Clinical Care Coordinator
Ambulatory care coordinator job in Plano, TX
Our client is looking for a full-time Care Coordinator (CC) to join their team in Plano, Texas.
The Care Coordinator is responsible for customer service and case coordination. This position will help plan members access financial assistance programs. The Care Coordinator will follow up with members, pharmacies, health care providers and/or financial assistance programs to confirm shipment/receipt of drug shipments. From time to time, the Clinical Care Coordinator will be in contact with PBMs and Payers (Funds, Plan Sponsors, Insurers) to gather information and assist plan members to connect members with alternative medication funding who have complex clinical conditions and are receiving medication in a home infusion or in-office infusion setting.
Responsibilities:
Ensure that plan members meet plan eligibility requirements
Act as primary point of contact for plan members
Serve as plan member advocate and enhance the collaborative relationship between the plan member, health care provider, and patient assistance program representatives
Document/record all interactions with members, health care providers, pharmacies, and financial assistance entities in the Customer Relationship Manager software (“CRM”) in a timely manner
Provide exceptional customer service to internal and external customers; resolve any customer requests in a timely and accurate manner; escalates complaints accordingly
Review pending activities/events and specific customer requests to ensure excellent customer service and customer experience
Demonstrate proficiency and full understanding of the Company plan member database including data elements, definition of case statuses and outcomes, case documentation requirements and the importance of meeting company metrics
Research and identify available financial assistance programs for specialty drugs that are prescribed for active members
Coordinate access to patient assistance programs; provide assistance to plan members and physician staff to complete all necessary financial assistance program forms and applications in a timely manner
Coordinate delivery and verify receipt of financial assistance forms and applications to plan members, physician offices, and financial assistance programs
Verify drug dispenses to members and compile audit trail of source documents and information for each dispense
Report any financial assistance program trends to supervisor
Communicate with plan member's health plan sponsor, Fund, or PBM as needed
Recommend improved processes and management methods to generate workflow optimization
Perform such other duties as needed or assigned by management.
Requirements:
Minimum 3+ years customer service experience, healthcare reimbursement and/or pharmaceutical experience preferred
Excellent written and oral communication skills
Ability to multi-task and handle consistent workflow
Time management and prioritization skills
Computer, email and MS Office competence.
Preferred skills
Bilingual communications
Certified Pharmacy Technician
Medical Assistant Certification
If this sounds like you, please contact us today!
Unable to sponsor visas for this position. Please encourage those authorized, to work in the U.S. without a visa, to apply!
Must be authorized to work in the U.S.!
Cash Management Coordinator
Ambulatory care coordinator job in Dallas, TX
Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States' most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.
We create places people want to call home - starting with you.
With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.
At Willow Bridge, our purpose drives everything we do. Whether you're launching your career or looking to take the next step, we're here to support your growth with intention, flexibility, and real opportunities to make an impact.
We're currently hiring for a Cash Management Coordinator - someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you'll feel right at home here.
Let's grow together at Willow Bridge.
Responsibilities
* Respond in a timely manner to Accounting and/or Property personnel requesting research on banking transactions, account maintenance changes and other miscellaneous needs.
* Assist in the implementation of Treasury workstation.
* Processing of payments as requested by the Accounting Department.
* Organize and adhere to time sensitive deadlines.
* Verify information.
* Assist with various projects within the department.
Qualifications
* 2+ years of treasury experience
* Proficient in Microsoft applications, including Excel & Word.
* Working knowledge of Treasury Workstation implenentation is a plus.
* Possess strong skills in time management and be very detail oriented.
* Committed to high standards of customer service.
Benefits
Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.
Auto-ApplyCoordinator Economic Self Sufficiency Care
Ambulatory care coordinator job in Dallas, TX
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The Economic Self Sufficiency Care Coordinator is the point of contact in linking to governmental benefits and entitlement programs for individuals engaged mental health services.
The Economic Self Sufficiency Care Coordinator assists individuals in applying for and following up with Social Security Disability, Supplemental Security Income, Medicaid, SNAP, Housing programs, and other governmental assistance. The Economic Self Sufficiency Care Coordinator uses the SSI/SSDI Outreach/Access and Recovery (SOAR) model to guide the application process. The Economic Self Sufficiency Care Coordinator is also responsible for coordinating intra and interdisciplinary with the treatment team, for instance, the Case Manager, or Care Coordinator, as well as with other members involved in the client's care.
The Economic Self Sufficiency Care Coordinator coordinates an individual's initial application and monitors outcomes and follow-up needs. The purpose is to provide better access to basic needs and improve the overall quality of life. Experience interviewing customers, evaluating their needs, and providing personalized counsel on the benefit programs and options. Extensive knowledge and experience working with public benefits, health care options, and other benefit related concerns desired. Advises and counsels persons and their families regarding eligibility rules and application procedures for public benefits; provides information and suggestions by personal meetings and through phone communications; assesses needs of individuals and records actions taken and contact made to ensure progress is made with each consumer.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides linkage and monitoring of individuals with governmental assistance programs such as Social Security Disability Insurance, Supplemental Security Income, Supplemental Nutrition Assistance Program, Medicaid, and Medicare, insurance through healthcare.gov.
Provides services and documentation in accordance with Metrocare and Care Coordination Guidelines as well as Metrocare policies and procedures.
Coordinates with inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, and residential treatment facilities, in arranging benefits for referred individuals.
Coordinates with the multidisciplinary team in ensuring consumers receive timely linkage to benefits upon intake or re-initiation of services. Benefits assistance must include an effort to schedule a follow-up appointment with a Metrocare provider within 72 business hours of the individual's discharge. The liaison (or designee) will communicate with the referred individual within 24 hours of that discharge, continuing contact every day until the first benefits application appointment is completed.
Assists clients with housing search, locating housing options; verifies and documents clients eligibility for homelessness prevention or rapid re-housing assistance, or other assistance.
Assists with getting clients added to the housing priority list for Dallas and Collin County.
Be responsive to communication with assigned individuals, collaborating team members, and collaborating agencies/benefit programs. Responds to phone and email within 24 hours in a timely and comprehensive manner.
Interacts with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to an individual's ability to meet basic needs and medications.
Aids individuals keep all appointments with benefit programs to support successful applications and follow-ups.
Facilitates communication between Medical Records and Social Security Administration/Disability Determination Services.
Develops close working relationships with internal and external referral resources.
Maintains confidentiality of information concerning individuals in care and family members
Attends and participates in all scheduled team meetings.
Contributes to team knowledge and understanding benefits. Assists the business, clinical, medical, and nursing staff by reporting benefit needs, services, and any potential barriers to benefits.
Assist clients in linking with resources and a system of community support and entitlements.
Completes paperwork requirements and maintains quality, up-to-date records regarding benefits assistance.
Documents successful and unsuccessful provision of supportive services within 24 business hours.
Documentation requirements will include the Release of Information and Consents to expedite the transition of care.
Works with family members/support system to gain support in accessing benefits
Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including Metrocare policies and procedures, Quality Assurance Plan, and all applicable regulatory standards.
Performs other duties as assigned.
COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills
Ability to assess and organize complex information regarding an individual's goals in usuable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers)
Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services
Clinical skill for evaluating the accuracy of clinical screening and providing appropriate clinical intervention
Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person Centered Approaches to Care
Interpersonal skills to communicate and encourage collaboration among therapeutic team members
QUALIFICATIONS
EDUCATION AND EXPERIENCE:
Required:
Bacherlor's Degree in social work, psychology, criminal justice or related human services field
·Minimum of 2 years experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies
OR
Master's degree in Psychology, Social Work, or related field.
Perferred:
SOAR Certification, HMIS experience, Bilingual: Spanish-speaking
REASONING ABILITY:
Ability to carry out oral and/or written instructions
Ability to operate as a team member, yet able to make positive, individual judgments
Ability to assess needs of consumers
Ability to recognize and report side effects of psychoactive medications
Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care
Ability to work collaboratively with co -workers
Ability to work in a high stress environment, take initiative and be creative
Ability to drive a multi-passenger vehicle
Ability to successfully use an automated clinical record keeping system
COMPUTER SKILLS:
Intermediate level on MS Excel, Email and word processing programs
Ability to utilize Internet for resources.
CERTIFICATIONS, LICENSES, TRAINING, REGISTRATIONS:
TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire.
TAC web-based training
Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.
Benefits Information and Perks:
Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend - 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Auto-ApplyCase Mgmt Program Coordinator
Ambulatory care coordinator job in Fort Worth, TX
Department:
Case Management
Shift:
First Shift (United States of America)
Standard Weekly Hours:
40
The Case Management Program Coordinator will be charged with establishing protocols in conjunction with subject content experts for the Case Management Department. The Case Management Program Coordinator will be a facilitator, change-agent and process improvement coordinator with specific focus on process improvement and standardization needs of all disciplines/programs unique to their individual job descriptions. The Case Management Program Coordinator will partner with each respective discipline manager to develop processes for standardization of applications. This individual will exhibit professional character, attitude, and appearance.
Education and Experience
Associate degree in nursing is required, BSN from an accredited college or university is preferred.
At least three years of any combination of experiences working in/with case management, care coordination, utilization review, patient intake, discharge planning and troubleshooting fund resources, quality assurance, clinical pathways, continuous quality improvement, or state and federal health plans or commercial insurance plans in a clinical or managed care environment.
Must be computer literate, and have effective organizational, interpersonal, written, and oral communication skills.
Must be familiar with various community resources and charitable organizations.
Must be able to adapt to changing healthcare environments and work with all members of the healthcare team to achieve positive outcomes.
Must have experience using or navigating electronic medical records (e.g., EPIC, Meditech, Healthy Planet, etc.).
Bilingualism is preferred or may be required depending on the specific department assignment.
Licensure, Registration, and/or Certification
Current RN license from Texas Board of Nursing required
Must achieve a Basic Life Support (BLS) certification for Health Care Providers within 30 days of employment and must maintain this certification as per Medical Center Policy, MC 175*.
*This requirement does not apply to Health Plan
Case Manager Certification (CCM) preferred.
About Us:
Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.
Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.
Auto-ApplyHypercare Coordinator- Plano, TX
Ambulatory care coordinator job in Plano, TX
Hi,
Job Title: Hypercare Coordinator
Duration: 9-12 months Contract
We have below job opening.
If you are interested and your experience match with job description.
Please send your updated resume with below details....Asap
Expected rate all inc on W2/1099 /C2C:
Visa status:
Current Location:
Availability:
Bachelor degree and years of passing :
Master degree and years of passing :
Role Summary:
The Hypercare Coordinator will support post-deployment activities during the decommissioning phase. The role ensures a smooth transition, prompt issue resolution, and structured hypercare support for stakeholders.
Roles & Responsibilities
Support post-deployment activities during system decommissioning.
Ensure a smooth transition for business and technical teams.
Monitor and manage all hypercare activities post-decommission.
Serve as the first point of contact for issue resolution during transition.
Coordinate closely with technical teams to troubleshoot and resolve issues.
Maintain logs and documentation for all issues and resolutions.
Provide regular communication and status updates to stakeholders.
Required Skills & Experience
Experience in hypercare or post-implementation support.
Strong analytical and problem-solving skills.
Excellent coordination and follow-up abilities.
Strong communication and stakeholder-management skills.
Familiarity with telecom or IT systems preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Pharmacy Care Coordinator - Remote
Ambulatory care coordinator job in Plano, TX
The Care Pharmacy Technician will help our communities thrive by optimizing medication management to allow our physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Care Pharmacy Technician assists with the fulfillment of patient orders to ensure patients receive their medications on time. Under the direction and supervision of the Senior Manager of Pharmacy Services and Team Lead, the Care Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.
ROLE AND RESPONSIBILITIES
•Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.
•Provides telephonic follow up with members to provide medication management to assigned patients for chronic disease support.
•Coordinate delivery of medications to the patient
•Facilitate patients to the Pharmacist for all clinical needs.
•Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification.
•Complete assigned tasks related to medication management services.
•Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records.
•Obtain refill authorizations from prescribers.
•Process and prepare third-party insurance claims.
•Maintains accurate patient/client profiles.
•Provides medication management services utilizing prescribed workflows.
•Comply with established procedures, rules, and regulations.
•Completes clear and concise documentation in Care Management programs.
•Professionally answer phones and direct customer calls to the appropriate personnel.
•Accept prescriptions to be filled and ensuring that the PIC has the data necessary to fill the orders.
•Handle customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notify the pharmacist of any issues.
•Promoting teamwork, professional services and clear communication.
•Recognizes and adheres to the scope / limitations of job requirements.
•Performs other related duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
•High school diploma or equivalent.
•Pharmacy technician license or pharmacy technician trainee license from the Texas State Board.
•Strong communication and customer service skills.
•Work a flexible schedule, including evenings and weekends.
•Ability to read and transcribe pharmaceutical information.
•Sit for long periods of time, stand for intermittent periods of time.
•Flexibility to work in an office setting and work from home.
Care Coordinator
Ambulatory care coordinator job in Dallas, TX
Your Job: The Care Coordinator will support MMG Primary Care Practices, Physicians, and staff (“Patient Care team”) in various quality driven projects and act as an extension of the Patient Care team to help MMG achieve quality driven goals. The Care Coordinator participates in planning, providing, and evaluating patient care at the appropriate skill level. The position has a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Care Coordinator works under the direction of the MMG Care Coordination Clinical Manager and in coordination with the Patient Care Team to outreach to patients whose clinical measures need to be addressed. This individual will partner with MMG Primary Care physician offices to help achieve benchmarks for patient care and maintain/improve quality of care delivery across multiple payers and patient populations.
Your Job Requirements:
• Graduation from an accredited Medical Assistant program
• Medical Assistant Certification required
• Experience of at least 5 years as a Certified Medical Assistant
• High school graduate or GED equivalent.
• Current Basic Life Support certification.
• Proven ability to mentor others
• Expert in computer literacy in electronic health record.
• Knowledge of medical terminology.
• HEDIS Quality Measures experience
• Excellent communication and customer service skills required
• Proficiency in Word, Excel, and PowerPoint required.
• Ability to work independently, while collaborating with other team members
• Ability to self-motivate, prioritize, and be willing to invest in a change process to improve efficiencies
Your Job Responsibilities:
• Educate and train Patient Care team on standardized operational workflows, developed in coordination with Care Coordination Clinical Manager, to close gaps in care and ultimately optimize quality metrics as measured by various value-based care programs
• Partner with the Patient Care team to assist patients in completing health screens and address preventive care measures that are not yet completed
• Support the Patient Care team as needed by outreaching to Patients with clinical measures needing to be addressed, to either address clinical measures over the telephone or scheduling an office visit for the Patients to address the clinical measures
• Update preventive health screens and clinical measures that have been determined as completed in the EMR, as needed
• Communicate regularly with interdisciplinary team members to coordinate/update a patient's care
• Maintain accurate tracking log of patients who have been outreached and status of their preventive health screens and clinical measures
• Participate in various quality driven initiatives within MMG and collaborate together to achieve high level patient outcomes
• Submit data to external agencies as directed by Care Coordination Clinical Manager
• Explain the importance of preventive health screens and clinical measures to patients and families
• Perform as needed all duties at the expert level within the scope of a Medical Assistant's scope of practice
• Record patient care documentation in the medical record accurately and in a timely manner
• Coordinate patient care as directed by provider, and policies/procedures
• Rotate clinic to clinic within MMG locations as assigned by Care Coordination Clinical Manager
Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:
Newsweek's America's Most Admired Workplaces 2026
Glassdoor's Best-Led Companies 2025
Fortune's Best Workplaces in Health Care 2025
Great Place to Work Certified 2026-2026
Glassdoor's Best Places to Work 2025
TIME's Best Companies for Future Leaders 2025
Military Friendly - Gold Employer 2025
Newsweek's America's Greatest Workplaces for Mental Well-Being 2025
Becker's Healthcare Top Places to Work in Healthcare 2025
Newsweek's Greatest Workplaces 2025
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Dallas, TX
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Dallas, TX
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
At least 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator (Dental Front Desk)
Ambulatory care coordinator job in Krum, TX
Job DescriptionSalary: 22
Join Our Team as a Front Desk Coordinator at McCart Family Dental!
Are you a friendly, organized, and experienced dental professional looking to make a significant impact? McCart Family Dental in Krum, TX, is seeking a dedicated Front Desk Coordinator to be the welcoming face and voice of our practice. If you have a passion for exceptional patient care and a minimum of one year of dental office experience, we invite you to join our valued team!
About the Role:
As our Front Desk Coordinator, you are the heart of our patient experience. You'll be the first friendly face our patients see and the warm voice they hear, setting the tone for their entire visit. Your ability to manage a busy front office with a smile, while ensuring smooth operations, is key to our success.
Key Responsibilities:
Exceptional Patient Service: Greet and welcome patients with a warm smile, ensuring a positive first impression upon arrival and dismissal.
Appointment Management: Efficiently schedule, confirm, and follow up on patient appointments, including managing no-shows and cancellations.
Insurance & Billing: Accurately verify patient insurance, enter demographic information, collect co-pays, and handle cash transactions. You'll need a clear understanding of various insurance plans to ensure proper scheduling and billing.
Communication Hub: Answer multi-line telephones, respond to patient questions and concerns with professionalism, and maintain clear communication both verbally and in writing.
Office Operations: Operate standard office equipment, perform data entry for accurate patient billing, and scan patient information.
Team Collaboration: Contribute positively to a team-oriented environment and assist with other projects/tasks as assigned.
What We're Looking For:
Experience: Minimum of 1 year of experience in a dental office setting is required.
Customer Service Excellence: A proven track record of providing outstanding customer service.
Communication Skills: Excellent verbal and written communication skills.
Organizational Prowess: Strong problem-solving abilities, high energy, and exceptional multi-tasking skills in a fast-paced environment.
Technical Skills: Proficiency with dental software and standard office equipment.
Positive Attitude: A positive contribution to our valued team approach and adherence to company dress and appearance requirements.
Why Join McCart Family Dental?
We believe in supporting our team members and fostering a professional, growth-oriented environment. We offer a competitive benefits package designed to reward your hard work and dedication, including:
Competitive Base Salary
Potential Bonus Structure
Medical Insurance
Vision Insurance
In-House Employee Dental Plan
Paid Time Off + Major Holidays
Company Training & Professional Development
Career Advancement from Within
401K
If you are ready to bring your skills and passion to a thriving dental practice, we encourage you to apply! We look forward to welcoming you to the McCart Family Dental team.
Hospitality Coordinator
Ambulatory care coordinator job in Frisco, TX
About Us We are a travel services agency dedicated to creating smooth, personalized, and memorable experiences for our clients. From luxury cruises and resort stays to custom itineraries, our focus is on delivering exceptional hospitality every step of the way.
Position Overview
We are seeking a highly organized and service-oriented Hospitality Coordinator to join our team. This role is ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a client-focused environment. You will coordinate travel arrangements, support clients with their bookings, and ensure seamless experiences from start to finish.
Key Responsibilities
Coordinate travel reservations including flights, accommodations, cruises, and excursions
Provide personalized service and timely communication to clients
Assist with itinerary planning, confirmations, and special requests
Ensure accurate documentation and smooth handling of travel logistics
Collaborate with team members to maintain high standards of hospitality and service
Qualifications
Strong communication and organizational skills
Passion for hospitality and client care
Ability to multitask and manage multiple requests with efficiency
Comfortable working with digital tools and booking systems
Previous experience in hospitality, travel, or customer service is a plus
What We Offer
Flexible, remote-friendly work environment
Training and professional development opportunities
Access to industry certifications and travel perks
Growth potential within a supportive team environment
Patient Care Coordinator
Ambulatory care coordinator job in Fort Worth, TX
Peak Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Fort Worth North, TX
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Auto-ApplyMDS Coordinator
Ambulatory care coordinator job in Fort Worth, TX
Join Our Team as an MDS Coordinator
Enhance Resident Care Through Quality Assessment & Coordination
We're seeking a dedicated and detail-oriented MDS Coordinator to join our growing team! This role is essential to ensuring accurate assessments, compliance with state and federal regulations, and optimal care planning for our residents. Success in this position requires reliability, strong organizational skills, and a collaborative approach to interdisciplinary coordination.
Your Impact as an MDS Coordinator
In this role, you will:
Coordinate Resident Assessments: Oversee admission, annual, quarterly, Medicare, and change-of-condition assessments, while ensuring timely communication with nursing and other departments.
Ensure Regulatory Compliance: Follow all Federal and State guidelines for comprehensive assessments (MDS).
Monitor Documentation: Review MDS and care plan files for accuracy, thoroughness, and organization.
Utilize MDS Software: Maintain expertise in software systems to ensure correct data entry and reporting.
Lead Interdisciplinary Meetings: Attend and coordinate Medicaid, ITTM, and care plan meetings for smooth team communication.
Update Care Plans: Adjust and revise care plans as needed based on current assessments and resident status.
Provide Quality Reporting: Generate and distribute Quality Indicators Reports to leadership to support care improvement.
Submit MDS Data: Ensure timely and accurate transmission of MDS assessments per reporting standards.
Stay Current: Attend professional development sessions to keep up with industry standards and best practices.
Oversee Ancillary Data: Collect and report ancillary services to corporate billing for accurate processing.
What Makes You a Great Fit
We're looking for someone who:
Holds a current Nursing License in good standing.
Has experience in geriatric nursing and a commitment to resident-centered care.
Demonstrates excellent assessment, documentation, and communication skills.
Understands nursing home regulations and compliance requirements.
Works well both independently and within a team.
Can manage multiple priorities with accuracy and efficiency.
Benefits (Full-Time)
Comprehensive Benefits: Health, Dental, and Vision Insurance
Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
Life Insurance: Whole and Term Policies
Professional Growth: Tuition Reimbursement for continued education
Time to Recharge: Paid Time Off
Retirement Planning: Immediate 401(k) eligibility
Unwavering Support: Exceptional corporate resources
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCare Coordinator
Ambulatory care coordinator job in Fort Worth, TX
What You'll Do - Job Responsibilities
The Care Coordinator will play a pivotal role in delivering high-quality care to our patients at Suvida Healthcare. Working closely with the Nurse Care Manager, the Care Coordinator will be responsible for conducting daily patient follow-ups, processing durable medical equipment (DME) and home health orders, triaging calls, retrieving hospital records for recently admitted patients, and performing other clinical clerical tasks within the scope of practice for high-risk patients. Additionally, the Care Coordinator will undertake other tasks as assigned by the Nurse Care Manager.
Responsibilities
Conduct daily patient follow-ups for high-risk patients within the Chronic Care and Transition of Care Programs
Process DME and home health orders efficiently and accurately
Support inbound triage calls from patients and coordinate appropriate responses to acute patient needs
Retrieve hospital records for patients recently admitted to external facilities
Perform clinical clerical tasks to support the Chronic Care Program and Transition of Care Programs
Assist in procedures within the Medical Assistant scope of practice for high-risk patients
Collaborate closely with the Nurse Care Manager to ensure seamless patient care delivery
Identify and address barriers to care for high-risk patients
Coordinate patient care progression throughout the continuum, including transitions from acute and post-acute settings to home or other transitional care facilities
Communicate effectively with physicians, nursing staff, and other members of the multidisciplinary care team
Facilitate patient discharge planning process to optimize outcomes and satisfaction
Monitor patient progress and intervene as necessary to ensure patient-focused, high-quality care
Collaborate with external case managers and community resources as needed
Actively participate in clinical performance improvement activities
Support activities to promote closure of care gaps and attainment of Medicare HEDIS metrics
Other tasks as assigned
What You'll Bring
Knowledge, Skills, and Abilities
Minimum 2 years of experience as a Medical Assistant or a, LPN / LVN
Experience in chronic care management or related field preferred
Excellent interpersonal and communication skills
Strong organizational and time management abilities
Proficiency in Microsoft Office suite
Bilingual/Bicultural (English and Spanish) required
Education, Experience, Licensure, or Certification Requirements
High school diploma or equivalent required
Completion of a Medical Assistant program required
Certification in Medical Assisting from AAMA, CCMA or any other nationally recognized body required
LPN / LVN license preferred
How We Work
Our Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Equal Employment Opportunity (EEO) Policy
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Memory Care Coordinator
Ambulatory care coordinator job in Fort Worth, TX
The Memory Care Coordinator manages the overall operations of the community Memory Care program in accordance with resident needs, government regulations, and Sagora Senior Living policies and procedures. The Memory Care Coordinator will implement the Sagora Pathways Program and make recommendations to additional programming needed at the community level to the Executive Director and Regional Lifestyle/Pathways Specialist.
Join our team at one of our senior living communities offering independent living, assisted living, or memory care where we put Residents First while being team-focused and quality centered. We put Residents First, and our Associates Matter! At Sagora, we invest in and empower our team members for upward movement within the company and in their careers. We are certified as a Great Place to Work based on team member surveys! Apply now to join our dedicated team who cares, just like you!
Our Core Values are Commitment, Empowerment, Communication, Excellence, and Teamwork!
Did you know that our name Sagora comes from the combination of two words Sage, which means wisdom or wise person, and Agora, which means a gathering place. Our communities are a gathering place of wisdom!
Benefits:
Company-paid telemedicine service through Teladoc for all Full-Time benefit eligible team members
On-Demand Pay Request a pay advance!
Discount and rewards program use for electronics, food, car buying, travel, fitness, and more!
Health/ Dental/ Vision/ Disability/ Life Insurance
Flex Spending Account
Dependent Care Flex Plan
Health Savings Account
401(k) Retirement Savings Plan with company matching!
Paid time off and Holiday pay
Associate Assistance Program counseling services at the other end of the phone!
Discounted Meal Tickets
Referral Bonus Program earn money for referring your friends!
Tuition Assistance (for programs directly related to team member's position)
Lasting relationships with our residents! Our residents have so much wisdom to share!
Position Details:
Community Name: Bristol Park At Eagle Mountain
Address: 3141 Dalhart Dr Fort Worth TX 76179
Phone number: **************
Status (FT/PT/PRN): FT
Shift(s): Business Hours
Responsibilities:
Oversee the Memory Care (Pathways) programming
Maintain Memory Care (MC) resident safety and security
Facilitate programming to meet the need of residents with Alzheimer s disease and dementia by following Sagora Pathway s memory care programming
Plan and organize daily events, including large and small group activities
Maintain regular communication with residents, family members, and associates
Develop daily, weekly and monthly calendars, monthly newsletter, family functions, support groups, and community outreach
Maintain a proactive approach and person-centered approach with residents needs including challenging resident behaviors
Ensure all company systems are in place to provide quality services and care for the residents
Coordinate and communicate resident care needs with resident family members and the Executive Director
Coordinate a volunteer program for the benefit of residents in accordance with company policy
Document community history with photographs and scrapbooks
Operate program within budget
Serve as Manager on Duty ( MOD ) as assigned
Work with other members of the management team to market and manage the community
Perform all other duties as assigned by management
Skills/Requirements:
4 year degree with emphasis in gerontological studies/recreation programs preferred
Strong computer skills including Microsoft Office (Excel, Outlook, Publisher, Word, and PowerPoint)
Must have or be able to obtain a Commercial Driver's License where necessary and meet company driving standards
Must be able to read, write, and speak the English language and be able to communicate effectively with residents, families, and other staff members
This position is required to work some evenings and weekends for special events
Must possess or be willing to acquire a valid driver's license to drive on company time as needed
Sagora does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Sagora is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Home Care Service Coordinator
Ambulatory care coordinator job in Fort Worth, TX
To apply via text, text 9736 to ************. Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
Hours: Monday through Friday 8 am to 5 pm
At Addus we offer our team the best:
* Medical, Dental and Vision Benefits
* PTO Plan
* Retirement Planning
* Life Insurance
* Employee discounts
Essential Duties:
* Coordinates and drives the field recruiting and hiring process.
* Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
* On-board and train new branch Administrative employees.
* Schedules employees as directed by client's care plan established upon intake.
* Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
* Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
* Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
* Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
Position Requirements & Competencies:
* Must have high school diploma or equivalent.
* 6 months of Industry experience required.
* Interpersonal, organizational and communication skills.
* Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
* Must have reliable transportation.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#ACADCOR
#IndeedADCOR
#CBACADCOR
#DJADCOR
We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities.
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
Home Care Service Coordinator
Ambulatory care coordinator job in Fort Worth, TX
Job Description
To apply via text, text 9736 to ************.
Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.
Hours: Monday through Friday 8 am to 5 pm
At Addus we offer our team the best:
Medical, Dental and Vision Benefits
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Coordinates and drives the field recruiting and hiring process.
Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
On-board and train new branch Administrative employees.
Schedules employees as directed by client's care plan established upon intake.
Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
Position Requirements & Competencies:
Must have high school diploma or equivalent.
6 months of Industry experience required.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#ACADCOR
#IndeedADCOR
#CBACADCOR
#DJADCOR
Patient Care Coordinator/ Engager
Ambulatory care coordinator job in Westworth Village, TX
Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club:
Sam's Club in Westworth Village, TX
Hours:
Full time/ Tuesday-Saturday 9am-6pm
Pay:
$18+/hr
What you will be doing:
•
Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
© 2024 Lucid Hearing Holding Company, LLC
•
All Rights Reserved
Coordinator CCBHC Definitive Care
Ambulatory care coordinator job in Dallas, TX
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
:
JOB DESCRIPTION
GENERAL DESCRIPTION:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The CCBHC Definitive Care Coordinator will organize access to necessary services and build a therapeutic team to include natural supports and providers for those who are participating in mental health and substance use treatment. The CCBHC Definitive Care Coordinator uses knowledge of social drivers of health, diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The CCBHC Care Coordinator is primarily responsible for organizing patient care activities and sharing information among all of the participants concerned with an individual in services care to achieve safer and more effective care. This position depends upon successful relationship building with community partners and referral sources to ensure individual in service access to the right care at the right time. The CCBHC Definitive Care Coordinator is monitored by periodic supervision.
HOME CLINIC - SAMUELL
SERVICE AREA: SOUTH DALLAS
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create and/or enhance an existing person/family-centered recovery plan that identifies an individuals goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
Assessing consumer needs on a continual basis throughout the course of treatment
Assistance with scheduling and completing all internal and external provider appointments
Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs
Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individuals life, the individuals wants and goals and all treatment interventions
Documenting services in the electronic health record within 24 hours after services have occurred
Contact with individual in service at least one time per every 90 days at minimum
Develop/maintain collaborative working relationships with internal and external referral resources; allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies. Relationships with external agencies will include but are not limited to: FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals and hospital outpatient clinics and community/regional supports and providers such as schools, child welfare agencies, criminal justice and Indian Health Services.
Assists the individual in service in developing and/or strengthening natural supports who will participate in care coordination activities
Helping to maintain a list of community resources for successful external referrals
Maintains confidentiality of information concerning consumers and family members
Perform other duties as assigned
COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills
Ability to assess and organize complex information regarding an individuals goals in useable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers)
Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services
Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention
Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person Centered Approaches to Care
Interpersonal skills to communicate and encourage collaboration among therapeutic team members
QUALIFICATIONS
EDUCATION AND EXPERIENCE:
Bachelors Degree in social work, psychology, criminal justice or related human services field
Minimum of 1 year of experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies
OR
Masters degree in Psychology, Social Work, or related field.
REASONING ABILITY:
Ability to carry out oral and/or written instructions
Ability to operate as a team member, yet able to make positive, individual judgments
Ability to assess needs of consumers
Ability to recognize and report side effects of psychoactive medications
Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care
Ability to work collaboratively with co -workers
Ability to work in a high stress environment, take initiative and be creative
Ability to drive a multi-passenger vehicle
Ability to successfully use an automated clinical record keeping system
COMPUTER SKILLS:
Intermediate level on MS Excel, Email and word processing programs
Ability to utilize Internet for resources.
CERTIFICATIONS, LICENSES, TRAINING, REGISTRATIONS:
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire
TAC web-based training
Certified Community Behavioral health Clinic Trainings completed within the first year of hire
PHYSICAL DEMANDS & WORK ENVIRONMENT
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.
TRAVEL:
In-county travel is required.
WORK ENVIRONMENT:
The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
The noise level may vary between low and mild.
The work environment should not be unusually hot or cold.
Benefits Information and Perks:
Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend - 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Auto-ApplyPatient Care Coordinator - Van Alstyne
Ambulatory care coordinator job in Van Alstyne, TX
Peak Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Van Alstyne, TX. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
* A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
* Our Patient Care Coordinators have excellent customer service skills.
* Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
* Greets everyone who enters the clinic in a friendly and welcoming manner.
* Schedules new referrals received by fax or by telephone from patients, physician offices.
* Verifies insurance coverage for patients.
* Collects patient payments.
* Maintains an orderly and organized front office workspace.
* Other duties as assigned.
Fulltime positions include:
* Annual paid Charity Day to give back to a cause meaningful to you
* Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
* 3-week Paid Time Off plus paid holidays
* 401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
* Core responsibilities
* Collect all money due at the time of service
* Convert referrals into evaluations
* Schedule patient visits
* Customer Service
* Create an inviting clinic atmosphere.
* Make all welcome calls
* Monitor and influence arrival rate through creation of a great customer experience
* Practice Management
* Manage schedule efficiently
* Manage document routing
* Manage personal overtime
* Manage non-clinical documentation
* Manage deposits
* Manage caseload, D/C candidate, progress note, and insurance reporting
* Monitor clinic inventory
* Training
* o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
* Complete quarterly compliance training.
Qualifications:
* High School Diploma or equivalent
* Communication skills - must be able to relate well to Business Office and Field leadership
* Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
* As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
* This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
* This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
* This position is subject to sedentary work.
* Constantly sits, with ability to interchange with standing as needed.
* Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
* Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
* Constantly uses repetitive motions to type.
* Must be able to constantly view computer screen (near acuity) and read items on screen.
* Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
* Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
* Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.