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Engagement Manager jobs at Amazon

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  • Infra Delivery Manager II, DC Operations, DCC Communities

    Amazon Data Services, Inc. 4.7company rating

    Engagement manager job at Amazon

    The Infrastructure Delivery team is looking for a Manager to join our expanding Infrastructure Operations team. The Infrastructure Delivery Manager manages the implementation and delivery of inbound capacity and equipment. If you would like to use people skills and technical knowledge and apply them to delivering on-time, defect-free service, we'd like to meet you. Your work will help to create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability. Key job responsibilities The Infra Delivery Manager will: - Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation. - Manage inbound capacity from receiving through deployment stages - Manage the installation network and cabling infrastructure in a data center environment - Guide, train and educate staff on the best practices related to all service owner issues - Manage tasks and deliverables across small to large-size projects - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Provide weekly report to the data center manager - Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs. - Recruit and train data technicians to ensure appropriate staffing levels - Host weekly staff meetings - Drive compliance to Amazon performance management requirements A day in the life The Infra Delivery Manager - Manage the daily operations for installing and delivering network equipment and related infrastructures; driving low voltage structured cabling across the Amazon data center platform - Oversee their development and growth of their team - Tracking budgets, providing strategic direction and proposing technical solutions - Solve problems at their root and step back to understand the broader context - Installing and delivering our network equipment and related infrastructures to improve effectiveness through process innovation About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- An engineering degree or equivalent with 5+ years of relevant engineering or manufacturing operations experience, of which 2+ years in a people management experience, building & managing technical teams. - Proven ability in driving and managing metrics/KPI's with a high degree of organization and detail-orientation - Sound knowledge of Microsoft Suite ( MS Words, Excel, Project Visio and Power point) and Auto CAD) - Incident and Vendor management experience with Security and Health & Safety awareness PREFERRED QUALIFICATIONS- 6+ years in a data center technology role - Experience with building physical data center such as copper/fiber cabling - Experience developing operational metrics to drive efficiencies - Experience in contributing to the definition and implementation of automation opportunities within an deployment/build environment - Experience with lean methodologies and Six-Sigma or similar qualification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $216,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $96.9k-216.8k yearly 2d ago
  • Data Center Project Manager, Critical Projects Implementation

    Amazon Data Services, Inc. 4.7company rating

    Engagement manager job at Amazon

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operational data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. We are currently seeking a Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data center facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. About the team *Why AWS* Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. *Inclusive Team Culture* Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. #DCCD_AMER BASIC QUALIFICATIONS- 5+ years of construction or project management experience - 5+ years managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry. - 5+ years experience in on-site construction trades (mechanical, electrical, general) Vendor Management PREFERRED QUALIFICATIONS- 5+ years in the technical field of power distribution and data center mechanical cooling systems. - BA/BS in Engineering, Project Management, Construction Management or similar Technical focus. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders - Significant experience successfully delivering results in a fast paced, dynamic environment. - Can work proactively and independently, meet deadlines, and deliver on projects and tasks Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,700/year in our lowest geographic market up to $210,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $98.7k-210.8k yearly 2d ago
  • Commissioning Program Technical Manager, Global Commissioning Program

    Amazon Web Services, Inc. 4.7company rating

    Engagement manager job at Amazon

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS is looking for a dynamic experienced Commissioning Program Manager with data center commissioning experience (or critical infrastructure). The Commissioning Program (CxP) provides direction of all commissioning process aspects of AWS data center projects from initial engagement through Power and Facilities Hand Over (PFHO) to the client. They will drive the development and standardization of all the commissioning documents, finalize and review test procedures, test protocols, means and methods. CxP will drive the planning of all commissioning levels for the mission critical facilities. Key job responsibilities • Program level oversight and coordination of multi-discipline division of work related to pre-commissioning and commissioning of Amazon critical infrastructure construction and special projects. • Provides multi-discipline input into the scheduling, designing and planning of projects. • Audit of commissioning activities continuously to ensure compliance with environmental, quality, and safety requirements. • Communicates with the Cx Global and Regional Managers to ensure commissioning documents are created in accordance with applicable industry standards and AWS commissioning requirements. • Managing internal tools, tracking progress against delivery milestones, program build reporting, data analytics/metrics reporting. • Manage commissioning standards and procedures • Oversee commissioning and testing programs • Drive specification uplift initiatives for General Commissioning • Manage MCM processes for commissioning • Ensure compliance with AWS standards and regulations • Track and report program metrics About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. #DCCD_AMER BASIC QUALIFICATIONS- 4+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience - 4+ years of commissioning experience - 5+ years of engineering, installation, or startup/commissioning of electrical and mechanical systems experience - Experience researching new designs, technologies, and construction methods of data center equipment and facilities - Knowledge of Microsoft Office including Outlook, Word, and Excel PREFERRED QUALIFICATIONS- Bachelor's degree in Electrical Engineering or a related field - Experience with building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $105.1k-185k yearly 21h ago
  • ADC Manager, ADC Monitoring & Observability

    Amazon Development Center U.S., Inc. 4.7company rating

    Engagement manager job at Amazon

    Application deadline: Jan 28, 2026 Seeking a Leader to expand the AWS Monitoring & Observability team in Denver! Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations? AWS established a specialized group of service teams responsible for the work we are doing in support of the U.S. Intelligence Community. We are building some of the largest distributed systems in the world, and we need adaptable people to help us implement and operate them. Our services operate at large scale with workloads critical to national security. These mission-critical cloud computing solutions require a relentless focus on operational excellence. Given the national security implications of our services, a deep passion for delivering reliable, secure, and high-performing infrastructure is essential. You will share big ideas and execute to deliver the next big innovations at rapid pace. You are a believer in the Dev-Ops model of service engineering, and you are excited to run operations in an environment where developers don't toss problems over the wall but solve them. And you are happiest when you are working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done. At Amazon, we hire hands-on managers at all levels. This leader must be able to dive deep into the details on business, operations, and engineering and identify how to deliver outcomes where the solution isn't understood yet. As a ADC Manager, you will be be familiar with the technical implementation of creating, securing, deploying, maintaining, simplifying, and safely deprecating software through development and production environments. With this perspective, you drive identification of operational excellence improvements and drive adoption across the organization. You will excel at hiring and developing other Amazon Dedicated Cloud Engineers technical skill and review and improve their work. You will grow leaders in your organization to identify manual actions and relentlessly drive improvements through elimination of process, creation of automation, or escalation through owning teams to drive a better experience for our Builders. We need a technical, detail-oriented operations leader focused on operational excellence to drive best operational practices through the business. You will excel at hiring and developing systems level engineers. You will grow leaders in your organization and lead a charter that grows as your organization grows. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work. 10012 Key job responsibilities As a leader you will: - Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity - Define the structure and strategy for the team determining the right mix of engineers and where they need to be allocated to meet the business goals. - Establish a roadmap and successfully deliver engineering solutions that execute that vision. Your roadmap influences the organizational goals and you are involved in the yearly planning process. - Provide your team with the necessary support to take responsibility for team systems end-to-end (design, code quality, system health). - Develop senior engineers promoting growth and opportunities to demonstrate higher level role scope, impact, complexity, and leadership. - Work cross functionally to foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues. - Be an operational leader: Take a data driven approach consistently utilizing metrics to measure performance gaps and increase productivity by improving processes at the local level while driving improvements on the global scale. About the team Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Work/Life Harmony We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. BASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner) - 7+ years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems - 3+ years of experience as the systems engineering and operations leader for an Internet service or leading edge IT organization operating in a 24x7 environment - 3+ years of managing teams of 5 or more engineers - Current, active US Government Security Clearance of TS/SCI PREFERRED QUALIFICATIONS- Proven track record of leading and growing engineering teams, with proven mentorship capabilities - Track record of driving technical strategy and operational excellence in complex systems environments - Experience managing development lifecycles, resource planning, and cross-functional projects - Strong technical background with expertise in distributed systems and enterprise architecture - Outstanding leadership and communication skills, with ability to influence at all organizational levels Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. For salaried roles, your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ****************************************************** Colorado $157,900 - $213,600 annually
    $157.9k-213.6k yearly 1d ago
  • Client Engagement Lead

    EXL 4.5company rating

    Pittsburgh, PA jobs

    We are seeking a dynamic and experienced engagement leader to serve as the data leader in our Banking and Capital Markets practice. This role focuses on driving collaboration across internal teams and clients to deliver integrated solutions that create measurable business impact. The SrAVP acts as a key connector, ensuring alignment between advisory, technology, and operations, while strengthening client relationships and supporting revenue growth across multiple engagements. This position requires a blend of technical expertise, client relationship management, and business acumen to achieve ambitious growth targets in a fast-paced financial landscape. They're also responsible for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi-shore project teams. This position may require frequent travel to client sites in the U.S. Responsibilities Client Engagement & Relationship Management Build and maintain strong relationships with key banking and capital markets clients. Act as the primary contact for strategic discussions, understanding client needs and identifying opportunities for value creation through consultative engagement. Solution & Proposal Development Lead development of tailored technical proposals in collaboration with cross-functional teams. Design innovative solutions in areas like data modernization, digital transformation, and fintech integration, ensuring proposals are practical, competitive, and aligned with best practices. Account & Revenue Growth Monitor account performance and drive growth through upsell and cross-sell opportunities. Achieve revenue targets by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms. Leadership & Delivery Oversight Coordinate across advisory, technology, and operations teams to ensure seamless delivery. Promote collaboration, resolve interdependencies, and foster knowledge sharing for efficiency and innovation. Market Awareness & Thought Leadership Stay current on industry trends, regulatory changes, and competitive dynamics. Contribute to thought leadership through client presentations, webinars, and whitepapers. Team Development Mentor and guide junior team members, fostering a high-performance culture and building capabilities in client management and solution design. Qualifications Minimum of 10+ years in banking, capital markets, or financial consulting, with at least 5 years in a leadership or client-facing role. Proven track record in managing multimillion-dollar accounts, driving revenue growth, and leading cross-functional teams. Strong expertise in technical design discussions and the ability to provide strategic consulting to enable large-scale engagements is essential for this role. Skills: Extensive experience in banking and capital markets, covering trading, risk management, regulatory compliance, and digital transformation. Strong technical foundation with exposure to fintech, data analytics, cloud platforms, and AI-driven solutions. Familiarity with modern technology ecosystems such as hyperscalers (AWS, Azure, GCP), Databricks, Snowflake, and emerging AI/ML tools. Ability to manage and lead technical delivery teams, ensuring successful execution of client engagements. Skilled in proposal development, technical workflow design, and driving large-scale implementations. Excellent communication and presentation skills, capable of translating complex concepts for diverse audiences. Proven ability to handle multiple engagements simultaneously, balancing priorities in a matrixed environment. Strong understanding of Enterprise Data Management (EDM) solutions and related tools, enabling informed client discussions. Adept at adapting methodologies to client needs to deliver value and maintain profitability. Experience in mentoring teams and conducting internal training programs. Ability to resolve conflicts effectively and maintain strong client relationships.
    $96k-129k yearly est. 1d ago
  • Customer Success Manager

    Encore Technologies 3.9company rating

    Cincinnati, OH jobs

    As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client satisfaction, and strategic improvements within our managed services portfolio. Responsibilities: Program Leadership: • Provide strategic direction and leadership for the IT Managed Services program. • Oversee the planning, execution, and delivery of managed services, ensuring alignment with • organizational objectives. Client Relationship Management: • Build and maintain strong relationships with clients to understand their IT needs and ensure delivery meets or exceeds expectations. • Act as the primary point of contact for client escalations and issue resolution. Service Delivery Excellence: • Define and enforce service level agreements (SLAs) for managed services. • Monitor and optimize service delivery processes to ensure efficiency and quality. • Implement best practices and industry standards for IT service management. Team Collaboration: • Collaborate with cross-functional teams, including technical teams, sales, and support, to ensure seamless service delivery. • Foster a collaborative and high-performance culture within the managed services team. Financial Management: • Manage the financial aspects of the IT Managed Services program, including budgeting, forecasting, and cost optimization. • Ensure the program is financially viable and meets profitability targets. Continuous Improvement: • Identify opportunities for process improvement and innovation within the managed services program. • Implement initiatives to enhance service delivery efficiency and effectiveness. Risk Management: • Proactively identify and mitigate risks related to service delivery, security, and compliance. • Develop and implement risk mitigation plans to ensure uninterrupted service. Other duties as assigned. Qualifications: • Bachelor's degree in Information Technology, Business, or more than 5 years of experience leading managed services clients. (Relevant certifications (e.g., PMP, ITIL) is a plus.) • Proven experience in leadership, particularly in IT managed services. • In-depth knowledge of IT service delivery models, best practices, and emerging trends. • Strong client-facing and interpersonal skills with the ability to build and maintain relationships. • Demonstrated ability to lead and motivate cross-functional teams to achieve program objectives. • Financial acumen with experience in budgeting and financial management. • Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment. • Excellent communication skills, both written and verbal. Physical Requirements: • Prolonged periods sitting at a desk and working on the computer. • Occasional walking between facilities • Occasional liftin pushing, pulling up to 15 lbs. • Hybrid position - in office and remote workdays Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
    $67k-103k yearly est. 2d ago
  • Risk Management Program Manager

    Open Systems Technologies 4.7company rating

    New York, NY jobs

    A financial firm is looking for a Risk Management Program Manager to join their team in New York, NY. Pay: $85-100/hr Hybrid; 3 days onsite/week US Citizen or GC Holder Only; No visa sponsorship No third party candidates Responsibilities: • Provide an independent initial assessment and challenge on project and program artifacts during all project phases • Work with project managers to remediate data quality deficiencies within Risk book of work • Build strong relationships with key stakeholders including project managers, program managers, portfolio leads, and other members of the Risk Org PMO team • Execute against multiple competing priorities simultaneously • Support the PM community in identifying upcoming artifacts due, phase changes, risk and issue maintenance, and required training coming due • Escalate past due artifacts, phases, risks, issues, and required training • Perform monthly entitlements reconciliation to assure the right roles for the right people • Perform routine Jira maintenance to track PQA (project quality assurance) findings • Assist with thematic analysis and PowerPoint slide creation • Governance and project management oversight • Be proactive and self-motivated in driving quality and timely reviews/assessments end-to-end Qualifications: • Bachelor's degree; major in Finance, Accounting, Economics or Business Administration preferred • 8+ years of progressive experience in the financial services industry; experience in Risk Management and understanding of regulatory and risk management in the financial services industry • A critical thinker who seeks to understand the business and its control environment • Recent experience in managing projects and/or quality assurance reviews for a banking institution is preferred • Proven project management skills to drive alignment across stakeholder groups and review and provide feedback on execution of required administrative processes • Ability to work as a member of a team where success is defined not only on individual performance but also that of the entire team • Excellent communication skills; ability to articulate deadlines and deliverables clearly to senior members of organization Technical Skills: • Risk Management • Project Management • Risk Analytics & Reporting • Data Quality • Jira
    $85-100 hourly 1d ago
  • Delivery / Client Engagement Manager (Telecom / Fiber Networks)

    Infogain 4.4company rating

    Mountain View, CA jobs

    About the Role We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams. Responsibilities Client Engagement Serve as the primary point of contact for senior client stakeholders. Build strong, trusted relationships and drive strategic conversations. Lead delivery/status reviews and manage escalations. Delivery & Governance Oversee performance of all placed consultants across multiple technical and operational teams. Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence. Ensure quick issue resolution and continuity of delivery. Workforce & Resource Management Understand client hiring needs and align on skill expectations. Partner with recruiting teams on sourcing, screening, and onboarding talent. Monitor consultant performance, engagement, and retention. Support workforce planning and backfill readiness. Telecom/Fiber Domain Expertise Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments. Ability to collaborate with client teams across engineering, network operations, and field/OSP. Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs. Leadership Mentor internal delivery managers and recruiting partners. Drive continuous improvement, communication, and account growth. Promote a strong client-first delivery culture. Qualifications 15+ years in telecom/ISP delivery, client engagement, or account/delivery management. Experience managing large staff augmentation or managed-capacity teams. Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds). Excellent stakeholder management and executive communication skills. Proven track record of driving delivery excellence and account growth. Ability to work onsite 3 days/week.
    $131k-177k yearly est. 3d ago
  • Client Engagement Manager

    Infogain 4.4company rating

    Mountain View, CA jobs

    We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership. Key Responsibilities Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations. Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency. Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment. Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth. Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks. Ensure service quality, compliance, and SLA adherence across deployments and operations. Mentor senior managers and build leadership capability in delivery teams. Qualifications 15+ years in telecom/ISP service delivery, including managing broadband or fiber rollouts. Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance). Deep knowledge of network engineering, backbone deployments, and service assurance. Track record of leading $10M+ delivery portfolios in global environments. Strong executive presence, stakeholder influence, and customer engagement skills.
    $131k-177k yearly est. 3d ago
  • Customer Engagement Manager

    Avesta Computer Services 3.6company rating

    Fremont, CA jobs

    Customer - Our customer offers an enterprise grade, Agentic-AI solution/platform to help customers de-risk, optimize and rationalize their entire application portfolio, based on deep actionable insights. Job Title - Customer Engagement Manager Type - Fulltime Location - Fremont, California, United States As a Customer Engagement Manager, you'll be the connective tissue between and our enterprise customers. You'll lead high-impact implementations - working directly with CIOs, enterprise architects, and engineering leaders to ensure successful deployment, adoption, and measurable outcomes. What You'll Do Lead customer engagements from discovery to realization of value. Translate complex application landscapes into actionable insight and clarity. Partner with IT and business stakeholders to drive portfolio transformation and modernization initiatives. Feed customer insights back into product evolution and roadmap. Who You Are 5-10 years of experience in consulting, enterprise transformation, or technology delivery. Strong problem-solving, client-leadership, and executive-communication skills. Comfortable leading technical discussions with architects and engineers related to cloud environments, data ingestion, and system integrations, with the ability to translate technical detail into business impact for executive audiences. Experienced partnering closely with engineering teams during implementations, validating technical assumptions, troubleshooting issues, and ensuring data quality and platform readiness for end users. Bring a strong strategy and value-realization mindset, with the ability to synthesize platform insights into clear recommendations, business cases, and executive narratives that drive measurable client outcomes. Thrive in fast-moving, high-context environments where your work drives visible impact. Join us in building one of the most consequential enterprise AI companies of this decade.
    $104k-142k yearly est. 21h ago
  • Client Partner

    Sogeti 4.7company rating

    Detroit, MI jobs

    Client Partner/Account Executive You will be a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. You will own a portfolio of accounts, form and drive successful client relationships and successfully interact with senior executive level clients. You will focus on all aspects of client growth, relationship development, financial integrity and quality delivery and execution of all engagements that drive organic growth and strong relationships. You will manage growth and evolution of multiple client relationships and manage complex multi-dimensional engagements. You will lead teams of both client service, as well as others on multidisciplinary teams in a matrixed environment. What you'll do: Both Apps and Infrastructure background, as well as delivery in PMO and SAFe/Agile environments. Handling accountability against measurable revenue/profit growth. Identifying and forging partnerships and tapping into existing alliance partnerships for growth. A proven track record of creating and owning overall client satisfaction and continuing growth and evolution of clients. Driving successful delivery of work product and cultivating strong client relationships. Executive engagement, client expectations, value reinforcement, cross-sell, strategic engagement strategies that lead to relationship building at C-level. Providing leadership and direction to client and teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications and quality. Effectively managing all aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Working closely with Sales teams to develop proposal/presentation content and strategy. Staying current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. What you'll bring: At least 10 years or more managing 15M+ accounts (preferably managing single account, not multiple accounts) and building at least $5-10M new business. Overall ownership and management of a $30M a year account; including executive client relationships, delivery, quality, strategic growth and financials. Managed services background for application development/maintenance and serving as an Account Executive/Client Partner in large accounts. 15 years or more of offshore experience. Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field. Life at Sogeti - Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work options 401(k) with 150% match up to 6% Employee Share Ownership Plan Medical, Prescription, Dental & Vision Insurance Life Insurance 100% Company-Paid Mobile Phone Plan 3 Weeks PTO + 7 Paid Holidays Paid Parental Leave Adoption, Surrogacy & Cryopreservation Assistance Subsidized Back-up Child/Elder Care & Tutoring Career Planning & Coaching $5,250 Tuition Reimbursement & 20,000+ Online Courses Employee Resource Groups Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being Disaster Relief Programs About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation. Become Your Best | ************* Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant ************************************************************************** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [$145,000-$175,000) This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $145k-175k yearly 2d ago
  • Implementation Manager

    Millennia 4.1company rating

    Cary, NC jobs

    The Opportunity: Millennia is seeking a Manager, Implementations to lead onboarding and integration delivery for new and existing clients. The ideal associate will own the implementation lifecycle (scoping, technical integration, testing, go‑live, handoff), and drive scalable processes and tooling to shorten time‑to‑value while protecting quality and compliance. What You Will Do: · Lead and grow the implementations team (hire, coach, set goals, manage performance, career development). · Own end‑to‑end delivery for multiple concurrent implementations: discovery, scoping, project planning, data mapping, integration, testing, training, go‑live, and operational handoff. · Define, document, and continuously improve standardized implementation methodologies, templates, and onboarding playbooks. · Coordinate cross‑functional stakeholders (sales, product, engineering, security, compliance, operations) to remove blockers and ensure successful launches. · Oversee technical integrations (APIs, SFTP), data migrations, statement and billing configuration, and environment management. · Establish and enforce implementation success criteria, readiness checklists, and post‑go‑live monitoring and escalation paths. · Track and report program metrics (time‑to‑live, implementation cycle time, SLA adherence, post‑go‑live issues, client satisfaction/NPS) and drive improvements. · Partner with product and engineering to prioritize integration features, report client feedback, and help scope technical work. · Manage risks, change requests, and expectations; ensure compliance with payment and data privacy requirements (PCI, HIPAA considerations where applicable). · Support pre‑sales scoping, effort estimates, and resource planning for prospective deals. What You Will Bring: · 5+ years' experience in implementations, professional services, or technical project management in SaaS/fintech/payments (healthcare payments a plus). · 2+ years managing teams or leading cross‑functional implementation programs. · Hands‑on experience with integrations data mapping, and test strategies. · Strong client‑facing skills and the ability to manage expectations with technical and non‑technical stakeholders. · Excellent project management skills and comfort managing multiple concurrent projects; familiarity with Agile delivery. · Experience with tools like Jira, and common documentation tools. · Metrics‑driven with experience defining KPIs and delivering operational improvements. · Strong written and verbal communication skills; organized, proactive, and solution oriented. · Bachelor's degree or equivalent experience; certifications (PMP, ScrumMaster) a plus. · Results-driven, action-oriented, and initiative-taking mindset · Demonstration of and commitment to Millennia's core values About Millennia: Founded in 2012 Millennia is a fast-growing fintech delivery merchant and patient payment and financing solutions that simplify payment, increase acceptance, and improve recovery. We partner with healthcare systems to integrate our robust solutions for payment processing and billing automation. Through more than 1 billion patient interactions, Millenia has gathered an unrivaled understanding of patient payment behaviors - and uses that intelligence to continuously innovate and refine the Millennia Patient Payment Solution. What you can expect from us: At Millennia, our focus is not solely on our client's success but on our employee success as well. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Millennia is a great place to build your career. Our Team Members Also Enjoy: Meaningful Work. Our employees have a sense of purpose as the work they do helps to make a direct difference on the patients' lives they serve. Leaders Who Care. CEO Scott Patillo is enthusiastic about leveraging technology to create meaningful changes in healthcare, always focused on driving operational excellence and improving the overall patient experience across the continuum of care. Flexibility. We value work life balance and offer opportunities to fit life's unique demands. Sound like a good fit? We'd love to hear from you
    $84k-110k yearly est. 2d ago
  • Client Partner

    Iris Software Inc. 4.3company rating

    Charlotte, NC jobs

    IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - Charlotte, North Carolina Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal
    $110k-152k yearly est. 2d ago
  • Manager of Workplace Platforms

    The Integration Group 4.3company rating

    Des Moines, IA jobs

    Lead and manage IT infrastructure transformation initiatives, including site consolidations and cloud migrations (with a preference for Microsoft Azure). Architect, administer, and optimize systems across Windows Server and Oracle platforms. Oversee network architecture, security and operations, including Fortinet firewalls and VPN infrastructure. Develop and execute patch management and vulnerability remediation strategies to maintain system security and compliance. Design and deploy cloud-based solutions leveraging Microsoft Azure, including IaaS, PaaS, and hybrid cloud models. Collaborate with cross-functional teams to deliver scalable, secure, and business-aligned IT solutions. Monitor system performance, resolve technical issues, and ensure high availability and disaster recovery preparedness. Manage vendor relationships, procurement processes, and software/hardware licensing agreements. Maintain comprehensive documentation for systems architecture, operational procedures, and configuration standards. Ensure adherence to internal policies and external regulatory requirements, including data privacy and cybersecurity standards. Mentor and develop IT staff, fostering a culture of continuous learning, innovation, and operational excellence. Requirements Bachelor's degree in computer science, Information Technology, or a related field. 6-10 years of experience in IT platform management and transformations. Strong hands-on expertise in: Database and middleware architecture Microsoft Windows Server and Active Directory Microsoft Azure (including virtual machines, networking, storage, and security) Site and cloud migration strategies Patching and vulnerability management tools and practices Proven ability to independently manage and execute complex IT projects. Strong problem-solving and leadership skills. Excellent troubleshooting, analytical, and communication skills. Competencies/Skills Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert Experience working in hybrid cloud environments Familiarity with automation tools and scripting Security-first mindset with exposure to cybersecurity frameworks Endpoint management tools (e.g., NinjaOne) Network security and VPN technologies (e.g., Fortinet) We are committed to fair and transparent compensation. The salary range for this position is $110,000 - $145,000 annually, plus applicable bonuses and benefits. Final offer will be based on your experience, skills and location. TIG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
    $110k-145k yearly 3d ago
  • Sr. Manager, Cloud Architecture

    The Judge Group 4.7company rating

    Lake Forest, IL jobs

    Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.
    $102k-145k yearly est. 21h ago
  • Director Managed Services (life sciences clients)

    Zensar Technologies 4.3company rating

    Boston, MA jobs

    Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients. Role: Director, Managed Services Base Location: Onshore (Boston preferred, but flexible) Position type : Fulltime Key Responsibilities Service Delivery Leadership Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded. Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte. Implement best practices for process efficiency, automation, and quality assurance. Team Management Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation. Operational team spans US, nearshore, and offshore personnel. Hire, train, and mentor staff to ensure high performance and career development. Client Engagement Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives. Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges. Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes. Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences. Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services. Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives. Cross-Functional Collaboration Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery. Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes. Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives. Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence. Data Analytics & Insights Develop and oversee data analytics strategies to measure service performance and client outcomes. Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.
    $101k-134k yearly est. 4d ago
  • Senior Project Manager

    Mavensoft Technologies 3.9company rating

    Atlanta, GA jobs

    Job Title: Sr. Project Manager - Digital Transformation (Public Sector) Duration: 12 Months Description: Seeking a highly experienced Project Manager to lead multiple complex and high-impact projects supporting digital modernization, innovation, and service-delivery initiatives. The ideal candidate has demonstrated success in public-sector project management, excels at navigating complex stakeholder environments, and is a self-starter capable of driving projects with minimal oversight. Required Skills & Experience • 5+ years of project management experience with complex, multi-workstream projects. • Public-sector or municipal government experience required. • Strong understanding of PMBOK, Agile, or hybrid methodologies. • Experience managing schedules, budgets, risks, and communication plans. • Ability to work independently and drive outcomes. • Strong analytical and reporting skills, including KPI tracking. • Experience working with cross-functional and technical teams. • Excellent communication and documentation skills. • Proficiency with PM tools such as MS Project, Smartsheet, or Monday.com. Preferred Qualifications • PMP, CAPM, CSM, or similar certifications. • Experience supporting digital transformation or modernization projects. • Experience collaborating with vendors, consultants, and multiple departments. • Familiarity with digital equity, engagement, or civic technology initiatives.
    $84k-116k yearly est. 21h ago
  • Senior Project Manager

    Pyramid Consulting, Inc. 4.1company rating

    Richmond, VA jobs

    Immediate need for a talented Senior Project Manager. This is a 04 months Contract to hire opportunity with long-term potential and is located in Charlotte NC, Raleigh NC, Atlanta GA, Richmond VA(Remote). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94916 Pay Range: $65 - $70 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Plan and manage Application Security work (DAST, SAST, API, container security) ensuring milestones and deadlines are met. Coordinate and facilitate cross-functional meetings with security engineers, analysts, and development teams. Capture and distribute meeting notes, action items, and decisions promptly. Track and report project progress, risks, and dependencies to stakeholders. Maintain project documentation, timelines, and dashboards for visibility. Drive issue resolution and escalation for blockers impacting delivery. Support knowledge transfer activities between outgoing consultants and incoming contractors. Ensure alignment with organizational security goals and compliance requirements. Key Requirements and Technology Experience: Key skills; Application Security, AppSec tools, DAST, SAST, SCA, container scanning, OWASP, NIST Proven experience as a Project Manager in Application Security or Cybersecurity projects. Strong understanding of SDLC and how security integrates into development processes. Excellent organizational and time management skills for managing multiple concurrent projects. Proficiency in project management tools (e.g., Jira, Confluence, MS Project, or similar). Strong communication and stakeholder management skills for technical and non-technical audiences. Ability to track metrics and KPIs for AppSec initiatives (scan coverage, remediation timelines, etc.). Experience managing remote and cross-functional teams. Familiarity with AppSec tools and processes (DAST, SAST, SCA, container scanning). Understanding of risk management frameworks and compliance standards (e.g., c). Experience with Agile/Scrum methodologies and security in DevOps environments. Ability to create dashboards and reports for executive-level visibility. Certifications such as PMP, CSM, or CISSP (bonus if security-related). Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $65-70 hourly 1d ago
  • Sr Project Manager

    Gotham Technology Group 4.5company rating

    Fort Lauderdale, FL jobs

    Title: Sr Project Manager Duration: FTE/Permanent Salary: 125-130k +bonus Responsibilities: Develop and maintain comprehensive project plans, including schedules, resource allocation, risk/issue/dependency logs, and budgets. Apply Waterfall, Hybrid, and/or Agile methodologies as appropriate to deliver projects efficiently while balancing structure and flexibility. Collaborate with stakeholders to gather and refine requirements, ensuring alignment with strategic objectives. Deliver clear, regular status updates to senior leadership and executives; proactively address concerns and manage expectations. Maintain accurate, up-to-date project documentation (plans, status reports, change requests, meeting minutes, etc.). Facilitate project reviews and retrospectives to evaluate outcomes, capture lessons learned, and collect stakeholder feedback. Lead cross-functional project teams through strong communication, facilitation, and conflict-resolution skills. Proactively identify risks, develop mitigation/contingency plans, and escalate when necessary. Provide direction, coaching, and support to team members throughout the project lifecycle. Optimize resource allocation, monitor progress, and adjust plans/schedules to meet deadlines. Thrive in a fast-paced environment, managing multiple concurrent projects under tight deadlines and pressure. Required Qualifications & Skills: Bachelor's degree in Computer Science, Business Administration, Information Technology, or a related discipline. Minimum 7 years of project management and process improvement experience within a large-scale, complex IT environment. Experience implementing Oracle Fusion, SAP, Workday, Procore, ERP systems, or Clarity PPM. Proven hands-on experience successfully delivering projects using Waterfall, Hybrid, and Agile methodologies. Active Project Management Professional (PMP) certification. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.). Strong organizational skills, attention to detail, and professional demeanor. Excellent written and verbal communication skills with the ability to influence and build relationships at all levels. Demonstrated ability to prioritize, multitask, and deliver results in a high-volume, deadline-driven environment. Solid problem-solving, coordination, documentation, and analytical capabilities.
    $88k-119k yearly est. 4d ago
  • Senior Technical Project Manager

    Vista Applied Solutions Group Inc. 4.0company rating

    Austin, TX jobs

    Technical Project Manager 100% Onsite - Austin, TX Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. 8 Years Required IT project management experience. 8 Years Required Work experience in the information technology industry with at least 5 years of experience involvement in data management solutions (i.e., data warehouses, data lakes, etc.), data analytics/business intelligence, web-based (J2EE) development, or SOA-rela 8 Years Required Excellent communication skills, both verbal and written. 8 Years Required Experience in developing clear, concise project documentation 8 Years Required Team management through team meetings, task assignment, mentoring, facilitation and training. 8 Years Required Progress monitoring to plan through effective use of risk management practices 8 Years Required Keep leadership updated on project issues and progress 8 Years Required Expert problem resolution skills 8 Years Required Complete experience with the project management lifecycle (PMLC) and software development lifecycle (SDLC) required. 8 Years Required Tracking full project budget and entering actual costs in project tracking tool 8 Years Required Leading project sprints using Agile methodologies, including planning increments, backlog grooming, sprint planning, daily scrums and retrospective, and Kanban 8 Required ACTIVE - PMP CERTIFIED
    $90k-120k yearly est. 3d ago

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