Virtual Dispatch Rep

Altice USA Inc.
Remote or Oakland, NJ
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

SCOPE

Provides support to the field technicians.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment & make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Virtual Dispatch Rep

Altice USA Inc.
Remote or Oakland, NJ
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

SCOPE

Provides support to the field technicians.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment & make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Contract Recruiter (Remote)

Altice USA Inc.
Remote or Piscataway, NJ
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

Job Summary/Responsibilities

The Recruiter collaborates with the business to attract and select the best talent for their teams. This individual recruits, interviews and recommends prospective employees to respective departments/positions while promoting quality, commitment, courtesy and teamwork.

The Recruiter must demonstrate relationship management and influencing skills in a consultative approach to the business, providing valuable insights and market trends. In this specific role, you will directly support sales, customer facing and high volume divisions. Your focus will be on high volume entry through senior level hiring with a responsibility to develop relationships (at all levels) and drive the talent acquisition strategy for the business.

The Recruiter is required to fill open roles in a timely, cost effective and qualitative manner. This individual must understand business objectives across the enterprise and bring the right talent to the organization. The role involves sourcing, screening, interviewing, selecting and negotiating offers for candidates in addition to strategic partnership with hiring managers and HR.

Additional responsibilities include:

* Manage full life cycle high volume recruitment processes for candidate sourcing, pipeline development, interviewing & qualification, and offer management.
* Build and maintain network of potential candidates through pro-active market research and on-going relationship management.
* Create a best in class candidate experience.
* Generate innovative ideas to attract diverse talent pools and select the best for Altice USA.
* Adhere to policies and procedures to ensure smooth end-to-end Talent Acquisition processes
* Be flexible, adaptable and persevere as deliverables and priorities change.
* Demonstrate excellent interpersonal and influencing skills, as well as strong client service and relationship management skills.
* This is a hands-on recruiting role that strategically drives business initiatives.
* Must be able to understand how to recruit passive candidates and drive creative sourcing techniques and strategies.
* Build strong relationships and trust with internal hiring managers, senior leadership for groups supported and HR Business Partners.
* Influence hiring managers and help guide decision making.
* Support initiatives to review best practices and improve overall processes and operations.
* Participate in special projects/recruiting initiatives including workforce planning, prioritization for key roles, and customizing search processes when relevant to executing the business agenda in a growth environment.
* Help support and build Diversity & Inclusion initiatives through recruiting efforts
* Champion internal mobility through partnership with Talent Team

Qualifications

Qualifications/Requirements:

* Bachelor's degree strongly preferred
* 4+ years of hands on recruitment experience in dynamic, fast paced environments
* Knowledge of applicant tracking systems required
* In-depth experience with LinkedIn Recruiter and other sourcing tools required
* Solid hands on knowledge of Microsoft Office including Outlook, Word, Excel
* Thrives in a changing environment, often working in somewhat ambiguous or evolving business situations
* Proactive with ability to work autonomously
* Ability to articulate the company mission, values, products, and culture
* Excellent communication and interpersonal skill driven by enthusiasm, energy, humility and strong work ethic
* Knowledge of PeopleSoft preferred

This is a contract position, working from home, in any state where Altice USA operates.

Not accepting for-fee agency candidates.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Virtual Dispatch Representative

Altice USA Inc.
Remote or Tyler, TX
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment & make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Virtual Dispatch Rep

Altice USA Inc.
Remote or Oakland, NJ
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

SCOPE

Provides support to the field technicians.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Virtual Dispatch Rep

Altice USA Inc.
Remote or Oakland, NJ
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

SCOPE

Provides support to the field technicians.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment & make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Lead Virtual Dispatch Rep

Altice USA Inc.
Remote or Tyler, TX
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity inclusion program.
Responsibilities

Under minimum supervision, performs tasks of advanced complexity, and supports Virtual Dispatch Operation (VDO) supervisors as well as providing support to VDO representatives. Tasks include but are not limited to, providing support on complex calls and guiding VDO Reps through the correct call handling procedures. Required to perform all duties within the Virtual Dispatch Operation department as work volume dictates. They must have fulfilled all of the requirements of the Dispatch Center Representative Senior position prior to being placed in this position and be able to consistently deliver support consistent with the expectations for their position.

* Demonstrate an advanced proficiency with all aspects of the processes and applications required to support transaction handling within the Virtual Dispatch Operation function.
* Provides guidance to Virtual Dispatch Center Representatives in the resolution of difficult customer questions and/or problems regarding troubleshooting, field technician support and data entry and coding procedures.
* Responsible for providing proactive support to the team they are assigned in such a way that the field technicians, they are providing service to, receive the highest possible level of support consistent with the center's operational plans.
* Effectively demonstrate the capacity to consistently address process and policy issues in a timely manner.
* Perform real-time call support, and expert coaching to other Virtual Dispatch Operations team members.
* Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.
* Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.
* Deep level of understanding and effective use of all required tools, databases and applications.
* Handles escalated issues/concerns, maintains composure when handling difficult situations and follows up to ensure positive resolution.
* Meet company standards pertaining to quantity and quality of work performed on an ongoing basis. Perform all work-related tasks in a manner that is in compliance with all Altice USA policies and procedures in a multi-product environment.
* Ensure that all work- related equipment is utilized and maintained in a safe and responsible manner, and ensuring that all work-related tasks are performed in a manner that is in compliance with OSHA safety rules and regulations.
* Participate in special projects and perform other duties as assigned.

SCOPE

Provides support to first level supervisor team. Provide peer coaching, escalation assistance support to Virtual Dispatch Center representatives.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in the VDO department handling escalations and peer mentoring for a minimum of 1 year preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required in the VDO department.
* Current "Satisfactory" review, and no corrective actions within the past 6 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Excellent interpersonal skills with a focus on rapport building, listening, questioning and conflict resolution skills. Must be able to exhibit written and verbal communications skills to a standard as set by Altice USA.
* Advanced knowledge of Company database application such as but not limited to IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Ability to sit for long periods of time.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment make independent decisions.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Business Sales Specialist - Outbound (Remote)

Altice USA Inc.
Remote or Truckee, CA
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity inclusion program.

This is a Stay-at-Home Sales Role. Perfect for anyone who has come to enjoy the virtual work environment.

Join our growing team to help Small Businesses thrive and enjoy Medical and Dental benefits from day 1. Other perks include training bonuses, sales incentives, president's club trips, and much more.
All necessary equipment including a laptop and external monitor will be provided.

Eligible applicants must live within the Altice USA footprint to be considered for work from home opportunities. This includes NV, TX, LA, WV, NC, CA, NY, NJ, CT, AZ, PA. Work from home positions require to meet specific work from home requirements to support the business needs of AUSA. This includes high speed internet access with minimum internet speed requirements.

Responsibilities

Job Summary:

We are currently looking for Business Sales Specialists to join our successful Business to Business (B2B) Outbound Sales team, from the comfort of their own homes. Our Business Sales Specialists are solution specialists, offering connectivity and entertainment products, such as High-Speed Data, Video and VoiP solutions to our business customers. They have a good understanding of Business services and technology to share their knowledge by recommending appropriate products and packages to Small Business Owners, after determining their needs.

Business Sales Specialists maximize sales on every contact and effectively communicate the features and benefits of our products and services. As a business sales professional on our team, you will have the opportunity to present the best product, learn from the best leaders, be the best version of yourself, and help Small Businesses to succeed.

We are entrepreneurs at heart, so you'll own your role end-to-end; from building and maintaining customer relationships through running an operating process. With our competitive total rewards packages and steep incentives for top performers, the power is in your hands. Apply today and get ready for exciting new opportunities in one of the world's most exciting and innovative companies!

Responsibilities:

* Initiates and closes sales with small business customers for company products and services to current and potential clients.
* Creates proposal documents with an effective return on investment for the customer and the organization.
* Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
* Follow up on new leads and referrals.
* Identify sales prospects and contact these and other accounts as assigned.
* Maintain sales materials and current product knowledge.
* Establish and maintain current client and potential client relationships, demonstrating the organization's culture statement through actions.
* Manage accounts through quality checks and other follow-up.
* Identify and resolve client concerns. Communicate new product and service opportunities, special developments, information, or feedback gathered to Optimum clients.
* Identifies and resolves client concerns in a way that protects the business interests.
* Professionally responds to email and other inquiries, educating clients on various product options.
* May perform other assigned duties, focusing on company values and a positive work environment.
* This position is M-F, 8:00 AM - 5:00 PM central time, paid major holidays, paid vacation, and other PTO

Qualifications

Qualifications / Requirements:

* A minimum of 1 plus years proven track record of success in business to business sales or consumer sales preferred.
* Articulate, with demonstrated strong verbal and written communications skills.
* Strong negotiation and problem-solving skills.
* Demonstrated ability to work independently and be self-motivated in a virtual environment
* Strong PC skills required.
* Associates or Bachelor's degree preferred or a minimum of 60 College credits or sales experience, military experience, technical/trade school certification required.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Sales Assistant

Altice USA Inc.
Remote or New York, NY
New York Interconnect (NYI) - Through a strategic partnership between Altice USA, Charter Communications and Comcast, the New York Interconnect is among the largest single market advertising platforms in the United States. We provide advertisers with the ability to reach more than 6.2 million households in the New York DMA using a variety of advanced advertising products, including the ability to place ads on more than 85 cable networks as well as planning and campaign measurement.
Responsibilities

Why NYI?

The soul of a startup. The clout of a corporation. Your TV media future is waiting for you at New York Interconnect (NYI). Join NYI - a joint venture among Altice USA, Charter Communications, and Comcast - and manifest the career you've imagined! Enjoy Manhattan-level compensation, full medical, dental, and financial benefits including a company-matched 401K, plus a hybrid schedule. And let's not forget Summer Fridays, Thirsty Thursdays, Trivia Contests, Paint 'n Sips, Bakeoffs, and so much more. NYI creates a work/life/fun balance that's integral to your success. Join the team and let's begin your journey at NYI!

Why YOU?

You're interested in a career in sales & TV media and eager to have your qualities valued and your career nurtured. As a Sales Assistant I, you'll be an important part of a pooled support model, providing all AEs with sales support related to the initial phases of a media ad sale. This role will be an essential part of the team and someone we rely on to keep things moving. Is this YOU?

What You'll Do

* Complete New Order Entries
* Manage new order entries (soft) and track soft desk confirmations
* Manage revisions and accept change flags
* Manage all verifications, log times, and spot rotations, including pulling log times from previous week, verify all spots with traffic and scheduling of unverified spots
* Add Log times (bonus spots in Tim) as needed
* Send pre/post log times to clients
* Provide phone and other administrative support as needed
* Participate in special projects and perform other duties as assigned

Qualifications

Background Stuff That's Helpful

* Bachelor's Degree in Business, Media or related discipline
* 0-2 years of experience, preferably in a media or advertising company
* Excellent organizational, interpersonal and communication skills.
* Detail oriented with strong follow-through and organizational skills
* Strong computer skills, including MS Word, Excel, and PowerPoint
* An interest in sales, media, and being valued!

How We Work

Hybrid Model: Office Environment/Work from Home

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Virtual Dispatch Rep

Altice USA Inc.
Remote or New York, NY
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Responsibilities

The Virtual Dispatch Center Rep provides professional, courteous, responsive and accurate service to Altice customers. Demonstrated proficiency in all products, services, and equipment and the ability to use multiple systems simultaneously is required. You will be responsible for troubleshooting and supporting technicians in the field. Routine responsibilities include handling incoming calls/tickets from Field Technicians, modifying work to reflect customer changes, error corrections, notating customer account records and closing work orders. Transactions will range from basic troubleshooting questions to solving issues relating to the installation and service of our products.

The Virtual Dispatch Rep performs actions needed to resolve customer issues before escalation to the appropriate personnel, make outbound calls to external customers to confirm or alter appointment status. Effective communications with Field Technicians and contractors to identify problems, root causes (problem source) and solutions is required. You will ensure that all work-related equipment is maintained and that all work related tasks are performed in compliance with OSHA safety regulations and corporate policies.

The Virtual Dispatch Rep is responsible for validating order accuracy to eliminate downstream provisioning errors, repeat calls, etc. to provide an excellent customer experience. You must demonstrate a basic level of analytical proficiency to identify, troubleshoot, resolve and/or refer issues to the appropriate internal personnel or the external departments such as the Comm Desk or NOC.

DUTIES AND RESPONSIBILITIES

1) Demonstrate analytical proficiency and exercise empowerment (take ownership) in resolving issues on first contact.

2) Mentor other representatives on VDO job functions.

3) Responsible to ensure accurate data entry and coding in order to facilitate technician work processes, minimize billing errors and fulfill customer orders.

4) Escalate any issues to the NOC or engineering that cannot be resolved

5) Inform COMM Desk of outage situations and provide accounts and symptoms for the posting of the outages.

6) Answer phone calls from the technicians supporting the functions of provisioning, rate code adjustments, order/address corrections, troubleshooting features, order creations to allow the technicians to complete their jobs

7) Answer ticket requests from the technicians that entail requests to activate routers, reschedule appointments, cancel appointments, provision equipment and troubleshoot service issues.

8) Deep level of understanding and effective use of all required tools, databases and applications.

9) Achieve performance metrics including: Efficiency, Quality of Service Delivery, and Knowledge Check assessments

SCOPE

Provides support to the field technicians.

Qualifications

* High school diploma or equivalent. Some College preferred.
* Previous work experience in a fast paced, performance-measured environment while managing multiple functions required.
* Current "Satisfactory" review, and no corrective actions within the past 12 months
* Ability to handle external customer service calls and effectively resolve complaints.
* Minimum of 6 months customer service experience in an environment similar to Altice. Knowledge of Company database applications, such as but not limited to, IDA as well as proficiency with MS Office Suite and experience using software applications such as Excel, Word, Powerpoint, trouble ticketing systems, and email.
* Requires flexibility to work evenings, weekends, holidays, and changes in shift depending on the needs of the business.
* Excellent analytical, problem solving, troubleshooting and conflict resolution skills.
* Ability to work in a fast paced, ever-changing environment, performance-measured environment.
* Strong time management skills.
* Ability to use judgment & make independent decisions.
* Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Can't find the job you're looking for?

Join our Talent Community and receive job alerts when we have new opportunities that match your interests.

Share This Page

Field Service Technician II

Altice USA Inc.
Batesville, AR

Enterprise Sales Account Executive

Altice USA Inc.
Jonesboro, AR

Retail Sales Consultant

Altice USA Inc.
Jonesboro, AR

Residential Direct Sales Account Executive

Altice USA Inc.
Russellville, AR

Broadband Technician IV - OSP

Altice USA Inc.
Jonesboro, AR

Local Ad Sales Account Executive

Altice USA Inc.
Jonesboro, AR

Jobs From Similar Companies

Jobs from similar companies you might want to view.