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Ambulatory care coordinator jobs in Fargo, ND - 309 jobs

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  • Order Coordinator (Spanish Support)

    ITR Group 3.3company rating

    Ambulatory care coordinator job in Minneapolis, MN

    Opportunity available for an Order Coordinator (Spanish Support) to assist the Sales team, including National and Regional Sales Managers. Approximately 30% of this role's responsibilities involve Spanish-language communication with U.S., Canada, and Latin American markets. Strong written and verbal fluency in Spanish is essential to support email communication and documentation. The ideal candidate has a sales administration background, excellent organizational skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, or other channels. Maintain professionalism with internal and external customers, ensuring positive interactions. Generate and close quotes, process orders, and route website leads. Collaborate with sales managers and inside sales representatives, tracking tasks, calls, and activity. Resolve product or service issues, escalating when necessary. Liaise between production, customer care, and accounting to track orders. Assist with audits, reporting, and account analysis for clients. Develop processes to ensure customer needs are met within budget and with minimal impact on the bottom line. Support trade show and meeting coordination, including material preparation, travel arrangements, and logistics. Continuously build knowledge of hospitality products and maintain strong relationships with team members and other departments. Qualifications Associate degree or equivalent experience; combination of education and relevant work experience considered. Strong written and verbal proficiency in Spanish and English. Sales administration experience preferred. Familiarity with product structures, bill of materials, routers, or technical prints. Excellent written communication skills. Strong organizational, technical, and problem-solving skills. Ability to work under pressure, meet deadlines, and manage competing priorities. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience with video conferencing tools (Zoom, Teams, etc.).
    $66k-96k yearly est. 18h ago
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  • Endpoint Coordinator

    Talent Software Services 3.6company rating

    Ambulatory care coordinator job in Rochester, MN

    Are you an experienced Endpoint Coordinator with a desire to excel? If so, then TALENT Software Services may have the job for you! Our client is seeking an experienced Endpoint Coordinator to work at their company in Rochester, MN. Position Summary: Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment. Primary Duties & Responsibilities: Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on campuses. Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed. Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs. Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status. Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment. Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base. Qualifications: Excellent computer troubleshooting and problem-solving skills. Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases. Ability to build and develop strong working relationships with internal and external customers. High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role. OR Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role. OR Bachelor's degree and excellent computer troubleshooting and problem-solving skills.
    $63k-88k yearly est. 18h ago
  • Case Management Coordinator RN

    Catholic Health Initiatives 3.2company rating

    Ambulatory care coordinator job in Lisbon, ND

    **Job Summary and Responsibilities** As a Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being. Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions. To be successful in this role, you will possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy. **What you'll do...** + Coordinates discharge plans with the discharge planning team. + Documents discharge planning as an ongoing review. + Monitors and coordinates swing bed referrals. + Assists with developing complete care plans to assist with the patient's needs. + Assists as needed with obtaining referrals, prior authorization for Home Health Care, DME, SNF, etc. + Acts as a patient advocate and assists with problem solving and addressing any barriers to care or compliance with care plans. **Job Requirements** + Graduate of an accredited nursing program. + Bachelor's in Nursing (BSN) + Registered Nurse License in the state of North Dakota (ND) **Preferred** + 3-5 year's current clinical experience in acute care settings + Prior Case Management/Utilization Review **Where You'll Work** CHI Lisbon Health is a 20 bed Critical Access Hospital with a 24 hour Emergency Level V Trauma Center. CHI Lisbon Health is part of a larger family of quality healthcare facilities, CommonSpirit Health. We believe in treating you close to home, just like family. Let us take care of all of your needs, like we have been doing for over 60 years....Because We Care. **Pay Range** $35.62 - $52.99 /hour We are an equal opportunity/affirmative action employer.
    $35.6-53 hourly 39d ago
  • COTA or PTA Care Coordinator III (COTA or PTA licensed)

    Advanced Medical Home Care 4.2company rating

    Ambulatory care coordinator job in Little Canada, MN

    💙 Do Things Differently with Advanced Medical Home Care At Advanced Medical Home Care, we believe healthcare should be personal, compassionate, and empowering-and that starts with supporting our administrative staff. We are seeking a compassionate, organized, and detail-oriented Home Care Coordinator to join our growing team! Ensure our patients are receiving their services by processing, scheduling, and providing communication to clinics, hospitals, patients, and their caregivers. Support our patients and clinicians by preparing accurate medical records, scheduling their initial appointments, and obtaining verbal orders from providers. Positively collaborate with the team to achieve agency goals. ***This is an in-office position Monday through Friday*** Specific Job Duties Schedule patients with their initial home care visits as assigned Complete accurate medical records for patients and obtain needed documentation Make calls to physician offices to obtain verbal orders Receive verbal orders and update patient chart accordingly Prepare medication profiles prior to admission visits Order supplies as requested Assist patients, their caregivers and representatives, clinics, and providers when they call the agency with questions All other duties assigned 🌟 Why You'll Love Working With Us Guaranteed salary with benefits eligibility Strong office support-you're never on your own CEU program to support licensure and continued growth 💰 Compensation & Benefits Salary: $64,480 - $66,685 401(k) with employer match Medical, dental, vision, HSA Life insurance Paid Time Off 🕓 Schedule Monday-Friday, in-office from 8:30 AM to 5:00 PM ❤️ Join a Team That Truly Cares Apply today and discover how rewarding home care can be with a team that values your expertise, growth, and work-life balance. Qualifications 🌟 What We're Looking For If you're a difference-maker who thrives on helping others live healthier, more independent lives, here's what you'll bring to our team: Experience: 2+ years of medical office experience and/or direct patient care Ability to multi-task in a fast-paced environment Ability to work and communicate professionally with patients, medical partners, employees, and supervisors Ability to work independently and as part of a team Requirements: ✅ Current PTA or COTA License in the State of Minnesota, in good standing ✅ Decision-making skills, good judgement, and a strong attention to detail ✅ Technologically proficient and driven by accuracy ✅ Ability to sit, stand, type, see, hear, communicate verbally and in writing
    $64.5k-66.7k yearly 8d ago
  • Case Management Coordinator RN

    Commonspirit

    Ambulatory care coordinator job in Lisbon, ND

    Where You'll Work CHI Lisbon Health is a 20 bed Critical Access Hospital with a 24 hour Emergency Level V Trauma Center. CHI Lisbon Health is part of a larger family of quality healthcare facilities, CommonSpirit Health. We believe in treating you close to home, just like family. Let us take care of all of your needs, like we have been doing for over 60 years….Because We Care. Job Summary and Responsibilities As a Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being. Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions. To be successful in this role, you will possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy. What you'll do... Coordinates discharge plans with the discharge planning team. Documents discharge planning as an ongoing review. Monitors and coordinates swing bed referrals. Assists with developing complete care plans to assist with the patient's needs. Assists as needed with obtaining referrals, prior authorization for Home Health Care, DME, SNF, etc. Acts as a patient advocate and assists with problem solving and addressing any barriers to care or compliance with care plans. Job Requirements Graduate of an accredited nursing program. Bachelor's in Nursing (BSN) Registered Nurse License in the state of North Dakota (ND) Preferred 3-5 year's current clinical experience in acute care settings Prior Case Management/Utilization Review Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.
    $44k-61k yearly est. Auto-Apply 48d ago
  • Case Management Coordinator RN

    Commonspirit Health

    Ambulatory care coordinator job in Lisbon, ND

    Where You'll Work CHI Lisbon Health is a 20 bed Critical Access Hospital with a 24 hour Emergency Level V Trauma Center. CHI Lisbon Health is part of a larger family of quality healthcare facilities, CommonSpirit Health. We believe in treating you close to home, just like family. Let us take care of all of your needs, like we have been doing for over 60 years….Because We Care. Job Summary and Responsibilities As a Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being. Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions. To be successful in this role, you will possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy. What you'll do... Coordinates discharge plans with the discharge planning team. Documents discharge planning as an ongoing review. Monitors and coordinates swing bed referrals. Assists with developing complete care plans to assist with the patient's needs. Assists as needed with obtaining referrals, prior authorization for Home Health Care, DME, SNF, etc. Acts as a patient advocate and assists with problem solving and addressing any barriers to care or compliance with care plans. Job Requirements Graduate of an accredited nursing program. Bachelor's in Nursing (BSN) Registered Nurse License in the state of North Dakota (ND) Preferred 3-5 year's current clinical experience in acute care settings Prior Case Management/Utilization Review
    $44k-61k yearly est. Auto-Apply 40d ago
  • Patient Care Coordinator - Edina

    Park Dental 4.0company rating

    Ambulatory care coordinator job in Edina, MN

    Park Dental Edina is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management. Starting Salary: $23.50 - $26.50 Per Hour Responsibilities Preferred Qualifications Proficient with Microsoft Office, typing and data entry skills Ability to multi-task in a fast-pace work environment Professional customer service Effective communicator and team player Dental insurance knowledge is a plus Work Schedule Monday: 6:30am-2:15pm Tuesday: 6:30am-2:15pm Wednesday: 1:30pm-8:15pm Thursday: 1:30pm-8:15pm Friday: 6:30am-4:15pm Saturday: 7:00am-2:45pm (only 8 a year) Company Information Benefits Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too! About Park Dental Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology. "Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team "Like" our Park Dental careers page on Facebook for the latest updates about Park Dental! Park Dental is an equal opportunity employer.
    $23.5-26.5 hourly Auto-Apply 4d ago
  • Health Coordinator

    Maximus 4.3company rating

    Ambulatory care coordinator job in Fargo, ND

    Description & Requirements You need to live in the Oxfordshire for this role. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP). This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes. You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals. Non London - £25,000 to £28,000 You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services. Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family. You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity. In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity. • Call families who receive an above healthy weight NCMP letter • Discuss how they feel about receiving the letter • Have sensitive and perhaps tough conversations with parents regarding their child's weight • Discuss the support available in the local community and talk through the services we provide • If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families • Update system with communications with families • Manage family profiles on the CRM • Manage the NCMP data • Understand the community support available for families • Support the delivery team on asset mapping of local services • Meet with local partners and stakeholders to update on our services • Any other requirements for the business Community Outreach and Stakeholder Collaboration Develop and sustain relationships with NCMP (National Child Measurement Programme) nurses across localities to enhance referral pathways and service integration. Support school-based engagement initiatives such as workshops, assemblies, and activity days to promote healthy lifestyles and increase service visibility among children and families. Key Contacts & Relationships: Internal Co-workers, managers, and wider team Health Division colleagues Maximus central division Maximus companies and associates Colleague forums External Local Authority Integrated Care Partnerships / Boards Community and Voluntary sector Population being served / supported. Sub-contractors and key partners Community stakeholders Co-location cooperatives Healthcare settings including GP Practices / Primary Care Networks Qualifications and Experience • Level 4 in office admin, diploma in office admin or equivalent • Experience of working in a public health environment • Experience of working in a customer facing role • Experience and competence in using a data management system • Experience of using IT systems • Experience of inputting and processing data • Experience of managing customer concerns or issues • Experience of working remotely • Experience in communicating information with other teams • An understanding of the stages of behaviour change Individual competencies • A personable, non-judgmental and sensitive approach to communicating with the public • IT literate especially excellent working knowledge of Microsoft Office • Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team • Fluent and clear in English speaking • Active listening skills • Excellent data processing and data management system skills • Confident, self motivated, passionate, flexible and adaptable • Good attention to detail • Able to respond positively to new situations • Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information. • Ability to reflect and appraise own performance and that of others EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,000.00 Maximum Salary £ 28,000.00
    $37k-48k yearly est. 4d ago
  • Care Coordinator

    Wilder 2.9company rating

    Ambulatory care coordinator job in Saint Paul, MN

    Application Deadline: Until Filled This is a full time position. Join our team of dedicated staff in providing accessible mental health and wellbeing services for children, adolescents and families. Candidates hired as Care Coordinators may be designated to work at our new clinic location in the East Metro, at our current clinic location in St. Paul, or split their time between both clinic sites. We are hiring full-time Care Coordinators to provide coordination of services and resource support to our clients in the community to get people what they need when they need it. As a Care Coordinator, you will: Coordinate all incoming client referrals in the Community Mental Health Outpatient programs at East Metro and/or Wilder Center, complete intake process, opening and closing of clients, and scheduling. Work with clients and families to ensure high satisfaction with program services. Work in a coordinated way with community partners, providers, clients and their families to support the full range of health needs including mental health and physical health. Provide backup support for Operations Support Specialist and other admin staff. Wilder is a first-implementer Certified Community Behavioral Health Clinic (CCBHC). As part of this innovative model of mental health care, you will collaborate closely with other service partners in ensuring coordinated, integrated care for clients and their families. Our new clinic expansion will provide opportunities to respond to ongoing community demand and existing waitlists for family focused support, a convenient location accessible by public transportation, and an opportunity to join a dedicated team embedded in local schools that will support seamless expansion and community integration of our services. Job Qualifications Associates Degree in Social Work, Psychology, or a related field required. Bachelor's Degree in a related field preferred. Minimum of 2 years' experience in a social service/mental or medical health field required. Experience working in mental health/clinical setting preferred. Experience working directly with clients/patients as a health care coordination, case management, or referral tracking preferred. Experience working with under-served communities preferred. Training: LGSW desirable, but not required if there's experience. About Wilder When you work at Wilder, you will join a diverse community of passionate individuals who are committed to the Wilder mission and dedicated to serving whole families. Our workplace diversity strengthens our mission and contributes to our vision of individuals and families thriving in St. Paul and beyond. We offer a dynamic Total Rewards package, which includes competitive compensation and benefits - health, dental, employer-matched 401(k), PTO, paid family, medical and caregiver leave, life insurance, disability insurance, flexible spending accounts and employee wellness programs. In addition, you will have access to professional development opportunities, including development funding, tuition discounts, and training. You will also have access to Wilder's employee resource groups, and other opportunities available to all employees. Eligible federal loans may also qualify for deferment through the Public Service Loan Forgiveness Program (PSLF). The Amherst H. Wilder Foundation is a nonprofit community organization that creates lasting, positive change through direct services, research and advocacy. Learn more at *********************** Online Application Information Our application system works best using Chrome and attaching documents in PDF or Word format. Postings close at midnight Eastern Standard Time. There are four sections to the application process, please follow these instructions carefully: Contact information. Be sure to fill out all of the required fields (marked with a red *). Verification of email address. Enter the code sent to your email address. Enter Address Resume and cover letter section. First upload your resume in the resume section then upload your cover letter and any other required documents mentioned in the job posting in the second upload area. Questions. Answer “How did you hear about this job/posting?” question and other required questions if applicable. Equal Employment Opportunity Commission Questions (EEO). We are required to ask these questions to meet state and federal compliance requirements. Your response is voluntary. If you prefer not to answer these questions you can skip them but you must check the box labeled “I have read the above invitation to self-identify as an individual with a disability” Review and Edit. Here you can review and edit sections as necessary. Job offers will be contingent on the successful applicants' proof of authorization to work in the United States and the results of a background check related to the job requirements. Wilder is an Equal Opportunity Employer. It is the policy of the Amherst H Wilder foundation to provide an equal employment opportunity (EEO) to all persons.
    $40k-55k yearly est. Auto-Apply 6d ago
  • Case Management Coordinator

    Pella Northland

    Ambulatory care coordinator job in Minneapolis, MN

    Job Description Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you've come to the right place. At Pella, care is not a just a word - it's a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It's our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer's expectations. If you're as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you're looking for a career, not just another job, this is the place for you. The Case Management Coordinator is responsible for providing exceptional customer service to Pella customers ranging from homeowners to builders and facility managers using our SalesForce platform, focusing on speed as our competitive advantage, clear, timely and concise communication and accuracy to drive a “one and done” experience for our customers. A key responsibility of this role is to own the review of escalated service cases to ensure that our next trip out is our final resolution visit, reinforcing our commitment to operational excellence and customer satisfaction. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Here's what winning looks like in this role: In this role, the Case Management Coordinator will own the customer experience for Pella customers from warranty through the life of their product. This includes processing requests as needed through review, ordering, scheduling, and post appointment follow up until the service request is fully complete. This process will include the following: Research and troubleshoot product issues in an accurate and timely manner. Update all systems as needed throughout the journey of a case. Each touch point with the customer requires an update. Quote. order parts and collect payment at the appropriate time for cases as needed. Schedule and confirm service appointments with customers with the correct number of technicians. Schedule delivery for non-labor related service needs. Request compensation from Pella Corporation as appropriate and in a timely and accurate manner. Follow up with customers post- appointment to resolve next steps for any tasks that are not 100% complete on service date. Work well cross functionally to maintain smooth customer communication across departments as needed with PC Team, sales, warehouse/shipping, technical support, and management. When team members are on vacation, out sick or we have an high level of volume, this role will also be expected to support the phone queue in answering in-bound calls with a positive attitude and confidence that tells our customer that we will be able to help them with their Pella service issue. This requires a strong level of communication skills in comprehension, excellent verbal communication and responding calmly and patiently to customer requests. Respond to high effort service reviews and resolve customer concerns quickly and appropriately. Work well with the Service Technicians to resolve customer issues, communicate what is needed clearly, set the field team up for success and troubleshoot complicated repairs. Meet or exceed monthly metric goals, including Win the Week, CES and productivity as established by department. Promotes and facilitates continuous improvement activities in the department. Skills Needed to Win: AA or Technical degree preferred, 2 year's customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Computer Skills High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). SalesForce or Oracle experience a plus. Communication & Interpersonal Skills Exceptional verbal and written communication skills. Ability to lead discussions, deliver constructive feedback, and represent the department professionally. Strong customer service orientation with a calm, empathetic, and solution-focused demeanor. Comfortable communicating across all organizational levels and resolving conflict in the best interest of the customer and company. Professional Skills Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Proactive, detail-oriented, organized, and accountable. Exhibits strong judgment and discretion when handling sensitive or escalated issues. Leads by example with integrity and professionalism aligned with Pella's core values. And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: Competitive compensation, bonus, and commissions plan. Uncapped earning potential! Casual work environment Opportunities for internal Promotions and Transfers Contagiously positive company culture! Quarterly recognition for going above and beyond Work for a widely recognized company with a great reputation! Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Benefits Salary: $25-$30/hour Does all of this sound good to you? Make your next move! Apply now. Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law. If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test. Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract. 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    $25-30 hourly 18d ago
  • Patient Care Coordinator-MPDA North Oaks

    Metropolitan Pediatric Dental Associates 4.0company rating

    Ambulatory care coordinator job in Saint Paul, MN

    Job Description Metropolitan Pediatric Dental Associates - North Oaks Join Our Team as a Patient Care Coordinator! We're excited to welcome a motivated Patient Care Coordinator to our beautiful North Oaks location! This is a fantastic opportunity to make a positive impact in the lives of children every day. Who We Are: MPDA is a specialty dental practice certified by the American Board of Pediatric Dentistry. We provide expert pediatric dental care for infants, toddlers, children, pre-teens, and teens at our 4 locations throughout the Twin Cities, including St. Paul, Fridley, North Oaks, and Eagan. Our gentle and compassionate team of pediatric specialists have been delivering high-quality pediatric dental care tailored to the unique needs of growing smiles since 1965. Job Responsibilities: Greet patients and families warmly upon arrival Check in and check out patients Provide child-friendly and family-oriented customer service Answer phone calls and respond to inquiries about services, appointments, and billing Schedule, reschedule, and confirm appointments (via phone, email, or text) Manage daily appointment calendar to optimize flow for pediatric patients Handle emergency or walk-in appointments efficiently Verify dental insurance eligibility and coverage for pediatric services Collect and process co-pays and payments Prepare and submit insurance claims Follow up on unpaid claims and balances Explain treatment costs and insurance coverage to parents/guardians Follow HIPAA regulations and protect patient privacy Maintain communication with the dental team about patient needs or changes in schedule Coordinate referrals or specialist appointments as needed. We offer a fun and fast-paced work environment, flexible work hours with no evenings or weekends required, competitive salaries, and excellent benefits packages. New grads welcome! MPDA participates in E-Verify.
    $32k-39k yearly est. 19d ago
  • Wildcat Care Coordinator

    Southeast Application Consortium

    Ambulatory care coordinator job in Minnesota

    Support Staff/SAC Coordinator Date Available: 01/19/2026 Closing Date:
    $42k-56k yearly est. 20d ago
  • Chemical Health Care Coordinator

    Native American Community 3.7company rating

    Ambulatory care coordinator job in Minneapolis, MN

    Native American Community Clinic's Public Health Dosing Program is seeking a Chemical Health Care Coordinator to join our team. This position is responsible for coordinating key activities including patient outreach and care coordination using the Screening, Brief Intervention, Referral to Treatment Model (SBIRT Model) and supporting clients in accessing key resources to enable recovery. The public health dosing program uses an integrated, harm reduction approach to providing care to patients with Opioid Use Disorder. The program is culturally specific but does welcome all patients. The ideal candidate will be committed to providing high quality, culturally responsive services in a fast-paced environment. This position is an excellent opportunity to promote recovery within the Native American community and beyond. ESSENTIAL DUTIES AND RESPONSIBILITIES: Work as a member of a multidisciplinary team and collaborate to improve service delivery and streamline referrals Provide care coordination as recommended by the provider using harm reduction, trauma informed, and strengths-based approaches to empower clients in their recovery and meet their health care goals Provide education and awareness materials on MAT Promote MAT and peer recovery services Provide outreach to those who are hospitalized or using the emergency department for substance use related conditions Assist clients in crisis with access to timely assessment, intervention, and stabilization services Collaborate with Patient Advocates and Patient Navigators to support clients in the process of obtaining housing, employment, and education Assist with grant deliverables including GPRA interviews and follow up Other duties as assigned SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: Qualified candidates would have experience in care coordination, or social work or equivalent experience Preferences for UMICAD or LADC licensure, bachelor's degree in related field Experience working with American Indian Community Strongly preferred Experience working in substance use field PHYSICAL DEMANDS AND WORK ENVIORNMENT: Continually required to sit Frequently required to utilize hand and finger dexterity Continually required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and/or move up to 5 pounds Specific vision abilities required by this job: Close vision; Distance vision; Ability to djust focus
    $43k-55k yearly est. Auto-Apply 60d+ ago
  • Pend Management Coordinator

    Datavant

    Ambulatory care coordinator job in Saint Paul, MN

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. As Datavant's PEND Management Coordinator, you will be responsible for managing PEND inventory, coordinating closely with Client, Provider, and Datavant Operations Teams to coordinate the release of medical records requests. **You will:** + Participate in outbound and inbound calling campaigns + Retrieves charts from electronic medical record systems and compile medical records to send to other parties for coding + Log all call transactions into the designated computer software system(s) + Requests medical records by making outbound phone calls to provider groups and resolve schedule issues as required + Completes supplemental medical records requests using Excel files + Assist with providing updated member and provider information to operations teams as required, including researching bad data as necessary + Directs medical record requests to the responsible party + Resolves outstanding vendor pending request within a timely manner + Assist with resolving technical issues related to data reporting issues + Assist with ad hoc requests + Responsible to meet company set performance goals (KPIs) + Adhere to the Company's code of Conduct and policies and maintain HIPPA compliance **What you will bring to the table:** + High school diploma or equivalent + 2+ year of experience in medical records, medical record coding or a related field, preferred + Prior outbound/sales/collections/call center experience preferred + Understanding of medical terminology and HIPAA medical privacy regulations, preferred + Proficient time management, problem solving and analytical skills + Self-motivated and dependable - must excel in a minimally supervised role + Schedule flexibility; schedule may include hours outside of normal shift and weekends + Ability to receive coaching from Supervisor in a constructive/positive manner + Exceptional attention to detail with high level of accuracy + Experience meeting changing requirements/priorities, and meeting deadlines + Ability to deal with personnel at all levels, exercise discretion of all confidential health information, and ensure compliance with HIPAA standards + Ability to multi-task with high degree of organization and time management skills + Proficient in entire MS Suite with heavy emphasis on Excel skills and Email Appreciation and understanding of the medical record retrieval industry + Clear and concise verbal and written communication skills + Ability to work autonomously in a fast-paced environment + Track, report and prioritize scheduled retrieval locations + Make independent decisions regarding the hoc documentation to Provider Group that contains Protected Healthcare Information (PHI) and Personally Identifiable Information (PII) + Ability to work on multiple long-term projects concurrently to include balancing resources and priorities to different projects along their life cycle + Excellent Time Management skills + Must be extremely detail oriented + Ability to Research and ungroup orgs, detailed understanding and competency in the use of Chart Finder + Exceptional Verbal and Written Communication skills + Assist with additional work duties or responsibilities as evident or required + Understand and analyze project data to identify trends related to project goals and act accordingly within the organization + Work within client project management to create frameworks to ensure projects are completed on time + Comprehensive understanding of Datavant and Client processes to include intake methods/processes; the workflows between Outreach and + Onsite/Remote teams; Onsite/Remote workflows; Offsite Scheduling We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. _At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be_ _anonymous and_ _used to help us identify areas of improvement in our recruitment process._ _(_ _We can only see aggregate responses, not individual responses. In fact, we aren't even able to see if you've responded or not_ _.)_ _Responding is your choice and it will not be used in any way in our hiring process_ _._ Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $16.29-$19.69 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $16.3-19.7 hourly 3d ago
  • Care Coordinator

    North Homes Children & Family Services

    Ambulatory care coordinator job in Grand Rapids, MN

    Join our team as a Care Coordinator and be the driving force behind seamless, top-notch care! You'll play a crucial role in connecting clients and their families with tailored services, based on their unique needs. From tracking referrals to orchestrating internal and external resources, you'll ensure everyone gets the support they need to thrive. If you're passionate about making a real difference and helping others navigate their care journey, this is the role for you! Duties and Responsibilities: Assessing clients needs through the intake and preliminary screening process. Connecting clients and/or families with services and resources. Ensuring continuity of care among the client's treatment team. Facilitating internal and external collaboration to develop person-centered and family-centered integrated treatment planning. Assessing and assisting clients who have identified Social Determinants of Health (SDOH). Work closely with internal and external referral resources. Rotation of intake weeks for new inquiries and referrals. Assisting clients with updating intake paperwork and ROI on an annually bases. Documenting and maintain accurate and timely care coordination summaries. Maintaining and assisting assigned providers with scheduling clients, request and disclosing records for care coordination. Tracking and monitoring referrals. Attending integrated multidisciplinary team meetings and documenting the meeting notes and attendance. Monitoring Encounter Alert Service (EAS) and following up with clients within 24 hours of discharge from the ED or hospital. Collecting and entering required data into client's ECR. Monitoring providers assigned to caseloads. Other duties assigned by supervisor Requirements To be employed as a Care Coordinator, an individual must meet all the qualifications: MINIMUM QUALIFICATIONS: High School Graduate or GED Individual must be non-judgmental in regards to lifestyle, race and/or economic status. Must be able to pass a DHS background study and meet applicable requirements and regulations. Must be at least 21 years old and have a valid Minnesota Driver's License. PREFERRED EXPERIENCE: Experience and knowledge in behavioral health programming. 2 years of college in a healthcare or human service related field or 3 years of experience preferably working within a behavioral health clinic or social services. Skills, Knowledge, and Abilities: Excellent client center care, interpersonal and organizational skills Ability to multi-task in a fast pace environment Excellent oral and written communication Ability to be a team player Ability to use good judgement in a highly emotional and demanding situations Knowledgeable about community resources Ability to adapt and deal with challenging situations and changes Ability to use Electronic Medical Record (EMR) system Ability to be compassionate, empathic, caring, and understanding of individuals and family's situations Able to professionally collaborate with internal and external providers and agencies. Maintain confidentiality Be non-judgmental in regards to lifestyle, race and/or economic status. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Salary Description $19.00 to $21.00 per hour
    $19-21 hourly 60d+ ago
  • Registered Nurse - VA Community Care Nurse Coordinator

    Department of Veterans Affairs 4.4company rating

    Ambulatory care coordinator job in Fargo, ND

    The Registered Nurse - Community Care Nurse Coordinator works collaboratively with the interdisciplinary care team including Referral Care Initiative (RCI) team, other Integrated Clinical Communities. This role is critical in ensuring that Veterans receive quality healthcare services whether within the VA facilities or through community-based services. This is an open continuous announcement that will remain open until March 16, 2026 or all vacancies are filled. Qualified applicants will be considered and referred on a regular basis as vacancies exist. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Duties of the Registered Nurse - Community Care Nurse Coordinator include, but are not limited to: * Coordinate the review and disposition of VA Community Care consults, including Provider Agreement, Patient Centered Care Coordination (PC3), and Community Care referrals. * Review consults and collaborate with Community Care provider and administrative support staff to ensure timely and correct processing of consults and Request for Services (RFS) forms. * Evaluate resources and trends to support continuous improvement of resource utilization and management of Community Care expenditures. * Serve as point of contact for clinical questions associated with the Community Care program and function as a liaison for interdisciplinary team members. * Support the Patient Aligned Care Teams (PACT) in care coordination efforts to better meet healthcare goals. * Review and process consults and RFS requests according to nationally established metrics. * Serve as a resource and clinical guide for the Community Care administrative staff to ensure care is directed according to the urgency and specific care requirements appropriate to the consult request. * Refer appropriate consults to the VA Community Care provider for second level reviews. * Obtain appropriate medical records necessary for the review and coordination of care. * Coordinate with the Veteran's interdisciplinary care team to ensure special needs of the Veteran or special requests of treating facilities are met. * Collaborate and assist the VA Community Care team in coordination and tracking of community care. * Act as a liaison to the Veterans to support care needs in collaboration with community providers, PC3 Contractors, the VA's third-party administrator, and other VA healthcare facilities. Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday through Friday 0800-1630 Telework: Ad hoc may be authorized. (Employees who telework on an occasional, episodic, or short-term, and have completed required telework training and telework agreement). Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
    $56k-64k yearly est. 2d ago
  • Care Coordinator

    Community Options for Residential

    Ambulatory care coordinator job in Minot, ND

    Join our Team! If you enjoy helping others, then this is the place for you to start your career! Community Options has an opening in our Behavioral Health Department for a Care Coordinator. This role involves managing client caseloads within assigned service programs. Responsibilities include conducting client intakes, assessing needs, and developing care plans to promote client independence by overcoming barriers. You will build strong client relationships, coordinate support with other service providers, and make referrals to internal and external resources. Additionally, you will facilitate client team meetings and ensure follow-up to achieve client goals. Join us in making a meaningful impact in our community! Who are we? Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Community Options works with individuals from all walks of life, through our person-centered approach, we can assist many people to recognize their potential: Mental health diagnosis Addiction Single parents Low-income or poverty Homelessness Justice Involved Why Community Options? Health insurance starting at $100/month* (individual plan) Vision and dental insurance Paid leave time Paid Holidays 401k Life insurance Rewarding work impacting the lives of those you serve! The salary for this position is $18- $21 an hour depending on experience (DOE). Qualifications Minimum Qualifications: An associate degree in a related field required, OR 1 years of experience in a setting providing direct services to clients, i.e., DSP, CNA, human services, customer service, or a related field defined by hiring manager. Requires a valid driver's license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state and the ability to travel based on operational and clientele needs, this may include travel to outer, surrounding regions as assigned Required to successfully complete the care coordination training provided by the State of North Dakota after being hired Successfully pass a criminal background check, drug screening, and obtain ND Department of Human Service (DHS) pre-employment approval Completion of training as required by Community Options Essential Skills and Experience: Understanding of human services and developmental disabilities. Demonstrated ability to lead people and get results through others; demonstrated team building skills. Ability to plan over a one- to two-year time span. Demonstrates ability to manage resources and multiple projects while meeting regulatory and program requirements Ability to analyze problems; develop solutions at a functional and strategic level. Knowledge of company policies and procedures; basic accounting skills. Strong customer service orientation. Commitment to company mission and values. Make ethical and professional decisions. Other Skills and Experience: Accurately observe and recall surroundings and events. Communicate information clearly, concisely, and accurately. Read, write, understand, and apply written instructions in English. Complete basic computer-related tasks. Make ethical and professional decisions. Organize and manage tasks. Provide quality customer service. Work as part of a team. Commitment to company values. Reporting to this position: None Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required in direct care roles. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques. Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers' and/ or agency needs. NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority. Community Options exists to help people live individually and be active in their community. Equal Employment Opportunity Community Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
    $18-21 hourly 3d ago
  • Clinic Care Dental Coordinator

    Apple Tree Dental 4.1company rating

    Ambulatory care coordinator job in Hawley, MN

    Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Clinic Care Dental Coordinator in Hawley, MN; to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service. Key Responsibilities: Provide outstanding customer service to patients, families, and staff. Schedule patient appointments, ensuring clinic and provider schedules remain productive per scheduling guidelines. Answer and manage phone calls professionally and efficiently. Assist patients with special needs, ensuring a welcoming and accommodating experience. Maintain accurate electronic patient records and documentation. Prioritize, multi-task, and complete daily administrative tasks in a fast-paced environment. Utilize and/or learn computer systems such as Open Dental, Microsoft Office, and other necessary software. Why Join Us? Meaningful Work - Make a difference in a mission-driven, patient-centered practice. Professional Growth - Gain valuable experience in a supportive team environment. Inclusive Workplace - Work in a welcoming setting where all contributions are valued. Requirements: High school diploma or GED required. Customer service, scheduling, and phone experience preferred. Dental office experience strongly preferred. Valid driver's license and eligibility for company car insurance roster highly preferred. Ability to type at least 40+ WPM accurately. Dependability, punctuality, and willingness to work late hours and weekends as needed. If you have a passion for helping others and thrive in a fast-paced, patient-focused environment, apply today!
    $43k-57k yearly est. Auto-Apply 60d+ ago
  • Case Management Coordinator RN

    Common Spirit

    Ambulatory care coordinator job in Lisbon, ND

    Job Summary and Responsibilities As a Case Management Professional, you will be a pivotal coordinator and advocate, guiding patients through complex healthcare journeys to optimize outcomes and well-being. Every day, you will assess patient needs, develop individualized care plans, facilitate seamless transitions, and coordinate resources. You'll educate patients and collaborate with multidisciplinary teams to ensure continuity of care and prevent readmissions. To be successful in this role, you will possess exceptional assessment and coordination skills, strong communication, and a deep understanding of healthcare systems, with an empathetic approach to patient advocacy. What you'll do... * Coordinates discharge plans with the discharge planning team. * Documents discharge planning as an ongoing review. * Monitors and coordinates swing bed referrals. * Assists with developing complete care plans to assist with the patient's needs. * Assists as needed with obtaining referrals, prior authorization for Home Health Care, DME, SNF, etc. * Acts as a patient advocate and assists with problem solving and addressing any barriers to care or compliance with care plans. Job Requirements * Graduate of an accredited nursing program. * Bachelor's in Nursing (BSN) * Registered Nurse License in the state of North Dakota (ND) Preferred * 3-5 year's current clinical experience in acute care settings * Prior Case Management/Utilization Review Where You'll Work CHI Lisbon Health is a 20 bed Critical Access Hospital with a 24 hour Emergency Level V Trauma Center. CHI Lisbon Health is part of a larger family of quality healthcare facilities, CommonSpirit Health. We believe in treating you close to home, just like family. Let us take care of all of your needs, like we have been doing for over 60 years….Because We Care.
    $44k-61k yearly est. 41d ago
  • Case Management Coordinator

    Pella Northland

    Ambulatory care coordinator job in Brooklyn Park, MN

    Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you've come to the right place. At Pella, care is not a just a word - it's a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It's our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer's expectations. If you're as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you're looking for a career, not just another job, this is the place for you. The Case Management Coordinator is responsible for providing exceptional customer service to Pella customers ranging from homeowners to builders and facility managers using our SalesForce platform, focusing on speed as our competitive advantage, clear, timely and concise communication and accuracy to drive a “one and done” experience for our customers. A key responsibility of this role is to own the review of escalated service cases to ensure that our next trip out is our final resolution visit, reinforcing our commitment to operational excellence and customer satisfaction. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Here's what winning looks like in this role: In this role, the Case Management Coordinator will own the customer experience for Pella customers from warranty through the life of their product. This includes processing requests as needed through review, ordering, scheduling, and post appointment follow up until the service request is fully complete. This process will include the following: Research and troubleshoot product issues in an accurate and timely manner. Update all systems as needed throughout the journey of a case. Each touch point with the customer requires an update. Quote. order parts and collect payment at the appropriate time for cases as needed. Schedule and confirm service appointments with customers with the correct number of technicians. Schedule delivery for non-labor related service needs. Request compensation from Pella Corporation as appropriate and in a timely and accurate manner. Follow up with customers post- appointment to resolve next steps for any tasks that are not 100% complete on service date. Work well cross functionally to maintain smooth customer communication across departments as needed with PC Team, sales, warehouse/shipping, technical support, and management. When team members are on vacation, out sick or we have an high level of volume, this role will also be expected to support the phone queue in answering in-bound calls with a positive attitude and confidence that tells our customer that we will be able to help them with their Pella service issue. This requires a strong level of communication skills in comprehension, excellent verbal communication and responding calmly and patiently to customer requests. Respond to high effort service reviews and resolve customer concerns quickly and appropriately. Work well with the Service Technicians to resolve customer issues, communicate what is needed clearly, set the field team up for success and troubleshoot complicated repairs. Meet or exceed monthly metric goals, including Win the Week, CES and productivity as established by department. Promotes and facilitates continuous improvement activities in the department. Skills Needed to Win: AA or Technical degree preferred, 2 year's customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Computer Skills High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). SalesForce or Oracle experience a plus. Communication & Interpersonal Skills Exceptional verbal and written communication skills. Ability to lead discussions, deliver constructive feedback, and represent the department professionally. Strong customer service orientation with a calm, empathetic, and solution-focused demeanor. Comfortable communicating across all organizational levels and resolving conflict in the best interest of the customer and company. Professional Skills Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment. Proactive, detail-oriented, organized, and accountable. Exhibits strong judgment and discretion when handling sensitive or escalated issues. Leads by example with integrity and professionalism aligned with Pella's core values. And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: Competitive compensation, bonus, and commissions plan. Uncapped earning potential! Casual work environment Opportunities for internal Promotions and Transfers Contagiously positive company culture! Quarterly recognition for going above and beyond Work for a widely recognized company with a great reputation! Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Benefits Salary: $25-$30/hour Does all of this sound good to you? Make your next move! Apply now. Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law. If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test. Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract.
    $25-30 hourly Auto-Apply 16d ago

Learn more about ambulatory care coordinator jobs

How much does an ambulatory care coordinator earn in Fargo, ND?

The average ambulatory care coordinator in Fargo, ND earns between $34,000 and $56,000 annually. This compares to the national average ambulatory care coordinator range of $31,000 to $52,000.

Average ambulatory care coordinator salary in Fargo, ND

$44,000
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