ACS Solutions jobs - 83 jobs

This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. Proactively grow the breadth and depth of strategic relationships within assigned customers. Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption. Closely manage and nurture accounts to identify and eliminate risk of attrition. Partner with internal stakeholders to align account activities with the customers business case and strategy. Proactively informs customers of features, issues, resolutions that may increase customer value and loyalty. Ensure customers are aware of and educated on new features and releases. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs. Own the delivery of periodic customer health-checks. Identify renewal risk(s) and partner with internal teams to recommend a solution, remediate, and ensure a successful renewal. Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services. Identify areas for cross selling/up-sell opportunities to expand sales. Participate in other projects or duties. SUPERVISORY RESPONSIBILITIES: N/A KNOWLEDGE, SKILLS AND ABILITIES: Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel and PowerPoint. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards. EDUCATION AND TRAINING: Bachelor's Degree Six (6) plus years of customer success, account management, or sales experience in SaaS or similar industry. Minimum 3 years in a customer service-oriented role required. Broad knowledge and experience in Sales and Marketing processes and systems. Experience with Sales and Marketing technology such as Salesforce, etc. Or equivalent combination of education and/or experience Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $65,400.00 - $85,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

The Tax Research Analyst role requires expertise in tax mapping, AI tools, and industry-specific taxation to research, interpret, and structure tax content for Vertex products, demonstrating efficiency and providing clear research support. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Analyze and interpret how categories, taxability, and regulatory changes impact Vertex products, ensuring accurate content updates and compliance. Communicate effectively with internal and external stakeholders to address tax law changes and customer needs. Monitor and analyze processes, focusing on the impact on customers; re-evaluate items as necessary and collaborate with the Tax Research team to resolve issues related to taxability when items do not function as expected. Test and support the implementation of tax content and process changes, contributing to quality assurance and operational efficiency. Collaborate with cross-functional teams-including Product Management, Engineering, and Tax Research-to achieve organizational objectives. Professional Development to support Vertex Objectives may be necessary KNOWLEDGE, SKILLS AND ABILITIES: Taxonomy & Classification Expertise Understanding of taxonomy structures, hierarchical classification, and metadata standards. Experience with category mapping and harmonization across multiple systems. Data Analysis & Mapping Strong analytical skills for interpreting data relationships and mapping categories accurately. Familiarity with data normalization and enrichment techniques. Governance & Compliance Knowledge of data governance principles, standards, and best practices. Ability to ensure compliance with internal and external classification guidelines. Attention to Detail High level of accuracy in mapping and validating categories. Ability to identify inconsistencies and resolve classification conflicts. Communication & Collaboration Strong written and verbal communication skills for documenting taxonomy rules and guidelines. Ability to work cross-functionally with data stewards, governance teams, and business units. Strong communication (oral, written, presentation and facilitation) skills. Problem-Solving & Critical Thinking Ability to troubleshoot mapping issues and propose solutions. Comfortable working with ambiguous or incomplete data sets Ability to apply professional concepts, experience and company objectives in order to perform an in-depth analysis of situations or data to resolve complex issues in creative ways. Ability to problem-solve. Expertise in a specific tax field/industry Developing capability to teach, develop and train. Developing capability to understand how customers would use Vertex products or equivalent tax solution product. Developing capability in project management, estimation skills. Developing expertise in multiple tax fields/industry. Developing / ability for Compliance administration (Facilitate information between Vertex and Taxing Authorities). Developing capability to influence and create awareness skills. Ability to utilize time management and effectively communicating competing priorities. Ability to work without supervision. Latitude for independent decision making. Ability to listen and understand information and communicate the same. Must be results oriented, customer focused, and exhibit good interpersonal skills Proficiency in Microsoft Office packages is required. EDUCATION AND TRAINING: Bachelor's degree in Accounting, Taxation, Finance, data science or similar degree required Obtained or actively pursuing one or more of the following: Juris Doctorate (J.D.), masters in taxation, MBA, CMI, or CPA certification (active or inactive) preferred. O Series certification preferred. 5+ years in a multi-jurisdictional environment with emphasis in Indirect Tax Developing the ability to lead projects Industry or consulting experience a plus Strong experience with research tools such as CCH, Lexis-Nexis, RIA, BNA, etc. Experience with Vertex or other tax engines a plus Or equivalent combination of education and/or experience Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $75,300.00 - $97,800.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Logistics: CGS (cgsadmin.com)- one of BlueCross BlueShield's South Carolina subsidiary companies. Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. Location: This a remote position. You will work an 8-hour shift scheduled during our normal business hours of 8:00 a.m.-5:00 p.m. Monday - Friday. What You'll Do: Communicates/educates providers on issues such as Medicare coverage, utilization statistics, documentation and medical review by use of written advisories, reports, letters, and telephone contacts. Documents all provider contacts/communications in provider tracking system. Conducts formal conference calls and/or in-person educational visits with providers that are consistently over utilizing services, on progressive corrective action, or have unacceptable denial rates and/or error rates under the medical review program. Conducts coverage and documentation workshops for provider staff (Medicare providers and physicians' staff). Researches, composes, and coordinates the preparation of all regulatory based provider education materials. Performs analysis of effective reports to determine actions to be taken regarding medical reviewed its/audits. Determines what providers are over-utilizing services and what services are being over-utilized. Works with medical review department and provides input regarding actions taken in response to provider billing practices. Targets providers where greatest abuse of Medicare program has occurred. Participates in the medical review process and inter reviewer reliability (IRR) studies. Assists in training of medical review associates regarding coverage and medical review process. To Qualify for This Position, You'll Need the Following: Required Education: If LPN, graduate of accredited School of Licensed Practical Nursing; if LVN, graduate of accredited School of Licensed Vocational Nursing; if RN, graduate of approved School of Nursing. Required Experience: If LPN or LVN, 7 years of clinical experience or equivalent combination of clinical and educator experience. If RN, 5 years of clinical experience or equivalent combination of clinical and educator experience. Required Software and tools: Microsoft Office. Required Skills and Abilities: Knowledge of medical terminology and disease processes. Demonstrated proficiency in word processing and spreadsheet software. Good judgment skills. Effective customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar. Analytical or critical thinking skills. Basic business math proficiency. Knowledge of mathematical or statistical concepts. Ability to persuade, negotiate, or influence. Required Licenses and Certificates: Active LPN or LVN licensure in state hired, OR active compact multistate LPN license as defined by the Nurse Licensure Compact (NLC), OR active RN licensure in state hired OR active compact multistate RN license as defined by the Nurse Licensure Compact (NLC) others. Ability to handle confidential or sensitive information with discretion. We Prefer That You Have the Following: Preferred Work Experience: 3 years of provider relations and Medicare experience. Preferred Skills and Abilities: Knowledge of claims processing software. In-depth knowledge of Medicare program, guidelines, regulations governing coverage. Preferred Software and Other Tools: Working knowledge of Microsoft Access or other database software. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

The Billing & Posting Resolution Representative position is responsible for acting as a liaison for hospitals and clinics using TruBridge Accounts Receivable Management Services. They work closely with TruBridge management and hospital employees in receiving, preparing and posting of receipts for hospital services while ensuring the accuracy in the posting of the receipt, contractual allowance and other remittance amounts. Candidates must be detail oriented with excellent verbal and written communication skills, organizational skills, and time management skills. Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include: Receives daily receipts that have been balanced and stamped for deposit and verifies receipt total. Research receipts that are not clearly marked for posting. Post payments to the appropriate account and makes notes required for follow-up. Posts zero payments to the appropriate account and makes notes required for follow-up. Maintains log of daily receipts and contractual posted. Processes rejections by either making accounts private or correcting any billing error and resubmitting claims to third-party insurance carriers. Responsible for consistently meeting production and quality assurance standards. Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer. Updates job knowledge by participating in company offered education opportunities. Protects customer information by keeping all information confidential. Processes miscellaneous paperwork. Ability to work with high profile customers with difficult processes. May regularly be asked to help with team projects. 3 years hospital payment posting, including time outside Trubridge. Display a detailed understanding of CAS codes. Post denials to patient accounts with the correct denial reason code. Post patient payments, electronic insurance payments, and manual insurance payments. Balance all payments and contractual daily. Make sure postings balance to the site's bank deposit. Adhere to site specific productivity requirements outlined by management. Serve as a resource for other receipting service specialists. Must be agile and able to easily shift between tasks. May require overtime as needed to ensure the day/month are fully balanced and closed. Assist with backlog receipting projects, such as unresolved situations in Thrive, researching credit accounts, and reconciling unapplied. Minimum Requirements: Education/Experience/Certification Requirements California Medicaid (Medi-Cal) experience 3 years hospital payment posting, including time outside TruBridge. Computer skills. Experience in CPT and ICD-10 coding. Familiarity with medical terminology. Ability to communicate with various insurance payers. Experience in filing claim appeals with insurance companies to ensure maximum reimbursement. Responsible use of confidential information. Strong written and verbal skills. Ability to multi-task. Cerner Business Support

Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests. Utilizes clinical proficiency and claims knowledge/analysis to assess, plan, implement, coordinate, monitor, and evaluate medical necessity and/or care plan compliance, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes. Description Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Position Purpose: Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests. Utilizes clinical proficiency and claims knowledge/analysis to assess, plan, implement, coordinate, monitor, and evaluate medical necessity and/or care plan compliance, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes. Location: This is a remote position. What You'll Do: Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. May initiate/coordinate discharge planning or alternative treatment plans as necessary and appropriate. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of Care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). 1Provides patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs. Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services. Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members. To Qualify For This Position, You'll Need The Following: Required Education: Associate's in a job related field. Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience . Required Work Experience: 2 years clinical experience. Required Skills and Abilities: Working knowledge of word processing software. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated customer service, organizational, and presentation skills. Demonstrated proficiency in typing, spelling, punctuation, and grammar skills. Demonstrated oral and written communication skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. Required Licenses and Certificates: Active, unrestricted RN licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR, active, unrestricted LMSW (Licensed Master of Social Work) licensure from the United States and in the state of hire, OR active, unrestricted licensure as Counselor, or Psychologist from the United States and in the state of hire. We Prefer That You Have The Following: Preferred Education: Bachelor's degree- Nursing. Preferred Work Experience: work experience in healthcare program management, utilization review, or clinical experience in defined specialty. Specialty areas are oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Knowledge of contract language and application. Thorough knowledge/understanding of claims/coding analysis/requirements/processes. Our Comprehensive Benefits Package Includes The Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Industrial Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Main point of contact for client communications, ensuring effective coordination of customer success, analyst, and strategic teaching resources. Oversee the customer analyst program and analytics-driven projects while developing and delivering impactful business reviews. Develop clear and thorough strategic account management plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and upsell opportunities and analyze competitive threats. Meet or exceed quarterly and annual revenue objectives within a defined list of named accounts. Identify additional products or solutions FA can provide. Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions. Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client's questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors. Prepare and deliver quarterly and annual client business reviews. Document and manage all action/project plans for assigned client base. Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues. Update and maintain knowledge of all aspects of customers' background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices. Constantly seek, share, and implement best practices. Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources. Partner with internal account team to review program performance. Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers. Manage monitoring and reporting programs for customers. Host cadence client calls to nurture and grow account relationship. Perform other duties as assigned. EXPERIENCE: Bachelor's Degree or equivalent (MBA optional but preferred) 5+ years' proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience. Work experience in professional account management and sales environment is desirable Proficiency with MS Office applications including Word, PowerPoint, and Excel Salesforce use and familiarity in helping track client information helpful Strong oral and written communication, and interpersonal skills. Outstanding multi-tasking and time-management abilities. Excellent organizational, analytical, problem analysis and problem-solving skills This position requires travel, which includes overnight travel with as much as 20% travel requirements. Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity Ability to navigate large organizations and build strong internal partnerships Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Senior Tax Processing Associate (Senior TPA) is an individual contributor responsible for preparing and filing sales and use tax returns for level 3-4 clients, ensuring accuracy and compliance with complex tax regulations. This role routinely implements new clients, fosters client relationships through regular communication and process improvement suggestions, and resolves complex client issues. The Senior TPA serves as a formal mentor and trainer to junior staff, leads peer coaching sessions, develops training materials, and actively participates in MSO special teams to drive innovation and efficiency. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Prepare an average of 750+ sales and use tax returns monthly for level 3-4 clients, applying comprehensive compliance knowledge and best practices. Routinely implement new clients, including onboarding and establishing tax data files in various formats. Foster client relationships with regular communication, proactively suggesting process improvements and resolving complex issues. Transition clients to more junior staff and serve as a formal mentor to 4+ junior staff members. Develop training materials and lead peer coaching sessions to support staff development. · Actively lead or participate in 1-3 MSO special teams, championing innovation and process improvements. Utilize technology, including Microsoft 365, Excel, and Vertex Indirect Tax Returns (VITR), to create or enhance efficiencies and automation tools. Review and reconcile client tax data for accuracy, investigate discrepancies, and take corrective action. Prepare and maintain monthly client summary reports and documentation. · Initiate electronic filings and payments, collaborating with other staff to ensure timely submissions. Track and resolve notices from taxing jurisdictions, ensuring proper documentation and timely resolution. Exercise significant independent professional judgment to resolve complex tax reporting problems. Assist with the continuing development and documentation of internal processes and procedures. Accommodate additional work hours during peak monthly processing periods (typically the 5th-20th of each month). Perform other duties and participate in projects as assigned. SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities. Serves as a formal mentor to 4+ junior staff members, develops training materials, and leads peer coaching sessions. KNOWLEDGE, SKILLS AND ABILITIES: Comprehensive knowledge of complex tax compliance issues for level 3-4 clients, with specialized expertise in 2+ areas. Proficient in Microsoft Excel, Microsoft 365, and Vertex Indirect Tax Returns (VITR). Ability to utilize technology to create or enhance efficiencies and automation tools; recognized as an Innovation Champion. Excellent oral and written communication skills and interpersonal skills. · Strong attention to detail, organizational skills, and ability to manage time and priorities effectively. Demonstrated ability to mentor, train, and coach junior staff. Experience successfully servicing large, complex client accounts and resolving complex client issues. Ability to work independently and exercise sound judgment in resolving complex issues. Customer-focused and results-oriented mindset. Willingness to lead and participate in special teams and process improvement initiatives. EDUCATION AND TRAINING: Bachelor's degree in accounting, business, or a related field, or equivalent relevant experience. 8-12 years of related experience in tax processing, accounting, or business. Prior mentoring or leadership experience required. IPT Sales Tax School (Course I and II) or equivalent certification required. Pay Transparency Statement: US Base Salary Range: $86,600.00 - $112,500.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

The Contract Management Auditor is Responsible for reviewing, analyzing and resolving discrepancies in claim payments as determined by TruBridge Contract Management software. The Contract Management Auditor works closely with team members and the client to ensure necessary and up to date contract information is provided and works with the TruBridge modeling team to confirm terms are modeled correctly. Essential Functions: Proactively researches and identifies claim reimbursement discrepancies and takes the necessary steps to resolve the issue and collect maximum reimbursement from payers for services provided. Reviews and interprets payer contracts and associated documentation to ensure accurate modeling and works with the Contract Management modeling team to ensure accurate calculations and communicate any known updates or changes needed. Works with payors and client payor representatives through verbal, online and/or written communication as required by specific payor appeal processes to correct and collect underpayments on claims as well as identifying overpayment refunds due from the client to payors as required. Manage Contract Management processes for multiple clients. Maintain tracking system and reporting on appeals and under payment recoupments. Other duties as required. Minimum Requirements: 3 Years of health care billing multiple payors. 1 Year of Health care Contract Management Auditing or Comparable Experience Above average knowledge of healthcare billing processes. High degree of self-motivation, strong organizational skills. Ability to positively collaborate and communicate with the team. Can work independently and has a high degree of critical thinking skills. Business Support

Vertex Innovations is seeking an experienced Data Center Commissioning Manager to lead and manage the commissioning process for mission-critical data center projects. This role is responsible for ensuring that all building systems are planned, tested, validated, and documented to meet design intent, operational requirements, and client expectations. Location: Initial Site Location: Dallas, TX (local candidates only - must be within daily commuting distance. Required to be on-site.) This position is considered remote work. While the initial site location is specified above, we are seeking candidates who are willing and able to travel 100% to various client project sites each week as assigned. Key Responsibilities: Lead the full life-cycle commissioning process for data center projects (Level 15). Develop and manage commissioning plans, schedules, and test scripts. Coordinate with design engineers, construction teams, vendors, and clients. Oversee mechanical, electrical, plumbing (MEP), fire/life safety, controls, and integrated systems testing. Ensure compliance with project specifications, industry standards, and regulatory requirements. Manage factory witness testing (FWT), site acceptance testing (SAT), and integrated systems testing (IST). Review and approve commissioning documentation, reports, and turnover packages. Identify risks, track deficiencies, and drive resolution through completion. Support client training, handover, and operational readiness. Provide leadership and mentorship to commissioning engineers and agents. Qualifications: Education: Bachelors degree in Engineering, Construction Management, or related field (or equivalent experience). Relevant certifications, such as Project Management Professional (PMP), Certified Commissioning Professional (CCP), ASHRAE Commissioning Process Management Professional (CPMP), or LEED Accredited Professional, are a plus. OSHA 30 Construction certification Experience & Skills: 7+ years of experience in data center commissioning or mission-critical facilities. Strong knowledge of electrical and mechanical systems in data centers. Experience with integrated systems testing and phased commissioning. Ability to read and interpret construction drawings and specifications. Excellent communication, coordination, and leadership skills. Willingness to travel to project sites as required. Preferred Qualifications: Certified Commissioning Professional (CCP), CxA, or similar certification. Experience with hyperscale or colocation data centers. Familiarity with ASHRAE, NFPA, IEEE, and Uptime Institute standards. Strong reporting and documentation skills. Working Conditions: Initially must be within daily commuting distance to Lancaster, TX site location Willing and able to do weekly travel to various data center project sites, as assigned Ability to work in construction and industrial environments, including exposure to varying temperatures and noise levels. May involve extended hours during critical project phases. Compensation: $100,000 - $150,000, dependent on experience and location Health Benefits: Medical, Dental, Vision, LTD/STD, Life-AD&D Retirement: 401(k), discretionary Pension & Profit sharing, subject to Plan documents 15 days paid time off (prorated based on start date) and 8 holidays About Vertex Vertex Innovations, Inc. is a Colorado company founded in 2003 by Wayne and Erica Smith. "We could see where the future of communications was heading and wanted to take our passion and skill to build the nations telecommunications infrastructure." Since those early days, Vertex Innovations has managed the buildout of todays wireless and fiber networks connecting millions of Americans and improving their daily lives. Our mission is to use our talents, experience, knowledge, and determination to create a connected society where everyone has the opportunity to foster connections, obtain knowledge, and create an impact on society. At Vertex these Core Values created by our team are our guide in creating todays connected society. Integrity To move through the world with honesty and truth empowering our employees, clients and communities through our words and actions. Accountability To take full ownership and responsibility in our roles as we serve our company, clients and communities. Commitment To stand behind our word and our promises Respect To embrace and honor the individuals, clients, and companies in their contribution to the work that we create together through our interactions, conversations and our way of being. Performance To allow ourselves to be measured by our commitments and be accountable for every action to our employees, clients, and communities. VERTEX Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Duration: 12 weeks, starting May 26 or June 8 Compensation (Graduate student hourly): $39 USD (U.S.) or $42 CAD (Canada) **US range below is for undergraduate students At Vertex Inc., we create technology that empowers businesses-and we build teams that reflect the wide range of communities we serve. As a Software Development Intern, you'll join a collaborative engineering team working on innovative cloud-based solutions, application features, and DevOps tools. You'll receive mentorship, hands-on experience, and opportunities to grow your skills in a supportive environment. What You'll Experience: Collaborate with experienced engineers on impactful projects Explore areas such as front-end, back-end, internal automation (DevOps, CI/CD, etc.), infrastructure and operations Contribute to agile development with peer-reviewed code and secure design principles Engage in career development sessions, networking events, and our in-person Launchpad event at our PA headquarters Technologies you may learn include: Languages: C#, Java, Go, Python, Javascript/Typescript Frameworks: React, Spring, Fast API, Echo, .NET RDBMS: PostgreSQL, SQL server NoSQL: MongoDB, CosmosDB, AuroraDB Runtimes: Kubernetes, Docker, Linux Cloud Platforms: AWS, Azure, OCI What We're Looking For: Curiosity and enthusiasm for technology and continuous learning Proficiency in object-oriented or procedural languages: C#, Java, Python, or Go Strong problem-solving and collaboration skills Ability to apply foundational computer science principles to high-performance, real-world problem-solving (e.g. OOP, algorithms, data structures, data stores, CI/CD, test automation, AI/ML) Basic understanding of operating systems, networking, and cloud infrastructure Who Should Apply: Students pursuing a Master's degree in Computer Science, Software Engineering, or related fields Individuals from all backgrounds who are excited to explore software development, including distributed systems and AI Prior experience as a software development intern is preferred If you're passionate about building great software and growing in a collaborative environment, we'd love to hear from you. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $28.00 - $31.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About The Role: The Director, Procurement is a key member of the global procurement leadership team that will manage a large portfolio of suppliers that provide technology to First Advantage. This is a hands-on leadership role for an experienced procurement professional with significant experience negotiating with software and SaaS providers resulting in TCO savings and improved contract flexibility. Experience redlining/negotiating contractual clauses is a must. This role has domestic and international direct reports - previous global procurement team leadership experience is required. This role is a fantastic opportunity for a seasoned leader to play a hands-on role in further maturing the procurement organization to support the growth of the company. Please note, this is a remote position with core hours in EST. General Responsibilities: Lead negotiations with software and SaaS providers resulting in TCO savings and improved contract flexibility. Includes redlining/negotiating of contractual clauses found in Order Forms, Master Agreements, Statements of Work and Amendments Partner with internal stakeholders, including the C-Suite, to help develop and execute strategies that support the financial and growth objectives of the company Design/refine processes to increase procurement efficiency, including use of AI where appropriate Provide subject matter expertise/consulting to internal stakeholders on industry trends, benchmarking, and best practices in procurement Manage a global team of procurement professionals, ensuring timely and quality completion of assigned deliverables Coach and mentor the team with a focus on continuously improving their procurement skillset Track and regularly report on overall team performance, including savings Manage the Procure to Pay process ensuring timely payment and adherence to established policies Required Skills: Education: Bachelor's degree in Business, Supply Chain or Finance. A Master's degree is strongly preferred. Required Job Qualifications: 6-8 years of experience leading negotiations with suppliers of Technology and Non- Technology products/services, including, but not limited to Order Forms, Master Agreements, Statements of Work and Amendments, including critical and/or high value (>$1M) engagements Deep understanding of contract language found in Technology/Non-Technology Agreements with ability to craft appropriate language to minimize risk Demonstrated ability to establish and negotiate aim-high and bottom-line commercial positions including but not limited to price protection, expansion tables, true-up and payment terms. Demonstrable experience interacting with C-Level executives Ability to hold teams/individuals accountable that may not report directly Significant experience coaching and inspiring a global team to operate efficiently, with urgency and using best in class procurement practices CPSM or other professional certification in procurement desirable Job Location: This is a remote opportunity allowing the ideal individual to sit anywhere but must be available to work EST hours. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: Ability to work remotely with occasional business travel. Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $145,000-165,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

This position is responsible for the Partner Ecosystem (e.g. ERP/eCommerce) GTM strategy and annual Plan. This role is focused on driving business relationships at all levels of the partner organization, leveraging these relationships for revenue growth within various sales channels. The Partner Development Manager will collaborate partner strategy and activities with executive, sales, marketing, development, partner and product leadership and other internal functional teams as required to execute on appropriate Partner strategy and go-to-market plans. This role is accountable for driving ecosystem pipeline working in a cross-functional team to achieve the annual net new revenue goal for the assigned Partner Ecosystem. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Drives partner business development strategy and activities with Partner globally in support of corporate revenue and strategy goals. Develops, cultivates, and leads Partner Ecosystem relationships for partner and business- related activities that drive opportunities to meet annual revenue target. Interacts with all levels of the Partner Ecosystem leadership (executive, solutions, partner, development, and sales) to maintain and grow existing partner relationships. Develops, fosters and extends a network of executive relationships across the Partner Ecosystem. Manages Partner Ecosystem channel planning and operational activities - partner strategy, market development, business planning, and forecasting. Executes the company's go-to-market plans related to Partner objectives and sales goals. Creation of Partner Ecosystem annual account plan and provides quarterly updates for executive management. Collaborates with the organization's Sales Channel Managers to drive awareness through the partner and sales ecosystem. Properly positions Partner solution messaging through the Partner Ecosystem customer channel. Initiates and drives participation at industry and/or partner events (user groups, associations). Promotes the organization's solutions through the channel and generate additional product and services demand through trade shows, webcasts, demos, etc. Addresses industry groups through public speaking, presentation development and delivery, etc. Provides Partner leadership through social media venues that build market awareness. Provides support to Vertex global sales and channel teams activities. Develops and open relationships with appropriate Partner sales and channel leadership. Provides subject matter expertise in pre-sales activities (either directly or directing team resources) - participating on sales conference calls, meetings and in RFP processes. Promotes and supports Partner education internally, coordinating knowledge transfer, training, and facilitating Vertex operational readiness. Monitors Partner Ecosystem to assess the sales impact of Vertex solution(s) in the marketplace and the overall success of the partner. Monitors competitor activity in the Partner Ecosystem and implements strategies to maintain account ownership and block competitor advancement. Ensure Vertex Alliances are aware, trained and supported on Partner integrations with Vertex solutions and products. Provides mentorship to new and existing members across the partner program. Participates in projects and performs other duties as assigned. Occasional business travel may be required. SUPERVISORY RESPONSIBILITIES: N/A KNOWLEDGE, SKILLS AND ABILITIES: Deep working knowledge of SaaS and tax technology applications (ERP, eCommerce, Procurement technologies). Ability and experience to operate effectively at senior management and C-executive levels internally and externally. Partner business plan formulation and execution experience. Ability to manage a portfolio of partner solutions that has potential to drive a minimum of $5 million in new annual revenue. Develop and execute annual partner go-to-market plan to achieve annual objectives and revenue quota for specific Partner Ecosystem. Demonstrates leadership ability to work in a cross-functional go-to-market team environment. Demonstrate team leadership and team building skills. Ability to coordinate/lead industry and/or partner special interest group meetings. Strong market knowledge of the ERP/Ecommerce ecosystem. Strong acumen of the end-to-end business transaction process between host application and Vertex. Strong knowledge of partner strategy with ability to communicate impact to Vertex. Strong business acumen and execution skills, financially astute. Strong communication and presentation skills both written and verbal. Demonstrate ability to gain trust and credibility across Partner and Vertex organizations. Ability to succeed in a collaborative environment. Ability to build base case to gain organizational alignment for new Partner initiatives. Ability to manage high visibility or high impact projects simultaneously. Ability to work with minimal supervision. Ability to listen and understand information and communicate the same. Must possess strong interpersonal, organizational, presentation, facilitation and negotiation skills. Must be results oriented and customer focused. Self-motivated, accountable approach and a strong sense of teamwork. Takes initiative to drive/improve internal partner business processes for the betterment of the team. Ability to listen and understand information and communicate the same. Must possess good organizational skills. Must be results oriented, customer focused, and exhibit good interpersonal skills. Proficiency in Microsoft office packages. EDUCATION AND TRAINING: Bachelor's Degree in Business required; MBA preferred. Ten (10) plus years of experience in partner management and/or sales or business development within a business software preferred. Or equivalent combination of education and/or experience. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Job Title: Associate Software Engineer, Integrations Job Type: Full-Time At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are looking for a passionate and driven Associate Software Engineer to join our FA Integrations team. This role is ideal for someone who thrives in building scalable systems, enjoys solving complex problems, and wants to make a direct impact on mission-critical applications. You'll work with cutting-edge technologies in cloud computing, microservices, and CI/CD automation while collaborating with cross-functional teams to deliver high-quality solutions. What You'll Do: Design and develop robust applications using Java and the Spring framework. Build and maintain scalable microservices and RESTful APIs. Leverage cloud services (AWS ECS, RDS, DynamoDB, Lambda, SQS, Kinesis, EventBridge, CloudFormation) to deliver resilient solutions. Implement CI/CD pipelines with Jenkins or similar tools to ensure smooth deployments. Write efficient SQL queries for PostgreSQL, MySQL, Redis, and other databases. Collaborate closely with product managers, DevOps, QA, and other engineering teams in an Agile environment. Participate in code reviews, uphold coding standards, and ensure comprehensive test coverage with JUnit, Mockito, or similar frameworks. What You'll Need to be Successful: Bachelor's degree in Computer Science, Engineering, or related field. 1+ years of professional software development experience (exceptional fresh graduates will also be considered). Proven expertise in Java, Spring, and cloud-based architectures. Strong understanding of CI/CD practices and database management. Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment. Strong communication and teamwork skills. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Plus, we can offer: Impactful work: Contribute to mission-critical systems used across the organization. Innovative culture: Work with modern technologies and continuously improve processes. Growth opportunities: Learn from experienced engineers and expand your technical expertise. Collaborative environment: Be part of a supportive team that values knowledge-sharing and innovation. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60,000-85,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Logistics: Palmetto GBA,- one of BlueCross BlueShield's South Carolina subsidiary companies. Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. Location: This a full-time remote position. You will work an 8-hour shift scheduled during our normal business hours of 8:00 a.m.-5:00 p.m. Monday - Friday. It may be necessary, given the business need to work occasional overtime. What You'll Do: Communicates/educates providers on issues such as Medicare coverage, utilization statistics, documentation and medical review by use of written advisories, reports, letters, and telephone contacts. Documents all provider contacts/communications in provider tracking system. Conducts formal conference calls and/or in-person educational visits with providers that are consistently over utilizing services, on progressive corrective action, or have unacceptable denial rates and/or error rates under the medical review program. Conducts coverage and documentation workshops for provider staff (Medicare providers and physicians' staff). Researches, composes, and coordinates the preparation of all regulatory based provider education materials. Performs analysis of effective reports to determine actions to be taken regarding medical reviewed its/audits. Determines what providers are over-utilizing services and what services are being over-utilized. Works with medical review department and provides input regarding actions taken in response to provider billing practices. Targets providers where greatest abuse of Medicare program has occurred. Participates in the medical review process and inter reviewer reliability (IRR) studies. Assists in training of medical review associates regarding coverage and medical review process. To Qualify for This Position, You'll Need the Following: Required Education: If LPN, graduate of accredited School of Licensed Practical Nursing; if LVN, graduate of accredited School of Licensed Vocational Nursing; if RN, graduate of approved School of Nursing. Required Experience: If LPN or LVN, 7 years of clinical experience or equivalent combination of clinical and educator experience. If RN, 5 years of clinical experience or equivalent combination of clinical and educator experience. Required Software and tools: Microsoft Office. Required Skills and Abilities: Knowledge of medical terminology and disease processes. Demonstrated proficiency in word processing and spreadsheet software. Good judgment skills. Effective customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar. Analytical or critical thinking skills. Basic business math proficiency. Knowledge of mathematical or statistical concepts. Ability to persuade, negotiate, or influence. Required Licenses and Certificates: Active LPN or LVN licensure in state hired, OR active compact multistate LPN license as defined by the Nurse Licensure Compact (NLC), OR active RN licensure in state hired OR active compact multistate RN license as defined by the Nurse Licensure Compact (NLC) others. Ability to handle confidential or sensitive information with discretion. We Prefer That You Have the Following: Preferred Work Experience: 3 years of provider relations and Medicare experience. Preferred Skills and Abilities: Knowledge of claims processing software. In-depth knowledge of Medicare program, guidelines, regulations governing coverage. Preferred Software and Other Tools: Working knowledge of Microsoft Access or other database software. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

The Senior Director, IT Strategy, Operations & Execution serves as the VP, OCIO's right hand in executing the enterprise IT and Digital Business Services (DBS) strategy and operating model. This leader drives IT governance, financial and supplier performance, strategic execution, and transformation management. The role oversees IT strategy execution, financial planning & analysis, chargebacks, value realization, the Strategic Response Team (SRT), IT post-merger Integration Management Office (IMO), vendor/supplier governance, and the Enterprise Architecture Review Board (EARB). This position is accountable for building and leading the Strategy Execution Office, managing enterprise-wide performance tracking, and orchestrating transformation initiatives across DBS. The Senior Director also leads organizational redesign, global sourcing models (onshore/GCC), and portfolio governance to ensure disciplined execution, enterprise alignment, and measurable business value. Critically, this leader brings AI literacy and digital fluency to accelerate operational efficiency, optimize execution, and scale value realization through emerging technologies and innovation frameworks. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Strategic Execution & Governance Act as trusted advisor and execution partner to the VP, OCIO in delivering the DBS strategy and target operating model. Manage OCIO cadence, governance frameworks, and enterprise reporting. Build and lead the Strategy Execution Office, ensuring discipline, transparency, and alignment to corporate objectives. Oversee the Enterprise Architecture Review Board (EARB). Direct board-level reporting, initiative tracking, and cross-functional alignment. Financial & Vendor Performance Own DBS budget, chargeback model, and financial performance. Drive transparency, accountability, and measurable value realization across IT/DBS initiatives. Govern supplier performance and oversee major vendor contracts (Accenture, BCG, Salesforce, Workday, etc.). Establish strategic supplier management and proactive optimization practices. Transformation Leadership Lead organizational redesign and modernization of GCC/onshore sourcing models. Oversee IT Transformation Management staff and the DBS GCC Coordination Office. Drive portfolio governance, escalation management, and enterprise readiness. Ensure effective change management and transformation orchestration. Innovation & AI Establish an Innovation Pipeline Framework to prototype, validate, and scale new capabilities. Embed AI, machine learning, and automation into business processes and decision-making. Partner with IT and business leaders to identify and deliver opportunities that enhance efficiency, financial optimization, and enterprise agility. People Leadership Build and mentor a high-performing Strategic Operations team, including senior managers, analysts, and GCC resources. Provide leadership development, workforce enablement, and succession planning. Foster engagement, retention, and workforce growth aligned to enterprise priorities SUPERVISORY RESPONSIBILITIES: Directly manage senior managers and analysts across Strategic Operations, Financial Management, Strategic Suppliers, GCC Coordination, and PMI Office. Oversee dotted-line resources across financial management, workforce development, and GCC delivery. Provide coaching, mentorship, and leadership development to ensure execution excellence. KNOWLEDGE, SKILLS AND ABILITIES: Proven ability to lead large-scale IT and enterprise transformations. Strong financial acumen with experience managing budgets, chargebacks, and vendor contracts. Deep knowledge of IT operating models, governance, sourcing, and portfolio management. AI literacy with ability to assess, apply, and govern emerging technologies. Excellent interpersonal and communication skills with ability to influence at senior levels. Strong leadership presence, execution discipline, and results orientation. EDUCATION AND TRAINING : Bachelor's degree in Computer Science, Information Systems, Business, or related field (Master's preferred). 15+ years of experience in IT, Strategic Operations, or related leadership roles. 7+ years in executive leadership roles driving enterprise transformation and operational execution. Demonstrated track record managing global teams, vendor governance, and enterprise change initiatives. Other Qualifications: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $227,500.00 - $295,700.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

The Tax Processing Specialist (TPS) is an individual contributor responsible for preparing and filing sales and use tax returns for level 2-3 clients, ensuring accuracy and compliance with complex tax regulations. This role requires independent implementation of new clients, entities, and data files, as well as active participation in MSO special teams. The TPS fosters strong client relationships through regular communication, improves operational efficiency through process refinement, and serves as a trainer and mentor to junior staff members. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: · Prepare an average of 700+ sales and use tax returns monthly for level 2-3 clients, applying in-depth compliance knowledge and best practices. · Independently implement new clients, entities, and data files, ensuring seamless onboarding and transition. · Foster client relationships with regular communication, addressing inquiries and providing proactive support. · Transition clients to more junior staff and serve as a trainer/mentor to 1-3 staff members. · Actively participate in 1-3 MSO special teams, contributing to process improvements and business initiatives. · Provide support for online filings, payments, and notices, including responding to tax authority communications for senior TPS staff as needed. · Review client tax data for accuracy, investigate discrepancies, and take corrective action. · Format and import monthly tax data into Vertex Indirect Tax Returns (VITR) software; VITR experience preferred. · Utilize technologies such as RPA and Alteryx to enhance process efficiency. · Prepare and maintain monthly client tax compliance reports and documentation. · Exercise significant independent professional judgment to resolve complex tax reporting problems. · Accommodate additional work hours during peak monthly processing periods (typically the 5th-20th of each month). · Perform other duties and participate in projects as assigned. SUPERVISORY RESPONSIBILITIES: · This position does not have direct supervisory responsibilities. · Provides mentoring and peer coaching to 1-3 junior staff members. KNOWLEDGE, SKILLS AND ABILITIES: · In-depth knowledge of tax compliance regulations for level 2-3 clients, with specialization in 1-2 areas. · Proficient in Microsoft Excel; experience with VITR software preferred. · Exposure to technologies such as Robotic Process Automation (RPA) and Alteryx. · Excellent oral and written communication skills and interpersonal skills. · Strong attention to detail, organizational skills, and ability to manage time and priorities effectively. · Ability to work independently and exercise sound judgment in resolving complex issues. · Customer-focused and results-oriented mindset. · Demonstrated ability to mentor and coach junior staff. · Ability to build productive internal and external working relationships. · Willingness to participate in special teams and process improvement initiatives. EDUCATION AND TRAINING: · Bachelor's degree in accounting, business, or a related field, or equivalent relevant experience. · 5-8 years of related experience in tax processing, accounting, or business. · IPT Business Tax Basics course or equivalent recommended. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $65,400.00 - $85,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

This leadership role is responsible for defining and executing global partner sales enablement strategy across implementation, solution, and technology partner ecosystems. The position drives scalable, high-impact programs that accelerate partner sales readiness and revenue growth, aligning with the full Vertex solution portfolio. The role requires strong executive presence, strategic thinking, and the ability to influence cross-functional teams at scale. Essential Job Functions and Responsibilities: Strategic Program Leadership: Design and oversee global partner enablement strategy, ensuring alignment with corporate GTM objectives. Advanced Enablement Frameworks: Build and scale onboarding, certification, and continuous learning programs for diverse partner roles (sales, pre-sales, architects). Executive Stakeholder Engagement: Partner with senior leaders across Sales, Marketing, Alliances, and Product to drive enablement priorities. Content Innovation: Lead development of advanced enablement assets-playbooks, competitive positioning, ROI calculators, and industry-specific solution guides. Technology Optimization: Evaluate and implement enablement platforms, analytics tools, and AI-driven learning solutions. Performance Measurement: Establish KPIs and dashboards to track partner impact on pipeline, influenced revenue, and certification adoption. Global Delivery: Drive enablement across regions, adapting programs for cultural and market nuances. Thought Leadership: Represent Vertex in partner advisory councils, industry forums, and enablement best-practice communities. Knowledge, Skills, and Abilities: Experience: 10+ years in partner enablement, channel programs, or revenue operations within SaaS or enterprise software. Ecosystem Expertise: Deep knowledge of ISVs, GSIs, MSPs, and strategic alliances (Microsoft, Salesforce, SAP, Oracle) and how to operate effectively within through-partner models. Advanced Analytics: Skilled in leveraging data for predictive insights and program optimization. Change Leadership: Proven success in driving organizational change and influencing without direct authority. Executive Communication: Exceptional presentation and facilitation skills for C-level and global audiences. Innovation Mindset: Familiarity with AI/ML applications in enablement and revenue intelligence. Education and Certifications: Bachelor's degree required; MBA or advanced degree preferred. Certifications in Sales Enablement, Learning & Development, or Change Management (SEC, ATD, Prosci). Partner ecosystem credentials (Microsoft, Salesforce, SAP) are highly desirable. Familiarity with advanced sales methodologies (MEDDICC, Challenger, Value Selling). Preferred Skills: Global program management experience. Expertise in enablement platforms (Highspot, Seismic, MindTickle) and LMS/CMS systems. Strong understanding of partner tiering and competency frameworks. Other Qualifications: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. Comments: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $114,500.00 - $148,800.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

MM Global Integrated Demand Program Lead The Global Senior Marketing Manager, Mid-Market is responsible for designing, executing, and optimizing annual integrated demand programs for the mid-market that drive pipeline growth and align with organizational goals. You will own the end-to-end lifecycle of demand generation initiatives, from strategic planning through execution and performance delivery, ensuring programs are tailored to diverse regions, audiences, and product ecosystems. This role reports into the VP Global Integrated Demand Programs Key Responsibilities Strategic Demand Program Planning: Develop annual integrated demand programs incl. demand generation plans and demand strategy, identifying growth opportunities and setting clear KPIs aligned to shared organizational goals and attribution models Own pipeline generation and the end-to-end program lifecycle - from strategic planning through execution to results delivery for respective programs oriented to ecosystems / products Own the investment for the IDP, defining scope and investment levels (e.g., budget $, channel mix, country/language coverage) to guide campaign planning and resource allocation Ensure programs are tailored for different regions, audience, buying lifecycle Engage with Demand Management team along with Sales, RevOps, and Marketing Ops to address gaps in demand gen and demand extraction when pipeline targets are missed Multi-Channel Campaign Management: Ensure campaigns in demand programs are optimized for key segments, personas, and geographies. Maintain consistent messaging across all channels, for internal comms and external marketing Coordinate with digital media, social media, paid media, nurture emails and fields managers / partner marketing to provide comprehensive coverage throughout the buyer's journey Ensure program budget is optimally utilized & provide input to budget allocation decisions and trade-offs Cross-Functional Collaboration and Leadership: Act as the primary liaison with leadership for designated IDP, presenting demand generation priorities and gathering and acting on feedback on performance and improvement areas Maintain regular alignment with other IDP Program Leads to surface dependencies and optimize campaign investment allocation based on cross-IDP performance insights Interface with product, sales, and broader marketing teams to ensure demand programs align with future product launches and GTM/sales strategies Work with Partner Marketing team and Partner organisation to receive inputs for demand programs / campaigns to be executed with or through partners and tailor/create draft demand gen collateral (e.g., campaigns in a box) Conduct regular performance updates and interlock meetings to report on campaigns in IDP Program Optimization and Performance Tracking: Use appropriate analytics to continuously monitor & refine demand programs for better outcomes Track & analyze performance data to enhance lead generation, scoring, and routing processes Identify underperforming campaigns and drive corrective actions by coordinating with funnel feeders to remediate breakdowns in lead generation, scoring, routing, or conversion performance Identify opportunities for automation, scalability, and process standardization to improve efficiency Key Skills Demand Programs Management Ability to define demand program strategy that aligns with business goals and navigate trade-offs Proven track record of managing complex projects and ensuring timely delivery Strong stakeholder management skills; ability to build cooperative partnerships of trust Demonstrated track record of owning and achieving pipeline contribution goals, with clear accountability for marketing-sourced and influenced revenue Marketing Ability to define content needs and prioritize messaging themes, ensuring campaign kits include the right assets mapped to personas, buyer stages, and partner/field requirements SaaS-specific experience-knowing the unique pressures, buying cycles, and customer needs in the mid-market. engagement preferences and significant global B2B marketing experience in a technology solution context Must have successfully carried demand / pipeline quotas before Deep knowledge of Demand Generation and Extraction tactics For Program Lead, experience in working with creating demand via marketplaces such as MSFT is essential as is Keeping up to date with tech trends and mid-market business requirements helps align marketing messages and strategies. Tech & Data AI-first mindset in creating campaign strategy, reviewing pipeline health for the solution ecosystem Data-driven decision-making with ability to utilize data to optimize program to support big picture business goals Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .