Altura Credit Union jobs in Riverside, CA

This position is hybrid-eligible, with the expectation of on-site presence and local travel primarily throughout Orange County, as well as Los Angeles, Riverside, and San Bernardino counties. Business Development Coordinator; help us grow the OCCU community-one relationship at a time! At Orange County's Credit Union, we don't just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5+ billion in assets, and 140,000+ members, we've built a reputation for excellence-and we're just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register's 2025 and 2024. Are you a relationship-builder who loves connecting businesses and people? Do you thrive in partnership-driven environments where you can make a direct impact on organizational growth? We're looking for a Business Development Coordinator to actively identify new business opportunities, manage relationships with existing members, and coordinate outreach across our network of 11 branches to support organizational growth. As our Business Development Coordinator, you will: Champion the Credit Union difference by serving as a liaison between OCCU and local businesses. Build and expand partnerships -identifying new relationships and nurturing existing ones to increase corporate employer group participation. Plan, schedule, and support onsite visits with partner organizations to promote OCCU offerings and present the value of credit union membership to their employees. Collaborate across business lines to support the development and execution of campaigns that drive business and membership growth. Use research and data to drive strategy - get to know the businesses that are within a 5 - 10-mile radius of each of our 11 branches and develop a metrics-based tracking and reporting process to measure growth. Support the Director of Corporate Business Development with performance tracking, event planning, budget monitoring, and partner relationship management. Partner closely with branches -sharing insights, supporting cross-functional initiatives, and contributing to membership and financial growth goals. Deliver excellent service by responding to inquiries and providing consultative guidance. You'll thrive in this role if you: Excel at opening doors with new business partners. We'll provide compelling reasons for them to join OCCU, and the Director will help close the deal! Enjoy relationship-building and representing an organization with pride and professionalism. Are energized by community engagement, on-site meetings with business decision makers, and connecting with diverse audiences. Bring a mix of creativity, organization, and strategic thinking. Excel at communication, marketing, and collaboration across teams, departments, and partner organizations. Such as public speaking in front of both small and large groups, creating dynamic PowerPoint presentations, and leveraging social media. Requirements: BA/BS in Marketing, Communication, Business, or related field, or equivalent knowledge. Three plus years of experience in business development, sales, banking, or related experience. Experience conducting outbound sales calls to business decision makers with the intent of scheduling appointments. These calls will be made by leveraging all communication channels; phone calls, emails, LinkedIn messages, video conferencing, in-person visits, etc. Proficient in Microsoft Software Applications (Word, PowerPoint, Excel) and CRM systems (SalesForce). Strong presentation and public speaking skills with the ability to connect with current and potential members. Strong time management, organizational, and prioritization skills with the ability to balance multiple priorities simultaneously and pivot with the needs of the business. Reliable transportation to travel throughout the following counties: Los Angeles, Orange, Riverside, and San Bernardino. What else do we offer? The targeted hourly rate range is $26.00 - 33.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. Anthem HMO/PPO, Delta Dental, and Unum options - from day one! 401(k) with up to 6% employer matching dollar for dollar! Annual discretionary bonus & performance merit increases Educational grants up to $1,000 13 vacation days/year (increases with tenure) 7 sick days/year PLUS paid holidays We perform thorough background and credit checks. EOE

Job Description This position is hybrid-eligible, with the expectation of on-site presence and local travel primarily throughout Orange County, but including Los Angeles, Riverside, and San Bernardino counties. Help us grow the OCCU community-one relationship at a time. Must be Fluent in Spanish At Orange County's Credit Union, we don't just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $2.5+ billion in assets, and 140,000+ members, we've built a reputation for excellence-and we're just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register's 2025 and 2024. Are you a relationship-builder who thrives in partnership-driven environments where you can make a direct impact on the community and organizational growth? We're looking for a community education & engagement specialist to serve as an ambassador and actively manage relationships with the credit union's employer groups and community organizations. Your goal will be to support growth, generate awareness, and represent the credit union positively in a multitude of settings. As a community education & engagement specialist, you will: Champion the Credit Union difference by serving as a liaison between OCCU and the community, such as our employer groups, elected officials, and representatives from businesses and community-based organizations. Build and expand partnerships-identifying opportunities for events to increase membership and participation in OCCU products and services. Examples of the events are employer group health fairs, open enrollment events, and financial literacy workshops. Plan, schedule, and support onsite visits with partner organizations to promote OCCU offerings and present the value of credit union membership. Collaborate across business lines to support the development and execution of campaigns that drive business and membership growth. Support the Senior Community Education & Development Manager with performance tracking, event planning, budget monitoring, and partner relationship management. Partner closely with branches- Recruiting branch employees to assist with facilitating the on-site events while sharing insights, supporting cross-functional initiatives, and contributing to membership and financial growth goals. Deliver excellent service by responding to inquiries and providing consultative guidance. You'll thrive in this role if you: Excel at creating and planning event opportunities with business partners and the community. Enjoy relationship-building and representing an organization with pride and professionalism. Are energized by community engagement, on-site meetings, and connecting with diverse audiences. Bring a mix of creativity, organization, and strategic thinking. Excel at conducting compelling presentations about financial literacy that best serves the communities in our field of membership. Seize opportunities to sell and promote credit union products and services to new and existing members, contributing to the achievement of individual, branch, and credit union goals. Requirements: Must be Fluent in Spanish BA/BS in Marketing, Communication, Business, or related field, or equivalent knowledge. Up to three years of experience in community engagement, business development, sales, banking, or related experience. Experience conducting outbound sales calls to business decision makers with the intent of scheduling events. These calls will be made by leveraging all communication channels; phone calls, emails, LinkedIn messages, video conferencing, in-person visits, etc. Proficient in Microsoft Software Applications (Word, PowerPoint, Excel) and CRM systems (SalesForce). Strong presentation and public speaking skills with the ability to connect with current and potential members. Strong time management, organizational, and prioritization skills with the ability to balance multiple priorities simultaneously and pivot with the needs of the business. Reliable transportation to travel throughout the following counties: Los Angeles, Orange, Riverside, and San Bernardino. What else do we offer? The targeted hourly rate range is $23.50 - 27.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. Anthem HMO/PPO, Delta Dental, and Unum options - from day one! 401(k) with up to 6% employer matching dollar for dollar! Annual discretionary bonus & performance merit increases Educational grants up to $1,000 13 vacation days/year (increases with tenure) 7 sick days/year PLUS paid holidays We perform thorough background and credit checks. EOE

We believe that everything starts with leadership! If you have a passion for first-class service, collaboration, one team spirit, team development, and service to the community - we'd like to speak with you. The Member Experience Supervisor role supports branch leadership in delivering exceptional member service through the day-to-day operations. Supports the branch team as a mentor, trainer, and coach; performing supervisory duties as assigned. Essential Functions and Responsibilities Service * Personally, provides exceptional member service; uses Service Standards in every work-related interaction. * Ensures that exceptional member service is being provided to members and team members, at all times. * Serves as a strong example of leadership in work ethic, professionalism, and conduct. * Actively participates in and provides leadership for the team in meeting the goals of the department and the Credit Union by promoting a harmonious work environment that motivates others towards team participation, goal setting/accomplishment, and personal development. * Ensures staff commitment to member service standards. This includes leading by example with a positive and professional tone and demeanor when assisting members and team members. Using courage and integrity to take action and provide friendly service at all times. Daily Responsibilities * Assists in development and execution of branch plans; identifies areas of opportunity and makes sound recommendations to improve member experience. * Assists with branch talent planning; acts as a mentor, trainer, and coach by observing the team and providing on-the-spot feedback and continued guidance. * Serves as a first point of contact for member escalations with the ability to resolve complex inquiries and conduct research to provide appropriate solutions that result in a positive member experience. * Builds, cultivates, and manages positive relationships with team members throughout the organization; continuously advocates for the membership; makes swift decisions while balancing risk and service. * Serves as a subject-matter expert; presents and facilitates at team meetings and Credit Union learning events. * Assists with overall branch operations, such as; new account compliance, security controls, cash management, branch opening and closing, and audit integrity. * Assists team members and members with complex loans transactions and/or inquires and act as an in-branch resource, identifying and offering appropriate member solutions. * Personally, and proactively assists members with service needs; balances supervisory responsibilities while placing members first. * Personally, participates and motivates teammates to assist at local Membership Development and community events, building strong relationships within the branch community. * Assists in testing, training, and implementation of new system functionality, enhancements, or other organizational projects; Champions new initiatives, providing constructive feedback, and helping drive branch adoption. * Performs supervisory duties, including but not limited to scheduling, planning, assigning, directing and evaluating team members' work; measures performance against goals; reviews efficiency and completeness of tasks; conducts performance reviews/coaching sessions, recommends salary increases, and develops higher levels of expertise in team members through coaching and training. * Acts as leader on duty in the absence of more senior team members. * Supports and assists at branches throughout the Arrowhead branch network. * Regular and predictable attendance and punctuality. * Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Identity Theft Red Flags and Office of Foreign Assets Control (OFAC) and complies with all federal and state laws/regulations as well as organizational policies, procedures, and processes applicable to area of responsibility. * Other duties as necessary and assigned by the Supervisor to achieve the goal of the credit Union. No aggressive sales goals - our focus is serving Members. Benefits Include: (not a complete list) Wellbeing * Weekly pay * 401K Retirement Savings Plan with company match * Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays * Paid sick leave (and increases with tenure!) * Company-provided life insurance at twice your annual salary * Financial Education Programs * DoorDash DashPass Health * Medical, Dental, and Vision Insurance for part-time and full-time employees * Modern Health * Care.com subscription * Teladoc Career Development * Career development opportunities * Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation. The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity. Pay range: Minimum: $26.22/hour | Midpoint: $32.78/hour| Maximum: $39.34/hour

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Senior Systems Administrator The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $41.79 - $62.68 Scheduled Weekly Hours: 40What You'll Be DoingResponsible for effective administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of infrastructure systems is achieved. Perform assigned duties as listed in RACI model(s) under general supervision from manager. Collaborate with peers and manager on operational tasks, system enhancements and project activities. Support SchoolsFirst FCU's complex Compute and Storage infrastructure with a focus on IBM AIX, OpenShift Containers, Linux and Storage Design, install, and configure systems to support infrastructure and applications. Develop and maintain configuration standards and operating procedures. Coordinate with vendors for technical support and upgrades. Troubleshoot issues or problems, including escalation to 3rd party vendors, as part of root cause analysis and investigation Forecast, recommend, and implement capacity planning. Manage vendors and hold them accountable to contractual SLA's and obligations. Submit and fulfill service requests. Respond to incidents and problems. Provide KPI and metrics for reporting. Perform daily system monitoring, verifying the integrity and availability of network infrastructure. Conduct after-hours maintenance. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Gather and analyze system log files. Research and recommend innovative and automated approaches for system engineering tasks. Coordinate and collaborate with teammembers and service stakeholders. Provide assistance for support cases escalated by Systems Administrators and Systems Engineers Perform peer review of submitted changes by Systems Administrators and Systems Engineers Provide second tier support at engineer level to including investigation and troubleshooting. Monitor ITSM tickets and prioritize appropriately. Design and support disaster recovery and business continuity solutions, failover and testing efforts. This position will be part of a paid on call rotation supporting the production environment 24x7x365. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications Bachelor's Degree or equivalent years of experience required 5-7 years of system administration experience required Red Hat Certified Administrator preferred IBM CSE-Virtualization preferred Knowledge, Skills, and Abilities Knowledge and 4 or more years of experience with one or more of the following: Red Hat OpenShift Container infrastructure (Required) Red Hat Linux (Required) IBM AIX (Preferred) Quay VMware vCenter and vSphere Credit Union specific applications ▪ Dell Avamar/Power Protect Data Manager Solarwinds, Splunk, AppDynamics or other monitoring tools Knowledge of IBM P Series Systems, with at least 5 years of administration experience Knowledge with at least 5 years of experience with one or more of the following Storage systems: ▪ Dell PowerMax ▪ Pure Storage ▪ NetApp All-Flash ▪ Cisco MDS Knowledge of Unix/Linux operating system scripting and utilities. Knowledge of SNMP and log monitoring tools. Knowledge of TCP/IP and OSI Model. Knowledge of firewalls, routers and switches. Knowledge of storage protocols; Fiber Channel, NFS iSCSI. Knowledge of audit and security best practices (NIST, PCI, ISO). Knowledge of Data Center standards and operations, including cabling, fire suppression, power, and safety. SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a testament to our commitment to workplace excellence. With over 85 years of experience, $2.5+ billion in assets, and 140,000+ members, we're not just a financial service provider-we're a community that puts people first. Join a professional, welcoming, and collaborative environment where your contributions are recognized and celebrated. At Orange County's Credit Union, we don't just hire employees; we build a team dedicated to excellence in member service. Your Role: As a Member Service Representative (Relationship or Universal Banker), you'll be the face of our credit union, providing a range of services that go beyond basic transactions. You'll: Handle teller transactions, open new accounts, assist with consumer loan applications, and fund loans with accuracy and a friendly demeanor. Cross-sell products and services, helping members discover solutions that meet their financial needs. Resolve any issues with a consultative approach that builds trust and long-term relationships. What We're Looking For: Experience: Within a banking or credit union environment, one year recent of teller and opening new accounts experience is required AND experience assisting with consumer loan applications through funding is preferred. Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner. Technology: Ability to understand and use various systems and software. Availability: Must be available Monday through Saturday, with schedules varying between 8:30 AM and 6:30 PM on weekdays and 8:30 AM to 2:30 PM on Saturdays. Integrity: Willingness to undergo thorough background and credit checks. Compensation: We value your experience and skills, and our competitive hourly rates reflect that. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's branch job levels with their corresponding hourly pay: Member Service Rep. III: $21.00 (requires minimum one year recent Teller experience and six-months of New Accounts experience) Member Service Rep. IV: $22.00 - $24.00 (requires minimum two years within the credit union/banking industry, including one year recent universal banker experience. The universal banker will have expertise in the following; teller transactions, opening all types of new accounts, AND hands-on expertise with consumer loans and other complex banking services) Senior Branch Rep. I - II: $24.50 - $25.50 (requires minimum three years recent universal banker experience as described above PLUS recent experience handling escalated issues, and helping with various senior level responsibilities, as well as funding consumer loans) Perks & Benefits: Anthem HMO/PPO, Delta Dental, and Unum options - from day one! 401(k) with up to 6% employer matching dollar for dollar! Annual discretionary bonus & performance merit increases Educational grants up to $1,000 13 vacation days/year (increases with tenure) 7 sick days/year Paid holidays We perform thorough background checks and credit checks. EOE.

We're always looking for diverse, talented, service-oriented people to join our exceptional team. IT Portfolio Manager II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $96,110.00 - $153,777.00 Scheduled Weekly Hours: 40What You'll Be DoingAssists with the administration of the IT project portfolio, including the business case model, prioritization, approval processes, and reporting requirements throughout the life cycle of a project. Responsible for the stability, performance, production, compliance, roadmap strategy, and development initiatives for each non-managed project in the ITS portfolio. Facilitates joint planning with business partners in the early stages of project formation and meet with ITS resource managers to review their demands, projects, and resource plans. Compares and evaluates projects within ITS portfolio to ensure goals or objectives are accomplished within approved time frame, scope and budget, includes processes associated with the intake of ideas, requests, projects, and other work, and the appropriate distribution of that work. Develops the project portfolio master schedule by facilitating demand prioritization meetings and communications with key stakeholders. Recalibrate the portfolio as necessary when the demands of business dictate a change in delivery or scope of work. Responsible for keeping current project records and actuals for time tracking to ensure proper calculations for capacity and planning. Communicates portfolio value, risk, performance, related decisions, and the portfolio management process. Works collaboratively with project managers on project requests, processes and procedures through project completion. Oversees the management of project closure initiatives. Assists with the development mature feedback loops to ensure processes and procedures are optimized to reach investment and delivery stages. Works closely with platform operations team to identify enhancements and upgrades for inclusion in the demand funnel. Performs demand intake and assessment tasks in a timely manner to support business and technology partners and move the demands through the pipeline. Provides quality assurance ensuring that initiatives are being well managed and adhering to appropriate standards. Ensures workflows, use cases and knowledge articles are current. Perform resource planning, leveling and management, as well as effective use of metrics, and reporting to provide transparency and insight into resource utilization and demand backlog, trends, and current pipeline. Support department managers through continuous training and the creation and maintenance of resource plans. Implement best practices, processes and toolsets for effective portfolio management, and provide education on best practices and effective project execution. Prepare comprehensive reports, presentations, and documentation related to project portfolio status, performance, and strategic alignment. Provide regular updates to senior management and executives. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications Bachelor's Degree or equivalent years of experience required 3-5 years of related experience required Certified Change Management Professional preferred ITIL Foundations 4 preferred SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Commercial Real Estate Loan Officer - Unlimited Earning Potential! At Orange County's Credit Union , we are a financial institution dedicated to serving our community. With over 85 years of experience, more than $2.5 billion in assets, and membership exceeding 140,000, we take pride in our workplace excellence. We have been recognized with the Peter Barron Stark award for high employee satisfaction. We are seeking a Commercial Real Estate Loan Officer with experience to contribute to our growth. POSITION SUMMARY: A highly driven, sales‑oriented lender responsible for originating, structuring, and closing Commercial Real Estate (CRE) and owner‑user C&I loans, including SBA 7(a) and 504 transactions. The ideal candidate will bring a proven book of business or established referral network, excel at prospecting new relationships, and consistently exceed aggressive production targets. This role requires strategic market engagement, strong negotiation skills, and collaboration with internal partners to deliver tailored financing solutions. The ideal candidate will also demonstrate strong sales capabilities, including cold calling, prospecting site visits, and in-person meetings to build and nurture relationships and drive loan commitments. ESSENTIAL FUNCTIONS: Originations & Sales: Actively prospect, nurture, and close new CRE and C&I lending opportunities within the Credit Union target market areas. Leverage existing network and book of business to drive new loan volume. Meet or exceed monthly/quarterly production and revenue targets (e.g., $15M in funded loans per quarter). Pipeline Management: Maintain a robust sales pipeline in CRM; document all contacts, referral, and deal progress. Provide regular updates to leadership on pipeline status, forecast, and sales strategies. Credit Structuring & Underwriting: Analyze borrower financials, property valuations, and market trends to structure competitive loan proposals. Collaborate with underwriting and credit teams to ensure timely credit approval and accurate loan documentation. Relationship Development: Build and sustain relationships with commercial real estate brokers, developers, CPA/accounting firms, and local business organizations. Represent the Credit Union at industry events, networking groups, and community forums. Client Service & Retention: Provide exceptional member experience by delivering consultative guidance and proactive account management. Identify cross‑sell opportunities (deposits, treasury services, insurance, etc.) and coordinate referrals to internal partners. Market Intelligence & Strategy: Monitor CRE market dynamics, competitor offerings, and regulatory changes; recommend adjustments to pricing and product strategy. Team Collaboration & Partnership: Partner with branch managers and business development associates to maximize referral generation. Collaborate closely with branch managers, business development associates, and underwriting teams to coordinate referral strategies and streamline the end‑to‑end loan process. Lead periodic sales strategy sessions to share market insights, product enhancements, and successful prospecting techniques. QUALIFICATIONS: Experience/ Training/ Education: AA degree in Business or equivalent experience preferred. Five or more years' retail experience in commercial lending, including SBA 7(a) and 504 as a Loan Officer. Knowledge/ Skills/ Abilities: Exceptional sales acumen: proven ability to prospect, negotiate, and close complex commercial loans. Deep knowledge of CRE, C&I, and SBA underwriting principles, loan structuring, and risk management. Strong financial analysis skills, with proficiency in evaluating cash flow, DSCR, and LTV metrics. Ability to speak and hear to give and receive instructions and information to others in person and over the telephone. Other language skills are helpful. Excellent relationship‑building and presentation skills; comfortable in front of C‑suite executives and institutional clients. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint). Self‑motivated, goal‑oriented, and capable of operating independently in a fast‑paced environment. What We Offer: High Earnings Potential - Base pay plus commissions Base Pay - Base pay is between $35.00 Per Hour & $43.00 Per Hour Profit Sharing - Discretionary annual profit-sharing bonus. Financial Security & Retirement Planning - Life insurance at no cost and a 401(k) plan with up to 8% employer contribution. Comprehensive Benefits (Effective Day One) - Health coverage through Anthem, Delta Dental, VSP, and Unum products. Anthem HMO/PPO, Delta Dental, and Unum options - from day one Life insurance at no cost to employees. 401(k) - OCCU matches up to 6% of the employee's contribution (dollar for dollar) Vacation hours - 13 days per year Sick hours - 7 days per year and paid holidays Professional and personal development programs, including educational grants up to $1k per year, and step progression opportunities Annual discretionary bonus If you are looking for a performance-driven role with high earning potential , apply today to become part of our team! We perform thorough background checks, credit checks and fingerprint screening. EOE

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Consumer Loan Service Delivery Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $20.00 - $29.00 Scheduled Weekly Hours: 25What You'll Be DoingServe the Membership by providing World Class Personal Service, supporting Members Consumer Lending needs primarily via the phone by completing various consumer lending transactions, submitting consumer loan applications for decisions, gathering relevant loan documents and providing Members with consumer lending information and recommendations. Deliver World Class Personal Member Service in a caring, enthusiastic, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality. Serving the Membership over the telephone by answering and processing Member consumer lending transaction requests, submitting loan applications, funding personal loans and credit cards, and providing product and service information to Members. Accurately present information and perform tasks associated with originating (applications), processing and funding of various consumer loan products offered by the Credit Union including requesting and gathering relevant documents from Members (registration, income, purchase orders, etc.), entering data to complete transaction and conveying approximate processing times. Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed. Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals. Has a working knowledge of consumer lending product and services including DMV and insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests. Advocate for Members and be willing to escalate calls as appropriate and solicit help as needed from other departments. Maintain confidentiality of credit union and Member records. May communicate with Members using electronic correspondence. Provide consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required less than 1 year previous experience in sales, customer service, or banking required Knowledge, Skills, and Abilities Concentrates on caller Basic consumer lending product and service knowledge Listens without interrupting Asks questions to clarify and verify information Recaps transaction to ensure understanding Identifies essential information Enters information efficiently Displays expected level of accuracy Summarizes transaction clearly and concisely Excellent oral and written communication skills SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Orange County's Credit Union is hiring: Information Security Engineer. Why Orange County's Credit Union? With over 85 years of experience, serving 123,000+ members, and managing $2.5+ billion in assets, we are a premier financial service provider. Our mantra, "Putting People First: Connect, Discover, Deliver & Wow!" is not just a saying-it's a way of life. On our team. You'll work closely with leadership to ensure our projects are aligned with our mission to put people first. What We Offer: Comprehensive Benefits: Medical, Dental, and Unum options effective day one of employment! Financial Security: Enjoy peace of mind with life insurance at no cost to you and a robust 401(k) plan where we contribute up to 6%. Work-Life Balance: Generous thirteen (13) days of vacation, seven (7) sick days per year, and paid holidays, you'll have the time to recharge and pursue your passions. Growth Opportunities: We believe in your professional and personal development, offering educational grants up to $1,000 per year, step progression opportunities, and annual performance merit increases. Rewarding Work: Annual discretionary bonus and a supportive work environment that celebrates achievements and fosters collaboration. Make a Difference with Us! If you're looking for a rewarding role where you can contribute to a positive work environment and make a difference in the community, we'd love to hear from you. Apply today and join a team that puts people first, values your expertise, and supports your growth. OVERVIEW: The Information Security Engineer will play a critical role in evolving and maturing the organization's information security program to ensure the confidentiality, integrity, and availability of Orange County's Credit Union assets. The program includes: policies, standards, guidelines, and controls to manage and prevent risks to Orange County's Credit Union. Responsible for conducting information security reviews (technology, application and process) and vulnerability / risk assessments, monitoring key / compensating controls and baseline configuration standards, and identifying / remediating control gaps to minimize risks. ESSENTIAL FUNCTIONS: Coordinate and perform risk and vulnerability assessments of the Credit Union's systems and processes to ensure appropriate controls are in place and recommend / implement controls to remediate risk findings. In collaboration with IT Operations / Technology Services / Software Engineering and outside vendors, design and implement security tools, controls and automation frameworks to ensure the integrity, availability and confidentiality of the organization's data, systems and services on premises and in public cloud. Design, develop and document (1) network security architecture and baseline configuration standards for firewalls, routers, switches, load balancers, and related network appliances; (2) device security architecture and baseline configuration standards for servers, workstations and mobile devices; (3) application and data security architecture and baseline configuration standards for databases and enterprise applications; and (4) cloud platform security architecture and baseline configuration standards for AWS and Microsoft Azure services. QUALIFICATIONS: Bachelor's Degree in Computer Science, Information Security, Information Assurance or related technology field. 5+ years of experience in information / cyber security and IT risk management (including hands-on experience in implementing, maintaining, and managing on-prem and cloud-based network / infrastructure / application / data security for the enterprise). 2+ years of hands-on experience in securing AWS and Microsoft Azure cloud infrastructure / applications / services / solutions. Relevant security certifications (at least one is required), such as CISSP, SANS GIAC, CompTIA Security+, AWS Certified Security - Specialty, Azure Security Engineer Associate. The targeted salary range is $100,000.00 to $125,000.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. We perform thorough background check and credit check. EOE

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Lead Personal Banker (Member Service Representative IV) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $29.35 - $44.02 Scheduled Weekly Hours: 40 This posting is for our Monrovia Branch located at 90 W Huntington Drive, Monrovia, CA 91016 What You'll Be DoingProvides World Class Member service to Members visiting branch/service center locations. Provides detailed information and promotes credit union products and services to build relationships. Processes transactions in areas of savings, consumer loans, real estate loans and auxiliary credit union services. Handles most complex situations in specialty area of expertise. Acts as lead to assist branch management in functioning of branch. Provides suggestions for streamlining department and credit union operations. Assists with completing projects and reports related to the department. Performs other related duties as assigned or requested. Delivers World Class face-to-face service to Members requesting account assistance. Provides consultative services to Members regarding credit union products and services by assessing the Member's needs, addressing their concerns and gaining agreement. Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates. Acts as department resource for more complex issues including payroll processes, ATM card issues, EFT transactions and checking account problems. Provides Members with assistance on trusts, IRAs, deceased, legal, and more sensitive account issues. Provides Members with assistance and information on Real Estate products and services. Refers applicants as necessary to Real Estate. Acts as department resource for more complex Real Estate transactions. Has thorough knowledge of complex savings products and processes including IRAs, deceased and legal. Has basic knowledge of Real Estate loan process. Assists branch team with face-to-face discussions regarding disputed loan decisions as needed. Assists team and Members with complex loan requests and transactions. Member financial and credit data. May have the authority to approve or deny loans within assigned authority level. Analyzes consumer loan applications and pertinent. Has thorough knowledge of consumer loan process. Processes new Memberships, additional share accounts, savings services, loan requests and loan fundings as requested by Member. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required 5-7 years of previous related experience required less than 1 year MSR III experience preferred SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

At Orange County's Credit Union, we believe in creating a workplace where every voice matters. We are proud recipients of the Peter Barron Stark award for highest associate satisfaction, a testament to our commitment to workplace excellence. With over 85 years of experience, $2.5+ billion in assets, and 140,000+ members, we're not just a financial service provider-we're a community that puts people first. Join a professional, welcoming, and collaborative environment where your contributions are recognized and celebrated. At Orange County's Credit Union, we don't just hire employees; we build a team dedicated to excellence in member service. Your Role: As a Member Service Representative, you'll be the face of our credit union, providing a range of services that go beyond basic transactions. You'll: Handle teller transactions, open new accounts, refer consumer loan applications, and other services with accuracy and a friendly demeanor. Cross-sell products and services, helping members discover solutions that meet their financial needs. Resolve any issues with a consultative approach that builds trust and long-term relationships. What We're Looking For: Experience: Within a banking or credit union environment, one year recent of teller and opening new accounts experience is required. Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner. Technology: Ability to understand and use various systems and software. Availability: Must be available Monday through Saturday, with schedules varying between 8:30 AM and 6:30 PM on weekdays and 8:30 AM to 2:30 PM on Saturdays. Integrity: Willingness to undergo thorough background and credit checks. Compensation: We value your experience and skills, and our competitive hourly rates reflect that. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCCU's branch job levels with their corresponding hourly pay: Member Service Rep. III: $21.00 (requires minimum one year recent Teller experience and six-months of New Accounts experience) Member Service Rep. IV: $22.00 - $24.00 (requires minimum two years within the credit union/banking industry, including one year recent universal banker experience. The universal banker will have expertise in the following; teller transactions, opening new accounts, AND experience with consumer loans and other complex banking services) Senior Branch Rep. I - II: $24.50 - $25.50 (requires minimum three years recent universal banker experience as described above PLUS recent experience handling escalated issues, and helping with various senior level responsibilities) Perks & Benefits: Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day. Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%. Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays. Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year. We perform thorough background checks and credit checks. EOE.

works from the Santa Ana, CA corporate office. It is not a remote opportunity . Exciting Opportunity at Orange County's Credit Union Fraud Prevention Analyst CREDIT UNION'S PURPOSE : Simple Banking. For People, Not Profit. CREDIT UNION'S CORE VALUES : Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace! As a leading financial service provider with over 80 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing. Generous benefits include: Anthem HMO/PPO, Delta Dental, Unum options - from day one Life insurance at no cost to employees. 401(k) - We match up to 6% of the employee's contribution (dollar for dollar) Vacation hours - 13 days per year and rolls over year to year, and increases with tenure Sick hours - 7 days per year and paid holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year, and step progression opportunities Annual discretionary bonus Professional, friendly work environment focused on achieving goals, recognizing successes, and excelling at member service. POSITION SUMMARY: The Fraud Prevention Analyst is responsible for identifying high-risk transactions, researching and resolving suspicious activities, with a focus on reviewing Digital Banking activities (including Zelle payment transactions). Requires a strong understanding of various payment solutions and software functionalities, as well as adherence to regulatory compliance. Maintains current knowledge of the Fraud Prevention area's unique attributes and Member needs. Assists with implementation of fraud detection, prevention, and mitigation analytics, tools, techniques, and controls, and recommends correction items in response to loss or high-risk events. Performs investigations and collaborates with appropriate business partners and local, state, and federal authorities. ESSENTIAL FUNCTIONS: Reviews reports, systems and correlating data to identify potentially fraudulent transactions and emerging threats and places appropriate account restrictions or adopts other mitigating measures to ensure the Credit Union's loss is minimized. Tracks financial industry fraud trends and recommends mitigating solutions. Acts as point of contact for fraud mitigation issues, problems, questions directly related to Fraud Mitigation and services. Assists members and staff with resolving issues with quick turnaround and accuracy. Conducts thorough research and analysis of payment related fraud and fraud trends, delivering detailed reports for resolution and update the department supervisor. Utilizes tact and good judgment to resolve issues and supports associates with difficult situations. conducts special studies, collects a variety of data and information, analyzes and summarizes such information, makes recommendations and provides statistical reports. Develops profiling and trending of fraud losses and recommendations to mitigate losses. Elevates critical fraud cases to management for further review. Identifies high risk transactions and responds timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures. Maintains a working knowledge of the BSA/AML program with emphasis on CIP and money laundering. Complies with State and Federal laws and regulations (including but not limited to BSA, AML, OFAC, Regulation CC, D, E and Z) in performing day-to-day functions. Manage payment-related cases on confirmed fraud events, while complying with applicable procedures (including, but not limited to, Zelle operating rules). Protects the confidentiality of all financial data relating to Credit Union operations and its members. QUALIFICATIONS: Experience/ Training/ Education: High school education or related field or equivalent knowledge. Two to five years' financial institution/credit union experience. Experience must include direct contact/interaction with customers/members, processing transactions, and identifying red flags. Knowledge in Jack Henry application suites (such as, Symitar, Synapsis, Defender, etc.) preferred. Zelle payment review experience preferred. Subject matter expert (SME) and be able to demonstrate skills/experience supporting all products. Knowledge/ Skills/ Abilities: Strong investigative and analytics skills Knowledge of financial Institutions anti-fraud processes and experience. Knowledge of credit union applicable rules and regulations, policies, and procedures. Excellent communication/influence skills both verbally and in writing and excellent telephone manner, with strong presentation skills to be able to produce reports, conduct presentations and group facilitations. Must have personal computer skills and be proficient with Microsoft programs at an intermediate skill level. Able to manage and execute multiple complex projects within required timelines and expectations. Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively. Requires excellent follow-through skills. Ability to accurately perform mathematical calculations. Ability to interface with others in a positive and professional manner. The targeted hourly rate range is $28.00 to $35.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. We perform thorough background and credit checks. EOE

Orange County's Credit Union is hiring: Front-End Web Engineer Why Orange County's Credit Union? With over 85 years of experience, serving 123,000+ members, and managing $2.5+ billion in assets, we are a premier financial service provider. Our mantra, "Putting People First: Connect, Discover, Deliver & Wow!" is not just a saying-it's a way of life. On our team. You'll work closely with leadership to ensure our projects are aligned with our mission to put people first. What We Offer: Comprehensive Benefits: Medical, Dental, and Unum options effective day one of employment! Financial Security: Enjoy peace of mind with life insurance at no cost to you and a robust 401(k) plan where we contribute up to 6%. Work-Life Balance: Generous thirteen (13) days of vacation, seven (7) sick days per year, and paid holidays, you'll have the time to recharge and pursue your passions. Growth Opportunities: We believe in your professional and personal development, offering educational grants up to $1,000 per year, step progression opportunities, and annual performance merit increases. Rewarding Work: Annual discretionary bonus and a supportive work environment that celebrates achievements and fosters collaboration. Make a Difference with Us! If you're looking for a rewarding role where you can contribute to a positive work environment and make a difference in the community, we'd love to hear from you. Apply today and join a team that puts people first, values your expertise, and supports your growth. POSITION SUMMARY: The Front-End Web Developer I will work closely with other Associates to identify opportunities for creating and improving the digital services that we offer our Associates and Members. The position will be able to lead other developers by examples, communicate complex software designs in a simple manner, and organize the vast amount of information given through daily operations. Must have solid software engineering discipline and good problem-solving skills. ESSENTIAL FUNCTIONS: Perform software development and maintenance on websites and members facing UI/UX components. Review requirements and design components by introducing best practice examples. Lead continuous and incremental refactoring efforts by providing insightful code review feedback to other Software Engineers. Design and create engineering specifications for software programs and applications. Understand secure system design and coding concepts. Apply DevOps practices to the SDLC to improve team productivity and reduce errors. Assess requirements, specifications, and provide accurate level of effort estimates. Apply knowledge of industry trends and developments to continuously improve service. OTHER DUTIES: The preceding functions have been provided as examples of the types of work performed by associates assigned to this job classification. Credit Union Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified associates can perform the essential functions of the job. Perform other work-related duties as assigned. This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters. May be a disaster recovery team member or take directives from a disaster team recovery member. QUALIFICATIONS: Experience / Training / Education: Bachelor's degree in computer science, Engineering, Math, Physics, or related technical field. 2+ years of experience as a Web Developer or Software Engineer working with cross-functional teams to deliver enterprise-scale business solutions and frictionless member / user experiences. Experience using Google Tag Manager or other pixel tracking services. Experience working with Content Management Systems such as Optimizely. UI / UX Design principles for clients facing websites. Working experience of micro-services (REST/SOAP or JSON/XML) and/or API experience. Working knowledge of code repository and version control (such as Git). Experience in a financial institution is a plus. Knowledge / Skills / Abilities: Must have strong software development skills (design, implementation, and testing) and be able to adopt new programming languages quickly. Knowledge of programming languages such as JavaScript and JavaScript frameworks (such as React). Advanced knowledge of HTML5 & CSS. Good understanding of Agile software development and DevOps practices. Ability to solve complex requirements with straight forward, elegant solutions. Knowledge of credit union rules, regulations, and policies. Effective communication skills both verbally and in writing and excellent telephone manner. Ability to speak and hear to give and receive instructions and information to others in person and over the telephone. Other language skills are helpful. Intermediate to advanced personal computer skills including proficiency in Microsoft programs and other leading business/collaboration tools. The targeted hourly rate range is $35.34 per hour to $44.18 per hour. Final offer will be determined based on experience, education, training/certifications and specialized skills. We perform thorough background check and credit check. EOE

Job Description Join Our Member Operations Team - Make a Difference Every Day! This hybrid opportunity requires working from our Santa Ana, CA corporate office three days per week. Must be available for shifts as early as 6AM and as late as 6PM. The team rotates early and late shifts approximately every two-weeks. Orange County's Credit Union isn't your average financial institution - we're a people-first, purpose-driven organization that believes banking should feel personal, not transactional. We help our members thrive through smarter financial solutions, genuine relationships, and a deep commitment to our community. With over 85 years of trust, $2.7+ billion in assets, and 140,000+ members, we've built a reputation for excellence-and we're just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register's 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. From digital innovation to local impact, we're shaping what modern banking look like - one meaningful connection at a time. If you thrive in a collaborative environment and love solving complex challenges, this opportunity is for you! As a Electronic Payment Specialist, you'll play a vital role in supporting essential processes that keep our Credit Union running seamlessly. Your responsibilities will include: Managing electronic payment processes such as transaction posting, ATM deposits, wires, ACH operations, mobile and ATM deposits, Shared Branching adjustments, NSF items, returned deposited items, ONUS, foreign items, P2P, Zelle, and New Member Enrollment. All within the designated processing timelines, to ensure full compliance and efficient processing. Providing professional, efficient assistance to employees and members while contributing to special projects that drive innovation. Investigating and resolving account discrepancies, processing adjustments, and ensuring compliance with all regulatory requirements. Monitoring and troubleshooting P2P and Zelle transactions, fraud reviews, and dispute resolutions to protect our members. Collaborating across teams to ensure timely resolution of technical issues and deliver outstanding member experience. What We're Looking For Minimum education is high school or equivalent Minimum two (2) years of experience in banking back-office operations or mastery of all the essential functions of a Branch Banker (MSR III and above), Phone Banker (CCR III and above), and recognized by peers and leaders as a Subject Matter Expert for knowledge and service excellence within the field of money movement. Ability to learn new software and systems quickly and proficiently Ability to read and decipher technical briefs and regulatory updates Working knowledge of basic federal and state regulations that impact financial institutions and account/loan maintenance and activity. Ability to complete and certify in Forrester's CX Methodologies. Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Solid understanding of electronic payment processing, ACH procedures, and compliance regulations (Regulation E, NACHA, BSA, US Patriot Act, and more). Excellent communication and interpersonal skills to foster positive relationships and ensure clear, concise information sharing. What We Offer: The targeted hourly rate range is $20.00 - 25.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. Anthem HMO/PPO, Delta Dental, and Unum options - from day one! 401(k) with up to 6% employer matching dollar for dollar! Annual discretionary bonus & performance merit increases Educational grants up to $1,000 13 vacation days/year (increases with tenure) 7 sick days/year + paid holidays We perform thorough background checks and credit checks. EOE

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Supervisor, Consumer Loan Originations The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $68,675.00 - $103,013.00 Scheduled Weekly Hours: 40What You'll Be DoingAssists with the day-to-day supervision of the Consumer Loan Originations team ensuring Members receive prompt, accurate, efficient, and high-quality service. Oversees operational changes that are executed, resolves teammember escalations and Member concerns. Proactively recommends measurable performance goals for their teams (primarily SDR I's, SDR II's) ensuring the delivery of high-quality service. Takes actionable steps by providing daily operational support, addressing questions, handling escalations and resolving problems promptly. Implements key performance indicators (KPI's) to track service quality aiming for continuous improvement and measurable success is daily operations. Sets measurable objectives for identifying, leading, and conducting training sessions aiming for continuous improvement in process and service quality. Collaborate with management to ensure training activities align with performance goals and focus on career development. Utilize key performance indicators (KPI's) to measure the effectiveness of training initiatives with a focus on skill and career development. Establishes and tracks measurable daily operational goals to assess the quality and productivity of their direct reports. Utilize key performance indicators (KPI's) to monitor and improve the performance of their teams ensuring consistent achievement of high-quality results including productivity and service. Assists with scheduling and allocating team resources to highest level of service and quality are achieved. Sets measurable team development objectives for delivering the highest service level. Uses observations, call monitoring, coaching, and feedback to assess and enhance performance. Implements measurable plans to improve consultation, knowledge, and service skills, regularly evaluating progress for continuous improvement in team development. Works directly with Assistant Manager and Department manager to execute key strategies to improve service, implement efficiencies and improve processes. Researches and resolves Member complaints, arising from Voice of the Member, CFPB, and other areas. May suggest changes to systems and procedures to prevent future complaints. The Management Team, comprising the Assistant Manager and Supervisor, rotates within the escalation queue, handling operational and service escalations from teammembers and Members, with further escalation to an Assistant Manager or the Manager when needed. Completes necessary reporting and provides required updates such as annual reviews, performance discussions, and one on one discussions. Provides consultative services to Members regarding credit union products and services and ensuring that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns, and gaining agreement. Identifies trends and enhancements related to the Consumer Lending process that could result in process or service efficiencies. Assists in researching, evaluating and implementing department and/or divisional projects that pertain to the scope of the department. Maintain expert-level operational knowledge to serve as a subject matter expert and develop the knowledge of the team. Processes Member transactions and provides product and service information over multiple contact channels offered. Stays informed of changing trends within the Credit Union movement or department-specific industry and offering recommendations for change. Ensures team is compliant with policies and procedures, audit standards, and remains current on and informed of Standard Operating Procedures (SOP). Reviews and decisions loan applications within their limits, conducting interviews with applicants to gather information on their loan needs, earnings, and financial condition. Additional Job Functions Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff. Helps establish, communicate and achieve the credit union's goals and standards, ensuring these are fully communicated to and understood by all department staff. Identifies areas to streamline department and credit union operations. Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff. May act in the capacity of the Manager in his or her absence. Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications High School Diploma or GED required 3-5 years of previous related experience required 1-2 years of previous supervisory experience preferred Knowledge, Skills, and Abilities Strong verbal and written communication skills High SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Telecom Network Engineer The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $96,110.00 - $153,777.00 Scheduled Weekly Hours: 40What You'll Be DoingResponsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities. Support SchoolsFirst's complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center Design, install and configure systems for the telecommunications infrastructure, using best practice principles Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI's to assess vendor performance Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions Forecast, recommend, and implement capacity planning Provide after-hours maintenance and support as needed Provide world-class end-user service and technical support Obtain relevant certifications based on the Certification Path identified by management Consistently strive to make improvements to our processes and technology Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole On call rotation supporting the production environment 24x7x365. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required 5-7 years of contact center application and IP telephony experience required GCX-GCP Genesys Cloud CX Certified Professional preferred GCX-GCD Genesys Cloud CX Certified Developer preferred GCX-ARC Genesys Cloud Architect Certification GCP-GC Genesys Cloud Certified Professional GCD-GC Genesys Cloud Certified Developer Knowledge, Skills, and Abilities Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8… Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs… Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications…) Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP…) Intermediate knowledge of network communication as defined by TCP/IP and OSI models Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE. Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files Intermediate knowledge of operating systems, servers and storage. Intermediate knowledge of CoS and QoS designs, configurations and support. Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO). Additional Knowledge, Skills, and Abilities • Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud • Support ongoing designs, implementations and management of Genesys Cloud's Contact Center solution • Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI's. • Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems. • Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA's and obligations. • Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs • Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions. SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. * Provide basic counseling on available products and services to meet member needs * Assist members with opening and maintaining deposit accounts, loans, and other financial products * Research and resolve basic account discrepancies and service requests * Identify opportunities to cross-service products and enhance member relationships through education * Understand and comply with all relevant federal and institutional regulations related to financial products and services * Support team members by sharing knowledge and best practices as experience grows * Ensure cash and other negotiable instruments are handled properly and securely * Process routine transactions, including deposits, withdrawals, loan payments, and check cashing * Perform other duties as assigned * Experience in building effective relationships through rapport, trust, diplomacy, and tact * Effective research, analytical, and problem-solving skills * Experience working independently and in a team environment * Experience maintaining composure in a high-production and changing environment * Experience navigating multiple systems efficiently and adapt to evolving technologies * Effective skill exercising sound judgment and make informed decisions * Ability to embrace and support change initiatives in a dynamic and continuously evolving environment * Effective verbal and written communication skills to engage with members and colleagues * Working knowledge of deposit and loan products, services, and operational procedures * Experience in customer service, preferably in banking or a financial institution Desired Qualifications * Working knowledge of deposit and loan products, services, and operational procedures * Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 28201 Marguerite Parkway Suite 14, MIssion Viejo, California 92692 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. * Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Business Continuity Specialist II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $41.79 - $62.68 Scheduled Weekly Hours: 40What You'll Be DoingSupports the development, implementation, and maintenance of the Credit Union's organizational business continuity (BC) and disaster recovery (DR) management programs and plans by gathering, analyzing, and presenting data to mitigate the impact on business operations of potential adverse conditions due to natural or structural disasters, acts of terror/war, cyber-attacks, etc. Support risk assessments, Business Impact Analysis, and reporting. Work with business and IT technical staff to develop contingencies and test recovery plans. Supports business continuity activities and disaster recovery planning in support of the business continuity program and organizational priorities. Provides input into the development of business continuity program policies, standards, and guidelines. Evaluates data and reports to provide input to risk assessments and reviews continuity controls. Collects all data to support business units on the Business Impact Analysis and related enterprise risk assessments. Provides data and risk analysis and reporting support. Provides support for the resolution of enterprise recovery issues identified during testing and actual events. Supports business units in the review, update, and maintenance of all organizational plans under the business continuity program. Assists business units with development of alternate procedures to ensure minimum service level objectives are met during a disruption. Reviews business continuity training and awareness campaign materials for alignment of the Business Continuity Plan and organizational plans, policies and procedures. Participates and supports all recovery drills and exercises involving business processes, dependent applications and workaround strategies that support their plans. Responsible for accurate documentation that meets regulatory standards. Supports management and technical staff to ensure testing and documentation is complete and meets regulatory standards. Collects data and provides recommendations on the status of institution-wide disaster recovery management programs, including maturity models, methodologies, sourcing strategies, plans, metrics, testing contingency capabilities, reporting, and scorecards for all components of the programs. Supports the third-party disaster recovery testing and reporting. Provides support for the resolution of enterprise recovery issues identified during testing and actual events. Researches data and provides analytical support for business continuity, disaster recovery, and risk assessment reports for management and regulators. Supports testing of various communication methods, such as emergency notification tool and call trees to ensure appropriate communications during unforeseen events. Maintains business continuity automation tools. Understands the Credit Union environment, business operations, products and services, and critical systems. Understands regulatory requirements and standards including: NCUA Part 748, Part 749 and related appendices, FFIEC IT Examination, ISO 22301 and ISO 27001. Assists in the response and recovery efforts, in the event of a crisis. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions Qualifications Bachelor's Degree in Information Technology, Information Systems, Business Management or equivalent work related experience required 1-3 years experience in business continuity planning, Emergency Preparedness, disaster recovery planning, testing or training, emergency management or incident response required 1-3 years experience in information technology, project management, business analysis, risk controls, governance or related discipline experience required ITIL Foundations preferred ABCP or in progress required Certified Organizational Resilience Associate (CORA) or equivalent preferred Knowledge, Skills, and Abilities Strong verbal, written and presentation skills. Required Proficient in MS Office Suite (Word, Excel, PowerPoint) Required Experience with RSA Archer Preferred SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Exciting Opportunity at Orange County's Credit Union Mortgage Lending Closer / Funder (Team production incentive bonuses for meeting goals) CREDIT UNION'S PURPOSE : Simple Banking. For People, Not Profit. CREDIT UNION'S CORE VALUES : Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace! As a leading financial service provider with over 80 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing. Generous benefits including: Anthem HMO/PPO, Delta Dental, and Unum options - from day one Life insurance at no cost to employee. 401(k) - OCCU matches 6% of the employee's contribution (dollar for dollar) Vacation hours - 13 days per year and rolls over year to year, and increases with tenure Sick hours - 7 days per year and paid holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year, and step progression opportunities Annual discretionary bonus Professional, friendly work environment focused on achieving goals, recognizing successes, and excelling at member service. POSITION SUMMARY: Under general supervision, the Closer-Funder is responsible for timely, accurate and efficient home loan closing process. The Closer-Funder draws documents meeting Credit Union, investor and regulatory compliance requirements for all home loan types. The Closer-Funder coordinates with settlement agents, members, notaries, and all applicable parties for a successful closing. The Closer-Funder reviews executed loan documents for signatures, notarization, completeness, consistency and data integrity. The Closer Funder obtains and clears prior to funding conditions, prepares and requests wires, funds and confirms loan has been launched to servicing system accurately. The Closer-Funder maintains loan files. The Closer-Funder maintains funding pipeline by tracking expiration dates, compliance and funding timeframes. The Closer-Funder coordinates activities, and keeps all parties informed. Maintains appropriate electronic tracking. ESSENTIAL DUTIES: Review all information within the Loan Origination System required for accuracy to create loan documents. Prepare and deliver complete and accurate closing documents meeting all applicable guidelines in a secure manner to the appropriate escrow vendors. Check all executed loan documents for correctness and accuracy ensuring all conditions are met and imaged accordingly prior to funding. Responsible for communicating with mortgage loan processors, existing and prospective members and escrow vendors as needed to collect outstanding conditions, making sure they meet all applicable guidelines. Coordinating and confirming with escrow that the loan is ready to fund. Funding loan, wire necessary funds, updating loan origination system and notifying escrow with funding figures within the required time frame. ASSOCIATE EXPECTATIONS: Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences. Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations. Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization. OTHER DUTIES: Performs other work-related duties as assigned. May be a disaster recovery team member or take directives from a disaster team recovery member. QUALIFICATIONS: Experience/ Training/ Education: High school education or equivalent. Three to Five years funding First and Second Lien Position Mortgage Loans, in a fast-paced environment, which would provide a thorough knowledge of modern office practices and procedures. Knowledge/ Skills/ Abilities: Knowledge of state and federal regulations as they relate to residential mortgage/home loan applications, credit union rules, regulations, and policies. Effective communication skills both verbally and in writing and excellent telephone manner. Must have personal computer skills and be proficient with Microsoft programs at an intermediate skill level. The targeted hourly rate range is $25.00 to $28.00. Final offer will be determined based on experience, education, training/certifications and specialized skills. We perform thorough background checks, credit checks and pre-employment drug screening. EOE