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American Hotel & Lodging Association jobs - 29 jobs

  • Director, Workgroup Operations

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    HTNG is AHLA's technology arm, and workgroups are an important driver of member value. Workgroups are formed to solve a specific problem or adapt new technologies to the hospitality industry. Workgroup deliverables include - technical specifications, best practices, white papers, buyer's guides, and webinars. This position is key to workgroup development, management, coordination, and facilitation, ensuring alignment with organizational objectives and effective project execution across diverse teams. Key responsibilities include providing leadership and guidance to workgroup leaders and members, managing multiple projects concurrently, and promoting a culture of collaboration and excellence. The Director leverages advanced project management skills, strong leadership capabilities, and effective communication to drive successful outcomes. Responsibilities: Workgroup and Project Management: Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively. Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards. Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes. Documentation and Technical Standards: Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices. Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams. Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices. Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning. Leadership and Mentorship: Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes. Foster a culture of accountability, excellence, and continuous improvement within the workgroups. Facilitation and Collaboration: Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions. Promote open communication, active participation, and consensus-building across diverse teams. To ensure inclusion of global members, solicit feedback from interested parties offline if they are unable to join calls due to time zone differences. Stakeholder Engagement: Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives. Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives. Performance Monitoring and Reporting: Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities. Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders. Conference Programming and Execution: Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences. Participate as a speaker and panel moderator as needed. Continuous Improvement: Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures. Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes. Skills and Attributes: Strong understanding of hotel operations and technology stack that enables it. Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus. Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams. Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions. Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making. Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence. Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement. Adaptability to navigate complex challenges and comfort with ambiguity Ability to work independently and collaboratively in a fast-paced, dynamic environment. Other: Hybrid / In-office position based in Washington, D.C. Moderate domestic and international travel is required. Target salary range for this position is between $110,000 - $130,000 annually AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $110k-130k yearly 2d ago
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  • Vice President, Communications

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    The Vice President of Communications is responsible for helping to develop and execute comprehensive communications initiatives that support the mission and goals of the association and our members. This role is engaged in all aspects of external communications, including earned/paid/owned media, high-level content creation, thought leadership opportunities, and member & stakeholder engagement. A core function of the role will include executive communications (supporting AHLA internal leadership and board members). As such, strong writing skills are essential. Key Responsibilities: Develop and implement integrated communications strategies aligned with AHLA's day-to-day efforts and strategic initiatives/campaigns. Act as a communications advisor to other AHLA departments to help guide public positioning and communicate programs, initiatives, and events effectively. Engage in proactive media outreach to enhance the industry's reputation. Draft op-eds, talking points, briefing materials and other communications-oriented materials for AHLA leadership. Anticipate emerging issues, risks, and opportunities affecting the hotel industry and help guide proactively positioning the association/industry in national conversations. Help establish the association and its leadership as authoritative voices on hospitality, workforce, travel, and economic issues. Assist in the management of departmental budget, agency relationships, and external vendors. Requirements Education and Experience: Bachelor's Degree in Communications, Public Relations, Journalism, Marketing, Political Science, or related field. 12+ years working in communications, preferably within a public affairs/public relations firm, industry association, Congressional office, government agency, or media outlet. Skills and Attributes: Exceptional written and verbal communication skills with strong editorial judgment. Proven experience developing and executing comprehensive communications strategies. Media relations experience. Speech development experience. Detail oriented individual with exceptional organizational and time management skills. Ability to work under tight deadlines. Familiarity with advocacy environment and hospitality industry. Other: Position located in Washington, DC area. Minimal travel. Hybrid - 3 days in office (Tues, Wed & Thurs) Targeted salary range for this position is $150,000 - $170,000 Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $150k-170k yearly 2d ago
  • Housekeeping Houseperson - Waldorf Astoria Washington DC

    Hilton 4.5company rating

    Washington, DC job

    What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-SB3 EOE/AA/Disabled/Veterans Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Housekeeping Houseperson on the Housekeeping Team! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences. Classification\: Full-Time Shift: Various - must be available to work evenings, weekdays, weekends, and holidays. Pay Rate\: The pay rate for this role is $29.00 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available - for you and your family Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays Greet guests in a friendly manner Report maintenance deficiencies and items in need of repair Stock and maintain supply rooms, as needed Perform deep cleaning tasks and special projects (for example\: mattress flipping, furniture moves, etc.), as needed Deliver guest requests and assist in cleaning guest rooms, as needed
    $29 hourly Auto-Apply 10d ago
  • Event Manager - Embassy Suites Washington DC Convention Center

    Hilton Worldwide 4.5company rating

    Washington, DC job

    The Embassy Suites Washington D.C. Convention Center is looking for their next Event Manager. The hotel is conveniently located in downtown Washington DC just 1.5 blocks from the Washington DC Convention Center between the White House and the Capital Building. The hotel features 388 guestrooms; 10,665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers. Our ideal candidate is responsible for collaborating with clients to plan their events and effectively communicate their needs to the hotel, ensuring a successful and memorable experience. They possess exceptional communication skills, excel at multitasking, adapt easily to change, and maintain full flexibility in their schedule. Pay Range: $28.00 to $33.50 per hour, based on experience and has participation in the Hilton Sales Incentive plan. Shift Pattern: Office hours are 8:30 AM to 5:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays. The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. Specifically, your essential functions will be to perform the following tasks to the highest standards: * To organize, plan and prioritize your duties by developing plans and goals. * Timely communication to internal and external clients via telephone, email, written documents or in person. * Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. * Demonstrate knowledge of job systems, products, booking systems, and processes. * Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. * Selling and influencing both internal and external clients. * Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. * Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. * Participate in customer site inspections and assist with the sales process as necessary. * Other duties as necessary #LI-ZR1 What are we looking for? * Minimum Years of Experience: one (1) year Hospitality related experience at manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Knowledge of the hotel property management systems (Delphi.fdc) * Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $28-33.5 hourly 4d ago
  • Director of Housekeeping - Embassy Suites Washington DC Convention Center

    Hilton Worldwide, Inc. 4.5company rating

    Washington, DC job

    Director of Housekeeping Are you a hands‑on, polished, people‑focused leader who thrives in a fast‑paced, high‑occupancy environment-and believes in structure, empowerment, and developing talent from within? Embassy Suites Washington DC Convention Center is seeking a Director of Housekeeping who can elevate cleanliness standards, drive morale, and create a culture where team members grow, thrive, and deliver exceptional guest experiences in every corner of the property. This is your opportunity to lead a full‑service, all‑suite Housekeeping operation in the heart of downtown DC-steps from the Walter E. Washington Convention Center-surrounded by energy, purpose, and possibility. If you're strategic, detail‑oriented, and ready to make a bold impact, this is your opportunity! This role is designed for a hospitality leader who ensures every guest room, suite, and public area reflects the highest standards while driving operational excellence, team engagement, and measurable results. At our high‑occupancy, city‑center property, we welcome a diverse mix of business, convention, and leisure travelers-and we are looking for a Director who thrives in a fast‑moving, high‑energy environment. Responsibilities Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards. Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations. Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments. Pay Rate: The annual salary range for this role is $80,000 - $90,000. What are we looking for? Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability #J-18808-Ljbffr
    $80k-90k yearly 2d ago
  • Guest Service Agent - Waldorf Astoria Washington DC

    Hilton 4.5company rating

    Washington, DC job

    Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D\.C\. on Pennsylvania Avenue, as a **Guest Services Agent** on the _Front Office_ Team\! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D\.C\.'s preeminent addresses where all are welcome\. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this isthe new home for Washington, D\.C\.'s most consequential events, groundbreaking meetings, and unforgettable experiences\. **Want to learn more?** Hotel Website \(**************************************************************************************** \(******************************************************* \(*********************************************** **What will I be doing?** As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her + Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction + Receive, input, retrieve and relay messages to guests **Classification:** Full\-Time **Shift:** Various including **overnights** - must be available to weekdays, weekends, and holidays\. **Pay Rate:** The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location\. **Medical Insurance Coverage Available \-** for you and your family **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage - for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Parental leave to support new parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + 401K plan and company match to help save for your retirement + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Career growth and development + Team Member Resource Groups + Recognition and rewards programs \* _Available benefits may vary depending upon property\-specific terms and conditions of employment\._ \#LI\-CS2 **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent \- Waldorf Astoria Washington DC_ **Location:** _null_ **Requisition ID:** _HOT0C6PW_ **EOE/AA/Disabled/Veterans**
    $30 hourly 24d ago
  • Concierge - Conrad Washington, DC

    Hilton 4.5company rating

    Washington, DC job

    EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. I-CS2 Stay inspired by joining the stunning Conrad hotel located in the heart of urban DC as a Concierge ! This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets . This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining. Classification\: Full-Time Shift\: Various - must be available to work weekdays, weekends, and holidays . Pay Rate: The pay rat for this role is $29.50 and is based on applicable and specialized experience and location Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards: Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care Process and deliver messages for guests Retrieve mail, small packages and facsimiles for guests as requested Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Register VIP guests, as needed Promote Company marketing programs and distribute printed materials, as needed
    $25k-32k yearly est. Auto-Apply 3d ago
  • Director of Housekeeping - Conrad Washington D.C.

    Hilton 4.5company rating

    Washington, DC job

    Are you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion to deliver purposeful service we invite you to take your career to the next level by joining the team at the boldly designed and stunning _Conrad_ hotel located in the heart of downtown DC\. We have a unique opportunity open for a **Director of Housekeeping** to lead the team\. Named Hilton's Luxury Hotel of the Year for 2022, the Forbes 4\-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets _,_ including a signature restaurant, rooftop bar, lobby bar, club lounge, and in\-room dining\. The ideal candidate will be a driven leader with a passion for creating memorable experiences and has excellent knowledge of the Forbes standards\. This individual must thrive in a luxury environment upholding high standards, foster a positive culture, and be a team player\. **Want to learn more?** Hotel Website \(********************************** , Facebook, \(************************************************ Instagram **What will I be doing?** As **Director of Housekeeping** , you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards + Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation + Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward + Recruit, interview and train team members + Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations + Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments **Qualifications & Experience** + Minimum 2-3 years of luxury hotel experience \(required\) + Union environment experience \(required\) + Hilton brand experience \(preferred\) + OnQ system experience \(preferred\) + HotSOS and/or Amadeus experience \(preferred\) **Leadership & Competencies** + Minimum 5 years of leadership experience as a Director of Housekeeping + Strong leadership and people management skills + Hands\-on, supportive leader with a team\-first mindset + Excellent communication skills + Strong organizational skills with the ability to maintain a flexible schedule + Demonstrated financial acumen + Bilingual capabilities \(preferred\) **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to have an award\-winning workplace culture ranking\#2 Best Company To Work For in the U\.S\. \(Hilton named \#2 Best Company To Work For in the U\.S\) We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Health insurance + Career growth and development + Team Member Resource Groups + Recognition and rewards programs + Go Hilton travel discount program + Best\-in\-Class Paid Time Off \(PTO\) + Supportive parental leave + Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount + Debt\-free education \(**************************************************************************************************************************************** Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_ Salary Range: $100,000\- $110,000 based on applicable experience \#LI\-JB1 **Job:** _Housekeeping and Laundry_ **Title:** _Director of Housekeeping \- Conrad Washington D\.C\._ **Location:** _null_ **Requisition ID:** _HOT0C6JM_ **EOE/AA/Disabled/Veterans**
    $100k-110k yearly 26d ago
  • Sales Manager - Embassy Suites by Hilton DC Convention Center

    Hilton 4.5company rating

    Washington, DC job

    TheEmbassy Suites Washington D\.C\. Convention Center \(**************************************************************************************************** looking for their next Sales Manager\. The hotel is conveniently located in downtown Washington DC just 1\.5 blocks from the Washington DC Convention Center between the White House and the Capital Building\. The hotel features 388 guestrooms; 8,291 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers\. Our ideal candidate has a minimum of one year of experience in a hotel group sales environment\. They are highly motivated to exceed goals, build strong client relationships, and thrive in a collaborative team setting\. Organized and capable of managing a high volume of leads, they excel at closing business quickly\. Above all, they are driven, ambitious, and eager to succeed\. **Pay Range:** $33\.50\-40\.50 per hour based on experience and participation in the Hilton Sales Incentive plan\. **Shift Pattern:** Office hours are 8:30 AM to 5:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays\. **The Benefits -** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: ·Access to pay when you need it through DailyPay ·Medical Insurance Coverage - for you and your family ·Mental health resources including Employee Assistance Program ·Best\-in\-Class Paid Time Off \(PTO\) ·Go Hilton travel program: 100 nights of discounted travel ·Parental leave to support new parents ·Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* ·401K plan and company match to help save for your retirement ·Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount ·Career growth and development ·Team Member Resource Groups ·Recognition and rewards programs \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. **What will I be doing?** A Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers\. Hilton is looking for dynamic individuals who are well\-rounded and business minded\. The sales office in a hotel is a fast\-paced, ever\-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality\. Specifically, you would be responsible for performing the following tasks to the highest standards: ·Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals\. ·Represent the hotel in the development of market segment\(s\) and new customer relationships while maintaining existing relations with assigned accounts\. Consistently strives to maximize revenue and profitability for all hotel revenue streams\. ·Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals\. ·This role requires strong sales, communication, and networking skills\. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel\. ·Customer and Account Management \- Apply strong sales skills to create customer value\. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent\. ·Prospecting \- Demonstrate a mastery of the prospecting process\. Identify potential customers\. Prepare and implement your call strategy\. ·Negotiations \- Understand the customer and the business leaders expectations\. Adapt to a changing market\. ·Customer and Account Management: ·Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel\. ·Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events\. ·Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market\. ·Maintain up to date pipeline of business opportunities that will meet the short and long\-term business objectives for the designated market\. ·Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts\. ·Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs\. ·Coordinate customer specifications \(including room, food and beverage and meeting space requirements\) via identified lead management system\. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards\. **Prospecting:** ·Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals\. ·Create and execute plan to shift share from your competitors\. ·Engage in outside sales activities to uncover needs, build relationships and to win new business\. **Negotiations:** ·Negotiate contracts and commission agreements with end\-user customers and intermediaries\. ·Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers\. ·Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed\. \#LI\-ZR1 Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Sales_ **Title:** _Sales Manager \- Embassy Suites by Hilton DC Convention Center_ **Location:** _null_ **Requisition ID:** _HOT0C7CY_ **EOE/AA/Disabled/Veterans**
    $33 hourly 10d ago
  • Room Attendant - Conrad Washington DC

    Hilton 4.5company rating

    Washington, DC job

    Stay inspired by joining the stunning Conrad Hotel \(********************************************************************************************************************* in the heart of urban DC as a Room Attendant on the _Housekeeping_ team\! This stylish and sophisticated Forbes 4\-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets\. This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in\-room dining\. **Classification:** Full\-Time **Shift:** Various - must be available to weekdays, weekends, and holidays\. **Pay Rate:** The pay rate for this role is $29\.00 per hour and is based on applicable and specialized experience and location\. **Medical Insurance Coverage Available \-** for you and your family **Want to learn more?** Hotel Website, Facebook, Instagram **What will I be doing?** As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming and arranging guest's belongings in occupied rooms\. + Anticipate and address guests' service needs according to Brand Standards and Forbes Service Standards + Reports and follows up on maintenance deficiencies in order to maintain room in compliance with hotel standards + Change and replenish bed linens, towels and guest amenities, as needed + Perform deep cleaning tasks, as needed + Responsible for the cleanliness, appearance, organization and inventory of housekeeping carts and closets assigned to him/her\. + Remove linen, trash, and if necessary, in room dining items from rooms/suites + Respond to special guest requests in a timely, friendly and efficient manner + Perform guest turn down service, as needed + Other duties as assigned **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands\. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage - for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Parental leave to support new parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + 401K plan and company match to help save for your retirement + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Career growth and development + Team Member Resource Groups + Recognition and rewards programs _\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment_ _\#LI\-SB3_ **Job:** _Housekeeping and Laundry_ **Title:** _Room Attendant \- Conrad Washington DC_ **Location:** _null_ **Requisition ID:** _HOT0C573_ **EOE/AA/Disabled/Veterans**
    $29 hourly 47d ago
  • Manager, Event Programming

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    The Manager of Event Programming will support the planning and delivery of event programming across AHLA and AHLA Foundation's portfolio of events. This role combines strong organizational skills and project management coordination along with research and writing (including run-of-show scripting). You'll support content development for the organization's signature events including Forward Women in Hospitality, The Hospitality Show, and additional programs and events as needed, working under the direction of the Senior Director of Event Programming. This role also closely collaborates with key staff across the association to reach our ultimate goal of bringing our events to life. Responsibilities: Maintain meticulous project plans, timelines, and trackers across multiple events Coordinate logistics for assigned programs (speaker schedules, travel details, vendor inputs, onsite needs) Draft and update run-of-show documents, scripts, speaker briefings, prepare questions, and moderator notes Track and input all speaker logistics, programming updates, sessions, titles in CVENT Coordinate and schedule all prep calls with panelists, speakers, and industry leaders Research speakers/topics and track hospitality, business, and cultural trends to inform programming Partner with marketing, membership, partnerships, and communications teams to align on deliverables and deadlines Communicate clearly and professionally with speakers, moderators, partners & vendors Support debriefs and document improvements for future events Stay current on industry-related information including: Trends in key subject areas such as technology, innovation, ESG, DE&I Key political/legislative issues US and international affairs AHLA-led campaigns Other special projects and duties as assigned Requirements Education and Experience: 4+ years relevant experience (events, programming, content, or related) Bachelor's degree required; liberal arts background preferred Excellent organizational and project coordination skills Strong writing skills; comfortable scripting live programs Strong critical thinking, curiosity, and follow-through Strong interpersonal skills and a collaborative, hospitality-forward style Open to feedback, ideas, and collaboration Skills and Attributes: Excellent oral and written communication skills; ability to write and edit clear, engaging, and relevant content Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence Detail-oriented individual with exceptional organizational and time management skills Strong work ethic, comfortable in a fast paced, deadline-oriented workplace Excels at research, writing, ideation, and brainstorming Experienced computer and software knowledge including knowledge of the latest AI Tools, Office 365, Canva, CVENT, Adobe Other: Position located in Washington, DC area. Ability to travel. Ability to lift 35 pounds. Hybrid - 3 days in office (Tues., Wed. & Thurs.). Target salary range for this position is $70,000 - $80,000 Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $70k-80k yearly 2d ago
  • Event Manager - Embassy Suites Washington DC Convention Center

    Hilton 4.5company rating

    Washington, DC job

    The Embassy Suites Washington D.C. Convention Center is looking for their next Event Manager. The hotel is conveniently located in downtown Washington DC just 1.5 blocks from the Washington DC Convention Center between the White House and the Capital Building. The hotel features 388 guestrooms; 10,665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers. Our ideal candidate is responsible for collaborating with clients to plan their events and effectively communicate their needs to the hotel, ensuring a successful and memorable experience. They possess exceptional communication skills, excel at multitasking, adapt easily to change, and maintain full flexibility in their schedule. Pay Range: $28.00 to $33.50 per hour, based on experience and has participation in the Hilton Sales Incentive plan. Shift Pattern: Office hours are 8\:30 AM to 5\:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays. The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: · Access to pay when you need it through DailyPay · Medical Insurance Coverage - for you and your family · Mental health resources including Employee Assistance Program · Best-in-Class Paid Time Off (PTO) · Go Hilton travel program\: 100 nights of discounted travel · Parental leave to support new parents · Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* · 401K plan and company match to help save for your retirement · Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount · Career growth and development · Team Member Resource Groups · Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. Specifically, your essential functions will be to perform the following tasks to the highest standards: • To organize, plan and prioritize your duties by developing plans and goals. • Timely communication to internal and external clients via telephone, email, written documents or in person. • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. • Demonstrate knowledge of job systems, products, booking systems, and processes. • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. • Selling and influencing both internal and external clients. • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. • Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. • Participate in customer site inspections and assist with the sales process as necessary. • Other duties as necessary #LI-ZR1 What are we looking for? • Minimum Years of Experience\: one (1) year Hospitality related experience at manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems (Delphi.fdc) • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
    $28-33.5 hourly Auto-Apply 3d ago
  • Guest Service Agent - Waldorf Astoria Washington DC

    Hilton 4.5company rating

    Washington, DC job

    Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Classification\: Full-Time Shift: Various including overnights - must be available to weekdays, weekends, and holidays. Pay Rate\: The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available - for you and your family What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2 EOE/AA/Disabled/Veterans
    $30 hourly Auto-Apply 24d ago
  • Senior Director, Political Affairs

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    AHLA is seeking a full-time Senior Director, Political Affairs. The Senior Director, Political Affairs serves as a strategic leader within AHLA's Government Affairs team, responsible for the comprehensive management, growth, and compliance of AHLA's Political Action Committee (HotelPAC), and political engagement programs. This position provides strategy, guidance, and execution on PAC operations, compliance, and political fundraising initiatives at both the federal and state levels. The Senior Director will lead cross-functional collaboration with senior leadership, internal departments, member companies, and legal counsel to align PAC strategy with AHLA's legislative priorities and organizational goals. The Senior Director will play a critical role in driving AHLA's political influence at the federal and state levels and be responsible for overseeing all aspects of HotelPAC operations. Key Responsibilities: Strategic Leadership and PAC Oversight Lead and evolve the long-term vision, growth strategy, and operations of HotelPAC to enhance its influence and fundraising capabilities with a goal of reaching $1.5m per year in donor contributions. Serve as the primary architect of all PAC-related strategic plans, solicitation campaigns, donor engagement, and stakeholder communications. Provide strategic counsel to senior AHLA leadership and the PAC Board, including regular analysis, reporting, and recommendations to advance AHLA's advocacy objectives. Develop high-level presentations and strategic reports for Executive Leadership, Board Members, and the PAC Advisory Council. Compliance and Governance Ensure full compliance with all FEC, IRS, and state-level regulatory and reporting requirements for PACs, c4 entities, and lobbying disclosures. Oversee the preparation and timely filing of federal and state lobbying and campaign finance reports in coordination with legal and compliance vendors. Serve as the internal subject matter expert on campaign finance law, corporate PAC governance, lobbying compliance, and ethics. Direct external compliance consultants and legal counsel to maintain audit-ready records and mitigate risk exposure. Fundraising and Political Engagement Design and manage year-round PAC marketing, communications, and fundraising strategies targeting member companies and industry leaders. Drive donor cultivation initiatives, including executive-level engagement, peer-to-peer outreach programs, and customized solicitation campaigns. Lead execution of high-impact PAC fundraising events, donor recognition programs, and political engagement opportunities. Oversee donor database strategy and performance, including analytics, segmentation, and donor pipeline development. Cross-Functional and Stakeholder Collaboration Serve as a senior liaison with key internal teams (Communications, Membership, Events, Government Affairs) to integrate PAC objectives across AHLA's broader member and vendor engagement activities. Political Strategy & Research Maintain an up-to-date understanding of the political landscape, federal and state legislative trends, and political risk affecting the hospitality sector. Provide political intelligence and research to inform AHLA's engagement strategies and contribution planning. Requirements Education and Experience: Bachelor's degree in political science, Communications, or related area or equivalent work experience. 5-10 years of experience in PAC management, political fundraising, campaign finance compliance, and/or related public affairs roles. Extensive knowledge of FEC compliance, federal and state campaign finance laws, and lobbying disclosure requirements. Demonstrated experience in a senior role managing a corporate, association, or other PAC program with national reach. Skills and Attributes: Proven strategic thinker and collaborator with the ability to lead complex projects and drive a large political program. High-level project management, analytics, and organizational skills. Exceptional oral and written communication and presentation skills, including for executive-level audiences Strong political acumen and understanding of the political campaign ecosystem. Professionalism and discretion in handling sensitive political and legal matters. Ability to work independently in a fast-paced environment, while also being an excellent collaborator. Other: Occasional travel requirements for industry events with a political component. In-office position - Based in DC. Targeted Salary Range for this position is $130,000 - $150,000 Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $130k-150k yearly Auto-Apply 3d ago
  • Director of Housekeeping - Conrad Washington D.C.

    Hilton Worldwide 4.5company rating

    Washington, DC job

    Are you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion to deliver purposeful service we invite you to take your career to the next level by joining the team at the boldly designed and stunning Conrad hotel located in the heart of downtown DC. We have a unique opportunity open for a Director of Housekeeping to lead the team. Named Hilton's Luxury Hotel of the Year for 2022, the Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets, including a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining. The ideal candidate will be a driven leader with a passion for creating memorable experiences and has excellent knowledge of the Forbes standards. This individual must thrive in a luxury environment upholding high standards, foster a positive culture, and be a team player. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As Director of Housekeeping, you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards * Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation * Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward * Recruit, interview and train team members * Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations * Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments Qualifications & Experience * Minimum 2-3 years of luxury hotel experience (required) * Union environment experience (required) * Hilton brand experience (preferred) * OnQ system experience (preferred) * HotSOS and/or Amadeus experience (preferred) Leadership & Competencies * Minimum 5 years of leadership experience as a Director of Housekeeping * Strong leadership and people management skills * Hands-on, supportive leader with a team-first mindset * Excellent communication skills * Strong organizational skills with the ability to maintain a flexible schedule * Demonstrated financial acumen * Bilingual capabilities (preferred) What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Health insurance * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Go Hilton travel discount program * Best-in-Class Paid Time Off (PTO) * Supportive parental leave * Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount * Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Salary Range: $100,000- $110,000 based on applicable experience #LI-JB1
    $100k-110k yearly 26d ago
  • Program Manager, FORWARD Initiative

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    The AHLA Foundation seeks an experienced and passionate Program Manager to support its highly visible FORWARD initiative - a collective movement to advance women leaders in the hotel and lodging industry. This newly created role reports to the Vice President and will be responsible for overall support and implementation of targeted FORWARD activities. The successful candidate will be strategic and hands-on, with extensive relationship management of partners and industry members, to effectively meet the initiative's goals. Responsibilities Program Management and Measurement Work with Vice President on industry research and analyze trends to inform strategic planning, program development, and KPIs/impact measurement. Source both outcome-centered data and qualitative insights to convey impact of FORWARD. Manage integration of such to effectuate fundraising, marketing, and communications. Manage soup-to-nuts execution of the FORWARD BUILD & ELEVATE leadership development program, including vendor due diligence and management, budget, curriculum development, stakeholder communications, and impact reporting. Develop engagement plan and manage the FORWARD Network. Foster community that provides opportunities for learning, mentorship, peer support, and professional growth in both virtual and in-person environments. Support the creation of relevant program materials including those in coordination with AHLA Marketing and Communications teams and external vendors as needed. Maintain accurate and relevant information conveyed via organizational website, social media channels and collateral materials. Regular reporting (monthly and quarterly). External Engagement and Development Collaborate actively across the enterprise to ensure visibility of FORWARD in AHLA Committee meetings, membership events, executive meetings, etc. Develop persuasive and compelling presentations and communications that highlight the value and impact of the initiative's work. Work with Vice President on strategic partnerships with relevant organizations to build a coalition that strengthens and extends the FORWARD mission within the hospitality sector. Serve as organizational representative at relevant internal/external meetings and events as designated by senior leadership. Content and Event Planning Collaborate with the AHLA events team on the planning, execution, and evaluation of FORWARD events, including conferences, roundtables, and workshops for hospitality professionals. Coordinate and support speaker identification and outreach, agenda development, and event talking points. Partner with industry leaders, subject matter experts, and influential voices to deliver impactful, market-relevant programming. Support the evaluation of post-event reporting to gauge event success and continually enhance future programming. Requirements Education and Experience Bachelor's degree or related experience. 4-6+ years of professional experience in non-profit program development and management. Professional and/or volunteer experience working on gender parity initiatives preferred. Proven project management experience across internal and external stakeholder groups, including with high-profile leaders and matrixed corporations/organizations. Familiarity growing and managing networks, chapters, or communities comprised of thousands of members/participants with varying needs and interests. Skills and Attributes Strong strategic thinking with an ability to identify challenges and opportunities alongside recommendations for program development, enhancement or reconfiguration to meet participant, funder and industry needs. Proven communication skills, both written and verbal, with an ability to clearly articulate program impact and outcomes that resonate with program participants, stakeholders and funders. Dynamic problem-solving, including the ability to effectively source, analyze and report on data to inform decision making. Excellent relationship management skills with strong customer service ethic. Comfortable working under pressure and adhering to deadlines. Ability to work both independently and collaboratively across the organization, while maintaining attention to detail and “managing up” effectively. Positive attitude and willingness to be flexible to adapt to changing needs with entrepreneurial mindset. The ability to source, analyze, and report on data, including presenting organized themes and findings to leadership team. Proven experience creating and managing multifaced budgets. Experienced computer and software knowledge: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), project management tools (Asana preferred) and CRMs (Salesforce preferred). Basic design proficiency utilizing Canva, Adobe or other software. Other Ability to travel (up to 15%). Hybrid position (three days in office) based in downtown Washington, DC. Target salary range for this position is between $70,000 - $80,000 annually Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $70k-80k yearly 1d ago
  • Director, Advocacy Engagement

    American Hotel & Lodging Association 3.7company rating

    American Hotel & Lodging Association job in Washington, DC

    AHLA is seeking a full-time Director of Advocacy Engagement to lead the recruitment, organization and mobilization of the hotel industry and its allies in support of the association's advocacy goals. The director will lead the development and implementation of an industry grassroots and grasstops strategy focused on volunteer engagement through regular communications, advocacy training, and calls to action to raise issues and demonstrate support for the association's advocacy goals at all levels of government. Responsibilities: Develops and implements a strategic plan around the recruitment, mobilization, and retention of grassroots advocates across various political districts in support of the lodging industry. Maintains regular communication with grassroots supporters and grasstops advocates to keep them engaged and active throughout the year, including alerts, newsletters, email updates, virtual and in-person meetings, social media messaging, etc. Activates and engages grassroots supporters in both online and offline tactics, as appropriate, to impact public policy campaigns. Writes and launches action alerts to mobilize volunteers to send communications to lawmakers, regulators and industry leaders. Works closely with government affairs and communications staff to develop such communications materials for grassroots supporters that will most effectively lead to engagement by such advocates with policymakers on behalf of the lodging industry. Identifies opportunities for the recruitment of grasstops advocates with outsized potential influence toward policy outcomes. Works with the federal and state and local government affairs divisions to execute hotel tours (“Heart of House”) for elected officials in key districts and municipalities. Plays a leading role in the planning and execution of federal, state and local fly-ins in order to leverage member and state hotel association engagement. Plans and implements training for supporters and staff as needed to educate on legislative priorities and how they can make an impact through advocacy. Regularly evaluates growth of the grassroots and grasstops programs through various metrics, including but not limited to tracking performance of communications and analyzing network trends through web-based action and reporting systems Requirements Education and Experience: Bachelor's Degree in Political Science, Communications, or related area or equivalent work experience. 5-10 years of experience in government or advocacy; or a combination of education and experience. Knowledge of the legislative process at the federal, state, and local levels. Skills and Attributes: Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Demonstrated ability to work in diverse political climates with legislators, regulators, governors, attorneys general and municipal officials and staff. Excellent project management skills with great attention to detail and strong work ethic. Excellent oral and written communication skills; ability to write and edit clear, engaging, and grammatically correct content; willingness to be coached. Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence. Ability to thrive in a fast-paced environment. Other: Occasional travel required. In-office position - Based in Washington, D.C. Target salary range for this position is between $110,000 - $130,000 annually Benefits AHLA is an equal opportunity employer. We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $110k-130k yearly 2d ago
  • Room Attendant - Conrad Washington DC

    Hilton 4.5company rating

    Washington, DC job

    Stay inspired by joining the stunning Conrad Hotel located in the heart of urban DC as a Room Attendant on the Housekeeping team! This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets. This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining. Classification\: Full-Time Shift: Various - must be available to weekdays, weekends, and holidays. Pay Rate\: The pay rate for this role is $29.00 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available - for you and your family Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming and arranging guest's belongings in occupied rooms. Anticipate and address guests' service needs according to Brand Standards and Forbes Service Standards Reports and follows up on maintenance deficiencies in order to maintain room in compliance with hotel standards Change and replenish bed linens, towels and guest amenities, as needed Perform deep cleaning tasks, as needed Responsible for the cleanliness, appearance, organization and inventory of housekeeping carts and closets assigned to him/her. Remove linen, trash, and if necessary, in room dining items from rooms/suites Respond to special guest requests in a timely, friendly and efficient manner Perform guest turn down service, as needed Other duties as assigned What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as\: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment #LI-SB3 EOE/AA/Disabled/Veterans
    $29 hourly Auto-Apply 47d ago
  • Guest Service Agent - Waldorf Astoria Washington DC

    Hilton Worldwide 4.5company rating

    Washington, DC job

    Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team! The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - reclaiming its position as one of Washington, D.C.'s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.'s most consequential events, groundbreaking meetings, and unforgettable experiences. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests Classification: Full-Time Shift: Various including overnights - must be available to weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $30 per hour and is based on applicable and specialized experience and location. Medical Insurance Coverage Available - for you and your family What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-CS2
    $30 hourly 24d ago
  • Event Manager - Embassy Suites Washington DC Convention Center

    Hilton 4.5company rating

    Washington, DC job

    TheEmbassy Suites Washington D\.C\. Convention Center \(**************************************************************************************************** looking for their next Event Manager\. The hotel is conveniently located in downtown Washington DC just 1\.5 blocks from the Washington DC Convention Center between the White House and the Capital Building\. The hotel features 388 guestrooms; 10,665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers\. Our ideal candidate is responsible for collaborating with clients to plan their events and effectively communicate their needs to the hotel, ensuring a successful and memorable experience\. They possess exceptional communication skills, excel at multitasking, adapt easily to change, and maintain full flexibility in their schedule\. **Pay Range:** $28\.00 to $33\.50 per hour, based on experience and has participation in the Hilton Sales Incentive plan\. **Shift Pattern:** Office hours are 8:30 AM to 5:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays\. **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: ·Access to pay when you need it through DailyPay ·Medical Insurance Coverage - for you and your family ·Mental health resources including Employee Assistance Program ·Best\-in\-Class Paid Time Off \(PTO\) ·Go Hilton travel program: 100 nights of discounted travel ·Parental leave to support new parents ·Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* ·401K plan and company match to help save for your retirement ·Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount ·Career growth and development ·Team Member Resource Groups ·Recognition and rewards programs \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. **What will I be doing?** As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high\-level service throughout the pre\-event, event, and post\-event phases of all hotel events\. You will be required to ensure a seamless turnover from sales to service back to sales\. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events\. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience\. Specifically, your essential functions will be to perform the following tasks to the highest standards: - To organize, plan and prioritize your duties by developing plans and goals\. - Timely communication to internal and external clients via telephone, email, written documents or in person\. - Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations\. - Demonstrate knowledge of job systems, products, booking systems, and processes\. - Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts\. - Selling and influencing both internal and external clients\. - Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution\. - Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed\. - Participate in customer site inspections and assist with the sales process as necessary\. - Other duties as necessary \#LI\-ZR1 **What are we looking for?** - Minimum Years of Experience: one \(1\) year Hospitality related experience at manager level\. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Knowledge of the hotel property management systems \(Delphi\.fdc\) - Relevant degree, in business development or other relevant business field, from an academic institution \(CMP, CPCE\) Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Catering and Event Services_ **Title:** _Event Manager \- Embassy Suites Washington DC Convention Center_ **Location:** _null_ **Requisition ID:** _HOT0C8QR_ **EOE/AA/Disabled/Veterans**
    $28 hourly 4d ago

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American Hotel & Lodging Association may also be known as or be related to AMERICAN HOTEL & LODGING ASSOCIATION, American Hotel & Lodging Assn, American Hotel & Lodging Association and American Hotel and Lodging Association.