American Water CEO and leadership

Walter Lynch is President and Chief Executive Officer of American Water Works, Inc. (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility. Lynch leads a team of 6,800 dedicated professionals who provide service to 15 million people in 46 states.

American Water’s regulated businesses operate in approximately 1,600 communities in 16 U.S. states and provide water and wastewater utility services to residential, commercial, industrial and other customers. The company's market-based businesses include Military Services Group providing water and wastewater services for military installations across the U.S.; and Homeowner Services providing warranty services to homeowners and smaller commercial establishments to protect against the cost of repairing broken or leaking water pipes and clogged or blocked sewer pipes on their property, and other related service plans.

The company is a member of the S&P 500, the Dow Jones Utility Average (DJUA), the Philadelphia Utilities Index (UTY), and the Dow Jones Sustainability Index (DJSI).

Lynch has more than 25 years of experience in both the regulated and market-based water and wastewater industry. In his previous role as Chief Operating Officer, Lynch was responsible for the successful performance of American Water’s 16 regulated states, serving approximately 12 million people in more than 1,600 communities. He also led operational excellence across the company’s footprint, as well as system-wide engineering, health and safety, and the company’s Military Services Group.

He previously served as executive vice president of a multistate division; as president of New Jersey American Water and New York American Water; and as a group president of the company’s market-based businesses. He joined American Water in 2001.

Lynch has also served as president of the National Association of Water Companies and has served for several years on the board of directors and on its executive committee. He also serves on the Water Research Foundation’s board of trustees.

He has attended executive education programs at Oxford University in England and IMD in Lausanne, Switzerland, and completed the Advanced Management Program at the University of Pennsylvania’s Wharton School of Business. A graduate of the U.S. Military Academy at West Point, he holds a bachelor’s degree in general engineering and attained the rank of captain before his departure from the U.S. Army in 1990.

Cheryl Norton serves as Executive Vice President and Chief Operating Officer for American Water. Ms. Norton is responsible for the successful performance of our regulated states. She also leads customer service across the company’s footprint, including our two national Customer Service Centers, as well as systemwide Engineering, Health and Safety, and Environmental and Regulatory Compliance.Previously, Ms. Norton served as president of New Jersey American Water, where she was the principal external contact for American Water in New Jersey, serving approximately 2.7 million people. Additionally, she served as senior vice president of the company’s Eastern Division, which is comprised of New Jersey, New York, Virginia, and Maryland. Ms. Norton was also the company’s Chief Environmental Officer, overseeing environmental leadership and compliance across American Water’s regulated and market-based businesses.Ms. Norton has also served as president of Missouri American Water for three years, and in the same role for Kentucky American Water for five years. A native of Missouri, Ms. Norton started her career with American Water in 1988 as a microbiology research technician at the company’s central laboratory in Belleville, Ill., which provides services for American Water subsidiaries across the country. From 2000 to 2007, she served as the laboratory’s director overseeing companywide chemical compliance testing. In 2007, Ms. Norton was appointed Vice President of Operations for Illinois American Water. Ms. Norton serves on the boards of Choose New Jersey, The Cooper Health System, Cooper’s Ferry Partnership, the New Jersey Utilities Association and The Water Research Foundation. Ms. Norton received a bachelor’s degree in biology and a master’s degree in environmental studies from Southern Illinois University at Edwardsville.With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Susan Hardwick has been the Chief Financial Officer of Vectren Corporation since June 1, 2014 and has been its Executive Vice President since June 1, 2016. Hardwick serves as a Senior Vice President of Finance, Controller and Assistant Treasurer of Vectren Utility Holdings, Inc. and served as its Vice President. She served as Senior Vice President of Vectren Corporation until June 1, 2016. She served as the Principal Accounting Officer, Senior Vice President of Finance, Controller and Assistant Treasurer of Southern Indiana Gas & Electric Co. Hardwick served as Senior Vice President of Finance at Vectren Corporation since August 2013 until June 1, 2014 and served as its Principal Accounting Officer and Assistant Treasurer until June 1, 2014 and 2013 respectively. She served as an Assistant Treasurer of Vectren Utility Holdings Inc., Southern Indiana Gas & Electric Co. She served as Vice President and Controller of Vectren Corporation since March 2000 until August 2013. Hardwick serves as a Director of Southern Indiana Gas & Electric Co.

Global Chief Digital Officer, Chief Innovation Officer, CTO and CIO focused on leading organizations through global IT, agile and digital transformations with a focus on "Speed to Impact". These transformations have changed the way these businesses go to market and have successfully impacted the customer digital experience. I’ve led organizations to focus on ways to utilize technology for revenue generation and contributed to significant increases in profitability for the business. I am a member of SIM, a mentor for Columbia University's Executive MS in Technology Management Program and I participate on several IT executive advisory boards.I have extensive experience in leading global teams and transforming underperforming IT organizations into world class organizations. My experience spans Pharma, Banking/Finance, Manufacturing, Telecom, Consumer Products, Logistics, Consulting, Packaging, Distribution and Chemical Industries. ✔ HMG Strategy 2019 Top Technology Executive to Watch Award✔ Computerworld's Premier 100 IT Leaders✔ ExecRank - Top 150 Most Distinguished CIO’s 2012✔ Enthusiastic speaker on many topics including: digital, agile transformation, future trends, world class organization definition and the role of IT in driving change and profitability. (CIO Magazine, Computerworld, HMG, Evanta and more) ✔ Columbia University's Executive Master of Science in Tech Management Program Mentor✔ Expertise in aligning IT to the business and utilizing technology as a strategic asset.✔ Recognized for agile & digital transformations.✔ Valued for expertise in strategic planning and global organizational development.✔ Exceptional global leadership, communication and business relationship management skills.✔ Expertise in merger/acquisition integration.Focus Areas including: Digital transformation, Mergers and Acquisitions, Digital Strategy and Implementation, Global Outsourcing, Advanced Analytics, ERP solutions, Cloud First, Global Security, Agile Transformations, IoT, Organization definition and strategy.

Walter Lynch is President and Chief Executive Officer of American Water Works, Inc. (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility. Lynch leads a team of 6,800 dedicated professionals who provide service to 15 million people in 46 states.

American Water’s regulated businesses operate in approximately 1,600 communities in 16 U.S. states and provide water and wastewater utility services to residential, commercial, industrial and other customers. The company's market-based businesses include Military Services Group providing water and wastewater services for military installations across the U.S.; and Homeowner Services providing warranty services to homeowners and smaller commercial establishments to protect against the cost of repairing broken or leaking water pipes and clogged or blocked sewer pipes on their property, and other related service plans.

The company is a member of the S&P 500, the Dow Jones Utility Average (DJUA), the Philadelphia Utilities Index (UTY), and the Dow Jones Sustainability Index (DJSI).

Lynch has more than 25 years of experience in both the regulated and market-based water and wastewater industry. In his previous role as Chief Operating Officer, Lynch was responsible for the successful performance of American Water’s 16 regulated states, serving approximately 12 million people in more than 1,600 communities. He also led operational excellence across the company’s footprint, as well as system-wide engineering, health and safety, and the company’s Military Services Group.

He previously served as executive vice president of a multistate division; as president of New Jersey American Water and New York American Water; and as a group president of the company’s market-based businesses. He joined American Water in 2001.

Lynch has also served as president of the National Association of Water Companies and has served for several years on the board of directors and on its executive committee. He also serves on the Water Research Foundation’s board of trustees.

He has attended executive education programs at Oxford University in England and IMD in Lausanne, Switzerland, and completed the Advanced Management Program at the University of Pennsylvania’s Wharton School of Business. A graduate of the U.S. Military Academy at West Point, he holds a bachelor’s degree in general engineering and attained the rank of captain before his departure from the U.S. Army in 1990.

Susan Hardwick has been the Chief Financial Officer of Vectren Corporation since June 1, 2014 and has been its Executive Vice President since June 1, 2016. Hardwick serves as a Senior Vice President of Finance, Controller and Assistant Treasurer of Vectren Utility Holdings, Inc. and served as its Vice President. She served as Senior Vice President of Vectren Corporation until June 1, 2016. She served as the Principal Accounting Officer, Senior Vice President of Finance, Controller and Assistant Treasurer of Southern Indiana Gas & Electric Co. Hardwick served as Senior Vice President of Finance at Vectren Corporation since August 2013 until June 1, 2014 and served as its Principal Accounting Officer and Assistant Treasurer until June 1, 2014 and 2013 respectively. She served as an Assistant Treasurer of Vectren Utility Holdings Inc., Southern Indiana Gas & Electric Co. She served as Vice President and Controller of Vectren Corporation since March 2000 until August 2013. Hardwick serves as a Director of Southern Indiana Gas & Electric Co.