Alorica reviews

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THE PEOPLE that worked in the c.center

discount, oppt. to make multp. bonuses

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management, customer quality care, marketing, and operations should work HAND IN HAND always, as well as access to info.; (reg. customer accounts/services, to assist in resolving any and all possible issues/cocerns.

I didn't really; breifly reviewed some researched materials about company. I also, sought out local regions overall "opinion" about the company/what it was like to work there (if they did) or what the company/service/products were like? How long have they used them for their needs, and why the repeat customer loyal? Just because for myself, I don't trust NO information but my own, and even still I go out of my way to be certain of anything, really. To know and be prepared, isn't just a survival tactic, it's a natural instinct; or at least very well should be.

slightly* above the average wages/bonuses per an hourly rate (vs.minimum wage)

there's room for improvements

succeeding

I've been here for 10 years great growing opportunities, great growing investment

In my location they could improve the employee experience by investing in better vendors specially for basic services like food, transportation and others.

The Free Daycare, and complementary Free insurance.

Greg is an inspiring leader and drives all regions to work as a team.

Creating more carrier education programs directed towards younger generations to build up stronger tenure

Learned about the company client's portfolio

Higher than average in the industry

Alorica has a great inclusion and diversity committee, which supports, embrace and welcome all backgrounds.

The team work environment

co-workers were helpful and nice

their computer system had a lot of issues. Also, upper management was very unprofessional. The floor manager was very rude and incompetent. She harasses the employees, and always looks for a reason to blame an associate for computer malfunctions and issues. To avoid a bad reflection of her management skills she would rather fired employees for during their job instead of fixing the problems with the technical support and phone lines.

It used to be working overtime. Upper Management would ask the leads to ask the employees if they wanted to work through lunch. They would allow us to eat at our desk.

Nothing very unprofessional. Training is mostly nonsense. A lot of messing around. No actual system training at all. They even tell you that it’s all figured out on the floor.

Almost everything, some times you don’t get paid on time. Management are all the kids in high school that smoked weed and didn’t care about class, very childish and petty.

Pop corn that they give free on Wednesday and the way nobody cares about anything. You have to mess up for a long time or do something horrible to get fired. Even if you mostly made mistakes they will keep you forever.

The ability to score bonuses by having good phone time stats. I was able to keep my call times within the range that would score the highest bonuses.

The environment was kind of like a zoo. The elevators had footprints on the ceiling (I'm not joking), and another manager found a couple having sex in the stairwell. It was not uncommon for people to be doing things at their desks that are usually done in the privacy of their homes, like clipping their toenails.

The bonuses were the best. I got really good at hitting the correct mark.

They're a company

My experience with this company has been shocking

Micromanagement. No specialization, take calls for all items.

The paycheck.

Raising wages. No raises were ever given.

Dressing up and bringing a resume.

Poor. No raises.

Very diverse.

Helping people and clocking out.

I've been here for 10 years great growing opportunities, great growing investment

In my location they could improve the employee experience by investing in better vendors specially for basic services like food, transportation and others.

The Free Daycare, and complementary Free insurance.

Greg is an inspiring leader and drives all regions to work as a team.

Creating more carrier education programs directed towards younger generations to build up stronger tenure

Learned about the company client's portfolio

Higher than average in the industry

Alorica has a great inclusion and diversity committee, which supports, embrace and welcome all backgrounds.

The team work environment

lot of chances and fair treatment

Work Station

Approval of PTO is easy, you will receive incentives and paid overtime. They approve sick leave with right documents

They way my Knowlegde grows in a daily basis.

Human resources Department.

The Environment.

You can move up to other roles quickly

The pay is very low and the work is very busy and stressful

The training department is not micromanaged

The pay

The rude customers and supervisors

The pay is the only thing that was worth it

It was a great company and the people are friendly

They dont seem to worry about what makes there agents happy .and changing things every other day

The other Agents were always friendly

The team work and support

Systems took a long time to work, not everyone had access to all the programs they needed in a timely manner

Affordable health care, incentives

Worked only Monday through Friday.

Very unprofessional. Only care about productivity.

Off on the weekends. Helped better my Customer Service skills.

co-workers were helpful and nice

their computer system had a lot of issues. Also, upper management was very unprofessional. The floor manager was very rude and incompetent. She harasses the employees, and always looks for a reason to blame an associate for computer malfunctions and issues. To avoid a bad reflection of her management skills she would rather fired employees for during their job instead of fixing the problems with the technical support and phone lines.

It used to be working overtime. Upper Management would ask the leads to ask the employees if they wanted to work through lunch. They would allow us to eat at our desk.

The executive atmosphere

The turnover rate was very well know

Functional cafe..bathrooms..lounge...etc

The environment was so warm and collective.

The management made things harder.

The incentives for the top performers.

Nothing very unprofessional. Training is mostly nonsense. A lot of messing around. No actual system training at all. They even tell you that it’s all figured out on the floor.

Almost everything, some times you don’t get paid on time. Management are all the kids in high school that smoked weed and didn’t care about class, very childish and petty.

Pop corn that they give free on Wednesday and the way nobody cares about anything. You have to mess up for a long time or do something horrible to get fired. Even if you mostly made mistakes they will keep you forever.

Finding the wants, interest and needs of cardmembers requesting assistance in in travel

No raises or advancement

There were none

Flexibility of work schedules

Compensation, Work Ethics of Sr. Management, Lack of Company engagement

NA

Good management support, Helping customer's resolve complex technical issues. L2 support.

Call center closed

Vacation time, cross-training,

Nothing at all the place really sucks, abusive work, short breaks, poor compensation

Everything, they dont care about employees here, all they think about is the project and themselves, no compassion over uncontrollable metric

Bonuses that are never reachable and when you do reach it not payed

The ability to score bonuses by having good phone time stats. I was able to keep my call times within the range that would score the highest bonuses.

The environment was kind of like a zoo. The elevators had footprints on the ceiling (I'm not joking), and another manager found a couple having sex in the stairwell. It was not uncommon for people to be doing things at their desks that are usually done in the privacy of their homes, like clipping their toenails.

The bonuses were the best. I got really good at hitting the correct mark.