Customer Service Manager jobs at American Airlines - 2837 jobs

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

A renowned tech firm seeks a Customer Success Manager to empower customers in utilizing their platform. The role involves driving engagement, maximizing adoption, and ensuring customer satisfaction. Candidates should have over three years of experience in Customer Success or Account Management within a SaaS environment and possess excellent communication skills. Join a diverse team dedicated to delivering exceptional customer experiences and building strong relationships. This role allows for cross-functional collaboration and involvement with enterprise accounts. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

Sales | San Francisco, United States | Austin, United States | Mountain View, United States or Remote | New York, United States | Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Atlassian Principal Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Principal CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of ‘play as a team'. In this role, you will: Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs. Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions. Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint. Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate. Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers. Your background: 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Experience with an Enterprise book of business (roughly 20 accounts) balancing strategic engagements with a portfolio approach. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs. Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $174,600 - $227,950 Zone B: $156,600 - $204,450 Zone C: $144,900 - $189,175 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. #J-18808-Ljbffr

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands‑on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams. What you will do and achieve: Drive Consumption & Value: Own the post‑sales journey for our enterprise customers, focusing heavily on driving adoption and consumption. Strategic Partnership: Build relationships with key stakeholders-from VP of Engineering to individual Tech Leads. Operationalize Success: Move beyond ad‑hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise. Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long‑term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units. Voice of the Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap. Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices. Hands‑on Support: Act as the front‑line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle. Qualifications: 2‑4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company. Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers. Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast. Nice to have: DevTools Experience: Familiarity with broader developer tooling ecosystem and practices Startup Experience: You've worked in a high‑growth environment where roles are fluid and ownership is high. Location: This role is open to San Francisco, New York City, or London. #J-18808-Ljbffr

Prolific isn't just enabling AI innovation - we're redefining it. While foundational AI technologies are becoming commoditized, Prolific's human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting‑edge AI research and training grounded in inclusivity and precision. The Role As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end‑to‑end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space. What You'll Be Doing Define and execute the overall strategy for client projects, ensuring alignment with the client's objectives and Prolific's standards. Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle. Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals. Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery. Partner with internal teams, including sales, operations and product, to ensure projects meet both client and organizational goals. Track and report on project delivery metrics, including timelines, budgets and profitability, to ensure financial and operational targets are met. Establish and maintain project dashboards and performance trackers to provide real‑time visibility into project status, risks and opportunities for improvement. Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows. Continuously evaluate and improve delivery processes to enhance efficiency, scalability and client satisfaction. Provide internal and external training sessions on best practices, project execution standards and Prolific platform capabilities to improve overall delivery outcomes. What You'll Bring to the Role Proven experience (3‑6 years) managing complex, multi‑stakeholder projects or client delivery roles, ideally in Human‑in‑the‑loop (HITL) or AI training, with a strong track record of delivering successful outcomes in fast‑paced environments. Solid understanding of AI technologies, their applications and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation and validation processes. Strong ability to build and maintain positive client relationships, with exceptional client‑facing communication skills and a focus on exceeding expectations. Demonstrated ability to develop and execute strategies aligned with client goals and company objectives. Proficiency in tracking and analysing project delivery metrics, KPIs and profitability to drive continuous improvement and optimise outcomes. Excellent written and verbal communication abilities, capable of articulating complex concepts clearly to both technical and non‑technical audiences. Problem‑solving ability: strong problem‑solving skills, with the ability to quickly identify challenges and implement effective solutions. Proven ability to lead cross‑functional teams, align diverse stakeholders and foster collaboration to achieve shared objectives. Comfortable working in a rapidly changing environment and adapting priorities as needed. Strong organisational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana) to ensure accuracy, quality and timely delivery of complex projects. Demonstrated capability to manage multiple tasks while ensuring the accuracy and quality of project deliverables. Why Prolific is a Great Place to Work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation - one that reflects the breadth and best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits and remote working within our impactful, mission‑driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role's location as well as your skills, experience and relevant education or training. For pay transparency, the base salary range for this full‑time role in San Francisco or New York is $120,000 - $150,000 per annum. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Todayjob requisition id: R-100992We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.## ## **The Opportunity**At UserTesting, our mission is to help organizations bring human insight into every decision. As a **Customer Success Manager**, you'll be a trusted advisor to our customers-championing their goals, helping them unlock the full potential of our platform, and driving long-term value through strategic partnerships. You'll work closely with cross-functional teams and play a key role in renewals, product adoption, customer advocacy, and ongoing success planning. If you're passionate about customer experience and want to empower businesses to build better products and services, we'd love to hear from you.## ## **Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and desired outcomes* Build and maintain trusted relationships, proactively engaging customers through QBRs, workshops, onsite visits, and success planning* Drive adoption by helping customers operationalize the UserTesting platform across their product development lifecycle* Support smooth transitions from sales to onboarding and ensure a high-quality post-sale experience* Collaborate with internal teams (Sales, Product, Support, etc.) to deliver a cohesive and customer-first approach* Identify and nurture customer advocates for testimonials, case studies, and reference programs* Monitor customer health and usage data to proactively address risks and uncover growth opportunities* Lead renewal conversations and identify upsell opportunities through value-driven account growth strategies## ## **Requirements*** 3+ years of experience in Customer Success, Account Management, or a related field-ideally within a SaaS or tech environment* Proven ability to build relationships and grow accounts across multiple stakeholders and business functions* Strong understanding of customer experience (CX), user experience (UX), and voice of the customer (VoC) programs* Excellent communication, project management, and problem-solving skills* Ability to work independently, navigate change, and thrive in a fast-paced environment* Experience with customer success platforms (e.g., Salesforce, Planhat) is a plus* Willingness to travel up to 20-25%### We encourage you to apply anyway. Studies show that people from underrepresented backgrounds often don't apply unless they meet 100% of the criteria. At UserTesting, we're committed to building a diverse, inclusive, and empathetic team-and we'd love to hear from you.## ## **Application Process*** Meet with a Recruiter* Interview with the Hiring Manager* Participate in a Panel Interview* Offer Stage## ## **Accommodations**At UserTesting, we're committed to building accessible and inclusive experiences for every candidate. If you need accommodations during the interview process or have specific requests, please reach out to us at ************************************. If you'd prefer to speak to someone directly, just ask-we're happy to help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100931We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.The OpportunityAt UserTesting, we help companies create exceptional experiences by bringing real human insight into every decision. As a **Customer Success Manager (CSM)**, you'll be at the heart of this mission-empowering customers to unlock the full potential of our platform. You'll serve as a trusted advisor to a portfolio of customers, driving engagement, adoption, and growth through strategic partnership and advocacy. From renewals to upsells, from onboarding to optimization, you'll own the customer journey and play a key role in their success-and ours.This is a great opportunity to work cross-functionally, develop deep customer relationships (including with enterprise accounts), and help shape how world-class companies build products, services, and experiences.**Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and outcomes* Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle* Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders* Deliver training, insights, and best practices that empower customers to maximize platform value* Build strong relationships and foster advocacy by identifying champions and amplifying success stories* Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams* Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience**Requirements*** 3+ years in Customer Success, Account Management, or related roles-preferably in a SaaS or tech environment* Proven success managing large customer relationships, including Fortune 500 accounts* Strong knowledge of SaaS, customer success strategies, and customer experience (CX) or user experience (UX) practices* Excellent communication, relationship-building, and problem-solving skills with a proactive, solutions-oriented mindset* Familiarity with customer success platforms like Salesforce or Planhat is a plus* Ability to travel up to 30%We know that diverse perspectives fuel innovation. You might be the perfect fit for this or another role-even if you don't check every box.**Application Process*** Meet with a Recruiter* Meet the Hiring Manager* Participate in Panel Interview* Offer Stage**Accommodations**At UserTesting, we're committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or would like to request adjustments to the interview process, please contact us at ********************************.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.**The Opportunity**We're looking for a strategic, people-first Director of Customer Success & Renewals to lead our international post-sales teams across EMEA and APAC. In this highly visible role, you'll oversee the entire customer lifecycle-ensuring our customers realize measurable value from UserTesting, while driving adoption, retention, and predictable renewals.This is a pivotal role that blends deep customer success expertise with commercial leadership. You'll collaborate closely with Sales, Product, Finance, and RevOps to align outcomes and foster long-term growth across a diverse international customer base.You'll join a collaborative and driven team, united by a shared mission to help global customers succeed with UserTesting-and scale our impact worldwide.**Responsibilities****Customer Success Leadership & Value Realization*** Lead the full post-sale customer journey, from onboarding to renewal* Ensure customers achieve clear, measurable business outcomes* Drive adoption, platform engagement, and value realization* Implement scalable success plans, value storytelling, and executive business reviews* Act as executive sponsor for strategic international accounts* Partner with Product to advocate for regional customer needs**Renewals, Retention & Expansion*** Own renewal strategy and execution across EMEA and APAC* Lead complex negotiations in partnership with Sales* Maintain strong gross and net revenue retention* Identify expansion opportunities based on usage, goals, and maturity* Serve as point of escalation for at-risk renewals**Forecasting, Planning & Commercial Rigor*** Deliver accurate renewal forecasting and reporting* Build scalable processes for risk classification and pipeline health* Collaborate with Finance and RevOps to maintain data integrity* Leverage health scores, usage data, and insights to highlight trends and risks* Track and share key metrics on churn, health, and expansion**Team Development & Operational Excellence*** Hire, coach, and grow a high-performing international CS and renewals team* Set clear expectations and KPIs tied to outcomes and growth* Develop scalable playbooks, processes, and tooling* Foster a culture of accountability, advocacy, and continuous improvement* Drive alignment with Sales, Product, Marketing, and Support**Requirements*** 8+ years in Customer Success, Account Management, or Renewals in SaaS* Proven experience managing international retention and renewals* Strong commercial acumen with negotiation and contract expertise* Track record of building scalable CS programs and global operating models* Data-driven approach to forecasting and customer health* Skilled in executive stakeholder engagement across cultures* Experienced in leading distributed, multicultural teams* Excellent communication, leadership presence, and influence skills* Willing to travel internationally up to **30-40%****Why You'll Love Working at UserTesting**At UserTesting, we believe great experiences start with human insight. We help organizations bring the voice of the customer into every decision-and we practice what we preach. You'll join a team that's collaborative, curious, and deeply committed to helping customers succeed. In this role, you'll shape the future of how global teams experience and grow with UserTesting.**Application Process*** Meet with a recruiter* Meet the hiring manager* Participate in a panel interview* Offer stage**Accommodations**At UserTesting, we're committed to providing inclusive and accessible experiences for all candidates. If you need accommodations or adjustments to our interview process, contact us at ********************************. We're here to support you.We encourage you to apply anyway. Research shows that some groups are less likely to apply unless they meet every requirement-but you might be exactly the right person for this role or others. Diverse perspectives help us build better experiences for everyone.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

Employment Type Full time Department Implementation & Customer Success Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers. Our Story Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. Position Overview As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Key Responsibilities Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. Serve as the primary point of contact for assigned customers. Collaborate with product and engineering teams to communicate customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role Strong technical aptitude and ability to quickly learn new software platforms Intermediate-level Microsoft Excel/Google Sheets skills Bachelor's degree or equivalent experience in a relevant field Personal Attributes Highly proactive, adaptable, and capable of working in a fast-paced environment. Excellent attention to detail and ability to work under tight deadlines. Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to translate customer needs into practical solutions A growth mindset with a focus on continuous improvement. #J-18808-Ljbffr

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error‑prone manual tasks and tickets. We help some of the most well‑known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats. We are looking for this person to be West Coast based and work Pacific hours. Responsibilities Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long‑term engagement. Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early. Increase product adoption and value realization, ensuring customers fully leverage the platform's features to meet their business objectives. Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross‑sell initiatives. Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders. Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time. Share best practices and thought leadership, guiding customers on industry trends and optimal product use. Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption. Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support. Collaborate cross‑functionally with sales, product, and support teams to ensure a seamless customer experience. Qualifications Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company Business savvy with an ability to translate business needs into data and product requirements Excellent verbal and written communication skills Extremely strong presentation capabilities Self‑motivated and comfortable in an ever‑changing agile environment Basic understanding of API's/Web Services and how they function Intermediate knowledge of complex technology user workflows Knowledge and basic triage ability of HTTP error messages Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills What we can offer you Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales Market‑competitive salary + equity A once‑in‑a‑lifetime career opportunity to get onboard a fast‑growing business that is venture‑backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital The salary range for this position is: $125-145k (OTE) Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr

Key Skills: Strong data entry accuracy (5,500 KPH / 85%+) Customer service & email-based inquiry handling Financial transaction processing experience preferred; training provided. Candidates should have finance company experience or a recent finance-related degree. Job Description Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in St. Petersburg, FL Responsibilities: • Processes financial transactions accurately. • Answers and responds to email inquiries. • Assist with requests for information, referring more complex matters to colleagues. • Carry out standard customer service activities and handle simple customer inquiries. • Maintain files and records. • Organize own work schedule each day in line with changing priorities. • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. • Processes forms and performs basic distributions and internal transfers. • Interprets rules and regulations by applying Decedent Solutions knowledge. • Reviews client requests for corrections to determine proper course of action and provide guidance to branch personnel on resolution • Maintains knowledge of rules and regulations by utilizing internal and external resources, as well as continuous training. • Communicates, researches and resolves issues with other internal departments. Work Schedule: The worker can choose either 8:00am-5:00pm or 9am-6pm Interview Information: Interviews will be conducted in person- Tower 2 St. Petersburg, FL Knowledge of: • General office practices and procedures. • Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets. Skills: • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. • At least 2 years of RECENT experience within the financial services, OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. • Strong data entry skills with a high attention to detail. **Please administer an alpha-numeric data entry assessment to all candidates. Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role. Please include the scores on top of the candidate's resume.** • Professional demeanor • Problem solving and analytical skills sufficient to assess client issues and accurately provide resolutions. • Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations. • Acquire and maintain new knowledge in an ever-changing regulatory environment. • Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. • Supports business processes by effective use of standard office equipment and standard software packages. • Plan, organize, prioritize and oversee activities to efficiently meet business objectives. • Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. • Meet high customer service standards. • Understand and effectively operate all customer management systems. • Perform elementary data analysis for use in reports to help guide decision making. • Select, deploy and get the best results from the most appropriate office system. • Quick learner / ability to learn and apply different processes simultaneously • Ability to navigate through several different systems at once, using a dual monitor • Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers. Minimum of high school diploma

A leading luxury retail brand is seeking a General Manager for its upcoming boutique in San Francisco. This role requires over 5 years of leadership experience in luxury retail, focusing on delivering exceptional client experiences. Responsibilities include managing store operations, mentoring staff, and developing community engagement strategies. The successful candidate will exhibit operational excellence and a deep passion for luxury accessories. This position offers a competitive salary and various company perks. #J-18808-Ljbffr

A luxury retail consultancy is seeking a General Manager to lead its boutique in San Francisco. The role requires a seasoned leader with extensive experience in luxury retail who can provide an exceptional client experience. Responsibilities include managing store operations, driving sales performance, and leading a high-performing team. Ideal candidates will possess a strong understanding of the luxury market and excel in personalized client engagement. Competitive annual salary between $80k and $95k is offered along with comprehensive benefits. #J-18808-Ljbffr

A leading food service management company is seeking a General Manager in the Chatham Neighborhood of Chicago. This role focuses on leading daily food service operations, training and mentoring staff, and strengthening relationships with clients. Candidates should have strong financial acumen, expertise in safety compliance, and a collaborative leadership style. The position offers a comprehensive benefits package and fair compensation based on experience and education. Join a community dedicated to improving quality of life for all. #J-18808-Ljbffr

We are Intershop - We're built to boost your business! As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes. If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today! Your mission As a Managed Services Manager (m/f/d), your responsibilities will be broad and varied, encompassing both technical and managerial aspects. The successful candidate will be expected to: Leadership & Team Management Lead a team of technical resources, ensuring project deliverables are completed on time, within budget, and to specification. Provide guidance and direction to project managers, developers, QA resources, and other technical specialists on application projects. Foster open communication within the team, coaching, mentoring, and performance‑managing team members where necessary. Set and track team goals and targets, aligned with agreed SLAs, internal projects, and processes. Conduct structured team meetings with defined agendas, allocate tasks, and ensure team members understand expectations and outcomes. Facilitate knowledge transfer and career development for team members through training or external upskilling opportunities aligned with business needs. Customer & Project Management Serve as the first‑level escalation point for major issues across key enterprise accounts. Manage communications with internal client teams and stakeholders to address current issues and proactively plan for future requirements. Assist with Pre‑Sales and Sales cycles for existing and new customers, providing Managed Services input as required. Champion APAC Managed Services needs with headquarters, coordinating on dependencies such as infrastructure, product knowledge, technology, or resources. Maintain awareness of Intershop product and service offerings, functionality, and updates. Technical Responsibilities Build, configure, support, and maintain enterprise server and backup solutions. Analyze, diagnose, and resolve server platform and operating system issues at scale. Work with virtualization technologies, Azure cloud platform, and Linux system administration. Perform basic Oracle database administration, Git version control, shell scripting, and application/network debugging. Deliver after‑hours support and escalation as required. Train other staff members and ensure knowledge is effectively shared across the team. Stay current with Intershop product and service technologies. Operational & Process Management Deliver detailed technical configuration, support documentation, and solution designs for existing and prospective customers. Develop costing models for Managed Service offerings and scope activities for business and IT initiatives. Create technical and design specifications, plan and develop initiatives, and install, configure, manage, and maintain application and environment configurations. Provide project management support, including reporting, status tracking, and risk/issue management. Lead release processes, change management, and pre‑deployment activities in collaboration with the Release Management Manager. Manage defect handling, maintenance resolution, and provide detailed post‑mortem reports for larger issues. Proactively lead performance tuning, system/application patching, and optimization for enterprise customers. Create and maintain comprehensive documentation for server/network topology, equipment, and configurations. Manage Managed Services expenses to maintain positive EBIT. Assist with monthly reporting, forecasts, budgets, and financial reporting as required. Develop strategies to improve operational performance, reliability, and cost‑effectiveness. Your profile We are looking for a Managed Services Manager (m/f/d) who is energetic, proactive and experienced. You should combine strong technical expertise with excellent interpersonal and managerial skills. Interpersonal & Managerial Qualifications Excellent interpersonal and written communication skills, with the ability to liaise professionally and clearly with enterprise customers. Proven ability to work productively both independently and as part of a team. Flexible, “can‑do” approach with a desire for continuous personal and professional improvement. Ability to work under deadlines and adapt working hours as required. Strong commercial and business acumen, including identifying revenue opportunities in existing accounts and potential internal cost savings. Exercising diplomacy in all interactions with customers, staff, and contractors, focusing on resolution rather than blame. Experience in developing costing models for Managed Services offerings. Ensuring high‑quality, up‑to‑date documentation exists for all service arrangements. Creating and maintaining comprehensive documentation of server and network topology, equipment, and configurations. Technical Qualifications 5+ years of experience working in technical environments, preferably with enterprise or high‑scale applications. Knowledge of Agile methodologies and familiarity with online application environments. Strong Linux and web application experience. Experience administering database servers and executing SQL queries. Experience with deployment and CI/CD tools such as Jenkins, Bamboo, and GitLab. Experience with Azure hosting and cloud‑based environments. Exposure to development tools such as Git, Jenkins, JMeter, and Selenium (desired but not mandatory). Ideally have certifications for Azure, Kubernetes and ITIL v4. What we offer... Varied and challenging tasks With more than 300 customers, a global network of partners and an international team, you won't get bored easily. Personal and professional development From table football to training, coffee to coaching-Intershop is the place to grow. Work in other countries and on international projects San Francisco, Jena, Melbourne: the world of e‑commerce is truly global. You'll find us wherever our expertise is needed-and wherever you want to work. A motivated and highly qualified team We value results. Our 300‑strong staff shares a single goal: to be the best-together. You can only benefit from our 30+ years of e‑commerce experience. Flat hierarchies and an open business culture We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We set the course for the future together. Cutting‑edge technologies and market‑leading products Our products and services are the backbone of modern online commerce. Be a part of our story! We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together. Apply now! Mandatory field: Add resume * Upload a file Message Mandatory field Consent to data processing * Optional: Consent to data processing I agree to the processing of my personal data according to the Privacy Policy. It is noted that you consent to the processing of your applicant data. You can revoke this consent at any time by sending us an e‑mail to *****************. #J-18808-Ljbffr

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This role services as a Manager on Duty (MOD) within the System Customer Service Manager (SCSM) team in the Integrated Operations Center (IOC). * You'll lead a high-impact team dedicated to delivering exceptional customer experiences during critical moments - making a real different in how customers feel cared for. * This position gives you the opportunity to tackle complex operational challenges, strengthen your leadership skills, and develop expertise in customer planning and recovery strategies in a dynamic, fast-paced environment. What you'll do * Provides sound hands-on leadership to achieve business objectives, ensure optimal performance, and devotion to service standards * Sets specific objectives and key performance measures * Ensures a high performance environment * Demonstrates appropriate and positive energy, judgment in decision making, appropriate communication methods, and employee support * Analyzes department's data effectively with focus on optimization and efficiency * Ensures outstanding contribution is achieved by specialists and management staff * Identifies improvement opportunities in processes and people * Creates and oversees implementations and planning or planned efforts * Provides guidance, counseling, training, coaching and administers corrective action in a fair and consistent manner adhering to company code of Ethics and standards * Facilitates employee development by utilizing creative coaching techniques, performance plans, skill assessments to improve overall department productivity * Develops effective employee appreciation, recognition methods, and create a happy work space * Sustains a strong commitment to effective communication, informative and excellent culture that focuses on customer needs and expectations * Partners with leaders and colleagues across organizations promoting collaboration and positive outcomes * Ensures proper understanding and application of company and department policies, procedures, employee relationship protocols, and expectations * Creates, maintains, and embraces a highly positive work environment that empowers, respects and rewards excellence in customer service and recovery while promoting, diversity, inclusion and transparency * Leads or develops effective schedule, hiring and selection processes * Leads and participates staff meetings, daily briefings and process improvement task forces * Ability to work varied hours, including nights, weekends and holidays * Ability to travel on occasions, including overnight travel All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in relevant field or equivalent experience/training * 5 years of supervisory/managerial experience Preferred Qualifications- Education & Prior Job Experience * Strong presentation skills and Project management skills * Aviation Customer Experience Skills, Licenses & Certifications * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Knowledge of performance reporting, demonstration of date, department statistics , and development of professional presentations * Outstanding organizational, time management, creative thinking, and problem-solving skills * Excellent interpersonal skills * Ability to train, develop, and motivate * Ability to energetically lead highly engaged employees in a complex and constant changing environment * Ability to effectively adopt to changes, embrace new ideas and motivate teams * Ability to prioritize, meet deadlines consistently, and concurrently handle multiple tasks effectively * Ability to analyze and interpret complex documents and processes * Ability to resolve difficult personnel and administrative issues What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.