Ambulatory care coordinator jobs in Palm Harbor, FL

We're looking for an On-Site Specialty Pharmacy Care Coordinator in St. Petersburg, FL to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career. About the Role As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers. This is an onsite role at an office location in St. Petersburg, FL. What You'll Do * Complete prior authorizations * Source financial assistance on behalf of patients * Process pharmacy claims * Coordinate medication dispensing and shipping * Improve the patient experience by answering questions and requests * Act as a liaison between the patient, their provider and the pharmacist About You * You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career * You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone * You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance * You are excited about working in a start-up environment and helping to build workflows and processes from the ground up * You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc) * You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great * You are a creative problem solver interested in positively impacting each patient's pharmacy experience * You are an initiative taking individual contributor who can also promote teamwork and collaboration amongst colleagues * Pharmacy technician, licensed practical nurse or similar licensure as may be required in the applicable state * Technician registration or licensure in State of employment, national certification as CPhT is preferred * You may have the opportunity to travel to our client sites 10-15% of the time Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway, and give us both the chance to find out. Expected Hourly Rate: $22/hr - $32/hr This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits. Why You Should Join Our Team A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need. At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas-no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We're committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives-at home, at work and everywhere in between. In particular, we offer: * Paid time off * Generous parental leave * Comprehensive healthcare, vision and dental benefits * Competitive salary and equity stake We're backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.

We are in search of a Patient Care Coordinator who will work to create a positive and seamless experience for the new patients who are enrolled in our comprehensive treatment programs. This position ensures that patients feel supported, oriented, and confident as they begin their care journey at our clinic. Key Responsibilities: Welcome the patient to the Clinic and provide comprehensive orientation of all clinic facilities and services. Serve as the main point of contact for new patients during their first few days Provide clinic tours and explain the layout and treatment areas Review patient treatment schedules and help them understand where and when to go for each service Assist with check-ins and accompany patients to initial appointments and introduce the patients to the staff who will be delivering treatments Coordinate with care team members to resolve patient questions or concerns promptly Monitor new patient experience and escalate feedback to the care team or leadership Assist with patient care needs to ensure the patient continues to receive excellent care. Foster a welcoming, supportive, and professional environment Qualifications: Must have a minimum of 1 year of professional experience in a healthcare setting Previous experience in a patient support role preferred Strong interpersonal and communication skills Comfort with navigating schedules, discussing plans with patients, and escorting patients throughout the clinic Professional, compassionate, and calm under pressure Education and/or Experience: High school diploma or GED. Must be dependable, highly organized, systematic, and an excellent ability to multi-task. Attention to detail and ability to complete tasks with accuracy and properly prioritize. Ability to respond compassionately to the most sensitive inquiries or complaints from patients. Must have excellent interactive communication skills, making patients feel comfortable and at-ease. Proficient in EMR, Word, and Excel; typing speed of 40 WPM. Compensation range: $20 - $25 per hour Hours: • Full-time, minimum of 37.5 hours per week • Monday through Friday Benefits: Employer sponsored health, vision and dental benefits Ancillary benefits (e.g. Life, Short Term Disability, etc.) Paid Time Off Holiday Pay Employee discount LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

Outgoing and caring problem solver needed at Watts Dental! Our Apollo Beach, FL office does so much more than clean teeth. We empower patients to take charge of their oral health by providing quality education and creating tailored treatment plans. We're hiring a full-time Patient Care Coordinator to explain treatment options and help set up financial plans to meet each patient's needs. Would you like to make a tangible impact and reach the next level in your career? Keep reading! GET THE BENEFITS YOU DESERVE WHILE DOING WHAT YOU LOVE: What We're Offering Our Patient Care Coordinator: Experience-based pay of $24.00 - $30.00/hour Medical, dental, and vision insurance Short- and long-term disability coverage Paid time off (PTO) Safe harbor 401(k) plan Ongoing education and professional development opportunities Cutting-edge facility and technology Supportive and collaborative work environment What You'll Be Doing: You'll be the friendly and compassionate person who helps patients understand their financial obligations and find ways to cover their dental treatment. Clear communication skills and an understanding attitude are crucial as you present treatment plans, explain their benefits, and encourage patients to make future appointments. You'll go over costs, insurance coverage, and payment options to help patients get their finances straight and receive the dentistry care they need. Always upbeat and respectful, you'll answer financial and scheduling questions, coordinate appointments, maintain accurate records, and help ensure every patient has an incredible experience at our office! Our Patient Care Coordinator works from: Monday - 8:30 am to 6:00 pm Tuesday through Thursday - 7:00 am to 4:00 pm Friday - 7:00 am to 1:00 pm WHAT YOU'LL NEED: Ability to excel in a team-oriented, fast-paced environment Ability to clearly communicate treatment plans and costs Comfort presenting financial options and discussing finances with patients Respectful, compassionate, and sympathetic personality Positive and growth-oriented mindset High levels of organization and attention to detail Preferred - dental office coordination experience A BIT ABOUT US: At Watts Dental, everything we do revolves around our core values: Integrity & Ethics - Always do the right thing Excellence - Strive for high standards in all we do Growth & Mentorship - Invest in learning and teaching Family & Fun - Work hard, laugh often, and support one another Service - Give back to patients and our community We've built a tight-knit community where employees are encouraged to grow professionally and team members come together to deliver first-class dental care. When you join us, you'll work alongside talented dentistry professionals, have access to the latest technology, and make a meaningful impact on every single patient. It's easy to apply with our initial mobile-friendly application. Reach out today to join our dentistry office as a Patient Care Coordinator!

Job Description Outgoing and caring problem solver needed at Watts Dental! Our Apollo Beach, FL office does so much more than clean teeth. We empower patients to take charge of their oral health by providing quality education and creating tailored treatment plans. We're hiring a full-time Patient Care Coordinator to explain treatment options and help set up financial plans to meet each patient's needs. Would you like to make a tangible impact and reach the next level in your career? Keep reading! GET THE BENEFITS YOU DESERVE WHILE DOING WHAT YOU LOVE: What We're Offering Our Patient Care Coordinator: Experience-based pay of $24.00 - $30.00/hour Medical, dental, and vision insurance Short- and long-term disability coverage Paid time off (PTO) Safe harbor 401(k) plan Ongoing education and professional development opportunities Cutting-edge facility and technology Supportive and collaborative work environment What You'll Be Doing: You'll be the friendly and compassionate person who helps patients understand their financial obligations and find ways to cover their dental treatment. Clear communication skills and an understanding attitude are crucial as you present treatment plans, explain their benefits, and encourage patients to make future appointments. You'll go over costs, insurance coverage, and payment options to help patients get their finances straight and receive the dentistry care they need. Always upbeat and respectful, you'll answer financial and scheduling questions, coordinate appointments, maintain accurate records, and help ensure every patient has an incredible experience at our office! Our Patient Care Coordinator works from: Monday - 8:30 am to 6:00 pm Tuesday through Thursday - 7:00 am to 4:00 pm Friday - 7:00 am to 1:00 pm WHAT YOU'LL NEED: Ability to excel in a team-oriented, fast-paced environment Ability to clearly communicate treatment plans and costs Comfort presenting financial options and discussing finances with patients Respectful, compassionate, and sympathetic personality Positive and growth-oriented mindset High levels of organization and attention to detail Preferred - dental office coordination experience A BIT ABOUT US: At Watts Dental, everything we do revolves around our core values: Integrity & Ethics - Always do the right thing Excellence - Strive for high standards in all we do Growth & Mentorship - Invest in learning and teaching Family & Fun - Work hard, laugh often, and support one another Service - Give back to patients and our community We've built a tight-knit community where employees are encouraged to grow professionally and team members come together to deliver first-class dental care. When you join us, you'll work alongside talented dentistry professionals, have access to the latest technology, and make a meaningful impact on every single patient. It's easy to apply with our initial mobile-friendly application. Reach out today to join our dentistry office as a Patient Care Coordinator! Job Posted by ApplicantPro

St. Luke's Cataract & Laser Institute is seeking a full-time Care Coordinator to work out of our Tarpon Springs location. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with six locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. This is accomplished by overseeing the patient journey from the time of referral to exam completion and closing the communication loop with the referring physician. What do we look for? Ability to manage all inbound and outbound communication with healthcare providers Assist the clinic staff with care coordination and communication with external providers Ensure that referred patients are scheduled in a timely manner Conduct outbound call programs Ensure all incoming records are delivered to the correct provider in a timely fashion (coming in via mail, fax, NextGen Share, etc.) Ensure all incoming medical records are incorporated into the patient's electronic medical record Must be flexible in order to undertake a variety of miscellaneous duties and performs other job functions as assigned by the Clinic Quality Manager Job Skill and Qualifications: High School Diploma Knowledgeable in HIPAA, Privacy and Security and the Privacy Rule Good organizational skills with ability to prioritize tasks Strong working knowledge of EHR and EPM Familiar with ophthalmic terms and clinic flow. - how to read a chart Computer data entry, filing, spelling and telephone skills Good verbal/written skills Relates well with co-workers, other staff, and medical staff Conscientious regarding confidentiality and aware of confidentiality guidelines of the material that will be handled The Benefits of working for St. Luke's Medical, Dental, Vision, Life Insurance, 401(k) with Employer Match, Paid Time Off, and Holiday Pay Opportunity to build a career with a longstanding, reputable organization Leadership and Career Advancement opportunities Competitive wages and certification bonuses Monday - Friday work week Weekends and Holidays off See more benefits at ************************************ We are an Equal Opportunity Employer and a Drug Free Workplace We participate in E-Verify

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients' suggestions, and complaints. Pay Range: $22 - $25/hr (DOE) Location: Tampa, FL Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm Essential Duties and Responsibilities include the following. Other duties may be assigned as necessary. Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards. Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition. Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism. Ensures that good patients' relations are maintained, and patients' claims, and complaints are resolved fairly and effectively. Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling. Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues. Documents information received from calls and provides notification of any urgeorders, shipping related issues and any errors, complaints or compliments to the appropriate party or system. Provides high quality services to the home-care patient and the home-care referral source. Consistently represents the company in a professional manner. Maintains effective working relationship and cooperate with all personnel in the Company. Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies. Performs other duties and responsibilities as assigned. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible. Must possess the ability to multi-task and frequently change direction. Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile. COMPETENCIES Analytical - Uses intuition and experience to complement data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit. Business Acumen - Conserves organizational resources. Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity. Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Supports affirmative action and respects diversity. Planning/Organizing - Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction. Initiative - Asks for and offers help when needed Education and/or Experience CPhT OR 2yrs of experience in similar role required. Minimum two years medical or pharmacy experience or equivalent experience. At least 1yr in a call center type environment or similar customer service role Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. Comments This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. Graham Healthcare Group is an Equal Opportunity Employer

Are you looking to make a difference in patients' lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most - at home. Pinnacle Home Care, Florida's largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we're looking for a Patient Engagement and Continuity of Care Coordinator to join our award-winning team. Key Responsibilities Patient Engagement and Outreach. Initiate follow-up calls, surveys, and wellness checks with patients post-discharge. Ensure that patient interactions are empathetic, thorough, and focused on understanding the patient's health status and care needs. Identify opportunities for service reengagement based on patient needs and collaborate with clinical teams to reinitiate care plans as appropriate. Quality Assurance and Compliance to ensure all outreach efforts comply with industry regulations, including HIPAA and Medicare requirements. Track and report on key performance indicators, including readmission rates, patient satisfaction, and engagement metrics. Work closely with the Quality Assurance team to ensure high standards of service and follow-up. Data Analysis and Reporting to analyze data on patient outcomes, service utilization, and engagement rates to identify trends and opportunities for improvement. Provide regular reports to senior leadership, highlighting program successes, challenges, and areas for development. Utilize data insights to refine patient outreach strategies, tailor communications, and adjust resources as necessary. Qualifications A High School Diploma, a degree in Nursing (LPN/RN), Social Work, or a related field, and relevant experience are preferred. Experience: Minimum of 2-5 years in healthcare, with experience in patient engagement, case management, or transitional care programs in a home health, hospital, or related setting preferred. Strong knowledge of home health regulations, patient care standards, and HIPAA compliance. Proficiency in healthcare technology systems, such as EHR and CRM tools, for data tracking and analysis. Excellent communication and interpersonal skills, with the ability to engage compassionately and professionally with patients and families. Analytical mindset with strong problem-solving skills and attention to detail. Why Choose Pinnacle? Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes. Growth & Stability: Over two decades as Florida's largest home health agency. Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement. Competitive Benefits & Perks: Including an employee referral program where you can earn rewards. Recognized Excellence: Ranked as a USA Today Top Workplace. Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities. Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment. Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics. Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

Requisition ID: 906491 Store #: T148 Position:Patient Care CoordinatorTotal Rewards: Benefits/Incentive Information True Eye Experts New Tampa has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development. Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone. Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.GENERAL FUNCTION This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community. MAJOR DUTIES & RESPONSIBILITIES Greets patients without delay. Promptly answers the telephone in a friendly and courteous manner. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone. Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays. Facilitates reminder calls to patients for appointment confirmation and order pickup notification. Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies. Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA. Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage. Ensures all office systems are maintained. Maintains a safe working environment for all team members and patients. Maintains operations by following policies and procedures, reporting needed changes. Contributes to team effort by accomplishing related tasks as needed. Works weekends and evenings in support of the business needs (varies by location). Adheres to attendance and daily time keeping requirements. Adheres to all company policies and procedures. Consistently maintains proper dress code. Performs other administrative responsibilities as assinged by Practice Manager or as business needs. BASIC QUALIFICATIONS High School graduate or equivalent Minimum of one year strong customer service skills (internal/ external) Strong communicator and listener Problem solving ability Organization skills PREFERRED QUALIFICATIONS Experience in healthcare Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications Basic knowledge of services, products, vision insurance plans/coverage and office operations Strong interpersonal skills Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Tampa Job Segment: Nursing, Patient Care, Optometry, Ophthalmic, Medical, Healthcare

? Now Hiring: Patient Care Coordinator (Scheduler) | Tampa, FL | Full-Time ? Join a Mission-Driven Team That's Changing Lives-One Call at a Time Health Etairos Health is a locally owned and rapidly growing home health agency dedicated to providing compassionate, high-quality care to seniors in the comfort of their homes. We believe in making a meaningful difference-every single day. If you're looking for a career where your work truly matters, you've found the right place. Why You'll Love Working Here: Make a real impact in your community Be part of a supportive, high-energy team Enjoy opportunities for growth and advancement Flexible work options based on performance Competitive pay and benefits Your Role: Patient Care Coordinator (Scheduler) As a Patient Care Coordinator, you'll be the heartbeat of our operations-connecting caregivers with clients and ensuring seamless service delivery. You'll thrive in a fast-paced, contact center-style environment where every call is an opportunity to help someone in need. What You'll Do * Coordinate care by scheduling caregivers for new and ongoing cases * Communicate with clients, families, and field staff via phone, email, and scheduling systems * Process referrals from private pay, insurance, and agency partners * Support caregivers with orientation and case preparation * Collaborate with nursing supervisors for assessments and care planning * Maintain accurate records and ensure compliance with health regulations * Problem-solve and manage escalations with empathy and professionalism * Participate in on-call rotation for after-hours support * Help manage open shifts and ensure coverage across all regions What We're Looking For * Experience in home health scheduling or call center coordination preferred * Strong multitasking and organizational skills * Excellent communication and customer service abilities * Tech-savvy with solid data entry skills * Bilingual (Spanish) is a plus * Availability for evenings/weekends on a rotating basis * A compassionate, team-oriented mindset Bonus Points If You: * Love solving puzzles and finding creative solutions * Stay calm under pressure and thrive in busy environments * Want to grow your career in healthcare operations Ready to Join Us? If you're passionate about helping others and want to be part of a team that values your contributions, we'd love to hear from you. Apply today and become part of the Etairos family-where your work truly matters. #SCH1

Company is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With more than 73 million people served by its affiliated companies including nearly 40 million enrolled in its family of health plans, Anthem is one of the nation's leading health benefits companies. One in nine Americans receives coverage for their medical care through Anthem's affiliated plans. We offer a broad range of medical and specialty products. Job Description Candidate will be responsible for ensuring that appropriate member treatment plans are followed and proactively identifying ways to improve the health of our members and meet quality goals. Candidate will be taking inbound calls on a phone queue from members and providers at the Florida Health plan. Additionally, associate will be processing pre-certification requests between calls. Essential Functions: Coordinates follow-up care plan needs for members by scheduling needed appointments or enrolling member in related programs Assesses member compliance with medical treatment plans via telephone or through on-site visits Identifies barriers to compliance with plans and coordinates resolution to ensure that members receive appropriate level of care in a timely manner Researches data to identify opportunities to impact quality goals and makes appropriate process change recommendations Makes recommendations to adjust or modify treatment plan and determines need for additional services, in conjunction with case management and provider Coordinates identification of and referral to local, state or federally funded programs. Coaches members on ways to reduce health risks Prepares reports to document case and compliance updates; establishes and maintains relationships with agencies identified in appropriate contract Qualifications HS diploma or GED required 3-5 years of related professional experience (preferably in home health or provider setting; medical office or health insurance industry - or any combination of education/experience) Excellent attendance Pays close attention to detail (will be a lot of written communication - check for accurate spelling, punctuation, and grammar) Strong customer service, organizational, and communication skills Computer proficient: type 30 WPM Additional Information Advantages of this Opportunity: Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Monday through Friday 8am-5pm

Job DescriptionSalary: $16-$17/hr Patient Care Coordinator PLEASE NO PHONE CALLS - APPLY ONLINE At Audibel we help our patients with the gift of hearing! This is the kind of position where you will feel appreciated and utilized for not only your skills and experience, but for the compassion and sincerity you bring each day! If that's not enough reason, maybe these incentives below will help: Benefits: Medical, Dental, Vision, Life, Short Term Disability, Long term Disability, Accident and Critical Insurance Offered 60 Day Probationary Period Benefit Eligibility - 1st of the Month following 60 Days Vacation Time - 1 Week After 6 Months, 2 Weeks After 2 Years, 3 Weeks After 5 Years Sick/Personal Time - 1 Paid Day Per Quarter Summary of Duties: Manage office schedule to ensure efficient patient care Utilize Sycle to set appointments, update patient information, and enter patient purchases Communicate effectively via phone, text and email with patients, peers, the corporate office, and the manufacturer Teamwork Oriented - Work along side your office counterpart; regional and corporate management Maintain a clean, inviting andfriendly environment in the office Maintain accurate records of deposits, inventory, and call activity Basic understanding and knowledge of hearing instruments and their function Requirements: Proficientcomputer skills Excellent communication skills - bilingual is a plus Ability to work quickly, accurately, and independently in a fast-paced environment Strong ability to multitask for efficient use of time Speech clarity Reliable transportation Hours of Operation: Monday - Friday 9AM - 4:30PM Saturdays by appointment only Education: High school diploma or equivalent

Job Description Join the Beachwood Dental family where every role is vital and every team member is valued! We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks - it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference. POSITION SUMMARY Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas: public relations, practice promotion, facility utilization, and risk management. Responsible for welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow. Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system. PHYSICAL REQUIREMENTS Must be able to meet the physical requirements and demands of an active position, including but not limited to: extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor. COMPETENCIES Exceptional patient relations skills Ability to maintain outgoing, friendly attitude with patients and staff even under pressure Ability to work with interruptions and to manage multiple priorities Ability to speak, understand and write English Knowledge of correct grammar, spelling, and punctuation Knowledge of organizational filing procedures and systems Proficiency in alphabetizing and filing Ability to write legibly and work with numbers Ability to meet deadlines Ability to work unsupervised Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory SKILLS Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail) Business machines (fax, copier, scanner, credit card terminal, multiple phone lines) Facilitation, problem solving, and presentation skills Leadership (professionalism, discretion, integrity, honesty, dedication and punctual) SPECIFIC RESPONSIBILITIES OFFICE PROTOCOL (certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty) Opens front office on time according to front office procedures and protocol Answers the telephone per the Telephone Skills Protocol - First Voice on the Phone Checks voicemails and answer incoming calls Checks all emails at onset of the day and every 2-3 hours Checks in patients and greet by name, alert staff of arrival Turns on the voicemail system at closing Backs up computer system Closes the front office according to office procedures and protocol Informs Practice Administrator of any non-functioning equipment Informs Practice Administrator of any office supplies needs always keeping low costs in mind RECORDS MANAGEMENT Gathers, update and maintain patient contact and insurance information Documents all New Patient referral sources and emails Scans all pertinent patient documentation Prepares patient info and records (xrays) for next day's appointments by importing and/or scanning into patient's electronic chart Assists with all insurance claims, questions and follow-up when needed SCHEDULING MANAGEMENT Greets and welcomes patients and visitors using office protocol Stands to greet New Patients, using eye-contact and office protocol for check-in Confirms all unconfirmed appointments 48 hours in advance Optimizes utilization of patient communication system (Opera DDS) for new and existing patients Ensures welcome registration and link is sent out to all new patients prior to appointment Verifies insurance for the next day and 2 days ahead for new patients Completes the New Patient Intake as coached to encourage new patient to keep appointment Checks in all patients using office protocol and announces arrival Coordinates patient flow with Assistants Ensures medical history forms and HIPAA forms have been updated by patients Keeps reception area tidy, organized and stocked Prepares and mails out or emails all thank you cards/new patient letters Is responsible for Recall System and manages reactivation of overdue patients Follows up on no shows and cancellations the same day and any additional follow up Updates ASAP Lists Is responsible for filling the hygiene schedules and keeping them filled to assist in exceeding goals Makes calls and send letters to reactivate patients Contacts new patients not scheduled in hygiene Collects payments at front desk as a back-up Ensures next appointment for re-care and if needed, appointment with the doctor is reserved Posts checks as a back-up Follows up with Practice Administrator on any patient concerns and/or complaints Provides progress reporting and data monthly Office Participation • Is an active participant in team meetings • Promotes team concept by interacting with others in the office & NO gossip rule • Represents office with pleasant demeanor, positive attitude, and personal grooming • Knows and support office philosophy and mission • Promotes the practice with enthusiasm and represent the practice philosophy for patient care and teamwork • Enlists the help of others and offer help when asked • Knows and follow all office policies and manuals • Prepares for and fully participates in morning huddle Performs all other duties as requested by the Practice Administrator and Doctor

Connect Hearing, part of AudioNova 861 W. Bay Dr. Largo, FL 33770 Current pay: $17.50-18.50 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: * 401K with a Company Match * Medical, Dental, Vision Coverage * FREE hearing aids to all employees and discounts for qualified family members * PTO and Holiday Time * No Nights or Weekends! * Legal Shield and Identity Theft Protection * 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: * Greet patients with a positive and professional attitude * Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic * Collect patient intake forms and maintain patient files/notes * Schedule/Confirm patient appointments * Complete benefit checks and authorization for each patients' insurance * Provide first level support to patients, answer questions, check patients in/out, and collect and process payments * Process repairs under the direct supervision of a licensed Hearing Care Professional * Prepare bank deposits and submit daily reports to finance * General sales knowledge for accessories and any patient support * Process patient orders, receive all orders and verify pick up, input information into system * Clean and maintain equipment and instruments * Submit equipment and facility requests * General office duties, including cleaning * Manage inventory, order/monitor stock, and submit supply orders as needed * Assist with event planning and logistics for at least 1 community outreach event per month Education: * High School Diploma or equivalent * Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with hearing aids is a plus Skills/Abilities: * Professional verbal and written communication * Strong relationship building skills with patients, physicians, clinical staff * Experience with Microsoft Office and Outlook * Knowledge of HIPAA regulations * EMR/EHR experience a plus Work Experience: * 2+ years in a health care environment is preferred * Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Connect Hearing, part of AudioNova 861 W. Bay Dr. Largo, FL 33770 Current pay: $17.50-18.50 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday 8:30am-5:00pm What We Offer: 401K with a Company Match Medical, Dental, Vision Coverage FREE hearing aids to all employees and discounts for qualified family members PTO and Holiday Time No Nights or Weekends! Legal Shield and Identity Theft Protection 1 Floating Holiday per year Job Description: The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team! As a Hearing Care Coordinator, you will: Greet patients with a positive and professional attitude Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic Collect patient intake forms and maintain patient files/notes Schedule/Confirm patient appointments Complete benefit checks and authorization for each patients' insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments Process repairs under the direct supervision of a licensed Hearing Care Professional Prepare bank deposits and submit daily reports to finance General sales knowledge for accessories and any patient support Process patient orders, receive all orders and verify pick up, input information into system Clean and maintain equipment and instruments Submit equipment and facility requests General office duties, including cleaning Manage inventory, order/monitor stock, and submit supply orders as needed Assist with event planning and logistics for at least 1 community outreach event per month Education: High School Diploma or equivalent Associates degree, preferred Industry/Product Knowledge Required: Prior experience/knowledge with hearing aids is a plus Skills/Abilities: Professional verbal and written communication Strong relationship building skills with patients, physicians, clinical staff Experience with Microsoft Office and Outlook Knowledge of HIPAA regulations EMR/EHR experience a plus Work Experience: 2+ years in a health care environment is preferred Previous customer service experience is required We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources. #INDPCC

We are seeking a Care Coordinator IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.

Job Description We are seeking a Care Coordinator IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.

Job DescriptionSalary: $16/hr Patient Care Coordinator PLEASE NO PHONE CALLS - APPLY ONLINE At Audibel we help our patients with the gift of hearing! This is the kind of position where you will feel appreciated and utilized for not only your skills and experience, but for the compassion and sincerity you bring each day! If that's not enough reason, maybe these incentives below will help: Benefits: Medical, Dental, Vision, Life, Short Term Disability, Long term Disability, Accident and Critical Insurance Offered 60 Day Probationary Period Benefit Eligibility - 1st of the Month following 60 Days Vacation Time - 1 Week After 6 Months, 2 Weeks After 2 Years, 3 Weeks After 5 Years Sick/Personal Time - 1 Paid Day Per Quarter Summary of Duties: Manage office schedule to ensure efficient patient care Utilize Sycle to set appointments, update patient information, and enter patient purchases Communicate effectively via phone, text and email with patients, peers, the corporate office, and the manufacturer Teamwork Oriented - Work along side your office counterpart; regional and corporate management Maintain a clean, inviting andfriendly environment in the office Maintain accurate records of deposits, inventory, and call activity Basic understanding and knowledge of hearing instruments and their function Requirements: Proficientcomputer skills Excellent communication skills - bilingual is a plus Ability to work quickly, accurately, and independently in a fast-paced environment Strong ability to multitask for efficient use of time Speech clarity Reliable transportation Hours of Operation: Monday - Friday 9AM - 4:30PM Saturdays by appointment only Education: High school diploma or equivalent

Job Description We are seeking a Care Coordinator IDD to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.

Job Description We are seeking a Care Coordinator IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The Care Coordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The Care Coordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the Care Coordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate. Minimum Qualifications: With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities: Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field. Bachelor's degree in field other than social science Registered Nurse (RN) licensed to practice in the state of Florida. Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities. Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis. Preferred Qualifications: Master's degree in social work, public health, or a related discipline. Certification in care coordination or case management (e.g., CCM, CCRC). Experience with Medicaid waiver programs or other disability support services. Familiarity with behavioral health interventions and supports. Responsibilities: Serve as the primary point of contact for the enrollee and their authorized representatives. Assess needs, identify care gaps, and develop a person-centered support plan. Coordinate services and care across the continuum and facilitate communication with providers and community resources. Provide education and support on available resources and self-advocacy. Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.