Dispatcher jobs at American Medical Response - 31 jobs

Full-Time: 40 Hours Per Week Variable Shifts: 12-Hour Shift 7am - 7pm or 7pm - 7am Onsite: Akron Main Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. The Public Safety Dispatcher also plays a vital role in records maintenance. Upholds the mission, vision, values and customer service standards of Children's Hospital Medical Center of Akron (CHMCA). Responsibilities: 1. Performs duties related to police dispatcher. 2. Operates computers and standard office equipment including commonly used computer software programs. 3. Must have the ability to: Work under pressure. Communicate effectively with angry, emotional and excited persons via telephone. Remain calm under high pressure, critical and extremely busy circumstances. Maintain confidentiality or records and information. Effectively multitask by listening, talking, and typing at the same time. 4. Monitors cameras and alarms. 5. Performs all other duties and responsibilities as assigned or directed by the Public Safety Dispatch Supervisor or Command Staff. Other information: Technical Expertise 1. Experience operating Computer Aided Dispatch equipment (CAD) by entering call information and dispatching assigned units to emergency and non-emergency situations. 2. Experience recording and maintains patrol line-ups to correctly reflect patrol personnel on duty and corresponding assigned sectors. 3. Must be able to effectively communicate - written and verbal 4. Track multiple pieces of information at one time and conduct follow-up as necessary. 5. Must be able to act and react to emergency and/or threatening situations in a manner consistent with the law, policies and procedures. Education and Experience 1. Must be 18 years of age or older at time of hire. 2. High School Diploma or equivalent. a. Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate. In lieu of a dispatch certification, candidate must have a minimum of two years of police/fire/ems dispatch experience. Candidate must obtain a dispatch certification within 90 days of hire. 3. Must be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment. 4. Successfully complete a thorough background investigation. 5. Demonstrate psychological fitness evaluated by a Psychologist designated by the Department of Public Safety Director and Chief. Full Time FTE: 1.000000 Status: Onsite

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines. 2:00PM-10:00PM 3 days a week rotating weekends and holidays, benefits eligible. Summary: Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. Job Description: Essential Functions: Obtains and accurately documents client information/requests and dispatches couriers appropriately. Documents designated communications/evens in written logs and computerized databases. Assists in development of computer program, report design, and monthly statistical reports. Maintains working knowledge of all client services databases and report formats. Assists in training of new staff and documents their progress per department guidelines. Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills. Maintains schedule to complete routine and on-demand routes daily. Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed. Documents all route information and pick-ups per department guidelines. Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region. Education Requirement: High school diploma or equivalent, required. Licensure Requirement: Valid Ohio driver's license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines. Skills: Familiarity with personal computer and/or mainframe systems required. Skill in using database and spreadsheet software highly preferred. Analytical and organizational skills. Excellent verbal and written communication skills. Excellent interpersonal and problem-solving skills. Ability to multi-task. Experience: Knowledge of medical terminology. Physical Requirements: OCCASIONALLY: Electricity, Fume /Gases /Vapors, Lifting / Carrying: 41-60 lbs, Lifting / Carrying: 61-100 lbs, Loud Noises, Power Tools, Pushing / Pulling: 100 lbs or greater with assistance, Pushing / Pulling: 61-100 lbs, Reaching above shoulder FREQUENTLY: Chemicals/Medications, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Hand use: grasping, gripping, turning, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 21-40 lbs, Patient Equipment, Pushing / Pulling: 41-60 lbs, Repetitive hand/arm use, Squat/kneel, Standing, Walking CONTINUOUSLY: Audible speech, Bend/twist, Biohazard waste, Blood and/or Bodily Fluids, Cold Temperatures, Color vision, Computer skills, Decision Making, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Flexing/extending of neck, Hearing acuity, Hot Temperatures, Interpreting Data, Lifting / Carrying: 11-20 lbs, Machinery, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Seeing - Far/near, Sitting, Working Outdoors Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

City/State Norfolk, VA Work Shift Rotating Sentara Health is currently seeking a PRN Dispatcher to join their team in Norfolk, VA! This is a PRN role with rotating sifts required to cover weekends as well when needed. Education * High School Diploma or equivalent required Experience * Call Center experience required * Dispatch experience preferred Key Words: Talroo, Dispatcher, Call Center, Route Planning Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet Insurance * Legal Resources Plan * Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Columbus, Ohio, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Columbus, LLC, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Columbus, OH. Why Guardian Pharmacy of Columbus? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Pay Range: $15.20 - $22.80 per hour DOE Schedule: Monday - Friday, 11:30 am - 7:00 pm Work assigned routes with time sensitive delivery requirements. Ensure all deliveries are accurate and timely. Comply with Federal and Company privacy regulations regarding safeguarding of patient information. Attributes Required: • Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy • Strategy and Planning - ability to think ahead, plan and manage time efficiently • Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level • Team Oriented - ability to work effectively and collaboratively with all team members ESSENTIAL JOB FUNCTIONS (include the following): Scan prescriptions into totes to ensure proper totting of product Check totes for assigned facilities to ensure order is complete prior to departure Monitor workflow and assist with staff scheduling and assignments Coordinate delivery preparation to ensure order is complete prior to departure Support delivery drivers to deliver correct patient medications to facilities in a timely manner Complete all paperwork/filing requirements accurately at the end of each work shift Present a pleasant and respectful demeanor to all clients at all times Follow instructions precisely related to patient privacy rules Work with other team members as needed in special circumstances; be flexible as needed Other essential functions and duties may be assigned as needed EDUCATION AND/OR CERTIFICATIONS High School Diploma or GED required Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain) Valid driver's license and clean driving record SKILLS AND QUALIFICATIONS: 1+ years of related experience (advanced degree may substitute for experience) Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire when something appears inaccurate ATTRIBUTES REQUIRED: Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Strategy and Planning - ability to think ahead, plan and manage time efficiently Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level Team Oriented - ability to work effectively and collaboratively with all team members LANGUAGE SKILLS: Ability to communicate clearly and concisely in verbal and written form Strong communication skills and a customer service attitude Must be able to frequently communicate with customers and/or with others about customer's requirements, complaints, and common inquiries. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job. While performing the duties of this job, the employee is regularly required to communicate with others inside and outside the pharmacy, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment. The employee frequently is required to move about the office/pharmacy to access files, use office equipment, and to interact with others. The person must be able to sit or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places. Employee must be able to constantly operate computers, phones, and other office equipment. Employee must be able to bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to drive, including during non-daylight hours. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job. The noise level in the work environment is usually low to moderate. Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. Requires travel by ground Ability to work flexible hours What We Offer: Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial Competitive pay 401(k) with company match Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only) Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts Company-paid Basic Life and Accidental Death & Dismemberment Company-paid Long-Term Disability and optional Short-Term Disability Voluntary Employee and Dependent Life, Accident and Critical Illness Dependent Care Flexible Spending Accounts Wellbeing Employee Assistance Program (EAP) Guardian Angels (Employee assistance fund) Time Off Paid holidays and sick days Generous vacation benefits based on years of service The Guardian Difference Our clients require pharmacy services that aren't “cookie cutter.” That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** KEY RESPONSIBILITIES: + Prioritizes and dispatches information to police, administrative officials, emergency medical technicians, traffic enforcement personnel or staff to initiate responses to crimes, fires, injuries, accidents, requests for service and other emergency and non-emergency incidents. + Logs calls, monitors alarms and access control systems, and operates multiple computer systems. + Tracks personnel/vehicle locations and coordinates responses. + Operates communications equipment and processes criminal history information in accordance with federal and state law. + Maintains and is accountable for the handling of confidential information on a local, state and international level. + Serves as an information resource for university police department and police administrators. + Maintains required record-keeping. + May operate a switchboard. + Performs related responsibilities as required. MINIMUM QUALIFICATIONS: + A high school diploma or equivalent. + One year of customer service, law enforcement or dispatch/telecommunications experience. + Ability to meet background investigation requirements which include a criminal history check. + Ability to meet P.O.S.T. certification standards within 6 months of employment. + Ability to complete requirements for GCIC (Georgia Crime Information Center) terminal operator certifications as required by federal and state law. + Ability to type 30 wpm. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services ataccessibility@emory.eduor call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _159248_ **Job Type** _Regular Full-Time_ **Division** _Campus Services_ **Department** _CS Emory University Police_ **Job Category** _Public Safety and Security_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _Emory Campus-Clifton Corridor_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Not Applicable_

Dispatcher II, Second Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. * Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations. * Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. * Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel. * May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function. * Minimum Required: High School Diploma or GED. * Preferred: Associate's Degree. * APCO Basic Telecommunicator certification is required within one year of hire. * Minimum Required: 3 - 5 Years equivalent experience. * Preferred: 6 - 10 Years equivalent experience. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

Dispatcher II, Second Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About UC Health, LLC UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. UC Health is committed to providing an inclusive, equitable and diverse place of employment. Responsibilities Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations. Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel. May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function. Qualifications Minimum Required: High School Diploma or GED. Preferred: Associate's Degree. APCO Basic Telecommunicator certification is required within one year of hire. Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

Four Seasons Heating, Air Conditioning, Plumbing & Electric, the largest residential HVAC contractor in North America, is currently looking for a Dispatcher. 2nd Shift Dispatcher - End-of-Day Operations Specialist We're seeking a 2nd Shift Closer / Dispatcher to be the final checkpoint of the day - the person who ensures that every call, schedule, and detail is wrapped up and ready for a seamless morning launch. If you're detail-oriented, thrive in a fast-paced environment, and enjoy the satisfaction of leaving things fully buttoned up, this role is for you. Starting Pay: $42,000 - $50,000 annually (based on experience & skill set) Growth Path: Advancement opportunities based on performance and leadership What You'll Do Review and close out all service calls for the day, including billing, notes, and follow-ups Ensure next-day schedules are fully set and optimized for efficiency Double-check dispatch board accuracy and assign rollover calls Communicate with technicians, client care, and leadership as needed Serve as the final quality check to make sure no details are missed before tomorrow What Makes a Great Closer Dispatcher Highly organized with strong attention to detail Comfortable making decisions independently Thrives on accountability - knowing the night ends with you Quick thinker, problem solver, and calm under pressure Tech-savvy with scheduling/dispatch software (training provided) Schedule 2nd Shift coverage until operations are fully closed Typical hours: Afternoon/evening to close (varies by season and workload) Work-from-home flexibility available after training (quiet, distraction-free environment required) Benefits: Medical Insurance (employer subsidized) Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Dental Plans (free to employees) Vision Plans (free to employees) Short Term Disability (free to employees) Long Term Disability Basic Life Insurance (free to employees) Holiday Pay Paid Time Off 401k with Matching Credit Union Cellular Discounts Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ************ Ext 5010.

Become a part of our caring community and help us put health first The Dispatch Coordinator is an entry level position. Key tasks include managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details. This role acts as an essential link between intake processing and fulfillment teams, ensuring accurate coding and understanding of equipment specifications prior to dispatch. A deep knowledge of the types of medical equipment and their setup requirements is crucial for effective order entry and route planning. This role requires a blend of technological proficiency and logistical planning to efficiently handle equipment delivery orders. Works within defined parameters under direction to identify work expectations and quality standards. The Dispatch Coordinator handles high-volume medical orders ranging from urgent hospital discharges to routine equipment pickups. Primary responsibilities include analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes. Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups. This role involves coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations. This role adheres to standard policies and practices but offers some room for interpretation, deviation, and independent discretion. Use your skills to make an impact Required Qualifications: Bilingual (English and Spanish) 1-2 years of experience in medical equipment, DME, healthcare, or logistics/warehouse roles Logistical aptitude with the ability to review maps, traffic patterns, and geography Strong organizational skills, time management, and critical thinking abilities Teamwork and collaboration skills Effective communication skills with a focus on customer service Preferred Qualifications: Medical coding knowledge Familiarity with medical equipment Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION Switchboard Operator MAIN FUNCTION: Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations. RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor MUST HAVE REQUIREMENTS High School diploma or GED. No written disciplinary action within the last 12 months. Computer experience, Word Processing, Windows. PREFERRED ATTRIBUTES: Previous business office and switchboard experience. Demonstrated effective oral communication skills. 911 dispatcher experience Contact/Call Center experience Duties and Responsibilities: Operations: Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee Pages authorized personnel according to established procedures. Answers, prioritize and document Medical Alert calls Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor. Prepares outgoing mail by stamping, bundling, and certifying when appropriate. Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day. Processes patient valuables according to procedure Maintains time sheet in regard to vacation, sick and personal time. Submits corrections for missed punches. Communication: Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families. Models effective communication and professionalism in all interactions with switchboard staff and hospital departments. Demonstrates empathy and understanding in communication of issues with customers. Properly utilize chain of command for all issues beyond capability Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital. Maintains documentation and logs to ensure that accurate information is available to staff and customers. Customer Service: Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external. Develop positive relationships with other departments to foster patient satisfaction. Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions. Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions * Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation * Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures * Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. * Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate * Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate * Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. * Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population * Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. * Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills: * Ability to accurately type 35-40 wpm * Strong documentation skills under pressure * Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. * Proficient in using two-way radios and dispatch consoles and enter data as appropriate * Basic Microsoft Office Skills Soft/Interpersonal Skills: * Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. * Handles sensitive information with integrity and respect for privacy. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Security - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) Primary Function/General Purpose of Position Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills : Ability to accurately type 35-40 wpm Strong documentation skills under pressure Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. Proficient in using two-way radios and dispatch consoles and enter data as appropriate Basic Microsoft Office Skills Soft/Interpersonal Skills: Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. Handles sensitive information with integrity and respect for privacy. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Security - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task. EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE: Must have and maintain CPR for the professional Rescuer (AHA or equivalent). EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested. SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS: Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment. WORK CONTACT GROUP: Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher. First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: Compassionate: We are compassionate about those we serve. Accountable: We are all accountable for our actions and results. Results-oriented: We strive for success and are determined to be the best. Ethical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY! First Care is currently hiring a Dispatcher . First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values: C ompassionate: We are compassionate about those we serve. A ccountable: We are all accountable for our actions and results. R esults-oriented: We strive for success and are determined to be the best. E thical: We are ethical and will act with integrity. What is a typical day like for a Dispatcher at First Care? Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM Leverages internal system to assign and dispatch medical transportation units in the field Communicates status of scheduled runs with the medics and other medical transportation in the field Keeping open communication with the Supervisors at all station Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary. Why First Care? Next day pay! You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve You will work for the region's fastest-growing private medical transportation company Competitive benefits including health, vision and dental insurance, and a 401k plan Paid Time Off Company-paid training and education Who is the right person for this role? Exceptional customer service and communication skills Ability to demonstrate professionalism over the phone Ability to work as a team to achieve goals Ability to multitask and managing time effectively Detail-oriented Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need. Check out our website to learn more about First Care: *************************

Part Time Day, SECURITY-NORWOOD; work hours Wednesdays and Saturdays, 6a-6p, training requires Mon-Fri 8a-5p until completed Responsible for receiving vital information via telephone or in person and then dissemination it in a timely manner, A dispatcher is responsible for monitoring all cameras and alarms and documenting activities and completing appropriate reports Job Requirements: High School Degree or GED Computer literate 1-2 years experience in a related field Job Responsibilities: Effectively manages the operation of the dispatch center. Must have effective communication skills. Responsible for dispatching Security Officers to incidents in a timely manner. Completes all security department documentation in a professional manner; this includes complete follow-up and documentation to all reports initiated. Effectively communicate with persons via intercoms and achieve an appropriate outcome. Exhibits professional behavior toward patients, visitors, physicians and other employees and creates a positive impression consistent with professional etiquette. Prepares for work by reviewing incident reports, logs, bulletin boards, etc on a daily basis. Responsible for filing reports and information in Comm. Center binders and files in a timely manner. Responsible for assisting with issuing agency badges, temporary badges and issuing parking permits and collecting payments. Second and third shift dispatchers communicate with patient areas to determine if persons arriving after regular visiting hours are eligible to visit and dispatches an Officer to deliver a pass as necessary. Responsible for monitoring all security camera equipment and emergency alarms -e.g., burglary, fire and panic alarms- and timely dispatch of Security, Police and Fire Departments. Responsible for issuing Burning/Welding permits and performing fire system adjustments Other job-related information: Working Conditions: Climbing - Rarely Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone's opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN)** **This is a PRN "As Needed" Position** **Primary Function/General Purpose of Position** Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. **Essential Job Functions** + Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation + Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures + Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. + Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate + Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate + Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. + Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits _This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation._ **Education** High school diploma or GED (required) **Work Experience** 1-2 years of experience in security and/or telephone operations/dispatch (preferred) **Patient Population** + Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. + Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position **Working Conditions** X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position _* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control._ **Skills** _Hard/Tech/Clinical Skills_ _:_ + _ _ Ability to accurately type 35-40 wpm + Strong documentation skills under pressure + Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. + Proficient in using two-way radios and dispatch consoles and enter data as appropriate + Basic Microsoft Office Skills _Soft/Interpersonal Skills:_ + Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. + Handles sensitive information with integrity and respect for privacy. As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ********************* . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN) Primary Function/General Purpose of Position Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested. Essential Job Functions Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required. Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers. Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education High school diploma or GED (required) Work Experience 1-2 years of experience in security and/or telephone operations/dispatch (preferred) Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) X Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. X General office environment. X May be exposed to high noise levels and bright lights. May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Hard/Tech/Clinical Skills : Ability to accurately type 35-40 wpm Strong documentation skills under pressure Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls. Proficient in using two-way radios and dispatch consoles and enter data as appropriate Basic Microsoft Office Skills Soft/Interpersonal Skills: Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation. Handles sensitive information with integrity and respect for privacy. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Security - Youngstown Regional Office It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) This is a Fulltime Day shift position6am - 6pmOnsite - sitting in Lima, Ohio Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. Essential Job Functions Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures. Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. Maintains knowledge of the Mercy Health - Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health - Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77) This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred) Basic Life Support (BLS) (required) Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment) International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment) Ohio Paramedic (preferred) Education High School Diploma/GED (required) Associates Degree or higher (preferred) Work Experience 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required) 9 months experience as System Status controller Transport Medicine (preferred) 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) Training Operations Control Specialist Training (preferred, but required within 6 months of employment) Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment) Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X Additional Physical Requirements/Hazards Physical Requirements Manual dexterity (eye/hand coordination) Perform shift work Hear alarms/telephone/audio recordings Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Hazards Depth perception Exposure to potential electrical shock Exposure to high pitched noises Skills Type accurately 25-30 words per minute Analyzing data or information Understand medical terminology Transport scheduling Business writing skills Computer Skills Ability to understand and interpret laws and regulations. Basic Mathematical Skills Public relations skills Phone / email etiquette Language Skills Soft/Interpersonal Skills: Attention to detail Critical thinking Teamwork Active listening Safety focused Emotional intelligence Conflict management Adaptability Collaboration Time management Learner Attitude Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Critical Care Dispatch - Life Flight Network It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.