American Education Corp. jobs - 20 jobs

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour Training Shift: Monday - Friday, 8:00 am - 5:00 pm Long Term Shift: Monday - Friday, 8:00 am - 5:00 pm Hybrid -Must come onsite 2 days a month. Location: PHEAA Headquarters - 1200 North 7th Street Harrisburg PA 17102 Pay Increase: Pay will increase to $16.50/Hourly after 6 months of continuous employment. Department: State Grant & Special Programs Contact Center PHEAA's State Grants and Special Programs team is seeking qualified candidates to help us make a difference in the lives of Pennsylvania students. It is our daily goal to meet our public service mission -- creating affordable access to higher education. This entry-level clerical wage position provides outstanding customer service to State Grants and Special Programs customers. It is a hybrid role intended for long-term employment. Our knowledgeable training staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** Primary Duties and Responsibilities Call Center Representatives answer inbound calls, handling various complex account issues. Answer questions, identify the call's root cause, and conduct research to resolve the customer inquiry upon first contact. Customer interactions must adhere to program regulations, PHEAA objectives, and department policies/procedures. Assist customers with troubleshooting online account issues and utilizing available online tools. Update customer and account information as needed. Process incoming correspondence, student emails, forms, or other customer documents. Counsel customers on program eligibility criteria and what documentation to submit to complete their accounts. This includes but is not limited to answering application inquiries, reviewing eligibility materials, discussing the applicant record status, and discussing additional program requirements. Professionally handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must successfully complete a 4-week training program that combines lecture and practice on live customer accounts and performs account updates. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High School Diploma

Fleet Services, by Cox Automotive Services, keeps your fleet moving. Headquarters in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. FSCA is currently hiring a Supervisor Truck Maintenance to join our Management Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you! Duties: Skillset in Sales and mechanically inclined; generating new business within the market and supporting the operations of the business Knowledge of the mobile work environment and challenges, maintenance practices, and CAMFS-specific requirements and processes for mobile maintenance Ability to act with a high sense of urgency. Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same. Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer) Demonstrated skill and interest in continuous improvement of processes. Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, Skype, etc.) Able to motivate team members to achieve daily, weekly, and monthly goals. Provide leadership to individuals and management team daily. Drive New Business in Developing Markets and Support current business in existing markets. Develop productivity reports and work with team members to improve productivity. Actively work across CAMFS organizations to resolve issues related to the technician's role. Lead Technicians to perform best practices and achieve Quarterly targets. Directly Oversee the operations and Mobile Technician Leaders in the Market. Providing leadership and supervision, to ensure a high level of efficiency, productivity and safety standards are met. Coordinating and conducting regular meetings with technicians to engage, energize and mentor. Performs other duties and responsibilities as assigned. Requirements: High School Diploma or GED Preferred with eight years (8) of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences Bachelor's degree with six (6) plus years of experience as a Diesel Technician on Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences Minimum of three (3) years' experience in management or leadership role Must have a valid driver's license and meet Cox Automotive Mobility minimum driving qualification standards. Must be at least 21 yrs. or older. Required Competencies: Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches. Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others. Technician Focus: Will seamlessly navigate from mentor/coach to ‘tough love' manager to manage a diverse set of technicians. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees. Systems: Demonstrated ability to learn and use IT systems related to technician performance. Interpersonal Savvy: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it' approach to problem-solving.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Sr. Mobile Diesel Technician. The Sr. Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Mobile Diesel Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr Mobile Diesel Technician complies with all company policies and achieves high level performance metrics. DUTIES: Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment. Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Road test vehicles to diagnose malfunctions and to ensure that they are working properly. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application. Accurately complete DOT forms and all other forms of documentation in timely fashion. Work with a high degree of independence and manage own daily schedule. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. REQUIREMENTS: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field Possess and supply a set of hand tools necessary to perform required job duties. Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. Obtain 608/609 certification within eighteen (18) months. This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license required. Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification ASE 608/609 certification* PREFERRED CERIFICATIONS ASE T2 (Diesel Engines) certification ASE T3 (Drivetrain) certification ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification ASE A8 (Engine Performance) certification ASE L1 (Advanced Engine Performance Specialist) ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification SKILLS & ABILITIES Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Why Cox Fleet? Weekly pay - get paid every Friday for added convenience and financial flexibility Safe driving & Tech efficiency bonuses Safety Boots & Safety Glasses reimbursement Extreme weather gear (Cold & Hot) Uniforms provided with laundry service where available Take service truck home daily (stop paying for gas!) Laptop & company cellphone provided Technical training provided to advance your career Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. Benefits: Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: Grade 15, Commensurate with experience starting at $60,860.00 Shift: Monday - Friday 8:00 AM - 5:00 PM Monday through Friday. Hybrid 2 days a week onsite. Location: 1200 North 7th Street, Harrisburg, PA 17102. Department: Operations and Client Support JOB PURPOSE AND SUMMARY This role is responsible for the administration of new and existing loan products, the translation of complex program requirements, performing system table configurations within the Loan Program Definition tables, as well as serving as technical liaison to internal business units, Remote Clients, and Third-party Clients. This position will also be responsible for researching client issues, complex account concerns, technical and data related questions, or any identified configuration issues. This position will be expected to develop and design performance improvements to complex projects, mentor fellow Loan Operations Analysts, and act as an independent leader and champion for the Remote and Third-party lines of business. Exceptional communication and project management skills will be essential to effectively perform configuration related work. Additionally, this position may supervise a team of Loan Operations Analysts responsible for maintaining PHEAA's Loan Program Definition table structures and Serv PRIMARY DUTIES AND RESPONSIBILITIES Client Support Analyze, capture, and understand the true needs of the client, gathering information efficiently by interviewing customers using probing questions, to understand the nature of a problem to find a mutually beneficial resolution. When necessary, interact with clients to determine present and future needs and discuss progress toward solutions. Manage new business initiatives by attending conference calls; as well as ensuring data mapping is completed by staff with DTS collaboration. Facilitate and/or lead internal/external discussions concerning the technical elements needed to convert new business onto the servicing platform. Serve as subject matter expert for the Loan Program Definition tables, as well as research problems and identify solutions, to assist clients with a general understanding of the nature of a problem and to advise of the resolution. Review promissory notes, servicing guidelines/amendments, while coordinating and gathering best practices with business units, and provide unified comments on the servicing systems ability to accommodate requests. Review and research past/present servicing guidelines/amendments and highlight potential impact to proposed servicing guidelines. Maintain a library of past and present servicing guidelines and amendments. Maintain configurable Loan Program Definition tables which directly impact servicing functionality. Quality assures Loan Program Definition records to ensure accuracy and desired results. Recommend improvements or enhancements regarding existing Loan Program Definition tables. Communicate with internal/external customers ensuring a consistent understanding of the servicing system's functionality. Provide alternatives for meeting client requests for system enhancements to meet deadlines through workarounds, modification to processes/programs within current system functionality. May provide supporting documentation for system change requests for new or modified functionality; and may participate in defining the business requirements for system changes or new functionality. Proactively recommend enhancements to processes or issue resolution. Create and Maintain Knowledge Resources. Organize information and complete writing assignments according to established standards regarding order, clarity, conciseness, style, and terminology. Proofread, edit, and format documents for accuracy and consistency according to department and agency writing style guidelines. Review published materials and recommended revisions or changes in scope, format, content, and methods of publication, recognizing opportunities where new knowledge content is required. Follow prescribed process flow to ensure all knowledge resources are properly reviewed by Subject Matter Experts, approved by designated stakeholders, and required versioning is retained. Finalize knowledge content and prepare PDFs and articles for publication. Monitor inboxes, incidents, and content feedback to ensure timely and accurate responses to requests. Communication and Prioritization Provide guidance to Loan Operation Analysts, BSSA's and others regarding system configuration. Assist in complex high-level discussions, collaboration and direct interaction with external parties and internal stakeholders. This will be accomplished by gathering statistics of key client issues and managing the reporting and responses to these issues. When necessary, develop client communication relating to any configuration/system issues and resolutions. When necessary, lead internal/external discussions and meetings regarding configuration/system issues. Collaborate with Business System Support Analysts (BSSAs) and Client Relationship Managers (CRMs) on escalated issue resolution and work with internal stakeholders to ensure the escalation is communicated and resolved timely. Establish priority of work and delegate to less senior employees. Perform ongoing management of client projects in terms of system configuration. Determine and manage tasks, issues, risks, projects, and research related requests. Monitor quality and rate of progress. Develop and maintain project scopes, plans, and priorities. Using agile methodology values, principles, and practices to plan, manage, and deliver solutions. Train, mentor, and support teams to follow agile values, principles, and practices. Schedule and facilitate prioritization events, meetings, and decision-making processes. Analytics, Documentation, and Production Support Oversee the complex research and analysis of client submitted concerns and ensure the correct internal stakeholders evaluate the concerns for accurate resolutions and responses. Manage the creation and maintenance of analytics for configuration related issue resolution. Evaluate audit scope questions and oversee the development of the applicable response(s) to observations and findings. Resolve risk assessments. Manage the development and implementation of corrective action plans needed to resolve compliance concerns identified through internal/external compliance testing and audits. Document audit and risk assessment topics Participate in and document all industry-wide conference discussions concerning student loan interest rates when applicable. Document process practices, improvements, and procedures Provide process/technical expertise, such as streamlining processes using Structured Query Language (SQL)/Advanced Query Tools (AQT), to clients and internal stakeholders as it relates to system functionality. Create and execute queries to identify system discrepancies and potential issues, as necessary. Research and identify root cause of production errors encountered during production and testing processing. Recommend workarounds or needed changes and communicate to impacted users internally and externally. Provide feedback and proactively make recommendations to achieve process/system improvements. Mentor/Leadership Build a highly capable, efficient, and cost-effective team that is passionate and committed to helping the business achieve goals. Develop and manage a high performing team, ensuring succession plans are in place. Provide on-going guidance, mentorship, feedback, and motivation to staff to ensure competent performance while adhering to department and PHEAA's policies and procedures. Interview and recommend prospective candidates for open departmental positions. Make decisions in personnel matters (accountable for managing performance, performance reviews/feedback/coaching, disciplinary actions, and terminations). This includes monitoring attendance, leave requests, ensuring accuracy of hours worked and adherence to PHEAA's policies and procedures. Oversee staff workload and provide opportunities for cross-system training. Evaluate staffing and training needs, and implement, in anticipation of upcoming business initiatives. Ensure the continued professional development of the department. Lead and collaborate with other peers on the highly analytical process of creating, maintaining and/or changing loan programs within the servicing platform. Assist Loan Operations Analysts to complete the translation of loan program requirements, and to prepare mapping documents for Digital Technology Solutions (DTS) department, so the loan programs will be serviced accurately on the servicing platform. Develop, analyze, and make recommendations based on metrics, to understand and reduce department liability (including root cause analysis), increase customer and client satisfaction and quality assurance to improve results. OTHER DUTIES AND RESPONSIBILITIES Provide documentation/information or prepared demos for RFP response for potential new clients, as needed. Comply with the Agency's enterprise security and privacy policies and departmental procedures. Sponsor production remediations on behalf of Remote and Third-party clients, as needed. Stay current in industry specific knowledge. Other duties and projects assigned. Required Skills Bachelor's degree and three to five years of professional business administration experience or any relevant combination of training, experience, and/or certification(s). Strong leadership and interpersonal skills, be very detail oriented, have strong organizational and time management skills with proven track record of leading a team toward successful completion with constraints. Advanced research, analytical and problem-solving skills. Advanced verbal and written communication skills with the ability to communicate with staff at all levels within and outside the organization. Advanced ability to challenge the status quo, identifies issues, and provides viable suggestions to improve. Advanced ability to delegate routine and important tasks and decisions clearly and comfortably. Advanced ability to defuse tension among a project team when needed. Proven attentive and active listening skills. Demonstrated attention to detail. Effective time management, organization, and prioritizing ability. Proven ability to meet deadlines and deliverables. Proficient intermediate level knowledge of Microsoft Excel. Proven experience compiling and analyzing data of moderate complexity. Proven experience with project management. ESSENTIAL DUTIES AND RESPONSIBILITIES PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Sedentary work (office environment). Perform work required for this position in an office environment and/or via remote or hybrid arrangement. Frequently requires repetitive motions (substantial movements of the wrist, hand, and/or fingers). This position is a 24X7X365 on call position as required for extenuating business circumstances. On call requires carrying a cell phone and responding to calls within the agreed upon timeframe set within PHEAA's standards as well as after-hours on-site support. Internet connection from home is required as part of the on-call rotation. Must be able to use a personal computer. ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Strong writing and verbal communication skills. Ability to focus attention on details, compile and analyze moderately complex data. Ability to learn quickly and adapt in a changing environment. Ability to promote and support a consistent, professional, customer focus. Ability to juggle tasks and prioritize work effectively and efficiently. Must be a team player. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience Bachelor's degree and three to five years of professional business administration experience or any relevant combination of training, experience, and/or certification(s).

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: Grade 12, Commensurate with experience starting at $41,117.00 Shift: Monday through Friday 8:00 AM - 5:00 PM - Hybrid 2 days a week onsite Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center JOB PURPOSE AND SUMMARY The Training Analyst role is primarily responsible for reviewing, compiling, and analyzing training data to provide error trend analysis, knowledge gaps, and recommendations for solutions. This role may also be responsible for training on various Call Center topics. PRIMARY DUTIES AND RESPONSIBILITIES Analyzing/Research Gather training and trend data from various sources and ensure data accuracy and relevance. Analyze data to identify trends, patterns, and relationships and share out findings. Create visual representations of data findings through charts, graphs, and dashboards to make complex data understandable for stakeholders. Prepare detailed reports and presentations to communicate insights and findings that are utilized to Influence decision making processes within the Agency. Collaboration with cross-functional teams to understand their data needs and help develop tools for collecting and analyzing information. Training and Personnel management Lead training sessions to expand or develop new skillsets of others. Prepare for training; verify trainees have all necessary equipment and all required access has been granted. Foster a supportive learning environment by encouraging open dialogue and feedback. Regularly review training protocols and guidelines to ensure compliance and effectiveness. Utilize a variety of metrics (test scores, participant feedback) to evaluate training effectiveness. Make recommendations to adjust training content and delivery methods based on analysis results to improve outcomes. Analyze, address, and resolve performance and disciplinary issues during training including thoroughly documenting disciplinary actions taken in the AES Documentation Database. Evaluate employee performance prior to and after completion of training; recommend necessary additional training. Complete required paperwork, records, documents, etc. including the related clerical aspects of training function. OTHER DUTIES AND RESPONSIBILITIES Troubleshoot minor computer and equipment issues and works with Information Technology to resolve issues. Comply with the Agency's enterprise security and privacy policies and departmental procedures. Other duties and special projects as assigned. Required Skills Bachelor's degree and two years of training experience or any equivalent combination of training, experience, and/or certification(s). Strong analytical skills, ability to interpret data and metrics to draw conclusions and make recommendations. Strong skills in data analysis tools such as Excel, and data visualization software such as Tableau or Power BI. Demonstrated solid ability to interpret complex data and provide actionable insights, with a strong understanding of statistical methods. Demonstrated solid experience with creating reporting. Proficiency in creating engaging training content. Familiarity with Learning Management Systems (LMS) and e-learning development tools. Excellent verbal and written communication skills to present findings clearly to non-technical stakeholders. Demonstrated strong critical thinking and problem-solving abilities to address business challenges through data-driven solutions. Demonstrated strong interpersonal communication, active listening, motivational and facilitation skills. Demonstrated proficient performance management and effective coaching techniques. Proven flexibility to manage last-minute training requests or changes. Developed problem solving skills and the ability to focus attention on details. Proficient knowledge of Microsoft Office Suite. Preferred Qualifications: Analyst or Training experience in a call center and a comprehensive understanding of federal regulations/requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Flexible for occasional off-site travel are required. Sedentary work (office environment). Frequently requires - repetitive motions (substantial movements of the wrist, hand, and/or fingers). Must be able to use a personal computer. Must be able to speak in front of large groups. Must be able to perform basic math skills. Must be able to have regular and predictable on-site attendance, highly interactive role. ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Ability to convey new information in a meaningful way, through presentations, for others to comprehend and perform their required job responsibilities. Ability to set and meet deadlines and to work in high-pressure situation with multiple competing projects. Ability to comprehend program goals, objectives, and operations and to relate these to training analysis. Ability to gather, assemble, correlate, and analyze facts and devise solutions to training problems. Demonstrated analytical, critical thinking, and organizational skills. Possess advanced written and verbal communication skills. Ability to work effectively in a team environment. Ability to promote and support a consistent, professional, customer focus. Required Experience Bachelor's degree and two years of training experience or any equivalent combination of training, experience, and/or certification(s).

Cox Fleet is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained. Job Description Duties and responsibilities Perform various clerical and administrative duties relating to the Fleet Management program fulfillment. Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships. Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations. Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities. Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events. Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators. Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. May be required to provide detailed vehicle information to support utilization and reliability. Utilize the fleet asset maintenance systems to monitor and track vehicle repairs. Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians. Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction. Minimum qualifications include: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Strong proficiency with computers, Microsoft Office programs, and internet-based applications Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment. Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed. Ability to maintain accurate records, asset inventories and to create/analyze reports. Strong people skills and the ability to effectively communicate with peers, business partners, and leadership. Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures. Proficient in understanding, analysis, and management of vehicle information to provide recommendations. Works well in a team environment by supporting departmental initiatives and goals. Provide excellent customer service, organizational skills, and communication skills (written and verbal) Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Travel is isolated to nearby customer locations within assigned region. Occasional exposure to weather conditions, fumes, and noise Preferred qualifications include: Associate degree or 5 years fleet experience preferred. Works well in a team environment by supporting departmental initiatives and goals. Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! PHEAA is looking for results-oriented and detailed-focused individuals to join our team as an entry-level Full Time Processing agents! This role is responsible for reviewing incoming documentation from customers or other entities and making account adjustments based on the requests in alignment with department procedures. We provide a paid training program which will be held remotely. Continued remote work is dependent on meeting department expectations. Additional Benefits: Full Time Processing agents can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** Salary: $15.00/hour (a $.50 increase will occur after 6 months of service) Training Shift: Monday through Friday 8:00 AM - 4:30 PM 6 Consecutive weeks Long Term Shift: Monday through Friday 8:00 AM - 4:30 PM Hybrid - 2 days a month on site Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center PRIMARY DUTIES AND RESPONSIBILITIES Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments. Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans. Requests are reviewed and honored in conjunction with the standards set by the Department of Education and Owner/Lender guidelines. Process and document adjustments to accounts, applications for loans, or other changes to account status. Report customer issues and concerns to supervisor. Required Skills High school diploma or equivalent Computer literacy and knowledge of MS Office Due to the sensitivity of customer information, maintaining confidentiality is necessary. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High school diploma or equivalent required

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY To support the growth of the company, Cox Fleet is currently hiring a Lead Mobile Trailer Technician to join our team! This is a dedicated on-site position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Lead Mobile Trailer Technician will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light and advanced repairs, and other duties as assigned such as trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework. Work performed at the customer's site. Achieve a mastery in majority of technical disciplines. Moderately relied upon for advanced diagnostics and triage of complicated repairs. Heavily relied upon for customer interaction and communication. Lead on jobsites, and the customer's interaction is heavily influenced by this type of mechanic. Mentor and teach other Technicians in the field in a manner most conducive to their learning style. Lead Mobile Trailer Technician has multiple interactions with Mobile Technician Manager to make valuable decisions related to the performance and potential of other Technicians within the group. Performs duties of Mobile Technician Manager in their absence. DUTIES Always follows and complies with safe operating practices and procedures. Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment. Respond to call center dispatched unscheduled service and maintenance request. Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued iOS device and our proprietary TRAIT application Accurately complete DOT forms and all other forms of documentation in a timely fashion. Work with a high degree of independence and manage your own daily schedule. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Participate and complete all-in company required safety training. Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing. Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers Adhere to company policies, processes, and procedures. Remain up to date on safety protocols and procedures. Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Assist Mobile Trailer Technician I with diagnostics. Support Mobile Trailer Technicians I & II in inventory reconciliation. Advises Mobile Trailer Technicians I & II on Technical issues. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives, and make recommendations. Assist Mobile Trailer Technician I/II with diagnostics. Perform advanced diagnostics and triage of complicated repairs by Mobile Trailer Technicians I/II. Support Mobile Trailer Technicians I/II/Sr in inventory reconciliation. Advises and provides training to Mobile Trailer Technicians I/II/Sr on Technical issues. Heavily relied upon for customer interaction and communication. Assist Mobile Trailer Technician I/II/Sr with scheduling and prioritization. Assist Mobile Trailer Technician I/II/Sr with diagnostics. Perform advanced diagnostics and triage of complicated repairs by Mobile Trailer Technicians I/II/Sr. Mentor Mobile Trailer Technicians I/II/Sr on best practices and techniques to stay within or close to most Standard Repair Times. Lead and develop Mobile Trailer Technicians I/II/Sr by providing ongoing feedback. Assist Mobile Tech Manager (MTM) with Quality Control Inspections on work performed by Mobile Trailer Technicians I/II/Sr. Support MTMs in conducting team meetings and technical training sessions. Support MTMs in conducting safety checks of Mobile Trailer Technicians I/II/Sr company issued service trucks. Mentor and teach other Technicians in the field in a manner most conducive to their learning style. Support MTM in completing company service vehicle transfers and inspection process. Performs duties of MTM in their absence. Ensure other Technicians adhere to company policies, processes, and procedures. REQUIREMENTS High School Diploma/GED and 7 years' experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field Possess and supply a set of hand tools necessary to perform required job duties. Participate in and complete all-in company required training This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license . Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File. REQUIRED OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification ASE 608/609 certification* ASE C1 (Service Consultant) certification CDL-A License PREFERRED CERTIFICATIONS ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification SKILLS & ABILITIES Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. WHY COX FLEET? Weekly pay - get paid every Friday for added convenience and financial flexibility Safe driving & tech efficiency bonuses Safety boots & safety glasses reimbursement Extreme weather gear (cold & hot) Uniforms provided with laundry service where available Take the service truck home daily (stop paying for gas!) Tablet & company cellphone provided Technical training provided to advance your career Dedicated career path - Over 50% of our front-line managers are promoted from within BENEFITS Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: Commensurate with experience starting at $41,117.00 Shift: Monday through Friday 12:00 PM - 9:00 PM. Hybrid 2 days a week onsite. Location: 1200 North 7th Street, Harrisburg, PA 17102. Department: Asset Maintenance JOB PURPOSE AND SUMMARY This role will oversee day-to-day work in a call center and/or processing production unit within PHEAA. This position will carry out supervisor responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and disciplining employees; addressing complaints and resolving problems. This position requires the frequent use of tact, discretion, and independent judgment. Supervision/Evaluation/Development of Staff Develop and manage a high-performance team of representatives that may respond to anyone of the following, lenders, guarantors, administrators, and/or customer inquiries; both verbally and in writing. Develop and enhance employee competence and effectiveness by providing on-going guidance, mentoring, feedback, and motivation to staff to ensure competent performance and succession planning while adhering to department and PHEAA policies and procedures. Responsible for interviewing candidates, hiring, writing and delivering annual performance evaluations, promotions, and terminations as necessary. This includes monitoring attendance, leave requests, FMLA usage, time sheets to ensure accuracy of hours worked and adherence to Agency and business unit policies and procedures. Also, responsible for onboarding department training of new hires. Ensure that calls are handled, by staff, within agreed time scales and in an appropriate manner. Ensure that all staff have completed required Consumer Protection Training timely. Build and maintain a positive working environment that attracts and retains high-quality staff. Maintain visibility with employees; supervisors are required to maintain an active presence among call center staff and perform live monitoring, such as, provide timely positive feedback to staff and assist employees struggling with calls. Support and promote all company and department service and quality initiatives. Minimize discrepancies/errors/security breaches/ and/or customer escalation through effective coaching, support, supplemental training and ongoing understanding of departmental procedures to maximize utilization of resources. Research and report findings of suspected security incidents appropriately. Broad understanding of collective bargaining agreement, PHEAA appendix and PHEAA specific side letters with specific knowledge regarding payment of overtime, promotions, leave administration, grievance procedures. Accountable for fact finding and grievances (i.e., attendance, misconduct, policy violation, performance, etc.) Analysis/Quality Assurance Create, assign and track individual, team and department goals in order to maximize performance levels. Monitor and adjust staffing levels to ensure service levels are being met by focusing on call and processing volumes and ensuring appropriate staff are crossed trained to meet needed forecast. Prepare communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, and or actions. Continually look for ways to improve team's performance by identifying and implementing work efficiencies through process improvement techniques. Provide staff assistance including directly responding to escalated calls from customers and shares learning with others. Monitor calls and/or processes to observe employee demeanor, accuracy, and conformity to the Agency's policies. Answers questions and recommends corrective services to address employee mistakes and customer complaints. Project Coordination Responsible to review processes, internal policies and procedures and initiates changes to ensure compliance and/or improve business processes through development and execution of special projects. Work directly with manager and technical staff in creating, requesting, testing and training of system enhancements and develop interim solutions. Develop best practices for monitoring, managing, and enforcing efficient and effective reporting and analysis. Track and communicate status updates regularly to management on the progress of requirements initiatives, including risks and issues. Other Duties and Responsibilities Required to stay current on industry knowledge and best practices and think beyond own responsibilities and seek to understand the business direction, goals, and viewpoints. Troubleshoots minor computer and equipment issues and works with IT to resolve issues. Comply with the Agency's enterprise security and privacy policies and departmental procedures. Other duties and special projects as assigned. Required Skills Bachelor's degree and experience in an office environment with supervisor experience; or the equivalent training and experience in a call center and/or processing production environment or any equivalent combination of knowledge, experience, training, and/or certification(s). Demonstrated ability to lead and motivate a team. Effective time management skills and ability to effectively organize and prioritize work. Exhibit advanced leadership qualities, especially ability to deal with conflict/discord, and change. Proficient at researching issues and sharing the findings of that work with various groups effectively ensuring messaging is appropriate to audience. Demonstrated advanced ability to manage and prioritize assignments, and competing priorities in a rapidly growing, fast-paced environment. Advanced skills in providing innovative solutions and/or perspective to strategy; high level of flexibility and creativity; open to new ideas and feedback. Analytical and problem solving skills. Outstanding organizational skills, accuracy, detail-oriented with strong focus on achieving results with the ability to deliver on multiple projects concurrently in a team environment and maintain appropriate documentation. Demonstrated advanced oral and written skills. Proficient in Microsoft Office Suite. Preferred Qualifications: Knowledge of the student loan industry, written and spoken bilingual skills. PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience Bachelor's degree

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY Cox Fleet is currently hiring a Shop Trailer Mechanic I. This is a dedicated on-site shop position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Shop Trailer Technician I will be responsible for performing DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers. The Shop Trailer Technician I can perform more advanced repairs under the supervision of a Shop Trailer Technician II or higher. The Shop Trailer Technician I assists Shop Trailer Technician II or higher Technicians with repairs and continues to learn additional advanced mechanical skills and diagnosis. A successful Shop Trailer Technician I complies with all company policies and achieves high level performance metrics. DUTIES · Always follows and complies with safe operating practices and procedures. · Independently determine parts required for each job and interact with the Shop Parts Department to obtain them. · Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment. · Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. · Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations. · Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. · Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. · Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment. · Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment. · Use hand tools, precision instruments, as well as Trailer tools, welding equipment, lifts and jacks. · Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and/or Karmak application. · Accurately complete DOT forms and all other forms of documentation in timely fashion. · Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. · Communicate with Shop Manager and support team to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. · Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. · Participate and complete all-in company required safety training. · Maintain Shop assigned service trucks, conduct safety checks and daily pre/post trip inspections. · Perform minor adjustment and repairs on various types of trailer equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers, Trailer steering systems. · Adhere to company policies, processes, and procedures. REQUIREMENTS · High School Diploma/GED and up to 2 years' experience in a related field · Possess and supply a set of hand tools necessary to perform required job duties. · OEM training and certifications are preferred. · Participate in and complete all-in company required training · This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. · A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. · Safe drivers needed; valid driver's license . REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS · ASE T8 (PMI) certification PREFERRED CERTIFICATIONS · ASE 608/609 certification* SKILLS & ABILITIES · Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. · Understand the implications of new information for both current and future problem-solving and decision-making. · Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work · Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. · Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. · Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. · Ability to determine the type of tools and equipment needed. WHY COX FLEET? · Safety Boots & Safety Glasses reimbursement · Uniforms provided with laundry service where available · Technical training provided to advance your career · Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. BENEFITS · Health, dental, vision insurance starts DAY ONE of employment. · 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. · Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. · Tuition Assistance/Reimbursement · Adoption/Surrogacy assistance · Pet Insurance · Multiple ERG, diversity groups, and company paid volunteer hours. · Employee discounts on new vehicle purchases, cellphone plans, ride

Cox Fleet keeps your fleet moving. Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Shop Service Writer to support future growth of the Company at this location. If you are looking for a new place to call home, we would love to talk to you! DUTIES Help answer phones and assist service customers with individual needs for vehicle repairs and maintenance services, provide cost estimates, timelines, etc. Creating estimates in line with varying customer needs and expectations of cost, quality, and lead time. Communicate with customers via email, fax, or phone to provide updates on vehicle repair status, obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss billing items. Review repair orders (RO) for accuracy and ensuring proper description of symptoms, problems, and causes are listed, as well as repairs and services performed based on what technicians submit are captured, entering RO into service database system. Managing the transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Obtain customers approval for all repairs and services performed. Dispatching and assigning shop work to technicians Working closely with technicians, sales staff and customers ensuring DFS is providing excellent customer service, minimizing costs, and identifying the best solutions for repairing and maintaining customer's vehicles. Timely and accurate documentation and notation in all DFS internal and external systems regarding each customer vehicle repair Creating and fostering good working relationships with customers, vendors, and company partners. Maintaining quality service by establishing and enforcing organization standards and safety policies. REQUIREMENTS High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field Strong verbal and written communication, along with listening skills to interact with customers, employees, and vendors. Familiarity with Karmak, ADP, Reynold, RO Writer or similar programs Strong computer and Windows office suite skillset, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer) General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations. Demonstrated ability to multi-task and apply initiative. Positive attitude, good instincts, and self-motivation Excellent organizational skills and the ability to balance a variety of tasks

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Fleet Services - A Cox Automotive Company keeps your fleet moving! Fleet Services - A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY To support growth of the company, Fleet Services By Cox Automotive is currently hiring a Mobile Trailer Technician II to join our team! This is a dedicated on-site position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Mobile Trailer Technician II will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as trailer brakes, air lines, auxiliary pumps, and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body and framework. Work performed at the customer's site. The Mobile Trailer Technician II can perform more advanced repairs under the supervision of a Sr Mobile Trailer Technician or higher. The Mobile Trailer Technician II assists Sr Mobile Trailer Technician or higher Technicians with repairs and continues to learn additional advanced mechanical skills. A successful Mobile Trailer Technician II complies with all company policies and achieves high level performance metrics. DUTIES Preventive Maintenance and repairs on ThermoKing, Carrier and other refrigeration equipment, Preventive maintenance and repair, DOT inspections on Freightliner and Mack Trucks, trailers out of Service Truck with little or no supervision. Diagnose and repair/replace compressors, coils, electrical components, etc Always follows and complies with safe operating practices and procedures. Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work-related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on trailers and equipment in a mobile/field environment. Respond to call center dispatched unscheduled service and maintenance request. Use hand tools, precision instruments, as well as Trailer tools, welding equipment, and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued iOS device and our proprietary TRAIT application Accurately complete DOT forms and all other forms of documentation in a timely fashion. Work with a high degree of independence and manage own daily schedule. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Participate and complete all-in company required safety training Establishes and maintains good working relationships with assigned customers and vendors. Communicate effectively both verbally and in writing. Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. Perform minor adjustment and repairs on various types of trailers equipment and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers Adhere to company policies, processes, and procedures. Remain up to date on safety protocols and procedures. Diagnose, adjust, and perform repairs on various types of trailer equipment, and systems including, but not limited to the following: trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Assist Mobile Trailer Technician I with diagnostics. REQUIREMENTS High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. At least 3 years of experience with refrigerated equipment Possess and supply a set of hand tools necessary to perform required job duties. Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. Obtain 608/609 certification within eighteen (18) months. This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license required. REQUIRED OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification PREFERRED CERTIFICATIONS ASE 608/609 certification* ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification SKILLS & ABILITIES Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. WHY FLEET SERVICES BY COX AUTOMOTIVE? Safe driving & Tech efficiency bonuses Safety Boots & Safety Glasses reimbursement Extreme weather gear (Cold & Hot) Uniforms provided with laundry service where available Take service truck home daily (stop paying for gas!) Laptop & company cellphone provided Technical training provided to advance your career Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. BENEFITS Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. Give back tomorrow by joining us today! Salary: $16.00/hour (+ A $1 shift differential will be provided for the 12:00 PM - 9:00 PM shifts) Pay Increase: Pay will increase to $17.50 after 6 months of continuous employment (includes shift differentials) Training Shift: Monday through Friday 8:00 AM - 4:30 PM for 6 consecutive weeks Long Term Shift: Monday through Friday 12:00 PM - 9:00 PM Hybrid - 2 days a month on site Location: PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102 Department: AES Contact Center PHEAA's AES team is seeking qualified Call Center Representatives to help us make a difference in the lives of millions of students! It is our daily goal to meet our public service mission-creating affordable access to higher education. We take pride in educating borrowers on the long-term impact of student loan borrowing and their repayment options! This entry-level clerical wage position provides outstanding customer service to our student loan borrowers. Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success. Our dedicated Call Center Representatives provide a positive experience for all customers. As you become more confident and proficient in phone work, you may have the opportunity to develop your professional knowledge further and train on processing tasks. Additional Benefits: Call Center Representatives can enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System. Learn more about these benefits here: *********************************************** PRIMARY DUTIES AND RESPONSIBILITIES Call Center Representatives answer inbound calls handling a variety of complex account issues. Answer questions identify the root cause of the call and research to resolve the customer inquiry upon first contact. Interactions with customers are based on federal regulations, PHEAA objectives, and department policies. Assist customers with troubleshooting online account issues and utilizing online tools that are available. Update customer and account information as needed. Process incoming correspondence, forms, or other documents received from customers. Counsel customers in achieving successful repayment of their student loans. This includes but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation. Handle difficult or escalated call types and assist with resolution. Will work with one or multiple customer support lines. Required Skills High school diploma or equivalent required Computer literacy and knowledge of MS Office ADDITIONAL JOB REQUIREMENTS Must complete a 6-week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program. Ability to multi-task, problem-solve, and perform in-depth research while assisting the customer PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions. Required Experience High school diploma or equivalent required

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY Cox Fleet is currently hiring a Shop Diesel Technician II to join our team to support future growth of the Company. If you're looking for a new place to call home, we would love to talk with you. Shop Diesel Technician II will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and follow-up repairs, light mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. The Shop Diesel Technician II can perform more advanced diagnostics and repairs under the supervision of a Sr Shop Diesel Technician or higher. The Shop Diesel Technician II continues to learn additional advanced mechanical skills and diagnostic Techniques. A successful Shop Diesel Technician II complies with all company policies and achieves high level performance metrics. DUTIES Always follow and comply with safe operating practices and procedures. Independently determining parts required for each job and interact with the Shop Parts Department to obtain. Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment. Occasionally, travel and perform work at customer location. Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment. Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lifts and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and/or Karmak application. Accurately complete DOT forms and all other forms of documentation in timely fashion. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Communicate with Shop Manager and support team to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Participate and complete all-in company required safety training. Maintain Shop assigned service trucks, conduct safety checks and daily pre/post trip inspections. Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Adhere to company policies, processes, and procedures. Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Assist Shop Diesel Technician I with diagnostics. REQUIREMENTS High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. • This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. • A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. • Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. • Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File SKILLS & ABILITIES Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification PREFERRED CERIFICATIONS ASE T3 (Drivetrain) certification ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification ASE 608/609 certification* WHY COX FLEET? Weekly pay - get paid every Friday for added convenience and financial flexibility Safe driving & tech efficiency bonuses Safety boots & safety glasses reimbursement Extreme weather gear (cold & hot) Uniforms provided with laundry service where available Take the service truck home daily (stop paying for gas!) Tablet & company cellphone provided Technical training provided to advance your career Dedicated career path - Over 50% of our front-line managers are promoted from within BENEFITS Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Fleet Services - A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY Fleet Services By Cox Automotive is currently hiring a Shop Trailer Mechanic II. This is a dedicated on-site shop position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Shop Trailer Technician II will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body, and framework. The Shop Trailer Technician II can perform more advanced repairs under the supervision of a Sr Shop Trailer Technician or higher. The Shop Trailer Technician II assists Sr Shop Trailer Technician or higher Technicians with repairs and continues to learn additional advanced mechanical skills. A successful Shop Trailer Technician II complies with all company policies and achieves high level performance metrics. DUTIES Always follows and complies with safe operating practices and procedures. Independently determine parts for each job and interact with the Shop Parts Department to obtain them. Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment. Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment. Use hand tools, precision instruments, as well as Trailer tools, welding equipment, lifts and jacks.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Lead Mobile Diesel Technician. The Lead Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Achieve a mastery in majority of technical disciplines. Moderately relied upon for advanced diagnostics and triage of complicated repairs. Heavily relied upon for customer interaction and communication. Lead on jobsites, and the customer's interaction is heavily influenced by this type of mechanic. Mentor and teach other Technicians in the field in a manner most conducive to their learning style. The Lead Mobile Diesel Technician has multiple interactions with Mobile Technician Manager to make valuable decisions related to the performance and potential of other Technicians within the group. Performs duties of Mobile Technician Manager in their absence. DUTIES: Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment. Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Road test vehicles to diagnose malfunctions and to ensure that they are working properly. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application. Accurately complete DOT forms and all other forms of documentation in timely fashion. Work with a high degree of independence and manage own daily schedule. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. Support Mobile Diesel Technicians I/II/Sr in inventory reconciliation. Mentor Mobile Diesel Technicians I/II/Sr on best practices and techniques to stay within or close to most Standard Repair Times. Assist Mobile Tech Manager (MTM) with Quality Control Inspections on work performed by Mobile Diesel Technicians I/II/Sr. REQUIREMENTS: High School Diploma/GED and 7 years' experience. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field Possess and supply a set of hand tools necessary to perform required job duties. Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. Obtain Automotive Service Excellence (ASE) certification C1 (Service Consultant) within eighteen (18) months. Obtain 608/609 certification within eighteen (18) months. This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license required. Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification ASE 608/609 certification* ASE C1 (Service Consultant) certification PREFERRED CERIFICATIONS ASE T2 (Diesel Engines) certification ASE T3 (Drivetrain) certification ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) certification ASE T7 (HVAC) certification ASE A8 (Engine Performance) certification ASE L1 (Advanced Engine Performance Specialist) ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification SKILLS & ABILITIES Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Why Cox Fleet? Weekly pay - get paid every Friday for added convenience and financial flexibility Safe driving & tech efficiency bonuses Safety boots & safety glasses reimbursement Extreme weather gear (cold & hot) Uniforms provided with laundry service where available Take the service truck home daily (stop paying for gas!) Tablet & company cellphone provided Technical training provided to advance your career Dedicated career path - Over 50% of our front-line managers are promoted from within Benefits: Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY Cox Fleet is currently hiring a Sr. Shop Trailer Mechanic. This is a dedicated on-site shop position and we do not provide emergency side of the road type repairs. If you are looking for a new place to call home, we would love to talk to you! The Sr Shop Trailer Technician will be responsible for performing certified DOT inspections, Preventative Maintenance inspections, light and advanced repairs, and other duties as assigned such as aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, brake chambers, welding, fabrication, replacement of panels, body and framework. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Shop Trailer Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr Shop Trailer Technician complies with all company policies and achieves high level performance metrics. DUTIES Always follows and complies with safe operating practices and procedures. Independently determine parts required for each job and interact with the Shop Parts Department to obtain them. Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment. Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment. Use hand tools, precision instruments, as well as Trailer tools, welding equipment, lifts and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company issued device and/or Karmak application. Accurately complete DOT forms and all other forms of documentation in a timely fashion. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Communicate with Shop Manager and support team to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Participate and complete all-in company required safety training. Maintain Shop assigned service trucks, conduct safety checks and daily pre/post trip inspections. Perform minor adjustment and repairs on various types of trailer equipment and systems including, but not limited to the following: aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers, Trailer steering systems. Adhere to company policies, processes, and procedures. Diagnose, adjust, and repair various types of trailer equipment and systems including, but not limited to the following: aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers, Trailer steering systems, welding, fabrication, replacement of panels, body and framework. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Assist Shop Trailer Technician I with diagnostics. Support Shop Trailer Technician I/II in obtaining correct parts for each job. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives, and make recommendations. Assist Shop Trailer Technician I/II with diagnostics. Perform advanced diagnostics and triage of complicated repairs by Shop Trailer Technicians I/II. REQUIREMENTS High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field. Possess and supply a set of hand tools necessary to perform required job duties. OEM training and certifications are preferred. Participate in and complete all-in company required training This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license required. SKILLS & ABILITIES Knowledge of trailer parts and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services. Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification ASE 608/609 certification* CDL-A License PREFERRED CERTIFICATIONS ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification WHY COX FLEET? Weekly pay - get paid every Friday for added convenience and financial flexibility Safety Boots & Safety Glasses reimbursement Uniforms provided with laundry service where available Technical training provided to advance your career Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. BENEFITS Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company. Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Sr. Mobile Diesel Technician. The Sr. Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Mobile Diesel Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr Mobile Diesel Technician complies with all company policies and achieves high level performance metrics. DUTIES: Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment. Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc. Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges. Road test vehicles to diagnose malfunctions and to ensure that they are working properly. Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives. Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation. Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle. Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks. Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders (“RO”) using company-issued iOS device and our proprietary TRAIT application. Accurately complete DOT forms and all other forms of documentation in timely fashion. Work with a high degree of independence and manage own daily schedule. Maintain a high level of productivity and be able to work within or close to most Standard Repair Times. Obtain parts from approved local and national vendors as necessary for the repairs to be performed. Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes. Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT. Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections. REQUIREMENTS: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field Possess and supply a set of hand tools necessary to perform required job duties. Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months. Obtain 608/609 certification within eighteen (18) months. This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment. A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required. Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Safe drivers needed; valid driver's license required. Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File. REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS ASE T8 (PMI) certification ASE 608/609 certification* PREFERRED CERIFICATIONS ASE T2 (Diesel Engines) certification ASE T3 (Drivetrain) certification ASE T4 (Brakes) certification ASE T5 (Suspension) certification ASE T6 (Electrical and Electronic Systems) ASE T7 (HVAC) certification ASE A8 (Engine Performance) certification ASE L1 (Advanced Engine Performance Specialist) ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification SKILLS & ABILITIES Understand the implications of new information for both current and future problem-solving and decision-making. Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks. Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups. Ability to determine the type of tools and equipment needed. Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Why Cox Fleet? Safe driving & Tech efficiency bonuses Safety Boots & Safety Glasses reimbursement Extreme weather gear (Cold & Hot) Uniforms provided with laundry service where available Take service truck home daily (stop paying for gas!) Laptop & company cellphone provided Technical training provided to advance your career Dedicated career path - ‘Over 50% of our front-line managers are promoted from within'. Benefits: Health, dental, vision insurance starts DAY ONE of employment. 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company. Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company Tuition Assistance/Reimbursement Adoption/Surrogacy assistance Pet Insurance Multiple ERG, diversity groups, and company paid volunteer hours. Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to ************ *** ****Veterans encouraged to apply**** Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. JOB SUMMARY Cox Fleet is currently hiring a Shop Trailer Mechanic I. This is a dedicated on-site shop position and we do not provide emergency side of the road type of repairs. If you are looking for a new place to call home, we would love to talk to you! The Shop Trailer Technician I will be responsible for performing DOT inspections, Preventative Maintenance inspections, light repairs, and other duties as assigned such as aluminum and chem-lite, trailer brakes, air lines, auxiliary pumps and engines, liftgates, and brake chambers. The Shop Trailer Technician I can perform more advanced repairs under the supervision of a Shop Trailer Technician II or higher. The Shop Trailer Technician I assists Shop Trailer Technician II or higher Technicians with repairs and continues to learn additional advanced mechanical skills and diagnosis. A successful Shop Trailer Technician I complies with all company policies and achieves high level performance metrics. DUTIES Always follows and complies with safe operating practices and procedures. Independently determine parts required for each job and interact with the Shop Parts Department to obtain them. Maintain a clean and safe work environment. Assist in cleanup at the end of each day for tools, parts, and equipment. Applies knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job. Work with Service Writer to assess customer needs, providing information or assistance, resolving their problems, or satisfying their expectations. Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations. Act with integrity, demonstrate honesty and keep commitments. Behave in a consistent manner, keeping sensitive information confidential and adhering to ethical and professional standards. Perform scheduled preventative maintenance (“PM”), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a Shop environment. Perform routine maintenance such as changing oil, checking batteries, and lubricating equipment.