Senior Business Analyst jobs at Amazon - 6794 jobs

Location: San Francisco, CA (Hybrid Role). Positions also available in Los Angeles, Seattle, Portland, Salt Lake City. Job Category: Product Analyst Contract (Long Term) Current openings: 1 Posted: orn 1/13/2026 Details: Stefanini Group is hiring! Contact: Akash Gupta: ************ / ************************* (W2 candidates only) We're looking for a well‑rounded person who has experience working on Agile teams, facilitating SCRUM processes, and supporting customer releases/feature implementations - Hybrid. Responsibilities Reviews current internal systems and platforms and makes recommendations to the backlog to implement feature updates or bug fixes. Facilitates scrum processes, protects the team from interference and helps remove impediments so that the team can deliver sprint goals and PI objectives. Researches market trends and creates product requirements documents, which capture business reasons for new ITS products or services. Establishes core knowledge of industry norms and stays abreast of latest developments. Understands key technologies and platforms, integration best practices and incorporation of third‑party APIs and open‑source/reusable components. Develops internal relationships with Product Owners to facilitate product implementation throughout other divisions. Collaborates with cross‑functional teams to establish initial product buy‑in and with quality assurance and project management to facilitate acceptance testing of releases. Works with communications to develop user guides, training and training schedules for different stakeholder groups. Participates in the planning for future changes Textile to products and services. Analyzes product metrics post‑release to proactively identify and optimize user experience and product performance. Works with business partners within one department to develop technology solutions that align with business and technical strategies. Manages one product güvenlik or service. Serves as a product team member. 罚> #LI-AG #LI-HYBRID Qualifications 0‑2 years experience in developing innovative technical products. Bachelor's degree in Computer Science, Information Systems, Business, Economics, or similar discipline or equivalent work experience. Knowledge of several software development life cycle methodologies; Agile SCRUM is desirable. Experience with Agile project management tools (Jira, Confluence). Strong analytical, teamwork, leadership, critical thinking, multitasking, and time management skills and the ability to influence successfully in a highly matrix or virtual organization. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses-arm other incentives. Stefanini takes moot pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face‑to‑face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore on‑shore and near‑shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. Pay Range $54.00 - $59.00 #J-18808-Ljbffr

Role Description: Conducts project initiation activities to identify current and future state requirements. Works with business and Information Systems staff to determine needs and produce Requirements Definition document that completely and clearly defines the requirements within the established timeframe. Ensures documented requirements are clear, concise, complete, and meet established agency guidelines and standards. Assists with the development of applicable processes and templates as needed and directed by project leadership to ensure documentation is in a standard, easy to use, and repeatable format. Assist DHP's Procurement team to translate requirements that will be incorporated into a Statement of Work (SOW). Required: Knowledge of COTS applications and platforms Knowledge of SasS applications and platforms Extensive experience in business analysis, requirements documentation, system development life cycle, and agile application development Extensive experience defining and documenting user requirements from multiple sources, with the ability to prepare complex documents to effectively Extensive experience defining and documenting business processes and mapping or developing processes in a new system. Experience conducting meetings and documenting project decisions Ability to successfully participate in a project team, help foster a team environment, and effectively communicate both orally and in writing. Highly desired Experience with COTS applications and migrating to a Low-Code software as Service (SaaS) application. Nice to have Experience/knowledge with the VITA Procurement process or similar experience. General knowledge of VITA and their governance of agencies such as DHP. Experience/knowledge of professional licensure such as medical licenses.

Location: Bay Area, CA or Tucson, AZ (On-site). This role will require traveling to the Pleasanton and/or Tucson offices. Employment Type: Contract (W-2 Hourly or C2C). Duration: 12 months. Possibility of renewal depending on personal performance and business needs. Rate: $60 - $75/hr W-2 Hourly. About Us Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data. We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering. About the Role We are seeking an experienced Business Analyst / Consultant to support digital transformation initiatives within Research & Development (R&D), with a strong focus on laboratory systems and process optimization. This role will support the implementation of a new Laboratory Information Management System (LIMS) and play a key role in driving operational excellence, data governance, and regulatory compliance across global R&D operations. In this role, you will act as a key consultant, partnering closely with scientific, technical, and business stakeholders to assess current-state processes, identify gaps, and define clear functional and technical requirements to enable successful system implementation and adoption. This role supports a strategic digital transformation program aimed at retiring legacy laboratory tools and implementing a modern, scalable LIMS for biospecimen and laboratory data management. The program focuses on improving process efficiency, data integrity, compliance, and integration across digital lab technologies. Key Responsibilities Digital Tool Consulting & Integration: Support the migration from legacy laboratory systems to a unified LIMS platform, ensuring a smooth transition and full divestment of legacy tools by target timelines. Partner with cross-functional teams to ensure seamless integration with existing digital lab technologies and enterprise systems. Advise on best practices for system configuration, data migration, archival, training, and validation. Process Improvement & Operational Excellence: Lead process improvement initiatives using Lean / Lean Six Sigma methodologies to reduce inefficiencies and improve laboratory operations. Facilitate operational excellence and process-mapping workshops across multiple functions. Conduct current-state and future-state assessments to identify functionality gaps and scalable solutions aligned with R&D objectives. Business Analysis & Stakeholder Engagement: Engage with R&D scientists, engineers, and technical teams to gather, document, and validate business and system requirements. Translate scientific and operational needs into clear, unambiguous functional and technical requirements for vendor implementation. Evaluate implemented solutions to measure value realization and recommend continuous improvements. Data Governance, Quality & Compliance: Advise on adherence to FAIR data principles, GDPR, and global data privacy and regulatory requirements. Ensure systems support audit-ready documentation, traceability, and secure management of biospecimens and experimental data. Collaborate with IT and digital teams to enable a strong data backbone supporting automation, connectivity, and emerging technologies (e.g., sensors, IoT). Qualifications 5+ years of experience in business analysis, consulting, or process improvement roles in the biopharmaceutical and diagnostics industry. Proven experience applying Lean, Lean Six Sigma, or similar methodologies in complex environments. Related certification is a must. Hands-on experience implementing or supporting modern LIMS and biorepository platforms; familiarity with system integrations and complex digital ecosystems. Strong understanding of biospecimen lifecycles, laboratory workflows, ethics, and data privacy considerations. A scientific background is a big plus. Ability to leverage connected data to generate insights and support data-driven decision-making. Demonstrated experience in change management and driving the adoption of new digital tools and enabling cultural shifts toward standardized, data-driven processes. Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership. Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables. Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area. Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects. What We Offer (W2 Employment) Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being. Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA. Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development. Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer. Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage. Employee Assistance Program (EAP): Support for legal, financial, and personal challenges. 401(k) Retirement Savings: 1% employer match. Career Growth Opportunities: Pathways for advancement and skill development. Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

For more details, please connect with Kalpana Rai at ************ or email at ********************** End Client: State of New York Job Title: Business Analyst Duration: 24 Months Contract No. of Hours- 40 Hours Per Week Interview Type: Telephonic Department: NYS Office of Children and Family Services Required Skills: 60 months experience with writing business process definition, business rules and business process decompositions, experience extracting business rules from existing computer applications and systems. 60 months experience in Change Management planning and implementing change, including analyzing business processes for efficiency and compliance with New York State and/or Federal regulations. 60 months experience working directly with users in a human services arena providing training or technical assistance either in a classroom or in a work environment. 60 months experience working in a Health and Human Services based system. 60 months experience analyzing applications that use relational databases such as Oracle and application tools such as COGNOS. 60 months experience using Microsoft Suite and ability to manipulate software such as Excel, Access, and Project to manipulate data. 60 months experience with child welfare programs. 60 months experience interpreting State and Federal laws and regulations governing health and human services programs. Responsibilities: Primary duties include working closely with OCFS, the local social services districts, and the Foster Care agencies in Region 3 to achieve the Casework Contact Assurance goals. The position will also support the Regional Office in the monitoring of the voluntary agencies case management/case planning responsibilities including compliance with OCFS child safety and CPS monitoring requirements. Primary duties will include collecting, analyzing, and documenting the required data, information and goals and transferring the same to the senior analyst team. The candidate will review business process and requirements of voluntary agencies, elicit requirements from them using interviews, surveys, site visits, and business process descriptions. Communicate and collaborate with OCFS staff, local social services district staff (the Administration for Children's Services) and voluntary agency staff to analyze information needs and ensure recommended solutions are implemented. Provide on-site monitoring to New York City Administration for Children Services (ACS) and Voluntary Child Care agencies located in the NYC region to address casework quality and quantitative standards in addition to review and analyses of Family Assessment and Service Plans quality and timeliness. Review data collection and analysis in Data Warehouse to assess the impact of policies and procedures and provide for greater adherence to the principles of the federal standard. Identify barriers to achieving the required standards for Districts and Agencies. Review data reports from Datawarehouse to focus misidentifying documentation, also known as Multiple person identifiers (MPIDS) which may impact casework contact. Support Local Districts and Voluntary Agencies to ensure that the casework contacts are properly identified and remediate MPIDS. Ensuring all support activities are executed on schedule, including but not limited to distribution of materials for meetings, coordinate meeting activities as needed, distribute team communications, collect status reports, and develop or distribute team communications. Working with OCFS management, Program Leads, and Business Analysis team on different aspects of the project life cycle to ensure requirements are defined accurately, reports meet the defined requirements, and they are distributed and reported efficiently and accurately. Ensuring users receive appropriate support for related recommendations, fixes and enhancements and existing documentation is updated accurately. Generate report of findings to OCFS, Program Leads, and Business Analysis team. Support how stakeholders view the team as proactive and responsive to their agency needs. Performing business analysis documentation and research, working with key users in the continual improvement of business processes within their functional areas. Any other duties deemed necessary by the Regional Office, that impact permanency for youth. V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA,TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant. Website: ***************** LinkedIn: ********************************* Facebook: ************************* Twitter: *************************

Role: Business Data Analyst - P&C Insurance Domain: P&C Insurance domain Mandatory Skill: SQL NOTE: · We require a Business Data Analyst (BDA) with strong technical expertise and hands-on experience in SQL. The candidate must have prior experience in the Insurance domain, specifically within Property & Casualty (P&C) Insurance. · Please note that both technical SQL expertise and P&C Insurance domain experience are mandatory. Kindly do not submit any candidates who do not meet these requirements. Role: Job Summary We are seeking a senior Business Data Analyst with strong experience in enterprise data analysis, transformation, and large-scale data platforms within the Property & Casualty Insurance domain. This role operates as a lead-level liaison between Data Engineers, Actuaries, and Business Stakeholders, supporting data-driven initiatives with a focus on accuracy, consistency, and business alignment. Key Responsibilities · Perform end-to-end data analysis, including data profiling, validation, and transformation for enterprise data initiatives. · Develop and maintain Source-to-Target Mapping (STTM), Business Requirements (BRD), and data analysis documentation. · Act as a primary coordinator between data engineers and actuaries, supporting planning, prioritization, and delivery. · Collaborate with data engineers to implement and validate data consolidation and transformation logic, primarily on Snowflake. · Write and optimize complex SQL queries to support analytics and reporting on large datasets. · Apply P&C insurance domain knowledge (policy and claims lifecycle) to ensure data aligns with business and actuarial needs. · Participate in SDLC activities, including requirements gathering, design reviews, testing support, and production readiness. Required Skills & Experience · 5+ years of experience in business/data analysis within enterprise data environments. · Strong proficiency in SQL and experience with Snowflake (required). · Proven experience creating STTM, BRD, and data analysis documentation. · Solid understanding of ETL/ELT processes and data transformation concepts. · In-depth knowledge of Property & Casualty Insurance, including policy and claims data. · Strong communication and coordination skills, with experience acting as a liaison between technical and business teams. · Good understanding of SDLC and enterprise data delivery processes

CV Resources is partnering with a real estate firm in search for a MRI Super User (MRI Web) with a strong property accounting background to serve as the functional and reporting expert for the MRI platform. This role will own MRI data, reporting, queries, and system optimization, acting as the bridge between Accounting, Property Management, and IT/Systems. The ideal candidate is highly proficient in MRI Web, can write and modify queries, build custom reports, and understands how property accounting workflows, lease data, CAM, and financial reporting should function inside MRI. Key Responsibilities MRI System Ownership & Reporting Serve as the MRI Web subject matter expert for the organization Build, modify, and maintain MRI queries, reports, and dashboards Design and automate standard and ad-hoc reports for Accounting, Property Management, Asset Management, and Leadership Support month-end, quarter-end, and year-end reporting needs from MRI Ensure data integrity across leases, tenants, properties, GL, and CAM structures Troubleshoot data, reporting, and configuration issues in MRI Business & Accounting Support Partner closely with Property Accounting and Property Management teams to support: Financial reporting Lease administration CAM reconciliations Budgets and forecasts Translate business and accounting requirements into MRI configurations and reporting solutions Support lease setup, amendments, CAM structures, and billing rules in MRI Assist with system enhancements, process improvements, and reporting automation System Administration & Optimization Own MRI Web configuration, security roles, and user access (in partnership with IT) Document system processes, reporting logic, and data structures Identify opportunities to improve reporting speed, accuracy, and usability Serve as primary liaison with MRI support and consultants as needed Qualifications Required 3+ years of hands-on MRI (preferably MRI Web) experience Proven experience writing MRI queries and building custom reports Strong property accounting background (commercial real estate preferred) Solid understanding of: General ledger Lease administration Tenant billing CAM Financial statements Advanced Excel skills

We're helping upstream and midstream operators adopt artificial intelligence at scale. As an AI Business Analyst, you'll bridge operations and technology - capturing business needs, documenting workflows, and driving the adoption of AI-powered tools, copilots, and predictive insights. You'll work with engineers, developers, and data scientists to translate field challenges into intelligent solutions that deliver measurable ROI. What you'll do: Shape requirements for AI/ML and digital solutions. Support copilots, agents, predictive dashboards, and workflow automation. Drive testing, training, and adoption of new AI tools. Partner with stakeholders to unlock efficiency, safety, and sustainability gains. What we're looking for: Strong business analysis and stakeholder skills. Oil & gas operational knowledge (land, accounting, D&C, production, SCADA, PI, logistics). Familiarity with cloud and AI platforms (Azure, Power Platform, OpenAI). Curiosity and passion for making AI real in the field. Be part of the team bringing AI into oil & gas operations - moving beyond digital workflows to intelligent decision-making. We are actively recruiting for our growing project pipeline focused on AI transformation and adoption.

IDR is seeking an IAM Business Analyst to join one of our top clients in a remote capacity. This role is essential in advancing our client's DevOps initiatives, focusing on security, compliance, and efficient user access. If you are eager to be part of a growing organization and thrive in a collaborative, team-oriented environment, please apply today! Position Overview/Responsibilities for the IAM Business Analyst: Gather and analyze IAM requirements from stakeholders to align with security and business goals. Collaborate with IT teams to design and implement IAM solutions that meet security standards. Conduct gap analyses to ensure compliance with regulatory standards like ISO 27001. Optimize identity management procedures, user experience, and access control models. Support integration of IAM solutions with systems and APIs, resolving access-related issues. Required Skills for IAM Business Analyst: Strong understanding of interoperability protocols such as SAML, OAuth, and SCIM. Proficiency in IAM processes, including RBAC, provisioning, and deprovisioning. Excellent communication skills to convey technical concepts to non-technical audiences. Proven problem-solving abilities in complex security and access management scenarios. Bachelor's or Master's degree in Computer Science, Cybersecurity, Information Technology, or a related field. Specialized certifications like CISSP or CISM are highly desirable. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

w/option to extend or convert to perm Our client is looking to add a Scrum Master to their team that will act as a servant leader and coach for one or more Agile teams, responsible for optimizing team delivery, improving team dynamics, and enabling a culture of continuous improvement. While the role title reflects Scrum, this position supports teams across a variety of Agile frameworks and ways of working. Key responsibilities include facilitating Agile ceremonies, removing impediments, managing dependencies, and promoting transparency in delivery. The Scrum Master supports team growth, ensures alignment to delivery goals, and fosters an environment of collaboration, accountability, and innovation. Responsibilities: • Serve as a servant leader and coach for Agile teams, supporting team growth, self-organization, and accountability. • Facilitate core team ceremonies (e.g., planning, refinement, daily stand-ups, reviews, and retrospectives), tailored to the team's delivery approach. • Guide teams in establishing and maintaining effective working agreements, including definitions of readiness and done. • Leverage Azure DevOps (ADO) to support Agile delivery - including sprint planning, backlog refinement, work item tracking, and dashboard reporting. • Ensure ADO boards are consistently updated and accurately reflect team progress, backlog health, and dependencies. • Promote Agile metrics through ADO to enable transparency, predictability, and data-driven decision-making. • Foster a continuous feedback culture through retrospectives, team check-ins, and one-on-one coaching, helping teams identify improvement opportunities and follow through on actionable outcomes. • Actively coach individuals and teams on Agile principles and best practices, helping to improve collaboration, delivery efficiency, and team dynamics. • Identify and remove impediments that block team progress, coordinating with other teams and stakeholders as necessary. • Support cross-team collaboration by managing dependencies and facilitating alignment across multiple delivery teams. • Drive a culture of continuous improvement, experimentation, and learning, encouraging teams to evolve their processes to better meet delivery goals. Qualifications: • 8+ years of experience in Agile delivery roles, with extensive experience as a Scrum Master or Agile team lead. • Strong working knowledge of Agile frameworks such as Scrum, Kanban, SAFe, or equivalent. • Demonstrated expertise using Azure DevOps for Agile planning, tracking, and reporting. • Experience supporting and coaching high-performing, cross-functional Agile teams. • Strong facilitation, interpersonal, and stakeholder engagement skills. • Excellent communication skills, both written and verbal, with the ability to adapt for technical and non-technical audiences. • Proven experience in identifying and removing blockers, managing team dependencies, and fostering team health. • Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business) or equivalent experience. • Agile certifications (e.g., CSM, A-CSM, SAFe SM, PMI-ACP) strongly preferred. • Ability to customize ADO dashboards and reports to meet stakeholder and team needs. The anticipated hourly rate range for this position is ($65-72/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

The Senior Business Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies. Essential Duties/Responsibilities: • Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery. • Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions. • Applies available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation. • Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers. • Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected. • Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders. • Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables. • Manages requirements gathering and application gap analysis. • Maps process in both current and future state to identify optimization, improvements and controls • Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing. • Facilitates User Acceptance Testing, including defect management. Minimum Requirements: • Bachelor's degree preferred; experience may be considered in lieu of a degree. • 2+ years of experience in energy industry environment. • Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts. • Minimum of 5 years' experience working in agile product teams or project-based teams. • Experience working with stakeholders who have competing priorities and gaining alignment to deliver value-add projects and features. Preferred Qualifications: • Experience with utilizing project management methodologies including waterfall, scrum, and kanban. • Experience serving as a product owner on a team, project, or initiative. • Collaboration on user experience planning with cross-functional design and development teams. • Ability to deliver real and measurable results. • Strong verbal and written communication skills. • Excellent interpersonal and leadership skills. • Collaborative team player • Strong process mapping abilities • Experience working and presenting with senior leadership Additional Knowledge, Skills and Abilities: • Knowledge of project management methodologies including waterfall and agile. • Knowledge of business analysis tools and techniques. • Knowledge of agile, kanban, and scrum ceremonies. • Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps. • Strong problem-solving, organizational, and time management skills. • Able to work independently and adaptable to changing priorities

Healthcare Business Analyst - Application Enhancements (Salesforce) The Healthcare Business Analyst will support digital application enhancement initiatives across CRM platforms built on Salesforce. This role partners closely with product owners, technical teams, and cross‑functional business stakeholders to translate business needs into scalable, high‑quality solutions. The ideal candidate combines strong analytical thinking, user‑journey understanding, and hands‑on experience with modern CRM platforms. Key Responsibilities: Requirements & Analysis Conduct detailed requirement‑gathering sessions with business and technical stakeholders. Translate business needs into clear user stories, acceptance criteria, process flows, and functional specifications. Analyze current‑state systems and propose optimized future‑state workflows. Facilitate grooming, prioritization, and backlog management for enhancement features. Platform‑Specific Responsibilities - Salesforce (CRM & Experience Cloud) Translate business needs into requirements for Sales Cloud, Service Cloud, Experience Cloud, or Marketing components. Work with admins and developers on configuration, automation, workflows, validations, and integration changes. Support data quality improvements, data mapping, and field‑level requirement clarifications. Review and verify functional test cases related to Salesforce enhancements. Project Execution & Delivery Partner with product owners on roadmap planning, release planning, and prioritization. Collaborate closely with UX, QA, engineering, and architecture teams. Support UAT planning, test execution, and defect triage. Track enhancement progress, risks, and impacts; communicate clearly with leadership and delivery teams. Required Skills & Qualifications Core Business Analysis Skills Healthcare domain experience. Strong experience in requirements elicitation, documentation, and stakeholder engagement. Proficiency in creating user stories, process maps, data flows, and functional specifications. Strong problem‑solving skills with the ability to propose system‑aligned, scalable solutions. Experience working in Agile/Scrum delivery frameworks. Technical & Platform Skills Working knowledge of Salesforce (Sales/Service Cloud, automation, flows, validation rules, permissions, integrations). Understanding of REST/SOAP APIs, integrations, and data mapping concepts. Familiarity with CRM governance and usability standards. Tools & Methodologies Experience with Jira/Azure DevOps for backlog management. Ability to work with UX teams using wireframes and prototypes. Ability to create test plans, support UAT, and validate delivered functionality. Soft Skills Excellent verbal and written communication skills. Strong stakeholder management across business and technical teams. Ability to work independently and drive clarity in ambiguous environments. Analytical mindset with attention to detail and follow‑through. Preferred Experience Exposure to healthcare, non‑profit, or mission‑driven digital transformation environments. Experience supporting CRM modernization, patient/member journeys, or digital engagement experiences. Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work options 401(k) with 150% match up to 6% Employee Share Ownership Plan Medical, Prescription, Dental & Vision Insurance Life Insurance 100% Company-Paid Mobile Phone Plan 3 Weeks PTO + 7 Paid Holidays Paid Parental Leave Adoption, Surrogacy & Cryopreservation Assistance Subsidized Back-up Child/Elder Care & Tutoring Career Planning & Coaching $5,250 Tuition Reimbursement & 20,000+ Online Courses Employee Resource Groups Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being Disaster Relief Programs About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation. Become Your Best | ************* Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant ************************************************************************** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

IDR is looking for a UKG Business Analyst to join our client's growing team in Las Colinas for a direct hire position! If you are a detail-oriented person with great communication and organizational skills and are looking to join a great team, please apply today! Position Overview: The manager is seeking a true Business Requirements Analyst to support a long-term UKG Pro Workforce Management implementation. This role will act as the primary business-side analyst, partnering closely with a third-party implementation partner while owning internal requirements and analysis work. Top Skills: 5+ years as a Business Analyst or Business Systems analyst 3+ years of experience working with UKG Workforce Management (Time and Attendance) Prior experience handling UKG implementation projects Hands-on experience with Root Cause Analysis, Requirements, and Configuration of tools Must have strong communication skills to speak with implementation partner and senior leadership What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Our client is seeking for Business Analyst for a hybrid role based in Alpharetta, GA . The position focuses on Business analyst with strong HR/workforce systems + data analysis + integration focus. If you feel interested on this position reach me @ below signature. Title: Business Analyst Location: Alpharetta GA (Hybrid 3days/Week) Duration: 6+ months Contract to Hire ** Onsite interview is required for this role. This is not a remote role ** We are looking for a detail-oriented and proactive Business Systems Analyst with data analysis skills. This role needs some knowledge of workforce data, compensation and time management, and process integration around these areas. You will be responsible for: Collaborating with stakeholders to capture and analyze requirements for new systems, processes, and interfaces. Documenting both current and future states with workflows, and presentations. Working with IT teams including facilitating UAT to ensure alignment with business requirements. Required Skills and Experience Skilled in designing and analyzing business processes and workflows. Experience in documenting requirements using functional specifications, user stories, diagrams, process flows, and AS-IS/TO-BE analysis. Knowledge of compensation and time management, and process integration across enterprise systems. Experience with API Analysis and documentation (payloads, data model) Solid grasp of SDLC processes, with a preference for Agile/Scrum experience. Strong problem-solving abilities and forward-thinking skills. Able to influence decisions and foster cooperation across departments. Ability to prioritize multiple projects and adapt to dynamic priorities effectively. Clear and persuasive in both technical and non-technical communication Srinivas (Srini) Kolumula Sr Technical Recruiter Office: ************ 912 Holcomb Bridge Road, Suite 301 Roswell, Georgia 30076 ********************************** LinkedIn **************************** A Saicon Company Certified WBE/MBE

Job Title: Research Assay Data Product Analyst Duration: 11` months+ Contract Notes: Details of the request include: • Must-have skill requirements of the role: Partner with scientists and lab teams to model the assay lifecycle (design, optimization, feasibility, qualification). Understand scientific workflows-spanning assay development, validation, and configuration-into clear, actionable requirements and drive delivery with product and engineering teams. • Location / Travel - Onsite Requirements: Limited travel to Rahway, NJ; Week 1 onsite • Work Arrangement: Primarily remote after initial onsite week • Business case for Hiring Request: Need a Product Analyst experienced in R&D Assay Data to translate scientific workflows into actionable requirements and collaborate with product and engineering teams. Cost efficiency is a factor. Contract description: Collaborate with scientists and lab teams to model the assay lifecycle (design, optimization, feasibility, qualification). Translate scientific workflows into clear, actionable requirements for product and engineering teams. Drive delivery of data solutions that support assay development, validation, and configuration. Ensure data integrity and compliance across assay-related systems and processes. Monitor and optimize product performance with a focus on cost efficiency and scalability. Qualifications: Bachelor's degree in Life Sciences, Bioinformatics, Data Science, or related field; advanced degree preferred. Proven experience with R&D assay data and scientific workflow modeling. Strong understanding of assay development, validation, and configuration processes. Ability to communicate effectively with cross-functional teams, including scientists and engineers. Experience in cost analysis and delivering cost-conscious product solutions.

Full-time | Hybrid | Mendota Heights, MN OR Loveland, CO Our client is undergoing a significant SAP transformation driven by the evolution of its S/4HANA environment and increasingly complex pricing and incentive programs powered by Vistex. As part of this effort, they are seeking a highly capable SAP SD Functional Analyst with hands on Vistex experience to join their Enterprise Business Services team. This role is ideal for someone who combines deep SAP SD functional expertise with proven experience supporting Vistex driven pricing, rebates, and incentive processes, along with the technical aptitude to understand how those solutions are configured and integrated within SAP. Role Overview As an SAP SD Functional Analyst, you will play a critical role in supporting and enhancing SAP driven business processes, with a strong emphasis on Vistex enabled pricing and incentive management. You will work closely with business stakeholders and IT partners to gather requirements, perform gap analysis, configure and test solutions, and support end to end SAP processes in a complex, integrated S/4HANA environment. This position requires both functional leadership and technical aptitude, including an understanding of SAP SD configuration, Vistex data models and logic, integrations, and the downstream impact of enhancements or custom code. Key Responsibilities Partner directly with business stakeholders to understand, support, and improve SAP enabled business processes, with a primary focus on Vistex based pricing, rebates, and incentive programs Lead requirements gathering, gap analysis, solution design, configuration, testing, and support for SAP SD and Vistex Develop a deep understanding of the SAP S/4HANA and Vistex landscape, including system design, configuration, and cross functional dependencies Own and resolve SAP and Vistex related issues within assigned functional areas, including troubleshooting, root cause analysis, solution design, testing, and implementation Work closely with technical teams including developers, integration teams, and architects to ensure Vistex requirements are accurately implemented and supported Demonstrate technical aptitude by understanding configuration logic, functional specifications, integrations, and how custom code or enhancements impact SAP and Vistex processes Lead SAP support processes, including managing incidents and enhancements through ServiceNow Work directly with end users to analyze issues, replicate problems in non production environments, and provide effective solutions Create and maintain functional and process documentation related to SAP SD and Vistex Participate in and support integration and user acceptance testing cycles, including test script creation and execution Lead initiatives within your functional area and across business streams to ensure end to end process integrity and downstream impact awareness Support and lead project efforts related to SAP and Vistex enhancements, upgrades, and process improvements Required Qualifications Bachelor's degree preferred or equivalent combination of education and experience Five or more years of SAP experience with strong functional expertise in SAP SD Hands on Vistex experience is required, particularly with pricing, incentives, rebates, chargebacks, or related programs Hands on experience with SAP S/4HANA Strong understanding of SAP SD pricing concepts and Vistex configuration and processing Functional expertise paired with technical aptitude, including the ability to understand configuration logic, functional specifications, integrations, and the impact of custom code Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non technical stakeholders Proven ability to build strong working relationships across all levels of the organization Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast paced environment Ability to take ownership of work, learn quickly, and consistently deliver results Demonstrated ability to influence and work effectively with senior leaders and key stakeholders Willingness to work extended hours as needed to meet project deadlines Experience with project planning and execution preferred Work Environment and Expectations Hybrid role with two days per week in the office Must be within a commutable distance to Mendota Heights, Minnesota or Loveland, Colorado Minimal travel required, up to ten percent Participation in an on call rotation is required

Immediate need for a talented Senior Business Performance and Metrics Consultant. This is a 10 Months contract opportunity with long-term potential and is located in Charlotte, NC Atlanta GA and Raleigh NC (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-00222 Pay Range: $65 - $69.45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Act as a liaison between cybersecurity metric owners, data engineers, and governance teams to ensure accurate and timely metric development. Support the documentation and validation of metric logic and data lineage. Coordinate and lead standing meetings to provide updates, manage timelines, and escalate blockers or data challenges. Review and validate data quality and completeness of metric inputs in coordination with data engineers. Support the development of root cause commentary and trend analysis for metrics that breach established thresholds. Partner with control and process owners to align metrics with applicable frameworks (e.g., NIST CSF, CIS, FFIEC). Prepare clear, concise executive-level summaries and presentations on metric performance and risk trends. Maintain oversight of multiple metrics in different stages of the build lifecycle, ensuring governance and consistency. Contribute to continuous improvement of the metrics program, including standardization, automation, and data quality enhancements. Key Requirements and Technology Experience: Key Skills; Security Data Metric, NIST, CSF,Data Governance Bachelor's degree or five years of related experience or an equivalent combination of education and experience In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.) Understands foundational concepts of other related professional disciplines. Experience managing small projects Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders. Ability to provide direction and mentor less experienced teammates Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills, including experience drafting executive summaries. Proficiency in Microsoft Excel, PowerPoint, and collaboration tools (e.g., Teams, SharePoint). 5-7 years of experience in cybersecurity, risk management, technology project coordination, or data analytics. Familiarity with cybersecurity domains (e.g., vulnerability management, DLP, IAM, cloud security, incident management). Working knowledge of risk and performance metric design, including KRIs, KPIs, and operational indicators. Experience gathering and documenting business requirements and translating them into actionable data or metric logic. Basic understanding of SQL or ability to read data dictionaries and data mappings. Exposure to cyber control frameworks such as NIST CSF, ISO 27001, or CIS. Exposure to Agile or iterative project delivery methods. Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Senior Functional Consultant for Workday CLM Evisort page is loaded## Senior Functional Consultant for Workday CLM Evisortremote type: Flextime type: Full Timeposted on: Posted Todayjob requisition id: JR-0102906**Your work days are brighter here.**We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.**About the Team**Come join our team and help shape the future of AI at Workday! Workday is a leader in enterprise-class, software-as-a-service (SaaS) Human Capital Management and Financial Management solutions. Our AI capabilities are central to our strategy, empowering customers to transform their businesses. The AI Services team is at the forefront of this transformation, responsible for building and delivering AI-powered solutions that drive customer value and business growth. The role, in particular, is focused on delivering AI-enabled Contract Lifecycle Management (CLM) and Contract Intelligence (CI) solutions to customers who seek to transform contract management into a strategic asset for their enterprise. Our team brings a diverse range of skills from across product, engineering, and professional services. We're passionate about innovation and committed to excellence, working to Workday's core values of Customer Service and Integrity. We collaborate closely with our engineering, product, and sales teams to ensure that our customers are successful in adopting AI technologies and realizing their business objectives.**About the Role**As a Sr. Functional Consultant, you will be responsible for ensuring the successful implementation of Workday's CLM and CI solutions. You will provide your implementation expertise to our clients while understanding how to best configure and test Workday solutions to meet their business requirements.**About You****Basic Qualifications*** 5+ years of functional experience in SaaS based AI CLM and Contract Intelligence* 5+ years Consulting experience**Other Qualifications*** 5+ highly preferred qualification in Sourcing, Procurement, Spend, Revenue, HCM, and Planning system deployment* 5+ years experience implementing CLM solutions (e.g. iCertis, Siron, DocuSign CLM, Ironclad), Workday, SAP, Oracle, PeopleSoft, Ultimate Software, similar applications* 2+ years experience executing process maturity and value assessments* Industry experience [select one: Healthcare, Financial Services, Education, Government]**Workday Pay Transparency Statement**The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please .Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $131,500 USD - $197,300 USDAdditional US Location(s) Base Pay Range: $111,100 USD - $197,300 USD**Our Approach to Flexible Work**With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the , and , by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com. #J-18808-Ljbffr

At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great? JOB SUMMARY Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets. The ERP Analyst will provide Enterprise Resource Planning (ERP) systems and operational support throughout the project life cycle. The ideal candidate will play a key role in the advanced customization, configuration, and maintenance of MTG's ERP systems. This position involves in-depth analysis and testing of ERP processes and reporting to ensure optimal performance and alignment with corporate goals. The ERP Analyst collaborates with senior team members and provides expertise in addressing complex ERP-related challenges. In addition, the ERP Analyst will periodically support the Operations team in executing technology-related projects for our clients. To succeed, the ERP Analyst must possess excellent customer service skills and maintain strong professional relationships with all stakeholders, including employees, clients, vendors, and partners. Strong communication, administrative skills, organizational and multi-tasking capabilities are vital. The position is a full-time, in-office role that reports to the Manager of IT and Business Transformation. KEY DUTIES AND RESPONSIBILITIES Lead in the customization and configuration of advanced ERP workflows Conduct in-depth analysis of ERP systems to identify areas for improvement and optimization Collaborate with senior team members and cross-functional teams to gather requirements, design process improvements, and implement ERP solutions Perform comprehensive testing of ERP workflows to ensure compliance with corporate needs and industry standards Provide support for end-users and troubleshoot ERP-related issues Stay abreast of emerging ERP technologies and contribute to the continuous improvement of ERP processes Gain a thorough understanding of MTG services and operational processes Tracking and reporting overall progress and milestone status to Coordinators and Project Managers as needed Develop and maintain positive relationships with clients, fellow employees, vendors, and local service providers Coordinate resources to support the project completion process and assist with post-install document/program creation Administrative responsibility to support systems utilization, including but not limited to managing security settings, user access, change requests, and overall system configuration Stay informed of and communicate updates and improvements to systems and operational processes Coordinate reporting needs, generate reporting, and conduct high-level data analysis to support leadership in data-driven decision-making Develop custom reports based on departmental and overall company goals Evaluate and optimize workflow and define best practices Other related duties as required or assigned QUALIFICATIONS 3+ years of experience in a business operations role, ideally with expertise in reporting and business process automation Familiarity with enterprise-level ERP solutions, CRM solutions, data visualization tools, and project management solutions Ability to translate raw data into meaningful metrics Demonstrated experience in project management, formal or informal Ability to own and solve problems independently and as part of a cross-functional team Considerable experience with Microsoft applications (Word, Excel, PowerPoint, 365, etc.) Excellent organization skills and a passion for process and business systems, as well as process improvement Effective communication skills, written, verbal and visual (example: process mapping/workflow) Proven ability to multitask in a fast-paced environment Excellent interpersonal skills with the ability to work with a variety of stakeholders PERFORMANCE MEASUREMENTS Demonstrates a clear understanding of the key duties and responsibilities of the position Shows enthusiasm and effort to perform all aspects of the role effectively Exhibits competence and capability to execute key duties and responsibilities efficiently Consistently meets expected standards of quality and customer satisfaction Completes assigned tasks promptly and adheres to project deadlines Always represents MTG in a professional manner, embodying the company's standards of conduct and appearance Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment Maintains effective working relationships and collaborates well within a team environment Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks Alignment with and demonstration of MTG's Core Values: People First: Demonstrates humility, helpfulness, and genuine care for others Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations Sense of Urgency: Responds promptly and diligently to organizational and client needs Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards COMPENSATION AND BENEFITS Base Salary $72,000 - $85,000+ DOQ Phone Stipend Medical, Dental & Vision Insurance 401k Match PTO Nice Healthcare Life Insurance - Company-provided STD / LTD - Company-provided Employee Referral Bonus Development Opportunities Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Shift : Monday-Friday 8:00-4:30 CT (flexible hours) What level of experience, certifications, and specific skills are required? 1. 1-3 years Genesys Cloud experience 2. Experience updating and maintaining data tables 3. Experience managing operating schedules and schedule groups. Summary: The Consulting Configuration Analyst of Patient Contact Operations role is a key member of the Company's Contact Center Operations Support team with the responsibility of working with the Director - Contact Center Optimization to collaborate with cross-functional teams to define and document configuration management requirements, ensuring accurate and up-to-date configuration data. DUTIES INCLUDE BUT ARE NOT LIMITED TO: Maintaining the configuration management database. Oversee the tracking, identification, and control of configuration items throughout their lifecycle. Develop and maintain configuration management plans, policies, and procedures to adhere to industry standards and regulatory requirements. Conduct comprehensive configuration audits and reviews to ensure consistency, accuracy, and compliance. Conduct monthly scans of all environments. Maintain version control of operational configurations for hardware and software. Participate in the selection and deployment of configuration management tools and systems. Work closely with stakeholders to resolve configuration-related issues and discrepancies. Stay current with industry trends and best practices in configuration management. Applies technical knowledge and understanding of business processes to recommend opportunities for optimizing business process through utilization of technology. Translates and documents requirements into detailed program designs to present to leadership Manages small projects, tracks project progress, identifies risks, communicates risks, status, and assesses potential impacts to the business. Sphere of influence - Mid to upper management Skilled at performing database queries of the application database to provide data Committed to and supportive of all policies and procedures and the monitoring and enforcement of them. Completes work independently with limited supervision. Provide guidance to all levels of Management and other applicable leadership to resolve internal and external needs or issues. Adheres to Code of Conduct. Performs other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES: Excellent communication (oral and written) skills, particularly in writing practical and data-driven proposals. Strong attention to detail including proven ability to prioritize competing initiatives simultaneously. Robust analytical skills with the ability to use solid troubleshooting techniques with data analytics. Ability to think tactically, persuade stakeholders, and execute methodically. Knowledge of relational database structure and ability to monitor processing to identify issues preferred. Experience in related industries a plus (e.g., healthcare, contact centers, financial, data analytics and processing). Experience with Microsoft Excel, Teradata and SQL server preferred. Creative, entrepreneurial approach to configuration/technology possibilities. Knowledge of hardware and operating systems. Proven ability to identify issues and recommend solutions to others. Experience with all phases of complex projects, including ideation, development, and implementation. Experience with creating and presenting reports to all levels of corporate structure. Knowledge of Contact Center Configuration/Reporting/Dialer Knowledge of the Genesys Cloud Platform preferred. COMPETENCIES FOR THE ROLE: Strong communication skills - Strong verbal and written communication skills. Ability to ask probing questions and listen to understand and document business needs/issues. Communicates clearly and concisely. Able to develop and deliver formal presentations and lead meetings with management. Problem Solving / Decision Making - Obtaining information and identifying issues and relationships relevant to achieving a goal or vision; committing to a course of action to accomplish a goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values. Customer Focus - Seeks to understand the customer, creates customer-focused practices to prevent issues, and assures customer satisfaction. Planning and Organizing - Establishing courses of action for self and others to ensure work is completed efficiently. Able to manage a number of projects/assignments. Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over several time period cycles. Continuous Learning - Identifying new areas for learning; creates and takes advantage of learning opportunities; consistently gains knowledge and skill on the job and learning through their application. Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals. Innovation - Views difficult situations and/or problems as opportunities for improvement resulting in innovative solutions while trying different/novel ways to embrace change. Tactical Execution - Oversees the development, deployment and direction of complex programs and processes along with back end audit confirmations. Project Management - Assesses work activities and allocates resources appropriately. Organization - Proactively prioritizes needs and effectively manages resources. EDUCATION: Bachelor's degree in Computer Science, Analytics, Information Systems, Business Administration, Engineering or a related field of study required. Equivalent relatable experience may substitute degree requirement. EXPERIENCE: 5+ years of experience in related positions for Configuration/Contact Center Healthcare/Contact Center/Genesys Cloud experience is preferred