Client Care Coordinator
Ambulatory care coordinator job in Salem, OR
Responsive recruiter Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Tuition assistance
Vision insurance
Wellness resources
Are you a compassionate, organized and upbeat professional who thrives in a fast-paced, people-centered environment? We're looking for a Client Care Coordinator to join our dedicated team at ComForCare Home Care where we believe that great care starts with exceptional coordination.
Job Description: ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients, and work diligently to keep them safe at home. With ComForCare, clients can live independently and continue to do the things they love.
As a Client Care Coordinator at ComForCare, you will be the key connection point between clients, caregivers, and the agency--ensuring high-quality care, smooth scheduling and strong communication every step of the way and maintain confidentiality of client and employee information.
Why Join ComForCare:
Treated with respect and dignity
Ongoing training and development opportunities
Be part of a mission-driven team that truly makes a difference in people lives
Positive, supporting and team- oriented work culture
Competitive pay
Opportunity to BONUS every Quarter
Make an Impact: After 20 years in business, we know the industry better than anyone. Make a meaningful difference by ensuring that clients receive timely and effective care while fostering a supportive, positive environment for employees.
You will help ensure seniors and individuals receive the care they deserve. What We Are Looking For:
High school diploma or G.E.D. certificate
Excellent verbal, written and interpersonal communication skills.
Previous experience in staffing or as a scheduler or experience in home care, healthcare or customer service is preferred
A warm, professional and upbeat attitude--you're the kind of person people enjoy working with
Strong organizational and problem-solving abilities
Ability to multitask in a dynamic environment
Proficiency in basic computer systems (Excel spreadsheets, Google drive Docs and sheets, scheduling software) or the ability to learn how to use them.
What You Will Be Doing:
Serve as the primary point of contact for new and existing clients and their loved ones.
Coordinate and maintain accurate client care schedules based on individual care plans
Match clients with compatible caregivers to promote long-term professional relationships.
Conduct any follow-up calls with clients and caregivers after each shift (especially the first), addressing any concerns promptly.
Assist with new client onboarding and care plan development
Collaborate with the scheduling and clinical teams to ensure exceptional service delivery.
Document interactions, updates, and changes accurately and in a timely manner.
Promote a positive and professional image of the agency at all times.
Participate in an on-call rotation.
Ensure all services comply with agency standards, licensing regulations and state guidelines.
Participate in audits, case reviews and quality assurance initiatives.
Monitor overtime of employees
Provides direction to direct care employees to ensure safe and effective coverage of client needs
Maintain adequate numbers and contact information of all available staff
Maintain confidentiality in all aspects of the job, respecting client and employee records
Salary Range:
$19.00-$22.00
Compensation: $19.00 - $22.00 per hour
Live your best life possible while helping others live theirs.
Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.
At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:
Treated with respect and dignity.
Provided exceptional training on a regular and ongoing basis.
Are never alone in the field - support is always available.
Thoughtfully matched with clients that they are compatible with.
Join our team and be a part of a certified Great Place To Work ! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work .
By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.
Equal Opportunity Employer: Disability/Veteran.
Auto-ApplyExceptional Needs Care Coordinator(QMHP)
Ambulatory care coordinator job in The Dalles, OR
Job Description
is eligible for a sign on bonus of $5,000! Working Title: Exceptional Needs Care Coordinator Program: Community Support Services Reports To: Clinical Supervisor
Travel required: Drive locally, regionally, and state-wide to transport clients and provide services in the community. The minimum travel requirement will be quarterly, with additional travel required based on client service needs.
Hours/ FTE: M-F, 8.30 am - 5 pm, 1.0 FTE (37.5 hours)
Pay Range (Dependent on experience):
$5125.83- $6230.48/month
FLSA Status: Exempt
Description:
The Exceptional Needs Care Coordinator (ENCC) supports the needs of individuals with serious and persistent mental illnesses (SPMI) who have been or may be admitted to the Oregon State Hospital (OSH); have accessed inpatient psychiatric hospitalization; and/or are in residential treatment homes or facilities. This role provides Choice Model Services that promote opportunities for the most independent environment situation and removes barriers to living within the community by collaborating with individuals and local and state community partners.
Mid-Columbia Center for Living (MCCFL) is a Certified Community Behavioral Health Clinic (CCBHC) that specializes in providing services that are both trauma-informed and recovery-oriented to persons/consumers with mental illness and addictions. Trauma-informed care includes safety, choice, collaboration, trustworthiness, and empowerment for both clients and staff. MCCFL serves Hood River, Wasco, and Sherman Counties and utilizes a consumer-involved, consumer-engaged, and consumer-driven model. MCCFL provides a whole-person care approach to adults and children to address both physical and mental health needs. MCCFL offers a variety of programs including a mobile crisis unit, intensive case management, ongoing counseling, community support, supported employment, jail diversion, hospital discharges, hearings, and more.
What skills and education do you need:
Any combination of education, licensure, and experience that demonstrates the ability to perform the position's essential responsibilities is qualifying. This includes:
Certification as a Qualified Mental Health Professional (QMHP) through the Mental Health and Certification Board of Oregon (MHACBO), or registration as QMHP-R within 14 days of hire is required.
Master's degree in a MHACBO qualifying field AND
Relevant experience providing counseling, case management, or care coordination in behavioral health such as an acute hospital, residential facility, or related setting.
Two (02) years of overall relevant experience preferred.
Experience with co-occurring disorders strongly preferred.
Bilingual in Spanish/English language preferred.
Must possess a valid Oregon or Washington Driver's License, maintain an acceptable driving record and be insurable for client service purposes and for travel between business office for meetings and/or trainings.
Must pass all criminal history check requirements as required by ORS 181.536 to 181.537, and in accordance with OAR 407-007-0220 to 407-007-0370.
What you'll do:
(The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform):
Ensure smooth development and operation of Choice Model Services:
Act as liaison to the OSH to include the following:
Acute hospitalization authorizations.
Conduct person-centered planning with clients and families as appropriate to client needs.
Perform discharge planning for clients being released from the hospital and transitioning back into the community; and
Attend all appropriate meetings with State, Mental Health Organizations (MHOs) and/or clients/families regarding community-based services.
Coordinate with MCCFL Mobile Crisis employees and Emergency Room workers at the time the client is admitted to the State hospital for tracking and planning.
Provide transition planning and management.
Develop operational procedures in collaboration with other MHOs for local placements, including:
Client screening processes.
Service plan coordination utilizing principles of wraparound and person-centered planning; and
Develop system for tracking financial/funding and utilization management for vacancies in all appropriate settings.
Provide exceptional needs care coordination to include:
Assess individuals' needs and determine eligibility for services.
Conduct person-centered planning and case management with clients and families as appropriate to client needs for those clients in residential settings or other placements to step-down into the least restrictive environment.
Submit contract amendment requests to appropriate residential placements as needed.
Respond to community requests for referral and placement for clients in the priority populations, and for those clients that are served outside of designated priority populations.
Work within the community and Agency to develop a rich service array and resources for clients transitioning into the community, and for clients transitioning between settings outside of the hospital setting.
Participate in and attend all required meetings at the State and agency level to include,
Interdisciplinary Team (IDT); local planning committee; residential team meetings; and any other relevant meetings as directed by the Clinical Services Supervisor and Clinical Services Manager.
Provide consultation to all community partners necessary to ensure efficient program operations.
Work with other MCCFL programs to ensure seamless service coordination for clientele eligible, entitled to, and/or in need of additional services.
Drive locally, regionally, and state-wide to transport clients and provide services in the community. This includes overnight travel and stays from 3-5 nights to provide monthly face-to-face visits with clients across the state.
What we'll do:
We recognize your value and will strive to keep you engaged and appreciated. The selected candidate will receive:
Competitive salary, dependent on experience.
95% employer-paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB
PERS Retirement Contribution
11 Holidays including 1 floating holiday
15 vacation days a year for exempt employees
12 sick days a year
Education reimbursement and loan forgiveness- HRSA!
The hiring process:
Application review
Questionnaire (if additional information is needed)
Panel Interview
Possible second-round panel interview
Conditional Offer
DMV Record Review, if the position requires driving
10 Panel Drug Screen(Although recreational marijuana use is legal in the state of Oregon, you will not be considered for this position if you're unable to pass a pre-employment drug screening due to federal regulations.)
Criminal History check through Orchards BCU
Reference check
Licensure Primary Source Verification
MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at ************ or email ************.
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Patient Care Coordinator
Ambulatory care coordinator job in Oregon
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Thurston, OR
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications:
High School Diploma or equivalent
Communication skills - must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Auto-ApplyClient Care Coordinator - TM023
Ambulatory care coordinator job in Portland, OR
Title: Intensive Mental Health Care Coordinator Schedule: Mon-Fri 9-5p Wage Range: $21.00-$29.00/hr Non - exempt, hourly If you are a motivated and dedicated Intensive Mental Health Care Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!
At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.
Company Mission:
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
About the Company:
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview:
Provides care coordination, case management, community support services (assistance with maintaining income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW clients. Works as a part of the Mental Health at the Totem Lodge location and in close collaboration with the Medical services and other NARA NW programs. Assists clients and providers in developing and implementing strengths-based service plans for case management and community-based services. Acts as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and medical providers (internal and external).
What you will do:
* Provide support, case management, and community-based services to clients living with severe and persistent mental health concerns that significantly affect their functioning.
* Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training, housing, health care, socialization, and other community resources as identified in a strengths-based plan.
* Provide skills training, such as finance management, medication management, disease/illness management, self-advocacy, and other skills training as needed including applying for housing, applying for jobs, use of public transportation, nutrition, hygiene, etc.
* Targeted crisis intervention in collaboration with clients' primary behavioral health and medical providers.
* Assist clients with SUD in finding AA/NA meetings and other recovery supports, in close collaboration with Recovery Support Services and Outreach Team.
* Refer to, and work closely with, Housing and Supported Employment teams.
* Assist clients in learning about and accessing cultural resources and activities.
* Monitor well-being of clients in the community setting on a routine basis as determined by service plan (outreach).
* Send and track / follow-up on referrals to internal and external resources.
* Deliver food boxes to clients as-needed.
* Provide outreach calls and letters to clients not following-up with services. Assisting with closing of client charts.
* Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care as-needed.
* Assist Adult MH Intake Department and Operations Supervisor with tasks, as assigned.
* Work collaboratively with Elder Mental Health Case Managers, Elder Tribal Navigator, and support line specialists within NARA NW to assist clients with a variety of care management needs.
* Provide a warm handoff for clients who are being referred to internal and external resources, (e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural activities, etc.).
* Coordination of care - actively initiate and maintain communication and collaboration with all members of client's support system and service team as permitted by the client.
* Provide hospital follow-up services as directed by NARA NW's Life is Sacred Team.
* Close collaboration with Life is Sacred Team for case management, coordination of care, and connection to resources for clients who are at elevated suicide risk and/or experiencing current or recent DV/IPV.
* Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
* Participate in multi-disciplinary team meetings to coordinate care.
* Attend all mandatory meetings and clinical supervisions.
Intensive Care Coordinator
Ambulatory care coordinator job in Portland, OR
* -------------------------------------------------------------- The Intensive Care Coordinator (ICC) is responsible for developing and implementing member-centric, individualized care plans and providing telephonic and community-based care coordination for members with high health care needs, including members with complex behavioral concerns, severe and persistent mental illness, substance use disorders, and/or receiving facility based, in-home or community-based psychiatric services. The ICC utilizes clinical expertise in behavioral health conditions and knowledge regarding the adult and children's system of care to provide coordination that is member driven, strengths based, and culturally and linguistically appropriate. The ICC acts as the primary care coordination liaison for providers working with members involved in, on waitlists for, or who may qualify for, Wraparound or Choice Model Services.
NOTE: This hybrid role averages 2-3 partial days per week in the community, with the remainder of work done remotely from home.
Estimated Hiring Range:
$81,000.00 - $99,000.00
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
* --------------------------------------------------------------
Essential Responsibilities
Assessment and Care Planning
* Assess for and identify care coordination needs.
* Identify risk factors and service needs that may impact member outcomes and address appropriately.
* Utilize a trauma-informed approach to provide member-centric care and support.
* Assist in helping members move through the continuum of care based on clinical/medical need.
* Coordinate with providers to ensure consideration is given to unique needs in integrated planning and that care plans are timely and effective.
* Identify suspected abuse and neglect issues and appropriately report to mandated authorities.
* Implement care coordination plan in collaboration with member, providers, case workers and other relevant parties.
* Work closely and collaborate with behavioral health treatment providers, crisis services, Developmental Disability, APD, DHS, etc.
Intensive Care Coordination
* Provide telephonic and community-based care coordination to eligible members and families.
* Provide support and coordination for members receiving treatment in the higher levels of behavioral health care such as psychiatric residential treatment, intensive community based or psychiatric day treatment.
* Ensure treatment recommendations are understood by the member and provider and assist members through transitions to the next level of care or treatment provider.
* Facilitate communication between members, their support systems other community-based partners and clinical care providers and ensure care plans are shared, as appropriate.
* Forward relevant information of members requiring special consideration of benefits to Medical Management Review RNs or to affiliated CareOregon programs.
* Serve as a resource to the organization on mental health and substance use topics and issues.
* Accept assignment of and maintain a caseload of members.
* Effectively coordinate an interdisciplinary team for integrated care plan support of complex members.
* May participate in monthly state hospital IDT meetings as well as discharge planning meetings.
* Participate in CCO/APD IDT meetings to coordinate care services for OHP members in long term care services.
* Collaborate with community providers, state and county case workers, community partners, vendors, agencies, Choice contractors, wraparound teams, and other relevant parties
* Provide direction as appropriate to non-clinical Care Coordination staff involved with the member
Transition Assistance
* Assist in transition/discharge planning for members discharging from acute care settings or those who are transitioning from long term care, the Oregon State Hospital or other residential facilities to ensure a smooth transition back to community-based supports.
* Ensure discharge/transition plans are evaluated holistically from physical and behavioral health perspectives.
* Ensure members on the state hospital Ready to Transition (RTT) list are prioritized for referral into appropriate transition setting through collaboration with and community partners including the CHOICE ENCC.
* May compile and distribute referral packets to residential and foster care facilities as needed.
* Coordinate care for members residing outside of service area as required in contract.
Compliance
* Maintain unit compliance with Coordinated Care Organization requirements.
* Maintain tracking data for program evaluation and reporting purposes.
* Maintain timely and accurate documentation about each member per program policies and procedures.
* Maintain working knowledge of COA and OHP benefits, including Addictions and Mental health benefits.
* Report member complaints to Appeals and Grievance team for investigation and follow-up, per protocol.
* Participate in quality and organizational process improvement activities and teams when requested.
* Assist Quality Assurance (QA) staff in identifying behavioral health providers with practice patterns which are not in conformity to best practice standards.
* Maintain unit compliance with the Model of Care requirements if applicable.
Organizational Responsibilities
* Perform work in alignment with the organization's mission, vision and values.
* Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
* Strive to meet annual business goals in support of the organization's strategic goals.
* Adhere to the organization's policies, procedures and other relevant compliance needs.
* Perform other duties as needed.
Experience and/or Education
Required
* Master's degree in social work, counseling or other behavioral health field
* Minimum 2 years' experience in mental health and/or drug and alcohol treatment for the population being served
* Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle
Preferred
* Experience with a similar population in health plan case management/care coordination or behavioral health integration in a person-centered primary care home, experience administering the Oregon Health Plan (OHP) (Medicaid) and the Centers for Medicare and Medicaid Services (CMS) (Medicare) benefits
* Related experience in the use of Motivational Interviewing (MI)
* Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or equivalent
* Certification as CCM (Certified Case Manager) and/or Certified Alcohol Drug Counselor II or III (CADC II or III)
Knowledge, Skills and Abilities Required
Knowledge
* Knowledge of current version of the Diagnostic and Statistical Manual of Mental Disorders (DSM) criteria for mental health and substance dependence/abuse diagnoses, ASAM (American Society of Addiction Medicine) criteria for alcohol and/or drug dependence treatment and Mental health
* Knowledge of best practices and treatment modalities
* Knowledge of co-morbidities that indicate potential for psychiatric de-compensation and/or relapse
* Knowledge of side effects of psychotropic medications that may impact health status and adherence with treatment recommendations and behavioral health integration in primary care settings
* Knowledge of the Oregon Health Plan benefit package, eligibility categories, and Oregon Medical Assistance Program (MAP) rules and regulations
* Knowledge of Medicare parts A and B benefit packages and the Centers for Medicare and Medicaid Services (CMS) rules and regulations and community resources
* Knowledge of community resources
Skills and Abilities
* Ability to exercise sound clinical judgment, independent analysis, critical thinking skills, and knowledge of behavioral health conditions to link members with appropriate providers
* Ability to meet department standards for competency in the use of motivational interviewing within 12 months of hire, collaborate with members, providers, and community partners to develop plans to address complex care needs and monitor and evaluate a plan of care for optimal outcomes
* Ability to work in an environment with diverse individuals and groups
* Ability to establish collaborative relationships and effectively lead a multidisciplinary team
* Ability to manage multiple tasks and to remain flexible in a dynamic work environment and work autonomously and effectively set priorities
* Ability to participate in work-related continuing education when offered or directed
* Ability to provide excellent customer service and verbal and written communication
* Basic word processing skills
* Ability to learn, focus, understand, and evaluate information and determine appropriate actions
* Ability to accept direction and feedback, as well as tolerate and manage stress
* Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day
* Ability to operate a motor vehicle
Working Conditions
Work Environment(s): ☒ Indoor/Office ☒ Community ☐ Facilities/Security ☒ Outdoor Exposure
Member/Patient Facing: ☐ No ☒ Telephonic ☒ In Person
Hazards: May include, but not limited to, physical, ergonomic, and biological hazards.
Equipment: General office equipment and/or mobile technology
Travel: Requires travel outside of the workplace at least weekly; the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
Intensive Care Coordinator
Ambulatory care coordinator job in Grants Pass, OR
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Auto-ApplyPatient Care Coordinator - Arrow Dental (Salem, Oregon)
Ambulatory care coordinator job in Salem, OR
Job Description
At Arrow Dental, LLC, we're passionate about helping you on your journey to be better. We are currently seeking a full-time Patient Care Coordinator in our Dental Clinic located in Salem, Oregon. This position is responsible for administering the day-to-day activities of the business office, including maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.
Clinic hours Monday-Thursday 7:30am-5:30pm
Arrow Dental primarily serves Medicaid patients. This is to help the community with the large population of Medicaid members that either became Medicaid eligible due to the Affordable Care Act (ACA), or the expansion population that was previously enrolled on the Standard plan and rolled into the Plus plan effective January 1, 2014.
Benefits:
Competitive pay, retention bonuses
Medical, Dental, Life Insurance, and Employee Assistant Program
PTO and paid company holidays
401k and FSA
Annual clothing allowance
Pay Range: $21.80 to $26.92 per hour (depending on experience) Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Primary Functions:
Complete day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for neat, professional appearance and make necessary changes
Greet and welcome patients and visitors to the practice
Help explain office policy to patients
Collect payment from patients at time of treatment
Make follow-up appointment as needed
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Assist in the treatment room as needed
Verify and update insurance information on all patients
Submit treatment plans for predetermination of benefits when appropriate
Coordinate patient referrals when necessary
Prepare claims forms for patients with dental insurance
Monitor inventory and order office supplies as needed
Performs other duties as assigned
Required Skills:
High school diploma or equivalent
1- 2 years dental office experience preferred
Knowledge of dental terminology, procedures and dental insurance
Typing ability of 40 wpm net
Computer proficiency with Microsoft Office applications, dental software experience helpful
Ability to speak Spanish is highly desirable
Strong organizational and detail orientation skills
Strong verbal, written, and interpersonal communication skills
Ability to work well under pressure work with frequent interruptions and shifting priorities
Participate effectively as a team player
Ability to come into work on time and on a daily basis
Maintain confidentiality and project a professional business image.
Arrow Dental seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.
Arrow Dental values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Patient Care Coordinator
Ambulatory care coordinator job in Eugene, OR
Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with BenchMark Physical Therapy to offer exceptional outpatient orthopedic therapy services to the Eugene, OR community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
Position Summary:
The Patient Care Coordinator supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
A day in the life of an Patient Care Coordinator:
Core responsibilities.
Collect all money due at the time of service.
Convert referrals into evaluations.
Schedule patient visits.
Customer Service o Create an inviting clinic atmosphere.
Make all welcome calls.
Monitor and influence arrival rate through creation of a great customer experience.
Practice Management o Manage schedule efficiently.
Manage document routing o Manage personal overtime.
Manage non-clinical documentation.
Manage deposits.
Manage caseload, D/C candidate, progress note, and insurance reporting.
Monitor clinic inventory.
Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
What experience do you need?
High School Diploma or equivalent.
Communication skills - must be able to relate well to Business Office and Field leadership.
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
As a member of a team, must possess efficient time management and presentation skills.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you.
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
3-week Paid Time Off plus paid holidays.
401K + company match.
Auto-ApplyCare Coordinator 2
Ambulatory care coordinator job in Portland, OR
The Specialty MA role provides a wide range of clinical support duties and is an integral part of the medical care team. The Specialty MA independently performs clinical administrative and technical functions that is critical within the department of General Surgery. This position will ensure that the patient care is seamless and that the continuity of care is achieve for every patient. The main tasks are to systematically bridge gaps between numerous services necessary for patient care such as laboratory and imaging, specialty care, primary care, social work and communicate the plan to the patient and patient's representative. This position also supports providers daily by performing clinical administrative duties within their scope such as order entry, managing lab results, scheduling appointments and coordinating. This position will also support the clinical team by reviewing scheduled appointments and coordinating the needs prior, during and after the visit. This role will work under the clinical direction of the physicians and directly reports to the Clinical Support Supervisor.
Function/Duties of Position
Key Responsibilities & Performance Standards
* Patient Care Management - Responsible for coordinating and managing aspects of the patient's clinical care process. Works with the providers by providing support with medication refills and providers support to the patient and family. Places lab, diagnostic and scheduling orders as directed by the physicians and coordinates with facilities and patients. Monitors the Epic in Basket messages and ensures timely response is received by patient, providers and answers messages within their scope. Monitors refill request received in Epic and from Right fax and manages this efficiently to avoid disruption in patient care. Manages Prior Authorization and processes appeals appropriately. Insures all needed testing is resulted and in the patients EMR prior to appointments/procedures.
* Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Requests and inputs the results of the outside testing into the EMR and forwards to the provider/RN for review. Works with provider and RN to insure patients are completing needed testing according to their surveillance schedule.
* Communication - Provides information and education to patients, family members, and referring physician office staffs. Acts as communication link with physicians, nurses, referring physician offices, ancillary services, and patients. Provides accurate patient information. Responds to voice mail and email messages based on priority of patient process and as triaged by the RNs. Attends MD/department team meetings as appropriate. Responds to patient questions in Mychart, phone calls, emails, and faxes in regards to scheduling or care issues within scope.
* Documentation/Data Management - Documents legibly, concisely and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Participates as assigned with database input. Initiate and implement processes to facilitate new protocol implementation and tracking tools as indicated
* Patient Care/Rooming: Accompanies patient from waiting room and verifies patients identity with two identifiers, takes and records vital signs such as blood pressure, pulse rate, respiration rate, weight, height and temperature; enters patient medications and allergies into EHR; refers patient to medical staff for immediate examination or treatment; transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; observes and reports changes in patient's conditions or fall risk; works with front desk staff to communicate delays to patients; monitors in-room wait times and work to facilitate efficient clinic flow; assists physician in emergency procedures such as cardiopulmonary resuscitation. Chaperones for sensitive examinations regardless of patient's gender.
Required Qualifications
Three years' experience in a hospital or hospital based clinic setting, AND
High School diploma or equivalent, AND
Current BLS certification at hire, AND
One of the following four:
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License OR For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam
For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN or Dental Assistant qualification are exempt from this requirement.)
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:
* The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
* The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
* The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
* The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
Any applicable certifications or licensures must be maintained for the duration of employment.
In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families.
Preferred Qualifications
* High School diploma or equivalent.
* Three years of experience as a certified medical assistant in an ambulatory clinic specifically in Surgery and performing job duties that are the same or equivalent to a care coordinator
* Bilingual
* Computer skills, including EHR
* Well versed in Epic and Care Everywhere
Additional Details
* This position works in an extremely fast-paced and hectic environment with many interruptions, multiple demands, and conflicting priorities. This position works with people at all levels of the organization and interacts with numerous internal OHSU departments and external customers ( referring physician offices). When on site, the office setting is small relative to the number of staff using it. It creates the need to be able to deal with phone noise, many simultaneous conversations and frequent interruptions. There may be opportunities for remote work with this position. Work schedule is four days a week; 8 hours per day. Shift: Monday-Friday 8:00am-4:30pm. Possibility of hybrid work 3 days working from home, 2 days working in clinic.
* Physical demands include pushing, pulling, stooping and lifting up to 50 lbs. Must be able to support the full weight of a patient up to 200 lbs if necessary. Equipment usage includes heavy use of phone, computers, and OHSU's electronic medical record systems. If working remotely, must have the ability to set up a workstation at home. Requires communication in a respectful, caring and non-judgemental manner.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
Auto-ApplyClient Care Coordinator
Ambulatory care coordinator job in Bend, OR
Almost Family, LLC is a leading provider of in-home healthcare services dedicated to helping individuals and families achieve optimal health and well-being in the comfort of their own homes. Our compassionate team delivers personalized care and support, making a meaningful difference in the lives of the clients we serve.
Position Summary
The Client Care Coordinator plays a vital role in delivering exceptional client care and support to our clients and their families. This position requires strong communication, organization, and relationship-building skills, as well as the ability to collaborate effectively with internal team members to ensure seamless care. This is a full-time position, Monday through Friday, from 8:00 AM to 5:00 PM, with a one-hour lunch break each day.
Key Responsibilities
Coordinate and schedule client appointments and in-home visits
Maintain accurate, timely documentation of client information and care plans
Respond to client and family inquiries professionally and promptly
Collaborate with internal care teams to support high-quality, coordinated client care
Assist in developing and implementing effective client care strategies
Qualifications
High school diploma or equivalent required
Previous experience in client care, healthcare, or a related field preferred
Excellent communication and interpersonal skills
Strong organizational, time management, and multitasking abilities
Ability to work independently and as part of a collaborative team
Must be able to travel in and around all of the Central Oregon area
Compensation & Benefits
Hourly wage of $25, paid bi-weekly
$0.50/hr increase for bilingual in Spanish
Health Benefits (Medical, Vision, and Dental)
Mileage Reimbursement
Paid Time Off Plan
Ongoing training and professional development opportunities
Why Join Almost Family, LLC?
At Almost Family, LLC, you'll be part of a supportive team committed to compassionate, high-quality care. We value our employees and provide opportunities for growth while making a positive impact on the lives of clients and their families.
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Hillsboro, OR
Patient Care Coordinator - Epion Aesthetics & Wellness (Hillsboro, OR)
Are you passionate about aesthetics, wellness, and delivering exceptional client care? Epion Aesthetics & Wellness is seeking a warm, professional, and detail-oriented Patient Care Coordinator to join our team!
About Us:
At Epion, we deliver a luxury experience that goes beyond aesthetics. Our culture is rooted in genuine connection, personalized care, and treating every client like family. We lead with compassion, professionalism, and a commitment to ongoing education-making sure each treatment is backed by both science and soul.
Key Responsibilities:
Welcome clients and guide them through check-in, check-out, and treatment flow
Answer phones, respond to inquiries, and maintain timely, professional communication
Manage the schedule efficiently for multiple providers using EMR software (Aesthetic Record)
Educate patients on services, memberships, promotions, and pre/post-treatment instructions
Process payments and maintain financial accuracy
Support clinic cleanliness, treatment room prep, and inventory tracking
Represent the Epion brand with grace and consistency
Growth opportunities to Clinic Manager
Ideal Candidate:
Compassionate, empathetic, and genuinely cares about people's well-being
Client-centered and focused on making patients feel safe, valued, and empowered
Detail-oriented with an artistic eye-appreciates the art and science behind beauty
Professional, polished, and confident with strong boundaries
Eager to learn, grow, and stay on top of new technologies and techniques
Team player with a growth mindset-no drama, no ego, lifts others up
Trustworthy, ethical, and upholds the highest standards of integrity and safety
Qualifications:
Excellent interpersonal, organizational, and multitasking skills
Tech-savvy and proficient in scheduling software (Aesthetic Record)
Professional appearance and demeanor
Passion for aesthetics, wellness, and client care
Health & wellness experience required
Schedule:
Part-Time: Wednesday-Friday 9am-5pm, Saturday 9am-2pm
Compensation:
Part-time, hourly based upon experience
Location:
Hillsboro, OR (also serving Beaverton, Portland, Lake Oswego, Clackamas)
Career Advancement:
Opportunities for growth and continued education
Patient Care Coordinator
Ambulatory care coordinator job in Milwaukie, OR
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
M, W, F, TH, Fri
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$20-$23/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyResident Care Manager/MDS Coordinator - RN - Sunnyside
Ambulatory care coordinator job in Salem, OR
Job Description
Resident Care Manager/MDS Coordinator (RN)
Setting: Skilled Nursing
Status: Full-Time
Schedule: Monday-Friday
Apply online at ************************
At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:
Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
401 (k) Plan: After 90 days of employment, with matching program.
Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
EAP Canopy with unlimited telehealth mental health visits.
Continuing Education and Higher Education Reimbursement.
Generous employee referral bonus program.
Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
Professional Development: Opportunities for growth and development within the company.
Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.
Responsibilities:
Participate in the development of a written plan of care for each resident and review resident's medical and nursing treatments to ensure they are in accordance with the resident's care plan and wishes.
Complete the planning, scheduling and revising of the MDS, including the implementation of CAA's and Triggers.
Make daily rounds to ensure that all nursing personnel are performing their work assignments.
Review nurses' notes to ensure that they are informative and descriptive of the nursing care being provided and the resident's response to care and wishes.
Develop and maintain a good working rapport with all facility personnel to ensure that the needs of the resident are met.
Participate in reviews of the discharge plans and prepare reports for the Care Plan Committee as directed.
Delegate, train, evaluate and support RN, LPN and CNA personnel.
Provide direct nursing care as necessary.
Assist the Director of Nursing Services and fill in as needed.
Participate in facility surveys by authorized government agencies.
Make recommendations for new or changes in procedures, policies, methods, education, reference material and general nursing practices to ensure the highest level of quality patient care is given.
Attend continuing education programs designed to keep you abreast of changes in your profession, and participate in/provide leadership for in-service training for nursing personnel.
Review patient care plans for appropriate goals, problems, approaches, and revisions based on nursing needs.
Ensure all personnel involved in providing care to the patients are aware of their care plans.
Schedule and facilitate care plan conferences.
Monitor and guide the completion of PPS and OBRA assessments.
Manage the Utilization Review (UR) process.
Oversee MAR's treatment, flow sheets and physicians orders.
Participate in facility surveys by authorized government agencies.
Qualifications:
Must possess a nursing degree from an accredited college or university.
Must possess a current, unencumbered, active license to practice as a registered nurse in this state.
Must have a minimum of 1 year of experience as a supervisor in a healthcare setting.
Must have training in rehabilitative and restorative nursing practices.
MDS Certification is preferred.
Knowledgeable and experienced in the RAI process, CAAs, RUG categories and MDS 3.0.
Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to nursing care facilities.
Must chart nurses' notes in an informative and descriptive manner that reflects the care provided to the resident and resident's response to care.
Experience with Electronic Medical Records and computer documentation systems.
Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.
Must have active CPR/BLS certification
Avamere is an Equal Opportunity Employer and participates in E-Verify
#clinical95
Care Coordinator 1
Ambulatory care coordinator job in Portland, OR
The Care Coordinator role provides a wide range of clinical support duties and is an integral part of the medical care team. The Care Coordinator performs clinical administrative and technical functions that is critical within the department of General Surgery/ Bariatric Surgery. This position will ensure that the patient care is seamless and that the continuity of care is achieve for every patient. The main tasks are to systematically bridge gaps between numerous services necessary for patient care such as laboratory and imaging, specialty care, primary care, social work and communicate the plan to the patient and patient's representative. This position also supports providers daily by performing clinical administrative duties within their scope such as order entry, managing lab results, scheduling appointments and coordinating. This position will also support the clinical team by reviewing scheduled appointments and coordinating the needs prior, during and after the visit. This role will work under the clinical direction of the physicians and nurses and directly reports to the Clinical Support Supervisor.
Function/Duties of Position
Patient Care Management - Responsible for coordinating and managing aspects of the patient's clinical care process. Works with the providers by providing support with medication refills and providers support to the patient and family. Places lab, diagnostic and scheduling orders as directed by the physicians and coordinates with facilities and patients. Monitors the Epic in Basket messages and ensures timely response is received by patient, providers and answers messages within their scope. Monitors refill request received in Epic and from Right fax and manages this efficiently to avoid disruption in patient care. Manages Prior Authorization and processes appeals appropriately. Insures all needed testing is resulted and in the patients EMR prior to appointments/procedures.
Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Requests and inputs the results of the outside testing into the EMR and forwards to the provider/RN for review. Works with provider and RN to insure patients are completing needed testing according to their surveillance schedule
Documentation/Data Management - Documents legibly, concisely and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Participates as assigned with database input. Initiate and implement processes to facilitate new protocol implementation and tracking tools as indicated.
Patient Care/Rooming: Accompanies patient from waiting room and verifies patients identity with two identifiers, takes and records vital signs such as blood pressure, pulse rate, respiration rate, weight, height and temperature; enters patient medications and allergies into EHR; refers patient to medical staff for immediate examination or treatment; transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; observes and reports changes in patient's conditions or fall risk; works with front desk staff to communicate delays to patients; monitors in-room wait times and work to facilitate efficient clinic flow; assists physician in emergency procedures such as cardiopulmonary resuscitation. Chaperones for sensitive examinations regardless of patient's gender.
Required Qualifications
Two years' experience in a hospital or hospital based clinic setting, AND
High School diploma or equivalent, AND
Current BLS certification at hire, AND
One of the following four:
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR
Successful completion of a formal medical services training program of the United States Armed Forces, OR
Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR
Current Oregon Practical Nurse License
For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN qualification are exempt from this requirement.)
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:
The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
Any applicable certifications or licensures must be maintained for the duration of employment.
In addition to receiving the appropriate certification noted above, Medical Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs.
Preferred Qualifications
1 year of experience as a certified medical assistant in an ambulatory clinic specifically in Surgical Specialties and performing job duties that are the same or equivalent to a care coordinator.
Bilingual
Computer skills, including EHR
Well versed in Epic and Care Everywhere
Additional Details
This position works in an extremely fast-paced and hectic enviornment with many interruptions, mulitple demands, and conflicting priorities. This position works with people at all levels of the organiztion and interacts with numerous internal OHSU departments and external customers ( referring physician offices). When on site, the office setting is small relative to the number of staff using it. It creates the need to be able to deal with phone noise, many simultaneous conversations and frequent interruptions. There may be opportunities for remote work with this position. Work schedule is five days a week; 8 hours per day. 8:00-4:30pm
Physical demands include pushing, pulling, stooping and lifting up to 50 lbs. Must be able to support the full weight of a patient up to 200 lbs if necessary. Equipment usage includes heavy use of phone, computers, and OHSU's electronic medical record systems. If working remotely, must have the ability to set up a workstation at home. Requires communication in a respectful, caring and non-judgemental manner.
All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
Auto-ApplyAssociate Patient Care Coordinator and Patient Care Coordinator - Southern Oregon - Multiple Clinics
Ambulatory care coordinator job in Medford, OR
This is a combined posting for an Associate Patient Care Coordinator and Patient Care Coordinator . The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these three positions, we encourage you to apply.
HOME CLINIC: Open positions are located at various clinics across the Southern Oregon (including: Primary Care and Specialty Care Clinics). We will discuss current open positions and your preferences during the interview.
Providence caregivers are not simply valued - they're invaluable. Join our team at PROVIDENCE HEALTH & SERVICES - OREGON and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Key Responsibilities
+ Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
+ Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
+ Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information,and patient support.
+ Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
+ Demonstrate growth and proficiency in supporting Providence's mission of compassionate, high-quality care.
+ Able to manage multiple tasks and competing priorities
Associate Patient Care Coordinator (1)
Required Qualifications:
+ 6 months of customer service related experience.
Preferred Qualifications:
+ 6 months of office experience, medical office preferred. Recent experience in the medical field.
+ 6 months of electronic medical record
Patient Care Coordinator (2)
Required Qualifications:
+ 1 year of experience in medical/healthcare setting.
+ Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
+ Electronic Medical Records experience (e.g. EPIC)
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 406268
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 5012 PMG S STAFFING
Address: OR Medford 840 Royal Ave
Work Location: PMG South Royal Bldg-Medford
Workplace Type: On-site
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyIntensive Care Coordinator
Ambulatory care coordinator job in Grants Pass, OR
Intensive Care Coordinator at AllCare Health with the Population Health team in Grants Pass, Oregon!
We Are Seeking Qualified Candidates to Join Our Team!
AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.
Summary of the Position
This position is responsible for identifying social determinants of health needs for all AllCare Medicaid, Medicare, and Medicare dual eligible members of all ages, assisting in navigating the community-based network of services, providing benefit education, facilitating communication between the member and their providers, and assisting in member development of a self-management plan by performing the following duties.
Essential Duties
Assessment, planning, implementing, coordinating and requesting services required to meet member's health care needs to ensure timely access to medical, behavioral health, and community services and to ensure that all services are provided within HIPAA guidelines.
Acts as an advocate for members in problem resolution and facilitates collaboration with the interdisciplinary care team (ICT) in order to assist members to develop a knowledge base that will allow self-reliance.
Conducts thorough planning to determine and document specific objectives, goals, and actions to meet the member's identified needs, including re-evaluation of the individualized care plan (ICP).
Job Duties
Assumes responsibility for a mixed acuity case load.
Conducts engagement activities and provides benefit information to members including those with mental health, physical health, and oral health care needs.
Facilitates consents and gathers clinical information.
Acts as a key liaison in keeping lines of communication open between members, the ICT, provider, behavioral health, chemical dependency vendor, and/or DHS caseworker.
Refers members and collaborates with internal staff from the Enrollment, Member Services, Utilization Management, and Quality Management Departments.
Facilitates communication and coordinates community support and social service systems to ensure continuity of services.
Ensures accurate and complete Care Management System documentation.
Provides care coordination in a variety of settings as the need dictates (i.e., in the office, provider offices, other healthcare facilities, and member homes).
Develops and maintains a strong information base of community resources.
Demonstrates boundaries regarding confidentiality and personal relationships.
Assesses member learning style and develops teaching approaches appropriate to reading and comprehension skills.
Helps members choose actions that will bring goals and objectives to completion in a timely manner.
Collaborates with providers of care to ensure appropriate access to services and follow up on the results of referrals.
Assists as needed in quality initiatives for the department.
Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC).
Prepares for and participates in all required DSNP trainings, education, and member audits.
Participates in initial, annual, and ongoing trainings.
Acts as preceptor during the onboarding of new hire employees.
Works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from care coordination leaders.
Meets all required training including those listed in Relias Learning Module System (LMS).
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Other duties as assigned.
On Call Responsibilities
This position requires on-call responsibilities. During on call shifts, this role is either waiting to be engaged or in an engaged state. Schedules are provided in varying formats to ensure qualified personnel is available during our business requirements, for each area of responsibility. Required on call times may change throughout the year depending on business needs.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Clinical Supervision
This position receives clinical supervision from an assigned clinician. Supervision needs will be evaluated based on clinical experience and performance.
Job Requirements
May require the use of personal vehicle for local travel (subject to mileage reimbursement).
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Being bilingual in another language, including American Sign Language (ASL), is an invaluable skill that enhances our ability to deliver culturally responsive care. We strongly encourage you to apply if you are bilingual.
All relevant experience can be listed in your resume to perform essential duties of the position including the following: lived, volunteer, professional, or a combination of experience and education
.
Education
High school diploma or general education degree (GED).
Experience
Six months to one-year related experience and/or training in related field is required. Working knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.
Certificates, Licenses, and/or Registrations
Valid Oregon Driver's License and vehicle insurance.
Mental Health First Aid Certification or willing to become certified within 90 days of hire.
Traditional Health Worker certification through OHA is preferred (Requires NPI number).
Technical Skills
Familiarity with the Healthcare industry.
Excellent organization and time-management skills.
Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
Knowledge of and compliance with HIPAA regulations.
Knowledge of the widespread impact of trauma and paths for recovery
Knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.
Interpersonal Skills
Demonstrate accountability, inspiring trust and confidence from others.
Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
Work with high initiative, energy and effectiveness in a fast-past environment.
Effectively and professionally communicate with team members and customers.
Collaborate within a multidisciplinary, diverse team to provide professional service.
Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
Prioritize and organize work according to competing timelines.
Allocate your time so that you can complete tasks within established deadlines.
Adapt to change, learn quickly, and work with ambiguity.
Use creativity and resourcefulness to solve new problems.
Cope and self-manage during stressful situations.
Maintain an attentive and empathetic demeanor.
Maintain a high degree of professionalism and confidentiality.
Effectively work with people with mental illness and from diverse backgrounds and experiences.
Provide respectful and understanding service to customers within a multicultural environment.
Create a pleasant experience for all customers, such as being personable and attentive.
Meet timelines for goals safely and with high level of quality.
Negotiate, consider many viewpoints and settle differences quickly.
Make decisions independently in accordance with established policies and procedures.
Seek out information to learn more about our environment and community.
Commit to being culturally aware.
Bilingual Skills
Bilingual in English/Spanish is preferred for this position.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Computer Skills
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
Reasoning Ability
Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.
The employee must be able to work onsite as needed.
The employee must be able to work from a home office as needed.
The employee must be able to travel locally as needed.
The employee has exposure to communicable disease and body fluids.
Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.
Company Overview
AllCare Health Website: ******************************
AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at ***************************************
AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.
The AllCare Health family of businesses is guided by our corporate principles:
Purpose | Working together with our communities to improve the health and well-being of everyone.
Values | Trust, Innovation, Relationships, and Voice.
Vision | Thriving, Inclusive, and Equitable communities.
Brand Promise | Changing Healthcare to Work for You.
AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others.
If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call ************ and ask for Human Resources.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Monday - Friday; 8:00am - 5:00pm w/ a 1 hour unpaid lunch & two paid 15 minute breaks
40 hours per week
Auto-ApplyPatient Care Coordinator - Arrow Dental (Salem, Oregon)
Ambulatory care coordinator job in Salem, OR
At Arrow Dental, LLC, we're passionate about helping you on your journey to be better. We are currently seeking a full-time Patient Care Coordinator in our Dental Clinic located in Salem, Oregon. This position is responsible for administering the day-to-day activities of the business office, including maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.
Clinic hours Monday-Thursday 7:30am-5:30pm
Arrow Dental primarily serves Medicaid patients. This is to help the community with the large population of Medicaid members that either became Medicaid eligible due to the Affordable Care Act (ACA), or the expansion population that was previously enrolled on the Standard plan and rolled into the Plus plan effective January 1, 2014.
Benefits:
Competitive pay, retention bonuses
Medical, Dental, Life Insurance, and Employee Assistant Program
PTO and paid company holidays
401k and FSA
Annual clothing allowance
Pay Range: $21.80 to $26.92 per hour (depending on experience) Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Primary Functions:
Complete day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for neat, professional appearance and make necessary changes
Greet and welcome patients and visitors to the practice
Help explain office policy to patients
Collect payment from patients at time of treatment
Make follow-up appointment as needed
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Assist in the treatment room as needed
Verify and update insurance information on all patients
Submit treatment plans for predetermination of benefits when appropriate
Coordinate patient referrals when necessary
Prepare claims forms for patients with dental insurance
Monitor inventory and order office supplies as needed
Performs other duties as assigned
Required Skills:
High school diploma or equivalent
1- 2 years dental office experience preferred
Knowledge of dental terminology, procedures and dental insurance
Typing ability of 40 wpm net
Computer proficiency with Microsoft Office applications, dental software experience helpful
Ability to speak Spanish is highly desirable
Strong organizational and detail orientation skills
Strong verbal, written, and interpersonal communication skills
Ability to work well under pressure work with frequent interruptions and shifting priorities
Participate effectively as a team player
Ability to come into work on time and on a daily basis
Maintain confidentiality and project a professional business image.
Arrow Dental seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law.
Arrow Dental values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Patient Care Coordinator
Ambulatory care coordinator job in Eugene, OR
Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with BenchMark Physical Therapy to offer exceptional outpatient orthopedic therapy services to the Eugene, OR community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
Position Summary:
The Patient Care Coordinator supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
A day in the life of an Patient Care Coordinator:
* Core responsibilities.
* Collect all money due at the time of service.
* Convert referrals into evaluations.
* Schedule patient visits.
* Customer Service o Create an inviting clinic atmosphere.
* Make all welcome calls.
* Monitor and influence arrival rate through creation of a great customer experience.
* Practice Management o Manage schedule efficiently.
* Manage document routing o Manage personal overtime.
* Manage non-clinical documentation.
* Manage deposits.
* Manage caseload, D/C candidate, progress note, and insurance reporting.
* Monitor clinic inventory.
* Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
* Complete quarterly compliance training.
What experience do you need?
* High School Diploma or equivalent.
* Communication skills - must be able to relate well to Business Office and Field leadership.
* Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
* As a member of a team, must possess efficient time management and presentation skills.
Fulltime positions include:
* Annual paid Charity Day to give back to a cause meaningful to you.
* Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
* 3-week Paid Time Off plus paid holidays.
* 401K + company match.
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Patient Care Coordinator
Ambulatory care coordinator job in Eugene, OR
BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for an Patient Care Coordinator to join our team in Eugene, OR
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
Position Summary:
The Patient Care Coordinator supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
A day in the life of an Patient Care Coordinator:
Core responsibilities.
Collect all money due at the time of service.
Convert referrals into evaluations.
Schedule patient visits.
Customer Service o Create an inviting clinic atmosphere.
Make all welcome calls.
Monitor and influence arrival rate through creation of a great customer experience.
Practice Management o Manage schedule efficiently.
Manage document routing o Manage personal overtime.
Manage non-clinical documentation.
Manage deposits.
Manage caseload, D/C candidate, progress note, and insurance reporting.
Monitor clinic inventory.
Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
What experience do you need?
High School Diploma or equivalent.
Communication skills - must be able to relate well to Business Office and Field leadership.
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
As a member of a team, must possess efficient time management and presentation skills.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you.
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
3-week Paid Time Off plus paid holidays.
401K + company match.
Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Auto-ApplyCare Coordinator 2
Ambulatory care coordinator job in Portland, OR
The OHSU Digestive Health Center offers patients an interdisciplinary team approach to the prevention, detection, and treatment of digestive disorders. Our teams blend clinical expertise with research advances to achieve the best possible care and outcomes. The team includes patients, their referring physicians, and a wide range of OHSU specialists.
The Specialty MA role provides a wide range of clinical support duties and is an integral part of the medical care team. The Specialty MA independently performs clinical administrative and technical functions that is critical within the department of Gastroenterology. This position will ensure that the patient care is seamless and that the continuity of care is achieve for every patient. The main tasks are to systematically bridge gaps between numerous services necessary for patient care such as laboratory and imaging, specialty care, primary care, social work and communicate the plan to the patient and patient's representative. This position also supports providers daily by performing clinical administrative duties within their scope such as order entry, managing lab results, scheduling appointments and coordinating. This position will also support the clinical team by reviewing scheduled appointments and coordinating the needs prior, during and after the visit. This role will work under the clinical direction of the physicians and directly reports to the Clinical Support Supervisor.
Function/Duties of Position
* Patient Care Management - Responsible for coordinating and managing aspects of the patient's clinical care process. Works with the providers by providing support with medication refills and providers support to the patient and family. Places lab, diagnostic and scheduling orders as directed by the physicians and coordinates with facilities and patients. Monitors the Epic in Basket messages and ensures timely response is received by patient, providers and answers messages within their scope. Monitors refill request received in Epic and from Right fax and manages this efficiently to avoid disruption in patient care. Manages Prior Authorization and processes appeals appropriately. Insures all needed testing is resulted and in the patients EMR prior to appointments/procedures.
* Care coordination - Ensures patients follow through with outside referrals to other specialties, labs and diagnostic imaging. Requests and inputs the results of the outside testing into the EMR and forwards to the provider/RN for review. Works with provider and RN to insure patients are completing needed testing according to their surveillance schedule.
* Communication - Provides information and education to patients, family members, and referring physician office staffs. Acts as communication link with physicians, nurses, referring physician offices, ancillary services, and patients. Provides accurate patient information. Responds to voice mail and email messages based on priority of patient process and as triaged by the RNs. Attends MD/department team meetings as appropriate. Responds to patient questions in Mychart, phone calls, emails, and faxes in regards to scheduling or care issues within scope.
* Documentation/Data Management - Documents legibly, concisely and completely to ensure that others can accurately assess the status of patients' progress by reviewing that documentation. Participates as assigned with database input. Initiate and implement processes to facilitate new protocol implementation and tracking tools as indicated.
* Patient Care/Rooming: Accompanies patient from waiting room and verifies patients identity with two identifiers, takes and records vital signs such as blood pressure, pulse rate, respiration rate, weight, height and temperature; enters patient medications and allergies into EHR; refers patient to medical staff for immediate examination or treatment; transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; observes and reports changes in patient's conditions or fall risk; works with front desk staff to communicate delays to patients; monitors in-room wait times and work to facilitate efficient clinic flow; assists physician in emergency procedures such as cardiopulmonary resuscitation. Chaperones for sensitive examinations regardless of patient's gender.
Required Qualifications
Three years' experience in a hospital or hospital based clinic setting, AND
High School diploma or equivalent, AND
Current BLS certification at hire, AND
One of the following four:
Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR Successful completion of a formal medical services training program of the United States Armed Forces, OR Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR Current Oregon Practical Nurse License OR For dental school hires only as an alternative to qualifications 1-4: Completion of a Dental Assistant training program and successful completion of the DANB exam
For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN or Dental Assistant qualification are exempt from this requirement.)
MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:
* The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
* The American Medical Technologists (AMT), awarding the Registered Medical Assistant (R.M.A.)
* The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
* The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
Any applicable certifications or licensures must be maintained for the duration of employment.
In addition to receiving the appropriate certification noted above, Medical and Dental Assistants will be required to successfully demonstrate competencies prior to completion of probation or the internal job change evaluation period, as appropriate.
Ability to work independently and as a member of the team, including leadership.
Knowledge of patient flow and back office functions. Ability to effectively and efficiently perform chart scrubbing and panel outreach activities. Demonstrated strong analytic skills, including displaying and interpreting data. Proficiency with EPIC, Microsoft Office including Excel, Word and Power Point. Ability to manage time sensitive competing demands and meet deadlines. Working knowledge of medical terminology. Strong relationship building skills, excellent communication skills, exceptional customer service skills, highly sensitive to patient needs. Demonstrated knowledge and attention to the needs of Special Needs patients and their caregivers and families.
Preferred Qualifications
* Three years of experience as a certified medical assistant in an ambulatory clinic specifically in Gastroenterology and performing job duties that are the same or equivalent to a care coordinator.
* Bilingual
* Computer skills, including EHR
* Well versed in Epic and Care Everywhere
Additional Details
* This position works in an extremely fast-paced and hectic enviornment with many interruptions, mulitple demands, and conflicting priorities. This position works with people at all levels of the organiztion and interacts with numerous internal OHSU departments and external customers (referring physician offices). When on site, the office setting is small relative to the number of staff using it. It creates the need to be able to deal with phone noise, many simultaneous conversations and frequent interruptions. After training is complete Hybrid work from home 3 days per week, in clinic 2 days per week. Work schedule is Monday-Friday. 8:30am-5pm
* Physical demands include pushing, pulling, stooping and lifting up to 50 lbs. Must be able to support the full weight of a patient up to 200 lbs if necessary. Equipment usage includes heavy use of phone, computers, and OHSU's electronic medical record systems. If working remotely, must have the ability to set up a workstation at home. Requires communication in a respectful, caring and non-judgemental manner.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at ************ or *************.
Auto-Apply