Infrastructure Engineer -Voice & Video - Virtual

American Express
Remote or Washington, DC
**You Lead the Way. We've Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we'll support you with an open environment and learning culture to grow your career.

**Focus:**

Contributes to analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

**Organizational Context:**

Starter-level experienced hire, member of a product engineering or delivery and integration team reporting to a Senior Infrastructure Engineer, Engineering Director or Director of Technical Delivery

**How will you make an impact in this role?**

+ Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to collaborative platforms to include Cisco Voice, Video and WebEx services.

+ Provide third level problem resolution support as necessary to achieve or exceed voice, video, and WebEx service level commitments.

+ Manage and maintain enterprise voice & video infrastructure including capacity, monitoring and patch management.

+ Contributes to the creation of technical design/implementation documentation

+ Participate fully in the development, testing and QA functions to assure that projects are securely delivered and fulfill expectations.

+ Work with project teams to prepare components for production

+ Provide support for ongoing platform infrastructure availability

+ Works on prioritized/assigned features for ongoing sprints

**Range of Impact/Influence:**

+ Accountable for team completing work you're leading and work you are doing as agreed upon

+ Accountable to team for delivery of quality work

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

**Qualifications**

Up to 4 years of experience with voice and video technologies, incorporating: design methodology, Infrastructure operations support or engineering

+ Experience working with Cisco services specific to: Cisco VOIP (CUCM), Cisco video end points, Cisco Cloud (Video and WebEx).

+ Bachelor's Degree in computer science, computer engineering, or related field required

**Knowledge/Skills:**

+ Experience in Voice, Video and WebEx services in support of planning, analyzing, testing, configuring, and maintaining assigned applications.

+ Infrastructure and server theories, routing principles, and concepts using Cisco UCS C series, Cisco 29x 39x 45x ISR's.

+ System analysis skills, with the ability to identify and accurately describe system issues.

+ Core understanding of Video topology to include Video Communication Servers, Cisco cloud registered endpoints, WebEx Control Hub, and Hybrid calendering.

+ Experience with monitoring and troubleshooting WebEx Meeting

**Technology Skills You'll Use Every Day:**

+ Ability to explain technical information to non-technical users.

+ Able to set priorities under pressure of deadlines

+ Ability to make design recommendations and provide implementation of new technologies

+ Up to date technical knowledge of Industry standards

+ Work within and adhere to American Express change management policies & procedures

**Game Changers:**

+ Adaptability

+ Collaboration & Teamwork

+ Continuous Improvement

+ Courage

+ Curiosity

+ Ingenuity

+ Servant Leadership

+ Team first mentality

**Role/Strengths You'll Need:**

Technical

+ System/Platform Domain Knowledge

+ Systems Installation/Decommissioning

+ Testing

Functional

+ Organizational Change

+ IT Infrastructure

Leadership

+ Analytical Thinking

Business

+ Documentation & Technical Writing

+ Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

**Job:** Technology

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 21032123

Virtual Customer Care Professional - Small Business Sales

American Express
Remote or Washington, DC
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Why American Express?

There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us. On occasion, we have the unique opportunity to add new talented professionals to our sales and service organization.

Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.

As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers, and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express SBS Customers.

If you possess the above experience, skills and share our values of providing remarkable experience for customers, and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.

What would you do every day as a Customer Care Professional?

+ Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products

+ Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express SBS small business services

+ Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales

+ Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment

+ Document necessary account information according to established policies and procedures

+ Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

**Qualifications**

Qualifications

+ Customer service experience (two years ) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.

+ Proven success in a customer service and sales environment (two years )

+ Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

+ Experience owning or working in a small business is a plus

+ This position operates in a 24/7 environment

+ High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

The hours of operation will fall within a 24/7 environment. The start date for this position will be March 2022. After the 90-day training commitment, shift hours will be made available.

Work at Home Requirements:

+ Through our Bring Your Own Internet (BYOI) Program, you will be required to locate phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.

+ American Express will proved BYOI participants a monthly allowance to help offset costs of phone and internet services. In addition, you would receive an additional one time allowance to offset installation fees

+ Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)

Additional Requirements:

A secure home office, located at your confirmed address of residence, free from background noise and other distractions

Candidates must reside in one of 47 states where we currently hire (all U.S. states with the exception of California, Alaska and Hawaii.)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

**Job:** Operations

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 22000577

Talent Assessor

American Express
Remote or Washington, DC
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.

Talent Assessors have the first interaction with candidates and are tasked with representing the brand and acquiring top talent. Candidates should have a strong background in high volume recruiting for financial, banking, retail and customer service profiles. As a Talent Assessor you will evaluate and assess the candidate pool for specific job functions with the aim of achieving high quality and timely filling of roles. Using the Applicant Tracking System (TALEO) you will work closely with the Recruitment Team to manage those roles with high volume response. Your duties may include, but are not limited to:
+ Review applicants that apply to the ATS for specified positions

+ Interview scheduling including gathering the candidate's availability and confirming the interview date, time and location.

+ Conduct an average of 8-10 Phone Screens per day

+ Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role.

+ Develop an effective compelling story to sell specific roles to prospective candidates.

+ Update the candidate's details and status in the client's ATS in a timely and accurate manner following the defined process steps.

**Qualifications**

Qualifications

* Strong knowledge of technology (Outlook, Web, Excel, PowerPoint and Word).

* Experience working in a team environment that emphasized group contributions.

* The ability to work under pressure and meet daily objectives.

* Ability to communicate clearly e.g. emails, candidate summaries.

* Previous experience in sales, the staffing industry, high-volume recruitment preferred.

* Tertiary qualification in business or a related discipline highly desirable. Bachelor's degree preferred

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

**Job:** Human Resources

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 22001525

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Fraud Tech Sales/Consulting Manager (Virtual)

American Express
Remote or Washington, DC
You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

People. Technology. Community. At Accertify, we've brought together smart and innovative engineers, problem solvers, curious and creative thinkers, and thought leaders. Our mission? Help our customers thrive by empowering them with a platform, insight, and the expertise to transform their digital ideas and initiatives into success without the fear of fraud. Today, we're a wholly owned subsidiary of American Express and a leading provider of digital identity, fraud prevention, chargeback management, and payment solutions that address risk across the entire customer journey.

The Fraud Tech Sales/Consulting Manager is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and address all technical objections in the sales cycle. To accomplish this, the Solution Consultant must have a strong desire to leverage their business and technical skills, including the ability to solicit business requirements, develop a technical sales strategy, and configure and effectively demonstrate the solutions that address these requirements. This candidate will also have people leader requirements, and be tasked with mentoring, developing, and creating internal processes to be adhered to throughout the organization.

Furthermore, this candidate must be able to document and articulate the solution design to other internal teams to foster a seamless transition from post-contract to pre-implementation. This candidate will be required to work across departments and align with the Onboarding Teams to ensure gaps in strategy are covered and to confirm the solution consulted on is subsequently implemented.

Job Responsibilities:

+ The ability to confidently present and articulate the business value of Accertify's solutions to managers and executives of all levels

+ The ability to uncover the challenges and issues client's face by executing successful and targeted discovery sessions, demonstrations, and workshops

+ Be self motivated, flexible, and take initiative

+ Engage with clients (internally and externally) to define, create, and present solution prototypes and pilots

+ Be a thought leader who is curious and can create new solutions using out-of-the-box thinking

+ The ability to address security, cloud computing, and Payment Card Industry (PCI) standards

+ Deliver product, technical, and security related responses on RFPs/RFIs

+ The ability to manage multiple client engagements simultaneously

+ Demonstrate a working knowledge of Online Fraud, Chargebacks (Disputes), and Payment Processing life cycle

+ Understand Machine Learning concepts for Fraud modeling

+ Work as a team player by contributing, learning, and sharing new knowledge

+ Potentially lead a team of junior Solution Consultants

+ Lend efforts towards maintaining our Demo environment

**Qualifications**

Qualifications

+ Bachelor's degree in Computer Science or related field or equivalent work experience in relatable field

+ Experience in a comparable pre-sales or sales engineering position, supporting the sales cycle in selling Software-as-a-Service or other high value business solutions

+ Highly organized self-learner with excellent prioritization abilities

+ Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques

+ Superior presentation and demonstration skills

+ Knowledge of data integration, relational databases, API's, machine learning, and web technology

+ Knowledge of Accertify Product offerings highly preferred

+ Flexibility to travel

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

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Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

-->American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

-->

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters

**Job:** Technologies

**Primary Location:** United States

**Other Locations:** US-Illinois-Itasca

**Schedule** Full-time

**Req ID:** 22000441

Information Security Specialist - Intrusion Specialist (DFIR)

American Express
Remote or Washington, DC
You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is on a mission to provide the world's best customer experience every day. Rooted in this vision is the work of the Technology Risk & Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve this mission! Are you ready to protect one of the most admired brands from today's, and tomorrow's advanced threats?

American Express seeks to recruit a passionate, and experienced intrusion response lead analyst for its incident response team. This is a mid to senior level hands-on highly technical role performing incident and intrusion response activity ranging from pre-incident (preparation), active incident, to post incident. You will be a key technical resource in conducting investigations, performing analysis, determining activity, identifying TTPs, building the attack narrative, and taking response actions. You are a motivated professional that will assist with people, processes, and technology that empowers the team to investigate sophisticated threats. This role requires critical thinking, innovative problem solving, leading analysis, and effective communications.

Please note, we will consider remote work options for highly skilled candidates.

RESPONSIBILITIES

* Conduct host forensics, network forensics, log analysis, and malware triage in support of incident response investigations across Windows, Mac, Linux, and Cloud platforms.
* Curate a world class security operations and incident response team with a relentless focus on innovation and automation
* Participate in incident response and crisis management activities
* Fully scope incidents through proper identification of all affected systems and/or accounts
* Advise leadership on containment, eradication, and recovery strategies
* Recognize attacker tools, tactics, and procedures in indicators of compromise (IOCs) / Indicators of Attack (IOAs) that can be applied to current and future investigations
* Provide after-hours support on an on-demand basis
* Provide support in incident response and manage escalations as needed
* Assess and develop incident response best practices to help mature the security operations of the organization
* Produce high-quality written and verbal reports, recommendations, and actions.
* Participate in on-call rotation and on-call duties
* 5+ years of comparable experience in incident response, intrusion response, digital forensics and/or incident response consulting
* Experience developing, managing, and consulting on incident response policies and procedures
* Experience with host and network forensics
* Expertise in analysis of TCP/IP network communication protocols
* Expertise in analysis of artifacts on various operating systems
* Expertise responding to security events, including hacktivist, cybercrime, and APT activity
* Theoretical and practical security knowledge with Mac, Linux, and Windows operating systems, as well as cloud environments.
* Theoretical and practical knowledge of Incident Response lifecycles
* At least one of the following technical certifications: GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), GIAC Network Forensic Analyst (GNFA)
* Ability to convey complex technical concepts to audiences with varying levels of technical ability

PREFERRED QUALIFICATIONS

* Multiple applicable certifications (GCIA, GCIH, GCFA, GNFA, GCFE, GREM, etc.)
* Knowledge of various forensic tools and capabilities
* Scripting abilities in Python, shell, Go, and/or PowerShell

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Information Security Specialist - Intrusion Specialist (DFIR)

American Express
Remote or Washington, DC
You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is on a mission to provide the world's best customer experience every day. Rooted in this vision is the work of the Technology Risk & Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve this mission! Are you ready to protect one of the most admired brands from today's, and tomorrow's advanced threats?

American Express seeks to recruit a passionate, and experienced intrusion response lead analyst for its incident response team. This is a mid to senior level hands-on highly technical role performing incident and intrusion response activity ranging from pre-incident (preparation), active incident, to post incident. You will be a key technical resource in conducting investigations, performing analysis, determining activity, identifying TTPs, building the attack narrative, and taking response actions. You are a motivated professional that will assist with people, processes, and technology that empowers the team to investigate sophisticated threats. This role requires critical thinking, innovative problem solving, leading analysis, and effective communications.

Please note, we will consider remote work options for highly skilled candidates.

**RESPONSIBILITIES**

+ Conduct host forensics, network forensics, log analysis, and malware triage in support of incident response investigations across Windows, Mac, Linux, and Cloud platforms.

+ Curate a world class security operations and incident response team with a relentless focus on innovation and automation

+ Participate in incident response and crisis management activities

+ Fully scope incidents through proper identification of all affected systems and/or accounts

+ Advise leadership on containment, eradication, and recovery strategies

+ Recognize attacker tools, tactics, and procedures in indicators of compromise (IOCs) / Indicators of Attack (IOAs) that can be applied to current and future investigations

+ Provide after-hours support on an on-demand basis

+ Provide support in incident response and manage escalations as needed

+ Assess and develop incident response best practices to help mature the security operations of the organization

+ Produce high-quality written and verbal reports, recommendations, and actions.

+ Participate in on-call rotation and on-call duties

**Qualifications**

+ 5 years of comparable experience in incident response, intrusion response, digital forensics and/or incident response consulting

+ Experience developing, managing, and consulting on incident response policies and procedures

+ Experience with host and network forensics

+ Expertise in analysis of TCP/IP network communication protocols

+ Expertise in analysis of artifacts on various operating systems

+ Expertise responding to security events, including hacktivist, cybercrime, and APT activity

+ Theoretical and practical security knowledge with Mac, Linux, and Windows operating systems, as well as cloud environments.

+ Theoretical and practical knowledge of Incident Response lifecycles

+ At least one of the following technical certifications: GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), GIAC Network Forensic Analyst (GNFA)

+ Ability to convey complex technical concepts to audiences with varying levels of technical ability

**PREFERRED QUALIFICATIONS**

+ Multiple applicable certifications (GCIA, GCIH, GCFA, GNFA, GCFE, GREM, etc.)

+ Knowledge of various forensic tools and capabilities

+ Scripting abilities in Python, shell, Go, and/or PowerShell

**Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.**

**American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.**

**Job:** Technology

**Primary Location:** United States

**Other Locations:** US-Florida, US-District of Columbia, US-New York, US-Arizona, US-Texas, US-Arizona-Phoenix, US-Virginia, US-Utah

**Schedule** Full-time

**Tags** #LI-REMOTE

**Req ID:** 21006530

Information Security Specialist - Intrusion Specialist (DFIR)

American Express
Remote or Washington, DC
You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is on a mission to provide the world's best customer experience every day. Rooted in this vision is the work of the Technology Risk & Information Security organization, empowering the company to deliver superior service through trust, security, and safety. Our culture is centered around passion, curiosity, and courage, enabling you to innovate and evolve a Fortune 100 company. You can help us achieve this mission! Are you ready to protect one of the most admired brands from today's, and tomorrow's advanced threats?

American Express seeks to recruit a passionate, and experienced intrusion response lead analyst for its incident response team. This is a mid to senior level hands-on highly technical role performing incident and intrusion response activity ranging from pre-incident (preparation), active incident, to post incident. You will be a key technical resource in conducting investigations, performing analysis, determining activity, identifying TTPs, building the attack narrative, and taking response actions. You are a motivated professional that will assist with people, processes, and technology that empowers the team to investigate sophisticated threats. This role requires critical thinking, innovative problem solving, leading analysis, and effective communications.

Please note, we will consider remote work options for highly skilled candidates.

**RESPONSIBILITIES**

+ Conduct host forensics, network forensics, log analysis, and malware triage in support of incident response investigations across Windows, Mac, Linux, and Cloud platforms.

+ Curate a world class security operations and incident response team with a relentless focus on innovation and automation

+ Participate in incident response and crisis management activities

+ Fully scope incidents through proper identification of all affected systems and/or accounts

+ Advise leadership on containment, eradication, and recovery strategies

+ Recognize attacker tools, tactics, and procedures in indicators of compromise (IOCs) / Indicators of Attack (IOAs) that can be applied to current and future investigations

+ Provide after-hours support on an on-demand basis

+ Provide support in incident response and manage escalations as needed

+ Assess and develop incident response best practices to help mature the security operations of the organization

+ Produce high-quality written and verbal reports, recommendations, and actions.

+ Participate in on-call rotation and on-call duties

**Qualifications**

+ 5 years of comparable experience in incident response, intrusion response, digital forensics and/or incident response consulting

+ Experience developing, managing, and consulting on incident response policies and procedures

+ Experience with host and network forensics

+ Expertise in analysis of TCP/IP network communication protocols

+ Expertise in analysis of artifacts on various operating systems

+ Expertise responding to security events, including hacktivist, cybercrime, and APT activity

+ Theoretical and practical security knowledge with Mac, Linux, and Windows operating systems, as well as cloud environments.

+ Theoretical and practical knowledge of Incident Response lifecycles

+ At least one of the following technical certifications: GIAC Certified Incident Handler (GCIH), GIAC Certified Forensic Analyst (GCFA), GIAC Network Forensic Analyst (GNFA)

+ Ability to convey complex technical concepts to audiences with varying levels of technical ability

**PREFERRED QUALIFICATIONS**

+ Multiple applicable certifications (GCIA, GCIH, GCFA, GNFA, GCFE, GREM, etc.)

+ Knowledge of various forensic tools and capabilities

+ Scripting abilities in Python, shell, Go, and/or PowerShell

**Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.**

**American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.**

**Job:** Technology

**Primary Location:** United States

**Other Locations:** US-Florida, US-District of Columbia, US-New York, US-Arizona, US-Texas, US-Arizona-Phoenix, US-Virginia, US-Utah

**Schedule** Full-time

**Tags** #LI-REMOTE

**Req ID:** 21006530

Fraud Tech Sales/Consulting Manager (Virtual)

American Express
Remote or Baton Rouge, LA
You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

People. Technology. Community. At Accertify, we've brought together smart and innovative engineers, problem solvers, curious and creative thinkers, and thought leaders. Our mission? Help our customers thrive by empowering them with a platform, insight, and the expertise to transform their digital ideas and initiatives into success without the fear of fraud. Today, we're a wholly owned subsidiary of American Express and a leading provider of digital identity, fraud prevention, chargeback management, and payment solutions that address risk across the entire customer journey.

The Fraud Tech Sales/Consulting Manager is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company's technology infrastructure, and address all technical objections in the sales cycle. To accomplish this, the Solution Consultant must have a strong desire to leverage their business and technical skills, including the ability to solicit business requirements, develop a technical sales strategy, and configure and effectively demonstrate the solutions that address these requirements. This candidate will also have people leader requirements, and be tasked with mentoring, developing, and creating internal processes to be adhered to throughout the organization.

Furthermore, this candidate must be able to document and articulate the solution design to other internal teams to foster a seamless transition from post-contract to pre-implementation. This candidate will be required to work across departments and align with the Onboarding Teams to ensure gaps in strategy are covered and to confirm the solution consulted on is subsequently implemented.

Job Responsibilities:

+ The ability to confidently present and articulate the business value of Accertify's solutions to managers and executives of all levels

+ The ability to uncover the challenges and issues client's face by executing successful and targeted discovery sessions, demonstrations, and workshops

+ Be self motivated, flexible, and take initiative

+ Engage with clients (internally and externally) to define, create, and present solution prototypes and pilots

+ Be a thought leader who is curious and can create new solutions using out-of-the-box thinking

+ The ability to address security, cloud computing, and Payment Card Industry (PCI) standards

+ Deliver product, technical, and security related responses on RFPs/RFIs

+ The ability to manage multiple client engagements simultaneously

+ Demonstrate a working knowledge of Online Fraud, Chargebacks (Disputes), and Payment Processing life cycle

+ Understand Machine Learning concepts for Fraud modeling

+ Work as a team player by contributing, learning, and sharing new knowledge

+ Potentially lead a team of junior Solution Consultants

+ Lend efforts towards maintaining our Demo environment

**Qualifications**

Qualifications

+ Bachelor's degree in Computer Science or related field or equivalent work experience in relatable field

+ Experience in a comparable pre-sales or sales engineering position, supporting the sales cycle in selling Software-as-a-Service or other high value business solutions

+ Highly organized self-learner with excellent prioritization abilities

+ Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques

+ Superior presentation and demonstration skills

+ Knowledge of data integration, relational databases, API's, machine learning, and web technology

+ Knowledge of Accertify Product offerings highly preferred

+ Flexibility to travel

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

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Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

-->American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters

**Job:** Technologies

**Primary Location:** United States

**Other Locations:** US-Illinois-Itasca

**Schedule** Full-time

**Req ID:** 22000441

Talent Assessor

American Express
Remote or Baton Rouge, LA
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.

Talent Assessors have the first interaction with candidates and are tasked with representing the brand and acquiring top talent. Candidates should have a strong background in high volume recruiting for financial, banking, retail and customer service profiles. As a Talent Assessor you will evaluate and assess the candidate pool for specific job functions with the aim of achieving high quality and timely filling of roles. Using the Applicant Tracking System (TALEO) you will work closely with the Recruitment Team to manage those roles with high volume response. Your duties may include, but are not limited to:
+ Review applicants that apply to the ATS for specified positions

+ Interview scheduling including gathering the candidate's availability and confirming the interview date, time and location.

+ Conduct an average of 8-10 Phone Screens per day

+ Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role.

+ Develop an effective compelling story to sell specific roles to prospective candidates.

+ Update the candidate's details and status in the client's ATS in a timely and accurate manner following the defined process steps.

**Qualifications**

Qualifications

* Strong knowledge of technology (Outlook, Web, Excel, PowerPoint and Word).

* Experience working in a team environment that emphasized group contributions.

* The ability to work under pressure and meet daily objectives.

* Ability to communicate clearly e.g. emails, candidate summaries.

* Previous experience in sales, the staffing industry, high-volume recruitment preferred.

* Tertiary qualification in business or a related discipline highly desirable. Bachelor's degree preferred

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

**Job:** Human Resources

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 22001525

Talent Assessor

American Express
Remote or Lansing, MI
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtual.

Talent Assessors have the first interaction with candidates and are tasked with representing the brand and acquiring top talent. Candidates should have a strong background in high volume recruiting for financial, banking, retail and customer service profiles. As a Talent Assessor you will evaluate and assess the candidate pool for specific job functions with the aim of achieving high quality and timely filling of roles. Using the Applicant Tracking System (TALEO) you will work closely with the Recruitment Team to manage those roles with high volume response. Your duties may include, but are not limited to:
+ Review applicants that apply to the ATS for specified positions

+ Interview scheduling including gathering the candidate's availability and confirming the interview date, time and location.

+ Conduct an average of 8-10 Phone Screens per day

+ Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role.

+ Develop an effective compelling story to sell specific roles to prospective candidates.

+ Update the candidate's details and status in the client's ATS in a timely and accurate manner following the defined process steps.

**Qualifications**

Qualifications

* Strong knowledge of technology (Outlook, Web, Excel, PowerPoint and Word).

* Experience working in a team environment that emphasized group contributions.

* The ability to work under pressure and meet daily objectives.

* Ability to communicate clearly e.g. emails, candidate summaries.

* Previous experience in sales, the staffing industry, high-volume recruitment preferred.

* Tertiary qualification in business or a related discipline highly desirable. Bachelor's degree preferred

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

**Job:** Human Resources

**Primary Location:** United States

**Schedule** Full-time

**Req ID:** 22001525

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