Service Manager jobs at American Recruiters

The Catering Services Director is responsible for planning and leading the entire catering operation across multiple units or in a large account. The Catering Services Director will be responsible for the Catering team, planning, and completing catering orders and special events. Additionally, the Catering Services Director will be responsible for the budgets and financial goals of the department. Job Responsibilities ? Coordinate total catering operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration ? Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations ? Develop and implement catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Develop and implement annual comprehensive marketing plan for catering, including but not limited to collateral, sales strategies, and marketing budgets ? Establish and implement service and presentation standards for all catering operations, implement processes to ensure compliance and consistency ? Implement new services to support base business growth and client retentions ? Stay ahead of and advise clients, customers and staff on current catering trends and products ? Facilitate the delivery of prepared food built from banquet event orders ? Participate in sales process and negotiations of contracts and assist clients in planning special events ? Train and lead catering employees to ensure catering standards are followed ? Responsible for setting and delivering sales, food, and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables ? Ensure compliance with all food, occupational and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Previous experience in events and catering required ? Bachelor?s degree or equivalent experience required ? Strong communication skills ? Available to work event-based hours ? Complete Food Handlers and Alcohol Service Certifications as required This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities Leadership Use Aramark's coaching model to engage and develop team members to their fullest potential Reward and recognize employees Ensure individual and team performance meets objectives and client expectations Plan and lead daily team briefings Ensure safety and sanitation standards in all operations Client Relationship Identify client needs and communicate operational progress Financial Performance Ensure the completion and maintenance of P&L statements Deliver client and company financial targets Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins Productivity Bring value through efficient operations, appropriate cost controls, and profit management Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives Ensure entire team is trained and able to implement Supervise team regarding production, quality and control Compliance Maintain a safe and healthy environment for clients, customers and employees Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour Additional Responsibilities Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Requires at least 1 year of experience Requires at least 1 year of experience in a management role Bachelor's degree or equivalent experience preferred Strong interpersonal skills Ability to maintain effective client and customer rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard service model Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. Must be able to stand for extended periods of time. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

As a General Manager you will plan, manage, and guide contracted services for multiple sites for a client or for multiple clients normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client(s), services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities The successful General Manager: Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

Aramark has an exciting career opportunity for a Nutrition Associate Manager/Dietetic Technician at the Ohio Department of Rehabilitation and Corrections where you will have the opportunity to perform a variety of duties to support the nutrition programs. This role provides technical support to meet client and operational therapeutic nutrition needs, collaborates with medical on written diet orders, assists in the execution of the diet orders, quality assurance program and food service production. Aramark offers an independent working environment with great pay, benefits and milage reimbursement. COMPENSATION: The salary range for this position is $50,000.00 to $60,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Conducts nutrition assessments, care plans, education, and provides appropriate follow up for correctional facility onsite clinics in assigned territory. Documents appropriately in electronic medical record. Coordinates nutrition care with interdisciplinary healthcare team. Supports the Food Service Director (FSD) in implementation of therapeutic diet needs, including daily orders, tray assembly, sanitation, training of staff, proper documentation as it relates to therapeutic diets. Work with the FSD on written action plans for problem areas. Responds and follows up with grievances related to therapeutic diets. Assists FSD in providing and documenting in-service trainings for all employees related to diet implementation and/or documentation. Collaborates with medical on written diet orders to ensure consistency and understanding of diet meal plans created. Prepare monthly diet summary reports. Provides supervising dietitian and/or manager overall input on general food preferences, food allergies, meal plan development, and in-service training creation. Develops a strong level of trust and credibility with clients and the field regarding the technical nutritional competency of ARAMARK Correctional Services. Promotes sharing of best practices within accounts. Maintains administrative functions as needed, including word processing and assembly of field tools. Performs other related duties as assigned. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? MUST possess an Associates or Bachelors Degree approved by Academy of Nutrition and Dietetics (ACEND) as a Dietetic Technician with a minimum of two years relevant experience ? ServSafe and CPR/BLS certified (or ability to earn certifications) ? Ability to build relationships, communicate effectively with clients, medical staff, front line managers and on-site staff ? Ability to accurately and efficiently utilize an electronic medical record system ? Requires proficiency in Microsoft Excel, Outlook, Word and PowerPoint ? Ability to work independently, be organized, and manage your time effectively ? Valid driver?s license required with clean driving record ? Willingness to travel between facilities About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. Job Responsibilities Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports. Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management. The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role. Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Meaningful experience in service industry, contract services, or hospitality environment. Proven ability leading through other managers. Experience in creating and managing a department budget, financial controls and analysis. Experience crafting product sales strategies and implementing operational programs and initiatives. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.

Customer Service Manager - Direct Hire Compensation: $80,000-$100,000 + 5% Bonus Reports To: Executive Vice President Schedule & Benefits: Hours: 8:30 AM-5:00 PM, fully onsite Benefits: Competitive health insurance, 401k with 3% match, and 3 weeks PTO Job Description: Customer Service Manager The Customer Service Manager will lead the customer service function, ensuring efficient order processing, strong communication with retail partners, and proactive issue resolution. This role supports Sales, Production, and Logistics while driving customer experience standards and team performance. Key Responsibilities Customer Interaction & Order Management Maintain daily communication with customers, brokers, sales reps, and major retail partners Process customer orders via ERP and EDI platforms; ensure accurate EDI mapping and transmission Manage retailer-specific requirements (routing guides, portals, labeling, compliance documents) Prepare internal documentation for orders, promotions, samples, and special programs Coordinate with Production Planning and Warehouse to meet order deadlines and promotional commitments Ensure timely and compliant deliveries to all accounts Customer Service Operations Oversee customer complaints, including chargebacks, deductions, compliance issues, and EDI errors Work cross-functionally to resolve issues impacting fulfillment and service levels Provide backup coverage for customer service team members as needed Develop and maintain customer service procedures, tools, and best practices Leadership & Team Development Lead, coach, and support the customer service team Set KPIs including fill rate, on-time delivery, EDI accuracy, and retailer scorecard performance Promote a culture of accountability, communication, and customer focus Cross-functional Support Partner with Sales on promotional planning, inventory availability, and retailer requirements Assist with pricing updates, seasonal programs, and promotional execution Provide leadership reporting, scorecards, and performance updates Qualifications & Skills Bachelor's degree in Business Administration or related field 3-5+ years of customer service management in manufacturing, distribution, or CPG Strong ERP/EDI knowledge; SPS Commerce experience strongly preferred Strong understanding of retailer compliance, portals, routing guides, and chargeback management Excellent communication, leadership, and problem-solving skills Ability to thrive in a fast-paced, retail-driven environment with strong attention to detail Interview Process Round 1: Virtual or onsite with HR Round 2: Virtual or onsite with senior leadership

Job Title: Project Manager I Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview) Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate) Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office) Job Description: Support project management staff in completing necessary tasks/deliverables to ensure project success Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity Collaborate and communicate with both internal and external stakeholders on project status Perform necessary tasks to ensure project completion such as (but not limited to): Sending easement requests Sending contracts/invoices Confirming receipt of payment/executed contracts Releasing meters to operations personnel Checking project status and dependencies, and communicating status to internal and external stakeholders Inputting data into systems Generating reports regarding project status/health and providing to both internal and external stakeholders Processing initial customer submittals, and routing the submittals to the appropriate stakeholders Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders Attend status update calls with stakeholders, and presenting on current project status Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives Job Qualifications: Min High School Diploma or equivalent Min. 2 years analytical experience reviewing and interpreting data sets Min. 2 years project coordination/management experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Utility industry experience preferred Experience with database software (Access, SAP, or equivalent) Field work not required, the onsite work will be done from an business office Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well. This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented. “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance metrics, and align service delivery with business objectives. Major Responsibilities/Activities: Team Leadership & Development: Manage, coach, and trains service desk staff to ensure effective troubleshooting, solution delivery, and customer service. Service Operations: Uses ITSM platforms (e.g., ServiceNow) to manage service lifecycles; ITIL-based service management practices to track SLAs, service availability, and business impact. Manage end-to-end service delivery, including incident, request, change, and knowledge management. Escalation Management: Serve as the primary escalation point for severe or unique technical issues. Performance Monitoring: Define and track service metrics (e.g., resolution time, customer satisfaction) to identify trends, root cause and areas for improvement. Process Improvement: Develop and refine workflows, escalation rules, and service request classification schemes. Collaboration: Work closely with infrastructure, cybersecurity, and application teams to ensure seamless IT service delivery. Compliance & Documentation: Ensure adherence to IT policies, including incident management, change control, and access governance. Minimum Requirements: Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience). Minimum 5 years of experience in IT support, with at least 3 years in a supervisory or managerial role. Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics. Excellent communication, leadership, and problem-solving skills.

We're searching for an IT Service Desk Manager who isn't just keeping the lights on but shaping how support feels, functions, and evolves. This leader brings fresh ideas, a people-first mindset, and the technical backbone to run a high-performing support operation. If you thrive in fast-moving environments and love turning chaos into clarity, this role calls your name. Location: Onsite Type: Direct Hire Start Date: January Key Responsibilities Lead and mentor the service desk team, driving excellence in customer service and technical troubleshooting. Manage daily ticket flow, ensuring timely resolution, accurate triage, and proper escalation paths. Introduce and refine innovative support practices that improve speed, quality, and user satisfaction. Partner with IT leadership to develop and implement service strategies, SOPs, and performance metrics. Oversee onboarding/offboarding processes, device provisioning, and common enterprise support needs. Build strong relationships with internal customers, turning feedback into actionable improvements. Track KPIs, analyze trends, and deliver insights that shape staffing, training, and process decisions. Ensure compliance with security standards, IT policies, and change management guidelines. Collaborate cross-functionally with infrastructure, network, and application teams to resolve complex issues. Champion a culture of learning, ownership, and proactive problem-solving. Required Experience & Skills 5+ years of IT service desk or end-user support leadership experience. Strong understanding of Windows/Mac environments, O365, ticketing systems, and common enterprise applications. Proven ability to modernize or scale support operations. Experience with ITSM frameworks and best practices (ITIL a plus). Excellent communication skills, with calm-in-the-storm leadership. Ability to manage multiple priorities and inspire teams in a dynamic environment. Strong analytical skills, with comfort reading dashboards, spotting patterns, and driving decisions.

Operations Manager Reports To: Vice President of Operations About the Role The Operations Manager will lead all aspects of manufacturing operations for a growing electrical distribution equipment manufacturer. This role oversees fabrication, assembly, and testing functions to ensure safe, efficient, and high-quality production of custom-engineered electrical power solutions. The ideal candidate is a hands-on leader with strong technical expertise, operational excellence experience, and the ability to drive continuous improvement in a fast-paced, engineer-to-order (ETO) environment. Key Responsibilities Operations Management Oversee daily fabrication, assembly, and testing operations to meet production schedules and quality standards. Manage shipping, receiving, materials flow, and inventory control. Track and analyze KPIs related to output, quality, cost, and delivery performance. Drive Lean, Six Sigma, and process improvement initiatives to enhance productivity and reduce waste. Leadership Lead, coach, and develop a team of 40-50 employees, including supervisors, technicians, and operators. Foster a culture of accountability, teamwork, and continuous improvement. Partner cross-functionally with Engineering, Supply Chain, and Project Management to align operational execution with business goals. Support workforce planning, training, and performance management initiatives. Quality & Compliance Ensure adherence to ISO, UL, OSHA, and other applicable regulatory standards. Champion defect reduction and root cause analysis to improve product reliability. Promote and maintain safety and quality as top operational priorities. Process & Equipment Optimization Collaborate with Engineering and Maintenance to improve equipment performance and reduce downtime. Identify and implement automation and cost-saving opportunities across production areas. Standardize manufacturing procedures and documentation for efficiency and scalability. Safety & Environmental Compliance Lead safety initiatives to ensure compliance with OSHA, NFPA, and environmental regulations. Conduct regular safety audits, enforce PPE requirements, and lead incident investigations. Promote a proactive safety culture across all production teams. Qualifications Required: Bachelor's degree in Engineering, Manufacturing, Operations Management, or a related field. 6+ years of experience in electrical distribution equipment manufacturing (switchgear, switchboards, circuit breakers, transformers, etc.). Proven track record managing engineer-to-order (ETO) manufacturing operations. Demonstrated leadership in fabrication, assembly, and testing environments. Strong proficiency with ERP/MRP systems (NetSuite preferred) and Microsoft Office Suite, especially Excel. Experience applying Lean and Six Sigma methodologies to improve efficiency and quality. Excellent communication, organizational, and decision-making skills. Preferred: Direct experience with switchgear manufacturing. Background with leading competitors or similar organizations in power distribution equipment. Key Attributes for Success Hands-on, results-driven leader who thrives in a fast-paced, high-mix, low-volume manufacturing environment. Strategic thinker with a continuous improvement mindset. Strong sense of ownership, accountability, and long-term commitment. Effective communicator who can engage teams and foster collaboration across departments. Compensation & Schedule Salary Range: $150,000-$180,000 (higher for exceptional candidates) Bonus: Up to 20% annual performance bonus Schedule: Monday-Friday, 7:00 AM-5:00 PM; occasional Saturdays as needed Travel: Minimal, primarily local Why Join This is a key leadership opportunity with a growing organization that has a strong project backlog through next year and beyond. The company offers stability, autonomy, and the opportunity to make a tangible impact on operational excellence, quality, and customer satisfaction.

Our client is seeking an experienced IT Service Desk Manager to lead the daily operations of their service desk. This role ensures the delivery of high-quality IT support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical technical issues. The ideal candidate is a strong communicator, strategic thinker, and hands-on leader who is passionate about driving operational excellence and continuous improvement within IT support. Key Responsibilities: Team Leadership & Development Manage, coach, and mentor service desk staff to ensure efficient issue resolution and excellent customer service. Promote a culture of accountability, collaboration, and ongoing professional development. Service Operations Oversee end-to-end service delivery, including incident, request, change, and knowledge management. Utilize ITSM platforms (e.g., ServiceNow) to manage service lifecycles and track SLAs, service availability, and business impact. Apply ITIL-based service management practices to improve efficiency and reliability. Escalation Management Serve as the primary escalation point for complex or high-priority technical issues, ensuring timely resolution and communication. Performance Monitoring Define, track, and report on service metrics (e.g., resolution time, customer satisfaction) to identify trends, root causes, and opportunities for improvement. Process Improvement Develop and refine workflows, escalation rules, and service request classification schemes to enhance service delivery. Lead initiatives that improve productivity and user experience across IT operations. Collaboration Partner with infrastructure, cybersecurity, and application teams to ensure seamless service and system reliability. Compliance & Documentation Maintain adherence to IT policies and governance, including incident management, change control, and access management procedures. Ensure proper documentation of processes, solutions, and support knowledge base articles. Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in IT support, with at least 3 years in a supervisory or managerial capacity. Proven experience managing IT service desk operations and teams. Strong knowledge of help desk software, ITSM frameworks (e.g., ITIL), and performance metrics. Excellent leadership, communication, and problem-solving skills. Preferred Competencies: Technical Troubleshooting & Escalation Management End-User Training & Support Upgrades & Patch Management Experience with ServiceNow or similar ITSM platforms Familiarity with cybersecurity protocols and identity access management tools (e.g., SailPoint)

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

Role: IT Service Delivery Lead - Quote-to-Cash (Q2C) Duration: 12-Month Contract (Possible Extension) Visa: GC, USC, H4, or TN only Must Have LinkedIn profile with a photo. 15+ years of progressive IT experience. 10+ years of hands-on experience in the Quote-to-Cash (Q2C) domain. Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor. Proven track record optimizing end-to-end business processes. Experience leading global delivery teams, including offshore resources. Overview The IT Service Delivery Lead - Q2C will oversee and optimize the full Quote-to-Cash technology landscape. This leader ensures seamless alignment between Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud, and ERP systems to support efficient, scalable, and high-quality business operations. The ideal candidate brings strong strategic thinking combined with hands-on leadership, particularly with Q2C processes, global team management, and platform consolidation during post-acquisition cycles. This is a high-impact role shaping enterprise platform strategy across Sales, Operations, and Finance. Preferred Qualifications Experience with Agile delivery frameworks. Exposure to SaaS tools like JIRA, Power BI, PLM. Certifications in Salesforce, Syteline, Epicor, NetSuite, etc.

IT Service Delivery Manager (Managed Services) Type: Full-Time Pay: $80,000 - $90,000 per year The Service Delivery Manager is a key member of the Service Delivery Department Leadership team. Under the supervision of the Director of IT Operations, this role is responsible for managing a team of Systems Administrators, Systems Engineers, and Service Desk Lead(s). The Service Delivery Manager ensures operational excellence across service delivery functions, drives continuous improvement, and fosters a high-performing team culture aligned with our core values. This position plays a critical role in maintaining high-quality client service, optimizing internal processes, and supporting strategic initiatives. Duties and Responsibilities: Department Leadership and Strategic Alignment Lead, mentor, and develop the Service Delivery team, fostering a culture of excellence, engagement, and accountability. Participate in departmental Level 10 meetings, contributing to issue solving, team health, and scorecard reviews. Collaborate with leadership in Same Page meetings to ensure alignment on priorities and communication. Own and drive departmental Rocks (quarterly goals), ensuring progress and completion. Develop and implement service delivery strategies, policies, and procedures to optimize efficiency and client satisfaction. Oversee workflow management, SLA compliance, ticket assignment, and resource allocation. Analyze service metrics and KPIs, identify trends, and recommend improvements. Operational Excellence and Quality Assurance Ensure consistent delivery of high-quality IT support and managed services. Monitor performance against service level targets and proactively address missed SLAs. Oversee incident, problem, and escalation management processes. Drive tactical and strategic resource planning for technicians and field support. Ensure compliance with company policies, procedures, and standards. Maintain and report on departmental scorecard metrics to ensure visibility and accountability. Client Success and Relationship Management Build and maintain strong client relationships, acting as a senior point of contact for escalations and service reviews. Support client onboarding and ensure seamless transition into service delivery. Conduct regular client meetings, gather feedback, and drive continuous improvement. Communicate service issues, changes, and resolutions to clients in a timely and professional manner. Team Development & Engagement Provide leadership, coaching, and performance management for the service delivery team. Coordinate training, certification planning, and professional development. Forecast hiring needs and participate in recruitment and onboarding. Promote team building and engagement activities in collaboration with the Office Manager. Ensure the team is aligned with company vision, values, and strategic goals through EOS tools and practices. Knowledge, Skills, and Qualification Requirements: Understand and consistently act in accordance with the company core values. 4-year bachelor's degree or equivalent professional experience. Minimum 3 years of experience managing or mentoring IT service delivery teams, preferably within an MSP environment. 5+ years of hands-on IT service delivery experience. Strong leadership and communication skills with proven ability to develop high-performing teams. Demonstrated success implementing Microsoft technologies (Solutions Consultant, Project Management, Implementation Consultant). Project Management experience preferred. Professional Certifications, such as HDI, ITIL, SDI, PMI Experience with Autotask, Datto RMM, and other key MSP platforms. Strong knowledge of IT applications, processes, software, and IT equipment. Exceptional interpersonal, communication and relationship building skills. Strong problem solving and conflict resolution skills. Ability to thrive in a fast-paced environment and meet deadlines. Excellent time management/organization skills with attention to detail and the ability to handle multiple tasks simultaneously. Experience with EOS or similar business operating systems preferred.

Perm - Director of Transplant Services (Days) - Dallas, TX Permanent - Leadership Specialty: Director of Transplant Services Schedule: Monday-Friday, 8:00 AM - 5:00 PM Shifts: Days Compensation Hourly Range: $61.06 to $103.85 Job Summary The Director of Transplant Services leads the operational, clinical, and strategic direction of the transplant program at Dallas TX. This role ensures seamless integration of services, program growth, quality outcomes, and compliance with accreditation standards. The director collaborates with medical leadership to develop, implement, and monitor a person-centered care model and community outreach initiatives. This position involves managing teams, improving care pathways, and optimizing patient access and engagement. Key Responsibilities Partner with the Program Medical Director to lead operational and strategic initiatives across the transplant service line. Implement clinical best practices, standardized documentation, and enhanced care coordination. Develop and oversee innovative care models to improve patient outcomes and reduce variations in care. Foster strong communication and collaboration across Parkland Health and community partners. Streamline and standardize processes to ensure reliability, sustainability, and improved access to care. Maintain and strengthen program accreditation and regulatory compliance. Facilitate multidisciplinary team meetings with nursing and medical leadership. Participate in quality initiatives, certifications, and credentialing activities. Support involvement in CMS Innovation programs and alternative payment models. Build community partnerships to enhance access to resources and patient engagement. Represent Parkland in state and national transplant organizations and conferences. Required Skills & Abilities Strong understanding of transplant program standards, accreditation requirements, and data platforms Expertise in clinical operations, program evaluation, and outcome management Excellent communication skills across clinical and administrative teams Ability to manage multiple operational teams and execute strategic goals Strong leadership, staff development, and team motivation skills Experience with community engagement and patient-centered care Fiscal management knowledge (budgets, grants, personnel) Strong writing skills for reports, grants, and educational materials Proficient in Windows-based software (Word, Excel, database systems) Education & Experience Requirements Education (Required) Master's degree in nursing, Business Administration, Health Administration, or related field Experience (Required) 8+ years professional experience in: Transplant Services Peritoneal Dialysis operations Benefits Medical, Dental, Vision Life Insurance Disability Coverage Flexible Spending Accounts *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Korn Ferry has partnered with a global leader in the paper & packaging industry to identify an Operations Manager to lead their Oxnard, California Paper Mill. The role is extremely visible, reporting directly to the Mill Manager, and will oversee Paper Machine, COGEN, and Wet/Dry End Operations. The company has been in operation for more than 30 years and continues to experience exponential growth, showing a strong commitment to their people and capital investments. This role will play a pivotal role in the Oxnard Mill's continued success. Requirements: Bachelor's Degree: Electrical, Mechanical, Chemical or Pulp & Paper Engineering Degree 7+ years' experience leading power & turbine generator operations Proficient at managing outages, shutdowns and start-ups in a Paper Mill Proficient at managing, scheduling, and training multi-functional teams in a Union Environment SE# 510736747

Role: Lead / Senior Manager - AWS Connect Required Skills & Experience 12+ years of IT experience with at least 5+ years in AWS Connect and cloud contact center architectures. Proven leadership in Cisco-to-AWS migration programs, IVR modernization, and chatbot/voicebot transformation. Strong hands-on knowledge of: Amazon Connect (Contact flows, routing profiles, queues, telephony) Experience designing and integrating microservices / APIs (Java, Node.js preferred). AWS Lambda, Lex, S3, CloudWatch, DynamoDB, IAM, API Gateway Deep understanding of IVR systems, telephony, SIP, call flows, and BFSI customer service journeys.

About the Role A leading U.S.-based manufacturing organization is seeking an Operations Excellence Manager to drive process optimization and lead the functional side of their D365 transformation. This is a high-impact role for someone who understands manufacturing operations deeply, has led ERP/MES implementations, and is comfortable guiding the business-not taking orders from it. You will serve as the primary operations representative for all D365 Operations initiatives and future system enhancements, working closely with operations, supply chain, and IT leadership to shape processes, drive improvements, and ensure seamless alignment with the organization's manufacturing systems. Key Responsibilities Process Analysis & Improvement Assess current manufacturing workflows, identify gaps, and design improved processes. Lead operational change management connected to D365 and related systems. System Implementation & Functional Leadership Support and guide D365, MES, SCM, and PLM system implementations and enhancements. Provide functional direction-configuration, requirements, testing-not development. Requirements & Documentation Gather, validate, and translate business requirements into functional specifications. Create process maps, configuration documentation, and training materials. Data & Reporting Analyze manufacturing, inventory, and supply chain data. Build or guide reporting/dashboards using data tools (Power BI, Tableau, SQL). Project Management Lead small to mid-sized projects tied to operations system improvements. Ensure milestones, deadlines, and cross-functional alignment. Training & Support Train end users and support adoption across operations and supply chain teams. Troubleshoot issues and ensure smooth daily system usage. Cross-Functional Collaboration Partner with IT, engineering, production, and supply chain to align systems with business goals. Ensure compliance with regulatory, quality, and internal standards. Required Qualifications Bachelor's degree in Business, Supply Chain, Manufacturing, Engineering, or related field 5+ years of manufacturing operations experience 3-5+ years supporting ERP systems (D365 strongly preferred; SAP/Oracle acceptable) Experience with MES, SCM, PLM, or other manufacturing systems Proven experience designing, mapping, and improving manufacturing processes Strong data analysis skills (SQL, Power BI, Tableau) Experience with process mapping tools (Visio, Lucidchart) Excellent communication skills and the ability to lead business stakeholders Prior experience driving ERP implementation or major process transformation Preferred Qualifications Experience in food, beverage, ingredients, or process manufacturing Lean, Six Sigma, or continuous improvement certification Exposure to Industry 4.0, IoT, or smart manufacturing technologies Project management certifications (PMP, Prince2) or CBAP

Business Manager - Build a Branch. Lead a Team. Create Opportunity. Who We Are At Ōnin Staffing, we don't just fill jobs - we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration. About the Role We're looking for a dynamic and driven Business Manager to launch and grow one of our branch locations! In this high-impact role, you'll take the lead on sales, operations, and team development - building a thriving business from the ground up. You'll be the face of Ōnin in your market, driving growth, developing talent, and directly impacting lives in your community. What You'll Do Lead and manage all day-to-day branch operations with a focus on performance and service excellence Drive business growth through sales, networking, and local market engagement Build, coach, and develop a high-performing internal team Cultivate strong client partnerships and deliver tailored staffing solutions Support job seekers through onboarding, orientation, and job placement Ensure compliance with company policies, employment regulations, and safety standards Strategically grow your branch using Ōnin's Branch Maturity Cycle Ideal Candidate 2+ years of leadership or management experience Background in staffing, sales, or business development preferred Proven ability to lead teams and deliver measurable results Strong communication, organizational, and problem-solving skills Bachelor's degree in Business or related field preferred Entrepreneurial spirit with a passion for people and performance Why Join Us? At Ōnin Staffing, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include: Competitive commission structure & bonuses 401(k) with 3% match Medical, dental, and vision insurance Paid vacation & holidays Free counseling and legal services Tuition reimbursement, and more! If you're ready to take the next step in your career and create opportunities, apply today to be a part of The Ōnin Group!