Ambulatory care coordinator jobs in Hamilton, NJ

Job DescriptionOverview Join our fast growing team of dedicated, happy, positive people making a difference in patient's lives! SEEKING EXPERIENCED PATIENT CARE COORDINATOR / FRONT DESK MUST speak fluent English and Spanish. Prepare provider's clinic schedule to ensure all necessary documents are on file and we are well prepared for the day. Provide education and support to patients and their families regarding the provider's treatment recommendations. Ensure compliance with healthcare regulations and standards while maintaining patient confidentiality. Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging. Document all interactions and updates in the patient's medical records accurately. Skills Strong knowledge of clinic operations and medical practices. Solid understanding of human anatomy to effectively assess patient needs. Excellent communication skills for interacting with patients, families, and healthcare teams. Ability to manage multiple cases simultaneously while maintaining attention to detail. Knowledge of orthopedic practices is a plus. Speak fluent Spanish and English This role requires a compassionate individual who is dedicated to patient care and satisfaction.

At Clover Health, our mission is simple but powerful: to improve every life by delivering care that is high-quality, accessible, and rooted in compassion and innovation. Our Clover Care Services (CCS) team brings this mission to life by offering personalized, proactive support to our members while partnering closely with providers to elevate outcomes across the community. Powered by Clover Assistant, our advanced data-driven platform, we combine technology with the heart of caregiving, empowering patients, supporting providers, and transforming the way care is delivered. We are seeking a Patient Care Coordinator, a crucial Licensed Practical Nurse (LPN) role, for our Clover Home Care teams. As the central point of contact for patients, caregivers, and providers, you will be responsible for overseeing and coordinating patient care to ensure seamless communication and exceptional service. As a Patient Care Coordinator (LPN), you will: Facilitate communication between patients, caregivers, providers, and external agencies. Coordinate care by processing all physician orders, including scheduling patient visits and processing prescriptions and home health orders. Resolve patient issues by responding to member inquiries and resolving concerns with professionalism. Document and update all relevant patient information in the electronic medical records (EMR). Assist the Practice Manager with daily office operations to meet performance standards. You should get in touch if: You hold a current and valid Licensed Practical Nurse (LPN) license in the state of New Jersey or Georgia. You have an active Basic Life Support (BLS) certification. You are fluent in English and Spanish (required for NJ candidates only) , both verbally and in writing. You have at least two years of experience in clinical care coordination. You have experience in home care, primary care, or similar setting (preferred). You are comfortable adapting to evolving technology and workflows, with solid computer proficiency and experience using electronic medical records (EMRs). Benefits Overview: Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as company holidays, access to mental health resources, and a generous time-off policy. Full-time hourly employees accrue up to 18 days of vacation per year. Clover recognizes 10 federal holidays, including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, and 1 floating holiday. Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Reimbursement for office setup expenses Monthly internet stipend Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Paid parental leave for all new parents And much more! About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most. We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. A reasonable estimate of the base salary range for this role is $25 to $31/hour. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.

Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date: November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services - Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance Supervise case management staff and monitor the timeliness and quality of services provided. Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff. Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week. Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations. Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans). Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual. Take a strengths-based approach to supervision, fostering growth and resilience. Client Services & Documentation Document all client-related interactions in the agency's client database. Ensure intake coverage on designated days and assign staff for intake support when necessary. Interface with other AIDS service providers to coordinate comprehensive client care. Program Support and Coordination Actively participate in Coordinator and Operations meetings to align on goals and strategies. Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly. Consult with other departments and staff to ensure effective communication and collaboration. Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement. Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs. May be responsible for managing all aspects of one or more program related initiatives. Offer back-up coverage for case managers and intake services as needed. Collaboration & Communication Interface with other AIDS service providers to coordinate comprehensive client care. Consult with internal resources to ensure effective communication and service integration. Coaching & Performance Management Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence. Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes. Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions. Collaborate with staff to address performance gaps, and celebrate achievements. Ensure performance reviews are timely, constructive, and aligned with organizational goals and values. Timesheet Oversight & Accuracy Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies. Verify recorded hours against scheduled work. Review ADP's Time and Attendance dashboard and make adjustment(s) as needed. Ensure timely submission and approval of timesheets to support payroll and reporting processes. Knowledge, Skills and Abilities Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services. Adapt to changing client and program needs with creativity and initiative. Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches. Proven ability to work effectively with diverse populations, including in critical and emergency situations. Knowledge of or willingness to learn Philadelphia's community resources, service providers, and systems of care. Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers. Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid). Solid knowledge of the agency's policies, procedures, and performance metrics. Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery. Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service - Housing and Perinatal. Lead with a strengths-based, supportive approach to staff supervision. Must be able to maintain confidentiality and professionalism in all interactions. Strong organizational and time management skills to balance supervision, documentation, and program coordination. Excellent analytical skills to review charts, monitor service quality, and interpret performance data. Effective meeting facilitation and group supervision techniques. Excellent written and verbal communication skills for internal coordination and external collaboration. Prioritize equity, inclusion, and client empowerment in service delivery. Familiarity with CaseWorthy or similar client management databases (e.g., CareWare, eClinicalWorks, Epic). Education and Experience Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field is required. Master's degree preferred, especially in Social Work (MSW), Counseling, or Public Health. Minimum of three (3) to five (5) years of experience in case management, clinical supervision, or direct service delivery within HIV/AIDS, perinatal health, or family services. Supervisory Responsibilities Case Managers and possibly other Direct Service staff Physical Demands Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch. Able to lift occasionally up to 15-20 pounds. Ability to manage multiple tasks simultaneously in a fast-paced environment, including periods of high stress or emotional intensity related to client care. Working Environment Must be able to respond to critical or emergency situations with professionalism and composure. Must maintain confidentiality and comply with HIPAA and other privacy standards. Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives. May be exposed to hot or cold temperatures or noise levels that are distracting. Occasional evenings and weekends for outreach events or agency functions. Occasional local travel throughout Philadelphia to engage with clients. Disclaimer The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, s typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k

Job Description Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit *************** Location Address: Department: Clinical Support Work Schedule: Monday - Friday (8:00am - 4:30pm) What We Offer Our Team Members: Generous Paid time-off (PTO) and paid holidays Medical, Dental, and Vision Insurance Health benefits eligible the first day of the month following your start date. 401(k) Plan with Company Match (first of the month following 2 months of service) Basic & Supplement Life Insurance Employee Assistance Program (EAP) Short-Term Disability Flexible spending including Dependent Care and Commuter benefits. Health Savings Account CCRM Paid Family Medical Leave (eligible after 1 year) Supplemental Options (Critical Illness, Hospital Indemnity, Accident) Professional Development, Job Training, and Cross Training Opportunities Bonus Potential Potential for Over-time Pay (Time and a half) Holiday Differential Pay (Time and a half) Weekend Shift Differential Pay ($4.00 per hour) What You Will Do: The role of the Patient Care Coordinator is to serve as a liaison between the Clinical staff and the patient to coordinate expenses, clinical care, and administrative needs. The Patient Care Coordinator collaborates with the Nurse Coordinators and takes daily direction from the Nurse Manager. Assist the RN with new patient appointments and provide support to the nursing staff. Initiate checklist and chart audit and provide to RN once patient plan is established. Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs. Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete. Send abnormal labs/preconceptual labs to RN for physician review. Maintain patient charts during ART meeting review. Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated. Review and verify all IVF/FET Care plans are completed. Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol. Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations. Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations. Monitor out-of-town patient lab work and results. Coordinate with nursing team to ensure lab work/results are recorded in chart. Monitor IVF treatment process and ensure timely patient flow. Assist Nurse Manager with situations and patient issues as needed. Other duties as assigned. What You Bring: High School Diploma or equivalent required. Medical Assistant Certification or equivalent preferred. Experience in reproductive medicine or Women's health preferred. Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees should have the visual acuity to perform an activity such as: preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and operation of standard office machines and equipment. CCRM's Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits. Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees. Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Department Activities Employment Type Full Time Location Carnegie Post Acute Skilled Nursing at Princeton Workplace type Onsite Benifits About Carnegie Post Acute Skilled Nursing at Princeton Working at Carnegie Post Acute at Princeton truly means becoming a member of our family. We believe caring for seniors is a uniquely rewarding experience and there is no better place to realize that experience than with us. As an employee, you will be an integral member of our team, and share in the opportunity to make a difference in the lives of our residents each and every day. Carnegie Post Acute at Princeton has a friendly work environment with many long-time employees. We offer great benefits and a competitive compensation package. You can be anything you want to be... Join our staff. Experience possibility.

Job Description The Arc of Ocean County is Proud to Offer High Quality, Low Deductible Medical Insurance with $0 copay and An All Encompassing Prescription Coverage Plan. Additionally, We Offer a Robust Dental and Vision Coverage Plan! Medical, Dental, Vision and FSA Coverage 401k with Agency Matching Tuition Reimbursement, Career Advancement Opportunities, Referral Bonus Program Paid Time Off, Holiday Pay, Paid on the Job Training Various Other Supplemental Benefits The Arc of Ocean County is looking for an Assistant Transition Coordinator to provide safe, engaging, and meaningful opportunities for Individuals with disabilities in Ocean County. The Assistant Transition Coordinator assists the Transition Coordinator in the development, implementation, and maintenance of a curriculum designed to enhance the skills necessary for program participants to transition to the next phase of employment-based supports. Schedule: 8am-4pm Monday-Friday Pay: $23.83 per hour, Bi-Weekly Pay Schedule Duties include but are not limited to; Provides training, supervision and support to Transition Specialists. Ensures quality vocational opportunities for participants to develop, enhance and achieve their employment skills, improve life skills, develop behavior management techniques, integrate into the community and participate in recreation activities on site and in the local community. Must network and communicate effectively with funding and accreditation sources, supervisors, co-workers, participants, home representatives and community partners. Requirements At least two years of experience working with adults with developmental disabilities Ability to supervise, manage, and direct program Must be 18 years of age or older Must have a Valid NJ Driver's License with no more than five points At least one year of longevity with a previous employer Education: Bachelors Degree in Human Services, Special Education or related area

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday-Thursday 7:45-3pm 30 minute break each day Responsibilities * Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome * Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism * Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications * At least one year related experience * Knowledge of dental terminology * Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications * Previous experience in a dental or medical office setting Compensation $19-$22/hour About Us Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************

Our practice, Oral Surgery Group is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care. What You'll Do: The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients. The successful candidate will be able to: -Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately-Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families-Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual-Post all self-pay charges, collect payments, and provide patients with receipts-Reconcile billing slips to daily schedule-Update patient information, including demographics, insurance, HIPAA forms, and financial waivers-Schedule appointments accurately according to department guidelines, using a waitlist when applicable-Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly-Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings-Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations-Demonstrate the ability to follow downtime procedures adequately-Perform any and all other duties as assigned What You'll Bring: -High School Diploma required, A.S. Degree in healthcare/related field preferred-1+ year of dental administration experience highly preferred-Comprehensive knowledge of electronic medical systems-Adeptness in the healthcare industry-Excellent phone etiquette and ability to establish rapport with diverse clientele -Able to prioritize workload and perform in a fast-paced and challenging environment Perks of the Job: -Highly competitive salaries & annual performance and compensation reviews-Competitive health insurance and benefits, including medical, dental, vision, disability, and more-401k retirement savings plan that includes employer match-Generous Paid Time Off, sick leave, and paid holidays-Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast About MAX Surgical Specialty Management: Established in September 2022 as the Northeast region's first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons' independence while offering robust support systems, access to advanced technology and opportunities for financial growth. Integrity-driven. Patient-focused. Experience the difference at**************** MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development We are looking for a friendly, personable, and enthusiastic FRONT Dental OFFICE member to add to our stellar team! We have a beautiful and modern Dental office. We love our patients and we want someone that will be AWESOME on the phone and provide the BEST customer care to each and every one of them. We want that "right person" to grow with our team, enjoy their time at work, be challenged with what they do, and make a difference in the lives of our patients. We are looking for candidates who think long term and are COMMITTED , responsible, organized, and punctual with the daily tasks. If you are looking for a place to grow, a family friendly environment, to work with-- then send us your resume and contact information after answering Preferred Qualifications: At least 1-2 years of experience in a dental office Familiar with Open Dental Full-time Computer Skills Team Player!! We are looking to fill this position ASAP so if this person is YOU then apply immediately!!! We look forward to talking to you and meeting you soon!! ~ Bring the Joy! Job Type: Full-time Benefits: Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Uniform allowance Ability to commute/relocate: Colts Neck, NJ 07722: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred) Dental Office: 1 year (Required) Work Location: In person

JOB RESPONSIBILITIES Meet individually with MAT clients when needed and document interactions Liaison with medical staff Work closely with staff regarding their MAT patients Implement discharge plans as formulated by the treatment team, for example, arranges for appointments with outpatient MAT providers Creates and maintains database of information regarding discharge dates, appointment times/dates/locations Communicates with the treatment team regarding all relevant discharge information to provide continuity of care Communicates all needed information to aftercare referral sites in a complete and timely manner. Records all patients follow up within 7 days of discharges Reports all incidents of suspected abuse using prescribed forms and protocols from the relevant community/state agency Conduct follow-up calls with Protective Agencies; assists agency in obtaining necessary information Delivers education on relevant topics (MMT, MAT, Suboxone, Vivitrol, etc.) to current and potential clients and/or referral sources Charts are completed and monitored through supervision Contact appropriate individuals at admission and discharge to exchange pertinent information Conduct psychosocial assessments to document history and identify preliminary issues for treatment focus through interview process Provides group and family process-oriented therapies using various professional treatment modalities Develop/Coordinate Individualized Discharge Plan Update resident charts describing therapy performed, progress in discharge planning process or other interventions Schedules, attends and documents court hearings Responds to psychiatric emergency codes utilizing training in management of aggressive behavior Attends regular treatment team meetings to provide social work perspective to total case management of the resident and state or local agency legal requirements Provide backup services for incoming assessment and referral calls Meets on a regular basis with supervisor Participates in training and development for purpose of professional growth and skill enhancement Center of Excellence (COE) Provide consistent, evidence-based care to individuals seeking treatment for opioid use disorder by following established guidelines to ensure that individuals receive the most effective and up-to-date treatments, increasing the likelihood of successful recovery. Facilitate better coordination among staff to ensure that individuals receive comprehensive and integrated care, addressing both their medical and psychosocial needs. Encourage patients to maintain relapse prevention skills by maintaining engagement post discharge with their COE representative. Engage individuals with a history of emergency department (ED) treatment episodes for opioid use; individuals with a history of inpatient or residential substance use treatment; individuals with a high risk for overdose; individuals with opioid use in addition to polysubstance use; and individuals with current intravenous drug use. Focus on high-risk priority populations such as pregnant women, individuals recently released from incarceration, individuals with intravenous substance use, individuals with acute or chronic homelessness or housing instability, individuals with a history of opioid overdose, and Veterans. Integrate interventions for mental health and substance use, and behavioral and physical health. QUALIFICATIONS Bachelor's degree in human services or sociology, political science, criminal justice, pastoral counseling, education or related field A minimum of 1-year direct care experience. Experience in an in-resident setting preferred Written and oral communication skills Skills in case management, time management, and crisis intervention Experience in provision of group and individual psychotherapy Ability to maintain information confidentially PHYSICAL AND MENTAL JOB REQUIREMENTS Ability to stoop, kneel, crouch, reach, walk, push, pull, lift, moving about in work area and throughout residential to accomplish tasks, finger (i.e., pick or type) and grasp. Ability to express and exchange ideas via spoken word, conveying information to others in an audible, accurate and, on occasion, quick manner. Able to perceive the nature of sounds within less than 40db, loss at Hz, 1000 Hz and 2000 Hz with or without correction; perceive detailed information through oral communication and to make fine discriminations in sound. Perform repetitive motions with wrists, hands and fingers. Work is primarily sedentary in nature, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull or otherwise move objects. Work requires visual acuity to read, prepare, and analyze data, transcriptions, and characters on computer terminals, visual inspection of documents, and similar objects or items at distances generally close to the eyes. Worker is not substantially exposed to adverse environmental conditions; conditions are typical of office settings and administrative work. Must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic; must be able to consistently meet deadlines regardless of case load; must be flexible in work hours in order to meet resident and residential operating needs. Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted. Must be able to set therapeutic limits and maintain therapeutic distance with clients. Must be able to address and prioritize multiple tasks demands within established time frames

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor". Job Description: Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of. Key Responsibilities: Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes Document all client communications (verbal or written) accurately Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities Become skilled at using technology including secure email, telephone system, electronic medical records, etc. Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications Excellent customer service skills demonstrated by positive feedback from customers and patients Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner Qualifications: Must be comfortable with speaking on the phone for large amounts of the day Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service Ability to take accurate notes to document each task in a timely manner Ability to multitask between different patients and workstreams while remaining organized and efficient with time Ability to thrive in a fast-paced environment Must be proficient in using a computer, including Outlook and other Microsoft Office programs Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis. Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION. Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

The Home Infusion Patient Care Coordinator is responsible for scheduling clinical staff to visit patients. This may include Community Home Infusion Nursing, Adapthealth and/or Subcontracted Nursing. The Patient Care Coordinator is responsible for handling everyday administrative tasks required to ensure smooth operation and assisting the nursing department with patient scheduling, obtaining clinical notes, laboratory results and physician documents. Works closely with the pharmacy, nursing, transportation, sales, intake teams to determine schedule needs and availability to ensure appropriate prescriptions are being delivered and scheduled at the correct times and administered accurately. Essential Functions and Job Responsibilities: * Supports organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationships with co-workers * Schedules new cases by scheduling nurses to meet patient infusion schedule needs. * Schedules and reschedules all visits based on patients' needs and authorizations. * Runs reports including productivity, case count and missed visits * Ensures electronic verification visit are processed and sent timely. * Works closely with Reimbursement to review list from private pay/managed care * Adheres to the organization's policy regarding absenteeism and appearance * Ensures appropriate staffing is arranged for all patient care * Coordinates, monitors, and schedules patient care across all clinical areas * Coordinate scheduling needs with staffing availability to assigned team * Ensures Nurse/ nurse supervisor is aware of staffing needs and requirements * Communicates with patients, to schedule infusion based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including but not limited to nurses, pharmacists, or supervised pharmacy interns. * Responsible for interpreting physician's orders and scheduling according to orders * Provide accurate patient scheduling inconsideration of numerous factors including knowledge of time needed for drug regimens * Transfers referral data to selected Nurse or subcontractor. * Enters all scheduling data into the computer system in a timely manner and ensures that data is accurate and complete. * Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Community Home Infusion/Adapt Health information * Maintains documentation of calls to and from patients * Accurately enters information into electronic health records (EHR); electronically records data for collection, storage, analysis, retrieval, and reporting. * Identifies any missing documentation in the medical record to supervisor. * Confirms nursing notes in EHR system. * Obtains incoming outsourced agency nursing notes and invoices to match up dates and times, enters Patient Care Management System and forwards to QA Nurse for review. * Assists with sending out physician plan of treatment and free form orders for signature and tracks for return, works with sales representatives to obtain timely signature as needed. * Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position * Assure 24 hour/day, seven days/week administrative on-call coverage for the branch. * Ensures compliance with federal, state, and local rules and regulations, and company policies in all patient care aspects. * Maintain patient confidentiality and function within the guidelines of HIPAA. * Complete assigned compliance training and other educational programs as required. * Maintain compliant with AdaptHealth's Compliance Program. * Perform other related duties as assigned. Competency, Skills and Abilities: * Knowledge and ability and the necessary skill and judgement to perform all procedures as outlined * Excellent written and verbal communication skills * Detail oriented with ability to work in an organized and methodical manner. * Ability to work in a fast-paced team environment. * Excellent analytical skills, ability to proactively manage multiple priorities. * Must possess a strong sense of urgency and attention to detail * Excellent communication skills both written and verbal required along with interpersonal skills * Demonstrated ability to prioritize multiple tasks to meet deadline * Demonstrated ability to interact in a collaborative manner with other departments and teams * Strong critical thinking and problem-solving skills required * Capacity to work with limited supervision and support, in a rapidly changing and fast paced environment * Basic level skill in Microsoft Products to write routine reports, create documents, enter and formatting text, and accurately update all patient information. Requirements Education and Experience Requirements: * High School Diploma/GED required, Associate or bachelor's degree a plus * Two (2) years' experience in scheduler/coordinator position with a home health agency or infusion pharmacy or medical background preferred Physical Demands and Work Environment: * Must be able to bend, stoop, stretch, stand, and sit for extended periods. * Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use. * Work environment may be stressful at times, as overall office activities and work levels fluctuate. * Subject to long periods of sitting and exposure to computer screen. * May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen * May be exposed to angry or irate customers, patients, or referral sources. * Ability to utilize a personal computer and other office equipment. * Must be able to lift 5 to 15 pounds as needed. * Metal ability to work with limited supervision and support, in a rapidly changing and fast paced environment * Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

Preferred qualifications include the ability to communicate effectively in Spanish. Under the supervision of the Administrative Director and Clinical Director, the Care Coordinator is responsible for providing supports to families as an adjunct to the clinical treatment. Care Coordination includes assessing children's overall wellbeing & providing supports to children & families to address identified physical and behavioral health needs. The Care Coordinator is primarily responsible for engaging children, their families, & other significant persons in a collaborative relationship to promote positive outcomes. The Care Coordinator assures that the consumers receive services identified on the psychiatric and psychological evaluation throughout the duration of treatment. The Care Coordinator is expected to work closely with other disciplines to create the best treatment program for the designated cases and must customize service to meet the needs of the individual consumer. Additionally the Care Coordinator assures that the consumer's needs are coordinated, among other programs, agency departments, outside agencies and funding source. Communication Provide supports to families as an adjunct to the clinical treatment. Spend a considerable amount of time assessing & evaluating the Social Determinants of Health (SDOH) related to each family. The Social Determinant of Health scale which we prefer to be utilized to add additional quantitative data is: OneCare Vermont: Self-Sufficiency Outcomes Matrix Be well-versed not only in supports and resources available throughout Philadelphia but also within the local community surrounding the child's school and home. They should identify individual family needs and interface with other relevant systems (i.e. Juvenile Justice, DHS) to connect families to resources in the community when appropriate Maintain contact with treatment team members (IBHS team members, schools, families, and other relevant parties). If a child receives services from other providers, coordinate with other providers involved. Clearly and effectively communicate pertinent information to responsible parties, including IBHS team, as well as Clinical Director and Administrative Director. Collaborates with other programs and departments to assure continuity of service for designated consumers. Documentation Complete the OneCare Vermont: Self-Sufficiency Outcomes Matrix with families and upload the information. Complete case management services documentation weekly. Accurately complete documents to ensure continuity of service. Compile all pertinent information (i.e. Written Order, psychological/psychiatric evaluation, Treatment Plans, ITM summary, Service Coordination Plans) and send to CBH to authorize and re-authorize services, within established guidelines. Planning Identify, link, coordinate and track services for designated consumers. Develop a family plan for each family, based on the findings from the SDOH scoring. Schedule interagency and aftercare planning meetings in a timely fashion to ensure continuity of service, if assistance is requested by assigned Clinician. Arrange and offer transportation (when needed) for families to appointments and meetings. Attend mandatory in-service trainings. Make sure pended packets are completed within 15 days of receipt from CBH. Send packets to CBH within 30 days of service end date. Participate in Performance Improvement Activities. Schedule and attend psychological, psychiatric and medication evaluations. Develop and implement service coordination plan in conjunction with the treatment team. Monitoring Monitor authorizations for consumers, insuring that authorizations are maintained without lapses. Maintain coordination through interagency meetings conducted as required by funding source. Assess and reassess the service needs of the designated consumers. Visit summer camps, schools and homes to monitor provision of treatment. Networking Identify, visit and develop relationships with community resources (e.g. after school programs, summer camps, mentoring programs, etc). Work in community to obtain necessary documents, signatures, deliver packets, attend inter-agency team meetings, IEP meetings, etc. Represent agency at conferences, training and interagency meetings. Assure that the consumer keeps all appointments (parents, teachers, medical, school, etc.) by coordinating with appropriate personnel, offering transportation when needed. BASIC SKILL SETS Ability to communicate and interact with all staff. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to effectively present information and respond to questions from varied groups, including the media. Ability to accurately calculate numbers such as in addition, subtraction and percentages. Ability to give clear and concise oral and written instructions. Excellent working knowledge of the Behavioral Health system. Knowledge of and ability to navigate other systems. Ability to read and understand complex instructions such as regulatory policies. Excellent working knowledge of the use of computers and pertinent software programs. Ability to track data and produce reporting for each family Ability to administer QUALIFICATIONS Education Bachelor's degree from an accredited university required. Degree in a human services field is preferred Experience: three years care coordination, case management or counseling experience with children and families. Special Skills: Familiar with multiple child-serving systems (e.g. education, juvenile justice, child welfare, mental health, drug and alcohol, health care, and vocational rehabilitation). PHYSICAL CAPABILITIES AND WORK ENVIRONMENT Ability to walk up and down steps. Ability to lift 20 lbs. Ability to operate a calculator or computer. Current valid driver's license. This position requires travel throughout the City of Philadelphia. Requires flexible work schedule, some evening and weekend hours. Trauma-Informed Principles Northern Children's Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff. A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person's behavior, emotions, and interactions. Therefore, we strive to: Use emotional intelligence: Respond with empathy and awareness, even in difficult situations. Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language. Understand trauma's impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment. Apply person-first, strengths-based language: Focus on people's strengths and abilities rather than defining them by their challenges (e.g., saying "a person experiencing homelessness" instead of "a homeless person"). By adhering to these principles, we ensure that our workplace is not only effective but also compassionate and inclusive for everyone. Americans with Disabilities: As with all positions at Northern Children's Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions. DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.

Care Coordinator - Familiar Roads Home Healthcare Agency Pay Rate: $17.00-$19.00/hour (Bi-weekly pay) Employment Type: Full-time About Us Familiar Roads Home Healthcare is a trusted provider of home-based support services across Bucks County and surrounding regions. We specialize in helping seniors and individuals with disabilities remain safe, independent, and cared for in the comfort of their own homes. Position Summary We are seeking a dependable, compassionate, and detail-oriented Care Coordinator to join our administrative team. In this role, you will support day-to-day operations by managing client care plans, coordinating caregivers, and ensuring timely service delivery in compliance with state regulations. Key Responsibilities Perform intake assessments and develop customized home care plans Coordinate caregiver schedules and ensure adequate coverage Act as the primary liaison between clients, families, caregivers, and agency leadership Monitor client satisfaction, service quality, and compliance with EVV and documentation protocols Handle client and caregiver concerns professionally and efficiently Maintain accurate and timely records in agency software systems Qualifications High school diploma or equivalent (Associate's degree or higher preferred) 1-3 years of experience in care coordination, scheduling, case management, or home care administration Proficiency with home care software (EVV, CareTime, or similar platforms preferred) Strong communication, organization, and problem-solving skills Valid driver's license and reliable transportation (for occasional in-person visits if needed) CPR certification and TB test clearance (or willingness to obtain upon hire) What We Offer Hourly rate: $17-$19/hour, based on experience Pay frequency: Bi-weekly Supportive team culture with opportunities for professional development Flexible office hours (may include limited remote work after training) Paid training and potential eligibility for PTO and healthcare benefits EEO Statement Familiar Roads Home Healthcare Agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.

Job DescriptionSalary: $20 Caregiver Scheduler Fellowship Home Care Are you organized, detail-oriented, and passionate about contributing to a growing program? Fellowship Home Care is your next career move! In this role, youll play a vital part in coordinating caregiver schedules, managing client intakes, and ensuring seamless communication between clients and our care team. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you! Candidates must have Scheduler experience. Responsibilities: Manage incoming phone calls and emails Maintain all Caregiver schedules Conduct comprehensive client intakes Ensure timely and accurate data entry of client information Schedule Caregiver team members for both on and off campus clients Requirements & Skills: Minimum of two (2) years of related experience in a healthcare setting, preferably home care, long-term care, or hospital Proficiency in scheduling software Highly organized and able to multi-task in a fast-paced atmosphere Strong communication and relationship-building skills Availability for evening and weekend on-call hours to handle emergencies is essential Why Join Us: Impactful Work:Play a key role in ensuring clients receive the care they need by coordinating schedules and managing caregiver assignments. Supportive Team:Work in a collaborative environment where your contributions are valued, and teamwork drives success. EOE - FellowshipLIFE is an equal opportunity employer. We support a work environment where diversity, integrity, and excellence are embraced, family is valued, and the Fellowship Spirit is strengthened.

←Back to all jobs at New Century Home Care LLC Home Care Case Coordinator (BILINGUAL) (SPANISH) JOIN OUR TEAM AT NEW CENTURY HOME CARE ! New Century Home Care offers an excellent benefit package that includes Generous Paid Time Off, Paid Holidays, Health Insurance, Life insurance, and 401K. JOB SUMMARY: Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. Ensure a high level of care for the patient is given by the home health aides. Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift. Managing last minute calls outs, and finding appropriate coverage. Developing an on-call pool of agency aides with various shifts in coordination with Human Resources Communicate with referral sources and Case Managers to provide an excellent customer service experience Listening to needs of clients and matching them to the appropriate caregiver(s) Manage Caseload of up to 100 patients Review the care plan with patients and caregiver Resolve caregiver and client grievances and complaints Address over utilization of hours Reporting personnel performance issues Ensure caseload retention Contribute to team efforts by accomplishing related results as needed Minimum Qualifications: High school graduate 2+ Years experience in a Home Care or Service Coordination role. Demonstrated capability maintaining strict confidentiality Proven ability to generate leads and monitor referrals Strong typing and computer skills Comfortable with closing/asking for business Well organized, accurate, and attentive to detail Excellent communication, public relations and follow up skills Experience with HHA Exchange and EVV Bilingual English/Spanish preferred. Our mission at New Century Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the fastest growing New Century Home Care family. Job Type: Full-time Benefits: Health insurance Paid sick time Paid time off Paid training Professional development assistance Referral program Please visit our careers page to see more job opportunities. Please visit our careers page to see more job opportunities.

Job Description Care Coordinator Full Time; 35 Hours/Weekly Benefits Eligible: Yes Department: Adult Clinical Services Salary: $38,000 - $42,000 Responsibilities: Manage a caseload of clients with diverse needs to ensure coordinated delivery of services. Provide input and create integrated care plans for all consumers on caseload. Facilitate connections to community resources and support services. Monitor client progress and make adjustments to treatment plans as necessary. Collaborate with multidisciplinary teams including health providers, social workers, and other community agencies. Maintain accurate documentation and records in compliance with agency policies and regulatory requirements. Advocate for clients to ensure they receive necessary services and support. Crosstrain with Access Center to assist in appropriate linkage to programming at intake. Requirements Bachelor's Degree in a human services field (Social Work, Psychology, Rehabilitation Counseling, Criminal Justice, Counseling) Master's Degree preferred One year of experience working in the Psychiatric or Mental Health services field. Previous experience in care coordination or case management preferred. Strong knowledge of community health resources and services. Ability to work independently and as part of a team. Valid NJ Driver's License with less than 6 points. Benefits Benefits: 12 Paid Holidays Sick Days Personal Days Accrued Vacation Medical/Dental/Vision Company paid Life Insurance and Long-Term Disability 403B Plan with Company Match Opportunities for training/education/Continuing Education Credits Opportunities for Public Loan Forgiveness Opportunities for discounted tuition at participating educational institutions Employee discounts through LifeMart and Tickets At Work

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff. **Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.** **Essential Functions** + Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information + Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system + Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system. + Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes + Supports Providers and Care Managers in working at the top of their license. + Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams + Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers. + Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned. + Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers. + Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices **Skills** + Patient Care Coordination + Patient Information + Patient Support + Patient Advocacy + Patient Care Documentation + Computer Literacy + Referral Coordination + Healthcare Industry + Patient Care + Referrals **Qualifications** Minimum Qualifications + Experience in a customer service role requiring use of enterprise software systems. + Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring. + Demonstrated customer service and problem-solving skills. + Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills. + Demonstrated skills in diplomacy and discretion with excellent customer relations skills. Preferred Qualifications + One year of health care or customer service work experience. + A working knowledge of the healthcare industry, roles, and terminology. + Experience in a role that includes coaching and training others to use enterprise software or case management systems. **Physical Requirements:** **Physical Requirements** + Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. + Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. + See and read computer monitors and documents. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.54 - $28.24 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.