Ambulatory care coordinator jobs in Pasadena, CA - 532 jobs
All
Ambulatory Care Coordinator
Patient Care Coordinator
Home Care Coordinator
Health Care Coordinator
Case Management Coordinator
Client Care Coordinator
Plastic Surgery Practice Sales - Patient Care Coordinator
Yellowtelescope
Ambulatory care coordinator job in Beverly Hills, CA
Beverly Hills, California world-class plastic surgery practice is seeking a sales superstar for the position of Patient CareCoordinator (PCC) living within 30 minutes of the office for a patient carecoordinator role with a strong sales background, for a growing medical practice.
This practice is owned by a board-certified, well-respected, fellowship-trained plastic and reconstructive surgeon, and caters to an elite clientele, where thousands of procedures have been executed with the most natural and impressive results, while maintaining a down-to-Earth family-focused office setting. This practice specializes in plastic surgery along with non-surgical procedures including but not limited to dermal fillers, lasers, and more.
The winning candidate must be willing to work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the team grow. There must be a focus on driving sales and results, coupled with a strong desire to implement and sustain organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable working with a team of tenured front and back office employees. Relationship-building ability as well as a desire to perform outreach with a positive attitude and friendly demeanor is a must. We work hard, but we also have a great time together!
Responsibilities:
1. Sales - assist prospective patients in making comfortable and confident decisions to undergo surgery and non-surgical services through extensive phone conversations and live consultations. 5 days per week will be focused on selling, driving inquiries to purchase, and other sales-related functions. Comfort with quoting and asking patients to proceed with procedures and treatments ranging from $5,000 to over $40,000.
2. Follow-Up - consistently contact 50-100 patients each day, five days per week, through "pleasant persistence" is required. The ideal candidate loves sales, working with people by phone, face to face, and over email, and enjoys contacting hundreds of people per week, year round, and is lightning quick on a computer.
3. Additional Responsibilities:
Organization - Task orientation, timely completion of assignments, and an innate desire to “get things done”. Knowledge of medical software, such as Nextech, Patient Now, Modernizing Medicine, 4D, or Nex Gen is preferred by not required.
Positivity & Normalcy - we love patient care and seek a bubbly, positive, sunny outlook from our winning candidate who is reasonable and has a high social EQ.
Whatever it takes attitude with a sales focus - typical M-F schedule with normal hours, but at times more or less is needed. The winning candidate will have significant income upside - with no cap or limit - if results are achieved but must be willing to learn new concepts and unlearn intuitive ideas that do not match with the practice's structure. The selected candidate will report directly to the physician owner and office manager, while receiving coaching from a national sales consulting leader.
Job Requirements:
Bachelor's degree.
2-5+ years of sales experience - preferably in cosmetic medical, plastic surgery, or cosmetic dermatology field or similar - ideal candidate will be able to demonstrate prior results and a track record of achievement and leadership on former teams. This position is not an administration position with sales work. It is a sales positionwith administrative work.
Must be comfortable presenting 5 figure pricing with confidence. A belief in and understanding of how to sell luxury items by appealing to luxury buyers is a must.
Outstanding verbal and written communication and presentation skills.
Belief in the power of aesthetic surgery to change the lives of appropriate candidates for the better.
Strong computer and typing skills - typing no less than 50-55 wpm - with the ability to learn proprietary software for the medical industry quickly.
Excellent follow-up and organizational skills - a commitment to timely task completion without compromising quality is a must.
Professionalism in dress and presentation, honesty, excellent work ethic, and positive attitude a must.
Ability to excel individually as well as be a productive member of a team.
Compensation and Benefits:
Annual base pay of $60-$75,000, plus incentives results in most Patient CareCoordinators earning a total compensation in year one in the $90-$110,000 range. Income is uncapped and many PCCs, in years 2, 3, or beyond earn 6-figure incomes.
Paid time off
Paid training
Positive workplace working directly, daily, with the doctor, in a boutique environment. Trust is placed to work independently several days per week
Reasonable hours
Opportunity to grow personally and professionally by working with a successful practice while learning from a nationally respected consulting team.
We appreciate your time and consideration.
$33k-50k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Patient Care Coordinator
Amen Clinics, Inc., a Medical Corporation 4.1
Ambulatory care coordinator job in Costa Mesa, CA
The Patient CareCoordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.
Essential Duties and Responsibilities:
Greets, checks-in and checks-out patients
Handles new and existing patient inquiries
Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
Collects and posts patient payments
Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
Schedules, reschedules and cancels patient appointments
Provides support to their assigned doctor and assists other PCCs as needed
Provides supplement and nutraceutical information to patients and answers questions as needed
Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws
Qualifications and Requirements:
High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred
A minimum of 2 years professional experience in a clinic or medical practice required
Knowledge, Skills and Abilities:
Knowledge of general clinic or medical practice processes
Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
Excellent organizational and time management skills
Ability to identify and resolve problems
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
Ability to maintain confidentiality of sensitive and protected patient information
Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Dress Code Requirements :
Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday
Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
Company will purchase one additional set at employee's annual work anniversary
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting for long periods of time
Frequent typing and viewing of computer screen
Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
Frequent hearing, listening and speaking by telephone and in person
Occasionally required to stand, walk, reach with hands and arms, stoop or bend
Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
Work Environment:
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work indoors in temperature-controlled environment
The noise level is usually moderate with occasional outbursts from patients during treatment
$37k-47k yearly est. Auto-Apply 60d+ ago
Wound Care Coordinator- FT Days- Brea, CA
Scionhealth
Ambulatory care coordinator job in Brea, CA
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
Manages facility wound care program including standards of care and practice related to wound, ostomy, and continence patient care needs. In addition, will provide direct patient care and assistance to staff nurses, and act as consultative service to affiliated healthcare agencies.
Essential Functions
* Develops and implements the facility wound care program in conjunction with the national standardization process, to include patient care protocols, documentation tools, wound care formulary and WCC referral criteria.
* Establishes standards of care, competencies, policies and procedures in quality, cost efficient and effective wound care for all clinical staff.
* Acts as primary consultant to Wound Care Clinicians. Serves as a consultant to facility staff and advocates with physicians; through training and support, enables clinical staff to effectively assess wounds, recommend appropriate protocols, and initiate plans of care.
* Provides ongoing education to staff on products available for use in hospital.
* Evaluates all wounds upon admission and ongoing to determine treatment plan and provide early problem identification.
* Provides consultation and/or assessment on patients with pressure injuries. Consults on any wound that does not show measurable signs of healing within two weeks.
* In consultation with the physician, assists the primary nurse in developing an appropriate plan of care for comprehensive wound management and wound prevention.
* Makes recommendations to the physician for changes to wound care orders and provides evidence-based research support as needed.
* Reviews medical records of patients with wounds. Ensures that wound assessments, care plans, and treatments are clearly and correctly documented and that appropriate wound related treatments are being provided.
* Investigates all cases with adverse events related to wounds through the completion of root cause analysis (RCA) and develops, in conjunction with nursing leadership, action plans based on RCA findings.
* Participates in clinical outcome monitoring, follow-up and agency performance improvement initiatives.
* Participates in CMS quality data reporting through completion of wound related LTRAX data set records.
* Collaborates with Support Center Clinical Operations staff to maintain a cost-effective wound care formulary.
* Assists as needed with training of new hire Wound CareCoordinators within the Hospital Division.
Knowledge/Skills/Abilities/Expectations
* Effective communication and interpersonal skills sufficient for establishment and maintenance of effective working relationships with all hospital departments, and for the effective instruction of individuals and groups including patients, their families
* Ability to adapt to new situations, set priorities, and use problem-solving techniques.
* Knowledge in wound care consistent with NPIAP, AHCPR, WOCN, and CDC guidelines.
* Knowledge in wound debridement's as indicated within level and scope of practice.
* Ability to serve as resources to nursing staff in complex wound management.
* Ability to lead, motivate, and develop others individually and as a team.
* Program management skills.
* Must read, write and speak fluent English.
* Must have good and regular attendance.
* Approximate percent of time required to travel: 0%
* Performs other related duties as assigned.
Pay Range: $47.00-$59.00/hr.
ScionHealth has a comprehensive benefits package for benefit-eligible employees that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.
Qualifications
Education
* Degree from an accredited nursing program.
Licenses/Certifications
* Current state RN license; BSN preferred.
* Professional certification WOCN CWS, or WCC or obtain certification within 12 months of employment.
* BLS required
Experience
* 1-3 years licensed professional nursing experience with previous experience as an acute care nurse.
$47-59 hourly 15d ago
Patient Care Coordinator | CSSIFM
Nanthealth 4.5
Ambulatory care coordinator job in El Segundo, CA
Location: El SegundoEmployment Type: Full-time Our practice is seeking a compassionate and organized Patient CareCoordinator/Front Desk Admin to join our care team. This role patient involves all handling aspects of front desk tasks, ensuring a seamless and supportive experience for individuals undergoing cancer treatment. The ideal candidate is a strong communicator who thrives in a multidisciplinary environment and values both clinical excellence and patient-centered service.
Key Responsibilities
Patient CareCoordination Duties:
Serve as a point of contact for patients regarding appointments, treatment schedules, and care plans.
Collaborate with the clinical team to ensure timely follow-up on diagnostic tests, referrals, and authorizations.
Maintain accurate and confidential patient records within the electronic health record (EHR) system.
Facilitate communication between oncology providers and other care specialists to support integrated care.
Assist the front desk with answering phones, filing, creating charts as needed.
Downloads intake forms
Uploads records to SharePoint
Requests and receives medical records for our Medical Review Team, responds to inquiries from the Medical Review Team
Open and disperse mail weekly
Download, file, distribute medical records as needed.
Verify insurance of patient's scheduled
Collect copays/balances at check in
Print and mails invoices monthly to patients
Qualifications
Demonstrated organizational skills with attention to detail and an empathetic, patient-focused demeanor.
Proficiency with EHR systems and basic medical office software, Microsoft suite including, but not limited to Outlook, MS Word and MS Excel.
3 years of experience in an office customer service role, medical office preferred but not required
Schedule and Compensation
Monday through Friday, 8 am - 5 pm on site - no remote options
Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
Pay Range:
$20.00 to $34.00 per hour
$20-34 hourly 8d ago
Patient Care Coordinator
Specialty Care Rx 4.6
Ambulatory care coordinator job in Orange, CA
The Patient CareCoordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient CareCoordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care.
Duties and Responsibilities
Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention.
Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system.
Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner.
Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance.
Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships.
Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records.
Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary.
Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance.
Other duties as assigned by Supervisor.
Requirements
Strong verbal and written communication skills.
Bilingual Spanish is highly preferred but not required.
Ability to utilize medical terminology to communicate with patients and healthcare professionals.
Excellent organizational skills, with a strong attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task and work well under pressure in a fast-paced environment.
Self-motivated and able to work both independently and as part of a team.
Education and Experience Requirements
Experience using electronic health records (EHR) systems.
1+ years of experience in customer service or patient carecoordination.
Specialty Pharmacy experience is highly preferred.
IVIG scheduling and carecoordination experience is highly preferred.
Experience with CareTend pharmacy system is highly preferred.
Salary Description $23 - $28
$32k-48k yearly est. 60d+ ago
CARE COORDINATOR/SCHEDULER PD Variable
Ahmc Healthcare Inc. 4.0
Ambulatory care coordinator job in Monterey Park, CA
JOB SUMMARY Under the supervision of the NOPS Director or designee, assist in planning, organizing, implementing and evaluating the activities occurring in the administration department by performing facilitator duties and maintain the physical environment of the area. Performs a variety of responsible and specialized administrative and office support functions; creates and maintains specialized reports, records and files required in connection with department work processes. Must use effective interpersonal skills in managing the complex interactions involved with the position related to Central Command.
EDUCATION, EXPERIENCE, TRAINING
High School Diploma or equivalent. Current Basic Life Support (CPR) AHA card. Reading and comprehension of English required. Minimum one year experience in acute hospital preferred. Experience with Excel, Microsoft Word.
$55k-76k yearly est. Auto-Apply 1d ago
Home Care Coordinator
Welbehealth
Ambulatory care coordinator job in Pasadena, CA
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It's our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Home CareCoordinator plays a vital role by conducting in-home care assessments, setting the framework for our home health team to help our participants thrive.
Reporting to the Home Care Manager, the Home CareCoordinator focuses on arranging, assessing, and overseeing personal care in the home.
Essential Job Duties:
Handle and coordinate incoming calls related to participants, physicians, and agency services regarding physician orders, participant questions, and referrals
Communicate with participants via telephone, and provide effective communication with nursing therapy, aide, social services, and physicians, regarding changes in participant/staff schedule, test results, etc.
In collaboration with Home Care Services staff, track and monitor home care and hour scheduling
In coordination with the Marketing Team, help with enrollment of prospective participants into the program
Assist with staffing/scheduling activities, soliciting, and input from managers
Participate in end-of-life care, coordination, and support
Job Requirements:
Healthcare/Medical Licensure or equivalency; with an additional three (3) years of professional experience
Bachelor's Degree preferred
Minimum of three (3) years of case management or nursing experience in a clinical or home setting with a frail or elderly population
Nursing knowledge and training necessary to treat frail, elderly participants and care for complicated clinical conditions preferred
Benefits of Working at WelbeHealth: Apply your home care expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
401 K savings + match
Bonus eligibility - your hard work translates to more money in your pocket
And additional benefit
Salary/Wage base range for this role is $68,640 - $89,535 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation $68,640-$89,535 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
$68.6k-89.5k yearly Auto-Apply 13d ago
Case Management Coordinator
Astrana Health, Inc.
Ambulatory care coordinator job in Monterey Park, CA
Description Assist Case Manager(s), Specialist, Supervisor & Manager in assigned area of responsibility, including compiling information (open & close inpatient cases), fax authorization letters to providers, including sending denial letters and keeping records. Provide and coordinate information with outside agencies.
Our Values:
Put Patients First
Empower Entrepreneurial Provider and Care Teams
Operate with Integrity & Excellence
Be Innovative
Work As One Team
What You'll Do
Comply with CM policies and procedures. Annual review of selected CM policies
Provide support to case managers on day-to-day activities
Sort, stamp and distribute incoming faxes
Create authorization/tracking numbers for all discharge planning admissions
Obtain in-patient discharge orders, clinical documents and follow-up discharge plan dates
Communicate with Hospitals, SNF, Acute Rehab & other admitting facilities on status/updated discharge plan
Provide authorization(s) for services requested on discharge (i.e., DME, Home Health, others)
Update authorization notes to include the status of tracking number
Notify admitting facility case management team & medical group case manager(s) all discharge needs of patient(s) status
Assist in researching problems that occurs in case management department in a timely fashion
Responsible for follow-up and returning department calls
File and scan hospital records as assigned
Report to CM Lead 3, supervisor & manager on activities or problems occurring throughout the day
Attend to provider and interdepartmental calls in accordance with exceptional customer service
Demonstrate professional responsibility in the role of Discharge Planner
Coordinating/Managing all discharges from In Patient and SNF. Handles at least 15-40 discharges a day
Arranging/Coordinating all D/C plan to Home Health, Hospice, IV and DME
Follow up call to Home Health admitted on a weekends
Creating/approving Authorizations/ cases for Home Health, Hospice, DME and IV
Responsible for reviewing TARS 30-70 a day (Treatment Authorization Request) and approving it
Doing on-call after office hours/weekends when needed a coverage
Qualifications
High School Graduate or equivalent
A minimum of 2 year experienced in managed care environment to include but not limited to an IPA or MSO preferred
Knowledge of medical terminology, RVS, CPT, HPCS, ICD-9 codes
Proficient with Microsoft applications' and EZCAP
Good organizational skills
Good verbal and written communication skills
Must have the ability to multitask and problem solve in a fast pace work environment
You're great for this role if:
Punctuality, precision with details, creativity, etc. would be helpful for this position
Ability to follow directions and perform work independently according to department standards
Able to function effectively under time constraint
Able to maintain confidentiality at all times
Willingness to accept responsibility and desire to learn new task
Ability to comply and follow company policies and procedures
Must be a strong team player, punctual and have excellent attendance record
Environmental Job Requirements and Working Conditions
Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The position is located at 1600 Corporate Center Dr, Monterey Park, CA 91754.
This role will require visiting patients in our partnered hospitals.
The national target pay range for this role is between $20.00 - $25.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditioos), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at ************************************ to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
$20-25 hourly 17d ago
Care Coordinator
Children's Institute Inc. 4.3
Ambulatory care coordinator job in Los Angeles, CA
Provides carecoordination services including screening, intake, coaching, skill-building, and referral to community agencies for children and families.
Resourceful community liaison, linking families to community resources and services
Identifies individual needs providing referrals and coordinating services with other outside providers
Flexible schedule, to conduct home, school or center visits, along with responding to crisis situations
Partners with clients & multi-disciplinary team, providing 1-1 case management, life skills and support
Advocates on behalf of client with other agencies and government programs to receive needed services
Maintains complete and accurate documentation ensuring compliance of service standards and policies as stipulated by contract, licensing and or other governing bodies
Establishes and maintains rapports with children and families, effective working relationships within CII and community resources
Passion and commitment to working with children and families
Requirements:
Bachelor's degree in a human service industry; or four (4) years' experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of contracted services by either the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS)
1 year of community based direct service and case management
Liaison and linkage to community resources
Flexible schedule to respond to crisis events
Up to 50% of in field travel required
Possess a valid driver's license and state-required auto insurance
Spanish/English bilingual preferred
Children's Institute, Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
$40k-52k yearly est. Auto-Apply 60d+ ago
Patient Care & Experience Coordinator
Apidel Technologies 4.1
Ambulatory care coordinator job in Newport Beach, CA
Job Description
The Patient Care and Experience Coordinator on the Compass team manages patient centric support and services facilitated through the Compass app. Services may include DNA testing, expanded lab panels, health data analysis, and personalized health and wellness plans. The Coordinator is responsible for assisting with patient care and care navigation, including appointment scheduling and insurance. Monitors patient engagement, navigates patient care, coordinates with specialists, and manages prescription refills. Communicates with patients via phone and in app messages and delivers an exceptional member experience through all interactions.
Job Responsibilities:
Answer inbound phone calls, perform insurance and ID verification, manage Compass app messages, schedule specialist visits, engage with patients through in app check ins and phone calls.
Use the app, telephone, and email to perform proactive patient reach outs regarding their care.
Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions for concerns to retain members.
Assist clinical teams with administrative memberrequests and overflow tasks as needed medical record requests, insurance invoice requests, and clinical letters of medical necessity.
Schedule and conduct welcome calls with new members. Onboard them to Compass and schedule appointments.
Provide messaging & phone coverage, triage timesensitive messages, escalating to management oncall.
Maintains a full comprehension of Compass clinical operations, tools, and workflows to maximize admin support for the practice.
Follows all clinical care guidelines and related healthcare laws
Supports the team with chart prep, scheduling, appointment follow up tasks, in app message requests, and Epic inbasket requests.
Meet and exceed performance metrics to achieve a seamless patient experience, including acquisition, retention, patient engagement, and high patient satisfaction scores.
Collaborates to resolve technical issues. Provides feedback and suggested improvements for the digital experience.
Is positive and professional providing exceptional customer service.
Assist practicewide pilots and enhancement initiatives.
Performs other duties as assigned.
Skills:
Required:
Three plus (3) + years in health care, carecoordination, patient experience, and/or member concierge.
Five plus (5) + years of patient care, customer service, or related experience in a fastpaced environment.
Experience with digital healthcare programs and technology
Proven experience at an innovative health care company, preferably a membershipbased company where technology was used to facilitate care both virtually and inperson.
Excellent verbal communication skills, with a clear and pleasant phone voice.
Strong listening skills and the ability to empathize with customers\' concerns.
Exceptional problemsolving abilities, with a focus on finding creative and effective solutions.
Attention to detail with a knack for organization and clarity
Flexibility: things change often, and we need someone who can adapt quickly.
Ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows.
Demonstrates excellent communication skills and customer service abilities while providing effective administrative support for our Providers, Health Coaches, other team members, and Members.
Preferred:
Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required.
Knowledge and understanding of patients benets, insurance plan coverage and claim responsibility.
Education:
Required Education:
High School diploma.
Bachelors degree or equivalent work experience in a healthcare environment.
Preferred Education:
Business Administration Degree (BA) in any business specialty.
Required Certifications & Licensure:
N/A
Preferred Certifications & Licensure:
Medical certification or advanced training.
$32k-40k yearly est. 11d ago
Home Care Coordinator (LVN/RN)
Seen Health
Ambulatory care coordinator job in Alhambra, CA
At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.
Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.
We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be
seen
.
About the Role Under the supervision of the Clinic RN, the Home CareCoordinator (LVN/RN) provides home-based nursing services under the LVN or RN scope of practice and coordinates home care services that support Instrumental Activities of Daily Living (IADLs) and Activities of Daily Living (ADLs) that are essential for helping PACE participants maintain their independence and quality of life while living at home. Responsibilities
Performs duties and responsibilities in conformance with state and federal regulatory requirements, Seen Health Policy & Procedures , and Quality Improvement and Compliance guidelines.
Handle incoming calls related to participant inquiries, primary care provider orders, and referrals, ensuring effective communication with participants, care team members, and external agencies.
Home Care Services:
Coordinates home care services as assessed by Case Management RN and approved by Primary Care Provider. Coordinates home care schedules with subcontracted Home Care Services provider.
Submits home care request and authorization forms to subcontracted agency. Reviews service confirmation for accuracy and alignment with IDT approved services.
Provides education to participant , caregivers or family members regarding the scope of approved home care services, as indicated on the participant care plan.
Serves as the primary contact for contracted agencies regarding referrals, authorizations and scheduling.
Maintains complete participant medical records with the timely requisition of home care service records and upload to the participant medical record.
Conducts quality checks ensuring that home care services are rolled out as indicated on participant care plan. Collaborates with Case Management RN to remedy service issues.
Provides training to agency caregivers and conducts initial competency assessments prior to subcontracted staff providing direct participant care. Conducts annual caregiver competency activities.
Conducts QI and Utilization Management activities, tracking the effectuation of home care services and assisting with remediation for service interruptions and/or under/over utilization of services.
Nursing Services in Home Setting:
Performs physical evaluation, including vital signs and blood glucose monitoring in the Home
Documents observations of participant's condition during every visit and in patient health record within required timeframes.
Reports changes in condition to Clinic RN Manager and Case Management RN.
Completes medication reconciliation and basic wound care as prescribed.
Promptly notifies Primary Care Provider and other IDT members of changes in participant's condition including any wounds, physical or behavioral changes.
Administers medication, screening tests, and immunizations as prescribed.
Communicates to RN Case Manager and IDT when objective findings indicate that DME, home care assistance, or nutritional services would improve participant's quality of life and ability to live in the community.
Communicates participant wishes, concerns and service requests to the RN Case Manager and IDT. Reviews and addresses home care concerns promptly, ensuring timely follow-ups and documentation of participant changes.
Communicates effectively in the medical record and with all members of the home care team and other program staff to ensure that the participants are receiving care that is appropriate.
Participates in interdisciplinary team meetings, contributes to care planning, and communicates participant updates effectively.
Performs other duties as assigned
Qualifications
Minimum of two (2) years of demonstrated successful experience in home care; prefer in-home care management experience.
Minimum of one (1) year of documented experience working with a frail or elderly population.
LVN preferred, minimum of two (2) years of nursing experience
Location
Regular travel to different settings in the community, primarily potential and current participant homes.
In center at Seen Health in Alhambra, CA
Salary & Benefits
Salary: $75K - $80K / year depending on licensure.
Equity: included as part of founding team package.
Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Lunch, as well as delicious snacks and coffee to keep you energized
Paid Time Off across holidays, vacation time, personal days, and sick days
401k Plan
Personal and professional development, including CME support and career growth opportunities
Subscriptions and training on using AI tools including ChatGPT
$75k-80k yearly Auto-Apply 60d+ ago
Infusion Patient Care Coordinator II
Ameripharma
Ambulatory care coordinator job in Laguna Hills, CA
Job DescriptionSalary: $27.00 - $30.00 Hourly DOE
AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.
AmeriPharmas Benefits
Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
Great pay and general compensation structures
Employee assistance program to assist with mental health, legal questions, financial counseling etc.
Comprehensive PTO and sick leave options
401k program
Plenty of opportunities for growth and advancement
Company sponsored outings and team-building events
Casual Fridays
Job Summary
Serves as the primary point of contact for patients and physicians by coordinating and reviewing schedules for home infusion medication deliveries and nursing services. Performs clerical and carecoordination duties, including management of equipment, supplies, and documentation required for regulatory compliance. Acts as a central reference point for all patient care needs.
Level II professionals bring advanced experience in patient care management, independently addressing more complex patient care issues, managing higher-acuity or challenging patients, and demonstrating expanded knowledge of infusion supplies and total parenteral nutrition (TPN).
Duties and Responsibilities
Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy.
Insurance Verification: Collaborate with the Billing Department to confirm Authorizations and Benefits monthly.
Scheduling Deliveries: Manage patients initial and refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacists recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly.
Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacys role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies.
Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained.
Reports: Complete departmental reports as required.
Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process.
Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.
Communication: Receive and manage patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
Coordination of Care: Process and coordinate prescription orders for auxiliary and compound medication for more complex patients, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards.
Required Qualifications
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a fast-paced environment.
Proficient with Microsoft Office Google Suite or related software.
Education and Experience Requirements
High school diploma or equivalent.
At least two years related experience required in healthcare.
2+ years of customer service.
Hands-on experience with patient care.
Preferred Qualifications
Licensed as a Medical Assistant, Pharmacy Technician or Certified Nursing Assistant.
At least two years of experience in case management.
AmeriPharmas Mission Statement
Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
EEO Statement
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
$27-30 hourly 2d ago
Outpatient Care Coordinator - SUD Treatment
CRI-Help 4.4
Ambulatory care coordinator job in Los Angeles, CA
Outpatient CareCoordinator
SUD Treatment
CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.
As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).
CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to ************************************* for current openings at all sites.
The basic function of the Outpatient CareCoordinator is to provide clients with support and linkages to community services designed to restore clients to a basic life responsibility functioning level.
Responsibilities
Assist clients with housing, educational, social, prevocational, vocational, rehabilitative and / or community services.
Apply clients for Medi-Cal or My Health LA benefits as needed.
Coordinate auxiliary services to provide individualized connection, referral and linkage to community-based and governmental services.
Facilitate necessary transition in SUD / LOCS.
Coordinate with physical and mental healthcare providers, and community-based health clinics.
Coordinate with state and county entities, such as DPSS, DCFS, Probation, Courts, and housing providers.
Create a proactive care plan for clients.
Monitor and follow up client care, and respond to changing client needs.
Help clients with transitional care.
Work to align resources with client needs.
Document all carecoordination in PCNX.
Maintain a minimum of 65% DMC billing productivity per month.
Maintain professional rapport with all networking agencies
Perform other tasks as assigned by Outpatient Program Manager.
Skills / Knowledge
Must have excellent computer skills.
Must have strong organizational, follow-up and time management skills.
Must be able to work well within a team structure.
Must have excellent oral and written communication skills.
Must be professional at all times.
Education / Training
Position requires individual be registered or certified with one of the state-approved addiction counselor certification entities (e.g., CADTP, CAADE, or CCAPP).
Special Conditions
Must be willing to undergo random drug screenings.
Working Conditions
Frequently remain in stationary positions, standing and / or sitting for prolonged periods.
Occasionally crouching below the waist and / or reaching above the shoulders.
Occasionally lifting and / or moving objects up to 20 lbs.
Position Reports To
Outpatient Program Manager
Position Type
Full-Time, In-Person, Non-Exempt, Hourly
Pay Range
$23.00 - $29.00 / Hour
Benefits
100% Paid Medical Insurance Option
80% Paid Medical Insurance Option, with Wider Network of Doctors
40% Dependent Coverage on Medical Insurance Plan
80% Paid Dental Insurance
Vision Insurance
Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
Educational Assistance Tuition Reimbursement Program
401(k) 4% Employer Match
100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage
$23-29 hourly 41d ago
Dental Patient Care and Referral Coordinator
UMMA Community Clinic
Ambulatory care coordinator job in Los Angeles, CA
Job Description
Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.
Our Mission
To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.
Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.
Working at UMMA
UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here
Benefits and Compensation
UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!
Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!
SUMMARYThe Dental Patient Care and Referral Coordinator is responsible for ensuring the smooth operation of the front desk and administrative functions of the dental office. This role also involves coordinating patient referrals to and from specialists, ensuring proper documentation, and maintaining smooth communication between patients, providers, and external offices.
RESPONSIBILITES
CARECOORDINATOR JOB FUNCTIONS
Cheerfully greet and register incoming clients, patients, and visitors in a prompt and pleasant manner.
Outreaches to patients to introduce the dental clinic/its services and offers appointments.
Present, review, update, and process patient registration forms according to guidelines.
Verify patient payer insurance eligibility, and any co-pays or share of cost.
Collect patient co-pays or share of cost according to policy.
Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics policies.
Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinicians or other staff as needed and per patients request.
Creates New patient records in EMR (eClinical Works) according to guidelines.
Review charts for the following day and ensure all documents are properly filed and present in the patients' record.
Scan patient documents in a timely manner.
Add and Remove Alerts in patients record as needed.
Send letters and recall postcards to patients.
Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).
Maintain a supply of complete packets for every funding program.
Schedule, cancel, reschedule patient appointments. Complete No-Show calls in a timely manner.
Maintain established office policies and procedures.
Maintain an organized and clean work environment at all times.
Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
Opens and closes clinic as directed by supervisor.
Perform other reasonably related duties as assigned by the supervisor.
REFERRAL JOB FUNCTIONS
Manage all incoming and outgoing referrals between general dentists, specialists, and external providers.
Manage and maintain database of high-risk patients and schedules follow-up care.
Assists clients/patients in scheduling appointments, transportation, etc., as necessary.
Communicates pertinent patient requested services that are not available in the clinic and offers appropriate referrals.
Track referral statuses and follow up to ensure continuity of care.
Maintains up-to-date clinical records and documentation to ensure safe and best practice.
Ensure proper documentation of referral notes, radiographs, and diagnostic materials.
Contact referring offices to obtain or send necessary patient information.
Handle phone and email communications related to referrals in a timely and professional manner.
Attends local community meetings related to expanding services available for UMMA patients; represents UMMA at various community events.
Performs a wide variety of clerical duties including: preparing routine correspondence, filing, photocopying, faxing, and answering the telephone; and referring patients to appropriate person.
Receives and treats all patients with the utmost respect and professionalism.
Adheres to strict standards regarding client confidentiality, informed consent, and disclosure as required by California law and agency policy.
Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration, DHS/OA and the Clinic.
Willing to work on weekends when assigned.
Comfortable working in various community settings including but not limited to school-based sites, mobile units, Child Development sites, health fairs.
May cover other sites when necessary and assigned by Supervisor.
Other duties as assigned by Supervisor.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent must have:
Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
EDUCATION, TRAINING AND EXPERIENCE
MINIMUM QUALIFICATIONS
A High School Diploma or equivalent.
Must have a current BLS CPR Certification.
Previous experience in a dental office and familiar with dental terminology preferred.
Preferred bilingual in Spanish.
$33k-50k yearly est. 13d ago
Patient Care Coordinator
Central City Community Health Center 3.8
Ambulatory care coordinator job in Monterey Park, CA
CLASSIFICATION:Hourly, Non-Exempt JOB SUMMARY: Responsible for assisting the care team (provider, medical assistant, behavioral health provider, etc.) by coordinating services for patients who are part of the assigned panel, especially those with serious, complex, chronic or psychosocial issues.
ACCOUNTABLE TO: Office Manager
JOB DUTIES: Responsible for facilitating access to appropriate health services by assisting with the coordination of referral, admission, discharge and/or transfer of patients to specialty care, hospitals, nursing homes, rehabilitation facilities, or board and care facilities, including the following:
* Provide an effective communication link between patient, medical staff, behavioral health staff, rehabilitation facilities, and hospitals.
* Assist in coordination of care with other providers in the community, ensuring that information goes when and where it is needed.
* Facilitate provider communication at regular intervals throughout patient's hospitalization or stay at other facilities.
* Coordinate with the Board & Care Administrator to ensure all patients who are to be seen by the provider are at the facility on the date and time of the scheduled visit.
* Assist the provider and Medical Assistant on the day of service in coordinating recommended additional services.
* Ensure all patients in their assigned Board & Care have CCCHC assigned as their Primary Care Physician.
* Track, coordinate, and ensure all patients in their assigned Board &Care receive all of the physician ordered preventative services.
* Assist the Board &Care Administrators with Medi-Connect, HMO, and all other Health Plan issues.
* Coordinate requested training for their assigned Board & Care Administrators and their staff.
* Assists the Board & Care Administrator in accessing CBAS Programs for their patients if requested by the provider.
* Identify services not currently provided in assigned Board & Care and work with the Director of Business Development to coordinate those services.
* Coordinate and provide an array of activities for their assigned Board & Care patients.
* Track and resolves all issues involving CCCHC that arise in their assigned Board &Care.
* Maintain ongoing communication with discharge planners, case managers, and carecoordinators at facilities to which patients are periodically admitted.
* Ensure all patients are tracked and data entered into systems for follow-up and reporting.
* Coordinate with medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
* Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA) regulations and maintain security of protected health information (PHI)
* Punctuality and Attendance: This is an essential job duty for CCCHC's employees given the impact on patients.
* All other duties as assigned.
* Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
Special Knowledge, Skills, Abilities and Attributes:
* Demonstrated ability to exercise sound judgment.
* Ability to communicate clearly and concisely.
* Ability to plan and be organized, work well under pressure, take initiative and be flexible and cooperative.
* Ability to work effectively with both employees and managers.
* Ability to convey a positive and professional image to patients and employees.
* Must have knowledge of medical terminology/abbreviations.
* Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet, and networking devices.
* Ability to use a computerized patient system (EMR)
* Must be able to make decisions and perform job duties with minimal supervision.
* Required to know, follow, and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
Education and Experience Requirements
* High school diploma or GED required.
* Bilingual in English and Tagalog preferred.
* Medical Assistant Certification and prior experience preferred.
Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
$38k-44k yearly est. 35d ago
Specialty at Retail Patient Care Coordinator
Axium Healthcare Pharmacy 3.1
Ambulatory care coordinator job in Irvine, CA
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient carecoordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
Position Summary:
The Specialty at Retail (SAR) Patient CareCoordinator provides customer care support to patients, physicians and Axium staff by reviewing patient profiles/records and scheduling deliveries of patient's
medication. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential job functions.
Essential Job Functions:
May include any task necessary to improve the process flow and provide better customer service to the external and internal customer. Other duties may be assigned.
1. Provides customer service to the internal and external
customer by making and receiving inbound and outbound calls for delivery of
medications. Must be able to sit for long periods of time to perform duties.
2. Assists in faxing and/or calling physician office's
regarding refill requests.
3. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
4. Review of HIPAA standards.
5. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
6. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
7. Document in the appropriate system all needed information and email appropriate parties when
required.
8. Provides customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications. Must be able to sit for long periods of time to perform duties.
9. Assists in faxing and/or calling physician office's regarding refill requests.
10. Reviews all notes prior to delivery confirmation from the last delivery confirmation to ensure proper communication with the patient
and physician office.
11. Review of HIPAA standards.
12. Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
13. Document in the appropriate system all needed information, indicating correct ship date and shipping address.
Qualifications
Minimum Position Qualifications:
3-5 Years of Customer Care experience
High School Degree
College Degree a plus
Desired Previous Job Experience
Operating in a call center / contact center environment
Specialty Pharmacy experience a plus
Medical industry a plus
Additional Information
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Prioritizing
Proof Reading
Problem-Solving
Mail Merge
Reporting
Confidentiality
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 1d ago
Care Coordinator
Hydration Room
Ambulatory care coordinator job in Thousand Oaks, CA
Why You'll Love this Part-Time Wellness Coordinator Job! Are you energized by a fast-paced, collaborative environment? If you're highly organized, detail-oriented, and great at managing your time, the part-time Wellness Coordinator position at Hydration Room might be the perfect position for you!
As a part-time Wellness Coordinator, you'll be the first point of contact for patients, creating a welcoming and supportive experience from start to finish. Your responsibilities will include checking in patients, verifying paperwork, answering questions, offering refreshments, assisting the RN, scheduling appointments, and handling payments.
Pay: $ / hour + tips (average of $2 - $4 / hour)!
Why Hydration Room?
Future Planning: 401(k)
Career Development Opportunities
Exclusive Perks: Enjoy complimentary IV therapy and injection benefits.
Flexible Scheduling: We work with you to accommodate your availability!
Schedule: This is a part-time position.
Locations You'll Cover:
Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.
If you're passionate about health, wellness, and creating positive experiences for others, this is your chance to be part of something bigger. Apply today and join the Hydration Room team as a part-time Wellness Coordinator! Responsibilities
Partner with and support the RN in providing care to patients in a fast-paced environment
Assist the RN in opening and/or closing the clinic each day
Perform basic administrative, clerical, and technical tasks to coordinate patient care
Manage phones, including answering calls, returning missed calls from off-hours, and documenting calls in a timely manner, as needed
Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts
Learn and have a basic understanding of provided treatments
Promote service packages and memberships
Maintain compassion and kindness for all patients
Always maintain client confidentiality and dignity
Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols
Assist in the training of new staff members
Notify the Support Center of any facility issues that need addressing
Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic
Perform other clinic duties as required or assigned by clinic management, the RN, or physician
Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
Required Skills
High school diploma or equivalent required
2+ years of experience in a high-volume patient or customer service environment
Schedule flexibility between 8:00am - 8:00pm
Availability to work a minimum of one weekend shift per week
Commitment to work at all listed locations
This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.
$33k-51k yearly est. 14d ago
ECD Care Coordinator
St. Johns Community Health 3.8
Ambulatory care coordinator job in Compton, CA
Job Description
This position is responsible for coordinatingcare and services for children (0-5) with complex medical and developmental needs, including referrals to specialty care and early intervention services. The coordinator will work closely with the Early Child Development (ECD) team to increase access to screenings, interventions, trainings, and linkages for children and families. The coordinator will also serve as a resource for families; work with SJCH's clinic, ECD Team, and the IBH staff to raise caregivers and community awareness of access to early childhood screenings, resources for promoting early literacy and language development, nutrition, physical activity, and socio-emotional health.
Benefits:
Free Medical, Dental & Vision
13 Paid Holidays + PTO
403 (B) retirement match
Life insurance, EAP
Tuition Reimbursement
SEIU Union
Flexible Spending Account
Continued workforce development & training
Succession plans growth within
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Knowledge, & Experience: Must have excellent interpersonal skills and empathy towards patients, as well as have excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
BA/BS or 2 years related experience.
Knowledge of community resources that support families with young children 0-5.
Strong communication skills, clear and professional, both verbally and in writing,
Ability to advocate for young children and families
Solid writing skills and the ability to develop and write professional reports.
Self-motivated with a proven track record of taking initiative.
Excellent organizational skills with the ability to multi-task and meet deadlines.
Ability to work well with diverse groups of clients and staff both independently and as a team.
Knowledge of Microsoft Office Suite, see computer skills below.
Knowledge of database management knowledge and experience required.
Bilingual English/Spanish (read, write, speak) required.
Duties and Responsibilities
Work with Clinics, Staff, and the ECD Team to develop workflows for early childhood screenings (including screenings for developmental delay) and linkages to appropriate resources.
Work with Clinical Staff (e.g., medical assistants) to support parents in completing assessments and screenings in the parent packet prior to their visit with providers (via phone, video chat, or waiting room)
Regularly consult with providers and ECD Team regarding care, progress, and outcomes for children and families
Follow-up on results of screenings and coordinate services (short term support and comprehensive services) available to children with developmental delays
Be familiar with internal and/or external resources to help facilitate linkages
Assist families with navigating complex systems of care including scheduling appointments, early intervention treatment, specialized therapies, and/or medical evaluations to promote healthy outcomes for children (0-5)
Provide case management services to address health-related or social needs of both children and their care-givers.
Coordinate all related activities between children (0-5), families, and partners as required by the grant.
Develop and facilitate/co-facilitate weekly parent support groups, educational presentations, training and workshops for children and families in collaboration with IBH Staff or community partners as needed.
Together with ECD Champion, provide training for providers and staff related to early childhood development, screenings, assessments, interventions for children with developmental delays, and family-centered care.
Coordinate referrals from SJCH staff for education sessions with parents/families.
Manage the order and distribution of promotional/educational materials.
Document and track inventory and attendance at events.
Participate and/or help plan community outreach events to promote awareness of early childhood intervention activities (including screenings and well-child-visits).
Participate in all required meetings/trainings as required by the grant
Collaborate with IBH/clinic staff and community partners to support and advocate for parents and help address barriers to care for children 0-5.
Report on project progress each month.
Work with applicable staff to collect and enter data for monthly reports.
Complete additional duties as needed or as assigned by the Director of Integrated Behavioral Health Services.
St. John's Community Health is an Equal Employment Opportunity Employer
$47k-62k yearly est. 9d ago
HOME CARE COORDINATOR - PACE
Chinatown Service Center 3.9
Ambulatory care coordinator job in Alhambra, CA
Job Purpose The purpose of this role is to ensure the delivery of high-quality home care services by conducting thorough home evaluation assessments and determining appropriate care hours for participants. This position is responsible for managing relationships with home care vendors to coordinate and oversee service provision. Additionally, the role involves facilitating the acquisition and provision of Durable Medical Equipment (DME) necessary for participants' care needs. By executing these responsibilities effectively, the role supports the overall goal of providing exceptional, personalized home care and enhancing the well-being of participants.
Duties and Responsibilities
* Coordinates the medical care of participants in assigned program, clinic, or service.
* Performs and documents developmentally appropriate physical assessments.
* Evaluates participant data and recognizes normal and abnormal findings.
* Uses critical thinking and problem solving skills to work with participant and family to ensure an appropriate plan of care.
* Conduct home visit to evaluate participant's care assessments.
* Participate in Interdisciplinary team meetings and inform the IDT team for any changes in condition of the participants.
* Evaluates and documents participant/family responses to interventions and treatment protocols or guidelines.
* Coordinate home care for participants and manage home care vendor.
* Coordinate necessary Dural Medical Equipment (DME) for participants and manage DME vendor.
* Develop and implement policy and procedures for home care services.
* Response to any concerns or feedback from participants and family members.
* Serve as a liaison between CSC and Home Care Vendor to coordinate all cares and changes for participants.
* Other duties as assigned.
Qualifications
Education:
* Graduation from an accredited LVN school and with a current LVN license issued by State of California.
* Current BLS certification required.
* Must have CPR/First Aid certification or be able to obtain one within 90 days of hiered
Experience:
* Minimum of two (2) years of practicing as a Licensed Vocational Nurse.
* Experiences in working with the elderly population.
Skills and Knowledge:
* Knowledge of PACE program preferred.
* Excellent organizational, interpersonal and presentation skills.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office software applications.
* Ability to lead and motivate individuals and groups of people, including Outreach, marketing and enrollment team members.
* Ability to work without close supervision or professional guidance and to exercise independent judgment.
* Knowledge of outreach and growth for the senior population.
* Effective listening and oral and written communication skills.
* Able to manage changing priorities per prospective participant needs.
* Strong organizational skills.
* Demonstrates necessary skills and knowledge as outlined in the position-specific Competency Assessment Profile.
* Able to speak Cantonese/Mandarin required.
Other:
* Must be able to work required schedule.
* Requires physical strength to perform essential functions of the job.
* Occasional travel between sites, nursing/group homes and to members' homes required.
* Requires use of personal vehicle.
* Requires valid driver's license.
* Requires proof of automobile insurance coverage at the following minimum amounts in order to be reimbursed for mileage: $100,000/$300,000 personal liability and $100,000 property damage.
* May require use of personal cell phone for business purposes (may be eligible for stipend)
Physical Demands
* Must be able to remain in a stationary position 50% of the time.
* Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
* Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
* Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc.
* The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.
$45k-56k yearly est. 30d ago
Client Care Coordinator - NOC/OVERNIGHT - Mission Viejo, CA
Hillside Mission 4.1
Ambulatory care coordinator job in Mission Viejo, CA
Job Description
Join our dynamic team in Mission Viejo! Hillside Mission Detox is a proud member of the Quadrant Health Group, is seeking passionate and skilled Client CareCoordinators to join our growing team in Mission Viejo, CA. As a Client CareCoordinator with a nursing focus, you will play a crucial role in ensuring the well-being and satisfaction of our clients.
About Quadrant Health Group:
At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.
What You'll Do:
The OVERNIGHT/NOC Client CareCoordinator is responsible for the nursing assessment and medication monitoring. This position reports to the Client Care Supervisor.
Major Tasks, Duties and Responsibilities:
Client Care & Health Monitoring
Conduct nursing assessments upon client admission and complete intake consents.
Perform ongoing health assessments, including vital signs and behavioral observations.
Monitor and document client health status, ensuring accurate and thorough reporting.
Conduct COWS and CIWA assessments as required during detox and throughout treatment.
Medication Management & Documentation
Oversee self-administration of medication and ensure proper documentation.
Monitor medication compliance, conducting counts at least three times per week.
Maintain accurate Centrally Stored Medication Logs both in hardcopy and EMR.
Accept and transcribe physician phone orders, ensuring accuracy and compliance.
Communicate directly with pharmacies and physicians regarding medication orders.
Ensure proper medication destruction and disposal as needed.
Testing & Reporting
Collect and supervise urinalysis (U/A) and blood alcohol concentration (BAC) samples, ensuring accurate reporting and disposal.
Perform and document routine tuberculosis (TB) tests as required.
Conduct audits of nursing documentation and ensure compliance with policies and procedures.
Provide detailed shift reports to maintain continuity of care.
Facility & Safety Oversight
Ability to work OVERNIGHT SHIFT
Perform patient rounds every 30 minutes to ensure client safety.
Monitor and itemize OTC medications and medical supplies, notifying management when reordering is necessary.
Maintain cleanliness and organization of medical stations and common facility areas.
Assist with household upkeep, including laundry, bathroom restocking, and food handling, ensuring a clean and safe environment for all clients.
Collaboration & Compliance
Work closely with interdisciplinary teams, including clinical staff and management, to ensure high standards of care.
Notify prescribers and management of any behavioral or health status changes.
Assist with pharmacy, medical store, and facility supply runs as needed.
Maintain compliance with all applicable regulations and ethical standards.
Participate in team meetings and training sessions as needed.
What You'll Bring:
Skills, Knowledge and Competencies:
Strong knowledge of nursing principles, medication administration, and detox protocols.
Ability to conduct and interpret COWS and CIWA assessments for substance withdrawal.
Understanding of state and federal healthcare regulations, especially in a residential treatment setting.
Knowledge of infection control protocols, HIPAA, and patient confidentiality requirements.
Excellent communication and interpersonal skills to interact with clients, families, and healthcare providers.
Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
Proficiency in basic computer skills and electronic health records (EHR) systems.
Ability to work effectively in a fast-paced environment.
Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
Strong attention to detail and ability to work in a fast-paced environment.
Qualifications:
LVN, CCMA, EMT, or CNA certification/license (required based on role).
SUDRC or RADTI certification required (can be obtained after hire).
Minimum 6 months of experience in a detox, behavioral health, or residential treatment setting (preferred).
CPR/BLS certification (required or must be obtained before hire).
Experience with COWS and CIWA assessments (preferred but not required).
Experience in handling and monitoring medications, including controlled substances.
Previous experience in a clinical or healthcare setting preferred.
Current CPR and First Aid Certification.
Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.
Why Join Hillside Mission?
Competitive salary commensurate with experience.
Comprehensive benefits package, including medical, dental, and vision insurance.
Paid time off, sick time and holidays.
Opportunities for professional development and growth.
A supportive and collaborative work environment.
A chance to make a meaningful impact on the lives of our clients.
Compensation & Licensing Requirements:
???? $26 - $29 per hour - For CCMA, EMT, or CNA with valid certification/license (Must obtain SUDRC or RADTI certification)
???? $29 per hour - For candidates with over 6 months of detox or supervisory experience
???? $35 per hour - For Licensed Vocational Nurses (LVNs)
How much does an ambulatory care coordinator earn in Pasadena, CA?
The average ambulatory care coordinator in Pasadena, CA earns between $36,000 and $64,000 annually. This compares to the national average ambulatory care coordinator range of $31,000 to $52,000.
Average ambulatory care coordinator salary in Pasadena, CA
$48,000
What are the biggest employers of Ambulatory Care Coordinators in Pasadena, CA?
The biggest employers of Ambulatory Care Coordinators in Pasadena, CA are: