Information Technology Senior Analyst jobs at American Airlines - 34 jobs

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is part of our Commercial Portfolio Management Office (CPMO) within the Customer Experience Team. * As a member of our PMO, you'll help shape the future of our business by supporting portfolio planning, prioritization, and continuous improvement. * Our team is dedicated to aligning initiatives with business objectives, optimizing resources, and fostering a culture of transparency and collaboration. You'll have the opportunity to work cross-functionally with leaders, product teams, and stakeholders, ensuring that every investment supports our company's long-term goals and delivers measurable results. If you thrive in a dynamic environment and enjoy solving complex challenges, this is the place for you. * You'll gain hands-on experience with industry-leading tools, participate in quarterly and annual planning cycles, and contribute to the development of innovative products and services that enhance the customer experience. What you'll do * Analyze customer feedback and behavioral data, research industry and competitive trends, and turn the insights into actions that will improve the customer experience, generate deeper customer loyalty, and strengthen profitability * Leverage knowledge of Web Content Accessibility Guidelines (WCAG) to ensure we design, develop, and maintain accessible digital customer interfaces, including (but not limited to) aa.com, mobile web, app, airport kiosks, inflight Wi-Fi portal, and onboard entertainment * Implement new traffic agreements, codeshare, and seamless partnership efforts; balancing Oneworld, Alliances & Partnerships, and other AA priorities. * Identify, explore, and pursue opportunities for innovation, improving the interline, codeshare, and Oneworld customer experience. * Represent and support American Airlines' position within Industry Working Groups (IATA, A4A, ISMC, etc.) * Support, plan and participate in the Big Room Planning exercises which unite departments to discuss their roadmaps while considering their progress, risks and dependencies * Align teams around commercial strategies, key objectives, and success metrics, maintaining clear communications across teams, and ensuring cross-functional actions are completed * Manage overall commercial initiative roadmaps, working with product teams to define and track objectives and key results (OKRs) and milestones, while ensuring speed-to-market * Collaborate and foster deep relationships with counterparts across the company, including (but not limited to) Customer Experience, Commercial Planning and Analysis, Revenue Management and Loyalty, Partnerships and Retailing, Reservations and Service Recovery, Inflight and Premium Guest Services, Airport Operations, and Joint Business partners All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's Degree or equivalent experience/training * 4+ years of relevant work experience Preferred Qualifications- Education & Prior Job Experience * Master's Degree with coursework/experience in a relevant discipline * Prior experience in Technology, Consulting, Data Analytics, or Economics-related field, preferably in Commercial Aviation Skills, Licenses, & Certifications * Ability to effectively communicate both verbally and in writing to a variety of audiences * Ability to effectively analyze information and concisely present findings and strategies to leaders * Ability to quickly absorb technical concepts and communicate them to a non-technical audience * Demonstrated ability to develop and adhere to timelines and manage projects with minimal supervision * Must be well-organized and detail-oriented * Display flexibility and adaptability in a team-oriented, dynamic environment * Proven ability to take action through intelligent risk-taking, innovation, and entrepreneurship * Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** **Job overview and responsibilities** The Senior Manager of IT Application Development will lead a team responsible for creating, implementing, and maintaining technology solutions to support United Airlines' TechOps business organization. This role involves aligning IT strategies with overall business goals, managing project portfolios, ensuring system performance and security, and fostering strong relationships with business partners and senior leaders. Candidates should have expertise in the software development lifecycle, familiarity with Agile methodologies, and the ability to provide technical leadership for complex, large-scale systems. The role centers on modernizing legacy systems, strengthening cybersecurity measures, and enabling data-driven insights to improve fleet reliability, safety, and regulatory compliance. Collaboration with engineering, maintenance, safety, and compliance leaders is crucial to ensure IT capabilities support both operational and strategic objectives. You will lead efforts in designing, analyzing, and developing scalable solutions, focusing on solutions architecture and driving organizational change. Effective collaboration with finance and other organizational teams is crucial to achieving the company's strategic goals. The role requires a combination of technical expertise, leadership qualities, and collaborative skills. **Develop and implement a comprehensive strategy in alignment with business objectives.** + Manage the full lifecycle of projects, including planning, development, testing, and deployment. + Ensure the quality and scalability of solutions by establishing best practices and governance procedures. + Monitor the performance of solutions and conduct regular reviews to ensure they deliver the expected business benefits. + Responsible for escalating, assisting, and following through on the resolution of issues related to the delivery of technology solutions. **Delivery/Support: Accountable for gaining and maintaining alignment of delivery success criteria with business partners** + Accountable for effective project management and delivery of work requests and projects within committed budget, schedule, and quality for individual projects while also meeting overall department performance goals. + Accountable for identifying needs, securing commitments, and monitoring progress of deliverables from internal and external service provider teams. + Provide cost estimates and business case updates. + Accountable for ensuring technology solutions comply with architectural standards. + Responsible for communication of progress to senior IT and Business leadership. + Responsible for organizing and maintaining performance of any application issues in accordance with the agreed SLA. + Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review. **Development Standards, Tools & Architecture** + Create a team structure and process for quality control during development, testing, debugging code, and deployment. + Ensure best practices for Agile methodologies are implemented, and continuous improvements are made, as needed. Ensure adherence to code scanning and other security protocols during development and release. + Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed, and performed. + Remain informed of new technologies and/or business processes and incorporate those technologies to improve the productivity of the applications staff and software systems' maintainability. + Drive continuous improvement and be adaptable to changing designs and to adding performance enhancements. + Play a key role in formulating and following the procedures and processes for development. + Play a key role in the formation of agile delivery teams for development and technology delivery. **Product Development and Roadmap:** + Understand and partner with United business and DT leadership teams, along with product SMEs, to define the end-state vision, goals, and strategy of the product and create a multi-year product development strategy and tactical plans. + Share knowledge and collaborate to come up with effective and innovative solutions to problems. + Maintain up-to-date knowledge of technology trends and advancements. **Collaboration and Stakeholder Partnership:** + Engage, collaborate, and partner with stakeholders, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirements. + Collaborate with cross-functional teams, including IT operations, security, and quality assurance, to ensure the reliability, security, and scalability of our applications. + Foster strong relationships with business partners, acting as a trusted advisor and advocate for the IT department. + Collaborate with various departments to identify and prioritize process automation opportunities. Be a Thought Partner, i.e., engaged with Business Owners/Business Process Development. **Governance & Performance:** + Manage budgets, vendor relationships, and service delivery metrics. + Ensure adherence to FAA, OEM, and internal IT governance standards. + Drive measurable improvements in application reliability, security, and user satisfaction. **Leadership** + Lead a multi-functional, impactful team responsible for designing, developing, and maintaining SaaS and customer applications. + Manage vendor development teams assigned to projects and core support. + Mentor and develop team members by guiding technical skills, best practices, and career growth opportunities. Establish department and individual goals. + Assess and recommend improvements to the organization's structure, roles, and responsibilities. + Participate actively in future strategy, goals, objectives, and operational performance. + Create and maintain a high performance by interacting and mentoring junior and senior-level developers. + Perform short and long-term resource planning to ensure the proper number of resources and the right skills are available to meet project goals and schedules. + Use creative and proactive leadership skills to address project challenges and opportunities. **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelors degree in Information Technology, Computer Engineering, Finance, or related field + 7+ years of relevant experience in application development. + At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders. + Understanding of system architecture principles, including the ability to design scalable and reliable solutions + Strong background in Agile delivery, cloud technologies (such as AWS/Azure), and enterprise integration (API, microservices). + Proficient in project management methodologies, including Agile and DevOps practices. + Leadership experience and the ability to guide and inspire a team. Project management skills may also be beneficial. + A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices. + Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes. + Well-versed in Agile development and requirements management processes. + Must be legally authorized to work in the United States for any employer without sponsorship + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Masters degree + Practical experience in developing and architecting highly integrated, high-user-base systems is highly valued. + Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders. + Proven experience managing technology solutions in an aviation or aerospace environment. + Experience in application development supporting Engineering, Reliability, Avionics, CASS(Continuing Analysis and Surveillance System), and Quality Assurance. + Experience with cybersecurity principles and secure software development lifecycle. + Experience with aircraft data systems, avionics software, or airline maintenance systems. + Excellent communication and stakeholder management skills. + Ability to lead through influence in a complex organization. + Passion for technology innovation, reliability, and safety in aviation. The base pay range for this role is $137,275.00 to $178,670.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. **Job overview and responsibilities** As the IT Application Development Manager, you will lead the development and implementation of a new Airport Operations Customer Experience applications, hardware, and software, a key component of United's growth strategy. This technology will be seamlessly integrated with various other systems across the organization and with global partners. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change. + **Delivery and Execution:** + Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based) + Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations + Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals + Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications + **Strategic Alignment:** + Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth + Collaborate with business units to prioritize product development and lead key initiatives + Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes + Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met + Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency + **Communication, Collaboration and Stakeholder Management:** + Collaborates with other teams and business constituents to provide daily operational support + Be a trusted thought leader with business partners to create impactful products that delight your customers + Ensure smooth coordination between teams to support seamless operational performance and application delivery + Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review + Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization + **Drive innovation:** + Identify technical obstacles early and work closely with the team to find creative solutions + Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions + Collaborate and share knowledge to create effective and innovative solutions to problems + Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications + Consistently assess and refine development processes and methods to improve team performance and product quality + Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle + **Change Management:** + Ensure Agile best practices are implemented and continuously improved as necessary + Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations + Work with the team to manage and implement changes effectively in a fast-paced environment + Process and Standards: + Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives + Ensures work is compliant with established processes, JSOX and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.) + **Leadership and Development:** + Shows a commitment to professional development + Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership + Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree in Information Technology, Computer Science or equivalent + 4+ years of application delivery and life cycle management experience + Understanding of digital platforms, tools, and emerging technologies such as .NET, Java, AWS cloud, and API knowledge + Experience with monitoring tools such as Dynatrace or similar + Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications + Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices + Experience maintaining scalable and reusable on tools and technologies + Proficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle management + Ability to leverage data analytics to drive decision-making + Ability to quickly triage and drive the resolution effort for production support situations + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Working knowledge or experience with High Availability systems + Knowledge of MS Power Automate + Working knowledge or experience with ML, LLM, and AI + Aviation industry knowledge or experience The base pay range for this role is $109,820.00 to $142,936.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Why This Role Matters You won't just be managing timelines-you'll be enabling bold bets, accelerating innovation, and connecting people to the value of PayPal in new and powerful ways. This is a rare opportunity to shape the future of a product that touches millions daily, and to lead programs with strategic and visible impact. Job Description: Essential Responsibilities: * Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. * Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities. * Coordinate activities across multiple projects to ensure alignment with program objectives. * Monitor program performance and implement corrective actions as needed. * Communicate program status to stakeholders and executive leadership. * Manage program budgets and financials. * Facilitate cross-functional collaboration and resolve conflicts. * Ensure adherence to engineering standards and best practices. Expected Qualifications: * 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. * Proven track record of managing complex programs within an engineering environment. Additional Responsibilities & Preferred Qualifications: We're looking for a Staff Technical Program Manager to drive complex, cross-functional initiatives that accelerate product delivery and platform evolution within Venmo Engineering. This is a high-impact role for someone who thrives at scale, operates strategically, and builds trust through consistent execution. In this role, you'll oversee multiple engineering programs spanning platform modernization, product delivery, and operational excellence. You'll ensure alignment with Venmo's strategic objectives while coordinating across engineering, product, and technical teams. A key aspect of the position involves proactively managing program-level dependencies, risks, and tradeoffs to keep critical initiatives on track and stakeholders informed. Your Day-to-Day * Drive end-to-end delivery of mission-critical consumer programs-setting goals, aligning milestones, and mobilizing execution across teams. * Partner with engineering and product leaders to translate ambitious ideas into well-sequenced technical workstreams. * Lead through influence across Product, Engineering, Design and Data teams. * Anticipate technical dependencies, risks, and tradeoffs, and guide the program team through clear, scalable paths forward. * Create clarity where there's ambiguity-using data, insight, and storytelling to inform stakeholders and enable smart decision-making. * Elevate the craft of program management by championing Agile, SAFe, and Lean practices. * Foster a culture of ownership, collaboration, and delivery excellence across globally distributed teams. What You Bring * 6+ years of relevant experience in technical program management or engineering, including experience at scale in consumer-facing tech. * Experience driving complex, cross-functional programs involving mobile apps, websites, backend systems, and APIs. * Strong technical fluency-you can navigate architecture conversations and partner credibly with engineers. * Deep understanding of Agile delivery practices and program governance at enterprise scale. * Exceptional communication, influence, and problem-solving skills across all levels of the org. * Presence and ability to frame issues for senior stakeholders with clarity, context, and credibility. * Passion for consumer experiences, developer velocity, and cross-functional teamwork. * Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Subsidiary: PayPal Travel Percent: 0 * The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California | ($159,500.00 - $236,500.00 Annually) Additional Location(s) | Pay Range: Austin, Texas | ($145,000.00 - $215,050.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit ******************************* PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit ************************************ For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit ******************************* Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****************************************. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Foreign Exchange Senior Analyst / Analyst role is responsible for providing support to treasury, finance, and global business units for all of PayPal's daily FX pricing and trading strategies. This role is part of the FX Treasury Team that has primary responsibility of daily FX pricing and trading to support PayPal cross border transactions, cash flow hedging, balance sheet hedging, and liquidity management. The position will require detailed analysis of data for the purpose of aiding trade execution decisions and the measurement of financial performance for all FX activities amongst other Treasury responsibilities. The role will also support a risk management and compliance function. This position is in Austin. Job Description: Essential Responsibilities: * Perform daily cash management and forecasting activities to ensure operational liquidity * Monitor and manage cash positions to optimize investment opportunities * Review global bank account balances to support global Treasury and PayPal Business Units liquidity requirements * Support updates/enhancements to systems and processes * Develop and support Treasury policies, procedures, and controls * Monitor FX exposures; manage and execute daily FX trades including derivatives hedging with bank counterparties * Prepare data reports in support of monthly and quarterly controls * Assist with execution of Transformation initiatives * Identify and recommend process improvements for area of responsibility * Design and implement dashboard-based analytics platform and tools Minimum Qualifications: * Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. Additional Responsibilities & Preferred Qualifications: This role will also: * Support all aspects of day-to-day FX activities. * Extract relevant internal and external data, analyze, organize, and present them into formats or models that can be used for FX trading, reporting, or performance measurement purposes * Assist FX team in design and implementation of evolving foreign exchange pricing and trading systems including reporting and analytical framework to support FX operations, projects, and program changes * Support FX activities and execution of trades, across our different FX hedging programs * Implement best execution practices to optimize trading performance * Coordinate with planning function on actual and forecasted FX flows * Provide foreign exchange expertise to internal, cross functional teams who consume FX rates for various applications * Collaborate within FX team to analyze FX counterparty performance * Partner with treasury team on all operational aspects of FX to support corporate and customer needs * Analyze cross border flows from other PayPal businesses as they expand globally - Xoom, Braintree, Hyperwallet and other future acquisitions. * Assist in expanding currencies supported by PayPal for all its business needs * Provide ad hoc reporting and analysis on various FX related inquiries * Partner with product and pricing teams on cross border analysis * Support all global legal and regulatory requirements * Provide strategic support for business units where possible by leveraging FX and treasury experience Position Requirements: * 5+ years Finance/Treasury experience * Degree in Finance or Accounting, MBA/CFA Preferred * Demonstrate the ability to perform data analysis and research within data files and other data source. Experience and familiarity with handling large data sets; prior experience in Tableau, SQL and Python coding is desired * Strong business acumen (including understanding of financial statements and basic accounting principles) * Collaborative, highly analytical individual and initiative-taker who excels at learning new processes and business functions * Experience in FX operations at a global financial institution will be an advantage * Broad Treasury background preferred * Excellent written, verbal, and presentation skills * Strong analytical and project management skills * Ability to multitask and work in a fast-paced and constantly changing environment Technology Proficiencies * Proficiency in Microsoft Office Excel (including VBA) * Python, Tableau, and SQL familiarity will be advantageous Subsidiary: PayPal Travel Percent: 0 * The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: Austin, Texas | ($95,500.00 - $141,900.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit ******************************* PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit ************************************ For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit ******************************* Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****************************************. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global e-commerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of e-commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested, come join a purpose driven community while mitigating unique and challenging regulatory risks in a dynamic space. eBay's Managed Payments Global KYC team is looking for a KYC Business Analyst to help grow the Payments AML/KYC program at eBay and its subsidiaries. The perfect candidate is someone who offers a dynamic set of skills that can design and lead KYC projects. This candidate would be responsible for drafting KYC business requirement documents and working directly with product and engineering to implement technological solutions. The candidate should have the ability to influence decisions and build strong relationships across teams and collaborators, and communicate effectively to design and implement solutions. What you will accomplish: Lead development of business requirements and technical specifications for KYC projects Collaborate with engineering and product teams to make projects a reality Support testing of the solutions and provide UAT support with participants Drive automation within operations with new technologies such as GenAI Be aware of regulatory requirements and ensure compliance in all deliverables Use data analysis to drive optimal solutions to mitigate AML risks Document processes and procedures for KYC and Enhanced Due Diligence operations teams in order to meet requirements Provide governance for KYC and EDD projects by tracking and communicating key deliverables and roadblocks What you will bring: 2+ years of KYC experience in fin-tech, start-ups, technology, or emerging financial services. Consistent track record in developing detailed requirements and specifications Collaboration with product and engineering to refine requirements and design Deep understanding of KYC/CDD/EDD processes and AML standards Excellent verbal and written communication skills SQL and Data Analysis skills The base pay range for this position is expected in the range below: $71,600 - $123,400 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role and the team: We are looking for a Senior Collaboration Administrator with superior skills and a passion for using technology to connect and empower people worldwide. Reporting to the Sr. Manager of Collaboration Platforms, you'll be responsible for designing and building the highly available content and collaboration environment that lets employees communicate and collaborate easily and intuitively across functional and geographic boundaries. The ideal candidate will have a keen sense for industry trends and emerging technologies, such as how to leverage AI to improve employee productivity and satisfaction, as well as the ability to work across multiple teams to drive results. You'll need deep working knowledge of a broad set of content & collaboration technologies where you have designed, implemented, and managed solutions such as Slack, Microsoft 365, and Google Workplace tenants. What you will accomplish: Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace. Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect. Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information. Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity. Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay's broader strategic objectives and product roadmaps. Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity. What you will bring: Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued. 7+ Years of experience administrating M365 and Google Workspace configurations. 5+ Years of experience with Slack Enterprise Grid administration and integrations. 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI. 3+ Years of experience administrating Windows and Linux OS. 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements. Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API. Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID. Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script. Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender. Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams. The base pay range for this position is expected in the range below: $83,200 - $146,900 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role and the team: We are looking for a Senior Collaboration Administrator with superior skills and a passion for using technology to connect and empower people worldwide. Reporting to the Sr. Manager of Collaboration Platforms, you'll be responsible for designing and building the highly available content and collaboration environment that lets employees communicate and collaborate easily and intuitively across functional and geographic boundaries. The ideal candidate will have a keen sense for industry trends and emerging technologies, such as how to leverage AI to improve employee productivity and satisfaction, as well as the ability to work across multiple teams to drive results. You'll need deep working knowledge of a broad set of content & collaboration technologies where you have designed, implemented, and managed solutions such as Slack, Microsoft 365, and Google Workplace tenants. What you will accomplish: * Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace. * Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect. * Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information. * Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity. * Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay's broader strategic objectives and product roadmaps. * Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity. What you will bring: * Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued. * 7+ Years of experience administrating M365 and Google Workspace configurations. * 5+ Years of experience with Slack Enterprise Grid administration and integrations. * 5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI. * 3+ Years of experience administrating Windows and Linux OS. * 1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements. * Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API. * Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID. * Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script. * Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender. * Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams. The base pay range for this position is expected in the range below: $83,200 - $146,900 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role and the team: At eBay, we believe great products don't just happen-they're built with passion, collaboration, and a drive to make things better. That's where the Planning, Program and Operational Excellence team comes in. Our mission is to improve how items move around the world - quickly, reliably and affordably for the Shipping team. We are dedicated to optimizing every stage of the product development lifecycle-streamlining processes, accelerating delivery, and empowering cross-functional teams to focus on outcomes and magical customer experiences. If you're excited about shaping the way great products come to life and improving experiences for millions of customers, we'd love for you to join us! As a Lead Technical Program Manager (TPM) at eBay, you'll play a key role in driving execution across several cross-functional initiatives. You'll collaborate with product, engineering, design, and business stakeholders to deliver complex projects that move the company forward. You'll bring strong execution discipline and growing technical fluency to help teams stay aligned, make smart tradeoffs, and deliver impactful results. This role is ideal for someone who has independently led complex programs and is ready to expand their strategic influence and operational rigor. As a Lead Technical Program Manager in this space, your work directly impacts how items move around the world-quickly, reliably, and affordably. You'll collaborate closely with engineers, product managers, and cross-functional partners to plan and deliver shipping infrastructure, APIs, and features that support launch of product roadmap. From improving delivery speed to optimizing costs, you'll help scale complex logistics systems and ensure a smooth experience for users globally. This role goes beyond execution excellence; you'll be at the center of being a strategic thought partner driving alignment, identifying risks early, and delivering real impact in one of the most customer-facing parts of our platform." What you will accomplish: Independently drive execution of large, cross-functional projects, managing end-to-end delivery with minimal oversight. Build multi-quarter plans in collaboration with product and engineering leads, guiding estimation and tradeoffs. Enable execution readiness by ensuring clarity around goals, timelines, and handoffs; proactively flag risks or misalignments before they escalate. Track and manage project milestones, risks, and dependencies using clear, reliable tooling. Introduce scalable execution practices, such as risk logs, intake processes, or RASCI documentation that improve delivery hygiene and reduce team friction. Proactively resolve delivery risks and operational issues to keep initiatives on track. Lead prioritization discussions with cross-functional partners, supporting data-driven and customer-centered decisions. Communicate clearly and confidently across engineering, product, and executive audiences. Ensure alignment across teams and surface key decisions, blockers, and progress updates. Identify and implement tools, workflows, or process improvements that increase delivery speed and transparency. What you will bring: 15+ years of TPM experience, including ownership of complex, multi-team initiatives. Strong understanding of software delivery, technical dependencies, and risk management. Domain experience in Shipping, Logistics, transportation is very desirable. Working knowledge of technical architecture and PDLCs; able to follow and contribute to engineering conversations. Experience driving execution across distributed teams and multiple stakeholders. Trusted cross-functional partner who can influence without authority by keeping teams aligned, informed, and unblocked. Strong communicator and facilitator; comfortable navigating ambiguity and influencing decisions. Familiarity with technical architecture, system design, and tradeoff conversations. Proficiency with program tracking and planning tools like JIRA, Airtable, or Confluence. The base pay range for this position is expected in the range below: $144,800 - $181,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. The base pay range for this position is expected in the range below: $132,000 - $212,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the role and the team: At eBay, we believe great products don't just happen-they're built with passion, collaboration, and a drive to make things better. That's where the Planning, Program and Operational Excellence team comes in. Our mission is to improve how items move around the world - quickly, reliably and affordably for the Shipping team. We are dedicated to optimizing every stage of the product development lifecycle-streamlining processes, accelerating delivery, and empowering cross-functional teams to focus on outcomes and magical customer experiences. If you're excited about shaping the way great products come to life and improving experiences for millions of customers, we'd love for you to join us! As a Lead Technical Program Manager (TPM) at eBay, you'll play a key role in driving execution across several cross-functional initiatives. You'll collaborate with product, engineering, design, and business stakeholders to deliver complex projects that move the company forward. You'll bring strong execution discipline and growing technical fluency to help teams stay aligned, make smart tradeoffs, and deliver impactful results. This role is ideal for someone who has independently led complex programs and is ready to expand their strategic influence and operational rigor. As a Lead Technical Program Manager in this space, your work directly impacts how items move around the world-quickly, reliably, and affordably. You'll collaborate closely with engineers, product managers, and cross-functional partners to plan and deliver shipping infrastructure, APIs, and features that support launch of product roadmap. From improving delivery speed to optimizing costs, you'll help scale complex logistics systems and ensure a smooth experience for users globally. This role goes beyond execution excellence; you'll be at the center of being a strategic thought partner driving alignment, identifying risks early, and delivering real impact in one of the most customer-facing parts of our platform." What you will accomplish: * Independently drive execution of large, cross-functional projects, managing end-to-end delivery with minimal oversight. * Build multi-quarter plans in collaboration with product and engineering leads, guiding estimation and tradeoffs. * Enable execution readiness by ensuring clarity around goals, timelines, and handoffs; proactively flag risks or misalignments before they escalate. * Track and manage project milestones, risks, and dependencies using clear, reliable tooling. * Introduce scalable execution practices, such as risk logs, intake processes, or RASCI documentation that improve delivery hygiene and reduce team friction. * Proactively resolve delivery risks and operational issues to keep initiatives on track. * Lead prioritization discussions with cross-functional partners, supporting data-driven and customer-centered decisions. * Communicate clearly and confidently across engineering, product, and executive audiences. * Ensure alignment across teams and surface key decisions, blockers, and progress updates. * Identify and implement tools, workflows, or process improvements that increase delivery speed and transparency. What you will bring: * 15+ years of TPM experience, including ownership of complex, multi-team initiatives. * Strong understanding of software delivery, technical dependencies, and risk management. * Domain experience in Shipping, Logistics, transportation is very desirable. * Working knowledge of technical architecture and PDLCs; able to follow and contribute to engineering conversations. * Experience driving execution across distributed teams and multiple stakeholders. Trusted cross-functional partner who can influence without authority by keeping teams aligned, informed, and unblocked. * Strong communicator and facilitator; comfortable navigating ambiguity and influencing decisions. * Familiarity with technical architecture, system design, and tradeoff conversations. * Proficiency with program tracking and planning tools like JIRA, Airtable, or Confluence. The base pay range for this position is expected in the range below: $144,800 - $181,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. The base pay range for this position is expected in the range below: $132,000 - $212,000 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the Team and the Role The AML Governance and Training team is a vital part of the eBay AML and Sanctions Framework. The team is responsible for driving strong governance, oversight, and awareness across eBay's global Anti-Money Laundering (AML) and Sanctions programs. We establish and maintain policies, standards, and training initiatives to ensure compliance with regulatory requirements and alignment with eBay's commitment to ethical and responsible business practices. Through collaboration with cross-functional partners in Risk, Compliance, and Operations, the team helps promote a culture of integrity and continuous improvement in processes established to manage financial crime risks across the organization. Job Summary The AML Governance, Sr. Analyst, will play a key role in supporting eBay's robust governance and oversight framework for the Anti-Money Laundering (AML) Compliance Program. This position centers on supporting core governance functions such as: Exam management: Coordinating regulatory examinations and internal audit requests to ensure alignment with internal policies and external regulations. Issue management: Generating reports and providing status updates on both internal and external issues affecting the AML program. Policy management: Assisting with periodic refresh cycles for AML and Sanctions policies to maintain ongoing regulatory compliance. Training: Supporting the delivery of AML compliance training Required Qualifications Bachelor's degree in law, Business Administration, Finance, or a related field. Professional experience in compliance, AML, risk management, or financial crime prevention, preferably within a regulated financial services or payments environment. Familiarity with AML governance, training protocols, and regulatory obligations (e.g., BSA, FinCEN). Strong organizational skills with proven experience managing multiple projects and deliverables. Excellent communication skills. Preferred Qualifications Minimum 3 years experience employed in an AML Compliance department. AML certification (e.g., CAMS, CFE) or equivalent credential. Understanding of data analytics for compliance risk monitoring. Prior experience with enterprise compliance frameworks and online learning platforms. The base pay range for this position is expected in the range below: $70,000 - $120,700 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the Team and the Role The AML Governance and Training team is a vital part of the eBay AML and Sanctions Framework. The team is responsible for driving strong governance, oversight, and awareness across eBay's global Anti-Money Laundering (AML) and Sanctions programs. We establish and maintain policies, standards, and training initiatives to ensure compliance with regulatory requirements and alignment with eBay's commitment to ethical and responsible business practices. Through collaboration with cross-functional partners in Risk, Compliance, and Operations, the team helps promote a culture of integrity and continuous improvement in processes established to manage financial crime risks across the organization. Job Summary The AML Governance, Sr. Analyst, will play a key role in supporting eBay's robust governance and oversight framework for the Anti-Money Laundering (AML) Compliance Program. This position centers on supporting core governance functions such as: * Exam management: Coordinating regulatory examinations and internal audit requests to ensure alignment with internal policies and external regulations. * Issue management: Generating reports and providing status updates on both internal and external issues affecting the AML program. * Policy management: Assisting with periodic refresh cycles for AML and Sanctions policies to maintain ongoing regulatory compliance. * Training: Supporting the delivery of AML compliance training Required Qualifications * Bachelor's degree in law, Business Administration, Finance, or a related field. * Professional experience in compliance, AML, risk management, or financial crime prevention, preferably within a regulated financial services or payments environment. * Familiarity with AML governance, training protocols, and regulatory obligations (e.g., BSA, FinCEN). * Strong organizational skills with proven experience managing multiple projects and deliverables. * Excellent communication skills. Preferred Qualifications * Minimum 3 years experience employed in an AML Compliance department. * AML certification (e.g., CAMS, CFE) or equivalent credential. * Understanding of data analytics for compliance risk monitoring. * Prior experience with enterprise compliance frameworks and online learning platforms. The base pay range for this position is expected in the range below: $70,000 - $120,700 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at ***************. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * This job is a member of the AAdvantage Rewards and Benefit Strategy Team within the Loyalty Division * Your work will impact millions of AAdvantage members every year as you design, grow, and enhance the industry's leading Travel Rewards Program * We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven What you'll do * Design AAdvantage program strategy to ensure AAdvantage is the leading travel rewards program inthe industry * Produce strong business cases through effective, creative, and data-validated narratives * Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors * Evaluate all aspects of the AAdvantage program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects * Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions * Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in Business Analytics or related field; or equivalent experience/training * 3 years related work experience Preferred Qualifications- Education & Prior Job Experience * Masters of Business Administration * Previous loyalty marketing, CRM, insights, customer behavioral sciences experience * Strategy experience in customer focused companies/industries Skills, Licenses & Certifications * Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset * Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives * Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred * Effective organizational and project management skills with ability to manage multiple and shifting priorities * Compelling written and oral communication skills capable of influencing others across levels of the organization What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + This job is a member of the AAdvantage Rewards and Benefit Strategy Team within the Loyalty Division + Your work will impact millions of AAdvantage members every year as you design, grow, and enhance the industry's leading Travel Rewards Program + We're looking for candidates who demonstrate curiosity, take initiative, and are data and results driven **What you'll do** + Design AAdvantage program strategy to ensure AAdvantage is the leading travel rewards program inthe industry + Produce strong business cases through effective, creative, and data-validated narratives + Collaborate and lead cross-functionally with teams such as Loyalty, AAdvantage Customer Service, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, Commercial Planning & Analysis, Premium Guest Services, Operations, and third-party vendors + Evaluate all aspects of the AAdvantage program to determine revenue, benefits, currency, and engagement opportunities and works with stakeholders to prioritize relevant projects + Analyze customer and transaction data from multiple sources to evaluate strategic opportunities and inform decisions + Apply advanced analytics and modeling to support strategic initiatives via partnership with Commercial Planning & Analysis **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor's degree in Business Analytics or related field; or equivalent experience/training + 3 years related work experience **Preferred Qualifications- Education & Prior Job Experience** + Masters of Business Administration + Previous loyalty marketing, CRM, insights, customer behavioral sciences experience + Strategy experience in customer focused companies/industries **Skills, Licenses & Certifications** + Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset + Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives + Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred + Effective organizational and project management skills with ability to manage multiple and shifting priorities + Compelling written and oral communication skills capable of influencing others across levels of the organization **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + You'll play a key role in shaping loyalty engagement strategies and leading impactful, customer-facing campaigns for the AAdvantage program. + This position is ideal for someone who thrives at the intersection of strategy and execution-driving initiatives that deliver incremental revenue and enhance member value. + You'll leverage data analysis to uncover insights and turn them into actionable strategies, while collaborating across departments to lead complex projects and influence decisions that strengthen loyalty throughout the customer journey. **What you'll do** + Leverages data to identify opportunities to enhance customer loyalty and drive incremental value to American through the AAdvantage program + Performs analyses using database software and tools which derive actionable insights and observations about customer behavior that inform strategic decisions about loyalty products and propositions + Produces business cases and onboard others through effective and data-validated narratives + Collaborates extensively with stakeholders in Revenue Management, Marketing, Sales, Finance, Legal, IT, and third-party vendors to evaluate opportunities and implement strategic + Evaluates and refines strategies over time to ensure continued relevancy and objective realization **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor's degree in Business Analytics or related field; or equivalent experience/training + 3 years related work experience **Preferred Qualifications- Education & Prior Job Experience** + Masters of Business Administration + Previous loyalty marketing, CRM, insights, customer behavioral sciences experience + Strategy experience in customer focused companies/industries **Skills, Licenses & Certifications** + Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset + Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives + Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred + Effective organizational and project management skills with ability to manage multiple and shifting priorities + Compelling written and oral communication skills capable of influencing others across levels of the organization **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job * Our goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers. Of course, we also want to make sure we are having fun, working with, and caring for amazing people. * American Airlines Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, develop their design thinking, product mindset and excel technically. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedback. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Collaborate with Dojo Leads and the Director to plan, prioritize, and confirm Dojo engagements. * Clearly communicate Dojo offerings and services to teams, highlighting how they support team success. * Maintain transparent and frequent communication with stakeholders regarding scheduling, constraints, challenges, and successes. * Schedule engagements and meetings based on coach capacity and team priority. * Coordinate hybrid experiences (in-person and remote), including room reservations, food orders, A/V setup, power sources, and other logistics. * Continuously improve the Dojo experience for both teams and coaches by refining processes, templates, ceremonies, and ways of working. * Organize and simplify information to ensure it is easily accessible and consumable by teams and coaches. * Ensure coaches are well-supported with necessary resources such as team status updates, documentation, access, invites, and organized team events. * Maintain a pipeline of upcoming teams, scheduling events to prepare them and their leaders for intake, discovery, and immersive engagements in the Hangar.provide active feedback. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in business administration, Communications or other related field * 3 years of experience working closely with product teams coordinating and organizing events * 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles * Familiarity with internal operations or event planning and marketing * Good understanding of technology operations Preferred Qualifications- Education & Prior Job Experience * Airline industry experience, including engineering / business processes and supporting technology. * Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results. * Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies. * Proven experience in building relationships with senior leaders across the organization to influence and inspire change. Skills, Licenses & Certifications * Excellent organizational and project management skills with a keen attention to detail * Strong leadership and interpersonal skills, with the ability to influence and collaborate across organizations/product teams. * Adaptable and able to pivot strategies when project priorities shift. * Excellent communication and presentation skills. * Strong problem-solving skills and a proactive approach to identifying and resolving issues. * Ability to manage relationships and navigate conflict. * Understands technical concepts and principles. * Results-driven with a focus on delivering high-quality outcomes. * Comfortable working in a fast-paced, dynamic environment with competing priorities. What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + Our goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers. Of course, we also want to make sure we are having fun, working with, and caring for amazing people. + American Airlines Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, develop their design thinking, product mindset and excel technically. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedback. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Collaborate with Dojo Leads and the Director to plan, prioritize, and confirm Dojo engagements. + Clearly communicate Dojo offerings and services to teams, highlighting how they support team success. + Maintain transparent and frequent communication with stakeholders regarding scheduling, constraints, challenges, and successes. + Schedule engagements and meetings based on coach capacity and team priority. + Coordinate hybrid experiences (in-person and remote), including room reservations, food orders, A/V setup, power sources, and other logistics. + Continuously improve the Dojo experience for both teams and coaches by refining processes, templates, ceremonies, and ways of working. + Organize and simplify information to ensure it is easily accessible and consumable by teams and coaches. + Ensure coaches are well-supported with necessary resources such as team status updates, documentation, access, invites, and organized team events. + Maintain a pipeline of upcoming teams, scheduling events to prepare them and their leaders for intake, discovery, and immersive engagements in the Hangar.provide active feedback. **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor's degree in business administration, Communications or other related field + 3 years of experience working closely with product teams coordinating and organizing events + 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles + Familiarity with internal operations or event planning and marketing + Good understanding of technology operations **Preferred Qualifications- Education & Prior Job Experience** + Airline industry experience, including engineering / business processes and supporting technology. + Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results. + Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies. + Proven experience in building relationships with senior leaders across the organization to influence and inspire change. **Skills, Licenses & Certifications** + Excellent organizational and project management skills with a keen attention to detail + Strong leadership and interpersonal skills, with the ability to influence and collaborate across organizations/product teams. + Adaptable and able to pivot strategies when project priorities shift. + Excellent communication and presentation skills. + Strong problem-solving skills and a proactive approach to identifying and resolving issues. + Ability to manage relationships and navigate conflict. + Understands technical concepts and principles. + Results-driven with a focus on delivering high-quality outcomes. + Comfortable working in a fast-paced, dynamic environment with competing priorities. **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As, Analyst/ Sr Analyst, Service Systems Engineering, you will play a key role in American Airline's Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Utilize Engineering and/or Scientific methods to optimize service and inflight processes * Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery * Conduct statistical and root cause analysis to identify areas for improvement * Identify, track, analyze, and optimize areas for improvement in inflight processes * Inspect, implement, and enforce quality standards * Develop strategies to monitor and improve product or service quality * Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement All you'll need for success Minimum Qualifications- Education & Prior Job Experience * Bachelor's degree in Industrial Engineering, Process Optimization, or a related field * 3+ years of experience in Industrial Engineering, process optimization, or a related field Preferred Qualifications- Education & Prior Job Experience * Master's degree in Industrial Engineering, Process Optimization, or a related field * 5+ years of experience in Industrial Engineering, process optimization, or a related field * Experience in the airline industry or a related field * Certification in Lean, Six Sigma, or a related methodology Skills, Licenses & Certifications * Strong analytical and problem-solving skills * Excellent communication and collaboration skills * Strong attention to detail and ability to maintain high levels of accuracy and quality * Ability to work in a fast-paced environment and adapt to changing priorities * Strong business acumen and understanding of the airline industry * Proficiency in Microsoft Office, including Excel, Word, and PowerPoint * Experience with data analysis and statistical software, such as R or Python * Certification in Lean, Six Sigma, or a related methodology (preferred) What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** As, Analyst/ Sr Analyst, Service Systems Engineering, you will play a key role in American Airline's Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ - Utilize Engineering and/or Scientific methods to optimize service and inflight processes - Conduct quality assurance rides (QARs) and evaluate the end-to-end system of service delivery - Conduct statistical and root cause analysis to identify areas for improvement - Identify, track, analyze, and optimize areas for improvement in inflight processes - Inspect, implement, and enforce quality standards - Develop strategies to monitor and improve product or service quality - Serve as a subject matter expert on key processes and systems, driving targeted recommendations for improvement **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** - Bachelor's degree in Industrial Engineering, Process Optimization, or a related field - 3+ years of experience in Industrial Engineering, process optimization, or a related field **Preferred Qualifications- Education & Prior Job Experience** - Master's degree in Industrial Engineering, Process Optimization, or a related field - 5+ years of experience in Industrial Engineering, process optimization, or a related field - Experience in the airline industry or a related field - Certification in Lean, Six Sigma, or a related methodology **Skills, Licenses & Certifications** - Strong analytical and problem-solving skills - Excellent communication and collaboration skills - Strong attention to detail and ability to maintain high levels of accuracy and quality - Ability to work in a fast-paced environment and adapt to changing priorities - Strong business acumen and understanding of the airline industry - Proficiency in Microsoft Office, including Excel, Word, and PowerPoint - Experience with data analysis and statistical software, such as R or Python - Certification in Lean, Six Sigma, or a related methodology (preferred) **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.