American Heritage jobs in Philadelphia, PA

Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records. RESPONSIBILITIES: Conduct quality control audits for all new membership applications and/or updates for errors and notify applicable parties accordingly of items that require correction. Assist with cross-training Account Services staff and branch staff during departmental training. Process all Business Development membership application requests. Process all Fulfillment requests received through fax or email. Virtually assist members/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments. Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line. Prepare and mail Welcome Packets when member doesn't receive the packet in the mail. Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures. Review and enter account owners CIP (Customer Identification Program) data into Verafin. Prepare, scan, and process negotiable items received through Image Center. Answer phone calls, emails and HelpDesk tickets from employees and/or members. REQUIREMENTS: At least one to two years of experience in a credit union or other financial institution. Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.). Must be available to work rotating evening and Saturday hours. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

Provident Bank is seeking experienced Credit Analyst to join our growing team! Come learn why we are the Premier Super Community Bank! How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION SUMMARY: As a Credit Analyst you will be responsible for detailed research and credit analysis of complex credit requests in Commercial Credit Underwriting C&I Regional Department. The incumbent is expected to have comprehensive knowledge of credit & risk analysis, credit rules, structuring of credits, regulations and documentation with the ability to exercise independent judgment within established Underwriting Guidelines and Credit Policy. At this level, the incumbent is expected to increasingly work with and assist the Commercial Loan Officers on customer calls and structuring deals. The incumbent will show leadership in training less experienced staff members and handle more complex and/or challenging assignments (e.g., larger deals or complicated requests with the highest level of relationship exposure under Executive Leadership and Credit Committee Approval Authority - Level 8 & 9). The incumbent will have a key role of consequence to the team outside of their credit related work. For instance, 3rd party vendor management responsibilities, reporting, and special projects. KEY RESPONSIBILITIES: * Prepare loan approvals, annual reviews and conduct and credit analysis for new requests, in addition to modifications and short-term extension of existing loans. * Prepare loan approvals, annual reviews and conduct and credit analysis for new requests, in addition to modifications and short-term extension of existing loans. * Accompany Commercial Loan Officers on customer and prospect calls. Participate in discussions with management regarding creditworthiness of proposed loan requests. * Conduct third party research, inclusive of industry reports, personal credit reports, real estate analysis with market assessments, etc. * Prepares reports and handles special assignments * Assists in 3rd party vendor management responsibilities * Subject to business needs may have supervisory and mentorship responsibilities for junior Credit Analysts. MINIMUM QUALIFICATIONS: * Bachelor's degree in finance, Accounting or Economics. MBA preferred. * Formal credit training or higher banking education (i.e. Graduate School of Banking, Stonier, etc). * Seeking candidates with 3-10 years of experience in Commercial Banking. * Thorough knowledge of underwriting, credit analysis, commercial loan structure, and regulatory guidance. * Strong analytical skills with ability to identify strengths and mitigate risks. * Strong knowledge of commercial real estate lending, inclusive of investment, owner-occupied and some construction. * Proficient in Commercial & Industrial lending including debt service coverage, cash flow, A/R and A/P, WIP, Borrowing Base Certificates, and construction budgets. * Strong computer skills, inclusive of experience with loan origination software and MS Office applications (specifically MS Word and Excel). * Strong verbal and written communication. * Ability to prioritize multiple projects and complete them on time. * Ability to conduct meetings, meet with customers, effectively present information and respond to questions from peers, auditors and various levels of management. * Strong comprehension of accounting practices, inclusive of balance sheets, income statements, equity reconciliation, and cash flows. * Under some supervision, ability to correspond, manage, and in certain cases negotiate with 3rd party vendors. PREFERRED QUALIFICATIONS: MBA Certification in Credit Risk or Credit Management preferred. WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations. * Prolonged sitting * Lifting from 5 to 10 lbs. (printer paper, storage boxes) * Occasional bending or overhead lifting (storing files or boxes) * The hazards are mainly those present in a normal office setting. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $51,200 - $105,100 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION OVERVIEW: Under general direction, this CRE position is responsible for the origination, evaluation, and structuring of complex loan requests and transactions. Additional responsibilities include managing the activities and assisting in the development of assigned Relationship Managers, portfolio management and cross-selling other Bank products and increasing the Bank's visibility in the marketplace. KEY RESPONSIBILITIES: * Solicits credit-worthy potential and existing customers in an effort to develop new business * and increase or retain existing business within the framework of the policy and procedures * of the Bank. Promotes profitable growth of the loan portfolio and maximum customer responsiveness * Oversees the preparation of loan presentations including detailed financial analysis and assessment of borrower's financial capability and creditworthiness. * Assesses lending risks, identify offsetting mitigates, makes recommendations on loan structure displaying sound credit judgment. * Establishes and promotes customer and community relationships; cross sells other Bank's products and services; maintains continued awareness of market conditions and competition; continues education in financing products and techniques. * Manages activities and contributes to the development of assigned Relationship Managers/Portfolio Managers. Participates in joint calling efforts and business development; assists in sound loan structuring and transaction analysis. * Facilitates closing of the loan transactions with strict compliance with approved terms and conditions. * Manages all aspects of assigned loan portfolio with emphasis on covenant and bank policy compliance, credit quality and delinquency control. * Supervises Relationship Managers. Carries out supervisor responsibilities in accordance with the bank's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns. MINIMUM QUALIFICATIONS: * Bachelor's degree * 10 - 15 years work experience * Comprehensive financial analysis experience. * Comprehensive knowledge of underwriting techniques. * Proven new business track record. * Strong oral, written, communicative and management skills. * Proficient with software programs (Microsoft Word, Excel and Argus). WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations. * Prolonged sitting * Lifting from 5 to 10 lbs. (printer paper, storage boxes) * Occasional bending or overhead lifting (storing files or boxes) * The hazards are mainly those present in a normal office setting. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $162,300-$225,000 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION OVERVIEW: As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision. KEY RESPONSIBILITIES: Sales * Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers * Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services * Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner * Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships * Advance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business. Service * Identify opportunities with customers and prospective customers through lobby management. * Assist customers and prospective customers with digital technologies and provide referrals to other lines of business. * Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards * Responsible for sales and service * Execute expectations for a positive customer service experience Operations * Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations * Leverages lobby management as a tool for controlling and mitigating risk * Establishes customer identity according to guidelines and adheres to all other compliance procedures * Assists branch management with branch operations as needed * Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments * Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions * Assists in training other branch employees * Provides support to the contact center when there are high call volumes * Handles customer inquiries by telephone * Provides access to safe deposit boxes MINIMUM QUALIFICATIONS: * High school diploma or GED * Minimum of 6 months of sales and service experience in a customer facing retail environment * Strong interpersonal skills, including listening, written and verbal communication * Ability to work a flexible schedule based upon the needs of the business * Demonstrations positive and professional demeanor with all customers and co-workers * Strong math and analytical skills * Understand and adhere to safety and security practices * Demonstrate and apply good relationship building skills * Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities * Strong customer service/advocacy skills * Strong organizational and time management skills * Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office * Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence. PREFERRED QUALIFICATIONS: * Prior Retail banking experience * Life and Health Licenses to support investment program WORKING CONDITIONS: Retail Banking Branch Areas Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed. * Lifting from 5 to 25 lbs. (Coins) * Prolonged sitting/standing * Occasional bending or stooping (To retrieve coins from individual vault) Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $17.90 - $22.36 Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Job Description American Heritage Credit Union, a $5 billion credit union has immediate opening available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence. The schedule would be 10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M. Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include: Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail. Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member. Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction. Requirements Include: Must have prior Contact Center experience or relevant phone/sales experience. Must be flexible and available to work Contact Center hours of operation: Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union. We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION OVERVIEW: Under general direction, this CRE position is responsible for origination, evaluation and structuring of complex loan requests and transactions. Additional responsibilities will include portfolio management for team portfolio assisting senior lenders with loan production, cross-selling other Bank products and services and increasing the bank's visibility in the marketplace. This position is considered the less experienced job in the job family. KEY RESPONSIBILITIES: * Solicits credit-worthy potential and existing customers in an effort to develop new business and increase or retain existing business within the framework of the policy and procedures of the Bank. Promotes profitable growth of the loan portfolio and maximum customer responsiveness * Oversees the preparation of loan presentation including detailed financial analysis and assessment of borrower's financial capacity and creditworthiness. * Assesses lending risks, identifies offsetting mitigants and makes recommendations on loan structure displaying sound credit judgment. * Establishes and promotes customer and community relationships; cross sells other Bank products and services; maintains continued awareness of market conditions and competition; continues education in financing products and techniques. * Manages all aspects of assigned loan portfolio with emphasis on covenant and bank policy compliance, credit quality and delinquency control. * Facilitates closing of the loan transactions with strict compliance with approved terms and conditions. MINIMUM QUALIFICATIONS: * 3-5 years related within financial industry * Bachelor's degree in Accounting, Finance or Business Administration Comprehensive loan analysis experience. * Comprehensive financial analysis experience. * Comprehensive knowledge of underwriting techniques. * Proven new business track record. * Strong oral, written and communication and management skills. * Proficient with software programs (Microsoft Word, Excel and Argus). WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations. * Prolonged sitting * Lifting from 5 to 10 lbs. (printer paper, storage boxes) * Occasional bending or overhead lifting (storing files or boxes) The hazards are mainly those present in a normal office setting. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $114,100 - $187,500 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Fraud Data Analyst. This position will assist the Enterprise Risk and Compliance team in preventing fraud and managing losses to mitigate their effects on the credit union and its members. Provide analytic and project support to the ERM department for the advancement of controls and mitigation of risk by organizing, analyzing, and drawing conclusions from volumes of data to identify fraud trends by leveraging multiple technologies and working across verticals to help design mitigation strategies. Responsibilities Include: Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud. Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards. Perform detailed research and investigation on alerts that are generated for potential fraud schemes. Work closely with variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations. Build and maintain tools and/or processes to collect and track data and troubleshoot errors. Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated. Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud Program. Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management. Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions. Conduct research, work independently, and make complex investigation decisions. Develop strategies for the prevention and/or detection of internal and external fraud. Support development of new fraud tools, processes, and third-party provided services. Work closely with third-party providers to promptly implement, update, and make changes to fraud preventive rules. Interpret data, analyze results using analytics, research methodologies, and statistical techniques. Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders by creating reports, specifications, instructions, and flowcharts. Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirement documentation to design and execution. Respond to fraud alerts by notifying members, restricting cards or other account privileges, and closing accounts. Investigate claims of fraud against the member and credit union by following governing regulations, policies, and procedures when gathering evidence and information. Assist with subpoenas and legal requests and provide timely and accurate evidence to law enforcement agencies. Assist with the processing of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner; Work with members to define and eliminate future fraudulent transactions. Assist the ERM team with the timely preparation of Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports. Assist with performing collection activities as needed on suspected or potentially fraudulent accounts; Track losses resulting from fraudulent transactions within the case management system. Assist the ERM team with any investigations requested at the direction of the AVP of Fraud Investigations. At the direction of the AVP of Fraud Investigations, assist branch staff and other departments throughout the credit union with resolving questionable activity on member accounts. Assist with implementing corrective action procedures as necessary to ensure compliance with policies and procedures and to avoid future compliance issues. Participate in establishing and maintaining professional business relationships with regulatory agencies, auditors, appraisers, and business associates including legal and law enforcement. Assist with prompt resolution of complaints, questions, and problems. Maintain awareness of new fraud techniques and security developments for counteracting fraud. Remain informed of trends and developments in loss and fraud issues and loan reviews. QUALIFICATIONS: One to three years of similar or related experience using advanced data mining tools and large datasets, performing statistical analysis, and conducting predictive modeling. Financial institution experience and industry knowledge required. Equivalent to a college degree (BS or BA) preferably in a quantitative field (Finance, Risk, Mathematics or Statistics) or the equivalent combination of education and experience in Fraud Prevention. Experience with analyzing Payment Data, ACH/Wire data, Fraud data, Financial Crime data. Experience in performing trend and detect analysis and building reports. Significant experience with relational databases, scripting languages, and database concepts. Knowledge of risk management and control principles. Working knowledge or the ability to learn and understand credit union products and services. Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy. Problem-solver with a strong analytic mindset, competent in research and problem resolution. Reliable and thorough with a deep commitment to quality and accuracy; Keen eye for details and exceptional analytical, planning, organizational and problem-solving skills. Considerable judgment is required. Must be able to analyze complicated factual situations, apply functional principles and develop solutions. Ability to understand broader business issues, objectively analyze data and information to form a big-picture view of risk. Creativity and ability to be data-driven and aggressive in delivering results required. Self-motivated with proven ability to work independently under minimal supervision, prioritize issues, work within ambiguity, and manage tight deadlines. Must be available for rotating weekend hours Must be available to work in office at the Neshaminy Interplex office. Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M/F/D/V

Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Member Advisor Supervisor (Call Center Supervisor). This position is responsible for managing daily tasks/activities, handling member accounts, answering member/employee questions, cross training, and direct supervision of staff, managing escalated interactions and ensuring metrics set forth are adhered to and achieved. Responsibilities Include: Serve as a subject matter expert as it relates to all product & service offerings of American Heritage Credit Union. Assist members and associates via multiple channels which includes but is not limited to phone, video, chat, email, etc. Perform quality assurance monitoring (live and/or recorded) for the Member Advisors to ensure services levels are meeting and/or exceeding member and credit union expectations. Assist Assistant Branch Manager with supervision of Member Advisor staff, act as Team Leader for a group of ten to twelve Member Advisors. Maintain a highly motivated, well-trained staff and evaluate job performance within designated time frames to ensure quality of work and service to members and staff. Train staff and perform coaching leveraging various techniques (i.e.: closed door, side-by-side, etc.). Sessions should be completed on a monthly basis (at a minimum) and must be accompanied by signed, corresponding meeting minutes. Assist with the development of department goals and objectives for designated staff/area. Assist with the development and updates of departmental procedures. Responsible for continued development of the training program(s) as it relates to the designated staff. Consistently monitor various member service contact points, which includes but is not limited to: Chat, Message Board, Text and Queue(s) to ensure prescribed service levels are achieved. Attend and contribute effectively when selected to participate in Process Improvement Teams (PIT Crew) Provide various types of information (i.e.: procedural, company policies, etc.) to team members. Lead daily meetings with team to disseminate information, perform skill-practice and provide recognition. Assist in the recruiting process by attending interviews and recommending candidates for employment. Requirements Include: At least two years of customer service or cash handling experience. Must have at least 1-2+ years of Supervisory experience in a financial institution Professional well-developed interpersonal skills essential for servicing credit union members and staff while projecting a positive image as representative for the credit union. Must be flexible and available to work Call Center hours of operation: Monday- Friday 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M/F/D/V

Job Description American Heritage Credit Union, a $5 billion credit union, has an immediate opening available for our new Virtual (Video) Member Experience Advisor Division! This position is based out of our Main office in Northeast Philadelphia! These advisors will provide a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Engage with members/non-members through needs-based/consultative actions via remote and video-based experience. RESPONSIBILITIES INCLUDE: Serve as a subject matter expert as it relates to all American Heritage deposit and loan-based products and services. Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc. Engage members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs. Fulfill lead generation requests submitted via customer relationship management (CRM), Better Lobby, etc. Open new accounts, certificates of deposit, money market accounts, cash management accounts, IRA's, club accounts, and sharedraft accounts. Complete necessary documentation for ACH and payroll deductions, input mortgage applications and cross-sell products and services to meet member financial needs/goals. Process loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary. Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc. Assist members with how to use self-service technology (eg. PAT, Online/Mobile Teller, Bill Pay, etc.). Utilize sales tracking systems, member data warehouse programs, as well as other tools/systems (eg. Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate members in areas of low engagement. Achieve stated goals/objectives set-forth for positions which includes but is not limited to closed loans, new memberships, e-services penetration, etc. Provide assistance and backup to all Contact Center advisor positions (PAT, Concierge, Member Advisor, etc.) and access all programs needed to assist the membership accordingly. QUALIFICATIONS: Three to five years of similar or related experience. Specifically, at least one year of experience in a call center of a credit union or financial institution. Associate's Degree in Business Administration or a related field or the equivalent experience required. Must be flexible and available to work Call Center hours of operation: Monday-Friday 7:00 a.m. to 7:00 p.m. and rotating Saturdays 9:00 a.m. to 3:00 p.m.) FICEP certification (to be completed after hire date). Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Data Governance Manager. This position will oversee and manage the credit union's enterprise data governance framework and staff while supporting its implementation and continuous improvement. Define data elements and develop comprehensive policies and procedures to ensure accuracy, consistency, and reliability of data. Oversee data testing protocols and collaborate with cross-functional teams to resolve data integrity issues, ensure adherence to governance policies, resolve data integrity issues, and support initiatives related to data quality, regulatory compliance, and literacy. Refine governance initiatives and contribute to enterprise data stewardship and artificial intelligence (AI) compliance structures. RESPONSIBILITIES INCLUDE: * Direct and oversee the day-to-day data governance staff (Data Quality Analyst, Data Catalog Administrator, Data Compliance) and functions including initiatives related to data quality, regulatory compliance, and literacy while ensuring adherence to governance policies. * Maintain a highly motivated, well trained staff and evaluate job performance within required time frames to ensure quality of work and service to members and staff. Conduct coaching sessions with staff to review goals, promote growth, celebrate successes, discuss process improvements, and develop and implement effective methods for performing their job duties. Actively encourage staff to participate in and support credit union activities. * Assist in researching data governance best practices aligned with credit union industry standards and business goals. * Implement data governance policies, procedures, and standards in collaboration with business and IS teams. * Prepare and support materials for the Data Governance Council, including tracking action items and integrating RACI (Responsible, Accountable, Consulted, Informed) documentation. * Assist in building and maintaining standard operating procedure manuals (SOPs) related to standing governance agendas and governance role definitions. * Provide operational support to Data Stewards to promote accurate, consistent, and trusted data across the enterprise. * Help coordinate the development and maintenance of curated datasets and enterprise data catalogs for business use and analytics. * Monitor data quality metrics, support issue resolution, and escalate systemic issues to the Data Governance Council. * Maintain metadata documentation and ensure definitions are consistent across business units. * Support compliance monitoring activities for internal policies and external data privacy regulations (e.g., CCPA, GDPR). * Assist in identifying data-related risks and support mitigation plans, particularly as they relate to emerging technologies like GenAI (Generative AI). * Maintain documentation for data ethics and acceptable use protocols, contributing to broader AI and innovation governance. * Participate in regular reviews of governance processes and propose enhancements for scalability. * Support evaluation and rollout of governance tools (e.g., data catalog, data quality platforms). * Contribute to the development of operational workflows and governance enablement strategies. * Assist in developing training materials and promoting data literacy across various employee personas. * Raise awareness about the importance of governance, data quality, and stewardship. * Collaborate with Innovation, IS, Legal, Risk, and Business Units to ensure governance policies support AI\/ML (machine learning) efforts, innovation pilots, and data ecosystem standards. QUALIFICATIONS: * Three to five years of experience in business analysis, data governance, or compliance. * Equivalent to a college degree in Business, Data Management, Information Systems, or relevant field. * Experience working with data governance tools, policies, and frameworks (e.g., RACI Matrix, Data Stewards). * Experience in a business-focused role within the financial services industry or a similar environment is preferred. * Familiarity with data privacy laws, compliance standards, and regulatory frameworks affecting data governance. * Proven ability to implement and support data governance frameworks in a complex organizational environment. * Strong familiarity with data integration processes and basic SQL knowledge. * Familiarity with data pipeline tools and frameworks such as Kafka, Airflow, or Spark. * Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint). * Strong analytical skills to identify data governance challenges and propose effective solutions. * Project management skills and familiarity with project management tools. * Demonstrated ability to work effectively with cross-functional teams to ensure alignment with governance policies and regulatory requirements. * Strong organizational and prioritization skills. Demonstrated ability to keep track of multiple projects and progress of others on team, create action plans to complete projects on time, adapt to change and competing priorities, and work under pressure to meet deadlines. * Must be detail oriented, ensuring compliance with regulatory requirements. * Strong troubleshooting skills with the ability to resolve issues in data systems and infrastructure. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M\/F\/D\/V","

Job Description American Heritage Federal Credit Union, a $5+ billion credit union, has an immediate opening for a Full-Time Quality Control Title Collector. This position will be responsible for all aspects of vehicle title collection including lien encumbrances, title retention and maintenance. This service will be delivered via professional actions, accountability and with integrity. REQUIREMENTS/DUTIES: Must meet the following standards of service as evaluated by our internal and external members. I will provide accurate information. I will respond and follow through with all requests in the agreed upon time frame. I will conduct myself in a friendly and professional manner. I will listen effectively and offer solutions appropriate to you individual needs. I will project a whatever it takes attitude. I will address you by name and thank you for your business. Follow up on accounts that are in default due to missing encumbered title. Process documentation for lien encumbrances in accordance with various state requirements. Maintain and update all electronic title reports via VINtek and Dealer Track. Perform all title maintenance, including lien expiration, and maintain and update necessary documentation. Research, analyze, and prepare documents pertaining to lease buyout vehicles and update/communicate with members throughout the process. Perform all clerical tasks related to each member account and file hard copies of titles. Work directly with recovery companies to secure the credit union's collateral; Secure vehicles after they are financed. Work with outside agencies to transfer titles from state to state and prepare the necessary transfer documentation. Release all paid-in-full auto loans and send to the proper owner. Register vehicles under Carfax VIN watch as a collection effort to obtain liens. Verify and make corrections to VIN errors when necessary. Verify all auto loans for lien releasing that are paid in full. Perform tracking of all electronic titles. File and track all paper titles. Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union. Remain active in the University Program of American Heritage Credit Union and complete the position's present curriculum as outlined in the Online University by completing the following - Credit Union annual required compliance training, the Online University required coursework within assigned timeline, and the supplemental courses listed in the Online University Curriculum within the prescribed timeline. QUALIFICATIONS: One year to three years of similar or related experience. Experience in Microsoft Word and Excel. Working knowledge of Symitar, VINtek, DealerTrack, and Carfax. EDUCATION Requires education equivalent to a four-year high school diploma WORK HOURS Full time position, occasional overtime and alternating Saturday hours may be required Administrative building To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

Job Description American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Cherry Hill branch! This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach. Responsibilities Include: Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding/removing signers/owners, plastic card requests, etc.). Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.). Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current/future life stage(s). Connect members to our Subject Matter Experts (SMEs) via SmartOffice/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.). QUALIFICATIONS: One year to three years of similar or related experience. A high school education or GED. Full-time position- Rotating evening and Saturday hours are required. FICEP certification preferred. Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M/F/D/V

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Fraud Data Analyst. This position will assist the Enterprise Risk and Compliance team in preventing fraud and managing losses to mitigate their effects on the credit union and its members. Provide analytic and project support to the ERM department for the advancement of controls and mitigation of risk by organizing, analyzing, and drawing conclusions from volumes of data to identify fraud trends by leveraging multiple technologies and working across verticals to help design mitigation strategies. Responsibilities Include: * Delve into production data to produce, maintain, and curate metrics and reports for the Fraud team to implement strategies to combat fraud. * Review system-generated triggers for potentially fraudulent activity on members' accounts as well as credit and debit cards. * Perform detailed research and investigation on alerts that are generated for potential fraud schemes. * Work closely with variety of cross-functional teams to analyze suspicious activity and provide mitigation recommendations. * Build and maintain tools and\/or processes to collect and track data and troubleshoot errors. * Develop and maintain processes and documentation to ensure best practices for fraud identification, escalation, and mitigation are effectively adhered to and communicated. * Develop, maintain, and publish periodic Key Performance Indicators (critical metrics) for the Fraud Program. * Leverage data to understand fraudulent behavior, identify trends that indicate elevated risk, and report to appropriate team and management. * Use relational database queries and spreadsheets to quickly analyze, manipulate, and visualize small to large datasets to guide fraud and risk policy discussions. * Conduct research, work independently, and make complex investigation decisions. * Develop strategies for the prevention and\/or detection of internal and external fraud. * Support development of new fraud tools, processes, and third-party provided services. * Work closely with third-party providers to promptly implement, update, and make changes to fraud preventive rules. * Interpret data, analyze results using analytics, research methodologies, and statistical techniques. * Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders by creating reports, specifications, instructions, and flowcharts. * Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirement documentation to design and execution. * Respond to fraud alerts by notifying members, restricting cards or other account privileges, and closing accounts. * Investigate claims of fraud against the member and credit union by following governing regulations, policies, and procedures when gathering evidence and information. * Assist with subpoenas and legal requests and provide timely and accurate evidence to law enforcement agencies. * Assist with the processing of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner; Work with members to define and eliminate future fraudulent transactions. * Assist the ERM team with the timely preparation of Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports. * Assist with performing collection activities as needed on suspected or potentially fraudulent accounts; Track losses resulting from fraudulent transactions within the case management system. * Assist the ERM team with any investigations requested at the direction of the AVP of Fraud Investigations. * At the direction of the AVP of Fraud Investigations, assist branch staff and other departments throughout the credit union with resolving questionable activity on member accounts. * Assist with implementing corrective action procedures as necessary to ensure compliance with policies and procedures and to avoid future compliance issues. * Participate in establishing and maintaining professional business relationships with regulatory agencies, auditors, appraisers, and business associates including legal and law enforcement. * Assist with prompt resolution of complaints, questions, and problems. * Maintain awareness of new fraud techniques and security developments for counteracting fraud. * Remain informed of trends and developments in loss and fraud issues and loan reviews. QUALIFICATIONS: * One to three years of similar or related experience using advanced data mining tools and large datasets, performing statistical analysis, and conducting predictive modeling. * Financial institution experience and industry knowledge required. * Equivalent to a college degree (BS or BA) preferably in a quantitative field (Finance, Risk, Mathematics or Statistics) or the equivalent combination of education and experience in Fraud Prevention. * Experience with analyzing Payment Data, ACH\/Wire data, Fraud data, Financial Crime data. * Experience in performing trend and detect analysis and building reports. * Significant experience with relational databases, scripting languages, and database concepts. * Knowledge of risk management and control principles. * Working knowledge or the ability to learn and understand credit union products and services. * Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy. * Problem-solver with a strong analytic mindset, competent in research and problem resolution. * Reliable and thorough with a deep commitment to quality and accuracy; Keen eye for details and exceptional analytical, planning, organizational and problem-solving skills. * Considerable judgment is required. Must be able to analyze complicated factual situations, apply functional principles and develop solutions. * Ability to understand broader business issues, objectively analyze data and information to form a big-picture view of risk. * Creativity and ability to be data-driven and aggressive in delivering results required. * Self-motivated with proven ability to work independently under minimal supervision, prioritize issues, work within ambiguity, and manage tight deadlines. * Must be available for rotating weekend hours * Must be available to work in office at the Neshaminy Interplex office. Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M\/F\/D\/V","

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience. POSITION OVERVIEW: Under general direction, this position is responsible for origination, evaluation and structuring of complex loan requests and transactions. Additional responsibilities will include portfolio management and cross-selling other Bank products and increasing the bank's visibility in the marketplace. The position is considered the more experienced job in the job family. KEY RESPONSIBILITIES: * Solicits credit-worthy potential and existing customers in an effort to develop new business and increase or retain existing business within the framework of the policy and procedures of the Bank. Promotes profitable growth of the loan portfolio and maximum customer responsiveness * Oversees the preparation of loan presentation including detailed financial analysis and assessment of borrower's financial capacity and creditworthiness. * Assesses lending risks, identifies offsetting mitigants and makes recommendations on loan structure displaying sound credit judgment. * Establishes and promotes customer and community relationships; cross sells other Bank products and services; maintains continued awareness of market conditions and competition; continues education in financing products and techniques. * Manages all aspects of assigned loan portfolio with emphasis on covenant and bank policy compliance, credit quality and delinquency control. * Facilitates closing of the loan transactions with strict compliance with approved terms and conditions. MINIMUM QUALIFICATIONS: * 5-10 years related within financial industry * Bachelor's degree in Accounting, Finance or Business Administration Comprehensive loan analysis experience. * Comprehensive loan analysis experience. * Comprehensive financial analysis experience. * Comprehensive knowledge of underwriting techniques. * Proven new business track record. * Strong oral, written and communication and management skills. * Proficient with software programs (Microsoft Word, Excel and Argus). WORKING CONDITIONS Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations. * Prolonged sitting * Lifting from 5 to 10 lbs. (printer paper, storage boxes) * Occasional bending or overhead lifting (storing files or boxes) * The hazards are mainly those present in a normal office setting. This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. Pay Details: $114,100 - $187,500 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Job Description American Heritage Credit Union, a $5 billion credit union has immediate openings available in our Contact Center as a Full-Time Member Advisor II. This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence. Starting compensation from $20.50 - $22.50 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays! Responsibilities Include: Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail. Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member. Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction. Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services. Act as a resource for the Member Advisors for questions and program support. Provides supervision in the absence of the Member Advisor Supervisor and/or Manager. Inform Supervisor/Manager of the coaching and assistance that was provided to the MA I upon their return. Provide feedback to Member Advisor Supervisor for coaching purposes. Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame. Requirements Include: Must have 1-3 years of prior Contact Center experience or relevant phone/sales experience. Must be flexible and available to work Contact Center hours of operation: Monday- Friday - 7:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union. We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

Job Description American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts. Responsibilities Include: Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter. Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status. Notify co-signers regarding status of delinquent accounts. Update and log activity on accounts through delinquent loan recovery system. Apply loan payments to delinquent loans. Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession. Secure credit bureau reports. Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment. Calculate and correct payments for error corrections on loan accounts. Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members. Review loan applications and credit bureau reports for references and job information pertinent to the debtor. Prepare a detailed report of each delinquent account. Review loans for possible modification or extension due to a member's financial hardship. Requirements Include: Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution. Must be flexible and available to work evening and Saturday hours. Must possess excellent communication, problem solving and interpersonal skills. Must be proficient in the Microsoft Office package (WORD, EXCEL etc.) Knowledge of Akcelerant Collection Software a plus. Spanish speaking a plus. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

American Heritage Credit Union, a $5 billion financial institution has an immediate opening for a Full-Time Member Experience Advisor at our Cherry Hill branch! This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial needs using a consultative approach. Responsibilities Include: * Process account-related requests including opening basic consumer accounts and performing file maintenance (e.g., address changes, name changes, adding\/removing signers\/owners, plastic card requests, etc.). * Process basic consumer loan-related requests (e.g., signature and credit card) including submitting applications, booking, and disbursing, and file maintenance (e.g., modification of agreements, Skip-A-Pay, etc.). * Utilize sales tracking systems, member data warehouse programs, and other tools (e.g., DataVa, Better Lobby, etc.) to analyze members' engagement with the credit union and offer solutions that will be conducive to the member's current\/future life stage(s). * Connect members to our Subject Matter Experts (SMEs) via SmartOffice\/VANA technology who can assist them with their specialized financial needs (e.g., Lending, Mortgages, Account Services, IRC, etc.). QUALIFICATIONS: * One year to three years of similar or related experience. * A high school education or GED. * Full-time position- Rotating evening and Saturday hours are required. * FICEP certification preferred. Our commitment to your success is enhanced by our competitive rate commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. EOE M\/F\/D\/V","

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records. RESPONSIBILITIES: * Conduct quality control audits for all new membership applications and\/or updates for errors and notify applicable parties accordingly of items that require correction. * Assist with cross-training Account Services staff and branch staff during departmental training. * Process all Business Development membership application requests. * Process all Fulfillment requests received through fax or email. * Virtually assist members\/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments. * Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line. * Prepare and mail Welcome Packets when member doesn't receive the packet in the mail. * Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures. * Review and enter account owners CIP (Customer Identification Program) data into Verafin. * Prepare, scan, and process negotiable items received through Image Center. * Answer phone calls, emails and HelpDesk tickets from employees and\/or members. REQUIREMENTS: * At least one to two years of experience in a credit union or other financial institution. * Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.). * Must be available to work rotating evening and Saturday hours. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. ","

American Heritage Federal Credit Union, a $5+ billion credit union, has an immediate opening for a Full-Time Quality Control Title Collector. This position will be responsible for all aspects of vehicle title collection including lien encumbrances, title retention and maintenance. This service will be delivered via professional actions, accountability and with integrity. REQUIREMENTS\/DUTIES: * Must meet the following standards of service as evaluated by our internal and external members. * I will provide accurate information. * I will respond and follow through with all requests in the agreed upon time frame. * I will conduct myself in a friendly and professional manner. * I will listen effectively and offer solutions appropriate to you individual needs. * I will project a whatever it takes attitude. * I will address you by name and thank you for your business. * Follow up on accounts that are in default due to missing encumbered title. * Process documentation for lien encumbrances in accordance with various state requirements. * Maintain and update all electronic title reports via VINtek and Dealer Track. * Perform all title maintenance, including lien expiration, and maintain and update necessary documentation. * Research, analyze, and prepare documents pertaining to lease buyout vehicles and update\/communicate with members throughout the process. * Perform all clerical tasks related to each member account and file hard copies of titles. * Work directly with recovery companies to secure the credit union's collateral; Secure vehicles after they are financed. * Work with outside agencies to transfer titles from state to state and prepare the necessary transfer documentation. * Release all paid-in-full auto loans and send to the proper owner. * Register vehicles under Carfax VIN watch as a collection effort to obtain liens. * Verify and make corrections to VIN errors when necessary. * Verify all auto loans for lien releasing that are paid in full. * Perform tracking of all electronic titles. * File and track all paper titles. * Remain current and knowledgeable of all aspects of local, state and federal regulations that affect the credit union. * Remain active in the University Program of American Heritage Credit Union and complete the position's present curriculum as outlined in the Online University by completing the following - Credit Union annual required compliance training, the Online University required coursework within assigned timeline, and the supplemental courses listed in the Online University Curriculum within the prescribed timeline. QUALIFICATIONS: * One year to three years of similar or related experience. * Experience in Microsoft Word and Excel. * Working knowledge of Symitar, VINtek, DealerTrack, and Carfax. EDUCATION * Requires education equivalent to a four-year high school diploma WORK HOURS * Full time position, occasional overtime and alternating Saturday hours may be required * Administrative building To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug\/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation. ","