Ambulatory care coordinator jobs in Franklin, NJ - 114 jobs

The Relationship Management Coordinator assists in providing quotes, compliance training, communicating information regarding company policies, Medicare and Medicaid procedures, and training specific to required forms as well as performing the Call Taking function in Logis. Individuals in this classification have frequent contact with the public by phone, e-mail, written correspondence, and potentially through face-to-face contacts duties. Expectations, Duties and Responsibilities Explains information to our callers and requestors, on the phone and in person including requirements of Medicare and Medicaid policies. Creates and updates patient records and necessary work areas such as Logis and RoundTrip to ensure that information is correct. Enters client appointments utilizing Logis. Files and retrieves information via hardcopy and/or electronically. Returns and accepts forms such as Physician Certification Statements, Face Sheets, Advanced Beneficiary Notices, Transport Request forms, etc. Responds to questions regarding billing rates, procedures and policies. Assists in the training of the collection of fees for Date of Service requests. Schedules additional training and appointments utilizing an electronic calendaring system. Performs research or investigation to determine or verify information or follow up on any facility issues. Aware of all facility rates to manually calculate charges, such as parking, tolls, and additional fees. Receives complaints concerning billing or services rendered, referring complaints of service failures to the Customer Service Manager. Confirm all authorizations. Make calls to confirm appointments, times, addresses and any specific demographic data. Notify facilities/clients when there are driver issues, service recovery. Maintain effective communication with Communications and Logistics to ensure all trips can be completed efficiently. Operates office equipment including copy machine, calculator, computer, telephone, facsimile machine, credit card terminal, and scanner. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Requirements Required Education and Experience High school diploma. One year of administrative experience. Preferred Education and Experience Associate degree or two-year related experience Knowledge, Skills, and Qualifications Competencies Technical Capacity. Personal Effectiveness/Credibility. Thoroughness. Collaboration Skills. Communication Proficiency. Flexibility. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a mobile role; sometimes at a desk and other times, walking the halls of the hospitals. This would require the ability to drive, get around the facilities independently, sit, stand or walk as necessary. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 12:00 p.m. to 8:00 p.m. Travel Travel to several hospital locations in NJ is expected for this position. Additional Eligibility Qualifications None required for this position. Other Duties as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Transparency: The above reflects the anticipated base salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills, and professional experience. In addition to base salary, this position may be eligible for clinical certification pay and/or shift differentials. An AAEO Employer

Patient Care Coordinator Department : Patient Support Center/Call Center Reports To : Sr. Director Operations FLSA Non-Exempt Primary Function: The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service. Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday. Job Scope and Major Responsibilities: Complete prescription intake process including verification of insurance coverage Assist physician's offices through the prior authorization and appeals process Research financial assistance options for patients through copay cards, foundations, and assistance programs Coordinate prescription processing and delivery with dispensing pharmacies Manage and triage high volume of customer service phone calls while managing day to day operations Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals Ensure proper documentation of process flow from prescription initiation through completion Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status Interface with IT department to improve system functionality and workflow Attend team meetings to support ongoing program development Other responsibilities as assigned Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”) Performance Criteria: Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service. Required Qualifications: Minimum of 2 years pharmacy experience preferred Previous work experience in a call center environment or customer service role preferred General knowledge of pharmacy laws, practices and procedures Knowledge of common medical terms/abbreviations and pharmacy calculations Understanding of insurance and third-party billing systems Skill to prioritize and work in a fast-paced environment Exemplary communication, organization, and time management skills Capability of working independently and as a member of a team Ability to preserve confidentiality of protected health information (PHI) Proficient in MS Word, Excel and Outlook Possess and maintain professional demeanor and courteous attitude Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday-Thursday 7:45-3pm 30 minute break each day Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $23-$26/hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Job Title: Patient Care Coordinator for OrthopedicsJob Description We are seeking a dedicated Patient Care Coordinator to join our orthopedic team. The ideal candidate will provide exceptional patient service, ensuring efficient and effective coordination of patient care processes. Responsibilities * Answer patient phone calls and respond to online inquiries. * Schedule patient appointments promptly and accurately. * Collect payments on patient accounts in a timely manner. * Enter orders for MRI authorizations or DME authorizations as needed. * Review and manage triage buckets for patient needs. * Contact patients as necessary to ensure continuity of care. * Maintain and update patient records with precision. * Prepare charts prior to patient visits to ensure readiness. * Triage phone calls for any physician or patient questions. * Update electronic medical records using Athena. Essential Skills * Proficiency in customer service and medical terminology. * Experience with appointment scheduling. * Possession of a high school diploma or GED. Additional Skills & Qualifications * Knowledge of insurance processes is a plus. * Familiarity with Athena and medical insurance verification. Work Environment The position offers a Monday-Friday schedule with rotating Saturdays, typically once a month or less. Office hours are from 7:30 AM to 5:00 PM, with staggered start times between 7:30 AM and 8:30 AM. Flexibility in start times is required. The primary location is at Plainfield Avenue, with occasional floating to the Pleasant Valley Way location as needed for coverage. The office has a moderate patient flow, supported by a team of 2-3 Patient Service Representatives and 2 providers. This is a well-managed environment where staff enjoy working with the approachable and supportive physicians. Internal promotions are common, highlighting career advancement opportunities. Job Type & Location This is a Contract position based out of West Orange, NJ. Pay and Benefits The pay range for this position is $16.50 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Orange,NJ. Application Deadline This position is anticipated to close on Jan 30, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development We are looking for a friendly, personable, and enthusiastic FRONT Dental OFFICE member to add to our stellar team! We have a beautiful and modern Dental office. We love our patients and we want someone that will be AWESOME on the phone and provide the BEST customer care to each and every one of them. We want that "right person" to grow with our team, enjoy their time at work, be challenged with what they do, and make a difference in the lives of our patients. We are looking for candidates who think long term and are COMMITTED , responsible, organized, and punctual with the daily tasks. If you are looking for a place to grow, a family friendly environment, to work with-- then send us your resume and contact information after answering Preferred Qualifications: At least 1-2 years of experience in a dental office Familiar with Open Dental Full-time Computer Skills Team Player!! We are looking to fill this position ASAP so if this person is YOU then apply immediately!!! We look forward to talking to you and meeting you soon!! ~ Bring the Joy! Job Type: Full-time Benefits: Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Uniform allowance Ability to commute/relocate: Colts Neck, NJ 07722: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred) Dental Office: 1 year (Required) Work Location: In person

Our practice, Oral & Maxillofacial Surgery of Westfield is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care. What You'll Do: The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients. The successful candidate will be able to: -Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately-Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families-Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual-Post all self-pay charges, collect payments, and provide patients with receipts-Reconcile billing slips to daily schedule-Update patient information, including demographics, insurance, HIPAA forms, and financial waivers-Schedule appointments accurately according to department guidelines, using a waitlist when applicable-Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly-Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings-Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations-Demonstrate the ability to follow downtime procedures adequately-Perform any and all other duties as assigned What You'll Bring: -High School Diploma required, A.S. Degree in healthcare/related field preferred-1+ year of dental administration experience highly preferred-Comprehensive knowledge of electronic medical systems-Adeptness in the healthcare industry-Excellent phone etiquette and ability to establish rapport with diverse clientele-Able to prioritize workload and perform in a fast-paced and challenging environment Perks of the Job: -Highly competitive salaries & annual performance and compensation reviews-Competitive health insurance and benefits, including medical, dental, vision, disability, and more-401k retirement savings plan that includes employer match-Generous Paid Time Off, sick leave, and paid holidays-Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast About MAX Surgical Specialty Management: Established in September 2022 as the Northeast region's first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons' independence while offering robust support systems, access to advanced technology and opportunities for financial growth. Integrity-driven. Patient-focused. Experience the difference at**************** MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.

Full-time Description Under the direction of the Prevention and Retention Program Manager (PRPM), the HIV Care Coordinator II (CCII) , with a focus on Non-Medical Case Management (NMCM) and Linkage/Retention in care, shall provide linkage and support services to any newly diagnosed HIV positive patient(s) and reengagement of out of care positive patients. The CCII is responsible for providing a trust-based, supportive coordination of care to Ryan White program participants. The CCII is responsible for managing an assigned case load, providing case management assistance to team members from all HIV programs. The CCII coordinates and provides training of staff on HIV testing and documentation. The CCII will collaborate with the outreach team to coordinate education and testing services. Under the PRPM, the CCII will co-facilitate support services and conduct outreach visits/testing events. The CCII will work directly with the PRPM to help create and implement a plan helping Zufall work towards ending the HIV epidemic. The CCII will maintain up to date knowledge regarding HIV, resources, services, PrEP and other initiatives. The CCII will work in collaboration with the RW team to improve overall services. The CCII will maintain accurate records of all patients encounters and submit reports monthly. The CCII will participate in meetings, trainings, staff development and any other duties as Assigned. Essential Functions, Duties and Responsibilities Welcomes and educates new patients on ZHC/grant requirements for care, the process of operation(s) and what to expect from the program Provides assistance to the RW team by meeting patients at appointments to medical, mental health, substance abuse treatment or social service programs to improve attendance if needed, helping to support patients to be independent and on the importance of remaining engaged in care Schedules, coordinates and facilitates program appointments, provides linkage to care and assists with verification of documents. Follows up with outside resources and services for maintaining treatment adherence Helps facilitate ADDP applications, program specific assessments and reassessments and HIPP if applicable Coordinates and provides or facilitates training of staff on HIV testing techniques, paperwork and infection control. Ensures that HIV testing competencies are completed as needed. Provides education and HIV testing to the community within the health centers and at outreach and special activities Provides supervisor with information needed for end of month reporting and/or participates in program evaluation as requested/assigned by the provider Demonstrates appropriate behavioral boundaries including treating persons with respect, abide by the code of conduct expected of Zufall employees, and be respectful of co-workers Maintains a high level of patient confidentiality in accordance with HIPAA and ZHC policies Other duties as assigned by the supervisor Requirements Bachelor's degree in psychology/social work, public health or related field required, or a combination of education and experience in lieu of a bachelor's degree Must have knowledge of HIV and related services, including case management. If HIV positive, there is no need to divulge status to clients or staff Knowledge of and/or successful completion of trainings in HIV/AIDS testing, education, trauma informed care and stigma A current, valid and unrestricted driver's license for the state of NJ Working knowledge of Windows-based computer, Microsoft Office and Outlook Reliable personal transportation Familiarity with HIV/AIDS, substance use, and mental health issues Ability to work collaboratively as a part of a team in a clinical and non-clinical setting, with excellent interpersonal communication Bilingual (Spanish) preferred Excellent oral and written skills, strong communication skills, problem solving, teamwork and organizational skills Ability to work with multicultural and diverse population is required Must be self-motivated, detail oriented, able to travel locally and work flexible hours. Learn and apply the trauma informed care principles within the scope of the incumbent's position Salary Description $23.00-$26.66 per hour

Our office, Randolph Center for Oral & Maxillofacial Surgery, P.A.in Randolph, NJ is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team, and why we could be the right next step in your career. Your Responsibilities You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: Welcoming patients to the dental office Maintaining accurate patient records Answering all incoming calls and redirecting them or keeping messages Check, sort and forward emails Keep updates records and files Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) Must travel to additional locations as needed. As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed. Your Background You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: No experience required/ willing to train the right person Familiarity with office machines (e.g fax, printer ect.) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation A high school diploma Desires to help your patients If this sounds like you, you will fit right in with the team! Why You Should Join Our Team A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between. Your Benefits & Perks: BCBS High Deductible & PPO Medical insurance Options VSP Vision Coverage Principal PPO Dental Insurance Complimentary Life Insurance Policy Short-term & Long-Term Disability Pet Insurance Coverage 401(k) HSA / FSA Account Access Identity Theft Protection Legal Services Package Hospital/Accident/Critical Care Coverage Paid Time Off Diverse and Inclusive Work Environment Strong culture of honesty and teamwork We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. Position Base Pay Range$21-$24 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties. Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at ************************************************** Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more. Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

American Hearing Centers, part of AudioNova 119 Interstate Shopping Center Suite 31 Ramsey, NJ 07446 Current pay: $22.00-24.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: * 401K with a Company Match * Medical, Dental, Vision Coverage * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Position#Summary Provides the collaborative process of care coordination through the following:assessment, planning, facilitation and advocacy for healthcare options and services to meet the health care needs of patients. Utilizes resources to promote quality, cost effective outcomes as the patient transitions through the healthcare continuum.#Collaborates, coordinates#and communicates the discharge plan to facilitate seamless, safe and effective transitions of#care. Primary Position Responsibilities 1. Provides ongoing individualized assessment, planning and care coordination for assigned patients during the hospital stay and documents activities in all appropriate areas of the#patient#s electronic medical record. Engages patient/family/caregiver in the care coordination process and discharge plan. Updates changes to plan as condition changes and communicates changes to the healthcare team. 2. Utilizes required software technologies via the EMR to effectively communicate with both the Internal and External interdisciplinary healthcare teams. 3. Plans and facilitates a safe discharge plan with input from the patient/family/caregiver and healthcare team, while coordinating benefits and utilization of outpatient treatments/therapies, specialty and primary care practices and community resources, with full optimization of the integrated delivery healthcare system. Documents Plan in the patient#s EMR. 4. Effectively communicates the care coordination plan to patients/ families/caregivers, interdisciplinary team members,#and collaborates with Out patient Care Coordinators to ensure a seamless transition of care, in a timely manner. # 5. Engages patients/families/caregivers in discharge planning process and assures a safe and effective discharge plan and transition of care while promoting self-management of chronic disease conditions. 6. Supports organizational objectives of Service Excellence, Critical Success Factors and High Reliability Organization standards. # Qualifications Minimum Education: Required: All hires after July 2012 are required to have a Bachelor#s Degree in nursing OR if Associates Degree or Diploma, RN must provide proof of enrollment in a BSN program prior to hire, be continuously enrolled and complete within 5 years of hire date or internal RN promotion date. Preferred: Bachelor#s degree in Nursing Minimum Years of Experience (Amount, Type and Variation): Required: Three years of medical/surgical hospital based direct patient care experience Preferred: Five years of medical/surgical hospital based direct patient care experience and Care coordination or Case Management experience. License, Registry or Certification: Required: â- Current NJ RN licensure Preferred: â- Certification in Specialty or Case Management Certification# Knowledge, Skills and/or Abilities: Required: â- Strong verbal, written, organizational and interpersonal communication skills. â- Ability to develop and maintain collaborative relationships with the interdisciplinary team â- Comprehensive Assessment and Care/Discharge Planning â- Demonstrate knowledge-base in patient care evaluation and assessment, patient/family/caregiver engagement, insurance/benefits for services, community resources and research and evaluation techniques for quality improvement. â- Ability to learn software applications in the EMR and new technologies. # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty). Position Summary Provides the collaborative process of care coordination through the following:assessment, planning, facilitation and advocacy for healthcare options and services to meet the health care needs of patients. Utilizes resources to promote quality, cost effective outcomes as the patient transitions through the healthcare continuum. Collaborates, coordinates and communicates the discharge plan to facilitate seamless, safe and effective transitions of care. Primary Position Responsibilities 1. Provides ongoing individualized assessment, planning and care coordination for assigned patients during the hospital stay and documents activities in all appropriate areas of the patient's electronic medical record. Engages patient/family/caregiver in the care coordination process and discharge plan. Updates changes to plan as condition changes and communicates changes to the healthcare team. 2. Utilizes required software technologies via the EMR to effectively communicate with both the Internal and External interdisciplinary healthcare teams. 3. Plans and facilitates a safe discharge plan with input from the patient/family/caregiver and healthcare team, while coordinating benefits and utilization of outpatient treatments/therapies, specialty and primary care practices and community resources, with full optimization of the integrated delivery healthcare system. Documents Plan in the patient's EMR. 4. Effectively communicates the care coordination plan to patients/ families/caregivers, interdisciplinary team members, and collaborates with Out patient Care Coordinators to ensure a seamless transition of care, in a timely manner. 5. Engages patients/families/caregivers in discharge planning process and assures a safe and effective discharge plan and transition of care while promoting self-management of chronic disease conditions. 6. Supports organizational objectives of Service Excellence, Critical Success Factors and High Reliability Organization standards. Qualifications Minimum Education: Required: All hires after July 2012 are required to have a Bachelor's Degree in nursing OR if Associates Degree or Diploma, RN must provide proof of enrollment in a BSN program prior to hire, be continuously enrolled and complete within 5 years of hire date or internal RN promotion date. Preferred: Bachelor's degree in Nursing Minimum Years of Experience (Amount, Type and Variation): Required: Three years of medical/surgical hospital based direct patient care experience Preferred: Five years of medical/surgical hospital based direct patient care experience and Care coordination or Case Management experience. License, Registry or Certification: Required: â- Current NJ RN licensure Preferred: â- Certification in Specialty or Case Management Certification Knowledge, Skills and/or Abilities: Required: â- Strong verbal, written, organizational and interpersonal communication skills. â- Ability to develop and maintain collaborative relationships with the interdisciplinary team â- Comprehensive Assessment and Care/Discharge Planning â- Demonstrate knowledge-base in patient care evaluation and assessment, patient/family/caregiver engagement, insurance/benefits for services, community resources and research and evaluation techniques for quality improvement. â- Ability to learn software applications in the EMR and new technologies. Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).

Job DescriptionMonday Through Friday Freehold location on- site The Patient Care Coordinator ( medical secretary) maintains an efficient patient flow through the registration process and provides timely customer service. Ensures compassionate and professional care, while calmly managing patient communication, for an effective and efficient workflow. Benefits Medical insurance, Voluntary Dental insurance, Voluntary Vision insurance, 401K with company match, Holiday / Overtime pay Culture Advanced Orthopedics and Sports Medicine Institute and HealthPlus Otho Management each have been a leader in providing quality orthopedic and sports medicine care. Together as one, we're even stronger and making a real difference in people's lives. The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience. Responsibilities Triage and manages calls from patients/pharmacies/insurance companies and other facilities. Schedules patient appointments, including online insurance verification. Follows up on patients with missed appointments. Ensures patients have completed prescribed testing (imaging, labs etc.) and have follow-up appointments scheduled for their physicians. Ensures all documents are properly completed by their physicians. Prepares forms as requested by patients such as disability, MVA, etc. Handles all attorney requests for their legal documents. Manages authorizations for motor vehicle and workers' compensation patients. Monitors webchat via Snap Engage daily and responds to the appropriate people. Manages calls from hospitals and physician offices and routes to the appropriate people. Handles and coordinates the doctors' daily scheduling including their calendars. Creates electronic medical notes including general notes and telephone encounters as necessary. Informs patients about the practice CDC guidelines and requirements. (E.g., wearing proper mask, social distancing etc.) Interacts with other departments within the organization. Work as a liaison between the patient and providers (when needed). Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period. Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis. Perform other duties as requested by management as directed for business needs. Requirements Authorized to work in the US without sponsorship Minimum of 3 years medical office experience Strong customer service skills Minimum High School Degree Computer literacy in Microsoft office applications Equal Opportunity Employer Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requisition #cmjhedgjms8nl0inp0xmg8855

Join BoldAge PACE and Make a Difference! Why work with us? A People First Environment: We make what is important to those we serve important to us. Make an Impact: Enhance the quality of life for seniors. Professional Growth : Access to training and career development. Competitive Compensation: Medical/Dental Generous Paid Time Off 401K with Match* Life Insurance Tuition Reimbursement Flexible Spending Account Employee Assistance Program BE PART OF OUR MISSION! Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires. Personal Care Coordinator JOB SUMMARY The Lead Personal Care Assistant (Lead PCA) supports the delivery of high-quality participant care across the PACE center and the home environment. This position serves as the primary liaison for PCA staff and ensures effective coordination of in-home aide services and center-based care tasks. Working closely external staffing vendor for ongoing education, scheduling, form management, documentation review, and real-time support for aides, the Lead PCA promotes compliance with policies, participant satisfaction, and seamless interdisciplinary communication. The role also participates in assessments, contributes to care planning, and assists the IDT in identifying, coordinating, and ensuring the consistent provision of personal care services aligned with PACE regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Aide Orientation, Training & Onboarding Conducts orientation and onboarding for internally staffed aides (applicable)and coordinates training needs with aide vendor partners. Educates aides on BoldAge PACE expectations, procedures, documentation standards, and required reporting (grievances, SDRs, incidents). Trains internal aides on required forms and key workflows related to participant care, supplies, and communication. Documentation & Compliance Management Distributes, collects, reviews, and ensures timely, accurate aide documentation; scans required forms into the EHR. Reconciles completed documentation with daily care tasks and communicates refusals or deviations to the IDT. Conducts audits and provides follow-up education to ensure regulatory compliance and service verification. Aide Support, Scheduling & Daily Operations Creates schedules and ensures aides receive necessary participant information and case updates. Serves as the primary point of contact for center-based aides and ensures access to required forms and logs. Monitors care task completion through rounds, supports aides with challenging participant situations, and manages daily staffing needs, including call-out coverage. Oversees center processes such as laundry, meal service expectations, toileting/shower schedules, and updates regarding attendance changes, hospitalizations, disenrollments, and deaths. Incident, Grievance & Safety Oversight Monitors and responds to incidents, grievances, and aide-related concerns; communicates HR-related matters per policy. Ensures adherence to safety, emergency preparedness procedures, and compliance standards. Interdisciplinary Communication & Coordination Serves as liaison between aides, IDT members, homecare agencies, transportation, clinic staff, and participants. Communicates updates related to hospital, ER, or nursing home stays that impact aide services and coordinates necessary support. Care Planning & Participant Support Represents the PCA role within the IDT and contributes to care plans and In-Home Plans of Care. Creates homecare authorizations and coordinates follow-up after changes in participant condition or service needs. Conducts participant satisfaction surveys and addresses concerns to ensure expectations are met and exceeded. EXPERIENCE AND EDUCATION: CNA/HHA, Medical Assistant certification, or LPN/LVN (required) Two (2) years of experience as a PCA, CNA, HHA, or similar role in a PACE, home care, hospital, or long-term care setting preferred. BLS required (musthavewithin90 days of employment) Experience providing personal care to frail elderly adults (preferred) Experience in mentorship, lead roles, or team coordination (preferred) Completion of position-specific competencies and PACE-required training prior to assuming participant care responsibilities. 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role). PRE-EMPLOYMENT REQUIREMENTS: Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance. Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact. Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen. BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. * Match begins after one year of employment

Requirements We are excited about you if you have these things: • RN required • Bachelors in Nursing prepared required • 3+ years experience in episode care management. • Experience with value-based care management models such as BPCI, CJR, ACO What you'll get: Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere! We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map. For all colleagues at Navvis, we strive to ensure that they have everything needed to be successful. From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Navvis. Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks. Our Commitment: Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience. Contact us at ************************. #LI-Hybrid #Associate

Job DescriptionSalary: $20 Caregiver Scheduler Fellowship Home Care Are you organized, detail-oriented, and passionate about contributing to a growing program? Fellowship Home Care is your next career move! In this role, youll play a vital part in coordinating caregiver schedules, managing client intakes, and ensuring seamless communication between clients and our care team. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you! Candidates must have Scheduler experience. Responsibilities: Manage incoming phone calls and emails Maintain all Caregiver schedules Conduct comprehensive client intakes Ensure timely and accurate data entry of client information Schedule Caregiver team members for both on and off campus clients Requirements & Skills: Minimum of two (2) years of related experience in a healthcare setting, preferably home care, long-term care, or hospital Proficiency in scheduling software Highly organized and able to multi-task in a fast-paced atmosphere Strong communication and relationship-building skills Availability for evening and weekend on-call hours to handle emergencies is essential Why Join Us: Impactful Work:Play a key role in ensuring clients receive the care they need by coordinating schedules and managing caregiver assignments. Supportive Team:Work in a collaborative environment where your contributions are valued, and teamwork drives success. EOE - FellowshipLIFE is an equal opportunity employer. We support a work environment where diversity, integrity, and excellence are embraced, family is valued, and the Fellowship Spirit is strengthened.

Montclair Breast Center, a member of Genesis Health, is dedicated to saving lives through proactive healthcare. Our patients enjoy the unique experience of state-of-the-art, personalized care linked seamlessly to the latest screening, diagnostic and preventive technologies. MBC is seeking a Patient Care Coordinator to provide assistance to various healthcare services following established policies and protocols including, but not limited to: screening and scheduling all new patient appointments, obtaining records, and imaging studies, managing medical record requests, scanning, and attaching documents within the electronic medical record, patient check in and out, insurance verification and authorizations, phone/message triage and collaboration with all team members. Essential Functions: Front office patient registration Responsible for all screening and scheduling of all patient's new or existing based on MBC protocols Supplying new/existing patients with the appropriate form Maintenance/updates of all applicable forms for new/existing patients and medical records Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm Answers and screens telephone calls in a professional and timely manner: takes accurate messages with a high degree of professionalism and courtesy Exercises considerable judgement and discretion in handling requests for appointments and telephone calls Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy and discipline Excellent written and oral communication skills Responsible for all medical record requests and supplying appropriate information Strong communication skills with all departments within MBC and other external offices Composes, types and distributes professional correspondence and memoranda, E-mails and faxes, using individual initiative and as assigned Obtaining medical records from new/existing patient and downloading CDs of images Scan in all written reports with records (i.e.: pathology, mammogram, sonogram and MRI) Call insurance to verify new/existing patient benefits Collect referrals Collect co-pays Job Qualifications: General Knowledge, Skills, and Abilities (KSA's) required Knowledge of medical terminology Knowledge of insurances/managed care Demonstrate competence in reacting to and handling emergencies Knowledge of computers and electronic medical records Strong charting/documentation skills Strong organizational, problem-solving and analytical skills Good judgement with the ability to make timely and sound decisions Physical Demands: Physical, Mental and Workplace Environment Conditions The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk The employee must regularly lift and/or move up to 5 lbs. and occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include: close vision, distance vision, color vision & focus Workplace Conditions: Workplace Environment Conditions Healthcare facility The noise level in this workplace is mild to moderate Education and Certifications: High School Diploma 1-3 years of medical office experience. We Offer: • Competitive Salary • Medical, Dental & Vision Insurance • Short and Long Term Disability • Life Insurance • Dependent Care Flex Spending Account • Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD) • Identity Theft Protection • 401(k) Plan • Paid Vacation & Holiday • Business Casual Environment Visit us at ********************************** MBC is part of Genesis Health and Genesis Global Group and is an equal opportunity employer.

Care Coordinator - Familiar Roads Home Healthcare Agency Pay Rate: $17.00-$19.00/hour (Bi-weekly pay) Employment Type: Full-time About Us Familiar Roads Home Healthcare is a trusted provider of home-based support services across Bucks County and surrounding regions. We specialize in helping seniors and individuals with disabilities remain safe, independent, and cared for in the comfort of their own homes. Position Summary We are seeking a dependable, compassionate, and detail-oriented Care Coordinator to join our administrative team. In this role, you will support day-to-day operations by managing client care plans, coordinating caregivers, and ensuring timely service delivery in compliance with state regulations. Key Responsibilities Perform intake assessments and develop customized home care plans Coordinate caregiver schedules and ensure adequate coverage Act as the primary liaison between clients, families, caregivers, and agency leadership Monitor client satisfaction, service quality, and compliance with EVV and documentation protocols Handle client and caregiver concerns professionally and efficiently Maintain accurate and timely records in agency software systems Qualifications High school diploma or equivalent (Associate's degree or higher preferred) 1-3 years of experience in care coordination, scheduling, case management, or home care administration Proficiency with home care software (EVV, CareTime, or similar platforms preferred) Strong communication, organization, and problem-solving skills Valid driver's license and reliable transportation (for occasional in-person visits if needed) CPR certification and TB test clearance (or willingness to obtain upon hire) What We Offer Hourly rate: $17-$19/hour, based on experience Pay frequency: Bi-weekly Supportive team culture with opportunities for professional development Flexible office hours (may include limited remote work after training) Paid training and potential eligibility for PTO and healthcare benefits EEO Statement Familiar Roads Home Healthcare Agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today! Job Description: Ennoble Care is looking for a full-time, experienced Patient Care Coordinator that will work out of our Hackettstown, NJ office, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Care Coordinator you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families. Responsibilities: Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes Document all client communications (verbal or written) accurately Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities Become skilled at using technology including secure email, telephone system, electronic medical records, etc. Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications Excellent customer service skills demonstrated by positive feedback from customers and patients Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner Equipment Operation: Utilization of a computer, telephone, copy machine, and other office equipment as necessary Qualifications: Must be comfortable with speaking on the phone for large amounts of the day Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service Ability to take accurate notes to document each task in a timely manner Ability to multitask between different patients and workstreams while remaining organized and efficient with time Ability to thrive in a fast-paced environment Must be able to work full-time, Monday through Friday, daytime hours, on-site in Hackettstown, NJ. Must be proficient in using a computer, including Outlook and other Microsoft Office programs Knowledge of basic healthcare terms, conditions, roles, and basic care principles Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis PLEASE NOTE: THIS IS A FULL-TIME, IN-OFFICE POSITION. PLEASE ANSWER ALL APPLICATION QUESTIONS THOROUGHLY, THANK YOU! Pay Range: $17.00 - $18.00/hr #brown Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Job DescriptionOverview Join our fast growing team of dedicated, happy, positive people making a difference in patient's lives! SEEKING EXPERIENCED PATIENT CARE COORDINATOR / FRONT DESK MUST speak fluent English and Spanish. Prepare provider's clinic schedule to ensure all necessary documents are on file and we are well prepared for the day. Provide education and support to patients and their families regarding the provider's treatment recommendations. Ensure compliance with healthcare regulations and standards while maintaining patient confidentiality. Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging. Document all interactions and updates in the patient's medical records accurately. Skills Strong knowledge of clinic operations and medical practices. Solid understanding of human anatomy to effectively assess patient needs. Excellent communication skills for interacting with patients, families, and healthcare teams. Ability to manage multiple cases simultaneously while maintaining attention to detail. Knowledge of orthopedic practices is a plus. Speak fluent Spanish and English This role requires a compassionate individual who is dedicated to patient care and satisfaction.

Patient Care Coordinator Department: Patient Support Center/Call Center Reports To: Sr. Director Operations FLSA Non-Exempt Primary Function: The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service. Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday. Job Scope and Major Responsibilities: Complete prescription intake process including verification of insurance coverage Assist physician's offices through the prior authorization and appeals process Research financial assistance options for patients through copay cards, foundations, and assistance programs Coordinate prescription processing and delivery with dispensing pharmacies Manage and triage high volume of customer service phone calls while managing day to day operations Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals Ensure proper documentation of process flow from prescription initiation through completion Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status Interface with IT department to improve system functionality and workflow Attend team meetings to support ongoing program development Other responsibilities as assigned Success in this position is defined by high levels of customer service and timely processing of prescriptions through all phases Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”) Performance Criteria: Performance in this role is measured by accurate and timely routing of referrals and reporting as well as high levels of customer service. Required Qualifications: Minimum of 2 years pharmacy experience preferred Previous work experience in a call center environment or customer service role preferred General knowledge of pharmacy laws, practices and procedures Knowledge of common medical terms/abbreviations and pharmacy calculations Understanding of insurance and third-party billing systems Skill to prioritize and work in a fast-paced environment Exemplary communication, organization, and time management skills Capability of working independently and as a member of a team Ability to preserve confidentiality of protected health information (PHI) Proficient in MS Word, Excel and Outlook Possess and maintain professional demeanor and courteous attitude Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws .