Ambulatory care coordinator jobs in Maryland

Job Description Come join our awesome team as a LPN Home Care Coordinator at the Senior Community Care of Maryland PACE. With awesome benefits and great work environments you will love it here! Senior Community Care of Maryland PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Job Highlights: Monday-Friday 8:00 AM-5:00 PM (Occasional Weekends) $65,000-$72,000 Pay-In Lieu Options 403(b) Retirement Plan; Career scholarships; Quality training, continuing career education and leadership programs; Medical, Dental and Vision Insurance Paid Time Off (Vacation, Holiday & Sick Days) About the job: The Home Care Coordinator (LPN) Under the supervision of the Clinical Care Manager oversees the day-to-day operations and operational effectiveness of the Home Care department for Senior Community Care. Participates in the Interdisciplinary Team (IDT) Meeting as required and acts as the Home Care Coordinator representative. Provides direct supervision to all home care Personal Care Attendants and C.N.A.s Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Current State Specific certification as a Licensed Practical Nurse Cardio Pulmonary Resuscitation (CPR) certification required A minimum of one year's experience in working with the frail or elderly population required Minimum of two (2) year's nurse management experience in a hospital, nursing home or community-based setting Must have a valid driver's license, proof of insurance and have reliable means of transportation Must have medical clearance for communicable diseases and up-to-date immunizations after having direct participant contact. Preferred Qualifications: Home health experience preferred. Essentials: Directly responsible for the oversight and supervision of all home care aides and home care scheduler/ lead C.N.A. including schedule management, and overall operational effectiveness of the department. Performs orientation, initial and annual competencies, in responsible for evaluating performance of all home care staff and schedulers. Performs quarterly supervisory visits to home care aides in participants homes. Educates home care aides on best practices in Home and Day Center caregiving practices. Prioritizes utilization of homecare staffing needs to reflect actual enrollee homecare needs. Performs initial, semi-annual & change of status assessments of participants' in their home environment to determine their individual needs and coordinates plan of care with care-giving resources. Coordinates with the Interdisciplinary Team to develop plan of care for each participant. Ensures homecare staff follow the participant's plan of care as approved by IDT. Functions as a member of the Interdisciplinary Team. Maintains regular attendance at, and participates in Interdisciplinary Team meetings, communicates participant changes, collaborates on plan of care decisions and coordination of twenty-four (24) hour care delivery Senior Community Care of Maryland - PACE: Senior Community Care of Maryland - PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. PACE is a Program of All-Inclusive Care for the Elderly. Our team members include clinical professionals, personal care providers, van drivers, activity assistants and culinary employees among others. Unlike some clinical environments, PACE centers offer employees flexible work schedules, with most positions only requiring occasional weekends. Team members have an opportunity to get to know their patients and build meaningful relationships. SCCMD helps foster a work-life balance by offering employees paid-time off benefits as part of our comprehensive benefits package. With the internal slogan "The care you need to remain in the home you LOVE", this "one stop shop" prides itself in building relationships with the participants as well as their families, and creating personalized care plans that work for everyone. This vibrant, young, and diverse team lives in close proximity to the beach and the mountains, as well as surrounded by highly regarded colleges and universities and access to premier healthcare. Join us at Senior Community Care of North Carolina and become a part of a healthcare team that is dedicated to creating thoughtful, caring and flexible work environments for our team members. In our 2022 Great Place to Work survey, employees said their work has a special meaning: this is not “just a job”. Create happiness for those who need it. Join us today! At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

$30/hr We are currently seeking a Temporary Care Coordinator for the Seattle area. Performs a variety of casework duties and provides case management services to patients, families, and designated caregivers. Must develop, participate and monitor multidisciplinary collaboration of services to patients where appropriate. Assist adult patients and their families with personal and environmental difficulties associated with medical conditions up to and including at time of terminal illnesses. Minimum Qualifications: 4-year degree in Health and Human Services Utilization Management/Case Management experience required Long Term Care/Medicaid/Medicare experience required Experience with Community Health Resources strongly preferred Experience initiating care plans and both subjectively and objectively conducting assessments Experience with educating members with chronic disease(es) strongly preferred Mental Health experience strongly preferred Sentara Health Plans is the health insurance division of Sentara Healthcare doing business as Optima Health and Virginia Premier. We provide health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health. Performs a variety of casework duties and provides case management services to patients, families, and designated caregivers. Must develop, participate and monitor multidisciplinary collaboration of services to patients where appropriate. Assist adult patients and their families with personal and environmental difficulties associated with medical condition up to and including at time of terminal illnesses. Education Level Associate's Level Degree - LICENSED PRACTICAL NURSE OR Bachelor's Level Degree Experience Required: Long Term Care - 1 year, Medicaid - 1 year Preferred: Health Plan Product Support - 1 year License None, unless noted in the "Other" section below Skills None, unless noted in the "Other" section below Other LPN or Bachelors Level Degree in a Health and Human Services field or Social Work required LOCERI (Level of Care Review Instrument) cert and re-certify every 3 years. For new hires, require upon hire or within a 180 days of hire. For current employees, must attain by March 30, 2021

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Care Coordinator Reports To: Administrator/Operations Director Employment Type: Part-Time Position Overview The Care Coordinator is a key member of our home care team, responsible for ensuring smooth daily operations, caregiver support, and client satisfaction. This role blends scheduling, sales, and caregiver training to support agency growth and provide exceptional care. The ideal candidate is organized, compassionate, and motivated to build strong relationships with caregivers, clients, and referral partners. Key Responsibilities: Scheduling & Operations Coordinate caregiver schedules to ensure client needs are met. Respond to caregiver call-outs and reassign shifts quickly. Maintain scheduling software and ensure accurate documentation. Communicate with families and caregivers regarding schedule updates. Sales & Business Development Conduct community outreach to referral partners, hospitals, senior centers, and other organizations. Follow up on leads and inquiries, converting them into active clients. Attend networking events and represent the agency professionally. Assist in meeting monthly sales and referral goals. Caregiver Recruitment & Training Support hiring by conducting interviews and assisting with onboarding. Deliver caregiver orientation and ongoing training sessions. Provide coaching and performance feedback to caregivers. Ensure all staff comply with state regulations and agency policies. Client & Caregiver Relations Perform follow-up calls and check-ins to ensure client satisfaction. Build strong relationships with caregivers to increase retention. Address concerns from clients and caregivers promptly. Qualifications Previous experience in home care, healthcare, or scheduling strongly preferred. Strong interpersonal and communication skills; able to connect with diverse groups of people. Sales or community outreach experience a plus. Ability to multi-task, prioritize, and work under pressure. Comfortable with technology and scheduling software. Training or leadership experience preferred. Skills & Attributes Highly organized and detail-oriented. Problem-solver with the ability to think quickly. Strong relationship-building skills. Goal-driven with an interest in both operations and sales growth. Compassionate and committed to improving client quality of life. Compensation & Benefits Competitive salary with performance-based bonuses. Opportunities for professional growth within the agency. Paid training and ongoing development.

The Segue Residential Transition Program assists with helping individuals transition out of state psychiatric hospitals. Segue clients are clinically stable and ready to leave the hospital. The services provided assist clients with learning how to manage their illnesses and develop independent living skills. What to expect. [Pay rate: $21.34/hr | Shift: Monday-Friday 8:30am-4:30pm] This is a direct care opportunity to identify state psychiatric hospital patients who would benefit from Sheppard Pratt's Segue Residential Transition Program services. Your efforts coordinate client services with the support of various program components and external providers. Specific responsibilities include: Meeting with hospital treatment teams regularly to determine eligible patients and to develop and monitor transition plans. Addressing individual concerns as they arise on any given day such as resource coordination, transportation, housing, skills teaching, entitlements coordination, and money management. What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program What we need from you. A high school diploma or GED, bachelor's degree preferred. Two years of positively referenced work experience. A driver's license with 3-points or less and access to an insured vehicle. WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual's facing life's challenges. Join us and be a part of a mission that changes live

Do you love using your nursing skills and compassion to brighten someone's day? We do, and we'd love for you to join our team! We're looking for a dedicated LPN to care for seniors in assisted living and memory care, where your care will bring smiles to seniors every day. Apply now and be part of a team that truly makes a difference! About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. We offer rewarding career opportunities that include: $1,500 Sign-On Bonus (to be paid in 3 increments) Competitive wages Access to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms Employee Assistance Program Our community is looking for a LPN to join our team. As an LPN, you will provide nursing care in accordance with the client's plan of care to include comprehensive health and psychosocial evaluation, monitoring of the client's condition, health promotion and prevention coordination of services. Requirements: Two years LPN experience required Two year's experience in assisted living or in a nursing home Licensed Practical Nurse license in good standing Ability to ensure community follows all federal, state and local laws and regulations as pertains to resident services and care. Demonstrate good judgment, problem solving and decision-making skills Effective organization, time management, and written and verbal communication skills. The ability to handle multiple priorities and delegate assignments. A dedication to seniors and their well-being is essential. The ability to work nights and weekends. If having a direct impact on the lives of others is appealing to you, apply today and join our team! EOE D/V JOB CODE: 1005551

will serve the lower Eastern Shore counties (Worcester, Wicomico, Somerset) Wraparound Maryland is a non-profit mental health services company focusing on our mission to provide all individuals with the means to inspire, empower and actuate their own unique vision and goals guided by our holistic, person-centered approach. Our vision is for all people to know they are strong. You will have an intricate role in the company's sustainability and meeting goals. Job position description: We are looking for energetic advocates to join our teams. As a Care Coordinator at Wraparound Maryland, you will be an advocate for the children and families assigned to your caseload. You will provide support and have an ongoing awareness of community resources useful to the child and family. Develop positive relationships with providers in order to ensure access and quality services to the family. Qualifications: BA or BS degree in social work, psychology or related field with extensive experience in human services. Experience may be substituted for education, although minimum Bachelor's Degree preferred. Must possess or obtain certification in First Aid and CPR. Willing to submit and pass a CJIS and Child Protective background check. Active, unrestricted driver's license & reliable personal vehicle. Bilingual preferred but not required. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone at Wraparound Maryland to bring their authentic selves to work every day. As a team member at Wraparound Maryland Inc. you'll enjoy: Paid time off Comprehensive benefits package, including health, dental, vision and life insurance Community work as well as in office days Employee Incentive Program Mileage Reimbursement Work setting: In-person Community based Work location: In-person Wraparound Maryland, Inc. is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Wraparound Maryland, Inc. is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process.

Job Title: Patient Care Coordinator Job Location: Maryland Oral Surgery Associates, Bethesda, MD Job Type: Fulltime Job Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for an experienced Patient Care Coordinator to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company. Responsible for providing excellent customer service to assigned dental offices and patients. Job Description: Provide quality care and attention to our patients, referring offices and team. Assist patients in all phases of care. Act as primary contact for assigned referring doctors. Discuss patient care and answer any questions regarding treatment. Follow-up with patients for missed, broken appointments and unscheduled treatment. Contact patients prior to surgery to collect payment deposits and answer any question. Assist in answering inbound calls when all other employees are not available. Schedule surgical appointments according to practice goals and blocks. Follow up on unscheduled treatment plans. Respond to needs of assigned RD's and office staff. Coordinate doctor meetings, respond to patient questions and requests. Maintain patient charts: ensure required forms are accounted for and signed. Verify Insurance. Review consultation charges and enter into computer. Back up to other co-workers (Reception, PCC, Scheduler, Finance, Manager). Any other duties assigned. Required Qualifications: High school diploma or equivalent required. Proficient in Microsoft office applications including Word, Excel, and Outlook. Understanding of dental and medical insurance. Excellent customer service skills. Excellent written and verbal communication skills. Professional voice inflection and direct eye contact. Professional business attire, appearance, and phone etiquette. Belief in practice treatment and fees. Proficient in basic math and accounting skills. Preferred Qualifications: Experience working in a dental or healthcare setting preferred. Experienced in WIN/OMS preferred. Schedule: Monday - Friday, 8 hour shift Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working on-site is essential to the function of this position. Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs. Ability to sit behind a desk approximately 50% of the workday required. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Details OMHC PRP PG Co - Lanham, MD $48000.00 - $53000.00 Salary/year Description Clients are located in Anne Arundel County The Care Coordinator is responsible for providing direct mental health case management services to clients that are within the Mental Health Case Management Program. The Care Coordinator should have knowledge of community health resources that meet the needs of program participants. The Care Coordinator will implement a Person-Centered model using resources for housing, employment, entitlements, and social support systems. Additionally, the Care Coordinator is responsible for ensuring all COMAR regulations are upheld during treatment services. Essential Functions: Provision of in-person case management services to children and adolescents based on authorized level of care. Provide linkages to services that include but are not limited to mental health services, housing, entitlements (including insurance), etc. Conduct intakes to evaluate client risk and assess needs as well as completing all initial documentation required by COMAR regulations for referred clients within appropriate time frames. Complete initial and ongoing plans of care. Coordinate, facilitate, and engage in family team meetings. Identify and provide supportive services to clients. Engage with clients within the assigned county. Maintain up to date documentation within company EHR. Complete administrative documentation for each client contact, including but not limited to: Contact notes, service logs, month notes, etc. Provide transportation to clients, as needed, to meet needs and goals as listed in the client care plan. Other duties as assigned. Qualifications Minimum Qualifications: Experience Bachelor's degree Required. Bachelor's degree in social work, psychology, counseling, rehabilitation, or related field. Experience maybe substituted for education. Experience working in a behavioral health setting providing services to clients with emotional and behavior disabilities. Skills Must be able to demonstrate professional interactions, language, and confidentiality practices. Strong verbal and written communication skills. Experience in proficiency with computer software including but not limited to: Microsoft Office, Email, and preferred use of an electronic medical record system. Valid driver's license & clear driving record. Perks for Full Time Employees: 401k plan with company contribution according to plan requirements Flexible Spending Account and Dependent Flexible Spending Account Health Insurance Benefits with employer contribution Medical, Dental and Vision 100% Employee Paid Voluntary Benefits 100% Employee Sponsored Benefits Company Sponsored Employee Assistance Program (EAP) Company Sponsored $25k Basic Life Insurance Policy Partnerships with select colleges/universities (tuition discounts, scholarships, etc.) Sick and Safe Leave Referral Program Flexible Schedule EEO Statement We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at *******************.

Job DescriptionAbout First Medical Associates First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology. We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination. Position Summary The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals. The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization. Key Responsibilities Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs. Identify trends in performance data and provide actionable insights to guide strategic decision-making. Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives. Continuously monitor and evaluate the organization's performance within the ACO framework. Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes. Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness. Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting. Required Skills & Experience Proven experience managing or supporting value-based care programs and ACO operations. Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports. Demonstrated collaboration with providers, medical assistants, and administrative leadership. Proficiency in healthcare informatics, population health tools, and EMR data management. Excellent written and verbal communication skills with the ability to present complex findings clearly. Understanding of MIPS, HEDIS, and other value-based care metrics. Preferred Qualifications Bachelor's degree in Health Administration, Public Health, or related field. Experience in a field-based role working directly with providers and care teams. Proficiency in Athenahealth, AI workflows or similar EMR systems. Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio). Knowledge of healthcare quality improvement methodologies and ACO reporting standards. Why Join First Medical Associates Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth. Collaborative team culture with open communication and ongoing learning opportunities. Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success. First Medical Associates is an Equal Opportunity Employer. Experience Requirements Minimum 1 year of experience in a field-based role working directly with providers and care teams. Strong attention to detail, organization, and analytical thinking. Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar). Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS). Excellent communication skills and ability to present complex data clearly. Understanding of clinical workflows and healthcare data standards.

Job Description Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Salisbury, MD Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Elkton, MD Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? * A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. * Our Patient Care Coordinators have excellent customer service skills. * Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: * Greets everyone who enters the clinic in a friendly and welcoming manner. * Schedules new referrals received by fax or by telephone from patients, physician offices. * Verifies insurance coverage for patients. * Collects patient payments. * Maintains an orderly and organized front office workspace. * Other duties as assigned. Fulltime positions include: * Annual paid Charity Day to give back to a cause meaningful to you * Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance * 3-week Paid Time Off plus paid holidays * 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: * Core responsibilities * Collect all money due at the time of service * Convert referrals into evaluations * Schedule patient visits * Customer Service * Create an inviting clinic atmosphere. * Make all welcome calls * Monitor and influence arrival rate through creation of a great customer experience * Practice Management * Manage schedule efficiently * Manage document routing * Manage personal overtime * Manage non-clinical documentation * Manage deposits * Manage caseload, D/C candidate, progress note, and insurance reporting * Monitor clinic inventory * Training * o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. * Complete quarterly compliance training. Qualifications: * High School Diploma or equivalent * Communication skills - must be able to relate well to Business Office and Field leadership * Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision * As a member of a team, must possess efficient time management and presentation skills Physical Requirements: * This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. * This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. * This position is subject to sedentary work. * Constantly sits, with ability to interchange with standing as needed. * Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. * Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. * Constantly uses repetitive motions to type. * Must be able to constantly view computer screen (near acuity) and read items on screen. * Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. * Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. * Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM This annual salary ranges within the specified amounts depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans. Maryland pay range $15-$17 USD Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

About Us We are a travel services agency dedicated to creating smooth, personalized, and memorable experiences for our clients. From luxury cruises and resort stays to custom itineraries, our focus is on delivering exceptional hospitality every step of the way. Position Overview We are seeking a highly organized and service-oriented Hospitality Coordinator to join our team. This role is ideal for someone who enjoys helping others, has strong attention to detail, and thrives in a client-focused environment. You will coordinate travel arrangements, support clients with their bookings, and ensure seamless experiences from start to finish. Key Responsibilities Coordinate travel reservations including flights, accommodations, cruises, and excursions Provide personalized service and timely communication to clients Assist with itinerary planning, confirmations, and special requests Ensure accurate documentation and smooth handling of travel logistics Collaborate with team members to maintain high standards of hospitality and service Qualifications Strong communication and organizational skills Passion for hospitality and client care Ability to multitask and manage multiple requests with efficiency Comfortable working with digital tools and booking systems Previous experience in hospitality, travel, or customer service is a plus What We Offer Flexible, remote-friendly work environment Training and professional development opportunities Access to industry certifications and travel perks Growth potential within a supportive team environment

Under the general direction of the Regional Manager, Hospital Services (HS), or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2 (HDC 2) is responsible for improving the hospital's donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2 will be assigned to hospitals by the Regional Manager with frequent travel to those select hospitals. At times, the HDC 2 may be required to assist with coverage for other hospitals in the service area. While in the hospitals as an Infinite Legacy representative, the HDC 2 will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital's donation potential, the HDC 2 is also responsible for data analysis towards the identification and execution of improvement opportunities. Education and Experience: Bachelor's degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate's degree and an additional 2 years of relevant work experience may be considered. Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience. Professional experience in a hospital setting is highly preferred. Demonstrated abilities in both autonomous project management and effective teamwork are required. Required Skills/Abilities: Proactive team player dedicated to enhancing the quality of donation and transplantation. Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals. Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner. Strong organizational skills demonstrated competence in short and long-range strategic planning. Demonstrated public speaking ability is also a valued skill. Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills. Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization. Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support. A valid driver's license must be maintained and possession of own reliable, insured automobile. Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs. Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays. Ability to travel throughout Infinite Legacy's Donor Service Area. Duties/Responsibilities: Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donation process, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments. Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood and regulatory compliance is achieved. Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides the following services: formal and informal education; purposeful rounding; donation education in staff meetings, hospital skills days and/or learning management system; real-time education during donation activity; and materials, created or revised, as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services. As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions. Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule. Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.” Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy's services. Provides timely on-site referral follow up for on-going organ referrals as applicable. Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy's medical record system. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments. Conducts regular performance coaching meetings with hospital administration, physicians and nursing leadership. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies plans, and future activities. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Conducts analysis of MRR data to identify opportunities for the realization of additional donation conversion and donation process improvements. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Compiles, analyzes and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs. Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning. Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases. In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials. Responsible for maintaining current file of each hospital's policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system. Required attendance and participation in organizational trainings, both internal and with hospital partners. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports. Collaborates with Infinite Legacy's Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable. Maintains accurate and timely documentation in each hospital's profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Responsible for up-to-date hospital appointments and calendar entry in Outlook. Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision. Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental objectives and organizational goals. May assist in leading specified team meetings, huddles or projects as assigned by the HS Regional Manager. Carries out donation bridge-conversations with family members when needed. Assists with clinical needs (DCD assessment, case initiation, donor management) when required and in conjunction with a phone resource such as a clinical team member and/or medical director. Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy's needs can be met at all times. Frequency of the on-call shifts will be based on departmental staffing. Trains new team members. Other duties as assigned. This position requires employees to be fully vaccinated and be able to provide proof. Join Our Team & Enjoy Great Benefits! At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family. Our Benefits Include: Health, Dental & Vision Insurance : Comprehensive coverage for you and your loved ones. Paid Time Off : Take the time you need to relax and recharge. 401K : Plan for your future with employer contributions. Life & Disability Insurance : Peace of mind, no matter what happens. Pet Insurance Discounts : Because your furry friends matter too! Tuition Reimbursement : We support your growth and development with education assistance. Join our team today and experience a workplace that truly values you!

Annapolis ENT, a division of Chesapeake Specialty Practice, is looking for a friendly and caring Medical Receptionist to join our Bustling ENT office. Responsibilities: Create positive interaction and provide quality patient experience. Answer the phone and make appointments. Handle insurance verifications. Obtain all necessary information from patients for their visit. Accept payments. Maintain the necessary information within the patient electronic medical record. Perform other administrative duties for the office. Requirements: Education: High School diploma required; higher education preferred. Excellent interpersonal skills that allow effective working relationships with patients, colleagues, and vendors. 1 year of medical office experience preferred. Knowledge of Medical Records management preferred. Experience with patient registration, insurance eligibility, referrals, prior authorizations and familiarity with medical terminology are preferred. Ability to manage a busy office with interruptions, calls, walk-ins. Must have the ability to direct the flow of the office with efficiency while maintaining a positive attitude. Bilingual is a plus Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Disability Insurance Life Insurance Paid Time Off Medical specialties: ENT Schedule: Day shift Monday to Friday Work setting: Clinic In-person

We are currently looking for an individual with experience and compassion for patient communication in dentistry. Our office is looking for an individual who will coordinate the scheduling and treatment of our dental patients. This is a critical part of our team, as this individual will present to patients their hygiene and treatment needs, review the financial arrangements as to such, and schedule that treatment. He or she manages the scheduling, explains the hygiene or treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility in a dental office. Candidates must have a pleasant, outgoing and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. RESPONSIBILITIES Communicates effectively with patients regarding routine hygiene care and treatment Prepares treatment plans, financial agreements, fees, consent forms, and insurance information Schedules and confirms patient appointments Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient Ensures all insurance information is correctly updated Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned QUALIFICATIONS High school diploma or GED required; some post high school education or training preferred Two years of relevant experience preferred Helpful attitude and friendly demeanor Highly professional and dependable Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment Excellent telephone skills Strong computer and internet skills, including Microsoft Office suite Experience with dental practice management software a plus

Who we are Here at Green Goods, our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people's lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you! What you will do We are seeking an energetic and flexible Full-Time Patient Care Coordinator/Budtender to join our growing dynamic team. A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment. This role reports to the dispensary managers. Highlighted Responsibilities * Participates in our startup team to help educate and safely deliver medication to medical cannabis patients. * Assists patients and caregivers through the dispensary process/experience * Helps to trains other team members in the use of cannabis-based medicines * Completes operational requirements by maintaining an organized work flow; verifying preparation and labeling of medications, verifying order entries and charges * Must comply with all state laws and regulations * Participates in recordkeeping and reporting necessary for State Compliance * Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing * Works on company initiatives to achieve set goals and performance indicators * Educates patients on the proper use and storage of medical cannabis medications * Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider's recommendation * Provides exceptional customer service to patients, potential patients, caregivers, and providers * Maintains cash register and accountability for assigned drawer * Completes opening/closing procedures as assigned * Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries * Assists with the incoming orders, shipments, and deliveries of supplies * Attends staff meetings, continuing education, as directed * Maintains and safeguards entrusted confidential information * Works with eCommerce platform to review and approve online orders and patient accounts * Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications * Performs other duties as assigned. Qualifications * A high school diploma and 1-3 years' experience in a retail environment * Proficiency with MS Office required * Experience working in a healthcare setting is preferred * Excellent communication skills, verbal and written * Ability to work in a team environment, as well as independently * Ability to handle multiple tasks simultaneously * Ability to work in a fast-paced environment * Adaptable to change in the work environment * At least 21 years of age as required by law * Weekend availability * Ability to pass background check and drug test as required by law (positive marijuana test is acceptable if applicant is a Maryland certified medical cannabis patient) EEO Statement Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *******************

About First Medical Associates First Medical Associates is a leading, technology-driven primary care organization serving patients across Maryland. Our mission is to make healthcare smarter, faster, and more human - powered by great people and cutting-edge technology. We are seeking a Value Based Care Coordinator to join our growing administrative and clinical operations team. The ideal candidate will combine strong analytical and collaborative skills with a deep understanding of healthcare informatics and value-based care models. This role plays a critical part in driving the success of our Accountable Care Organization (ACO) and other performance-based initiatives through data analysis, provider engagement, and care coordination. Position Summary The Value-Based Care Coordinator manages the execution and optimization of value-based care programs, including ACO participation. This role is responsible for developing data-driven reports, identifying performance trends, and collaborating closely with providers, medical assistants, and leadership to improve patient outcomes and achieve quality goals. The ideal candidate will be a proactive problem-solver who leverages healthcare data to support strategic decisions and continuous improvement across the organization. Key Responsibilities Develop, maintain, and present comprehensive reports to track and analyze key metrics for value-based care programs and ACOs. Identify trends in performance data and provide actionable insights to guide strategic decision-making. Collaborate closely with providers, medical assistants, and medical directors to implement performance improvement initiatives. Continuously monitor and evaluate the organization's performance within the ACO framework. Present detailed analyses and recommendations to leadership and provider teams to enhance care coordination and patient outcomes. Leverage medical informatics to identify gaps in care, optimize workflows, and improve program effectiveness. Coordinate with analytics, compliance, and clinical operations teams to ensure timely and accurate ACO reporting. Required Skills & Experience Proven experience managing or supporting value-based care programs and ACO operations. Strong ability to analyze healthcare data, identify trends, and generate comprehensive reports. Demonstrated collaboration with providers, medical assistants, and administrative leadership. Proficiency in healthcare informatics, population health tools, and EMR data management. Excellent written and verbal communication skills with the ability to present complex findings clearly. Understanding of MIPS, HEDIS, and other value-based care metrics. Preferred Qualifications Bachelor's degree in Health Administration, Public Health, or related field. Experience in a field-based role working directly with providers and care teams. Proficiency in Athenahealth, AI workflows or similar EMR systems. Experience with data visualization and reporting tools (Tableau, Power BI, or Looker Studio). Knowledge of healthcare quality improvement methodologies and ACO reporting standards. Why Join First Medical Associates Work with a tech-forward, AI-enhanced medical group that values efficiency, innovation, and professional growth. Collaborative team culture with open communication and ongoing learning opportunities. Competitive compensation, benefits, and a supportive environment where your contributions directly impact patient care and practice success. First Medical Associates is an Equal Opportunity Employer. Experience Requirements Minimum 1 year of experience in a field-based role working directly with providers and care teams. Strong attention to detail, organization, and analytical thinking. Proficiency with EMR systems (Athenahealth preferred) and data reporting tools (Excel, Google Sheets, or similar). Knowledge of population health concepts, ACO structures, and value-based care reporting (MIPS, HEDIS). Excellent communication skills and ability to present complex data clearly. Understanding of clinical workflows and healthcare data standards.

Our Mission: "Helping People Hear Better" Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state-of-the-art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast-growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization. Club: Sam's Club in Annapolis, MD Hours: Full time/ Tuesday-Saturday 9am-6pm Pay: $18+/hr What you will be doing: • Share our passion of giving the gift of hearing by locating people who need hearing help • Directing members to our hearing aid center inside the store • Interacting with Patients to set them up for hearing tests and hearing aid purchases • Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center • 30-50 outbound calls daily. • Promote all Lucid Hearing products to members with whom they engage. • Educate members on all of products (non hearing aid and hearing aid) when interacting with them • Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc. What are the perks and benefits of working with Lucid Hearing: Medical, Dental, Vision, & Supplemental Insurance Benefits Company Paid Life Insurance Paid Time Off and Company Paid Holidays 401(k) Plan and Employer Matching Continual Professional Development Career Growth Opportunities to Become a LEADER Associate Product Discounts Qualifications Who you are: Willingness to learn and grow within our organization Sales experience preferred Stellar Communication skills Business Development savvy Appointment scheduling experience preferred A passion for educating patients with hearing loss Must be highly energetic and outgoing (a real people person) Be comfortable standing multiple hours Additional Information We are an Equal Employment Opportunity Employer.

Under the general direction of the Regional Manager, Hospital Services (HS), or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2 (HDC 2) is responsible for improving the hospital's donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2 will be assigned to hospitals by the Regional Manager with frequent travel to those select hospitals. At times, the HDC 2 may be required to assist with coverage for other hospitals in the service area. While in the hospitals as an Infinite Legacy representative, the HDC 2 will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital's donation potential, the HDC 2 is also responsible for data analysis towards the identification and execution of improvement opportunities. Education and Experience: Bachelor's degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate's degree and an additional 2 years of relevant work experience may be considered. Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience. Professional experience in a hospital setting is highly preferred. Demonstrated abilities in both autonomous project management and effective teamwork are required. Required Skills/Abilities: Proactive team player dedicated to enhancing the quality of donation and transplantation. Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals. Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner. Strong organizational skills demonstrated competence in short and long-range strategic planning. Demonstrated public speaking ability is also a valued skill. Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills. Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization. Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support. A valid driver's license must be maintained and possession of own reliable, insured automobile. Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs. Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays. Ability to travel throughout Infinite Legacy's Donor Service Area. Duties/Responsibilities: Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donation process, and implements customized strategic plans to increase hospital-wide organ and tissue donation. Plans are based on the results of death record reviews, industry standards, and evaluation of historical data performance. Implements hospital strategic plans throughout the year while providing updates on progress and executing necessary adjustments. Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area. Works collaboratively with key hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensures that all aspects of the organ and tissue donation processes are understood and regulatory compliance is achieved. Plans and implements individualized educational programs to meet educational needs for clients. Regularly provides the following services: formal and informal education; purposeful rounding; donation education in staff meetings, hospital skills days and/or learning management system; real-time education during donation activity; and materials, created or revised, as needed. Recognizes the donation challenges and opportunities for each institution and incorporates solutions, based on the strategic plan, into planning of educational programs. Regularly facilitates basic educational in-services. As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions. Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule. Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.” Conducts timely after-action review sessions of recoveries and referrals with key clients to analyze the efficiency of the hospital donor process, identify obstacles, and evaluate client satisfaction with Infinite Legacy's services. Provides timely on-site referral follow up for on-going organ referrals as applicable. Navigates hospital electronic medical records to locate, document and update pertinent health information in Infinite Legacy's medical record system. Collaborates with the medical team, reviews the plan of care, facilitates effective communication and coordinates with Infinite Legacy clinical teams as appropriate. Rounds regularly and provides education for non-acute units and support departments. Conducts regular performance coaching meetings with hospital administration, physicians and nursing leadership. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Provides regular feedback to hospital clients and key Infinite Legacy team members including results from medical record reviews, quality assurance mechanisms, donor referral and recovery information, donor outcomes, Hospital Services strategies plans, and future activities. Recruits key hospital personnel to serve as donor program champions and advises on policy and procedures. Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals. Conducts analysis of MRR data to identify opportunities for the realization of additional donation conversion and donation process improvements. Follows up with hospital staff in timely manner for all missed referrals and creates plans to mitigate variances. Compiles, analyzes and reports data to hospital partners monthly; adjust strategic plans to meet hospital needs. Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning. Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases. In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials. Responsible for maintaining current file of each hospital's policies to include brain death, DCD, withdraw of support, organ and tissue donation, and any other relevant policies. Responsible for making sure each of the above policies meets the clinical needs of the organization and current policies are uploaded to the internal electronic system. Required attendance and participation in organizational trainings, both internal and with hospital partners. Demonstrates competency in skills and attend meetings to obtain input and provide Hospital Services progress reports. Collaborates with Infinite Legacy's Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation. Works to facilitate hospital participation in Donate Life Month activities and other community outreach activities as applicable. Maintains accurate and timely documentation in each hospital's profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals. Responsible for up-to-date hospital appointments and calendar entry in Outlook. Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision. Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental objectives and organizational goals. May assist in leading specified team meetings, huddles or projects as assigned by the HS Regional Manager. Carries out donation bridge-conversations with family members when needed. Assists with clinical needs (DCD assessment, case initiation, donor management) when required and in conjunction with a phone resource such as a clinical team member and/or medical director. Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy's needs can be met at all times. Frequency of the on-call shifts will be based on departmental staffing. Trains new team members. Other duties as assigned. Working Conditions: This position requires consistent availability, travel, and certain physical, language, and communication abilities, including: Works in normal office/hospital environment where there are no physical discomforts due to temperature, noise, dust, etc. Attention to detail and use of a computer screen may produce mental and visual fatigue. Frequent travel to meetings, presentations, and other appointments. Willingness and ability to engage in 24-hour on-call responsibilities, including evenings, nights, and weekends. May require extended hours and travel. Valid driver's license and reliable, insured automobile for transportation. Work requires standing and walking for various tasks and lifting of supplies up to 40 pounds. Manual dexterity sufficient to operate telephones and computers. Ability to accurately communicate, converse, and exchange information in English over the telephone and in person. Computer literacy in a Microsoft Windows environment and demonstrated competency in the use of Microsoft Office software programs. Possible exposure to communicable diseases, hazardous materials, pharmacological agent, with likelihood of harm if established health precautions are not followed. This position is Level 1 - High level of exposure to Blood-borne Pathogens and TB. Employees will be in a hospital setting, including the operating room and may have exposure to donors, or packaged organs and tissues for transplant and/or research. Infinite Legacy will supply proper PPE. The employer retains the right to change or assign other duties to this position. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. Join Our Team & Enjoy Great Benefits! At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family. Our Benefits Include: Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones. Paid Time Off: Take the time you need to relax and recharge. 401K: Plan for your future with employer contributions. Life & Disability Insurance: Peace of mind, no matter what happens. Pet Insurance Discounts: Because your furry friends matter too! Tuition Reimbursement: We support your growth and development with education assistance. Join our team today and experience a workplace that truly values you! This position requires employees to be fully vaccinated and be able to provide proof.