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The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Provide guidance and support to junior CSRs and team members. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.

A leading insurance firm in Miami, FL, is looking for a Unit Leader for Insurance Sales Production. This role involves identifying and cultivating new commercial clients, leading a team, and driving business growth through personalized risk management solutions. Candidates should establish credibility with clients, manage existing accounts, and contribute to a positive workplace culture. The role offers a base salary plus commissions and comprehensive employee benefits, including a 401(k) match. #J-18808-Ljbffr

Located In: Coral Springs, Florida 33065-5733We are seeking a highly organized and experienced Primary Care Practice Manager to oversee the day-to-day operations of our medical office. This role is responsible for ensuring smooth workflow, maximizing revenue opportunities, supervising staff, and serving as a liaison between physicians, staff, and administration. The ideal candidate is detail-oriented, able to prioritize tasks effectively, and committed to providing a welcoming and professional environment for patients and employees alike.*Key Responsibilities:* * Plan, develop, implement, and evaluate daily operations to maximize efficiency, growth, and revenue. * Ensure policies and procedures related to medical records, accounts receivable, inventory, personnel, and property management are followed. * Recruit, train, supervise, and evaluate staff to maintain a competent and cohesive team. * Foster a warm, professional, and calm office environment for staff and patients. * Manage scheduling and staffing to ensure adequate coverage. * Oversee office supplies, maintenance, and vendor interactions; prepare purchase orders and invoices. * Coordinate with Central Billing Office to ensure accurate financial reporting and provide physicians with necessary management data. * Handle confidential and sensitive information with discretion * Perform other duties as assigned to support office operations. *Qualifications:* * High School diploma or equivalent required; additional education preferred. * 1-2 years of supervisory or management experience in a medical office setting. * Familiarity with medical terminology, insurance billing, CPT/ICD coding, and office software preferred. * Strong oral and written communication, organizational, and interpersonal skills. * Ability to delegate responsibilities, handle interruptions, and work under pressure. * Commitment to patient confidentiality and professional ethics. *Physical Requirements:* * Prolonged sitting at a desk and intermittent standing or walking. * Ability to occasionally lift up to 30 pounds and assist patients when needed. * Use of computer keyboard and phone for extended periods. *Additional Qualities:* * Effective team player with strong problem-solving skills. * Ability to establish and maintain positive relationships with staff, physicians, and patients. * Flexible, dependable, and capable of managing multiple priorities simultaneously. Here are just a few things we offer: * Access to health, dental, and vision insurance * Health Savings Account * Eligible for PTO and Holiday pay * Company paid life insurance. * Access to voluntary short and long-term disability insurance * Access to additional life insurance * Access to Accident and Critical Illness Insurance * 401K with automatic employer contribution Medical Specialists of the Palm Beaches, Inc. (“MSPB”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: MSPB is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSPB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. MSPB will not tolerate discrimination or harassment based on any of these characteristics. MSPB encourages applicants of all ages.

Assist the Associate Broker (AB), Broker or Practice Group Leader in meeting the day-to-day technical and clerical needs of the department. Assist with servicing new and renewal business. Service active and expired policy files in accordance with established Brown & Riding values, goals, and procedures. Essential Functions: · Meet quality measurement goals by delivering high quality service in servicing assigned clients and accounts. Ensure all file activity meets or exceeds quality procedures with regard to timeliness, accuracy of policies, endorsements, subjectivities, and all other active and expired file correspondence and documentation · Assist Associate Broker with submission process, as assigned · Prepare Quotes and Confirmation of Coverage (Binders) as directed · Policy Checking (Review policies to be sure that they are issued in accordance with what was bound with the carrier) · Endorsements (Request policy changes, follow up for the endorsements, review for accuracy upon receipt, invoice, and transmit to agent) · Manage and maintain suspenses (Pending Items that we are waiting for from retailers and carriers), including following up on items and escalating unresolved issues to the broker or AB when necessary · Ensure Surplus Line documents are submitted correctly and on time · Learn and increase system skills to improve efficiency · Attend educational seminars, as required · Produce and mail renewal letters with applications to customers when applicable · Review renewal and/or new business information submitted by the customer and request supplemental or explanatory information if required, as directed · Process certificates of insurance when applicable Other Responsibilities: · Provide input to departmental procedures · Assist with accounting reconciliation projects · Perform other work-related duties, as assigned · Work closely with AB Team Lead and assigned Broker(s) in identifying other projects where skills, experience and knowledge can be utilized · Assist in handling duties of team members, as appropriate, during absences Education, Experience and Skills Required: · 0-3 years insurance experience · Willing and able to take insurance classes and attain designations relating to work in order to continually grow in position · Exceptional organization, follow-up, communication, and interpersonal skills · Possess an intuitive and proactive approach to business problems and solutions · Exhibit good listening skills and a willingness to help and support others · Advanced skill level in PC software (Word, Excel and other software, as required) · Ability to be flexible in work schedule as needed · Manage time to get the job done with minimal supervision · Excellent communication skills - both verbal and written · Able to interact with a variety of personality styles · Has or is able to secure the appropriate insurance license within the appropriate timeframe as determined by state requirements Work Environment: · Physical activities of job are within the normal expectations of an office environment where the amount of standing, walking, sitting, reaching, and other movements are within the control of the incumbent. · Vision requirements are in the normal range, correctable with glasses or contacts, where color vision, peripheral vision, depth perception have no significant impact on job performance. · Working environment is generally within the confines of an office where normal climate conditions support effective job performance. Some daily travel may include limited time spent outside in the elements as part of the normal commute. · Risk of exposure to hazardous materials, electrical shock, explosives, radiation, vibration or airborne particles are at the extreme minimum. Protective clothing is usually not necessary to effective job performance or safety.

We seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claim Consultant evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the LTD Claims Consultant is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills. Essential Business Experience and Technical Skills: Required: **3+ years of LTD/IDI Insurance Claims experience •Prior experience with independent judgement and decision making while relying on the available facts •Be able to demonstrate the use of critical thinking and analysis when reviewing the information •Creative problem-solving abilities and the ability to think outside the box •Excellent interpersonal and communication skills in both verbal and written form •Excellent customer service skills proven through internal and external customer interactions •Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively •Organizational and time management skills • Bachelor's degree Key Responsibilities: •Effectively manages with some level of oversight an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. The LTD CS will be evaluated for increases in their authority levels as they become more experienced in their decision-making and demonstrate consistency in meeting all key performance indicators •Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations • Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening while providing clear updates, direction and explanations regarding the claim process, benefits and other pertinent plan provisions. These calls are used to gather essential details regarding medical condition(s) and treatment, occupational demands, financial information and any other information that may be pertinent to the evaluation of the claim. Once telephone calls are completed, you will be required to document the conversation within the claim file in a timely manner utilizing the appropriate level of detail and professional writing skills •Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations •Compiles file documentation and correspondence requiring extensive policy and factual detail. Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available •Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions. •Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed •Proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments •Provides timely and detailed written communication during the claim evaluation process which outlines the status of the evaluation and/or claim determination. •Addresses and resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas.

Sr Laboratory Systems Analyst - Permanent - Remote in Coral Gables, FL - $100,000 - $130,000 The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Remote Sr Laboratory Systems Analyst in Coral Gables, FL. Responsibilities: Our client is seeking an experienced Business Systems Analyst to support the implementation, Epic integration, and long-term sustainment of the Haemonetics SafeTrace TX Blood Bank application. Skills & Requirements 3-5 years of experience configuring, troubleshooting, and implementing laboratory or blood bank information systems in a hospital setting (specifically Haemonetics SafeTrace TX) Must understanding of Blood Bank workflows, including product management, crossmatching, transfusion documentation, and regulatory compliance Familiarity with HL7 Interfaces, data integration, and middleware solutions such as Data Innovations Excellent verbal and written communication skills, with ability to collaborate across technical and business teams Willing to go onsite to different hospitals as needed Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

The Select Market Account Executive is a critical role and is focused on managing a portfolio of high-profile Clients within the Lockton Northeast Series. This role is specifically focused on leading and managing clients in the Select group space, ranging on average from 50 to 200 employees. While client locations may vary, the majority of clients will be in proximity to the Washington DC Metro area. The Account Executive is the primary contact for the Client and is responsible for leading the overall Client relationship. They will be ultimately held accountable for building and executing on the health and welfare strategy, in partnership with the core team and core specialty practices. The Account Executive will also be responsible for full alignment between the Client's business objectives/strategy and the technical expertise brought by the Lockton team. A high performing and successful Account Executive will be a strategic leader, give great advice, help grow our business, and provide great customer service. Core Responsibilities Leads Lockton team, establishes Client strategy and oversees service delivery across specialty practices (when necessary); the AE is ultimately accountable for client deliverables Maintains strong relationships with key Client contacts and works with Producer (where applicable) to coordinate senior-level Client communications Provides visible leadership, both internally and externally Offers expert coverage and benefits consulting advice to assigned Clients (works closely with Client to plan and develop annual renewal strategy; listens to Client concerns, provides meaningful advice and develops potential solutions; initiates/leads renewal efforts, including market negotiations; manages the performance of the entire Client service team, ensuring superior outcomes for our clients) Possesses broad knowledge of Client's HR objectives and goals to build long-term benefits strategy and deep understanding of Client's entire total rewards offering Manages efficient communication with Client and serves as single point-of-contact (as needed - or when requested) Responsible for best-in-class deliverables aligned with Client Engagement workbook (Strategy / Annual Planning, Renewal, Marketing Results) Demonstrates a strong understanding of the fully-insured market and is able to advise clients on alternative purchasing solutions, including level-funded and self-funded options. Builds and maintains carrier relationships solutions and market innovations Works with Producers to develop strategy, identify / align internal resources and support new business opportunities Mentors and develops junior Associates and is vested in their development Qualifications Bachelor's degree in a business-related program preferred or equivalent education and/or experience required A minimum of five years of benefits insurance experience and / or insurance broking / consulting experience required Understanding of benefits insurance concepts and trends and their application to Clients' needs Ability to analyze and interpret financial information to facilitate decision making and develop an understanding of the financial condition of Clients and prospects Must have exceptional verbal, written, and interpersonal skills to instill confidence in Clients and Associates at all levels of responsibility Must have the ability to lead a Client service team Maintains a network of key insurer relationships Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information Willingness and ability to work outside of normal business hours and travel as needed Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint) Licensed broker in their state of residency or state of employment Legally authorized to work in the United States and will not require sponsorship for this position, now or in the future A successful candidate will have Become an invaluable member of the service team to the client as indicated through annual client feedback Possess an eagerness and enthusiasm to be an integral part of their respective Unit or Practice Strong interpersonal, communication and presentation skills to communicate effectively and professionally to all levels An ability to manage a complex and demanding Client portfolio. Candidate must excel at multitasking, adapting to change and working on tight deadlines to meet our Clients' needs An ability to manage time, prioritize and ensure that deadlines are met without compromising quality A thorough understanding of Lockton Northeast processes and protocols which align with our overall Client Engagement strategy The intellectual curiosity and quantitative mindset to leverage analytics to inform strategy, support negotiation and assist our Clients in making decisions Additional Capabilities A broad understanding of the insurance marketplace including an ability to develop and execute on agreed Client marketing / placement strategies An ability to lead the Lockton Client service team, ensuring consistent execution aligned with developed overall strategies Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success. We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing organization. Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what's right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant\'s resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees. #J-18808-Ljbffr

Your new company I am currently working with a well-known heavy civil construction company that specializes on Heavy Highway / Roadway projects throughout the Jacksonville area. They are looking to add an experienced Project Engineer and Assistant project manager to the team. What you'll need to succeed 2-5+ year of related experience Must have experience on Heavy highway / roadway (DOT) projects Can manage and work well in a team environment BS degree preferred Estimating / Takeoff experience a bonus What you'll get in return You'll get the opportunity to work for a company that self performs a large number of their projects. Those who perform well are rewarded with long tenure and growth opportunities. Currently offering great compensation, relocation assistance if necessary, 401k match, PTO, vehicle allowance and benefit package. What you need to do now Like to know more? Apply with your resume via this advert. If you think this position may not be for you, we have various other roles in the area for Project Managers, Estimators, and Superintendents.

Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 1+ years of experience in insurance or a customer service-related role preferred Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives

Our Company American Integrity Insurance Group (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years. A Day in the Life: Who knew insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance Group doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity. Click Here to learn more about American Integrity Insurance and our job opportunities. Research, analyze, collect data, develop reports, present findings and recommendations on product issues and assist Product leaders with coordinating necessary product, system or workflow updates Research forms, coverage, workflow or rating questions and make recommendations for product changes based on analysis Participate in system updates as needed to include working with IT partners to develop requirements, complete pre and post implementation user testing, and work with IT to resolve defects Develop and present product rules, policyholder notices, and coverage forms to Product leaders, and publish necessary updates to company insurance documentation sites. Assist in maintenance of Forms Matrix Prepare, review, and deliver appropriate communications and training documentation for product users Create and maintain rate and rule manuals as part of state product strategies or state compliance and to support filings with state insurance departments Research and track competitor, industry and market data for assigned states/product lines. Make suggestions for appropriate policy, coverage, rating or rule changes based on analysis Complete assigned product filings to facilitate timely approval of product changes and develop/submit responses to filing objections Prepare and submit state regulatory reports as assigned Research statutory changes and present findings to Product leaders as needed Maintain product folders and information so that information is current and well-organized Track competitor filings by state and produce weekly report as scheduled Review and recommend procedure and/or workflow changes by developing updates and documenting recommendations. Implement changes as requested Independently manage an assigned product line to include developing strategic plans, and handling ongoing product maintenance, as well as leading associated system projects and required filings Participate in training and/or mentoring Product Analysts and new team members Additional duties as needed. Education: Bachelor's Degree (B.A. or B.S.); or related experience and/or training; or combination of education and experience. Experience: Three (3) to five (5) years of Property & Casualty insurance product experience, personal lines highly preferred. Experience with data analytics and data mining preferred. Knowledge & Skills: Understanding of personal lines insurance concepts, policy forms, coverage interpretation & policy layout, and rating methodology Strong ability to read, analyze and interpret insurance regulations, filing documentation, rate and rule manuals, and policy forms Working knowledge of policy admin systems, project management, requirements documentation and user acceptance testing Experience with filings tools such as SERFF & OIR, and state filings procedures and practices Strong communication, organizational & time management skills Strong ability to mine and analyze data and develop strategic recommendations Strong computer spreadsheet and database skills. Excellent Excel skills required and experience with COGNOS, Access, Tableau, and SQL is preferred Ability to handle multiple projects at once Ability to define, analyze and solve problems Ability to present ideas and information in a clear, concise, organized and diplomatic manner; gather information from multiple parties to ensure all perspectives are heard and considered; listen to others to respond effectively to ideas, thoughts and questions; express information and ideas effectively in settings including aligned or un-aligned feedback to obtain desired results Experience with group presentations, public speaking, development of presentations

About Us: American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years. A Day in the Life: Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity. Learn more about American Integrity Insurance and our job opportunities at ************************ Lead, support, and execute enterprise-level projects across all departments, including Underwriting, Claims, Product, Reinsurance, Client Services, and others. Develop, maintain, and execute detailed project plans, including scope definition, timelines, milestones, resource coordination, and deliverables to ensure successful project outcomes. Serve as the primary project management partner for business leaders, ensuring alignment between project objectives and organizational strategy. Drive cross-functional collaboration by coordinating efforts across multiple departments, facilitating communication, managing dependencies, and resolving obstacles. Lead organizational change management efforts associated with enterprise initiatives, including stakeholder engagement, communication planning, and adoption support. Facilitate project meetings, working sessions, and executive updates to track progress, manage risks, and ensure accountability. Identify project risks, issues, and interdependencies; proactively develop mitigation strategies and drive resolution. Ensure consistent project governance, documentation, and reporting standards across enterprise initiatives. Partner with business leaders to support operational enhancements, regulatory-driven changes, and business growth initiatives. Utilize project management tools (e.g., Jira, Confluence, Smartsheet, or similar platforms) to track project status, deliverables, and action items. Support continuous improvement by identifying opportunities to streamline workflows, improve operational effectiveness, and enhance cross-departmental alignment. Serve as a trusted advisor to business leaders, providing guidance on project planning, execution best practices, and change readiness. Influence and collaborate across organizational levels to drive successful delivery and sustained adoption of enterprise initiatives. Education: Bachelor's degree (B.A. or B.S.) or related experience and/or training. Experience: 5-7 years of project management experience within property and casualty insurance industry is highly preferred. PMP, Scrum Master, Six Sigma, Blackbelt, or other project management certification preferred. Skills: Enterprise Project Management: Proven ability to plan, execute, and deliver enterprise-wide initiatives across multiple business functions. Insurance Industry Expertise: Strong understanding of insurance operations, including underwriting, product development, risk management, pricing, reinsurance, and client services. Change Management: Experience leading and supporting organizational change efforts, driving adoption, and aligning stakeholders through transitions. Stakeholder Management: Ability to build strong relationships with business leaders and teams across varied organizational levels. Execution & Accountability: Strong discipline in driving timelines, managing deliverables, and ensuring ownership across project teams. Analytical & Problem-Solving Skills: Ability to assess complex business challenges, identify solutions, and drive execution. Communication & Influence: Excellent written and verbal communication skills, with the ability to present clearly to both operational teams and executive leadership. Adaptability: Comfortable operating in a fast-paced, evolving environment with shifting priorities and business needs. Technical Proficiency: Experience with Jira, Confluence, Salesforce, or similar tools; advanced proficiency in Microsoft PowerPoint and Excel. Continuous Improvement Mindset: Commitment to improving project delivery practices, operational effectiveness, and enterprise collaboration.

LEVEL: Regulatory Affairs Analyst REPORTS TO: Director, Regulatory Affairs SALARY: $70,000-$80,000 JOB PURPOSE: In partnership with the Director, Regulatory Affairs, the Manager, Regulatory Affairs is responsible for developing policy positions relating to federal activities impacting the Medicaid managed care industry, as well as the development and enhancement of relationships with federal agencies, member plans, and other trade associations. JOB DESCRIPTION Draft letters in response to notices of proposed rulemaking, requests for comment/information, and open comment opportunities relating to sub-regulatory guidance. Summarize and analyze notices of proposed rulemaking and sub regulatory guidance and communicate these developments to MHPA members and other stakeholders. Maintains, develops, and enhances relationships with the federal agencies and advisory organizations (focus on the Department of Health and Human Services (HHS) Centers for Medicare & Medicaid Services (CMS), and MACPAC). Engage in the development and refinement of policy positioning on behalf of the Medicaid managed care industry. Support the development of issue briefs on key topics impacting Medicaid Managed Care. Participate in and take file notes for MHPA's Policy and Regulatory Committee, joint committees, and all workgroups. Monitor release of new regulations and sub regulatory guidance impacting Medicaid managed care. Assist with the planning and execution of MHPA's Annual Conference as well as MHPA's Advocacy Leadership Forum. Performs other duties as assigned. KEY SKILLS Knowledge of Medicaid, managed care, and/or health policy issues. Understanding of the federal regulatory process. Knowledge about associations and CMS. Demonstrated problem solving and decision making Microsoft Office products KEY ATTRIBUTES Professional and positive approach Excellent interpersonal and relationship skills Excellent communication skills Excellent writing skills Strategic thinking Collaborative team-oriented attitude Attention to detail Self-motivated ESSENTIAL QUALIFICATIONS: Bachelor's degree required, Master's or Law degree preferred. 3-5 years of experience working on regulatory issues in a corporation, health care organization or trade association is preferred. Experience in Medicaid/managed care policy strongly preferred. COMPENSATION: Salary is commensurate with experience and is competitive with public interest and government pay scales. MHPA also offers benefits, including insurance coverage (health, STD/LTD, AD&D, Life), a 401k retirement plan, flexible schedules and vacation and medical leave benefits. TO APPLY: Please send a cover letter and resume to *************. Open until filled.

Your new company Hays is working with a leading real estate group that is expanding its operations. They are seeking a Commercial Lease Associate to support their growing portfolio. Your new role Manage lease data across retail and office properties, ensuring accuracy in the property management system. Review and process rent, CAM, tax, and utility charges with precision. Prepare reconciliations, budgets, and tenant billings while monitoring receivables. Track key lease dates and obligations, providing timely reports to ownership and management. Support lease administration by drafting correspondence, reviewing documents, and assisting with tenant inquiries. What you'll need to succeed Bachelor's degree in Business, Finance, Accounting, or related field. 3+ years of experience in commercial lease administration or property management. Strong analytical, organizational, and communication skills. Proficiency in Microsoft Office; experience with JD Edwards is an advantage. What you'll get in return A competitive salary, benefits, and bonus package, along with the opportunity to work closely with leadership and contribute to the company's continued growth. What you need to do now If this confidential opportunity interests you, click ‘apply now' to submit your CV or contact us directly for a discreet discussion.

A leading healthcare provider is seeking a Director of Federal Government Affairs to develop and implement advocacy strategies. The role requires over 7 years of experience in government relations, exceptional communication skills, and knowledge of federal processes. This position offers competitive pay within the range of $132,200 to $226,600 annually, reflecting expertise and location. Join a mission-driven team dedicated to improving health outcomes while navigating legislative initiatives and building relationships with key officials. #J-18808-Ljbffr

About Us: American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years. A Day in the Life: Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity. Learn more about American Integrity Insurance and our job opportunities at ************************ Participate in the renewal and new business activities that support underwriting decisions which are consistent with growth, retention and expense management goals. Review and critique new and renewal business accounts including inspections, endorsements and cancellations. Meet with appropriate internal/external contacts to establish support needs for new and renewal policies, inspections and reports. Respond to inquiries and questions from agents, vendors, customers and internal departments. Research problems and assists with solutions. Provide administrative services as required to support the renewal and new business activities. Maintain superior level of customer service. Education: Bachelor's Degree in Business, Insurance, Risk Management or other related field preferred. Experience: Two (2) years of residential property insurance experience, or combination of education and experience. Licensure: Florida 20-44 license minimum requirement, with a preference towards Florida 2-20 license holders. Knowledge: Demonstrated skills in the use of computer software applications. Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. Familiarity with various types of insurance policies preferred. Skills: Proven ability in customer service required. Strong decision-making skills. Ability to communicate interpersonally with individuals and groups via telephone and in writing. Ability to communicate effectively with a wide variety of technical / professional / consumer clients. Demonstrated ability to work independently and in a team environment. Ability to balance timeliness and accuracy. Aptitude to provide prompt, correct responses and documentation when requested. Ability to share information while determining and maintaining appropriate confidentiality. Innovative in developing new methods or approaches to tasks and / or processes. Resourceful in seeking information and gaining input to solve problems.

Brightway Insurance is hiring a Full-Time Client Concierge in Saint Augustine As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!

Job Title: Construction Assistant Project Manager Our client is seeking a detail-oriented and motivated Construction Assistant Project Manager to join their team. This role supports the Project Manager in planning, coordinating, and overseeing construction projects to ensure they are completed on time, within budget, and to the required quality standards. The ideal candidate will possess strong organizational skills, effective communication abilities, and a passion for driving successful project outcomes in the construction industry. Key Responsibilities: Assist the Project Manager in planning, scheduling, and executing construction projects from start to finish. Collaborate with architects, engineers, contractors, and other stakeholders to ensure seamless communication and project alignment. Monitor project progress, track milestones, and report on key performance indicators. Maintain project documentation, including contracts, change orders, budgets, and schedules. Support the coordination of on-site activities to ensure compliance with safety and quality standards. Assist in resolving construction-related issues by providing timely and effective solutions. Help manage project budgets and resources, ensuring cost-efficiency and control. Conduct site visits to assess project progress and adherence to specifications. Foster positive relationships with clients, subcontractors, and vendors. Qualifications: Bachelor's degree in Construction Management, Civil Engineering, or a related field (preferred). 1-5 years of experience in construction project management or a similar role. Strong understanding of construction processes, techniques, and materials. Proficient in MS Office Suite. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to work effectively under pressure and meet deadlines. Knowledge of safety regulations and best practices in construction. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and collaborative work environment. How to Apply: If you are passionate about managing impactful construction projects, we'd love to hear from you! Please send your resume and a project list to ********************* or give me a call: ************.

About Us The origins of Keyes Coverage go all the way back to the late 1950's, when it operated in New York. Keyes Coverage in South Florida was established in 1975 by the Keyes family. Since then, the agency has grown into one of the leading insurance agencies in South Florida. The agency specializes in three main areas of practice including Property & Casualty Lines Insurance, Personal Lines Insurance, and Employee Benefits Insurance. Senior Commercial Lines Account Executive Job Summary: The Senior Commercial Lines Account Executive is responsible for initiating client relationships, supporting producers by assisting with new business and providing excellent client service. Maintaining a high level of client service and satisfaction Marketing & placement of renewal accounts as appropriate Achieving agency account retention goals through proactive account rounding, up-selling of limits and coverages, and by providing extraordinary client service Responsibilities: Provide technical support and expertise for commercial property and casualty insurance accounts, assisting in account management and servicing. Collaborate with producers to develop insurance quotes, explain complex coverage matters, and support proposal presentations to clients. Communicate effectively with clients, prospects, carrier representatives, and internal teams through various channels (email, phone, in-person, etc.) to ensure timely and accurate exchange of information that supports successful sales outcomes. Prepare and compile comprehensive client submissions for insurance carriers, including detailed Construction, Occupancy, Protection, and Exposure (COPE) data, Loss Runs, Surveys, and Claims Analyses. Create and maintain accurate insurance applications and submission documents for carrier review. Negotiate optimal terms and conditions with carriers to secure the best possible outcomes for clients. Collaborate with producers in developing and presenting client proposals. Accurately document key conversations with clients and carriers regarding exposures, coverages, and recommendations. Maintain thorough and organized notes on client and producer interactions, in compliance with documentation standards, including details of inquiries, issues, feedback, and follow-up actions. Perform additional duties as assigned. Basic Requirements: Active Florida 2-20 General Lines License (Property & Casualty) required. Minimum of 3 years of experience working in the South Florida Commercial Lines insurance market. Thorough knowledge of brokerage operations and procedures, commercial lines rating, and applicable insurance laws/codes. Experience using agency management systems, with a preference for Vertafore AMS360 and ImageRight. Proficient in Microsoft Office Suite, document management tools, and carrier proprietary systems. Excellent verbal and written communication skills, along with strong organizational and time management abilities. Highly self-motivated and capable of working independently with minimal supervision. Demonstrates exceptional attention to detail and accuracy in all work. Committed to maintaining confidentiality of financial, employee, and client information. Preferred Requirements: Completion of CISR or ACSR designation; currently enrolled in INS and/or API programs favorable. Familiarity with risk assessment and risk management techniques. Extensive knowledge of all lines of insurance, including sophisticated and less common coverages, especially those products represented through agency. Hours: Monday-Friday, 8:30am-5:00pm (Hybrid Work Options Available) Office Location: 5900 Hiatus Road, Tamarac, FL 33321 Benefits: Competitive Salary Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

AHIP is looking for a Senior Director, Delivery System and Payment Transformation to join their team! If you are looking to make a real difference through your career journey, why not do it with the foremost health insurance advocacy organization in the nation? AHIP is the industry-leading trade association of health insurance providers striving to make health care better and coverage more affordable for every American. Our team works among the nation's most influential policymakers and stakeholders with front-row seats to make an unparalleled impact and change with policy advocates, leading conveners and conferences, foremost innovators, and champions of the healthcare industry. Position Summary: The Senior Director, Delivery System and Payment Transformation leads activities related to health plan coding and billing, provider fee-for-service and alternative payment models, and CMS Innovation Center models. The role includes assessing market trends, educating members, developing policy legislative and regulatory policy positions, and collaborating with AHIP member plans and other stakeholders. The position develops advocacy materials and collaborative cross-industry relationships that support AHIP's advocacy efforts at the state and federal levels and identifies and shares promising practices by health insurance providers in payment and delivery system reform. Finally, the position leads several large multi-stakeholder projects to assess participation in and advance value-based care. Essential Duties and Responsibilities Maintain tracking system of key market trends, catalog trends, and best practices pertaining to value-based care and payment. Prepare member-written educational materials, including regulatory summaries, issue briefs, slides, member memos, and newsletter articles. Track, prioritize, analyze implications, sequence activities, develop policy, solicit member feedback, and lead comment responses to proposed regulations or requests for information issued by CMS and other federal agencies and draft legislation by Congress or state legislative bodies. Communicate industry positions effectively through interactions with external organizations in various ways: one-on-one conference calls, multi-stakeholder meetings, and presentations. Develop and foster relationships with key contacts at member health insurance plans and other associations to advance member interests and identify opportunities for additional collaborations on initiatives of strategic interest to the AHIP membership. Support Clinical Innovations workgroups, including but not limited to Value-based Care and Coding by recruiting speakers, preparing materials for member calls and meetings, developing interactive, collaborative initiatives, articulating consensus on issues, and ensuring member engagement. Lead nominations of members for AHIP and other vacant seats associated with coding, billing and payment as well as support members once appointed. Serve as subject matter expert on the identified issues acting as a resource to internal and external partners, including responding to member and intra-divisional inquiries. Support interdepartmental priorities by providing content for time-sensitive press inquiries, policy statements on federal and state proposals, testimonies, etc. Performs other tasks as required or assigned. Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. For example, while performing the duties of this job, the employee is regularly required to see, talk and hear. In addition, the employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms, communicate verbally, use computer and other technology (including keyboarding). Mental Demands The mental demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Employee must have a high capacity for logical thinking, be able to cope effectively with stressful demands involving high levels of responsibility and urgent deadlines, remain calm in conflict situations, focus on mission-critical matter but also have the ability to switch quickly from one project or demand to another (and back again). Minimum Education and Experience Required Bachelor's Degree and/or equivalent experience. Minimum of 5-7 years of experience analyzing and developing policy on health-related regulations and legislation. Strong understanding of and experience working with federal or state agencies and key external partners on issues of strategic interest. Experience writing comment letters, testimony, white papers, newsletters, advocacy, and consumer-facing materials. Experience presenting to large multi-stakeholder groups on complex health industry issues. Other Qualifications Strong knowledge of regulations impacting healthcare providers. Significant knowledge of provider fee-for-service payments and value-based payment model design. Knowledge of health plan operations is preferred. Experience interpreting/summarizing/developing health policy at the Federal or State level. Excellent analytical skills. Ability to work with diverse stakeholders and think strategically. Strong understanding of financing and delivery of care in the U.S. Working knowledge of health care coding preferred. Experience driving consensus across stakeholders. Strong time and project management skills to meet ongoing deadlines. Ability to work favorably as part of a team, understand and follow direction. Excellent oral and written communication skills. Ability to build collaborative relationships. Ability to influence others. Ability to identify and seek information. Analytical and conceptual thinking skills. Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Disability Specifications AHIP will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AHIP is an Equal Opportunity Employer. BackApply