America First Credit Union jobs - 40 jobs

Universal Service Representative II
America First Credit Union 4.5
America First Credit Union job in Saint George, UT
is for the new Desert Color branch. The Universal Service Representative II employee acts as a Service Representative and enthusiastically cross-sell Credit Union services. Establishes and builds member relationships by identifying members' needs and educating them with specific products and/or services. Responsible for performing a broad variety of customer services including opening new savings, share draft, and credit applications. Interviews, counsels, and advises members regarding all loan products, deposits, and any other products/services, including investment referrals, insurance products, and mechanical repair coverage. Presents loan requests to underwriters for approval as per loan procedures. Responsible for helping members via all channels such as phone, text, e-mail, and assisting members with video solutions, and self-serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Actively promotes and cross sells Electronic Services to members and serves as an electronic services expert in the branch. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding of new loan business each month. Provides general typing and clerical support for underwriting, including credit investigations and document preparation. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types of routine reports and records. Ability to attain expected baselines in sales and service to support branch goals. Support marketing and lending initiatives such MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two week and two-month calls. Assists or refers members as necessary. #IND21 Responsibilities Assumes responsibility for the effective development of Member relations through sales and service. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and 2 months. Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Effectively uses AFCU's Preferred Way of Selling techniques. Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques. Makes appropriate recommendations for loan, deposits, and other products and services. Highly motivated and self-driven. Sales and goal oriented. Demonstrate professional sales and negotiation skills to achieve individual and branch goals Resolves members problems and concerns related to consumer loan products and services, and account issues. Acts as a senior service representative and processes teller transactions. Identifies additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, loans, and other AFCU products and services. Assumes responsibility for the efficient, effective, and accurate performance of teller functions. Represents the Credit Union in a courteous and professional manner. Receives share deposits and loan payments. Computes interest. Processes cash advances, traveler's checks, cashier's checks, and money orders. Disburses cash or check share withdrawals. Processes transfers, post CD and all types of IRA's. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Processes "bank by mail" transactions. Provides override function for other tellers. Assists, in the absence of Lead/Backup Lead Tellers, with coaching & mentoring of new tellers. Evaluates loan applications, including Home Equity Lines of Credits (HELOCS) and credit criteria and determines the appropriate sale so the member and credit union both benefit. Actively and professionally cross-sells Credit Union services. Sells Debt Protection, GAP, mechanical repair coverage, and members financial solutions. Expectation is to meet monthly Credit Union sales Standards including promotions and campaigns. Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal/web and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member. Determines value of collateral. Verifies car insurance coverage. Notifies application of loan decisions. Requests additional information if required. Presents loan requests to underwriters for approval as per loan procedures. Processes loans including ordering of credit reports, title searches and closing. Assists in servicing and maintaining all aspects of loans but not limited to payoff, refinances, payment agreements and amendments to original loan contracts. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow-up on titles still pending. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly prepared and documented and that approved loans are promptly disbursed. Resolves any rejects concerning loans and membership accounts in a timely manner. Registers with the National Mortgage Licensing System (NMLS) for the authorization to discuss, initiate, and close Home Equity Lines of Credit (HELOCs) and line of credit applications. Acts as a branch expert for electronic services. Actively cross sells AFCU electronic services such as mobile banking, online banking, card guard, bill pay, mobile deposit and others. Has a knowledge of AFCU electronic services and serves as an expert for members as well as assists members with problem resolutions for electronic services. Assists members with account lock outs or other online account problems. Acts as a branch account specialist for New Accounts. Assists Members with new account openings and closing of member accounts. Assists with some Business accounts, IRA accounts, Court ordered accounts, and HSA account applications. Directs members to appropriate contacts to assist with more advanced and specialized accounts when appropriate. Performs Notary Public duties if eligible and in accordance with State Laws. Qualifications Training/Education/Certification: High school graduate or equivalent. Successful completion of the NMLS registration process, which includes, but is not limited to: Passing an approved credit screening Completing all required SAFE Act courses Attesting to personal information Submitting fingerprints for background check Maintaining annual licensure renewal Required Knowledge: Thorough knowledge of member services, accounts, loans, and products provided. Understanding of new account bookkeeping procedures. Understanding of loan processing functions. Attendance of all Home Equity Line of Credit trainings Ability to quote loan rates and terms Ability to calculate equity in home values Understanding of Home Equity disclosures and timelines Knowledge of related requirements, procedures, and underwriting criteria. Some accounting familiarity. Experience Required: Two years of varied office experience. Perform Notary Services. Skills/Abilities: Excellent communications and public relations skills. Strong typing abilities (60 wpm with acceptable accuracy & neatness). Solid math and bookkeeping abilities. Able to operate calculator, word processor, and related computer applications. Well organized. Professional appearance, dress, and attitude. If this describes you, to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.
$32k-36k yearly est. Auto-Apply 56d ago

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Bankruptcy Specialist
America First Credit Union 4.5
America First Credit Union job in Roy, UT
based in Riverdale, UT. Pay range is $24.28-$30.35 per hour. Under the direction of the Manager will be responsible for performing collection activities associated with serious delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, personal loans, real estate loans, and home equity lines of credit that are involved in bankruptcy or legal proceedings. Reviews delinquent accounts, determines Credit Union position and, as circumstances indicate, directs and assists legal counsel in collection proceedings. Ensures that actions are properly documented, and records and files appropriately maintained. Ensures that the Credit Union's professional image is maintained. Responsibilities 1. Effective and professional performance of collections' functions. a. Utilizes effective human relations skills to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. b. Uses experience and knowledge of Credit Union loan policies, procedures, and documentation together with knowledge of Bankruptcy Law to review member files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud. c. Works toward prompt recovery of collateral through negotiations with bankruptcy attorney and/or court. d. Monitors loans to ensure bankrupt members have adequate insurance coverage to protect collateral and the Credit Union's interests. e. Directs and assists legal counsel in bankruptcy court proceedings. Appears in bankruptcy court actions as needed. f. Monitors all attorney and bankruptcy accounts to ensure documents and legal proceedings are filed and followed up by legal counsel in a timely manner. g. Recommends possible charge-offs. Researches and prepares the Writeoff Summary Sheet. h. Performs collections' efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. i. Determines Credit Union position in bankruptcy. Works to minimize losses through reaffirmation or non-dischargability. j. Files or coordinates with attorney to file all Bankruptcy paperwork required. 2. Efficient administration of collections' activities. a. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. b. Maintains confidentiality. 4. Establishing and maintaining effective communication and coordination with Credit Un-ion personnel. a. Assists area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Effective performance and administration of repossessed property functions. a. Ensures that repossession functions and property dispositions are conducted in accordance with established policies, procedures and applicable laws and regulations. b. Directs, schedules, and coordinates all repossession activities. c. Evaluates all repairs and sale preparation expenses on repossessions. d. Evaluates and determines necessity for filing insurance claims on damaged repossessions. e. Documents repossession actions taken. f. Reviews contracts for possible refunds of service or Gap policies. g. Ensures the maintenance of appropriate related records and files. Prepares and updates repossession sale and inventory lists. h. Keeps management informed of repossession, progress attained toward established objectives, and of any significant problems. 6. Ensuring that professional business relationships are established and maintained with borrowers, buyers, the community, and with trade organizations. a. Answers member inquiries and provides information as required. b. Ensures that requests, problems, or concerns are promptly addressed and effectively resolved. c. Strong working relationship with both Credit Union and members Attorney's. 7. Other related duties as required or assigned. a. Stays informed of changes in collections' policies and procedures, trends in repossession practices, and related legal requirements. b. Assists area personnel as needed. c. Attends and participates in meetings as required. d. Maintains cleanliness and security of work area, desks, and equipment. e. Ensures that changes in legal requirements and government regulations are integrated into current practices. Qualifications Training/Education/Certification: • High school graduate or equivalent. Required Knowledge: • Thorough knowledge of collection procedures, skip tracing, and related laws and regulations. • Thorough understanding of Credit Union loan products and policies. Knowledge of all loan contract terms and agreements. • Familiar with deposit programs and understands account ownership. • Familiar with collateral insurance used to protect security. • Basic understanding of the U.S. Bankruptcy Code. Familiar with all legal documents relating to collection actions. • Understanding of all court systems (District, Bankruptcy). Completely familiar with equity calculations, priority of liens, and redemption rights. Experience Preferred: • Three to four years collection experience with a full-service financial institution. Skills/Abilities: • Accuracy and thoroughness in work. Ability to manage projects. • Excellent communication, telephone, and public relations skills. • Ability to work well independently. • Professional attitude and appearance. • Ability to work well in stressful situations. • Ability to operate related computer applications, and other business equipment.
$24.3-30.4 hourly Auto-Apply 9d ago
Sr. Commercial Loan Officer (Remote in Utah)
Security Service Federal Credit Union 4.6
Remote or Bountiful, UT job
Makes and services a variety commercial loans (conventional, SBA, Construction, C&I) to include some complex credits. Develops and manages commercial loan accounts that meet established lending requirements and maximize profitability to the credit union with minimal risk. Provides portfolio maintenance and loan administration in accordance with SSFCU, Federal, State and NCUA policies. Operates with commercial lending authority as established by credit policy. Develops new business and expands existing relationships. Maintains knowledge of commercial loan products and services, as well as knowledge of the industries or market areas served. Calls on potential customers, identifies banking needs, secures financial data for analysis, and makes proposals for new business. Reviews existing account relationship for opportunities to meet additional needs with other products or services, makes proposals as appropriate. Makes sale calls in the calling program to achieve individually established goals. Gathers, evaluates, underwrites and closes all types of commercial loans within established credit authority limits; oversees processing of commercial loan documents and file maintenance; coordinates collection activities; provides direction to loan servicing, collection, loan administration support staff and guide to less experienced commercial lenders; participates in loan approval process. Manages loans within loan portfolio. Prepares letters pertinent to maintaining collateral documentation, financial statements, and other lending activities. Releases liens such as titles, mortgages, paid notes, etc. Responsible for identification and evaluation of deteriorating loan situations in order to recognize charge-off loans early and manage credit to minimize losses. Handles follow-up, collections, or delinquent and problem loans as requested. Works in concert with internal and external auditors and corporate credit review staff to insure compliance with bank policies and procedures and federal, state, and NCUA regulations. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. Bachelor degree in Business Administration or equivalent education and/or experience. Ten (10) years in commercial lending and managing a commercial loan portfolio and member/customer service with a strong emphasis in business product knowledge. Five (5) years of credit analysis/underwriting experience or equivalent commercial lending experience. Proven track record in sales ability/aptitude and business development. Strong verbal and written communication skills and the ability to meet deadlines and maintain attention to detail. A high level of analytical skills. Ability to perform in a high volume environment. Strong sales skills and ability to negotiate.
$54k-60k yearly est. 60d+ ago
Business Development Rep-Title Agency (Utah First Title)
Security Service Federal Credit Union 4.6
Orem, UT job
Responsible for developing and maintaining business-to-business relationships with new and existing companies that raise market awareness for Title Agency department to increase revenues. Work with cross functional teams to forecast revenues and identify target customers. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of two (2) year of title insurance company or agency experience. Must have or obtain and maintain Escrow Officer License with the Texas Department of Insurance. Complete continuing educations courses to maintain licensure. Demonstrated ability to use title production software. Proficiency and knowledge of Microsoft Office Applications, such as Microsoft Office Word, Excel, Outlook, and Power Point. Excellent interpersonal skills and ability to perform in a high volume environment. Good written and verbal communication skills. Planning and organizing abilities. Highly self-motivated and demonstrate initiative. Attention to detail to identify issues that should be escalated to title management.
$44k-50k yearly est. 60d+ ago
Safety Officer
America First Credit Union 4.5
America First Credit Union job in Ogden, UT
The Safety Officer is responsible for developing and implementing a wholistic organizational safety program, enforcing safety policies, and evaluating practices and facilities to ensure compliance with legal and organizational guidelines. They conduct training sessions, monitor compliance, investigate, track accidents & incidents, and provide recommendations for improvement. They also communicate guidelines to employees/staff, report on safety issues, and develop relevant policies to maintain a safe workplace. The Safety Officer is responsible for developing and implementing a wholistic organizational safety program, enforcing safety policies, and evaluating practices and facilities to ensure compliance with legal and organizational guidelines. They conduct training sessions, monitor compliance, investigate, track accidents & incidents, and provide recommendations for improvement. They also communicate guidelines to employees/staff, report on safety issues, and develop relevant policies to maintain a safe workplace. Responsibilities 1. Subject matter expert on the organizational AFCU Safety Program and Procedures a. Creates, updates, and maintains the AFCU Safety Program and procedures. b. Acts as a liaison between Credit Union employees, third-party vendors, auditors/examiners, and department personnel regarding safety items. c. Prepares documents and information for regulatory examinations and inquiries. d. Leads the quarterly meetings with safety committee and oversees their activities. e. Works directly with the Business Continuity department with disaster recovery planning procedures, emergency response procedures, crisis management procedures, and pandemic response procedures. 2. Maintains and understands state and governmental safety regulations, along with best practices that directly affect the Credit Union a. Has an in depth understanding of OSHA & ADA requirements. b. Understanding of SDS, updating and tracking. c. Required to attend ongoing training to achieve a better working knowledge of methodologies, regulatory requirements, industry standards, and best practices. d. Has the ability to draw valid conclusions from new regulations. e. Responsible to implement new regulations into the Credit Unions procedures as required. 3. Life-safety activities a. Manages the building inspections and site assessments (Campus & Branch) for compliance. b. Develops and maintains the Emergency Response Plan. c. Purchases, installs, and maintains life safety equipment and supplies such as first aid, 72-hour kits, emergency POD's, evacuation chairs and automated external defibrillators (AED). d. Reviews and updates SDS books electronically as well as the onsite postings. e. Conducts evacuation, fire, and earthquake drills. f. Coordinates with tenants and internal employees for drills appropriately. g. Responsible for the training and job/task assignments of the designated safety wardens. h. Reports to rally points and confirms with building wardens that all areas have been evacuated and personnel followed procedures and protocol. i. Has authorization to move personnel to secondary rally point if primary is unsafe. j. Records, collects, and maintains the evacuation status logs and reports. k. Manages the buildings evacuation signage requirements. l. Coordinates yearly fire alarm and system testing with maintenance and Physical Security for wet and dry systems/alarm tie in. m. Works directly with Business Continuity on delivering automated emergency notifications to employees. n. Is an expert and lead coordinator in all types of emergencies. (chemical emergencies, earthquake, fire, flood, natural gas leak, power outage, severe weather, tornado/high wind, hostile intruder/active shooter, medical emergency, etc.) o. Establishes effective business relations with law enforcement, fire, public sector, and related professionals. 4. Training activities a. Trains branch and department staff on emergency response procedures. b. Develops, coordinates, conducts, and oversees training for Credit Union staff as it relates to safety issues. c. Subject matter expert for course content and preparedness information delivered via the development center. d. Organizes and conducts internal department trainings and staff meetings specific for the Facilities, Critical Facilities, and Construction teams. (Lock-out/tag-out, PPE, confined space, fall protection/ladder, AED, CPR, First Aid, etc.). e. Conducts bloodborne pathogens training and vaccination tracking (HBV, HCV). f. Oversees any after action reviews. 5. Performs related duties as required or assigned a. Maintains records and statistics on Accident & Incident reports that are submitted. b. Oversees the safety coordination with contractors and AFCU staff with any large-scale project/campus masterplan. c. Purchases, maintains and tracks safety/PPE equipment. d. Provides management team with guidance on safety related items and confirms project site fulfills industry, local, state, and federal guidelines, and regulations. e. Coordinates with HR, Business Continuity, Campus Facilities, Branch Facilities, Critical Facilities, Physical Security, AFCU general staff in relation to safety. f. Promotes a safety culture at AFCU. #IND21 Qualifications Training/Education/Certification: • Bachelor's degree in occupational and environmental health and safety, emergency management, or a related field required. • Certification in risk management and health/safety management. Required Knowledge: • Detailed knowledge of related laws and regulatory requirements (OSHA, ADA, SDS, etc.). • Comprehensive knowledge of safety procedures, emergency management concepts, planning, analysis, and methodologies. • Understanding of Credit Union policies and procedures. Experience Required: • 5+ years of experience in a related field. Credit Union experience preferred. • Experience performing emergency response activities. • Computer skills should include MS Office Suite. • Use of software programs to manage safety and emergency notification activities. Skills/Abilities: • On call to perform emergency response functions. • Strong analytical, organizational, and decision-making skills. • Can handle themselves and others well in stressful situations. • Effective in both collaborative and individual work environments. • Excellent oral and written communication skills. • Able to problem solve in rapidly changing situations. • Ability to travel as required.
$30k-36k yearly est. Auto-Apply 53d ago
Branch Maintenance Technician (St. George)
America First Credit Union 4.5
America First Credit Union job in Saint George, UT
Schedule Mon - Sat Flex Responsibilities: Maintaining and inspecting buildings, equipment, utilities, furnishings, and grounds. Directly responsibility for assigned branches, lease space, and raw property. Performs preventative maintenance, makes repairs, and assists, supervises, and directs outside service personnel and vendors as needed. Reports major repairs and maintenance needs. Conducts the safe deposit box drilling process. Replaces elements of asphalt, roofs, landscaping, lighting, carpet etc. that need repair. Assist with all refurbishes, remodels, and new construction set up processes. Conducts training for groups and new employees. Coordinates preventative maintenance with outside vendors on all major replacements. Handles situations involving ADA and OSHA. Attends required trainings and meetings. This position requires good mechanical and problem-solving abilities. Attention to detail and good organization and communication skills are also vital to the successful execution of this position. These are experienced positions; incumbents perform the more complex maintenance coordinating, overseeing and repair functions. Responsibilities 1. Responsible for the effective performance of assigned facility maintenance functions. a. Operates building equipment and utilities systems to maintain proper heat, cooling, power, water, plumbing, etc. Assists outside service representatives in checking, maintaining, and repairing building equipment. b. Responds promptly to facility needs submitted by branch personnel in the Facility Management system. Documents and completes tasks associated with the Facility Management system. c. Reviews scheduled cleaning work such as emptying wastebaskets, vacuuming, dusting, window washing, etc.d. Performs and arranges scheduled preventative maintenance and cleaning. Maintains all equipment that is associated with the branches. Conducts inspections and tests, and maintains logs and records reflecting results. Visits each designated Branch facility at least twice monthly to determine maintenance needs. e. Conducts quarterly walkthroughs of branch locations to meet safety and maintenance requirements for inspection. f. Coordinates maintenance activities with Branch managers to ensure that buildings are clean and secure. g. Performs maintenance on all door locks, card readers, pin pads, door closers etc. h. Performs minor building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. i. Coordinates and assists with outside service and repair work. Hires vendors and service providers as assigned. Follows-up on work reviews and ensures that outside services are efficiently completed. j. Completes purchase orders for supplies as requested. k. Meets with members and designated Branch/Department employees to open and rotate safety deposit boxes. l. Submits insurance claims for building damages as necessary. m. Provides 24 hour on-call service as assigned (Weekend coverage may be included). n. Completes assigned maintenance functions in accordance with established policies and procedures, ADA regulations, and OSHA regulations. 2. Responsible for establishing and maintaining effective communication, coordination, and working relationships with Credit Union personnel, management, vendors, and service providers. a. Assists Credit Union personnel as needed. b. Keeps management informed of area activities, any significant problems or maintenance concerns. c. Attends and participates in meetings as required. Completes required records and reports. d. Assists vendors and service providers as needed. Monitors vendors' performance. e. Oversees all landscaping, snow removal, HVAC and janitorial with vendors. f. Provides related information, advice, and suggestions to Credit Union personnel as requested. 3. Responsible for related duties required or assigned. a. Performs miscellaneous and specially requested tasks such as assisting other personnel in rearranging furniture, cleaning and storing equipment, and other jobs as assigned. b. Assists in set-up of new Branches. c. Completes assigned training and certifications. d. First responders to Branch managers in case of emergency. e. Coordinates multiple preventive maintenance projects. f. Assists in the refurbish process of assigned buildings and branches. ____________________________________________________________________________________ PERFORMANCE MEASUREMENTS: 1. Buildings and equipment are clean, in good repair, and well maintained. 2. Preventative maintenance and repairs are effectively performed in accordance with established standards and procedures. 3. Maintenance needs and problems are promptly identified and resolved or reported. 4. Maintenance functions are well coordinated with other branch and departments' operations. Assistance is provided as needed. 5. Management is appropriately informed of area activities. 6. Outside service providers are optimally utilized and assisted as needed. 7. Completes all required trainings and certifications. #IND21 Qualifications Training/Education/Certification: * High School graduate or equivalent.• Driver's License.• Bondable. Required Knowledge: * Knowledge of plumbing, HVAC, patching, painting, carpentry, electrical, and maintenance procedures.• Basic understanding of architectural and design drawings.• Microsoft word, excel, outlook etc. and basic computer functions.• Basic understanding of OSHA and ADA requirements. Experience Required: * Two+ years of maintenance work and/or construction project coordination performed, preferably within a financial institution or equivalent. Has previous experience with remodel and refurbish type work. Managed multiple projects at the same time. Skills/Abilities: * Good Mechanical and problem-solving abilities.• Well organized and able to work well independently.• Able to coordinate well with others in communication, planning, and coordinating.• Attentive to detail.• Able to operate vehicle, drills, saws, electrical tester, hand tools, snowplow, salt/sand spreader truck, forklift, etc. • As a condition of employment, drivers of AFCU vehicles - or employees who drive personal vehicles on university business - are expected to obey all traffic laws and regulations and maintain a valid license in good standing. Must pass and complete all driving related courses provided by AFCU. WORKING CONDITIONS: Worker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Works both inside and outside. Subject to weather. Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc. Frequent local travel. Frequent out-of-town travel.
$37k-44k yearly est. Auto-Apply 8d ago
Recruiting Specialist
America First Credit Union 4.5
America First Credit Union job in Ogden, UT
Schedule Mon- Fri As a member of the Human Resources Division, the recruiting specialist will actively coordinate and help facilitate an effective recruitment process at America First Credit Union. This position will work with internal team members to understand hiring needs, proactively develop a pipeline of job seekers, establish and maintain relationships with high schools, colleges and universities, and continually seek out ways to attract and hire talent for a variety of positions. Note: This position is based in Utah (Operations Center) and may require a significant amount of travel in the state of Utah. Responsibilities Responsibilities * Proactively search for and develop a pipeline of job seekers * Engage with job seekers through various communication channels and methods * Establish and maintain relationships with high schools, colleges and universities * Increase the credit union's visibility and presence on various campus sites * Coordinate and help oversee on-site and off-site recruitment events * Participate in job fairs, networking events and information sessions for hiring * Receive and review applications and resumes of job applicants * Understand hiring needs of assigned branches and departments * Coordinate with HR Generalists and other team members regarding open positions * Interview job candidates and extend offers of employment * Partner with internal teams to develop and distribute recruitment messages * Research recruitment opportunities - continually identify ways to engage with job seekers * Leverage job boards, sourcing platforms, and other forms of digital outreach * Utilize the ATS to connect with job applicants * Review and assess resumes of passive applicants for re-engagement * Enhance and implement internal recruitment processes * Perform other related duties as assigned Qualifications Required Qualifications * Two years' directly related work experience, or an equivalent combination of education/experience * Knowledge of recruitment practices and principles * Excellent networking and interpersonal skills * Strong verbal and written communication skills * Self-motivated * Ability to work independently, and as part of a team * Reliable vehicle and clean driving record * Willingness to embrace and learn new software, systems, programs and techniques * Working knowledge of Microsoft Office products, such as Outlook, Teams, Word, PowerPoint Physical Requirements * Nearly Continuously: Hearing, listening, talking * Often: Walking, sitting, repetitive hand motion (such as writing or typing), repetitive foot motion (such as using foot controls/driving), bending, twisting, lifting - up to 50 pounds Preferred Qualifications * Bachelor's degree in human resources or a directly related field * Experience in talent acquisition or campus/university recruitment * Direct experience sourcing talent via Indeed, LinkedIn, SeekOut and/or other platforms * Credit Union or other financial institution experience
$41k-50k yearly est. Auto-Apply 8d ago
Teller
America First Credit Union 4.5
America First Credit Union job in Layton, UT
Schedule Mon - Sat Flex What will you do? * Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances. * Responsible for balancing each day's transactions and verifies cash totals. * Establishes and builds member relationships by identifying members' needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services. * Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. * Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary. * Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels. * Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch. * Performs various clerical functions and assists other Service Representatives with duties as required. * Serves members promptly and professionally. * Ability to attain expected baselines in sales, volume, and service is expected to support branch goals. #IND21 Responsibilities 1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions a. Ensures teller functions are correctly performed and are in accordance with established policies and procedures. b. Maintains privacy of member account information. c. Performs a wide variety of teller paying and receiving functions both "in person" and processes "bank by mail" transactions. Receives share deposits and loan payments. Prepares proper receipts. d. Processes transfers, cash advances, traveler's checks, cashiers' checks, and money orders. e. Disburses cash or check share withdrawals. f. Processes and posts CD, HSA's and all types of IRA's. g. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. h. Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority. i. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. j. Certified Tellers provide "override" function for other Tellers within defined authority limits. 2. Assumes responsibility for the effective and professional performance of member service functions through sales and service. a. Performs all Member Service and Sales functions in accordance with established policies and procedures. b. Ensures that the Credit Union's professional reputation is maintained and projected. c. Maximizes the penetration of Credit Union products and services by identifying members' needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals. d. Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2's calls as directed by branch management. e. Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed. f. Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships. g. Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims. h. Resolves transaction corrections in a timely manner in accordance with policy and procedures. i. Performs file maintenance and account changes as requested by members. 3. Assumes responsibility to act as a branch expert for electronic services. a. Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others. b. Has knowledge and understanding of AFCU digital services to be able to answer members' questions and provide them with problem resolutions for digital services. c. Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues. d. Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested. 4. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. a. Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management. b. Keeps supervisor informed of area activities and of any significant problems or concerns. c. Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed. d. Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required. e. Performs related clerical and receptionist duties as required. f. Responsible to adhere to Branch Safety, Security, and Teller Audit procedures. PERFORMANCE MEASUREMENTS: 1.Member Focus - The degree to which member service is demonstrated in the day-to-day business environment. Applies to coworkers as well as, outside members, clients, etc. 2. Teller Statistical Record - Meets defined Teller Performance Report Overall Score established expectations; including accepted teller referrals to Members served baselines. 3. Attendance & Punctuality - Absences occurring outside the scope of leave granted by the credit unions policy hindering the ability to complete assigned tasks and duties. This also includes punctuality- which encompasses the frequency of times tardy for work or returning from lunches and breaks. 4. Job Knowledge -. The depth or level of know how to perform the job. The application in applying know how to perform the job. The degree of knowledge acquired to understand other functions and the company mission. 5. Professionalism & Appearance- Demonstrates and conveys a favorable image when representing the credit union. Display a high level of honesty, integrity, and confidentiality while conforming to established appearance and grooming policy. Cleanliness and neatness are maintained in the employee's work area. 6. Teamwork & Cooperation- The degree to which individuals promote a positive, productive, and professional environment. Demonstrates sensitivity, cooperation, understanding of others, and respect. The degree to which synergy is promoted. 7. Sales Performance- The degree to which sales efforts are effective in meeting sales goals. 8. Core Values and Code of Conduct- Degree to which these company values are modeled and adhered to in all actions and behaviors. Qualifications Training/Education/Certification: * High school graduate or equivalent. Experience Required: * None * Previous retail sales or other similar financial institution work experience preferred. Skills/Abilities: * Excellent communication skills and willingness to assist others. * Ability to successfully recognize and offer sales opportunities * Professional appearance, dress, and attitude. * Solid math skills. * Attention to detail and accuracy. * Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone. If this describes you, apply now to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.
$29k-33k yearly est. Auto-Apply 6d ago
IT Internal Audit Manager
America First Credit Union 4.5
America First Credit Union job in Ogden, UT
The Internal Audit IT Manager plays a critical role in assessing the design and effectiveness of technology controls across the credit union. This position leads and executes complex IT audits, with a focus on cybersecurity, infrastructure, business continuity/disaster recovery (BC/DR), data governance, artificial intelligence (AI), and digital initiatives. This role will ensure that IT risks are properly identified, assessed, and mitigated in alignment with regulatory requirements, industry frameworks, and organizational goals. Responsibilities • IT Audit Management - Oversee and manage the planning, execution, and reporting of audits and advisory reviews covering cybersecurity controls, infrastructure and network security, business continuity and disaster recovery (BC/DR), data governance and system development lifecycle management, emerging technologies, including AI and digital platforms - Oversee documentation, workpapers, and reports to ensure they are accurate, complete, and comply with the Global IIA Standards - Ensure audit coverage aligns with the institution's IT risk landscape and regulatory requirements. - Implement processes and procedures to comply with the Global IIA Standards - Promptly involve stakeholders and the SVP Internal Audit/CAE when issue(s) arise - Create and manage the budget and resource allocation for the department • Risk Assessment & Strategy - Plays an integral role in the risk-based audit plan, by contributing to the risk assessment methodology, overseeing the risk-based audit plan results - Identifies and assesses risks and adjusts the risk-based audit plan as needed, evaluating proper coverage of critical areas and risks - Assign and manage resources to effectively execute the audit plan - Manage the audit plan and communicate adjustments timely and accurately - Present and communicate findings, root cause analysis, and actionable recommendations to stakeholders - Leverage audit results and data trends to advise management on areas of strategic concern - Create and execute internal strategic objectives that support the overall internal audit functions' mission and vision - Stay current with IT regulations, industry trends, and frameworks, such as FFIEC, CIS, NIST and other relevant guidance - Coordinate with IT operations, security, digital, and external agencies as needed. • Stakeholder Engagement - Effectively communicate with internal departments, external auditors, regulatory bodies, and other stakeholders - Communicate audit findings, risks, and recommendations clearly to senior leadership and to the Supervisory Committee. - Build strong partnerships and collaborate with business and technology leaders to understand associated risks and to align audit coverage • Team Leadership & Development - Supervise, coach, and develop a team of auditors on audits and integrated IT audits - Support the development and implementation of IT audit methodologies and tools - Foster a culture of collaboration, integrity, accountability, and continuous learning and improvement - Coordinate, direct, and support the appropriate education, certification, and training of staff in support of the department and division's objectives - Complete performance appraisals for supervised audit staff, set established goals, and review established goals consistently - Promote a culture of integrity, accountability, professionalism, and ethical conduct - Maintain certifications and fulfill annual CPE requirements Qualifications Education: • Bachelor's degree in Information Systems, Computer Science, or related field (required) • Advanced degree or specialized Master's degree preferred Certifications: • CISA, CISSP, CISM, CRISC, CIA or equivalent Experience: • 8+ years' experience of internal/external audit, information systems, information technology, cybersecurity, risk, or other relevant area. Public accounting experience a plus • 3+ years' experience in a leadership or management role • Robust understanding of IT control frameworks such as NIST,COBIT, CIS CSF • Credit Union or financial institution experience in IT operations, cybersecurity, digital operations, or risk management, preferred Skills/Abilities: • Ability to understand complex IT environments • Extensive knowledge of cybersecurity, SDLC best practices, IT general controls, database platforms, network architecture, operating systems, third-party/vendor risks, AI risk governance, digital transformation initiatives, and cloud platforms• Expertise in audit methodologies, internal control frameworks (e.g., COSO), and regulatory requirements (e.g., FDIC, OCC, CFPB) • Strong written and verbal communication skills, including experience reporting to executives and boards • Self-starter, highly motivated, organized, and detail oriented • Professional in appearance and attitude • Strong interpersonal skills and excellent team player • Demonstrates curiosity, analytics skills and problem solving • Proficient Microsoft Office skills. Ability to operate related computer applications and software required to complete assigned responsibilities • Ability to work well independently with limited daily supervision while meeting deadlines • Ability to navigate through ambiguity, manage and coordinate multiple projects simultaneously, accept ownership and accountability for projects and decisions, and deliver on commitments Requirements/Knowledge: • Thorough knowledge of credit union IT, security, and digital environment • Proficient in Microsoft Office products • Strong understanding of IT frameworks • Demonstrate strong business acumen, problem-solving and analytical skills • Travel may be required
$75k-93k yearly est. Auto-Apply 60d+ ago
Collections Specialist 2 (Bilingual English/Spanish)
America First Credit Union 4.5
America First Credit Union job in Roy, UT
Schedule Mon - Sat Flex Must be fluent in Spanish and English. Under the direction of the manager will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over limit VISA credit and debit cards. Reviews delinquent accounts to determines probable reasons for account status, and contacts members to assist with finding a long-term solution to correct the delinquency. Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently. Responsibilities 1. Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs. a. Receives delinquency data from the Credit Union's Collection Software and verifies status and history of the account by using experience and knowledge of Credit Union loan policies and procedures and documentation to help verify existence of assets or evidence of fraud. b. Follows up on delinquent loans and problem accounts by telephone, and other correspondence to develop a satisfactory repayment plan. Informs members of potential further actions. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of Collection tools.c. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image with often challenging situations. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.e. Maintains collection activity on high risk loans at early delinquency. f. Reviews and maintains accounts from unsecured share loan report. g. Maintains expected phone adherence and ready time statistics. h. Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.i. Performs processing of collection approved loan extensionsj. Reviews and recommends financial counseling, loan modifications as needed. k. Coordinates voluntary surrenders to secure collateral when appropriate. l. Performs skip tracing to promptly set forth the process of recovering collateral and to cure delinquency on unsecured loans in a timely manner. m. Determines the need for repossession and prepares justification with collateral values, location, and condition. Completes related processes for further review of repossession recommendation. n. Negotiates terms to place a repossession on hold and or cancel, while maintaining sensitivity, tact, and professionalism.o. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Determines if accounts meet requirements for further collection action. p. Recommends accounts for charge off and completes related processes.q. Understanding of Credit Union title processing to assist with collection of unsecured titles r. Basic knowledge of Bankruptcy Law and ability to answer basic questions and refer account to Loss Mitigation accordingly.s. Performs collections efforts in accordance with Credit Union policies and procedures, Unfair, Deceptive or Abusive Acts or Practices, Service Member Civil Relief Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Fair Lending Act to ensure all efforts are legally and regulatory compliant. 2. Efficient administration of collections activities. a. Keeps assigned collection accounts accurate and up to date.b. Performs a variety of typing duties including member and 3rd party correspondence, reports, and document preparation.c. Accurately documents all collection actions taken, including telephone conversations, alternative financial arrangements, and email or text correspondence.d. Understanding of Collection industry laws and regulations to maintain compliance. e. Cross collateralizes assets when the credit union has taken a loss.f. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members and 3rd party vendors. b. Maintains confidentiality.c. Represents the Credit Union in all Core Values when interacting with members, the community and or vendors. d. Operates with integrity while setting an example of a positive attitude and professionalism. 4. Establishing and maintaining effective communication and coordination with Credit Union personnel. a. Assists area personnel as needed.b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.c. Attends and participates in meetings as required. 5. Other for related duties as required or assigned. a. Stays informed of changes in collections' policies, procedures, and related legal requirements.b. Actively and professionally cross-sells Credit Union services.c. Maintains cleanliness and security of work area, desks, and equipment. #IND21 Qualifications PERFORMANCE MEASUREMENTS: Pay for performance up to $2000 monthly Top performer bonus up to $3000 Monthly Annual retention bonus between $2000-$5000 with eligibility Training/Education/Certification: * High school graduate or equivalent.Required Knowledge:· Knowledge of collection procedures and related laws and regulations.· Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses.· Basic knowledge of deposit programs and understands account ownership.· Basic knowledge of casualty insurance used to protect security.· Basic understanding of the U.S. Bankruptcy Code. Experience Required: * Previous collection experience with full-service financial institution helpful. Skills/Abilities: * Accuracy and thoroughness in work.· Excellent communication, telephone, and public relations skills.· Ability to work well independently.· Professional attitude and appearance.· Ability to work well in stressful situations.· Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.
$2k monthly Auto-Apply 6d ago
Member Service Representative (Contact Center)
America First Credit Union 4.5
America First Credit Union job in Ogden, UT or remote
Schedule Mon - Sat Flex Pay Rate: $16.00 to $18.00 per hour Full-Time In-person training in Roy, Utah (30-90 days); Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pmSat: 8:00am-6:00pm Must be able to to work: * 2 closing shifts a week (possibly until after 7 depending on call volume) * 1 Saturday per 2 week period * One additional late night a month (on Friday) Remote Work: This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah. Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona. This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expectations by evaluating each member interaction for sales and educational opportunities. This position requires adaptability as employees are required to keep up to date on compliance policies to ensure all transactions are completed within regulatory guidelines. Responsibilities 1. Assumes responsibility for the effective and professional performance of member service functions. a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally. b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc. c. Provides courtesy rebates requested by Branches or members, within limits. 2. Assumes responsibility for establishing and maintaining effective, professional business relations with members. a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously. b. Keeps members informed of Credit Union services and policies. c. Maintains and projects the Credit Union's quality reputation. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management. a. Assists area personnel as needed. b. Communicates with area personnel and Management regarding activities and significant problems. c. Completes required stats and records accurately and promptly. d. Attends and participates in meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Actively and professionally cross-sells Credit Union products and services. b. Keeps work area clean and well-maintained. c. Assists area personnel as necessary. #IND21 Qualifications Training/Education/Certification: * High school graduate or equivalent. Required Knowledge: * Thorough knowledge of member services and products. * Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications. Experience Required: * 1-3 years experience in a full service financial institution (preferred). Skills/Abilities: * Excellent communication and public relations skills. * Professional appearance, dress, and attitude. * Strong problem solving skills. * Ability to operate related business equipment including 10-key, telephone, and computer. * Solid math and bookkeeping abilities.
$16-18 hourly Auto-Apply 8d ago
Commercial Underwriter II
America First Credit Union 4.5
America First Credit Union job in Roy, UT
Under the direction of the manager this position is responsible for underwriting, reviewing, analyzing, and understanding business financial performance as part of the commercial loan origination and underwriting process. It spreads, assembles, and accurately analyzes borrower financials. It generates analysis summaries that can be applied to loan underwriting. Effectively communicates findings to relevant parties. Provides in-depth analysis and underwriting of business, commercial and industrial loan applications. Provides in-depth analysis and review of existing commercial loans. Identifies needs of existing business membership and communicates future opportunities. Provides high quality and professional service to business members. Supports credit union departments and branches. Works with staff to improve operations. Ensures the accuracy of commercial loan applications submitted for committee approval. Responsibilities 1. Maintaining the underwriting, analysis and evaluation of commercial loan applications per credit union policy, procedure, and industry standards a. Spreads financial information of new loan applications to provide sufficient understanding of the borrower's financial position, managerial strategy, and expected financial performance.b. Analyzes financial statements and formulates questions about borrowers and guarantors to understand borrowing position and risk.c. Tests presumed collateral value and performance utilizing the income capitalization and other relevant methods.d. Provides brief written analysis for the preflight screening of all new loan originations. This includes but is not limited to the analysis of: management, financial statements, and collateral. Identifies key risk to repayment sources and provides mitigants.e. Provides written analysis for the credit presentation to senior management, ALM, and those with credit approval authority.f. Assists with opening new business accounts for new loans. 2. Supporting the management and monitoring of the commercial loan portfolio a. Works with team to collect required financial reporting from existing borrowers.b. Regularly reviews loan portfolio for potential delinquencies and upcoming maturing loans and works with commercial loan officer to resolve these in a timely manner.c. Analyzes financial statements of existing borrowers to provide sufficient understanding of the borrower's current financial position, current financial performance, and strategic performance. d. Measures borrower compliance with loan contract covenants.e. Updates loan risk grades using the commercial loan grading risk model. f. Compiles all the above information in a summary annual review of the findings, which is reported to management on an annual or quarterly basis. 3. Establishing and maintaining effective coordination and communication with credit union personnel and with management. a. Assists all other employees in operational duties as needed. Informs departments and branches as needed.b. Completes required reports, records and other documentation.c. Attends and participates in meetings and trainings as required.d. Keeps management informed of area activities. Immediately reports any significant problems or concerns. 4. Other related duties as required or assigned. a. Stays informed regarding local and national economic conditions. Monitors legal and regulatory changes.b. Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality.c. Accountable to review and respond to policy violations and document rejects in a timely manner. d. Completes special projects and other duties as assigned. Qualifications Training/Education/Certification: * Bachelor's Degree in Business or related field or equivalent combination of formal training and experience Preferred Training/Education/Certification: * Current Certified Lending Authority * Business Lending Certified Authority * Professional business lending training, which could include but not limited to: * CUES Business Lending 1, 2, 3 * Pacific Coast Banking School * Shockproof * Moody's * Omega * RMA Required Knowledge: * Thorough knowledge of Credit Union products, services, policies, and procedures including but not limited to: consumer and residential lending practices. * Understanding of accounting functions, financial statements, and GAAP requirements * Understanding of business lending functions * Understanding of credit worthiness * Understanding of training and development processes * Understanding of MS Office software applications. Experience Required: * Minimum of 5+ years of progressive credit union experience, preferably in areas where accounting, underwriting, and financial analysis skills were demonstrated. * Minimum of 3+ years of directly related commercial and business underwriting experience. * Experience reading, dissecting, and interpreting financial statements required. Preferred Experience: * Minimum of 5+ years of progressive business or commercial lending experience. * Experience underwriting business credit, identifying risk, and mitigating risk. * Experience underwriting complex deal structures with multiple entities, guarantors, and sources of cash flow. Skills/Abilities: * Excellent communication and interpersonal abilities. * Excellent phone skills and professional phone etiquette. * Excellent problem-solving, analysis, and financial skills. * Strong ability to prioritize tasks and assignments. Highly organized and attentive to detail. * Highly motivated and able to motivate others. * Willing to cooperate with and assist others. * Able to use PC, printer, phones, fax, and business equipment. * Able to operate required computer applications and software. * Able to analyze loan documents, financial statements, and other borrower information. * Able to achieve goals.
$39k-46k yearly est. Auto-Apply 60d+ ago
Bankruptcy Specialist
America First Credit Union 4.5
America First Credit Union job in Roy, UT
Schedule Mon - Sat Flex based in Riverdale, UT. Pay range is $24.28-$30.35 per hour. Under the direction of the Manager will be responsible for performing collection activities associated with serious delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, personal loans, real estate loans, and home equity lines of credit that are involved in bankruptcy or legal proceedings. Reviews delinquent accounts, determines Credit Union position and, as circumstances indicate, directs and assists legal counsel in collection proceedings. Ensures that actions are properly documented, and records and files appropriately maintained. Ensures that the Credit Union's professional image is maintained. Responsibilities 1. Effective and professional performance of collections' functions. a. Utilizes effective human relations skills to present a positive Credit Union image in an already negative situation. Calms irate members and answers member questions and complaints relevant to Department functions. b. Uses experience and knowledge of Credit Union loan policies, procedures, and documentation together with knowledge of Bankruptcy Law to review member files in order to establish validity of bankruptcy proceedings. Verifies existence of assets or evidence of fraud. c. Works toward prompt recovery of collateral through negotiations with bankruptcy attorney and/or court. d. Monitors loans to ensure bankrupt members have adequate insurance coverage to protect collateral and the Credit Union's interests. e. Directs and assists legal counsel in bankruptcy court proceedings. Appears in bankruptcy court actions as needed. f. Monitors all attorney and bankruptcy accounts to ensure documents and legal proceedings are filed and followed up by legal counsel in a timely manner. g. Recommends possible charge-offs. Researches and prepares the Writeoff Summary Sheet. h. Performs collections' efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant. i. Determines Credit Union position in bankruptcy. Works to minimize losses through reaffirmation or non-dischargability. j. Files or coordinates with attorney to file all Bankruptcy paperwork required. 2. Efficient administration of collections' activities. a. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. b. Maintains confidentiality. 4. Establishing and maintaining effective communication and coordination with Credit Un-ion personnel. a. Assists area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Effective performance and administration of repossessed property functions. a. Ensures that repossession functions and property dispositions are conducted in accordance with established policies, procedures and applicable laws and regulations. b. Directs, schedules, and coordinates all repossession activities. c. Evaluates all repairs and sale preparation expenses on repossessions. d. Evaluates and determines necessity for filing insurance claims on damaged repossessions. e. Documents repossession actions taken. f. Reviews contracts for possible refunds of service or Gap policies.g. Ensures the maintenance of appropriate related records and files. Prepares and updates repossession sale and inventory lists. h. Keeps management informed of repossession, progress attained toward established objectives, and of any significant problems. 6. Ensuring that professional business relationships are established and maintained with borrowers, buyers, the community, and with trade organizations. a. Answers member inquiries and provides information as required. b. Ensures that requests, problems, or concerns are promptly addressed and effectively resolved. c. Strong working relationship with both Credit Union and members Attorney's. 7. Other related duties as required or assigned. a. Stays informed of changes in collections' policies and procedures, trends in repossession practices, and related legal requirements. b. Assists area personnel as needed. c. Attends and participates in meetings as required. d. Maintains cleanliness and security of work area, desks, and equipment. e. Ensures that changes in legal requirements and government regulations are integrated into current practices. Qualifications Training/Education/Certification: * High school graduate or equivalent. Required Knowledge: * Thorough knowledge of collection procedures, skip tracing, and related laws and regulations. * Thorough understanding of Credit Union loan products and policies. Knowledge of all loan contract terms and agreements. * Familiar with deposit programs and understands account ownership. * Familiar with collateral insurance used to protect security. * Basic understanding of the U.S. Bankruptcy Code. Familiar with all legal documents relating to collection actions. * Understanding of all court systems (District, Bankruptcy). Completely familiar with equity calculations, priority of liens, and redemption rights. Experience Preferred: * Three to four years collection experience with a full-service financial institution. Skills/Abilities: * Accuracy and thoroughness in work. Ability to manage projects. * Excellent communication, telephone, and public relations skills. * Ability to work well independently. * Professional attitude and appearance. * Ability to work well in stressful situations. * Ability to operate related computer applications, and other business equipment.
$24.3-30.4 hourly Auto-Apply 9d ago
Business Development Rep-Title Agency
Security Service Federal Credit Union 4.6
Orem, UT job
Responsible for developing and maintaining business-to-business relationships with new and existing companies that raise market awareness for Title Agency department to increase revenues. Work with cross functional teams to forecast revenues and identify target customers. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
$44k-50k yearly est. 2h ago
Safety Officer
America First Credit Union 4.5
America First Credit Union job in Ogden, UT
Schedule Mon - Sat Flex The Safety Officer is responsible for developing and implementing a wholistic organizational safety program, enforcing safety policies, and evaluating practices and facilities to ensure compliance with legal and organizational guidelines. They conduct training sessions, monitor compliance, investigate, track accidents & incidents, and provide recommendations for improvement. They also communicate guidelines to employees/staff, report on safety issues, and develop relevant policies to maintain a safe workplace. The Safety Officer is responsible for developing and implementing a wholistic organizational safety program, enforcing safety policies, and evaluating practices and facilities to ensure compliance with legal and organizational guidelines. They conduct training sessions, monitor compliance, investigate, track accidents & incidents, and provide recommendations for improvement. They also communicate guidelines to employees/staff, report on safety issues, and develop relevant policies to maintain a safe workplace. Responsibilities 1. Subject matter expert on the organizational AFCU Safety Program and Procedures a. Creates, updates, and maintains the AFCU Safety Program and procedures. b. Acts as a liaison between Credit Union employees, third-party vendors, auditors/examiners, and department personnel regarding safety items. c. Prepares documents and information for regulatory examinations and inquiries. d. Leads the quarterly meetings with safety committee and oversees their activities. e. Works directly with the Business Continuity department with disaster recovery planning procedures, emergency response procedures, crisis management procedures, and pandemic response procedures. 2. Maintains and understands state and governmental safety regulations, along with best practices that directly affect the Credit Union a. Has an in depth understanding of OSHA & ADA requirements. b. Understanding of SDS, updating and tracking. c. Required to attend ongoing training to achieve a better working knowledge of methodologies, regulatory requirements, industry standards, and best practices. d. Has the ability to draw valid conclusions from new regulations. e. Responsible to implement new regulations into the Credit Unions procedures as required. 3. Life-safety activities a. Manages the building inspections and site assessments (Campus & Branch) for compliance. b. Develops and maintains the Emergency Response Plan. c. Purchases, installs, and maintains life safety equipment and supplies such as first aid, 72-hour kits, emergency POD's, evacuation chairs and automated external defibrillators (AED). d. Reviews and updates SDS books electronically as well as the onsite postings. e. Conducts evacuation, fire, and earthquake drills. f. Coordinates with tenants and internal employees for drills appropriately. g. Responsible for the training and job/task assignments of the designated safety wardens. h. Reports to rally points and confirms with building wardens that all areas have been evacuated and personnel followed procedures and protocol. i. Has authorization to move personnel to secondary rally point if primary is unsafe. j. Records, collects, and maintains the evacuation status logs and reports. k. Manages the buildings evacuation signage requirements. l. Coordinates yearly fire alarm and system testing with maintenance and Physical Security for wet and dry systems/alarm tie in. m. Works directly with Business Continuity on delivering automated emergency notifications to employees. n. Is an expert and lead coordinator in all types of emergencies. (chemical emergencies, earthquake, fire, flood, natural gas leak, power outage, severe weather, tornado/high wind, hostile intruder/active shooter, medical emergency, etc.) o. Establishes effective business relations with law enforcement, fire, public sector, and related professionals. 4. Training activities a. Trains branch and department staff on emergency response procedures. b. Develops, coordinates, conducts, and oversees training for Credit Union staff as it relates to safety issues. c. Subject matter expert for course content and preparedness information delivered via the development center. d. Organizes and conducts internal department trainings and staff meetings specific for the Facilities, Critical Facilities, and Construction teams. (Lock-out/tag-out, PPE, confined space, fall protection/ladder, AED, CPR, First Aid, etc.). e. Conducts bloodborne pathogens training and vaccination tracking (HBV, HCV). f. Oversees any after action reviews. 5. Performs related duties as required or assigned a. Maintains records and statistics on Accident & Incident reports that are submitted. b. Oversees the safety coordination with contractors and AFCU staff with any large-scale project/campus masterplan. c. Purchases, maintains and tracks safety/PPE equipment. d. Provides management team with guidance on safety related items and confirms project site fulfills industry, local, state, and federal guidelines, and regulations. e. Coordinates with HR, Business Continuity, Campus Facilities, Branch Facilities, Critical Facilities, Physical Security, AFCU general staff in relation to safety. f. Promotes a safety culture at AFCU. #IND21 Qualifications Training/Education/Certification: * Bachelor's degree in occupational and environmental health and safety, emergency management, or a related field required. * Certification in risk management and health/safety management. Required Knowledge: * Detailed knowledge of related laws and regulatory requirements (OSHA, ADA, SDS, etc.). * Comprehensive knowledge of safety procedures, emergency management concepts, planning, analysis, and methodologies. * Understanding of Credit Union policies and procedures. Experience Required: * 5+ years of experience in a related field. Credit Union experience preferred. * Experience performing emergency response activities. * Computer skills should include MS Office Suite. * Use of software programs to manage safety and emergency notification activities. Skills/Abilities: * On call to perform emergency response functions. * Strong analytical, organizational, and decision-making skills. * Can handle themselves and others well in stressful situations. * Effective in both collaborative and individual work environments. * Excellent oral and written communication skills. * Able to problem solve in rapidly changing situations. * Ability to travel as required.
$30k-36k yearly est. Auto-Apply 56d ago
Maintenance Technician (SLC)
America First Credit Union 4.5
America First Credit Union job in Utah
Responsibilities: Maintaining and inspecting buildings, equipment, utilities, furnishings, and grounds. Directly responsibility for assigned branches, lease space, and raw property. Performs preventative maintenance, makes repairs, and assists, supervises, and directs outside service personnel and vendors as needed. Reports major repairs and maintenance needs. Conducts the safe deposit box drilling process. Replaces elements of asphalt, roofs, landscaping, lighting, carpet etc. that need repair. Assist with all refurbishes, remodels, and new construction set up processes. Conducts training for groups and new employees. Coordinates preventative maintenance with outside vendors on all major replacements. Handles situations involving ADA and OSHA. Attends required trainings and meetings. Responsibilities 1. Responsible for the effective performance of assigned facility maintenance functions. a. Operates building equipment and utilities systems to maintain proper heat, cooling, power, water, plumbing, etc. Assists outside service representatives in checking, maintaining, and repairing building equipment b. Responds promptly to facility needs submitted by branch personnel in the Facility Management system. Documents and completes tasks associated with the Facility Management system. c. Reviews scheduled cleaning work such as emptying wastebaskets, vacuuming, dusting, window washing, etc. d. Performs and arranges scheduled preventative maintenance and cleaning. Maintains all equipment that is associated with the branches. Conducts inspections and tests, and maintains logs and records reflecting results. Visits each designated Branch facility at least twice monthly to determine maintenance needs. e. Conducts quarterly walkthroughs of branch locations to meet safety and maintenance requirements for inspection. f. Coordinates maintenance activities with Branch managers to ensure that buildings are clean and secure. g. Performs maintenance on all door locks, card readers, pin pads, door closers etc. h. Performs minor building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. i. Coordinates and assists with outside service and repair work. Hires vendors and service providers as assigned. Follows-up on work reviews and ensures that outside services are efficiently completed. j. Completes purchase orders for supplies as requested. k. Meets with members and designated Branch/Department employees to open and rotate safety deposit boxes. l. Submits insurance claims for building damages as necessary. m. Provides 24 hour on-call service as assigned (Weekend coverage may be included). n. Completes assigned maintenance functions in accordance with established policies and procedures, ADA regulations, and OSHA regulations. 2. Responsible for establishing and maintaining effective communication, coordination, and working relationships with Credit Union personnel, management, vendors, and service providers. a. Assists Credit Union personnel as needed. b. Keeps management informed of area activities, any significant problems or maintenance concerns. c. Attends and participates in meetings as required. Completes required records and reports. d. Assists vendors and service providers as needed. Monitors vendors' performance. e. Oversees all landscaping, snow removal, HVAC and janitorial with vendors. f. Provides related information, advice, and suggestions to Credit Union personnel as requested. 3. Responsible for related duties required or assigned. a. Performs miscellaneous and specially requested tasks such as assisting other personnel in rearranging furniture, cleaning and storing equipment, and other jobs as assigned. b. Assists in set-up of new Branches. c. Completes assigned training and certifications. d. First responders to Branch managers in case of emergency. e. Coordinates multiple preventive maintenance projects. f. Assists in the refurbish process of assigned buildings and branches. #IND21 Qualifications Training/Education/Certification: • High School graduate or equivalent • Driver's License • Bondable Required Knowledge: • Knowledge of plumbing, HVAC, patching, painting, carpentry, electrical, and maintenance procedures. • Basic understanding of architectural and design drawings. • Microsoft word, excel, outlook etc. and basic computer functions. • Basic understanding of OSHA and ADA requirements. Experience Required: • Two+ years of maintenance work and/or construction project coordination performed, preferably within a financial institution or equivalent. Has previous experience with remodel and refurbish type work. Managed multiple projects at the same time. Skills/Abilities: • Good Mechanical and problem-solving abilities • Well organized and able to work well independently. • Able to coordinate well with others in communication, planning, and coordinating. • Attentive to detail • Able to operate vehicle, drills, saws, electrical tester, hand tools, snowplow, salt/sand spreader truck, forklift, etc.
$38k-44k yearly est. Auto-Apply 59d ago
IT Internal Audit Manager
America First Credit Union 4.5
America First Credit Union job in Ogden, UT
The Internal Audit IT Manager plays a critical role in assessing the design and effectiveness of technology controls across the credit union. This position leads and executes complex IT audits, with a focus on cybersecurity, infrastructure, business continuity/disaster recovery (BC/DR), data governance, artificial intelligence (AI), and digital initiatives. This role will ensure that IT risks are properly identified, assessed, and mitigated in alignment with regulatory requirements, industry frameworks, and organizational goals. Responsibilities * IT Audit Management * Oversee and manage the planning, execution, and reporting of audits and advisory reviews covering cybersecurity controls, infrastructure and network security, business continuity and disaster recovery (BC/DR), data governance and system development lifecycle management, emerging technologies, including AI and digital platforms- Oversee documentation, workpapers, and reports to ensure they are accurate, complete, and comply with the Global IIA Standards- Ensure audit coverage aligns with the institution's IT risk landscape and regulatory requirements.- Implement processes and procedures to comply with the Global IIA Standards- Promptly involve stakeholders and the SVP Internal Audit/CAE when issue(s) arise- Create and manage the budget and resource allocation for the department * Risk Assessment & Strategy * Plays an integral role in the risk-based audit plan, by contributing to the risk assessment methodology, overseeing the risk-based audit plan results- Identifies and assesses risks and adjusts the risk-based audit plan as needed, evaluating proper coverage of critical areas and risks- Assign and manage resources to effectively execute the audit plan- Manage the audit plan and communicate adjustments timely and accurately- Present and communicate findings, root cause analysis, and actionable recommendations to stakeholders- Leverage audit results and data trends to advise management on areas of strategic concern- Create and execute internal strategic objectives that support the overall internal audit functions' mission and vision- Stay current with IT regulations, industry trends, and frameworks, such as FFIEC, CIS, NIST and other relevant guidance- Coordinate with IT operations, security, digital, and external agencies as needed. * Stakeholder Engagement * Effectively communicate with internal departments, external auditors, regulatory bodies, and other stakeholders- Communicate audit findings, risks, and recommendations clearly to senior leadership and to the Supervisory Committee.- Build strong partnerships and collaborate with business and technology leaders to understand associated risks and to align audit coverage * Team Leadership & Development * Supervise, coach, and develop a team of auditors on audits and integrated IT audits- Support the development and implementation of IT audit methodologies and tools- Foster a culture of collaboration, integrity, accountability, and continuous learning and improvement- Coordinate, direct, and support the appropriate education, certification, and training of staff in support of the department and division's objectives- Complete performance appraisals for supervised audit staff, set established goals, and review established goals consistently- Promote a culture of integrity, accountability, professionalism, and ethical conduct- Maintain certifications and fulfill annual CPE requirements Qualifications Education: * Bachelor's degree in Information Systems, Computer Science, or related field (required)• Advanced degree or specialized Master's degree preferred Certifications: * CISA, CISSP, CISM, CRISC, CIA or equivalent Experience: * 8+ years' experience of internal/external audit, information systems, information technology, cybersecurity, risk, or other relevant area. Public accounting experience a plus• 3+ years' experience in a leadership or management role• Robust understanding of IT control frameworks such as NIST,COBIT, CIS CSF• Credit Union or financial institution experience in IT operations, cybersecurity, digital operations, or risk management, preferred Skills/Abilities: * Ability to understand complex IT environments• Extensive knowledge of cybersecurity, SDLC best practices, IT general controls, database platforms, network architecture, operating systems, third-party/vendor risks, AI risk governance, digital transformation initiatives, and cloud platforms• Expertise in audit methodologies, internal control frameworks (e.g., COSO), and regulatory requirements (e.g., FDIC, OCC, CFPB) * Strong written and verbal communication skills, including experience reporting to executives and boards• Self-starter, highly motivated, organized, and detail oriented• Professional in appearance and attitude• Strong interpersonal skills and excellent team player• Demonstrates curiosity, analytics skills and problem solving• Proficient Microsoft Office skills. Ability to operate related computer applications and software required to complete assigned responsibilities• Ability to work well independently with limited daily supervision while meeting deadlines• Ability to navigate through ambiguity, manage and coordinate multiple projects simultaneously, accept ownership and accountability for projects and decisions, and deliver on commitments Requirements/Knowledge: * Thorough knowledge of credit union IT, security, and digital environment• Proficient in Microsoft Office products• Strong understanding of IT frameworks• Demonstrate strong business acumen, problem-solving and analytical skills • Travel may be required
$75k-93k yearly est. Auto-Apply 60d+ ago
Teller
America First Credit Union 4.5
America First Credit Union job in Nephi, UT
Schedule Mon - Sat Flex What will you do? * Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances. * Responsible for balancing each day's transactions and verifies cash totals. * Establishes and builds member relationships by identifying members' needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services. * Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. * Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary. * Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels. * Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch. * Performs various clerical functions and assists other Service Representatives with duties as required. * Serves members promptly and professionally. * Ability to attain expected baselines in sales, volume, and service is expected to support branch goals. Responsibilities 1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions a. Ensures teller functions are correctly performed and are in accordance with established policies and procedures. b. Maintains privacy of member account information. c. Performs a wide variety of teller paying and receiving functions both "in person" and processes "bank by mail" transactions. Receives share deposits and loan payments. Prepares proper receipts. d. Processes transfers, cash advances, traveler's checks, cashiers' checks, and money orders. e. Disburses cash or check share withdrawals. f. Processes and posts CD, HSA's and all types of IRA's. g. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. h. Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority. i. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. j. Certified Tellers provide "override" function for other Tellers within defined authority limits. 2. Assumes responsibility for the effective and professional performance of member service functions through sales and service. a. Performs all Member Service and Sales functions in accordance with established policies and procedures. b. Ensures that the Credit Union's professional reputation is maintained and projected. c. Maximizes the penetration of Credit Union products and services by identifying members' needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals. d. Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2's calls as directed by branch management. e. Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed. f. Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships. g. Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims. h. Resolves transaction corrections in a timely manner in accordance with policy and procedures. i. Performs file maintenance and account changes as requested by members. 3. Assumes responsibility to act as a branch expert for electronic services. a. Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others. b. Has knowledge and understanding of AFCU digital services to be able to answer members' questions and provide them with problem resolutions for digital services. c. Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues. d. Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested. 4. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. a. Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management. b. Keeps supervisor informed of area activities and of any significant problems or concerns. c. Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed. d. Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required. e. Performs related clerical and receptionist duties as required. f. Responsible to adhere to Branch Safety, Security, and Teller Audit procedures. PERFORMANCE MEASUREMENTS: 1.Member Focus - The degree to which member service is demonstrated in the day-to-day business environment. Applies to coworkers as well as, outside members, clients, etc. 2. Teller Statistical Record - Meets defined Teller Performance Report Overall Score established expectations; including accepted teller referrals to Members served baselines. 3. Attendance & Punctuality - Absences occurring outside the scope of leave granted by the credit unions policy hindering the ability to complete assigned tasks and duties. This also includes punctuality- which encompasses the frequency of times tardy for work or returning from lunches and breaks. 4. Job Knowledge -. The depth or level of know how to perform the job. The application in applying know how to perform the job. The degree of knowledge acquired to understand other functions and the company mission. 5. Professionalism & Appearance- Demonstrates and conveys a favorable image when representing the credit union. Display a high level of honesty, integrity, and confidentiality while conforming to established appearance and grooming policy. Cleanliness and neatness are maintained in the employee's work area. 6. Teamwork & Cooperation- The degree to which individuals promote a positive, productive, and professional environment. Demonstrates sensitivity, cooperation, understanding of others, and respect. The degree to which synergy is promoted. 7. Sales Performance- The degree to which sales efforts are effective in meeting sales goals. 8. Core Values and Code of Conduct- Degree to which these company values are modeled and adhered to in all actions and behaviors. Qualifications Training/Education/Certification: * High school graduate or equivalent. Experience Required: * None * Previous retail sales or other similar financial institution work experience preferred. Skills/Abilities: * Excellent communication skills and willingness to assist others. * Ability to successfully recognize and offer sales opportunities * Professional appearance, dress, and attitude. * Solid math skills. * Attention to detail and accuracy. * Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone. If this describes you, apply now to get the ball rolling! If it reminds you of someone you know that is also looking for work, tell them about us and this opportunity! Either way, thanks for considering us as your future employer, we look forward to hearing from you.
$29k-33k yearly est. Auto-Apply 9d ago
Collections Specialist 2 (Bilingual English/Spanish)
America First Credit Union 4.5
America First Credit Union job in Roy, UT
Must be fluent in Spanish and English. Under the direction of the manager will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over limit VISA credit and debit cards. Reviews delinquent accounts to determines probable reasons for account status, and contacts members to assist with finding a long-term solution to correct the delinquency. Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently. Responsibilities 1. Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs. a. Receives delinquency data from the Credit Union's Collection Software and verifies status and history of the account by using experience and knowledge of Credit Union loan policies and procedures and documentation to help verify existence of assets or evidence of fraud. b. Follows up on delinquent loans and problem accounts by telephone, and other correspondence to develop a satisfactory repayment plan. Informs members of potential further actions. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of Collection tools. c. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image with often challenging situations. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. e. Maintains collection activity on high risk loans at early delinquency. f. Reviews and maintains accounts from unsecured share loan report. g. Maintains expected phone adherence and ready time statistics. h. Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. i. Performs processing of collection approved loan extensions j. Reviews and recommends financial counseling, loan modifications as needed. k. Coordinates voluntary surrenders to secure collateral when appropriate. l. Performs skip tracing to promptly set forth the process of recovering collateral and to cure delinquency on unsecured loans in a timely manner. m. Determines the need for repossession and prepares justification with collateral values, location, and condition. Completes related processes for further review of repossession recommendation. n. Negotiates terms to place a repossession on hold and or cancel, while maintaining sensitivity, tact, and professionalism. o. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Determines if accounts meet requirements for further collection action. p. Recommends accounts for charge off and completes related processes. q. Understanding of Credit Union title processing to assist with collection of unsecured titles r. Basic knowledge of Bankruptcy Law and ability to answer basic questions and refer account to Loss Mitigation accordingly. s. Performs collections efforts in accordance with Credit Union policies and procedures, Unfair, Deceptive or Abusive Acts or Practices, Service Member Civil Relief Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Fair Lending Act to ensure all efforts are legally and regulatory compliant. 2. Efficient administration of collections activities. a. Keeps assigned collection accounts accurate and up to date. b. Performs a variety of typing duties including member and 3rd party correspondence, reports, and document preparation. c. Accurately documents all collection actions taken, including telephone conversations, alternative financial arrangements, and email or text correspondence. d. Understanding of Collection industry laws and regulations to maintain compliance. e. Cross collateralizes assets when the credit union has taken a loss. f. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members and 3rd party vendors. b. Maintains confidentiality. c. Represents the Credit Union in all Core Values when interacting with members, the community and or vendors. d. Operates with integrity while setting an example of a positive attitude and professionalism. 4. Establishing and maintaining effective communication and coordination with Credit Union personnel. a. Assists area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Other for related duties as required or assigned. a. Stays informed of changes in collections' policies, procedures, and related legal requirements. b. Actively and professionally cross-sells Credit Union services. c. Maintains cleanliness and security of work area, desks, and equipment. #IND21 Qualifications PERFORMANCE MEASUREMENTS: Pay for performance up to $2000 monthly Top performer bonus up to $3000 Monthly Annual retention bonus between $2000-$5000 with eligibility Training/Education/Certification: · High school graduate or equivalent. Required Knowledge: · Knowledge of collection procedures and related laws and regulations. · Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses. · Basic knowledge of deposit programs and understands account ownership. · Basic knowledge of casualty insurance used to protect security. · Basic understanding of the U.S. Bankruptcy Code. Experience Required: · Previous collection experience with full-service financial institution helpful. Skills/Abilities: · Accuracy and thoroughness in work. · Excellent communication, telephone, and public relations skills. · Ability to work well independently. · Professional attitude and appearance. · Ability to work well in stressful situations. · Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.
$2k monthly Auto-Apply 6d ago
Sr. Commercial Loan Officer (Remote in Utah)
Security Service Federal Credit Union 4.6
Remote or Bountiful, UT job
Makes and services a variety commercial loans (conventional, SBA, Construction, C&I) to include some complex credits. Develops and manages commercial loan accounts that meet established lending requirements and maximize profitability to the credit union with minimal risk. Provides portfolio maintenance and loan administration in accordance with SSFCU, Federal, State and NCUA policies. Operates with commercial lending authority as established by credit policy. Develops new business and expands existing relationships. Maintains knowledge of commercial loan products and services, as well as knowledge of the industries or market areas served. Calls on potential customers, identifies banking needs, secures financial data for analysis, and makes proposals for new business. Reviews existing account relationship for opportunities to meet additional needs with other products or services, makes proposals as appropriate. Makes sale calls in the calling program to achieve individually established goals. Gathers, evaluates, underwrites and closes all types of commercial loans within established credit authority limits; oversees processing of commercial loan documents and file maintenance; coordinates collection activities; provides direction to loan servicing, collection, loan administration support staff and guide to less experienced commercial lenders; participates in loan approval process. Manages loans within loan portfolio. Prepares letters pertinent to maintaining collateral documentation, financial statements, and other lending activities. Releases liens such as titles, mortgages, paid notes, etc. Responsible for identification and evaluation of deteriorating loan situations in order to recognize charge-off loans early and manage credit to minimize losses. Handles follow-up, collections, or delinquent and problem loans as requested. Works in concert with internal and external auditors and corporate credit review staff to insure compliance with bank policies and procedures and federal, state, and NCUA regulations. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
$54k-60k yearly est. 2h ago

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Updated December 31, 2025

Zippia gives an in-depth look into the details of America First Credit Union, including salaries, political affiliations, employee data, and more, in order to inform job seekers about America First Credit Union. The employee data is based on information from people who have self-reported their past or current employments at America First Credit Union. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by America First Credit Union. The data presented on this page does not represent the view of America First Credit Union and its employees or that of Zippia.

America First Credit Union may also be known as or be related to America First Credit Union and America First Federal Credit Union.

America First Credit Union jobs - 40 jobs

Universal Service Representative II

Bankruptcy Specialist

Sr. Commercial Loan Officer (Remote in Utah)

Business Development Rep-Title Agency (Utah First Title)

Safety Officer

Branch Maintenance Technician (St. George)

Recruiting Specialist

Teller

IT Internal Audit Manager

Collections Specialist 2 (Bilingual English/Spanish)

Member Service Representative (Contact Center)

Commercial Underwriter II