Data Manager jobs at American Express

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Executive Director- Data Science in the Chase 360 team, you will lead our data science initiatives and drive game-changing insights. In this pivotal role, you will spearhead a team of talented data professionals, bridging the gap between advanced analytics and strategic decision-making. You will build & execute the vision to expand our existing set of data assets and develop new capabilities to propel our business forward. **Job Responsibilities:** + Lead and manage a team of data scientists, providing guidance, mentorship, and support to drive results. + Articulate a vision and execute a roadmap for developing an evergreen list of expanded data assets and capabilities. + Develop attributes and enable implementation of data-driven strategies to optimize and enhance credit and fraud risk performance. + Leverage cutting-edge data mining, and statistical modeling techniques to uncover valuable insights from complex, structured, and unstructured data sources. + Collaborate cross-functionally with key stakeholders to identify business opportunities and address challenges. + Drive innovation by exploring new technologies and methodologies to improve data analytics capabilities. + Develop and deliver compelling presentations and reports to communicate insights and recommendations to senior leadership and key stakeholders. + Stay abreast of emerging trends, technologies, and best practices in data science, continuously enhancing the team's capabilities and driving innovation. **Required qualifications, capabilities, and skills** + Master's degree in a quantitative field such as Computer Science, Statistics, Mathematics, Physics, or a related discipline. + Minimum of 8 years of hands-on experience in data science, with a proven track record of delivering impactful, data-driven solutions to complex business problems. + Deep expertise of the Consumer Financial Services industry + Robust knowledge of statistical modeling, data mining techniques, and programming languages (e.g., Python, R, SQL). + Strong business acumen and the ability to translate complex analytical insights into actionable recommendations that drive strategic decision-making. + Exceptional problem-solving skills and the ability to think critically and creatively to address multifaceted challenges. + Exceptional storytelling and persuasion skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. + Proven leadership skills, with the ability to inspire, mentor, and develop a high-performing team of data professionals. + Experience working in a fast-paced, dynamic environment, with the ability to prioritize and manage multiple projects simultaneously. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210665630 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $122,550.00-$201,000.00 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Data Product Manager, Vice President within Grow, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability * Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition * Establish metrics and KPIs to measure the success of data products and continuously optimize them based on user feedback and data analysis. * Lead release management and testing lifecycles for feature team/s. * Lead the team's efforts to address defects/production issues and reporting requirements. * Participate in and drive Agile routines and best practices. Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Strong background in data products, proven track record of successfully launching and managing relevant products. * Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights. * Understanding of AI concepts, machine learning models, and relevant tools for building and deploying AI products. * Excellent communication and presentation skills, with the ability to articulate complex concepts to diverse audiences. * Proven ability to work collaboratively with technical teams * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Experience working with SaaS (Software as a Service) or Enterprise products. Preferred qualifications, capabilities, and skills * Demonstrated prior experience working in a highly matrixed, complex organization * Experience working in or with Talent Development organizations. * Knowledge of Oracle HCM (Human Capital Management) and Service Now a plus. * Knowledge of data governance, consent management and regulatory standards a plus. * Understanding of talent planning, employee profile data, skills taxonomy and AI-powered talent solutions a plus.

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager, Technical Program Management, you'll have the opportunity to be on the forefront of building this business and bring these tools to market. **Our TPM Sr. Managers have:** + Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to identify technical tradeoffs, act as technical a liaison across stakeholders, and mitigate technical risks throughout delivery life-cycle + Exceptional communication and collaboration skills, comfortable reporting to VPs + Excellent problem solving and influencing skills. You can track and resolve issues promptly and independently, escalate major risks to senior leaders appropriately, and resolve conflicts. + A quantitative approach to problem solving, leverages and shares data to drive decision making. A collaborative implementer to holistic solutions; a systems thinker. + Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, go-to-market, and data science representatives. + Deep focus on execution, follow-through, accountability, customer obsession, and results. + Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. + Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners. **Basic Qualifications:** + At least 5 years of experience in technical program management + Bachelor's degree **Preferred Qualifications:** + 5+ years of hands on technical experience (Such as: Software development, systems engineering, data engineering, site reliability) + 3+ years experience delivering large and complex programs, where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impact + 3+ years of experience in building distributed systems and highly available services using cloud computing services and architecture - preferably using AWS + 3+ years experience building highly scalable products and platforms in a SaaS organization + 3+ years of experience with agile delivery and planning, and helping teams organize + Experience applying Generative AI to solve business problems and drive efficiency + Experience in building systems and solutions within a highly regulated environment + Bachelor's degree or higher in a related technical field (for example Computer Science or Software Engineering) **_At this time, Capital One will not sponsor a new applicant for employment authorization for this position_** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $175,500 - $200,300 for Sr. Manager, Technical Program Management Richmond, VA: $175,500 - $200,300 for Sr. Manager, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ********************** Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

JobID: 210646925 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $118,750.00-$197,000.00; Brooklyn,NY $118,750.00-$197,000.00; Chicago,IL $104,500.00-$170,000.00 Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager, Vice President in Talent Acquisition, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Job responsibilities * Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination * Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements * Implement product and portfolio-level progress tracking via roadmap, overseeing risks, controls, feature releases, and resourcing/capacity allocations. * Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners * Work with the Product team to improve delivery metrics and identify improvement opportunities through ongoing Product retrospective. Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product delivery or a relevant domain area * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, in addition to deployment processes and strategies * Knowledge in Jira and Jira Align tool for Product and Portfolio Management Preferred qualifications, capabilities, and skills * Proficient knowledge of the product development life cycle, design, and data analytics

JobID: 210663824 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago, IL $90,250.00-150,000.00 Are you passionate about optimizing workflows and developing content strategies that help drive innovation and revenue? Join our team and make an impact. As a Content Strategist within our Commercial and Investment Bank, you will play a pivotal role in driving content structure and organization using Adobe Experience Manager (AEM) and ensuring the accuracy and quality of product sales materials, proposals and various content across multiple connected platforms. Your efforts will contribute to optimizing and transforming content workflows and structure and enabling better results when connected to an LLM model for more efficient content retrieval. You will help design and maintain workflows that employ a centralized and distributed content management approach, through AEM and connected content platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will independently manage content projects from inception to completion, ensuring content is easy to use and find while also validated for accuracy, compliance, and proper positioning. Job Responsibilities * Drive content authoring structure, workflows and organization using Adobe Experience Manager (AEM) and maintain a working knowledge of AEM * Analyze existing content structures and workflows to identify opportunities for optimization, ensuring seamless integration with LLM models * Provide strategy and execution for content initiatives, optimizing and transforming content workflows within AEM and other platforms * Maintain and optimize a unified content organization approach that leverages taxonomy and tagging to ensure content is usable and findable by the sales organization * Help define KPIs, design dashboards and analyze content and platform engagement to identify gaps and opportunities * Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems * Oversee a small portfolio of content to ensure regular updates and maintain content accuracy * Handle ad hoc updates and corrections to content as needed * Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes Required Qualifications, Capabilities and Skills * 5+ years in content strategy, governance, knowledge management or enablement platform administration * 2+ years hands-on experience with AEM * Demonstrated experience working with large language models and understanding their application in content management systems including technical skills that integrate AI and machine learning * Proven track record in developing and executing content strategies that leverage advanced technologies for improved retrieval and user engagement * Strong analytical skills to turn data into actionable recommendations * Proven experience in content management * Excellent business writing, communication, grammar, interpersonal, and organizational skills * Ability to coordinate work across multiple product teams and partners to drive progress * Strong ability to interact, influence, and communicate effectively at all organizational levels * Proficiency in Microsoft Word, PowerPoint and Excel at an intermediate to advanced level * High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability Preferred Qualifications, Capabilities and Skills * Understanding of Adobe Workfront administration and reporting features * Project management skills are a plus * In-depth knowledge of treasury services or commercial card products and services

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Claims and Disputes, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. **Job responsibilities** + Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination + Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements + Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product delivery or a relevant domain area + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, in addition to deployment processes and strategies + Self-starter and have a style that fosters teamwork and collaborations with various stakeholders and partners + Displays technical acumen and critical thinking skills + Synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders + Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting + Should be comfortable presenting to senior leadership and present content with an executive audience + Proficient knowledge of the product development life cycle, design, and data analytics Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities + Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization + Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements + Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements + Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement + Collaborate with technology, business, and compliance teams to deliver successful product implementations + Monitor and report on program-level metrics, KPIs, and delivery outcomes + Drive continuous improvement initiatives and implement best practices in product delivery + Support large-scale technology transformation and AI-related programs, including risk identification and mitigation + Influence senior leaders and drive consensus through effective communication and presentation + Ensure transparency and accountability in program management and reporting + Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills + 5+ years of experience or equivalent expertise in product delivery or a relevant domain area + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, deployment processes, and strategies + Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion + Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment + Strong stakeholder management skills, collaborating across technology, business, and compliance teams + Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation + Ability to develop and track program-level metrics, KPIs, and reporting + Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus + Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills + Proficient knowledge of the product development life cycle, design, and data analytics + Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems + Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) + Experience with budget management, resource allocation, and vendor management for large-scale technology programs + Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains + Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus + Experience in leading teams in dynamic, innovative environments JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. **Job responsibilities** + Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination + Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements + Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners + Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. + Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. + Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. + Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. + Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. + Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. + Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. **Required qualifications, skills and capabilities** + 5+ years of proven project management and/or release management experience + Demonstrated ability to execute operational management and change readiness activities + Strong understanding of delivery and a proven track record of implementing continuous improvement processes + Experience in product or platform-wide release management, in addition to deployment processes and strategies + Bachelor of Science or Bachelor of Arts degree or equivalent experience + Experience in managing complex projects or releases, including planning, execution, and monitoring. + Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. + Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. **Preferred qualifications, skills and capabilities** + Proficient knowledge of the product development life cycle, design, and data analytics. + Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. + Project management and/or release management experience preferably in consumer banking, payments, or fintech products + Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

JobID: 210675593 JobSchedule: Full time JobShift: : This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development. As a Product Delivery Manager within Claims and Disputes, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. Job responsibilities * Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units. * Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination. * Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives. * Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives. * Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively. * Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks. * Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners. * Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners. * Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements. Required qualifications, capabilities, and skills * +5 years of experience (or equivalent expertise) in product delivery, program management, or relevant domain areas. * Proven ability to lead and manage complex programs or projects, delivering results across business units and collaborating with high-performing teams. * Demonstrated expertise in product/platform-wide release management, deployment strategies, and operational management, including change readiness. * Strong understanding of Agile and hybrid methodologies, product development life cycle, and firmwide risk, controls, and business processes. * Advanced technical acumen, data analytics proficiency, and computer literacy, with the ability to interpret models, synthesize insights, and drive strategic decision-making. * Excellent written and verbal communication skills, with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences. * Skilled in stakeholder management, relationship building, and conflict resolution, fostering teamwork and collaboration across diverse groups. * Ability to synthesize and simplify complex information for effective communication, ensuring senior leadership engagement with relevant topics and reporting. * Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment. Preferred qualifications, capabilities, and skills * BS/BA degree or equivalent experience * Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies. * Mentor team members to support their professional growth and enhance project management capabilities. * Experience working with global teams across multiple time zones.

JobID: 210661497 JobSchedule: Full time JobShift: Day : Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. Job responsibilities * Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination * Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements * Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners * Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. * Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. * Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. * Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. * Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. * Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. * Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. Required qualifications, skills and capabilities * 5+ years of proven project management and/or release management experience * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, in addition to deployment processes and strategies * Bachelor of Science or Bachelor of Arts degree or equivalent experience * Experience in managing complex projects or releases, including planning, execution, and monitoring. * Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. * Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. Preferred qualifications, skills and capabilities * Proficient knowledge of the product development life cycle, design, and data analytics. * Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. * Project management and/or release management experience preferably in consumer banking, payments, or fintech products * Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Migration Product Delivery Manager, Vice President in Deposit 2.0, you will ensure we are ready to activate functionality and convert customers and accounts to new products and technology, coordinate and support activation and migration events, and ensure alignment with program delivery and business partners. You will manage progress, maintain documentation, create runbooks, and establish and facilitate command centers to monitor activation and migration events. You will launch successful software products in dynamic, consumer-facing environments, with your passion for enhancing people's financial lives, and the ability to devise and implement innovative solutions to challenging yet exciting problems. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Partner with Deposits 2.0 program delivery and business to track discovery and build progress, maintain documentation and provide regular reporting on activation and migration activities. Create and maintain activation and migration runbooks, detailing implementation, validation, and backout procedures with all supporting partners. Coordinate and facilitate go/no-go checkpoints with key decisions makers prior to each activation and migration phase. Establish and facilitate the activation and migration command center by assembling a cross-functional team, ensuring clear roles and responsibilities, and fostering open communication and shared problem-solving. Develop incident response plans and playbooks for activation and migration; outlining procedures for identifying, responding to, and recovering from incidents alongside our livesite management partners. Create and maintain regular reporting on activation and migration statuses leveraging various Deposit 2.0 monitoring, log management, and observability tools to ensure visibility and error tracking for activation and migration performance. Conduct post-migration reviews, analyze data, and integrate learnings to continuously improve processes and product development. Required qualifications, skills and capabilities 5+ years of proven project management and/or release management experience Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Bachelor of Science or Bachelor of Arts degree or equivalent experience Experience in managing complex projects or releases, including planning, execution, and monitoring. Familiarity with project or release management software, such as; MS Project, Asana, Monday or Cutover. Ability to coordinate multiple cross-functional teams, stakeholders and manage resources effectively. Preferred qualifications, skills and capabilities Proficient knowledge of the product development life cycle, design, and data analytics. Strong understanding of data migration processes and methodologies, preferably with proven conversion experience. Project management and/or release management experience preferably in consumer banking, payments, or fintech products Proficiency in relevant technologies and tools, such as cloud platforms, databases, and data integration tools.

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager, Vice President in Talent Acquisition, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Implement product and portfolio-level progress tracking via roadmap, overseeing risks, controls, feature releases, and resourcing/capacity allocations. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Work with the Product team to improve delivery metrics and identify improvement opportunities through ongoing Product retrospective. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Knowledge in Jira and Jira Align tool for Product and Portfolio Management Preferred qualifications, capabilities, and skills Proficient knowledge of the product development life cycle, design, and data analytics

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Claims and Disputes, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies Self-starter and have a style that fosters teamwork and collaborations with various stakeholders and partners Displays technical acumen and critical thinking skills Synthesize complex information in a strategic and compelling way so that the material is effectively communicated to relevant stakeholders Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting Should be comfortable presenting to senior leadership and present content with an executive audience Proficient knowledge of the product development life cycle, design, and data analytics

JobID: 210678770 JobSchedule: Full time JobShift: : JPMorgan Chase is a visionary organization committed to harnessing cutting-edge technology to drive innovation and efficiency. We are on the lookout for a skilled Cloud Application Developer to join our team and spearhead the transition from SQL-based systems to Databricks, while expanding our AI capabilities. As a Cloud AI Developer Vice President within JPMorgan Chase, you will spearhead the transition from SQL-based systems to Databricks, while expanding our AI capabilities. You will design, develop, and implement cloud-based solutions to replace our existing SQL infrastructure, enabling us to leverage Databricks and other cloud technologies. This role provides the opportunity to enhance our data processing capabilities and empower end users to access data swiftly and derive insights through AI. Job responsibilities: * Collaborate with cross-functional teams to understand business requirements and design cloud-based solutions. * Lead the migration of existing SQL databases and applications to Databricks and other cloud platforms. * Drive the development and deployment of AI tools, including building, testing, and reviewing model training. * Optimize data processing workflows while ensuring data integrity and security. * Provide technical guidance and support to team members and stakeholders. * Stay abreast of the latest cloud technologies and best practices. * Support production tasks and resolve issues. * Partner with finance teams to develop and optimize data mining and analytics for financial trends and initiatives. Required qualifications, capabilities, and skills: * 6+ Years of experience with data processing and management. * Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience in SQL database management and development. * Strong expertise in Databricks and cloud platforms such as AWS, Azure, or Google Cloud. * Proficiency in programming languages such as SQL and Python. * Experience with data integration, ETL processes, and data warehousing. * Familiarity with big data technologies and frameworks. * Excellent problem-solving skills and attention to detail. * Strong communication and collaboration skills. Preferred qualifications, capabilities, and skills: * Experience with multi-dimensional analysis and reporting platforms such as Essbase or Atoti. * Experience with machine learning and data analytics. * Certification in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Data Engineer). * Knowledge of DevOps practices and CI/CD pipelines. * Experience with Alteryx and ThoughtSpot. * Strong financial and business analytical skills. * Ability to work independently and efficiently.

JPMorgan Chase is a visionary organization committed to harnessing cutting-edge technology to drive innovation and efficiency. We are on the lookout for a skilled Cloud Application Developer to join our team and spearhead the transition from SQL-based systems to Databricks, while expanding our AI capabilities. As a Cloud AI Developer Vice President within JPMorgan Chase, you will spearhead the transition from SQL-based systems to Databricks, while expanding our AI capabilities. You will design, develop, and implement cloud-based solutions to replace our existing SQL infrastructure, enabling us to leverage Databricks and other cloud technologies. This role provides the opportunity to enhance our data processing capabilities and empower end users to access data swiftly and derive insights through AI. Job responsibilities: Collaborate with cross-functional teams to understand business requirements and design cloud-based solutions. Lead the migration of existing SQL databases and applications to Databricks and other cloud platforms. Drive the development and deployment of AI tools, including building, testing, and reviewing model training. Optimize data processing workflows while ensuring data integrity and security. Provide technical guidance and support to team members and stakeholders. Stay abreast of the latest cloud technologies and best practices. Support production tasks and resolve issues. Partner with finance teams to develop and optimize data mining and analytics for financial trends and initiatives. Required qualifications, capabilities, and skills: 6+ Years of experience with data processing and management. Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in SQL database management and development. Strong expertise in Databricks and cloud platforms such as AWS, Azure, or Google Cloud. Proficiency in programming languages such as SQL and Python. Experience with data integration, ETL processes, and data warehousing. Familiarity with big data technologies and frameworks. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Preferred qualifications, capabilities, and skills: Experience with multi-dimensional analysis and reporting platforms such as Essbase or Atoti. Experience with machine learning and data analytics. Certification in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Data Engineer). Knowledge of DevOps practices and CI/CD pipelines. Experience with Alteryx and ThoughtSpot. Strong financial and business analytical skills. Ability to work independently and efficiently.

We are seeking an experienced manager to lead our established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Operations & Support Manager position at the Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training Convey vision, goals and direction for the team Define overall strategy and direction Lead decisively and empower the team Promote innovation and process improvement Responsible for overseeing recruitment processes and managing employee performance Anticipate change impact and implement solutions to reduce its effects Identify opportunities for efficiency improvement and automation Drive Service Desk KPI's and metrics Compile and provide reporting to Senior Management What you'll bring to the role: Excellent written and oral communication skills required Experience with Microsoft Office products, Windows 10, and general office computing tools required 6+ years call-center management experience or equivalent required in a technical or customer service field Previous Service Desk experience expected College degree or equivalent experience required Excellent problem-solving skills required Experience with financial service firms a plus, but not required WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

JobID: 210685992 JobSchedule: Full time JobShift: Day : Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities * Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization * Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements * Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements * Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement * Collaborate with technology, business, and compliance teams to deliver successful product implementations * Monitor and report on program-level metrics, KPIs, and delivery outcomes * Drive continuous improvement initiatives and implement best practices in product delivery * Support large-scale technology transformation and AI-related programs, including risk identification and mitigation * Influence senior leaders and drive consensus through effective communication and presentation * Ensure transparency and accountability in program management and reporting * Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in product delivery or a relevant domain area * Demonstrated ability to execute operational management and change readiness activities * Strong understanding of delivery and a proven track record of implementing continuous improvement processes * Experience in product or platform-wide release management, deployment processes, and strategies * Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion * Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment * Strong stakeholder management skills, collaborating across technology, business, and compliance teams * Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation * Ability to develop and track program-level metrics, KPIs, and reporting * Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus * Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills * Proficient knowledge of the product development life cycle, design, and data analytics * Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems * Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) * Experience with budget management, resource allocation, and vendor management for large-scale technology programs * Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains * Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus * Experience in leading teams in dynamic, innovative environments

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment. As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes. Job Responsibilities Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement Collaborate with technology, business, and compliance teams to deliver successful product implementations Monitor and report on program-level metrics, KPIs, and delivery outcomes Drive continuous improvement initiatives and implement best practices in product delivery Support large-scale technology transformation and AI-related programs, including risk identification and mitigation Influence senior leaders and drive consensus through effective communication and presentation Ensure transparency and accountability in program management and reporting Manage vendor relationships and resource allocation for technology programs Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, deployment processes, and strategies Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment Strong stakeholder management skills, collaborating across technology, business, and compliance teams Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation Ability to develop and track program-level metrics, KPIs, and reporting Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus Experience in managing program governance and continuous improvement initiatives Preferred Qualifications, Capabilities, and Skills Proficient knowledge of the product development life cycle, design, and data analytics Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches) Experience with budget management, resource allocation, and vendor management for large-scale technology programs Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus Experience in leading teams in dynamic, innovative environments

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Owns and actively manages all aspects of the product line P&L with an emphasis on sales delivery and execution. Sets strategic direction and underlying strategic initiatives that will support that strategy. Partner with Product and TM leadership on three-year strategic plans, quarterly strategic reviews (including executive summary/strategy section of large proposals). Owns and actively manages the financial plan for commercial card. Continuously reviews and explains variances/changes to quarterly numbers and long-term(3-year) numbers. Manages the Strategic Account Manager, Treasury Solution Consultants and the Card Enablement Team to deliver to achieve financial and client experience goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Working within the DTS side of Fifth Third's business, this person will be a key team leader driving Software as a Service (SaaS) profile revenue with an emphasis on Monthly Recurring Revenue (MRR). This role will have leadership, coaching and mentoring responsibilities to a team of revenue-generating professionals across the company. The company is generally a flat structure, but growth will bring formal managerial responsibilities. Accountable for personally and through influence, driving business with a defined territory consisting of direct prospects (typically retailer, merchants) and other indirect stakeholders who themselves will drive our revenue (financial institutions, cash in transit companies, technology partners). Success will be measured in two ways; driving customers to a "pilot" situation with DTS SaaS offerings, managing deals through all stages of the sales cycle from prospecting / marketing leads through to pilot; and secondly expanding and accelerating revenue from pilot to an "autopilot" stage where value is firmly established and the account can be handed to client success teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: Identify opportunities to broaden product feature/functionality and drive product development based on market and competitive intelligence. Partner with Product Management to build business case for strategic investment and manage the ready-to-launch process including legal, risk and marketing plans. Identify opportunities to expand product reach vertically (deeper penetration) or horizontally (expand value proposition) via working with Business Development. Establish pricing strategy and P& L goals for the solution line with product management. Manages the sales execution of all product strategic initiatives: integrating with Playbook and the Commercial delivery channel. Developing sales plans and client pitch presentations and inspects Sales force effectiveness to ensure strong solution performance. Adjusts strategy and strategic priorities due to changes in market conditions, technology, or the competitive landscape. Spends approximately 25-30% in direct contact with clients and/or sales. This involves senior level selling, testing new product ideas, gathering market data and client feedback and having strategic discussions about the future of the business. Articulates to internal business partners (tech, ops, Commercial Sr Bankers, Executive leadership ) the business strategy and the relationship to key ops and tech initiatives. Gains cross-functional buy-in to overall business plan. Prioritizes based upon strategic P&L value to the business. Work closely with product and marketing communication to plan all external-marketing activities including Brochures, PR (interviews) articles in trade journals, client conferences. Manages the annual planning Sales and Revenue with focus on profitability and risk management . SUPERVISORY RESPONSIBILITIES: Manages and develops product managers on all activities related to the product line. Provides project management oversight on key technology initiatives. Management cycle including but not limited to sourcing, performance management, compensation and career development. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Undergraduate degree or MBA (preferred) or commensurate experience. 10-15+ years in the discipline of sales and product management with responsibility for P&L management. Full understanding of the profit dynamics of the product line will impact the product's P&L. Creative and bold thinker. Experience in managing an organization/business transformation. Defined vision and managed organizational change to achieve that vision. Has in-depth knowledge of the markets and clients who utilize the solution. Can segment and prioritize key market segments and clients to ensure profitable sales. Has clear understanding of client/sales relationship issues (outside the solution)and understands how the solution is linked/related to other services the client is purchasing from the bank. Strong client presentation skills. This includes senior level sales presentations (for large/non-standard deals),strategic business discussions with the client and market researchers. Payment Solutions ManagerTotal Base Pay Range 152,100.00 - 327,000.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Virtual, Ohio 00000 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.