This position is responsible for accurately assigning ICD-9-CM/ICD-10-CM diagnosis and procedure codes and CPT-4 procedure codes to inpatient and outpatient medical records using the 3M encoding software. The role includes assigning HCFA-DRG and APR-DRG groupers for inpatient records and abstracting clinical, financial, trauma, and quality management data into the organization's health information system. Additionally, this position monitors accounts receivable, abstract and claims rejections, and other related billing reports. Inpatient hospital coding constitutes 70% or more of the total coding workload.
Experience Requirements
Minimum of one (1) year of experience using ICD-10-CM/PCS and CPT-4 coding classification systems
Working knowledge of encoder software, MS-DRG and APR-DRG groupers, and AHA Coding Guidelines
Demonstrated proficiency in data entry and the ability to perform mathematical calculations accurately
Education, Licensure, and Certification
High school diploma or GED accredited by the U.S. Department of Education required
Successful completion of a formal training program in ICD-10-CM/PCS and CPT coding, anatomy and physiology, and medical terminology required
Certified Coding Specialist (CCS) credential required
Position Details
This is a part time (20 hours per week) hybrid position, combining remote work with regular on-site responsibilities and presence required based on departmental needs and organizational priorities.
About Valley Children's Healthcare
Valley Children's Healthcare is an award-winning pediatric healthcare system located in Madera, California, in the heart of the affordable Central Valley. The organization operates one of the nation's largest pediatric healthcare networks, including a 358-bed children's hospital and multiple outpatient clinics. Valley Children's offers access to three national parks and is within driving distance of California's world-renowned coastline, providing an exceptional balance of professional opportunity and quality of life.
$66k-84k yearly est. 4d ago
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Customer Service Representative
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Start Date: Monday, February 23, 2026
MGB Health Plan is expanding and hiring multiple Customer Service Reps for February 2026
Benefits start Day 1
Job Summary
The Opportunity
The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.
The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.
The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an
exceptional experience focused on quality and accuracy.
The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered ±60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.
Qualifications
The CSP is Responsible For
* Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
* The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
* Identify customer issues/concerns rapidly and precisely
* Research required information using available resources and triage when necessary
* Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
* Identify and escalate priority issues in order to create efficiencies
* Initiates follow up customer calls where necessary
* Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Refer customer grievances and appeals to designated departments for further investigation
* Responsible for navigating multiple systems in order to resolve customer issues
* Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement.
* - Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.
Qualifications and Skills for Success
* High School Diploma or Equivalent required
* Associate's Degree in related field or Healthcare Management preferred
* Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
* Ability to multi task and prioritize
* Call Center experience a plus
* Maintain Customer Service Behavior Competencies
* Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
* Relationship Building/Caring
* Service Excellence/Accountability/Critical Thinking
Additional Job Details (if applicable)
Working Model Required
Monday - Friday EST hours:
* First one full Month Training Schedule: M-F 8:30 AM - 5:00 PM EST
* Post Training Schedule: 9:00 AM - 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM - 8:00 PM (Thurs) (EST) or 9:30 AM - 6:00 PM (Monday-Friday) EST
This is a remote position; a quiet, secure, stable, and compliant work station is required from within the US, with MGB provided equipment and Video required during the work week
Start Date required: Monday, February 23, 2026
Remote Type
Remote
Work Location
399 Revolution Drive
Pay Range
$19.42 - $27.74/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$19.4-27.7 hourly Auto-Apply 21d ago
Learning and Development Specialist, Revenue Cycle Operations
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Learning and Development Specialist is a vital contributor to the MGB Revenue Cycle Operations (RCO) Quality, Learning & Development team, focused on enhancing employee performance through innovative and engaging training programs. This role involves conducting training needs assessments, designing and delivering a variety of learning materials, and collaborating with subject matter experts to ensure content accuracy and relevance. The specialist facilitates interactive sessions across multiple formats and provides individualized coaching to support knowledge retention and skill application. Ideal candidates bring strong communication skills, experience in curriculum design and coaching, and a passion for fostering a culture of experiential learning and continuous improvement. Proficiency with tools like SharePoint, Teams, Zoom, and LMS platforms is essential for success in this dynamic, fast-paced environment.
Position Summary:
The Learning and Development Specialist is a key member of the MGB Revenue Cycle Operations (RCO) Quality, Learning & Development team, responsible for designing, developing, delivering, and evaluating training programs that enhance employee performance and support organizational goals. This role is central to fostering a culture of respect for experiential learning, where continuous improvement and professional growth are championed through innovative and engaging learning experiences.
Key Responsibilities:
* Conduct comprehensive training needs assessments to identify skill gaps and align learning solutions with departmental and organizational objectives.
* Design and develop a variety of training materials, including instructor-led courses, e-learning modules, job aids, and performance support tools.
* Collaborate with subject matter experts (SMEs) to ensure training content is accurate, relevant, and aligned with industry best practices.
* Facilitate training sessions using diverse delivery methods such as classroom instruction, virtual learning, workshops, and on-the-job coaching.
* Promote active learning through interactive activities, discussions, and real-world application exercises.
* Provide individualized coaching and feedback to learners, supporting knowledge retention and skill application.
* Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
Qualifications
* Bachelor's degree in a related field.
* Healthcare and revenue cycle experience required
* 1-3 years of experience analyzing data to identify trends preferred
* 3-5 years of experience in designing curriculum for operational workflows, systems and soft skills required
* 1-3 years of coaching/one on one training required
* 1-3 years of experience in delivering training in a classroom environment preferred
* Experience with SharePoint, Microsoft Teams, Zoom, Visio and Webex required
* Experience providing feedback required
* Demonstrated ability to develop and deliver effective training programs tailored to diverse learning styles and professional levels.
* Strong communication, facilitation, and interpersonal skills.
* Ability to work independently and collaboratively in a fast-paced, dynamic environment.
* Proficiency in instructional design tools and learning management systems (LMS) is a plus.
Preferred Attributes
* Passion for adult learning and a commitment to fostering a respectful, inclusive, and growth-oriented learning culture.
* Experience working within a healthcare system or revenue cycle operations.
* Familiarity with performance improvement methodologies and change management principles.
Additional Job Details (if applicable)
* M-F 8 am-4:30 pm EST hours
* Quiet, secure, stable, compliant work station required
* Remote position, onsite attendance at least once per quarter in Somerville, MA.
Remote Type
Remote
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$62,400.00 - $90,750.40/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$62.4k-90.8k yearly Auto-Apply 32d ago
Home Base Veteran Outreach Coordinator
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.
The Home Base Veteran Outreach Coordinator is a point of contact for veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat-related stress. When not assigned to the Intensive Clinical Program, the Veteran Outreach Coordinator role changes to educate and provide outreach to New England-based veterans and their families about Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI), and encourages the community to take advantage of services available through the Home Base Program. The Coordinator is an employee of MGH and works alongside a team of world class medical professionals to help educate veterans, their families, social workers, employers, community service providers, veterans' groups, and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Veteran Outreach Coordinator guides veterans through the treatment evaluation process in the Home Base Clinic and works closely with the clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs. The Coordinator provides active patient outreach, including phone, email, in-person meetings and text messaging.
Job Summary
Summary
Responsible for community outreach, engagement, and support to enhance access to behavioral health programs. The Outreach Coordinator collaborates with community partners, healthcare professionals, and social service agencies to promote mental health awareness and address the behavioral health needs of individuals.
Does this position require Patient Care? Yes
Essential Functions
* Conduct proactive outreach within the community to identify individuals in need of behavioral health services.
* Establish relationships with community organizations, schools, primary care providers, and other relevant stakeholders to enhance outreach efforts.
* Conduct initial assessments to identify the behavioral health needs of individuals.
* Provide information and referrals to appropriate behavioral health services and resources.
* Respond to crisis situations and provide immediate support and intervention.
* Collaborate with crisis intervention teams, law enforcement, and emergency services as needed.
* Advocate for individuals with behavioral health needs to ensure they receive timely and appropriate care.
* Conduct community education and awareness programs on mental health topics.
Qualifications
Education
Bachelor's Degree preferred
Experience
* minimum of 1-3years of military experience with at least one deployment preferred but not required
* must have honorable discharge (proof of DD 214 required).
Knowledge, Skills and Abilities
* Strong knowledge of behavioral health services, resources, and crisis intervention techniques.
* Excellent communication, interpersonal, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Sensitivity to the understanding of the social determinants of health.
* Proficiency in using electronic health records and documentation systems.
* Valid driver's license and reliable transportation for community outreach.
Additional Job Details (if applicable)
Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
One Constitution Wharf
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Rotating (United States of America)
Pay Range
$20.43 - $29.21/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$20.4-29.2 hourly Auto-Apply 28d ago
Provider Network Quality Coordinator
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience - a commitment that starts with our employees. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.
Responsible for supporting the provider data quality improvement and compliance initiatives by providing operational assistance. This role involves coordinating quality activities, maintaining accurate records, preparing reports, and facilitating communication across departments, ensuring the organization meets regulatory standards and continuously improves provider data quality.
Essential Functions
* Collects, organizes, and maintains data related to provider data measures, audits, and performance metrics. Assists in data analysis and interpretation, providing administrative support for quality improvement projects.
* Monitors compliance with regulatory standards and reports any discrepancies or areas of concern to the Provider Network Growth team.
* Contact healthcare providers and facilities listed in the provider directory via phone outreach.
* Validate key provider information, including: practice name and address, phone number, office hours, whether the provider is accepting new patients, languages spoken, and network participation
* Document and report findings using internal data collection tools or templates.
* Identify and flag discrepancies or potential directory errors.
* Follow standardized scripts and procedures to ensure consistency and regulatory compliance.
* Work with internal teams (e.g., provider relations, compliance) to report trends or escalate issues.
* Maintain a high level of professionalism and neutrality during all interactions.
* Meet established call quotas and documentation deadlines.
Qualifications
Education
* High School Diploma or Equivalent required
* Associate's Degree or Bachelor's Degree preferred
Experience
* At least 1-2 years of experience in an administrative or support role, preferably within a healthcare setting required
* At least 1-2 years of experience in quality control, assurance, accreditation or other related role preferred
Knowledge, Skills, and Abilities
* Familiarity with healthcare quality measures, regulatory requirements, and accreditation standards is a plus.
* Strong organizational, communication, and interpersonal skills.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data management software.
* Ability to handle multiple tasks simultaneously and work effectively in a fast-paced environment.
Additional Job Details (if applicable)
Working Conditions
* While a mostly remote role, you would attend team meetings every quarter at the office in Assembly Row, Somerville
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$21.78 - $31.08/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$21.8-31.1 hourly Auto-Apply 3d ago
Design Specialist, Ariadne Labs
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Ariadne Labs is a joint center for health systems innovation at Brigham and Women's Hospital and the Harvard T.H. Chan School of Public Health. Our goal is to save lives and reduce suffering by developing and implementing solutions for better care at critical moments in people's lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions. Ariadne Labs currently has research and implementation projects in the areas of childbirth, surgery, palliative care, home hospital, and primary health care.
Ariadne Labs' platform teams support projects by providing expertise in the fields of informatics, statistics, implementation science, monitoring and evaluation, quality improvement, strategic communications, human centered design and program management.
The Ariadne Labs' Innovation Platform accelerates programs' ability to successfully design, test, and spread solutions. Our design work begins with precisely identifying the problem and patient outcomes to change, background research, generating solution options and prototyping, collecting rapid-cycle feedback, and then iterating on solution design and implementation elements.
The Design Specialist will be part of the Innovation Platform at Ariadne Labs to provide support in designing effective improvement solutions in accordance with project goals, to meet the needs of end users. The Innovation Platform includes an Director, Platform Coordinator, and Innovation/Design consultants.
The Design Specialist is a hybrid role requiring at least two days a week in our offices at Assembly Row in Somerville, Massachusetts and will report to the Director of Innovation and work closely with staff and faculty across the Lab.
The Design Specialist's anticipated portfolio will include collaboration with Ariadne Labs' Home Hospital Program-a team leading work focused on advancing hospital-level care to patients at home, particularly in rural and underserved areas. Key current initiatives include the DEMOCRATIZE (Driving Equitable Medical Care in Rural America Through Innovative VehiclZE) project, which is developing and implementing mobile hubs-specialty vans that deliver acute and oncology care directly into rural communities. The Specialist will work alongside this diverse team of clinicians, engineers, implementation specialists, and researchers to help design and deliver the next generation of accessible, patient-centered healthcare.
Qualifications
Principal Duties And Responsibilities
* Integrate principles of innovation, design thinking, human factors engineering, product development, and systems design into project work.
* Contribute to small, innovative projects as well as for large-scale projects seeking to develop scalable solutions to complex health system problems.
* Lead the design, facilitation, and synthesis of workshops for brainstorming, workflow and journey mapping, user profiling, etc.
* Co-lead with project teams community outreach and engagement efforts
* Support internal teams and external collaborators to connect to end-users' pains and gains as well as facilitators and barriers to systems changes.
* Drive teams to simplify concepts and ideas, drive clarity, develop insights and always keep the goal and end-users in mind
* Produce early versions and revisions of tools to be used in rapid cycle testing with end users
* Guide teams in executing frontline interviews and/or prototype testing
* Provide creative services to help visualize ideas to drive clarity and understanding in early stages of ideas
* Develop and produce final versions of tools to be used in formal testing (tools may be paper based, web based, or integrated into existing systems in the healthcare setting)
* Add to the catalog of innovation, design, and product management approaches, activities and methodologies that will lead future direction of Ariadne Labs work.
* Serve as an innovation and design content expert for the Lab by conducting lab-wide learning sessions and lectures
* Other duties as assigned
Qualifications
* BA required
* Masters preferred in related field (MBA, MPH, other)
* 5+ years experience working in the field of innovation, design, systems engineering public health, or a related area required
* 3+ years experience working in the field of healthcare and/or public health required
* Current certification in human centered design, innovation, human factors, or a related field preferred
* Experience in a supervisory or leadership role 3-5 years required
Preferred Experience:
* Experience working in a multi-functional, matrixed public health or non-profit environment strongly preferred
* Experience collaborating with engineers
* Experience working with low-and-middle income countries
Expected In Person Time:
This position is based out of our Assembly Row, Somerville, MA office and follows a hybrid work model. Team members are expected to work onsite in the Somerville office at least two days per week, with the flexibility to work remotely for the remainder of the week.
Preferred Skills
* Ability to integrate and adapt approach to design and innovation into that of Ariadne Labs' own approach to design and research
* Bring an equity, inclusion, and accessibility lens to their approach
* Bring energy to their work and attitude of collaboration and co-creation
* Leverage Miro (or similar) to support virtual design process
* Strong communication skills, including technical writing, public speaking, small and large group facilitation and training
* Ability to gather, synthesize and translate stakeholders' needs and provide recommendations
* Strong planning, problem solving and analytical skills
* Ability to maneuver through complex political situations to achieve desired outcomes
* Skilled in industry-standard design software like Adobe Creative Suite and Figma
Knowledge, Skills and Abilities
* Strong project management skills, including planning, budgeting, and resource allocation.
* Excellent interpersonal and communication skills for collaborating with multiple teams and stakeholders.
* Ability to facilitate ideation sessions and promote creative thinking to solve complex challenges.
* Proficiency in research and data analysis to inform project direction and evaluate outcomes.
* Adaptability and problem-solving skills to adjust project plans and address unexpected challenges.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$73,798.40 - $107,400.80/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$73.8k-107.4k yearly Auto-Apply 40d ago
Bioinformatician II
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The candidate will work within the Talkowski Laboratory in the Center for Genomic Medicine at Massachusetts General Hospital (MGH) and the Stanley Center for Psychiatric Research at the Broad Institute of MIT and Harvard. As a highly motivated, enthusiastic contributor, will work with our research group to detect, annotate, and characterize genetic variants in large cohorts of patients with autism and other neuropsychiatric conditions. The Talkowski Lab is a large, diverse, and interdisciplinary group of scientists dedicated to the characterization of genomic variation contributing to human disease. The group is leading and contributing to multiple international consortia that collect, process, aggregate, and analyze genomic sequencing data on a large scale.
Will process incoming sequencing datasets through established pipelines and will contribute to the development of new analysis workflows. Effectively communicate with other subteams to ensure that new analysis workflows are distributed across teams.
Perform high-quality, genome-scale computational analyses under the supervision of the group leader in a timely manner. Quickly learn new analytical approaches and be capable of applying and developing novel computational methods for solving complex problems. Must apply extensive practical programming experience, as well as experience with cloud computation and workflow management systems. Must also contribute experience with implementing large-scale computational analyses, algorithm development, or statistical analysis. Knowledge of existing analysis tools, methods, and databases in the field of genomics is a significant plus.
This position is hybrid, with the option of flexible remote working hours.
Essential Functions:
* Serve as member of the team analyzing the sequencing data for the Autism Sequencing Consortium. Assist with the development of analysis aiming at (1) calling and annotating variants in short read sequencing data and (2) developing association frameworks to link detected variants to phenotypes.
* Perform complex data acquisition, storage, cleaning, and pre-processing
* Performs advanced quantitative statistical analysis methods
* Dissemination of results via presentation and publications.
* Process incoming blended genome exome (BGE) datasets (i.e., a cost-effective method that combines low-pass whole genome sequencing with deep exome sequencing from a single DNA sample) from various neuropsychiatric cohorts and calling copy-number variants in these samples.
* Perform QC of results and generate reports to share with collaborators.
* Interact with other subteams, most notably the methods development team, to develop, improve, standardize, optimize, and distribute new and existing methods for genomics analyses to bridge the progress made by different subteams.
* Provide collaborative bioinformatics analysis in support of other research projects.
* Track and communicate progress to internal and external stakeholders at meetings and over Slack.
* Perform other responsibilities as needed.
* Independently design and execute bioinformatics analyses and research projects on
* small-mid scale projects.
* Develop and optimize data analysis pipelines and workflows.
* Collaborate with scientists and researchers to define analysis goals and interpret results.
* Analyze data quality and integrity of data output from existing algorithms as part of the complex, multi-step specimen tracking and reporting process, across multiple systems and web-based interfaces.
* Develop new and innovative tools to enhance quality assurance review and to improve assay and system performance.
* Design and apply novel computational methods/bioinformatics algorithm, machine learning models for building data models and tools using various software and statistical tools to aid in the analysis and interpretation of genetic data, clinical data, images (NGS Algorithm development, Machine Learning).
* Analyze large molecular datasets of tumor sequencing data to help critically review and analyze the results of specimen testing, working closely with faculty and staff to troubleshoot problems, recommend technology-based solutions, or determine computational strategies.
Qualifications
Education
Master's Degree Computational Biology preferred or Bachelor's Degree Computational Biology required
Experience
Computational Sciences Experience 3-5 years required
Knowledge, Skills and Abilities
* Advanced skillset in computational biology, bioinformatics, statistics, or genomics.
* Advanced knowledge of statistical association analyses and approaches in genomics studies
* Experience in cloud-based computing preferred
* Ability to adapt to shifting priorities in response to changing deadlines and the needs of the lab
* Experience with cloud computing and workflow management systems. Experience with Terra, WDL, and Google Cloud is a plus.
* Proficient in Python, R, and Unix/Linux, and/or other scripting languages.
* Proven ability to learn new computational tools and packages.
* Good foundations in statistics.
* Ability to work independently and in a team setting in an organized fashion.
* Good interpersonal and oral/written communication skills in English.
* Strong ability and experience in interpreting computational results and translating these results into biologically relevant conclusions and hypotheses.
* Experience in genomics and handling large-scale datasets is a plus.
* Project management skills and/or experience is also a plus.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
185 Cambridge Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$92,102.40 - $134,056.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$92.1k-134.1k yearly Auto-Apply 15d ago
Clinical Research Associate/Coordinator I
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Translational Clinical Research Associate/Clinical Research Coordinator works under general supervision to consent and enroll eligible patients to clinical translational research protocols and manage all aspects of data collection and requests. In particular, the CRA/CRC I will work on specimen collection studies. The Translational CRC/CRA will work closely with multiple providers to support their translational research projects. The CRA/CRC I will be trained on the institutional and federal regulations governing clinical research. The position involves a combination of data abstraction and entry, regulatory management, and patient coordination. The position involves direct patient contact. This is an on-site/hybrid position. Duties will be performed primarily on-site in ambulatory/clinical office setting. Components of the data/regulatory role may allow for remote work.
Job Summary
PRINCIPAL DUTIES AND RESPONSIBILITIES:
All duties will be performed under general supervision by the Clinical Research Manager.
The following clinical duties will be performed:
* Interfacing in a professional manner with a diverse team of physicians, clinical research assistants, research nurses, pathologists and patients
* Coordinating the collection and processing of tissue samples and blood samples from patients
* Consent patients to translational research studies (minimal risk specimen collection studies)
* Explain study protocol to patients and obtain informed consent
* Screen and follow patients relevant to specific projects/studies
* Assist clinical team in screening potential patients for study participation
* Schedule all protocol required tests and procedures
* Consent patients to specimen collection protocols
* Coordinate patient appointments with physicians, nurses, and all test areas
* Coordinate and schedule clinical safety laboratory specimen draws and ensure timely results are available to providers
* Prepare pre-visit communication for providers to ensure required assessments are completed and documented
* Maintain point of contact communication with enrolled patients and assist with front line questions regarding study participation
* Develop protocol specific flow charts, intake sheets, and other tools to ensure protocol compliance and proper data acquisition
* Coordinate, obtain, process, and ship protocol required blood and tissue samples
* Ensure collection and processing (e.g. spin/separate/freeze) of all required correlative research blood samples with the coordination of the MGH Sample Processing Lab (SPL)
The following data management responsibilities will be performed:
* Collecting detailed clinical and treatment information on patients who are undergoing genetic testing, receiving treatments for cancer, or are enrolled in a research study
* Maintaining an updated and organized database of patients
* Verify adequate documentation of consent, required screening tests and procedures, and eligibility criteria to ensure patients meet all inclusion/exclusion criteria
* Enroll patients as required by the study sponsor and internal enrollment monitor team
* Follow patients for the duration of study participation via electronic medical record review to ensure protocol compliance
* Complete data entry as required for individual study protocols ensuring compliance with institutional and regulatory requirements.
* Maintain research charts and/or electronic files for all enrolled patients
* Ensure adequate source documentation is in place for all data reported
* Resolve data queries issued by the sponsor
* Obtain protocol clarifications from the study sponsor and communicate information to the research team
* Facilitate the request and shipment of samples
* Maintain ongoing communication with clinical team regarding study patients and progress for multiple studies
* Assist in abstracts, presentations, and manuscripts
The following regulatory duties may be performed:
* Assist with new study submission
* Assist with updates and/or changes to current studies
* Maintain and organize study specific regulatory binders
* Prepare and submit protocol amendments, continuing reviews, and safety reports to the IRB
* Revise informed consent documents to include new risk information and/or updated protocol requirements through the course of the study
* Manage adverse event and deviation/violation/exception documentation for all enrolled patients and report to the sponsor and IRB as required
* Maintain source documentation of correspondence with the IRB, investigators, and sponsors throughout the clinical trial process
* Collect, complete, and submit essential regulatory documents to various regulatory entities
* Ensure appropriate documentation of delegation and training for all study staff members
* Maintain screening and enrollment documentation
* Prepare monthly enrollment and data summary for study team
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
* Ability to be self-motivated to work independently and as a team member
* Analytical skills and ability to resolve problems
* Careful attention to detail
* Excellent organizational skills
* Ability to follow directions
* Excellent verbal and written communication skills
* Computer literacy
* Working knowledge of clinical research protocols
* Ability to demonstrate respect and professionalism for subjects rights and individual needs
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Experience
Clinical Research or compliance experience 1-2 years preferred
Knowledge, Skills and Abilities
* Ability to work independently and as a team member.
* Analytical skills and ability to resolve problems.
* Ability to interpret acceptability of data results.
* Careful attention to detail.
* Good organizational and communication skills.
* Working knowledge of clinical research protocols.
Additional Job Details (if applicable)
WORKING CONDITIONS:
* Duties will be performed primarily on-site in ambulatory/clinical office setting
* Components of the data/regulatory role may allow for remote work.
Remote Type
Hybrid
Work Location
101 Merrimac Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.76 - $28.44/Hourly
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$19.8-28.4 hourly Auto-Apply 32d ago
Information Security Intern
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
We are looking for an Intern to join our team for a January Start date or ASAP
Job Summary
Summary
Responsible for assisting assigned departments in supporting information systems and technology initiatives. Provided hands-on experience, contributing areas such as data management, system maintenance, and user support. Essential functions will vary depending on the specific internship assignment.
Essential Functions
* Assist in troubleshooting and resolving technical issues.
* May provide user support for software applications and hardware devices.
* Help maintain accurate and up-to-date records of systems.
* Assist with data entry, validation, and reporting tasks.
* Assist in monitoring and maintaining system performance and security.
* Help implement updates and patches to software applications.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Experience in pursuing a degree in Computer Science, Information Technology, Health Informatics, or a related field 0-1 year required
Knowledge, Skills and Abilities
* Basic understanding of information systems and healthcare technology preferred.
* Familiarity with Microsoft Office Suite and database management tools.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
Additional Job Details (if applicable)
* M-F Eastern Business Hours required
* Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs)
* Remote working days require stable, secure, quiet, compliant working station
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.79/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.8 hourly Auto-Apply 60d+ ago
Behavioral Health Specialist
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham Health Plan is hiring for two Behavioral Health Specialists to work as part of an interdisciplinary care team providing expert recommendations for managing behavioral health conditions and providing specialized coordination of care for enrollees with Serious Mental Illness (SMI) and Substance Use Disorders (SUD).
As the behavioral health clinical expert on the Interdisciplinary Care Team, the Behavioral Health Specialist partners with the Interdisciplinary Care Team, facilities, and providers to address behavioral health challenges, evaluate treatment options, and implement targeted strategies and interventions.
Essential Functions
* Collaborate with interdisciplinary care teams (ICT)-including LTSC, GSSC, primary care providers, specialists, and behavioral health treatment facilities-to support program enhancements, process improvements, care coordination, discharge planning, and aftercare.
* Participate actively in ICT meetings, contributing insights on behavioral health concerns, treatment options, care strategies, and engaging in collaborative decision-making regarding enrollees' care.
* Receive and triage behavioral health and substance use referrals, coordinating with the ICT and primary care providers to refer enrollees to appropriate inpatient or outpatient services.
* Develop, update, and implement enrollee-centered care plans in collaboration with enrollees and care teams, promoting self-care, shared decision-making, and addressing identified needs through routine engagement and proactive outreach.
* Conduct outreach, assessments, and home visits via telephonic, electronic, or in-person contact for identified enrollees, including routine evaluations and post-transition care.
* Monitor clinical status to identify early signs of deterioration, intervening proactively with the ICT to prevent unnecessary hospitalizations and escalate behavioral health needs during weekly case conferences.
* Establish consistent communication and reporting schedules with providers and enrollees to review enrollee status, progress toward goals, care needs, utilization plans, and follow-up.
* Ensure compliance with DSNP regulations and quality assurance standards by documenting, monitoring, and evaluating enrollee interventions and care plans accurately within electronic medical record systems.
* Serve as a key resource and liaison within the ICT by addressing enrollee questions, concerns, and care needs, facilitating access to services, and performing additional duties as assigned by the supervisor.
Qualifications
* Master's Degree required
* Licensed Independent Clinical Social Worker (LICSW) required
* Minimum 3 years of direct clinical experience required
* Certified Case Management Certification preferred
* Previous counseling experience 5-7 years preferred
* Experience with community case management preferred
* Experience with Dually Eligible Enrollees (Medicare and Medicaid) preferred
* NCQA experience preferred
Skills for Success
* Competency in working with multiple health care computer platforms,
* EPIC experience preferred
* Experience working with individuals with complex medical, behavioral, and social needs
* Strong communication and interpersonal skills to effectively engage with enrollees and interdisciplinary teams
* Critical thinking and problem-solving skills. Demonstrates autonomy in decision-making
* Strong organizational skills with an ability to manage routine work, triage and reset priorities as needed
* Interpersonal skills and ability to work effectively with providers and their staff to develop rapport, build trust, and promote Population Health initiatives. Excellent oral, written, and telephonic skills and abilities
* Competency in working with multiple health care computer platforms
* Ability to work effectively in a complex fast fast-paced medical environment and multiple practice locations
* Ability to work independently while contributing to a collaborative team environment
* Knowledge of healthcare and community BH services to assist enrollees effectively
* Must be comfortable with change, have the ability to adapt and pivot as part of continuous process improvement activities
Additional Job Details (if applicable)
Working Model Required
* This is a full-time position with a schedule of Monday through Friday, 8:30 AM-5:00 PM EDT with the ability to flex hours to meet members' needs
* This is a hybrid schedule, which includes practice-based work, remote work, and in-person home and community visits (these days will vary weekly and these visits may increase as the program launches)
* Must be local, ideally in Eastern, MA with the ability to travel to the community.
* This role offers autonomy to build own schedule to accommodate members' needs.
* Remote working days require stable, quiet, secure, compliant working station and access to Teams Video via MGB equipment
Our goal will be to geographically align employees, which depends on residence, and can vary based on business needs, member enrollment, and team staffing.
Employees must accommodate the hybrid work model, including practice-based work, remote work, and in-person home and community visits with members.
The member population will reside primarily in Essex, Middlesex, Suffolk, Norfolk, Plymouth, Bristol, Dukes, and Nantucket counties. The responsibilities and caseload may be adjusted based on enrollment trends.
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$78,000.00 - $113,453.60/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$78k-113.5k yearly Auto-Apply 60d+ ago
Data Analyst II
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Responsible for extracting knowledge and insights from data in order to investigate business/operational problems through a range of data preparation, modeling, analysis, and/or visualization techniques
Essential Functions
* Collects, analyzes, and reports data to support decisions on day-to-day operations, strategic planning, and/or specific business performance issues.
* Collates, models, interprets, and analyzes data.
* Explains variances and trends in data.
* Identifies and documents enhancements to modeling techniques.
* Completes thorough quality assurance procedures, ensuring accuracy, reliability, trustworthiness, and validity of work.
* Performs data validation of source-to-target data for data visuals and dashboards.
Qualifications
Education
Bachelor's Degree Analysis required or Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Experience
Experience working with data, preferably healthcare data 2-3 years required
Knowledge, Skills and Abilities
* Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required.
* Working knowledge of relational databases, SQL, data visualization, and Business Intelligence tools such as Tableau.
* Knowledge and application of statistical analyses, including variance analysis and statistical significance, are preferred.
* Project management skills and/or experience are a plus.
* Proficiency with Microsoft Office Suite, including Word, Excel and PowerPoint.
Additional Job Details (if applicable)
* M-F Eastern Business Hours required
* Hybrid Onsite Flexible working model required weekly includes onsite in office (1-2 days per week weekly, must be flexible for business needs)
* Remote working days require stable, secure, quiet, compliant working station
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$62,400.00 - $90,750.40/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$62.4k-90.8k yearly Auto-Apply 7d ago
Director of Revenue Cycle - Full-Time
North Shore Healthcare Support Center 4.2
Remote or Milwaukee, WI job
#LI-AS1d Now Hiring!!! Director of Revenue Cycle Salary: (based on experience) does offer some work from Home Opportunities along with Field work! Apply Today! Trust, engagement, competence, respect and passion - these are the values under which North Shore Healthcare operates every day. Our dedicated team of professionals strive to deliver quality care to our residents and their families. We are one of the leading employers and providers of post-acute care in the Midwest and we are seeking exceptional individuals to join our team. If you value being a leader, working in a progressive environment and having opportunities to grow in your career, North Shore Healthcare is the Right Choice for you.
Summary of position
Responsible for the management of the Revenue Cycle activities for assigned region providing support to Business Office Managers and Business Office Assistants in the North Shore family of centers to improve the revenue cycle processes, outcomes, collection rates and customer service.
Requirements of the position
Required Education and Experience
* Bachelor's degree (or equivalent combination or education/related experience)
* Post-Acute Care Revenue Cycle experience
* Advanced computer proficiency with Microsoft products
* In depth knowledge of health plan requirements
* Strong analytical skills
* Demonstrated leadership competency
* Ability to travel extensively to multiple centers in a large geographic area
* Polished communication and presentation skills
Preferred Education and Experience
* Experience in a fast-paced environment
* Post-acute care or health care experience
Benefits:
We offer a comprehensive benefit packages which includes:
* Health insurance for full-time employees starting the first of the month following 30 days of employment
* Dental and vision insurance for full and part-time staff
* 401(K) Program for full and part-time staff
* 6 paid holidays plus one floating holiday for full-time staff
* Company paid life insurance for full-time staff
* Voluntary life and disability insurance for full-time staff
* Paid Time Off
Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.
$93k-119k yearly est. 3d ago
Clinical Ambulatory Pharmacist - Hybrid
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Job Summary
The MGBMG Pharmacy Department aims to expand clinical pharmacy services across the Mass General Brigham Medical Group (MGBMG) locations in a way that enhances the patient experience, health outcomes, and quality. One of the key goals is ensuring that our patients with chronic diseases are supported in achieving clinical outcomes known to reduce morbidity and mortality from these conditions. Pharmacists can play a key role in this goal by offering higher touch services (medication prescribing, monitoring, education) to patients that are struggling with chronic disease management. Working with primary care providers, population health coordinators, high-risk nursing programs, and community health workers, the pharmacist has the potential to positively impact patients through virtual, in-person appointments, and telemedicine.
In collaboration with the MGBMG team, the Ambulatory Clinical Pharmacist will monitor the medication use process in accordance with the laws and regulations governing credentialed pharmacists and the practice of pharmacy by the appropriate state and federal agencies. They will work relatively independently, and within the limits of established pharmacy/ambulatory care practice site policies and procedures, as a member of the patient care team. The Ambulatory Clinical Pharmacist will report to the Clinical Pharmacy Manager at MGBMG and be responsible for working at the top of their licensure in collaborative drug therapy management (CDTM) work, as well as in-service presentations, clinical consult work, collaboration with our pharmacy team, and development of work to assist in the expansion of our department.
Qualifications
Required Experience
* Graduate of ACPE accredited college of pharmacy
* Doctor of Pharmacy (Pharm.D.) required
* Licensed or eligible for licensure to practice pharmacy in New Hampshire is required, but currently is able to be reciprocated from a MA pharmacist license
* Completion of American Society of Health System Pharmacy (ASHP) accredited PGY1 residency, PGY-1 required and PGY-2 preferred
Preferred Experience We Hope You Have
* Knowledge of USP , , and
* Understanding of basic functionality of automated dispensing cabinets and ability to troubleshoot
* Familiarity with Epic Willow and OpTime
* Familiarity with LEAN methodologies
* Experience working as an ambulatory care pharmacist (1-2+ years)
Additional Job Details (if applicable)
We are currently hiring a full-time, 40-hour Clinical Ambulatory Pharmacist to work remotely, Monday-Friday between 8:00 am and 5:00 pm! This position is could require trips to Mass General Brigham Medical Group sites in the future. Our Clinical Ambulatory Pharmacists play a vital role in providing high-quality care to patients.
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$89,398.40 - $130,000.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$89.4k-130k yearly Auto-Apply 28d ago
Home Base Patient Services Coordinator II (PSC II)
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.
The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager.
Job Summary
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
* Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
* Make patient appointments and maintain appointment records.
* Greet and assist patients.
* Answer telephones, assist callers with routine inquiries, and schedule appointments.
* File materials in patient folders and print appointment schedules.
* Process patient billing forms and scan documents to patient medical record/LMR.
* Call for patient medical records and laboratory test results.
* Open and distribute unit mail or faxes.
* Type forms, records, schedules, memos, etc., as directed.
* Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
* Acts as "Super User" for scheduling, registration and billing systems.
* Provides assistance and training to others in these areas.
* May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred
Experience
office experience 2-3 years required
Knowledge, Skills and Abilities
* Proficiency with all Office Suite,
* Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
* Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
* Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
* Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
* Managing one's own time and the time of others.
* Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Additional Job Details (if applicable)
Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
One Constitution Wharf
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.45/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$17.4-24.5 hourly Auto-Apply 30d ago
Information Security Analyst II
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
The Information Security Analyst II independently operates existing processes to operate security controls within their domain. They will identify improvements in these processes, and may be tasked with executing those improvements.
The Information Security Analyst II works across multiple teams within MGB Digital, and participates in broader projects to drive improvements in the MGB information security posture. They leverage critical thinking and problem-solving skills in their day to day work, and may mentor more junior team members.
The Information Security Analyst II will support the cybersecurity program management team with operations, including process improvement, resource management, and performance tracking. The role will focus on building ongoing collaboration and standardization across Digital Information Security (DIS) to help assure that the program matures and improves from year to year. Focused areas of support will include overall program goals tracking against Digital's goals, strategic planning and performance measurement.
Essential Functions
* Independently operates existing processes and proactively identifies and optimizes improvement in existing processes. May individually drive improvements in these processes.
* May mentor junior team members, sharing knowledge and best practices.
* Works across multiple teams to drive security improvements for MGB.
* Participates in project-level efforts to improve cybersecurity capabilities.
* Works independently to stay abreast of changes in domain, suggesting relevant improvements to MGB cybersecurity posture.
Qualifications
Education Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Relevant experience 2-3 years required Knowledge, Skills and Abilities - Strong understanding of cybersecurity concepts within their domain. - High proficiency with the tools and solutions supported by the team. - Solid understanding of technology and design principles. - Strong problem-solving skills and analytical thinking to identify solutions to complex problems, and to optimize existing solutions. - An ability to work on several tasks simultaneously and pay attention to sources of information from inside and outside one's network within an organization. - Excellent prioritization capabilities, with an aptitude for breaking down work into manageable parts, effectively assessing the priority and time required to complete each part. - Excellent communication and teamwork skills to share knowledge, present ideas, and lead discussions.
Additional Job Details (if applicable)
* M-F Eastern Business Hours required
* Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs)
* 1-2 onsite days per week
* Remote working days require stable, secure, quiet, compliant working station
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$73,798.40 - $107,400.80/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$73.8k-107.4k yearly Auto-Apply 3d ago
Nurse Manager, Home Hospital- North Region
Brigham and Women's Hospital 4.6
Remote or Salem, OR job
Site: Mass General Brigham Home Care, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
About the Role
Mass General Brigham's Home Hospital program is transforming how acute-level care is delivered by bringing hospital-quality services directly into the home. We are seeking a forward-thinking Nurse Manager to support the North Region teams aligned with Mass General Hospital and Salem Hospital.
This role is ideal for a leader who excels in program implementation, operational management, and guiding teams through an evolving model of care delivery. You will help drive the next phase of our Home Hospital expansion while supporting staff performance, quality, compliance, and overall operational stability.
Work Location & Schedule
This is a hybrid role with primary on-site presence in Salem and Chelsea. On-site presence is required during the first six months. Work from home day per week may be available, depending on operational needs.
Job Summary
The Nurse Manager is a central operational leadership role, working closely with nursing, paramedics and an interdisciplinary team. Additionally, this role will have direct interface with clinical leadership, regional partners and external stakeholders.
Responsibilities include:
* Fostering an environment of nursing clinical excellence and innovation.
* Represents Home Hospital nursing in various forums across the MGB enterprise.
* Conducts performance evaluations and supporting ongoing staff development.
* Ensures practice compliance through quality audits, monitoring and education.
* Leads nursing meetings and maintains strong communication across the team.
* Collaborates, designs, implements and evaluates, new pathways, workflows, and change-management initiatives as the program grows.
* Reviews, develops and validates schedules across the unit to ensure balanced staffing and coverage.
* Monitors budgets, position control and contributes to workforce planning.
* Collaborates effectively with nursing supervisors and internal stakeholders to optimize daily operations and thruput.
* Engages in union-related processes, including contract interpretation and labor-management conversations.
Qualifications
Education
* Bachelor's Degree in Nursing required; Master's Degree in Nursing preferred.
Licensure
* Active MA RN license required.
* BLS and ACLS preferred.
Experience
* 2-3 years of nursing experience required.
* 1-2 years of progressive nursing leadership experience strongly preferred.
* Experience with program implementation, change management, and/or decentralized care models (e.g., Home Hospital) strongly preferred.
* Union experience highly preferred.
Additional Job Details (if applicable)
* Strong communication and organizational skills.
* Ability to navigate complex, evolving environments with a change-management mindset.
* Excellent critical thinking and problem-solving ability.
* Demonstrated commitment to high-quality, patient-centered care.
* Interest in innovation and program design
Remote Type
Hybrid
Work Location
331 Highland Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$108,992.00 - $158,600.00/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$109k-158.6k yearly Auto-Apply 40d ago
Pharmacy Technician (Hybrid)
Brigham and Women's Hospital 4.6
Remote or Burlington, NC job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medication needs of Mass General Brigham patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary
service. Assist patients with benefit coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications at the appropriate time.
Principal Duties and Responsibilities:
Work with physicians, nurses and pharmacists to ensure that each patient receives the medications he/she needs at the appropriate time:
* Review medication regime with patient to determine which medications need to be dispensed
* Process medication orders confirming that they are billed to all third parties correctly
* Monitor patient concerns, charts and profiles to meet their medication therapy needs
Support MGBSP Patient Needs:
* Answer patient questions about the service, insurance issues, financial assistance needs, etc.
* Ensure all questions are answered timely and accurately
* Ensure clinical questions are appropriately escalated to a pharmacist
* Ensure employee back-up coverage is trained and knowledgeable
* Report any Patient Safety Events according to MGB SP guidelines
Commit to Building Relationships:
* Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide
* Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
* Improve processes to facilitate communication and service between patient, and clinic, infusion center and discharge pharmacy teams to ensure accurate and timely delivery of medications
* Participates in MGB SP Clinical Subcommittees
Act as the insurance specialist:
* Understand Medicare/Medicaid regulations and billing guidelines as they pertain patient pharmacy benefits
* Understand billing primary, secondary and tertiary insurance claims
* Resolve any billing issues and obtain Prior Authorizations for medications.
* Obtain benefit information and verify patient insurance eligibility and level of coverage
* Cross train within PCC roles as directed to support emergent and ongoing business needs.
Qualifications
* Pharmacy technician experience, or equivalent combination of education and related experience working directly with patients in a healthcare setting. Experience with prior authorizations and their renewal, and medication and financial assistance renewals are a plus.
* Computer skills (Microsoft Office, Excel, Word, Access). Experience with Pharmacy, EPIC or similar medical record software a plus.
License/Certification/Registration:
* Registered with State Board of Pharmacy or willingness to become registered upon hire.
* CPhT-Certified Pharmacy Technician License in the State of Massachusetts.
Minimum Experience:
* High School diploma/GED
Preferred Experience:
* Four-year degree in healthcare-related field or four-year degree and experience in a healthcare setting.
* Experience working with patients receiving Specialty Medications.
* Proficiency on other languages a plus
Additional Requirements:
* Responsible for confidential data: Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues, and share information only with those who need to know
* Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills and proficient with medical terminology
* Provide On-call support on a scheduled rotation
* Respect the confidentiality of all information, including information regarding patients, staff members or
* Health System business issues and share information only with those who need to know.
Due to differences in scope of care, practice, or service across settings, the specific experience required for this position may vary
Additional Job Details (if applicable)
* M-F Full Time 830am-5pm ET (no weekends, MGB holidays are paid, on-call 24/7 rotation)
* 100% onsite for the first 90 days, average 1-2 days per week after 90 days. A hybrid model after training will be issued: business needs will dictate this; must be flexible for monthly or weekly onsite attendance.
Remote Type
Hybrid
Work Location
31 North Avenue
Pay Range
$21.78 - $31.08/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$21.8-31.1 hourly Auto-Apply 38d ago
Home Base SOF Admissions Social Worker
Brigham and Women's Hospital 4.6
Remote or Boston, MA job
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
LCSW: starting pay rate $68,224
LICSW: starting pay rate $92,227
SIGN ON BONUS AVAILABLE for eligible Non-MGB employees:
$3,000 FOR LCSW, $10,000 FOR LICSW/LMHC, Please ask about the details!
Job Summary
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.
The Massachusetts General Hospital seeks a dynamic Licensed Clinical Social Worker (LCSW)/Licensed Independent Clinical Social Worker (LICSW) to serve on the Special Operations Team. In this role, the LCSW/LICSW will provide and oversee the provision of psychiatric, psychosocial, and overall mental health services and referrals for military Special Operators into the Home Base program. They will also be dedicated to supporting the Special Operations Forces (SOF) program and will provide coverage to other clinical operations as needed. The LCSW/LICSW may help cover approximately 2-3 weekend shifts per year.
Summary
This position will collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs as part of the interdisciplinary team. They work collaboratively with all healthcare team members to develop and implement treatment plans that support patient-centered plans of care for both individual patients and the medical community.
Does this position require Patient Care? Yes
Essential Functions
* Provides psychosocial assessments of patients and families with social, emotional, interpersonal, and/or environmental issues. Formulates biopsychosocial assessment, disposition, and treatment plans.
* Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs as part of the interdisciplinary team.
* Monitor, evaluate, and record client progress according to measurable goals described in the treatment and care plan.
* Coordinate care for Special Operations Forces (SOF) veterans and military-connected family members seeking care at Home Base with the appropriate internal or external clinicians in a multi-disciplinary team, coordinated care model.
* Serve as a contact point for accepting and triaging SOF referrals from internal clinicians, outside clinicians and self-referred patients.
* Serve as primary case manager for patients in SOF admissions process in collaboration with Admissions Coordinator, including, but not limited to, the following responsibilities: conduct pre-screening to assess treatment and evaluation needs for SOF patients referred; coordinate signing of Release of Information forms, acquire relevant medical records, and coordinate with SOCOM where applicable; serve as point of contact for ongoing questions from the patient as they arise.
* Monitor patient's status in admissions process using appropriate documentation.
* May be asked to collaborate with SOF/ComBHaT team, patients, clinical team, and Resource Specialist to identify clinical and psychosocial needs in patients' home communities and identify appropriate resources.
* May provide direct clinical services to Veterans and/or family members, which may include group or individual therapy.
* May provide psychoeducation regarding PTSD, TBI, and related conditions to Veteran patients and family members as clinically appropriate within the context of the Intake and triage duties.
* Collaborate with an inter-disciplinary team of clinical staff (social workers, psychologists, nurses, psychiatrists, physiatrists, physical therapists, etc.) to coordinate patient care and plan for discharge/aftercare when needed.
* Consult with team to facilitate mandated assessments when abuse is suspected (child, disabled adult, elder), and safety assessment when violence is reported. Collaborates with MGH resources (HAVEN and Child Protection Team).
* May assist with crisis intervention and management.
* Documents timely and relevant information in patient electronic medical record and Home Base database.
* Provide coverage for social work responsibilities in Outpatient Clinic as needed.
* For LICSWs: provide clinical supervision to LC-level and/or MSW students as needed.
* Additional responsibilities as assigned.
Qualifications
Education
Master's Degree Social Work required or Master's Degree Mental Health & Behavioral Medicine required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Current professional licensure in Massachusetts (LCSW required, LICSW preferred).
Experience
Clinical Social Worker I
Clinical Experience in a medical setting 0-1 years required
Clinical Social Worker II
Clinical Experience in a medical setting 2-3 years required
Knowledge, Skills and Abilities
* Excellent organizational and time management skills.
* Excellent crisis intervention skills.
* Good problem solving and conflict resolution skills.
* Ability to work well collaboratively and independently.
* Strong written and verbal communication skills.
* Knowledge of community resources and the aging process.
* Demonstrates basic foundational skills, showing fundamental knowledge and a commitment to the application of professional values and ethics.
* Demonstrates fundamental skills in formulation, assessment of risks, crisis intervention completion of psychosocial treatment plans, and appropriate documentation.
* May need assistance and guidance in ensuring the patient's needs, safety measures, and concerns are brought forward. Emerging knowledge of internal and external resources.
* Developing and demonstrating interpersonal collaboration in a medical setting- inpatient or outpatient.
* May need coaching/guidance in this area.
* May provide some assistance and support with onboarding for new team members.
* Aware of opportunities in department/service initiatives; participates in initiatives at an entity level. Uses data to measure progress.
* Demonstrate fundamental skills under supervision. May need assistance in promoting collaboration among healthcare team members, other colleagues, and the organization to support and enhance patient care.
Additional Job Details (if applicable)
Physical Requirements
* Standing Frequently (34-66%)
* Walking Frequently (34-66%)
* Sitting Occasionally (3-33%)
* Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
* Carrying Frequently (34-66%) 20lbs - 35lbs
* Pushing Occasionally (3-33%)
* Pulling Occasionally (3-33%)
* Climbing Rarely (Less than 2%)
* Balancing Frequently (34-66%)
* Stooping Occasionally (3-33%)
* Kneeling Occasionally (3-33%)
* Crouching Occasionally (3-33%)
* Crawling Rarely (Less than 2%)
* Reaching Frequently (34-66%)
* Gross Manipulation (Handling) Frequently (34-66%)
* Fine Manipulation (Fingering) Frequently (34-66%)
* Feeling Constantly (67-100%)
* Foot Use Rarely (Less than 2%)
* Vision - Far Constantly (67-100%)
* Vision - Near Constantly (67-100%)
* Talking Constantly (67-100%)
* Hearing Constantly (67-100%)
Remote Type
Hybrid
Work Location
One Constitution Wharf
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$56,992.00 - $82,992.00/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$57k-83k yearly Auto-Apply 11d ago
Applications Manager, Beacon Oncology
Brigham and Women's Hospital 4.6
Remote or Somerville, MA job
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Responsible for the overall direction and functioning of assigned applications to ensure alignment with organizational strategic goals. Also responsible for supervision of the applications development program and/or analyst staff to ensure the highest quality services to end-users.
Essential Functions
* Oversees and approves staff hiring, work allocation, training, performance management, including required documentation, as well as other supervisory functions.
* Execute operational strategies, work with vendors/stakeholders and improve employee performance.
* Monitor, problem-solve and implement quality improvement initiatives that support program goals.
* Ensure applications align with organizational goals as well as customer needs.
* Monitor the performance of applications to ensure they are always running properly.
* Ensure quality assurance of application development processes and continuously find ways to advance applications.
* Ensure solutions to security threats, viruses, or errors that might hinder the performance of applications are valid and consistent.
* Monitor the application lifecycle to ensure necessary updates are completed on time.
Qualifications
Education
Bachelor's Degree required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials, Current Epic certification(s)
Experience
Information Technology Experience 8-10+ years required
Experience in Epic applications required
Experience with Beacon Oncology preferred
Knowledge, Skills and Abilities
* Display strong leadership and communication skills to clearly manage and oversee the program operations.
* Excellent critical thinking and analytical skills.
* Excellent time management skills.
* Strong project management skills.
Additional Job Details (if applicable)
Onsite Flexible Working Model Required
* M-F Eastern Business hours
* Onsite Flexible working model required weekly or monthly
* Must be flexible for onsite to accommodate business needs and as planned
* Remote working days require stable secure, quiet, compliant working station
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$115,398.40 - $167,845.60/Annual
Grade
8
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Ariadne Labs is a joint center for health systems innovation at Brigham and Women's Hospital and the Harvard T. H. Chan School of Public Health. Our goal is to drive scalable solutions for better care at critical moments in people's lives everywhere. Better care means better health outcomes, lower costs, and more actual caring. Critical means solving health systems failures that have major impact, typically touching people by the millions.
The Clinical Quality Improvement Specialist will be part of the Implementation Platform at Ariadne Labs to provide support in designing, testing, and delivering effective quality improvement solutions and implementation plans, in accordance with project goals, to meet the needs of end users.
The ideal candidate will have a strong experience in advising and guiding teams on the use of implementation and improvement science in a variety of clinical contexts, with particular interest in innovative care delivery models that bring hospital-level care to patients in the comfort of their own homes and communities particularly in rural and underserved areas. We are looking for individuals who embrace complex challenges and bring creativity and energy to solving them.
Qualifications
Primary Duties and Responsibilities:
* Lead internal and external teams on the use of integrating implementation and improvement science methodology as projects move from design to spread
* Manage relationships with external quality teams in their implementation efforts using knowledge in behavior change, model for improvement, and/or change management via coaching calls, webinars, one-on-one advising, implementation trainings, and other remote methods
* Represent and elevate the nursing, social work, and/or clinical perspective within Ariadne Labs in developing equitable implementation tools and plans and fostering different perspectives
* Frontline clinical and process experience in order to represent all stakeholders in our work, including patients and families.
* Drive project design and learning to co-develop clear project goals that are visible and are then applied to the development of toolkits and implementation guides that can be adapted and customized for all projects
* Co-design and improve program activities, including modifying program structures, creating curricula, designing and facilitating trainings, developing agendas and testing new approaches to meet desired goals.
* Develop materials, case studies, blogs, training curriculum, webinar content and any other needed materials to support implementation and dissemination activities
* Synthesize lessons learned at Ariadne Labs in implementation, coaching, adaptation, and adoption of interventions among end users in order to improve the interventions and increase Ariadne Labs' ability to affect change and increase uptake of proven interventions
* Contribute to grant writing, proposal development, scientific writing, and impact assessment to promote the work of the Implementation Platform.
* Foster curiosity to enhance and build knowledge on quality theory and Improvement Science, and be able to apply in all aspects of our work internally and externally.
Qualifications:
* BA/BS required; Bachelor of Science in Nursing or Bachelor of Social Work is strongly preferred
* Current licensure to practice in Massachusetts as a Registered Nurse or Social Worker is strongly preferred
* Minimum 5 years of direct experience working in the field of implementation and/or quality improvement is strongly preferred
* Minimum 5 years of direct experience working in in the field of nursing, social work, or a related clinical area is preferred
* Strong ability to gather, synthesize and translate stakeholders' needs and provide recommendations
* Strong communication skills, including technical writing, public speaking, small and large group facilitation and training
* Experience working with a variety of stakeholders, including clinicians
* Experience leading/facilitating complex quality improvement initiatives in the healthcare setting including QI collaboratives
* Experience with managing concurrent implementation efforts with multiple teams
* Detailed-focused and managing towards aggressive timelines.
* Able to maneuver through complex political situations to achieve desired outcomes
* Strong negotiation, decision making, and delegation skills
* Ability to travel as needed, both domestically and internationally (up to 20%)
Required Skills:
* The ability to establish and maintain meaningful relationships with a diverse group of professionals
* Strong planning, problem solving and analytical skills
* Understanding of the principles of quality improvement and performance measurement
* Proficiency in Microsoft Teams, Word, Excel, and PowerPoint; Familiarity with Google Drive is strongly preferred
* Proficiency in Spanish or other languages preferred
Competencies:
* Building Partnerships
* Embracing Change
* Pursuing Excellence
* Teamwork and Collaboration
* Organizational Awareness
* Cultural Awareness
Expected In Person Time
This position is based out of our Assembly Row, Somerville, MA office and follows a hybrid work model. Team members are expected to work onsite in the Somerville office at least two days per week, with the flexibility to work remotely for the remainder of the week.
Education
Bachelor's Degree Related Field of Study required
Licenses and Credentials
Experience in Quality Improvement, preferably in a healthcare setting 2-3 years required. 5 yrs of experience strongly preferred.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$62,400.00 - $90,750.40/Annual
Grade
6
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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