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Ambulatory care coordinator jobs in Carolina, PR

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Ambulatory Care Coordinator
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Transition Coordinator
  • TRANSITION COORDINATOR

    Universal Health Services 4.4company rating

    Ambulatory care coordinator job in Guaynabo, PR

    Responsibilities * Review the behavioral health inpatient census daily to identify new admissions, ongoing hospitalizations, and discharged members. * Identify individuals who meet the criteria for the Transition of Care program. * Conduct timely outreach and structured follow-up calls after hospital discharge to confirm stability, review care instructions, assess safety, and address post-discharge needs, symptoms, risk factors, and barriers to recovery. * Review discharge instructions, prescribed medications, scheduled follow-up appointments, and treatment plans with members to promote adherence. * Assist members in scheduling follow-up appointments with behavioral health providers, and arrange urgent psychiatric or crisis services when indicated. * Evaluate risk for readmission, relapse, medication non-adherence, or deterioration of mental health. * Communicate with inpatient teams to track clinical status, discharge readiness, and barriers to transition. * Coordinate ambulatory services with mental health providers, partial hospitalization programs, intensive outpatient programs (IOP), and community case management as appropriate. * Collaborate with providers and the pharmacy department to resolve issues related to refills, cost, interactions, or access to medication. * Assess social determinants of health, including housing insecurity, food instability, and transportation needs. * Provide mental health-focused interventions, including education on diagnosis, treatment adherence, early warning signs of relapse or crisis, and strategies for safe and supportive home management. * Use a collaborative approach with internal departments and stakeholders (Quality, Financial, Pharmacy, Utilization, Access Center) to coordinate services and track utilization and progress toward recovery. * Assist members with a safe transition of care from one setting to another. * Assist members when physical needs are identified and facilitating access to the appropriate services through the medical plan to ensure proper and timely management. * Advise individuals, families, and significant others on available options to support their recovery process. * Participate in case discussions with mental health providers and other community or governmental agency professionals. * When appropriate and if the member is identified as benefiting from case management services, submit a referral to the program to address their needs. * Comply with and promote established confidentiality regulations. * Document clinical information promptly in the appropriate platforms. * Advise individuals, families, and significant others on available options to support their recovery process. * Comply with and promote the established confidentiality regulations. * Document the clinical information on time on the appropriate platforms. * In compliance with the policies, procedures, and code of ethics maintains a therapeutic relationship with the family or support system. * Serve as a liaison between member's family, mental health providers and physical health providers. * Analyses and discuss cases with the psychiatric hospitals' clinical personnel when necessary. * Practices cultural competency, conscientiously, and with respect for diversity. * Promotes and incorporates the use of evidence-based practices and empowerment strategies with an emphasis on prevention of exacerbations and complications. * Represents the program or the corporation in interdepartmental meetings, with government agencies, commercial accounts, IPAs, for profit and nonprofit organizations, among others. * Keeps the specialization license and professional association membership (colegiación) effective. * Complies with the continuing education hours that correspond to the specialization. * Participates in the mandatory training courses, such as: Ethics, Annual Compliance Plan, URAC, NCQA and CMS guidelines and regulations. * Inform the director or human resources of any sanction or revocation of your license that affects the practice of your profession. * Available to travel throughout Puerto Rico. * Other tasks assigned by the director. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating highly efficient and best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************. Qualifications * Education: Master's in social work, Psychology, Psychological Counseling, Mental Health Counseling, or Psychiatric Nursing. * Licenses: Valid and current active license for Social Work, Psychiatric Nursing, Psychological Counseling, Psychology, or Mental Health Counseling. * Professional membership certification (colegiación): Valid membership for Social Work and Psychiatric Nursing. * Relevant Work Experience: Two or more years of field experience in case management, health, behavioral health, or vocational rehabilitation as part of the degree. * Basic knowledge of psychotropic agents required * Basic on computers: Microsoft Office, Outlook, Internet * Fully bilingual (Spanish and English) * Basic knowledge of psychotropic agents required * Basic on computers: Microsoft Office, Outlook, Internet * Fully bilingual (Spanish and English)
    $47k-69k yearly est. 4d ago
  • Coordinador de la Division Hospitalaria

    Kelly Services 4.6company rating

    Ambulatory care coordinator job in San Juan, PR

    **Coordinador(a) de Servicio al Cliente - Industria de Equipos Médicos** **Descripción del puesto:** Estamos en búsqueda de un(a) Coordinador(a) de Servicio al Cliente para gestionar eficazmente las solicitudes de servicio relacionadas con equipos hospitalarios, garantizando una atención de excelencia y documentación precisa mediante plataformas digitales como Salesforce, Acumatica y Excel. **Responsabilidades:** + Coordinar y procesar solicitudes de servicio de los clientes. + Responder oportunamente a comunicaciones y consultas. + Coordinar citas de técnicos para reparaciones y mantenimientos preventivos. (PM) + Preparar cotizaciones y facturas. + Gestionar registros y documentación en las plataformas correspondientes. + Colaborar con equipos internos y externos para una solución efectiva. + Mantener altos estándares de calidad en la atención al cliente. **Requisitos:** + Al menos dos años de estudios universitarios o haber cursado un programa técnico. + Mínimo un año de experiencia en roles similares dentro de la industria médica. + Competencia en aplicaciones de Microsoft Windows, especialmente Excel. + Dominio avanzado de comunicación verbal y escrita en inglés y español. + Excelentes habilidades organizativas y atención al detalle. + Capacidad para resolver problemas y trabajar bajo presión en un entorno dinámico. **Horarios:** + Lunes a viernes de 8:00 am a 5:00 pm **Salario:** + $13.00 USD por hora **Beneficios:** + Oportunidad de desarrollo profesional. + Capacitación continua en plataformas y procesos. + Ambiente de trabajo colaborativo y dinámico. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (********************************************************************* for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
    $30k-35k yearly est. 9d ago
  • Pre-Arrival Coordinator - Caribe Hilton

    Hilton Worldwide 4.5company rating

    Ambulatory care coordinator job in San Juan, PR

    The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot. The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language. Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays. Pay Rate: $14.00 per hour What are the benefits of working for Hilton?* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Go Hilton travel program: 100 nights of discounted travel * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! * Maternity and paternity leave as per Hilton policy * Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care * Mental health resources including free counseling through our Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * 401K plan and company match to help save for your retirement * Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * Assist the Front Office Manager with daily Front Office operations * Provide prompt service and actively seek opportunities to drive Guest satisfaction * Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments * Manage, resolve or escalate any and all Guest complaints quickly * Work with room assignments for reservations prior guest arrival * Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events * Advise team of any special events or VIP Guests in the hotel for events or for general accommodations * Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule * Attend all Front Office meetings * Act in accordance with fire, health and safety regulations and follow the correct procedures when required * Serve your role and Team in an environmentally-conscience manner What are we looking for? Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: * Previous customer service experience within the hotel/leisure/retail sector * Excellent interpersonal and communication skills * Bilingual: English & Spanish * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations * It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $14 hourly 17d ago
  • Surgical Coordinator 1 PR

    Lifelink Careers 3.4company rating

    Ambulatory care coordinator job in Guaynabo, PR

    Join LifeLink - Join a Life Saving Team! About LifeLink More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment-to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established - founded with heart, purpose, and a mission that still guides us today. What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture-Compassion. Excellence. Legacy. People. Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you. What You'll Do As a Surgical Coordinator 1, you will directly contribute to LifeLink's life-saving mission. In accordance with established LifeLink Foundation, OPO, and Tissue Bank as well as any applicable State, Federal and other regulating agency laws, regulations and requirements, the primary responsibility of this position is to assist the Vascular Transplant Coordinator with assigned clinical and non-clinical organ/tissue recovery procedures. This on-call position participates in a call rotation schedule and is available as a resource for Hospital Development and Public Education programs as directed by the Director of Recovery Services and the Executive Director. Key Responsibilities: Clinical Duties and Responsibilities: Assist Primary Vascular Coordinator Pre-operative Obtain appropriate chart copies for LifeLink and Extra-renal teams one hour prior to surgery; Brief surgical staff; Bring LifeLink supplies; Assist with donor transportation. Must be able to understand and complete all sheets that comprise the LifeLink Deceased Donor Information Form. Intra-operative Circulating Duties Ensure that anesthesia personnel have appropriate supplies and paperwork necessary. (Vascular staff should brief anesthesia.) Ensure visiting teams have appropriate paperwork and specimens required. Ensure that circulating nurse has the names of all recovery personnel. Assist circulating nurse with general duties. Gather specific sterile supplies for each organ to be recovered. Use proper technique when opening sterile supplies. Obtain appropriate blood specimens needed for organ/tissue recovery. Prepare appropriate amount of solution and sterile ice for preservation and packaging of abdominal organs to be recovered. Setup and run aortic and portal preservation. Setup and run cardiac and pulmonary preservation. Arrange appropriate transportation for recovery teams. Perform the above duties on local donors, as well as import recoveries. Scrubbing Duties Use proper sterile technique for scrubbing, gowning and gloving; Setup back table; Package organs according to protocol; Procure heart valves and package according to protocol; Procure organs for research and package according to protocol Perform extra-renal fly-outs. Post-Op Duties Assist OR staff with donor's post-mortem care and room clean-up. Complete intra-operative donor information sheets. Package organs for transportation per UNOS/LifeLink policies. Ensure that any assigned post-donor follow-up is completed. Accurate and timely documentation. Non-clinical Duties: Uphold and reflect LifeLink's Mission Statement, policies and protocols and serve as a role model for the same. Participate in basic professional education in-services. Participate in public education programs. Attend staff and other meetings as required. Perform other duties as appropriate at the direction of the Administrator-on-call / Director and Executive Director. Who You Are Passionate about helping others and making a difference Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality Operations Room Technician (ORT) or successful completion of an accredited Surgical Technology Program or its equivalent. A minimum of two years of experience in any of these fields. Advanced technical, organizational, communication, interpersonal, and problem-solving skills Current valid State Driver License with good driving record. Respond to cases when scheduled. Response to calls within 15 minutes is required. Arrival at the hospital prior to 1 (one) hour and 30 (thirty) minutes to two (2) hours of the OR time is required. Work requires extended hours during peak procurement periods. Traveling during all hours may be expected. Able to perform in various operating room settings. High stress level due to emotional and physical nature of position. Long periods of standing. Some lifting. Participation in 7/24 on-call schedule rotation; extended working hours while on-call. A collaborator who thrives in a mission-first environment Why LifeLink? Be part of an organization with a legacy of saving lives and giving hope Join a passionate and supportive team across Florida, Georgia, and Puerto Rico COMPANY PAID Medical, Dental, Disability & Life Insurance Generous COMPANY PAID Pension Plan for your Retirement Paid Vacation, Sick Days & Holidays Growth opportunities in a mission-driven, high-impact nonprofit Work with purpose, knowing your efforts directly touch lives Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve. Ready to Help Change Lives? Your next career move could be the most meaningful one yet.
    $22k-25k yearly est. 17d ago
  • Healthcare Coordinator

    Bio-Nuclear of Puerto Rico

    Ambulatory care coordinator job in San Juan, PR

    Job Description: GENERAL JOB INFORMATION JOB TITLE: Coordinator - Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager - Hospital DivisionCLASSIFICATION: Non-Exempt Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e. g. , phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a. Prepare and send a service quotation to the client when there is no active contract. b. Verify whether the service is covered under warranty. c. Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment. d. Create the service call in Salesforce. e. Assign the call to the appropriate Technician based on availability, training, and location relative to the client. Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce. Verify that the Technician has completed the service closure process in Salesforce. Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email. Create and maintain an updated list of equipment in Salesforce, including:a. Entering sold equipment information once the Customer Service department sends the notification email. b. Inputting data under the ASSET tab. c. Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear. Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer. Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment's maintenance calendar. Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client. Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications. Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor. Manage multimeter certifications as follows:a. National Standard:i. Assign the instrument pickup to the Service Technician. ii. Record the certification expiration date in Salesforce once picked up. iii. Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date. b. Southeastern Biomedical:i. Request certification cost quotation from the supplier. ii. Send the quotation to the Division Manager for approval. iii. Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P. O. ) and prepare shipment once approval is confirmed. iv. Enter calibration expiration information in Salesforce upon instrument return. v. Create an Outlook alert copying the Senior Service Technician and the Division Manager. Identify and assign Technicians for customer site visits and installation or demo project setup. Create new customer records in Salesforce:a. Verify if the customer exists in the database; if not, send the “New Customer HC” form. b. Enter customer data upon receipt of the completed form. c. Notify Customer Service to request the customer number (HC). d. Prepare a quotation based on customer requirements. e. Send the quotation to the client and, once approved, generate the service order. Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a. Contacting the client to confirm details and availability. b. Assigning the appropriate Technician. c. Creating the service in Salesforce. d. Closing the service cycle in Acumatica. e. Issuing the invoice as applicable. Manage warranty claims with suppliers (parts and/or services):a. Receive specifications from the Technician for the claim. b. Enter the claim in the supplier portal. c. Notify the supplier via email of the claim submission. d. Create the service call and assign the Technician once the part is received. e. Prepare part orders and sales requests as follows:i. Compile a detailed list of required parts in Excel. ii. Request quotations from external suppliers as needed. iii. Send the list to the Division Manager for approval. iv. Forward approved requests to the Purchasing Department (“Purchasing” group). v. Follow up with Purchasing until all purchase orders are received. vi. Generate service invoices and send them to clients via email or physical document. vii. Send the final invoice to the Finance Department's Credit and Accounts Receivable unit based on the true equipment cost. Ensure strict adherence to the Division's instructions, guidelines, and specifications when executing coordination tasks. Process equipment sales as follows:a. Verify the supplier's installed base list (Excel) to check if the client is registered in the PEGA portal. b. If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration. c. Once confirmed, email GE's “Installed Base” group the equipment serial number and the Technician's report (SA from Salesforce). Create new parts in the Acumatica platform. Notify clients when the supplier issues an equipment recall:a. Send the client the authorization document to process the recall. b. Assign the appropriate Technician to perform the recall service. c. Send the supplier the Technician's SA report and client authorization to confirm closure. d. Process a zero-dollar invoice for the recall in Acumatica. Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties. Coordinate participation of Hospital Division staff in conventions, including:a. Creating a checklist of all requirements. b. Sending the checklist to the Project Management Department with all relevant details. c. Organizing promotional material quantities for distribution. d. Requesting placement of materials in warehouse aisle “S. ”e. Invoicing convention equipment in Acumatica to record movement. f. Verifying placement with the Project Messenger. g. Upon completion, confirming return and counting promotional materials. h. Sending a final checklist to Project Management confirming returns and status. i. Removing the invoice in Acumatica to reflect equipment return to inventory. Actively contribute to maintaining the company's mission and achieving its vision, exemplifying Bionuclear's culture of efficiency, values, and commitment to superior internal and external customer service. INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division. Cover Receptionist duties during lunch breaks or as needed to support the Administration Department. Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator. Coordinate participation of Division personnel in trainings and development activities (e. g. , flight reservations, car rentals, lodging, expenses). Attend and/or coordinate meetings, trainings, and professional development activities as required. Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments. Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution. Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course. PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service. JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skills DISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente. Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a. Preparar y enviar al cliente una cotización del servicio, de no tener un contrato. b. Verificar si el servicio corresponde o no a garantía. c. Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago. d. Crear la llamada en Salesforce. e. Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente. Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce. Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce. Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico. Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a. Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente. b. Entrar la información en la pestaña denominada “Asset”. c. Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear. Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero. Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido. Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente. Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios. Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes. Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar. Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook. Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos. Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada. Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda. Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido. Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación. Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE. Crear piezas nuevas en la plataforma de Acumatica. Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la
    $40k-47k yearly est. 9d ago
  • Per Diem Surgical Coordinator - Tissue

    Lifelink Careers 3.4company rating

    Ambulatory care coordinator job in Guaynabo, PR

    Join LifeLink - Join a Life Saving Team! About LifeLink More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment-to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established - founded with heart, purpose, and a mission that still guides us today. What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture-Compassion. Excellence. Legacy. People. Quality. If you're inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you. What You'll Do As a Per Diem Surgical Coordinator - Tissue, you will directly contribute to LifeLink's life-saving mission. Responsible for activities associated with tissue recovery. Works with general guidelines and in coordination with LifeLink staff and Logistics Support Personnel. Apply principles of sterile technique and surgical expertise in the recovery of a variety of cadaveric tissues for transplant. Participates in a rotating per-diem schedule for bone and tissue recoveries and maintains and open line of communication with the Tissue Primary Coordinator and Director of Recovery Services. Key Responsibilities: Participates in the surgical recovery of human tissue for transplantation. Demonstrates thorough knowledge and comprehension of aseptic technique. Demonstrates ability to circulate in an operating room setting. Inspect and monitor equipment, supplies, and instrumentation being used for procurement. Observes environmental conditions and takes corrective measures as necessary. Reports deficiencies to supervisor. Assist in the preparation of all sterile work areas and supplies needed for various stages of procurement. Consults with supervisors as it relates to accepted performances of various responsibilities. Adheres to established protocols set forth in the LifeLink Foundation Tissue Bank Standards and Procedures Manual. Perform any other duties deemed necessary by the tissue manager or primary coordinator. Who You Are Passionate about helping others and making a difference Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality Surgical Technician or Operating Room Technician Certification and a minimum of two years of experience in any one of these fields. A minimum of one year of experience in sterile tissue recovery. Job performance and responsibilities require: Ability to stand for ninety percent of the work time; Interpersonal skills to interact with fellow staff members, hospital staff, coordinators, supervisors and management; Visual acuity and moral dexterity necessary to prepare tissue for clinical use and procure tissue in an aseptic manner; Respond to calls immediately and within 15 minutes of the call; Arrive at the office or location instructed within one hour of their being activated or within the timeframe established according logistics. Consistent tardiness is not acceptable. Work requires extended hours in the performance of tissue recovery activities. Travel to hospitals around Puerto Rico and US Virgin Islands. Candidates must be available to provide Per Diem services from Sunday to Friday. A collaborator who thrives in a mission-first environment Why LifeLink? Be part of an organization with a legacy of saving lives and giving hope Join a passionate and supportive team across Florida, Georgia, and Puerto Rico COMPANY PAID Medical, Dental, Disability & Life Insurance Generous COMPANY PAID Pension Plan for your Retirement Paid Vacation, Sick Days & Holidays Growth opportunities in a mission-driven, high-impact nonprofit Work with purpose, knowing your efforts directly touch lives Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve. Ready to Help Change Lives? Your next career move could be the most meaningful one yet.
    $22k-25k yearly est. 60d+ ago
  • Coordinador Ventas/ Servicio

    Fastsigns 4.1company rating

    Ambulatory care coordinator job in Guaynabo, PR

    Benefits: Health insurance Training & development Coordinador(a) de Ventas y Servicio al Cliente FASTSIGNS PUERTO RICO Eres proactivo(a), organizado(a) y te encanta comunicarte con la gente? En FASTSIGNS buscamos talento como el tuyo para crecer junto a nosotros. Responsabilidades: Atender y asesorar clientes por teléfono, correo, redes o en persona Dar seguimiento a prospectos y cerrar ventas Coordinar proyectos de rótulos de principio a fin Apoyar el mercadeo digital y mantener actualizada la base de datos Preparar estimados y reportes de ventas Requisitos: Bachillerato (preferiblemente en Administración o Mercadeo) Dominio de Google Workspace Bilingüe (inglés y español) Excelentes destrezas de comunicación y manejo de múltiples tareas Beneficios: Salario competitivo con oportunidad de crecimiento Ambiente creativo y dinámico Capacitación continua en ventas, diseño y tecnología ¡Únete a FASTSIGNS y sé parte de un equipo innovador con futuro! Compensación: $12.00 - $14.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $12-14 hourly Auto-Apply 60d+ ago
  • COORDINADOR(A) DE PARCIAL-BAYAMON

    Universal Health Services 4.4company rating

    Ambulatory care coordinator job in Bayamn, PR

    Responsibilities Ubicacion: Bayamon * The program Coordinator is responsible for managing the day to day operations and marketing of the Partial Hospital. Responsible for the daily census, quality of the program and personnel matters. * Overall administration of the partial hospital that includes direction staffing, supervision, organization, policies and procedures, and standards of practice of the Partial * Monitors the quality and appropriateness of patient care services offered through the development of an ongoing quality assurance plan. Qualifications * Masters in Clinical in Social Work. * Five (5) or more years experience in managing an organization including responsibilities for marketing, budgeting and personnel. * Bilingual (English and Spanish) First Hospital Panamericano, es un centro de salud de primer nivel que ofrece tratamiento individualizado de salud mental y de adicción para adultos en un entorno seguro y privado. Nuestros servicios para individuos incluyen programas especializados. FIRST HOSPITAL PANAMERICANO indudablemente promueve la innovación y excelencia en la Salud Mental en Puerto Rico. Nuestro sistema ofrece acceso a la mayoría de los niveles de cuidado de salud mental y está disponible para proveerte servicios de alta calidad cerca de ti en las áreas geográficas de la isla. Visite nuestro sitio web para obtener más información sobre nuestro hospital y nuestros servicios: **************************** EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.
    $43k-59k yearly est. 4d ago
  • Pre-Arrival Coordinator - Caribe Hilton

    Hilton 4.5company rating

    Ambulatory care coordinator job in San Juan, PR

    The famous **Caribe Hilton** is looking for a Pre\-Arrival Coordinatorto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot\. The ideal candidate has a minimum of 1 year in Pre\-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and isable to communicate in Spanish and English and understand the language\. **Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week including weekends and holidays\. **Pay Rate:** $14\.00 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and paternity leave as per Hilton policy + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What** **will I be doing?** As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Assist the Front Office Manager with daily Front Office operations + Provide prompt service and actively seek opportunities to drive Guest satisfaction + Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments + Manage, resolve or escalate any and all Guest complaints quickly + Work with room assignments for reservations prior guest arrival + Work with all facilities and services provided within the hotel and identify opportunities for up\-selling and promoting new or ongoing events + Advise team of any special events or VIP Guests in the hotel for events or for general accommodations + Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule + Attend all Front Office meetings + Act in accordance with fire, health and safety regulations and follow the correct procedures when required + Serve your role and Team in an environmentally\-conscience manner **What are we looking for?** Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: + Previous customer service experience within the hotel/leisure/retail sector + Excellent interpersonal and communication skills + Bilingual: English & Spanish + Commitment to delivering a high level of customer service + Ability to work under pressure + Excellent grooming standards + Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + High level of IT proficiency **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Pre\-Arrival Coordinator \- Caribe Hilton_ **Location:** _null_ **Requisition ID:** _HOT0C4PW_ **EOE/AA/Disabled/Veterans**
    $14 hourly 17d ago
  • UR COORDINATOR

    Universal Health Services 4.4company rating

    Ambulatory care coordinator job in Guaynabo, PR

    Responsibilities The Utilization Review Coordinator (URC) is responsible for initial clinical review. URC may approve requests for admissions, procedures, and services that meet clinical review criteria, but must refer requests that do not meet clinical review criteria to peer clinical review for certification or non-certification. Responsibilities and essential duties: * Visits the hospital facilities or receives the documentation via fax and perform the initial review of the clinical information. * Discuss the cases with the psychiatrists, psychologists, or social workers as appropriate to discuss medical necessity criteria for authorizations. * Maintains the daily census of the assigned facilities. * Responsible for making sure that the peer-to-peer discussion takes place. * Issues the services authorizations after the review is completed. * Maintains updated utilization review documentation in the platforms. * Documents and reports in the system the ineligible cases. * Provides the daily utilization data of the facilities assigned. * Maintains a registry of all cases by facility/providers and account in the UMP platform. * Participate in the departmental meetings. * Keeps the specialization license and professional association membership effective. * Complies with the continuing education hours that correspond to the specialization. * Participates in the mandatory training courses, such as: the annual compliance plan, and updated clinical criteria. * Inform the supervisor or human resources of any sanction or revocation of the license that affects the practice of the profession. * Comly with standards of Service Excellence Program. * Available to travel throughout Puerto Rico. * Conduct prospective, concurrent, retrospective review and discharge planning. * Responsible to evaluate the quality, medical necessity and services provided. * Provide guidance to the non-clinical staff as needed. * URC must provide written notices to the members and providers via fax, mail and/or secure email. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or ************** Qualifications * Education: Masters in Social Work, Psychology, Psychological Counseling, Counseling, Psychiatric Nursing, or Bachelor in Nursing. * Licenses: Unrestricted valid and current active license for Social Work, Psychology, Counseling Psychology, Psychiatric Nursing, or bachelor's in nursing to practice in the Commonwealth of Puerto Rico * Professional associating membership (colegiación): Valid membership for Social Work and Nursing. * Relevant Work Experience: Two or more years of experience in the health field * Kowledge in Microsoft Office * Preferable fully bilingual
    $43k-59k yearly est. 43d ago

Learn more about ambulatory care coordinator jobs

How much does an ambulatory care coordinator earn in Carolina, PR?

The average ambulatory care coordinator in Carolina, PR earns between $20,000 and $35,000 annually. This compares to the national average ambulatory care coordinator range of $31,000 to $52,000.

Average ambulatory care coordinator salary in Carolina, PR

$27,000

What are the biggest employers of Ambulatory Care Coordinators in Carolina, PR?

The biggest employers of Ambulatory Care Coordinators in Carolina, PR are:
  1. Cardinal Health
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