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Coatings and Restoration Specialist
Polyglass USA, Inc./Mapei Group
Alteration specialist job in Columbus, OH
Polyglass USA, Inc
., a premier roofing materials manufacturer, has an opening for a Coatings and Restoration Specialist located in the Midwest. This role is primarily responsible for providing a defined territory sales and field technical support, product knowledge/training, and project support to consultants, architects, engineers, contractors, and distributors with the goal of educating/training customers and achieving a target revenue goal for that territory and driving repeat business.
What You Get to Do:
Attain/exceed territory revenue goals by providing sales support to customers in a defined territory
Sales support responsibilities include but are not limited to providing job leads to contractors, processing substitution requests, developing contacts/repeat customers in the contractor, architectural, consultant, engineering, and distribution community within the defined territory
Develop sales strategy and execute for the defined territory, including developing the appropriate product and customer mix to attain the defined revenue
Support the Technical Services Manager with waterproofing and air and vapor barrier installation and design needs
Represent the entire BES portfolio by seeking out both waterproofing and roofing opportunities, and work with the roofing group to develop and communicate leads
Design and develop technical content upon request, including but not limited to guide specifications, installation instructions, CAD drawings/system details, etc.)
Provides project support to contractors, specifiers, consultants, architects, and building owners on the job site, in person or via conference calls, to ensure successful project completions
Provide voice of customer from the field to product management and R&D for new product development projects
Support the BES training initiatives for both internal and external parties upon request
Manage relationships and promote Polyglass image/goals within requested industry associations (for example, IIBEC, CSI, SWRI, etc.)
What You Bring:
7+ years of related industry experience in a technical and or sales role
Ability to travel up to 30%
Join the Polyglass family today. ************************
$35k-68k yearly est. 1d ago
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Alterations Specialist
Davids Bridal 4.8
Alteration specialist job in Columbus, OH
AlterationsSpecialists are responsible for completing all fittings and alterations to the high standards of David's Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. AlterationsSpecialists are members of the store team and demonstrate the value and qualities of the David's Bridal brand. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.
Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options.
Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store-standards to support a flawless shopping experience.
Maintain a high standard of dress that complies with the Dress Code Policy.
Greets and escorts all alterations customers to and from alterations appointments.
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Responds promptly to all customer questions by providing product and service information.
Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
Ensure that alteration pricing is at company standards.
Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues in a swift and effective manner that complies with company guidelines.
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
Maintain the alterations room so that it is consistently clean and well-organized.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special occasion production environment.
Prior experience with computerized POS (Point of Sale) system is a plus.
$36k-42k yearly est. 11d ago
Customer Experience Specialist I
Solomonedwards 4.5
Alteration specialist job in Columbus, OH
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.
We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here: ******************
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Michigan
What you'll do as a Customer Repair Support Specialist
* You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
* Meet with customers to understand challenges and present solutions.
* Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
* Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
* Record maintenance services, daily cost savings, and potential barriers to implementation.
The Experience, Skills and Abilities Needed
Required:
* High School Diploma or GED
* 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
* Excellent presentation skills
Preferred:
* Associate's degree in Surgical Technology and Sterile Processing Certification
* Surgical Technology or Sterile Processing experience and training
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
* Market Competitive Pay
* Extensive Paid Time Off and (9) added holidays
* Excellent Healthcare, Dental and Vision Benefits
* Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
* Cell Phone Stipend
* Company Laptop
* Long/Short Term disability coverage
* 401(k) with company match
* Maternity & Paternal Leave
* Additional add-on benefits/discounts for programs such as Pet Insurance
* Tuition reimbursement and continued education programs
* Excellent opportunities for advancement and stable long-term career
#LI-GH1
Pay range for this opportunity is $22.68 - $29.35. [ACTION REQUIRED - REMOVE IF NOT APPLICABLE:] This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit ***************
If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
$22.7-29.4 hourly 6d ago
Customer Success Specialist
Securityscorecard 4.3
Remote alteration specialist job
*Please Note* This role requires bi-lingual fluency in both Spanish AND English
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.
Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.
About the Role
We are seeking a Customer Success Specialist to join our growing Customer Success organization on our Velocity team. This role is focused on driving impact across a large customer segment by leveraging Gainsight and other tools to deliver a consistent, and value-driven customer experience. You'll play a critical role in driving renewals, leveraging customer insights and automation to ensure customers realize ongoing value and continue their partnership with us.
This is an exciting opportunity to be a foundational member of the team, shaping the future of how we deliver Customer Success at scale.
What you'll achieve
Drive customer outcomes and value via digital, 1:M and 1:1 engagements
Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals.
Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk.
Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value.
Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements.
Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business.
Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact.
About you
1+ year demonstrated success in a Customer Success role with direct renewal ownership
Customer-obsessed: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible
Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer
Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus
Cyber/TPRM experience preferred (not required)
Spanish fluency required
Benefits:
Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!
The estimated total compensation range for this position is $50,000 - $85,0000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.
SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.
We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************.
Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law.
SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI
$50k-85k yearly Auto-Apply 30d ago
Associate Access Specialist (REMOTE) Start Date 02/23/2026
Vumc.org
Remote alteration specialist job
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
ANC - Model Office
Job Summary:
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
.
KEY RESPONSIBILITIES
• Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
• Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
• Captures customer information and document using messaging system to clinic staff and/or providers.
• Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
• Provides information to customer regarding appointment location, process steps, parking, etc.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
• Customer Service (Fundamental Awareness): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
• Call Center Telephone Etiquette (Fundamental Awareness): Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols. Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.
• Patient Satisfaction (Fundamental Awareness): Participates in patient satisfaction related process improvement activities as well as providing high quality contact experience for the patient with every call. This position also has direct effect on ease of scheduling appointment and ease of getting clinic on the phone.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. * Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. * Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. * Team Interaction: Individually contributes to the team.
Core Capabilities :
Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
1 year
Education:
High School Diploma or GED
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Alkire Glen Apartments in Columbus, OH. Apply today!
In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.
Saturday and Sunday shifts are required, with potential weeknight shifts required as well. The position offers up to 25 hours per week.
As a Customer Experience Specialist you:
Put your upbeat attitude, communication skills, and creativity into action.
Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
Answer all phone calls to the property and take detailed notes and information.
Ensure apartments are ready to show daily and for upcoming move-ins.
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
Assist in planning community events and social media marketing.
Organize package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.
Begin to kick start your career with room to grow into future management positions.
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!
$26k-42k yearly est. Auto-Apply 17d ago
Customer Success Specialist
True Anthem 3.6
Remote alteration specialist job
True Anthem is a VC-backed AI software company that has pioneered the use of artificial intelligence (AI) to help digital publishers intelligently automate and optimize the sharing of content to social media platforms. Our clients include the world's most prominent media companies such as ABC/Disney, NBC, FOX, CBS, and Reuters. This is a unique opportunity to join a fast-growing company on the ground floor.
As a Customer Success Specialist, you are the primary guide for our customers as they begin their journey with True Anthem. This entry-level role focuses on non-technical investigation, customer onboarding, and user education. You will be responsible for ensuring that new users are trained, confident, and equipped to see immediate value from our AI tools. This position reports to the Sr. Customer Success Manager, Team Lead.
Responsibilities
Lead the initial onboarding process for new users, ensuring a smooth transition and high adoption of the True Anthem dashboard.
Conduct initial investigations into customer inquiries to determine if they are related to user education, workflow preferences, configuration changes, or technical bugs.
Facilitate delivery of product training and tool tutorials to ensure effective usage by the team and clients.
Monitor customer usage and proactively reach out to provide "refresher" training for underutilized features.
Create and maintain easy-to-understand "how-to" guides and one-sheets for non-technical audiences.
Partner with the CSE L1 & L2 teams to ensure technical issues are routed correctly while maintaining a high standard of customer communication.
Qualifications
0-3 years of experience in customer success, technical support, marketing, communications, or a relevant field (preferably within media).
BA/BS degree required, preferably in Marketing/PR, Communications, Journalism, or English.
Excellent written and verbal skills, with a natural ability to teach others and simplify complex concepts.
Familiarity with major social media platforms such as Facebook, Instagram, X (formerly Twitter), and LinkedIn.
Self-motivated with the desire and ability to learn and adapt quickly in a fast-paced environment.
Proficient in the Google Suite of programs (Docs, Slides, Sheets) and/or Excel.
Strong attention to detail and organized time management skills.
Benefits and Work Environment
This is a full-time, remote position.
The role might occasionally need to work flexible hours to accommodate customer availability.
We offer competitive salaries, equity, full healthcare benefits (Medical PPO, Dental, Vision), 401K matching, and a generous vacation policy.
$29k-51k yearly est. 2d ago
Manhattan Associates SCI Specialist
4Sight Supply Chain 4.0
Remote alteration specialist job
Job Summary:We are seeking a skilled and experienced Manhattan Associates SCI (Supply Chain Intelligence) Specialist to join our team and support the design, development, and optimization of the supply chain analytics and reporting capabilities for our Clients. The ideal candidate will have a strong background in supply chain systems and business intelligence, with specific hands-on experience implementing and supporting Manhattan SCI module.
Key Responsibilities:
Design, develop, and maintain reports, dashboards, and KPIs using Manhattan SCI and associated BI tools.
Collaborate with business stakeholders to gather reporting requirements and translate them into technical specifications.
Work closely with Client teams (WMS, TMS, OMS) to ensure data integrity and alignment across systems.
Optimize existing SCI configurations, data models, and ETL processes for performance and scalability.
Troubleshoot and resolve issues related to data accuracy, reporting errors, and system performance.
Support testing, upgrades, and new implementation projects involving the Manhattan SCI platform.
Train end-users on report usage and data interpretation.
Document processes, configurations, and support procedures.
Required Qualifications:
Bachelor's degree in Information Technology, Supply Chain, Computer Science, or related field.
3+ years of experience working with Manhattan Associates SCI in a technical or functional role.
Strong understanding of supply chain processes, warehouse operations, or transportation management.
Proficient in SQL, PL/SQL, and experience with data warehousing concepts.
Experience with BI tools such as Cognos, Power BI, or Tableau.
Knowledge of Manhattan Active or legacy versions (WMOS, etc.) a strong plus.
Ability to translate business needs into technical requirements.
Strong problem-solving and communication skills.
Preferred Qualifications:
Experience integrating SCI with other Manhattan modules (WMS, TMS, OMS).
Prior involvement in full-cycle implementations or SCI upgrades.
Familiarity with cloud-based data solutions and reporting.
Experience working in Agile/Scrum environments.
What We Offer:- Competitive salary and benefits package- Opportunity to work with cutting-edge supply chain technology- Collaborative and inclusive work environment We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$55k-92k yearly est. Auto-Apply 60d+ ago
Collision Customer Specialist- Philadelphia and surrounding area
3M 4.6
Remote alteration specialist job
Collision Customer Specialist for the Automotive Aftermarket Division - Philadelphia and the surrounding areas
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You'll Make in this Role
As a Collison Customer Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Leading sales efforts across all 3M products/portfolios into the collision repair segment of the 3M's Automotive Aftermarket Division (US)
Implementing sales programs, plans and policies as agreed upon with direct supervisor
Determining priorities, frequencies, and call patterns to be most effective and productive
Supporting headquarter, regional and zone campaigns, initiatives, and priorities
Creating business plans for end users and providing solutions to everyday problems
Tracking and measuring all sales activity in 3M's customer relationship management (CRM) tool
Company Vehicle
This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution with Two (2) year of sales and/or Automotive Aftermarket industry experience in a private, public, government or military environment
OR
High School Diploma (completed and verified prior to start) from an accredited institution with six (6) or more years of Sales experience in lieu of the bachelor's degree education requirement in a private, public, government or military environment
AND
Current and valid driver's license
Additional qualifications that could help you succeed even further in this role include:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
in
financial acumen
Technical expertise and automotive repair industry knowledge
Relationship builder with a competitive nature
Well organized, self-starter
Great time and territory management skills
Experience working with digital solutions (inventory management, calibration, insurance, etc.)
Experience as a manufacturing sales professional or distribution sales (warehouse or jobber)
Experience effectively demonstrating products to a variety of key stakeholders or influencers
Experience with Salesforce.com or other Customer Relationship Management (CRM) tool
Work location: Remote
Philadelphia and the surrounding areas
Travel: May include up to 25% domestic
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $113,752 - $139,031, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 01/21/2026 To 02/20/2026 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
$31k-50k yearly est. Auto-Apply 2d ago
Alterations & Tailor Shop - Tailor - Easton Town Center
About the Role
The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.
About the Job
Execute customer onboarding processes to build a strong customer relationship foundation
Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Track and document onboarding success against key milestones
Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
Understand the customer's maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
Leverage feedback for continuous improvement to the customer onboarding process
About You
Customer obsessed
Self motivated with strong sense of urgency
Tech savvy
Detail Oriented
Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
Organized with excellent time management skills
Ability to remain flexible and work collaboratively in a fast paced environment
Some healthcare industry experience preferred
What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
Generous, flexible vacation
Premium medical plans (We are a healthcare startup after all!)
99% paid premium for dental and vision
LTD , STD, and Life Insurances
Employer Sponsored 401 (k)
Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
Paid Parental Leave
Adoption Assistance
WFH (We are a fully remote team!)
$28k-51k yearly est. Auto-Apply 60d+ ago
Customer Success Specialist
Brightsign
Remote alteration specialist job
The Customer Success Specialist plays a vital role in ensuring that BrightSign customers and partners receive exceptional support and value from our service platforms. This role focuses on customer experience, technical enablement, quoting support, and collaboration with Sales and cross-functional teams to ensure a seamless experience across the customer lifecycle. This role is remote.
Key Responsibilities
Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships.
Guide customers through onboarding, setup, and usage of BrightSign's cloud-based tools ensuring smooth adoption and experience.
Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed.
Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth.
Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers.
Ensure proper documentation and tracking of customer information and engagement activities across internal systems.
Operational Excellence
Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows.
Provide feedback to Product and Sales leadership based on customer needs and use case trends.
Qualifications
3-5 years of experience in Customer Success, Sales Support, or Software Enablement roles.
Experience with CRM and ERP systems like Salesforce and NetSuite.
Strong problem-solving, communication, follow-through, and organizational skills.
Ability to build positive relationships with customers, sales teams, and cross-functional departments.
Passion for customer experience, process improvement, and digital tools.
$28k-51k yearly est. Auto-Apply 15d ago
Customer Onboarding Specialist (Ex Researcher)
Typeform
Remote alteration specialist job
Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year-and integrates with essential tools like Slack, Zapier, and Hubspot.
Who we are
Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human - and powerful.
About the Team
We don't just onboard customers - we partner with them to help their research succeed. As a Customer Onboarding Specialist (Enterprise, Research), you'll be the dedicated partner for Enterprise customers who will adopt our new product offering, many of whom are researchers, insights teams, or research-led organizations.
This role is ideal for someone who has worked in research or is currently a researcher and wants to apply that skill set in a customer-facing role. You'll use your research mindset to guide customers through thoughtful onboarding, help them design strong initial use cases, and ensure they quickly see value from Typeform as a research platform.
Your mission: help Enterprise research customers confidently launch, scale, and mature their research programs on Typeform.
What you'll do
Lead onboarding for new Enterprise customers, with a strong focus on research and insights use cases (e.g. user research, market research, surveys, experiments)
Partner with customers to define success metrics, research goals, and early “aha” moments
Run tailored onboarding sessions covering research design best practices, product education, workflow setup, and data quality considerations
Translate customers' research needs into practical, scalable Typeform solutions
Collaborate closely with Account Executives and Customer Success Managers to ensure a smooth handoff and cohesive end-to-end experience
Track onboarding progress, product usage, and engagement signals to proactively manage timelines and identify risks
Document and continuously improve onboarding playbooks for research-focused customers
Act as the voice of the research customer internally, sharing insights and feedback with Product, Support, and other teams
What you bring
Experience in research (e.g., user research, UX research, market research, behavioral science, social science, analytics, or insights roles - This can be from academia, agencies, consultancies, or in-house teams)
OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers
Strong communication and facilitation skills - you're comfortable leading workshops, asking probing questions, and translating complex ideas clearly
A structured, analytical mindset with strong project management skills
Comfort working with data, research outputs, and product usage signals to guide decision-making
Empathy for researchers and an understanding of their challenges, constraints, and success criteria
A collaborative, cross-functional approach - you enjoy working with Sales, Product, and Engineering to improve customer outcomes
Bonus: experience with research tools, survey platforms, or product-led growth / usage-based SaaS models
No one likes a guessing game - that's why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data - but let us handle those details. We're committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range$120,000-$160,000 USD
*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual's unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind-whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
$28k-51k yearly est. Auto-Apply 3d ago
Customer Experience Specialist
Spot & Tango
Remote alteration specialist job
Who We Are
Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists, and are made with only real, human-grade ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier, and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed, high-growth, e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus, you get to think about dogs all day!
Who You Are
Spot & Tango is looking for a Customer Experience Specialist to join our remote-based CX Team! You are empathetic, creative, curious, and have a passion for delivering exceptional customer experiences. Our ideal candidate will thrive while engaging in meaningful conversations with pet parents, solving complex problems, and being the eyes and ears of our brand.
The Role
The role of a Customer Experience Specialist at Spot and Tango is to provide exceptional customer support to customers who have inquiries, concerns, or feedback related to our products and services. The primary responsibility of the role is to ensure that customers have a positive experience with our brand, and that their needs are met in a timely and satisfactory manner.
Customer Experience Specialists at Spot and Tango work closely with cross-functional teams, including product development, marketing, and sales, to ensure that customer feedback is addressed and resolved effectively. They are responsible for maintaining a positive and professional relationship with customers, and for maintaining a thorough knowledge of our products and services to provide accurate and helpful information to customers.
Responsibilities:
Provide timely and effective resolution to customer inquiries and concerns through phone, email, chat, and social media platforms.
Maintain a positive and professional relationship with customers by actively listening to their needs and providing exceptional service.
Collaborate with our internal teams to ensure that all customer feedback and inquiries are addressed and resolved in a timely and satisfactory manner.
Provide feedback to the product development team on customer preferences and suggestions to improve our products and services.
Maintain a thorough knowledge of our products and services to better serve our customers and ensure a seamless customer experience.
Participate in training programs and company meetings to stay up-to-date with company policies, procedures, and initiatives.
Requirements
Bachelor's degree or equivalent work experience
At least 2 years of experience in customer service or related field
Excellent communication skills, both written and verbal
Ability to empathize and connect with customers
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong problem-solving skills and the ability to think critically
Experience with CRM software and other relevant customer service tools
Familiarity with social media platforms and their role in customer service
Believe in customer obsession as a growth driver and brand differentiator
Dog lovers are a plus!
This is a remote position (must be US based).
Spot & Tango is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$28k-51k yearly est. Auto-Apply 1d ago
Virtual Customer Entry Level Specialist
Lisa Russel
Remote alteration specialist job
Requirements / Responsibilities / Rewards
We've fully embraced the virtual work lifestyle, leaving the traditional 9-5 behind. Our approach combines flexibility, learning, and collaboration to help our team work smart, grow together, and thrive.
Position Overview
We're seeking a Remote Associate - a motivated individual ready to lead, learn, and grow into a leadership role. Work from wherever you're most productive, gain mentorship from top leaders, and contribute to a rapidly expanding team.
Key Responsibilities
Lead and support our remote customer service team, delivering exceptional client experiences.
Use virtual tools to manage and mentor team members across multiple locations.
Learn from leadership, picking up skills and strategies to advance your career.
Share innovative ideas to improve team performance and client satisfaction.
Maintain professionalism and build strong, lasting relationships with clients and colleagues.
Qualifications
Management experience is a plus, but eagerness to learn and grow is most important.
Strong interpersonal skills and natural leadership ability.
Comfortable working remotely and thriving in a fast-paced, dynamic environment.
Motivated to advance in a career with growth and leadership opportunities.
Positive, adaptable, and solution-oriented mindset.
Benefits
Flexible schedule and 100% remote work-work from anywhere with Wi-Fi.
Mentorship from experienced leadership to accelerate your career growth.
Competitive, performance-based pay with opportunities for advancement.
Be part of a dynamic, forward-thinking team that values innovation and impact.
How to Apply
If you're ready to grow, lead, and make a difference, submit your resume today! All interviews will be conducted via Zoom video conferencing for your safety and convenience.
$29k-43k yearly est. Auto-Apply 2d ago
Customer Specialist
Richwood Bank 3.9
Alteration specialist job in Plain City, OH
Job Description
Customer Specialist
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Customer Specialist position is a front-line position providing customer service to bank clients both in the branch and at the drive thru. This position will conduct the full spectrum of banking service, from evaluating what Richwood Bank account a customer would fit best in, to how to open it and transact funds.
Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.
Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!
Essential Functions
Greet customers
Facilitate all transactions for customers across all financial account types and requests
Open accounts and teach customers how to gain the most potential from them
Assist new customers in transferring all funds over seamlessly through our switch program
Maintain an accurate balance of cash drawers daily
Demonstrate knowledge of all accounts, products and services offered
Support customers with all account and service needs
Be willing to help customers with additional benefits such as notary, faxing and check orders
Stay current on rates for CDs, savings IRAs and interest bearing checking
Listen to customer needs and recommend the best solutions to help them succeed
Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
Scan proof - scanning all transactions daily into the computer
Demonstrate drive thru knowledge - speaker, transaction drawers/tube
Perform other tasks assigned by Branch Manager
Skills and Abilities
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud.
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast paced environment
Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
Accurate typing skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail
Education
High School Diploma or GED required, college preferred
Two years of customer service experience required
Cash handling experience preferred
Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$26k-32k yearly est. 14d ago
Customer Success Specialist (AppleOne)
Papa Partners 4.2
Remote alteration specialist job
Customer Success Specialists are the welcoming voice of Papa, serving as the first point of contact for members calling in with questions, concerns, or needs. Every interaction is an opportunity to provide reassurance, build trust, and make meaningful connections-often during vulnerable moments in a member's life.
Specialists are responsible for assisting with scheduling and canceling visits, resolving real-time concerns, filing member complaints, and coordinating escalations to the social navigation team when additional care is needed. Through compassionate and clear communication, they guide members toward the services and support Papa offers-whether that's companionship, transportation, help around the home, or support after a hospital discharge.
This role requires strong listening skills, patience, and a genuine desire to help others. Specialists not only resolve immediate needs but also uncover opportunities to connect members to the broader benefits of their Papa program-ensuring every member feels heard, valued, and supported.
Key Responsibilities:
Answer Inbound Member Calls: Serve as the first point of contact for members, providing friendly, professional, and compassionate support.
Assist with Scheduling Needs: Support members with scheduling, rescheduling, or canceling Papa visits based on their unique needs and preferences.
Provide Service Education: Clearly explain Papa's services-such as companionship, transportation, light housework, and post-discharge support-and guide members toward making the most of their benefits.
Handle Escalations with Care: Coordinate real-time escalations with the Visit Support team to ensure member concerns are promptly addressed and resolved.
File and Document Member Complaints: Accurately file member complaints and concerns by creating and updating Zendesk tickets, ensuring appropriate documentation and timely escalation when necessary.
Offer Resolution Through Credits When Appropriate: Use critical thinking and good judgment to offer credits as a form of service recovery when warranted, ensuring member satisfaction and alignment with Papa's guidelines.
Utilize Problem-Solving Skills: Assess member concerns, explore potential solutions, and determine the best course of action to address their needs while maintaining service standards.
Maintain Accurate Records: Document all calls and interactions thoroughly in the appropriate systems to ensure continuity of care and compliance with internal standards.
Meet Service-Level Standards: Manage a steady volume of calls while maintaining high-quality standards for empathy, professionalism, and response time.
Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols.
Demonstrate Empathy and Active Listening: Engage with members in a respectful, compassionate manner-especially during challenging or emotional situations.
Support Team Communication: Collaborate with internal teams through Slack and other tools to ensure timely responses, proper handoffs, and member-focused solutions.
Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPPA and company protocols.
To qualify for this role you must have:
.Strong verbal and written communication skills with a calm, empathetic tone.
Proven ability to actively listen and de-escalate sensitive situations with professionalism and compassion.
Strong problem-solving skills and sound judgment when offering resolutions or credits.
Highly organized with the ability to manage multiple calls, systems, and follow-ups simultaneously.
Comfortable using support platforms like Zendesk, Slack, and Google Workspace.
Accurate and thorough documentation habits, with attention to detail and data entry standards.
Ability to adapt in a fast-paced, changing environment while maintaining service quality.
Availability to work scheduled shifts that align with member demand, including some holidays and weekends as needed and assigned via shift bids.
Ability to adhere to Papa's work-from-home requirements, including a hardwired (Ethernet) internet connection, and a distraction-free workspace during scheduled hours.
Customer Success Specialist I Expectation Rubric
Language requirements:
Fluency in English (written and verbal) required.
Bilingual proficiency in Spanish or Creole is preferred.
Location:
Remote US
Benefits:
Competitive salary and equity package
Medical, dental and vision insurance coverage
HSA/FSA
401(k) plan with a match up to 4%
Flexible PTO
Parental leave and caregiver leave
About Papa's culture:
Papa's culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community - and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.
We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.
Papa is an equal opportunity employer. We proudly support the ParityPledge for gender and racial parity at the highest levels of business.
$32k-43k yearly est. Auto-Apply 13d ago
Associate Specialist Solution Architect
Red Hat 4.6
Remote alteration specialist job
Engage with customers to understand the PoC technical requirements, focusing on goals, APIs, data pipelines, deliverables, and success criteria. Identify specific hardware, network, and software dependencies, including storage, cloud services and AI resources.
*Telecommuting role to be performed anywhere in the U.S.
What You Will Do:
Deploy and configure Red Hat OpenShift resources within the PoC environment.
Document and demonstrate solutions by developing documentation, diagrams, code comments, and code reviews.
Write custom YAML manifests for defining Red Hat OpenShift resources.
Build multi-product demos and AI/ML workflows using Predictive and Generative AI, utilizing the Red Hat product and Red Hat AI stack.
Develop use cases that showcase the value of Red Hat OpenShift and related products, emphasizing AI integration, automation with Red Hat Ansible Automation Platform which includes creating and guiding new feature development based on insights from customer engagements.
Perform troubleshooting of Red Hat products, including Red Hat OpenShift Container Platform, Red Hat OpenShift AI, RHEL AI, and Red Hat OpenShift Virtualization Platform, to restore normal functioning.
Work with cross-functional teams (product, development, platform engineers) to analyze and clarify business requirements.
Implement DevOps practices for continuous integration using Red Hat Openshift Pipelines.
Share test findings, conclusions, sugestions, and best practices through reports, presentations, Red Hat Developer blogs, and official documentation to assist partners and customers.
Design, develop, containerize, and deploy AI/ML applications and models using Red Hat OpenShift AI.
Participate in customer calls, providing guidance on product installation and maintenance procedures, and support the troubleshooting of customer environment problems.
Review blogs and documentation related to AI, Application Development, DevOps, and Red Hat products to enhance technical expertise.
What You Will Bring:
Master's degree (U.S. or foreign equivalent) in Computer Science or related field and one (1) year of experience in the job offered or related role.
Must have one (1) year of experience with: Kubernetes, Red Hat OpenShift, Podman Desktop, and cloud-native technologies as well as microservices architecture, including API design and versioning; enterprise container architectures and solutions, Red Hat OpenShift, Red Hat Enterprise Linux, and deploying and running container solutions in private, public, and hybrid clouds; CI/CD tools, including Git and Red Hat OpenShift GitOps (ArgoCD); MLOps, covering deep learning frameworks, RAG implementation, and robust model deployment and fine-tuning strategies, specifically within the Red Hat OpenShift AI environment; Red Hat Enterprise Linux, managing containerized applications on Red Hat OpenShift, and automating infrastructure with Red Hat Ansible Automation Platform; Granite family of LLMs, and open source communities, including InstructLab, vLLM, Open Data Hub, and Pytorch; upstream development practices using languages Go, Python, Java, or C++ and agile workflows; and communicating the value proposition of Red Hat OpenShift technology in comparison to DIY Kubernetes and VMware-based initiatives.
Must have six (6) months of experience with Telecommunications Technologies and Networking Infrastructure.
#LI-DNI
The salary range for this position is $113,547 - $125,986/year. Actual offer will be based on your qualifications.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
$113.5k-126k yearly Auto-Apply 44d ago
Sales - Wireless Specialist-Chillicothe, OH
Russell Cellular 3.6
Alteration specialist job in Chillicothe, OH
Why Russell Cellular? The pay for the position includes a base rate of $12.00 per hour plus uncapped commission potential. The average with commission is $17.00 per hour with the opportunity to make more. • Unlimited Commissions• Health, dental, vision, and life insurance• Paid sick days and company holidays• Employer matched 401K• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018• Employee Assistance Programs• 750+ locations in 43 states employing 2,600+ employees• Verizon discounts, sales contests, and incentives• Opportunity for growth and advancement • Community involvement opportunities• Same day pay options• Amazing company culture
What will you do in your role?
You will get to know your customers and to discover their needs. You will provide them with individualized customer service in order to equip them with the wireless products and services they need. As a Wireless Sales Representative, you will practice Russell Cellular's core values of Integrity, Expertise, Initiative and Service and will live out our brand foundation of Care for Every Person with your team, customers and members of the communities in which we do business. If you're self-motivated and interested in a career in retail sales, if you are looking for an opportunity for growth and financial stability, then you need to consider being a Wireless Specialist for Russell Cellular, a Verizon Authorized Retailer.
Duties & Responsibilities include:
Facilitate retail sales of cellular phones, tablets, watches and other devices along with wireless services to the general public while demonstrating outstanding customer service
Create additional sales opportunities through creative marketing campaigns in cooperation with the Marketing Department and community involvement events
Contact current customers via phone for additional sales opportunities
Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate equipment capabilities
Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
Develop and monitor action plans for the accomplishment of daily/month sales goals
Job requirements
Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired
Motivation and an inner drive to learn, grow, and excel
A knack for technology and the ability to learn wireless quickly
Ability to work nights, weekends, and holidays as need be
Ability to lift 50lbs
Open availability during store hours
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750+ locations, across 43 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.
Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.