CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems.
The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI.
Key Responsibilities
MRI System Ownership & Reporting
Serve as the MRI Web subject matter expert for the organization
Build, modify, and maintain MRI queries, reports, and dashboards
Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership
Support month-end, quarter-end, and year-end reporting needs from MRI
Ensure data integrity across leases, tenants, properties, GL, and CAM structures
Troubleshoot data, reporting, and configuration issues in MRI
Business & Accounting Support
Partner closely with Property Accounting and Property Management teams to support:
Financial reporting
Lease administration
CAM reconciliations
Budgets and forecasts
Translate business and accounting requirements into MRI configurations and reporting solutions
Support lease setup, amendments, CAM structures, and billing rules in MRI
Assist with system enhancements, process improvements, and reporting automation
System Administration & Optimization
Own MRI Web configuration, security roles, and user access (in partnership with IT)
Document system processes, reporting logic, and data structures
Identify opportunities to improve reporting speed, accuracy, and usability
Serve as primary liaison with MRI support and consultants as needed
Qualifications
Required
3+ years of hands-on MRI (preferably MRI Web) experience
Proven experience writing MRI queries and building custom reports
Strong property accounting background (commercial real estate preferred)
Solid understanding of:
General ledger
Lease administration
Tenant billing
CAM
Financial statements
Advanced Excel skills
$73k-105k yearly est. 3d ago
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QA Lead - AI Consulting Company
Truelogic Software LLC 4.0
New York, NY jobs
About Truelogic
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.
Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.
By applying for this position, you're taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.
Our Client
The client helps enterprise organizations deploy AI to their workforces for business value and ROI
Job Summary
Looking for a QA Lead to build and own the QA function from the ground up. This is a greenfield opportunity to define how quality is ensured across an AI-driven product used by enterprise customers.
You will work closely with engineering and product to establish QA processes, embed quality practices into delivery workflows, and ensure a high bar for reliability as the platform scales.
This role is process- and outcomes-focused rather than code-heavy or people-management-driven.
Responsibilities
Design and implement the entire QA strategy from scratch
Define QA processes, standards, and policies aligned with a fast-moving AI product
Embed QA practices within engineering domains (QA as part of the team, not a silo)
Own test planning, execution, and release readiness
Partner with engineers and product on requirements validation and acceptance criteria
Identify opportunities for automation and intelligent testing approaches over time
Ensure quality across: AI workflows & prompt-driven features, UI/UX flows and wizards, Analytics and intelligence components, Continuously evolve QA practices as the product and team scale.
Qualifications and Job Requirements
Proven experience leading or owning QA processes end-to-end
Strong understanding of QA methodologies, testing strategies, and release management.
Ability to read and follow code (coding not required)
Product-minded approach to quality and user experience
Comfortable operating in ambiguity and early-stage environments
Strong communication and collaboration skills
Frontend: React / TypeScript
Backend: Postgres
MacBook required
What We Offer
100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
Why You'll Like Working Here
A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.
Apply now!
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$90k-116k yearly est. 5d ago
Business Analyst
Ampcus Incorporated 4.5
Boston, MA jobs
We are seeking a BusinessAnalyst with a strong background in technology and data to join our team. The ideal candidate will be responsible for eliciting and documenting business and technical requirements, analyzing data-driven processes, and collaborating with cross-functional teams to deliver high-quality solutions. This role requires agility, problem-solving skills, and the ability to translate business needs into actionable technical outcomes.
Key Responsibilities
Partner with stakeholders and technology teams to gather, analyze, and document business and data requirements.
Collaborate with developers, architects, and data engineers to design and implement scalable solutions.
Use data analysis to inform decisions, validate assumptions, and identify improvement opportunities.
Support multiple projects simultaneously, ensuring deliverables are on time, accurate, and aligned with business objectives.
Prepare documentation, process flows, and specifications to support development and testing activities.
Act as a liaison between business stakeholders and technical teams to ensure alignment and clarity.
Contribute to continuous improvement by identifying gaps, recommending enhancements, and ensuring best practices are followed.
Qualifications
Bachelor's degree required; Master's degree is a plus.
5 years of experience as a BusinessAnalyst or similar role, with a focus on technology or data.
Strong experience with data analysis, SQL, or data visualization tools.
Proven experience working in Agile environments.
Excellent communication and documentation skills.
Ability to work independently, manage priorities, and adapt to evolving business needs.
Preferred Skills
Experience working with APIs, data integration, or cloud-based platforms.
Knowledge of project management or collaboration tools (e.g., JIRA, Confluence).
Strong problem-solving skills and ability to navigate ambiguity.
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$59k-86k yearly est. 1d ago
Business Analyst
Ampcus Incorporated 4.5
Atlanta, GA jobs
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: BusinessAnalyst
Location: Atlanta, GA
Job Summary:
We are looking for a Senior BusinessAnalyst with strong expertise in ServiceNow, Kafka, and hands-on experience in Python and Angular.
The ideal candidate will bridge business needs and technical solutions, ensuring successful delivery of enterprise-grade applications and integrations.
Key Responsibilities:
Lead requirements gathering and analysis for ServiceNow implementations and integrations.
Collaborate with stakeholders and technical teams to design solutions leveraging ServiceNow, Kafka, Python, and Angular.
Perform impact analysis, gap-fit assessments, and process mapping for ITSM and related workflows.
Act as a liaison between business and technical teams, ensuring clear communication and alignment.
Develop and maintain BA artifacts (BRDs, functional specs, user stories).
Support Agile processes: backlog grooming, sprint planning, and retrospectives.
Conduct UAT and validate solutions against business requirements.
Provide executive-level reporting on project status, risks, and mitigation strategies.
Required Skills & Qualifications:
Mandatory:
Strong experience with ServiceNow (ITSM modules, workflows, integrations).
Proficiency in Kafka, Python, and Angular.
Solid background in business analysis and stakeholder engagement.
Hands-on experience with Agile/Scrum methodologies.
Excellent communication and documentation skills.
Preferred Skills:
Experience with Confluence, Jira, and cloud technologies.
Knowledge of middleware and API integration patterns.
Familiarity with DevOps and automation tools.
Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$56k-81k yearly est. 1d ago
Senior Business Analyst/Consultant - Digital Lab (R&D)
Concord USA 4.2
San Francisco, CA jobs
Location: Bay Area, CA or Tucson, AZ (On-site). This role will require traveling to the Pleasanton and/or Tucson offices. Employment Type: Contract (W-2 Hourly or C2C). Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced BusinessAnalyst / Consultant to support digital transformation initiatives within Research & Development (R&D), with a strong focus on laboratory systems and process optimization. This role will support the implementation of a new Laboratory Information Management System (LIMS) and play a key role in driving operational excellence, data governance, and regulatory compliance across global R&D operations.
In this role, you will act as a key consultant, partnering closely with scientific, technical, and business stakeholders to assess current-state processes, identify gaps, and define clear functional and technical requirements to enable successful system implementation and adoption.
This role supports a strategic digital transformation program aimed at retiring legacy laboratory tools and implementing a modern, scalable LIMS for biospecimen and laboratory data management. The program focuses on improving process efficiency, data integrity, compliance, and integration across digital lab technologies.
Key Responsibilities
Digital Tool Consulting & Integration:
Support the migration from legacy laboratory systems to a unified LIMS platform, ensuring a smooth transition and full divestment of legacy tools by target timelines.
Partner with cross-functional teams to ensure seamless integration with existing digital lab technologies and enterprise systems.
Advise on best practices for system configuration, data migration, archival, training, and validation.
Process Improvement & Operational Excellence:
Lead process improvement initiatives using Lean / Lean Six Sigma methodologies to reduce inefficiencies and improve laboratory operations.
Facilitate operational excellence and process-mapping workshops across multiple functions.
Conduct current-state and future-state assessments to identify functionality gaps and scalable solutions aligned with R&D objectives.
Business Analysis & Stakeholder Engagement:
Engage with R&D scientists, engineers, and technical teams to gather, document, and validate business and system requirements.
Translate scientific and operational needs into clear, unambiguous functional and technical requirements for vendor implementation.
Evaluate implemented solutions to measure value realization and recommend continuous improvements.
Data Governance, Quality & Compliance:
Advise on adherence to FAIR data principles, GDPR, and global data privacy and regulatory requirements.
Ensure systems support audit-ready documentation, traceability, and secure management of biospecimens and experimental data.
Collaborate with IT and digital teams to enable a strong data backbone supporting automation, connectivity, and emerging technologies (e.g., sensors, IoT).
Qualifications
5+ years of experience in business analysis, consulting, or process improvement rolesinthe biopharmaceutical and diagnostics industry.
Proven experience applying Lean, Lean Six Sigma, or similar methodologies in complex environments. Related certification is a must.
Hands-on experience implementing or supporting modern LIMS and biorepository platforms; familiarity with system integrations and complex digital ecosystems.
Strong understanding of biospecimen lifecycles, laboratory workflows, ethics, and data privacy considerations. A scientific background is a big plus.
Ability to leverage connected data to generate insights and support data-driven decision-making.
Demonstrated experience in change management and driving the adoption of new digital tools and enabling cultural shifts toward standardized, data-driven processes.
Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership.
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area.
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
***
Concord is an execution partner helping organizations drive digital transformation, modernization and scalable technology solutions. We deliver real results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!
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$60-75 hourly 5d ago
Business Analyst
Radiant Digital 4.1
Richmond, VA jobs
Role Description:
Conducts project initiation activities to identify current and future state requirements.
Works with business and Information Systems staff to determine needs and produce Requirements Definition document that completely and clearly defines the requirements within the established timeframe.
Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards.
Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format.
Assist DHP's Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW).
Required:
Knowledge of COTS applications and platforms
Knowledge of SasS applications and platforms
Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development
Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively
Extensive experience defining and documenting business processes and mapping or developing processes in a new system.
Experience conducting meetings and documenting project decisions
Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing.
Highly desired
Experience with COTS applications and migrating to a Low-Code software as Service (SaaS) application.
Nice to have
Experience/knowledge with the VITA Procurement process or similar experience.
General knowledge of VITA and their governance of agencies such as DHP.
Experience/knowledge of professional licensure such as medical licenses.
$66k-93k yearly est. 1d ago
Business Analyst
V Group Inc. 4.2
New York, NY jobs
For more details, please connect with Kalpana Rai at ************ or email at **********************
End Client: State of New York
Job Title: BusinessAnalyst
Duration: 24 Months
Contract
No. of Hours- 40 Hours Per Week
Interview Type: Telephonic
Department: NYS Office of Children and Family Services
Required Skills:
60 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems.
60 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations.
60 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment.
60 months experience working in a Health and Human Services based system.
60 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS.
60 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data.
60 months experience with child welfare programs.
60 months experience interpreting State and Federal laws and regulations governing health and human services programs.
Responsibilities:
Primary duties include working closely with OCFS, the local social services districts, and the Foster Care agencies in Region 3 to achieve the Casework Contact Assurance goals. The position will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements. Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and
business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service
Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS.
Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications.
Working with OCFS management, Program Leads, and Business Analysis team on
different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately.
Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately.
Generate report of findings to OCFS, Program Leads, and Business Analysis team. Support how stakeholders view the team as proactive and responsive to their agency needs.
Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas. Any other duties deemed necessary by the Regional Office, that impact permanency for youth.
V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA,TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Website: *****************
LinkedIn: *********************************
Facebook: *************************
Twitter: *************************
$70k-98k yearly est. 3d ago
Business Data Analyst
NLB Services 4.3
Jersey City, NJ jobs
Role: Business Data Analyst - P&C Insurance
Domain: P&C Insurance domain
Mandatory Skill: SQL
NOTE:
· We require a Business Data Analyst (BDA) with strong technical expertise and hands-on experience in SQL. The candidate must have prior experience in the Insurance domain, specifically within Property & Casualty (P&C) Insurance.
· Please note that both technical SQL expertise and P&C Insurance domain experience are mandatory. Kindly do not submit any candidates who do not meet these requirements.
Role: Job Summary
We are seeking a senior Business Data Analyst with strong experience in enterprise data analysis, transformation, and large-scale data platforms within the Property & Casualty Insurance domain. This role operates as a lead-level liaison between Data Engineers, Actuaries, and Business Stakeholders, supporting data-driven initiatives with a focus on accuracy, consistency, and business alignment.
Key Responsibilities
· Perform end-to-end data analysis, including data profiling, validation, and transformation for enterprise data initiatives.
· Develop and maintain Source-to-Target Mapping (STTM), Business Requirements (BRD), and data analysis documentation.
· Act as a primary coordinator between data engineers and actuaries, supporting planning, prioritization, and delivery.
· Collaborate with data engineers to implement and validate data consolidation and transformation logic, primarily on Snowflake.
· Write and optimize complex SQL queries to support analytics and reporting on large datasets.
· Apply P&C insurance domain knowledge (policy and claims lifecycle) to ensure data aligns with business and actuarial needs.
· Participate in SDLC activities, including requirements gathering, design reviews, testing support, and production readiness.
Required Skills & Experience
· 5+ years of experience in business/data analysis within enterprise data environments.
· Strong proficiency in SQL and experience with Snowflake (required).
· Proven experience creating STTM, BRD, and data analysis documentation.
· Solid understanding of ETL/ELT processes and data transformation concepts.
· In-depth knowledge of Property & Casualty Insurance, including policy and claims data.
· Strong communication and coordination skills, with experience acting as a liaison between technical and business teams.
· Good understanding of SDLC and enterprise data delivery processes
$83k-117k yearly est. 4d ago
Business Analyst
Stonebridge Consulting 4.1
Houston, TX jobs
We're helping upstream and midstream operators adopt artificial intelligence at scale. As an AI BusinessAnalyst, you'll bridge operations and technology - capturing business needs, documenting workflows, and driving the adoption of AI-powered tools, copilots, and predictive insights.
You'll work with engineers, developers, and data scientists to translate field challenges into intelligent solutions that deliver measurable ROI.
What you'll do:
Shape requirements for AI/ML and digital solutions.
Support copilots, agents, predictive dashboards, and workflow automation.
Drive testing, training, and adoption of new AI tools.
Partner with stakeholders to unlock efficiency, safety, and sustainability gains.
What we're looking for:
Strong business analysis and stakeholder skills.
Oil & gas operational knowledge (land, accounting, D&C, production, SCADA, PI, logistics).
Familiarity with cloud and AI platforms (Azure, Power Platform, OpenAI).
Curiosity and passion for making AI real in the field.
Be part of the team bringing AI into oil & gas operations - moving beyond digital workflows to intelligent decision-making. We are actively recruiting for our growing project pipeline focused on AI transformation and adoption.
$59k-85k yearly est. 1d ago
Data Strategy Lead
Arcesium LLC 4.2
New York, NY jobs
Arcesium seeks a highly motivated Data Strategy Lead to join our Product Team. This individual will be at the forefront of defining and executing the integration partner strategy for Arcesium's products and clients - growing our integration partner ecosystem and working closely with product managers, segment heads, and others senior stakeholders across the organization as we enter new market segments and build new capabilities.
Responsibilities
Explore, assess, establish framework for integration of new partners on behalf of clients or product leadership, based on product roadmap, segment and commercial priorities
Originate and cultivate relationships, including alliances, partnerships, and distribution with third-party data and software providers on behalf of Arcesium and its clients
Collaborate with Marketing to develop and author thought leadership content that furthers Arcesium's reputation as a forward-thinking and trusted source of information, in particular on topics of data and software
Conduct comparative analysis and provide thought leadership on the overall direction of the data landscape, including data in the asset management industry, covering the established providers as well as emerging sources and uses of data and software
Ensure continuity and consistency of the Arcesium integration partner story working in conjunction with segment heads, sales, marketing, and product
Qualifications
The ideal candidate will have at least 3-5 years of relevant experience navigating the financial services third party data, software, and counterparty landscape
This individual must possess exceptional verbal and written communication skills, and be able to manage multiple concurrent initiatives
This person must be proactive and self-motivated, with a passion about working in a collaborative, entrepreneurial environment
The expected annual base salary for this position is $200,000 - $240,000. Our compensation package includes variable compensation in the form of a year-end bonus, guaranteed in the first year of hire, benefits including medical and prescription drug coverage, and 401k contribution matching.
The applicable annual base salary paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience and educational background. #LI-JS1 #LI-Hybrid
Remote eligible states include: NY, NJ, MA, MN, IL, FL, TX, OH, PA, CT, NC, CA, GA
Arcesium's Personal Data Privacy Notice for Candidates is linked here.
$200k-240k yearly 1d ago
Scrum Master
It Associates 3.4
Rosemont, IL jobs
w/option to extend or convert to perm
Our client is looking to add a Scrum Master to their team that will act as a servant leader and coach for one or more Agile teams, responsible for optimizing team delivery, improving team dynamics, and enabling a culture of continuous improvement. While the role title reflects Scrum, this position supports teams across a variety of Agile frameworks and ways of working. Key responsibilities include facilitating Agile ceremonies, removing impediments, managing dependencies, and promoting transparency in delivery. The Scrum Master supports team growth, ensures alignment to delivery goals, and fosters an environment of collaboration, accountability, and innovation.
Responsibilities:
• Serve as a servant leader and coach for Agile teams, supporting team growth, self-organization, and accountability.
• Facilitate core team ceremonies (e.g., planning, refinement, daily stand-ups, reviews, and retrospectives), tailored to the team's delivery approach.
• Guide teams in establishing and maintaining effective working agreements, including definitions of readiness and done.
• Leverage Azure DevOps (ADO) to support Agile delivery - including sprint planning, backlog refinement, work item tracking, and dashboard reporting.
• Ensure ADO boards are consistently updated and accurately reflect team progress, backlog health, and dependencies.
• Promote Agile metrics through ADO to enable transparency, predictability, and data-driven decision-making.
• Foster a continuous feedback culture through retrospectives, team check-ins, and one-on-one coaching, helping teams identify improvement opportunities and follow through on actionable outcomes.
• Actively coach individuals and teams on Agile principles and best practices, helping to improve collaboration, delivery efficiency, and team dynamics.
• Identify and remove impediments that block team progress, coordinating with other teams and stakeholders as necessary.
• Support cross-team collaboration by managing dependencies and facilitating alignment across multiple delivery teams.
• Drive a culture of continuous improvement, experimentation, and learning, encouraging teams to evolve their processes to better meet delivery goals.
Qualifications:
• 8+ years of experience in Agile delivery roles, with extensive experience as a Scrum Master or Agile team lead.
• Strong working knowledge of Agile frameworks such as Scrum, Kanban, SAFe, or equivalent.
• Demonstrated expertise using Azure DevOps for Agile planning, tracking, and reporting.
• Experience supporting and coaching high-performing, cross-functional Agile teams.
• Strong facilitation, interpersonal, and stakeholder engagement skills.
• Excellent communication skills, both written and verbal, with the ability to adapt for technical and non-technical audiences.
• Proven experience in identifying and removing blockers, managing team dependencies, and fostering team health.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience.
• Agile certifications (e.g., CSM, A-CSM, SAFe SM, PMI-ACP) strongly preferred.
• Ability to customize ADO dashboards and reports to meet stakeholder and team needs.
The anticipated hourly rate range for this position is ($65-72/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
$65-72 hourly 3d ago
UKG Business Analyst
IDR, Inc. 4.3
Irving, TX jobs
IDR is looking for a UKG BusinessAnalyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today!
Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work.
Top Skills:
5+ years as a BusinessAnalyst or Business Systems analyst
3+ years of experience working with UKG Workforce Management (Time and Attendance)
Prior experience handling UKG implementation projects
Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools
Must have strong communication skills to speak with implementation partner and senior leadership
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row
$61k-84k yearly est. 5d ago
Senior Business Analyst
The Judge Group 4.7
Houston, TX jobs
The Senior BusinessAnalyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies.
Essential Duties/Responsibilities:
• Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery.
• Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions.
• Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation.
• Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers.
• Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected.
• Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders.
• Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables.
• Manages requirements gathering and application gap analysis.
• Maps process in both current and future state to identify optimization, improvements and controls
• Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing.
• Facilitates User Acceptance Testing, including defect management.
Minimum Requirements:
• Bachelor's degree preferred; experience may be considered in lieu of a degree.
• 2+ years of experience in energy industry environment.
• Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts.
• Minimum of 5 years' experience working in agile product teams or project-based teams.
• Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features.
Preferred Qualifications:
• Experience with utilizing project management methodologies including waterfall, scrum, and kanban.
• Experience serving as a product owner on a team, project, or initiative.
• Collaboration on user experience planning with cross-functional design and development teams.
• Ability to deliver real and measurable results.
• Strong verbal and written communication skills.
• Excellent interpersonal and leadership skills.
• Collaborative team player
• Strong process mapping abilities
• Experience working and presenting with senior leadership
Additional Knowledge, Skills and Abilities:
• Knowledge of project management methodologies including waterfall and agile.
• Knowledge of business analysis tools and techniques.
• Knowledge of agile, kanban, and scrum ceremonies.
• Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps.
• Strong problem-solving, organizational, and time management skills.
• Able to work independently and adaptable to changing priorities
$81k-107k yearly est. 4d ago
Business System Analyst
Saicon 3.9
Alpharetta, GA jobs
Our client is seeking for BusinessAnalyst for a hybrid role based in Alpharetta, GA . The position focuses on Businessanalyst with strong HR/workforce systems + data analysis + integration focus. If you feel interested on this position reach me @ below signature.
Title: BusinessAnalyst
Location: Alpharetta GA (Hybrid 3days/Week)
Duration: 6+ months Contract to Hire
** Onsite interview is required for this role. This is not a remote role **
We are looking for a detail-oriented and proactive Business Systems Analyst with data analysis skills. This role needs some knowledge of workforce data, compensation and time management, and process integration around these areas.
You will be responsible for:
Collaborating with stakeholders to capture and analyze requirements for new systems, processes, and interfaces.
Documenting both current and future states with workflows, and presentations.
Working with IT teams including facilitating UAT to ensure alignment with business requirements.
Required Skills and Experience
Skilled in designing and analyzing business processes and workflows.
Experience in documenting requirements using functional specifications, user stories, diagrams, process flows, and AS-IS/TO-BE analysis.
Knowledge of compensation and time management, and process integration across enterprise systems.
Experience with API Analysis and documentation (payloads, data model)
Solid grasp of SDLC processes, with a preference for Agile/Scrum experience.
Strong problem-solving abilities and forward-thinking skills.
Able to influence decisions and foster cooperation across departments.
Ability to prioritize multiple projects and adapt to dynamic priorities effectively.
Clear and persuasive in both technical and non-technical communication
Srinivas (Srini) Kolumula
Sr Technical Recruiter
Office: ************
912 Holcomb Bridge Road, Suite 301
Roswell, Georgia 30076
**********************************
LinkedIn
****************************
A Saicon Company
Certified WBE/MBE
$58k-75k yearly est. 1d ago
SAP Business Process SME (17302)
The Baer Group 4.1
Mechanicsburg, PA jobs
**Federal Project - Applicant must be a United States Citizen with Active or Interim Secret Clearance**
Baer is looking for numerous SAP Business Process SMEs for a 12+-month Federal project.
Title: SAP Business Process SME
Location: Remote with limited travel to one of the following locations: Patuxent River, MD; Mechanicsburg, PA; San Diego, CA; or Norfolk, VA
Duration: 12+ months
Alignment: W2 or C2C (Vendors Not Permitted)
Project Overview:
Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA's standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.
Role Overview:
Process SMEs provide deep functional expertise across one or more end-to-end business process areas, supporting localized readiness, issue resolution, and process alignment as organizations prepare for and execute migration.
Supported Process Areas:
A2R - Acquire to Retire
B2R - Budget to Report
H2R - Hire to Retire
O2C - Order to Cash
P2P - Procure to Pay
P2R - Plan to Report
P2S - Plan to Stock
Responsibilities include:
Documenting and analyze current-state (“day in the life”) business processes.
Developing end-to-end process flows, variance assessments, and RICEFW inventories.
Conducting stakeholder interviews and working sessions with local users and Change Agents.
Performing issue triage and root-cause analysis for functional and process issues.
Assessing organizational readiness and identify risks to migration success.
Translating business needs into prioritized reporting and dashboard requirements.
Providing direct support before, during, and after migration events.
Requirements:
7-10+ years supporting one or more Financial or Supply Chain process areas.
Strong experience documenting complex business processes.
Prior DoD or federal ERP program experience required. Army or Navy experience is preferred.
Interim or Active Secret Clearance Required.
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
ALL OPEN JOBS
$68k-93k yearly est. 2d ago
ERP Analyst
Master Technology Group | MTG 4.0
Eden Prairie, MN jobs
At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great?
JOB SUMMARY
Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.
The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle.
The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG's ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients.
To succeed, the ERP Analyst must possess excellent customer service skills and maintain strong professional relationships with all stakeholders, including employees, clients, vendors, and partners. Strong communication, administrative skills, organizational and multi-tasking capabilities are vital.
The position is a full-time, in-office role that reports to the Manager of IT and Business Transformation.
KEY DUTIES AND RESPONSIBILITIES
Lead in the customization and configuration of advanced ERP workflows
Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization
Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions
Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards
Provide support for end-users and troubleshoot ERP-related issues
Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes
Gain a thorough understanding of MTG services and operational processes
Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed
Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers
Coordinate resources to support the project completion process and assist with post-install document/program creation
Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration
Stay informed of and communicate updates and improvements to systems and operational processes
Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making
Develop custom reports based on departmental and overall company goals
Evaluate and optimize workflow and define best practices
Other related duties as required or assigned
QUALIFICATIONS
3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation
Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions
Ability to translate raw data into meaningful metrics
Demonstrated experience in project management, formal or informal
Ability to own and solve problems independently and as part of a cross-functional team
Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.)
Excellent organization skills and a passion for process and business systems, as well as process improvement
Effective communication skills, written, verbal and visual (example: process mapping/workflow)
Proven ability to multitask in a fast-paced environment
Excellent interpersonal skills with the ability to work with a variety of stakeholders
PERFORMANCE MEASUREMENTS
Demonstrates a clear understanding of the key duties and responsibilities of the position
Shows enthusiasm and effort to perform all aspects of the role effectively
Exhibits competence and capability to execute key duties and responsibilities efficiently
Consistently meets expected standards of quality and customer satisfaction
Completes assigned tasks promptly and adheres to project deadlines
Always represents MTG in a professional manner, embodying the company's standards of conduct and appearance
Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
Maintains effective working relationships and collaborates well within a team environment
Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
Alignment with and demonstration of MTG's Core Values:
People First: Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency: Responds promptly and diligently to organizational and client needs
Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS
Base Salary $72,000 - $85,000+ DOQ
Phone Stipend
Medical, Dental & Vision Insurance
401k Match
PTO
Nice Healthcare
Life Insurance - Company-provided
STD / LTD - Company-provided
Employee Referral Bonus
Development Opportunities
Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.
$72k-85k yearly 5d ago
Plumbing Engineer, EIT or PE
Prudent Technologies and Consulting, Inc. 4.3
Houston, TX jobs
Plumbing Engineer (EIT or PE)
Onsite in Memorial City
Direct Hire with Benefits, PTO
We're seeking a motivated Plumbing Engineer (EIT or PE) to join a collaborative MEP (Mechanical, Electrical, and Plumbing) engineering team.
Revit and MEP experience are both required. Resumes without Revit and MEP will not be considered.
***If you're interested in this opportunity, please apply here or send your resume directly to ***************************
--No Corp to Corp at this time, please.
--All candidates must be able to work for any employer in the United States without current or future sponsorships needs.
In this role, you'll contribute to designing innovative and sustainable plumbing systems for educational, commercial, and institutional projects. You'll gain hands-on experience working with senior engineers, learning the full design process-from concept to construction-while building a strong foundation for your professional growth.
Key Responsibilities
Assist in the design and documentation of plumbing systems, including domestic water, sanitary waste, storm drainage, and fire protection.
Perform engineering calculations and support the production of AutoCAD and Revit drawings.
Review shop drawings, RFIs, and submittals related to plumbing system design.
Conduct field observations to verify installations and ensure alignment with design intent.
Collaborate with cross-discipline teams to deliver high-quality, coordinated construction documents.
Requirements
Bachelor's degree in Mechanical Engineering or a related field.
Successful completion of the Fundamentals of Engineering (F.E.) exam.
Certified or eligible for certification as an Engineer-in-Training (EIT) or PE (Professional Engineer).
Experience with Revit.
Excellent attention to detail, organization, and problem-solving skills.
Ability to manage multiple projects while collaborating effectively in a team environment.
Familiarity with AutoCAD, Bluebeam, and Microsoft Office Suite.
Working knowledge of plumbing and mechanical codes (Uniform Plumbing Code, NFPA standards).
Prior internship or experience in an MEP consulting environment.
Understanding of water distribution, drainage, gas, and fire protection systems.
What We Offer:
Competitive salary commensurate with experience.
Comprehensive health insurance, 401(k), and paid holidays/PTO.
Mentorship and professional development opportunities.
Exposure to diverse and meaningful building projects.
A collaborative, supportive team environment that values innovation and growth.
$77k-104k yearly est. 2d ago
Data Analyst
Talent Software Services 3.6
Columbia, SC jobs
Are you an experienced Data Analyst with a desire to excel? If so, then Talent Software Services may have a job for you! Our client is seeking an experienced Data Analyst for a contract hire to work at their company in Columbia, SC (Hybrid).
Primary Responsibilities/Accountabilities:
Development & Consultative Work (Customer-Facing)
Facilitate meetings with business stakeholders
Gather, document, and validate requirements
Understand I/S business processes to design effective data solutions
Develop dashboards, reports, automation, and analytics solutions
Collaborate with management and cross-functional teams
Present findings, insights, and solutions to internal customers
Balance both technical problem-solving and business consulting skills
Recurring / Operational Data Work
Execute recurring, repeatable reporting and operational tasks
Deliver timely and accurate insights for business decision-making
Handle ad-hoc reporting and data analyses as needed
Maintain and monitor automated reporting processes
Review recurring reports annually to ensure continued business value
Ensure quality, consistency, accuracy, and meaningful insights
Strong SQL BI expertise
Highly analytical with proven research skills
Confident communicator who can run meetings and work with business partners
Able to build dashboards, automate data flows, and present insights
Thrives in both structured operational tasks and open-ended development work
Collaborative, consultative, and solution-focused
Qualifications:
Advanced knowledge of Microsoft Office.
Knowledge of programming languages across various software platforms, using DB2, SQL, and/or relational databases.
Knowledge of tools such as Visual Basic and Macros useful in automating reporting processes.
Bachelor's degree in:
Statistics
Computer Science
Mathematics
Business
Healthcare
Or a related field
Degree Equivalency Options: Associate degree plus 2 years reporting/data analysis experience, OR 4 years reporting/data analysis experience (no degree required)
4 years research & data analysis experience
6 years research & data analysis experience (mid-senior level)
Strong SQL (core requirement)
Power BI
Advanced Microsoft Excel
Ability to train subordinate staff including providing assistance/guidance to staff in design/execution of reporting needs.
Proven experience with report writing and technical requirements analysis, data and business process modeling/mapping, and methodology development.
Strong understanding of relational database structures, theories, principles, and practices.
Preferred:
Computer programming skills.
Negotiation or persuasion skills.
Knowledge of ICD9/CPT4 coding.
Knowledge of the healthcare delivery system.
SAS experience.
Work environment: Typical office environment. Some travel between buildings and out of town.
Tableau
Power Automate
Python
GitHub
MS Access
$54k-74k yearly est. 3d ago
Senior Business Performance and Metrics Consultant
Pyramid Consulting, Inc. 4.1
Charlotte, NC jobs
Immediate need for a talented Senior Business Performance and Metrics Consultant. This is a 10 Months contract opportunity with long-term potential and is located in Charlotte, NC Atlanta GA and Raleigh NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-00222
Pay Range: $65 - $69.45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development.
Support the documentation and validation of metric logic and data lineage.
Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges.
Review and validate data quality and completeness of metric inputs in coordination with data engineers.
Support the development of root cause commentary and trend analysis for metrics that breach established thresholds.
Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC).
Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends.
Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency.
Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements.
Key Requirements and Technology Experience:
Key Skills; Security
Data Metric, NIST, CSF,Data Governance
Bachelor's degree or five years of related experience or an equivalent combination of education and experience
In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.)
Understands foundational concepts of other related professional disciplines. Experience managing small projects
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
Ability to provide direction and mentor less experienced teammates
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including experience drafting executive summaries.
Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint).
5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics.
Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management).
Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators.
Experience gathering and documenting business requirements and translating them into actionable data or metric logic.
Basic understanding of SQL or ability to read data dictionaries and data mappings.
Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS.
Exposure to Agile or iterative project delivery methods.
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$65-69.5 hourly 4d ago
Configuration Analyst
Comrise 4.3
Columbia, MO jobs
Shift : Monday-Friday 8:00-4:30 CT (flexible hours)
What level of experience, certifications, and specific skills are required?
1. 1-3 years Genesys Cloud experience
2. Experience updating and maintaining data tables
3. Experience managing operating schedules and schedule groups.
Summary:
The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Maintaining the configuration management database.
Oversee the tracking, identification, and control of configuration items throughout their lifecycle.
Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements.
Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance.
Conduct monthly scans of all environments.
Maintain version control of operational configurations for hardware and software.
Participate in the selection and deployment of configuration management tools and systems.
Work closely with stakeholders to resolve configuration-related issues and discrepancies.
Stay current with industry trends and best practices in configuration management.
Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology.
Translates and documents requirements into detailed program designs to present to leadership
Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business.
Sphere of influence - Mid to upper management
Skilled at performing database queries of the application database to provide data
Committed to and supportive of all policies and procedures and the monitoring and enforcement of them.
Completes work independently with limited supervision.
Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues.
Adheres to Code of Conduct.
Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals.
Strong attention to detail including proven ability to prioritize competing initiatives simultaneously.
Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics.
Ability to think tactically, persuade stakeholders, and execute methodically.
Knowledge of relational database structure and ability to monitor processing to identify issues preferred.
Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing).
Experience with Microsoft Excel, Teradata and SQL server preferred.
Creative, entrepreneurial approach to configuration/technology possibilities.
Knowledge of hardware and operating systems.
Proven ability to identify issues and recommend solutions to others.
Experience with all phases of complex projects, including ideation, development, and implementation.
Experience with creating and presenting reports to all levels of corporate structure.
Knowledge of Contact Center Configuration/Reporting/Dialer
Knowledge of the Genesys Cloud Platform preferred.
COMPETENCIES FOR THE ROLE:
Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management.
Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction.
Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles.
Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change.
Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations.
Project Management - Assesses work activities and allocates resources appropriately.
Organization - Proactively prioritizes needs and effectively manages resources.
EDUCATION:
Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required.
Equivalent relatable experience may substitute degree requirement.
EXPERIENCE:
5+ years of experience in related positions for Configuration/Contact Center
Healthcare/Contact Center/Genesys Cloud experience is preferred