Ambulatory care coordinator jobs in Levittown, NY - 391 jobs

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami, and Los Angles with additional locations in the works as well. Description We are looking for an Aesthetic Patient Care Coordinator to be responsible for the management of the patient pipeline, as well as optimization of sales and patient care opportunities, through the delivery of service excellence and a consultative approach. This position sits at our Upper Eastside location. JECT's Core Values Specialized: JECT sets the industry standard for medical aesthetics. Our providers are all board-certified medical professionals that specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative and rigorous aesthetics training program that encompasses all relevant aspects of the field. Personalized: JECT consistently goes above and beyond to provide our patients with a personalized experience and unparalleled results. We specialize in full face consultations that consider a holistic and multifaceted treatment approach. Our priority is development of individualized treatment plans reflective of our expertise and our client's aesthetic goals. Welcoming: At JECT, we pride ourselves on approachability and providing our patients comfort and ease throughout the entirety of their experience. We get to know our clients on a personal level and take the time to discuss their goals, questions, and concerns. The JECT environment feels warm and inviting, while also conveying to the client that they're in the best of hands. Collaborative: As one of the fastest-growing aesthetics businesses in the industry, our team is made up of the best and the brightest. We build upon our collective knowledge to ensure patient safety and the best results for our clients. We uplift one another and cultivate a supportive environment that encourages growth on both the individual and company level. Key Responsibilities Manage and respond to incoming client communications via phone, text message, and email Provide clients with an educational and value-enriched consultative approach, to initiate, expand, and close sales opportunities Answer all questions regarding costs and services (deferring to a provider if necessary) Schedule clients for initial and future appointments and enter all relevant client demographics into practice management system as directed Resolve client questions and issues with the utmost care and attention to detail Share customer feedback and information with other team members and managers to continuously evolve the client experience Maintenance of client profiles across all systems: completing profiles for new clients, updating contact details when required, recording notes after all interactions with client, whether the interaction was via phone, text, email, or in-person Nurture relationships and facilitate client reach outs proactively and on a regular basis Deliver personalized service while meeting quality and productivity standards Ensure confidentiality of sensitive information, HIPAA Radiate the JECT mission and team goals, including KPIs and OKR Expectations Ability to multi-task in a fast-paced environment, whilst still being attentive to clients Ability to take the lead on a conversation and initiate a consultative approach Strong interpersonal and communication skills, with the ability to listen and adjust one's tone and cadence to mirror that of the client Existing knowledge of medical aesthetic services highly advantageous Must be willing to work a flexible schedule including some evenings and weekends Qualifications Associates degree preferred 1-2 years of sales experience Experience in medical aesthetics or similar industry highly advantageous Compensation & Benefits Competitive compensation Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Paid Time Off (Vacation & Sick) Training & Development Generous employee discounts on JECT services and products

Job Title: Lead Office Services Associate/ Intake Coordinator Job Type: Full-Time Pay Rate: $26.00 per hour Work Schedule: 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM (preferred) Forrest Solutions provides onsite, outsourced workplace solutions built on proven best practices for managing non-core business functions. The Lead Office Services Associate plays a key role within a financial services environment by serving as the first point of contact for client requests, visitors, and internal stakeholders. This role is responsible for managing a high-volume email inbox and request queue, scheduling meetings, conducting initial client interactions, and providing front-desk reception services. The Intake Coordinator also supports cross-functional hospitality operations, including conference room setup and breakdown, and collaborates closely with internal teams to ensure seamless service delivery. Exceptional customer service, attention to detail, and adaptability are critical to success in this role. Essential Job Functions Client Intake, Scheduling & Request Management Manage and monitor a high-volume email inbox and request queue Triage, document, and route incoming requests accurately and efficiently Conduct initial client interactions or meetings to assess needs and expectations Schedule meetings and coordinate logistics using internal scheduling systems Track request status and ensure timely follow-up and resolution Reception & Front Desk Operations Provide professional and welcoming reception services for clients and visitors Process visitor badges and manage check-in procedures in accordance with security protocols Answer and manage incoming phone lines, directing calls appropriately Maintain a polished, client-ready front desk environment at all times Hospitality & Conference Support (Cross-Functional) Support hospitality operations across the workplace as needed Assist with conference room setup and breakdown, including furniture arrangement and basic logistics Coordinate meeting room readiness to ensure spaces are prepared before and after scheduled meetings Partner with workplace experience, facilities, and administrative teams to support daily operations Communication & Coordination Serve as a liaison between clients and internal service teams Communicate clearly and professionally regarding request status, meeting details, and next steps Maintain accurate documentation related to client interactions, schedules, and requests Required Qualifications Education & Experience High school diploma or equivalent required; college coursework or degree preferred Minimum of 1-2 years of experience in intake coordination, customer service, reception, hospitality, or administrative support Experience working in a corporate or financial services environment preferred Skills & Competencies Strong written and verbal communication skills Exceptional customer service with a client-first mindset Ability to manage high-volume workloads with accuracy and attention to detail Strong organizational and scheduling skills Proficiency in Microsoft Office and comfort using email, scheduling, and queue-based systems Ability to multitask, prioritize, and adapt in a fast-paced environment Core Competencies Professional, courteous, and hospitality-driven demeanor Strong follow-through and accountability Adaptability and problem-solving skills Ability to work cross-functionally with multiple teams Discretion and ability to maintain confidentiality Physical Requirements Ability to sit or stand for extended periods Frequent use of computers, phones, and office equipment Ability to lift light items related to conference room setup as needed Clear verbal communication in person and over the phone Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may evolve based on business needs and organizational requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

The Relationship Management Coordinator assists in providing quotes, compliance training, communicating information regarding company policies, Medicare and Medicaid procedures, and training specific to required forms as well as performing the Call Taking function in Logis. Individuals in this classification have frequent contact with the public by phone, e-mail, written correspondence, and potentially through face-to-face contacts duties. Expectations, Duties and Responsibilities Explains information to our callers and requestors, on the phone and in person including requirements of Medicare and Medicaid policies. Creates and updates patient records and necessary work areas such as Logis and RoundTrip to ensure that information is correct. Enters client appointments utilizing Logis. Files and retrieves information via hardcopy and/or electronically. Returns and accepts forms such as Physician Certification Statements, Face Sheets, Advanced Beneficiary Notices, Transport Request forms, etc. Responds to questions regarding billing rates, procedures and policies. Assists in the training of the collection of fees for Date of Service requests. Schedules additional training and appointments utilizing an electronic calendaring system. Performs research or investigation to determine or verify information or follow up on any facility issues. Aware of all facility rates to manually calculate charges, such as parking, tolls, and additional fees. Receives complaints concerning billing or services rendered, referring complaints of service failures to the Customer Service Manager. Confirm all authorizations. Make calls to confirm appointments, times, addresses and any specific demographic data. Notify facilities/clients when there are driver issues, service recovery. Maintain effective communication with Communications and Logistics to ensure all trips can be completed efficiently. Operates office equipment including copy machine, calculator, computer, telephone, facsimile machine, credit card terminal, and scanner. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Requirements Required Education and Experience High school diploma. One year of administrative experience. Preferred Education and Experience Associate degree or two-year related experience Knowledge, Skills, and Qualifications Competencies Technical Capacity. Personal Effectiveness/Credibility. Thoroughness. Collaboration Skills. Communication Proficiency. Flexibility. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a mobile role; sometimes at a desk and other times, walking the halls of the hospitals. This would require the ability to drive, get around the facilities independently, sit, stand or walk as necessary. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 12:00 p.m. to 8:00 p.m. Travel Travel to several hospital locations in NJ is expected for this position. Additional Eligibility Qualifications None required for this position. Other Duties as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Transparency: The above reflects the anticipated base salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills, and professional experience. In addition to base salary, this position may be eligible for clinical certification pay and/or shift differentials. An AAEO Employer

About PKF O'Connor Davies PKF O'Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients. Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence. At PKF O'Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work-life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives. If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O'Connor Davies is the place for you! Office Location: New York City or Woodcliff Lake, NJ The Resource Management Coordinator supports the Advisory practice by ensuring optimal allocation of team member to client engagements. This role balances business needs with team member development goals, helping the firm meet utilization targets and deliver high-quality service. The ideal candidate is organized, responsive, and highly collaborative, with strong attention to detail and an understanding of professional services environments. Essential Duties: Coordinate team member assignments for client engagements, balancing business needs, team member availability, skill sets, and development goals. Maintain and update scheduling tools and systems with accurate project and resource information. Collaborate with partners, engagement managers, and resource management team to anticipate and resolve scheduling conflicts or capacity constraints. Monitor and track utilization, chargeability, and availability across the Advisory practice. Assist in preparing reports related to staffing, utilization, and other resource metrics. Support onboarding of new hires by assigning initial projects and integrating them into the staffing system. Partner with HR to align staffing with training, mentorship, and performance management. Communicate regularly with advisory team members regarding assignments, scheduling updates, and engagement expectations. Contribute to process improvement initiatives related to resource management and operations efficiency. Qualifications: Bachelor's degree in Business Administration, Human Resources, or related field. 1+ years in resource management or staffing in a CPA or professional services firm preferred. Must be able to work in-office a minimum of 2-3 days per week. Experience with ProStaff scheduling software preferred. Ability to coordinate and follow up on multiple tasks in a timely and efficient manner. Strong interpersonal, written and verbal communication skills. Proficient in Microsoft Office applications, particularly Word and Excel. Adept at navigating and adapting to different interpersonal dynamics. Ability to work effectively both independently and as part of a team across all levels of the Firm. Able to work efficiently in a fast-paced environment while maintaining a strong sense of urgency. Excellent organizational skills and strong attention to detail. Ability to think creatively and propose effective alternative solutions. Capable of exercising discretion when handling confidential information. Exhibits a professional attitude and exercises sound judgment when handling confidential matters. Preferred Skills: Experience working in a public accounting or professional services firm. Understanding of Advisory service lines (e.g., Risk, Transactions, Forensics, Valuation). Familiarity with professional services KPIs such as utilization, realization, and leverage. Compensation & Benefits: The compensation for this position ranges from $55,000 - $65,000. Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications. At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and Vision plans Basic Life, AD&D, and Voluntary Life Insurance 401(k) plan and Profit-Sharing program Flexible Spending & Health Saving accounts Employee Assistance, Wellness, and Work-life programs Commuter & Parking benefits programs Inclusive Parental Leave Benefits Generous Paid Time Off (PTO) Paid Firm Holidays Community & Volunteering programs Recognition & Rewards programs Training & Certification programs Discretionary Performance Bonus *Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship now or in the future. PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law. To all staffing agencies: PKF O'Connor Davies Advisory, LLC (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD. #LI-KE1 #LI-Hybrid

JOB TITLE FLSA STATUS SALARY PROGRAM MANAGER Coordinator of Intensive Case Management Non-Exempt $70,000-$72,900 Drop-In Center Assistant Director of Mental Health Services WORKDAYS [ X ] Monday [ X ] Tuesday [X ] Wednesday [ X] Thursday [X ] Friday [X ] Saturday [ X] Sunday 35 hours/week to include 4 weekdays and 1 weekend day, with one of these days being remote FUNCTION The Coordinator of Intensive Case Management is responsible for supervising the team of Intensive Case Managers, a subsection of the Mental Health Program. The ICM team provides substance use screenings and assessments, mental health referrals, housing referrals, treatment planning, advocacy, escorts, and coordination of services for homeless clients who are living with significant mental health diagnoses. The Coordinator will also provide site supervision at the Ali's Place (our Drop-In Center) and will provide clinical trainings to agency staff, and assist the Mental Health team as needed. TOP RESPONSIBILITIES Supervise a team of Intensive Case Managers under the SAMHSA contract and ensure program deliverables. Provide site supervision and mental health support at drop-in center such as crisis de-escalation, suicide assessments, trainings, and other relevant needs. Maintain a caseload to provide ongoing intensive case management services (crisis counseling, treatment planning, housing referrals, advocacy, escorts, and discharge planning) to. Coordinating with housing leadership and case managers to manage bed placements into AFC housing programs. Assist the Mental Health team as needed (Crisis debriefing, clinical coordination, trainings). Participate in weekly treatment planning meetings and provide clinical knowledge and expertise about mental health concerns to direct care staff. Attend weekly staff meetings, care coordination meetings, provide individual weekly supervision to team members, supervise interns when applicable. EDUCATION REQUIREMENTS [ ] High School [ ] Vocational Training [ ] Undergraduate Degree [ X] Masters Degree MSW degree from a CSWE accredited school of social work required; LMSW/LCSW preferred. SIFI preferred. SKILL REQUIREMENTS TGNCNB Competency Proficient communication and writing skills. Knowledge of psychosocial needs of LGBTQ/homeless population. Basic assessment and/or interviewing. Computer and technology, data entry and documentation. Familiarity with trauma informed care and harm reduction. PREFERRED QUALITIES Must be knowledgeable in the skills of therapeutic engagement, substance use and abuse, as well as mental illness. Supervisory experience is preferred. Transgender & gender non-conforming people are encouraged to apply. Bilingual (Spanish/French and/or Russian) speakers encouraged to apply. Qualifications Must have LMSW. LCSW preferred.

Job Description The Home Care Coordinator is responsible for maintaining ongoing communication with the clinical team, caregivers, patients, and family members. Include communication with referral and intake sources for all patients. The Home Coordinator shall plan for home healthcare service coverage. The Home care Coordinator/scheduler is responsible for the management of the current schedule for caregivers while striving to ensure that patient families are satisfied and receive excellent customer service. Coordination of all cases includes the following: · Attendance · Prebilling · Entering timesheets and requesting initial while doing attendance. · Informing the clinical department of all complaints and incidents, documenting in the HHAexchange system as necessary · Receptionist duties Distributing supplies to aides and nurses and recording in the HHAE system Schedules/Assigns caregivers to patient cases Interact with families, clients, and caregivers regarding services. Maintaining ongoing communication with referral and intake sources for all patients. Follow-up with clients and caregivers regarding coverage, and cancellation of staff. Answering phone calls to the office and communicating messages to other staff Maintain open and current communication with the management team regarding changes in the status of clients and caregivers. Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements/needs. Maintain confidentiality regarding all aspects of job responsibility es and compliance with HIPAA Privacy and Security Rules Documents of all notes and updates for patients and caregivers into the HHAexchange Participates in agency on-call when scheduled Ensures supervision and direction to HHA/PCA personnel Report all incidents to the immediate supervisor. Ensure services are provided as prescribed by the client's Plan of care. Prebilling and working on the Call Dashboard daily. Performs other duties as needed.

Title: Health Home Plus Client Care Coordinator

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary The HARP Care Coordination Supervisor will be responsible for the supervision of Care Coordinator operations within the Health Home Division. The HARP Supervisor monitors the departmental phone queue to ensure quality of calls between the care manager, members and providers. The HARP Care Coordination supervisor conducts new hire training and continued training for all clinical staff. The HARP Care Coordination Supervisor participates and interacts with all staff in a supportive role as it relates to care management and coordination daily operations. The HARP Care Coordination will enhance communication and processes within the clinical and non-clinical areas within and between other internal operating departments, to ensure that all member and employee needs are met. Responsibilities Provides guidance within the HARP Department, particularly as it pertains to new processes and workflows which support program operations Promotes and facilitates a multidisciplinary approach, supporting HARP coordinated care operations amongst disciplines. Oversee clinical program training/retraining and creation and updating of departmental training tools/workflows and resources Adhere to clinical standards of care through collaboration with providers in order to ensure appropriate outcomes Practice and adhere to departmental and state guidelines in order to protect self, members, and organization Provide crisis intervention when necessary Maintains a tracking tool which logs unacceptable inconsistencies and errors observed during quality reviews of recorded calls via the queue and care management documentation, care planning, follow up and interventions Performs quarterly audits of Staff's chart documentation Works collaboratively with HARP management team to ensure program goals, projects and initiatives are implemented and meet departmental workflows and policy standards Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives Follows best practice and clinical standards, and adheres to departmental and State guidelines. Performs all other duties or actions as required Qualifications MSW/MA/MS Master's Degree or equivalent required LMSW, LCSW, LMHC, LMFT, RN preferred Two years' experience working with Behavioral Health and/or Substance abuse required Prior supervisory experience required At least 3 years previous managed care experience Ideally 2 years specific to Behavioral Health/HARP Previous Managed Care experience required in Medical Management/HARP Operations Knowledge of the Collaborative Care Model Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease Experienced user/reviewer of the HCS/MAPP systems for Health Home member status preferred Knowledge of Psyckes, E-Paces, HCS (UAS) MAPP, Microsoft Teams Video knowledge preferred. Excellent written and oral communication skills required Ability to multi-task well while maintaining a positive “can do” attitude Demonstrated ability to manage large caseloads in a fast-paced environment while building and enhancing team productivity Demonstrated professionalism and leadership skills along with the ability to develop, direct and support staff Computer literacy: Proficiency with Word and Excel. Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen House Calls provides in-home primary and specialty care in the New York Metro area. We are looking for the most talented and effective individuals to join our rapidly growing company. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Position Title: HARP Clinical Care Coordinator Job Summary: The HARP Clinical Care Coordinator plays a dual role within the healthcare practice, seamlessly blending clinical support with care coordination. This position ensures patients receive compassionate, holistic, and well-organized medical care by assisting providers during clinical procedures while also coordinating health and social services that support overall well-being. Under the supervision of the HARP Care Coordination Supervisor, the Health and Recovery Plan (HARP) Care Coordinator will manage care for adults with significant behavioral health needs. They will facilitate the integration of physical health, mental health, and substance use services for individuals requiring specialized approaches, expertise, and protocols which are not consistently found within most medical plans. In addition to the State Plan Medicaid services offered by Mainstream Managed Care Organizations (MCOs), qualified HARPs will offer access to an enhanced benefit package comprised of Home and Community-Based Services (HCBS) designed to provide the individual with a specialized scope of support services not currently covered under the State Plan. Responsibilities Gather information for intake, assessment, and reassessments. Provide care management and support to a caseload through the coordination of medical, mental health, HCBS and substance use services. Conduct assessments and prepare a comprehensive plan of care as directed by NY State and Managed Care Organizations. Collaborate with the individual's HARP team including: MCOs, HCBS providers, as well as other medical and treatment providers. Generating referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement. Ensure entitlements, insurance, and benefits are in place and maintained. Develop service plans and resolve barriers to effective service utilization. Monitor member's progress in utilizing services (appointments, treatment, medication, etc.) through telephonic and direct contact. Attend and prepare for Interdisciplinary Care Team meetings which will feature newly enrolled, frequently admitted, high utilizing at risk members. Accompany members to/from any appointments when needed. Documents in a comprehensive manner to ensure that all goals, interventions, and care coordination activities for each member in EMR system, and other applicable software programs, are compliant with professional standards and regulatory guidelines. Educate members on health-related conditions and support members in addressing gaps in health care through connection to direct care providers, resources and medications, as appropriate to members conditions. Assist in crisis intervention and provide or refer to crisis services. Extensive fieldwork required, including home visits and community work such as visiting hospitals and emergency rooms when determined necessary. Ensure that members follow-up with aftercare discharge (i.e. fill prescriptions, make appointments). Assists with maintaining quality, preparing for audit revies, and quality improvement projects. Attend regularly supervision, staff meetings and relevant training as required. Qualifications Bachelor's Degree Required in one of the following fields: Social Work, Psychology, Education, Rehabilitation, Occupational Therapy, Counseling, Community Mental Health, Sociology, Physical or Recreational therapy. Degrees in other related areas may be considered. For bachelor's level candidates, two (2) years OR for master's level candidates, one (1) year of related experience working with individuals with severe mental illness. Ability and willingness to regularly travel with members, in some instances to many locations using various modes of reliable and safe transportation. You must have excellent interpersonal and time management skills. Proficiency in email and documentation on electronic platforms. Comfortable with fieldwork and navigating social services systems. Working knowledge of NY State Health Home System and Plan of Care process. Case Management Experience within the Integrated Collaborative Care Model Approach. Previous history of conducting discharge planning and providing direct education around medical conditions. Knowledge of Psyckes, E-Paces, HCS (UAS) MAPP, Microsoft Teams Video knowledge preferred. Strong interpersonal and assessment skills, the ability to remain calm and poised with challenging members who often present as in a constant state of crisis. Experience with chronic condition management, particularly Diabetes, HIV, Heart Disease. Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment. Computer literacy: Proficiency with Word and Excel. Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

Ohel is seeking a Care Coordinator to manage the care of adults enrolled in Ohel's Health Home program. The Care Coordinator will assess the adult's physical, mental health and social services needs and will be responsible for developing an integrated plan of care, working collaboratively with medical, behavioral, educational and social service providers. The Care Coordinator will also provide care coordination and health promotion, transitional care and follow up, individual and family support, referrals to community and social support services as well as the use of health information technology to link services. Position requires a Bachelor's degree preferably in the Human Services field. Experience working with individuals who have behavioral health needs such as a serious emotional disturbance, mental health challenge, intellectual disabilities, or substance use disorder is preferred. This full time position is based in Brooklyn with home and hospital visits as needed. Salary: Bachelors Level $50,000 Masters Level $55,000

The Care Coordinator will act as an integral part of the Patient Care team. Their main responsibilities are to provide excellent customer service and ensure the accuracy of medical records. Care Coordinators should demonstrate behaviors that reflect a Culture of Service and be able to maintain composure and pleasantries while working in a fast-paced environment. Coordinator Responsibilities: • Answer phones in a professional and courteous manner • Process telephone and electronic orders/inquiries and requests as needed; refer were applicable • Verify Patient Demographics including insurance, social security numbers, DOB etc. • Requesting and obtaining proper medical documentation/notes where applicable • Communicate/fax/upload medical reports as needed • Process or refer facility requests to applicable department • Perform support tasks requested by Logistics Coordinator/Dispatcher • Additional duties as delegated by management • Conforms to all applicable HIPAA compliance and safety guidelines

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we're there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Bond Vet is building the next generation of veterinary clinics from the ground up - and we're looking for a compassionate Care Coordinator to join our team. The Opportunity: Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You're the first and last touchpoint for our patients, so you'll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations. This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week. What You'll Do: Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience Manage the schedule of daily appointments and walk-ins Take and make calls and communicate via email to other Vet Practices and clients as necessary Keep our common areas clean and well stocked Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed Perform other duties as assigned by your team leaders You Have: At least 1 year of experience in customer service, hospitality, or client facing receptionist positions Experience in the veterinary industry preferred Excellent written and verbal communication skills High attention to detail and ability to multitask with accuracy and efficiency A high comfort level typing and utilizing multiple computer systems Prior experience in veterinary practices or animal care is a plus We Offer: Competitive Pay | $17-$24/hr | Based on Experience Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners Team-Based Profit Sharing Strong Team Culture Discount on In-Clinic Services for Pets Flexible Scheduling Models with scheduled released at least a month in advance Paid Parental Leave Commuter Benefits 401(k) contribution with partial employer match Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust Bond Vet is only considering applicants who have independent unrestricted valid authorization to work in the U.S. for any employer and accept new employment for this position. Bond Vet does not sponsor employment-based visas for this position and cannot facilitate F-1 visa STEM OPT for this role. At Bond Vet, we're proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our . Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

Westchester County Health Home Care Coordinator Work Schedule: Monday through Friday - 8:30 AM to 4:30 PM (40 Hours Per Week) Payrate: $26.44 per hour Job Summary: The Westchester County Care Coordinator will work with Medicaid-enrolled individuals, living with mental illness or multiple chronic conditions, to get connected to care and services in their local communities. By connecting high-risk Medicaid individuals to resources and supports, we aim to reduce duplicate services, reduce emergency department visits and inpatient admissions, and lower costs, thus improving the health and well-being of lives throughout Westchester County. The population served has unmet mental health, addiction, or social determinant of health needs and does not typically engage with the traditional systems of care. The goal of the care coordinator will be to work collaboratively with the Yonkers Mobile Crisis Response Team (YMCRT) team in supporting individuals to identify goals and make connections to needed services. Job Responsibilities: Assists participants with psychiatric diagnoses to participate in diverse, person-centered, self-directed services and meaningful activities that promote empowerment and robust recovery. Collaborating with the YMCRT (Yonkers Mobile Crisis Response Team) to assist participants with getting connected to appropriate community resources. Maintains regular contact, outreach, curriculum development, group facilitation, counseling, mentoring, systems navigation, community oversight, and crisis support. Provide Care Management outreach and engagement with eligible individuals in coordination with Hudson Valley Care Coalition. Provide screenings and evaluations using trauma-informed, person-centered skills with the Hudson Valley Care Coalition's service tools, along with individual advocacy, peer support, and systems navigation. Educates participants on useful health & wellness topics, including but not limited to Peer/Self-help, smoking cessation, and advocacy. Resources, Recovery from Mental Health Challenges (from a Psychiatric Rehabilitation perspective), Wellness & Whole Health (SAMHSA's Eight Dimensions of Wellness), Community Resources (across all domains of health, e.g.: physical, mental, substance use, socio-economic determinants of health), Trauma & Healing, Wellness Planning & Prevention (e.g. WRAP), Natural Supports (developing/maintaining). Helps participants identify barriers to their recovery journeys or personal wellness, including access, quality of care, people's rights, lack of basic needs, and stigma & discrimination. Advocates for participants side-by-side to overcome identified barriers, making sure their voices are heard, and their decisions are understood and respected. Builds peer-to-peer connections/relationships based on mutuality (shared lived experiences), empathy, and hope for recovery/wellness (peers-as-proof). Assist Participants to identify & accomplish whole health goals related to the Eight Dimensions of Wellness (emotional, social, physical, environmental, financial, intellectual, occupational, spiritual). Directly connects participants to the services and supports they need through direct bridging/linking (as opposed to referrals only). Develops and maintains positive working relationships with other provider agencies and local housing providers (landlords) within the county and its surrounding environments. Documents all meaningful interactions with participants in electronic records software and maintains hard copies in participants' files daily for audit purposes. Responsible for submitting monthly reports on timely manner and attend related meetings. Align all behaviors with core values that promote trauma-informed care, customer engagement and satisfaction, mutuality & empathy, and a philosophical commitment that everyone can and will recover Main Job Duties: INDIVIDUAL ADVOCACY: take action to represent the rights and interests of individuals living with mental illness or trauma by removing barriers to their recovery and wellness. PEER SUPPORT: conduct peer support sessions (one-to-one, groups) that promote possibilities for positive change, and ultimately help individuals to feel better. Learning materials will be provided when needed. SYSTEMS NAVIGATION: directly support, assist, and guide individuals as they access various resources in the community related to their health, wellness & overall quality of life. DATA ENTRY: Using Foothold Care Management regularly for documentation and billing requirements. WHOLE HEALTH & WELLNESS NEEDS ASSESSMENTS & INTEGRATION STRATEGIES: Assess clients' needs, educating them on all community-based resources to help with needs (from a menu of internal & external services & supports), directly linking them to those resources, and working to ensure that they have quality, integrated care. CARE MANAGEMENT SERVICES: Questions about health care, managing stress, making & remembering appointments, medications, food, transportation, housing, health insurance, and other services as needed. OFFICE DUTIES: Maintain timely and accurate documentation, files, and databases; compile and submit program statistics and reports; and attend weekly supervisory meetings. Staff will also participate in mandatory professional development and training. May include other duties as they arise. Job Requirements & Qualifications: This position requires a thorough understanding of the process and the possibility of robust recovery for people diagnosed with psychiatric disabilities. People with personal experience as a recipient of mental health services and/or of personal recovery are preferred. Knowledge of ADA, mental health laws and systems, Social Security Programs, Work Incentives, Entitlement Programs, supported employment, Federal/state/local services, laws, and systems related to individuals with disabilities. Demonstrated ability to recognize the need for and facilitate connections between participants and services. Knowledge of local, statewide, and national disability-related issues and community dynamics. Excellent written and verbal presentation skills. Ability to obtain the NYS Peer Specialist Certification within 6 months of active employment. MUST HAVE A VALID AND CLEAN DRIVERS LICENSE. Educational and Experience Requirements: (1.) A Master's degree in one of the qualifying fields and one (1) year of experience; OR (2.) A Bachelor's degree in one of the qualifying fields and two (2) years of experience; OR (3.) A Bachelor's degree or higher in ANY field with either: three (3) years of experience, or two (2) years of experience as a Health Home care manager serving the SMI or SED population or (4.) A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of experience. Qualifying Fields: include education degrees featuring a major or concentration in: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services field. Experience shall consist of (1.) Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse, and/or children with SED; OR (2.) Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing, and financial services). Reports to - Director of Care Coordination & Advocacy Services

Work Schedule: Part-Time, Saturday & Sunday, 3:00 p.m.-11:00 p.m. (Evening Shift) Part-Time, Saturday & Sunday, 11:00 p.m. - 7:00 a.m. (Overnight Shift) On-Call, Called to work on an as-needed basis Provide quality care to clients in our in-patient rehabilitation program. Responsibilities: Must be knowledgeable of the client's rights and ensure an atmosphere that allows for the privacy, dignity, and well-being of all clients in a safe, secure environment. Provide individualized attention, which encourages each resident's ability to maintain or attain the highest practical physical, mental, and psycho-social well-being. Knowledgeable of the individualized care plan for clients and provide support to the resident according to the care plan. Contribute to the care planning process by providing the Clinical Director other care planning staff with specific information and observations of the client's needs and preferences. Maintain the comfort, privacy, and dignity of each client in the delivery of services to them. Interact with residents in a manner that displays warmth and promotes a caring environment. Fully understand all aspects of the client's rights, including the right to be free of restraints and free of abuse. Responsible for promptly reporting to the Clinical Director incidents or evidence of resident abuse or violation of the client's rights. Complete records documenting care provided or other information in keeping with department policies. Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials. Tasks: Adhere to all documentation regulations including but not limited to the EHR System, OASAS, AWARDS, incident reporting, daily logs, progress notes, and medication logging. Assist in maintaining a safe, neat, and clean environment; report environmental deficiencies to the Clinical Director such as lighting or equipment problems. Observe clients for changes in medical condition or behavior and promptly report these changes to the Clinical Director and Associate Area Director. Monitor and document patient medication as related to the facility DEA license and regulations including taking vital signs (TPR), applying creams/ointments, collecting laboratory specimens. Change and wash linens on each assigned shift. Conduct and document rounds on each shift. Obtain food handler license within 30 days of written notification from Clinical Director. Perform various tasks assigned by the Clinical Director as needed. Qualifications Requirements and Qualifications: A high School diploma or equivalent, previous Nursing Assistant experience or Certification preferred . Skills needed include Proficient use of computer and software applications, moderate reading, writing, grammar, and mathematics skills; proficient interpersonal relations, empathetic stance, and communicative skills; auditory and visual skills; ability to bend, stoop, sit, stand, reach, and lift items weighing 50 pounds or less Valid Drivers License Preferred

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Dobbs Ferry clinic in Westchester. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours. Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.Qualifications Previous customer service experience. Someone who is hospitable, welcoming, and team-orientated. Strong communication skills and ability to multi-task. A strong attention to detail and willingness to grow. BA.BS degree preferred, not required. What We Offer We know that exceptional patient service can only be achieved when our team is well cared for. We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include: One Medical paid membership. Learn more at onemedical.com/business Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program. Medical, Dental, Vision Benefits, Commuter FSA Plan. 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health Commuter FSA Plans - pretax savings plans for travel to & from work Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness. Company Events - Annual Summer Picnic and Holiday Awards Celebration Physical Requirements Manual dexterity to manipulate office equipment and make written notations. Ability to use computer keyboard 90% of each workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on computer screen. The ability to sit, stand, walk for extended periods of time Occasionally lift 10 pounds floor to waist We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow. Further success factors may include: Passion for the field hospitality and customer service. Self-motivation and willingness to go above and beyond.Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.A proactive, collaborative, team-oriented attitude because we don't work in silos. You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.A resonance with our SPEAR-IT values: Service Passion Empathy Accountability Respect Impact Teamwork ABOUT US:Spear Physical and Occupational Therapy is the nation's leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation's top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear's history of excellence at spearcenter.com.

Health Home Plus (HH+) Care Manager Be the Bridge. Empower Lives. Thrive with Support. Are you driven to help individuals with complex health needs navigate life's most critical transitions? Do you excel when you're out in the community - meeting clients where they are and guiding them toward stability? We're seeking passionate HH+ Care Managers who specialize in transitions of care, with a readiness to be in the field and make real, face-to-face impact. Your Mission: Guide Clients Through Critical Transitions As a Health Home Plus Care Manager, you'll work with individuals living with serious mental illness and chronic conditions, helping them move safely from hospital to home, inpatient care to community support, or detox to ongoing treatment. Extensive fieldwork is at the heart of this role - you'll be on the ground, advocating, coordinating, and walking alongside your clients at every step. What You'll Do ✔️ Coordinate safe, smooth transitions from hospitals, detox/rehab centers, and psychiatric inpatient facilities ✔️ Conduct frequent field visits to client homes, shelters, hospitals, and community agencies ✔️ Develop and manage comprehensive, individualized care plans addressing medical, behavioral, and social needs ✔️ Collaborate closely with providers, discharge planners, and community partners to ensure continuity of care ✔️ Connect clients with housing, benefits, outpatient treatment, peer supports, and other vital services ✔️ Monitor risk factors, ensure follow-ups, and advocate fiercely for each client's stability and wellness ✔️ Support clients in navigating complex healthcare and social systems with compassion and clarity What You'll Bring ✅ Bachelor's degree in Social Work, Nursing, Psychology, or a related human services field (Master's/licensure is a plus!) ✅ At least two (2) years working with individuals with serious mental illness, co-occurring disorders, or chronic conditions ✅ Strong background in care transitions, discharge planning, community outreach, or case management ✅ A self-starter who is comfortable with extensive fieldwork and building community relationships ✅ Excellent communication, organization, and problem-solving skills ✅ Commitment to trauma-informed, person-centered care Why You'll Love This Role ✨ Supportive supervision: Experienced leaders who offer mentorship, guidance, and real-time support ✨ Hands-on, impactful work: See the difference you make every day in the field ✨ Collaborative, mission-driven team that values your voice and expertise ✨ Opportunities for professional growth: Ongoing training, and career advancement ✨ Competitive salary + comprehensive benefits

Make an Impact. At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York's largest nonprofit health and human services organizations, you'll join a team dedicated to compassion, inclusion, and excellence - helping individuals and families thrive every day. Position Summary: Care Coordinators are responsible for working collaborative with their clientele, all their support systems to include community providers to insure support for overall health and wellness. Essential Accountabilities: Conduct outreach activities through various methods and engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders, often co-occurring. Conduct initial and ongoing comprehensive assessments to determine strengths and identified needs. Prepare and revise care plans to reflect client needs and personal goals with a focus on maintaining health and wellness. Maintain contact with clients at least monthly, and more often as needed, providing telephonic as well as face to face outreach, engagement, and comprehensive service planning in the field. Advocate for and support clients to ensure access to resources necessary to support wellness/self-management and decrease frequency of emergency room visits and inpatient hospital admissions. Monitor and coordinate all care for clients, including access and maintenance of medical insurance, linkage to treatment providers and community resources. Collaborate with community providers at least monthly as part of a multi-disciplinary team to ensure goal-directed care planning. Conduct crisis intervention when needed and follow up accordingly. Maintain detailed, timely, and accurate record keeping in an electronic medical record. Coordinate with supervisor, office manager, and health home outreach team in a timely manner to ensure accurate caseload status (including enrollments, closures, and screen outs). Complete all required monthly documentation as required to ensure continuity of engaged clients' medical insurance and to ensure appropriate and accurate billing. Work as part of a care management team, attend and participate in weekly team meeting to provide feedback and share resource information relating to client needs, issues and concerns. Be responsible for reporting/coordinating daily office and field schedules with other members of the team and supervisor Offer resources and serve as a consultant to all team members on medical/psychosocial/substance use issues as well as social service needs. Attend periodic trainings to enhance skill level and learn about wellness self-management and best practice skills. Participate in bi-weekly individual supervision to address concerns/issues and improve skill development. Be responsible for agency vehicles, including upkeep, documentation, and gas card when assigned. Be responsible for agency cell phone, laptop, and associated items. Follow program guidelines as outlined in the personnel manual. Report to the program administration any issues and/or concerns on a regular/as needed basis while working in the field. Other Responsibilities: Maintain confidentiality at all times. Participate in activities of other staff members in their absence or during periods of staff shortage. Represent the agency at meetings, trainings not otherwise specified. Ability to work flexible schedule as work schedule and locations are subject to change What You'll Gain Compensation: Competitive hourly rate based on experience. Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching). Work-Life Balance: Paid time off, holidays, and personal days. Wellness Program: Free and low-cost gym and wellness access and support. Training & Growth: Ongoing professional development and career advancement opportunities. Meaningful Work: Direct impact on the lives of youth and their families. Supportive Environment: A collaborative team that values your contributions Qualifications Bachelor's degree and two years' experience in Human Services required; New York State driver's license and access to a vehicle required

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary The Health Home Plus Care Coordinator (Hybrid) is responsible for Health Home Plus qualified individuals in the following categories: Serious Mental Illness (SMI), HIV/AIDS, Homelessness, and High inpatients ED utilization. The Care Coordinator will also responsible for case retention activities and maintain a caseload at 20 HH+ members or as determined by DOH. Adjustments to case load will be made according to DOH recommendations. Provide follow-up services according to the standards or care and tracking for their caseload. Responsibilities Maintain full responsibility for caseload including Assessments, Care Plans, HML's, timely documentation; Conduct home visits and fieldwork on an ongoing basis and in accordance with the DOH guidance on minimum standards for Health Home Plus; Conduct case conference to review POC with members, HCBS providers and supporting team. Obtain necessary records from all primary agencies that are involved with the clients. · Ensure follow-up by monitoring the quality of services, verifying and ensuring client participation; Provide education and supportive counseling to ensure that clients understand and follow up with services to which they are referred. · Ensure that ALL required services are delivered for each member monthly. Services should be prioritized and specific to members' needs and not prescriptive. · Ensure that documentation is completed in a timely manner including progress notes written and document the billable and non-billable services within 24 hours. Be specific and include comprehensive notes for every service provided. · Participate in the agency quality improvement and professional development programs, attending internal and external training courses and committees. · Attend weekly care management meetings facilitated by the Care Coordinator supervisor. Work with your supervisor to ensure that your caseload is covered when you are out of the office. · Available for evening and weekend telephone crisis intervention and coverage for other staff as needed. · If bilingual, translate for non-English speaking clients. Additional duties as assigned. Qualifications Master's Degree in health or human services related field and 1 year of experience in behavioral health setting OR · Bachelor's Degree in health or human services related field and 2 years of experience in behavioral health setting; Or a wavier provided through DOH. · Experience working with HIV/AIDS; mental illness; or those returning to independent living from institutional care; Interest in chronic illnesses, substance abuse and homelessness. · Awareness of and sensitivity to cultural and socioeconomic characteristics of populations served. · Ability to work collaboratively with other professionals. · Excellent writing and oral communication skills. Good management and organizational skills. · Basic computer skills required. · Able to work onsite, Monday through Friday during normal business hours, or as needed to carry out the job responsibilities. $25.00-$27.00 an hour Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary The Care Coordinator Supervisor for Health Home is responsible to monitor the quality of service delivery for all enrolled members. Also, the incumbent has an overall responsibility and accountability for the direct management and supervision of the care coordinators, including administration, staff supervision and monitoring of care coordination services, completing specific audit reviews and maintain the quality of the member record. Responsibilities Trains and supervises care coordinators and provides consultation, advice and guidance. Ensures program staff complete required, appropriate and needed training. Monitors and assures quality service provision and ensures that the members' needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews. Assigns and manages Care Coordinator's caseloads. Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company's commitment to diversity, equity, and inclusion. Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up. Reviews/approves timesheets and monitors mileage and metro cards for program staff. Provides direct clinical services to people receiving services, as needed. Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor's approval Reviews service documentation to ensure regulatory standards are met. Oversees process of Person-Centered Planning. Oversees maintenance of individual program individuals' files and program records Ensures compliance with LHH, CMA and DOH standards and procedures. Participates in any committees as requested by supervisor. Demonstrates understanding and proficiency with electronic health records. Ensure that services provided are quality driven, and culturally appropriate. Other related duties, as may be assigned by the General Manager or Associate Director of Care Coordination. Qualifications Bachelor's degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master's degree in Social Work, Human Services, Public Administration with 1-year relevant experience. One (1) year of supervisory care coordination and case management experience. Must attend Care Coordination CORE Training within the first six months of employment. Must attend CMA and LHH required trainings within first two years of employment. Job Requirements: Demonstrates ability to learn new things in stated time-frame Motivational in a positive team environment Strong organizational and interpersonal skills Excellent time management skills and ability to multi-task Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred). Bilingual Spanish preferred $24.00-$26.00 an hour Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.