Ambulatory care coordinator jobs in Frederick, MD

The Segue Residential Transition Program assists with helping individuals transition out of state psychiatric hospitals. Segue clients are clinically stable and ready to leave the hospital. The services provided assist clients with learning how to manage their illnesses and develop independent living skills. What to expect. [Pay rate: $21.34/hr | Shift: Monday-Friday 8:30am-4:30pm] This is a direct care opportunity to identify state psychiatric hospital patients who would benefit from Sheppard Pratt's Segue Residential Transition Program services. Your efforts coordinate client services with the support of various program components and external providers. Specific responsibilities include: Meeting with hospital treatment teams regularly to determine eligible patients and to develop and monitor transition plans. Addressing individual concerns as they arise on any given day such as resource coordination, transportation, housing, skills teaching, entitlements coordination, and money management. What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program What we need from you. A high school diploma or GED, bachelor's degree preferred. Two years of positively referenced work experience. A driver's license with 3-points or less and access to an insured vehicle. WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual's facing life's challenges. Join us and be a part of a mission that changes live

OrthoPediatrics Specialty Bracing: As a leader in specialized pediatric orthotics, we take great pride in having the industry's top clinicians, technicians, and administrative staff, led by an executive team dedicated to advancing the orthotics and prosthetics profession. We have recently joined forces with OrthoPediatrics as their Specialty Bracing division to help more KIDS! Our Vision: To be recognized as the premier provider of pediatric orthotic and prosthetic services and products in the United States. Our team believes in respectful truth and transparency when interacting with patients, referral sources, and our own team members. We hold ourselves accountable for providing only the best products and services to our patients. Our team is engaged and committed to continuous improvement of our products, our patient care, and ourselves. Position Description: Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines. Core Responsibilities: Customer Service: Greeting patients Checking patients in and out Multi-line phone coverage Liaison for referring physicians/groups Register patients by collecting insurance information, demographics, etc. Detail oriented Able to provide general company and services information Good verbal and written communication skills Compassionate, efficient, and professional Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies. Administrative: Verify patient insurance and initiate prior authorizations Collect patient balances Coordinate with referral sources to obtain physician schedules General chart maintenance using Athena software Scan and upload documents to electronic chart Support the clinic staff and office flow Chart checks for fitting appointments using the standard checklist form Work closely with billing team to ensure all documentation for claims are uploaded General office organization Following standard practices to deliver patient devices Ability to multi-task Adaptable to a dynamic environment Exceptional computer skills Maintain HIPAA compliance Schedule Maintenance: Coordinate and schedule all appointments. Review patient no shows daily: call, document, and reschedule appointments Education/Experience: High School or Associate Degree; related experience and/or training. Position Requirements: Entry Level - experience in a healthcare environment a plus Computer competency skills (Excel, Word, Outlook) Excellent organization and communication skills Ability to manage multiple tasks Excellent customer service skills Professional phone manner Ability to work well with others Benefits Offered for Eligible Employees: Medical Insurance Dental Insurance Vision Insurance Long & Short-Term Disability Life Insurance and AD&D Retirement Savings Plan Paid Time Off (PTO) & Holidays Equal Opportunity Employer: OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Benefits: Supportive Work Environment Professional Development Opportunities Flexible Scheduling 401(k) Bonus based on performance Company parties Location: Northern Virginia (Hybrid / Field-Based) Employment Type: Contract or Part-Time to Full-Time Reports To: CEO or Director of Client Services Risk Exposure to Bloodborne Pathogens: No exposure Job Summary: GENISCi LLC, operating as Executive Home Care of Central Loudoun, Virginia, is seeking a proactive and mission-driven Community Outreach & Marketing Coordinator to expand our presence and partnerships across Northern Virginia. This role is vital in building local visibility, cultivating referral networks, driving and generating new business leads with physicians, facilities, and local organizations. This is a commission-based role with a clear pathway to a full-time salaried position. The ideal candidate brings 3-5 years of home care marketing and outreach experience-preferably in senior care, home health, or wellness services-and is energized by field engagement and building relationships. Essential Functions: Build and nurture relationships with referral sources (e.g., hospitals, clinics, rehab centers, physicians, senior centers) Represent GENISCi - Executive Home Care at speaking engagements, organize and attend local events, networking mixers, and health fairs Deliver compelling and informative presentations to community partners, families, and prospective clients Maintain a consistent pipeline of leads and support client intake process Collaborate with GENISCi and Executive Home Care branding teams to create and distribute approved print and digital marketing materials Maintain accurate records in CRM systems and submit regular reports on outreach activities and lead generation metrics Enhance company's online presence through reviews, social engagement, and community awareness campaigns Act as an ambassador of whole-person care, educating the public on the value and impact of integrated home care solutions Support reputation management via Google, social media, and community platforms Qualifications: 3-5 years of successful experience in home care or healthcare marketing, community outreach, or business development Deep understanding of the home care, home health, or aging-in-place market in Northern Virginia Strong communication, presentation, and relationship-building skills Self-motivated and organized with the ability to work independently in the field Proficiency with CRM platforms, Microsoft Office, Google Workspace, and social media engagement tools Bachelor's degree in marketing, communications, health administration, or a related field preferred Traits and Characteristics of a Successful Marketer: Dynamic and energetic. Passionate about working with people and building long-term relationships. Engaging, approachable, and likable. Able to connect with referral sources and gain their trust. Build a trusting relationship. Able to handle rejection with resolve and not dejection. Able to look beyond the levels of competition and penetrate accounts that have been ingrained with competitors. Understand the level of commitment, dedication, and consistency of networking in this industry. Multiple channels to create constant contact with prospects and constant displaying of the brand name. This is a referral (lead) generation, not direct sales. Attend events, do speaking engagements, volunteer, etc. Must learn and quickly understand how to dig deeper for business on every meeting, do it in a softer, deliberate way without the prospect of feeling interrogated. Consistently outwork the competition. Flexible work from home options available. Compensation: $40,000.00 - $60,000.00 per year Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones. Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field. Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential. Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided. Explore Opportunities Near You If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time Position Overview The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners. Key Responsibilities: Scheduling & Operations Coordinate caregiver schedules to ensure client needs are met. Respond to caregiver call-outs and reassign shifts quickly. Maintain scheduling software and ensure accurate documentation. Communicate with families and caregivers regarding schedule updates. Sales & Business Development Conduct community outreach to referral partners, hospitals, senior centers, and other organizations. Follow up on leads and inquiries, converting them into active clients. Attend networking events and represent the agency professionally. Assist in meeting monthly sales and referral goals. Caregiver Recruitment & Training Support hiring by conducting interviews and assisting with onboarding. Deliver caregiver orientation and ongoing training sessions. Provide coaching and performance feedback to caregivers. Ensure all staff comply with state regulations and agency policies. Client & Caregiver Relations Perform follow-up calls and check-ins to ensure client satisfaction. Build strong relationships with caregivers to increase retention. Address concerns from clients and caregivers promptly. Qualifications Previous experience in home care, healthcare, or scheduling strongly preferred. Strong interpersonal and communication skills; able to connect with diverse groups of people. Sales or community outreach experience a plus. Ability to multi-task, prioritize, and work under pressure. Comfortable with technology and scheduling software. Training or leadership experience preferred. Skills & Attributes Highly organized and detail-oriented. Problem-solver with the ability to think quickly. Strong relationship-building skills. Goal-driven with an interest in both operations and sales growth. Compassionate and committed to improving client quality of life. Compensation & Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth within the agency. Paid training and ongoing development.

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014. In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia. In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder's passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population. Job Description Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain prior-authorizations, collect payments (copays, coinsurance, etc.) and conduct office functions such as copying, filing, chart management, etc., for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication. Responsibilities: Work closely with Psychiatrist Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations. Run the case load report Complete consumer surveys Make reminder calls for assessors, psychiatrist, NP, therapists Document the reminder calls Schedule consumer for intake Create consumers profile in credible Prior medical billing experience required to perform obtain prior-authorizations Check the voice messages, save or delete as needed Review each clinician's availability for the week for D&A and tele counseling and keep a note of these availability to serve the consumers Review the no show report, call and reschedule Other related duties as assigned Qualifications Education: BS/BA in Social Science Field or related fields Experience: Customer service: 1 year (Preferred) candidate with prior experience will be short listed Additional Information Ability to commute/relocate: Ashburn- Reliably commute or willing to relocate (Required) Job Type: Full-time Pay: $22.00 - $25.00 per hour Schedule: 8 hour shift Monday to Friday Weekends as needed Work Location: In person

Job Title: Patient Care Coordinator Job Location: Maryland Oral Surgery Associates, Bethesda, MD Job Type: Fulltime Job Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients. Job Description: Provide quality care and attention to our patients, referring offices and team. Assist patients in all phases of care. Act as primary contact for assigned referring doctors. Discuss patient care and answer any questions regarding treatment. Follow-up with patients for missed, broken appointments and unscheduled treatment. Contact patients prior to surgery to collect payment deposits and answer any question. Assist in answering inbound calls when all other employees are not available. Schedule surgical appointments according to practice goals and blocks. Follow up on unscheduled treatment plans. Respond to needs of assigned RD's and office staff. Coordinate doctor meetings, respond to patient questions and requests. Maintain patient charts: ensure required forms are accounted for and signed. Verify Insurance. Review consultation charges and enter into computer. Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager). Any other duties assigned. Required Qualifications: High school diploma or equivalent required. Proficient in Microsoft office applications including Word, Excel, and Outlook. Understanding of dental and medical insurance. Excellent customer service skills. Excellent written and verbal communication skills. Professional voice inflection and direct eye contact. Professional business attire, appearance, and phone etiquette. Belief in practice treatment and fees. Proficient in basic math and accounting skills. Preferred Qualifications: Experience working in a dental or healthcare setting preferred. Experienced in WIN/OMS preferred. Schedule: Monday - Friday, 8 hour shift Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working on-site is essential to the function of this position. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs. Ability to sit behind a desk approximately 50% of the workday required. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

$30/hr We are currently seeking a Temporary Care Coordinator for the Seattle area. Performs a variety of casework duties and provides case management services to patients, families, and designated caregivers. Must develop, participate and monitor multidisciplinary collaboration of services to patients where appropriate. Assist adult patients and their families with personal and environmental difficulties associated with medical conditions up to and including at time of terminal illnesses. Minimum Qualifications: 4-year degree in Health and Human Services Utilization Management/Case Management experience required Long Term Care/Medicaid/Medicare experience required Experience with Community Health Resources strongly preferred Experience initiating care plans and both subjectively and objectively conducting assessments Experience with educating members with chronic disease(es) strongly preferred Mental Health experience strongly preferred Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier. We provide health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health. Performs a variety of casework duties and provides case management services to patients, families, and designated caregivers. Must develop, participate and monitor multidisciplinary collaboration of services to patients where appropriate. Assist adult patients and their families with personal and environmental difficulties associated with medical condition up to and including at time of terminal illnesses. Education Level Associate's Level Degree - LICENSED PRACTICAL NURSE OR Bachelor's Level Degree Experience Required: Long Term Care - 1 year, Medicaid - 1 year Preferred: Health Plan Product Support - 1 year License None, unless noted in the "Other" section below Skills None, unless noted in the "Other" section below Other LPN or Bachelors Level Degree in a Health and Human Services field or Social Work required LOCERI (Level of Care Review Instrument) cert and re-certify every 3 years. For new hires, require upon hire or within a 180 days of hire. For current employees, must attain by March 30, 2021

The Care Coordinator is responsible for ensuring the seamless coordination of services for SmithLife Homecare clients. This dual-role position combines staffing/scheduling responsibilities with care coordination duties that support quality, continuity, and client satisfaction. The Care Coordinator matches caregivers to clients, manages ongoing schedules, maintains proactive communication with families and referral partners, and oversees documentation and follow-through across the care continuum. Qualifications Strong interpersonal, customer service, and telephone communication skills Highly organized with strong attention to detail Minimum 2 years' experience in homecare, healthcare staffing, or client services Skill in de-escalation, problem solving, and prioritization Ability to work independently while functioning as part of a care team Experience with scheduling software/EMR systems preferred Ability to maintain professionalism with caregivers, clients, families, and referral partners Reports To Client Services Manager (with collaborative oversight from DON/Clinical Leadership) Primary Duties 1. Staffing & Scheduling Coordination Match appropriate caregivers to cases based on skills, personality, availability, and client needs. Ensure all shifts are filled, maintaining ongoing schedule stability for clients. Manage all schedule changes, caregiver call-outs, and emergency coverage needs with urgency. Maintain accurate and updated schedules in all systems. Communicate new assignments, updates, and expectations clearly to caregivers. Participate in the on-call rotation as needed. 2. Client & Family Communication Serve as a primary point of contact for clients and families during onboarding and throughout service. Conduct welcome calls, check-ins during the first week of service, and ongoing client satisfaction follow-ups. Ensure clear, compassionate communication with families regarding schedules, caregiver transitions, and concerns. Support client retention through consistent relationship-building. 3. Care Coordination Oversight Collaborate with the DON to ensure caregivers assigned meet the clinical needs of the client. Monitor changes in condition and escalate appropriately to nursing leadership. Partner with clinical leadership to ensure care plans, service notes, and required documentation are accurate and up-to-date. Coordinate caregiver introductions and ensure smooth transitions during staffing changes. Track and follow through on all client requests, concerns, and updates. 4. Caregiver Engagement & Performance Support Coach and counsel caregivers regarding attendance, communication expectations, and performance standards. Reinforce agency policies, professionalism, and best practices. Assist with retention efforts by identifying caregivers who thrive in ongoing cases. Communicate schedule expectations proactively and maintain positive relationships with field staff. 5. Referral & Intake Support Respond to inquiries from prospective clients in a timely, professional manner. Provide service information and collaborate with Intake/Sales to move referrals through the client journey smoothly. Assist with onboarding new clients by gathering key information needed for staffing and care planning. 6. Documentation, Compliance & Data Accuracy Ensure all shifts, hours, pay rates, and billing rates are accurate and submitted timely for payroll and invoicing. Maintain accurate notes, follow-ups, and communication logs within agency systems. Support compliance with state regulations, internal policies, and caregiver credentialing requirements.

The Jackson Clinics Physical Therapy is a nationally recognized Orthopedic and Sports Medicine Physical Therapy group in Virginia. We are seeking an organized and energetic /Exercise Specialist/Patient Care Coordinator to join our team of highly motivated individuals. This position is part-time with benefits. Our clinics provide a fast-paced and highly rewarding work environment where you can grow, learn, and earn competitive compensation ($18-$21 per hour, depending on experience). About The Jackson Clinics: The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience unlike the "average physical therapy clinic." We provide care for our patients specific to their individual needs and presentations. Today, The Jackson Clinics can best be described as a place where patients come to heal, and clinicians come to grow. We are a learning organization and value life-long development of knowledge, skills, and professional attitudes as our core Job Description Greeting patients and providing outstanding customer service Coordinating the care for each patient from initial evaluation to discharge Answering phones Electronic scheduling Data entry Verifying current personal and financial information Maintaining patient charts and electronic medical records Collecting, posting, and depositing patient payments Faxing, filing, and performing any other duties as assigned Document exercise performance related to patient's strength, motor development, sensory perception, functional capacity, and respiratory and circulatory efficiency, by staying updated on PT's reports Instruct, motivate, and assist patients to perform various physical activities, such as non-manual exercises, ambulatory functional activities, daily living activities, supportive devices (including but not limited to crutches, canes, and prostheses), and all other activities that promote physical health under direct supervision of PT Administer physical therapy exercise program with patients, working under direction of and as an assistant to the Physical Therapist Qualifications Patient Care Coordinator Qualifications: High school degree or equivalent This position requires excellent customer service interaction with patients, clinicians, and staff Proficient in Word or Excel Close attention to detail Great time management and organizational skills Be available for a full-time/part-time schedule, Monday - Friday, some morning shifts and 2 - 3 afternoon/evening shifts (30-39 Hour work week) CSCS/NASM/ACSM/ISSA - required within 1 year of hire Experience in personal training A degree in Exercise Science and a kinesiology background preferred, but not required Prior medical clinic experience preferred but not required. Ability to multitask Strong communication and interpersonal skills Ability to build rapport with the patient Additional Information Our Exercise Specialist/Patient Care Coordinator Enjoy the following : Competitive compensation Continuing education opportunities Excellent benefits package, including 401k Health, dental, and RX benefits Paid time off, plus major holidays Employee Assistance Program (EAP) Get to interact with excellent support staff and much more! For questions regarding the position, please get in touch with us at [email protected] . Our Staffing Director will promptly reply to you.

About First Medical Associates First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology. We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination. Position Summary The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals. The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization. Key Responsibilities Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs. Identify trends in performance data and provide actionable insights to guide strategic decision-making. Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives. Continuously monitor and evaluate the organization's performance within the ACO framework. Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes. Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness. Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting. Required Skills & Experience Proven experience managing or supporting value-based care programs and ACO operations. Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports. Demonstrated collaboration with providers, medical assistants, and administrative leadership. Proficiency in healthcare informatics, population health tools, and EMR data management. Excellent written and verbal communication skills with the ability to present complex findings clearly. Understanding of MIPS, HEDIS, and other value-based care metrics. Preferred Qualifications Bachelor's degree in Health Administration, Public Health, or related field. Experience in a field-based role working directly with providers and care teams. Proficiency in Athenahealth, AI workflows or similar EMR systems. Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio). Knowledge of healthcare quality improvement methodologies and ACO reporting standards. Why Join First Medical Associates Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth. Collaborative team culture with open communication and ongoing learning opportunities. Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success. First Medical Associates is an Equal Opportunity Employer. Experience Requirements Minimum 1 year of experience in a field-based role working directly with providers and care teams. Strong attention to detail, organization, and analytical thinking. Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar). Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS). Excellent communication skills and ability to present complex data clearly. Understanding of clinical workflows and healthcare data standards.

At Tend, our Care Coordinators are at the heart of everything we do. You're the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit - from check-in to treatment to payment and follow-up. This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You'll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you're presenting a treatment plan or answering a coverage question, you're there to make it all feel clear, approachable, and easy. If you're passionate about service, love building trust, and thrive in fast-paced environments where every detail matters - this role is for you. What You'll Do: * Be the warm and welcoming face of the studio from the moment a patient arrives * Own the full check-in and check-out process with professionalism and kindness * Partner with the Studio Manager to support daily operations - from opening/closing duties to schedule coordination * Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward * Guide financial conversations - from insurance breakdowns to patient responsibility and payment solutions * Use sound judgment and Tend tools to resolve patient concerns in real time * Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience * Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals * Keep patient information organized and updated, helping the team stay one step ahead * Coordinate referrals and follow-ups with other Tend studios or specialists * Maintain a tidy, safe, and compliant studio environment * Support studio goals by preparing for upcoming schedules and case completions * Respond to inquiries with accuracy and warmth - no matter how big or small the question * Contribute to a team culture that's positive, respectful, and always patient-first What You Have: * 1-2 years of experience in healthcare (dental experience strongly preferred) * Comfortable discussing procedures, timelines, and insurance coverage with patients * Confident in presenting treatment plans and securing case acceptance * Experience with Dentrix or similar dental software is a plus * Knowledge of insurance claims, benefits coordination, and billing practices * Highly organized, detail-oriented, and polished in presentation * A calm, clear communicator - both written and verbal * Team-oriented, adaptable, and thrives in a fast-paced environment * Self-starter with a strong sense of ownership and follow-through * Passion for delivering thoughtful, human-centered service What We Offer: * Compensation: Competitive pay and opportunity to grow * Health Benefits: Medical, dental, vision, and telemedicine options - with Tend covering a significant portion of premiums * Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included * Financial Benefits: 401(k) with company match, HSA/FSA options * Paid Time Off: Generous PTO that grows with your tenure + paid holidays * Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection * Resources: Access to our Employee Assistance Program and additional discounts Join us in creating a modern dental experience where people look forward to going to the dentist - and where you'll feel proud of the work you do every day.

Keystone Health Urgent Care Nurse Practitioner Opportunities Keystone Health has an exciting opportunity for a Certified Registered Nurse Practitioner to join our Urgent Care team and play an integral role in helping to provide high quality compassionate care to all patients in our community. As a CRNP you have an important job to do, but also you need to take care of yourself. Keystone Health is committed to creating a positive, supportive working environment that promotes excellent work-life balance while providing high quality care. What We Are Offering: * Opportunity to join a busy, growing group of providers with a strong referral base. * Practice offers a "small town feel" with the resources of a large health system. * Team Oriented with the ability to provide personalized patient care and demonstrate clinical outcomes. * Committed to creating a positive, supportive working environment that promotes excellent work-life balance while providing high quality care. * Onboarding programs, training, and follow up to support success for new providers. About the Position: * Collaborates with Advanced Practice Providers * EPIC EMR * Full time Outpatient Position * Flexible Work Schedule Required Qualifications: * Board Certified/Board Eligible * Eligible for licensure in the state of Pennsylvania * Current CPR Certification Benefits: * Competitive Based Compensation * Medical, Dental, and Life Insurance (No Out of Pocket Premiums) * Malpractice Coverage through FTCA * Professional Dues and CME Allowance * Paid Time Off * Holiday Time Off * Defined Contribution Plan: 403(b) Retirement Program with a Company Match * Eligible for State and Federal Loan Repayment Learn more about this outstanding opportunity by visiting our website at ********************** To apply: send CV to ****************************** About Chambersburg: * Keystone Health is located in Chambersburg, PA, in beautiful south-central Pennsylvania, an area rich with outdoor activities and history. * An hour and a half to the chocolate capital of the world - Hershey * Located in Franklin County, Chambersburg is located about an hour from Harrisburg and is part of the Great Appalachia Valley. * Chambersburg offers great schools, affordable homes, and recreation. * Quaint mom and pop shops line main street, coffee shops and farmers markets add texture to the community. * Grab some fresh fruit, meat, and cheese from the Country Breeze Farm Market, or grab a bite to eat at the Copper Kettle or take a hike on the Appalachian Trail. * International airports are located within one hour (Harrisburg, PA) and at Dulles, BWI and Ronald Reagan airports. * visit ******************** Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA Equal Opportunity Employer

Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8:00 a.m. - 5:00 p.m. The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities. Coordinates with physicians, nurses, and other staff to affect smooth admission processes. Reads, reviews, and interprets multiple documents requesting services. Interact with client facility staff over the telephone to intake calls. Maintains multiple databases pertinent to their service line. Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required Accurately searches and inputs patient information into client Electronic Health Records (EHR). Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats. Notifies management of problems, concerns, and compliments received in real time. Generates performance reports using computer software. May perform additional duties as assigned Minimum Qualifications Experience - 2 years of experience with call center, customer service or related profession Education - High School diploma or equivalent Preferred Qualifications Experience - Oncology exp. and experience with EPIC Education - Bachelors degree or higher

Job Description Under the general direction of the Regional Manager, Hospital Services, or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2, In-House (HDC 2, IH) is responsible for improving the hospital's donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2, IH will be assigned to hospitals by the Regional Manager, Hospital Services with frequent travel to those select hospitals. At times, the HDC 2, IH may be required to assist with coverage for other hospitals in the service area. While in the hospitals as an Infinite Legacy representative, the HDC 2, IH will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital's donation potential, the HDC 2, IH is also responsible for data analysis towards the identification and execution of improvement opportunities. Education and Experience: Bachelor's degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate's degree and an additional 2 years of relevant work experience may be considered. Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience. Professional experience in a hospital setting is highly preferred. Demonstrated abilities in both autonomous project management and effective teamwork are required. Required Skills/Abilities: Proactive team player dedicated to enhancing the quality of donation and transplantation. Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals. Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner. Strong organizational skills demonstrated competence in short and long-range strategic planning, and the ability to participate as a member of a team is essential. Demonstrated public speaking ability is also a valued skill. Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills. Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization. Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support. A valid driver's license must be maintained and possession of own reliable, insured automobile. Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs. Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays. Ability to travel throughout Infinite Legacy's Donor Services Area.?? Duties/Responsibilities: Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donor systems, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments. Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood, and regulatory compliance is achieved. Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides formal and informal education, purposeful rounding, incorporates donation education in staff meetings, hospital skills days and/or learning management system, engages in real-time education during donation activity and develops and/or revises materials as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services. As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions. Based primarily out of one hospital, performing daily rounds and working from the hospital on a daily basis. Performs rounding duties on a routine basis at other assigned hospitals as applicable. Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule. Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.” Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy's services. Provides timely on-site referral follow up for on-going organ referrals as applicable. Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy's medical record system. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments. Conducts regular performance coaching meetings with hospital administration, physicians, and nursing leadership. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies and research, and plans for future activities. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Conducts analysis of MRR data to identify opportunities for the realization of additional donation conversion and donation process improvements. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Compiles, analyzes, and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs. Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning. Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases. In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials. Responsible for maintaining current file of each hospital's policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system. Required attendance and participation in organizational trainings, both internal and with hospital partners. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports. Collaborates with Infinite Legacy's Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable. Maintains accurate and timely documentation in each hospital's profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Responsible for up-to-date hospital appointments and calendar entry in Outlook. Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision. Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental and organizational goals. May assist in leading specified team meetings, huddles or projects as assigned by the HS manager. Carries out donation bridge-conversations with family members when needed. Assists with clinical needs (DCD assessment, case initiation, donor management) when needed and in conjunction with a phone resource such as a clinical team member and/or medical director. Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy's needs can be met at all times. Frequency of the on-call shifts will be based on departmental staffing. Trains new team members. Other duties as assigned. Working Conditions: This position requires consistent availability, travel, and certain physical, language, and communication abilities, including: Works in normal office/hospital environment where there are no physical discomforts due to temperature, noise, dust, etc. Attention to detail and use of a computer screen may produce mental and visual fatigue. Frequent travel to meetings, presentations, and other appointments. Ability to accurately communicate, converse, and exchange information in English over the telephone and in person. Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs. Willingness and ability to engage in 24-hour on-call responsibilities, including evenings, nights, and weekends. May require extended hours and travel. Valid driver's license and reliable, insured automobile for transportation. Work requires standing and walking for various tasks and lifting of supplies up to 40 pounds. Manual dexterity sufficient to operate telephones and computers. Possible exposure to communicable diseases, hazardous materials, pharmacological agent, with likelihood of harm if established health precautions are not followed. This position is Level 1 - High level of exposure to Blood-borne Pathogens and TB. Employees will be in a hospital setting, including the operating room and may have exposure to donors, or packaged organs and tissues for transplant and/or research. Infinite Legacy will supply proper PPE. This position requires employees to be fully vaccinated and be able to provide proof.

We are currently looking for an individual with experience and compassion for patient communication in dentistry. Our office is looking for an individual who will coordinate the scheduling and treatment of our dental patients. This is a critical part of our team, as this individual will present to patients their hygiene and treatment needs, review the financial arrangements as to such, and schedule that treatment. He or she manages the scheduling, explains the hygiene or treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility in a dental office. Candidates must have a pleasant, outgoing and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. RESPONSIBILITIES Communicates effectively with patients regarding routine hygiene care and treatment Prepares treatment plans, financial agreements, fees, consent forms, and insurance information Schedules and confirms patient appointments Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient Ensures all insurance information is correctly updated Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED required; some post high school education or training preferred Two years of relevant experience preferred Helpful attitude and friendly demeanor Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Excellent telephone skills Strong computer and internet skills, including Microsoft Office suite Experience with dental practice management software a plus

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time Position Overview The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners. Key Responsibilities: Scheduling & Operations Coordinate caregiver schedules to ensure client needs are met. Respond to caregiver call-outs and reassign shifts quickly. Maintain scheduling software and ensure accurate documentation. Communicate with families and caregivers regarding schedule updates. Sales & Business Development Conduct community outreach to referral partners, hospitals, senior centers, and other organizations. Follow up on leads and inquiries, converting them into active clients. Attend networking events and represent the agency professionally. Assist in meeting monthly sales and referral goals. Caregiver Recruitment & Training Support hiring by conducting interviews and assisting with onboarding. Deliver caregiver orientation and ongoing training sessions. Provide coaching and performance feedback to caregivers. Ensure all staff comply with state regulations and agency policies. Client & Caregiver Relations Perform follow-up calls and check-ins to ensure client satisfaction. Build strong relationships with caregivers to increase retention. Address concerns from clients and caregivers promptly. Qualifications Previous experience in home care, healthcare, or scheduling strongly preferred. Strong interpersonal and communication skills; able to connect with diverse groups of people. Sales or community outreach experience a plus. Ability to multi-task, prioritize, and work under pressure. Comfortable with technology and scheduling software. Training or leadership experience preferred. Skills & Attributes Highly organized and detail-oriented. Problem-solver with the ability to think quickly. Strong relationship-building skills. Goal-driven with an interest in both operations and sales growth. Compassionate and committed to improving client quality of life. Compensation & Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth within the agency. Paid training and ongoing development.

Job DescriptionAbout First Medical Associates First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology. We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination. Position Summary The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals. The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization. Key Responsibilities Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs. Identify trends in performance data and provide actionable insights to guide strategic decision-making. Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives. Continuously monitor and evaluate the organization's performance within the ACO framework. Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes. Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness. Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting. Required Skills & Experience Proven experience managing or supporting value-based care programs and ACO operations. Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports. Demonstrated collaboration with providers, medical assistants, and administrative leadership. Proficiency in healthcare informatics, population health tools, and EMR data management. Excellent written and verbal communication skills with the ability to present complex findings clearly. Understanding of MIPS, HEDIS, and other value-based care metrics. Preferred Qualifications Bachelor's degree in Health Administration, Public Health, or related field. Experience in a field-based role working directly with providers and care teams. Proficiency in Athenahealth, AI workflows or similar EMR systems. Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio). Knowledge of healthcare quality improvement methodologies and ACO reporting standards. Why Join First Medical Associates Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth. Collaborative team culture with open communication and ongoing learning opportunities. Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success. First Medical Associates is an Equal Opportunity Employer. Experience Requirements Minimum 1 year of experience in a field-based role working directly with providers and care teams. Strong attention to detail, organization, and analytical thinking. Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar). Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS). Excellent communication skills and ability to present complex data clearly. Understanding of clinical workflows and healthcare data standards.

The Jackson Clinics Physical Therapy is a nationally recognized Orthopedic and Sports Medicine Physical Therapy group in Virginia. We are seeking an organized and energetic Patient Care Coordinator to join our team of highly motivated individuals. This position is a PRN Floater position. Our clinics provide a fast-paced and highly rewarding work environment where you can grow, learn, and earn competitive compensation. About The Jackson Clinics: The Jackson Clinics is a physical therapist-owned outpatient physical therapy group committed to providing a level of care and a patient experience unlike the "average physical therapy clinic." We provide care for our patients specific to their individual needs and presentations. Today, The Jackson Clinics can best be described as a place where patients come to heal, and clinicians come to grow. We are a learning organization and value life-long development of knowledge, skills, and professional attitudes as our core Job Description Greeting patients and providing outstanding customer service Coordinating the care for each patient from initial evaluation to discharge Answering phones Electronic scheduling Data entry Verifying current personal and financial information Maintaining patient charts and electronic medical records Collecting, posting, and depositing patient payments Faxing, filing, and performing any other duties as assigned Qualifications Patient Care Coordinator Qualifications: High school degree or equivalent Excellent in-person and phone customer service Proficient in Word or Excel Close attention to detail Great time management and organizational skills Be available for a full-time/part-time schedule, Monday - Friday, some morning shifts and 2 - 3 afternoon/evening shifts (30-39 Hour work week) Team player attitude and energetic with a focus on excellent customer service Previous experience working in a medical receptionist role is preferred but not required. Additional Information Our Patient Care Coordinator Enjoy the following : Competitive compensation Continuing education opportunities Employee Assistance Program (EAP) Get to interact with excellent support staff and much more! For questions regarding the position, please get in touch with us at [email protected] . Our Staffing Director will promptly reply to you.

Under the general direction of the Regional Manager, Hospital Services, or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2, In-House (HDC 2, IH) is responsible for improving the hospital's donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2, IH will be assigned to hospitals by the Regional Manager, Hospital Services with frequent travel to those select hospitals. At times, the HDC 2, IH may be required to assist with coverage for other hospitals in the service area. While in the hospitals as an Infinite Legacy representative, the HDC 2, IH will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital's donation potential, the HDC 2, IH is also responsible for data analysis towards the identification and execution of improvement opportunities. Education and Experience: Bachelor's degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate's degree and an additional 2 years of relevant work experience may be considered. Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience. Professional experience in a hospital setting is highly preferred. Demonstrated abilities in both autonomous project management and effective teamwork are required. Required Skills/Abilities: Proactive team player dedicated to enhancing the quality of donation and transplantation. Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals. Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner. Strong organizational skills demonstrated competence in short and long-range strategic planning, and the ability to participate as a member of a team is essential. Demonstrated public speaking ability is also a valued skill. Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills. Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization. Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support. A valid driver's license must be maintained and possession of own reliable, insured automobile. Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs. Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays. Ability to travel throughout Infinite Legacy's Donor Services Area.?? Duties/Responsibilities: Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donor systems, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments. Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood, and regulatory compliance is achieved. Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides formal and informal education, purposeful rounding, incorporates donation education in staff meetings, hospital skills days and/or learning management system, engages in real-time education during donation activity and develops and/or revises materials as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services. As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions. Based primarily out of one hospital, performing daily rounds and working from the hospital on a daily basis. Performs rounding duties on a routine basis at other assigned hospitals as applicable. Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule. Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.” Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy's services. Provides timely on-site referral follow up for on-going organ referrals as applicable. Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy's medical record system. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments. Conducts regular performance coaching meetings with hospital administration, physicians, and nursing leadership. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies and research, and plans for future activities. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Conducts analysis of MRR data to identify opportunities for the realization of additional donation conversion and donation process improvements. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Compiles, analyzes, and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs. Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning. Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases. In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials. Responsible for maintaining current file of each hospital's policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system. Required attendance and participation in organizational trainings, both internal and with hospital partners. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports. Collaborates with Infinite Legacy's Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable. Maintains accurate and timely documentation in each hospital's profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Responsible for up-to-date hospital appointments and calendar entry in Outlook. Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision. Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental and organizational goals. May assist in leading specified team meetings, huddles or projects as assigned by the HS manager. Carries out donation bridge-conversations with family members when needed. Assists with clinical needs (DCD assessment, case initiation, donor management) when needed and in conjunction with a phone resource such as a clinical team member and/or medical director. Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy's needs can be met at all times. Frequency of the on-call shifts will be based on departmental staffing. Trains new team members. Other duties as assigned. Working Conditions: This position requires consistent availability, travel, and certain physical, language, and communication abilities, including: Works in normal office/hospital environment where there are no physical discomforts due to temperature, noise, dust, etc. Attention to detail and use of a computer screen may produce mental and visual fatigue. Frequent travel to meetings, presentations, and other appointments. Ability to accurately communicate, converse, and exchange information in English over the telephone and in person. Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs. Willingness and ability to engage in 24-hour on-call responsibilities, including evenings, nights, and weekends. May require extended hours and travel. Valid driver's license and reliable, insured automobile for transportation. Work requires standing and walking for various tasks and lifting of supplies up to 40 pounds. Manual dexterity sufficient to operate telephones and computers. Possible exposure to communicable diseases, hazardous materials, pharmacological agent, with likelihood of harm if established health precautions are not followed. This position is Level 1 - High level of exposure to Blood-borne Pathogens and TB. Employees will be in a hospital setting, including the operating room and may have exposure to donors, or packaged organs and tissues for transplant and/or research. Infinite Legacy will supply proper PPE. This position requires employees to be fully vaccinated and be able to provide proof.