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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Irvine, CA | $39,607 | $19.04 |
| 2 | Newark, NJ | $39,593 | $19.04 |
| 3 | Salt Lake City, UT | $36,812 | $17.70 |
| 4 | Lake Charles, LA | $35,626 | $17.13 |
| 5 | Niles, IL | $33,609 | $16.16 |
| 6 | Spokane Valley, WA | $33,561 | $16.14 |
| 7 | Enon, VA | $33,121 | $15.92 |
| 8 | Tucson, AZ | $33,025 | $15.88 |
| 9 | El Paso, TX | $32,733 | $15.74 |
| 10 | Hillsgrove, PA | $31,846 | $15.31 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Technical Expert | $125,939 | $61 | - |
| 2 | Computer Field Engineer | $123,961 | $60 | - |
| 3 | Technical Solutions Specialist | $118,978 | $57 | - |
| 4 | Senior Desktop Engineer | $117,496 | $56 | - |
| 5 | Technical Services Team Leader | $116,312 | $56 | - |
| 6 | Senior Technical Support Manager | $114,520 | $55 | - |
| 7 | Technical Analysis Senior Associate | $112,920 | $54 | - |
| 8 | Lead Support Analyst | $112,573 | $54 | - |
| 9 | Senior Support Engineer | $110,330 | $53 | - |
| 10 | Information Technology Team Leader | $109,445 | $53 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Liveops | $45,817 | $22 | - |
| 2 | GCS | $32,765 | $16 | - |
| 3 | American Customer Care | $32,702 | $16 | 2 |
| 4 | Contact America Inc | $32,501 | $16 | - |
| 5 | Afni | $32,483 | $16 | 2 |
| 6 | Advanced Call Center Technologies | $32,407 | $16 | - |
| 7 | Skybridge Americas | $32,403 | $16 | - |
| 8 | Access Worldwide Communications, Inc. | $32,387 | $16 | - |
| 9 | The Results Companies | $32,374 | $16 | - |
| 10 | Empereon Constar | $32,310 | $16 | - |
| 11 | SYKES | $32,303 | $16 | - |
| 12 | SITEL | $32,123 | $15 | - |
| 13 | Sutherland | $32,080 | $15 | 4 |
| 14 | Teleperformance USA | $31,936 | $15 | 9 |
| 15 | VXI | $31,624 | $15 | 2 |
| 16 | cxLoyalty | $31,454 | $15 | - |
| 17 | ibex | $30,987 | $15 | - |
| 18 | TRG - The Resource Group | $30,906 | $15 | - |
| 19 | Concentrix | $30,645 | $15 | 69 |
| 20 | Telvista US | $28,260 | $14 | - |