American Water jobs in Gary, IN

Job DescriptionWho We are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary The Vice President, Controller will lead the accounting function in a fast-paced, high-growth, private equity-backed environment. This strategic and hands-on role will oversee all aspects of financial accounting, reporting, internal controls, compliance, and tax. The VP, Controller will partner with senior leadership to support the company's rapid expansion, M&A activity, and eventual exit strategy (IPO, strategic sale, etc.), ensuring scalable financial operations and accurate, timely financial insights. Reporting to the CFO, the Controller will be responsible for managing the accounting and financial reporting functions of the company, with a strong emphasis on system and process improvement, implementing accounting and organizational controls, technical GAAP accounting, and teambuilding. This Hybrid role is based in our Naperville, IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Responsibilities include, but are not limited to: Oversee the day-to-day accounting operations, including general ledger, revenue recognition, accounts payable/receivable, payroll, and tax compliance. Build and scale an accounting infrastructure to support rapid growth, including systems, processes, and talent development. Own the monthly, quarterly, and annual close processes; ensure timely and accurate preparation of financial statements in accordance with GAAP. Oversee annual audit process, tax reporting, and all technical accounting matters, including, but not limited to, equity compensation, goodwill impairment, debt modifications, acquisitions, and revenue recognition. Develop and implement strong risk-based internal controls, accounting policies, and procedures aligned with SOX-readiness if needed. Partner with CFO and FP&A to provide timely, actionable financial insights for decision-making and strategic planning. Support due diligence, financial modeling, and integration for M&A transactions. Manage relationships with auditors, tax advisors, and other financial partners. Assist in the preparation & presentation of Board of Directors & Audit Committee agenda and materials. Develop and mentor a high-performing accounting team, fostering a culture of accountability, continuous improvement, and scalability. Evaluate and improve accounting and broader company policies, including implementing new systems and processes. Ensure compliance with federal, state, and local reporting requirements and tax filings. Researching and documenting complex or unusual accounting transactions and treatment of new accounting guidance. We're Excited if This is You Experience and Qualifications of the Role Bachelor's degree in accounting or finance; CPA required, MBA or advanced degree preferred. 10+ years of progressive accounting experience. 5+ years in a leadership role in a high-growth or PE-backed environment. 3 + years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Strong technical accounting expertise, including GAAP, consolidations, and revenue recognition (ASC 606). Excellent analytical and problem-solving skills. Experience leading accounting through significant growth, transformation, or liquidity events (IPO, sale, recap). Hands-on operator with strategic thinking and the ability to thrive in ambiguity and pace. Proven ability to build teams, implement systems, and lead process improvements. Experience with ERP systems (e.g., NetSuite, Microsoft Dynamics, SAP) and financial automation tools. Confident, professional leader with excellent communication skills and the ability to influence and collaborate across all levels of the organization. Self-motivated with the ability to drive process improvement and act as an agent for change. Computer Skills Needed to Perform this Job Intermediate to advanced knowledge in Microsoft Office suite. Proficiency in Microsoft and Google Suites. Oracle GL experience and proficiency. Certificates, Licenses, Registrations CPA certification with public accounting experience We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $220,000 - $325,800 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Head of Brand Strategy, the Graphic Designer will support the development of visual assets across a variety of channels, producing high-quality static and motion-based creative that aligns with brand standards. This role is primarily hands-on, translating briefs, concepts, and feedback into polished, executable designs. They should bring fresh ideas to the table, offering creative solutions that enhance the impact and clarity of each project. The Graphic Designer will work closely with the Creative Manager and cross-functional partners to ensure all deliverables are accurate, timely, and visually consistent. This role requires strong attention to detail, efficient workflow management, and the ability to adapt quickly within a fast-paced environment. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Execute high-quality design work - including static graphics, motion graphics, and digital assets - across multiple brand touchpoints. Translate creative briefs, copy direction, and leadership feedback into polished, on-brand deliverables. Apply creative problem-solving to elevate visual impact while staying within established brand guidelines. Produce efficient and accurate revisions based on internal and leadership feedback, maintaining version control and organization. Maintain high levels of accuracy, consistency, and attention to detail across all projects. Prepare final files for production or publishing, ensuring correct formatting, sizing, and technical specifications for each channel. Manage individual timelines for assigned projects, communicating proactively about bandwidth, deadlines, and any risks. Stay current on design trends, motion techniques, and industry best practices to support ongoing creative improvement. Contribute ideas during brainstorming and creative concepting sessions while respecting direction from the Creative Manager. Comfortable working in a fast-paced environment with shifting priorities and tight deadlines. We're Excited If This Is You Experience and Qualifications of the Role 2+ years of professional graphic design experience, with a portfolio showcasing static, digital, and motion design work. Proficiency in Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, and After Effects (or equivalent motion tools). Experience creating motion graphics for digital, social, or paid media campaigns. Working knowledge of Figma for layout, collaboration, and digital-first design needs. Strong understanding of design principles, typography, layout, and visual hierarchy. Ability to interpret feedback, apply edits efficiently, and maintain consistent quality across multiple rounds of revisions. Demonstrated ability to manage multiple projects simultaneously while meeting deadlines in a fast-paced environment. Strong attention to detail, organizational discipline, and file management skills. Experience collaborating with cross-functional teams - such as marketing, content, or creative leadership - to deliver cohesive assets. A proactive, curious mindset with the ability to bring creative ideas that improve or enhance the final work. Basic understanding of preparing files for both digital and print, including direct mail formats, sizing, and production specs (preferred but can be trained). Computer Skills Needed to Perform the Job Adobe Creative Suite - InDesign, Photoshop, and Illustrator specifically. Microsoft 365 - PowerPoint, Word, and Excel. Education Bachelor's degree in Journalism, Communications, English, Marketing, Public Relations, Advertising, or equivalent work experience required. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $67,150 - $103,400 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. This role supports the marketing production team by performing creative reviews, assist in managing the flow of marketing materials, and aiding in timely/clear communication to internal and external teams. Ideal for proactive individuals with strong communication skills who thrive in fast-paced, collaborative environments and are eager to grow their experience in creative operations, process improvement, and production coordination. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Creative review of internal art and external live proofs. Aid in trafficking and reconciliation of marketing materials internal and external. Help maintain internal creative schedules to ensure creatives are reviewed and approved through internal processes on schedule. Communicate the status of material to internal and external groups. Identify, track, and escalate delays that may impact timely approvals. Assist in tracking down relevant information and troubleshooting errors. Organize and document external vendor communications. Communicate changes to internal & external teams in an effective & efficient manner to ensure changes are carried out in designs. We're Excited if this is You! Experience and Qualifications of the Role: 1+ years of experience in Marketing Creative Proofreading. 1+ years of experience in related fields such as Marketing, Production, Quality Control, or Process Improvement. Assertive and independent thinking in daily work and decision-making. Proactive mindset. Strong writing and communication skills. Undertake all aspects of work with a sense of urgency. Deliver timely, quality, clear, concise and accurate work. Ability to work in a fast-paced environment. Computer Skills Needed to Perform the Job: Experience working with tools such as Microsoft office, Adobe Workfront, and ASANA. Education: Bachelor's degree (or equivalent experience related fields such as Marketing, Production, Quality Control, or Process Improvement required). We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $20.80 - $30.09 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Job Description Who We are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Join Our Team as an Agent - Customer Service One Gas! Are you a natural communicator who thrives in a fast-paced environment? At Oncourse Home Solutions (OHS), our Agents are the voice of our brand-connecting with customers, solving problems, and driving sales with energy and empathy. Based in our vibrant Naperville, IL office, this in-person role (Monday - Friday) is central to our culture and customer experience. What You'll Do Engage with customers via phone and online to promote home warranty and energy-related products. Make outbound calls and handle inbound inquiries with professionalism and enthusiasm. Understand customer needs and offer tailored solutions that drive sales and satisfaction. Meet and exceed individual and team sales goals. Maintain accurate records in our CRM and stay up-to-date on product knowledge. Collaborate with teammates and share best practices. Reflect our values and contribute to a positive, results-driven culture. What We're Looking For 3+ years in customer service or sales, ideally in a contact center. Proven success in upselling, cross-selling, and hitting sales targets. Strong communication skills-verbal, written, and digital. Experience with CRM tools like Salesforce or HubSpot. Ability to adapt, learn quickly, and thrive in a dynamic environment. Team player with a positive attitude and a passion for helping others. Bonus Points If You Have Experience in home warranty or utility services. Knowledge of HVAC systems. Bilingual (Spanish) skills. A track record of exceeding quotas in high-volume environments. Requirements High School Diploma or GED required. Basic computer literacy and familiarity with Microsoft Office Suite. Ready to make a difference and grow your career with a company that values your voice? Apply today and help us shape the future of customer experience at OHS! Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Competencies Communicate Effectively -Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Drive for Results - Can be counted on to exceed goals. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Illinois American Water is seeking a Lead Operations Support Representative to join our team in Woodridge, IL. As an administrative professional, you will get the opportunity to support our internal and external customers in many ways. The Lead Operations Support Representative will be responsible for local payroll processing, ordering office and Union items, handling incoming/outgoing mail, and a variety of key office functions. Our ideal candidate will have experience working in an office setting, be a team player and a strong communicator. Position Details Posted Range: $18.50/hour-$29.38/hour The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! *Note that we are hiring for multiple vacancies for this position. Primary Role Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Key Accountabilities Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders. Research, compile and update information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers. Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and my Time. Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. Performs other duties as assigned. Knowledge/Skills Microsoft Office Suite, especially Excel. Excellent knowledge of office procedures Excellent math knowledge. Excellent working knowledge of computer programs. Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred. Experience/Education High School Diploma or GED required. Some college courses preferred. Clerical Certification preferred. Minimum of 3+ years related clerical experience preferred. Certifications & Licenses Valid state driver's license with ability to pass motor vehicle background check. Work Schedule Full-time, on-site Monday-Friday, 7am-3:30pm Overtime as needed Work Environment General office environment In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items. Competencies Champions safety CollaboratesCultivates innovation Customer obsessed Drives ResultsNimble learning Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job DescriptionWho We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course. We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment. Position SummaryThe Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company's quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver's license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. This individual will be expected to participate in an on-call schedule. All technicians will promote warranty products to Oncourse Home Solutions customers. Responsibilities include but are not limited to Continuously provide the customer with the highest levels of customer service. Understands and complies with all safety policies including calibrating gas sensing tool every month. Able to install most furnaces, condensers, humidifiers and accessories with no assistance. Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring. Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work. Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing. Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion, and handling paperwork properly, timely and legibly. Business Acumen: Install HVAC related equipment according to the manufacturer's instructions. Use good time management to make effective use of travel. Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials. Must be able to cycle count inventory upon procurement's request. Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month. Demonstrates a high level of technical competence. Ability to utilize a variety of analytical techniques to solve problems Engagement: Complies with all corporate and department policies and procedures. Develops strong credibility with co-workers and department leadership. Demonstrate the ability to accurately diagnose problems or conditions. Uses good people skills and judgement with customers to provide them with the highest level of customer service. Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field. Driving Results: Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles. Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace. Safety awareness, overhead hazards, equipment operations, wearing PPE as required. Must be able to reach, bend extend and lift 50-60 lbs. Must be able to handle working from heights We are Excited if this is You! Education High School diploma/GED or equivalent work experience is required HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification Computer Skills Needed to Perform the Job Proficiency in Microsoft and Google Suites. iPad usage. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $50,000 - $70,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Sr. Manager, Accounting, the Treasury Analyst is responsible for supporting daily treasury operations, cash management, liquidity analysis, banking administration, and debt management activities. The ideal candidate is detail-oriented, analytical, understanding of treasury management, and eager to contribute to a fast-paced corporate finance environment. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Monitors and analyze daily cash flows to ensure adequate liquidity for operational needs. Execute wire transfers, bank account funding, and other payments for the organization. Support the management of banking relationships and assist in the opening/closing of bank accounts. Reconcile bank accounts and resolve discrepancies in coordination with accounting. Maintain compliance with internal controls, treasury policies, and audit requirements. Collaborate with cross-functional teams including Accounting, FP&A, and Tax on cash-related initiatives. We're Excited If This Is You Experience and Qualifications of the Role 2+ years of experience in treasury, corporate finance, or accounting. Experience with treasury management systems, ERP platforms, and online banking portals preferred. Computer Skills Needed to Perform the Job Proficiency in Microsoft Office suite with focus on Excel and PowerPoint. Oracle R12 experience is a plus. Education Bachelor's degree in Finance, Accounting, Economics, or a related field (or equivalent experience). Certificates, Licenses, Registrations Certified Treasury Professional (CTP) is a plus. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $67,235 - $103,400 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Pay/Benefits This position is a union position with Illinois American Water and the starting pay rate is $32.38 per hour. This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water employees also receive learning opportunities and work experiences to grow professionally. Primary Role Work Schedule: Monday to Friday 6:00 a.m. to 2:30 p.m. Perform J.U.L.I.E. locates. Perform b-box and valveinspections and maintenance/exercising, fire hydrant flushing inspections, leak detection, reads, tests, and/orinstalls water meters when needed and performs customer service functions when needed. Work with utility crewsand customers performing various water and sewer utility repairs, maintenance, installs, and a high level ofcustomer service/awareness. This includes working on main breaks, sanitary sewer backups, and jet flushingsewers. Willingness to perform any and all job related functions when needed. Maintain and keep equipment inproper and safe operating condition. Complete required paperwork and investigations. Information must beaccurate, complete, detailed, and on time. Works with teams or alone to complete assigned projects on time.Operate various heavy equipment and vehicles such as dump trucks, water pumps, jackhammers, sewer jetcleaning, vacuum, equipment, tv equipment, etc. Effectively operate various equipment such as line locators,metal locators, pressure gauges, sawz all, augers, b-box keys, and valve insertion machines. Knowledge/Skills Knowledge of, and ability to use, basic computer/field laptops and programs. Knowledge of sewer repair, rehab, replacement and maintenance preferred. Experience/Education H.S. Diploma/GED. Qualified candidates must possess a high school diploma or the equivalent, the ability to perform mathematical calculations related to the job with accuracy, and the ability to communicate effectively with external andinternal customers. Possession of a CDL - class A license with air break endorsement. Tanker endorsement license preferred. Ability to read, install and test water meters. Ability to walk routes and use meter reading equipment. Ability to effectively operate, adjust and repair b-box, hydrants and value boxes. Other Ability to physically perform manual labor including working overtime when required. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the IHT HVAC Manager, the prime responsibility of the Supervisor, Field Operations is to ensure high-quality customer experience, conduct physical inspections of jobs to ensure quality and safety, and supervising day-to-day operations. This role will assist the Field Service Manager in setting and monitoring performance goals, safety, and regulatory compliance for their direct reports of technicians and plumbers to ensure they are delivering best-in-class quality 100% of the time. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Mon - Thu in office, Fri remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Inspecting HVAC and plumbing jobs, including installation for quality, safety, and cleanliness. Partner with service manager and safety manager to ensure line of business policies are being followed in the field. Responsible for creating a structure and process that includes job site visits to inspect S maintenance and installation of equipment for quality; potential hazards; cleanliness; ensure customers receive copy of work order, permits, and new furnace stickers to track maintenance and repairs. Take photos and document findings with action plan of any follow up activities and report up to management. We're Excited If This Is You Experience and Qualifications of the Role Required: 5+ years HVAC installation and field experience. Organizational and time management skills. Good interpersonal skills to be able to lead direct reports in a positive, effective way that results in engaged employees and high-quality performance. Comfortable with technology, including software and report-writing knowledge. Computer Skills Needed to Perform the Job Proficiency in Microsoft and Google Suites. iPad use. Education High School diploma/GED required and HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification. Bachelor's degree (or equivalent work experience) required. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $68,595 - $103,400 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary The IHT Dispatch Supervisor is responsible for leading a team of dispatchers and customer schedulers to ensure efficient and effective daily operations. This role oversees workload distribution, monitors key performance indicators (KPIs), and ensures optimal routing to meet service level agreements (SLAs) and customer satisfaction goals. The Supervisor provides ongoing training and coaching to team members, conducts regular performance reviews, and fosters a high-performance culture focused on continuous improvement. By managing resources and workflows, the Supervisor ensures timely service delivery and supports operational excellence across the IHT dispatch function. This job requires flexibility into the evenings and weekends. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required (generally in-office 5 days a week). Responsibilities include but are not limited to: Lead and manage daily dispatch operations, ensuring timely and efficient routing of service calls. Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement. Develop and implement workload distribution strategies to optimize resource utilization and meet service level agreements (SLAs). Provide ongoing training and coaching to dispatch and scheduling staff to enhance skills and performance. Collaborate with cross-functional teams to resolve service delivery issues and improve operational workflows. Maintain documentation and reporting related to dispatch activities, performance metrics, and compliance standards. Support continuous improvement initiatives by identifying process gaps and recommending solutions. Ensure coverage and flexibility for evening and weekend operations as needed. Responsible for conducting regular performance reviews for continuous improvement and first in class service team. We're Excited if this is You! Experience and Qualifications of the Role: 3+ year's experience working with HVAC business 1-2 year's experience in Business process management Education HS Diploma, bachelor's degree or equivalent experience required We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $70,295 - $103,400 USD Annually. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits Personal Learning: Picks up on the need to change personal, interpersonal, and managerial behavior quickly; watches others for their reactions to his/her attempts to influence and perform and adjusts; seeks feedback; is sensitive to changing demands and responds accordingly Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Patience: Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Ethics and Values: Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary As a key member of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr. Manager, Strategy & Operations and will be tasked with developing reporting and analytics to bring insights and optimizations to our contact center and operations, and customer experience organizations. They will use their strong data and analytical skills to establish reporting and information for key stakeholders to determine the strategy for Customer Operations. The Sr. Analyst, Operations will be adept at performing independent analyses across multiple data platforms, including Looker, Salesforce, and Excel. Additionally, they will coordinate business review materials on a weekly, monthly, and quarterly basis, engaging with various stakeholder groups. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Establish and manage key performance indicators (KPIs) to monitor and evaluate the effectiveness of business strategies. Own regular performance reports to senior management - in the form of weekly and monthly business reviews. Develop and implement new reporting tools and dashboards, while guiding process documentation and redesign efforts. Evaluate potential data risks and gaps - develop strategies to mitigate them; preparing reports to present to senior leadership. Work closely with various departments such as Call Center, Finance, Business Intelligence and Claims to ensure alignment with overall business strategies Track and manage action items across various data projects to ensure timely completion and alignment with organizational goals. We're Excited If This Is You Experience and Qualifications of the Role Minimum of 4+ years as an analyst with a preference given to financial analysts and operations analysts. 3+ years of experience using data analysis tools (SQL, Tableau, Excel, etc.), data query reporting, in addition, intermediate to advanced skills in Microsoft Excel is required. Expertise with data visualization tools such as Looker, Tableau or Microsoft Power BI. Experience synthesizing data and analysis into insights and takeaways for business owners. Strong analytical and problem-solving skills with ability to think creatively. Ability to function independently and efficiently in carrying out assigned tasks of interpreting large amounts of data to accurately identify business needs, delivering recommendations for different audiences into digestible material. Highly organized, detail-oriented, and driven with a strong work ethic and demonstrated teamwork skills. Self-starter with the ability to multitask and work effectively in a dynamic environment with fluctuating workload and aggressive timelines while promptly delivering timely and accurate analysis. Computer Skills Needed to Perform the Job Proficiency in Microsoft O365. Tableau or Looker experience. Education Bachelor's degree (or equivalent work experience) required. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $70,040 - $111,000 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Intellectual horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile Drives Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. American Water is currently seeking a Manager, Water Quality & Environmental Compliance to work in our IL office location. In this role, you will initiate and control the overall wastewater compliance program for IL American Water. Position Information $81,120.00 - $133,380.00 annually The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Responsibilities for this position establishes the day-to-day management of personnel and implementation of water quality, laboratory programs, environmental stewardship and environmental rules and regulations to ensure compliance with pertinent state and federal regulations. Responsible for maintaining budgets, committing expenditures, and setting priorities. Maintains liaisons with individuals within and outside of the organization - key regulatory officials and company personnel. Responsible for acting independently on technical and environmental matters. Key Accountabilities Initiates and controls the overall environmental compliance program for drinking water in the Northern Division. This includes oversight of all required monitoring and reporting of sample results required under the Safe Drinking Water Act and/or Clean Water Act. Ensuring that the environmental program requirements are met in accordance with the Environmental Management Plans. Coordinates resolution of environmental issues with State regulatory personnel and local operations. Makes decisions and recommendations that are recognized as authoritative and have far-reaching impact on environmental activities. Directs supportive workforce to maintain compliance with environmental regulations and laboratory procedures which may include accreditation/certification for specialized parameters. Reviewing and determining the impact on company activities from existing and proposed regulations at the local, state and federal level. Executes departmental business plans and contributes to the development of functional strategies. Assisting in preparing capital and O&M budgets for environmental compliance related items. Assuring that policies, programs, standards of performance and approved objectives related to environmental compliance are adhered to including those involving health and safety, affirmative action, corporate responsibility and labor relations. Knowledge/Skills Knowledge of science, theory and application of water treatment and operations, water quality monitoring and quality assurance programs Must possess knowledge of current and emerging environmental issues and environmental regulations impacting water resources and facility operations Knowledge of industry trade organizations to include participation in related activities aimed at improving environmental program awareness and stewardship opportunities. Experience/Education Bachelors or equivalent experience. A minimum of 5 years experience, depending on the level of the position in environmental management, project planning or other public programs. Experience in the management of people, processes, technologies and budgets. Travel Requirements Travel may be 15% Other Drinking water license preferred Must hold a valid state issued driver's license Work Environment Field and office environment Competencies Develops TalentDrives EngagementDecision QualityPlans, Aligns, & DirectsPolitical & Organizational SavvySelf-Awareness Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Provide emergency repairs to leaking, loose, clogged, or plumbing components in disrepair. Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. Responsibilities include but are not limited to: Continuously provide the customer with the highest levels of customer service. Tests for gas leaks in existing or new installations. Provide emergency repairs to leaking, loose, clogged, or plumbing components in disrepair. Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance. Perform plumbing repairs and plumbing upgrades that include sinks, faucets, radiator valves, and traps, toilets, bathtubs, drain lines, water supply lines, and natural gas line risers. Installs and maintains appliances such as hot water heaters, pumps, sump, and sewage pumps and ejectors. Requisitions materials and supplies using in-house procedures as needed. Lays out, installs, repairs, or maintains pipelines for water, gas, or compressed air. Must be able to cycle count inventory upon procurement's request. Maintain expected productivity, quality and safety metrics as outlined by the PHS Field Operations Department We're Excited if This is You Experience and Qualifications of the Role: Minimum of 2 years' experience on plumbing license. Valid driver's license. Computer Skills Needed to Perform the Job Preferred ability to operate iPad Education High School, GED, must continue education of Plumbing through classes the company requests attendance Certificates, Licenses, Registrations Hold a current Apprentices License for applicable state We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $27.78 - $40.86 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary HVAC Service Technician is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The HVAC Service Technician will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company's quality expectations. All technicians will promote warranty products to American Water customers. This role requires the use of a valid driver's license to drive a company vehicle and must be refrigerant certified. This individual will be responsible to work and drive safely at all times. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. Job Duties/Responsibilities Understands and comply with all safety policies including calibrating gas Sensit tool every month. Responsible for reclaiming refrigerant for clean and check technicians in his/her territory during the air conditioning season. Able to complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance. Able to complete minor repairs on Hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start-up of the system. Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring. Thoroughly understands and complies with the inventory policies and procedures. Accountable for use of inventory involving his/her work. Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly. Must be able to cycle count inventory upon procurement's request. Ability to utilize a variety of analytical techniques to solve problems. We're Excited if this is You! Education High School diploma/GED OR HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification Minimum 1 year of HVAC experience preferred. Certificates, Licenses, Registrations PA Certification Type 1 and 2 or Universal Required, OR equivalent vocational skill/training experience Computer and Tech Skills Needed Proficiency in Microsoft and Google Suites iPad Use Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $21.15-$25.86 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicates Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. American Water is currently seeking a Superintendent , Operations to join our team in Woodridge, IL. In this role, you will supervise daily plant maintenance and control room operations for all IL facilities. Position Information $70,690.00 - $118,100.00 annually The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Supervises the day-to-day plant maintenance and control room operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. Key Accountabilities Supervise and coordinate plant maintenance and control room work groups Assures policies, procedures, programs and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained Review control logic strategies and implement programing to optimize control strategies for treatment and pumping processes and automate where appropriate. Perform quality assurance checks of automation and process control systems May be involved in customer service-related issues Implement and foster the coaching and development of employees, including idea generation, within respective functional areas Develop and maintain relationship with Process Control vendors. Supports managers to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce Work collaboratively with other functions leads to mitigate business risks. Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments. Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business May assist with water operations as needed Knowledge/Skills Knowledge of the regulated water business and the regulations impacting the business Knowledge of process and operational areas Experience/Education Bachelors or equivalent experience Minimum 2-5 years experience in operations State license preferred. Must possess valid drivers license Travel Requirements Local and occasional regional travel Work Environment Indoor and outdoor environment 24/7 operations Other Competencies Prioritizes & Role Models SafetySelf-AwarenessDevelops TalentPlans, Aligns, & DirectsDrives EngagementDecision Quality Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Manager, Workforce Optimization the Senior Analyst, Workforce Optimization is an integral member of the Operations team with heightened responsibilities. This role involves advanced reporting duties, encompassing the creation and maintenance of comprehensive reports on agent and business performance, including intricate analysis and forecasting of critical metrics such as contact volumes, average handle times, and agent conversion rates. Serving as the primary subject matter expert in workforce analytics, the Senior Analyst collaborates with business leaders to provide data-driven insights and solutions while operating autonomously in a dynamic environment. The ideal candidate is motivated, analytical and has excellent organizational and problem-solving skills. The position's impact is profound, directly influencing the cost-effectiveness and quality of our contact center operations across the OHS footprint. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Data analysis and reporting by extracting and analyzing workforce and agent performance data to generate reports and identify patterns. Collaborate with internal customers; teams, departments, and contact center leadership to identify opportunities for improvement of resource utilization and to achieve service goals. Create and design ad hoc reports for data pertaining to agent performance and deliver insights and recommendations based on that data. Identifying opportunities to streamline processes, reduce costs and improve operational efficiency. Identify and determine opportunities for staffing optimization based upon volume and agent performance. Understand long-term staffing needs based on projected business growth, new initiatives or changes in market conditions using statistical models and historical data. Identify and communicate bottlenecks, capacity constraints and resources gaps to ensure optimal allocation of resources and prevent over or underutilization to leadership. Generating and evaluating staffing schedules and maintaining data updates into scheduling system. Generating short and long-term staffing models and providing recommendations based on analysis. Identifying, analyzing, and reporting service deviations to improve performance results. Apply statistical techniques and data visualization tools to present findings and recommendations to management. Update historical volume data to ensure accuracy of future forecasts. Conduct “What If” capacity plan scenarios to optimize overall site performance. Streamlining and automating manual processes, implementing new technologies and leveraging data-driven insights to enhance efficiency and accuracy. Delivering timely standardized reporting on business / agent performance for routine business reviews. Partners with Business Intelligence Team to design / complete larger reporting requests. Regularly validates data sources to ensure accuracy of all reports. Other duties as assigned by leadership. We're Excited if this is You! Experience and Qualifications of the Role: 4+ years of experience in workforce management or analytics (i.e. business, data science, statistics, mathematics). 2+ years of working with one or more workforce management systems or 2+ years forecasting experience. Strong analytical skills with the ability to utilize data effectively to identify potential problems after they occur; develop models for forecasting demand; analyze trends in volume patterns; optimize schedules. Experience building reporting using various visualization tools for trend analysis. Strong presentation & communication skills; able to present to both individual contributors and high-level leadership. Excellent communication skills both written and verbal. Proven track record in building WFM specific analysis and implementing actions that produce results and drive continuous improvement. Familiarity with labor laws and regulations. Proficient with phone system reporting and scheduling tools such as Verint or similar systems. Ability to demonstrate and articulate understanding of key workforce management concepts as related to forecasting, capacity planning, scheduling, real-time monitoring, call routing and performance improvement. Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities. Computer Skills Needed to Perform the Job: Advanced Excel skills required. Proficiency in Microsoft and Google Suites. Working knowledge of a WFM tool; Verint preferred. Database querying: Basic understanding of SQL preferred. Competency in data analysis tools like Microsoft BI, Looker, Tableau, Python. Basic understanding of telephony systems (ACD, AOD and IVR / IVA). Proficient with phone system reporting (AWS). Education: Bachelor's degree or comparable and relevant work experience required Certificates, Licenses, Registrations: N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $74,630 - $111,000 USD Yearly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Creativity- Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Strategic Agility- Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans Process Management- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Command Skills- Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We're looking for a passionate Software Engineer who thrives at the intersection of technology and real-world operations. In this role, you'll work closely with our dispatch team to design, build, and optimize systems that empower our field technicians-HVAC and plumbing professionals-to deliver top-tier service to customers' homes efficiently and reliably. This role will help enable seamless data and process integration between Salesforce and Dispatch.me, ensuring smooth handling of home warranty claims and effective management of service providers. The ideal candidate is a hands-on engineer with proven experience in designing and maintaining system integrations, building monitoring solutions, troubleshooting complex data flows, and developing Salesforce dashboards to provide real-time visibility into claim statuses and potential issues. The candidate should have in-depth expertise in Salesforce development and Dispatch.me SaaS platform to lead the development, integration, monitoring, and support of our field service management ecosystem. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Design, develop, and maintain the integration between Salesforce and Dispatch.me using the Dispatch.me connector for Salesforce. Ensure data synchronization and process consistency across both platforms for claim handling and service provider management. Optimize workflows and processes to reduce latency and errors in claim processing. Build robust monitoring and alerting mechanisms for the Salesforce and Dispatch.me integration. Work closely with Ops team and Dispatch.me technical support to triage and resolve issues in real-time, identifying whether problems originate in Salesforce, Dispatch.me, or the connector. Design and implement custom Salesforce dashboards and reports to track claims statues, KPIs, errors and performance metrics related to claims and claim invoices. Partner with operations, product, and support teams to understand business requirements and translate them into technical solutions for system performance and enhancement. Proactively identify opportunities for automation, optimization, innovate system observability and provide recommendations for improvements and best practices. Serve as a software engineer, contributing to the ongoing development efforts and new initiatives for Claims Management System. Design and develop scalable backend services and intuitive front-end tools that enhance dispatch processes. Participate in code reviews and agile ceremonies. We're Excited if this is You! Experience and Qualifications of the Role: 4+ years of software engineering experience (experience in field service, logistics, or dispatch tech is a strong plus). 3+ years of professional Salesforce development experience. Strong proficiency in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and Salesforce APIs. Experience with Salesforce configuration, automation tools (Flow, Process Builder), and deployment management. In-depth knowledge of the Dispatch.me SaaS platform and its connector for Salesforce. Hands-on experience managing Dispatch.me integrations and workflows. Expertise in designing, implementing, and maintaining integrations between SaaS platforms. Experience with API-based integrations, middleware, or custom connectors. Familiarity with monitoring tools and practices (building error logs, dashboards, or system health reports). Strong problem-solving skills for diagnosing complex integration issues. Ability to design monitoring dashboards in Salesforce with meaningful KPIs for claim and system health tracking. Experience with data quality assurance, error handling, and reconciliation processes. Excellent communication and cross-functional collaboration skills. Proven track record of working in field service management or warranty claim management system. Designed high-availability applications in a multi-tier service-oriented cloud architecture, including database, service/API, and UI components of the application. Experience in micro-services architecture pattern and understanding of various technical components supporting microservices. Have good understanding of various design patterns, SOAP/REST protocols, WebSocket, XML, JSON and familiar with YAML. Test driven development experience. Demonstrate familiarity with Continuous Integration and Continuous Deployment concepts. Familiarity with cloud infrastructure (e.g., AWS, Azure or GCP) and DevOps practices. Experience working with REST APIs, microservices architecture, and system integrations. Strong analytical skills and a pragmatic approach to solving complex problems. Excellent collaboration and communication skills; ability to translate business needs into technical solutions. Comfortable working on projects where there is some element of unknown and ambiguity. Ability to independently work and take initiative to develop solutions for business requirements. Quick learner with attention to details. Quickly develop POC with latest technologies to integrate with existing products and prove feasibility of new products and services. Operate strategically and deliver tactical outcomes in complex projects. Strong verbal and written communication skills with the ability to work effectively across various stakeholders in the organization. Strong analytical and problem-solving skills. Customer Centric Development approach. Experience in field service management software like Dispatch, ServiceBench, ServiceTitan, or similar platforms. Familiarity with home warranty claims processes or similar service-based industries. Good business intelligence concepts. Familiarity with third party monitoring tools (Datadog, Splunk) and Salesforce-native monitoring applications. Exposure to AI/ML techniques to enhance scheduling and dispatch logic. Computer Skills Needed to Perform the Job: Proficiency in Microsoft O365. Education: Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience). Certificates, Licenses, Registrations: Salesforce certifications (Platform Developer II, Salesforce Integration Architect, Salesforce Service Cloud Consultant) preferred. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $83,555 - $111,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Position Information $81,120 - $133,380 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role The Employee and Labor Relations (ELR) Business Partner provides consistent support through designated centers of expertise (COE) assigned to the ELR Team. Executes consistent strategies in areas of expertise using established guidance and practices. Optimizes business performance by focusing on employee and labor relations matters for both the union and non-union workforce, ensuring compliance to State and Federal laws, regulatory agencies, company policies, and collective bargaining agreements. Key Accountabilities Ensures consistent delivery of service and execution of COE strategies by ELR team members, by supporting internal organizational stakeholders in both union and non-union employee and labor relations matters, including, but not limited to investigations, disciplinary processes, labor negotiations, positive employee relations, and labor contract administration. Uses designated tools, process guidance, and systems to ensure consistent execution of tasks. Tracks and reports activities and outcomes to leadership and other stakeholders. Provides consultation and support to the business for employee and labor relations matters including risk analyses. Working with leadership and peers, seeks professional development opportunities to foster independent strategic thinking and skillful execution of all employee and labor relations functions. Ensure compliance with various state and federal laws and/or agencies throughout diverse regions; guiding business managers to proactively identify and navigate risks. Participates in and supports labor contract and mid-contract negotiations as needed. Develop and support the maintenance of positive, constructive labor-management relationships and positive employee relations in both union and non-union locations that drive and facilitate our success. Assists with the development and delivery of training for people leaders and other stakeholders designed to enhance consistency of processes throughout the organization. Delivers fluid and timely people processes that allow for quick action and flexibility Models and fosters a team dynamic both within the ELR team and with other stakeholder teams throughout the business. Knowledge/Skills Direct experience handling all aspects of ELR issues, including intake, review, and resolution of investigations and disciplinary actions. Must have the ability to deal with highly confidential information. Ability to effectively provide expertise in ELR issues at all levels of the organization. Understands relevant ELR law and demonstrates the ability to apply this knowledge to any challenging or sensitive situations. Able to work independently and with a sense of urgency Excellent verbal and written communication and problem-solving skills Demonstrates strong attention to detail, sound judgment, and effective decision-making. Ability to communicate effectively orally and in writing with excellent usage of grammar, spelling and punctuation. Ability to navigate existing AW technologies and quickly learn emerging technologies. Ability to communicate effectively and with all levels within and outside the organization. Effectively implements policies, procedures, and labor agreements. Extensive knowledge of all Human Resources areas including employment law, labor laws, EEO, ERISA, and other compliance mandates and ensure compliance with various state and federal laws and/or agencies throughout diverse regions; guiding business managers to proactively identify and navigate risks. As an expert in employee and labor relations, provides the business with risk analyses on ELR matters. Experience/Education Bachelor's Degree in Human Resources or related field preferred; Masters Degree Desirable; or Min. of seven years Labor and Employment relations experience with a union workforce Experience in all aspects of labor and employee relations. Demonstrated experience in labor negotiations and with handling labor disputes in the grievance-arbitration procedure and the National Labor Relations Board. Experience as first chair in negotiations preferred. Demonstrated experience applying sound principles of investigation and imposition of disciplinary with advanced knowledge of workplace investigations Travel Requirements >20% Certifications & Licenses HR Certification preferred. Work Environment Modern day professional office environment. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to our Director, Contact Center Operations, the Vendor Performance Manager is responsible for managing the performance, compliance, and strategic alignment of multiple third-party vendor partners. This role leads performance evaluations, ensures adherence to SLAs, and provides regular reporting to senior leadership. It also involves vendor relationship management, cost oversight, and contract negotiations to drive operational efficiency and business alignment. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Oversee the performance and compliance of multiple third-party vendor partners, ensuring alignment with contractual service level agreements (SLAs) and key performance indicators (KPIs). Develop and maintain vendor scorecards and dashboards to track performance, cost efficiency, and service quality. Lead weekly and monthly business reviews with vendor senior leadership to assess performance, address issues, and align on strategic goals. Serve as the primary liaison between OHS and vendor leadership, fostering strong, collaborative relationships and ensuring clear communication. Partner with internal stakeholders (e.g., Finance, Legal, Compliance, Training, Customer Experience) to support vendor-related initiatives and resolve escalations. Analyze vendor data to identify trends, risks, and opportunities for improvement, and provide actionable insights to leadership. Manage vendor-related costs, including budget tracking, invoice validation, and cost-per-contact analysis. Support contract negotiations and renewals in collaboration with Legal and Procurement to ensure favorable terms and alignment with business needs. Monitor and support vendor onboarding, offboarding, and contingency planning processes. Drive continuous improvement by identifying and implementing process enhancements and value-added services from vendor partners. Ensure vendor adherence to compliance standards, including data security, regulatory requirements, and internal policies. Up to 15% (2 weeks per quarter) travel required could increase depending on the vendor performance and business requirements. Domestic and international travel, passport is required. Other duties as assigned by Leadership. We're Excited If This Is You Experience and Qualifications of the Role Minimum of 3 years of experience in vendor contact center management, outsourcing, or a related operations leadership role. Proven ability to manage multiple projects and priorities independently in a fast-paced environment. Strong experience in building and managing business relationships with internal stakeholders and external vendor partners. Demonstrated success as a change agent, driving transformation and continuous improvement initiatives. Strong analytical and problem-solving skills, with the ability to collect and interpret data, identify trends, and develop actionable insights. Ability to influence and communicate effectively across all levels of the organization, including senior leadership and external partners. Ability to manage multiple priorities in a fast-paced environment and drive continuous improvement initiatives. Flexible and adaptable, with a track record of maintaining effectiveness in dynamic and diverse work environments. Strong problem-solving, analytical, and organizational skills. Experience in budgeting and needs analysis. Computer Skills Needed to Perform the Job Proficiency in Microsoft and Google Suites. Strong Excel skills required. Basic understanding of telephony systems. Proficient with reporting out of Looker. Familiarity with Verint (QA/ Performance Management and WFM). Education Bachelor's degree in business, data analytics, or operations management (or equivalent work experience) required. Certificates, Licenses, Registrations Preferred: Certified Professional in Supply Management, Certified Outsourcing Professional or other quality-related certifications. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $89,675 - $125,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.