Dispatcher jobs at American Medical Response

Under the general supervision of the Mobile Crisis Director or the Director of Crisis Services, the Dispatch Coordinator provides the connection via telephone between the individual or entities needing behavioral health services and the appropriate services needed. This position performs call center/dispatch duties for the Mobile Crisis Unit, PAR screeners and other related dispatch and call center functions. PRINCIPAL DUTIES AND RESPONSIBILITIES: Acts as the primary liaison between the crisis representative and the mobile crisis team. Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team. Utilizes the MHWIN dispatch system to deploy the mobile crisis team. Responds to crisis calls and referrals for mobile crisis deployment. Utilizes de-escalation techniques and crisis interventions for callers in crisis. Completes a triage to provide an initial assessment of the individual's needs. Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale. Manages a high call volume while performing other required duties. Documents each encounter concurrently while in-call. Utilizes knowledge of community resources. Provides coordination between hospital social workers and PAR screeners. Completes Requests for Service (RFS) ensuring that Pre-Admission Review (PAR) screeners complete assessments to determine if an inpatient setting is the appropriate level of care for the individual. Enters requests for services (RFS) from referring hospitals and relays the information to dispatch the PAR Screeners. Enters client information into DWIHN's Electronic Health Record (EHR), the MHWIN system and relays information to the PAR Screeners. Utilizes MHWIN dispatch system to deploy PAR Screeners. Utilizes DWIHN's phone system. Completes data entry for enrollments. Generates member IDs for new individuals entering the DWIHN system. Verifies Medicaid in the CHAMPS system. Completes triage to provide initial assessment of the individual's need. Participates in agency and system staff meetings. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA'S): Knowledge of DWIHN policies, procedures, and practices. Knowledge of the DWIHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of behavioral health and mental health principles and practices. Knowledge of the Michigan Medicaid Provider Manual. Knowledge of MWHIN. Knowledge of compliance standards. Knowledge of call screening techniques and phone etiquette. Knowledge of policies and procedures for receiving and processing emergency calls. Knowledge of customer service principles and practices. Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc. Knowledge of emergency and general dispatch procedures and practices. Knowledge of medical and insurance terminology Assessment skills. Evaluation skills. Decision Making skills. Interpersonal skills. Customer Service skills. Communication skills. Active Listening skills. Computer skills (Word, Excel, Access, Power Point, Outlook, Teams). Teamwork Skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A High School diploma, GED, or its equivalent. REQUIRED EXPERIENCE: Two (2) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting. AND Two (2) years of full-time paid professional experience performing customer service, dispatch, emergency/crisis response, peer support or related experience. REQUIRED LICENSE(S). A valid State of Michigan Driver's License with a safe and acceptable driving record. WORKING CONDITIONS : Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

) Under the general supervision of the Mobile Crisis Director, the Dispatch Coordinator provides the connection via telephone between the individual and the mobile crisis team. PRINCIPAL DUTIES AND RESPONSIBILITIES: Acts as the primary liaison between the crisis representative and the mobile crisis team. Receives complete and accurate information from crisis representatives and relays information to the mobile crisis team. Utilizes the MHWIN dispatch system to deploy the mobile crisis team. Responds to crisis calls and referrals for mobile crisis deployment. Utilizes de-escalation techniques and crisis interventions for callers in crisis. Completes a triage to provide an initial assessment of the individual's needs. Assesses callers when there may be a potential for suicide using the Columbia Suicide Severity Rating Scale. Manages a high call volume while performing other required duties. Documents each encounter concurrently while in-call. Utilizes knowledge of community resources. Participates in agency and system staff meetings. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA'S) Knowledge of DWIHN policies, procedures, and practices. Knowledge of the DWIHN provider network and community resources. Knowledge of the Michigan Mental Health Code. Knowledge of behavioral health and mental health principles and practices. Knowledge of the Michigan Medicaid Provider Manual. Knowledge of MWHIN. Knowledge of compliance standards. Knowledge of call screening techniques and phone etiquette. Knowledge of policies and procedures for receiving and processing emergency calls. Knowledge of customer service principles and practices. Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc. Knowledge of emergency and general dispatch procedures and practices. Assessment skills. Evaluation skills. Decision Making skills. Interpersonal skills. Customer Service skills. Communication skills. Active Listening skills. Computer skills (Word, Excel, Access, Power Point, Outlook, Teams). Teamwork Skills. Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A High School diploma, GED, or its equivalent. REQUIRED EXPERIENCE: Two (2) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting. AND Two (2) years of full-time paid professional experience performing customer service, dispatch, emergency/crisis response, peer support or related experience. REQUIRED LICENSE(S). A valid State of Michigan Driver's License with a safe and acceptable driving record. WORKING CONDITIONS : Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. Currently this position is primarily a remote position. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

Columbus, Ohio, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Columbus, LLC, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Columbus, OH. Why Guardian Pharmacy of Columbus? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Schedule: Monday - Friday 11:30 - 7 pm Work assigned routes with time sensitive delivery requirements. Ensure all deliveries are accurate and timely. Comply with Federal and Company privacy regulations regarding safeguarding of patient information. Attributes Required: • Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy • Strategy and Planning - ability to think ahead, plan and manage time efficiently • Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level • Team Oriented - ability to work effectively and collaboratively with all team members Essential Functions (include the following): Scan prescriptions into totes to ensure proper totting of product Check totes for assigned facilities to ensure order is complete prior to departure Monitor workflow and assist with staff scheduling and assignments Coordinate delivery preparation to ensure order is complete prior to departure Support delivery drivers to deliver correct patient medications to facilities in a timely manner Complete all paperwork/filing requirements accurately at the end of each work shift Present a pleasant and respectful demeanor to all clients at all times Follow instructions precisely related to patient privacy rules Work with other team members as needed in special circumstances; be flexible as needed Other essential functions and duties may be assigned as needed Education and/or Certifications: Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain) Valid driver's license and clean driving record Skills and Qualifications: 1+ years of related experience (advanced degree may substitute for experience) Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire when something appears inaccurate Work Environment: Requires travel by ground Ability to work flexible hours What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren't “cookie cutter.” That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Dispatcher II, Second Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Responsibilities Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations. Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel. May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function. Qualifications Minimum Required: High School Diploma or GED. Preferred: Associate's Degree. APCO Basic Telecommunicator certification is required within one year of hire. Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

Dispatcher II, Second Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. * Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations. * Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. * Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel. * May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function. * Minimum Required: High School Diploma or GED. * Preferred: Associate's Degree. * APCO Basic Telecommunicator certification is required within one year of hire. * Minimum Required: 3 - 5 Years equivalent experience. * Preferred: 6 - 10 Years equivalent experience. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

Become a part of our caring community and help us put health first The Dispatch Coordinator is an entry level position. Key tasks include managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details. This role acts as an essential link between intake processing and fulfillment teams, ensuring accurate coding and understanding of equipment specifications prior to dispatch. A deep knowledge of the types of medical equipment and their setup requirements is crucial for effective order entry and route planning. This role requires a blend of technological proficiency and logistical planning to efficiently handle equipment delivery orders. Works within defined parameters under direction to identify work expectations and quality standards. The Dispatch Coordinator handles high-volume medical orders ranging from urgent hospital discharges to routine equipment pickups. Primary responsibilities include analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes. Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups. This role involves coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations. This role adheres to standard policies and practices but offers some room for interpretation, deviation, and independent discretion. Use your skills to make an impact Required Qualifications: Bilingual (English and Spanish) 1-2 years of experience in medical equipment, DME, healthcare, or logistics/warehouse roles Logistical aptitude with the ability to review maps, traffic patterns, and geography Strong organizational skills, time management, and critical thinking abilities Teamwork and collaboration skills Effective communication skills with a focus on customer service Preferred Qualifications: Medical coding knowledge Familiarity with medical equipment Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Days/Nights (United States of America) PRN - Nights **Min 3 shifts in 6 week period required, but there is opportunity to work Part and Full Time Hours*** Summary Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. Acknowledges alarm received and dispatches appropriate personnel for issue at hand. Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - Springfield It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Job Title: SECURITY DISPATCHER Unit: Campus Police Shift: Varies Shift Length: 12 Hour Shift Status: Full-time/ 80 Hours Per Pay Facility: Atrium Medical Center Responsible for dispatching Security calls, completion of dispatch log sheets, and the card access system. Assists patients, visitors, and employees by giving directions, over the phone, accurately. Controls parking and entrances to hospital by use of the Matrix card access system. Qualifications Education * Minimum Level of Education Required: High School completion / GED Licensure/Certification/Registration * Must pass Law Enforcement Automated Data System (LEADS) and Computerized Criminal History (CCH) certification requirements within thirty days of employment and maintain certification throughout employment Experience * Minimum Level of Experience Required: No prior job-related work experience * Preferred experience: Previous experience in law enforcement as dispatcher desirable Knowledge/Skills * Computer skills desirable * Ability to acquire International Association for Healthcare Security and Safety Basis Training * Ability to acquire Incident Command system (ICS) - IS 100 I.E.B * This position requires an individual able to work under pressure with many interruptions while remaining calm a pleasant to the public and facility personnel.

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION Switchboard Operator Lead MAIN FUNCTION: Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations. RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor MUST HAVE REQUIREMENTS High School diploma or GED. No written disciplinary action within the last 12 months. Computer experience, Word Processing, Windows. PREFERRED ATTRIBUTES: Previous business office and switchboard experience. Demonstrated effective oral communication skills. 911 dispatcher experience Contact/Call Center experience Duties and Responsibilities: Leadership: Maintains Communication Department schedule. Includes on call and management of time off requests within ADP Participates in the Life Safety Committee as the Communications team member for functions requiring Operator involvement Assists in the orientation of new department employees. Provides feedback to Immediate Supervisor on readiness for new staff to be independent. Operations: Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee Pages authorized personnel according to established procedures. Answers, prioritize and document Medical Alert calls Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor. Prepares outgoing mail by stamping, bundling, and certifying when appropriate. Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day. Processes patient valuables according to procedure Communication: Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families. Models effective communication and professionalism in all interactions with switchboard staff and hospital departments. Demonstrates empathy and understanding in communication of issues with customers. Properly utilize chain of command for all issues beyond capability Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital. Communicate with Hardware/Software vendors for troubleshooting as well as requesting service for defective products/systems. Maintains documentation and logs to ensure that accurate information is available to staff and customers. Customer Service: Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external. Develop positive relationships with other departments to foster patient satisfaction. Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions. Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor. Full Time, hourly, 40 hours per week Full-Time, hourly, 40 hours per week

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) Primary Function/General Purpose of Position Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills : Ability to accurately type 35-40 wpm Strong documentation skills under pressure Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. Proficient in using two-way radios and dispatch consoles and enter data as appropriate Basic Microsoft Office Skills Soft/Interpersonal Skills: Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. Handles sensitive information with integrity and respect for privacy. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Security - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task. EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE: Must have and maintain CPR for the professional Rescuer (AHA or equivalent). EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment. WORK CONTACT GROUP: Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher . First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: C ompassionate: We are compassionate about those we serve. A ccountable: We are all accountable for our actions and results. R esults-oriented: We strive for success and are determined to be the best. E thical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

Growth is causing us to seek out enthusiastic applicants who can multitask, listen and communicate with our customers and other employees. Successful applicants must be proficient with a computer utilized for data entry while talking to the caller. State of art technology is used assisting our agents in best practices and dispatch deployment. This environment works as a team and expects nothing less of its employees. If you have the qualities mentioned above, we look forward to your resume. Requirements: Responsibilities include by not limited to: Good listening skills Great Communication skills Information Management The successful candidate does not have to have previous experience in the area although you must display the above qualities to be considered. Potential candidates must be able to pass a drug screen and background check. Teamwork at First Care is pivotal to a strong EMS system. Basic requirements for the positions are: A valid Indiana driver's license A clear criminal record with no Federal health care exclusion Persons with a current Priority Dispatch EMD are preferred Current openings for part-time day shift with the potential to turn into a full-time position.

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher. First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: Compassionate: We are compassionate about those we serve. Accountable: We are all accountable for our actions and results. Results-oriented: We strive for success and are determined to be the best. Ethical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Days/Nights (United States of America) PRN - Nights **Min 3 shifts in 6 week period required, but there is opportunity to work Part and Full Time Hours*** Summary Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. Acknowledges alarm received and dispatches appropriate personnel for issue at hand. Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - Springfield It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. PRN - Nights Min 3 shifts in 6 week period required, but there is opportunity to work Part and Full Time Hours* Summary Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions * Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. * Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. * Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure * Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. * Acknowledges alarm received and dispatches appropriate personnel for issue at hand. * Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) Primary Function/General Purpose of Position Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills : Ability to accurately type 35-40 wpm Strong documentation skills under pressure Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. Proficient in using two-way radios and dispatch consoles and enter data as appropriate Basic Microsoft Office Skills Soft/Interpersonal Skills: Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. Handles sensitive information with integrity and respect for privacy. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Security - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) This is a PRN "As Needed" Position Primary Function/General Purpose of Position Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions * Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation * Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures * Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. * Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate * Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate * Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. * Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population * Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. * Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills: * Ability to accurately type 35-40 wpm * Strong documentation skills under pressure * Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. * Proficient in using two-way radios and dispatch consoles and enter data as appropriate * Basic Microsoft Office Skills Soft/Interpersonal Skills: * Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. * Handles sensitive information with integrity and respect for privacy. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: All Work Shifts (United States of America) Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: Part Time - Scheduled for 24 Weekly Hours Shift Times - Rotating Weekends & Holidays - As Required Summary of Primary Function/General Purpose of Position: Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. Essential Functions: Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations. Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. Monitor, assign and replace pagers for staff. Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary. Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. Act as an answering service for several departments by locating and paging personnel. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education/Work Experience High School Diploma/GED (Required) One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - St. Elizabeth It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.