Ambulatory care coordinator jobs in Buffalo, NY

Job Description The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services. Major Responsibilities/Activities: Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model Utilizes a strengths-based family driven approach to services Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from Conducts assessments throughout duration of the case Provides education, care coordination, and community linkages as appropriate Conducts face to face contacts with families Conducts Child and Family Team meetings each month Participates in trainings required by stakeholders and agency Maintains timely and accurate documentation in two systems Other duties as deemed appropriate Competencies: Solid writing and verbal communication Strong engagement skills and ability to engage with diverse populations Flexibility related to scheduling Familiarity with computer applications (i.e. Word, Excel, Outlook) Familiarity with Fidelity EHR and Connections are a plus Bi-lingual ability is a plus Motivational Interviewing skills are a plus Minimum Requirements: Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families. Valid NYS Driver's License and adequate auto insurance Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds. Hours: Flexible schedule based on clients' needs. Competitive pay rate of $21.512 per hour based on a 37.5 hour work week CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. Paid Time Off (PTO) -20 PTO Days (25 Days After Five Years of Employment) -14 Paid Holidays (includes 2 flex holidays) - Bereavement: Four Paid Days - Paid Jury Duty Employer Paid Life Insurance Medical, Two Plan Options Dental, Two Plan Options Vision Insurance Wellness Program and Incentives Health Savings Account (HSA) and Quarterly Employer-Contributions Healthcare Flexible Spending Account (FSA) Dependent Care FSA Retirement Employee Referral Bonus Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) 403(b) Right Away and Employer-Contributions After Two Years Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. This is full-time (40 hours) position, with a flexible schedule based on client needs with availability needed for some occasional weekend & evening hours. After the initial training period, flexibility for being in an on-call rotation is required. This role is primarily mobile with community commitments, covering multiple counties in Hillside's Western & Southern Tier Regions. Note that mileage is eligible for a generous reimbursement. Essential Job functions Coordinate multiple aspects of the youth's and/or families' care. Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team. Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team. Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes. Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs. Meet with youth individually to assess and teach skill development and report on their progress. May organize and facilitate skill-based groups for youth. Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication. Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed. May be assigned to lead projects or mentor program staff. On-call responsibilities for Foster Care program. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Bachelor's degree required. Minimum 18 months of relevant experience required. Therapeutic Foster Care program: Master's degree in Social Work or a related human services field, OR Bachelor's degree in Social Work or related human services field with 2 years of related experience. SPECIAL REQUIREMENTS Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated: Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies Ability to de-escalate and manage crisis situations both in-person and by phone Ability to deliver psychoeducational training Ability to work collaboratively as part of a multi-disciplinary treatment team Ability to work through a series of issues using independent judgment Ability to be independent and self-directed Physical Demands & Work Environment Must be able to work a variable scheduling including evenings and weekends The following daily physical demands are required: Sitting (up to 6 hours) Occasional standing (up to 2 hour) Occasional walking (up to 2.5 hours) Driving (several times a week up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent Ability to change positions as needed SPECIAL CONSIDERATIONS While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $21.50 Minimum pay rate, $31.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment -and we want YOU to join our dynamic team! We're hiring Care Coordinators for the following departments: Facilities - If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. Retail - If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here. CPAP Services - If you're passionate about helping clients achieve their best sleep, we need you! Outpatient Services - If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit. Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it. Each position plays a vital role in delivering top-notch care and customer service! What You'll Do Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies. Educate Clients : Guide individuals and clients on product usage, insurance coverage, and best practices-whether in facilities, a retail storefront, or for CPAP needs. Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service. Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records. Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department. What You Bring Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively. Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals. Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks-from assisting walk-in customers to verifying insurance details. Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments. Minimum Education : High School Diploma or GED required. Associate or Bachelor's degree preferred What You Get - Benefits That Go Beyond the Basics Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs Be Part of Something Bigger - Join an organization that values giving back through community programs Compensation $18.00 - $24.00 per hour, depending on experience Location Wheatfield, NY

Job Description If you are looking to join a positive, team-oriented culture with staff members that have a passion for helping others, come grow with us. We are a not-for-profit audiology practice in Western New York with several staff members that have been with us for decades. Audiology is often listed as a top healthcare profession and our employees love the work we do! Hearing Evaluation Services of Buffalo is looking for an energetic and motivated individual to manage the front office and represent our practice with professionals. We are hiring for our Tonawanda location. Hours are Monday - Friday -9AM -5PM. Travel to other locations will be required; other locations are Williamsville, Orchard Park and Amherst. Essential Duties and Responsibilities: Handle patient calls and effectively manage schedule. Contact patients to confirm appointments. Track and report daily scheduling metrics. Effectively handle telephone inquiries. Greet patients immediately upon their arrival and provide excellent customer service. Position Qualifications: High School Diploma required, Associate's degree preferred Qualified candidates must have a background in customer service or retail. Must be computer literate in all Microsoft Office programs. Must be able to work well independently, as well as in a team setting. The ideal candidate will also possess: Excellent people and customer service skills Ability to handle heavy phone work and provide top-notch service. Strong organizational skills. Excellent communication skills. Prior medical/healthcare office experience a plus! Independent worker, thinks on their feet. Ability to multi-task Salary negotiable upon experience. Benefits include Health, Dental, Vision, 401K, FSA, PTO, Paid Holidays.

Job Description Care Management Coordinator Job Title: Care Management Coordinator Reports to: Chief Program Officer Job Category/ EEO: Exempt, FT 12 months, on call, Manager Department: Residential Services Remote: No Pay Range: $65,000 Position Overview Oversees the day-to-day operations of the care management team providing Health Home and deficit funded services to adult with a serious mental illness. The Care Management Coordinator manages a team of care managers who provide comprehensive assessment and evaluation, care planning and coordination, outreach and crisis intervention, linkage to medical, financial, social, rehabilitation and psychiatric services, advocacy, development of social supports and procurement of needed resources. The coordinator monitors and assures performance of the team in the areas above and assures that team/program outcomes are met. Reporting Relationships The Care management Coordinator reports directly to the Chief Program Officer PRINCIPAL DUTIES AND RESPONSIBILITIES Service Administration and Coordination: Ensures that program activities are coordinated and carried out and that all service and statistical records are adequately maintained according to federal, state and agency regulations. Audit records are regularly kept by staff to ensure adherence to federal and state regulations. Reviews documentation problems with staff in a timely manner and initiates necessary corrective actions. Ensures that all residents receive the appropriate services. Schedules, coordinates, and assigns all activities of the staff based on resident and program needs. Ensure all Electronic Medical Record (EMR) systems are updated and accurately reflect monitored data. This includes maintaining current and accurate entries in AWARDS, SPOA, CAIRS, HealtheLink, Netsmart, and Medent. Supervision of Care management Oversee admission and orientation of new case assignments; assure timely processing of all related paperwork. Ensure timely development and implementation of Individualized Service Plans. Ensure continuity of clients' entitlements through timely submission of required forms and documentation, including initial certifications and re-certifications. Oversee care management discharges; ensure timely processing of related paperwork, including but not limited to discharge summaries and financial summaries. Develop effective working relationships with other service providers. Assure timely reporting and review of untoward incidents and events. Participate in regular and unplanned case reviews. Assure that the rights and dignity of clients are maintained at all times; assure that resident grievances are processed in a timely manner. Staff Supervision Always ensure program coverage. Provides supervision, coaching and instruction to staff through individual and group conferences and direct participation in the provision of services (e.g. co-case management) in order to assure appropriateness and quality of services being provided. Evaluates staff performance. Orient staff to Agency and program specific mission, philosophy, policies, and procedures. Coordinate regularly with ECDMH, NYSOMH and Health Home Agencies on case related issues. Schedule and conduct regular staff meetings. Assure that staff receives appropriate training. Requirements Master's degree in human services related fields with a minimum of 3 years' experience supervising staff providing care to persons with mental illness, chemical dependency, developmental disabilities or a chronic medical condition. Preference will be given to candidates licensed to practice in NYS (i.e LCSW/LMSW/LMHC) One (1) year of paid supervisory/administrative experience in a human service setting with experience supervising a staff of 3-5 individuals. Must have use of an automobile and valid driver's license with evidence of good driving record. Must have a flexible schedule. Other Knowledge/Skills/Abilities Ability to work independently and initiate change. Possess an even temperament. Have strong organizational and time management skills. Work effectively within a team setting. Have strong computer, data management and analysis skills. Have superior interpersonal and conflict resolution skills. Value cultural difference, collaborative efforts, and person-centered services. Demonstrate excellent verbal and written skills. Strong negotiation, judgment, problem solving, and time management skills are essential to success at this position.

Are you E.P.I.C?! At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment -and we want YOU to join our dynamic team! We're hiring Care Coordinators for the following departments: Facilities - If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you. Retail - If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you'll thrive here. CPAP Services - If you're passionate about helping clients achieve their best sleep, we need you! Outpatient Services - If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit. Resupply & Compliance Services - If you love keeping patients' therapy running smoothly by getting their supplies to them on time, this role has your name on it. Each position plays a vital role in delivering top-notch care and customer service! What You'll Do Provide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies. Educate Clients : Guide individuals and clients on product usage, insurance coverage, and best practices-whether in facilities, a retail storefront, or for CPAP needs. Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service. Manage Documentation : Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records. Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department. What You Bring Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively. Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals. Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks-from assisting walk-in customers to verifying insurance details. Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments. Minimum Education : High School Diploma or GED required. Associate or Bachelor's degree preferred What You Get - Benefits That Go Beyond the Basics Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs Be Part of Something Bigger - Join an organization that values giving back through community programs Compensation $18.00 - $24.00 per hour, depending on experience Location Wheatfield, NY

Job Description Accessible Academics in Buffalo, NY is looking for a full-time transition coordinator to join our team. You will work in a collaborative environment that is dedicated to making a difference in the lives of young adults with disabilities. The hours are flexible and work is primarily remote, with occasional attendance at vendor events or in-person meetings to share our mission with community partners. We are a small, growing agency, so this is a great opportunity to make a lasting impact. We offer generous benefits, such as unlimited PTO, 401k, technology stipend, mileage reimbursement, and medical benefits. To apply, visit: ******************************************************* Responsibilities Develop relationships with local high schools, post-secondary institutions, and other local agencies to develop a pipeline of student referrals Participates in the development of student recruitment and retention plans, strategies, and written materials Conducts presentations and attends marketing events as a vendor for the purpose of sharing information about agency services and recruiting new students Develops and sends out marketing materials, maintains organization weekly blog and social media accounts, and other marketing duties as assigned Onboard new students and provide transition counseling to students and families Conduct initial and ongoing vocational, life, and academic skills assessments as part of the new student on-boarding process Develop a transition plan for each student including vocational interests, behaviors, and readiness, and make specific recommendations for students' transition from high school, through post-secondary credential attainment, and into employment in the community Link students to outside agencies as needed Oversee the programming of each student to ensure that students are making adequate progress towards completing their transition plan Build a network of relationships with local businesses and non-profits in the community for potential volunteer, internship, or job placement of students Receive instructor certification in training programs, maintain current certifications, and train new staff Engage in professional development opportunities to remain current in the field of transition planning and admissions counseling Communicate with families and students and support our Coaching services as needed Other duties as assigned Qualifications Bachelor's degree; at least 2 years of experience directly related to the duties and responsibilities specified Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. We are looking forward to hearing from you.

The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. This is full-time (40 hours) position, with a flexible schedule based on client needs with availability needed for some occasional weekend & evening hours. After the initial training period, flexibility for being in an on-call rotation is required. This role is primarily mobile with community commitments, covering multiple counties in Hillside's Western & Southern Tier Regions. Note that mileage is eligible for a generous reimbursement. Essential Job functions Coordinate multiple aspects of the youth's and/or families' care. Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team. Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team. Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes. Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs. Meet with youth individually to assess and teach skill development and report on their progress. May organize and facilitate skill-based groups for youth. Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication. Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed. May be assigned to lead projects or mentor program staff. On-call responsibilities for Foster Care program. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned. Education & Experience Bachelor's degree required. Minimum 18 months of relevant experience required. Therapeutic Foster Care program: Master's degree in Social Work or a related human services field, OR Bachelor's degree in Social Work or related human services field with 2 years of related experience. SPECIAL REQUIREMENTS Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. Knowledge, Skills & Abilities In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated: Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies Ability to de-escalate and manage crisis situations both in-person and by phone Ability to deliver psychoeducational training Ability to work collaboratively as part of a multi-disciplinary treatment team Ability to work through a series of issues using independent judgment Ability to be independent and self-directed Physical Demands & Work Environment Must be able to work a variable scheduling including evenings and weekends The following daily physical demands are required: Sitting (up to 6 hours) Occasional standing (up to 2 hour) Occasional walking (up to 2.5 hours) Driving (several times a week up to 6 hours) Continuous balancing (up to 8 hours) Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours) Weekly lifting up to 10-15 lbs. on a daily basis Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.) Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent Ability to change positions as needed SPECIAL CONSIDERATIONS While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. $21.50 Minimum pay rate, $31.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.

Requirements High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Social Work, Human Services, Nursing, or a related field preferred. Prior case management, care coordination, or social services experience strongly preferred, particularly in home care, private-pay, managed care, or community-based settings. Experience with NYS home care regulations and LHCSA operations preferred. Experience in customer service, hospitality coordination, or premium service roles strongly preferred. Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making. Strong communication, professionalism, discretion, and client-service orientation. Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems. Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups. Customer Service Skills Demonstrates professionalism, accountability, and strong interpersonal skills. Welcomes constructive feedback and actively supports collaboration. Comfortable with independent decision-making, conflict resolution, and high-volume multitasking. Specialized Skills and Technical Competencies Proficient in Google Workspace and cloud-based documentation systems. Experienced with scheduling platforms (e.g., AlayaCare). Familiarity with case management principles, care coordination models, and community resource navigation. Knowledgeable in home care compliance standards, EVV, and LHCSA operations. Salary Description $24-$26

Job Description Description: Care Coordinator Purpose: The Care Coordinator will provide coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care. Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. Respects patients by recognizing their rights; maintaining confidentiality. Maintains quality service by establishing and enforcing organization standards. Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Assists all patients through the healthcare system by acting as a patient advocate and navigator. Complete home visits as needed to further evaluate patient needs and home life circumstances. Initiate referrals for services that are assessed as needed. Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives. Supports patient self-management of disease and behavior modification interventions. Contributes to team effort by accomplishing related results as needed. Performs other duties as assigned Education/Skills/Qualifications: Bachelor's Degree in Public Health, Nursing, and Behavioral Sciences preferred or combination of Associates Degree and relevant experience. Self-disciplined, energetic, passionate, innovative One year ambulatory or public health experience is preferred Excellent interpersonal and communication skills required Leadership and organizational skills essential Bilingual especially in Spanish is preferred Computer literate Demonstrate sound judgment, decision-making, and problem-solving skills Knowledge of medical office practices, procedures, and equipment Knowledge of problem-oriented record-keeping Correct English usage, spelling, and grammar Confidence to communicate and outreach to other community healthcare organizations and personnel Knowledge of community resources The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment-every time” Be Purpose-Built: We create spaces and programs that respect clients' individuality and opens access. We strive to meet the individual where they're at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children's Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Coordinate all services for assigned children's caseload dependent on assessment of needs (High, Medium, or Low). Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices. Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II). Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate. Promote client rights and access to social service, social security, mental health, and other support services. Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care. Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually. Conduct regular case review with client and members of the client's care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals. Complete the monthly Children's Billing Questionnaire for each client on their assigned caseload by the last business day of each month. Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services. Work directly with clients, family/caregivers, and discharge planners to assist in transition planning. Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation. Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc. Work collaboratively with schools and other educational providers to ensure client's needs are met. Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program. Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists. Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers. Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter. Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES. Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed. Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Identify and apply appropriate role definition and skilled boundaries. QUALIFICATIONS Education and Experience: Bachelor's Degree in relevant discipline required; social work or other behavioral related area preferred. 2 or more years' experience with community-based client services or equivalent. Knowledge, Skills & Abilities: Experience in care coordination/ care management highly preferable. Familiarity with electronic health record management system a plus. Familiarity with community linkage resources helpful. Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources. Willingness to work within the community, complete home visits and directly transport clients. Ability to occasionally work outside normal work hours to meet client / outreach needs. Capacity to use Microsoft Office Word and Excel databases, as well as web-based health information systems. Competencies: Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one. Time Management - Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively. Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services. Must have access to a reliable vehicle, possess a valid, clean NYS driver's license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000. Flexible hours, including days and some evenings, late nights, and weekends. PHYSICAL REQUIREMENTS Light physical activities and efforts required working in an office environment. Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents. Auditory acuity sufficient to communicate with staff and others by phone and in person. Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications. Health, Dental, and Vision insurance. Accrued Paid Time Off (PTO) of 4+ weeks. 401k retirement plan with agency contribution of 4%. 13+ observed holidays annually. Early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionDescription: Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. Make an impact. Elevate the client experience. Lead our new concierge service line! We are currently seeking a Concierge Care Coordinator in our Niagara Falls, NY area to support day-to-day scheduling needs while launching and managing our new Concierge Private-Pay Personal Care Aide Program. This role blends coordination, client experience, and service-line development, perfect for someone who loves organization, problem-solving, and delivering exceptional care. What You'll Do Manage complex daily scheduling to ensure seamless continuity of care Provide high-touch support for private-pay concierge clients, similar to case management Coordinate appointments, transportation, and community linkages Build workflows and help develop the agency's new concierge service line Support recruiting and onboarding of Concierge PCAs Ensure a premium, personalized client experience Serve as a central point of contact for clients, caregivers, and community partners Light work: exerts up to 20 lbs occasionally; primarily sedentary with substantial computer- and phone-based tasks. Hours: Monday-Friday, 9:00am-5:30pm Location: Office Why This Role Matters You'll be at the forefront of shaping a growing service line-supporting clients who need a higher level of responsiveness, personalization, and coordination across the care continuum. We offer a full benefits package including health insurance with employer contribution) vision insurance, dental insurance, short term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program , hospital indemnity, Employee Discount Programs PTO, 401k w/ match, and more, plus room for growth and advancement! Venture Forthe Inc. is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Requirements: High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Social Work, Human Services, Nursing, or a related field preferred. Prior case management, care coordination, or social services experience strongly preferred, particularly in home care, private-pay, managed care, or community-based settings. Experience with NYS home care regulations and LHCSA operations preferred. Experience in customer service, hospitality coordination, or premium service roles strongly preferred. Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making. Strong communication, professionalism, discretion, and client-service orientation. Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems. Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups. Customer Service Skills Demonstrates professionalism, accountability, and strong interpersonal skills. Welcomes constructive feedback and actively supports collaboration. Comfortable with independent decision-making, conflict resolution, and high-volume multitasking. Specialized Skills and Technical Competencies Proficient in Google Workspace and cloud-based documentation systems. Experienced with scheduling platforms (e.g., AlayaCare). Familiarity with case management principles, care coordination models, and community resource navigation. Knowledgeable in home care compliance standards, EVV, and LHCSA operations.

Our office, Precision Endodontics - Williamsville, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Answering all incoming calls and redirecting them or keeping messages Check, sort and forward emails Keep updates records and files Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) Able to work Monday - Friday from 7:30am-4:40pm or 8:00am-5:00pm As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 3 years of proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$23-$26 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

**This position involves overall accountability for the daily coordination of child/adolescent care needs. Provide services to child/adolescent up to the age of 21. Conducts a comprehensive health assessment with child/adolescents using NYSDOH assessment tools (CANS- NY & UAS). Assist child/adolescent & families to access care in the most appropriate setting. Sets child/adolescent goals, monitors and reports status of goals to all care system providers.Ensures that a holistic approach is used and that goals for all dimensions of health; psychosocial, behavioral, emotional and medical are met. Collaborates with Social Work, all CHH Care Coordinators, Medical Staff, Nursing, Ancillary services to ensure that child/adolescent care is coordinated, including accompanying documentation and referrals, appropriate community referrals, and completed family/child/adolescent education and linkages.Must have valid drivers license, must be able to provide proof of insurance coverage and must have a reliable vehicle to perform the essential job duties. The candidate cannot have any revocations or suspensions on their driving record.** **Education And Credentials** AAS - Associate of Applied Science Social Work, Psychology or related Human Services field required. Related internships will be considered as well, or BA - Bachelor of Arts Social Work, Psychology or related Human Services field required. NYS Drivers License upon hire required. CANS-NY 0-5 Year Old and CANS-NY 6-21 Year Old required within 30 days. **Experience** **1 year of experience in a medical or behavioral health setting, with pediatric and/or adolescent populations required. Related internships will be considered as well.** Working Conditions **Job Details** Department: Oishei Healthy Kids Standard Hours Bi-Weekly: 75.00 Weekend/Holiday Requirement: No On Call Required: No **With Rotation:** **Scheduled Work Hours:** 8am-4pm; 8:30am-4:30pm or 9am-5pm Work Arrangement: Onsite Union Code: U44 - SEIU 1199 Oishei Healthy Kids Requisition ID#: 13983 Grade: OHK2 Pay Frequency: Bi-Weekly **Salary Range:** $21.00 -$27.00 *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. _Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_ **Position** Care Coordinator **Location** US:NY:Buffalo | Clinical Support Staff | Full-Time **Req ID** null Equal Opportunity Employer Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences. Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.

Requirements • Minimum requirements are an associate's degree in Human Services or related field of study and three years' work experience in a human services position. Substance Use experience preferred but not required. • Must possess a valid New York State driver's license and reliable transportation to ensure ability to be at work on time. Salary Description $24.00/Hour

WHO WE ARE LOOKING FOR Spectrum Vision Partners (SVP) and OCLI Vision (OCLI) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a great team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team we can't live without. We want to learn more about you and the kind of team culture you can help us create. We're interested in your relevant skills and what you can do. We're even more interested in your positive attitude and flexible mindset! We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We are looking for passionate and empathetic people to join our team as Assistant Surgical Coordinators. Our Assistant Surgical Coordinators are responsible for ensuring that patients? surgeries are authorized and that records are complete and accurate. This includes contacting insurance companies, verifying patient information, and cross-training in other related areas. You will play a vital role in the patients experience with OCLI and in helping our doctors to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU Ensures that all authorizations and pre-certifications are obtained to expedite reimbursement. Contacts insurance companies via telephone, facsimile, and computer; Exchanges all correspondence necessary to authorize surgery. Maintains current knowledge of insurance company requirements, medical terminology, and diagnosis and procedure codes. Verifies patient information as appropriate and obtains any missing information. Reviews record and physician forms for completeness. Coordinates surgery related paperwork and authorization information with the appropriate ASC or Hospital, and the Central Business Office. Communicates to all involved parties any unusual circumstances involving patient insurance benefits, coverages, or requirements. Cross trains into other areas; including front desk and serves as primary back-up for Surgical Coordinator. Always maintains professional demeanor with patients, physicians, and co-workers. Observes strict patient confidentiality. WHAT YOU'LL NEED TO SUCCEED You are an excellent communicator - both verbally and written. You are outgoing, you love the idea of interacting with patients every day. You are comfortable providing white glove service and responding quickly to our patient's needs. You are a dependable problem solver - You're the one people call to keep cool in stressful situations. You have a positive, can-do attitude and work well in collaborative environments. You're flexible - you roll with the punches and easily accept change. You're knowledgeable in ocular pharmacology such as anesthetics, steroids, antibiotics, mydriatics and cycloplegics, epinephrine, miotics and non-steroidal anti-inflammatories is a PLUS, but not a requirement. While performing the duties of this Job, the employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we are also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-Center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination. We are seeking a part-time Hospitality Center Worker to join our team. The Hospitality Center Worker welcomes individuals and families to the hospitality centers while providing general oversight of the Hospitality Center during visiting hours. The working hours for this role are exclusively on Saturdays and Sundays, 7:30am - 4pm This position is located in Attica, NY. Salary: $18/hr Requirements Essential Duties: Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. Respond to general inquiries for program information. Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. Maintain a clean and safe environment in accordance with all infection and safety control policies. Report all physical plant problems to the supervisor, when appropriate, and prison authorities. Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. In-person attendance is required to collaborate with co-workers. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent is required. A minimum of one year of customer service and or working with family and children. Key Competencies: Ability to interact with a multicultural population is required Must be able to react to change as the program dictates Good organizational, communication and problem-solving skills are required Must be able to obtain clearance from NYS DOCCS Benefits of Working for the Osborne Association Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. Salary Description $18 per hour

Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. Make an impact. Elevate the client experience. Lead our new concierge service line! We are currently seeking a Concierge Care Coordinator in our Niagara Falls, NY area to support day-to-day scheduling needs while launching and managing our new Concierge Private-Pay Personal Care Aide Program. This role blends coordination, client experience, and service-line development, perfect for someone who loves organization, problem-solving, and delivering exceptional care. What You'll Do Manage complex daily scheduling to ensure seamless continuity of care Provide high-touch support for private-pay concierge clients, similar to case management Coordinate appointments, transportation, and community linkages Build workflows and help develop the agency's new concierge service line Support recruiting and onboarding of Concierge PCAs Ensure a premium, personalized client experience Serve as a central point of contact for clients, caregivers, and community partners Light work: exerts up to 20 lbs occasionally; primarily sedentary with substantial computer- and phone-based tasks. Hours: Monday-Friday, 9:00am-5:30pm Location: Office Why This Role Matters You'll be at the forefront of shaping a growing service line-supporting clients who need a higher level of responsiveness, personalization, and coordination across the care continuum. We offer a full benefits package including health insurance with employer contribution) vision insurance, dental insurance, short term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program , hospital indemnity, Employee Discount Programs PTO, 401k w/ match, and more, plus room for growth and advancement! Venture Forthe Inc. is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Requirements High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Social Work, Human Services, Nursing, or a related field preferred. Prior case management, care coordination, or social services experience strongly preferred, particularly in home care, private-pay, managed care, or community-based settings. Experience with NYS home care regulations and LHCSA operations preferred. Experience in customer service, hospitality coordination, or premium service roles strongly preferred. Skilled in conflict resolution, scheduling systems, care coordination, and high-pressure decision-making. Strong communication, professionalism, discretion, and client-service orientation. Proficiency with Google Workspace, scheduling platforms (e.g., AlayaCare), and cloud-based documentation systems. Ability to support cross-functional teams and collaborate with clinical, HR, operations, and leadership groups. Customer Service Skills Demonstrates professionalism, accountability, and strong interpersonal skills. Welcomes constructive feedback and actively supports collaboration. Comfortable with independent decision-making, conflict resolution, and high-volume multitasking. Specialized Skills and Technical Competencies Proficient in Google Workspace and cloud-based documentation systems. Experienced with scheduling platforms (e.g., AlayaCare). Familiarity with case management principles, care coordination models, and community resource navigation. Knowledgeable in home care compliance standards, EVV, and LHCSA operations. Salary Description $24-$26

Job Description Our office, Precision Endodontics - Williamsville, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Answering all incoming calls and redirecting them or keeping messages Check, sort and forward emails Keep updates records and files Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) Able to work Monday - Friday from 7:30am-4:40pm or 8:00am-5:00pm As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 3 years of proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$23-$26 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.