American Airlines reviews

Great pay and benefits if you’re a mainline employee.

The hours are not the typical 9 to 5 and there is a work schedule bid every 3 months or so based on based on flight schedules and seniority is an important factor.

The pay, benefits and free flights.

Management is non-union so they are not helpful and try to stay out of matters between employees which doesn’t make for a good working environment.

I would improve the company By expecting employees to treat each other with more respect and taking accountability for their actions. Individual employees are never called out when doing some thing wrong whether it be with their job performance or towards a fellow employee. This is something that definitely needs to be addressed.

Show that you are a great team player and would be great with customers which will be your biggest role, interacting with customers and maintaining a calm and friendly composure. You also need to be able to switch gears at the drop of a hat and learn many different duties, which mostly all include face-to-face customer interaction.

Customer service agents working at a mainline station are paid very well. I don’t know how much competing companies pay their agents, but I highly doubt it’s more than or even as much as AA agents are paid plus multitude of benefits.

There is a lot of diversity among the organization, considering the industry, which has locations worldwide. And each location needs a large amount of people to operate, which makes diversity a given.

Personally, the most fulfilling aspect of my work at American Airlines was helping the customers especially during times of duress. I enjoyed helping customers finding an alternate way to get to their destination when there were delays and cancellations. I would go out of my way to get them to their destination as quickly and efficiently as possible, rather than just book them on the next available flight, which could be a day or two out. I enjoyed the challenge, but especially enjoyed helping the customers and seeing the relief and joy on their face.

People at the airport usually hate American airlines or delta workers due to the pay difference and benefits we obtain for working for then so we aren't very well liked

No two days were ever the same. You are responsible for yourself and rarely interact with management. Amazing benefits and a great company to work for long-term.

It is all seniority-based. You may go above and beyond but there are no real rewards for working hard. Long days with constant changes.

Free and discounted flights for yourself and family/friends. Great healthcare insurance options and generous pay for the work performed. Meeting new people and going new places constantly.

I was with American Airlines for 35 years. Just retired and would like to apply for a reservationist working remote.

I have none

English

The recognization and respect a company like American Airlines.

I think the companies culture is fantastic, because all the different cultures that I work with.

Resume

Compared to the industry, I would rather be with an respective company

The reputation and knowing all the demographics with American Airlines

Working with people I worked as a flight attendant for 35 years

It usually consists of either offloading or loading a plane with bags it's really strenuous for the actual assignment but they give you an hour or two of break after a flight

Travel benefits, if you’re lucky to find a flight that’s not full.

To many ‘chiefs’. Not much accountability within senior management.

Flexibility depending on position held.

More accountability in upper management

Lots of practice and position research

Mediocre

Highly diverse

Interacting with The employees and global environment

I was with American Airlines for 35 years. Just retired and would like to apply for a reservationist working remote.

I have none

English

The recognization and respect a company like American Airlines.

I think the companies culture is fantastic, because all the different cultures that I work with.

Resume

Compared to the industry, I would rather be with an respective company

The reputation and knowing all the demographics with American Airlines

Working with people I worked as a flight attendant for 35 years

Good health benefits. Flight privledges

Unpredictable salary does not support cost of living. Poor management

I had the opportunity to grow and achieve a senior management position and have a great career.

I can't think about anything negative or that I disliked at the time.

All the benefits offered were great, including flying and travel for myself and family.

I like my colleagues and that I work from home.

We don't have any work life balance and the company doesn't see this as a priority.

Flight benefits

The friendly environment, working for Flight attendants and management..

Airplanes fuel.

Weekends off, holiday pay

Variety of work assigned, each shift work be different from the last

Working shift work on a rotational basis.

Work hours can be changed

Fast-paced and helped me develop excellent multitasking, problem-solving skills. Customer-centric culture.

Loved working here so it's hard to say, but the schedules in an operations position are a bit tough: changing shifts and working on holidays.

Travel!

Pretty good company overall. Would recommend the company to a friend.

Working holidays ,weekends and sometimes midnight shift

Standby travel

Free flight benefits

Unsupportive leadership, the unions run the company, negative and stressful working environment

Free flight benefits

I like the office staff I work with, leadership is very understanding.

Pay does not increase to match the continually growing job description based on what the people who used to have these responsibilities get paid.

Free flights. Knowledge of how airlines work from the inside out. Always learning something new.

Something different everday

Flying for free and great health insurance

Flight benefits and international travel.

Low pay and slow upward mobility.

Cheap flights!

Travel customer care

Furlough job displacement and lack of communication between staff

Travel and customer care

Supportive and collaborative teams

Reactive, no forward thinking

Free Flights

Everything as group working

Non

Living good in the place of my with my earning, and my health is very good

Everything

Some lowly educated co-workers some unprofessional behavior

Flight benefits

No two days were ever the same. You are responsible for yourself and rarely interact with management. Amazing benefits and a great company to work for long-term.

It is all seniority-based. You may go above and beyond but there are no real rewards for working hard. Long days with constant changes.

Free and discounted flights for yourself and family/friends. Great healthcare insurance options and generous pay for the work performed. Meeting new people and going new places constantly.

American Airlines is a great company!

I honestly love everything about American!

Flight benefits!

Diversity Flexibility

Seniority rules every aspect

Travel benefits and experience many cultures and cities

Culture, Fast Pace, Opportunity

Pandemic has fundamentally changed the industry, our business is down 75%

Flight benefits for my family

Still there great company

Lots of challenges noses in Dallas

Flying and meeting interesting people

Great company to work for.

I don’t have any complaints.

Travel Benefits and the health insurance

The people

If you pick up someone’s shift there’s a 2-4 hour gap. Instead of the next shifts being 30mins different

Flying benefits

People and benefits.

The benefits could how being better.

Travel and retirement

Dealing with people because when you assist people in what ever their needs are in your field, they are appreciative and when you make them smile with joy it makes you smile with joy

Not dealing with people

Traveling

Everybody showed us love

They didn’t work us for to many hours

Income tax checks

Helping passengers

The management In Haiti was not the best.

The Flight benefits, because I only paid the taxes.

People interact with 100s of different people

Short hours not enough time with people

Flights

Flexibility Is something that I cherish in the workplace.

Never home when flying full time is one thing I do not like about the job.

Traveling the world is a benefit if the job that I enjoy.

They help people they ask if everybody is okay. They are so nice and friendly . The staff are so helpful and great.

They are very busy I should slow down and check if everything is fine .

To slow down .they to focus on what they are doing

I enjoy the flight benefits and working with people to help them get to where they need to go.

The lack of flexibility and how the schedule is constantly changing with little notice

My favorite part is the flight benefits because I am able to travel to places that I wouldn't be able to without them.

Flight Benefits when you can use them. Easy job.

Manager. Fight among work-groups.

Flight Benefits

It usually consists of either offloading or loading a plane with bags it's really strenuous for the actual assignment but they give you an hour or two of break after a flight

I work with planes on the ground, I have heard of coworkers going into the planes that aren't being used for the night to do that though

People at the airport usually hate American airlines or delta workers due to the pay difference and benefits we obtain for working for then so we aren't very well liked