American Savings Bank jobs in Urban Honolulu, HI - 107 jobs

Primary Purpose of Job Safely handles customer documents, ensuring important records are retained and available when needed. Uses the enterprise content management system (ECM) on a daily basis to scan, index, and archive new documents. Major Job Accountabilities Understands the records retention strategy and how to transform physical documents to digital records Prepares, maintains, and monitors accurate filing and retention of documents by the given SLA's . Understands and follows document retention policies and destruction schedules to ensure compliance with applicable laws and regulations. Promotes awareness, understanding and adoption of the records strategy through collaboration with business units across the organization Analyzes and reviews existing processes and procedures and makes recommendations for process improvement. Collaborates with teammates by responding to requests promptly, asking thoughtful questions and providing constructive feedback. Performs work at the assigned work location. Required Skills or Training Analytical: Excellent analytical and critical thinking skills to make sounds decisions and provide problem resolution. Able to use data to answer business questions and communicate through reporting. Communication: Excellent verbal, written and interpersonal skills. Customer Service: Ability to provide excellent customer service internally and externally. Must be able to keep sensitive customer and bank information confidential and secure. Organization: Excellent organization skills and attention to detail. Able to organize and effectively manage workload through prioritization. Personal: Demonstrated ability to work independently, effectively and efficiently to prioritize shifting deadlines in a fast paced and high-volume production work environment. Possesses a proactive and professional work attitude. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client's credit and non-credit needs are met in a timely and profitable manner. The PRO negotiates credit in types, amount, and structure that is appropriate to the company's borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group. Bachelor's degree preferably in business or related area from an accredited institution, or equivalent work experience. Level is dependent on years of experience and size/complexity of prior positions held. Commercial lending experience, preferred. Loan work out training and/or experience helpful. Relevant product and service knowledge. Sales or marketing experience with corporate/business relationship management experience. Level I: Minimum 3 years of commercial credit experience or commercial credit underwriting experience preferred. Level II: Minimum 4-5 years of commercial credit experience or commercial credit underwriting experience preferred. Level III: Minimum 7 years of commercial credit experience preferred or commercial credit underwriting experience preferred. Level IV: Minimum 7 years of commercial credit experience including commercial credit underwriting experience preferred. Must have a thorough understanding of all aspects for financial statements and their analysis including cash flow lending. Demonstrated proficiency with personal computer and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Well-developed analytical and problem solving skills. Excellent writing, speaking, and presentation skills. Must have the ability to express complex ideas in concise and simple terms. Possesses appropriate understanding of financial statements and their analysis, including cash flow lending. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Is a team player. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Markets appropriate and profitable credit and non-credit products and services to existing and prospective bank clients; maintains ongoing dialogue with company management concerning the company's strategy, position and prospects; builds relationships with existing referral sources and cultivates new referral sources both internally and externally. Develops and executes a client relationship strategy plan to achieve win/win solutions for bank and client. Regularly assesses and evaluates company management, its business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. Negotiates and provides needs-based solutions of credit and non-credit products & services to existing & prospective clients. Regularly calls on clients and records in written memorandum to the credit file the results of the call. Provides the Commercial Credit Group with current and forward looking information to facilitate the completion of the Credit Write-up, quarterly Asset Quality Report, and annual reviews for stand-alone term loans or multi-year facilities. Prepares formal written request for credit assistance in a timely manner in order to renew, cancel or restructure credit facilities. Prepares and updates the Client Information Sheet as needed. Prepares Risk Adjusted Return On Capital (RAROC) worksheet as needed. The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client's borrowing needs and financial capacity. Ensures that Borrower and Transaction Risk Ratings are accurate at all times, and promptly changes risk rating to reflect changed conditions; responsible for ensuring that the system of records accurately reflects current risk ratings. Facilitates the credit documentation and booking process with Bankoh Loan Center by negotiating documents with the client and obtains client signatures. Performs all other miscellaneous responsibilities and duties as assigned.

Under the direction of the Manager, this position plans and performs independent testing of the Bank's system of internal controls, proposes revisions to update and strengthens controls and control descriptions, and makes recommendations to enhance business unit processes. Bachelor's degree from an accredited educational institution or equivalent work experience. Minimum 12 years of work experience in banking, audit, regulatory compliance and/or risk management. Process improvement and/or project management experience in lead roles required. Experience with or knowledge of monitoring, testing, and risk assessment. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank systems and software. Knowledge of current accounting principles and practices, including internal control concepts. Excellent interpersonal, presentation, written and oral communication skills. Able to engage with all levels of the organization. Strong attention to detail and analytical skills. Self-starter, able to prioritize work to achieve the required objective in a timely manner. Able to identify and define problems; conduct research and analyze information and various situations relating to data management issues. Must be able to recommend and discuss solutions / alternatives to complex compliance issues clearly and concisely with any level of staff. Able to work flexible hours including holidays, weekends and evenings as necessary. Supports the Bank's Risk Culture: Supports and promotes a robust enterprise risk management culture, through demonstration of knowledge and experience, skillful and effective communication, and development of strong internal relationships. Knowledge and Expertise: Has and maintains a superior understanding of all consumer compliance laws and regulations that affect the Bank's operations and keep abreast of any regulatory changes. Also has and maintains strong knowledge of the Bank's products and services, and policies, procedures, and processes. Enterprise Risk Testing (ERT) Program: Assists in executing the Bank's Enterprise Risk Testing Program. Assists in developing guidance documents and templates to standardize the testing approach and sampling methodology, a universal test steps library, workpaper documentation, model language for monitoring results, and reports. Assists in estimating the resource requirements for various engagements, tracking resource availability, scheduling engagements and allocating resources, and tracking engagement status. Assists in Developing the Annual Testing Plan: Assists in developing a comprehensive Annual Testing Plan to prioritize and track testing activities. Ensures that the Annual Testing Plan is commensurate with risk and continuously updated to keep pace with regulatory changes and climate; risk metric breaches and risk events; management concerns; and changes in the Bank's products, services, market share and volumes, distribution channels, processes, people, systems, and vendors. Plans ERT Reviews: Applies a risk-focused approach in determining the scope, coverage, and frequency of ERT activities. This includes reviewing Risk and Control Self-Assessments (RCSAs), New (or Modified) Product, Service, or Initiatives (NPSIs), process flows, and other risk and control assessments; conducting entrance meetings and walkthroughs with business units; identifying relevant systems, data, reports, and procedures; evaluating prior errors, issues, gaps, and deficiencies; and documenting the rationale for any key controls that are scoped out of testing. Leads ERT Reviews: Leads and participates in ERT reviews. Evaluates the design of the Bank's compliance and operational risk controls to identify any weaknesses or opportunities for enhancement or effectiveness. Conducts complex testing of the controls to validate their effectiveness, and to confirm that the Bank has designed and implemented sound operational practices to manage its risks. Applies judgement to select the appropriate testing technique(s), sampling methodology, and sample size. Evaluates test results against established tolerance levels and thresholds to determine the effectiveness of the internal controls. Drives Continuous Improvement: Proposes revisions to update and strengthen controls and control descriptions, makes recommendations to enhance business unit processes, and drives continuous improvement in the Bank's control framework. Identifies and documents issues, and proposes or evaluates corrective action plans. Prepares and Approves Reports and Workpapers: For each reviewed area, prepares and approves reports that clearly identify the scope, findings, any necessary corrective action to be taken by management, and an overall rating or opinion. Ensures that the test results are clearly documented and supported, and that workpapers are written and organized such that a third party can use the documentation to complete the same test and reach the same conclusions. Plans and organizes work, manages multiple tasks, sets objectives/goals, and re-prioritizes as needed. Performs all other miscellaneous responsibilities and duties as assigned.

Under the direction of the Team Leader or Manager, helps to manage high revenue and high sensitivity portfolios and client relationships. Also, maintains competitive depth and breadth and a high degree of competency in the financial markets. Bachelor's degree from an accredited institution with a major in business, finance, mathematics, or economics or equivalent work experience. Advanced degree (MBA) or professional certification (CFA, CFP, etc.) preferred. Minimum 4 to 6 years prior experience in portfolio analysis, related position in the financial industry or equivalent work experience. Demonstrated proficiency in the financial services/securities industry as a portfolio analyst or securities analyst. Possesses a competitive performance track record. Requires knowledge of complex analytic systems. Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems, including portfolio management and securities trading and analysis software. Demonstrated verbal and writing communication skills. Strong inter-personal and presentation skills. Ability to work independently and under pressure of multiple changing priorities and deadlines. Must be a critical thinker with the ability to explain complex ideas clearly and succinctly. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and able to commute and arrive at intended destination in a timely manner and/or as required. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Air-travel may be required. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Analyzes and assesses discretionary portfolios for individual and institutional clients and mutual funds in compliance with portfolio objectives and risk parameters. Analyzes and evaluates a wide range of information to maintain a high level of competency in financial markets and to formulate and give input to asset allocation strategies. Supports communication of investment results, market conditions, and the firm's investment process to internal and external clients including but not limited to helping produce collateral materials and analysis of the mutual funds and clients' specific investment situations. Interfaces with system vendors, portfolio managers, and investment committees to ensure that the modeling process is current and efficiently managed. Interacts with managers to ensure compliance with department standards and procedures. Maintains the source document for all of the Bank's standard portfolio composites as communicated by the investment committee. Works with market counterparts to ensure efficient and timely fixed income instrument settlements. Maintains some relationships with institutional and Trust clients. Assists business development officers and trust officers with client retention and asset growth. As part of the Portfolio Management Team, assists in Bank of Hawaii's marketing, sales and service efforts to include but not limited to: creating and maintaining market materials related to Bank of Hawaii's investment services, assisting portfolio managers with new sales, and service existing clients. This includes but is not limited to managing vendors to ensure optimal utilization of available technology and to address any system related issues. Partakes in projects of various scopes to monitor the portfolios and interface with other departments to achieve objectives. Maintains fluency in all applicable laws, standards and regulations. Ensures that all assigned portfolios are in policy and regulatory compliance. Assumes new client relationships, assists other team members with special projects, maintains effective communication with other support groups within the Investment Services Group and keeps business errors and mistakes to a minimum. Supports CSIO's (Client Service Investment Officers) for their client presentations preparations, including but not limited to, Morningstar data downloads, analytical work and presentation editing. Develops interpersonal skills to better serve our clients and actively pursues continuing professional development through leadership and development training available internally as well as through training sponsored by investment industry associations. Performs all other miscellaneous responsibilities and duties as assigned.

Under the direction of the Manager, this position coordinates workflow activities of the unit to ensure services are delivered reliably, professionally, and that services meet the quality expectations of our customers in support of department and division activities. Education: High school diploma or GED with post-high school education from an accredited institution or equivalent work experience. Experience: Minimum 7 years of relevant work experience. Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, PowerPoint, Excel, and Word) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after initial training period. Other Job Qualifications: Demonstrated verbal and written communication and active listening skills. Must be detail oriented, organized, able to meet deadlines and handle multiple changing priorities. Projects positive, professional presence, and promotes teamwork. Effective and efficient team player with excellent interpersonal skills. Able to work independently with minimal supervision. May require lifting documents up to 30 lbs. Must be able to work evenings, weekends and holidays, as necessary or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Coordinates activities of the work unit to achieve established goals and objectives, including: monitors, tracks, and reports workflow and unit's performance; provides systems support for technical functions as required; serves as first level support and liaison for the contracted vendor records program. Handles the annual destruction of off-site storage records for the enterprise and the routine in-house document destruction. Responsible for fiscal oversite including timely processing of invoices, purchase requests, and tracking purchase order balances. Prepares and uploads monthly general ledger vendor invoices to meet month-end deadlines. Assists the manager by overseeing staff performance, provides input on progress reviews and performance goals; serves as department timekeeper; tracking absences, vacations, and various time off. Produces necessary reports and assists manager in overseeing staff compliance to Code of Ethics and all other policies of the bank, division, and department. Serves as Reg-U Administrator and Primary Business Recovery Leader for the department. Responsible for the timely and effective management of necessary Human Resources forms and documents for department staff. Serves as primary vendor contact for the department maintaining the vendor contracts, invoices, agreements, and other related documents. Responsible for ordering office and equipment supplies and arranging for any maintanence servicing. Assists in bi-annual internal audit exams including responses to audit observations or findings and required post audit activities. Responsible for communicating with other business units, internal customers, technical support staff, and service representatives to ensure uninterrupted workflow. Learns, trains, operates and services computer equipment such as scanning equipment and system printers. Performs duties of team members in the event staffing levels are insufficient to meet production deadlines. Performs all other miscellaneous responsibilities and duties as assigned.

Primary Purpose of Job This role is balanced between overseeing daily operations, executing department initiatives, engaging with cross functional partners to drive efficiencies, participating in internal and external audits to ensure compliance with rules and regulations and developing teammates. Major Job Accountabilities Coordinates support, conducts training and directs operations to meet all processing deadlines, service level agreements and goals. Measures productivity of the team and prepares reports for management. Serves as the subject matter expert by keeping abreast of rules and regulations to maintain proficient knowledge and awareness of regulatory and legislative developments and industry trends. Advises internal teams and provides expertise on projects. Fosters strong working relationships with technology and vendors to diagnose and resolve problems, coordinates testing related to system upgrades and disaster recovery exercises and collaborates with internal stakeholders on product offerings. Develops, recommends, and implements operational changes to improve accuracy and efficiency. Actively participates in user groups to enhance the systems used by the team. Prepares budget, tracks variances, and maintains a current library of procedures and workflows. Coordinates collection of requested samples and risk assessments documents for internal and external auditors, participates in audits and risk assessments and takes the lead on walkthroughs. Reviews, approves, and conducts periodic reviews of procedures to ensure they reflect compliance with applicable state and federal regulations/laws and are communicated appropriately. Responsible for the resolution of escalated customer complaints in accordance with applicable policies and regulatory requirements. Directs a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development. Experience Required Minimum four (4) years of Bank operations or other similar processing and/or customer service responsibilities. Minimum two (2) years of Supervisory experience is preferred. Required Skills or Training Knowledge of and capable of applying the principles and practices of risk management, accounting & financial reporting, process improvement and internal controls. Ability to effectively communicate related policies, procedures, and guidelines. Must be able to organize, perform complex analyses, conceptualize innovative ideas, interpret applicable laws and regulations and other technical matters, solve complex problems, and make sound decisions. Excellent organizational, conceptual, listening, training and coaching skills, and verbal/written communication skills. Detailed oriented and deadline driven, with the ability to prioritize, focus, and thrive in a high paced environment. Recognizes and identifies problems or issues and develops solutions and recommendations to solve the situation. Able to prioritize work, meet critical deadlines, and work effectively under pressure. Proficient in the use of Microsoft Office applications. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Under the direction of the Manager, this position provides quality service and support to internal and external customers by processing transactions, answering questions, responding to inquiries and service requests in a timely and professional manner while adhering to Vault Services & Operations (VSO) standard safety requirements. High School diploma or G.E.D. Level is dependent on years of experience and size/complexity of prior positions held. Minimum 2 years in banking, cash handling, accounting or related experience. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after training period. Demonstrated verbal and written communication skills. Analytical ability and math skills sufficient to balance cash trucks. Able to work independently with frequent interruptions. Must have effective interpersonal skills with a positive, can-do attitude focused on teamwork and partnership. Must be able to lift/transport up to 50 pounds and be able to stand for extended periods of time. Able to work flexible hours, including weekends and shift work. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Provides quality service and support in a professional manner, meeting the bank's service guarantees/standards by processing (receives, verifies and balances) deposits received from customers and branches and releases orders to armored couriers. Prepares outgoing cash orders for customers and branches. Fields all communications via telephone, email, fax, or mail including customer deposit discrepancy notifications, customer inquiries and disputes and researches and resolves problems and processes customer requests. Balances cash trucks and adheres to cash handling guidelines. Assists with various validation processes, as assigned by VSO management. Ensures daily bag and reconciliation is balanced, reviewed, and completed accurately within established timeframes. Provides team support in meeting team goals and daily deadlines. Works with teammates, to maintain current working knowledge of the various functions within the department. Performs other miscellaneous job responsibilities and duties as assigned.

Want to join the ASB Dream Team but haven't seen the perfect role, or don't know what you could be a fit for? Click apply to tell us a bit about yourself and upload your resume. If you have what we're looking for, someone from our Recruitment team will reach out to chat. The banking industry is rapidly changing which means new positions open up all the time. Even if we don't have the perfect role right now, stay connected with us through social media to see ASB's culture in action.

Primary Purpose of Job Provides operational support to Financial Consultants (FCs), Associate Financial Consultant (AFCs), and Licensed Branch Employees with customer service requests, finding new leads by mining the FCs book as well as partnering with the branches, new account opening/maintenance, and product research. Follows up on pending business, money movement and commissions, provides administrative assistance and acts as liaison with B/D (Broker/Dealer) back office and vendors. Major Job Accountabilities Provides administrative support to assigned Financial Consultants and LBEs, which includes but is not limited to the following: providing sales materials and supplies to field offices answering day-to-day reference questions on product and program changes, processes and systems processing customer service requests, new business, account inquiries and vendor account issue resolution assists in generating financial plans compiles and submits monthly reports ensures the ASB/Inv Sev Disclosure form is completed with every New Account Application Assisting FCs in research and problem resolution. EnAct entry, maintenance, and updates as necessary Follows up on pending business, service request completions, outstanding money movements and commissions with vendors and operations team. Participates in FC customer relationship management and maintenance to include mailings, promotions, seminars, and periodic service calls. Uncovers new leads through the use of the tools and resources provided by the branch partnership (ex. CD lists), and B/D (ex. RightBridge), and vendor partners (ex. Existing client book). Provides branch referral trainings during branch huddles to increase awareness and education of our program. Engages in other revenue generating activities as required to promote the program's vision. Experience Required Minimum one (1) year of direct customer service and/or sales assistance experience, preferably in a retail, financial institution or financial services industry setting. Required Skills Or Training Proficient skills in MS Office (i.e. Word, Excel, Access, Outlook).Strong verbal and written communication skills. Ability to work under pressure with multiple deadlines, use judgment or discretion within own scope of authority. Works with minimum supervision, follows instructions, works cooperatively with others as part of a larger team. Able to adapt to ongoing rapid change and grasp new processes and issues quickly. Able to strictly adhere to policies and procedures within a highly regulated environment. Professional Certifications, Licenses, And/or Registration Requirements Current Hawaii Life and Health licenses EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Under the direction of the Manager, the Student Intern performs the general duties as assigned by the sponsoring business unit/department and participates in a structured learning program covering Bank of Hawaii's organization, culture, and philosophy to enhance their business knowledge and advance their personal and professional development. *** This is a full-time, hourly position at $19.00/hour. All applications must be received by January 16, 2026. *** 2026 Business Departments Branch & Bankoh Care Team Branch Banking: Branch Banking comprises a workforce of 600 strong across 51 branches who work with clients to fulfill their financial futures on the front-line. Interns will have the opportunity to observe and participate in operations, sales, networking, and strategizing with the Branches, Contact Center, and Executive Management. Training & Support Center: The Training & Support Center is responsible for the creation, management, and execution of professional development programs that provide our Branch and Call Center employees with the necessary knowledge and skills to meet customer needs, comply with regulations, and manage risks. Interns will gain hands-on experience participating in the creation and management of the tools and resources critical to our new and existing programs. Commercial Banking Maui Commercial Banking: The Maui Commercial Banking Center provides financial solutions to businesses with a focus on the Maui market. We help existing and new clients achieve their financial dreams through credit and deposit product offerings and exceptional banking service. Commercial Credit Group/Corporate Banking/Commercial Real Estate Loan Division: Bank of Hawai‘i's Commercial Banking Group provides debt, treasury and asset management solutions to companies doing business in Hawai‘i and Guam. In this position, you will be introduced to foundational commercial credit and underwriting skills as well as explore career paths across different Commercial Banking areas. In this rotation format, you will develop an understanding of banking solutions for both general industry businesses and commercial real estate investors. Finance Accounts Payable: Accounts Payable (AP), as part of the general accounting team, is responsible for receiving and processing payments for invoices and expense reports from external and internal vendors and employees, overseeing the flow of funds out of the Bank. AP provides administrative and financial support, ensuring accurate reporting of Bank expenses. Controllers: In the Controllers division, the Financial Reporting and Analysis team is responsible for preparing SEC filings such as the 10-Q and 10-K, as well as financial statements for subsidiaries and the holding company. The team ensures compliance with U.S. GAAP and supports internal and external audits. Financial Planning & Analysis: Financial Planning & Analysis (FP&A) is responsible for developing the monthly forecast and business unit financial reports. Our team works closely with leadership across the organization to gather input for the forecast each month. We ensure accurate and timely financial information by conducting reviews and variance analysis and providing guidance to the accounting department as needed. We leverage the financial results in combination with the forecast to provide financial results and analysis to the business leaders of the organization. Treasury: The Treasury team manages Asset & Liability, Liquidity Risk, Capital Risk and the Investment Portfolio. We're seeking a motivated individual with strong analytical skills, basic market and finance knowledge, and a willingness to learn, to gain valuable hands-on experience. Information Technology Enterprise Project Management Office: The Enterprise Project Management Office (EPMO) manages Bank of Hawai‘i's strategic, priority and complex projects. It makes sure projects support the organization's goals, stay on schedule and budget, and follow clear processes. The EPMO provides tools, guidance, and oversight to project teams. It plays a key role in shaping the company's future by leading projects that drive innovation and long-term success. Information Risk & Controls Management: Within IT Risk & Controls Management at Bank of Hawaiʻi, we blend risk strategy, IT Governance, cyber defense, application security and technology solutions as we consider the entire security lifecycle. The primary objective is to build a risk-aware culture, reduce IT risk, and protect the Bank's data. Strategic Analytics: Our Data & Analytics team crafts self-service analytics solutions that shape how we use data and technology to acquire, retain, and engage our customers. This is an exciting opportunity to learn about an area that is foundational to any company's ability to make data-driven decisions through analyses. Marketing Customer Experience: Bank of Hawai‘i's Customer Experience (CX) team works with business units across the bank and applies a human-centric approach to innovate the customer experience. As Bank of Hawai‘i continues its CX transformation, we are looking for highly engaged summer interns to support our experience design efforts. You will apply design thinking methodologies to address real challenges, work closely with cross-functional teams to identify and prioritize CX enhancements and build upon your analytical skills for understanding customer insights, trends and opportunities. There are two (2) opportunities in the CX team: CX Research & Insights: In the CX Research & Insights position, this role will leverage customer experience and market research to understand brand perception and translate findings into strategies that enhance engagement and loyalty. CX Training & Development: In the CX Training & Development position, this role will leverage the science of customer experience with program facilitation and corporate development for the organization. You will have the opportunity to provide insight into content creation, program development, and workshop facilitation. User Experience: The User Experience (UX) team combines research and design to create highly usable and effective digital experiences that support business objectives for both the Marketing division, and the company at large. The team conducts research and analyzes data, creates mockups and prototypes, and works with developers to implement solutions. Operations & Digital Banking Digital Banking: The Digital Banking division creates innovative solutions that empower customers to bank wherever they are. We focus on delivering convenient and intuitive digital tools that help customers manage their finances easily across all devices, at any time and from any location. Join us as an intern and help shape the future of banking by enhancing customer experiences through creativity and collaboration. People Services Learning Development: Unlock your potential and embark on a transformative journey in the dynamic world of People Services (Human Resources). An internship with us offers the chance to contribute to meaningful projects that include preparing our workforce with future-ready skills through various development programs. You'll collaborate with diverse leaders and professionals, gain valuable insights, and help shape the future of our organization. Talent Acquisition & Mobility: Join our Talent Acquisition & Mobility team as a summer intern and gain hands-on experience supporting initiatives that advance our enterprise strategy of cultivating a modern workforce. This role offers exposure to recruitment processes, candidate experience, and strategic talent planning, with the flexibility to explore other areas within Human Resources. You'll have a unique opportunity to learn, contribute, and help shape how we attract and engage top talent. Risk Management Enterprise & Operational Risk: Operational risk management focuses on identifying, assessing, monitoring, and mitigating losses arising from failed internal processes, people, systems, or external events. Enterprise Risk Management (ERM), by contrast, is a strategic, top‑down discipline that integrates all risk types-market, credit, operational, liquidity, strategic, and reputational-across the entire organization. An internship with Enterprise & Operational Risk offers practical experience in protecting the Bank from unexpected challenges while driving strategic growth. If you're a forward-thinker, problem solver who loves critical analysis and wants to make an impact in a dynamic and constantly evolving industry, this is your chance to thrive. Wealth Management Business Interests & Valuation: The Business Interests and Valuation team provides business valuation and exit planning/M&A (mergers & acquisitions) advisory services to private company owners. The Trust Real Estate team provides fiduciary asset management services for residential and commercial properties owned by BOH trust and agency accounts. The Private Bank: Wealth Management at Bank of Hawai‘i is a holistic service model delivered through The Private Bank, designed to address all facets of an affluent client's financial life-investment management, estate planning, tax strategies, credit and liquidity, deposits, and investments. Relationship managers coordinate across partners and specialists to craft individualized strategies that evolve with the client's goals and complexity. Enrolled as a student in good standing in a four year degree program at an accredited college or university; or in a two year program in Hawaii, intending to transfer to a four year program in Hawaii; or equivalent work experience. One year of work experience or equivalent (volunteer work, school/student activities, leadership roles, etc.) Proficiency with personal computers and Microsoft applications (Outlook, Word, and Internet Explorer), or similar software and familiarity with work sheets and databases. Demonstrated verbal and written communication skills. Must be able to meet deadlines and handle multiple priorities. Ability to take direction, work with minimal supervision, and complete tasks as assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Participates in on-the-job training at an assigned department or branch to gain general knowledge of banking and the business area while learning some of the basic functions and operational procedures of the department or branch. Gains exposure to different career opportunities while working with other employees in the department or branch, through contact with other employees involved with the program and while participating in program activities. Gains exposure to the corporate environment through meaningful and increasingly responsible work and/or defined project assignments while meeting employment standards relating to attendance, timeliness, dress, grooming, coworker etiquette and customer relations. Fulfills various program requirements, makes presentations, and/or participates in additional developmental and skill building opportunities. May participate in Bank sponsored/initiated projects and community-related activities. Performs clerical functions as assigned to assist department or branch with project, backlog or leave coverage, etc. Performs all other miscellaneous responsibilities and duties as assigned.

Under the supervision of the Manager and Supervisor, this position is responsible for the timely and accurate processing of operations in the Deposit Operations Center, including but not limited to: inputting, correcting and reviewing new and updated information. High school diploma or GED. Level is dependent on years of experience and size/complexity of prior positions held. Minimum one year branch or bank experience preferred. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, MS Access and PowerPoint) or similar software. Must have working knowledge of relational database systems. Knowledge and understanding of back office operations and processes helpful. Demonstrated verbal and written communication skills. Must be analytical, detail oriented, organized. Must be able to meet deadlines and handle multiple priorities. Must possess and exercise critical thinking skills. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Inputs, retrieves, researches and maintains new or updated information/records for the Deposit Operations Center. Identifies and corrects erroneous or incomplete information and records to ensure quality and compliant processing. Makes corrections as needed to ensure conformance with Bank standards. Understands and stays abreast of regulatory changes. Works with teammates, supervisor and manager to maintain a current working knowledge of the functions within the department. Corresponds effectively when giving and receiving feedback. Assists with performing preliminary and final functional/performance testing for new or upgraded systems/applications. Assists with implementing changes or new functions. Performs all other miscellaneous responsibilities and duties as assigned.

Primary Purpose Of Job Ensures data integrity on system applications/modules are in compliance with applicable regulations and internal controls, through report reviews, account maintenance, research and data entry. Analyzes reports and ensures file maintenance has been correctly conducted by the branches or other departments. Major Job Accountabilities Promotes data integrity on system applications/modules supported by the Department through reporting, conducting transactions, and performing account maintenance on various banking and financial systems. Performs and maintains compliance processes for government reporting, applicable regulatory requirements, and internal controls. Completes a Suspicious Activity Report if possible suspicious activity is identified. Reviews and analyzes reports to identify data discrepancies and correct where possible and/or escalate for action. Conducts research on issues, conducting changes or questions during report review or file maintenance requests. Performs transactions on Desktop Teller for services provided by Deposit Support Services Analyzes and reviews processes/procedures and make recommendations for changes and opportunities for process improvement. Prepares spreadsheet and charts for Management monitoring. Prepares correspondence and legal documents to accomplish what is required per the instruction of the Legal Process Documents (Levies, garnishee summons, subpoenas, seizure warrants and temporary restraining orders). Prepares and forwards notification letters to customers, branches, departments, attorneys, federal and state agencies, Item Processing Operations - Research, Accounting and various Loan departments. Prepares, maintains, and monitors accurate filing and retention of documents. Processes necessary transactions including the collection and processing of legal or other fees due to the bank as part of complying with the Legal Process Documents. Answers inquiries via phone and email from branches, departments, and customers within established timelines. Prepares customer correspondence. Required Skills Or Training Customer Service : Ability to provide excellent customer service to meet customer and teammates needs. Must be able to keep sensitive customer and Bank data confidential and secure. Communication : Excellent verbal, written and interpersonal/customer service skills. Organization : Excellent organization skills and attention to detail. Computer : Proficient use of Microsoft Office applications (Word, Excel, Outlook). Demonstrated ability to learn technical and business knowledge of banking systems/applications. Analytical : Ability to gather and interpret data and analyze results to solve problems. Personal : Able to work effectively to meet critical deadlines amid shifting priorities and multiple demands. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Under the direction of the Corporate Business Continuity Manager, the Corporate Business Continuity Coordinator oversees the readiness of the corporate emergency operations center facility and the emergency operations center contingency support staff. Manages the night shift of the Emergency Operations Center during Crisis Management Operations. Assists and advises the Manager in all activities pertaining to the development, implementation, and maintenance of corporation's business continuity program. The Coordinator also works independently to coordinate the development and maintenance of business continuity/contingency plans with senior level managers. Bachelor's degree from an accredited institution or equivalent work experience. Requires formal training in contingency planning and/or emergency management. Professional certification in business continuity planning, emergency management or safety desired. Minimum 7 years of experience in business continuity planning, emergency management or risk management areas for a bank or other financial institution, or equivalent work experience. Certified Business Continuity Professional may be substituted for up to 2 years of required experience. Requires prior work with business continuity plans, prior project management (all facets) experience, and program test and exercise experience. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Excellent verbal and written communications skills, including presentation skills. Able to speak comfortably to large groups. Must be able to explain complex ideas in simple terms to all levels of employee and management. Demonstrated leadership, and decision making skills. Ability to successfully lead teams and drive results. Able to successfully manage multiple projects in addition to other day to day functions. Must be flexible and able to prioritize and re-prioritize team work load as needed. Requires business acumen, critical thinking, strong analytical, quantitative and problem solving skills to identify business and process improvement opportunities and risks, implement change and evaluate results. Must be able to work flexible hours including holidays, weekends and evenings as needed or assigned. Able to provide own transportation or to operate a vehicle with a valid driver's license and able commute as required. Travels by air as necessary. Must be able to climb flights of stairs during emergency response activities and be able to carry/lift/transport up to 50 lbs. Able to carry mobile phone/device at all times and respond 24/7. Must be able to function in highly stressful environments. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Manages the maintenance of the corporate emergency operations center facility, work assignments for support staff, status of equipment, supplies and master plan library to ensure the emergency operations center and staff are prepared for immediate activation in accordance with the Corporate Crisis Management Plan. Uses vendor provided software to support emergency response procedure, business recovery plan maintenance and program management reporting, as well as a vendor provided automated system to disseminate emergency notifications during crisis situations. Consults with senior business managers, building wardens, floor wardens and recovery team leaders on the development and maintenance of the corporation's business continuity, Emergency Response Procedures and Business Recovery Plans. Evaluates and ensures business continuity plans are in compliance with regulatory requirements. Develops and conducts business continuity training programs, exercises and tests designed to evaluate effectiveness of continuity plans (both emergency response procedures and business recovery plans). Manages department operations during Manager's absence. Advises Manager on status of the development, implementation, and maintenance of the comprehensive corporate business continuity program. Researches, evaluates, and recommends contingency planning strategies. Provides direction to Floor Wardens, Recovery Team Leaders and Managers to correct deficiencies in emergency response procedures and business recovery plans identified by exercises and/or audit agencies. Consults with government agencies, vendors and others to develop business continuity plans and promote cooperation among various organizations. Performs all other miscellaneous responsibilities and duties as assigned.

As an Individual Contributor, this role is responsible for planning, directing, organizing, and executing audits of Bank of Hawaii Corporation. The position ensures compliance with internal policies, regulatory requirements, and industry standards while identifying opportunities to strengthen internal controls and improve operational efficiency. Bachelor's degree in accounting, business administration, or a related field. Equivalent work experience or certification(s) may be considered in lieu of degree. Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified Regulatory Compliance Manager (CRCM), Certified Public Accountant (CPA), or relevant certifications preferred. Minimum 6 years of internal or external auditing experience or equivalent work experience. Proficient with Microsoft Office applications. Advanced knowledge and skill proficiency in business acumen, continuous improvement, corporate governance, critical thinking, cross-functional collaboration, customer experience, internal auditing, internal controls, laws and regulations, project management, and risk control. Intermediate knowledge and skill proficiency in decision making and judgment. Demonstrated analytical, organizational, and communication skills. Able to meet deadlines. Demonstrated leadership skills to train, develop, and coach internal audit staff. Able to develop innovative solutions to improve business processes. Audit Field Work: Executes audit procedures in accordance with approved audit programs, Institute of Internal Auditors (IIA) standards, and Internal Audit policies. Prepares working papers that document procedures performed, information obtained, and conclusions reached. Identifies major internal control weaknesses and provides value-added recommendations to improve efficiency and effectiveness. Audit Planning: Defines audit scope and objectives, prepares risk matrices, and develops audit program steps to address identified risks. Coordinates with Information Systems auditors and researches applicable laws, regulations, and standards. Meets with auditees to discuss audit scope, objectives, and timing. Reporting and Post-Fieldwork: Resolves open items promptly and prepares audit reports in accordance with Internal Audit standards. Conducts closing conferences and provides written evaluations of staff assigned to audits. Stakeholder Communication: Maintains clear and professional communication with auditees and internal stakeholders throughout the audit process. Provides insights and recommendations that support compliance and operational improvements. Performs other responsibilities and duties as assigned.

We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below. * Waialae-Kahala Banking Center (*) * Kiosk Kahala Mall (*) * Kaimuki Branch (*) * Hawai`i Kai Branch (*) * Moiliili Branch (*) * Waikiki Banking Center (*) * ISB Safeway Beretania Branch (*) (*) Branch is open on Saturdays. Weekly shift may include Saturday rotations. Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short-and-long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.

Primary Purpose of Job Develops and maintains Server and Cloud Infrastructure for the enterprise. Platform Engineers must ensure applications are reliable, performant, and cost effective. Platform Engineers must understand current and future technical platforms for hardware, operating system, networking, and security layers. They are responsible to plan, design, and build the standard platforms for the company. Major Job Accountabilities Deploy Infrastructure using modern automation tools and Infrastructure as Code. Knowledgeable about SRE, DevOps, and Platform Engineering concepts. Collaborates with teammates and software vendors on project efforts to deliver consistent and reliable deployment of packaged applications. Maintains current on knowledge of IT policies and procedures, hardware, software and technical services. Effectively communicates any new knowledge to teammates. Contributes to research and evaluation of new enterprise technologies, processes and upgrades to the Windows infrastructure. Identifies inefficiencies or gaps in written procedures and/or processes, making recommendations for improvements. Develops new and/or modified procedure documentation, as requested. Ensure smooth transition of engineering packages from Build to Run. Provides general and routine technical support to a broad range of installing, patching, configuring, and updating Operating Systems and non-OS vendor applications. Maintains documented procedures for server infrastructure. Collaborates with all technical staff to develop, design, implement, and continuously improve systems. Define and implement monitoring for system availability, error conditions, adequate space allocation, backup integrity, and performance to ensure system stability. Provides reports and capacity data to support metrics for hardware warranty, software licensing and asset management systems. Meets customer needs and exceeds performance metrics by resolving requests, supporting daily operations and ensuring system stability in an accurate and timely manner. Experience Required Minimum three (3) years at the engineer level with experience in: Cloud Infrastructure platforms (Azure, AWS, GCP, etc.) Datacenter compute and storage platforms (VMware, enterprise compute hardware, SAN, NAS, storage networking, Windows, Linux) Infrastructure monitoring concepts Infrastructure as Code automation tools Required Skills or Training Knowledge of enterprise compute and storage hardware platforms. Expertise in Windows Server and Linux operating systems. Experience with Cloud technologies from Azure, AWS, GCP, or other cloud platform. Analytical skills necessary for in depth troubleshooting. Ability to collaborate across teams and disciplines. Demonstrated understanding of data privacy and information security regulations. Able to prioritize multiple assignments and complete work within tight deadlines. Excellent verbal and written communication skills. Able to prepare written procedures and/or processes. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Under the direction of the Manager, the Cash Management Product Manager III is responsible for actively managing a line of cash management products and services by establishing and ensuring that short and long term plans are successfully met. Bachelor's degree from an accredited institution with major in business, marketing or related field or equivalent work experience. Requires Certified Treasury Professional (CTP) designation. Level is dependent on years of experience and size/complexity of prior positions held. Level I: Minimum 5 years of banking experience with exposure to cash management product/service knowledge or in area meeting requirements of CTP certification or equivalent work experience; or 5 years of product management, cash management, commercial banking or equivalent work experience. ACH experience desired. Accounting, finance and/or marketing experience preferred Level II: Minimum 6 years of product management, cash management, commercial banking or equivalent work experience. Accounting, finance and/or marketing experience preferred Level III: Minimum 6 years of product management experience, cash management, commercial banking or equivalent work experience. Requires significant project management/process management experience. Lead/supervisory/management experience preferred. Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Strong verbal and written communication skills, including presentation skills. Must have the ability to clearly communicate concepts, business strategies and project plans. Strong analytical skills and organizational skills required. Able to work independently and within teams. Able to handle multiple tasks with sense of urgency to meet deadlines. Must be able to provide own transportation or to operate a vehicle with a valid driver's license, and ability to commute and arrive at intended destination in a timely manner and/or as required. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Requires occasional inter-island travel and may include periodic out-of-state travel. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit **************************** Manages product portfolio. Drafts, implements and is responsible for tracking progress against annual product plan including sales forecasts, marketing and sales aids, and profit drivers. Coordinates the production and dissemination of monthly product updates and tracks sales and management reports. Oversees initiatives to streamline processes and reduce associated product costs. Develops new product offerings and strategies as needed to meet client needs while ensuring a favorable competitive position in the market and competitive situations. Maintains market intelligence to keep abreast of current and pending offerings from banks within the Bank of Hawaii market as well as banks in markets outside of Bank of Hawaii's market. Coordinates vendor management for third party products and outsource vendors. Negotiates contracts, establishes performance standards, and is accountable for ongoing contract administration and expense control. Develops and implements marketing campaigns and sales programs to support the front line merchandising. Manages the sales efforts. Accompanies sales team on sales calls and presentations as appropriate. Provides in-depth product training to a wide group of constituencies. Develops and manages collateral and sales aids. Drafts policies and procedures and oversees the maintenance of up-to-date material from all sources. Provides system support with direct oversight over systems upgrades and conversions or enhancements. Validates the integrity of system changes and communicates with end-users. Performs all other miscellaneous responsibilities and duties as assigned.

Primary Purpose of Job Monitors the operating environment to ensure Loan Operations is functioning in accordance with approved company policies, procedures and regulatory requirements. Provides leadership to the Loan Operations team, which includes training, motivating and coaching. Ensures consistent and accurate delivery of support functions on both departmental and branch operations issues, with focus on customer service, efficient operations, compliance, data integrity and internal controls. Major Job Accountabilities Monitors and supervises the department operating environment to ensure that department functions and services are timely, efficient and conducted within agreed service levels while providing courteous customer service. Manages department personnel work schedules. Ensures uniformity of operations, evaluating effectiveness and quality of resulting services. Implements established priorities and deadlines for department personnel. Recommends and monitors SLAs for the timely response to questions and issues. Conducts branch or department presentations including training on new and revised processes or remedial training. Facilitates and manages communications to resolve escalated customer conflicts. Collaborates with other departments to ensure enterprise compliance is attained and adhered to. Performs department self-audits for accuracy, completeness and compliance. Analyzes loan policies and procedures to determine efficiency and efficacy of loan operations processes. Assesses processes and workflows; identifies and drives process improvement in collaboration with other teammates or business units to improve customer experience and efficiency. Facilitates and supports teammate development. Conducts training to teammates; plans, assigns, and directs work; provides feedback to teammates. Reviews upgrades to branch and department systems and evaluates for potential impact to current processes. Manages the relationship between the Bank and underlying mortgage loan investors including handling investor reporting, remitting and supporting reconciliation and other functions. Develops new processes/workflows to improve effectiveness and efficiency of department and branch support. Supports system changes for department and end-users, performing validation and testing. This includes developing test scripts, coordinating and performing user, unit and end-to-end testing and validation of test results. Understands system and regulatory changes and analyzes impacts to operational processes. Experience Required Minimum 4 years of experience in banking operations providing assistance to employees related to bank operating policies and procedures, legal and regulatory compliance, and mortgage servicing preferred. Minimum 2 years of supervisory experience in leading, motivating, coaching, and conducting performance reviews with employees, preferred. Required Skills or Training Exceptional interpersonal skills and demonstrated ability to work collaboratively. Maintains a positive, professional demeanor; faces difficult situations directly and professionally. Excellent verbal and written communication, including practicing open, honest communication with teammates. Makes sound decisions based on established guidelines, knowledge, and experience; ability to handle medium risk-based decisions. Advanced technical skills; proficiency in Microsoft Office and other banking applications. Ability to adapt to new ways of working; masters new technology or procedures quickly, with little guidance. Strong organizational skills; can assess, prioritize, manage multiple work streams to meet or exceed deadlines. Understands loan payment processing, fee structure, interest calculation, and prepare interest and payment schedules. Understands and adheres to Regulatory and Compliance requirements, applying this knowledge to assessing and resolving problems. Self-directed with the ability to provide clear direction to others. In-depth knowledge and proficiency regarding bank loan products, systems, procedures, documentation, and all applicable regulatory guidelines. Demonstrated work experience in problem analysis and problem resolution at functional level with the growth ability to apply strategic. Ability to review processes and recommend changes for improvement to achieve efficiency, effectiveness and compliance in bank loan operations. Knowledge of basic accounting principles and techniques, particularly related to loan processing. Possesses an understanding of the bank's financial metrics and how the department drives results for the bank. Knowledge of Freddie and Fannie Mac agency guidelines. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Primary Purpose of Job Performs due diligence in the monitoring and maintenance of Commercial and Business Banking customers. Prepares financial statements spreads, tax returns analysis, and covenant compliance checks for customers. Underwrites and evaluates the credit risk associated with small business loan requests through the credit-scored process. Major Job Accountabilities Prepares financial statement spreads and tax return analysis (business and individual). Creates and updates covenant compliance checks. Under guidance and supervision, completes low to moderate complexity credit write-ups for Bank customers in accordance with ASB credit policy & guidelines. Sets up and administers the financial reporting and financial covenants using the Bank's tickler tracking system. Completes periodic financial reviews of the Bank's customers as well as financial evaluation reviews of various departments. Enters and evaluates pertinent data into the loan origination systems in order to render a credit decision. Collaborates with relationship officers to adequately mitigate identified risks. Coordinates credit-scored booking process with loan operations. Processes and evaluates the monthly renewals of credit-scored lines of credit. Experience Required 0 - 1 year of Commercial Credit analysis or related experience Required Skills Or Training Basic understanding of tax returns, financial statements, accounting, and financial analysis. Effective written and verbal communication skills to logically present credit risks and conclusions in verbal and written form. Excellent computer skills using Microsoft Office software products. Familiarity with financial statement spreading software and automated loan origination systems is a plus. EOE, including disability/veterans At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!