Patient Care Coordinator
Ambulatory care coordinator job in Rochester, NY
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Compensation:
$19-21/hr plus benefits
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Safety-Sensitive Statement:
This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including for substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards, the use of marijuana-including medical or recreational use-is prohibited. WellBe Senior Medical
will comply with applicable state laws regarding medical marijuana and reasonable accommodations, where such laws do not conflict with safety requirements or federal regulations.
Drug Screening Requirement:
As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company's Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employee's ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process, please contact Human Resources at ***********************
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyTransition Coordinator II - Crestwood Campus
Ambulatory care coordinator job in Rochester, NY
The Transition Coordinator II delivers quality psychosocial care to the youth and families served by Hillside by working with the multi-disciplinary Residential Treatment Facility (RTF) team and other care providers to ensure overall client needs are met. This position works with the youth and family on safety and discharge planning and preparation by linking them to community resources, assisting with the referral process, supporting families in preparing for their youth to return home, aiding with flex funds as appropriate, and providing after care support.
Essential Job Functions
Serve as a member of the treatment team to assess youth and family needs to achieve positive outcomes.
Develop, assess, and modify specialized, individual service plans during after care for youth.
Deliver psychoeducational training for youth, families, and groups in a variety of settings based on the needs of the individual or community served.
Develop and implement strength-based service plans for youths that may include site/home visits and assessments, interventions, identification and coordination of collateral resources, and gap and needs analysis.
Communicate youth's strength-based plan progress and results with the multi-disciplinary treatment team.
Develop and participate in safety planning for youths.
Serve as the primary contact for all community-based agencies.
Provide support during a client's RTF placement as well as during after care services.
Transport youth to and from services.
Participate in agency and team meetings, in-service trainings, and team building activities.
Maintain all necessary records, forms, reports, and summaries in client files to ensure compliance with all federal, state, funder, and Hillside standards.
Comply with funder regulated flex funds spending, and maintain required documentation.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Master's degree in Social Work or related field required
Minimum 2 years of experience in residential required
OR
Bachelor's degree in Social Work or Human Services required
Minimum 4 years post graduate residential experience required
Special Requirements
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively
,
Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Demonstrate conflict resolution skills
Knowledge of services provided both by Hillside and our external service providers, along with ability to establish and maintain strong professional relationships with contacts in order to efficiently access care for children, youth, and families
Skill as an advocate working for children, youth and families in order to achieve the best possible outcomes and the ability to work with clients to establish reasonable expectations, set goals, and facilitate successful outcomes
Knowledge of the payment process for services and ability to ensure that services sought and provided are consistent with payment process qualifications and rules
Knowledge of the legal and social rights of children, youth and parents to ensure that these rights are understood and protected as needed
Keen awareness and sensitivity to cultural, physical, and social variations and demonstrated ability to respect the behavioral implications of these variations
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work a variable scheduling including evenings and weekends
The following physical demands are required:
Occasional sitting (up to 4 hours)
Occasional standing (up to 1 hour)
Occasional walking (up to 2.5 hours)
Occasional driving (up to 8 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases or chemicals is apparent
Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed
SPECIAL CONSIDERATIONS
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$23.50 Minimum pay rate, $33.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.
Auto-ApplyProfessional, Case Management
Ambulatory care coordinator job in Rochester, NY
Qualifications you'll bring: Bachelor's degree in a related field (e.g., nursing, social work). Certified Case Manager (CCM) is required within 2 years of employment. Previous experience in care/case & disease management or a related healthcare role. Strong assessment and care planning skills.
Knowledge of healthcare systems, insurance processes, and community resources.
Ability to prioritize and manage multiple cases simultaneously.
Strong problem-solving and critical-thinking abilities.
Compassionate and empathetic approach to client care.
Knowledge of Transition of Care (TOC)
Knowledge of HEDIS & Quality Measure
Knowledge of Government Programs
Curiosity to foster innovation and pave the way for growth
Humility to play as a team
Commitment to being the difference for our customers in every interaction
Your key responsibilities:
Conduct thorough assessments of client needs and develop individualized care plans.
Coordinate and facilitate access to appropriate healthcare services and resources.
Collaborate with healthcare providers, insurance companies, and other stakeholders to ensure seamless care coordination.
Monitor client progress and adjust care plans as needed.
Provide education and support to clients and their families to promote self-management and empowerment.
Maintain accurate and up-to-date documentation of client interactions and interventions.
Participate in case conferences and team meetings to discuss client progress and develop strategies for improvement.
Stay current with industry trends and best practices in case management.
Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Where you'll be:
Virtual in NYS
Care Coordinator II - Monroe Region Youth ACT
Ambulatory care coordinator job in Rochester, NY
The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.
This position will be on our Monroe Region Youth ACT team. Hillside's Youth Assertive Community Treatment (Youth ACT) program serves children/youth with serious emotional disturbance who are returning home from inpatient settings or residential services, who are at risk of entering such settings, or whose needs have not been met in more traditional community-based settings. Referrals for Youth ACT must come from Children's Single Point of Access (C-SPOA), a centralized referral system for children with serious emotional disturbance who need intensive mental health services to remain at home or in their community.
This will be a Tuesday-Saturday, full-time (40 hours) position, hours are flexible based on client need. As stated below, there will also be on-call expectations for this position.
Essential Job functions
Coordinate multiple aspects of the youth's and/or families' care.
Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
Meet with youth individually to assess and teach skill development and report on their progress.
May organize and facilitate skill-based groups for youth.
Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
May be assigned to lead projects or mentor program staff.
On-call responsibilities for Youth ACT programs.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Bachelor's degree required.
Minimum 18 months of relevant experience required.
SPECIAL REQUIREMENTS
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Youth ACT program
: CPR certification required or obtained within 60 days of hire.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
Ability to de-escalate and manage crisis situations both in-person and by phone
Ability to deliver psychoeducational training
Ability to work collaboratively as part of a multi-disciplinary treatment team
Ability to work through a series of issues using independent judgment
Ability to be independent and self-directed
Physical Demands & Work Environment
Must be able to work a variable scheduling including evenings and weekends
The following daily physical demands are required:
Sitting (up to 6 hours)
Occasional standing (up to 2 hour)
Occasional walking (up to 2.5 hours)
Driving (several times a week up to 6 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
Ability to change positions as needed
SPECIAL CONSIDERATIONS
While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience.
Auto-ApplyCanine Care Coordinator Opening Shifts - Dog Daycare
Ambulatory care coordinator job in Webster, NY
You've always wanted to work with Dogs??
Ruff Day Resort is looking for a Caregiver to join our team. The Caregiver is responsible for the physical care and emotional support of our canine guests who stay for the day, week or month with us. Supervising playtime and cleaning will be main responsibilities. This job does not start till December 6th. You must be available to continue working into the new year.
The ideal candidate must be able to care for our guests and their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the guests and their people at all times.
Responsibilities:
Cleaning - Provide housekeeping, cleaning and sanitation of our facility is very important to the well being of our guests. Attention to detail is a must. Feeding and assist with medications. Prepare meals, trim nails and giving baths are all a part of the job. Personal services could include toileting, bathing, feeding and grooming.
Companionship - Provide companionship by stimulating, exercising, encouraging and assisting our guests with group play, individual play, bedtime stories, tuck in and comfort and playtime.
Playgroup supervisor - Provide a safe and fun place for our canine friends to play.
Requirements:
High school diploma preferred
Multitasking abilities
Must be able to complete a Criminal Background report.
Ability to lift up to 50 pounds at a time
Minimum 18 hours per week of hours starting time is 6 am!
Ability to reach, bend, kneel and stand for (sometimes) a long period of time
Ability to move quickly
Social Media proficient
Cell Phone is required
Weekends and Holidays are shared responsibilities
About Ruff Day Resort:
Ruff Day is a canine organization dedicated to providing a safe and fun home away from home.
Our employees enjoy a work culture that promotes integrity. Ruff Day Resort benefits include
Health care, paid time off, paid training, continuing education, professional development.
Location: Webster, NY
Auto-ApplyIntake Coordinator-RN LHTC/ Evenings
Ambulatory care coordinator job in Rochester, NY
Intake Coordinator-RN (LHTC)
Full Time
Rochester, NY, US
Apply
Salary Range: $30.00 To $38.30 (USD) Hourly
Intake Coordinator-RN
JOB TITLE: Intake Coordinator- RN/ Evening
DEPARTMENT/PROGRAM: Medical Services
SUPERVISOR: Nurse Manager/Health Coordinator
PAY GRADE: 82
FLSA STATUS: NON EXEMPT
JOB SUMMARY:
Under the general direction of the Nurse Manager, the Intake Coordinator-RN is a Registered Nurse who will assist in supervising Clinical Aides (as needed in absence of Lead Clinical Aide). In addition to supervision, the Intake Coordinator-RN will manage and direct the intake and admissions process during primarily evening hours. The Intake Coordinator-RN medically and psychiatrically triages and admits new clients who are appropriate for a medically supervised withdrawal detox or inpatient rehab bed. The Intake Coordinator-RN works with all disciplines to promote positive medical outcomes. The Intake Coordinator-RN will demonstrate and be accountable to the Agencies Mission, Vision, Values, Guiding Principles and Strategic Plan.
ESSENTIAL FUNCTIONS:
Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures.
Maintains confidentiality and security for all client and staff related materials and/or records.
Is responsible assisting in the supervision of the clinical aide team.
Oversees the intake process working with the health coordinator, providers, director of LHTC and administrative team, including billing and utilization review.
Triages potential admissions and when needed assists in providing alternative appropriate referrals.
Conducts client admissions meeting regulatory requirements.
Trains and guides other nurses in the admission process.
Participates in the on-call rotation to cover nursing needs.
The Intake Coordinator-RN may stand in for the nurse manager/Lead RN when they are not available to ensure the continued operation of the nursing department.
The position will share on call duties with Nurse Manager and Senior Director of Nursing and Inpatient Services
Under the general supervision of the Nurse Manager/Health Coordinator, the Intake Coordinator-RN may be additionally responsible for the monitoring, treatment and safety of individuals aged 16+ receiving medically supervised treatment for substance use withdrawal.
Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and assess the condition of patient, and/or monitors unlicensed staff in obtaining vital signs as directed.
Accurately transcribes provider orders in accordance with written policy.
Communicates with pharmacy staff to obtain medications, conducting prior authorizations as needed to ensure continued care.
Assesses acute symptoms of withdrawal, psychiatric status, and/or medical needs. Accurately documents assessments, and effectively communicates nursing assessments to the interdisciplinary treatment team including medical and psychiatric providers.
Obtains a full nursing assessment and history, accurately documenting findings and communicating acute needs to the treatment team.
Assists in the behavioral management of patients which include verbal redirection and active listening. Functions as a role model to reinforce the development of adaptive behaviors.
Implements crisis management techniques to de-escalate clients.
Utilizes compassionate therapeutic intervention to assist patients in regaining or improving coping skills.
Provides appropriate level of patient education to improve client's, and their families, level of understanding regarding illness, treatment, patient rights and responsibilities, and the acquisition of adaptive coping behaviors.
Provides special attention/monitoring of those patients at risk for suicidal behaviors or leaving against medical advice.
MINIMUM QUALIFICATIONS:
NYS Registered Nurse license
Bachelor degree preferred
At least 3 years of experience as a Registered Nurse
At least 2 years of experience working in direct care of clients with substance use disorder; psychiatric background a plus
1 year in a supervisory role preferred
Knowledge of medication assisted treatment
Ability to establish effective working relationships with other staff, clients and referral sources.
Maintain compassion and empathy as well as clear boundaries with clients under the influence of alcohol and other drugs.
POSITION SPECIFICS:
Skills:
CPR/First Aid, BLS Certified
Narcan training a plus
Physical Demands:
Standing/Walking: Standing and walking is required for the majority of time spent on campus. Nurses must be able to walk around campus throughout shift (including hills, stairs, and inclement weather conditions)
Lifting: Regular lifting of medical supplies, medications, patient supplies, and patient charts, all weighing up to twenty pounds is required.
Bending: Bending is required when administering patient care. One must be able to bend to touch the floor to remove environmental hazards.
Kneeling: Squatting is required when operating medical equipment and performing aspects of patient care, such as CPR
COMPETENCIES:
Leading Self
Character and Courage (Integrity and Trust)
Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
Customer Focus
Build positive relationships through communication and collaborative problem solving.
Commitment to Diversity, Inclusion, Justice and Equity
Believe in the dignity and humanity of all people to reach their full potential.
Leading Others
Process Management
Develop and monitor processes and organize resources to achieve desired results.
Develop Self and Others
Continually develop self and others capabilities to attain the highest level of performance possible.
Managerial Courage
Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Rochester, NY
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. WellBe's Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams' partner with the patient's primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
GENERAL SUMMARY
Our Patient Care Coordinator are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA's are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job Description
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration and eligibility verification
Manage patient medical records as appropriate
Answer phone calls and emails from patients, make outcoming calls, prioritize patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appoints, social resources.
Ensures all appropriate patient information is in the EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Support APC in ongoing panel management and quality of care efforts (e.g., HEDIS)
Completes next day visit chart prep
Utilize reporting to help providers track, meet and exceed team goal,
Other tasks needed to accomplish team's objectives/goals
Job Requirements
Job Requirements
Educational/ Experience Requirements:
High school graduate or GED
License, Certification, Registration
MA Certification-Preferred
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital
EMR documentation experience preferred
High level of professionalism
Strong critical thinking skills
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: N/A
Travel requirements: No travel is required
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods. Ability to drive to patient locations (ie. home, hospital, SNF, etc). Fine motor skills/Visual acuity
Compensation: 15-18/hr depending on skills and experience
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Auto-ApplyCare Coordinator
Ambulatory care coordinator job in Rochester, NY
Description:
East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery.
Position Overview: The Care Coordinator is an integral member of the Social Care Network's Care Team, dedicated to improving community health outcomes. The Care Team focuses on systematically identifying, assessing, referring, and following up with high-need individuals to ensure they receive essential services. By fostering and maintaining critical service connections, the Care Coordinator helps address the health and social needs of Medicaid recipients. Their role ensures successful linkage to Enhanced Services, which provide vital support in areas such as housing, food and nutrition, transportation, and long-term Health Home Care Management.
Responsibilities
Client Services and Goal Achievement:
Partners with clients found eligible for Enhanced Services to assure they are referred and get linked to needed care and supports.
Short Term involvement with a caseload of 25-30.
Care Coordination and Case Management:
Coordinate services across multiple providers, ensuring seamless care transitions.
Serve as the primary point of contact for clients, families, and service providers.
Facilitate access to mental health and substance use treatment, housing, and social services.
Client Advocacy and Support:
Advocate for clients' needs within the healthcare and social service systems.
Empower clients by educating them about their rights and available resources.
Address barriers to care, such as transportation and financial constraints.
Crisis Intervention and Safety Planning:
Respond to clients in crisis, providing de-escalation and linkage to crisis services.
Develop and implement safety plans in collaboration with clients and support networks.
Monitor clients at risk and coordinate emergency interventions as necessary.
Monitoring and Evaluation:
Track and document client progress using standardized tools and software
Evaluate the effectiveness of interventions and services, making data-driven recommendations.
Maintain accurate and timely records in compliance with regulatory and organizational standards.
Collaboration and Team Participation:
· Participate in multidisciplinary team meetings, contributing insights and updates on client progress.
Collaborate with peer support specialists, therapists, and medical professionals to enhance client care.
Provide information to community partners on mental health and substance use issues and resources.
Community Engagement and Outreach:
Build relationships with community organizations and service providers.
Conduct outreach to identify individuals in need of services.
Represent the organization at community events and stakeholder meetings.
Documentation and Reporting:
Ensure all client interactions and progress are documented accurately according to East House standards and regulatory requirements.
Provide regular updates and progress reports to supervisors and stakeholders regarding client status and goals.
Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.
East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community.
Requirements:
Requirements
Minimum Education & Experience
Minimum of High School Diploma or GED.
Associate's degree in Human Services, Social Work or other related degree preferred.
Equivalent experience in lieu of education may be considered.
Minimum of 1-3 years' case management experience.
Other Skills/Abilities
Possess excellent verbal and written communication skills.
Exceptional customer service skills with commitment to helping others.
Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
Licenses/Certifications
Narcan training preferred.
NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
Competencies
Alignment with East House Values: Integrity, Progressive, Humanistic, Collaborative, Optimistic.
Commitment to Diversity, Equity, Inclusion & Belonging: Values and embraces the differences, backgrounds, experiences, and opinions of individuals and groups, and promotes an environment where everyone feels respected and included.
Ensures Accountability: Holds self and others responsible and accountable to meet commitments.
Working Conditions
Traditional office environment. Occasionally subjected to pressure due to time demands. May have to travel to various program locations which may not be accessible for individuals with reduced mobility.
Physical Demands
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light
lifting (up to 25 lbs.), and occasional stair-climbing
RN-Home Care Coordinator
Ambulatory care coordinator job in Rochester, NY
Who We Are
At HCR Home Care, we believe care starts at home, for our patients and our team. For more than 45 years, we've been a trusted part of communities across 25 counties in New York, helping people live safely and comfortably where they feel most at ease. We're a team of caring professionals and dedicated leaders who take pride in making a difference every day. From nurses, therapists, and home health aides to scheduling coordinators, customer service specialists, administrative staff, and leadership, every person at HCR plays an important role in supporting our patients and one another.
As a Registered Nurse (Home Care Coordinator) based in the hospital, you'll serve as the vital link between acute care teams, patients, and home health services - ensuring continuity of care and reducing readmissions through proactive planning and compassionate communication.
What You'll Do
You will collaborate with physicians, discharge planners, and hospital staff to identify patients who would benefit from home care and coordinate their safe transition home.
You will meet with patients and families to assess needs, answer questions, and develop individualized care plans that support recovery and independence.
You will manage the referral process, ensuring timely communication, accurate documentation in Home Care HomeBase (HCHB), and seamless coordination across disciplines.
You will educate hospital staff and physicians about HCR's programs and specialty services to strengthen partnerships and improve patient outcomes.
You will advocate for patients, ensuring they receive the right care, at the right time, in the right setting.
What You Bring
You have a current, valid RN license issued by the New York State Department of Education.
You have a minimum of two years of experience in community health, home care, or hospital discharge coordination.
You possess excellent communication and interpersonal skills with a patient-centered mindset.
You have a strong understanding of home care eligibility and reimbursement processes.
You are commitment to teamwork, accuracy, and quality outcomes.
Why Choose HCR Home Care
We are a mission-driven organization built on People-First values.
We offer competitive pay, mileage reimbursement, and a full benefits package.
You will have a great work life balance and ongoing professional growth opportunities.
You will work with supportive, collaborative leadership that values your clinical judgment.
You will have the opportunity to make a measurable impact every day - where patient care truly meets heart.
Work Environment
Hospital-based role supporting the transition from acute care to home.
Classified as light work (occasional lifting up to 20 lbs).
Involves regular sitting, walking, and interaction with hospital staff and patients.
Be the connection between hospital and home.
Join HCR Home Care and help patients take the next step toward recovery with dignity, safety, and confidence.
Apply today and make a difference.
EOE/AA Minority / Female / Disability / Veteran
#ZR
Auto-ApplyIntake Coordinator
Ambulatory care coordinator job in Canandaigua, NY
The Arc Ontario
Intake Coordinator
Salary: $21.60 - $23.00
Position Overview: The Intake Coordinator serves as the primary contact for individuals and families seeking services from The Arc Ontario, providing information, assistance with applications, and referrals to appropriate programs or community resources. This role manages the Central Participant Database, facilitates the Family Reimbursement program, coordinates the agency's Intake Committee to track referrals and waiting lists, and cultivates relationships through outreach and promotion of agency services. The Intake Coordinator also supports smooth transitions between services and maintains strong communication with participants, families, and partner agencies to ensure timely, person-centered support. Join a team that makes a difference every day-helping individuals and families connect with the supports they need to thrive!
Work Location: Canandaigua, NY
Schedule: Full Time; M - F; 8AM - 4PM; Flexibility in schedule required to meet agency needs.
As a full time team member at The Arc Ontario, you will receive...
Health and retirement benefits
Paid time off; Over 3 weeks of vacation within your first year!
Sick Time
Growth potential/Opportunity for advancement within my agency
Educational Assistance
Employee Assistance Program
Access to a Fitness Center in the Main Facility
Pay on Demand
Free Telehealth with EZaccessMD
Emergency Assistance Funding
And more
Our Culture Investing in our staff while thriving in a flexible and fun work environment!
The Arc Ontario Story: Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community.
Responsibilities
Receives inquiries and requests for information about programs and services offered by The Arc Ontario. Follows up on incoming calls/emails/referrals, provides information, meets with interested parties for tours of programs, and assists with the completion of application forms.
Ensures all applicable information is included when a new referral for services/supports is received. Follows up, as necessary, to obtain any missing information.
Provides linkage and referral to other agencies for people who need services not available through The Arc Ontario. Contacts key people in other agencies to facilitate referrals.
Requirements
Bachelors degree in human services or health related field and over three (3) years of related work experience, including experience with individuals who have intellectual/developmental disabilities and their families.
Must have excellent interpersonal skills, making consumers and their families at ease and reassured of the agency's interest in helping them access the services and supports they need.
The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.
Home Care Coordinator
Ambulatory care coordinator job in Rochester, NY
About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!
Job Summary
As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will be responsible for managing an assigned caseload, strategically coordinating the placement of services between clients and caregivers and maintaining successful caseload management to ensure timely and appropriate care delivery. Additionally, you will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled. Your strong leadership, problem-solving, and communication skills will be essential in providing high-quality care and support to our patients and their families.
Essential Duties and Responsibilities:
Responsible for the assigned caseload, ensuring that patients receive the best possible home care services.
Strategically coordinate placement of services between clients and caregivers using HHA eXchange.
Maintain successful caseload management and ensure timely and appropriate care for patients.
Attend departmental training and meetings to stay updated on policies, procedures, and best practices.
Assist the team lead with coverage and collaborate with team members to address staffing issues.
Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively.
Update patient and caregiver records in HHA eXchange accurately and promptly.
Verify caregivers' attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs.
Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers.
Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests.
Assist with on-call duties as scheduled.
Qualifications and Skills:
General experience in healthcare or a related area preferred.
Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation.
Strong leadership and problem-solving skills.
Excellent organizational abilities and attention to detail.
Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families.
Ability to define problems and goals, collect data, establish facts, take action, and address issues.
Ability to multitask in a fast-paced environment.
Flexible schedule to accommodate the needs of the department and patients.
Work Environment:
On-site
Benefits:
Medical Insurance
PTO & Sick Time
Referral Program
Pay Range: The hiring range for this position is $23.00-$26.00/hour. Various factors will determine final compensation such as a candidate's years of relevant work experience, skills, certifications, and location.
EHC1000
HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
Auto-ApplyRN-Home Care Coordinator
Ambulatory care coordinator job in Rochester, NY
Who We Are
At HCR Home Care, we believe care starts at home, for our patients and our team. For more than 45 years, we've been a trusted part of communities across 25 counties in New York, helping people live safely and comfortably where they feel most at ease. We're a team of caring professionals and dedicated leaders who take pride in making a difference every day. From nurses, therapists, and home health aides to scheduling coordinators, customer service specialists, administrative staff, and leadership, every person at HCR plays an important role in supporting our patients and one another.
As a Registered Nurse (Home Care Coordinator) based in the hospital, you'll serve as the vital link between acute care teams, patients, and home health services - ensuring continuity of care and reducing readmissions through proactive planning and compassionate communication.
What You'll Do
You will collaborate with physicians, discharge planners, and hospital staff to identify patients who would benefit from home care and coordinate their safe transition home.
You will meet with patients and families to assess needs, answer questions, and develop individualized care plans that support recovery and independence.
You will manage the referral process, ensuring timely communication, accurate documentation in Home Care HomeBase (HCHB), and seamless coordination across disciplines.
You will educate hospital staff and physicians about HCR's programs and specialty services to strengthen partnerships and improve patient outcomes.
You will advocate for patients, ensuring they receive the right care, at the right time, in the right setting.
What You Bring
You have a current, valid RN license issued by the New York State Department of Education.
You have a minimum of two years of experience in community health, home care, or hospital discharge coordination.
You possess excellent communication and interpersonal skills with a patient-centered mindset.
You have a strong understanding of home care eligibility and reimbursement processes.
You are commitment to teamwork, accuracy, and quality outcomes.
Why Choose HCR Home Care
We are a mission-driven organization built on People-First values.
We offer competitive pay, mileage reimbursement, and a full benefits package.
You will have a great work life balance and ongoing professional growth opportunities.
You will work with supportive, collaborative leadership that values your clinical judgment.
You will have the opportunity to make a measurable impact every day - where patient care truly meets heart.
Work Environment
Hospital-based role supporting the transition from acute care to home.
Classified as light work (occasional lifting up to 20 lbs).
Involves regular sitting, walking, and interaction with hospital staff and patients.
Be the connection between hospital and home.
Join HCR Home Care and help patients take the next step toward recovery with dignity, safety, and confidence.
Apply today and make a difference.
EOE/AA Minority / Female / Disability / Veteran
#ZR
Auto-ApplyResidential Intake Coordinator
Ambulatory care coordinator job in Webster, NY
Job Description
CDS Life Transitions is a world-class organization that provides opportunities for individuals with intellectual and developmental disabilities to lead independent and fulfilling lives in their community. Hybrid Scheduling Available!
At CDS Life Transitions we value our Employees by offering:
Paid time off for Full and Part Time Employees (including your Birthday!) Vacation time, Personal time and Sick Time Accruals!
Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
We invest in your Health! Get paid to stay healthy through our Employee Wellness Program.
Tuition Reimbursement
Generous Employee referral program
So much more! Apply to find out more information
OVERVIEW:
The Residential Intake Coordinator plays a crucial role in maintaining a high fill rate for CDS Monarch Residential Programs while exploring opportunities for new facilities to support individuals with intellectual/developmental disabilities and seniors. Key responsibilities include thorough review and processing of applications, leading the Intake Committee and its membership, and collaborating with Care Managers, and other agencies to effectively promote CDS Monarch Residential Programs.
RESPONSIBILITIES:
Screens applications for all services and contacts care managers to set up intake committee meetings.
Maintains waitlists for residential services and actively markets program opportunities to potential customers
Completes written summary for each individual and maintains summary information for future review.
Completes DDP1, DDP2's Participant Change Form, Authorization request form for Day Habilitation and residential program admissions, transfers and discharges.
Obtains prior approval from DDRO Residential Coordinator for admissions and transfers.
Ensures that each residential site maintains its required fill rate.
Completes/Coordinates tours at residential sites for applicants that are interested in CDS Monarch services.
Identifies potential candidates for each site and ensures applicable visits and trials are completed timely when a vacancy occurs.
Ensures staff are completing visitation summaries for each individual being considered for vacancies.
Completes pre-admission meetings with the required intake and internal transfer candidate's paperwork.
Responsible for writing and updating intake/discharge policies and procedures.
Completes and submits weekly intake reports and monthly Scorecard data to the Director of Community Operations.
Attends Vacancy Management meetings monthly at DDRO.
Liaison for DDRO (overcapacity, temporary placements, residential placement coordinator)
Coordinates marketing for CDS Monarch to include open houses, written communication, in-person events, social media use, and other avenues as appropriate
Sets up and assists management with maintaining administrative charts
Works with DDRO for new program developments, expansions, and grant renewals.
Liaison for DDRO (temporary placements, Residential Placement Coordinator, Deputy Director, etc.)
Attends agency committees as requested.
Performs all other necessary duties relevant to the position as requested by the supervisor
ESSENTIAL ACADEMIC AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in Education, Social Work, Psychology, or Human Services related field with at least two years' experience with developmental or intellectual disabilities
Previous experience with intake not required but preferred.
Must possess a valid NYS driver's license and meet CDS Monarch Vehicle Operator Requirements.
Must have reliable vehicle to transport service recipients.
Ability to work independently and motivate others.
Ability to communicate effectively, both orally and in writing.
Ability to lift at least 50 lbs. dead weight.
Maintain all required certifications/training by State regulations and CDS Monarch policy.
CORPORATE QUALIFICATIONS:
Adhere to all CDS Monarch policies and procedures.
Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
Attend mandatory Education and Training modules as scheduled, obtains, and maintains required certifications.
Act as a professional representative of CDS Monarch in regards to appearance, behavior, temperament, communication, language, and dress.
Perform all other duties relevant to the position as assigned by supervisor.
The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets.
CDS Life Transitions is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. CDS Life Transitions will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ************
Assistant Surgical Coordinator
Ambulatory care coordinator job in Gainesville, NY
Job Description
WHO WE ARE LOOKING FOR
Spectrum Vision Partners (SVP) and OCLI Vision (OCLI) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a great team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team we can't live without. We want to learn more about you and the kind of team culture you can help us create. We're interested in your relevant skills and what you can do. We're even more interested in your positive attitude and flexible mindset! We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!
THE OPPORTUNITY AT HAND
We are looking for passionate and empathetic people to join our team as Assistant Surgical Coordinators. Our Assistant Surgical Coordinators are responsible for ensuring that patients? surgeries are authorized and that records are complete and accurate. This includes contacting insurance companies, verifying patient information, and cross-training in other related areas. You will play a vital role in the patients experience with OCLI and in helping our doctors to diagnose and treat eye disorders.
OUR EXPECTATIONS OF YOU
Ensures that all authorizations and pre-certifications are obtained to expedite reimbursement.
Contacts insurance companies via telephone, facsimile, and computer; Exchanges all correspondence necessary to authorize surgery. Maintains current knowledge of insurance company requirements, medical terminology, and diagnosis and procedure codes.
Verifies patient information as appropriate and obtains any missing information.
Reviews record and physician forms for completeness.
Coordinates surgery related paperwork and authorization information with the appropriate ASC or Hospital, and the Central Business Office. Communicates to all involved parties any unusual circumstances involving patient insurance benefits, coverages, or requirements.
Cross trains into other areas; including front desk and serves as primary back-up for Surgical Coordinator.
Always maintains professional demeanor with patients, physicians, and co-workers.
Observes strict patient confidentiality.
WHAT YOU'LL NEED TO SUCCEED
You are an excellent communicator - both verbally and written.
You are outgoing, you love the idea of interacting with patients every day.
You are comfortable providing white glove service and responding quickly to our patient's needs.
You are a dependable problem solver - You're the one people call to keep cool in stressful situations.
You have a positive, can-do attitude and work well in collaborative environments.
You're flexible - you roll with the punches and easily accept change.
You're knowledgeable in ocular pharmacology such as anesthetics, steroids, antibiotics, mydriatics and cycloplegics, epinephrine, miotics and non-steroidal anti-inflammatories is a PLUS, but not a requirement.
While performing the duties of this Job, the employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds.
WHO WE ARE
Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we are also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.
With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-Center, New Vision Cataract Center, AIO, and others.
At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
Care Coordinator II
Ambulatory care coordinator job in Warsaw, NY
Agency Profile:
Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Auto-ApplyIntake Coordinator-RN LHTC/ Evenings
Ambulatory care coordinator job in Rochester, NY
Job Description
Intake Coordinator-RN (LHTC)
Full Time
Rochester, NY, US
Apply
Salary Range: $30.00 To $38.30 (USD) Hourly
Intake Coordinator-RN
JOB TITLE: Intake Coordinator- RN/ Evening
DEPARTMENT/PROGRAM: Medical Services
SUPERVISOR: Nurse Manager/Health Coordinator
PAY GRADE: 82
FLSA STATUS: NON EXEMPT
JOB SUMMARY:
Under the general direction of the Nurse Manager, the Intake Coordinator-RN is a Registered Nurse who will assist in supervising Clinical Aides (as needed in absence of Lead Clinical Aide). In addition to supervision, the Intake Coordinator-RN will manage and direct the intake and admissions process during primarily evening hours. The Intake Coordinator-RN medically and psychiatrically triages and admits new clients who are appropriate for a medically supervised withdrawal detox or inpatient rehab bed. The Intake Coordinator-RN works with all disciplines to promote positive medical outcomes. The Intake Coordinator-RN will demonstrate and be accountable to the Agencies Mission, Vision, Values, Guiding Principles and Strategic Plan.
ESSENTIAL FUNCTIONS:
Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures.
Maintains confidentiality and security for all client and staff related materials and/or records.
Is responsible assisting in the supervision of the clinical aide team.
Oversees the intake process working with the health coordinator, providers, director of LHTC and administrative team, including billing and utilization review.
Triages potential admissions and when needed assists in providing alternative appropriate referrals.
Conducts client admissions meeting regulatory requirements.
Trains and guides other nurses in the admission process.
Participates in the on-call rotation to cover nursing needs.
The Intake Coordinator-RN may stand in for the nurse manager/Lead RN when they are not available to ensure the continued operation of the nursing department.
The position will share on call duties with Nurse Manager and Senior Director of Nursing and Inpatient Services
Under the general supervision of the Nurse Manager/Health Coordinator, the Intake Coordinator-RN may be additionally responsible for the monitoring, treatment and safety of individuals aged 16+ receiving medically supervised treatment for substance use withdrawal.
Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and assess the condition of patient, and/or monitors unlicensed staff in obtaining vital signs as directed.
Accurately transcribes provider orders in accordance with written policy.
Communicates with pharmacy staff to obtain medications, conducting prior authorizations as needed to ensure continued care.
Assesses acute symptoms of withdrawal, psychiatric status, and/or medical needs. Accurately documents assessments, and effectively communicates nursing assessments to the interdisciplinary treatment team including medical and psychiatric providers.
Obtains a full nursing assessment and history, accurately documenting findings and communicating acute needs to the treatment team.
Assists in the behavioral management of patients which include verbal redirection and active listening. Functions as a role model to reinforce the development of adaptive behaviors.
Implements crisis management techniques to de-escalate clients.
Utilizes compassionate therapeutic intervention to assist patients in regaining or improving coping skills.
Provides appropriate level of patient education to improve client's, and their families, level of understanding regarding illness, treatment, patient rights and responsibilities, and the acquisition of adaptive coping behaviors.
Provides special attention/monitoring of those patients at risk for suicidal behaviors or leaving against medical advice.
MINIMUM QUALIFICATIONS:
NYS Registered Nurse license
Bachelor degree preferred
At least 3 years of experience as a Registered Nurse
At least 2 years of experience working in direct care of clients with substance use disorder; psychiatric background a plus
1 year in a supervisory role preferred
Knowledge of medication assisted treatment
Ability to establish effective working relationships with other staff, clients and referral sources.
Maintain compassion and empathy as well as clear boundaries with clients under the influence of alcohol and other drugs.
POSITION SPECIFICS:
Skills:
CPR/First Aid, BLS Certified
Narcan training a plus
Physical Demands:
Standing/Walking: Standing and walking is required for the majority of time spent on campus. Nurses must be able to walk around campus throughout shift (including hills, stairs, and inclement weather conditions)
Lifting: Regular lifting of medical supplies, medications, patient supplies, and patient charts, all weighing up to twenty pounds is required.
Bending: Bending is required when administering patient care. One must be able to bend to touch the floor to remove environmental hazards.
Kneeling: Squatting is required when operating medical equipment and performing aspects of patient care, such as CPR
COMPETENCIES:
Leading Self
Character and Courage (Integrity and Trust)
Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
Customer Focus
Build positive relationships through communication and collaborative problem solving.
Commitment to Diversity, Inclusion, Justice and Equity
Believe in the dignity and humanity of all people to reach their full potential.
Leading Others
Process Management
Develop and monitor processes and organize resources to achieve desired results.
Develop Self and Others
Continually develop self and others capabilities to attain the highest level of performance possible.
Managerial Courage
Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.
Transition Coordinator II - Crestwood Campus
Ambulatory care coordinator job in Rochester, NY
The Transition Coordinator II delivers quality psychosocial care to the youth and families served by Hillside by working with the multi-disciplinary Residential Treatment Facility (RTF) team and other care providers to ensure overall client needs are met. This position works with the youth and family on safety and discharge planning and preparation by linking them to community resources, assisting with the referral process, supporting families in preparing for their youth to return home, aiding with flex funds as appropriate, and providing after care support.
Essential Job Functions
Serve as a member of the treatment team to assess youth and family needs to achieve positive outcomes.
Develop, assess, and modify specialized, individual service plans during after care for youth.
Deliver psychoeducational training for youth, families, and groups in a variety of settings based on the needs of the individual or community served.
Develop and implement strength-based service plans for youths that may include site/home visits and assessments, interventions, identification and coordination of collateral resources, and gap and needs analysis.
Communicate youth's strength-based plan progress and results with the multi-disciplinary treatment team.
Develop and participate in safety planning for youths.
Serve as the primary contact for all community-based agencies.
Provide support during a client's RTF placement as well as during after care services.
Transport youth to and from services.
Participate in agency and team meetings, in-service trainings, and team building activities.
Maintain all necessary records, forms, reports, and summaries in client files to ensure compliance with all federal, state, funder, and Hillside standards.
Comply with funder regulated flex funds spending, and maintain required documentation.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Master's degree in Social Work or related field required
Minimum 2 years of experience in residential required
OR
Bachelor's degree in Social Work or Human Services required
Minimum 4 years post graduate residential experience required
Special Requirements
CPR certification required or obtained within 60 days of hire.
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively
,
Personal Excellence, Cultural Competence, Builds and Leverages Relationships and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Demonstrate conflict resolution skills
Knowledge of services provided both by Hillside and our external service providers, along with ability to establish and maintain strong professional relationships with contacts in order to efficiently access care for children, youth, and families
Skill as an advocate working for children, youth and families in order to achieve the best possible outcomes and the ability to work with clients to establish reasonable expectations, set goals, and facilitate successful outcomes
Knowledge of the payment process for services and ability to ensure that services sought and provided are consistent with payment process qualifications and rules
Knowledge of the legal and social rights of children, youth and parents to ensure that these rights are understood and protected as needed
Keen awareness and sensitivity to cultural, physical, and social variations and demonstrated ability to respect the behavioral implications of these variations
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work a variable scheduling including evenings and weekends
The following physical demands are required:
Occasional sitting (up to 4 hours)
Occasional standing (up to 1 hour)
Occasional walking (up to 2.5 hours)
Occasional driving (up to 8 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases or chemicals is apparent
Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed
SPECIAL CONSIDERATIONS
May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$23.50 Minimum pay rate, $33.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.
Auto-ApplyCare Coordinator II - Prevent IDD Monroe Region
Ambulatory care coordinator job in Rochester, NY
The Care Coordinator II is responsible for coordinating multiple aspects of the youth's and/or families' care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.
This is an exciting opportunity to join a new team and program. This program will use a team based approach to support youth with IDD in their home, provide support services to the family and coordinate referrals to appropriate services.
This is a full-time (40 hours), Monday-Friday position. Primarily on day shift hours with some flexibility for occasional late afternoon or early evening meetings with clients. This is a mobile position covering Hillside's Monroe Region.
Essential Job functions
Coordinate multiple aspects of the youth's and/or families' care.
Assess the youth and/or family's needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
Meet with youth individually to assess and teach skill development and report on their progress.
May organize and facilitate skill-based groups for youth.
Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
May be assigned to lead projects or mentor program staff.
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Education & Experience
Bachelor's degree required.
Minimum 18 months of relevant experience required.
SPECIAL REQUIREMENTS
Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Knowledge, Skills & Abilities
In addition to demonstrating the
Hillside Professional Competencies
of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:
Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
Ability to de-escalate and manage crisis situations both in-person and by phone
Ability to deliver psychoeducational training
Ability to work collaboratively as part of a multi-disciplinary treatment team
Ability to work through a series of issues using independent judgment
Ability to be independent and self-directed
Physical Demands & Work Environment
Must be able to work a variable scheduling including evenings and weekends
The following daily physical demands are required:
Sitting (up to 6 hours)
Occasional standing (up to 2 hour)
Occasional walking (up to 2.5 hours)
Driving (several times a week up to 6 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
Ability to change positions as needed
SPECIAL CONSIDERATIONS
While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.
$21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.
Auto-ApplyRN-Home Care Coordinator
Ambulatory care coordinator job in Rochester, NY
Job Description
Who We Are
At HCR Home Care, we believe care starts at home, for our patients and our team. For more than 45 years, we've been a trusted part of communities across 25 counties in New York, helping people live safely and comfortably where they feel most at ease. We're a team of caring professionals and dedicated leaders who take pride in making a difference every day. From nurses, therapists, and home health aides to scheduling coordinators, customer service specialists, administrative staff, and leadership, every person at HCR plays an important role in supporting our patients and one another.
As a Registered Nurse (Home Care Coordinator) based in the hospital, you'll serve as the vital link between acute care teams, patients, and home health services - ensuring continuity of care and reducing readmissions through proactive planning and compassionate communication.
What You'll Do
You will collaborate with physicians, discharge planners, and hospital staff to identify patients who would benefit from home care and coordinate their safe transition home.
You will meet with patients and families to assess needs, answer questions, and develop individualized care plans that support recovery and independence.
You will manage the referral process, ensuring timely communication, accurate documentation in Home Care HomeBase (HCHB), and seamless coordination across disciplines.
You will educate hospital staff and physicians about HCR's programs and specialty services to strengthen partnerships and improve patient outcomes.
You will advocate for patients, ensuring they receive the right care, at the right time, in the right setting.
What You Bring
You have a current, valid RN license issued by the New York State Department of Education.
You have a minimum of two years of experience in community health, home care, or hospital discharge coordination.
You possess excellent communication and interpersonal skills with a patient-centered mindset.
You have a strong understanding of home care eligibility and reimbursement processes.
You are commitment to teamwork, accuracy, and quality outcomes.
Why Choose HCR Home Care
We are a mission-driven organization built on People-First values.
We offer competitive pay, mileage reimbursement, and a full benefits package.
You will have a great work life balance and ongoing professional growth opportunities.
You will work with supportive, collaborative leadership that values your clinical judgment.
You will have the opportunity to make a measurable impact every day - where patient care truly meets heart.
Work Environment
Hospital-based role supporting the transition from acute care to home.
Classified as light work (occasional lifting up to 20 lbs).
Involves regular sitting, walking, and interaction with hospital staff and patients.
Be the connection between hospital and home.
Join HCR Home Care and help patients take the next step toward recovery with dignity, safety, and confidence.
Apply today and make a difference.
EOE/AA Minority / Female / Disability / Veteran
#ZR
Canine Care Coordinator - Dog Daycare
Ambulatory care coordinator job in Webster, NY
Job Description
You've always wanted to work with Dogs??
Ruff Day Resort is looking for a Caregiver to join our team. The Caregiver is responsible for the physical care and emotional support of our canine guests who stay for the day, week or month with us. Supervising playtime and cleaning will be main responsibilities. This job does not start till November 6th. You must be available to continue working into the new year.
The ideal candidate must be able to care for our guests and their property with dignity, patience, compassion, and respect. This person will encourage and remain empathetic to the guests and their people at all times.
Responsibilities:
Cleaning - Provide housekeeping, cleaning and sanitation of our facility is very important to the well being of our guests. Attention to detail is a must. Feeding and assist with medications. Prepare meals, trim nails and giving baths are all a part of the job. Personal services could include toileting, bathing, feeding and grooming.
Companionship - Provide companionship by stimulating, exercising, encouraging and assisting our guests with group play, individual play, bedtime stories, tuck in and comfort and playtime.
Playgroup supervisor - Provide a safe and fun place for our canine friends to play.
Requirements:
High school diploma preferred
Multitasking abilities
Must be able to complete a Criminal Background report.
Ability to lift up to 50 pounds at a time
Minimum 18 hours per week of hours starting time is 6 am!
Ability to reach, bend, kneel and stand for (sometimes) a long period of time
Ability to move quickly
Social Media proficient
Cell Phone is required
Weekends and Holidays are shared responsibilities
About Ruff Day Resort:
Ruff Day is a canine organization dedicated to providing a safe and fun home away from home.
Our employees enjoy a work culture that promotes integrity. Ruff Day Resort benefits include
Health care, paid time off, paid training, continuing education, professional development.
Location: Webster, NY
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