Member Service Specialist jobs at American Red Cross - 1215 jobs

In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments Answering phones, direc Customer Service Specialist, Customer Service, Specialist, Per Diem, Retail

A community-focused nonprofit organization in San Francisco is seeking a Wellness Associate to foster an inclusive exercise environment, providing support and resources to YMCA members. Candidates need a high school diploma, customer service experience, and knowledge of health and fitness principles. This position offers competitive hourly pay and a chance to make a positive impact within the community. #J-18808-Ljbffr

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. **Job Summary** As a Payload Specialist you will collaborate with solution architects and systems designers to perform live-fire evaluation of energetic solutions to enable effectiveness testing analysis (i.e. penetration, fragmentation, incendiary, etc). The energetics testing will help provide rapid assessment of materials, components, or payloads and inform strategic decision-making processes to help maximize mission effects while meeting safety, interoperability, customization, and affordability requirements. **Responsibilities** + Translate operational requirements into payload and component specifications for energetic materials and solutions. + Develop and implement Test Safety Plans (TSPs) and hazard analyses to ensure safe execution of live-fire and laboratory tests. + Plan and execute tailored test series including modeling, simulation, benchtop trials, and instrumented arena/chamber tests for payload effectiveness. + Operate and utilize advanced diagnostics such as high-speed video, flash X-ray, photon Doppler velocimetry (PDV), and pressure/Time of Arrival (TOA) probes during testing. + Support formulation tailoring, pressing, casting, and component/housing interface customization to optimize lethality, impulse, and fragmentation signatures. + Participate in small-scale sensitivity and shock-to-detonation transition experiments to assess and improve payload safety and performance. + Support integration of computational modeling and scale-up processes to close the loop between chemistry, processing, and measured performance. + Document and report test results, post-test analysis, and recommendations for operational tailoring and further development. **Key Qualifications** + Associate's degree in a related field with 7+ years of experience, or an equivalent combination of education and experience. + Demonstrated ability to solve complex problems and work as a part of team. + Exhibits technical knowledge and troubleshooting skills to complete complex assignments. + Ability to generate and follow procedures of significant complexity. + Demonstrates knowledge and understanding behind applications by creatively troubleshooting and correctly interpreting results. **Nice to Have** + Experience with model-based systems engineering (MBSE) methodologies. + Experience with DoD Architecture Framework (DoDAF) and/or Unified Architectural Framework (UAF). + Experience supporting DoD programs. + Active Top-Secret Clearance. **Benefits: Live an Extraordinary Life** We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life. + **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time. + **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. + **Take time to recharge** : You get paid time off to support work-life balance and keep motivated. + **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. + **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support. + **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. + **Advance your education** : Tuition assistance is available to pursue higher education. **A Work Environment Where You Succeed** For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: + Apply your talent to challenging and meaningful projects + Receive select funding to pursue ideas in scientific and technological discovery + Partner with world-class experts in a collaborative environment + Nurture and develop the next generation of scientific leaders + Give back to and improve our communities **Vaccinations & Safety Protocols** _Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._ _Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._ The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.** For more information about our other openings, please visit ************************

A kind and courteous professional who is responsible for ensuring the organization is successfully administering a data management system, My. Club. Hub (Salesforce product), that is user friendly and meets the needs of employees and families. Manage Membership, Specialist, Operations, Salesforce, Skills, Project Management, Business Services

**Direct Hire with reporting to Costa Mesa, CA** ** Vietnamese or Spanish bilingual required ** The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed. Serve as the first point of public contact for all customer service issues Promote positive customer relations with customers and coworkers Respond to calls from the public and provide general information and service Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs Maintain customer records by updating account information. Process requests for new customer accounts Open cases for unsolved customer inquiries Process customer disputes Process the closing of customer accounts and initiate refunds when required Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current Consistently meet established productivity, schedule adherence, and quality standards. Communicate effectively with a variety of people across various levels both within and outside the organization. Make positive suggestions on improving and streamlining workflow processes and enhancing profitability Develop a strong teamwork ethic Follow communication procedures, guidelines, and policies Provide face-to-face customer service with walk-in center customers when required Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required Respond to customer chat and text to answer questions and provide assistance when required Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent phone etiquette Excellent verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our customers Possess strong interpersonal skills and have compassion and empathy for customer situations Be energetic, self-motivated, and quick-thinking Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday Must be able to pass background and drug screenings Ability to achieve and maintain departmental performance standards PHYSICAL DEMANDS Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to adhere to strict attendance requirements Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds Must be able to lift, carry, walk, and stand Vision for reading, recording, and interpreting information Frequent speech communication, hearing and listening to maintain communication Daily use of computer and keyboard, standard office equipment and telephone Ability to access, input, and retrieve information from the computer Frequent hand/eye coordination to operate computer keyboard and office equipment Noise level in the work environment is quiet to moderate SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibility. Education and/or Experience High school diploma or general education degree (GED) Customer service experience a plus Bilingual Spanish is a plus Bilingual Vietnamese is a plus

Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath. Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals. We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company. Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity. As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience. This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment. Responsibilities Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner Resolve customer issues efficiently, aiming for first-contact resolution whenever possible Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies Perform basic product troubleshooting and explain results or app behavior clearly to customers Identify, document, and escalate complex or high-priority issues to the relevant internal teams Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT Actively contribute to improving processes, documentation, and the overall customer experience What we're looking for Excellent verbal and written communication skills in English Proven experience in customer support or customer experience, preferably in a B2C environment Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage) High attention to detail and commitment to accuracy in customer communication Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment Willingness to learn and understand our product, including basic technical and results-related concepts Skills that will help you excel in this position A customer-first mindset with a genuine passion for helping people Strong problem-solving and analytical thinking skills Ability to balance efficiency with quality and empathy A team player who communicates clearly and collaborates effectively across teams Comfortable working with KPIs and performance goals Curious, proactive, and motivated to continuously improve

Accessible Space, a national nonprofit provider of housing and personal care services to adults with disabilities, seeks a Full time Services Specialist in Las Vegas. The Services Specialist provides support to the Services Manager by providing direct and administrative support and mentoring staff. Duties include assisting in staff development by: meeting with staff; modeling appropriate work behaviors, directing work flow as needed; assisting staff with problem-solving. Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury, developmental disabilities, or behavioral health issues. Excellent communication, problem-solving, interpersonal, and organizational skills We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!! We want you to join our team! You will work with the best and brightest team members.

Career Title: Customer Care Center Specialist Department: Certification Note: Competitive salary commensurate with customer service experience FLSA: Non-exempt (hourly) Note: Union dues are 1.44% of bi-weekly paycheck Career Summary: The Certification team is looking for a dedicated Customer Care Center Specialist (CCCSP) that functions as an integral member of the American Nurses Enterprise (ANE) Customer Care Center and is primarily responsible for providing real-time first call resolution to incoming customer calls and for responding to customer inquiries received via email. The CCCSP handles calls and emails that impact individual nurses, health care organizations, state/regulatory bodies, and vendors. The CCCSP addresses and resolves questions or issues that include but are not limited to certification/verification, publications, financial transactions, and membership. The CCCSP must be able to work in a fast-paced environment, be able to multi-task, and always maintain calm and efficient demeanor. The CCCSP is the "customer face" of the ANE. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career. What You Will Do: General Duties: * Provides real-time first call resolution for incoming customer calls received via the queue. Average call volume for the Customer Care Center is 80 calls per day. Functions include assisting customers with general website navigation; providing general information on ANE products and services, including available webinars and promotional codes; creating or completing online certification, verification of certification, membership and publications orders; processing credit card payments for a variety of products including payment for balances due; and providing general information regarding statuses of certification, verification, membership and publication orders. Documents all customer interactions in Personify contact tracking and escalate issues according to established processes. Meets service level expectations. Certification and Verification: * For certification and verification customers, they provide sensitive and accurate certification information to high-stakes customers including state boards of nursing, credentialing companies, and employers of certified nurses, according to clearly defined processes within the certification work unit. Is responsible for conducting in-depth research of detailed financial receipt inquiries from verification customers and providing accurate information on the status of prepaid verification accounts, resolving duplicate order issues, and providing available customer service recovery options such as free verification orders. This also includes the creation of certification and verification orders and processing credit card payments for verification and certification products. Processes tier-1 refunds as needed. Certification Application and Exams: * For certification application and exam issues, research customer issues within the Personify database, ImageSilo (online access to archived hard copy application items), and GEE (Prometric eligibility access) and resolve or determine escalation of a customer service issue, as appropriate. Publications: * For publications customers provide general information regarding the status of orders and accept payments for balances due for orders already created in Personify. Creates orders in Personify system for routine, Tier 1 orders and escalates upper Tier orders as appropriate, in line with SLA. Forwards Acknowledgements and invoices as appropriate for Tier 1 orders. Alerts Publications team of any trends or issues that need to be addressed at the system level. Membership: * For Membership, assist individual nurse members and potential members with tier-1 inquiries including but not limited to membership status, types of memberships available, membership rates, membership benefits, and payment status. Process requests such as updating credit card information, issuing a member card, transferring membership, resolving duplicate record issues, providing a receipt, and troubleshooting and resolving tier 1 payment issues including refunds. Create membership orders in Personify and process necessary payments for individuals requesting to join or reinstate their membership assuring the correct membership option is selected from a complicated structure established by the Constituent and State Nurses Associations (C/SNAs). Alerts Revenue Operations of any trends or issues that need to be addressed at the system level and Membership of any issues relating to benefits, fulfillment of incentives or general issues relating to ANA membership. Other Duties as Assigned: Responds to customer inquiries received as assigned, and follow-through to resolution of inquiries. Average email volume is 100 - 150 messages per day. Inquiries received via email include communication with high-stakes customers; financial research; and general research across Personify, ImageSilo, and GEE. Manage personal voicemail messages, email messages, and Personify contact tracking entries. Meets expectations for accuracy of responses and response time to all inquiries as established by departmental metrics. Sets up and maintains company verification accounts. Investigates and resolves all common verification-related concerns such as order status updates and reprint requests. Runs daily Personify print jobs to generate authorization to test notices, verification of certification letters, receipt of application notices, and renewal notices. These notices are time-sensitive and directly affect the ability of advanced practice registered nurses (APRNs) obtain/maintain appropriate state licensure and to be/remain employed. Processes hard copy requests for name changes, duplicate wall certificates and exam reassignments. Timely name changes may impact customer ability to test. What you bring to the American Nurses Enterprise: Education: * Associate degree in Business or equivalent work experience is required. Related Work Experience * One (1) to three (3) years of experience in an office environment or closely related work such as membership department, or service-oriented position. Skills Excellent administrative and computer skills. Strong critical thinking skills Strong critical thinking and analytical skills Strong customer service skills. Good organizational skills required. Requires strong people skills to deal with confidential issues. Ability to work on multiple tasks and prioritize the workload Strong verbal and communication skills with attention to detail required. Additional Qualifications * Able to multi‐task and work under pressure while maintaining a calm attitude with coworkers and/or candidates who call for assistance. Preferred Skills & Experience * Association work in a call center environment that is highly desirable. What ANE Offers You: Join us and support more than 5 million Registered Nurses in the United States. Every role within ANA contributes to a healthier world through the "Power of Nurses." An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care. Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB) Be a role model for embracing and empowering the uniqueness of every employee. Continuously innovating through creative and strategic initiatives. Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more Commitment to your career development and advancement through ANE learning and development programs (internally and externally). Work Schedule: Hybrid employees must work a minimum of 20% in the office. Location: Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910 Learn more about the American Nurses Enterprise: ************************************************* ************************************************************ The American Nurses Enterprise: Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF) Equal Opportunity Employer: The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. **Job Summary** As a Payload Specialist you will collaborate with solution architects and systems designers to perform live-fire evaluation of energetic solutions to enable effectiveness testing analysis (i.e. penetration, fragmentation, incendiary, etc). The energetics testing will help provide rapid assessment of materials, components, or payloads and inform strategic decision-making processes to help maximize mission effects while meeting safety, interoperability, customization, and affordability requirements. **Responsibilities** + Translate operational requirements into payload and component specifications for energetic materials and solutions. + Develop and implement Test Safety Plans (TSPs) and hazard analyses to ensure safe execution of live-fire and laboratory tests. + Plan and execute tailored test series including modeling, simulation, benchtop trials, and instrumented arena/chamber tests for payload effectiveness. + Operate and utilize advanced diagnostics such as high-speed video, flash X-ray, photon Doppler velocimetry (PDV), and pressure/Time of Arrival (TOA) probes during testing. + Support formulation tailoring, pressing, casting, and component/housing interface customization to optimize lethality, impulse, and fragmentation signatures. + Participate in small-scale sensitivity and shock-to-detonation transition experiments to assess and improve payload safety and performance. + Support integration of computational modeling and scale-up processes to close the loop between chemistry, processing, and measured performance. + Document and report test results, post-test analysis, and recommendations for operational tailoring and further development. **Key Qualifications** + Associate's degree in a related field with 7+ years of experience, or an equivalent combination of education and experience. + Demonstrated ability to solve complex problems and work as a part of team. + Exhibits technical knowledge and troubleshooting skills to complete complex assignments. + Ability to generate and follow procedures of significant complexity. + Demonstrates knowledge and understanding behind applications by creatively troubleshooting and correctly interpreting results. **Nice to Have** + Experience with model-based systems engineering (MBSE) methodologies. + Experience with DoD Architecture Framework (DoDAF) and/or Unified Architectural Framework (UAF). + Experience supporting DoD programs. + Active Top-Secret Clearance. **Benefits: Live an Extraordinary Life** We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life. + **Balance life through a compressed work schedule** : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time. + **Enjoy enhanced work flexibility, including a hybrid arrangement:** You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. + **Take time to recharge** : You get paid time off to support work-life balance and keep motivated. + **Prioritize wellness** : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. + **Better together** : Coverage for partners, gender-affirming care and health support, and family formation support. + **Build your financial future** : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. + **Advance your education** : Tuition assistance is available to pursue higher education. **A Work Environment Where You Succeed** For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: + Apply your talent to challenging and meaningful projects + Receive select funding to pursue ideas in scientific and technological discovery + Partner with world-class experts in a collaborative environment + Nurture and develop the next generation of scientific leaders + Give back to and improve our communities **Vaccinations & Safety Protocols** _Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws)._ _Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle._ The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. **No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.** For more information about our other openings, please visit ************************

Work Days: Tuesday thru SaturdayWork Hours: 6:30 a.m. to 2:30 p.m.Work Location: 1115 Mission Rd., San Antonio, TX 78210 Mission: Seton Home works to break the cycle of abuse and poverty by providing a caring home, education, and support services necessary to transform the lives of pregnant and parenting teen mothers and their children. Summary: Responsible for the overall wellbeing, care and supervision of adolescent mothers' ages 12- 18. Young adults 18-21 years old and their children ages 0-5 years old. The Teen Parent Specialist works in providing services to clients in a residential setting and applies trauma informed practices to provide a safe and caring environment. The Teen Parent Specialist is responsible for learning life skills and parenting curriculum and teach it to clients in their daily home-like environment. This role is authorized to take reasonable action necessary to carry out responsibilities assigned as long as such actions do not deviate from established organizational policies and are consistent with program guidelines and sound professional judgment. Position Responsibilities: *Plan, lead and implement parenting, educational, independent living skills, and recreational activities during your shift as assigned. * Build a positive relationship with each program participant and foster positive connections with mothers and their children. *Effectively manage the group of children assigned to you. Maintain and enforce agency policies and procedures to maintain youth rights and appropriate discipline. *Actively engage with participants with the goal of fostering positive and age appropriate development of each participant. Ability to meet deadlines and documentation completely and accurately in accordance with state licensing, contractors, and various funders. Conduct yourself in a professional manner as a representative of Seton Home with participants, staff, children, school staff and anyone who comes in contact with your role. Maintain positive culturally competent relationships with residents and staff. Required and responsible for documenting client progress and interactions via online database(s) Follow reporting and notification protocol for serious incidents. Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. Responsible for administering medication, as needed, to residents and their children; Provide input into development of resident treatment and service plans as appropriate to your supervisor. Learn and practice DFPS Client Youth Rights, Minimum Standards, contractor and funder requirements. Assume responsibility for transportation when needed to airport, court, activities, hospital emergencies, and other appointments as needed and when transporter is not available. Responsible for the care of tender age children 0-5 in the event that the mother refuses to parent child. Maintain and uphold agency policies regarding professional boundaries with clients. Apply de-escalation techniques and Emergency Behavior Intervention techniques as trained. Gain a working knowledge of policies. Possess maturity, sense of confidence and emotional stability. Must be sensitive to the service population's cultural and socioeconomic characteristics. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Code of Conduct and the Faith and Moral is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. As a Seton Home employee, attendance and successful completion of New Employee Orientation and Training is mandated for the position. The inability to meet this requirement will conclude employment with the Agency. Other duties as assigned. Shift Specific Expectation & Responsibilities: Morning Routine Participate in shift transition to obtain information regarding resident's well-being, areas of concern, updates from the leadership team, etc. Conduct medical cart exchange between shift transition to verify medications are accounted for and have been administered and properly logged on the medication logs, etc. Administer prescribed and OTC medications to clients and their children, as needed Ensure that residents and their children are woken up with sufficient time to prepare for their day and inform them of any appointments, meetings or sessions scheduled for the day according to the program daily calendar Transport clients to where they need to be, as needed Supervise, interact and engage clients who are unable to attend school/work Teach resident life-skills through daily interactions and assist residents with tasks as necessary This may include room cleanliness, hygiene practices, how to wash clothes, healthy eating habits, etc. Ensure basic needs of all participants and their children are met Complete room and safety checks with the goal to maintain a safe physical environment for all participants of the program Document client progress and interactions/services provided via online database system(s) Document and notify shift supervisor of any serious incident occurrences Lead and participate in client activities that are assigned during your shift; ensuring to document participation status in resident Activity Logs Process new medication and discard expired or discontinued medication, as necessary or directed by supervisor Process and distribute requested needs such as hygiene products, clothing, toiletries, etc. and document accordingly and timely in agency database Complete transition report with oncoming shift Competencies Competency Description Adaptability Ability to adjust to changing conditions and remain committed to excellence. Communication Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of communication and to diverse audiences. (Verbal and/or written) Critical Thinking Ability to actively and skillfully process and generate information and belief using a set of core skills - analysis, evaluation, inference, deductive reasoning, and inductive reasoning. De-escalation Ability to sense a potential or occurring crisis or volatile situation and engage in a manner that reduces the intensity or conflict. Empathy Ability to understand and share the feelings of another. Resilience Ability to deal effectively with pressure, and remain optimistic and persistent, despite challenging situations. Solution Oriented Ability to identify various challenges, think outside the box, be innovative, and formulate possible solutions. Stress Management Ability to remain focused and use emotional intelligence despite stressful situations and competing priorities. Teamwork Ability to listen and respond constructively with others fostering collaboration and team success. Technology Ability to apply technical knowledge and skills to solve a wide range of complex challenges, which may require innovation and attention to security of confidential information. Requirements Minimum Qualifications: * Education and Experience * Associate's Degree Preferred in a Human Services Field, Education, and Psychology etc. Minimum High School Diploma or GED. Physical Demands Frequency Lifting up to 20 to 40 pounds O Reach above shoulder height F Sitting F Reach below shoulder height F Walking F Driving F Running O Stooping F Standing C Pushing R Bending waist (forward or sideways) F Pulling O Balancing R Talking C Squatting R Hearing C Climbing R Crawling R Repetitive motions C Other: Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Seton Home is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at ******************** You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description $15.00

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking Peer Specialist for our Renascent Place program in San Jose, CA. About the role: The Peer Specialist provides outreach, case management, or rehabilitative services. This position, along with team members will provide outreach, engage, house, and wrap around clinical services to participants. These participants will be identified through county data and other assessment processes as being the most frequent users of emergency services, criminal justice, and other homeless/county services in the County. Program participants will have Serious Mental Health Disorders, Substance Use Disorders, and/or Chronic Health Conditions. The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. Our Benefits & Perks: $25.00-$27.50/ DOE 100% paid health, vision, and dental options 19 PTO days & 12 Holidays per year Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more 3% retirement match/contribution Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events Dynamic, mission-driven culture and supportive leadership. We support you in supporting others How You Make an Impact: Provide outreach and engagement to homeless adults to locate referred individuals. Locations include but are not limited to encampments, parks, shelters, treatment facilities, jail, court, etc. Help re-engage participants enrolled in the program who have lost contact with the team. Assist in interviewing and completing initial intakes with clients, gathering, and assembling related information, and maintaining appropriate records and files. Maintain thorough and concise case notes. Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, financial assistance, educational and employment services, housing, advocacy, socialization activities, and other services. Assist participants with establishing goals and strategies for increasing self-sufficiency. Assist participants with accessing public benefits (i.e., General Assistance, Food Stamps, and SSI). Support participants as they navigate the criminal justice and court systems. Advocate for participants by interacting with judges, court mental health staff, public defenders, etc. Help participants develop a Wellness Recovery Action Plan. Provide support, role modeling, and coaching to participants in the program. Attend clinical, administrative, and case conferencing meetings as dictated by the program supervisor. Enter all data on time and correctly to support program evaluation and outcomes tracking. Ensure proper and timely documentation of services including written case notes using the BIRP formats and billing services to Medi-Cal. Assist the Program Manager, Clinical Supervisor, and other staff as needed. Other duties as assigned. How You Meet Qualifications: High school diploma or equivalent required. Personal life experiences with recovery from addiction, homelessness, and/or mental health recovery required. Six months of field experience working with people experiencing homelessness. Use of personal vehicle and proof of a valid and current California Driver's License and current insurance along with a clean DMV record required. COMPETENCIES: Excellent verbal & written communication, organizational, and time management skills. Strong analytical and problem-solving skills with meticulous attention to detail. Ability to work well independently and collaboratively with teams. Possess an understanding of and practice cultural sensitivity. Experience in building rapport and engaging in the most difficult to serve participants. Experience and ability to build supportive and respectful working relationships with individuals with disabilities and/or are experiencing homelessness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless. Proficiency in Microsoft Office programs, systems, and platforms. Ability to learn and use required mobile devices and business-related applications. High degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice. Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Hours: Full-time (40 hrs/week) Salary Range: $18 - $20/hourly At Bethany Christian Services, we believe families providethe strongest foundation for care and connection. That's why we focus onstrengthening and empowering families, always advocating for family-centeredsolutions to keep children safe. Our work began in 1944 with the care ofa single child. Today, inspired by our faith, our aim is to demonstrate thelove and compassion of Jesus in our services for children, youth, andfamilies. Working at Bethany means joining a team of nearly 2,000 dedicatedprofessionals with diverse skills, serving communities across the country.Together, we're united in our mission and these shared values: we're motivatedby our faith, we support one another, we champion justice, we pursueexcellence, and we're in it for the long haul. As a Parenting Time Specialist, you will be primarily responsible for receiving referrals from Case Manager(s) to work with identified families on parenting skills and home organization. This individual is also responsible for documenting the involvement and provide feedback on goals, assessments and progress of the familial relationship to Case Manager. This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. ESSENTIAL JOB RESPONSIBILITIES Work collaboratively with the biological families while supervising parenting time; Coordinate visits with the children, biological parents, foster parents and case aides in accordance to the courts and/or case plan; Utilize the parenting time observation report to document interactions during visits; Redirect parents as needed to ensure physical and emotional safety for all involved parties; Use a strengths-based perspective in working with families; Write Parenting Time Assessment narrative for Updated Service plans and provide to the assigned Case Manager to input this information; Attend court hearing(s) and testify regarding families progress, as needed; Attend CWTI training, as requested; Assist with carrying a small caseload, as assigned; Complete other duties as assigned. QUALIFICATIONS: Bachelor's degree in Human Services, Social Work, or equivalent field of study from an accredited college; Must possess the ability to engage, and communicate effectively with a diverse group of individuals; Must possess excellent observation, and organizational skills; Excellent verbal and written communication skills; Work well under pressure and adaptable to change; Must have an ability to work flexible work hours to include some evenings and weekends; Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite; Must be 21 years old with a valid driver'slicense with at least 3 years driving experience to operate a vehicle on behalfof Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain areliable vehicle with proof of adequate insurance coverage; Pass a criminal history screen, including state and local child protection agency registries; Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. #LI-KD1

Hours: Full-time (40 hrs/week) Salary Range: $18 - $20/hourly At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our mission and these shared values: we're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Parenting Time Specialist, you will be primarily responsible for receiving referrals from Case Manager(s) to work with identified families on parenting skills and home organization. This individual is also responsible for documenting the involvement and provide feedback on goals, assessments and progress of the familial relationship to Case Manager. This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. ESSENTIAL JOB RESPONSIBILITIES Work collaboratively with the biological families while supervising parenting time; Coordinate visits with the children, biological parents, foster parents and case aides in accordance to the courts and/or case plan; Utilize the parenting time observation report to document interactions during visits; Redirect parents as needed to ensure physical and emotional safety for all involved parties; Use a strengths-based perspective in working with families; Write Parenting Time Assessment narrative for Updated Service plans and provide to the assigned Case Manager to input this information; Attend court hearing(s) and testify regarding families progress, as needed; Attend CWTI training, as requested; Assist with carrying a small caseload, as assigned; Complete other duties as assigned. QUALIFICATIONS: Bachelor's degree in Human Services, Social Work, or equivalent field of study from an accredited college; Must possess the ability to engage, and communicate effectively with a diverse group of individuals; Must possess excellent observation, and organizational skills; Excellent verbal and written communication skills; Work well under pressure and adaptable to change; Must have an ability to work flexible work hours to include some evenings and weekends; Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite; Must be 21 years old with a valid driver's license with at least 3 years driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage; Pass a criminal history screen, including state and local child protection agency registries; Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. #LI-KD1

Hours: Full-time (40 hrs/week) Salary Range: $18 - $20/hourly At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we're united in our mission and these shared values: we're motivated by our faith, we support one another, we champion justice, we pursue excellence, and we're in it for the long haul. As a Parenting Time Specialist, you will be primarily responsible for receiving referrals from Case Manager(s) to work with identified families on parenting skills and home organization. This individual is also responsible for documenting the involvement and provide feedback on goals, assessments and progress of the familial relationship to Case Manager. This position is expected to function effectively with regular supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. ESSENTIAL JOB RESPONSIBILITIES Work collaboratively with the biological families while supervising parenting time; Coordinate visits with the children, biological parents, foster parents and case aides in accordance to the courts and/or case plan; Utilize the parenting time observation report to document interactions during visits; Redirect parents as needed to ensure physical and emotional safety for all involved parties; Use a strengths-based perspective in working with families; Write Parenting Time Assessment narrative for Updated Service plans and provide to the assigned Case Manager to input this information; Attend court hearing(s) and testify regarding families progress, as needed; Attend CWTI training, as requested; Assist with carrying a small caseload, as assigned; Complete other duties as assigned. QUALIFICATIONS: Bachelor's degree in Human Services, Social Work, or equivalent field of study from an accredited college; Must possess the ability to engage, and communicate effectively with a diverse group of individuals; Must possess excellent observation, and organizational skills; Excellent verbal and written communication skills; Work well under pressure and adaptable to change; Must have an ability to work flexible work hours to include some evenings and weekends; Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite; Must be 21 years old with a valid driver's license with at least 3 years driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage; Pass a criminal history screen, including state and local child protection agency registries; Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. #LI-KD1

La Causa Social Services is dedicated to supporting youth and young adults with complex mental health, developmental, and behavioral needs as well as their families, and is seeking an engaging, upbeat, and supportive Parent Peer Specialist to join our Youth Comprehensive Community Services Team. Why Join La Causa, Inc.? Meaningful work supporting individuals and families in crisis. Collaboration with a network of professionals in crisis response. Professional development and training opportunities. Potential for career advancement within the organization. Competitive benefits and paid leave including a day off for your birthday! **$5,000.00 Hiring Incentive** (for this specific role) Your Role: As a Parent Peer Specialist, you will provide personalized support to parents and caregivers navigating services for children with complex mental health, developmental, and behavioral needs. Drawing from your own lived experience, you will empower families, advocate for their voices, and help them overcome barriers to accessing care. What You'll Do: Provide Personalized Support - Offer one-on-one support to parents and caregivers at home and in the community, helping them engage with services and achieve their family's goals. Reengage Disconnected Families - Reach out to parents who have disengaged or face barriers to participation. Understand their perspectives and work to reconnect them with needed services. Empower Parents and Caregivers - Help parents build skills in self-care, crisis management, and navigating systems of care. Provide mentorship and education to support youth and their families with ongoing needs centered around complex mental health, developmental, and behavioral needs. Advocate for Families - Ensure parents' voices are heard in meetings with youth child and family teams, schools, legal systems, and community partners. Collaborate with Care Teams - Work closely with care coordinators to ensure that the goals and needs of parents, as outlined in the care plan, are met. Share Insight and Expertise - Offer valuable input to the care team by sharing your understanding of the challenges parents face when raising children with complex needs. Ensure Compliance - Follow all legal, organizational, and contractual policies, including audits, licensing requirements, and program evaluations. Promote Communication and Cooperation - Build and maintain positive relationships with families, care teams, and community stakeholders. Fulfill Mandated Reporting Duties - Comply with all mandated reporting requirements related to child safety and welfare. Engage in Ongoing Learning - Attend meetings, training, and professional development activities as needed. Support the Team - Take on additional tasks as assigned to contribute to the success of the program. What we are looking for: Social Work or related field (Required). Master's degree from an accredited school in Social Work or related field (Highly preferred). Wisconsin Certification as a Peer Specialist and/or Parent Peer Specialist. Lived experience of parenting a child with mental health and/or developmental disabilities. Proven ability to work with and support children, young adults, and families. Bilingual (Spanish and English), spoken and written. (Highly preferred). Positive and People-Oriented - Friendly, approachable, and a good listener with an upbeat attitude and a collaborative spirit. Excellent organizational, and multitasking skills. Strong verbal, written, and interpersonal communication skills with the ability to work effectively in a team environment. Proficiency in Microsoft Office Suite. Reliable transportation, a valid Wisconsin driver's license, state-minimum auto insurance, and the ability to meet La Causa, Inc. driving standards. Must successfully pass all required criminal background checks. Day-to-Day setting: Work in both office and field settings (travel required) Flexible work hours including evenings or weekends, based on program needs. Regularly required to drive, stand, sit, reach, stoop, bend, and walk. Employee is frequently required to see, talk, or hear. Finger dexterity is also required. Infrequent lifting, including files, will be encountered. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions Connect with our Internal Recruiter: ****************** About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at *****************************

Bilingual Call Center Specialist Map Communications is seeking dedicated and detail-oriented Call Center Specialists to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. Key Responsibilities: Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor. Accurately gather and relay essential information, ensuring all message details are thorough and precise. Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated. Qualifications: A welcoming voice and an upbeat, professional tone. Strong command of the English language, including excellent spelling and grammar. Proficiency in a Windows-based computer environment. Ability to type 35 words per minute or more. Excellent attendance record. Availability to work one weekend day The ability to speak, read, and write in Spanish and English No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success. Join a company where your future is our priority! We are seeking team members who are passionate about building a lasting career and a stable future. Our Employee Stock Ownership Plan (ESOP) and excellent retirement benefits are designed to help you build wealth and security alongside us. Compensation and Benefits: Compensation: $19/hr Full-time employees are eligible for a robust benefits package including: Employee Stock Ownership Comprehensive Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance Policy Legal Assistance Shifts: Full Time Part Time Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Description Bilingual Call Center Specialist Map Communications is seeking dedicated and detail-oriented Call Center Specialists to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. Key Responsibilities: Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor. Accurately gather and relay essential information, ensuring all message details are thorough and precise. Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated. Qualifications: A welcoming voice and an upbeat, professional tone. Strong command of the English language, including excellent spelling and grammar. Proficiency in a Windows-based computer environment. Ability to type 35 words per minute or more. Excellent attendance record. Availability to work one weekend day The ability to speak, read, and write in Spanish and English No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success. Join a company where your future is our priority! We are seeking team members who are passionate about building a lasting career and a stable future. Our Employee Stock Ownership Plan (ESOP) and excellent retirement benefits are designed to help you build wealth and security alongside us. Compensation and Benefits: Compensation: $19/hr Full-time employees are eligible for a robust benefits package including: Employee Stock Ownership Comprehensive Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance Policy Legal Assistance Shifts: Full Time Part Time Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Job Posted by ApplicantPro

Map Communications is eagerly awaiting your application for our Full Time Overnight Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus,but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $17 / Hour Shifts Offered: Full Time - 40 hours per week, 8 hour shifts Overnight Hours Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Job Description Map Communications is eagerly awaiting your application for our Full Time Overnight Positions! Call Center Specialists at Map Communications provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus,but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Our benefits for Full Time Employees include: Employee Stock Ownership Full Medical, Dental, and Vision Benefits Paid Vacation Traditional 401K with company matching Free Life Insurance policy Legal Assistance Compensation: $17 / Hour Shifts Offered: Full Time - 40 hours per week, 8 hour shifts Overnight Hours Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today! Job Posted by ApplicantPro