MDS Coordinator
Ambulatory care coordinator job in Springfield, VA
Join our team as the MDS Coordinator is responsible for the coordination of the entire Resident Assessment Instrument process, including scheduling, opening/finalizing MDS assessments, and submitting assessments to both the MDS analysis vendor and CMS. MDS Coordinator is also responsible for providing education on the RAI process and required documentation for both Interdisciplinary Team and line staff.
What we offer
A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
401k for all team members 18 and over with a company 3% match
Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
Free access to our on-site Team member Health and Well-Being Centers, plus Well-Being programs, tools and resources for you and your immediate family members
Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
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How you will make an impact
Coordinating the completion of the MDS for skilled nursing/long-term care residents.
Monitoring all aspects of compliance as it relates to MDS completion and transmission.
Maintaining and sharing expertise and knowledge related to Medicare Reimbursement.
Partnering with departments, including therapy and finance, to ensure accurate and timely billing for areas related to the MDS.
Completing MDS audits to ensure documentation supports current standards for reimbursement, reviews for trends, and develops any corrective action steps for trends, and monitors for improvement and/or further modification.
Utilizing the Electronic Medical Record functions as per the Erickson standards to manage and complete the MDS and Care Plan process.
Responsible for the education of the skilled nursing staff on MDS processes and documentation requirements
Compensation: Base salary range starting at $105k with potential for annual bonus. Salary based on experience
What you will need
RN licensed to practice in the state.
Minimum of 2 years of experience in Continuing Care.
In-depth knowledge of MDS processes, including but not limited to MDS, RAPs, Care Planning, and Utilization Review.
Experience documenting in an Electronic Medical Record (EMR) preferred.
Successful completion of AANAC MDS Coordinator Certification.
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Greenspring is a beautiful 58-acre continuing care retirement community in Springfield, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Greenspring helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
In-Reach Coordinator, Residential Transition - Sykesville, MD
Ambulatory care coordinator job in Sykesville, MD
The Segue Residential Transition Program assists with helping individuals transition out of state psychiatric hospitals. Segue clients are clinically stable and ready to leave the hospital. The services provided assist clients with learning how to manage their illnesses and develop independent living skills.
What to expect.
[Pay rate: $21.34/hr | Shift: Monday-Friday 8:30am-4:30pm] This is a direct care opportunity to identify state psychiatric hospital patients who would benefit from Sheppard Pratt's Segue Residential Transition Program services. Your efforts coordinate client services with the support of various program components and external providers.
Specific responsibilities include:
Meeting with hospital treatment teams regularly to determine eligible patients and to develop and monitor transition plans.
Addressing individual concerns as they arise on any given day such as resource coordination, transportation, housing, skills teaching, entitlements coordination, and money management.
What you'll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Generous mileage reimbursement program
What we need from you.
A high school diploma or GED, bachelor's degree preferred.
Two years of positively referenced work experience.
A driver's license with 3-points or less and access to an insured vehicle.
WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual's facing life's challenges. Join us and be a part of a mission that changes live
Patient Care Coordinator (Internal &Fam Med)
Ambulatory care coordinator job in Washington, DC
INTRODUCTION
Under the supervision of the Health Center Director, the Patient Care Coordinator (Internal & Family Medicine) is responsible for the recruitment of, outreach to and the navigation and coordination of services for vulnerable patients living with complex health needs. The position serves as an integral member of an inter-professional care management team working alongside medical providers, nurse care managers and social service staff to meet the needs of our patients. The position performs outreach and navigation services in a variety of Washington, DC settings, including the hospital, primary care clinics, patient homes, homeless shelters, and various other community settings.
MAJOR DUTIES/ESSENTIAL FUNCTIONS
Essential and other important responsibilities and duties may include, but are not limited to the following:
Utilizes strength-based patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
Acts as a professional liaison between hospitals, primary care providers, specialists, community resources and Managed Care Organizations on behalf of patients to ensure patient-centered care coordination.
Identifies and track special populations including high-risk patients and other populations due for preventive or chronic care services.
Helps patients obtain the care they want and need, when they need it, which may include: assistance with financial/insurance options, solutions for transportation and translation services, and/or removal or resolution of other barriers to care.
Identifies and track patients discharged from the inpatient service or the emergency department.
Utilizes team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan.
Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care and disconnected from primary care.
Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.
Identifies which appointments may be made for patients before leaving the clinic and strive to coordinate care before they leave (e.g., mammogram and/or specialists).
Identifies opportunities to close gaps in care.
Works with inter-professional team members to identify barriers to care with the goal of finding solutions and resources to remove the barriers to care.
Assists patients with navigating the healthcare system including but not limited to working with pharmacies, social service agencies, and insurance agencies as well as internal services such as the lab and other discharge processes.
Participates in interdisciplinary case conferences and team meetings.
Provides culturally appropriate health education.
Provides cultural mediation between communities and health and human needs.
Communicates patient-related needs to appropriate clinical staff including those on the patients care team as well as those providing care coordination and care management services.
Acts as liaison between patient and Primary Care Medical Home in resolution of problems or referral of appropriate resource.
With Support from nursing and social service staff, completes activities that helps inform the patient-centered care plan.
Adheres to Unity's HIPAA guidelines and ensures the appropriate handling of sensitive information.
Performs other duties as assigned within the scope of position expectations.
Internal & Family Medicine Specific Duties:
Responsible for the recruitment of, outreach to and the navigation and coordination of services for medically-complex and vulnerable patients.
Serves as a member of an inter-professional “overlay” team composed of a Registered Nurse (RN) and a Site Program Coordinator. The team collectively manages care for difficult-to-reach patients and those that have higher levels of acuity, either because of health status or due to frequent utilization of the hospital system.
Supports the development and implementation of care coordination processes alongside care management team including but not limited to Registered Nurses, Social Service staff and My Health GPS program staff.
Manages a panel of complex, high-risk patients that are not well connected to care through outreach, scheduling of appointments, sharing in appointment visits and follow up of specialty visits.
Provides care coordination and navigation of services for patients following ER visits and hospitalization.
Performs home visits to recruit and maintain relationships with patients in need of coordinates care; complete community and home-based follow-up visits as needed.
Perform community-based outreach activities and working with referring providers in a clinical setting.
Builds positive rapport with staff on care teams.
Mentors site-based Care Coordinators to improve quality of services delivered to patients.
MINIMUM QUALIFICATIONS
High school diploma or GED. College coursework in business or health-related field is preferred.
Two (2) years of experience providing care coordination service. Experience in a hospital and/or community/outpatient setting is preferred.
Experience working as a part of an inter-professional team.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of medical terminology, ICD10 and procedural codes.
Familiarity with community health, discharge planning, chronic disease management.
Exceptional interpersonal and organizational skills, with attention to detail required; strong oral/written communication skills are a must.
Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound professional judgment.
Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences.
Proven ability to work collaboratively and productively with clinicians, administrators, patients, and other individuals from various backgrounds and skill sets.
Must have the ability to analyze data.
Demonstrated proficiency with business software (i.e., Microsoft Office Suite, EMR).
Requires the ability to travel to multiple office locations.
SUPERVISORY CONTROLS
The position reports directly to the Health Center Director.
GUIDELINES
The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.
PERSONAL CONTACTS
The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Must be physically able to sit, stand, and walk for long periods of time. Be able to bend, lift, and carry files from one location to another.
Must have visual acuity and the ability to differentiate colors, and sustain long periods of computer usage.
May sit for prolonged periods of time at a desk or in an automobile and/or may use the telephone for long periods of time.
The office environment may be stressful with multiple, time-sensitive tasks to be accomplished within a short period of time.
Must be able to work any time of the day, independently with minimal supervision, be capable of making sound business decisions, be detail oriented, alert, and self-motivated.
Must be able to effectively manage difficult situations, staff, and customers.
Refer to the attached ADA check list.
RISKS
The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Auto-ApplyCare Coordinator
Ambulatory care coordinator job in Washington, DC
Schedule: Full-time | 4 days/week + 2 Saturdays/month At Tend, our Care Coordinators are at the heart of everything we do. You're the first smile our members see when they walk through the door, and the steady hand that guides them through every step of their visit - from check-in to treatment to payment and follow-up.
This is a dynamic, people-first role that blends hospitality, clinical coordination, and financial guidance. You'll partner with our dental team to deliver personalized, seamless experiences and help our patients feel confident in their care. Whether you're presenting a treatment plan or answering a coverage question, you're there to make it all feel clear, approachable, and easy.
If you're passionate about service, love building trust, and thrive in fast-paced environments where every detail matters - this role is for you.
What You'll Do:
* Be the warm and welcoming face of the studio from the moment a patient arrives
* Own the full check-in and check-out process with professionalism and kindness
* Partner with the Studio Manager to support daily operations - from opening/closing duties to schedule coordination
* Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
* Guide financial conversations - from insurance breakdowns to patient responsibility and payment solutions
* Use sound judgment and Tend tools to resolve patient concerns in real time
* Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
* Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
* Keep patient information organized and updated, helping the team stay one step ahead
* Coordinate referrals and follow-ups with other Tend studios or specialists
* Maintain a tidy, safe, and compliant studio environment
* Support studio goals by preparing for upcoming schedules and case completions
* Respond to inquiries with accuracy and warmth - no matter how big or small the question
* Contribute to a team culture that's positive, respectful, and always patient-first
What You Have:
* 1-2 years of experience in healthcare (dental experience strongly preferred)
* Comfortable discussing procedures, timelines, and insurance coverage with patients
* Confident in presenting treatment plans and securing case acceptance
* Experience with Dentrix or similar dental software is a plus
* Knowledge of insurance claims, benefits coordination, and billing practices
* Highly organized, detail-oriented, and polished in presentation
* A calm, clear communicator - both written and verbal
* Team-oriented, adaptable, and thrives in a fast-paced environment
* Self-starter with a strong sense of ownership and follow-through
* Passion for delivering thoughtful, human-centered service
What We Offer:
* Compensation: Competitive pay and opportunity to grow
* Health Benefits: Medical, dental, vision, and telemedicine options - with Tend covering a significant portion of premiums
* Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
* Financial Benefits: 401(k) with company match, HSA/FSA options
* Paid Time Off: Generous PTO that grows with your tenure + paid holidays
* Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
* Resources: Access to our Employee Assistance Program and additional discounts
Join us in creating a modern dental experience where people look forward to going to the dentist - and where you'll feel proud of the work you do every day.
Auto-ApplyCare Coordinator
Ambulatory care coordinator job in Rockville, MD
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time
Position Overview
The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners.
Key Responsibilities:
Scheduling & Operations
Coordinate caregiver schedules to ensure client needs are met.
Respond to caregiver call-outs and reassign shifts quickly.
Maintain scheduling software and ensure accurate documentation.
Communicate with families and caregivers regarding schedule updates.
Sales & Business Development
Conduct community outreach to referral partners, hospitals, senior centers, and other organizations.
Follow up on leads and inquiries, converting them into active clients.
Attend networking events and represent the agency professionally.
Assist in meeting monthly sales and referral goals.
Caregiver Recruitment & Training
Support hiring by conducting interviews and assisting with onboarding.
Deliver caregiver orientation and ongoing training sessions.
Provide coaching and performance feedback to caregivers.
Ensure all staff comply with state regulations and agency policies.
Client & Caregiver Relations
Perform follow-up calls and check-ins to ensure client satisfaction.
Build strong relationships with caregivers to increase retention.
Address concerns from clients and caregivers promptly.
Qualifications
Previous experience in home care, healthcare, or scheduling strongly preferred.
Strong interpersonal and communication skills; able to connect with diverse groups of people.
Sales or community outreach experience a plus.
Ability to multi-task, prioritize, and work under pressure.
Comfortable with technology and scheduling software.
Training or leadership experience preferred.
Skills & Attributes
Highly organized and detail-oriented.
Problem-solver with the ability to think quickly.
Strong relationship-building skills.
Goal-driven with an interest in both operations and sales growth.
Compassionate and committed to improving client quality of life.
Compensation & Benefits
Competitive salary with performance-based bonuses.
Opportunities for professional growth within the agency.
Paid training and ongoing development.
Mental Health Care Coordinator (LGSW/LGPC)
Ambulatory care coordinator job in Washington, DC
SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.
Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $59,092.00 to $62,487.00 and may be commensurate with experience.
Position Description: The Mental Health Care Coordinator provides comprehensive assistance and care-coordination support for residents of the Jordan House and Mary Claire House programs. This role supports the clinical treatment process for individuals receiving crisis-stabilization services, ensuring continuity of care from initial screening and admission through discharge. The coordinator works closely with clinical staff, residents, and community partners to facilitate access to services, monitor progress, and promote a safe, supportive, recovery-oriented environment.
Position is located at Jordan House on North Capitol Street, NW, Washington, DC. Jordan House is a Crisis Stabilization Program, which is an alternative to psychiatric hospitalization for clients.
Schedule: Monday, Wednesday, Friday 8:00 am 4:30 pm; Tuesday and Thursday 11:00 am - 7:00 pm; Saturday or Sunday coverage as assigned (remote), up to 46 hours to complete authorizations as needed based on census and referral volume.
Required: Master's Degree; 1-2 years of experience in Mental Health treatment services. Driver's License
Required License/Certification: LGSW, LGPC, LICSW, or LPC by the District of Columbia Department of Health; CPR/First-Aid, Driver's License
Expected Contributions: Care Coordination
* Monitor medications and assist clients with medication self-management training
* Lead discharge and aftercare planning, ensuring warm handoffs and continuity of care
* Coordinate with internal staff, external providers, payers, and referral sources to support resident care
* Assist in arranging day programs, volunteer opportunities, and external provider linkages with clients
* Conduct screenings, intake assessments, and risk evaluations for new admissions
* Develop, implement, and update individualized treatment plans and recovery plans
* Assist with transitions of care, including follow-up contacts and referrals to community supports.
* Participate in interdisciplinary team meetings and provide clinical input on resident progress and needs
Expected Contributions: Clinical Treatment Services
* Provide clinical support and brief interventions as needed or assigned
* Facilitate or design structured groups for Behavioral Health Technicians (BHTs) to lead
* Complete authorizations and requests for extensions of treatment and care in Comagine system
* Provide emergency crisis support to clients, as needed
* Support evidence-based, trauma-informed practices in treatment planning and service delivery
* Monitor residents' response to treatment and adjust care recommendations accordingly
* Provide mentorship and learning opportunities for interns and practicum students
* Engage in ongoing supervision and professional development to advance clinical skills
* Collaborate with the Program Manager and Program Director to strengthen service delivery and to ensure trauma-informed principles and upheld
* Foster a recovery-oriented collaborative team culture
Program Operations:
* Maintain accurate and timely documentation in compliance with licensing, billing and program standards
* Organize structured group activities and transport clients to meetings or outings, as needed
* Facilitate house meetings
* Support program compliance activities and contribute to process improvement and outcome tracking
* Order groceries and supplies
* Coordinate with volunteer groups and coordinate community activity celebrations
* Manage insurance authorizations, including initial requests, concurrent reviews, and reauthorizations
* Assist with daily program operations to ensure smooth functioning of services
* Track admissions, discharges, and authorizations for quality improvement and reporting
* Uphold safety and program procedures, including emergency response as required
* Provide cross-program coverage as needed across both Jordan House and Mary Claire House
* Maintain accurate and timely clinical documentation that meets care and billable standards
Knowledge, Skills, and Abilities:
* Knowledge of mental health issues and substance use disorders
* Organized with an attention to detail
* Ability to communicate with diverse populations
* Time management skills
* Ability to multitask, despite competing priorities
* Demonstrates good judgment to assist with client issues
* Conflict resolution skills
* Ability to set professional boundaries
* Mission-oriented
* Excellent verbal communication skills
* Customer service skills to build a rapport with clients
Reports To: Program Director, Jordan/Mary Claire House
Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.
Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
Closing Date: Open Until Filled
To Apply: Go to our career page at
Mental Health Care Coordinator (LGSW/LGPC)
Ambulatory care coordinator job in Washington, DC
Job Description
SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.
Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $59,092.00 to $62,487.00 and may be commensurate with experience.
Position Description: The Mental Health Care Coordinator provides comprehensive assistance and care-coordination support for residents of the Jordan House and Mary Claire House programs. This role supports the clinical treatment process for individuals receiving crisis-stabilization services, ensuring continuity of care from initial screening and admission through discharge. The coordinator works closely with clinical staff, residents, and community partners to facilitate access to services, monitor progress, and promote a safe, supportive, recovery-oriented environment.
Position is located at Jordan House on North Capitol Street, NW, Washington, DC. Jordan House is a Crisis Stabilization Program, which is an alternative to psychiatric hospitalization for clients.
Schedule: Monday, Wednesday, Friday 8:00 am 4:30 pm; Tuesday and Thursday 11:00 am - 7:00 pm; Saturday or Sunday coverage as assigned (remote), up to 4-6 hours to complete authorizations as needed based on census and referral volume.
Required: Master's Degree; 1-2 years of experience in Mental Health treatment services. Driver's License
Required License/Certification: LGSW, LGPC, LICSW, or LPC by the District of Columbia Department of Health; CPR/First-Aid, Driver's License
Expected Contributions: Care Coordination
Monitor medications and assist clients with medication self-management training
Lead discharge and aftercare planning, ensuring warm handoffs and continuity of care
Coordinate with internal staff, external providers, payers, and referral sources to support resident care
Assist in arranging day programs, volunteer opportunities, and external provider linkages with clients
Conduct screenings, intake assessments, and risk evaluations for new admissions
Develop, implement, and update individualized treatment plans and recovery plans
Assist with transitions of care, including follow-up contacts and referrals to community supports.
Participate in interdisciplinary team meetings and provide clinical input on resident progress and needs
Expected Contributions: Clinical Treatment Services
Provide clinical support and brief interventions as needed or assigned
Facilitate or design structured groups for Behavioral Health Technicians (BHTs) to lead
Complete authorizations and requests for extensions of treatment and care in Comagine system
Provide emergency crisis support to clients, as needed
Support evidence-based, trauma-informed practices in treatment planning and service delivery
Monitor residents' response to treatment and adjust care recommendations accordingly
Provide mentorship and learning opportunities for interns and practicum students
Engage in ongoing supervision and professional development to advance clinical skills
Collaborate with the Program Manager and Program Director to strengthen service delivery and to ensure trauma-informed principles and upheld
Foster a recovery-oriented collaborative team culture
Program Operations:
Maintain accurate and timely documentation in compliance with licensing, billing and program standards
Organize structured group activities and transport clients to meetings or outings, as needed
Facilitate house meetings
Support program compliance activities and contribute to process improvement and outcome tracking
Order groceries and supplies
Coordinate with volunteer groups and coordinate community activity celebrations
Manage insurance authorizations, including initial requests, concurrent reviews, and reauthorizations
Assist with daily program operations to ensure smooth functioning of services
Track admissions, discharges, and authorizations for quality improvement and reporting
Uphold safety and program procedures, including emergency response as required
Provide cross-program coverage as needed across both Jordan House and Mary Claire House
Maintain accurate and timely clinical documentation that meets care and billable standards
Knowledge, Skills, and Abilities:
Knowledge of mental health issues and substance use disorders
Organized with an attention to detail
Ability to communicate with diverse populations
Time management skills
Ability to multitask, despite competing priorities
Demonstrates good judgment to assist with client issues
Conflict resolution skills
Ability to set professional boundaries
Mission-oriented
Excellent verbal communication skills
Customer service skills to build a rapport with clients
Reports To: Program Director, Jordan/Mary Claire House
Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.
Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.
Closing Date: Open Until Filled
To Apply: Go to our career page at *********************************************** and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.
SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.
SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org.
This contact information is specifically for accommodation requests and does not pertain to application status inquiries.
To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.
Home Care Marketer and Community Outreach Coordinator
Ambulatory care coordinator job in Leesburg, VA
Benefits:
Supportive Work Environment
Professional Development Opportunities
Flexible Scheduling
401(k)
Bonus based on performance
Company parties
Location: Northern Virginia (Hybrid / Field-Based) Employment Type: Contract or Part-Time to Full-Time Reports To: CEO or Director of Client Services Risk Exposure to Bloodborne Pathogens: No exposure
Job Summary: GENISCi LLC, operating as Executive Home Care of Central Loudoun, Virginia, is seeking a proactive and mission-driven Community Outreach & Marketing Coordinator to expand our presence and partnerships across Northern Virginia. This role is vital in building local visibility, cultivating referral networks, driving and generating new business leads with physicians, facilities, and local organizations.
This is a commission-based role with a clear pathway to a full-time salaried position. The ideal candidate brings 3-5 years of home care marketing and outreach experience-preferably in senior care, home health, or wellness services-and is energized by field engagement and building relationships.
Essential Functions:
Build and nurture relationships with referral sources (e.g., hospitals, clinics, rehab centers, physicians, senior centers)
Represent GENISCi - Executive Home Care at speaking engagements, organize and attend local events, networking mixers, and health fairs
Deliver compelling and informative presentations to community partners, families, and prospective clients
Maintain a consistent pipeline of leads and support client intake process
Collaborate with GENISCi and Executive Home Care branding teams to create and distribute approved print and digital marketing materials
Maintain accurate records in CRM systems and submit regular reports on outreach activities and lead generation metrics
Enhance company's online presence through reviews, social engagement, and community awareness campaigns
Act as an ambassador of whole-person care, educating the public on the value and impact of integrated home care solutions
Support reputation management via Google, social media, and community platforms
Qualifications:
3-5 years of successful experience in home care or healthcare marketing, community outreach, or business development
Deep understanding of the home care, home health, or aging-in-place market in Northern Virginia
Strong communication, presentation, and relationship-building skills
Self-motivated and organized with the ability to work independently in the field
Proficiency with CRM platforms, Microsoft Office, Google Workspace, and social media engagement tools
Bachelor's degree in marketing, communications, health administration, or a related field preferred
Traits and Characteristics of a Successful Marketer:
Dynamic and energetic.
Passionate about working with people and building long-term relationships.
Engaging, approachable, and likable. Able to connect with referral sources and gain their trust.
Build a trusting relationship.
Able to handle rejection with resolve and not dejection.
Able to look beyond the levels of competition and penetrate accounts that have been ingrained with competitors.
Understand the level of commitment, dedication, and consistency of networking in this industry.
Multiple channels to create constant contact with prospects and constant displaying of the brand name.
This is a referral (lead) generation, not direct sales. Attend events, do speaking engagements, volunteer, etc.
Must learn and quickly understand how to dig deeper for business on every meeting, do it in a softer, deliberate way without the prospect of feeling interrogated.
Consistently outwork the competition.
Flexible work from home options available.
Compensation: $40,000.00 - $60,000.00 per year
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
Auto-ApplyCase Management Coordinator, (CHW Certified)
Ambulatory care coordinator job in Linthicum, MD
The University of Maryland Medical System (UMMS) is an academichealth system, focused on delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Job Description
General Summary
Responsible for identifying member gaps in care and implementing solutions to remediate them. Work closely with the RN Care Manager and other members of the Interdisciplinary Care Team to address post discharge and post-acute care needs, coordinate referrals and address social determinants of health. Provide a variety of administrative services to an assigned organizational unit. Work is performed under moderate supervision. Director report to the Nurse Manager, Population Health.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Contact members by phone, mail and/or in person to educate them about their health care needs, gaps in care and the importance of closing those gaps.
Execute tasks for effective care coordination to improve patient care such (e.g., schedule follow-up visits and labs/tests, communicate with providers and case managers, and facilitate referrals and utilization, etc.).
Prepare documents and various materials, responds to correspondence and telephone inquiries, maintains filing systems, and prepares basic statistical data and reports.
Utilize various reports and data bases to assign cases to members of the care team.
Assist with health screenings and assessments and supports patient education related to social and health needs.
Provide scripted education/coaching and distribute health education materials (utilizing department approved resources) to patients and family members, as needed.
Screen patient using validated tools such as high-risk screeners, social determinants of health and PHQ 2-9.
Identify members who could benefit from case management and make appropriate referrals to the CM Program.
Conduct Transition of Care phone call to patients experiencing a transition along a care continuum such as post Emergency Department /hospital discharge, or post-acute care.
Work with the Interdisciplinary Care Team to provide support services and coordination of care activities to a defined population (e.g., post discharge phone calls, outreach phone calls to moderate and rising risk patients for screening into services, wellness checks, and education and follow up on care plan goals, etc.).
Provide education regarding scheduling routine wellness and screening appointments.
Adhere to standard volume of follow-ups, communicated productivity metrics, including length of call, length of answer time, and the number of calls taken or delivered to achieve first call resolution on every call.
Perform data entry in accordance with quality standards, including appropriate documentation and communication in accordance with compliance and regulatory requirements.
Manage a high-volume of inbound or outbound communication verifying and/or securing primary care visits, insurance coverage, etc.
Document the patient medical record and/or care management application.
Maintain HIPAA standards and ensure confidentiality of protected health information.
Perform other duties as assigned.
Qualifications
Education and Experience
High School Diploma.
Associate degree in a healthcare related field preferred.
Minimum two (2) years' experience in care management, coaching or community health work.
Minimum two (2) years' experience working in a client service environment.
Certification in Community Health Work, Medical Assistant, Pharmacy Technician, or related health field, or the ability to obtain within one (1) year of start date.
Valid driver's license and reliable transportation (may be required to use personal vehicle for offsite visits).
IV. Knowledge, Skills, and Abilities
Working knowledge of basic medical terminology and concepts used in care management.
Working knowledge of population, demographics, assets, and needs.
Working knowledge of chronic health conditions and associated self-care.
Working knowledge of social determinants of health disparities.
Working knowledge of applicable federal, state, and local laws, rules, and regulations (e.g., HIPPA).
Ability to educate members regarding community resources.
Ability to think critically and follow a plan of care.
Advanced customer service skills.
Proficient documentation skills to maintain client records.
Ability to analyze, compare, contrast, and validate work with keen attention to detail.
Effective interviewing, listening, and coaching skills.
Demonstrated resourcefulness, with ability to anticipate needs, prioritize responsibilities and take initiative.
Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
Effective analytical, critical thinking, planning, organizational, and problem-solving skills.
Ability to communicate effectively in person, by phone, and by email.
Ability to work independently and as part of a team.
Advanced verbal, written and interpersonal communication skills.
Advanced skill in the use of Microsoft Office Suite (e.g., Outlook, Word, Excel, PowerPoint).
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation
Pay Range: $23.7-$33.19
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Home Care Coordinator LPN
Ambulatory care coordinator job in Lanham, MD
Job Description
Come join our awesome team as a LPN Home Care Coordinator at the Senior Community Care of Maryland PACE. With awesome benefits and great work environments you will love it here!
Senior Community Care of Maryland PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.
Job Highlights:
Monday-Friday 8:00 AM-5:00 PM (Occasional Weekends)
$65,000-$72,000
Pay-In Lieu Options
403(b) Retirement Plan;
Career scholarships;
Quality training, continuing career education and leadership programs;
Medical, Dental and Vision Insurance
Paid Time Off (Vacation, Holiday & Sick Days)
About the job:
The Home Care Coordinator (LPN) Under the supervision of the Clinical Care Manager oversees the day-to-day operations and operational effectiveness of the Home Care department for Senior Community Care. Participates in the Interdisciplinary Team (IDT) Meeting as required and acts as the Home Care Coordinator representative. Provides direct supervision to all home care Personal Care Attendants and C.N.A.s
Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
Current State Specific certification as a Licensed Practical Nurse
Cardio Pulmonary Resuscitation (CPR) certification required
A minimum of one year's experience in working with the frail or elderly population required
Minimum of two (2) year's nurse management experience in a hospital, nursing home or community-based setting
Must have a valid driver's license, proof of insurance and have reliable means of transportation
Must have medical clearance for communicable diseases and up-to-date immunizations after having direct participant contact.
Preferred Qualifications:
Home health experience preferred.
Essentials:
Directly responsible for the oversight and supervision of all home care aides and home care scheduler/ lead C.N.A. including schedule management, and overall operational effectiveness of the department.
Performs orientation, initial and annual competencies, in responsible for evaluating performance of all home care staff and schedulers.
Performs quarterly supervisory visits to home care aides in participants homes.
Educates home care aides on best practices in Home and Day Center caregiving practices.
Prioritizes utilization of homecare staffing needs to reflect actual enrollee homecare needs.
Performs initial, semi-annual & change of status assessments of participants' in their home environment to determine their individual needs and coordinates plan of care with care-giving resources. Coordinates with the Interdisciplinary Team to develop plan of care for each participant. Ensures homecare staff follow the participant's plan of care as approved by IDT.
Functions as a member of the Interdisciplinary Team. Maintains regular attendance at, and participates in Interdisciplinary Team meetings, communicates participant changes, collaborates on plan of care decisions and coordination of twenty-four (24) hour care delivery
Senior Community Care of Maryland - PACE:
Senior Community Care of Maryland - PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.
PACE is a Program of All-Inclusive Care for the Elderly. Our team members include clinical professionals, personal care providers, van drivers, activity assistants and culinary employees among others. Unlike some clinical environments, PACE centers offer employees flexible work schedules, with most positions only requiring occasional weekends. Team members have an opportunity to get to know their patients and build meaningful relationships. SCCMD helps foster a work-life balance by offering employees paid-time off benefits as part of our comprehensive benefits package.
With the internal slogan "The care you need to remain in the home you LOVE", this "one stop shop" prides itself in building relationships with the participants as well as their families, and creating personalized care plans that work for everyone. This vibrant, young, and diverse team lives in close proximity to the beach and the mountains, as well as surrounded by highly regarded colleges and universities and access to premier healthcare. Join us at Senior Community Care of North Carolina and become a part of a healthcare team that is dedicated to creating thoughtful, caring and flexible work environments for our team members.
In our 2022 Great Place to Work survey, employees said their work has a special meaning: this is not “just a job”.
Create happiness for those who need it. Join us today!
At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
Value Based Care Coordinator
Ambulatory care coordinator job in Germantown, MD
About First Medical Associates
First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology.
We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination.
Position Summary
The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals.
The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization.
Key Responsibilities
Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs.
Identify trends in performance data and provide actionable insights to guide strategic decision-making.
Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives.
Continuously monitor and evaluate the organization's performance within the ACO framework.
Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes.
Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness.
Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting.
Required Skills & Experience
Proven experience managing or supporting value-based care programs and ACO operations.
Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports.
Demonstrated collaboration with providers, medical assistants, and administrative leadership.
Proficiency in healthcare informatics, population health tools, and EMR data management.
Excellent written and verbal communication skills with the ability to present complex findings clearly.
Understanding of MIPS, HEDIS, and other value-based care metrics.
Preferred Qualifications
Bachelor's degree in Health Administration, Public Health, or related field.
Experience in a field-based role working directly with providers and care teams.
Proficiency in Athenahealth, AI workflows or similar EMR systems.
Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio).
Knowledge of healthcare quality improvement methodologies and ACO reporting standards.
Why Join First Medical Associates
Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth.
Collaborative team culture with open communication and ongoing learning opportunities.
Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success.
First Medical Associates is an Equal Opportunity Employer.
Experience Requirements
Minimum 1 year of experience in a field-based role working directly with providers and care teams.
Strong attention to detail, organization, and analytical thinking.
Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar).
Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS).
Excellent communication skills and ability to present complex data clearly.
Understanding of clinical workflows and healthcare data standards.
Auto-ApplyCare Coordinator
Ambulatory care coordinator job in Ashburn, VA
Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.
In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.
In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder's passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.
Job Description
Care Coordinator with some prior medical office experience needed to greet clients, schedule appointments, answer phones, check insurance benefits via phone or online, obtain prior-authorizations, collect payments (copays, coinsurance, etc.) and conduct office functions such as copying, filing, chart management, etc., for a behavioral health practice. These duties are not inclusive and will include other tasks as assigned. Must be very good at professional communication.
Responsibilities:
Work closely with Psychiatrist
Attend staff meetings and other activities, which ensure the smooth functioning of clinical operations.
Run the case load report
Complete consumer surveys
Make reminder calls for assessors, psychiatrist, NP, therapists
Document the reminder calls
Schedule consumer for intake
Create consumers profile in credible
Prior medical billing experience required to perform obtain prior-authorizations
Check the voice messages, save or delete as needed
Review each clinician's availability for the week for D&A and tele counseling and keep a note of these availability to serve the consumers
Review the no show report, call and reschedule
Other related duties as assigned
Qualifications
Education: BS/BA in Social Science Field or related fields
Experience: Customer service: 1 year (Preferred)
candidate with prior experience will be short listed
Additional Information
Ability to commute/relocate:
Ashburn- Reliably commute or willing to relocate (Required)
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Patient Care Coordinator/ Engager
Ambulatory care coordinator job in Woodbridge, VA
Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.
Club:
Sam's Club in Woodbridge, VA
Hours:
Full time/ Tuesday-Saturday 9am-6pm
Pay:
$18+/hr
What you will be doing:
•
Share our passion of giving the gift of hearing by locating people who need hearing help
• Directing members to our hearing aid center inside the store
• Interacting with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• 30-50 outbound calls daily.
• Promote all Lucid Hearing products to members with whom they engage.
• Educate members on all of products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.
What are the perks and benefits of working with Lucid Hearing:
Medical, Dental, Vision, & Supplemental Insurance Benefits
Company Paid Life Insurance
Paid Time Off and Company Paid Holidays
401(k) Plan and Employer Matching
Continual Professional Development
Career Growth Opportunities to Become a LEADER
Associate Product Discounts
Qualifications
Who you are:
Willingness to learn and grow within our organization
Sales experience preferred
Stellar Communication skills
Business Development savvy
Appointment scheduling experience preferred
A passion for educating patients with hearing loss
Must be highly energetic and outgoing (a real people person)
Be comfortable standing multiple hours
Additional Information
We are an Equal Employment Opportunity Employer.
Care Coordinator (Youth) - Mental Health
Ambulatory care coordinator job in Lanham, MD
Job Details OMHC PRP PG Co - Lanham, MD $48000.00 - $53000.00 Salary/year Description
Clients are located in Anne Arundel County
The Care Coordinator is responsible for providing direct mental health case management services to clients that are within the Mental Health Case Management Program. The Care Coordinator should have knowledge of community health resources that meet the needs of program participants. The Care Coordinator will implement a Person-Centered model using resources for housing, employment, entitlements, and social support systems. Additionally, the Care Coordinator is responsible for ensuring all COMAR regulations are upheld during treatment services.
Essential Functions:
Provision of in-person case management services to children and adolescents based on authorized level of care.
Provide linkages to services that include but are not limited to mental health services, housing, entitlements (including insurance), etc.
Conduct intakes to evaluate client risk and assess needs as well as completing all initial documentation required by COMAR regulations for referred clients within appropriate time frames.
Complete initial and ongoing plans of care.
Coordinate, facilitate, and engage in family team meetings.
Identify and provide supportive services to clients.
Engage with clients within the assigned county.
Maintain up to date documentation within company EHR.
Complete administrative documentation for each client contact, including but not limited to: Contact notes, service logs, month notes, etc.
Provide transportation to clients, as needed, to meet needs and goals as listed in the client care plan.
Other duties as assigned.
Qualifications
Minimum Qualifications:
Experience
Bachelor's degree Required.
Bachelor's degree in social work, psychology, counseling, rehabilitation, or related field. Experience maybe substituted for education.
Experience working in a behavioral health setting providing services to clients with emotional and behavior disabilities.
Skills
Must be able to demonstrate professional interactions, language, and confidentiality practices.
Strong verbal and written communication skills.
Experience in proficiency with computer software including but not limited to: Microsoft Office, Email, and preferred use of an electronic medical record system.
Valid driver's license & clear driving record.
Perks for Full Time Employees:
401k plan with company contribution according to plan requirements
Flexible Spending Account and Dependent Flexible Spending Account
Health Insurance Benefits with employer contribution
Medical, Dental and Vision
100% Employee Paid Voluntary Benefits
100% Employee Sponsored Benefits
Company Sponsored Employee Assistance Program (EAP)
Company Sponsored $25k Basic Life Insurance Policy
Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
Sick and Safe Leave
Referral Program
Flexible Schedule
EEO Statement
We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at *******************.
Patient Care Coordinator III
Ambulatory care coordinator job in Falls Church, VA
Inova Schar Institute- Life with Cancer is looking for a dedicated Patient Care Coordinator III to join the team. This role will be full-time day shift from Monday - Friday, between 8:00 a.m. - 5:00 p.m.
The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
Job Responsibilities
Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
Reads, reviews, and interprets multiple documents requesting services.
Interact with client facility staff over the telephone to intake calls.
Maintains multiple databases pertinent to their service line.
Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
Accurately searches and inputs patient information into client Electronic Health Records (EHR).
Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
Notifies management of problems, concerns, and compliments received in real time.
Generates performance reports using computer software.
May perform additional duties as assigned
Minimum Qualifications
Experience - 2 years of experience with call center, customer service or related profession
Education - High School diploma or equivalent
Preferred Qualifications
Experience - Oncology exp. and experience with EPIC
Education - Bachelors degree or higher
Auto-ApplyHospital Donation Coordinator 2 (RN, RT, Nurse)
Ambulatory care coordinator job in Baltimore, MD
Under the general direction of the Regional Manager, Hospital Services (HS), or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2 (HDC 2) is responsible for improving the hospital's donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2 will be assigned to hospitals by the Regional Manager with frequent travel to those select hospitals. At times, the HDC 2 may be required to assist with coverage for other hospitals in the service area.
While in the hospitals as an Infinite Legacy representative, the HDC 2 will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital's donation potential, the HDC 2 is also responsible for data analysis towards the identification and execution of improvement opportunities.
Education and Experience:
Bachelor's degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate's degree and an additional 2 years of relevant work experience may be considered.
Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience.
Professional experience in a hospital setting is highly preferred.
Demonstrated abilities in both autonomous project management and effective teamwork are required.
Required Skills/Abilities:
Proactive team player dedicated to enhancing the quality of donation and transplantation.
Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals.
Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner.
Strong organizational skills demonstrated competence in short and long-range strategic planning.
Demonstrated public speaking ability is also a valued skill.
Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills.
Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization.
Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support.
A valid driver's license must be maintained and possession of own reliable, insured automobile.
Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs.
Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays.
Ability to travel throughout Infinite Legacy's Donor Service Area.
Duties/Responsibilities:
Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donation process, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments.
Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood and regulatory compliance is achieved.
Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides the following services: formal and informal education; purposeful rounding; donation education in staff meetings, hospital skills days and/or learning management system; real-time education during donation activity; and materials, created or revised, as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services.
As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions.
Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule.
Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.” Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy's services.
Provides timely on-site referral follow up for on-going organ referrals as applicable. Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy's medical record system. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments.
Conducts regular performance coaching meetings with hospital administration, physicians and nursing leadership. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies plans, and future activities. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures.
Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Conducts analysis of MRR data to identify opportunities for the realization of additional donation conversion and donation process improvements. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Compiles, analyzes and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs.
Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning.
Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases.
In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials. Responsible for maintaining current file of each hospital's policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system.
Required attendance and participation in organizational trainings, both internal and with hospital partners. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports.
Collaborates with Infinite Legacy's Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable.
Maintains accurate and timely documentation in each hospital's profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Responsible for up-to-date hospital appointments and calendar entry in Outlook.
Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision.
Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental objectives and organizational goals.
May assist in leading specified team meetings, huddles or projects as assigned by the HS Regional Manager.
Carries out donation bridge-conversations with family members when needed.
Assists with clinical needs (DCD assessment, case initiation, donor management) when required and in conjunction with a phone resource such as a clinical team member and/or medical director.
Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy's needs can be met at all times. Frequency of the on-call shifts will be based on departmental staffing.
Trains new team members.
Other duties as assigned.
This position requires employees to be fully vaccinated and be able to provide proof.
Join Our Team & Enjoy Great Benefits!
At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.
Our Benefits Include:
Health, Dental & Vision Insurance : Comprehensive coverage for you and your loved ones.
Paid Time Off : Take the time you need to relax and recharge.
401K : Plan for your future with employer contributions.
Life & Disability Insurance : Peace of mind, no matter what happens.
Pet Insurance Discounts : Because your furry friends matter too!
Tuition Reimbursement : We support your growth and development with education assistance.
Join our team today and experience a workplace that truly values you!
Auto-ApplyHospitality Coordinator
Ambulatory care coordinator job in Baltimore, MD
About Us We are a travel services agency dedicated to creating smooth, personalized, and memorable experiences for our clients. From luxury cruises and resort stays to custom itineraries, our focus is on delivering exceptional hospitality every step of the way.
Position Overview
We are seeking a highly organized and service-oriented Hospitality Coordinator to join our team. This role is ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a client-focused environment. You will coordinate travel arrangements, support clients with their bookings, and ensure seamless experiences from start to finish.
Key Responsibilities
Coordinate travel reservations including flights, accommodations, cruises, and excursions
Provide personalized service and timely communication to clients
Assist with itinerary planning, confirmations, and special requests
Ensure accurate documentation and smooth handling of travel logistics
Collaborate with team members to maintain high standards of hospitality and service
Qualifications
Strong communication and organizational skills
Passion for hospitality and client care
Ability to multitask and manage multiple requests with efficiency
Comfortable working with digital tools and booking systems
Previous experience in hospitality, travel, or customer service is a plus
What We Offer
Flexible, remote-friendly work environment
Training and professional development opportunities
Access to industry certifications and travel perks
Growth potential within a supportive team environment
Travel Outpatient BMT Nurse Coordinator - $2,282 per week
Ambulatory care coordinator job in Washington, DC
Coast Medical Service is seeking a travel nurse RN Hematology / Oncology for a travel nursing job in Washington, District of Columbia.
Job Description & Requirements
Specialty: Hematology / Oncology
Discipline: RN
Start Date: 02/09/2026
Duration: 13 weeks
40 hours per week
Shift: 8 hours, days
Employment Type: Travel
Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm & 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters. Please note that pay rate may differ for locally based candidates. Please apply here or contact a recruiter directly to learn more about this position & the facility, and/or explore others that may be of interest to you. We look forward to speaking with you!
Coast Medical Services Job ID #35127223. Pay package is based on 8 hour shifts and 40.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:Bone Marrow,07:00:00-15:30:00
Benefits
Holiday Pay
Sick pay
401k retirement plan
Pet insurance
Health Care FSA
Travel Outpatient BMT Nurse Coordinator - $2,420 per week
Ambulatory care coordinator job in Washington, DC
LanceSoft is seeking a travel nurse RN Hematology / Oncology for a travel nursing job in Washington, District of Columbia.
Job Description & Requirements
Specialty: Hematology / Oncology
Discipline: RN
Duration: 13 weeks
40 hours per week
Shift: 10 hours, days
Employment Type: Travel
BMT (ONCOLOGY ) RN
Certs Required: BLS
Cert Preferred: OCN, BMTCN
License: DC License in Hand
Skills Preferred: BMT, Inpatient oncology, Outpatient oncology, Pediatric oncology and Radiation Oncology
We are looking for a nurse w/ hematology/oncology experience preferred, BMT experience preferred, outpatient clinic experience preferred.
About LanceSoft
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.
Benefits
Weekly pay
Medical benefits
Value Based Care Coordinator
Ambulatory care coordinator job in Germantown, MD
Job DescriptionAbout First Medical Associates
First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology.
We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination.
Position Summary
The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals.
The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization.
Key Responsibilities
Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs.
Identify trends in performance data and provide actionable insights to guide strategic decision-making.
Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives.
Continuously monitor and evaluate the organization's performance within the ACO framework.
Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes.
Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness.
Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting.
Required Skills & Experience
Proven experience managing or supporting value-based care programs and ACO operations.
Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports.
Demonstrated collaboration with providers, medical assistants, and administrative leadership.
Proficiency in healthcare informatics, population health tools, and EMR data management.
Excellent written and verbal communication skills with the ability to present complex findings clearly.
Understanding of MIPS, HEDIS, and other value-based care metrics.
Preferred Qualifications
Bachelor's degree in Health Administration, Public Health, or related field.
Experience in a field-based role working directly with providers and care teams.
Proficiency in Athenahealth, AI workflows or similar EMR systems.
Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio).
Knowledge of healthcare quality improvement methodologies and ACO reporting standards.
Why Join First Medical Associates
Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth.
Collaborative team culture with open communication and ongoing learning opportunities.
Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success.
First Medical Associates is an Equal Opportunity Employer.
Experience Requirements
Minimum 1 year of experience in a field-based role working directly with providers and care teams.
Strong attention to detail, organization, and analytical thinking.
Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar).
Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS).
Excellent communication skills and ability to present complex data clearly.
Understanding of clinical workflows and healthcare data standards.