Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

Working at American Airlines

Zippia score 4.5

Overview

JobsSalaryRevenueLocationsReviewsHistoryDemographicsCompetitorsCEO & ExecutivesSubsidiariesFAQsRemote jobsInternships

American Airlines overview

Industry
Aviation
Revenue
$54.2B
Headquarters
Employees
133,700
Founded in
1930
Website
Organization type
Public
CEO
W. Douglas Parker
Social media

American Airlines is an aviation company focusing on providing exceptional travel experiences, serving a vast number of airports, and maintaining a large fleet of aircraft. The company’s global operations cover more than 260 airports in over 50 countries and territories. With nearly 900 aircraft, American Airlines conducts over 3,500 daily flights worldwide, operating from hubs in cities such as Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, and more.

Founded in 1926, American Airlines has grown into an industry leader with 133,700 employees and an annual revenue of $49 billion. The company's CEO is W. Douglas Parker leads a diverse team of employees that come from various demographic backgrounds. Headquartered in Fort Worth, Texas, American Airlines connects people around the world through its extensive network of flights and destinations and continues to be a major player in the aviation industry.

American Airlines's mission statement

To provide safe, dependable and friendly air transportation to our customers, along with numerous related services. We are dedicated to making every flight you take with us something special. Your safety, comfort and convenience are our most important concerns.

In demand companies are hiring! Let Zippia apply for you!

Floating question marks illustration

4.1/5

American Airlines employee reviews

Based on 48 ratings

Do you work at American Airlines?

Help job seekers learn about working at American Airlines

Job openings at American Airlines
199 positions
See all jobs

On this page

American Airlines employee reviews

American Airlines employee reviews
4.1/5

Based on 48 ratings

Work at American Airlines? Share your experience.
Employee reviews
profile
3.0
A zippia user wrote a review on Jun 2024
Pros of working at American Airlines

Great pay and benefits if you’re a mainline employee.

Cons of working at American Airlines

The hours are not the typical 9 to 5 and there is a work schedule bid every 3 months or so based on based on flight schedules and seniority is an important factor.

American Airlines benefits

The pay, benefits and free flights.

What do you like best about American Airlines's CEO and the leadership team?

Management is non-union so they are not helpful and try to stay out of matters between employees which doesn’t make for a good working environment.

How would you improve American Airlines's culture?

I would improve the company By expecting employees to treat each other with more respect and taking accountability for their actions. Individual employees are never called out when doing some thing wrong whether it be with their job performance or towards a fellow employee. This is something that definitely needs to be addressed.

How did you prepare for the American Airlines interview?

Show that you are a great team player and would be great with customers which will be your biggest role, interacting with customers and maintaining a calm and friendly composure. You also need to be able to switch gears at the drop of a hat and learn many different duties, which mostly all include face-to-face customer interaction.

How does your compensation at American Airlines compare to the industry average?

Customer service agents working at a mainline station are paid very well. I don’t know how much competing companies pay their agents, but I highly doubt it’s more than or even as much as AA agents are paid plus multitude of benefits.

What's the diversity at American Airlines like?

There is a lot of diversity among the organization, considering the industry, which has locations worldwide. And each location needs a large amount of people to operate, which makes diversity a given.

What brings you the most joy at American Airlines?

Personally, the most fulfilling aspect of my work at American Airlines was helping the customers especially during times of duress. I enjoyed helping customers finding an alternate way to get to their destination when there were delays and cancellations. I would go out of my way to get them to their destination as quickly and efficiently as possible, rather than just book them on the next available flight, which could be a day or two out. I enjoyed the challenge, but especially enjoyed helping the customers and seeing the relief and joy on their face.

Is this useful?
profile
3.0
A zippia user wrote a review on Apr 2024
Pros of working at American Airlines

Travel benefits, if you’re lucky to find a flight that’s not full.

Cons of working at American Airlines

To many ‘chiefs’. Not much accountability within senior management.

American Airlines benefits

Flexibility depending on position held.

How would you improve American Airlines's culture?

More accountability in upper management

How did you prepare for the American Airlines interview?

Lots of practice and position research

How does your compensation at American Airlines compare to the industry average?

Mediocre

What's the diversity at American Airlines like?

Highly diverse

What brings you the most joy at American Airlines?

Interacting with The employees and global environment

Is this useful?
profile
4.0
A zippia user wrote a review on Apr 2024
Pros of working at American Airlines

I was with American Airlines for 35 years. Just retired and would like to apply for a reservationist working remote.

Cons of working at American Airlines

I have none

American Airlines benefits

English

What do you like best about American Airlines's CEO and the leadership team?

The recognization and respect a company like American Airlines.

How would you improve American Airlines's culture?

I think the companies culture is fantastic, because all the different cultures that I work with.

How did you prepare for the American Airlines interview?

Resume

How does your compensation at American Airlines compare to the industry average?

Compared to the industry, I would rather be with an respective company

What's the diversity at American Airlines like?

The reputation and knowing all the demographics with American Airlines

What brings you the most joy at American Airlines?

Working with people I worked as a flight attendant for 35 years

Is this useful?
profile
5.0
A zippia user wrote a review on Feb 2024
Pros of working at American Airlines

Airlines are perfect for me. Love the environment, people.

Cons of working at American Airlines

Customers being rude, unrealistic events we couldn't control

American Airlines benefits

Travel anywhere you want to go free

Is this useful?
profile
2.0
A zippia user wrote a review on Sep 2023
Pros of working at American Airlines

Good health benefits. Flight privledges

Cons of working at American Airlines

Unpredictable salary does not support cost of living. Poor management

Is this useful?
profile
5.0
A zippia user wrote a review on Jul 2023
Pros of working at American Airlines

I had the opportunity to grow and achieve a senior management position and have a great career.

Cons of working at American Airlines

I can't think about anything negative or that I disliked at the time.

American Airlines benefits

All the benefits offered were great, including flying and travel for myself and family.

Is this useful?
profile
3.0
A zippia user wrote a review on Jun 2023
Pros of working at American Airlines

I like my colleagues and that I work from home.

Cons of working at American Airlines

We don't have any work life balance and the company doesn't see this as a priority.

American Airlines benefits

Flight benefits

Is this useful?
profile
5.0
A zippia user wrote a review on Jan 2023
Pros of working at American Airlines

The friendly environment, working for Flight attendants and management..

Cons of working at American Airlines

Airplanes fuel.

American Airlines benefits

Weekends off, holiday pay

Is this useful?
profile
4.0
A zippia user wrote a review on Dec 2021
Pros of working at American Airlines

Variety of work assigned, each shift work be different from the last

Cons of working at American Airlines

Working shift work on a rotational basis.

American Airlines benefits

Work hours can be changed

Is this useful?
profile
5.0
A zippia user wrote a review on Sep 2021
Pros of working at American Airlines

Fast-paced and helped me develop excellent multitasking, problem-solving skills. Customer-centric culture.

Cons of working at American Airlines

Loved working here so it's hard to say, but the schedules in an operations position are a bit tough: changing shifts and working on holidays.

American Airlines benefits

Travel!

Is this useful?
profile
5.0
A zippia user wrote a review on Jul 2021
Pros of working at American Airlines

Pretty good company overall. Would recommend the company to a friend.

Cons of working at American Airlines

Working holidays ,weekends and sometimes midnight shift

American Airlines benefits

Standby travel

Is this useful?
profile
1.0
A zippia user wrote a review on Jun 2021
Pros of working at American Airlines

Free flight benefits

Cons of working at American Airlines

Unsupportive leadership, the unions run the company, negative and stressful working environment

American Airlines benefits

Free flight benefits

Is this useful?
profile
5.0
A zippia user wrote a review on Jun 2021
Pros of working at American Airlines

I like the office staff I work with, leadership is very understanding.

Cons of working at American Airlines

Pay does not increase to match the continually growing job description based on what the people who used to have these responsibilities get paid.

American Airlines benefits

Free flights. Knowledge of how airlines work from the inside out. Always learning something new.

Is this useful?
profile
5.0
A zippia user wrote a review on May 2021
Pros of working at American Airlines

Something different everday

American Airlines benefits

Flying for free and great health insurance

Is this useful?
profile
4.0
A zippia user wrote a review on May 2021
Pros of working at American Airlines

Flight benefits and international travel.

Cons of working at American Airlines

Low pay and slow upward mobility.

American Airlines benefits

Cheap flights!

Is this useful?
profile
5.0
A zippia user wrote a review on Feb 2021
Pros of working at American Airlines

Travel customer care

Cons of working at American Airlines

Furlough job displacement and lack of communication between staff

American Airlines benefits

Travel and customer care

Is this useful?
profile
3.0
A zippia user wrote a review on Jan 2021
Pros of working at American Airlines

Supportive and collaborative teams

Cons of working at American Airlines

Reactive, no forward thinking

American Airlines benefits

Free Flights

Is this useful?
profile
5.0
A zippia user wrote a review on Jan 2021
Pros of working at American Airlines

Everything as group working

Cons of working at American Airlines

Non

American Airlines benefits

Living good in the place of my with my earning, and my health is very good

Is this useful?
profile
5.0
A zippia user wrote a review on Dec 2020
Pros of working at American Airlines

Everything

Cons of working at American Airlines

Some lowly educated co-workers some unprofessional behavior

American Airlines benefits

Flight benefits

Is this useful?
profile
4.0
A zippia user wrote a review on Nov 2020
Pros of working at American Airlines

No two days were ever the same. You are responsible for yourself and rarely interact with management. Amazing benefits and a great company to work for long-term.

Cons of working at American Airlines

It is all seniority-based. You may go above and beyond but there are no real rewards for working hard. Long days with constant changes.

American Airlines benefits

Free and discounted flights for yourself and family/friends. Great healthcare insurance options and generous pay for the work performed. Meeting new people and going new places constantly.

Is this useful?
profile
5.0
A zippia user wrote a review on Sep 2020
Pros of working at American Airlines

Trust between employees.

Cons of working at American Airlines

Constant bickering over pay between management and unions.

American Airlines benefits

Travel

Is this useful?
profile
5.0
A zippia user wrote a review on Sep 2020
Pros of working at American Airlines

American Airlines is a great company!

Cons of working at American Airlines

I honestly love everything about American!

American Airlines benefits

Flight benefits!

Is this useful?
profile
4.0
A zippia user wrote a review on Aug 2020
Pros of working at American Airlines

Diversity Flexibility

Cons of working at American Airlines

Seniority rules every aspect

American Airlines benefits

Travel benefits and experience many cultures and cities

Is this useful?
profile
4.0
A zippia user wrote a review on Aug 2020
Pros of working at American Airlines

Culture, Fast Pace, Opportunity

Cons of working at American Airlines

Pandemic has fundamentally changed the industry, our business is down 75%

American Airlines benefits

Flight benefits for my family

Is this useful?
profile
5.0
A zippia user wrote a review on Aug 2020
Pros of working at American Airlines

Still there great company

Cons of working at American Airlines

Lots of challenges noses in Dallas

American Airlines benefits

Flying and meeting interesting people

Is this useful?
profile
5.0
A zippia user wrote a review on Aug 2020
Pros of working at American Airlines

Great company to work for.

Cons of working at American Airlines

I don’t have any complaints.

American Airlines benefits

Travel Benefits and the health insurance

Is this useful?
profile
5.0
A zippia user wrote a review on Jun 2020
Pros of working at American Airlines

The people

Cons of working at American Airlines

If you pick up someone’s shift there’s a 2-4 hour gap. Instead of the next shifts being 30mins different

American Airlines benefits

Flying benefits

Is this useful?
profile
5.0
A zippia user wrote a review on Jun 2020
Pros of working at American Airlines

People and benefits.

Cons of working at American Airlines

The benefits could how being better.

American Airlines benefits

Travel and retirement

Is this useful?
profile
4.0
A zippia user wrote a review on May 2020
Pros of working at American Airlines

Dealing with people because when you assist people in what ever their needs are in your field, they are appreciative and when you make them smile with joy it makes you smile with joy

Cons of working at American Airlines

Not dealing with people

American Airlines benefits

Traveling

Is this useful?
profile
5.0
A zippia user wrote a review on Apr 2020
Pros of working at American Airlines

Everybody showed us love

Cons of working at American Airlines

They didn’t work us for to many hours

American Airlines benefits

Income tax checks

Is this useful?
profile
5.0
A zippia user wrote a review on Apr 2020
Pros of working at American Airlines

Helping passengers

Cons of working at American Airlines

The management In Haiti was not the best.

American Airlines benefits

The Flight benefits, because I only paid the taxes.

Is this useful?
profile
5.0
A zippia user wrote a review on Aug 2019
Pros of working at American Airlines

People interact with 100s of different people

Cons of working at American Airlines

Short hours not enough time with people

American Airlines benefits

Flights

Is this useful?
profile
5.0
A zippia user wrote a review on Aug 2019
Pros of working at American Airlines

Flexibility Is something that I cherish in the workplace.

Cons of working at American Airlines

Never home when flying full time is one thing I do not like about the job.

American Airlines benefits

Traveling the world is a benefit if the job that I enjoy.

Is this useful?
profile
5.0
A zippia user wrote a review on May 2019
Pros of working at American Airlines

They help people they ask if everybody is okay. They are so nice and friendly . The staff are so helpful and great.

Cons of working at American Airlines

They are very busy I should slow down and check if everything is fine .

American Airlines benefits

To slow down .they to focus on what they are doing

Is this useful?
profile
4.0
A zippia user wrote a review on May 2019
Pros of working at American Airlines

I enjoy the flight benefits and working with people to help them get to where they need to go.

Cons of working at American Airlines

The lack of flexibility and how the schedule is constantly changing with little notice

American Airlines benefits

My favorite part is the flight benefits because I am able to travel to places that I wouldn't be able to without them.

Is this useful?
profile
1.0
A zippia user wrote a review on Mar 2019
Pros of working at American Airlines

Flight Benefits when you can use them. Easy job.

Cons of working at American Airlines

Manager. Fight among work-groups.

American Airlines benefits

Flight Benefits

Is this useful?
profile
A reddit user wrote a review on Jan 2017
What does a fleet service clerk do? What is your day to day job?

It usually consists of either offloading or loading a plane with bags it's really strenuous for the actual assignment but they give you an hour or two of break after a flight

Is this useful?
profile
A reddit user wrote a review on Jan 2017
Have you ever experienced anyone attempting to join the mile high club?

I work with planes on the ground, I have heard of coworkers going into the planes that aren't being used for the night to do that though

Is this useful?
profile
A reddit user wrote a review on Jan 2017
When I was in DFW one time I overheard one of the waiters at TGI Fridays complaining they weren't allowed to have knives in the restaurant because the airport was worried people would use them to stab American Airlines employees (specifically them). How accurate is this statement?

People at the airport usually hate American airlines or delta workers due to the pay difference and benefits we obtain for working for then so we aren't very well liked

Is this useful?
Work at American Airlines? Share your experience

The team at American Airlines

  • The key people at American Airlines is W. Douglas Parker.
Key people
W. Douglas Parker
The inside scoop
Founded in 1930, American Airlines is one of the largest airlines in the world. Throughout the years, American has created more than 900,000 jobs worldwide and supported close to 1,400 nonprofit organizations. Together with regional partner American Eagle, they offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. They are also a founding member of the oneworld(r) alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 countries.

American Airlines rankings

American Airlines is ranked #58 on the Best Technology companies to work for in Texas list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

American Airlines salaries

Average American Airlines salary
$45,470
yearly
$21.86 hourly
Updated March 14, 2024

Evaluate American Airlines' commitment to diversity and inclusion.

Zippia waving zebra

American Airlines diversity

9.9
Diversity score
We calculated American Airlines’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of American Airlines’s workforce.
American Airlines diversity summary. Zippia estimates American Airlines's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated American Airlines's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of American Airlines's workforce.
  • American Airlines has 133,700 employees.
  • 48% of American Airlines employees are women, while 52% are men.
  • The most common ethnicity at American Airlines is White (56%).
  • 20% of American Airlines employees are Hispanic or Latino.
  • 12% of American Airlines employees are Black or African American.
  • The average employee at American Airlines makes $45,470 per year.
  • American Airlines employees are most likely to be members of the republican party.
  • Employees at American Airlines stay with the company for 7.9 years on average.

Do you work at American Airlines?

Did American Airlines' compensation package meet your expectations?

American Airlines office locations

American Airlines is headquartered in Fort Worth, TX

Biggest American Airlines locations

RankCityJob countAvg. salary
1Dallas, TX67$43,091
2Phoenix, AZ9$44,294
3New York, NY6$50,463
4Chicago, IL6$47,360
5San Francisco, CA6$51,555
6Charlotte, NC6$42,538
7Austin, TX5$42,915
8Boston, MA4$50,541
9Los Angeles, CA3$49,985
10Nashville, TN3$40,774

Videos about working at American Airlines

Undergrads: Hear from American Employees

American Airlines financial performance

8.2
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

American Airlines currently has 49.0B in revenue. American Airlines's most recent quarter produced 13.5b (q3'2023).

American Airlines annual revenue

$54B
$43B
$33B
$22B
$11B
$0
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024

Highest paying American Airlines competitors

Compare American Airlines salaries to competitors, including PayPal, eBay, and Expedia Group. Employees at PayPal earn the highest average yearly salary of $128,079. The salaries at eBay average $107,595 per year, and the salaries at Expedia Group come in at $107,388 per year.
RankCompanyAverage salaryJobs
1$128,0790
2$107,5950
3$107,3880
4$65,5840
5$44,1730
6$41,0810
7$40,9540
8$40,0610
9$39,5320
10$36,1320
Show more

Are you an executive, HR leader, or brand manager at American Airlines?

Claiming and updating your company profile on Zippia is free and easy.

American Airlines FAQs

Have more questions? See all answers to common company questions.

Search for jobs

Most common locations at American Airlines

Most common jobs at American Airlines

Related companies

Most common jobs at American Airlines

Related company jobs

Cities with American Airlines jobs

    Updated March 14, 2024

    Zippia gives an in-depth look into the details of American Airlines, including salaries, political affiliations, employee data, and more, in order to inform job seekers about American Airlines. The employee data is based on information from people who have self-reported their past or current employments at American Airlines. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by American Airlines. The data presented on this page does not represent the view of American Airlines and its employees or that of Zippia.

    American Airlines may also be known as or be related to American Airlines Group Inc., American Airlines, Inc., American Airlines Group Inc and American Airlines.