SEEKING EXPERIENCED PATIENT CARE COORDINATOR / FRONT DESK
Ambulatory care coordinator job in Princeton Junction, NJ
Job DescriptionOverview Join our fast growing team of dedicated, happy, positive people making a difference in patient's lives! SEEKING EXPERIENCED PATIENT CARE COORDINATOR / FRONT DESK MUST speak fluent English and Spanish.
Prepare provider's clinic schedule to ensure all necessary documents are on file and we are well prepared for the day.
Provide education and support to patients and their families regarding the provider's treatment recommendations.
Ensure compliance with healthcare regulations and standards while maintaining patient confidentiality.
Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging.
Document all interactions and updates in the patient's medical records accurately.
Skills
Strong knowledge of clinic operations and medical practices.
Solid understanding of human anatomy to effectively assess patient needs.
Excellent communication skills for interacting with patients, families, and healthcare teams.
Ability to manage multiple cases simultaneously while maintaining attention to detail.
Knowledge of orthopedic practices is a plus.
Speak fluent Spanish and English
This role requires a compassionate individual who is dedicated to patient care and satisfaction.
Assistant Transition Coordinator
Ambulatory care coordinator job in Brick, NJ
Job Description
The Arc of Ocean County is Proud to Offer High Quality, Low Deductible Medical Insurance with $0 copay and An All Encompassing Prescription Coverage Plan. Additionally, We Offer a Robust Dental and Vision Coverage Plan!
Medical, Dental, Vision and FSA Coverage
401k with Agency Matching
Tuition Reimbursement, Career Advancement Opportunities, Referral Bonus Program
Paid Time Off, Holiday Pay, Paid on the Job Training
Various Other Supplemental Benefits
The Arc of Ocean County is looking for an Assistant Transition Coordinator to provide safe, engaging, and meaningful opportunities for Individuals with disabilities in Ocean County. The Assistant Transition Coordinator assists the Transition Coordinator in the development, implementation, and maintenance of a curriculum designed to enhance the skills necessary for program participants to transition to the next phase of employment-based supports.
Schedule: 8am-4pm Monday-Friday
Pay: $23.83 per hour, Bi-Weekly Pay Schedule
Duties include but are not limited to;
Provides training, supervision and support to Transition Specialists. Ensures quality vocational opportunities for participants to develop, enhance and achieve their employment skills, improve life skills, develop behavior management techniques, integrate into the community and participate in recreation activities on site and in the local community. Must network and communicate effectively with funding and accreditation sources, supervisors, co-workers, participants, home representatives and community partners.
Requirements
At least two years of experience working with adults with developmental disabilities
Ability to supervise, manage, and direct program
Must be 18 years of age or older
Must have a Valid NJ Driver's License with no more than five points
At least one year of longevity with a previous employer
Education: Bachelors Degree in Human Services, Special Education or related area
IV Patient Care Coordinator /Nurse Billing
Ambulatory care coordinator job in Toms River, NJ
Full-time Description
The Home Infusion Patient Care Coordinator is responsible for scheduling clinical staff to visit patients. This may
include Community Home Infusion Nursing, Adapthealth and/or Subcontracted Nursing. The Patient Care Coordinator
is responsible for handling everyday administrative tasks required to ensure smooth operation and assisting the
nursing department with patient scheduling, obtaining clinical notes, laboratory results and physician documents.
Works closely with the pharmacy, nursing, transportation, sales, intake teams to determine schedule needs and
availability to ensure appropriate prescriptions are being delivered and scheduled at the correct times and administered
accurately.
Essential Functions and Job Responsibilities:
Supports organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationships with co-workers
Schedules new cases by scheduling nurses to meet patient infusion schedule needs.
Schedules and reschedules all visits based on patients' needs and authorizations.
Runs reports including productivity, case count and missed visits
Ensures electronic verification visit are processed and sent timely.
Works closely with Reimbursement to review list from private pay/managed care
Adheres to the organization's policy regarding absenteeism and appearance
Ensures appropriate staffing is arranged for all patient care
Coordinates, monitors, and schedules patient care across all clinical areas
Coordinate scheduling needs with staffing availability to assigned team
Ensures Nurse/ nurse supervisor is aware of staffing needs and requirements
Communicates with patients, to schedule infusion based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including but not limited to nurses, pharmacists, or supervised pharmacy interns.
Responsible for interpreting physician's orders and scheduling according to orders
Provide accurate patient scheduling inconsideration of numerous factors including knowledge of time needed for drug regimens
Transfers referral data to selected Nurse or subcontractor.
Enters all scheduling data into the computer system in a timely manner and ensures that data is accurate and complete.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Community Home Infusion/Adapt Health information
Maintains documentation of calls to and from patients
Accurately enters information into electronic health records (EHR); electronically records data for collection, storage, analysis, retrieval, and reporting.
Identifies any missing documentation in the medical record to supervisor.
Confirms nursing notes in EHR system.
Obtains incoming outsourced agency nursing notes and invoices to match up dates and times, enters Patient Care Management System and forwards to QA Nurse for review.
Assists with sending out physician plan of treatment and free form orders for signature and tracks for return, works with sales representatives to obtain timely signature as needed.
Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position
Assure 24 hour/day, seven days/week administrative on-call coverage for the branch.
Ensures compliance with federal, state, and local rules and regulations, and company policies in all patient care aspects.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Complete assigned compliance training and other educational programs as required.
Maintain compliant with AdaptHealth's Compliance Program.
Perform other related duties as assigned.
Competency, Skills and Abilities:
Knowledge and ability and the necessary skill and judgement to perform all procedures as outlined
Excellent written and verbal communication skills
Detail oriented with ability to work in an organized and methodical manner.
Ability to work in a fast-paced team environment.
Excellent analytical skills, ability to proactively manage multiple priorities.
Must possess a strong sense of urgency and attention to detail
Excellent communication skills both written and verbal required along with interpersonal skills
Demonstrated ability to prioritize multiple tasks to meet deadline
Demonstrated ability to interact in a collaborative manner with other departments and teams
Strong critical thinking and problem-solving skills required
Capacity to work with limited supervision and support, in a rapidly changing and fast paced environment
Basic level skill in Microsoft Products to write routine reports, create documents, enter and formatting text, and accurately update all patient information.
Requirements
Education and Experience Requirements:
High School Diploma/GED required, Associate or bachelor's degree a plus
Two (2) years' experience in scheduler/coordinator position with a home health agency or infusion pharmacy or medical background preferred
Physical Demands and Work Environment:
Must be able to bend, stoop, stretch, stand, and sit for extended periods.
Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
Work environment may be stressful at times, as overall office activities and work levels fluctuate.
Subject to long periods of sitting and exposure to computer screen.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
May be exposed to angry or irate customers, patients, or referral sources.
Ability to utilize a personal computer and other office equipment.
Must be able to lift 5 to 15 pounds as needed.
Metal ability to work with limited supervision and support, in a rapidly changing and fast paced environment
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Surgical Coordinator
Ambulatory care coordinator job in Toms River, NJ
Start strong, stay strong!
Join our winning team and receive our Stay and Thrive Bonus.
A career that changes lives.
SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.
Position Summary:
The Surgical Coordinator plays a critical role in managing the scheduling, coordination, and communication of all surgical procedures. This position involves working closely with surgeons, patients, insurance companies, and other healthcare professionals to ensure smooth and efficient surgical operations, while maintaining optimal patient care. The Surgical Coordinator must possess strong organizational, communication, and problem-solving skills to ensure timely and effective surgical procedures.
Job Duties & Essential Functions:
Serve as the primary point of contact for patients, answering questions about surgical preparation.
Act as a liaison between surgeons, anesthesiologists, nursing staff, and other healthcare professionals to ensure all surgical requirements are met.
Communicate with insurance providers to verify coverage and obtain necessary authorizations for surgeries.
Schedule patient surgeries and pre/post-operative appointments, including those with ASC, and surgeons.
Confirm surgery dates and provide pre-operative and post-operative instructions to patients.
Ensure all necessary pre-operative information (e.g., consent forms, medical history, lab results) is collected, reviewed, and documented.
Arrange transportation for patients, if necessary, for procedures or related appointments.
Prepare surgical folders and collect required paperwork before procedures, ensuring completeness and accuracy.
Handle pre-operative testing and review patient medication lists to align with surgery requirements.
Confirm all pertinent details for the procedure, including bookings, insurance, medical clearance, authorizations, and signed consent forms.
Maintain accurate, up-to-date patient records and ensure compliance with healthcare regulations.
Regularly update the surgical schedule to reflect changes or adjustments.
Ensure the availability and proper functioning of all required surgical equipment and supplies.
Collaborate with the billing department to ensure accurate charge recording and processing.
Address patient concerns or questions before and after surgery.
Perform any additional tasks assigned or directed by the supervisor.
Required Qualifications:
High School diploma or equivalent
One (1) year of experience as a medical receptionist with knowledge of insurance verification and authorizations.
Strong understanding of medical terminology and surgical procedures.
Proficiency with office software and electronic health record (EHR) systems.
Preferred Qualifications:
Associate's degree in healthcare administration, nursing, or a related field.
Two years relevant surgical coordinator, ophthalmic/optometric, sales experience.
Previous experience in a healthcare or surgical setting.
Work Schedule:
Monday-Friday 8am-6pm
Benefits:
We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:
Medical/Dental/Vision Insurance
Prescription Drug Coverage
Company Paid Term Life Insurance & Long-Term Disability
Supplemental Insurance Benefits
Employee Assistance Program (EAP)
Retirement Plan - 401(k)
Paid Time Off (PTO)
Paid Holidays
Career Development Programs
*
All benefits are subject to eligibility requirements.
Equal Employment Opportunity Statement:
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com
Care Coordinator
Ambulatory care coordinator job in Manahawkin, NJ
DISCLAIMER
s are not meant to be all-inclusive, and the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Summary
The Care Coordinator serves as the main point of contact for facilities and physicians participating in the High Needs REACH program. This role blends care transition functions with provider consulting responsibilities to ensure patients experience seamless care coordination, facilities achieve measurable performance improvement, and providers are engaged with data-driven insights. The Care Coordinator will work closely with post-acute facilities, physicians, patients, and internal PBACO teams to reduce readmissions, improve quality, and strengthen participant satisfaction.
This position requires strong communication skills, the ability to share and interpret data with stakeholders, and the clinical knowledge to support patients navigating their Medicare benefits. The role requires travel up to two times per month, including overnight stays, to meet with facilities and providers.
Essential Duties and Responsibilities
Care Coordination
Monitor ADTs (admission, discharge, transfer feeds) to identify outlier information that may impact patient outcomes.
Alert facilities or participating providers when relevant findings are identified.
Encourage communication between facilities and participating providers to support collaborative decision-making.
Promote provider engagement in care planning decisions, including the use of auxiliary services within the residence (e.g., therapy, ancillary support services).
Provider & Facility Engagement
Serve as the primary liaison for High Needs REACH facilities and participating providers.
Conduct monthly facility performance review meetings, presenting data and opportunities for improvement with measurable action items.
Educate facility staff and providers on REACH program requirements, PBACO policies, and care coordination best practices.
Perform targeted education visits with physicians and staff to drive adoption of policies and clinical initiatives.
Data & Reporting
Share facility- and provider-level data with stakeholders, highlighting opportunities for improvement.
Monitor and report on performance metrics such as readmissions, length of stay, transition timeliness, and patient satisfaction.
Document all patient, provider, and facility interactions in designated platforms with 100% compliance.
Piece together data from multiple sources and present tailored insights based on the audience (executives, providers, facility staff, or patients).
Program & Network Support
Collaborate with internal PBACO teams (Data Analytics, Clinical Action Team, Population Health) to align care coordination with organizational goals.
Identify facility-level trends or barriers impacting patient outcomes and escalate as needed.
Promote and support the use of automation and technology for care coordination and data sharing.
Key Performance Indicators (KPIs)
Care Coordination & Outcomes
≥ 90% of patient transitions completed with documented PCP follow-up.
≥ 85% patient satisfaction with outreach.
≥ 10% annual reduction in preventable readmissions for High Needs REACH patients.
Facility & Provider Engagement
100% of assigned facilities have monthly performance review meetings documented with measurable improvement goals.
≥ 80% of participating facilities demonstrate improvement in at least one tracked metric (LOS, readmissions, or timeliness).
≥ 95% provider satisfaction with communication and support.
Operational Efficiency & Reporting
≥ 98% accuracy in documentation and reporting of patient transitions and facility metrics.
100% of reports and meeting documentation completed within 48 hours of interaction.
≥ 2 operational improvements implemented annually to enhance care coordination workflows.
Competencies
Clinical Knowledge: Understanding of Medicare benefits, transitions of care, and post-acute continuum (SNF, HHA, rehab).
Communication: Strong written/verbal skills for engaging patients, providers, and facility staff.
Data Interpretation & Analytics: Strong Excel and analytic skills; ability to synthesize and piece together data from multiple sources to create actionable opportunities tailored to different audiences.
Relationship Building: Develops trust with physicians, facility leaders, and patients.
Problem-Solving: Identifies barriers to care and develops creative, patient-centered solutions.
Technology Use: Comfortable with care coordination platforms and data-sharing tools.
Qualifications
Education: Bachelor's degree in Healthcare, Nursing, or Administration required; Master's degree in a relevant subject preferred.
Experience: ≥ 2 years in SNF, HHA, care management, or provider relations.
Preferred: Prior ACO or value-based care experience, familiarity with High Needs populations.
Technical Skills: Strong Excel and data analytic skills required; proficiency in Microsoft Office; familiarity with care coordination platforms (e.g., CarePort, Epic, or similar).
License: Valid driver's license; ability to travel up to two times per month with overnight stays.
Physical Demands
Combination of office-based work, facility visits, and occasional patient interaction.
May work at a computer for prolonged periods.
May lift and/or move up to 10 pounds.
Supervisory Responsibilities
This is not a supervisory role.
Patient Care Coordinator
Ambulatory care coordinator job in Manahawkin, NJ
Large managed care company is looking for a Patient Care Coordinator with excellent customer service skills for a contract to hire position.
PAY: $19.00
CONTRACT DATES: CONTRACT TO HIRE
HOURS: M-F, Rotating between 8am-4:30pm & 9am-5:30pm
RESPONSIBILITIES
Answering phones and making appointment confirmation calls
Scheduling and rescheduling patients
Registering patients and taking copays/payments
Insurance verification
QUALIFICATIONS
Highschool/GED or equivalent
Good communication skills
Basic computer skills
Medical terminology and Epic knowledge is helpful
Dental Office Receptionist/Patient Care Coordinator
Ambulatory care coordinator job in Colts Neck, NJ
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
We are looking for a friendly, personable, and enthusiastic FRONT Dental OFFICE member to add to our stellar team! We have a beautiful and modern Dental office.
We love our patients and we want someone that will be AWESOME on the phone and provide the BEST customer care to each and every one of them. We want that "right person" to grow with our team, enjoy their time at work, be challenged with what they do, and make a difference in the lives of our patients. We are looking for candidates who think long term and are COMMITTED , responsible, organized, and punctual with the daily tasks.
If you are looking for a place to grow, a family friendly environment, to work with-- then send us your resume and contact information after answering
Preferred Qualifications:
At least 1-2 years of experience in a dental office
Familiar with Open Dental
Full-time
Computer Skills
Team Player!!
We are looking to fill this position ASAP so if this person is YOU then apply immediately!!!
We look forward to talking to you and meeting you soon!!
~ Bring the Joy!
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Uniform allowance
Ability to commute/relocate:
Colts Neck, NJ 07722: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Dental Office: 1 year (Required)
Work Location: In person
Care Coordinator
Ambulatory care coordinator job in Toms River, NJ
Care Coordinator Full Time; 35 Hours/Weekly
Benefits Eligible:
Yes
Department:
Adult Clinical Services
Salary:
$38,000 - $42,000
Responsibilities:
Manage a caseload of clients with diverse needs to ensure coordinated delivery of services.
Provide input and create integrated care plans for all consumers on caseload.
Facilitate connections to community resources and support services.
Monitor client progress and make adjustments to treatment plans as necessary.
Collaborate with multidisciplinary teams including health providers, social workers, and other community agencies.
Maintain accurate documentation and records in compliance with agency policies and regulatory requirements.
Advocate for clients to ensure they receive necessary services and support.
Crosstrain with Access Center to assist in appropriate linkage to programming at intake.
Requirements
Bachelor's Degree in a human services field (Social Work, Psychology, Rehabilitation Counseling, Criminal Justice, Counseling)
Master's Degree preferred
One year of experience working in the Psychiatric or Mental Health services field.
Previous experience in care coordination or case management preferred.
Strong knowledge of community health resources and services.
Ability to work independently and as part of a team.
Valid NJ Driver's License with less than 6 points.
Benefits
Benefits:
12 Paid Holidays
Sick Days
Personal Days
Accrued Vacation
Medical/Dental/Vision
Company paid Life Insurance and Long-Term Disability
403B Plan with Company Match
Opportunities for training/education/Continuing Education Credits
Opportunities for Public Loan Forgiveness
Opportunities for discounted tuition at participating educational institutions
Employee discounts through LifeMart and Tickets At Work
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Mercerville, NJ
At Clover Health, our mission is simple but powerful: to improve every life by delivering care that is high-quality, accessible, and rooted in compassion and innovation. Our Clover Care Services (CCS) team brings this mission to life by offering personalized, proactive support to our members while partnering closely with providers to elevate outcomes across the community. Powered by Clover Assistant, our advanced data-driven platform, we combine technology with the heart of caregiving, empowering patients, supporting providers, and transforming the way care is delivered.
We are seeking a Patient Care Coordinator, a crucial Licensed Practical Nurse (LPN) role, for our Clover Home Care teams. As the central point of contact for patients, caregivers, and providers, you will be responsible for overseeing and coordinating patient care to ensure seamless communication and exceptional service.
As a Patient Care Coordinator (LPN), you will:
Facilitate communication between patients, caregivers, providers, and external agencies.
Coordinate care by processing all physician orders, including scheduling patient visits and processing prescriptions and home health orders.
Resolve patient issues by responding to member inquiries and resolving concerns with professionalism.
Document and update all relevant patient information in the electronic medical records (EMR).
Assist the Practice Manager with daily office operations to meet performance standards.
You should get in touch if:
You hold a current and valid Licensed Practical Nurse (LPN) license in the state of New Jersey or Georgia.
You have an active Basic Life Support (BLS) certification.
You are fluent in English and Spanish
(required for NJ candidates only)
, both verbally and in writing.
You have at least two years of experience in clinical care coordination.
You have experience in home care, primary care, or similar setting (preferred).
You are comfortable adapting to evolving technology and workflows, with solid computer proficiency and experience using electronic medical records (EMRs).
Benefits Overview:
Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as company holidays, access to mental health resources, and a generous time-off policy.
Full-time hourly employees accrue up to 18 days of vacation per year.
Clover recognizes 10 federal holidays, including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, and 1 floating holiday.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Reimbursement for office setup expenses
Monthly internet stipend
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Paid parental leave for all new parents
And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an
E-Verify
company.
A reasonable estimate of the base salary range for this role is $25 to $31/hour. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in Mount Laurel, NJ
Job Details Entry Mount Laurel, NJ Full Time High School $19.00 - $22.50 Hourly Any Customer ServiceDescription
As the Patient Care Coordinator, you will ensure high quality health care by serving as the patient's medical liaison among the practice, hospital, support services, and payors. Collaborate with various departments to assure the best customer experience.
Your Primary Duties and Responsibilities include the following:
• Receive and enter orders into API database assuring medical necessity complies with diagnosed symptoms ordered.
• Schedule patients for sleep studies in a timely manner and in accordance with company policy.
• Obtain demographic/medical information from patients during scheduling process.
• Inform, educate and answer physician/patients' questions regarding sleep study process.
• Communicate information received from patients, physician offices, and/or hospitals to the appropriate Persante employee(s) for action and follow-up.
• Assure customer call turn around times are exceeded.
• Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance.
• Performs a wide variety of tasks as assigned. A certain degree of creativity and latitude is required. Supports and adheres to HIPAA guidelines.
As with any job, other duties may be assigned to you as appropriate.
Your Secondary Duties and Responsibilities
• Position may cross train to duties of other Patient Care Coordinator functions including Medical Records Post, Medical Records Pre, and specialists positions (handling “blues”, movability and assessments).
Qualifications
Qualifications
• Minimum 2-4 years' experience in a Customer Service position
• Prior experience in a healthcare setting/organization required
• Ability to thrive in a fast paced/growing organization
Responsibilities
• As a Patient Care Coordinator, you will ensure high quality health care by serving as the patient's medical liaison among physician practices, hospitals, support services, and payors
• Receive and enter sleep study orders into a database assuring medical necessity complies with diagnosed symptoms ordered
• Schedule patients for sleep studies in a timely manner and in accordance with company policy
• Obtain demographic/medical information from patients during scheduling process
•Inform, educate, and answer physician/patients' questions regarding sleep study process
• Communicate information received from patients, physician offices, and/or hospitals to the appropriate internal staff
• Review and verify source materials to determine accuracy and completeness of information according to Medicare-specified standards; follows up to correct or complete data
• Performs a wide variety of tasks as assigned
• A certain degree of creativity and latitude is required
• Supports and adheres to HIPAA guidelines
• Position may cross train to duties of other Patient Care Coordinator functions including Medical Records
Benefits
Prescription
Dental
Vision
FSA, Dependent Care FSA, Commuter Account and HSA
Company-sponsored Life and AD&D Insurance
Supplemental Life and AD&D options
EAP
Financial and Legal Support Program
Travel Insurance
Employee Discounts & Rewards
Supplemental STD, Cancer Protection, Critical Care Protection, Accident, Hospital Indemnity
401(k) and Roth IRA with Company Match - based on eligibility
Paid Time Off (PTO)
Paid Bereavement and Jury Duty
Paid Training
Paid Holidays
Patient Care Coordinator
Ambulatory care coordinator job in Langhorne, PA
Our office, Endodontics Limited - Langhorne, is seeking a Patient Care Coordinator to join our busy specialty practice.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Ability to travel between our Langhorne and Hatboro locations as needed
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
1 year of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
#Priority
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$17-$24 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
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Auto-ApplyMemory Care Coordinator
Ambulatory care coordinator job in Princeton, NJ
Department
Activities
Employment Type
Full Time
Location
Carnegie Post Acute Skilled Nursing at Princeton
Workplace type
Onsite
Benifits About Carnegie Post Acute Skilled Nursing at Princeton Working at Carnegie Post Acute at Princeton truly means becoming a member of our family. We believe caring for seniors is a uniquely rewarding experience and there is no better place to realize that experience than with us.
As an employee, you will be an integral member of our team, and share in the opportunity to make a difference in the lives of our residents each and every day.
Carnegie Post Acute at Princeton has a friendly work environment with many long-time employees. We offer great benefits and a competitive compensation package.
You can be anything you want to be...
Join our staff. Experience possibility.
Surgical Coordinator
Ambulatory care coordinator job in Cherry Hill, NJ
Job Description
We are seeking a qualified Surgical Coordinator to join our Occupational Health team. Core responsibilities include:
• Responds to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner
• Maintains adequate time allotments for surgical procedures
• Completes accurate documentation of informed consent with patients for surgical procedures
• Provides accurate, detailed information to patients regarding test preparations, medical clearances, pre-surgical testing, and ensures proper medical clearance and pre-surgical testing has been completed
• Confirms patient's insurance provider and obtains prior authorization for surgical procedures in a timely manner
• Books cases in a timely manner with all necessary equipment ordered upon receipt of authorization
• Initiates follow up of medical clearances and PAT's and works with PCP directly to ensure patient is fully vetted for surgery
• Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling
• Books surgeries based on physician volume maintaining appropriate standard turn-around times
• Obtains referrals as required by insurance plan
• Schedule pre-surgical/post-op appointments as required
Required Skills & Experience
● Candidate must have a High School Diploma
● Surgical Coordinating experience
● Surgical prior authorization experience
● Candidate should be familiar with EMR
Compensation for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience.
We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note that we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.
Patient Care Coordinator
Ambulatory care coordinator job in Princeton, NJ
Job Description
Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility's diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit ***************
Location Address:
Department: Clinical Support
Work Schedule: Monday - Friday (8:00am - 4:30pm)
What We Offer Our Team Members:
Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential
Potential for Over-time Pay (Time and a half)
Holiday Differential Pay (Time and a half)
Weekend Shift Differential Pay ($4.00 per hour)
What You Will Do: The role of the Patient Care Coordinator is to serve as a liaison between the Clinical staff and the patient to coordinate expenses, clinical care, and administrative needs. The Patient Care Coordinator collaborates with the Nurse Coordinators and takes daily direction from the Nurse Manager.
Assist the RN with new patient appointments and provide support to the nursing staff.
Initiate checklist and chart audit and provide to RN once patient plan is established.
Track and audit all patient consent forms, alert RN of any deficiencies, and conduct patient follow-up for any missing consents or labs.
Track patient workup to ensure current preconceptual labs, communicable testing, pap smear, annual exam, and mammogram (if applicable) are complete.
Send abnormal labs/preconceptual labs to RN for physician review.
Maintain patient charts during ART meeting review.
Educate new patients after initial consultation with physician, prior to discharge, and refer to the primary nurse if immediate cycling is anticipated.
Review and verify all IVF/FET Care plans are completed.
Coordinate treatment plans with RN and physician to monitor testing and treatment cycle and schedule appointments according to treatment protocol.
Release/obtain medical records to/from patients, authorized providers, and insurance carriers; maintain compliance with HIPAA laws and regulations.
Maintain physician correspondence for new patient referrals, graduating patients, clinical notes, embryo transfer follow-ups, pregnancy outcomes, and birth congratulations.
Monitor out-of-town patient lab work and results.
Coordinate with nursing team to ensure lab work/results are recorded in chart.
Monitor IVF treatment process and ensure timely patient flow.
Assist Nurse Manager with situations and patient issues as needed.
Other duties as assigned.
What You Bring:
High School Diploma or equivalent required.
Medical Assistant Certification or equivalent preferred.
Experience in reproductive medicine or Women's health preferred.
Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office and clinical setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees should have the visual acuity to perform an activity such as: preparing and analyzing data and figures, viewing a computer terminal, extensive reading, and operation of standard office machines and equipment.
CCRM's Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Front Office Staff/ Patient Care Coordinator
Ambulatory care coordinator job in Pennington, NJ
UNAVAILABLE
Auto-ApplyCare Coordinator, Inbound (Call Center Representative)
Ambulatory care coordinator job in Marlton, NJ
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".
Job Description:
Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of.
Key Responsibilities:
Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes
Document all client communications (verbal or written) accurately
Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
Excellent customer service skills demonstrated by positive feedback from customers and patients
Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Qualifications:
Must be comfortable with speaking on the phone for large amounts of the day
Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
Ability to take accurate notes to document each task in a timely manner
Ability to multitask between different patients and workstreams while remaining organized and efficient with time
Ability to thrive in a fast-paced environment
Must be proficient in using a computer, including Outlook and other Microsoft Office programs
Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.
Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Auto-ApplyPatient Care Coordinator
Ambulatory care coordinator job in East Brunswick, NJ
Our practice, Oral Surgery Group is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.
What You'll Do:
The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.
The successful candidate will be able to:
-Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately-Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families-Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual-Post all self-pay charges, collect payments, and provide patients with receipts-Reconcile billing slips to daily schedule-Update patient information, including demographics, insurance, HIPAA forms, and financial waivers-Schedule appointments accurately according to department guidelines, using a waitlist when applicable-Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly-Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings-Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations-Demonstrate the ability to follow downtime procedures adequately-Perform any and all other duties as assigned
What You'll Bring:
-High School Diploma required, A.S. Degree in healthcare/related field preferred-1+ year of dental administration experience highly preferred-Comprehensive knowledge of electronic medical systems-Adeptness in the healthcare industry-Excellent phone etiquette and ability to establish rapport with diverse clientele -Able to prioritize workload and perform in a fast-paced and challenging environment
Perks of the Job:
-Highly competitive salaries & annual performance and compensation reviews-Competitive health insurance and benefits, including medical, dental, vision, disability, and more-401k retirement savings plan that includes employer match-Generous Paid Time Off, sick leave, and paid holidays-Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast
About MAX Surgical Specialty Management:
Established in September 2022 as the Northeast region's first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons' independence while offering robust support systems, access to advanced technology and opportunities for financial growth.
Integrity-driven. Patient-focused. Experience the difference at****************
MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.
Auto-ApplyHome Care Scheduling Coordinator
Ambulatory care coordinator job in Freehold, NJ
Job DescriptionSalary: $20
Caregiver Scheduler Fellowship Home Care
Are you organized, detail-oriented, and passionate about contributing to a growing program? Fellowship Home Care is your next career move! In this role, youll play a vital part in coordinating caregiver schedules, managing client intakes, and ensuring seamless communication between clients and our care team. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!
Candidates must have Scheduler experience.
Responsibilities:
Manage incoming phone calls and emails
Maintain all Caregiver schedules
Conduct comprehensive client intakes
Ensure timely and accurate data entry of client information
Schedule Caregiver team members for both on and off campus clients
Requirements & Skills:
Minimum of two (2) years of related experience in a healthcare setting, preferably home care, long-term care, or hospital
Proficiency in scheduling software
Highly organized and able to multi-task in a fast-paced atmosphere
Strong communication and relationship-building skills
Availability for evening and weekend on-call hours to handle emergencies is essential
Why Join Us:
Impactful Work:Play a key role in ensuring clients receive the care they need by coordinating schedules and managing caregiver assignments.
Supportive Team:Work in a collaborative environment where your contributions are valued, and teamwork drives success.
EOE - FellowshipLIFE is an equal opportunity employer.
We support a work environment where diversity, integrity, and excellence are embraced, family is valued, and the Fellowship Spirit is strengthened.
Care Coordinator
Ambulatory care coordinator job in Langhorne, PA
Care Coordinator - Familiar Roads Home Healthcare Agency Pay Rate: $17.00-$19.00/hour (Bi-weekly pay) Employment Type: Full-time
About Us Familiar Roads Home Healthcare is a trusted provider of home-based support services across Bucks County and surrounding regions. We specialize in helping seniors and individuals with disabilities remain safe, independent, and cared for in the comfort of their own homes.
Position Summary
We are seeking a dependable, compassionate, and detail-oriented Care Coordinator to join our administrative team. In this role, you will support day-to-day operations by managing client care plans, coordinating caregivers, and ensuring timely service delivery in compliance with state regulations.
Key Responsibilities
Perform intake assessments and develop customized home care plans
Coordinate caregiver schedules and ensure adequate coverage
Act as the primary liaison between clients, families, caregivers, and agency leadership
Monitor client satisfaction, service quality, and compliance with EVV and documentation protocols
Handle client and caregiver concerns professionally and efficiently
Maintain accurate and timely records in agency software systems
Qualifications
High school diploma or equivalent (Associate's degree or higher preferred)
1-3 years of experience in care coordination, scheduling, case management, or home care administration
Proficiency with home care software (EVV, CareTime, or similar platforms preferred)
Strong communication, organization, and problem-solving skills
Valid driver's license and reliable transportation (for occasional in-person visits if needed)
CPR certification and TB test clearance (or willingness to obtain upon hire)
What We Offer
Hourly rate: $17-$19/hour, based on experience
Pay frequency: Bi-weekly
Supportive team culture with opportunities for professional development
Flexible office hours (may include limited remote work after training)
Paid training and potential eligibility for PTO and healthcare benefits
EEO Statement
Familiar Roads Home Healthcare Agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.
Auto-ApplyCare Coordinator - Proactive Care
Ambulatory care coordinator job in Trenton, NJ
The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.
**Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.**
**Essential Functions**
+ Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information
+ Receives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record system
+ Engages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system.
+ Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes
+ Supports Providers and Care Managers in working at the top of their license.
+ Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teams
+ Establishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers.
+ Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned.
+ Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers.
+ Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices
**Skills**
+ Patient Care Coordination
+ Patient Information
+ Patient Support
+ Patient Advocacy
+ Patient Care Documentation
+ Computer Literacy
+ Referral Coordination
+ Healthcare Industry
+ Patient Care
+ Referrals
**Qualifications**
Minimum Qualifications
+ Experience in a customer service role requiring use of enterprise software systems.
+ Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.
+ Demonstrated customer service and problem-solving skills.
+ Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
+ Demonstrated skills in diplomacy and discretion with excellent customer relations skills.
Preferred Qualifications
+ One year of health care or customer service work experience.
+ A working knowledge of the healthcare industry, roles, and terminology.
+ Experience in a role that includes coaching and training others to use enterprise software or case management systems.
**Physical Requirements:**
**Physical Requirements**
+ Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
+ Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
+ See and read computer monitors and documents.
+ Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Location:**
Key Bank Tower
**Work City:**
Salt Lake City
**Work State:**
Utah
**Scheduled Weekly Hours:**
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.54 - $28.24
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.