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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $41,436 | $19.92 |
| 2 | Urban Honolulu, HI | $37,803 | $18.17 |
| 3 | Stevens Point, WI | $37,335 | $17.95 |
| 4 | Los Angeles, CA | $37,100 | $17.84 |
| 5 | Boston, MA | $37,065 | $17.82 |
| 6 | Portland, OR | $36,890 | $17.74 |
| 7 | New York, NY | $36,603 | $17.60 |
| 8 | Denver, CO | $35,434 | $17.04 |
| 9 | Chicago, IL | $35,333 | $16.99 |
| 10 | Jersey City, NJ | $34,961 | $16.81 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Retention Representative | $102,371 | $49 | - |
| 2 | Telesales Representative | $97,293 | $47 | - |
| 3 | Wireless Care Representative | $81,674 | $39 | - |
| 4 | Customer Service Consultant | $77,795 | $37 | - |
| 5 | Consumer Sales Representative | $67,993 | $33 | - |
| 6 | Call Center Technician | $67,848 | $33 | - |
| 7 | Phone Representative | $65,589 | $32 | - |
| 8 | Business Representative | $60,742 | $29 | - |
| 9 | Telephone Representative | $60,004 | $29 | - |
| 10 | Representative | $57,011 | $27 | 2 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | USAA | $38,735 | $19 | 1 |
| 2 | The Travelers Companies | $37,574 | $18 | 2 |
| 3 | Zurich | $37,475 | $18 | 7 |
| 4 | Prudential Retirement Insurance And Annuity Co | $37,325 | $18 | - |
| 5 | MetLife | $36,978 | $18 | 16 |
| 6 | Chubb | $36,947 | $18 | 33 |
| 7 | Prudential Financial | $36,724 | $18 | - |
| 8 | BNY Mellon | $35,593 | $17 | 19 |
| 9 | The Vanguard Group | $35,507 | $17 | 7 |
| 10 | The Hartford | $35,309 | $17 | 7 |
| 11 | Aetna | $35,159 | $17 | - |
| 12 | MassMutual | $34,965 | $17 | 2 |
| 13 | Genworth | $34,078 | $16 | - |
| 14 | Ameriprise Financial | $34,040 | $16 | - |
| 15 | Nationwide | $34,007 | $16 | 6 |
| 16 | Apollo Global Management | $33,394 | $16 | - |
| 17 | Raymond James Financial | $33,295 | $16 | 4 |
| 18 | Morgan Stanley | $33,035 | $16 | 5 |
| 19 | Citi | $31,732 | $15 | 15 |
| 20 | Lincoln Financial Group | $29,059 | $14 | - |