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American Nurses Association jobs in Silver Spring, MD - 23 jobs

  • Customer Care Center Specialist

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Customer Care Center Specialist Department: Certification Note: Competitive salary commensurate with customer service experience FLSA: Non-exempt (hourly) Note: Union dues are 1.44% of bi-weekly paycheck The Certification team is looking for a dedicated Customer Care Center Specialist (CCCSP) that functions as an integral member of the American Nurses Enterprise (ANE) Customer Care Center and is primarily responsible for providing real-time first call resolution to incoming customer calls and for responding to customer inquiries received via email. The CCCSP handles calls and emails that impact individual nurses, health care organizations, state/regulatory bodies, and vendors. The CCCSP addresses and resolves questions or issues that include but are not limited to certification/verification, publications, financial transactions, and membership. The CCCSP must be able to work in a fast-paced environment, be able to multi-task, and always maintain calm and efficient demeanor. The CCCSP is the “customer face” of the ANE. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: General Duties: Provides real-time first call resolution for incoming customer calls received via the queue. Average call volume for the Customer Care Center is 80 calls per day. Functions include assisting customers with general website navigation; providing general information on ANE products and services, including available webinars and promotional codes; creating or completing online certification, verification of certification, membership and publications orders; processing credit card payments for a variety of products including payment for balances due; and providing general information regarding statuses of certification, verification, membership and publication orders. Documents all customer interactions in Personify contact tracking and escalate issues according to established processes. Meets service level expectations. Certification and Verification: For certification and verification customers, they provide sensitive and accurate certification information to high-stakes customers including state boards of nursing, credentialing companies, and employers of certified nurses, according to clearly defined processes within the certification work unit. Is responsible for conducting in-depth research of detailed financial receipt inquiries from verification customers and providing accurate information on the status of prepaid verification accounts, resolving duplicate order issues, and providing available customer service recovery options such as free verification orders. This also includes the creation of certification and verification orders and processing credit card payments for verification and certification products. Processes tier-1 refunds as needed. Certification Application and Exams: For certification application and exam issues, research customer issues within the Personify database, ImageSilo (online access to archived hard copy application items), and GEE (Prometric eligibility access) and resolve or determine escalation of a customer service issue, as appropriate. Publications: For publications customers provide general information regarding the status of orders and accept payments for balances due for orders already created in Personify. Creates orders in Personify system for routine, Tier 1 orders and escalates upper Tier orders as appropriate, in line with SLA. Forwards Acknowledgements and invoices as appropriate for Tier 1 orders. Alerts Publications team of any trends or issues that need to be addressed at the system level. Membership: For Membership, assist individual nurse members and potential members with tier-1 inquiries including but not limited to membership status, types of memberships available, membership rates, membership benefits, and payment status. Process requests such as updating credit card information, issuing a member card, transferring membership, resolving duplicate record issues, providing a receipt, and troubleshooting and resolving tier 1 payment issues including refunds. Create membership orders in Personify and process necessary payments for individuals requesting to join or reinstate their membership assuring the correct membership option is selected from a complicated structure established by the Constituent and State Nurses Associations (C/SNAs). Alerts Revenue Operations of any trends or issues that need to be addressed at the system level and Membership of any issues relating to benefits, fulfillment of incentives or general issues relating to ANA membership. Other Duties as Assigned: Responds to customer inquiries received as assigned, and follow-through to resolution of inquiries. Average email volume is 100 - 150 messages per day. Inquiries received via email include communication with high-stakes customers; financial research; and general research across Personify, ImageSilo, and GEE. Manage personal voicemail messages, email messages, and Personify contact tracking entries. Meets expectations for accuracy of responses and response time to all inquiries as established by departmental metrics. Sets up and maintains company verification accounts. Investigates and resolves all common verification-related concerns such as order status updates and reprint requests. Runs daily Personify print jobs to generate authorization to test notices, verification of certification letters, receipt of application notices, and renewal notices. These notices are time-sensitive and directly affect the ability of advanced practice registered nurses (APRNs) obtain/maintain appropriate state licensure and to be/remain employed. Processes hard copy requests for name changes, duplicate wall certificates and exam reassignments. Timely name changes may impact customer ability to test. What you bring to the American Nurses Enterprise: Education: Associate degree in Business or equivalent work experience is required. Related Work Experience One (1) to three (3) years of experience in an office environment or closely related work such as membership department, or service-oriented position. Skills Excellent administrative and computer skills. Strong critical thinking skills Strong critical thinking and analytical skills Strong customer service skills. Good organizational skills required. Requires strong people skills to deal with confidential issues. Ability to work on multiple tasks and prioritize the workload Strong verbal and communication skills with attention to detail required. Additional Qualifications Able to multi‑task and work under pressure while maintaining a calm attitude with coworkers and/or candidates who call for assistance. Preferred Skills & Experience Association work in a call center environment that is highly desirable. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANA contributes to a healthier world through the “Power of Nurses.” An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF) Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $33k-39k yearly est. Auto-Apply 60d+ ago
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  • Strategic Communications Analyst

    American Nurses Association 4.4company rating

    American Nurses Association job in Silver Spring, MD

    Career Title: Strategic Communications Analyst Department: Communications and Strategic Engagement Note: Competitive salary commensurate with communications analyst experience FLSA: Exempt (salaried) The Communications and Strategic Engagement team is seeking a high-performing and dedicated Strategic Communications Analyst. The Strategic Communications Specialist is a self-starter who can provide communications solutions with minimal instructions and can run independently on projects. The role holder will support a fast-moving team and senior executives, particularly on confidential content and highly strategic executive work. This individual will have excellent communication skills with the ability to present complex issues in clear and concise documentation. The role holder will be required to demonstrate a strong record of client delivery and thrive in a dynamic work environment, exhibiting the ability to be flexible. The scope of this role spans across the American Nurses Enterprise, supporting executives, strategic and highly confidential content across the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). The role holder must be able to write executive-level speeches. The ideal candidate is a versatile storyteller who is both strategic and creative with a strong understanding of brand voice, and the ability to translate complex topics into clear, engaging, and actionable messaging. The role holder will need to be able to develop, manage and handle highly sensitive information and engage with executive officers on highly confidential topics. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: * Develop and write highly confidential, sensitive, and executive level content. * Collaborate with the team to fully understand internal and external communications needs, executive communication needs, confidential communication needs and BOD (board-of-directors) level communication needs. * Assist in building communications and stakeholder products, including highly confidential stakeholder products, the consistently facilitate organizational communications goals * Ability to understand stakeholder needs and plan messages to impact perceptions. * Ability to understand strategic communications across a wide variety of subject matter areas, including policy, brand, marketing, executive communications and public relations, and be able to help shape a consistent messaging approach. * Develop communication materials to include briefings, reports, white papers, brochures, talking points and other documentation to support communication and organizational objectives. * Compose draft speeches for senior management and assist with finalizing speeches. * Evaluate success of campaigns when completed. * The role may require occasional after-hours or weekend support based on business needs. * Other responsibilities as assigned. What you bring to the American Nurses Enterprise: Education * Undergraduate degree from a 4-year institution required (in advertising, marketing or communications preferred), master's degree preferred. Related Work Experience * 3-5 years of experience in strategic communications, PR or related field * Exceptional oral and written communication skills to articulate complex messages in a simple, understandable manner to a variety of audiences. * Strong analytical skills to assess the effectiveness of communication strategies, identify gaps, and develop effective solutions. * Knowledge of digital communication technologies and platforms, including social media, email marketing, and content management systems. * Basic understanding of video scripting and editing, graphics design portfolio preferred. * Excellent research skills to stay current with communication trends, technologies, and best practices, and apply this knowledge to communication strategies. * Interpersonal skills to work effectively with a variety of stakeholders, including management, employees, and external partners. * Problem-solving skills to address communication challenges and find innovative, effective solutions. * Organizational skills to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail. * Experience in data analysis and reporting, using data to measure the effectiveness of communication strategies and make recommendations for improvement. * Optimistic and solution-oriented mindset. * Experience supporting confidential and highly sensitive projects. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANA contributes to a healthier world through the "Power of Nurses." An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF) Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $70k-88k yearly est. 20d ago
  • Donor Recruitment Associate

    American Red Cross 4.3company rating

    Baltimore, MD job

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): If you are energetic, self-motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you! We have an opening on our Donor Recruitment team for a Donor Recruitment Associate: Business to Business Sales who is responsible for working with blood drive coordinators and donor groups to achieve blood collection targets for area blood drives. As an employee at the American Red Cross, you could be on the front lines of making a positive impact on our community. Join our non-profit organization, where your heart and mind go to work! WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): * Assist account managers in ensuring blood drives achieve goal through drive management activities such as: on-site recruitment at blood drives, giving presentations to sponsoring organizations, managing on-line appointment schedules including data entry of appointments, working sign-up tables or assisting in recruitment meeting preparations. * Provide oversight and record keeping in both Hemasphere and online scheduling system (OLS) to ensure blood drives are properly managed and to provide tracking and statistical data on Sponsor group performance. * Provide sufficient organizational and operational support to blood drive coordinators to ensure achievement of collection operation and annual goals. * Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer tele recruiters within assigned groups to assist in meeting collection objectives and to comply with all relevant regulations, procedures and directives. * Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): * Bachelor's degree OR a combination of education and work experience. * 1 year of related experience preferred or equivalent combination of education and related experience required. * Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. * Good organizational skills and the ability to handle multiple priorities effectively are required. * Excellent oral and written communication skills, including training and presentation skills is required. * A current valid driver's license and good driving record is required. * May be required to travel to sites throughout the Red Cross organization. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): * Sales Experience Preferred BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: * Medical, Dental Vision plans * Health Spending Accounts & Flexible Spending Accounts * PTO: Starting at 15 days a year; based on type of job and tenure * Holidays: 11 paid holidays comprised of six core holidays and five floating holidays * 401K with up to 6% match * Paid Family Leave * Employee Assistance * Disability and Insurance: Short + Long Term * Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $47k-61k yearly est. Auto-Apply 19d ago
  • Donor Recruitment Account Manager II

    American Red Cross 4.3company rating

    Baltimore, MD job

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW: If you are energetic, self-motivated, enjoy working with volunteers and like the fast pace of sales, the American Red Cross has an opportunity for you! We have an opening on our Donor Recruitment team for a Donor Recruitment Account Manager: Business to Business Sales who is responsible for working with blood drive coordinators and donor groups to achieve blood collection targets for area blood drives. As an employee at the American Red Cross, you could be on the front lines of making a positive impact on our community. Join our non-profit organization, where your heart and mind go to work! WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals. Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals. Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals. Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations. Schedule and implement education programs for Sponsor contact, recruitment committees, line volunteers and volunteer Telerecruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements. Develop a working knowledge of the community, its government, demographics and organizations. Apply that knowledge to all aspects of servicing Sponsor groups and the expansion of the blood program. Maintain accurate records in the system to provide tracking and statistical data on Sponsor group performance. Appropriately utilize tools, technology and strategy provided by the organization to enhance customer service, efficiency and productivity. WHAT YOU NEED TO SUCCEED: Bachelor's degree OR a combination of education and work experience. Minimum 3 years related experience required or equivalent combination of education and related experience required. Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred. Good organizational skills and the ability to handle multiple priorities effectively are required. Excellent oral and written communications skills, including training and presentation skills is required. A current valid driver's license and good driving record is required. May be required to travel to sites throughout the Red Cross organization. WHAT WILL GIVE YOU THE COMPETITIVE EDGE : Sales Experience Preferred Donor Recruitment Services Experience Preferred BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: · Medical, Dental Vision plans · Health Spending Accounts & Flexible Spending Accounts · PTO: Starting at 15 days a year; based on type of job and tenure · Holidays: 11 paid holidays comprised of six core holidays and five floating holidays · 401K with up to 6% match · Paid Family Leave · Employee Assistance · Disability and Insurance: Short + Long Term · Service Awards and recognition Salary Range: 64,900.00 - 86,570.00 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $32k-43k yearly est. Auto-Apply 33d ago
  • Blood Collection Staff - Customer Service

    American Red Cross 4.3company rating

    Baltimore, MD job

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Baltimore, Maryland): To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedule is provided two to three weeks in advance Pay Information: Starting rate $18.97/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent is required Customer service experience and effective verbal communication skills are required A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $19 hourly Auto-Apply 11d ago
  • Member Engagement Experience & Strategy Mgr.

    American Nurses Association 4.4company rating

    American Nurses Association job in Silver Spring, MD

    Career Title: Member Engagement, Experience and Strategy Manager Department: Communications and Strategic Engagement Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay The American Nurses Enterprise (ANE) is seeking to hire a Member Engagement, Experience and Strategy Manager. The Member Engagement, Experience & Strategy Manager is a strategic and cross-functional staff member responsible for developing and enhancing the member journey through integrated engagement strategies, compelling messaging, and data-informed decision-making. This role will lead efforts to define and communicate the member value proposition, optimize engagement across platforms, and collaborate with internal and external stakeholders to drive engagement, satisfaction, and growth. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Member Value & Benefits Strategy: * Lead the development and continuous refinement of ANA's member value proposition, ensuring it reflects evolving member needs, industry trends, and organizational priorities. * Collaborate with internal teams and C/SNAs to align messaging and delivery of member benefits across channels. * Conduct competitive benchmarking and member feedback analysis to identify gaps and opportunities in the benefits portfolio. * Translate member value into clear, compelling messaging for use in campaigns, onboarding, and retention efforts. Engagement Strategy & Campaign Execution: * Design and implement integrated, multi-channel engagement strategies that span email, online communities, social media, and digital platforms. * Develop and manage lifecycle campaigns tailored to member segments (e.g., students, early career, executives), ensuring relevance and personalization. * Collaborate with internal teams to align engagement efforts with organizational goals and member touchpoints. * Monitor campaign performance and adjust strategies to optimize engagement, retention, and satisfaction. System Integration & Platform Optimization: * Partner with IT, vendors, and internal stakeholders to ensure seamless integration and functionality of engagement platforms (e.g., CRM, Propfuel, Higher Logic ). * Identify and implement enhancements that improve member experience, data flow, and campaign automation. * Serve as a subject matter expert on engagement tools, providing training and support to internal teams and community managers. * Ensure platforms are configured to support segmentation, personalization, and analytics. Content & Messaging Development: * Write and refine persuasive, audience-specific copy for campaigns, promotions, onboarding, and engagement initiatives. * Ensure messaging is inclusive, consistent with ANA's brand voice, and aligned with member personas and lifecycle stages. * Collaborate with Strategic Communications to ensure content strategy supports broader organizational messaging and member engagement goals. * Develop toolkits and templates for use by C/SNAs and internal teams to maintain consistency and scalability. Data Analysis & Insights: * Regularly surveil research and consumer research to stay abreast of current and emerging trends in membership, engagement, industry (including other nursing organizations and Constituent and State Nurses Association) insights * Analyze member behavior, campaign performance, satisfaction survey results, and engagement trends to inform strategy and decision-making. * Develop dashboards and reports that provide actionable insights to leadership and cross-functional teams. * Use data to identify opportunities for segmentation, personalization, and targeted outreach. * Collaborate with the Quality team and other data owners to ensure data integrity and alignment with enterprise standards. What you bring to the American Nurses Enterprise: Education: * Bachelor's degree in marketing, Communications, Business, or related field. Experience: * 5-8 years of experience in member engagement, digital marketing, or customer experience, preferably in an association or nonprofit setting. * Demonstrated success in developing and executing engagement strategies and campaigns. * Strong writing and content development skills with a persuasive, member-centric voice. * Proficiency in CRM and engagement platforms (e.g.,Higher Logic, Propfuel, HubSpot). * Analytical mindset with experience using data tools (e.g., Excel, Tableau, Google Analytics). * Experience working with cross-functional teams and external partners. Skills: * Advanced proficiency in Microsoft Office Suite and with CRM systems, online community platforms, and email marketing tools (e.g., Higher Logic, PropFuel, HubSpot). * Familiarity with HTML and digital content management. * Deep industry and trend insights and ability to analyze data, recommend new or modify existing engagement strategies based on trends and forward-looking focus * Experience developing strategy for online communities and digital member platforms. Competencies: * Strong writing and editing skills with attention to detail and member-centric messaging. * Excellent organizational and customer service skills. * Ability to manage multiple projects and deadlines in a fast-paced environment. * Experience with executive communications and collaboration with designers or agencies. * Analytical skills and ability to interpret engagement data and member feedback. * Ability to work independently and collaboratively across teams. Key Characteristics: * Driven & Results-Oriented - Takes initiative and delivers measurable outcomes. * Insightful & Research-Focused - Uses data and trends to inform strategy and innovation. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $77k-99k yearly est. 10d ago
  • Senior Pathway Program Analyst

    American Nurses Association 4.4company rating

    American Nurses Association job in Silver Spring, MD

    Career Title: Senior Pathway Program Analyst Department: ANCC Pathway to Excellence Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay The American Nurses Enterprise (ANE) is seeking to hire a Senior Pathway Program Analyst. The Senior Pathway Program Analyst is responsible for providing independent, content expertise and analysis for the Pathway to Excellence Program to applicants, Commission on Pathway to Excellence, appraisers, Pathway to Excellence designated organizations, and the ANCC office staff. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: * Serves as primary resource expert with extensive knowledge of the Pathway to Excellence Program for the management, coordination, communication, assistance, guidance, leadership, and support for organizations throughout all phases of an application. Interfaces with Pathway to Excellence program appraisers and applicants, coordinating and managing the review process. Uses critical analysis to determine the need for consultation from other experts such as Office of General Counsel, Researchers, Informatics Specialists, and other subject matter advisors. * Interfaces with Pathway to Excellence program appraisers, coordinating the review process. Provides independent analysis, expert guidance, and creative problem solving to organizations related to the application of the Pathway Standards, addressing unique organizational and nursing situations. Requires extensive knowledge of the demographic information form, elements of performance, financial considerations, and Nurse Survey indicators. Provides oversight of the development and review of the appraisal documents presented to the Commission on Pathway to Excellence. Coordinates appeal process ensuring all legal and ethical issues are addressed as appropriate. Oversees appeal team formation, ensures each member follows policy and protocol, including but not limited to strict confidentiality. * Interfaces with members of the Commission on Pathway to Excellence . Contributes anticipatory guidance and professional expertise, for strategic planning and high level decisions impacting the Pathway to Excellence Program. Works with organizations (national and international) to creatively problem solve and address unique organizational and nursing situations in relation to the application of the Pathway Standards. * Works closely with content matter experts to design database formats and performs quality checks to ensure the accuracy of statistical information in databases. Maintains and works with the Research department in the analysis of the demographic information. Presents data to help with the strategic planning for the Pathway to Excellence Program. * Represents the Pathway to Excellence Program and ANCC at a variety of official functions, including out-of-town and overnight events. Responsibilities may include speaking engagements and online presentations about the Pathway to Excellence Program. May be called upon to prepare Pathway to Excellence related presentations for ANCC BOD or ANCC executive team. * Provides expert knowledge, assessment, and recommendations for the ongoing development and revision of the Pathway to Excellence Program manual, publications, Pathway processes, policies and procedures, special projects, and strategic planning. Participates and supports the development and implementation of Pathway projects. * Monitors quality, effectiveness, and efficiency of all aspects of the Pathway to Excellence Program operations and identifies quality assurance opportunities for improvement. Proactively evaluates requirements and needs to consistently improve operations activities. Implements process and technology improvements. Responsible for maintaining a current knowledge base regarding the requirements for International Standards Organization (ISO) registration Accountable for compliance and continued quality management as required by ISO registration. Coordinates appeal process ensuring all legal and ethical issues are addressed as appropriate. What you bring to the American Nurses Enterprise: Education * RN required; master's degree required in nursing, administration, business, or education. If master's is not in nursing then baccalaureate must be in nursing. Related Work Experience * The ideal candidate would have a minimum of 3 years of progressive leadership experience involving project management, in a health-related organization experience with collection and analysis of data for the purposes of decision-making preferred. Work experience in acute care required and work experience in pre and post-acute care setting preferred. * Must have demonstrated experience with concurrent tasks and project coordination requiring attention to detail. Must be highly proficient in Microsoft Office products and experienced working with a variety of databases; experience in the use of various statistical computer programs preferred. Skills * Strong critical thinking and problem-solving skills. * Ability to communicate with executive level stakeholders, utilizing appropriate independent decision making. Must have knowledge of nursing, hospital management, and quality improvement theories. * Work independently, multi-task under pressure, prioritize effectively, take initiative and be innovative. * Team building, leadership, and analytical skills. Nursing informatics experience preferred. * Must be proficient in all Microsoft office products and databases. * Articulate verbal communication and poise in presenting complex topics to prestigious leadership groups, at national conferences and other formats using many formats: PowerPoint, webcast, and panels. * Superior writing and meticulous editing skills required. * Superior customer service and teamwork skills and abilities. * Discretion in managing confidential information. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $75k-97k yearly est. 20d ago
  • Senior Membership Analyst

    American Nurses Association 4.4company rating

    American Nurses Association job in Silver Spring, MD

    Career Title: Senior Membership Analyst Department: Communications and Strategic Engagement Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay The American Nurses Enterprise (ANE) is seeking to hire a Senior Membership Analyst The Senior Membership Analyst is responsible for analyzing data to identify trends, insights, and opportunities that drive member engagement and retention. The role combines data analysis, business intelligence, and strategic thinking to help shape member engagement and the overall membership experience. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: * Collect, clean, and analyze membership and engagement data * Develop dashboards and reports to track key performance indicators (KPIs) such as member growth, retention, churn, satisfaction and engagement * Identify data-driven insights and communicate findings to cross-functional teams * Analyze membership behavior and segmentation to identify opportunities for better engagement, influencing member engagement strategies that the member engagement team is developing * Support member engagement and member marketing activities with campaign targeting, A/B testing and performance tracking * Monitor and evaluate the impact of member engagement activities and recommend improvements * Work closely with member engagement and data governance team to align analytics with organizational goals What you bring to the American Nurses Enterprise: Education: * Bachelor's degree in marketing or business * Preferred advanced certificate or degree in analytics, digital marketing, or database management Experience: * 5+ years of related work experience, with increasing responsibility over time * Demonstrable professional experience transforming and analyzing complex digital data sets to drive actionable recommendations * Proficient in data forecasting and modeling, A/B and multivariant testing techniques and best practices Skills: * Strong project management skills * Proficiency in SQL, Excel, Smartsheet, as well as other data visualization tools * Experience with CRM and membership databases * Knowledge of statistical analysis tools is a plus Competencies: * Strong analytical and critical-thinking skills * Excellent attention to detail and accuracy * Effective Communication and presentation skills * Ability to manage multiple projects and deadlines * Collaborative mindset with a focus on continuous improvement * Excellent facilitation, negotiation, and consensus building abilities * A self-starter, able to take high level direction and execute tasks with minimal guidance What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $87k-111k yearly est. 4d ago
  • ANCC Education and Outreach Manager

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: ANCC Education and Outreach Manager Department: ANCC CNO Salary: Competitive salary commensurate with experience FLSA: Exempt The American Nurses Enterprise (ANE) is seeking to hire an American Nurses Credentialling Center (ANCC) Education and Outreach Manager. The ANCC Education and Outreach Manager leads and directs the work of other employees, manages ANCC outreach programs, educational resources, and related projects. Evaluates quality and integrity of program implementation, prepares and manages related budgets, and ensures strategies support program development and goals of ANCC and the American Nurses Enterprise (ANE). RN license required. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Manages ANCC education and outreach team's programs and activities to ensure that implementation and prescribed activities are carried out in accordance with specified objectives. Oversees, plans, and develops methods and procedures for implementing education and outreach programs, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or objectives of programs. Supervises the work of program staff to ensure the quality of service provided. Responsible for education and outreach program evaluations by collecting and analyzing data in support of key performance metrics. Modifies or changes methodology as required to redirect activities and attain objectives. Ensures all services provided are in compliance with applicable standards and regulations. Selects personnel according to knowledge and experience in area with which programs are concerned. Confers with staff to explain programs and individual responsibilities for functions and phases of programs. Prepares program reports for superiors. Prepares and controls expenditures in accordance with budget allocations within scope of responsibility. Creates verbal and written communications, in alignment with education best practices, while interfacing with existing and potential clients and representatives of higher education institutions, health care industry, state nurses' associations, state boards of nursing, specialty health care provider organizations, provider organizations and international governmental and non-governmental organizations. The visibility of this position in the nursing community and abroad requires the incumbent to be an experienced leader; comfortable with independent decision making, managing personnel for direct and on-site personnel, project leadership and coordination with all aspects of outreach to hospitals, healthcare organizations, governments, industry, and universities. The incumbent must maintain a trusted and influential connection in the nursing professional community, valuing and pursuing professional contacts to strengthen and expand the ANCC and ANE vision, within their various areas of expertise. Responsible for support programs overseeing assigned personnel to efficiently and effectively attain strategic growth goals. Applies an understanding of project management and analytical skills to provide insight on program initiatives. Manages appropriate budgets for assigned projects. Evaluates programs for financial impact and oversees tactics and strategies to increase growth and outreach within scope of responsibility. Serves as manager of a team creating and implementing programmatic workshops, outreach, and new client cultivation. Along with their team, they develop course content and provides education and related continuing education materials in accordance with nursing continuing professional development standards. Ability to accurately complete NCPD activity planning forms; identify professional practice gap(s); determine learning outcomes and measures; outline content; determine timeframes, schedule, and NCPD credits; identify teaching/learning strategies (methods, materials, media, and resources); design learning plans; provide supervision and support for online, live, and blended activities; and ensure distribution, collection, and completion of documentation. Knowledge and ability to implement ANCC NCPD Accreditation Program criteria or oversee personnel with these responsibilities. Has primary accountability to monitor the effective delivery of education and outreach programming via metrics (e.g., numbers of members for pre-application programs, tradeshow contacts and follow-up metrics, initial certification applications, designations). Collaborates with Strategic Communications team in content creation, marketing, and promoting workshops, events, and programs. Identifies and fosters key partnerships and relationships, both internally and externally, to support the growth and integrity of ANCC products and programs. With team, actively represents ANCC at conferences and meetings with commissions, boards, volunteer groups, professional associations and other groups. Creates a customer-focused service environment that serves the needs of specialty organizations, academic, collaborating organizations, association entities, and individual nurses. Oversees the organization, scheduling, related budgets, event execution, and direct reports involved in tradeshows and events. Establishes personal and professional credibility, gains respect and builds trusting relationships with the staff and customers. Serve as a point of contact between external stakeholders and key decision-makers to ensure goals and activities are achieved on time and as contracted. Assists with ensuring that the credentialing outreach processes and team will maintain or exceed ISO 9001 standards. What you bring to the American Nurses Enterprise: Education Registered Nurse, active and unincumbered Master's Degree (MA) or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience. Related Work Experience Minimum 5 years in nursing education or leadership or 10 years of progressive leadership. Skills A strong relationship builder with a history of collaborating successfully with a broad and diverse range of individuals and communities. Ability to work well independently and in teams and to inspire others to work toward achieving common goals. Experience in problem solving and managing multiple priorities. Ability to prioritize tasks and responsibilities in a fast-paced, high energy work environment. Can quickly absorb, analyze, and share implications of substantial amounts of information, including research, data, community input, and grantee reports. Ability to grasp, translate, and operationalize big ideas into operational goals and plans that meet the needs of the Foundation, Enterprise colleagues, stakeholders, and grantees. Track record of working on initiatives from conception to implementation and through evaluation. Resiliency and comfort with ambiguity and change. Ability to prioritize, manage and complete multiple, complex projects. Well-developed public speaking skills. Ability to create excitement and energy around strategic goals. Availability of regular travel throughout the year at various sites, including international. Occasional to frequent overnight travel, including international Project Management knowledge or certification preferred Nurse Planner ISO 9001:2015 knowledge Additional Qualifications MS Office Products Database literacy in Access, MS Project Manager, Canva, Personify Preferred Skills & Experience Doctorate preferred Certified in nursing education, professional development, or leadership required What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: This role is 100% remote. Employees who are remote may be required to attend in-person meetings or work sessions periodically, when necessary to meet business needs. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $46k-60k yearly est. Auto-Apply 34d ago
  • Executive Director - Southern MD

    American Red Cross 4.3company rating

    Lanham, MD job

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Executive Director, Southern Maryland This Executive Director position is based in Landover, MD. Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are currently seeking a professional, innovative and enthusiastic Executive Director for our Southern Maryland Chapter, based in Landover, MD. Relocation assistance is not available for this position. WHAT YOU NEED TO KNOW: This position involves very little operational responsibility. It is an external-facing, community relations position. It is a huge plus if the successful candidate has established connections within the community. As part of the National Capital & Greater Chesapeake Region, the Southern Maryland Chapter provides life-saving services in Anne Arundel, Calvert, Charles, Prince George's and St. Mary's counties that include emergency disaster relief to local families, blood to area hospitals, and emotional and financial support to military families. Dynamic Leadership of the Southern Maryland Chapter: As the Chapter's leader, you will be the vital link between the American Red Cross and the communities we serve, ensuring our presence is deeply felt and our mission creates lasting change. You will expand our impact, forging strong connections to ensure that the Red Cross is woven into the fabric of our communities. Building Transformative Relationships: You will be a key ambassador, cultivating meaningful relationships with influential community leaders, businesses, philanthropists, and elected officials. Your leadership will drive the achievement of chapter and regional goals by expanding the reach and capacity of the Red Cross in the Southern Maryland and the larger DMV. Championing an Influential Board of Directors: You will develop and lead a diverse, influential, and well-connected Board of Directors, empowering these local champions to galvanize resources and support for the Red Cross. Your role will ensure the Board's effectiveness in driving the Red Cross mission forward. Inspiring Strategic and Influential Leadership: As a visionary leader, you will inspire and motivate a high-performing team of volunteers and employees through influence to exceed fundraising, blood collection, and mission delivery goals. Your ability to think strategically and inspire others will shape the future of the Red Cross in our Southern Maryland chapter and have a lasting impact within its communities. Creating a Culture of Inclusion and Belonging: You will leverage your influence to foster a culture of collaboration, inclusion, and belonging, ensuring employees and volunteers feel empowered to work as a cohesive, mission-driven team for impact and community outcomes. Visionary Chapter Planning: You'll spearhead the chapter's annual planning process, identifying key areas where we can make the greatest impact in the community. Your vision will directly shape the outcomes we deliver in partnership with the communities we serve. Key Regional Leadership Role: As a member of the National Capital & Greater Chesapeake Regional Leadership Team, you will work closely with the Regional CEO, playing an integral role in shaping the direction and success of the American Red Cross in the region. Although this position doesn't include direct reports, you will hold a pivotal role on the regional leadership team. WHERE YOUR CAREER IS A FORCE FOR GOOD Serves as the Face of the Red Cross to maximize Red Cross presence and connectivity in the community and expand the community's awareness of the breadth of the Red Cross contribution to the community. 1. Manages a portfolio of strategic relationships with local elected officials and key community leaders and stakeholders with specific outcomes defined jointly by the Regional Executive and the Executive Director. This includes local elected government officials, legislators, and those with potential to collaborate with the Red Cross on volunteer recruitment and engagement, the disaster cycle (prepare, respond, recovery), Service to the Armed Forces, Training Services, and/or Biomedical Services as determined by the region. Conveys information and fosters increased awareness across the community of the full extent of Red Cross service delivery in a manner as to deepen the connectivity and commitment to the Red Cross as a primary partner, meriting community support. 2. Develops sustained community relationships to ensure capacity to achieve region mission goals. 2a. Revenue: ED to lead the chapter in supporting achievement of region revenue target, including support of Sound the Alarm events/STA fundraising target achievement (as applicable) and board member external solicitation goals; and meets assigned individual fundraising target by cultivating strong United Way relationships (as applicable), meeting annual chapter board member giving campaign, and maintaining a small number of key donor accounts as defined by the Regional Executive. 2.b. Mission Capacity Building: Supports achievement of the region volunteer engagement goals, blood collection goals, and community engagement mission goals by identifying and stewarding specific strategic relationships in the community and serving as a connector for internal stakeholders for these activities. Leverages the board mission capacity committee, biomed committee, diversity committee, and community volunteer leaders to meet established goals. 3. Develops and manages the chapter board to effectively mobilize support and resources around the Red Cross mission. The chapter board must meet all published board guidance for board membership, committees, and member engagement in the mission (has all required committees; board engagement plan completed for all board members using template provided; board members understand board member giving expectations and personally meet board member give and solicitation expectations). 4. Develops, leads, and manages community volunteer leaders who are responsible for serving as the Face of the Red Cross in assigned territories; supporting mission capacity building by developing key community partnerships. 5. Influences to create an environment of teamwork and inclusion to effectively deliver against the Red Cross mission by ensuring that information flow is facilitated. The Executive Director informs the regional team, as well as volunteers and staff assigned to the chapter area, of community needs and communicates the American Red Cross programs and capacity needs to the community. 6. Serves as a member of the Elected Officials Liaison Network supporting disaster responses in the chapter area, regional area and nationally. May be asked to deploy to disasters outside the chapter jurisdiction for up to 2 weeks. The salary range for this position is (Maryland): $125,000 -133,000 +incentive. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. WHAT YOU NEED TO SUCCEED: Education: Four-year college degree (BS/BA) in Business, Communications, Marketing, Public Relations, Finance or non-profit administration or equivalent experience required. Prefer Master's degree in the field of community organization, public or business administration or non-profit management. Experience: Minimum of 7 years related experience. Demonstrated ability to exercise good and timely judgment in complex situations. Demonstrated ability for strong communications and influencing skills along with public speaking and writing. Demonstrated ability to develop and implement fundraising strategies. Demonstrated ability to build sustain community relationships/partnerships Proven experience in influencing others and building relationships. Management Experience: N/A Other: Proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal state and local employment laws. Skills & Abilities: Ability to work on a team. Travel: Travel within communities served and region, occasionally division. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. A current valid driver's license and good driving record is required. *Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. IND123 #LI-MM1 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $108k-157k yearly est. Auto-Apply 60d+ ago
  • Senior Data Engineer

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Senior Data Engineer Department: Data Governance Note: Competitive salary commensurate with data engineer experience FLSA: Exempt (salaried) Note: Union Dues are 1.44% of Bi-Weekly Pay Career Summary: The Data Governance team is seeking a highly skilled and experienced Senior Data Engineer to join our data and analytics team to build and maintain data infrastructure and data pipelines to enable analytics to include more advanced analytics and machine learning models. Manages and coordinates with internal or external parties the collection, compilation, normalization, and standard analysis of data assets across diverse projects and data platforms. Serves as a data subject matter expert, collaborates with business owners or external clients to establish an analysis plan to answer key business questions, and delivers both reporting results and insights. Generates specific and operational reports in support of objectives and initiatives and presents and communicates complex analytical data and results to appropriate audiences. The ideal candidate will have 7 or more years of hands-on experience in designing and building scalable data pipelines, with deep expertise in Databricks, Apache Spark, and cloud-based data platforms (Azure, AWS, or GCP). The role requires strong proficiency in DevOps practices, including CI/CD automation, infrastructure as code, and monitoring of data workflows. This position will play a key role in optimizing our data architecture, enabling advanced analytics, and supporting data governance and security standards across the enterprise. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Design, build, and optimize scalable, high-performance data pipelines to support analytics, AI/ML, and business intelligence workloads. Troubleshoot data pipeline failures, latency issues, and infrastructure bottlenecks, implementing proactive monitoring and alerting. Lead the adoption of DevOps and automation practices, including CI/CD pipelines, Infrastructure as Code (IaC), and workflow orchestration. Implement ETL/ELT solutions for efficient data ingestion, transformation, and integration from multiple sources. Build and manage RESTful APIs to integrate data from various data sources with strong proficiency in handling OAuth authentication, JSON data parsing, and building scalable data pipelines. Translate complex business requirements into technical solutions, ensuring alignment with enterprise data strategies. Manage and optimize Azure cloud data storage solutions for cost and performance efficiency. Ensure data quality, integrity, and consistency by implementing validation, monitoring and error-handling frameworks. Evaluate and recommend emerging data technologies and architectures to enhance scalability, efficiency, and innovation. Define and enforce data governance, security, and compliance policies, ensuring alignment with industry standards. Optimize query performance, indexing, and partitioning strategies to enhance data accessibility and speed. Collaborate with data architects, data analysts and business stakeholders to deliver data-driven solutions that support decision-making. Mentor and provide technical guidance to junior data engineers, fostering a culture of best practices and continuous improvement. Takes authority, responsibility, and accountability for exploiting the value of enterprise information assets and of the analytics used to render insights for decision making automated decisions and augmentation of human performance. What you bring to the American Nurses Enterprise: Education • Bachelor's degree in computer science, engineering, or related field. Related Work Experience • Seven (7+) plus years building enterprise-level data solutions on cloud platforms. Skills Primary expertise in Databricks, including Databricks Workflows for orchestrating scalable, production-grade data pipelines and ML workflows. Advanced programming skills in Python and SQL for developing robust data engineering, analytics, and machine learning solutions. Proficient in Apache Spark (PySpark) for large-scale distributed data processing and real-time analytics on big data platforms. Experience in integrating data from social media platforms using RESTful APIs, with strong proficiency in handling OAuth authentication, JSON data parsing, and building scalable data pipelines. Strong DevOps capabilities, including CI/CD pipeline design, automated deployments, and monitoring for data solutions using tools like Shelling Scripting, Azure DevOps, GitHub Actions, and Terraform. Deep experience with data pipeline design (ETL/ELT), including structured streaming and batch ingestion, transformation, and orchestration using tools like Databricks, Airflow, and Kafka. Proven expertise in working with relational (PostgreSQL, SQL Server) and NoSQL (MongoDB, Cassandra) databases, as well as data warehouse platforms such as Azure Synapse. Experience in data governance frameworks, including data quality, lineage, cataloging, access control, and compliance with security and regulatory standards (e.g., GDPR, CCPA). Experience implementing data quality controls, metadata management, and lineage tracking using Unity Catalog, Great Expectations, and custom rule-based validation frameworks. Proficient in cloud-native data architectures, especially on Azure, leveraging services such as Azure Data Factory, Azure Key Vault, and Azure Monitor for end-to-end solution management. Proven experience designing and managing the full machine learning lifecycle using tools such as MLflow, encompassing model deployment, performance tracking, and scalable retraining processes. Familiarity with containerization and orchestration using Docker and Kubernetes for deploying scalable and portable data services is a plus. Excellent collaborator with cross-functional teams including data scientists, business analysts, and IT, translating complex technical requirements into actionable, value-driven data solutions. Strong analytical, debugging, and optimization skills for improving pipeline performance, data quality, and reliability. Adept at aligning technical data solutions with business goals by understanding data sources, analytical objectives, and enterprise data strategy. Preferred Skills & Experience Experience in healthcare and nursing, manufacturing, supply chain or related domains. Master's degree in computer science or engineering, a plus. Knowledge of machine learning and AI. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANA contributes to a healthier world through the “Power of Nurses.” An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF) Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $73k-93k yearly est. Auto-Apply 60d+ ago
  • Senior Development Manager

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Senior Development Manager Department: The Foundation Salary: Competitive salary commensurate with experience FLSA: Exempt The American Nurses Enterprise (ANE) is seeking to hire a Senior Development Manager. The Senior Development Manager is an integral member of the American Nurses Foundation's development team, responsible for raising funds that contribute to achieving the Foundation's annual revenue goal and advancing its mission. Reporting to the Development Director, this role has the exciting opportunity to be on the ground floor of launching the Power of Nurses Initiative, a new national fundraising opportunity modeled after a retail round-up program. This frontline fundraising role manages all aspects of the initiative, including developing the annual fundraising plan, executing fundraising operations, cultivating corporate and retail partnerships, and driving donor engagement to meet revenue targets. This position will also provide support for ongoing development activities, such as annual giving and direct email/mail programs. The role requires an individual with strong organizational skills, disciplined focus, and initiative. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Develop and manage day-to-day operations of the new fundraising initiative as part of ANF's overall annual giving. Develop and implement strategies to raise funds through retail and corporate partnerships. Cultivate and steward relationships with donors, prospects, and partners to secure financial support. Serve as liaison between retail partners and internal stakeholders. Implement donor recognition and stewardship activities. Participate in meetings with prospective donors, confidently articulate purpose and impact. Create presentations for donor pitches, fundraising updates, and leadership meetings. Write compelling donor communications that amplify ANF impact and outcomes. Prepare fundraising reports for internal and external stakeholders. Provide support to development team on ongoing development operations, such as annual giving and direct email/mail programs. Maintain accurate donor and prospect records in CRM systems. Manage and track contract processes and approvals. Track performance. Work collaboratively with internal teams (e.g., Marketing, Finance, Programs) to align messaging and operations. What you bring to the American Nurses Enterprise: Education Bachelor's Degree (BA) from four-year college. Related Work Experience Skills: A minimum of seven years of progressive experience in annual giving (fundraising with appeals and different methods of solicitation like email, direct mail, etc.) in a nonprofit or association work environment involving direct donor or customer interactions. Proven ability to meet or exceed fundraising or sales goals. A minimum of three years of supervising direct reports. Travel is expected to be up to 35% of the time for stewardship and meetings or events. Computer and Other skills required: MS365 Proficiency in Microsoft Office Suite (especially PowerPoint) and fundraising CRM systems. Excellent organizational, interpersonal, strong analytical skills and managing multiple tasks. Strong written and oral communication skills; proficiency in donor databases and supporting technology; experience in Charity Engine, HubSpot, and Personify a plus. Strong writing and storytelling ability for donor communications. Excellent verbal communication and presentation skills; comfortable meeting and talking to prospective donors. Intermediate to advanced knowledge of nonprofit fundraising best practices. Maintain professionalism and respect the confidentiality of donor's personal information Ability to maintain a flexible work schedule, including some evenings and weekends Ability to work collaboratively in a team environment and adapt to changing priorities. Experience with cause-marketing fundraising or retail fundraising models. Familiarity with donor acquisition strategies and corporate partnership development. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $108k-132k yearly est. Auto-Apply 30d ago
  • Senior Salesforce and .NET Developer

    American Association of Nurse Practitioners, Inc. 4.4company rating

    American Association of Nurse Practitioners, Inc. job in Arlington, VA

    Job Description ABOUT THE AMERICAN ASSOCIATION OF NURSE PRACTITIONERS The American Association of Nurse Practitioners (AANP) is a full-service professional membership organization that empowers all Nurse Practitioners (NPs) to advance accessible, person-centered, equitable, high-quality health care for diverse communities through practice, education, advocacy, research, and leadership. AANP takes pride in serving the NP community and our team members work together to move the association forward. We are looking for talented individuals to join our team. In addition to competitive benefits, AANP offers team members a creative work environment with the opportunity for personal growth and success. APPLICATION PROCESS Applicants for this role must submit a cover letter and upload their resume with the online employment application. POSITION SUMMARY The Senior Salesforce and.NET Developer designs and maintains enterprise applications, integrating Salesforce and .NET solutions with external systems. The developer ensures secure, scalable solutions, supports business requirements, and contributes to development standards and best practices. WHERE YOU WILL WORK This position can be remote, hybrid, or in office. Our office locations are Austin, Texas National Headquarters and Washington D.C. Government Affairs (Arlington, Virginia). ESSENTIAL RESPONSIBILITIES You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned. Develops and configures Visualforce, Lightning Web Components (LWC), Aura Components, and Pages in Salesforce. Manages and optimizes Digital Experiences (Experience Cloud Sites) within Salesforce. Designs and develops User Interface (UI) using Apex code, Triggers, Salesforce Object Query Language (SOQL), and Salesforce Object Search Language (SOSL). Troubleshoots issues using Salesforce debugging features. Writes test classes for code coverage and deployment. Manages Batch Apex and Scheduled Apex jobs. Designs and implements Salesforce.com integration with external applications and systems. Designs and develops Salesforce Application Programming Interfaces (APIs- Chatter REST API, Bulk APIs and Tooling API. Employs Salesforce tools such as Data Loader and Workbench for tasks that include, but are not limited to, data and metadata management, data queries, and deploying and debugging applications. Utilizes features like Workflow Rules, Process Builder Approval Processes, Custom Objects, Fields and Relationships, and Reports and Dashboards in Salesforce configurations. Establishes Salesforce Governor Limits, Salesforce Data Security using Profiles, Permission Sets, and Sharing Rules. Develops cross-browser, responsive, and mobile friendly websites. Works with Information Technology (IT) team to design, code, test, debug, document, modify, install, integrate, and maintain .NET programs and association management applications. Achieves and maintains expert knowledge of the American Association of Nurse Practitioners' (AANP) current association management system through training, experience, and collaboration with existing staff. Maintains, updates, unifies, and enhances AANP's authentication and authorization processes, including Aptify eBusiness, SAML, OAUTH, MVC 3.5 Forms Authentication, and other custom integrations. Documents and provides guidance for implementation for new and existing applications. Works with fellow team members to provide guidance and oversight for AANP's development lifecycle. This includes providing standards, templates, and documentation for the development team to follow. Works with the IT support team maintaining and updating sites as necessary to meet Payment Card Industry (PCI) Compliance standards each quarter. Assists in maintaining AANP's Domain Name System (DNS) infrastructure and associated integrations and vendors. This currently includes CloudFlare, Aptify Cloud, and Rackspace. Develops SQL Queries, Stored Procedures, and views of varying size and complexity to meet business requirements. Documents procedures and instructional materials. Translates requirements concepts between business and technical personnel. Interacts directly with AANP staff to understand requirements and troubleshoot production issues. Educates and advises internal clients on how to leverage available data, reports, and tools. Monitors programs for expected performance and responds to errors and emergency problems. Collaborates with the internal IT team, staff, management, hosting providers, and third-party development teams on design, construction, implementation and maintenance of applications and databases. Develops, implements, and tests backup and recovery plans. QUALIFICATIONS Education Required: Bachelor's degree in Management Information Systems (MIS), Computer Science (CS). Equivalent years of experience can be substituted for education plus the minimum required years of experience. Salesforce Developer Certification. Experience Required: Seven or more years of experience configuring and building Salesforce.com solutions. Seven or more years of experience programming in Apex, Visualforce, Lightning Components, Javascript, Ajax, jQuery, CSS, XML, JSON, SOQL, SOSL. Seven or more years of experience developing and managing web-based applications with .NET development and Visual Studio. Seven or more years of experience programming in MVC, React, C#, VB.NET, Angular, Dapper, NHibernate, and Entity Framework. Seven or more years of hands-on experience in SQL, including query development and stored procedure development. Four or more years of experience building or maintaining APIs using Microsoft Technologies (Web API). Three or more years of experience working with a Content Management System (CMS). Three or more years of experience with standard internet protocols, common web languages and extensions as required including awareness of browser compatibility issues and Section 508 & WCAG 2.0 compliance. Three or more years of experience developing in Agile Software development environment. Three or more years of experience in real-time integrations using Representational State Transfer (REST) and Simple. Knowledge, Skills, and Abilities Required: Good knowledge of all key modules of Salesforce, including Service Cloud, Sales Cloud, Experience Cloud, Marketing Cloud, and Commerce Cloud. Excellent proficiency with Salesforce.com solutions and configurations, including but not limited to Apex, Visualforce, Lightning Components, Javascript, Ajax, jQuery, CSS, XML, JSON, SOQL, SOSL. Excellent proficiency in .NET development and Visual Studio. Strong proficiency with MVC, React, C#, VB.NET, Angular, Dapper, NHibernate, and Entity Framework. Good proficiency with Content Management Systems (CMS). Strong knowledge and experience with relational and conventional database technology and data modeling concepts, tools and techniques using SQL Server 2008 and above. Solid knowledge of SQL Server 2008 - 2016; Microsoft SSRS, SSIS, and SSAS. Proficient in real-time integrations using REST and SOAP Web Services. Ability to translate requirement concepts between business and technical personnel. Technical proficiency in systems software and implementing packages and systems. Proficient in SharePoint Online, Teams, and Office 365 Administration management. Manages existing technologies and is well informed on emerging technologies. Excellent track record as an implementer who thrives on leading a variety of key initiatives concurrently in a cross-functional environment. Ability to blend creativity, logical thinking, problem solving, and technical skills to analyze, interpret, and solve difficult problems. Excellent verbal and written communication skills as well as exceptional customer service skills. Excellent interpersonal skills at all organization levels and ability to adapt communication style to audience. Demonstrated team player that can work collaboratively with diverse work teams to achieve results. Ability to perform all communications in a courteous and professional manner. Ability to handle multiple tasks, prioritize, and meet deadlines. Good initiative. Proficiency in vendor management. Preferred: Knowledge of Postman and Swagger is desired. Knowledge or proficiency in publishing mobile apps to Apple, Google and Amazon. Knowledge or proficiency in Plauti, Own Data, RightRev, Chargent, and DBAmp. Knowledge or proficiency using Aptify Association Management Software (AMS) and integrating .NET applications using AMS Application Program Interfaces (APIs). Familiarity with Azure infrastructure and Hosting. Other Ability to travel to, and staff, the AANP conferences or events as assigned (minimal travel). BENEFITS AANP offers attractive compensation; health, dental and vision insurance; 401(K) and employer match; generous paid time-off; 14 annual holidays, and a great work environment. AANP is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by the laws and regulations in locations where we operate. We celebrate diversity and are committed to creating an inclusive environment for all employees. AANP will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability. If you require reasonable accommodation because of a disability in completing any part of the employment process, please contact Human Resources at ************** to help us understand the nature of your request and provide your contact information.
    $75k-94k yearly est. 11d ago
  • Director, IT Applications

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    The American Nurses Enterprise (ANE) is seeking a strategic and hands-on Director of IT Applications to lead a team of 12 technical professionals in a .NET and Azure-hosted environment. You will play a pivotal role in driving transformational technology development, as ANE prepares for the future of nursing. As the ideal candidate, you will possess technical expertise in application development, cloud platforms, and DevSecOps practices, while championing secure-by-design principles and fostering a culture of accountability, innovation, and continuous improvement. Also, you will partner with business leaders to deliver solutions that align with ANE's goals and regulatory standards. This is an exciting time of innovation, creativity and growth for ANE. We need proven and demonstrable leadership in IT, from a strategic, empathetic and confident leader. You must possess the experience and ability to model behavior that encourages and empowers honesty, authenticity and agility to drive change. In addition, you will be empowered to challenge the status quo, up, down and across the enterprise. WHAT YOU WILL DO As a key member of ANE's senior IT leadership team, you will ensure our business technology solutions enhance operational efficiency, support innovation, and provide a competitive edge. This role will collaborate across IT and business units to lead transformation initiatives, optimize application value, and uphold security and compliance standards. Leadership & Mentoring Lead, coach, and develop a team of 12 developers to build technical capability, accountability, and leadership skills. Drive the transformation of the applications team by adopting Agile, DevSecOps, secure coding standards, mobile-ready, and cloud-native architectures. Inspire a collaborative, high-performing culture that values innovation, security, and quality. Technology & Delivery Oversight Own the design, development, and maintenance of applications in a .NET, SaaS, and Azure environment. Collaborate with architecture teams to conduct buy-build-customize analyses and operationalize outcomes. Business Engagement Build strong relationships with business partners to identify and deliver solutions that drive revenue growth and operational efficiency. Portfolio & Operational Management Shape, execute, and champion the IT applications roadmap in alignment with ANE's strategic goals. Manage solutions supporting association management (e.g., Personify), content management (e.g., Optimizely), marketing automation (e.g., HubSpot), and other SaaS applications. Collaborate closely with infrastructure, data, architecture, program management, and security teams to deliver future-ready solutions. Vendor & Risk Management Manage relationships with key software vendors, consultants, and service providers. Negotiate contracts, monitor performance, and ensure vendors meet security, compliance, and service-level expectations. Embed security controls and compliance requirements (GDPR, PCI, NIST, ISO) throughout the software development lifecycle. Budget Oversight Manage the enterprise applications budget with a focus on cost-effectiveness and resource optimization. WHAT YOU BRING TO ANE Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree or MBA preferred. 10+ years in IT, with 5+ years in enterprise application leadership. Experience managing technical teams of 12+ professionals and budgets exceeding $1 million. Proven track record of delivering secure, modern, and compliant applications (GDPR, PCI, NIST, ISO). Experience with association management platforms (e.g., Personify), CMS (Optimizely), and marketing tools (HubSpot) strongly preferred. Background in nonprofit, membership-based, or government technology organizations is a plus. Demonstrated success in transforming teams, fostering growth, and developing future leaders. Proven ability to manage vendors and third-party partners effectively. Excellent communication and influencing skills, with the ability to collaborate across all levels of the organization. Core Competencies Technical Expertise: Deep knowledge of .NET, Azure, cloud platforms, and enterprise applications. Leadership: Ability to lead with vision, inspire teams, and make sound decisions. Collaboration: Exceptional communication and interpersonal skills across all levels. Project Management: Skilled in both waterfall and agile methodologies, including change management. Analytical Thinking: Strong problem-solving and data analysis capabilities. Financial Acumen: Expertise in budget management and cost optimization. Customer Focus: Commitment to delivering business and customer value. Integrity: High ethical standards and accountability. Working Conditions Hybrid Work: 20% in-office presence required in Silver Spring, MD, per pay period. Travel: Minimal travel required. WHAT ANA OFFERS YOU Join us and become a “Nurse Advocate” for the more than 5 million Registered Nurses in the United States Every role within ANA contributes to a healthier world through the “Power of Nurses” An opportunity to help transform an almost 130-year-old organization to meet the future needs and demands within Health Care Deep commitment to DEIBA Be a role model for embracing and empowering the uniqueness of every employee Continuously innovating through creative and strategic initiatives Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25th and Jan 1st, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANA learning and development programs (internally and externally) ABOUT THE AMERICAN NURSES ASSOCIATION Founded in 1896, ANA Enterprise is made up of non-profit companies that comprise American Nurses Association; (ANA), American Nurses Credentialing Center (ANCC), and American Nurses Foundation (ANF). The ANA Enterprise leverages the combined strength of each to drive excellence in practice and ensure nurses' voices and vision are recognized by policy leaders, industry influencers, and employers. ANA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $106k-139k yearly est. Auto-Apply 5d ago
  • Senior Membership Analyst

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Job Description Career Title: Senior Membership Analyst Department: Communications and Strategic Engagement Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay Career Summary: The American Nurses Enterprise (ANE) is seeking to hire a Senior Membership Analyst The Senior Membership Analyst is responsible for analyzing data to identify trends, insights, and opportunities that drive member engagement and retention. The role combines data analysis, business intelligence, and strategic thinking to help shape member engagement and the overall membership experience. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Collect, clean, and analyze membership and engagement data Develop dashboards and reports to track key performance indicators (KPIs) such as member growth, retention, churn, satisfaction and engagement Identify data-driven insights and communicate findings to cross-functional teams Analyze membership behavior and segmentation to identify opportunities for better engagement, influencing member engagement strategies that the member engagement team is developing Support member engagement and member marketing activities with campaign targeting, A/B testing and performance tracking Monitor and evaluate the impact of member engagement activities and recommend improvements Work closely with member engagement and data governance team to align analytics with organizational goals What you bring to the American Nurses Enterprise: Education: Bachelor's degree in marketing or business Preferred advanced certificate or degree in analytics, digital marketing, or database management Experience: 5+ years of related work experience, with increasing responsibility over time Demonstrable professional experience transforming and analyzing complex digital data sets to drive actionable recommendations Proficient in data forecasting and modeling, A/B and multivariant testing techniques and best practices Skills: Strong project management skills Proficiency in SQL, Excel, Smartsheet, as well as other data visualization tools Experience with CRM and membership databases Knowledge of statistical analysis tools is a plus Competencies: Strong analytical and critical-thinking skills Excellent attention to detail and accuracy Effective Communication and presentation skills Ability to manage multiple projects and deadlines Collaborative mindset with a focus on continuous improvement Excellent facilitation, negotiation, and consensus building abilities A self-starter, able to take high level direction and execute tasks with minimal guidance What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $87k-111k yearly est. 10d ago
  • Strategic Communications Analyst

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Strategic Communications Analyst Department: Communications and Strategic Engagement Note: Competitive salary commensurate with communications analyst experience FLSA: Exempt (salaried) Career Summary: The Communications and Strategic Engagement team is seeking a high-performing and dedicated Strategic Communications Analyst. The Strategic Communications Specialist is a self-starter who can provide communications solutions with minimal instructions and can run independently on projects. The role holder will support a fast-moving team and senior executives, particularly on confidential content and highly strategic executive work. This individual will have excellent communication skills with the ability to present complex issues in clear and concise documentation. The role holder will be required to demonstrate a strong record of client delivery and thrive in a dynamic work environment, exhibiting the ability to be flexible. The scope of this role spans across the American Nurses Enterprise, supporting executives, strategic and highly confidential content across the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). The role holder must be able to write executive-level speeches. The ideal candidate is a versatile storyteller who is both strategic and creative with a strong understanding of brand voice, and the ability to translate complex topics into clear, engaging, and actionable messaging. The role holder will need to be able to develop, manage and handle highly sensitive information and engage with executive officers on highly confidential topics. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Develop and write highly confidential, sensitive, and executive level content. Collaborate with the team to fully understand internal and external communications needs, executive communication needs, confidential communication needs and BOD (board-of-directors) level communication needs. Assist in building communications and stakeholder products, including highly confidential stakeholder products, the consistently facilitate organizational communications goals Ability to understand stakeholder needs and plan messages to impact perceptions. Ability to understand strategic communications across a wide variety of subject matter areas, including policy, brand, marketing, executive communications and public relations, and be able to help shape a consistent messaging approach. Develop communication materials to include briefings, reports, white papers, brochures, talking points and other documentation to support communication and organizational objectives. Compose draft speeches for senior management and assist with finalizing speeches. Evaluate success of campaigns when completed. The role may require occasional after-hours or weekend support based on business needs. Other responsibilities as assigned. What you bring to the American Nurses Enterprise: Education Undergraduate degree from a 4-year institution required (in advertising, marketing or communications preferred), master's degree preferred. Related Work Experience 3-5 years of experience in strategic communications, PR or related field Exceptional oral and written communication skills to articulate complex messages in a simple, understandable manner to a variety of audiences. Strong analytical skills to assess the effectiveness of communication strategies, identify gaps, and develop effective solutions. Knowledge of digital communication technologies and platforms, including social media, email marketing, and content management systems. Basic understanding of video scripting and editing, graphics design portfolio preferred. Excellent research skills to stay current with communication trends, technologies, and best practices, and apply this knowledge to communication strategies. Interpersonal skills to work effectively with a variety of stakeholders, including management, employees, and external partners. Problem-solving skills to address communication challenges and find innovative, effective solutions. Organizational skills to manage multiple projects simultaneously, meet deadlines, and maintain attention to detail. Experience in data analysis and reporting, using data to measure the effectiveness of communication strategies and make recommendations for improvement. Optimistic and solution-oriented mindset. Experience supporting confidential and highly sensitive projects. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANA contributes to a healthier world through the “Power of Nurses.” An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF) Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $70k-88k yearly est. Auto-Apply 60d+ ago
  • ANCC Education and Outreach Manager

    American Nurses Association 4.4company rating

    American Nurses Association job in Silver Spring, MD

    Career Title: ANCC Education and Outreach Manager Department: ANCC CNO Salary: Competitive salary commensurate with experience FLSA: Exempt The American Nurses Enterprise (ANE) is seeking to hire an American Nurses Credentialling Center (ANCC) Education and Outreach Manager. The ANCC Education and Outreach Manager leads and directs the work of other employees, manages ANCC outreach programs, educational resources, and related projects. Evaluates quality and integrity of program implementation, prepares and manages related budgets, and ensures strategies support program development and goals of ANCC and the American Nurses Enterprise (ANE). RN license required. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: * Manages ANCC education and outreach team's programs and activities to ensure that implementation and prescribed activities are carried out in accordance with specified objectives. Oversees, plans, and develops methods and procedures for implementing education and outreach programs, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or objectives of programs. Supervises the work of program staff to ensure the quality of service provided. * Responsible for education and outreach program evaluations by collecting and analyzing data in support of key performance metrics. Modifies or changes methodology as required to redirect activities and attain objectives. Ensures all services provided are in compliance with applicable standards and regulations. Selects personnel according to knowledge and experience in area with which programs are concerned. Confers with staff to explain programs and individual responsibilities for functions and phases of programs. Prepares program reports for superiors. Prepares and controls expenditures in accordance with budget allocations within scope of responsibility. * Creates verbal and written communications, in alignment with education best practices, while interfacing with existing and potential clients and representatives of higher education institutions, health care industry, state nurses' associations, state boards of nursing, specialty health care provider organizations, provider organizations and international governmental and non-governmental organizations. * The visibility of this position in the nursing community and abroad requires the incumbent to be an experienced leader; comfortable with independent decision making, managing personnel for direct and on-site personnel, project leadership and coordination with all aspects of outreach to hospitals, healthcare organizations, governments, industry, and universities. The incumbent must maintain a trusted and influential connection in the nursing professional community, valuing and pursuing professional contacts to strengthen and expand the ANCC and ANE vision, within their various areas of expertise. * Responsible for support programs overseeing assigned personnel to efficiently and effectively attain strategic growth goals. Applies an understanding of project management and analytical skills to provide insight on program initiatives. Manages appropriate budgets for assigned projects. Evaluates programs for financial impact and oversees tactics and strategies to increase growth and outreach within scope of responsibility. * Serves as manager of a team creating and implementing programmatic workshops, outreach, and new client cultivation. Along with their team, they develop course content and provides education and related continuing education materials in accordance with nursing continuing professional development standards. * Ability to accurately complete NCPD activity planning forms; identify professional practice gap(s); determine learning outcomes and measures; outline content; determine timeframes, schedule, and NCPD credits; identify teaching/learning strategies (methods, materials, media, and resources); design learning plans; provide supervision and support for online, live, and blended activities; and ensure distribution, collection, and completion of documentation. * Knowledge and ability to implement ANCC NCPD Accreditation Program criteria or oversee personnel with these responsibilities. * Has primary accountability to monitor the effective delivery of education and outreach programming via metrics (e.g., numbers of members for pre-application programs, tradeshow contacts and follow-up metrics, initial certification applications, designations). * Collaborates with Strategic Communications team in content creation, marketing, and promoting workshops, events, and programs. * Identifies and fosters key partnerships and relationships, both internally and externally, to support the growth and integrity of ANCC products and programs. With team, actively represents ANCC at conferences and meetings with commissions, boards, volunteer groups, professional associations and other groups. Creates a customer-focused service environment that serves the needs of specialty organizations, academic, collaborating organizations, association entities, and individual nurses. * Oversees the organization, scheduling, related budgets, event execution, and direct reports involved in tradeshows and events. * Establishes personal and professional credibility, gains respect and builds trusting relationships with the staff and customers. Serve as a point of contact between external stakeholders and key decision-makers to ensure goals and activities are achieved on time and as contracted. * Assists with ensuring that the credentialing outreach processes and team will maintain or exceed ISO 9001 standards. What you bring to the American Nurses Enterprise: Education * Registered Nurse, active and unincumbered * Master's Degree (MA) or equivalent, or four to ten years of related experience and/or training, or equivalent combination of education and experience. Related Work Experience * Minimum 5 years in nursing education or leadership or 10 years of progressive leadership. Skills * A strong relationship builder with a history of collaborating successfully with a broad and diverse range of individuals and communities. * Ability to work well independently and in teams and to inspire others to work toward achieving common goals. * Experience in problem solving and managing multiple priorities. * Ability to prioritize tasks and responsibilities in a fast-paced, high energy work environment. * Can quickly absorb, analyze, and share implications of substantial amounts of information, including research, data, community input, and grantee reports. * Ability to grasp, translate, and operationalize big ideas into operational goals and plans that meet the needs of the Foundation, Enterprise colleagues, stakeholders, and grantees. * Track record of working on initiatives from conception to implementation and through evaluation. * Resiliency and comfort with ambiguity and change. * Ability to prioritize, manage and complete multiple, complex projects. * Well-developed public speaking skills. Ability to create excitement and energy around strategic goals. * Availability of regular travel throughout the year at various sites, including international. * Occasional to frequent overnight travel, including international * Project Management knowledge or certification preferred * Nurse Planner * ISO 9001:2015 knowledge Additional Qualifications * MS Office Products * Database literacy in Access, MS Project Manager, Canva, Personify Preferred Skills & Experience * Doctorate preferred * Certified in nursing education, professional development, or leadership required What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: This role is 100% remote. Employees who are remote may be required to attend in-person meetings or work sessions periodically, when necessary to meet business needs. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $46k-60k yearly est. 34d ago
  • Senior Pathway Program Analyst

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Job Description Career Title: Senior Pathway Program Analyst Department: ANCC Pathway to Excellence Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay Career Summary: The American Nurses Enterprise (ANE) is seeking to hire a Senior Pathway Program Analyst. The Senior Pathway Program Analyst is responsible for providing independent, content expertise and analysis for the Pathway to Excellence Program to applicants, Commission on Pathway to Excellence, appraisers, Pathway to Excellence designated organizations, and the ANCC office staff. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Serves as primary resource expert with extensive knowledge of the Pathway to Excellence Program for the management, coordination, communication, assistance, guidance, leadership, and support for organizations throughout all phases of an application. Interfaces with Pathway to Excellence program appraisers and applicants, coordinating and managing the review process. Uses critical analysis to determine the need for consultation from other experts such as Office of General Counsel, Researchers, Informatics Specialists, and other subject matter advisors. Interfaces with Pathway to Excellence program appraisers, coordinating the review process. Provides independent analysis, expert guidance, and creative problem solving to organizations related to the application of the Pathway Standards, addressing unique organizational and nursing situations. Requires extensive knowledge of the demographic information form, elements of performance, financial considerations, and Nurse Survey indicators. Provides oversight of the development and review of the appraisal documents presented to the Commission on Pathway to Excellence. Coordinates appeal process ensuring all legal and ethical issues are addressed as appropriate. Oversees appeal team formation, ensures each member follows policy and protocol, including but not limited to strict confidentiality. Interfaces with members of the Commission on Pathway to Excellence . Contributes anticipatory guidance and professional expertise, for strategic planning and high level decisions impacting the Pathway to Excellence Program. Works with organizations (national and international) to creatively problem solve and address unique organizational and nursing situations in relation to the application of the Pathway Standards. Works closely with content matter experts to design database formats and performs quality checks to ensure the accuracy of statistical information in databases. Maintains and works with the Research department in the analysis of the demographic information. Presents data to help with the strategic planning for the Pathway to Excellence Program. Represents the Pathway to Excellence Program and ANCC at a variety of official functions, including out-of-town and overnight events. Responsibilities may include speaking engagements and online presentations about the Pathway to Excellence Program. May be called upon to prepare Pathway to Excellence related presentations for ANCC BOD or ANCC executive team. Provides expert knowledge, assessment, and recommendations for the ongoing development and revision of the Pathway to Excellence Program manual, publications, Pathway processes, policies and procedures, special projects, and strategic planning. Participates and supports the development and implementation of Pathway projects. Monitors quality, effectiveness, and efficiency of all aspects of the Pathway to Excellence Program operations and identifies quality assurance opportunities for improvement. Proactively evaluates requirements and needs to consistently improve operations activities. Implements process and technology improvements. Responsible for maintaining a current knowledge base regarding the requirements for International Standards Organization (ISO) registration Accountable for compliance and continued quality management as required by ISO registration. Coordinates appeal process ensuring all legal and ethical issues are addressed as appropriate. What you bring to the American Nurses Enterprise: Education RN required; master's degree required in nursing, administration, business, or education. If master's is not in nursing then baccalaureate must be in nursing. Related Work Experience The ideal candidate would have a minimum of 3 years of progressive leadership experience involving project management, in a health-related organization experience with collection and analysis of data for the purposes of decision-making preferred. Work experience in acute care required and work experience in pre and post-acute care setting preferred. Must have demonstrated experience with concurrent tasks and project coordination requiring attention to detail. Must be highly proficient in Microsoft Office products and experienced working with a variety of databases; experience in the use of various statistical computer programs preferred. Skills Strong critical thinking and problem-solving skills. Ability to communicate with executive level stakeholders, utilizing appropriate independent decision making. Must have knowledge of nursing, hospital management, and quality improvement theories. Work independently, multi-task under pressure, prioritize effectively, take initiative and be innovative. Team building, leadership, and analytical skills. Nursing informatics experience preferred. Must be proficient in all Microsoft office products and databases. Articulate verbal communication and poise in presenting complex topics to prestigious leadership groups, at national conferences and other formats using many formats: PowerPoint, webcast, and panels. Superior writing and meticulous editing skills required. Superior customer service and teamwork skills and abilities. Discretion in managing confidential information. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $75k-97k yearly est. 32d ago
  • Member Engagement Experience & Strategy Mgr.

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Member Engagement, Experience and Strategy Manager Department: Communications and Strategic Engagement Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay Career Summary: The American Nurses Enterprise (ANE) is seeking to hire a Member Engagement, Experience and Strategy Manager. The Member Engagement, Experience & Strategy Manager is a strategic and cross-functional staff member responsible for developing and enhancing the member journey through integrated engagement strategies, compelling messaging, and data-informed decision-making. This role will lead efforts to define and communicate the member value proposition, optimize engagement across platforms, and collaborate with internal and external stakeholders to drive engagement, satisfaction, and growth. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Member Value & Benefits Strategy: Lead the development and continuous refinement of ANA's member value proposition, ensuring it reflects evolving member needs, industry trends, and organizational priorities. Collaborate with internal teams and C/SNAs to align messaging and delivery of member benefits across channels. Conduct competitive benchmarking and member feedback analysis to identify gaps and opportunities in the benefits portfolio. Translate member value into clear, compelling messaging for use in campaigns, onboarding, and retention efforts. Engagement Strategy & Campaign Execution: Design and implement integrated, multi-channel engagement strategies that span email, online communities, social media, and digital platforms. Develop and manage lifecycle campaigns tailored to member segments (e.g., students, early career, executives), ensuring relevance and personalization. Collaborate with internal teams to align engagement efforts with organizational goals and member touchpoints. Monitor campaign performance and adjust strategies to optimize engagement, retention, and satisfaction. System Integration & Platform Optimization: Partner with IT, vendors, and internal stakeholders to ensure seamless integration and functionality of engagement platforms (e.g., CRM, Propfuel, Higher Logic ). Identify and implement enhancements that improve member experience, data flow, and campaign automation. Serve as a subject matter expert on engagement tools, providing training and support to internal teams and community managers. Ensure platforms are configured to support segmentation, personalization, and analytics. Content & Messaging Development: Write and refine persuasive, audience-specific copy for campaigns, promotions, onboarding, and engagement initiatives. Ensure messaging is inclusive, consistent with ANA's brand voice, and aligned with member personas and lifecycle stages. Collaborate with Strategic Communications to ensure content strategy supports broader organizational messaging and member engagement goals. Develop toolkits and templates for use by C/SNAs and internal teams to maintain consistency and scalability. Data Analysis & Insights: Regularly surveil research and consumer research to stay abreast of current and emerging trends in membership, engagement, industry (including other nursing organizations and Constituent and State Nurses Association) insights Analyze member behavior, campaign performance, satisfaction survey results, and engagement trends to inform strategy and decision-making. Develop dashboards and reports that provide actionable insights to leadership and cross-functional teams. Use data to identify opportunities for segmentation, personalization, and targeted outreach. Collaborate with the Quality team and other data owners to ensure data integrity and alignment with enterprise standards. What you bring to the American Nurses Enterprise: Education: Bachelor's degree in marketing, Communications, Business, or related field. Experience: 5-8 years of experience in member engagement, digital marketing, or customer experience, preferably in an association or nonprofit setting. Demonstrated success in developing and executing engagement strategies and campaigns. Strong writing and content development skills with a persuasive, member-centric voice. Proficiency in CRM and engagement platforms (e.g.,Higher Logic, Propfuel, HubSpot). Analytical mindset with experience using data tools (e.g., Excel, Tableau, Google Analytics). Experience working with cross-functional teams and external partners. Skills: Advanced proficiency in Microsoft Office Suite and with CRM systems, online community platforms, and email marketing tools (e.g., Higher Logic, PropFuel, HubSpot). Familiarity with HTML and digital content management. Deep industry and trend insights and ability to analyze data, recommend new or modify existing engagement strategies based on trends and forward-looking focus Experience developing strategy for online communities and digital member platforms. Competencies: Strong writing and editing skills with attention to detail and member-centric messaging. Excellent organizational and customer service skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Experience with executive communications and collaboration with designers or agencies. Analytical skills and ability to interpret engagement data and member feedback. Ability to work independently and collaboratively across teams. Key Characteristics: Driven & Results-Oriented - Takes initiative and delivers measurable outcomes. Insightful & Research-Focused - Uses data and trends to inform strategy and innovation. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $77k-99k yearly est. Auto-Apply 8d ago
  • Senior Membership Analyst

    American Nurses Association Ana 4.4company rating

    American Nurses Association Ana job in Silver Spring, MD

    Career Title: Senior Membership Analyst Department: Communications and Strategic Engagement Salary: Competitive salary commensurate with experience FLSA: Exempt Note: Union dues are 1.44% of bi-weekly pay The American Nurses Enterprise (ANE) is seeking to hire a Senior Membership Analyst The Senior Membership Analyst is responsible for analyzing data to identify trends, insights, and opportunities that drive member engagement and retention. The role combines data analysis, business intelligence, and strategic thinking to help shape member engagement and the overall membership experience. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: Collect, clean, and analyze membership and engagement data Develop dashboards and reports to track key performance indicators (KPIs) such as member growth, retention, churn, satisfaction and engagement Identify data-driven insights and communicate findings to cross-functional teams Analyze membership behavior and segmentation to identify opportunities for better engagement, influencing member engagement strategies that the member engagement team is developing Support member engagement and member marketing activities with campaign targeting, A/B testing and performance tracking Monitor and evaluate the impact of member engagement activities and recommend improvements Work closely with member engagement and data governance team to align analytics with organizational goals What you bring to the American Nurses Enterprise: Education: Bachelor's degree in marketing or business Preferred advanced certificate or degree in analytics, digital marketing, or database management Experience: 5+ years of related work experience, with increasing responsibility over time Demonstrable professional experience transforming and analyzing complex digital data sets to drive actionable recommendations Proficient in data forecasting and modeling, A/B and multivariant testing techniques and best practices Skills: Strong project management skills Proficiency in SQL, Excel, Smartsheet, as well as other data visualization tools Experience with CRM and membership databases Knowledge of statistical analysis tools is a plus Competencies: Strong analytical and critical-thinking skills Excellent attention to detail and accuracy Effective Communication and presentation skills Ability to manage multiple projects and deadlines Collaborative mindset with a focus on continuous improvement Excellent facilitation, negotiation, and consensus building abilities A self-starter, able to take high level direction and execute tasks with minimal guidance What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANE contributes to a healthier world through The Power of Nurses™. An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more. Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF). Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $87k-111k yearly est. Auto-Apply 10d ago

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