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Working As An Alternative Dispute Resolution Coordinator

  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Thinking Creatively
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $64,000

    Average Salary

What Does An Alternative Dispute Resolution Coordinator Do

Arbitrators, mediators, and conciliators facilitate negotiation and dialogue between disputing parties to help resolve conflicts outside of the court system.

Duties

Arbitrators, mediators, and conciliators typically do the following:

  • Facilitate communication between disputants to guide parties toward mutual agreement
  • Clarify issues, concerns, needs, and interests of all parties involved
  • Conduct initial meetings with disputants to outline the arbitration process
  • Settle procedural matters such as fees, or determine details such as witness numbers and time requirements
  • Set up appointments for parties to meet for mediation or arbitration
  • Interview claimants, agents, or witnesses to obtain information about disputed issues
  • Prepare settlement agreements for disputants to sign
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions
  • Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records

Arbitrators, mediators, and conciliators help opposing parties settle disputes outside of court. They hold private, confidential hearings, which are less formal than a court trial.

Arbitrators are usually attorneys, business professionals, or retired judges with expertise in a particular field. As impartial third parties, they hear and decide disputes between opposing parties. Arbitrators may work alone or in a panel with other arbitrators. In some cases, arbitrators may decide procedural issues, such as what evidence may be submitted and when hearings will be held.

Arbitration may be required by law for some claims and disputes. When it is not thus required, the parties in dispute sometimes voluntarily agree to arbitration rather than proceed with litigation or a trial. In some cases, parties may appeal the arbitrator’s decision.

Mediators are neutral parties who help people resolve their disputes. However, unlike arbitrators, they do not make decisions. Rather, mediators help facilitate discussion and guide the parties toward a mutually acceptable agreement. If the opposing sides cannot reach a settlement with the mediator’s help, they are free to pursue other options.

Conciliators are similar to mediators. Their role is to help guide opposing sides to a settlement. However, they typically meet with the parties separately. The opposing sides must decide in advance if they will be bound by the conciliator’s recommendations. The conciliator typically has no authority to seek evidence or call witnesses, nor do they usually write decisions or make awards.

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How To Become An Alternative Dispute Resolution Coordinator

Arbitrators, mediators, and conciliators learn their skills through a combination of education, training, and work experience.

Education

Education is one part of becoming an arbitrator, mediator, or conciliator. Some colleges and universities offer certificate programs, 2-year master’s degrees, or doctoral degree programs in dispute or conflict resolution. However, few candidates receive a degree specific to the field of arbitration, mediation, or conflict resolution. Instead, applicants may use these programs to supplement their existing educational degree and work experience in other fields.

Rather, many positions require an educational degree appropriate to the applicant’s field of expertise, and a bachelor’s degree is often sufficient. Many other positions, however, require applicants to have a law degree, a master’s in business administration, or some other advanced degree.

Work Experience in a Related Occupation

Arbitrators, mediators, and conciliators are usually lawyers, retired judges, or business professionals with expertise in a particular field, such as construction or insurance. They need to have knowledge of that industry and be able to relate well to people from different cultures and backgrounds.

Training

Although there are no state requirements for mediators working in private settings, mediators typically must meet specific training or experience standards to practice in state-funded or court-appointed mediation cases. Qualifications and standards vary by state or by court. However, most states require mediators to complete 20 to 40 hours of training courses. Some states require additional hours of training in a specialty area.

Some states also require mediators to work under the supervision of an experienced mediator for a certain number of cases before becoming qualified.

Training for arbitrators, mediators, and conciliators is available through independent mediation programs, national and local mediation membership organizations, and postsecondary schools. Training is also available by volunteering at a community mediation center.

Licenses, Certifications, and Registrations

There is no national license for arbitrators, mediators, and conciliators. However, as with training requirements, some states require arbitrators and mediators to become certified to work on certain types of cases. State requirements vary widely.

Some states require licenses appropriate to the applicant’s field of expertise. For example, some courts may require applicants to be licensed attorneys or certified public accountants.

Important Qualities

Critical-thinking skills. Arbitrators, mediators, and conciliators must apply rules of law. They must remain neutral and not let their own personal assumptions interfere with the proceedings.

Decisionmaking skills. Arbitrators, mediators, and conciliators must be able to weigh facts, apply the law or rules, and make a decision relatively quickly.

Interpersonal skills. Arbitrators, mediators, and conciliators deal with disputing parties and must be able to facilitate discussion in a calm and respectful way.

Listening skills. Arbitrators, mediators, and conciliators must pay close attention to what is being said in order for them to evaluate information.

Reading skills. Arbitrators, mediators, and conciliators must be able to evaluate and distinguish important facts from large amounts of complex information.

Writing skills. Arbitrators, mediators, and conciliators write recommendations or decisions relating to appeals or disputes. They must be able to write their decisions clearly so that all sides understand the decision.

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Top Skills for An Alternative Dispute Resolution Coordinator

  1. Alternative Dispute Resolution Professionals
  2. Mediation Program
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Compiled and monitored a list of qualified mediators and generated mediation program acceptance materials and correspondence for current and potential mediators.
  • Resolved Disputes with quality Customer service.
  • Monitor reports made by consumers to the BBB Scam Tracker and publish them according the BBB guidelines.
  • Coordinate workflow between departments and interface with internal and external resources; formulate conclusions.
  • Request preliminary and final liens from Medicare, Medicaid and Commercial insurance providers.

Alternative Dispute Resolution Coordinator Demographics

Gender

Female

60.0%

Male

26.3%

Unknown

13.7%
Ethnicity

White

58.8%

Hispanic or Latino

16.3%

Black or African American

12.9%

Asian

7.5%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

63.6%

Portuguese

18.2%

French

18.2%

Alternative Dispute Resolution Coordinator Education

Schools

University of Phoenix

15.6%

Nova Southeastern University

9.4%

Suffolk University

6.3%

University of Arkansas, Fayetteville

6.3%

Brigham Young University

6.3%

Baker College

6.3%

University of Baltimore

6.3%

American River College

6.3%

Washburn University of Topeka

3.1%

Adelphi University

3.1%

Springfield College

3.1%

San Francisco State University

3.1%

University of Maryland - University College

3.1%

University of Missouri - Saint Louis

3.1%

Liberty University

3.1%

Northwestern University

3.1%

San Jacinto College District

3.1%

Lesley University

3.1%

University of North Carolina at Chapel Hill

3.1%

University of Missouri - Columbia

3.1%
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Majors

Law

16.9%

Business

14.1%

Communication

8.5%

Management

7.0%

Legal Support Services

5.6%

Real Estate

5.6%

Conflict Resolution

4.2%

Elementary Education

4.2%

Human Resources Management

4.2%

Education

4.2%

Psychology

2.8%

School Counseling

2.8%

Sociology

2.8%

Graphic Communications

2.8%

Marketing

2.8%

Dispute Resolution

2.8%

Nursing Assistants

2.8%

Accounting

2.8%

Historic Preservation And Conservation

1.4%

Ethnic, Gender And Minority Studies

1.4%
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Degrees

Bachelors

26.4%

Other

23.1%

Masters

22.0%

Doctorate

13.2%

Associate

6.6%

Certificate

5.5%

Diploma

2.2%

License

1.1%
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