America's Credit Union jobs - 27 jobs

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!! We are seeking a detail-oriented Security Assurance Administrator to help safeguard our organization by implementing security and privacy programs, managing physical security, and supporting compliance efforts. This role ensures our business remains secure, compliant, and resilient. What You'll Do: * Implement and manage operational security controls to support business objectives and regulatory compliance * Embed privacy practices into workflows to ensure secure and compliant data handling * Oversee physical security operations, including access control and surveillance systems * Lead security awareness and training programs to reduce human risk and promote a security-first culture * Conduct vulnerability assessments, penetration testing, and quality assurance activities to strengthen security posture * Coordinate incident response efforts, including investigation, containment, recovery, and documentation * Maintain accurate security documentation, policies, and reports for audits and compliance * Collaborate across departments to integrate security into business initiatives and drive continuous improvement Hours: Monday - Friday: 9:00 am - 5:30 pm The pay range: $65,113.60-95,027.20 Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $65,113.60-72,448.00 What You Need: * Bachelor's degree in information security, Cybersecurity, Computer Science, or a related field; equivalent experience may be considered * Minimum of 5 years of progressive experience in information security, privacy, or assurance roles, preferably within financial services or regulated industries * Experience implementing and managing KPIs, KRIs, and metrics to drive performance, risk reduction, and strategic alignment * Familiarity with regulatory frameworks applicable to financial institutions, such as NCUA, GLBA, FFIEC, and PCIDSS * Experience with physical security systems and controls, including access management and surveillance technologies What You Already Have: * Deep understanding of information security principles, privacy regulations, and physical security controls within financial institutions * Strong knowledge of security frameworks such as NIST CSF, ISO 27001, and FFIEC guidelines * Proficiency in vulnerability assessments, penetration testing, and control validations * Experience with incident response planning, execution, and post-incident analysis * Skilled in developing and delivering security awareness and training programs * Strong analytical and problem-solving abilities with a focus on sustainable improvements * Excellent written and verbal communication skills; ability to translate technical concepts into business language * Familiarity with physical security systems, access control technologies, and vendor management practices What We Offer: * Generous PTO (Paid Time Off) * 11 Paid holidays * Paid bereavement leave * Paid jury duty leave * Training and advancement opportunities * 401k with match up to 6% * Mortgage discounts * Paid volunteering at ACU sponsored events * Bonus opportunities * Company paid long term disability and life insurance * Full medical, vision and dental benefits * Annual employee event for all staff and their families * Employee Assistant Program (EAP) * Free wire transfers * and more! If this sounds like you, Apply Today! ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Full-time Description Float Service Representative 1 or 2 - Spokane and Spokane Valley Branches We are hiring one position at a level 1 or 2 depending on their experience - s for each are below. Additionally, this position will support our Spokane and Spokane Valley Branches primarily, and occasionally supporting the North Idaho Branches. This position requires regular travel throughout assigned region(s) and branch locations. Reliable transportation is required. Float Service Representative 1Salary: $17.96 - $26.93 With the goal of enhancing lives, fulfilling dreams, and building communities, the Service Representative 1 provides exceptional member service by accurately processing financial transactions and assisting members in meeting their financial needs. This entry-level role focuses on building foundational knowledge of credit union products, services, and operations while consistently delivering a great member experience. Service Representatives play an essential role in representing Numerica's brand and values. They act as the first point of contact for members, accurately handle cash and account transactions, troubleshoot issues, and provide referrals that help members achieve their financial goals. This position builds the technical and interpersonal skills needed for future advancement within Retail Experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Focus: Engage members in meaningful conversations to uncover financial needs and recommend suitable products and services. Identify opportunities to refer members to specialists (e.g., lending, business, wealth) when appropriate. Consistently meet or exceed referral and sales performance goals aligned with branch objectives. Foundational understanding of Numerica's products and services to confidently guide member decisions. Contribute to branch growth by proactively deepening relationships with existing and new members. Transactional: Accurately process financial transactions, including deposits, withdrawals, payments, transfers, and check cashing. Maintain and balance a cash drawer daily, ensuring all transactions meet internal audit and compliance standards. Troubleshoot and resolve routine account discrepancies or errors efficiently. Proficiency in Numerica's operating systems, cash handling, and digital delivery tools. Adhere to all operational policies, procedures, and regulatory requirements, including BSA and security protocols. Member Support: Welcome members warmly and create an environment that reflects Numerica's CARES Principles. Provide education and guidance to members regarding credit union products, online banking, and digital solutions. Assist members with account inquiries, problem resolution, and basic financial advice. Deliver a consistent, positive experience across all member interactions. Seek opportunities to improve service quality by listening to member feedback and responding with appropriate solutions. Relationships/Behavior: Build and maintain positive working relationships with peers, leadership, and other departments. Collaborative teamwork by supporting colleagues and contributing to a collaborative branch culture. Exhibit professionalism and reliability in attendance, appearance, and communication. Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:? Connect - Create meaningful relationships Ask - Be intentionally curious Resolve - Actively seek solutions Elevate - Never stop improving Strengthen - Be the difference PERFORMANCE STANDARDS: Consistent accuracy in cash handling and transaction processing. Maintains compliance with credit union policies and regulatory requirements. Achieves individual and branch referral goals. Provides high-quality member service with measurable satisfaction ratings. Readiness for progression to Service Representative II through performance and knowledge growth. EDUCATION and/or EXPERIENCE: Minimum: High school diploma or equivalent (GED). Six months or more of customer service and cash-handling experience. Basic understanding of financial transactions and customer engagement. Preferred: Previous experience in a credit union, bank, or retail financial environment. Bilingual (Spanish preferred in select markets). Exposure to digital banking platforms and CRM systems. CERTIFICATES, LICENSES, REGISTRATIONS: None Required. SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence and memos. Ability to write correspondence. Courtesy, tact and diplomacy are essential elements of the job. Strong interpersonal and communication skills. Ability to learn and apply product knowledge to assist members. Attention to detail with the ability to balance and reconcile transactions accurately. Ability to multi-task and maintain professionalism in a fast-paced environment. Proficiency with computers and office equipment (e.g., currency counters, copier, teller systems). Ability to lift up to 25 lbs. and sit or stand for extended periods. Disclaimer: The does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management's request. Float Service Representative 2Salary: $19.70 - $29.54 With the goal of enhancing lives, fulfilling dreams, and building communities, the Service Representative 2 is an experienced teller role responsible for performing advanced transactions, resolving complex member requests, and supporting daily branch operations. This intermediate-level position requires a thorough understanding of Numerica's products, systems, and operational processes while consistently delivering an exceptional member experience. The Service Representative 2 demonstrates operational accuracy, efficiency, and leadership through peer support, and troubleshooting. They play a key role in ensuring branch performance through accuracy, compliance, and service excellence while supporting both front-line and operational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sales Focus: Engage members in meaningful financial conversations to identify needs and recommend the most appropriate products and services. Maintain a deep understanding of Numerica's product suite to provide accurate, informed guidance to members. Actively participate in branch sales and referral campaigns, meeting or exceeding individual and branch goals. Develop stronger relationships with members through trust, follow-up, and consistent delivery of solutions that meet financial goals. Support cross-departmental collaboration by referring members to Lending, Business, and Investment Services when appropriate. Transactional Perform complex financial transactions including official checks, wire transfers, stop payments, account maintenance, and dual control functions. Ensure all transactions meet internal and regulatory requirements with accuracy and efficiency. Balance and verify cash drawer, vault, and branch totals while identifying and resolving discrepancies. Support branch operations by assisting with end-of-day balancing, cash ordering, and system troubleshooting. Operational expertise by maintaining knowledge of policies, procedures, and audit requirements. Member Support: Deliver consistent, high-quality service aligned with Numerica's CARES Principles and service standards. Provide support for escalated member issues or complex service situations with professionalism and accuracy. Educate members on digital banking tools, self-service options, and financial wellness resources. Problem-solving skills by identifying issues and providing timely, accurate resolutions. Ensure all member interactions contribute to an exceptional experience that promotes trust and loyalty. Relationships/Behavior: Serve as a peer leader by providing guidance, mentorship, and training to Service Representative I team members. Collaborate with Assistant Branch Manager and Branch Manager to ensure daily operations and service standards are met. Professionalism and consistency in communication, teamwork, and accountability. Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:? Connect - Create meaningful relationships Ask - Be intentionally curious Resolve - Actively seek solutions Elevate - Never stop improving Strengthen - Be the difference PERFORMANCE STANDARDS: Proficiency in advanced transactions and operational functions. Maintains consistent accuracy in cash handling, balancing, and reconciliation. Exceeds branch and individual referral and service performance goals. Supports team performance through mentorship and operational assistance. Consistent readiness for progression to Service Representative III through expanded knowledge and leadership behaviors. EDUCATION and/or EXPERIENCE: Minimum: High school diploma or equivalent (GED). One or more years of experience in financial services, retail banking, or a related role. Demonstrated success performing transactions with accuracy, compliance, and attention to detail. Proven ability to provide member service and financial guidance effectively. Preferred: Two or more years of teller or financial service experience with advanced operational responsibilities. Experience in branch operations, balancing, or cash vault management. Proficiency in digital banking systems, CRM tools, and Microsoft Office Suite. CERTIFICATES, LICENSES, REGISTRATIONS: None Required SKILLS and ABILITIES: Ability to read and comprehend instructions, short correspondence and memos. Ability to write correspondence. Courtesy, tact and diplomacy are essential elements of the job. Advanced knowledge of cash handling, balancing, and transaction processing. Ability to troubleshoot operational and system issues efficiently. Strong interpersonal skills with the ability to lead by example and support peers. Ability to adapt to new technologies and evolving processes. Strong organizational and time management skills with focus on accuracy and efficiency. Ability to lift up to 25 lbs. and sit or stand for extended periods. Disclaimer: The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management's request. Requirements Numerica Credit Union Benefits and Perks ****************************************************************************************** Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union's career page at ****************** as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter. Salary Description $17.96 - $29.54

The Proactive Partner. You're a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members' financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We're also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners. Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information. Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements. Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements. Knowledge, Skills, and Abilities: Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing. Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines. Ability to manage a heavy pipeline of 40 plus loans. Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills. Demonstrated math and accounting skills. Qualifications High School diploma or GED required. Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures. This is a 100% commission-based role. Estimated annual earnings for this role range from $34,800 to $350,000 based on projected sales volume. Benefits: Comprehensive medical, dental, and vision coverage Employer-matched 401(k) up to 5% 11 company-paid holidays Tuition reimbursement At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. #LI-Hybrid

Full-time Description YOUR PATH. OUR PURPOSE. At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community. COMPENSATION Full-Time Non-Exempt $21.96 - $31.84/hourly *This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level. BENEFITS Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer: Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. RESPONSIBILITIES OF THE FINANCIAL SERVICE REPRESENTATIVE Member Service Be an expert in identifying deposit and loan sales opportunities and provide solutions to build relationships Consistently achieve target goals in Debt Protection and GAP sales as well as referral goals to our partners in our Mortgage Department and Horizon Retirement and Investment's (HRI) Interview loan applicants in-person or by telephone, as well as electronically. Assist members with the loan application process to ensure completeness of information. Explain the loan process to members to include loan options, insurance on loan products, loan policies, interest rates, payoffs, etc. Open new account products and service existing memberships Promote and cross-sell products and services based on member need May handle more complex questions or problems for other team members Administrative Research accounts for deposit, withdrawal, and loan payment discrepancies Respond to member requests, problems or complaints or direct them to the appropriate person for specific information and assistance Serve as a backup for member transactions as needed by branch ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. *The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Salary Description $21.96 - $31.84/hourly

YOUR PURPOSE Responsible for collecting on accounts while balancing the goodwill of members with the overall business interests of HZCU. Will locate and notify customers of delinquent accounts by mail, telephone, email, or text. Duties include addressing paid ahead, overdrawn, and overdue accounts, Manages member relationships relating to insurance problems. initiating repossession proceedings, and maintaining accurate records and account details. This position will also process hardship extensions when appropriate. YOU ARE RESPONSIBLE FOR Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members. Ability to discover the reason for delinquency and offer appropriate solutions to permanently resolve the reason for delinquency Contact high balance and/or delinquent members by telephone, mail, email and text to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts current. Develop plans and collect on overdue accounts wherever possible Notify co-signers regarding the status of delinquent accounts Manage incoming tickets from the help desk ticketing system Uses Auto Dialer to complete work tasks Update files and system accounts via the credit union's delinquent loan recovery system Secure credit bureau reports. Skip trace on loan accounts Assist members with delinquent real-estate loans to resolve delinquency Determine when loan collateral should be repossessed Perform all responsibilities in accordance with HZCU competencies and Information Protection requirements Have a thorough knowledge of all state and federal collection laws and guidelines Professional and courteous interactions with members Strive for continuous improvement of processes and service Persistence in following standard collection practices Accurately recording collection activity and file information Maintaining a professional and positive attitude towards delinquent borrowers, and the job of collections SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $22.07-$30.89. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. BENEFITS, PERKS AND OTHER GOOD STUFF We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or general education degree (GED); three to five years' related experience and/or training; or equivalent combination of education and experience. Related work experience may substitute for education. Capabilities Effectively presents information in one-on-one situations to borrowers, creditors, external credit-granting organizations, and other employees of the credit union. ABLE TO To perform the essential functions of this position an employee must be able to meet the following workplace demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to Exemplify our CORE Values. Promote teamwork and collaboration. Provide our members with the highest quality service. Salary Description $22.07-$30.89/hourly

YOUR PURPOSE This position oversees and manages the delivery of digital products and services at Horizon Credit Union, focusing on mobile and online banking. This role plays a crucial part in driving the development and enhancement of our digital banking products and services as well as manages the day-to-day digital banking platforms. This includes staying updated on emerging trends, member insights, and industry shifts to ensure the growth of our digital platforms. The role involves optimizing digital products, analyzing performance metrics, and managing external vendors to enhance Horizon's digital banking capabilities. This position will also collaborate closely with cross-functional teams including Technology and Operations to create improvements and innovative solutions that enhance the member experience, reduce friction and drive growth. YOU ARE RESPONSIBLE FOR E-Services Provide channel support and consulting on organizational projects that meet the needs of Horizon Credit Union and business partners and relationships. Oversees digital banking and other digital products across responsive web and mobile apps for both individual and business members. Delivers an exceptional digital product and service experience for our members. Helps develop and articulates a clear digital product strategy and roadmap aligned with the Credit Union's overall business goals and member needs. Creates and manages a comprehensive product roadmap that outlines the vision and timeline for digital banking and digital channel product enhancements and new features. Assesses value, develop use cases, and prioritize enhancements to ensure work focuses on those with maximum value that are aligned with the product strategy. Conducts market research, competitive analysis, and stays updated on industry trends to identify opportunities for product differentiation and improvement. Member Focus Collaborates to build action plans to increase digital channel usage and adoption among our membership and to attract new members. Collaborates with marketing for opportunities to cross-sell additional services through the Credit Union's digital services. Educate members and provide banking solutions utilizing product knowledge, service, intuitive sales, and delivery system knowledge in a digital branch environment. Engages with user experience and research teams to define and implement member usability testing, concept validation, and co-creation studies to gain insights and identify member needs and solutions. Monitors member feedback, behavior, and usage patterns to make data-driven decisions for product enhancements. Maps the member journeys to fully understand the member experience and their friction points to make and recommend improvements. Production Responsible for product launch and management through developing project plans, coordinating training needs, marketing needs, communications, and member support efforts to ensure a smooth rollout. Actively engage with and lead internal and external resources on implementations, technology releases, upgrades, and user acceptance testing. Monitors product performance and key metrics to identifying areas for improvement, optimization and to improve adoption. Prepares and presents reports related to operations, technology, service standards and other KPIs compared to best-in-class benchmarks for results reporting and analysis for improvements. Iteratively enhance the product based on user feedback, market dynamics, and technological advancements. Acts as a point of contact for stakeholders, communicating product vision, progress, and results. Collaborate with Vice President of Marketing and Digital Strategy to align product strategy with broader business objectives. Assist in responding to internal and external audits, responses, and report-outs related to channel content and oversight. Provide support and subject matter expertise to various strategic initiatives as needed and appropriate for assigned channels under management. Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy Horizon's business needs. Vendor Management Communicate system and support challenges with appropriate vendors and track to resolution. Prepare and submit functionality enhancement requests relating to member and channel development. Compare vendor service offerings to highlight capabilities, implementation/ongoing costs, implementation/enhancement benefits, revenue and ROI estimates, risk, and resource estimates as well as timelines for implementation and updates. Works closely with vendors' designers to create intuitive and user-friendly digital interfaces that align with customer expectations and our brand identity. COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $29.39-$44.09. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: · Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families · Telemedicine for part-time employees · Paid Group Life and Disability Insurance · Employee Assistance Program · Tuition Reimbursement Program · 401K Retirement Savings · Employer 401K Retirement Contributions & Matching upon eligibility · Discretionary Annual Incentive Bonus based on eligibility criteria · Paid Time Off per Full Calendar Year: § 10 hours of PTO per month (prorated for reduced full-time and part-time) § Paid Birthday Holiday § 2 Paid Wellness Days § Up to 24 hours of Paid Volunteer Time annually § 11 Paid Holidays · And More! SUCCESS LOOKS LIKE Our Individual Contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives. Readily acts on challenges, without unnecessary planning Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally Self-Development Focused : Actively seeks new ways to grow and be challenged using both formal and informal development Requirements EXPERTISE YOU NEED Education & Experience Bachelor's degree in Business Management, Technology or related field required. A minimum of three years' experience in product management, digital channel management, payment systems, or commercial deposit or digital applications required. Capabilities Minimum of two years' vendor management experience preferred. Three years or more of related digital, financial, and technical experience preferred Strong understanding of digital banking platforms, mobile applications, online banking, online account opening technology, and related services and technologies. Proficiency in using product management tools and analytics platforms. Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to non-technical stakeholders. Data-driven mindset, with the ability to analyze metrics and customer insights to inform product decisions. Awareness of the latest trends and technologies in the mobile UI/UX space. Knowledge of user research, usability testing, and user feedback methodologies Ability to translate user insights into actionable design improvements. Experience with Digital Banking and eServices systems preferred Demonstrated project management skills Ability to lead and facilitate meetings, vendor interviews and presentations with various size groups; negotiate between all levels of employees and stakeholders of a proposed project for optimum results. Ability to read, analyze and interpret data and understand and communicate the information to various teams across the credit union. Effectively present information and respond to questions from management, staff, and members. ABLE TO To perform the essential functions of this position an employee must be able to meet the following workplace demands: the ability to converse with others, detect sound, identify, and detect objects, count, read, write, operate a computer, handle, and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb, and be able to maintain balance doing these activities. The position requires sound reasoning, good judgment, and the ability to apply knowledge to work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform essential functions, unless such accommodations would cause the employer undue hardship. To request accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Job descriptions are not intended, nor do they create an employment contract, and are subject to change at any time to accommodate business necessities. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values Promote teamwork and collaboration Provide our members with the highest quality service Salary Description $29.39-$44.09/hourly

YOUR PURPOSE The Loan Servicing Specialist will support and facilitate the completion of servicing mortgage loans, collecting and reviewing supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan servicing department. Ensures all loan servicing activities adhere to regulatory requirements and internal policies. The Loan Servicing Specialist will also maintain confidentiality in handling sensitive information and display a high level of integrity while completing tasks and projects. YOU ARE RESPONSIBLE FOR Administrative Handle the security, organization, and dissemination of confidential documents and information according to established protocols and procedures. Responsible for maintaining an up-to-date and comprehensive knowledge of all related policies, procedures, products, rules and regulations affecting the Credit Union and Loan Servicing Department. Coordinates with others to effectively prepare, organize, and present documents and information in accordance to established policy, regulation, and best practices. Proficient in Microsoft Suite applications, XP system and Nautilus. Professional who is highly organized, reliable, is attentive to detail, and works as a self-starter. Actively displays diplomacy, tact, and professionalism in actions and appearance. Meets deadlines for all tasks and work projects. Member Focus Serves as the sole point of contact for all branches and members on all questions and issues related to servicing external mortgage loans. Manages Real Estate Helpdesk. Process all HELOC payoff quote requests, process all payoff wires and checks, assess and collect prepayment fees when applicable, and process account closures along with ensuring correct document processing required. Process and monitor the status of all mobile homes within the portfolio, including conducting escrow analyses for loans, ensuring prompt payment of taxes and insurance, and processing payments. Process reconveyance lien releases and all subordination requests for all HELOC loans and external mortgage loans including the tracking and recording with the county. Research and solve issues with lien releases on closed loans from merger files. Work with members and branch staff in obtaining all external mortgage loan document requests. Coordinates with members who have credit disputes caused by DMI and assists them in resolving the issue. Work alongside with the Insurance Department to solve insurance issues and document submission on external mortgage loans. Seeks workflow improvements and sources for automation so as to increase efficiencies. Reconcile Corelogic spreadsheet each month on any past due taxes. SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning. Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally. Self-Development Focused : Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $22.07-$30.89/hourly. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or GED certificate. One year of real estate mortgage experience in quality control, processing and/or Real Estate closing position; or equivalent combination of education and experience. Related work experience may substitute for education. Capabilities Working knowledge of MS Office applications. Enthusiastic and proactive. Strong attention to detail and ability to focus. Strong oral and written communication abilities. Solid technical and problem-solving skills. Ability to read and comprehend simple instructions. Able to use all related computer equipment and applications. Working knowledge of mortgage lending compliance requirements, such as REG B to REG Z. Ability to read and interpret documents such as credit bureau reports, debt-to-income ratio reports, policy, and procedure manuals. Ability to solve practical problems and deal with a variety of concrete variables in situations where a considerable amount of standardization exists. Ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Section 91 - The Fair Credit Reporting Act, and UCC. ABLE TO To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values. Promote teamwork and collaboration. Provide our members with the highest quality service. Salary Description $22.07-$30.89/hourly

For over 70 years, ACU has been doing things differently. We believe in putting financial success within reach for everyone, ensuring that communities grow stronger together. Discover why credit unions are the better way. Leave the bankers behind and join ACU, where you'll experience the difference firsthand. We're looking for driven individuals like you - ready to thrive in an environment where your skills and ambitions matter. This isn't just a job posting; it's your opportunity to shape your future with an organization that puts people first. We're seeking a dynamic Assistant Manager to lead our Member Contact Center team, driving exceptional service across phone and digital channels while fostering a culture of growth and performance. Apply Today! What You'll Do: Manage daily operations of the Member Contact Center and MSR team, ensuring consistent service delivery across all phone and digital support channels Hire, train, direct and evaluates employee performance and behaviors to serve the member experience Provides coaching, mentoring, and performance feedback to team members to support professional growth and goal achievement Develop and implement strategies to promote credit union products and services, including consumer loans, and deposit accounts Monitor and report on sales metrics and support staff in meeting individual and team sales goals Oversee scheduling, workforce management, and resource allocation to maintain service levels and operational effectiveness Identify and implement process improvements to enhance member experience and team productivity Ensure accurate documentation, underwriting support, and timely follow-up throughout the loan life cycle Monitor member interactions for quality assurance and provide feedback to improve service delivery Resolve escalated member questions or concerns in a timely manner to maintain our quality service standard Actively expand existing member relationships by cross-selling products and services or referring members to appropriate sales staff, in conjunction with the credit union goals Department Hours: Monday - Friday: 7:30-6:00pm Saturday: 9:00-4pm The Pay Range: $59,404.80-87,588.80 salary, non-exempt Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $59,404.80-65,353.60 What We Offer: Generous PTO (Paid Time Off) 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Training and advancement opportunities 401k with match up to 6% Mortgage discounts Paid volunteering at ACU sponsored events Bonus opportunities Company paid long term disability and life insurance Full Medical, Vision and Dental benefits Annual employee event for all staff and their families Employee Assistant Program (EAP) and more! What You'll Bring: High school diploma or equivalent (GED) Minimum of two years of experience working in a financial institution and consumer lending field Minimum of two years of experience in the selection of hiring of staff, preferably with a financial institution Leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers Judgment and creative problem-solving skills including negotiation and conflict resolution Mentoring and coaching experience for a team with diverse levels of expertise Experience with forecasting, scheduling, and staffing strategies Why join ACU: 401k with up to 6% Match! We're invested in your financial well-being, offering a substantial match to your contributions Comprehensive Health Coverage! Enjoy top-tier medical, dental, and vision benefits that prioritize your well-being Vibrant Employee Culture! Experience a workplace where positive vibes and strong connections define our atmosphere Ready to join an organization that values you? We're excited to meet you! Apply now and let's build a brighter financial future together. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!! What You'll Do: Collaborate with the Training Team and experts to design and implement training programs Create training materials like guides and job aids Lead training sessions - individual, group, and online Handle class prep and admin tasks like room setup and reporting Track training effectiveness to ensure retention and impact Develop and manage testing and evaluation procedures Keep training data organized and up to date Identify best practices and improve processes Maintain front-line expertise by working as a Teller, MSR, or other roles as needed Hours: Monday - Friday: 9:00 am - 5:30 pm The pay range: $24.06 - $34.98 Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $24.06-27.51 What You Need: High school diploma or equivalent Two years of financial institution experience Experience in Training using instructional methods, adult learning theory, training techniques and blended learning strategies preferred but not required Intermediate to advanced computer skills in Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, 10-key, internet, and related applications What You Already Have: Quick and accurate computer skills - numbers don't scare you Friendly and great with people - you'll make team members feel welcome Problem-solving skills - you're like a detective with answers! Good at writing and talking - communication is your superpower Motivated and organized - you'll rock under pressure What We Offer: Generous PTO (Paid Time Off) 11 Paid holidays Paid bereavement leave Paid jury duty leave Training and advancement opportunities 401k with match up to 6% Mortgage discounts Paid volunteering at ACU sponsored events Bonus opportunities Company paid long term disability and life insurance Full medical, vision and dental benefits Annual employee event for all staff and their families Employee Assistant Program (EAP) Free wire transfers and more! Grow With Us: We'll help you grow with awesome training programs you'll get to take part in: Teller Essentials - get those basics down! Product Fitness - unleash your selling powers! MSR Advance Program - master member service! Lending Boot Camp - conquer loan applications! BAI training courses - become a banking champ! ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Full-time Description YOUR PATH. OUR PURPOSE. At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community. COMPENSATION Full-Time Non-Exempt $18.00- $24.30/hourly *This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level. BENEFITS Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this, we offer: Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements Education & Experience High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVE Member Service Process member transactions while creating a positive member experience Consistently balance checks and cash drawer Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership Post IRA and HSA contributions and withdrawals as needed to serve members Service Selling Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI) Technical Skills Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. Salary Description $18.00- $24.30/hourly

YOUR PATH. OUR PURPOSE. At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community. COMPENSATION Full-Time Non-Exempt $21.96 - $31.84/hourly *This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level. BENEFITS Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer: Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. RESPONSIBILITIES OF THE FINANCIAL SERVICE REPRESENTATIVE Member Service Be an expert in identifying deposit and loan sales opportunities and provide solutions to build relationships Consistently achieve target goals in Debt Protection and GAP sales as well as referral goals to our partners in our Mortgage Department and Horizon Retirement and Investment's (HRI) Interview loan applicants in-person or by telephone, as well as electronically. Assist members with the loan application process to ensure completeness of information. Explain the loan process to members to include loan options, insurance on loan products, loan policies, interest rates, payoffs, etc. Open new account products and service existing memberships Promote and cross-sell products and services based on member need May handle more complex questions or problems for other team members Administrative Research accounts for deposit, withdrawal, and loan payment discrepancies Respond to member requests, problems or complaints or direct them to the appropriate person for specific information and assistance Serve as a backup for member transactions as needed by branch ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. *The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Salary Description $21.96 - $31.84/hourly

Full-time Description YOUR PURPOSE Responsible for collecting on accounts while balancing the goodwill of members with the overall business interests of HZCU. Will locate and notify customers of delinquent accounts by mail, telephone, email, or text. Duties include addressing paid ahead, overdrawn, and overdue accounts, Manages member relationships relating to insurance problems. initiating repossession proceedings, and maintaining accurate records and account details. This position will also process hardship extensions when appropriate. YOU ARE RESPONSIBLE FOR Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members. Ability to discover the reason for delinquency and offer appropriate solutions to permanently resolve the reason for delinquency Contact high balance and/or delinquent members by telephone, mail, email and text to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts current. Develop plans and collect on overdue accounts wherever possible Notify co-signers regarding the status of delinquent accounts Manage incoming tickets from the help desk ticketing system Uses Auto Dialer to complete work tasks Update files and system accounts via the credit union's delinquent loan recovery system Secure credit bureau reports. Skip trace on loan accounts Assist members with delinquent real-estate loans to resolve delinquency Determine when loan collateral should be repossessed Perform all responsibilities in accordance with HZCU competencies and Information Protection requirements Have a thorough knowledge of all state and federal collection laws and guidelines Professional and courteous interactions with members Strive for continuous improvement of processes and service Persistence in following standard collection practices Accurately recording collection activity and file information Maintaining a professional and positive attitude towards delinquent borrowers, and the job of collections SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $22.07-$30.89. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. BENEFITS, PERKS AND OTHER GOOD STUFF We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or general education degree (GED); three to five years' related experience and/or training; or equivalent combination of education and experience. Related work experience may substitute for education. Capabilities Effectively presents information in one-on-one situations to borrowers, creditors, external credit-granting organizations, and other employees of the credit union. ABLE TO To perform the essential functions of this position an employee must be able to meet the following workplace demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to Exemplify our CORE Values. Promote teamwork and collaboration. Provide our members with the highest quality service. Salary Description $22.07-$30.89/hourly

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community! We are seeking a Branch Operations Manager to lead daily operations of their branch, ensuring top-tier member service, operational excellence, and regulatory compliance. This role is key to driving branch performance, coaching staff and executing strategic initiatives aligned with our mission and growth goals. We have multiple openings across our branches, apply today! What your day will look like: Manage all aspects of branch operations including cash handling, transaction accuracy, security, and audit compliance Help the branch grow and meet sales targets Supervise, train, and develop branch staff to deliver high-quality member service and meet performance goals Champion a member-first culture by ensuring consistent, professional, and personalized service Collaborate with senior leadership to implement operational strategies and initiatives Maintain branch compliance with all applicable laws and regulations, including BSA/AML, OFAC, and lending guidelines Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to new account opening and teller services ensuring top-notch service Represent the credit union in the community by participating in events and organizations - be the local “face” of the credit union Branch Hours Monday - Friday: 9:00 am - 5:30 pm Saturdays: 10:00am-2pm The pay range: $48,672-79,747.20 salary non-exempt Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. Our target range for this role is $48,672-55,057.60 What we offer: We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week. Full Medical, Vision and Dental benefits Generous PTO (Paid Time Off) 401k with match up to 6% Bonus opportunities 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Company paid long term disability and life insurance Mortgage discounts Training and advancement opportunities Paid volunteering at ACU sponsored events Annual employee event for all staff and their families Employee Assistant Program (EAP) and more! What you will bring: High School Graduate or General Education Degree (GED) required. Some college is preferred One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

For over 70 years, ACU has been doing things differently. We believe in putting financial success within reach for everyone, ensuring that communities grow stronger together. Discover why credit unions are the better way. Leave the bankers behind and join ACU, where you'll experience the difference firsthand. We're looking for driven individuals like you - ready to thrive in an environment where your skills and ambitions matter. This isn't just a job posting; it's your opportunity to shape your future with an organization that puts people first. We're seeking a dynamic Assistant Manager to lead our Member Contact Center team, driving exceptional service across phone and digital channels while fostering a culture of growth and performance. Apply Today! What You'll Do: * Manage daily operations of the Member Contact Center and MSR team, ensuring consistent service delivery across all phone and digital support channels * Hire, train, direct and evaluates employee performance and behaviors to serve the member experience * Provides coaching, mentoring, and performance feedback to team members to support professional growth and goal achievement * Develop and implement strategies to promote credit union products and services, including consumer loans, and deposit accounts * Monitor and report on sales metrics and support staff in meeting individual and team sales goals * Oversee scheduling, workforce management, and resource allocation to maintain service levels and operational effectiveness * Identify and implement process improvements to enhance member experience and team productivity * Ensure accurate documentation, underwriting support, and timely follow-up throughout the loan life cycle * Monitor member interactions for quality assurance and provide feedback to improve service delivery * Resolve escalated member questions or concerns in a timely manner to maintain our quality service standard * Actively expand existing member relationships by cross-selling products and services or referring members to appropriate sales staff, in conjunction with the credit union goals Department Hours: Monday - Friday: 7:30-6:00pm Saturday: 9:00-4pm The Pay Range: $59,404.80-87,588.80 salary, non-exempt Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $59,404.80-65,353.60 What We Offer: * Generous PTO (Paid Time Off) * 11 Paid holidays * Paid Bereavement Leave * Paid Jury Duty leave * Training and advancement opportunities * 401k with match up to 6% * Mortgage discounts * Paid volunteering at ACU sponsored events * Bonus opportunities * Company paid long term disability and life insurance * Full Medical, Vision and Dental benefits * Annual employee event for all staff and their families * Employee Assistant Program (EAP) * and more! What You'll Bring: * High school diploma or equivalent (GED) * Minimum of two years of experience working in a financial institution and consumer lending field * Minimum of two years of experience in the selection of hiring of staff, preferably with a financial institution * Leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers * Judgment and creative problem-solving skills including negotiation and conflict resolution * Mentoring and coaching experience for a team with diverse levels of expertise * Experience with forecasting, scheduling, and staffing strategies Why join ACU: 401k with up to 6% Match! We're invested in your financial well-being, offering a substantial match to your contributions Comprehensive Health Coverage! Enjoy top-tier medical, dental, and vision benefits that prioritize your well-being Vibrant Employee Culture! Experience a workplace where positive vibes and strong connections define our atmosphere Ready to join an organization that values you? We're excited to meet you! Apply now and let's build a brighter financial future together. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Full-time Description YOUR PURPOSE This position oversees and manages the delivery of digital products and services at Horizon Credit Union, focusing on mobile and online banking. This role plays a crucial part in driving the development and enhancement of our digital banking products and services as well as manages the day-to-day digital banking platforms. This includes staying updated on emerging trends, member insights, and industry shifts to ensure the growth of our digital platforms. The role involves optimizing digital products, analyzing performance metrics, and managing external vendors to enhance Horizon's digital banking capabilities. This position will also collaborate closely with cross-functional teams including Technology and Operations to create improvements and innovative solutions that enhance the member experience, reduce friction and drive growth. YOU ARE RESPONSIBLE FOR E-Services Provide channel support and consulting on organizational projects that meet the needs of Horizon Credit Union and business partners and relationships. Oversees digital banking and other digital products across responsive web and mobile apps for both individual and business members. Delivers an exceptional digital product and service experience for our members. Helps develop and articulates a clear digital product strategy and roadmap aligned with the Credit Union's overall business goals and member needs. Creates and manages a comprehensive product roadmap that outlines the vision and timeline for digital banking and digital channel product enhancements and new features. Assesses value, develop use cases, and prioritize enhancements to ensure work focuses on those with maximum value that are aligned with the product strategy. Conducts market research, competitive analysis, and stays updated on industry trends to identify opportunities for product differentiation and improvement. Member Focus Collaborates to build action plans to increase digital channel usage and adoption among our membership and to attract new members. Collaborates with marketing for opportunities to cross-sell additional services through the Credit Union's digital services. Educate members and provide banking solutions utilizing product knowledge, service, intuitive sales, and delivery system knowledge in a digital branch environment. Engages with user experience and research teams to define and implement member usability testing, concept validation, and co-creation studies to gain insights and identify member needs and solutions. Monitors member feedback, behavior, and usage patterns to make data-driven decisions for product enhancements. Maps the member journeys to fully understand the member experience and their friction points to make and recommend improvements. Production Responsible for product launch and management through developing project plans, coordinating training needs, marketing needs, communications, and member support efforts to ensure a smooth rollout. Actively engage with and lead internal and external resources on implementations, technology releases, upgrades, and user acceptance testing. Monitors product performance and key metrics to identifying areas for improvement, optimization and to improve adoption. Prepares and presents reports related to operations, technology, service standards and other KPIs compared to best-in-class benchmarks for results reporting and analysis for improvements. Iteratively enhance the product based on user feedback, market dynamics, and technological advancements. Acts as a point of contact for stakeholders, communicating product vision, progress, and results. Collaborate with Vice President of Marketing and Digital Strategy to align product strategy with broader business objectives. Assist in responding to internal and external audits, responses, and report-outs related to channel content and oversight. Provide support and subject matter expertise to various strategic initiatives as needed and appropriate for assigned channels under management. Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy Horizon's business needs. Vendor Management Communicate system and support challenges with appropriate vendors and track to resolution. Prepare and submit functionality enhancement requests relating to member and channel development. Compare vendor service offerings to highlight capabilities, implementation/ongoing costs, implementation/enhancement benefits, revenue and ROI estimates, risk, and resource estimates as well as timelines for implementation and updates. Works closely with vendors' designers to create intuitive and user-friendly digital interfaces that align with customer expectations and our brand identity. COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $29.39-$44.09. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: · Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families · Telemedicine for part-time employees · Paid Group Life and Disability Insurance · Employee Assistance Program · Tuition Reimbursement Program · 401K Retirement Savings · Employer 401K Retirement Contributions & Matching upon eligibility · Discretionary Annual Incentive Bonus based on eligibility criteria · Paid Time Off per Full Calendar Year: § 10 hours of PTO per month (prorated for reduced full-time and part-time) § Paid Birthday Holiday § 2 Paid Wellness Days § Up to 24 hours of Paid Volunteer Time annually § 11 Paid Holidays · And More! SUCCESS LOOKS LIKE Our Individual Contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives. Readily acts on challenges, without unnecessary planning Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally Self-Development Focused : Actively seeks new ways to grow and be challenged using both formal and informal development Requirements EXPERTISE YOU NEED Education & Experience Bachelor's degree in Business Management, Technology or related field required. A minimum of three years' experience in product management, digital channel management, payment systems, or commercial deposit or digital applications required. Capabilities Minimum of two years' vendor management experience preferred. Three years or more of related digital, financial, and technical experience preferred Strong understanding of digital banking platforms, mobile applications, online banking, online account opening technology, and related services and technologies. Proficiency in using product management tools and analytics platforms. Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to non-technical stakeholders. Data-driven mindset, with the ability to analyze metrics and customer insights to inform product decisions. Awareness of the latest trends and technologies in the mobile UI/UX space. Knowledge of user research, usability testing, and user feedback methodologies Ability to translate user insights into actionable design improvements. Experience with Digital Banking and eServices systems preferred Demonstrated project management skills Ability to lead and facilitate meetings, vendor interviews and presentations with various size groups; negotiate between all levels of employees and stakeholders of a proposed project for optimum results. Ability to read, analyze and interpret data and understand and communicate the information to various teams across the credit union. Effectively present information and respond to questions from management, staff, and members. ABLE TO To perform the essential functions of this position an employee must be able to meet the following workplace demands: the ability to converse with others, detect sound, identify, and detect objects, count, read, write, operate a computer, handle, and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb, and be able to maintain balance doing these activities. The position requires sound reasoning, good judgment, and the ability to apply knowledge to work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform essential functions, unless such accommodations would cause the employer undue hardship. To request accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Job descriptions are not intended, nor do they create an employment contract, and are subject to change at any time to accommodate business necessities. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values Promote teamwork and collaboration Provide our members with the highest quality service Salary Description $29.39-$44.09/hourly

Full-time Description YOUR PURPOSE The Loan Servicing Specialist will support and facilitate the completion of servicing mortgage loans, collecting and reviewing supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan servicing department. Ensures all loan servicing activities adhere to regulatory requirements and internal policies. The Loan Servicing Specialist will also maintain confidentiality in handling sensitive information and display a high level of integrity while completing tasks and projects. YOU ARE RESPONSIBLE FOR Administrative Handle the security, organization, and dissemination of confidential documents and information according to established protocols and procedures. Responsible for maintaining an up-to-date and comprehensive knowledge of all related policies, procedures, products, rules and regulations affecting the Credit Union and Loan Servicing Department. Coordinates with others to effectively prepare, organize, and present documents and information in accordance to established policy, regulation, and best practices. Proficient in Microsoft Suite applications, XP system and Nautilus. Professional who is highly organized, reliable, is attentive to detail, and works as a self-starter. Actively displays diplomacy, tact, and professionalism in actions and appearance. Meets deadlines for all tasks and work projects. Member Focus Serves as the sole point of contact for all branches and members on all questions and issues related to servicing external mortgage loans. Manages Real Estate Helpdesk. Process all HELOC payoff quote requests, process all payoff wires and checks, assess and collect prepayment fees when applicable, and process account closures along with ensuring correct document processing required. Process and monitor the status of all mobile homes within the portfolio, including conducting escrow analyses for loans, ensuring prompt payment of taxes and insurance, and processing payments. Process reconveyance lien releases and all subordination requests for all HELOC loans and external mortgage loans including the tracking and recording with the county. Research and solve issues with lien releases on closed loans from merger files. Work with members and branch staff in obtaining all external mortgage loan document requests. Coordinates with members who have credit disputes caused by DMI and assists them in resolving the issue. Work alongside with the Insurance Department to solve insurance issues and document submission on external mortgage loans. Seeks workflow improvements and sources for automation so as to increase efficiencies. Reconcile Corelogic spreadsheet each month on any past due taxes. SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented : Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning. Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally. Self-Development Focused : Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams' overall success long-term. The full pay range for this position across all the states in which we hire is $22.07-$30.89/hourly. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements EXPERTISE YOU NEED Education & Experience High school diploma or GED certificate. One year of real estate mortgage experience in quality control, processing and/or Real Estate closing position; or equivalent combination of education and experience. Related work experience may substitute for education. Capabilities Working knowledge of MS Office applications. Enthusiastic and proactive. Strong attention to detail and ability to focus. Strong oral and written communication abilities. Solid technical and problem-solving skills. Ability to read and comprehend simple instructions. Able to use all related computer equipment and applications. Working knowledge of mortgage lending compliance requirements, such as REG B to REG Z. Ability to read and interpret documents such as credit bureau reports, debt-to-income ratio reports, policy, and procedure manuals. Ability to solve practical problems and deal with a variety of concrete variables in situations where a considerable amount of standardization exists. Ability to interpret a variety of instructions furnished in written form, including but not limited to Loan Policy and Procedural Manuals, Regulation Z, Section 91 - The Fair Credit Reporting Act, and UCC. ABLE TO To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS The statements in this are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values. Promote teamwork and collaboration. Provide our members with the highest quality service. Salary Description $22.07-$30.89/hourly

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!! What You'll Do: * Collaborate with the Training Team and experts to design and implement training programs * Create training materials like guides and job aids * Lead training sessions - individual, group, and online * Handle class prep and admin tasks like room setup and reporting * Track training effectiveness to ensure retention and impact * Develop and manage testing and evaluation procedures * Keep training data organized and up to date * Identify best practices and improve processes * Maintain front-line expertise by working as a Teller, MSR, or other roles as needed Hours: Monday - Friday: 9:00 am - 5:30 pm The pay range: $24.06 - $34.98 Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $24.06-27.51 What You Need: * High school diploma or equivalent * Two years of financial institution experience * Experience in Training using instructional methods, adult learning theory, training techniques and blended learning strategies preferred but not required * Intermediate to advanced computer skills in Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe, 10-key, internet, and related applications What You Already Have: * Quick and accurate computer skills - numbers don't scare you * Friendly and great with people - you'll make team members feel welcome * Problem-solving skills - you're like a detective with answers! * Good at writing and talking - communication is your superpower * Motivated and organized - you'll rock under pressure What We Offer: * Generous PTO (Paid Time Off) * 11 Paid holidays * Paid bereavement leave * Paid jury duty leave * Training and advancement opportunities * 401k with match up to 6% * Mortgage discounts * Paid volunteering at ACU sponsored events * Bonus opportunities * Company paid long term disability and life insurance * Full medical, vision and dental benefits * Annual employee event for all staff and their families * Employee Assistant Program (EAP) * Free wire transfers * and more! Grow With Us: We'll help you grow with awesome training programs you'll get to take part in: * Teller Essentials - get those basics down! * Product Fitness - unleash your selling powers! * MSR Advance Program - master member service! * Lending Boot Camp - conquer loan applications! * BAI training courses - become a banking champ! ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. Embrace the opportunity to begin a financial career as a Member Contact Center Representative, where your customer service expertise will shine and your contributions will be valued. ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day! What You Will Do: * Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms * Provide members with information on loan applications status, loan payments, and loan payoff amounts * Provide history and statement copies * Ability to set members up for electronic services * Provide prompt, professional, and courteous service to members; use and understand phone system as instructed * Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff * Actively be a part of an awesome team! Department Hours: Monday - Friday with rotating Saturdays. 7:30am - 6:00pm. The Pay Range: $20.88 - $26.39 per hour Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $20.88-$23.05.

ACU is on the hunt for a dynamic and driven Member Service Specialist II (MSSIII) to join our exceptional team, you'll have the opportunity to work in all thirteen branches of our credit union. So if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary… Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. What you'll do: Help credit union members with transactions in a friendly way Handle various transactions and providing expert guidance to our members Become the go-to expert on teller transaction codes and check cashing Manage accounts with the utmost attention to detail Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards Assist members with any issues related to unauthorized use of ATM/Visa debit cards Balance daily transactions and cash totals with accuracy, efficiency, and timeliness Showcase effective oral and written communication with all credit union employees Attend monthly staff meetings and actively participating in assigned training sessions Branch Hours Monday - Friday: 9:00am - 5:30pm Saturday- 10:00am-2:00pm The pay range: $18.50 - $32.89. Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $18.50-$25.74. What you need: High school diploma or equivalent One to two years of financial institution experience Must be bondable to pass a background and credit check What you'll bring: One to two years of financial institution experience - bonus points if you've handled loans and new accounts! Quick and accurate computer skills Friendly and great with people - you'll make members feel welcome Problem-solving skills Good at writing and talking Motivated and organized - you'll rock under pressure What we offer: Generous PTO (Paid Time Off) 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Training and advancement opportunities 401k with match up to 6% Mortgage discounts Paid volunteering at ACU sponsored events Bonus opportunities Company paid long term disability and life insurance Full Medical, Vision and Dental benefits Annual employee event for all staff and their families Employee Assistant Program (EAP) and more! Grow with us: We'll help you grow with awesome training programs: Teller Essentials (complete within 30 days) - get those basics down! Product Fitness (within 6 months) - unleash your selling powers! MSR Advance Program (within 1 year) - master member service! BAI training courses - become a banking champ! Join our crew: Ready to begin your next banking adventure? Apply now for the MSSII position. ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.