Ambulatory care coordinator jobs in Ogden, UT

Previous MDS experience is required. The RN MDS Coordinator coordinates and assists with completion and submission of accurate and timely interdisciplinary MDS Assessments, CAAs, and Care Plans according to CMS RAI Manual Regulations and in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Associate's or bachelor's degree in nursing from an accredited college or university Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment. Two (2) years' nursing experience. Geriatric nursing experience preferred. CRN C Certification (clinical compliance) CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Advanced knowledge in field of practice Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Coordinate and assist with completion and submission of interdisciplinary, accurate, and timely MDS Assessments, CCAs, and Care Plans according to CMS RAI Manual Regulations Report any changes in a patient's condition identified by the MDS Assessment to the DON Provide education to direct care associates regarding updates or changes to the CMS RAI Manual or Skilled Nursing Facility Regulations that impact documentation Assist with review of the Interdisciplinary Comprehensive Care Plan Review Final Validation Reports and attest that all assessments have been completed and accepted into the CMS QIES system prior to billing and notify the Business Office when assessments are not ready to bill Review CMS Reports to identify assessments completed or submitted late and develop systems and processes to prevent reoccurrence Attend and participate in the Daily PPS Meeting, Monthly Triple Check, and other meetings upon request Perform functions of a staff nurse as required Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer

ABOUT THE ORGANIZATION This organization is a rapidly expanding manufacturing company with multiple facilities across North America. The company emphasizes safety, respect, teamwork, and operational excellence. As the business continues to scale production capacity, it is investing heavily in strengthening safety programs, compliance systems, and workforce engagement. THE OPPORTUNITY The HSE Coordinator will support daily health, safety, and environmental activities for one of the company's core manufacturing sites. This role reinforces safety expectations, assists with compliance tasks, and helps cultivate a proactive, accountable safety culture on the production floor. Working closely with the HSE Manager, supervisors, and frontline teams, the HSE Coordinator ensures consistent adherence to safety processes, regulatory requirements, and internal standards. This position is an excellent fit for an early-career HSE professional seeking hands-on experience and long-term career development within a growing manufacturing environment. KEY RESPONSIBILITIES Safety Program Support Assist in implementing and maintaining site-level safety programs, procedures, and training. Conduct daily walkthroughs, observations, and hazard identifications. Support Job Safety Analyses (JSAs), PPE assessments, safe work permits, and other safety tools. Incident Reporting & Compliance Participate in incident reporting, documentation, investigations, and tracking of corrective actions. Support OSHA recordkeeping, inspections, safety audits, and regulatory documentation. Maintain safety records, training logs, and compliance files. Training & Employee Engagement Assist in delivering safety orientations and toolbox talks. Promote safe behaviors through coaching, communication, and engagement on the floor. Support the rollout of safety campaigns, initiatives, and continuous improvement activities. Environmental & Sustainability Support Assist with environmental tasks such as waste management, spill response coordination, and recycling programs. Support environmental reporting and documentation under the direction of the HSE Manager. Collaboration & Teamwork Partner with Production, Maintenance, HR, and other teams to reinforce safety expectations. Escalate hazards, near misses, and high-risk conditions promptly to HSE leadership. Help strengthen a positive, respectful, and accountable safety culture across the site. WHAT YOU BRING At least 3 years of safety experience in manufacturing, industrial, or construction environments. Working knowledge of OSHA regulations and foundational safety concepts. Strong communication skills with the ability to build trust and rapport on the production floor. Detail-oriented, organized, and proactive in identifying and resolving hazards. Ability to conduct observations, support investigations, and maintain accurate documentation. Professional certifications such as OSHA 30, First Aid/CPR, CHST, or ASP (preferred but not required). Degree or diploma in Occupational Health & Safety, Environmental Science, or a related field preferred; experience may substitute. Authorization to work in the U.S. WHAT WE OFFER Competitive salary and performance-based incentives. Comprehensive medical, dental, and vision benefits. Retirement savings plans with employer contributions. Company-paid life and short-term disability coverage. Optional supplemental insurance. Generous paid time off and employee assistance resources. Opportunities for professional growth within a scaling, forward-thinking manufacturing organization. WHY THIS ROLE STANDS OUT This role offers the opportunity to be deeply embedded on the shop floor-directly influencing the safety culture and supporting the well-being of employees. You will work alongside experienced HSE leaders, gain hands-on experience across multiple safety programs, and develop the foundation for long-term advancement in health and safety within a fast-paced industrial environment.

We are seeking a Mechanical and Plumbing VDC Coordinator to join our team. This position plays a crucial role in developing detailed 3D models of mechanical systems using Building Information Modeling (BIM) technology. The role ensures design accuracy, detects potential conflicts, and enhances installation efficiency while adhering to electrical codes and project specifications. ***Looking for someone with strong field experience and is tech savvy. Doesn't need to be an EXPERT in required software's (CAD, REVIT, etc.). Extensive, hands-on software training will be provided.*** Required Skills & Qualifications: Mechanical duct and/or plumbing FIELD construction experience. Understanding of construction methods, terminology, workflows, and MEP field installations. Key Responsibilities: Utilize Revit to create accurate 3D models of electrical systems, including wiring, lighting, power panels, conduits, cable trays, hangers, and related components. Actively participate in VDC coordination meetings, preparing electrical content and collaborating with architectural, structural, and mechanical teams to identify and resolve clashes. Develop shop drawings and fabrication documents to optimize the construction process. Maintain detailed project documentation, including model updates, design modifications, and as-built drawings. Conduct site visits to ensure seamless coordination and effective communication. Assist in developing and maintaining Virtual Design and Construction (VDC) standards for Revit, Navisworks, and other software platforms. Job Type: Full-time Benefits: Flexible schedule Paid time off Professional development assistance Profit sharing Supplemental Pay: Bonus opportunities Performance bonus Signing bonus

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner * Answers and responds to telephone inquiries in a professional and timely manner * Schedules appointments * Gathers patients and insurance information * Verifies and enters patient demographics into EMR ensuring all fields are complete * Verifies vision and medical insurance information and enters EMR * Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients * Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete * Prepare insurance claims and run reports to ensure all charges are billed and filed * Print and prepare forms for patients visit * Collects and documents all charges, co-pays, and payments into EMR * Allocates balances to insurance as needed * Always maintains a clean workspace * Practices economy in the use of _me, equipment, and supplies * Performs other duties as needed and as assigned by manager * High school diploma or equivalent * Basic computer literacy * Strong organizational skills and attention to detail * Strong communication skills (verbal and written) * Must be able to maintain patient and practice confidentiality Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Four Pines Physical Therapy is a private practice physical therapy clinic that has been service the Teton County area since 1998. Since our inception, we have added two more locations one in Alpine, WY and one in Pinedale, WY. Four Pines offers an array of services geared to support our community. Our vision is to grow our rehab services across the region with the mission to support our local and commuter communities in their physical pursuits through skilled and professional care that allows each member to reach their fullest capacity as possible. Our culture is uplifting, compassionate, engaging, humble and we work to advance our knowledge base in our jobs to best serve the community and the business. We value accountability, teamwork, integrity, mentorship, compassion, honesty, and fun. Job Description Are you a reliable, compassionate, organized, and detail-oriented professional looking to make a difference in patients' lives? Our thriving private practice physical therapy clinic is seeking a dedicated Patient Care Coordinator to join our team. In this pivotal role, you'll be the first point of contact for our patients, ensuring they receive the highest quality care and service. Serious inquiries only please. Keys to success include Technical knowledge of Microsoft Office 365 and ability to learn new software (EMR and Billing) Reliability, flexiblity and the ability to work until 7pm M-TH, 5pm F Being professional, empathetic and compassionate towards others Organized and detail oriented with sound time management skills Ability to forward think and management multiple professional schedules Have well developed interpersonal skills and ability to have crucial conversations Have the ability to be accountable Be a strong representative of the company supporting company goals Be fun, dynamic, silly, professional Responsibilities include: Utilization of EMR to completely and accurately enter patient demographics, insurance, manage professional schedules Phone, email and text management Patient balance collections Insurance verification Team member with other PCCs, Virtual Assistants, Billing Team and Clinical Team KPI management/data entry Qualifications Ability to work within Microsoft 360 Ability to work within our EMR and Billing System with accuracy Attention to detail Reliability Focused yet flexible to handle a high paced environment Excellent communication skills Ability to manage crucial conversations especially around money Social Additional Information Compensation: Hourly rate of $25 - $30, dependent upon experience We offer a full benefits package including health, vision/dental insurance, LTD/STD, life insurance, 401K with company match as well as 3 weeks PTO, paid holidays, annual employee summer day.

Four Pines Physical Therapy is a private practice physical therapy clinic that has been service the Teton County area since 1998. Since our inception, we have added two more locations one in Alpine, WY and one in Pinedale, WY. Four Pines offers an array of services geared to support our community. Our vision is to grow our rehab services across the region with the mission to support our local and commuter communities in their physical pursuits through skilled and professional care that allows each member to reach their fullest capacity as possible. Our culture is uplifting, compassionate, engaging, humble and we work to advance our knowledge base in our jobs to best serve the community and the business. We value accountability, teamwork, integrity, mentorship, compassion, honesty, and fun. Job Description Are you a reliable, compassionate, organized, and detail-oriented professional looking to make a difference in patients' lives? Our thriving private practice physical therapy clinic is seeking a dedicated Patient Care Coordinator to join our team. In this pivotal role, you'll be the first point of contact for our patients, ensuring they receive the highest quality care and service. Serious inquiries only please. Keys to success include Technical knowledge of Microsoft Office 365 and ability to learn new software (EMR and Billing) Reliability, flexiblity and the ability to work until 7pm M-TH, 5pm F Being professional, empathetic and compassionate towards others Organized and detail oriented with sound time management skills Ability to forward think and management multiple professional schedules Have well developed interpersonal skills and ability to have crucial conversations Have the ability to be accountable Be a strong representative of the company supporting company goals Be fun, dynamic, silly, professional Responsibilities include: Utilization of EMR to completely and accurately enter patient demographics, insurance, manage professional schedules Phone, email and text management Patient balance collections Insurance verification Team member with other PCCs, Virtual Assistants, Billing Team and Clinical Team KPI management/data entry Qualifications Ability to work within Microsoft 360 Ability to work within our EMR and Billing System with accuracy Attention to detail Reliability Focused yet flexible to handle a high paced environment Excellent communication skills Ability to manage crucial conversations especially around money Social Additional Information Compensation: Hourly rate of $25 - $30, dependent upon experience We offer a full benefits package including health, vision/dental insurance, LTD/STD, life insurance, 401K with company match as well as 3 weeks PTO, paid holidays, annual employee summer day.

Job DescriptionDescription: Schedule: Full-Time, Monday - Friday during clinic hours Pay Range: $17 - $19 /hour Benefits: Health, dental, vision insurance, 401(k) with employer match, PTO, Wellness perks Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training The Position: Mountain Land Physical Therapy, is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you'll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare. What You'll Do: Greet and check in patients, creating a friendly and professional first impression Manage physical therapists' schedules using our scheduling software Collect co-pays, co-insurance, deductibles, and private payments at time of service Answer phones and respond to emails with exceptional customer service Maintain HIPAA compliance and confidentiality in all patient interactions Keep the front desk and waiting area organized, efficient, and welcoming Assist with medical record updates and administrative tasks What We're Looking For: Previous front office, medical receptionist, or customer service experience preferred Comfort using Microsoft Office and learning a scheduling software Strong communication and multitasking skills Friendly, team-oriented personality with a professional demeanor Willingness to learn and grow in a healthcare setting Why Join Us: Supportive team culture with mentorship at every stage of your career Room to grow into roles in medical billing, office management, or clinic operations Work that makes a difference by helping patients on their journey to recovery Requirements: High school diploma or equivalent Friendly, professional communication skills Comfortable using computers and learning new software Able to multitask in a fast-paced clinic Reliable and punctual Customer service or office experience preferred

Back @ Work Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Logan, UT Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

REPORTING RELATIONSHIPS Optometry Clinic Manager Positions Supervised: None This position will serve as the primary point of contact for patients, ensuring a positive experience from scheduling to follow-up. Responsibilities include appointment coordination, patient record management, insurance verification, and support for clinical tasks such as pretesting and contact lens training. The ideal candidate will foster patient loyalty by creating a welcoming and positive experience. This role requires building and maintaining strong personal connections with new individuals on a daily basis. Spanish-speaking skills are highly preferred. This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time. KEY RESPONSIBILITIES * Patient Interaction: Welcome patients in person and by phone; maintain confidentiality; assist with scheduling and paperwork; contact patient referrals * Scheduling: Manage provider calendars across multiple locations; confirm appointments; optimize patient flow; keep patient appointments on schedule by notifying the provider of the patient's arrival * Insurance & Billing: Verify benefits, obtain authorizations, and review coverage with patients. * Records Management: Collect payments; update patient accounts; scan and record exam information; Protect patients' rights by maintaining the confidentiality of personal and financial information. * Clinic Support: Maintain reception area; assist with pretesting and contact lens training; cross-train for technician/optician duties. * Other Duties: Perform additional tasks as assigned by the Clinic Manager. QUALIFICATIONS Education: High school diploma/GED required. Experience: Minimum 1 year in medical reception; insurance and billing experience preferred. Skills: * Exceptional customer service and written / verbal communication * Detail-oriented, organized, and tech-savvy * Ability to multitask and work collaboratively * Professionalism and reliability * Spanish-speaking highly preferred PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly Average Hearing: Able to hear average or normal conversations and receive ordinary information Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery Physical Strength: Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (Such as in a typical office) MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization Able to interpret various instructions Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Rocky Mountain University is an Equal Opportunity Employer.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA Role Overview The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between the patient and healthcare system. This position helps manage patient needs and coordinates services across multiple care teams and facilities. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient. Locations: Sugarhouse Health Center, Farmington Health Center, South Jordan Health Center Schedule:Monday - Friday, 8:00 - 5:00 Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system. Responsibilities Schedules patient appointments, tests and procedures and ensures the coordination of patient care plans across interdisciplinary teams. Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions. Assesses escalated patient questions and ensures the coordination of care plans. Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions. Triage referrals from physicians, both internal and external, in addition to self-referred patients. Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs. Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor. Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process. Provides detailed patient instructions and education in collaboration with providers and other clinical staff. Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes. Assists in the coordination of seminars and community outreach activities. Monitors program performance and coordinates any programmatic development within the team. Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements. Knowledge / Skills / Abilities Demonstrated excellent communication, interpersonal, organizational, and follow-through skills. Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service. Ability to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Able to prioritize and multi-task in a fast paced environment. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Qualifications QualificationsRequired Associate's degree in a Health Care, Business, Communications, related field, or the equivalency. Two years of applicable experience. Qualifications (Preferred) Preferred Competency in electronic patient charting and scheduling. Some departments may prefer experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Far Vision, Listening, Manual Dexterity, Near Vision, Reaching, Sitting, Speaking, Standing, Walking

Guardian Family Dental is looking for a warm, professional, and detail-oriented Patient Care Coordinator to join our front office team. If you're someone who enjoys helping people, thrives in a fast-paced environment, and is ready to grow with a patient-centered practice - we'd love to meet you! What You'll Do: Greet and check-in patients with warmth and professionalism Present treatment plans and financial options clearly and confidently Schedule appointments to ensure optimal patient flow and provider efficiency Communicate effectively with clinical team members and insurance carriers Handle patient questions related to treatment, insurance, and payments Maintain accurate and organized patient records Our Ideal Candidate: Previous dental front office or treatment coordination experience REQUIRED Friendly, reliable, and professional with strong communication skills Comfortable discussing financial arrangements and insurance questions Detail-oriented with strong organizational abilities A team player who enjoys creating a positive experience for every patient Schedule: Monday-Thursday: 8:00 AM - 5:00 PM Friday: By appointment Weekends: Off Why Join Guardian Family Dental? Friendly, tight-knit team culture Patient-first philosophy with long-term relationships Opportunity to grow and learn in a supportive environment Beautiful office located in sunny St. George, Utah

Part-time Description Location: Various Clinics including Pocatello East, Pocatello Golds, and Pocatello Campus (various clinics in Pocatello area) Schedule: M - F anytime 7 am - 7 pm Pay Range: $18 - $20/hour Interview Process: 1. Apply online 2. Self-paced online assessment (20-25 minutes) 3. In-person interview for you to meet the team and learn more about the role (30-45 minutes) 4. Offer and training The Position: Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you'll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, which is ideal for both experienced medical receptionists and those new to healthcare. What You'll Do: Greet and check in patients, creating a friendly and professional first impression Manage physical therapists' schedules using our scheduling software Collect co-pays, co-insurance, deductibles, and private payments at time of service Answer phones and respond to emails with exceptional customer service Maintain HIPAA compliance and confidentiality in all patient interactions Keep the front desk and waiting area organized, efficient, and welcoming Assist with medical record updates and administrative tasks What We're Looking For: Previous front office, medical receptionist, or customer service experience preferred Comfort using Microsoft Office and learning a scheduling software Strong communication and multitasking skills Friendly, team-oriented personality with a professional demeanor Willingness to learn and grow in a healthcare setting Why Join Us: Supportive team culture with mentorship at every stage of your career Room to grow into roles in medical billing, office management, or clinic operations Work that makes a difference by helping patients on their journey to recovery Requirements High school diploma or equivalent Friendly, professional communication skills Comfortable using computers and learning new software Able to multitask in a fast-paced clinic Reliable and punctual Customer service or office experience preferred Salary Description $18 - $20/hour

The ability to adapt to a growth mindset and be willing to learn and take accountability is a must for any individual within the walls of our establishments. Empathic and positive attitude is a required mindset for all employees as it is our duty to connect on a stelar level with one another as co-workers, but even more important is our patience and referring providers. We practice PATIENT with our peers and all individuals we come in contact with within our scope. Professional | Accountable | Timely | Intentional | Navigate | Thank You Basic Benefits (Health & Fringe) Health Dental Vision Basic and Voluntary Life and AD&D Short- and Long-Term Disability Safe Harbor Retirement Profit Sharing Retirement Supplemental SUMMARY The Patient Care Coordinator will be a self-motivated, self-starting, leader. Excellent communications to keep everyone updated and engaged in all aspects of the interventional and vascular office. Exceptional interpersonal skills in resolving complex and potential conflicts arising during any special, urgent, or untimely added procedures/patients. Providing optimal support to interventional and vascular patients & referring physicians and serving as back-up support to other scheduling modalities. Works closely with office supervisor, department supervisors, PA-Cs' and physicians to ensure physician/clinician and patient appointment preferences are met. RESPONSIBILITES · Answering multiple phone lines · Working in multiple different electronic systems via computer · Top notch customer service to all patients, referring physicians as well as intra department co-workers. · Establishing and maintaining interpersonal relationships · Securing required patient demographics. · Securing required documentation for procedure · Validating demographic information for completeness and accuracy. · Maintains the strictest ePHI, PHI and HIPAA confidentiality & complies with all CMS requirements. · Evaluating information to determine compliance with standards · Responsible for work outcomes and results · Documenting all necessary information in the computer systems. · Coordination of patient through the continuum of care. · Actively supports departmental and corporate strategic plans and goals. · Requires meeting strict deadlines. · Conflict management when dealing with unpleasant, angry or discourteous people. · Management of one's own time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Preferred certification: Medical Assistant or CNA preferred Knowledge: Knowledge of clinic policies and procedures. Knowledge of medical terminology and insurance practices. Knowledge of computer programs and applications. Knowledge of grammar, spelling and punctuation to communicate in written format. Knowledge of CPT and ICD-9 coding. Knowledge of managed care, Medicare, and Medicaid guidelines (CMS). Skills & Abilities Skill in effective personnel management including training staff and delegating duties. Skill in trouble-shooting insurance problems and appealing claims. Skill in maximizing insurance collections. Skill in written and verbal communication. Abilities: Ability to work effectively as a team member with physicians and other staff. Ability to flexibly respond to changing demands. Ability to plan, organize, prioritize and direct the work of others. Ability to identify claims problems and recommend solutions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to interpret and understand insurance benefits and reimbursement. Ability to communicate clearly and concisely with both written and verbal communication. Ability to process written and verbal communication instantaneously. Ability to establish and maintain effective working relationships with patients, employees, and the public. Equipment Operated: Standard office equipment with emphasis on telephone and computer hardware/software, Fax queue. Work Environment: Medical office. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office. Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a clerical staff in a clinical setting. While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist, regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include vision, distance vision and the ability to adjust focus. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests. This position is subject to background check as well as drug & alcohol screening. Location : 1 Location FLSA : FT - Non-Exempt Schedule: Minimum Requirement Monday - Friday 8:00 AM - 5:00 PM

REPORTING RELATIONSHIPS Optometry Clinic Manager Positions Supervised: None This position will serve as the primary point of contact for patients, ensuring a positive experience from scheduling to follow-up. Responsibilities include appointment coordination, patient record management, insurance verification, and support for clinical tasks such as pretesting and contact lens training. The ideal candidate will foster patient loyalty by creating a welcoming and positive experience. This role requires building and maintaining strong personal connections with new individuals on a daily basis. Spanish-speaking skills are highly preferred. This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time. KEY RESPONSIBILITIES Patient Interaction: Welcome patients in person and by phone; maintain confidentiality; assist with scheduling and paperwork; contact patient referrals Scheduling: Manage provider calendars across multiple locations; confirm appointments; optimize patient flow; keep patient appointments on schedule by notifying the provider of the patient's arrival Insurance & Billing: Verify benefits, obtain authorizations, and review coverage with patients. Records Management: Collect payments; update patient accounts; scan and record exam information; Protect patients' rights by maintaining the confidentiality of personal and financial information. Clinic Support: Maintain reception area; assist with pretesting and contact lens training; cross-train for technician/optician duties. Other Duties: Perform additional tasks as assigned by the Clinic Manager. QUALIFICATIONS Education: High school diploma/GED required. Experience: Minimum 1 year in medical reception; insurance and billing experience preferred. Skills: Exceptional customer service and written / verbal communication Detail-oriented, organized, and tech-savvy Ability to multitask and work collaboratively Professionalism and reliability Spanish-speaking highly preferred PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly Average Hearing: Able to hear average or normal conversations and receive ordinary information Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery Physical Strength: Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (Such as in a typical office) MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization Able to interpret various instructions Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Rocky Mountain University is an Equal Opportunity Employer.

REPORTING RELATIONSHIPS Optometry Clinic Manager Positions Supervised: None This position will serve as the primary point of contact for patients, ensuring a positive experience from scheduling to follow-up. Responsibilities include appointment coordination, patient record management, insurance verification, and support for clinical tasks such as pretesting and contact lens training. The ideal candidate will foster patient loyalty by creating a welcoming and positive experience. This role requires building and maintaining strong personal connections with new individuals on a daily basis. Spanish-speaking skills are highly preferred. This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time. KEY RESPONSIBILITIES Patient Interaction: Welcome patients in person and by phone; maintain confidentiality; assist with scheduling and paperwork; contact patient referrals Scheduling: Manage provider calendars across multiple locations; confirm appointments; optimize patient flow; keep patient appointments on schedule by notifying the provider of the patient's arrival Insurance & Billing: Verify benefits, obtain authorizations, and review coverage with patients. Records Management : Collect payments; update patient accounts; scan and record exam information; Protect patients' rights by maintaining the confidentiality of personal and financial information. Clinic Support: Maintain reception area; assist with pretesting and contact lens training; cross-train for technician/optician duties. Other Duties: Perform additional tasks as assigned by the Clinic Manager. QUALIFICATIONS Education: High school diploma/GED required. Experience: Minimum 1 year in medical reception; insurance and billing experience preferred. Skills: Exceptional customer service and written / verbal communication Detail-oriented, organized, and tech-savvy Ability to multitask and work collaboratively Professionalism and reliability Spanish-speaking highly preferred PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly Average Hearing: Able to hear average or normal conversations and receive ordinary information Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery Physical Strength: Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (Such as in a typical office) MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to deal with a variety of variables under only limited standardization Able to interpret various instructions Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs Language Ability: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Rocky Mountain University is an Equal Opportunity Employer.

Job Description Eagle Vision One is seeking a Patient Care Coordinator to join our team! We are looking for someone with a welcoming personality who enjoys helping others and is eager to contribute to a positive, patient-centered environment. Paid on-the-job training and mentoring will be provided for all new hires. Must possess superior customer service skills and a genuine desire to learn and grow with our team. Key Responsibilities Include: Direct interaction with patients, ensuring a warm and professional experience Answering a multi-line phone system Scheduling patients and verifying/understanding insurance benefits Insurance billing and posting payments accurately and efficiently Assisting with additional administrative tasks as needed The ideal candidate will be detail-oriented and comfortable working with insurance claims and payment processing. Strong communication skills and the ability to work both independently and collaboratively are essential. We value individuals who are personable, approachable, and thrive in a fast-paced, team-driven environment. Applicants selected for interview will be given an aptitude test. Additional Requirements: Ability to work 40 hours weekly Must be dependable and committed to providing excellent service to our patients Previous experience with medical or vision insurance billing is a plus, but not required What We Offer: Medical, dental, vision, 401k Paid time off, holiday, and vacation pay Team-building activities and weekly training meetings A fun, supportive workplace that encourages growth and learning About us: Eagle Vision One has been serving the Treasure Valley for over 20 years, offering comprehensive eye care services with a focus on legendary service, and has been voted Idaho's Best eyecare provider. With offices in Eagle and Meridian and 8 providers caring for our patients, we are one of the largest privately owned practices in the state. We are excited to be expanding with a new location in Star and a dedicated medical center being added to our Eagle office. Join our team and become part of a caring and professional environment dedicated to helping people maintain healthy vision. Visit eaglevisionone.com to learn more about our office, take a virtual tour, and read what our patients are saying. We are looking forward to receiving your application. Thank you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Porter is growing and looking to expand our Care Guide Coordination Team! Who We Are Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter's™ Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member's specific needs, and directs Porter's team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience. Who You Are The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization. What You'll Do The Care Guide acts as a personal resource to Porter members (customers, patients, caregivers) to assist with a wide variety of healthcare-related needs and helps them to be successful in navigating through their healthcare journey. Ideal candidates will have the experience, drive, and compassion to seek out opportunities to proactively identify needs and resources to meet those needs, help members to understand the complexities of our healthcare system, ensure that members are fully utilizing their insurance plan benefits, and reduce costs (e.g., locate cost-effective solutions, identify the most appropriate site of care, help prevent avoidable admissions/readmissions, etc.). Job responsibilities include, but are not limited to: • Engage and assist members with all aspects of the Porter relationship, account, products, and Porter's Member Platform • Proactively identify the needs of members and provide personalized service • Act as a comprehensive resource for assisting members with a broad range of healthcare questions and needs • Identify and document Social Determinants of Health (SDOH) and assist with identification of community resources • Facilitate communications to bridge the gap between patients and appropriate clinical teams as needed • including scheduling PCP and specialty appointments and following up to ensure member follows through • Help identify and facilitate education resources to assist members in their self-care • Interpret and articulate Health Plan benefits and coverage, and ensure that members are fully utilizing their benefits • Be readily available to assist members via omnichannel resources (phone, email, chat) • Manage & update customer CRM (Salesforce Service Cloud) • Document relevant details about all patient/Caregiver interactions. • Boost member satisfaction and loyalty by providing a consistently excellent experience and striving to go above and beyond. • Assist members with hospital discharges (when applicable): ▹Coordinates and facilitates patient discharge planning in collaboration with other healthcare professionals. ▹Collaborate with patients, caregiver(s), and healthcare team to facilitate a discharge process that enhances patient satisfaction and adherence to discharge orders and ensures efficiency of time and resources involved in each patient discharge. ▹Review case notes from Hospital providers to identify Durable Medical Equipment (DME) needs, schedule requested appointments, and/or facilitate other needs required to ensure optimal outcomes for patients' post-discharge. ▹Act as concierge to identify and facilitate DME procurement and follow-up appointment needs for patients What You'll Need Qualifications That Are Preferred • 2-3 years of experience working in direct contact with patients in a healthcare setting • Demonstrated ability to interpret and apply health insurance benefits • A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) • Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued during challenging times • Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, respect, and compassion • Ability to pivot tasks and demonstrate strong time management skills to juggle various time driven responsibilities while keeping member needs at the forefront • Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating • Ability to work with team to cover on-call and holiday schedules as needed Qualifications That Are Required • High School Diploma • A dedicated work area established that is separated from other living areas and background noise, and ensures professional work environment and patient information privacy • Ability to keep all company-sensitive documents and systems secure • A reliable, high-speed internet connection Benefits of Working with PorterRemote Work EnvironmentPaid Time OffLaptop SuppliedBenefits - Medical Dental Vision Voluntary Life + AD&DA fun team and special culture

A note from our Founder, Brooke Ochojski: Welcome to Skin N' Tox Aesthetics! A little bit about me! I am an RN with over 18 years of experience. For over more than 1/2 of my nursing career, I have been involved in medical aesthetics. I have been injecting for over 13 years now. During my career as an injector, I have been perfecting my craft in the art of cosmetic injectables with ongoing annual trainings with the best in the industry. This is to ensure I consistently provide safe and beautiful results. I am also very passionate about helping people reach their “skin dreams” by coming up with custom treatment plans using medical-grade skincare combined with in-office treatments. I opened Skin N' Tox Aesthetics in January 2020, in an effort to bring something new and beautiful to the Treasure Valley. I wanted to provide a beautiful atmosphere with highly trained and educated team members. I pride myself on continuing education and believe it is best to share the wisdom and pearls we have gained along our journeys. In an effort to do this, I developed and teach a Beginner Cosmetic Injection Course for MD's, NP's and RN's as well as provide custom, private trainings. Position Overview: Skin N' Tox is seeking a dynamic and results-driven Aesthetic Consultant to lead client consultations and drive revenue growth. This role is ideal for a confident, outgoing sales professional with excellent communication skills and a passion for aesthetics. The consultant will educate clients, recommend personalized treatment plans, and convert consultations into sales while ensuring an exceptional patient experience. They will also promote new services and collaborate with the marketing team on outreach efforts and lead management. Acting as a key liaison between clients, providers, and management, this individual will play a crucial role in growing Skin N' Tox. If you are a persuasive communicator with a strong sales mindset, we'd love to hear from you! Key Responsibilities: Patient Consultation: Conduct thorough consultations with patients to explain recommended treatments and answer questions. Customize treatment plans based on individual patient needs and preferences. Sales and Relationship Building: Utilize strong sales techniques to effectively communicate the value of recommended treatments. Build rapport with patients, fostering a trusting and comfortable environment. Marketing, Promotion, & Lead Management Actively engage in marketing initiatives by promoting services, special offers, and new treatments through consultations, events, and community outreach. Follow up with leads, nurture client relationships, and maintain a strong pipeline to drive conversions and maximize revenue. Metrics Tracking: Track key performance metrics related to treatment plan acceptance, patient satisfaction, and clinic goals. Analyze data regularly to identify trends and areas for improvement. Collaborate with the management team to develop strategies based on performance metrics. Job-type: Part-time or full-time Compensation: $18/hr plus significant bonus potential Qualifications: A minimum of 2 years sales experience in a MedSpa or equivalent experience in high-end beauty or retail environments. Must have general knowledge of medical aesthetics and skin care. Excellent interpersonal and communication skills.

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff. **Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.** **Essential Functions** + Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information + Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system + Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system. + Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes + Supports Providers and Care Managers in working at the top of their license. + Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams + Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers. + Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned. + Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers. + Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices **Skills** + Patient Care Coordination + Patient Information + Patient Support + Patient Advocacy + Patient Care Documentation + Computer Literacy + Referral Coordination + Healthcare Industry + Patient Care + Referrals **Qualifications** Minimum Qualifications + Experience in a customer service role requiring use of enterprise software systems. + Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring. + Demonstrated customer service and problem-solving skills. + Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills. + Demonstrated skills in diplomacy and discretion with excellent customer relations skills. Preferred Qualifications + One year of health care or customer service work experience. + A working knowledge of the healthcare industry, roles, and terminology. + Experience in a role that includes coaching and training others to use enterprise software or case management systems. **Physical Requirements:** **Physical Requirements** + Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. + Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. + See and read computer monitors and documents. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.54 - $28.24 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.