Dispatcher jobs at American Residential Services

Job Description Transportation Dispatch Lead Syndeo Staffing has a direct-hire opportunity for the right person to join a family-owned ag-fertilizer company as a Transportation Dispatch Lead in El Dorado, Kansas. This role reports directly to the Vice President of Operations and is essential in leading the day-to-day functions and ensuring the safe, efficient, and timely movement of goods. The Transportation Dispatch Lead is responsible for ensuring the most efficient, cost-effective methods are utilized. This role involves working in a fast-paced environment and interacting with various stakeholders, including drivers, logistics personnel, and clients. Key Responsibilities: Lead daily transportation operations, including scheduling, dispatching, and communication to ensure seamless service and meet customer demand. Serve as the primary point of contact for drivers and logistics personnel, providing clear direction to resolve challenges and maintain delivery schedules. Respond to requests for transportation services from customers, employees, or other sources Develop and implement transportation strategies to optimize efficiency and cost-effectiveness Coordinate and schedule transportation activities, including route planning, vehicle maintenance, and driver assignments Ensure compliance with all relevant regulations and safety standards in accordance with DOT and FMCSA Monitor and analyze transportation metrics to identify areas for improvement. Mentor and guide transportation team members, fostering a collaborative and high-performance culture. Develop and maintain relationships with clients and vendors by providing exceptional customer service and resolving issues in a timely manner Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in logistics, supply chain, or related field preferred. Previous experience in transportation dispatching or logistics management dealing with Federal and State Department of Transportation laws and regulations required Proficiency in Microsoft Office Suite and transportation software such as Fleet Management Systems or GPS routing tools. Ability to work under pressure and meet tight deadlines; strong organizational, problem-solving, communication, and leadership skills. Schedule: Monday - Friday 7:30 am - 5:00 pm. This position may be subject to overtime based on delivery schedules. $18/hour BOE

Transportation Dispatch Lead Syndeo Staffing has a direct-hire opportunity for the right person to join a family-owned ag-fertilizer company as a Transportation Dispatch Lead in El Dorado, Kansas. This role reports directly to the Vice President of Operations and is essential in leading the day-to-day functions and ensuring the safe, efficient, and timely movement of goods. The Transportation Dispatch Lead is responsible for ensuring the most efficient, cost-effective methods are utilized. This role involves working in a fast-paced environment and interacting with various stakeholders, including drivers, logistics personnel, and clients. Key Responsibilities: Lead daily transportation operations, including scheduling, dispatching, and communication to ensure seamless service and meet customer demand. Serve as the primary point of contact for drivers and logistics personnel, providing clear direction to resolve challenges and maintain delivery schedules. Respond to requests for transportation services from customers, employees, or other sources Develop and implement transportation strategies to optimize efficiency and cost-effectiveness Coordinate and schedule transportation activities, including route planning, vehicle maintenance, and driver assignments Ensure compliance with all relevant regulations and safety standards in accordance with DOT and FMCSA Monitor and analyze transportation metrics to identify areas for improvement. Mentor and guide transportation team members, fostering a collaborative and high-performance culture. Develop and maintain relationships with clients and vendors by providing exceptional customer service and resolving issues in a timely manner Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in logistics, supply chain, or related field preferred. Previous experience in transportation dispatching or logistics management dealing with Federal and State Department of Transportation laws and regulations required Proficiency in Microsoft Office Suite and transportation software such as Fleet Management Systems or GPS routing tools. Ability to work under pressure and meet tight deadlines; strong organizational, problem-solving, communication, and leadership skills. Schedule: Monday - Friday 7:30 am - 5:00 pm. This position may be subject to overtime based on delivery schedules. $18/hour BOE

**ERO Emergency Response Officer or Emergency Response Team Member TMMI** **Benefits Include:** Weekly Pay Health- Anthem Blue Cross Blue Shield Dental- Aetna Vision- VSP Accrued PTO Time 401K Long Term, Short Term Disability Free Life Insurance Policy of $10K Free Uniforms Growth Opportunity _Firefighter 1&2, Hazmat Awareness and Operations Required,_ _Must also be EMR certified (or EMT certified)_ **Securitas is the most locally focused security company in the United States, with over 640 local branch managers and approximately 86,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile guarding, remote guarding, and corporate risk management. These openings will fill up quickly. Please submit your resume and application today!** **Job Description** + Responds to emergency scenes including, but is not limited to, fire, medical, bomb threats, flooding, sprinkler system discharge, elevator emergencies, hazardous materials, inclement weather, and numerous other types of incidents. + Arrives on scene, performs scene size up, and relays information to central dispatch center and on-duty supervisor of current situation and any immediate needs. + Performs rescue procedures to include, but is not limited to, vehicle extrication, machinery extrication, and high angle and low angle rescue. + Performs fire suppression efforts utilizing fire apparatus, hydrants, hose stations, and portable and wheeled fire extinguishers. + Responds to hazardous material emergencies and provides spill containment efforts for both small and large releases. + Responds to medical emergencies, initiates patient assessment and/or stabilization, prepares and transports patients to onsite medical clinic. + Relays patient care information to medical personnel to include, but is not limited to, patient information, medical history, vitals, and treatments. + Administers treatment of injuries and illnesses following established medical protocols and procedures at the emergency scene or in specialized response vehicle. + Performs triage duties during mass casualty incidents. + Provide standard security duties to include, but is not limited to, unlocking doors, escorts to visitors, guests, and team members, patrol buildings and parking lots, and report back to central dispatch center and on-duty supervisor any irregularities. + Prepares logs and reports as required. + Other job related duties as assigned. **Requirements** + N.F.P.A. Firefighter 1 and 2 required + Hazardous Materials Awareness and Operations Level certifications + National Registry or State of Indiana Emergency Medical Technician (EMT) or Emergency Medical Responder (EMR) certification + Out of state certifications must be transferable to Indiana and must be completed within 90 days of hire + Must be able to meet and continue to meet any applicable state, county, and local certification requirements for Emergency Medical Technician (EMT) or Emergency Medical Responder (EMR) level certification. + With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling. Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. EOE/M/F/Vet/Disabilities Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

The Dispatcher is responsible for coordinating all driver communication, logistics scheduling, and transportation workflow for the facility. Serving as the primary point of contact for our drivers, vendor partners, and onsite operations, the Dispatcher ensures timely pick-ups, deliveries, and documentation accuracy. This role helps maintain smooth facility operations by monitoring driver activity, managing dispatch calendars, supporting shipping and receiving, and assisting with inventory tracking. The Dispatcher plays a key role in ensuring efficient transportation flow and strong communication across teams. Our Story… So Far Founded in 1989 and headquartered in Dallas, Texas, PLA is a national supply chain solutions provider offering Pallet Management Services, 3PL Services, Reverse Logistics Services, and Freight Brokerage & Transportation Management Services, handling over 115 million pallets per year for more than 1,500 customers. As one of the largest pallet manufacturing and recycling companies in the United States, PLA operates 76+ facilities, employs over 3,500 team members across 23 states, and continues to grow both organically and through acquisition. About the Division PLA - Supply Chain Services, part of the PLA Family of Companies, is a leading provider of comprehensive supply chain solutions, transforming how businesses manage logistics. Through innovation, expertise, and state-of-the-art facilities, we ensure efficient, safe, and reliable operations from start to finish. Here's What We Offer PTO (Paid Time Off) Full Benefits: Medical, Dental, and Vision Insurance - 3 medical plan options through Blue Cross Blue Shield with low weekly premiums starting as low as site plan allows Health Savings Account (HSA) - Company contribution up to $750 annually 401(k) with Company Match Flexible Benefits - Multiple plan options to fit your needs and budget Prescription Drug Coverage - Low copays starting at $10 for generic medications FREE Life Insurance & AD&D - Provided at no cost Vision Benefits - $10 eye exams and $150 frame allowance Dental Coverage - 100% preventive care coverage with MetLife plans Additional Voluntary Benefits: Short-Term Disability (STD) MetLife Legal & Identity Theft Services Pet Insurance through ASPCA Employee Assistance Program (EAP) - Free confidential support for personal or work-related challenges What You'll Be Doing As a Dispatcher, your responsibilities will include: Managing the daily dispatch of facility drivers for all pick-ups, returns, and vendor deliveries Staffing the logistics/dispatch window, greeting drivers, vendors, and customers Maintaining ongoing communication with drivers and tracking movements throughout the day Coordinating with external carriers to ensure timely pick-ups and deliveries Obtaining and submitting driver paperwork, bills of lading, and vendor documents accurately into internal systems Assisting with scheduling mulch pick-ups and CHEP pallet returns Supporting shipping and receiving with inventory tracking and documentation as needed Assisting facility leadership in managing dispatch and order calendars Escalating issues or delays to the Transportation Manager as appropriate Building strong, collaborative partnerships with PLA staff, vendors, drivers, and customers Performing other duties as assigned to support the transportation and logistics team What We're Looking For 2+ years of experience as a dispatcher, logistics coordinator, or related role Familiarity with DOT regulations is preferred Strong communication and customer service skills Ability to multi-task in a fast-paced logistics environment High School Diploma or equivalent preferred Any combination of education and experience will be considered Physical Requirements Prolonged sitting and computer work Ability to lift up to 15 pounds Ability to walk into warehouse and outdoor dock areas as needed Must wear PPE when entering production areas Work Environment Majority of duties performed in a climate-controlled office Occasional exposure to warehouse environments where PPE is required Interaction with drivers, vendors, and facility operations staff Warehouse areas may include noise, forklift traffic, and variable temperatures PLA and its Family of Companies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance or accommodation during the application process due to a disability, it is available upon request by contacting *****************. No applicant will be penalized for requesting assistance.

The Dispatcher is responsible for coordinating all driver communication, logistics scheduling, and transportation workflow for the facility. Serving as the primary point of contact for our drivers, vendor partners, and onsite operations, the Dispatcher ensures timely pick-ups, deliveries, and documentation accuracy. This role helps maintain smooth facility operations by monitoring driver activity, managing dispatch calendars, supporting shipping and receiving, and assisting with inventory tracking. The Dispatcher plays a key role in ensuring efficient transportation flow and strong communication across teams. Our Story… So Far Founded in 1989 and headquartered in Dallas, Texas, PLA is a national supply chain solutions provider offering Pallet Management Services, 3PL Services, Reverse Logistics Services, and Freight Brokerage & Transportation Management Services, handling over 115 million pallets per year for more than 1,500 customers. As one of the largest pallet manufacturing and recycling companies in the United States, PLA operates 76+ facilities, employs over 3,500 team members across 23 states, and continues to grow both organically and through acquisition. About the Division PLA - Supply Chain Services, part of the PLA Family of Companies, is a leading provider of comprehensive supply chain solutions, transforming how businesses manage logistics. Through innovation, expertise, and state-of-the-art facilities, we ensure efficient, safe, and reliable operations from start to finish. Here's What We Offer * PTO (Paid Time Off) * Full Benefits: * Medical, Dental, and Vision Insurance - 3 medical plan options through Blue Cross Blue Shield with low weekly premiums starting as low as site plan allows * Health Savings Account (HSA) - Company contribution up to $750 annually * 401(k) with Company Match * Flexible Benefits - Multiple plan options to fit your needs and budget * Prescription Drug Coverage - Low copays starting at $10 for generic medications * FREE Life Insurance & AD&D - Provided at no cost * Vision Benefits - $10 eye exams and $150 frame allowance * Dental Coverage - 100% preventive care coverage with MetLife plans * Additional Voluntary Benefits: * Short-Term Disability (STD) * MetLife Legal & Identity Theft Services * Pet Insurance through ASPCA * Employee Assistance Program (EAP) - Free confidential support for personal or work-related challenges What You'll Be Doing As a Dispatcher, your responsibilities will include: * Managing the daily dispatch of facility drivers for all pick-ups, returns, and vendor deliveries * Staffing the logistics/dispatch window, greeting drivers, vendors, and customers * Maintaining ongoing communication with drivers and tracking movements throughout the day * Coordinating with external carriers to ensure timely pick-ups and deliveries * Obtaining and submitting driver paperwork, bills of lading, and vendor documents accurately into internal systems * Assisting with scheduling mulch pick-ups and CHEP pallet returns * Supporting shipping and receiving with inventory tracking and documentation as needed * Assisting facility leadership in managing dispatch and order calendars * Escalating issues or delays to the Transportation Manager as appropriate * Building strong, collaborative partnerships with PLA staff, vendors, drivers, and customers * Performing other duties as assigned to support the transportation and logistics team What We're Looking For * 2+ years of experience as a dispatcher, logistics coordinator, or related role * Familiarity with DOT regulations is preferred * Strong communication and customer service skills * Ability to multi-task in a fast-paced logistics environment * High School Diploma or equivalent preferred * Any combination of education and experience will be considered Physical Requirements * Prolonged sitting and computer work * Ability to lift up to 15 pounds * Ability to walk into warehouse and outdoor dock areas as needed * Must wear PPE when entering production areas Work Environment * Majority of duties performed in a climate-controlled office * Occasional exposure to warehouse environments where PPE is required * Interaction with drivers, vendors, and facility operations staff * Warehouse areas may include noise, forklift traffic, and variable temperatures PLA and its Family of Companies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you need assistance or accommodation during the application process due to a disability, it is available upon request by contacting *****************. No applicant will be penalized for requesting assistance.

Details: Job Title: Operations Dispatch Coordinator Our client is seeking a Dispatcher to support refinery and industrial construction projects in Martinez, CA. This role is responsible for coordinating workforce deployment, tracking crew assignments, and supporting daily field operations to ensure jobs are staffed efficiently and safely. Key Responsibilities: Coordinate daily dispatch of craft labor, supervisors, and support personnel to refinery job sites Communicate schedules, start times, and job locations to field personnel Track workforce availability, callouts, and schedule changes Maintain accurate records of crew assignments, hours, and site access requirements Support onboarding logistics including badging, orientation, and site requirements Communicate with project managers, superintendents, and field leadership regarding manpower needs Assist with timekeeping verification and daily reporting Respond to last-minute staffing changes in a fast-paced environment Ensure compliance with refinery safety and access requirements Qualifications: Previous dispatch or coordination experience, preferably in construction, industrial, or refinery environments Strong communication and organizational skills Ability to manage multiple priorities and changing schedules Proficiency with Microsoft Office and scheduling tools Comfortable working in a high-volume, deadline-driven environment Knowledge of refinery access requirements and craft labor coordination is a plus Work Environment: Office-based role supporting refinery and industrial construction sites Early mornings, extended hours, and flexibility required based on project needs Frequent communication with field crews and site leadership

Triple Canopy: PPO #120047, A Constellis Company CA Main Office: 915 Highland Pointe Drive Ste 250 | Roseville, CA 95678 Monitor security alarm systems in from various buildings across the San Diego area. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. Identify potential threats and required assistance and determine when and where to dispatch officers to. PAY TRANSPARENCY/COMPENSATION: $23.50/HR RESPONSIBILITIES: Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances. Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices QUALIFICATIONS: Must meet one (1) of the below experience requirements. Prior military with honorable discharge at a rank of E4 or above OR One Year of licensed Unarmed Security Officer experience (Less than Lethal acceptable) with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions Must have an active BSIS card. Existing dispatch or use of a multi-system phone system is required with knowledge of how a 24-hour emergency communication center operates; familiarity with public safety functions and concerns; and knowledge of public safety communications environment, demands and requirements and related laws, to include regulations and systems. Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements. Must have CPR Must be a U.S. Citizen with a social security card. Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error. Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening Ability to work under stress and to respond to emergency communications Excellent communication and phone skills. Ability to handle filing and other administrative duties. Successful completion of Critical testing may be required prior to hire (provided by company) Working Conditions: Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone. Physical Requirements: Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.

BENEFITS: Benefits are available day one, no waiting period. Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system. Health insurance Dental insurance Vision insurance Life insurance Employee assistance program Paid time off 401(k) matching GENERAL FUNCTION/DUTIES: Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority. Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units. Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship. Most dispatchers must be prepared for field service on a moment's notice when on duty. Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition. Maintain awareness of all field units' status and location and assist in coordinating the activities of all field units. Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems. Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information. Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods. Update and maintain emergency contacts lists, emergency response information and general business administration contact lists. Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work. Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate. Take messages and make calls for on duty personnel as requested. Search master recordings for needed information. Manually activate interior and exterior doors from the dispatch office. Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use. Test and inspect equipment as required. Provide general instruction to new employees and assume the responsibilities of a Supervisor if one is not available or not on duty. Participate in formal classroom and informal field training sessions, workshops, drills and exercises to learn and practice new techniques. Attend mandatory continuing education classes. Perform other duties not specifically presented in this description as required. REQUIREMENTS/QUALIFICATIONS: Preference for candidates with EMS dispatch experience. Must possess the ability to engage in multiple activities simultaneously. Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public. Must have a working knowledge of the street system in Cambridge and the surrounding area. Must also have knowledge of how to use the street guides used by Pro EMS. Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances. Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone. Must comply with all company mandated safety programs and OSHA mandates such as tuberculosis screening, HAZCOM and bloodborne/airborne pathogen training. Must be able to sit for extended periods of time. WORKING CONDITIONS: This Position will be performing tasks in the customary office environment. The person should have the ability to work in a stressful environment while performing multiple tasks simultaneously, with the possibility of long hours and irregular times/days. All applicants must successfully pass a pre-employment physical agility test, drug screen and background check once a conditional offer of employment has been made. Pro EMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ancestry, national origin, age, disability, handicap, pregnancy, genetics, veteran status or other protected status. DISCLAIMER: The information provided in this description is designed to indicate the general nature and level of work performed within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. Management has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.

ESSENTIAL FUNCTIONS Schedule, route, and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. Requirements POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills -- Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus Ability to travel to office location to perform shifts In-office position, this is not a remote opportunity SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist Salary Description $17

Job DescriptionDescription: ESSENTIAL FUNCTIONS Schedule, route, and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. Requirements: POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills -- Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus Ability to travel to office location to perform shifts In-office position, this is not a remote opportunity SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist

Apply for a Job Apply for a Job for JAWS Users Create a Profile Create a Profile for JAWS Users System Requirements DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES Receive, review and transmit emergency-related and law enforcement-related communications by operating emergency 9-1-1 communication systems, computer systems, telephone networks, and a worldwide police telecommunications system in order to disseminate information on emergencies, answer complaints, and transmit broadcast orders to coordinate the dispatching of public safety personnel. Receive, review and transmit emergency and non-emergency test calls to ensure proper operation, location information and routing. Provide information via communications systems to coordinate the activities of emergency and other public safety personnel who are engaged in responding to critical incidents and major threats to public safety and/or security such as natural disasters, fires, domestic abuse reports, emergency medical situations, psychological commitments, vehicle pursuits, surveillance, searches, safety hazards, etc., Respond to requests for information from agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence on subjects such as drug interdiction and terrorist activities, etc. Utilize numerous federal, state and municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating and forwarding information to other federal, state, municipal and international law enforcement and emergency response or management agencies, which includes utilizing the Massachusetts Criminal Justice Information System (CJIS). CJIS comprises, but is not limited to, in-state systems such as the Board of Probation (BOP) files, the Warrant Management Systems (WMS) and the Registry of Motor Vehicles (RMV) files, and national/interstate law enforcement information systems such as the National Crime Information Center (NCIC), Interstate Identification Index (Ill), and the National Law Enforcement Telecommunications Systems (Nlets). Assist with coordination and mobilization of rescue, fire and emergency medical services on a regional and statewide basis and participate in coordination of emergency and non-emergency responses when required. Respond to incoming requests for information from other agencies, news media and the general public to provide both law enforcement-oriented and general information about topics such as weather conditions, road conditions and travel directions. Pre-Employment Requirements - Candidates must pass a pre-employment screening which includes\: 1) Drug screening; 2) A criminal records check based upon fingerprint examination; 3) A background check to include criminal, employment, personal and, if applicable, military service history; and 4) For positions in the Public Safety Dispatcher Series, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. Provide administrative assistance and maintain records and files of radio transmissions and messages received and/or transmitted via computer, telecommunications and 911 network systems. Perform routine clerical duties such as sorting, organizing, and copying files and reports, and producing copies of call recordings that have been stored on electronic media to fulfill records requests and to assist with recordkeeping for the communications center. Operate an emergency TTY/TDD system for the hearing impaired public and facilitate operation of a language line system for the non-English speaking public. Testify in court as a material witness relative to work product and related activities when required. Pre-Employment Requirements - Candidates must pass a pre-employment screening which includes\: 1) Drug screening; 2) A criminal records check based upon fingerprint examination; 3) A background check to include criminal, employment, personal and, if applicable, military service history; and 4) For positions in the Public Safety Dispatcher Series, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. To Apply: Please upload both Resume and Cover Letter for this position when applying. Tell us about a friend who might be interested in this job. All privacy rights will be protected. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast paced environments where multi-tasking is required, and (B) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.* * A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted. Applicants are required to successfully complete a critical skills assessment prior to hire. Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment. Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment.. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. PAY TRANSPARENCY/COMPENSATION Hourly Rate $22.29 Health and Welfare $4.93/hr RESPONSIBILITIES Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances. Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices QUALIFICATIONS: US Citizenship Required Candidates will be required to undergo a background check High School diploma or GED Ability to work under stress and to respond to emergency communications Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center Excellent phone skills Be able to handle filing and other administrative duties Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy Hold Secret security clearance or have the ability to gain/maintain one BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring variable shifts, including weekends and holidays. PHYSICAL REQUIREMENTS May be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light. Will be required walk up two (2) flights of stairs to reach assigned working area and back down as needed.

The Security Command Center Dispatcher will monitor video surveillance systems, electronic access control systems and other security and facility alarm systems protecting lives and property as assigned. Pay Rate: $26.27/hr H&W $5.43 Available Shift: Friday-Saturday 10pm-6 am RESPONSIBILITIES Use the approved proper radio language and assure proper radio procedures are followed Monitors and operates Close Circuit Television System (CCTV) during assigned tour of duty Receives all routine and emergency calls for assistance Dispatches Protective Security Officers and appropriate Security Supervisory personnel via radio or telephone to emergency calls for assistance or service on a priority basis in accordance with established rules and procedures Prepares the computerized operations log ensuring that all information is accurately recorded in the log prior to completion of their assigned tour Monitors motion intrusion and/or panic alarm computer systems and other alarm panels in the Security Command Center Responds to emergency 911 calls by providing emergency dispatching services Ask vital questions and provide pre-arrival instructions for first responders Maintains maps, checklists, and charts, including automated programs Operates and maintains multi-line telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the Security Command Center Prepares and maintains reports and records relating to emergency responses Perform other duties as assigned Regular, in-person attendance is required QUALIFICATIONS 5 years of experience as a dispatcher security/law enforcement/military setting, including: monitoring and directing response to security law enforcement, and life safety communications; operating a variety of communications and security equipment; compiling and preparing reports related to events occurring in the operation of police control center; receiving routine and emergency calls and dispatching police/security/medical personnel Preferred served as a supervisor in a dispatch center Must possess a valid unrestricted automobile driver's license Must be a citizen of the United States, possessing a social security card issued by the Social Security Administration Must possess a high school diploma or equivalent Must be able to fluently read, write, and speak English Must be capable of passing a company and government background check, drug test, and Form 306 Must be 21 years or older Ability to develop and maintain cooperative and professional relationships with fellow employees within a team environment Ability to use logic and reasoning to reach conclusions and approaches to problems Ability to use judgement and decision-making skills to evaluate situations Ability to think quickly Ability work under stressful situations Ability actively listen and communicate effectively through clear speech and hearing BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach WORKING CONDITIONS Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions. Part Time - SATURDAY & SUNDAY - 2100-0500 (16.0 hours) PHYSICAL REQUIREMENTS Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures Must meet all physical and psychological standards as required by the contract Travel may be required

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management. Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary. Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products - Word and Excel. Responsible for being at work every scheduled day, on time and in uniform. Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area. Assist Facility Managers with other duties as needed. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education Required: High School Degree or equivalent. Experience/Knowledge: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record. Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company. Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management. Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary. Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products-Word and Excel. Responsible for being at work every scheduled day, on time and in uniform. Possess a valid DOT Medical Card to be carried at all times, while on duty. Have and maintain an acceptable DMV record. Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area. Assist Facility Managers with other duties as needed. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education Required: High School Degree or equivalent. License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company. Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio. Salary Range: $17.00 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management. Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary. Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products - Word and Excel. Responsible for being at work every scheduled day, on time and in uniform. Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area. Assist Facility Managers with other duties as needed. Qualifications Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education Required: High School Degree or equivalent. Experience/Knowledge: Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record. Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company. Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours. Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio. Salary Range: $24.00 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. Application Deadline: 12/20/2025 (The application deadline referenced above reflects the estimated closing date for this role). SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Job Description Join TriCore Logic as a Full-Time Service Desk Dispatcher and be at the heart of our fast-paced IT action in beautiful Fort Wayne, Indiana! This onsite role offers an exhilarating opportunity to be the first line of defense in resolving customer challenges while collaborating with a dynamic team that thrives on innovation and excellence. You'll engage with cutting-edge technology, develop your problem-solving skills, and contribute to our unwavering commitment to integrity. If you love a work environment that's fun, flexible, and customer-focused, this is the place for you! With our high-performance culture, your contributions will make a real impact every day. So, if you're ready for an adventure where your skills will shine, apply now! You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Unlimited Paid Time Off. We can't wait to meet you! Hello, we're TriCore Logic TriCore Logic is a trusted IT and CyberSecurity partner for small to mid-sized businesses across northeast Indiana. We're more than just a service provider-we're a close-knit team that values collaboration, mutual support, and doing what's right for our clients. At TriCore, we believe that a healthy work-life balance and a positive, team-oriented culture are essential to both personal and professional success. When our people thrive, our clients do too. Day to day as a Service Desk Dispatcher As a Service Desk Dispatcher at TriCore Logic, you'll manage the flow of daily service requests and help keep our technicians working at peak efficiency. Each day, you'll review incoming tickets, confirm details, assign priorities, and schedule the right technical resources based on availability and SLAs. You'll be the main point of contact for clients, communicating updates, gathering any missing information, and coordinating next steps. Throughout the day, you'll monitor technician workloads, ensure time entries stay current, and escalate requests that need additional attention. You'll work closely with both internal and field technicians, follow established PSA processes, and help drive fast turnaround times and strong client satisfaction. It's a role built for someone who thrives on organization, quick decision-making, and keeping operations running smoothly. What matters most To thrive as a Service Desk Dispatcher at TriCore Logic, you'll need a mix of essential skills that will set you up for success in our dynamic cyber security environment. First and foremost, excellent communication skills are crucial. You'll need to articulate technical concepts clearly to customers who may not have a technical background. Being a problem-solver is a must; you'll encounter a variety of challenges and will need to think on your feet to find creative solutions. Organizational skills will help you manage incoming requests and prioritize tasks efficiently. A strong customer focus is key, as you'll be building relationships and ensuring client satisfaction at every turn. Finally, a willingness to learn and adapt will allow you to stay ahead in this ever-evolving field. Embrace your curiosity, and you'll flourish in this exciting role! Join our team today! If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you! By submitting this application, I understand and agree that TriCore may conduct a background screening, which may include verification of employment, education, criminal history, and other relevant records, in accordance with applicable laws. I understand that any employment offer is contingent upon successful completion of this screening.

Full-time Description Monitor and respond to voicemail messages and incoming calls promptly Dispatch technicians to service calls based on availability, location and priority Answer phones courteously and professionally, providing assurance to customers that their issue is a priority Proactively notify customers of technician delays or rescheduling needs; alert them when the technician is en route Ensure all calls are addressed from the dispatch list by the end of each business day Prepare and organize next-day service calls and printed call slips Schedule service agreement visits according to contract timelines and customer availability Maintain and update customer contract information in the system Track and log technician hours, including work time, vacation and personal time Assist with preparation of monthly and quarterly reports and customer communications Perform additional administrative and dispatch-related duties as assigned by management Requirements High school diploma or GED required Excellent verbal and written communication skills Strong multitasking and organizational abilities Professional demeanor with a customer-first mindset Proficient in Microsoft Office and capable of learning internal systems Punctual and reliable attendance in accordance with company policy

The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan. Benefits Medical Insurance Dental Insurance 401K retirement Competitive Compensation Year-Round Work Drug Free Workplace Initiative, integrity, and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include: Assisting the Department Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job and the experience and capabilities of available technicians. Maintaining a working relationship with account's to build the customer base. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Department Manager. Performing related staff-level duties as directed by the Department Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field. Basic knowledge of HVACR technology is a plus. Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls. Skill and ability to sell service jobs and service contracts, in a letter, and on the phone. Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers. Current (state) driver's license. Compensation: $16.00 - $19.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!