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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Seattle, WA | $38,548 | $18.53 |
| 2 | Boston, MA | $38,302 | $18.41 |
| 3 | New York, NY | $36,945 | $17.76 |
| 4 | Los Angeles, CA | $36,708 | $17.65 |
| 5 | Berkeley Heights, NJ | $36,283 | $17.44 |
| 6 | Wilton, CT | $35,719 | $17.17 |
| 7 | Stevens Point, WI | $35,540 | $17.09 |
| 8 | Portland, OR | $35,008 | $16.83 |
| 9 | Denver, CO | $34,611 | $16.64 |
| 10 | Phoenix, AZ | $33,628 | $16.17 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Executive | $131,524 | $63 | - |
| 2 | Customer Account Executive | $128,758 | $62 | - |
| 3 | Customer Service Expert | $128,495 | $62 | - |
| 4 | Customer Service Senior Associate | $120,760 | $58 | - |
| 5 | Customer Liaison | $120,525 | $58 | - |
| 6 | Service Operator | $117,165 | $56 | - |
| 7 | Customer Service Professional | $116,131 | $56 | - |
| 8 | Customer Care Executive | $116,045 | $56 | - |
| 9 | Home Office Representative | $115,179 | $55 | - |
| 10 | Senior Representative | $115,094 | $55 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Prudential Retirement Insurance And Annuity Co | $38,457 | $18 | - |
| 2 | The Travelers Companies | $38,250 | $18 | - |
| 3 | Zurich | $38,140 | $18 | 10 |
| 4 | Chubb | $37,303 | $18 | 49 |
| 5 | The Vanguard Group | $36,413 | $18 | 8 |
| 6 | Prudential Financial | $36,094 | $17 | 2 |
| 7 | BNY Mellon | $35,592 | $17 | 64 |
| 8 | USAA | $35,315 | $17 | 1 |
| 9 | Aetna | $35,065 | $17 | - |
| 10 | MassMutual | $34,814 | $17 | 16 |
| 11 | MetLife | $34,761 | $17 | 38 |
| 12 | Genworth | $34,611 | $17 | - |
| 13 | The Hartford | $34,289 | $16 | 11 |
| 14 | Ameriprise Financial | $34,138 | $16 | 17 |
| 15 | Apollo Global Management | $33,939 | $16 | - |
| 16 | Nationwide | $33,352 | $16 | 12 |
| 17 | Morgan Stanley | $33,032 | $16 | 165 |
| 18 | Raymond James Financial | $32,682 | $16 | 141 |
| 19 | Citi | $32,599 | $16 | 15 |
| 20 | Lincoln Financial Group | $30,024 | $14 | - |