American Customer Care Remote jobs

Job DescriptionDescription: Looking to kickstart your career in recruitment? ACC Management Group, Inc. is growing, and we're looking for a sharp, motivated Talent Acquisition Specialist to help us source and hire top talent. If you're energized by fast-paced work, love connecting with people, and want real hands-on experience in hiring, this is the role for you. You'll learn the ins and outs of recruitment, sharpen your skills, and build a strong foundation for a career in talent acquisition - all while helping us grow a winning team! ACC Offers: Competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, and paid time off! Position Summary Partner with business leaders, hiring managers and HR to establish and drive overall talent acquisition strategies. This position will oversee the entire life cycle of the recruitment process and may be assigned additional duties within the HR department on an as needed basis. This role will primarily be recruiting for property management specific positions and will report to the Director of Human Resources. Essential Duties Identify and source great talent for current and future open positions within the organization. Partner with hiring managers on recruitment efforts for their department. This includes, but is not limited to posting positions, scheduling, and conducting phone interviews, background checks and coordinating new hire communications. Processes new employee's onboarding activities in the HRIS system, Paylocity by adhering to policies and legal requirements. Use social media, job boards, internet sourcing and other technical means to source passive and active candidates for open positions. Develop and maintain networking relationships with community organizations, colleges and universities, alumni organizations, industry organizations, employee, and colleague contacts to help identify and source qualified talents. Travel to various locations for interviewing and job fairs, as required. Drive continuous improvement regarding talent acquisition efforts, onboarding and other HR processes. Assist with compliance efforts to ensure ADA/EEO guidelines are enforced and abided, ensuring staffing requirements are met in accordance with legal guidelines. Serve as back-up for corporate office phone traffic, when main contact is out. Other related duties, as assigned. Requirements: Required Skills/Abilities: Excellent verbal and written communication skills along with attention to detail. Excellent interpersonal skills with good negotiation tactics. Ability to create and implement sourcing strategies for recruitment, for a variety of roles. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems (Indeed, LinkedIn, etc.). Proficient with Microsoft Office Suite or related software. Education and Experience: Associate or bachelor's degree in a related field, or equivalent work experience, required. Two to five years managing all phases of the recruitment and hiring process, highly preferred, but not required as we will train. Physical Requirements: The physical requirements described here are representative of those that may be necessary for an employee to successfully perform the essential functions of this desk-based position, with or without reasonable accommodation. This role is primarily sedentary and performed in an office or remote work environment. While performing the duties of this position, the employee is regularly required to communicate effectively, including the ability to see a computer screen, hear, and speak. The employee must be able to remain in a stationary position for extended periods, operate a computer and other standard office equipment, and perform tasks requiring fine motor skills and hand-eye coordination. Occasional reaching, lifting, or moving of items up to 20 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Travel Requirements Travel may be required from time to time using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) - also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human' AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction - all while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years' experience in corporate consulting, ideally with enterprise clients 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research Fluency with modern diagram tools such as LucidChart and Miro Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a related field required #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus. . Representante Bilingüe en Español Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación. Debevivir en Texas para ser elegible para este puesto remoto. What will I do as a Bilingual Spanish Representative? Insurance is one of the most sustainable industries around! Look at it this way - as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers. Qué hare como Representante Bilingüe en Español? ¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes. Duties and Responsibilities Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs. Educate the customers on our insurance products and services while identifying opportunities to sell additional products. Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. Engage in a conversation with people from all walks of life. Every caller is unique, so providing and customizing assistance according to the policyholder's needs is a crucial part of the role. Deberes y responsabilidades: Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades. Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales. Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio. Participe en una conversación con personas de todos los ámbitos de la vida. Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto. As a Bilingual Spanish Representative, you will get: Remote Work. This position is 100% remote. We will send you the equipment needed for this role. Full time hours. 40-hour work week. Job Stability. We've been in business since 1936. Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing. Medical, Dental and Vision Insurance. We will help cover the cost of your premium. Tuition Reimbursement. Your goals are important and we'll help you achieve them. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Most of our senior leadership started as agents. We promote from within! Annual Performance Reviews. We reward your good work with more money. Como Representante Bilingüe en Español, obtendrás: Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto. Horario de Tiempo Completo. Semana laboral de 40 horas. Estabilidad laboral. Estamos en la industria desde 1936. Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar. Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima. Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas. Programa de referidos. Tenemos uno de los programas de referidos mejor pagados. Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro! Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero. What are the qualifications to be a Bilingual Spanish Representative at Afni? At least six months working in a service or sales environment Ability to work in a fast-paced environment Ability to multitask and use effective time management A minimum of 6 months of work-at-home experience is required. Ability to communicate written and verbally in both Spanish and English Computer skills Cuáles son los requisitos para ser un representante bilingüe en español en Afni? Al menos seis meses trabajando en servicio al cliente o ventas Capacidad para trabajar en un entorno acelerado Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo Se requiere un mínimo de 6 meses de experiencia trabajando desde casa. Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles Habilidad para trabajar con un CRM. TXVHINBL At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo. What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) 25Mbps Download/10Mbps Upload Ping Rate - Less than 100 ms A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours Lo que necesitas para prosperar en nuestro entorno remoto: Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular) 25 Mbps de descarga/10 Mbps de subida Tasa de ping: menos de 100 ms Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo. Posibilidad de estar en la cámara web durante las horas de trabajo Requirements Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States Requisitos: Mayor de 18 años de edad Preparatoria terminada

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. The ideal candidate will have expertise with the Field Service Management (FSM) module. To be considered for this role, you must be a U.S. citizen and willing and able to subscribe to a Public Trust background. This is a 100% remote opportunity As a ServiceNow Technical Consultant, working remotely, you will be responsible for the successful design, implementation, and ongoing support of ServiceNow solutions that meet our clients' business needs. You will work closely with clients to understand their requirements, provide technical guidance, and ensure the seamless integration and optimization of ServiceNow applications. What You will Do: Advanced Solution Design and Implementation: Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions. Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction. Customization and Integration: Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies. Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods. Project Leadership: Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget. Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication. Technical Consulting and Support: Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals. Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations. Documentation and Standards: Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows. Ensure adherence to technical standards and best practices across all projects. The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%. What You Will Bring: Minimum of 3-5 years of experience working with ServiceNow platform. Proven experience in designing, developing, and implementing ServiceNow solutions. Proficiency in JavaScript, HTML, CSS, and other web development technologies. Strong understanding of ServiceNow architecture and data model. Experience with ServiceNow integration methods, including REST and SOAP APIs. Knowledge of ITIL processes and best practices. Bachelor's degree in computer science, Information Technology, or a related field. Certifications: ServiceNow Certified System Administrator (CSA) is required. Additional certifications, such as ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) are highly desirable. Preferred Qualifications: Experience with Customer Service Management and CCaaS. Experience with CTI and IVR integrations. Experience with Agile/Scrum methodologies. Familiarity with additional ServiceNow products and modules. Knowledge of cloud platforms and technologies. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking an AWS Project Manager to join our team. This is a 100% remote role based in the US. Our TTEC Digital AWS Partner Practice is comprised of 150+ brilliant technical experts, has received numerous best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and delivered over 500 AWS customer launches which improved the customer experience for more than 3.5 million conversations to date. As an AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with the clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, Our AWS Practice PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them the ability to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client's investment and their team's welfare and state of mind. Our PMs should be good at communicating success and failure equally well. Our AWS Practice is not perfect, but we are customer-obsessed and want our customers to know that we have their back. What You Will Be Doing Daily, the Project Managers focus on the following areas: Schedule stand-ups and other meetings with their team and their clients. Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources Keep team members busy. There's always work to be done. Our PMs help devs find the right work them. Assist in documenting the design of the process for the contact center Provide key assistance for transitioning from delivery to managed services Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies. Identifying tradeoffs between various solution options. What You Bring to The Role Knowledge of the contact center industry is a big plus Experience managing complex technology projects in/for large organizations AWS ecosystem knowledge - AWS Certifications are even better. Certified Scrum Master, SAFe certification Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results. Thorough knowledge of agile methodologies such as Scrum #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (English & can SPEAK SPANISH) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: February 24, 2025 * Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks * Production Schedules available: * Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) * Pay: $15.87/hr * Must be Bilingual (English & Speak Spanish)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an exceptional Senior CX Technology Solutions Advisor who excels with contact center technologies and artificial intelligence in the customer and employee experience domain. This role will serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. The ideal candidate will bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to our clients. This person will demonstrate both technical knowledge with consultative excellence. We're looking for someone who approaches client interactions with humility and genuine enthusiasm for how a strategic solution can transform customer experience, create scale, reduce cost, and fuel growth. This role requires someone who can connect technical possibilities with business outcomes while building strong relationships with clients and internal teams. This is a 100% remote opportunity! What You'll Be Doing: Navigate early pipeline leads and opportunities, particularly for complex, multi-practice pursuits Help sellers get to the next step on a pursuit: a conversation, workshop, innovation lab, consulting engagement or phase one modernization initiative Facilitate client discovery workshops or delivery short-term client engagements to understand their current needs, limitations, strengths … and define their path forward, typically with a blend of solution components across CCaaS, AI, CRM, Analytics, Advisory services Develop roadmaps showing how AI can progressively transform CCaaS implementations Articulate the business value of the proposed roadmap or scope in clear compelling terms Create frameworks for measuring and maximizing ROI from combined CCaaS and AI investments Collaborate with other advisors to provide comprehensive coverage across the technology landscape Develop winning proposals Expand our reach to open new opportunities, particularly for our emerging capabilities Shape pursuit and close strategies … target $2-3m/quarter of influenced revenue Contribute to the ongoing maturation and differentiation of our go-to-market. In the context of building and advancing pipeline … contribute to TTEC Digital thought leadership in support of the market trends and client needs associated with AI, Hyperscalers, and large enterprise complexities What You'll Bring: Extensive knowledge of traditional CCaaS platforms (such as Cisco, Genesys, Five9, NICE CXone, Talkdesk, etc.. ) Experience with at least one of the Hyperscalers (Amazon, Google, Microsoft), including their strengths/weaknesses in contact center, AI, and CX/EX. Deep understanding of how AI technologies integrate with contact center environments (including conversational AI, predictive analytics, agent assistance tools) and ideally some early experience with agentic Expertise with related technologies: WFM, QA, dialers, telephony, .. Proven track record in solutions engineering or pre-sales technical roles for CCaaS/AI solutions o 8+ Years of Industry Experience working with Contact Center Technology o 5+ Years of Technical Experience with IVA, Generative AI, and Advanced Speech Systems o Experience in managing large multi-site contact center implementations o Strong knowledge of IVA, Speech Engine, Back-end, Reporting, and CTI architecture o Experience designing migration strategies from legacy contact centers to AI-enhanced CCaaS platforms Strong consultative approach with demonstrated ability to develop practical implementation methodologies Demonstrated success in articulating the business value of combined CCaaS, CRM, and AI investments Bachelor's Degree (Master's Degree or MBA is a plus) Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here!

Bringing smiles is what we do at TTEC... for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you'll be a part of bringing humanity to business. #ExperienceTTEC **What You'll be Doing** Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for - and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients' industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. **During a Typical Day, You'll** + Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. + Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. + Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients' business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. + Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth + Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage + Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. + Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. **What You Bring to the Role** + 15 years of business leadership experience, preferably in the customer experience industry + In depth knowledge of customer experience with enterprise level technology industry clients + Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. + Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. + A problem solver with demonstrated success influencing, managing and being part of matrix organizations. + Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment + Someone who galvanizes the team, excites the masses about one's vision / operational plan, and balances being a take-charge leader with having a collaborative approach **COMPENSATION & BENEFITS** The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: + Medical, dental, and vision + Tax-advantaged health care accounts + Financial and income protection benefits + Paid time off (PTO) and wellness time off **About TTEC** For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. **Title:** _Vice President, Client Success - Technology (US Remote)_ **Location:** _TX-Austin_ **Requisition ID:** _0490A_

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Your potential has a place here with TTEC's award-winning employment experience. As a T **emporary Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish English** working remotely, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This role is limited to residents of certain locations in the United States only This position is open to residents of AL, AR, AZ, FL, GA, ID, KS, KY, LA, MI, MO, MS, NE, NM, NV, OK, SC, SD, TN, TX, UT, VA, WV, WY. Applications for this role will not be accepted from residents of AK, CA, CO, CT, DE, HI, IA, IL, IN, MA, MD, ME, MN, MT, NC, ND, NH, NJ, NY, OH, OR, PA, RI, VT, WA, WI, Washington DC, or outside of the United States. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com. **What You'll be Doing** TTEC supports a number of government contracts for both long term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours' notice. When a national emergency strikes, we're at the ready. These positions are fulfilling as you support those US residents when they are at their time of need. **During a Typical Day, You'll** + Consult with your neighbors on the available services that can support their situation + Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat + Respond to customer inquiries with active listening + Resolve customer issues with patience and understanding **What You Bring to the Role** + 6 months or more of customer services experience + High school diploma or equivalent + Great written and verbal communication skills in Spanish-English + Computer experience + Bilingual in English and Spanish + Because this is in support of a US government assignment, you must be a US citizen **Technology** + High speed internet (> 15 mbps) + While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets + Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in + We will provide a computer to be used for the duration of this project **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base wage of $17.75 per hour plus an additional $5.09 per hour for the first 40 hours in lieu of health benefits for this temporary role. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Job:** __Customer Care Representative_ **Title:** _Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA_ **Location:** _null_ **Requisition ID:** _0478N_

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Business-to-Business Sales Representative working remotely you'll be a part of bringing humanity to business. #experience TTEC. Inbound and Outbound opportunities available. Our TTEC work from home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You'll be Doing Are you results-focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future clients. Focused on achieving revenue quotas, you'll provide professional service & sales for Fortune and Enterprise level accounts. Whether it's getting answers for customers quickly, consulting on products & services with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Bring your strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sales opportunities What You Bring to the Role 1 year or more of business development and/or business-to-business sales experience 1 year or more experience of selling SaaS products for some programs One year or more post-secondary education Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to the next level Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What you can expect: Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $13 to $19 per hour plus performance bonus, and commission opportunities based on the program And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-TX-AustinJob: Sales / Business Development

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Zendesk Solution Architect to join our organization! This is a 100% remote opportunity. As the Zendesk Solution Architect, working remotely in the United States, you will serve as a player-coach across pre-sales, solutioning, delivery oversight, and strategic advisory. This role sits at the center of our CRM strategy within the broader CCaaS, hyperscaler, and Customer Experience (CX) ecosystem, supporting a cross-functional “pod” of technologists aligned to accelerating value for our clients. The ideal candidate brings deep technical and functional experience across the full Zendesk suite-Support, Guide, Sell, Explore, Sunshine, Workforce Management, QA, integrations, and broader CCaaS adjacency. This role is responsible for shaping solution architecture in early-stage pursuits, guiding our teams through best-in-class implementations, and helping to mature our Zendesk GTM and delivery capabilities. You will partner closely with delivery, sales, alliances, and cross-cloud technologists to ensure a unified CX perspective across Salesforce, Zendesk, CCaaS platforms (Genesys, Amazon Connect, NICE, Five9, etc), and hyperscalers (AWS, Azure, Google). What You Will Do: Pre-Sales & Solution Engineering (40%) Serve as the primary technical architect for Zendesk-aligned opportunities across North America. Lead discovery, solution shaping, use-case definition, integration patterns, and scoping for the full Zendesk portfolio. Partner with Sales, Alliances, and practice leadership to support RFP responses, demos, client briefings, and workshops. Translate business goals into platform architecture that fits within a modern, multi-cloud CX ecosystem. Delivery Leadership & Player-Coach Enablement (40%) Provide architectural oversight on active engagements to ensure quality, scalability, and alignment to best practices. Mentor a pod of multi-cloud technologists across CRM, CCaaS, and AI domains; elevate skills and raise architectural maturity. Create repeatable assets, templates, reference architectures, and estimation frameworks. Guide teams on the intersection of Zendesk with CCaaS and enterprise systems (CRM, data, AI/ML, integrations). Strategic Practice Support (20%) Help refine and mature our CRM strategy as it relates to CCaaS evolution, hyperscaler partnership motion, and emerging CX trends. Provide thought leadership on platform evolution, releases, CX orchestration, data connectivity, and AI-driven service models. Represent the Zendesk capability within internal and external forums, partner communities, and GTM programming. What You Will Bring: 5-10+ years of experience designing and implementing Zendesk solutions across enterprise environments. Hands-on expertise with Zendesk Support, Guide, Sell, Explore, Sunshine (CRM & custom objects), WFM/QA, and App Framework. Strong understanding of modern CCaaS platforms (e.g., Amazon Connect, Genesys Cloud CX, NICE, Five9) and how Zendesk integrates with them. Familiarity with multi-cloud and hyperscaler ecosystems (AWS strongly preferred). Proven experience in pre-sales solutioning, including discovery leadership, scoping, architecture design, and client-facing presentations. Experience leading delivery teams, reviewing solutions, and mentoring developers/administrators. Ability to translate CX strategy into technical implementation paths across CRM, CCaaS, and data/AI layers. Strong communication, executive-facing presence, and the ability to simplify complex concepts. Preferred Qualifications Zendesk certifications across Support, Admin, and Developer tracks. Experience with CRM platforms (Salesforce highly preferred) and multi-system orchestration. Experience building custom apps, middleware integrations, and REST API frameworks. Prior experience in a consulting or systems integrator environment. Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Hourly Pay Range: $13.94 - $21.63 As a Bilingual UM Collector, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. You will initiate outbound calls and field inbound calls from responsible parties and attempt to collect money owed. In addition to your base pay we reward performance and quality with extra money per hour. Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within! What You'll Do Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation. Initiate outbound calls and field inbound calls from responsible parties and attempting to collect money owed Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries. Utilize Skip Tracing techniques to contact consumers to reach a settlement. What You'll Get Full time. 40 hours per week schedule with overtime opportunities. Job stability. We've been doing this work in Bloomington for over 80 years! Training. We'll teach you everything you need to be great! Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays! Benefits. Medical, dental & vision insurance with premiums partly paid by the company! College tuition Up to $5,250 annually! Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events! Referral Program. One of the best unlimited employee referral bonus programs out there. Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents! Annual Performance Reviews. We reward your hard work with annual wage increases. We have remote opportunities to work with us in the following states: Alabama Arizona Florida Georgia Kentucky North Carolina South Carolina Texas VHArS

Your potential has a place here with TTEC's award-winning employment experience. As a **Licensed Property & Casualty Insurance Agent working remotely** , you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC work-from-home team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need. **What You'll be Doing** Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You'll** + Answer incoming communications from customers + Conduct research to provide answers for customers to resolve their issues + Some upselling of products or services to existing customers may be required **What You Bring to the Role** + Active Property and Casualty License + 6 months or more of customer service experience + High school diploma or equivalent + Recognize, apply and explain your product or service knowledge + Integrity to follow guidelines on maintaining members' privacy + Computer experience + High speed internet (> 25 mbps) + While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) + Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in **What You Can Expect** + Continuing education paid for by TTEC + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + Base pay of $21 per hour plus performance bonus opportunities + And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************************************ for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. \#LI-Remote **Job:** __Customer Care Representative_ **Title:** _Licensed Property & Casualty Insurance Agent - Remote USA_ **Location:** _null_ **Requisition ID:** _047ZE_

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential." ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin. The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee. The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others. This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes. The Forensic Case Manager position offers: The ability to self schedule and flex work schedules to accommodate personal time. Strong supervisors and team members willing to support each other. Very team oriented approach to case management. Working from home. Job Purpose This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods. Job Responsibilities The primary duties and responsibilities are as follows: Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community. Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP. Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments. Facilitate treatment team(s) collaboration to best meet client recovery outcomes. Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change. Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc. Along with other team members, manage crisis situations with appropriate interventions. Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events. Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes. Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms. Testify in court; being professional in appearance and thoroughly prepared. Comply with all company and DHS quality standards and time frames for all documents and communications. Be very familiar with community resources and seek further development based on client and agency needs. Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities. Work as a team player with peers and client teams. Other duties identified and assigned. Qualifications Education/Experience: Bachelor's degree in Human Services or Related Field. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required. Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology. Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier. Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable. Knowledge, Skills, and Abilities: Excellent creative and conceptual thinking abilities Strong people skills Strong communication skills, both verbal and written Advanced organizational skills with the ability to handle multiple assignments Professional Competencies A foundational understanding of Wisconsin State Statute 971. Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses. Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses. Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care. Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible. Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration. Ability to collect, organize, and utilize data for program improvement purposes. Agency Competencies TRAUMA INFORMED CARE COMPETENCIES Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another. Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma. As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma. Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes. Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs. Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people. Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying. Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate. WORKPLACE COMPETENCIES Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues. Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems. Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities. Work Environment The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance. The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle. Direct Reports There are no staff that directly report to this position. There are no staff that directly report to this position. We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call text or email Alyssa at ************ ****************** for further details. Starting wage is $26/hr. with potential for increase based upon education and/or experience.

Full-time Description Looking to kickstart your career in recruitment? ACC Management Group, Inc. is growing, and we're looking for a sharp, motivated Talent Acquisition Specialist to help us source and hire top talent. If you're energized by fast-paced work, love connecting with people, and want real hands-on experience in hiring, this is the role for you. You'll learn the ins and outs of recruitment, sharpen your skills, and build a strong foundation for a career in talent acquisition - all while helping us grow a winning team! ACC Offers: Competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, and paid time off! Position Summary Partner with business leaders, hiring managers and HR to establish and drive overall talent acquisition strategies. This position will oversee the entire life cycle of the recruitment process and may be assigned additional duties within the HR department on an as needed basis. This role will primarily be recruiting for property management specific positions and will report to the Director of Human Resources. Essential Duties Identify and source great talent for current and future open positions within the organization. Partner with hiring managers on recruitment efforts for their department. This includes, but is not limited to posting positions, scheduling, and conducting phone interviews, background checks and coordinating new hire communications. Processes new employee's onboarding activities in the HRIS system, Paylocity by adhering to policies and legal requirements. Use social media, job boards, internet sourcing and other technical means to source passive and active candidates for open positions. Develop and maintain networking relationships with community organizations, colleges and universities, alumni organizations, industry organizations, employee, and colleague contacts to help identify and source qualified talents. Travel to various locations for interviewing and job fairs, as required. Drive continuous improvement regarding talent acquisition efforts, onboarding and other HR processes. Assist with compliance efforts to ensure ADA/EEO guidelines are enforced and abided, ensuring staffing requirements are met in accordance with legal guidelines. Serve as back-up for corporate office phone traffic, when main contact is out. Other related duties, as assigned. Requirements Required Skills/Abilities: Excellent verbal and written communication skills along with attention to detail. Excellent interpersonal skills with good negotiation tactics. Ability to create and implement sourcing strategies for recruitment, for a variety of roles. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems (Indeed, LinkedIn, etc.). Proficient with Microsoft Office Suite or related software. Education and Experience: Associate or bachelor's degree in a related field, or equivalent work experience, required. Two to five years managing all phases of the recruitment and hiring process, highly preferred, but not required as we will train. Physical Requirements: The physical requirements described here are representative of those that may be necessary for an employee to successfully perform the essential functions of this desk-based position, with or without reasonable accommodation. This role is primarily sedentary and performed in an office or remote work environment. While performing the duties of this position, the employee is regularly required to communicate effectively, including the ability to see a computer screen, hear, and speak. The employee must be able to remain in a stationary position for extended periods, operate a computer and other standard office equipment, and perform tasks requiring fine motor skills and hand-eye coordination. Occasional reaching, lifting, or moving of items up to 20 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Travel Requirements Travel may be required from time to time using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year. ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #IND123

At Percepta, we bring first-class service across each market we support. As Commercial Solutions Specialist in Dearborn, MI(Remote), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Position will serve as the primary technical support fort all FPI services: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer. During a Typical Day, You'll * Be first point of contact for technical support. * Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. * Take ownership to resolve complex issues, working independently and cross functionally. * Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. * Capture customer support issue trends and report to management * As needed general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support * Update Customer & Internal Knowledge base as necessary based on customer calls and trends. * Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. * Provide updates, status, and completion information to management. * Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. * Look for opportunities to improve turnaround time to customers. * Identify trends and report out on business improvement opportunities. * Backup Account business owner when he/she is either out of the office or not available. * Support Ford business owner by working closely together on escalated cases. * Manage customer handling processes. * Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Keep abreast of anticipated program launches and changes. * Work with Manager of NA Operations on monthly business reports as needed. * Thrives in a remote environment Interact with the Percepta and client team as required to drive operational excellence. * Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. * Support all Percepta Call Center policies and procedures. * Attend and participate in team meetings. * Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. * Complete training courses as directed by Operations and/or Training. * Complete additional tasks / projects as needed. What You Bring to the Role * High school diploma required. * Associate degree or college degree preferred. Experience * 3 years contact center experience required. * Previous experience working on a Percepta or Ford program advantageous. * Understanding of operations program handling processes preferred Skills * Problem solving skills. * Excellent written, verbal and listening skills. * Strong empathy along with an awareness of customer/user loyalty drivers * Ability to work well with all levels of the organization. * Excellent organizational, time management and strong problem-solving skills. * Logical thinker * Proven ability to work in a fast-paced environment. * Works well independently and in a team environment. * Ability to multi-task What You Can Expect * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

Bringing smiles is what we do at TTEC… for you and the customer. As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you'll be a part of bringing humanity to business. #ExperienceTTEC What You'll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set. The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for - and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships. As a client success executive, you should stay up to date on market trends impacting your clients' industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives. To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio. You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably. During a Typical Day, You'll * Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions. * Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance. * Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients' business needs and market trends. Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies. * Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth * Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage * Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels. * Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance. What You Bring to the Role * 15+ years of business leadership experience, preferably in the customer experience industry * In depth knowledge of customer experience with enterprise level technology industry clients * Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques. * Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment. * A problem solver with demonstrated success influencing, managing and being part of matrix organizations. * Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment * Someone who galvanizes the team, excites the masses about one's vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000. This position is eligible to participate in a sales incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: * Medical, dental, and vision * Tax-advantaged health care accounts * Financial and income protection benefits * Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.