American Water jobs in Gary, IN - 28 jobs

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course. We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment. Position Summary The HVAC Clean and Check Technician maintains the customer's equipment to ensure customer comfort and safety. Promote products, contracts and services to guarantee customer equipment maintenance, and provide total home comfort for the customer. This individual will be accountable for upholding all safety standards, including practicing safe driving and safe work habits at all times. While our headquarters is in Naperville, this role is field based in Northern IL and requires regular travel to customer home locations. Responsibilities include but are not limited to: Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort. Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety. Legibly and accurately complete company paperwork. The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger. Technician must provide their own hand tools including, but not limited to wrenches, screwdrivers, pliers, inspection cameras, etc. Understands and comply with all safety policies. Clean the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort. Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work. Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials as needed for job completion and handling paperwork properly, timely, and legibly. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles. Experience and Qualifications of the Role: 1 year minimum HVAC experience Working Conditions/Physical Requirements: Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace. Safety awareness, overhead hazards, equipment operations, wearing PPE as required. Must be able to reach, bend extend and lift 50-60 lbs. Must not be afraid of heights. Computer Skills Needed to Perform the Job Ability to operate iPad Education High School diploma or GED required. HVAC certification preferred. Certificates, Licenses, Registrations EPA certification required We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $19.41 - $26.41 USD Hourlyl. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented- Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability- Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and trust- Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly- Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect

Job DescriptionWho We are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary The Vice President, Controller will lead the accounting function in a fast-paced, high-growth, private equity-backed environment. This strategic and hands-on role will oversee all aspects of financial accounting, reporting, internal controls, compliance, and tax. The VP, Controller will partner with senior leadership to support the company's rapid expansion, M&A activity, and eventual exit strategy (IPO, strategic sale, etc.), ensuring scalable financial operations and accurate, timely financial insights. Reporting to the CFO, the Controller will be responsible for managing the accounting and financial reporting functions of the company, with a strong emphasis on system and process improvement, implementing accounting and organizational controls, technical GAAP accounting, and teambuilding. This Hybrid role is based in our Naperville, IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Responsibilities include, but are not limited to: Oversee the day-to-day accounting operations, including general ledger, revenue recognition, accounts payable/receivable, payroll, and tax compliance. Build and scale an accounting infrastructure to support rapid growth, including systems, processes, and talent development. Own the monthly, quarterly, and annual close processes; ensure timely and accurate preparation of financial statements in accordance with GAAP. Oversee annual audit process, tax reporting, and all technical accounting matters, including, but not limited to, equity compensation, goodwill impairment, debt modifications, acquisitions, and revenue recognition. Develop and implement strong risk-based internal controls, accounting policies, and procedures aligned with SOX-readiness if needed. Partner with CFO and FP&A to provide timely, actionable financial insights for decision-making and strategic planning. Support due diligence, financial modeling, and integration for M&A transactions. Manage relationships with auditors, tax advisors, and other financial partners. Assist in the preparation & presentation of Board of Directors & Audit Committee agenda and materials. Develop and mentor a high-performing accounting team, fostering a culture of accountability, continuous improvement, and scalability. Evaluate and improve accounting and broader company policies, including implementing new systems and processes. Ensure compliance with federal, state, and local reporting requirements and tax filings. Researching and documenting complex or unusual accounting transactions and treatment of new accounting guidance. We're Excited if This is You Experience and Qualifications of the Role Bachelor's degree in accounting or finance; CPA required, MBA or advanced degree preferred. 10+ years of progressive accounting experience. 5+ years in a leadership role in a high-growth or PE-backed environment. 3 + years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Strong technical accounting expertise, including GAAP, consolidations, and revenue recognition (ASC 606). Excellent analytical and problem-solving skills. Experience leading accounting through significant growth, transformation, or liquidity events (IPO, sale, recap). Hands-on operator with strategic thinking and the ability to thrive in ambiguity and pace. Proven ability to build teams, implement systems, and lead process improvements. Experience with ERP systems (e.g., NetSuite, Microsoft Dynamics, SAP) and financial automation tools. Confident, professional leader with excellent communication skills and the ability to influence and collaborate across all levels of the organization. Self-motivated with the ability to drive process improvement and act as an agent for change. Computer Skills Needed to Perform this Job Intermediate to advanced knowledge in Microsoft Office suite. Proficiency in Microsoft and Google Suites. Oracle GL experience and proficiency. Certificates, Licenses, Registrations CPA certification with public accounting experience We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $220,000 - $325,800 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Action Orientated: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Organizational Agility: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Job Description Who We are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Join Our Team as an Agent - Customer Service Sales Representative! Are you a natural communicator who thrives in a fast-paced environment? At Oncourse Home Solutions (OHS), our Agents are the voice of our brand-connecting with customers, solving problems, and driving sales with energy and empathy. Get rewarded for your talent: earn a competitive base pay plus commission tied directly to your sales performance-your success drives your income! Based in our vibrant Naperville, IL office, this in-person role (Monday - Friday) is central to our culture and customer experience. What You'll Do Engage with customers via phone and online to promote home warranty and energy-related products. Make outbound calls and handle inbound inquiries with professionalism and enthusiasm. Understand customer needs and offer tailored solutions that drive sales and satisfaction. Meet and exceed individual and team sales goals. Maintain accurate records in our CRM and stay up-to-date on product knowledge. Collaborate with teammates and share best practices. Reflect our values and contribute to a positive, results-driven culture. What We're Looking For 3+ years in customer service or sales, ideally in a contact center. Proven success in upselling, cross-selling, and hitting sales targets. Strong communication skills-verbal, written, and digital. Experience with CRM tools like Salesforce or HubSpot. Ability to adapt, learn quickly, and thrive in a dynamic environment. Team player with a positive attitude and a passion for helping others. Bonus Points If You Have Experience in home warranty or utility services. Knowledge of HVAC systems. Bilingual (Spanish) skills. A track record of exceeding quotas in high-volume environments. Requirements High School Diploma or GED required. Basic computer literacy and familiarity with Microsoft Office Suite. Ready to make a difference and grow your career with a company that values your voice? Apply today and help us shape the future of customer experience at OHS! Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Competencies Communicate Effectively -Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Drive for Results - Can be counted on to exceed goals. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary The Supervisor, Care/Claims primary focus is to identify ways to drive improved operational and agent Care/Claims performance across both digital and phone touch points. This responsibility includes monitoring and executing key KPIs (AHT, FCR), CSAT, QA and effective Cross-Selling. This leader is also responsible for mentoring and training the Care/Claims team while fostering an innovation driven, continuous improvement focused and high-performance culture. This leader will work, collaborate and partner with customers, clients, and front-line employees in order to identify and solve for continuous improvement opportunities. Responsible for all direct employee personal matters by teaming up with HR and Legal. This role will have a direct responsibility to execute our customer service strategy through live customer contact. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Achieve Care/Claims KPI's, Quality Success Metrics and Sales Performance results daily, weekly and monthly. Demonstrate customer service experience including supervisory responsibility, strategy aligned decision making and a thorough understanding of contact center technologies (i.e. KMS, WFM, QA, CRM). Create and implement care strategies tailored towards improving agent efficiency and driving a higher quality Customer. Track sales (Cross-Sell) performance metrics, analyze data, and adjust strategies as needed to meet targets. Work effectively across departments to align strategies with overall business objectives. Establish and maintain strong relationships with external vendors to ensure alignment on day-to-day performance and strategic initiatives as assigned. Monitor and evaluate vendor performance against established KPIs, providing feedback and recommendations on how to improve sales performance. Act as a key liaison between internal teams and leadership, ensuring clear communication of goals, expectations and timebound quotas. Ensure TEAM compliance with company policies and industry regulations. Collaborate with team members to identify strengths and areas for improvement. Establish personalized development plans to support career advancement. Encourage a culture of continuous improvement by organizing workshops, training sessions, and knowledge sharing initiatives that keep the team engaged and informed. Implement recognition programs to celebrate individual and team achievements, motivating staff to reach their full potential. Build relationships with direct reports to foster a positive and professional work environment that focuses on providing exceptional customer service. We're Excited if this is You! Experience and Qualifications of the Role: Minimum 3 (ideally 3-5) years of progressive leadership experience in a home warranty, insurance, or service-based contact center, with direct responsibility for claims or customer care operations. Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams, including recognizing excellent performance and addressing issues promptly. Direct experience successfully leading and managing a team of ~9 employees supporting home warranty claims, service requests, and coverage inquiries. Excellent communication and interpersonal skills, with experience handling customer escalations, coverage disputes, contractor concerns, and service delays. Ability to work cross-functionally to resolve issues and drive customer satisfaction. Experience leading contact center teams in an omni-channel environment (voice, chat, email, digital platforms). Demonstrated ability to analyze operational, claims, and customer experience data (KPIs, CSAT, QA, AHT, FCR) to drive service quality and improvements. Strong data-driven decision-making and analytical skills to interpret operational and claims metrics and guide performance improvements. Experience managing performance targets tied to claims throughput, service timeliness, first-contact resolution, and overall customer experience outcomes. Proven hands-on experience achieving service-level, claims resolution, and customer satisfaction goals in a home warranty or service-contract environment. Demonstrated success leading process optimization initiatives to improve scalability, efficiency, and consistency in claims handling. Ability to adjust operational strategies in response to market conditions, demand shifts, and customer volume fluctuations. Proven ability to manage and improve service request intake and claim fulfillment rates across multiple partners and vendors. Experience working in a fast-paced, high-volume service environment with complex products and coverage offerings. Strong organizational and problem-solving skills, with the ability to prioritize competing operational needs. Willingness and ability to travel up to 10% based on business needs. Cross-selling strategy experience. Reducing Time to Resolution (TTR). Agent specialization strategy (Tier 1 vs. Tier 2). Process optimization to reduce AHT, escalations, and customer dissatisfaction. Computer Skills Needed to Perform the Job: Experience working with tools such as Microsoft O365. KMS, WFM, QA Platform and CRM (i.e. Salesforce). Education: Associates Degree in Business Administration, Operations Management OR equivalent experience. Certificates, Licenses, Registrations: N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $61,030 - $92,500 USD Yearly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented- Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Intellectual Horsepower- Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Building Effective Teams- Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Innovative Management- Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace. Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary The Provider Performance Lead is responsible for managing the performance of service providers across a variety of trades based on key performance inputs from various segments of the Field Operations business. As an aggregator of operational performance data, the Provider Performance Lead drives improved performance through proactive provider relationship management that focuses on delivering quality services to HOS standards. Additionally, this role supports organic network growth through the conversion of out-of-network providers to preferred in-network providers. This role is instrumental in ensuring that both in-network and out-of-network providers consistently deliver high quality services to our customers while adhering to HOS policies, business processes and documentation standards. Although this position is home‑based, the candidate must reside within Northern Illinois or Indiana to support required in‑state field visits, as well as periodic travel to our corporate offices in Illinois and New Jersey. (Approximately 20% travel or as business needs require) Responsibilities include but are not limited to: Establish and maintain business relationships with key 3rd party provider personnel at the operations, management, and owner levels. Provide departmental updates, metrics reporting and data insights regarding provider and territorial performance. Provide recommendations to the Field Operations Leadership team for operational improvement opportunities. Establish business relationships necessary to receiving, gathering, and aggregating performance inputs that support provider management opportunities necessary to ensuring efficient operation of internal business processes. Develop reporting and process analytics that identify favorable and unfavorable trends in claims and provider performance. Assist in the resolution of customer escalations by taking necessary corrective actions with providers to prevent re-occurrence. We're Excited if this is You! Experience and Qualifications of the Role 5+ years of progressive customer service experience or equivalent/related work experience. 3+ years plumbing, HVAC, and/or electrical trades experience. 3+ years home utility/repair program field support. Previous experience with external business relationship management, claims, and provider support functions. 2+ years demonstrated training, monitoring, and coaching to deliver results for multiple business groups. Repair trades (HVAC, appliance, plumbing, electrical trades, etc.) 4+ years demonstrated accountability monitoring. 4+ years demonstrated relationship management experience. In depth knowledge of outside water and sewer, HVAC, appliances, electrical trades, or plumbing. Computer Skills Needed to Perform the Job Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook). Able to learn and maneuver different software systems uses to perform daily jobs. Education Bachelor's degree in business or related field preferred or equivalent experience required. High school diploma, GED, or equivalent and five (5+) years of experience in related business environment. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $54,060 - $77,000 USD Yearly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up after finishing, especially in the face of resistance or setbacks. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary In this highly visible role, the Regional Operations Supervisor (ROS) will share the responsibility for managing a world class contractor network to deliver superior customer service on a 24/7 basis for residential plumbing, electrical and HVAC repairs. Under the direction of a Regional Operations Manager (ROM), the ROS will help achieve corporate financial and customer service objectives by effectively managing contractor performance, take action to proactively manage cost, actively participate in recruiting qualified contractors within their assigned geographical region and train contractors on Oncourse procedures and processes. Although this position is home-based, the candidate must reside within a reasonable commuting distance of Pittsburgh, PA to accommodate required in-state field visits and occasional travel to our corporate offices in Illinois and New Jersey. (Approximately 20% travel or as business needs require) Responsibilities Include But Are Not Limited to: Manage existing contractor networks to ensure superior quality, customer service, and cost standards. Analyze job repair cost data and implement cost reduction strategies. Lead and encourage contractors to adopt state-of-the art advancements and techniques to enhance productivity and customer experience. Work with the contractor recruitment and onboarding team to identify, qualify and train new contractors. Negotiate and establish competitive repair rates to meet or exceed financial KPI's. Provide ongoing training for contractors. Establish a rapport with key contractor personnel at operations and management levels. Perform and oversee quality inspections to ensure contractors are performing work to industry standards and all jurisdictional codes. Conduct regular contractor performance reviews. Resolve customer complaints and take the necessary corrective action with contractors to prevent re-occurrence. Act as a liaison between the Customer Advocacy Team and contractor to deliver quality service. Monitor industry-related trends for opportunities to improve business operations both internally and externally. Remain current on national and regional regulatory standards and codes. We're Excited if This is You Experience and Qualifications of the Role 3 + years of proven service and/or repair management experience in plumbing/heating/electrical or residential construction projects. 3 + years of direct people management experience with a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Independent self-starter capable of working collaboratively with multiple cross functional organizations. Strong ability to analyze data and develop a strategic plan to improve customer satisfaction and control repair costs. Outstanding computer experience required. Experienced working with Excel, Word and PowerPoint, Teams (Microsoft Office). Excellent oral and written communication skills with the ability to communicate effectively at all levels of the organization including the partner level. Computer Skills Needed to Perform this Job Proficient PC skills including Microsoft Office tools (Excel, Word, Outlook). Able to learn and maneuver different software systems uses to perform daily jobs. Education BS/BA degree preferred in engineering, construction management or have at least 5 years practical experience. Certificates, Licenses, Registrations (Indicate Preferred or Required) Valid U.S. Driver's License We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $78,285 - $103,400 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Comfort Around Higher Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can draft approaches likely to be seen as appropriate and positive. Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges. Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Job DescriptionWho We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don't have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course. We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment. Position SummaryThe Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company's quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver's license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. This individual will be expected to participate in an on-call schedule. All technicians will promote warranty products to Oncourse Home Solutions customers. Responsibilities include but are not limited to Continuously provide the customer with the highest levels of customer service. Understands and complies with all safety policies including calibrating gas sensing tool every month. Able to install most furnaces, condensers, humidifiers and accessories with no assistance. Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring. Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work. Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing. Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion, and handling paperwork properly, timely and legibly. Business Acumen: Install HVAC related equipment according to the manufacturer's instructions. Use good time management to make effective use of travel. Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials. Must be able to cycle count inventory upon procurement's request. Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month. Demonstrates a high level of technical competence. Ability to utilize a variety of analytical techniques to solve problems Engagement: Complies with all corporate and department policies and procedures. Develops strong credibility with co-workers and department leadership. Demonstrate the ability to accurately diagnose problems or conditions. Uses good people skills and judgement with customers to provide them with the highest level of customer service. Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field. Driving Results: Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles. Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace. Safety awareness, overhead hazards, equipment operations, wearing PPE as required. Must be able to reach, bend extend and lift 50-60 lbs. Must be able to handle working from heights We are Excited if this is You! Education High School diploma/GED or equivalent work experience is required HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification Computer Skills Needed to Perform the Job Proficiency in Microsoft and Google Suites. iPad usage. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $50,000 - $70,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies:Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Open Rank Faculty (Metabolic Geneticist) Search Extended until 4/9/2026 Hiring Department : Department of Pediatrics Posting Close Date : 04.09.2026; For fullest consideration apply by 01.23.2026. Salary: The budgeted salary for this position is up to $200,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent \"Best Colleges\" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. About UI Health The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. About the Department of Pediatrics The Department of Pediatrics provides comprehensive family-centered health care to all children, multi-level professional education to students, physicians, and allied health care workers in all aspects of pediatrics, and a voice of advocacy for children of the state of Illinois. We are also actively engaged in the community to improve the health status of children through preventative and educational efforts, and to lead with basic and clinical research into childhood diseases to move the field of pediatrics forward. Our diverse medical teams bring the world's latest advancements to patient care, research, and teaching. About the Section of Genetics The section of Pediatric Genetics provides state-of-the-art diagnostic and clinical evaluation services and treatment for children and adults who have birth defects and genetic disorders. Services also include genetic counseling; carrier testing; and prenatal diagnosis for prospective parents. We have an on-site comprehensive diagnostic biochemical and molecular genetics laboratory to provide fast, reliable diagnosis and treatment. We have an active newborn screen follow up program for inborn errors of metabolism funded by a grant from the Illinois Department of Public Health (IDPH). We also provide genetics education for pediatric house staff, medical students, and genetic counseling students. Job Summary: The Department of Pediatrics at the University of Illinois Chicago is seeking a board-certified Metabolic Geneticist with expertise in biochemical genetics. Faculty rank and tenure will be commensurate with experience. Duties and Responsibilities: Diagnosis and Genetic Counseling: Identifying and diagnosing inherited metabolic disorders through genetic testing and clinical evaluation. Providing genetic counseling to patients and families regarding the nature of the disorder, inheritance patterns, and implications for future pregnancies. Medical Management: Developing and implementing treatment plans for patients with metabolic disorders. This may include dietary modifications, medication management, enzyme replacement therapy, or other specialized treatments. Research and Clinical Trials: Conducting or participating in research studies and clinical trials aimed at advancing the understanding and treatment of metabolic disorders. This could involve basic science research, translational research, or clinical research. Patient Care and Follow-up: Monitoring patients with metabolic disorders over time to assess their progress, manage any complications, and adjust treatment plans as needed. Providing ongoing support and guidance to patients and their families. Collaboration: Working closely with other healthcare professionals, such as genetic counselors, pediatricians, internists, dietitians, and specialized nurses, to coordinate comprehensive care for patients with metabolic disorders. Education: Educating medical students, residents, fellows, and other healthcare professionals about metabolic disorders, their diagnosis, management, and the latest advancements in the field. The University of Illinois Chicago offer competitive wages, benefit programs and resources for employees. UIC is strongly committed to providing equitable benefit options throughout each stage of employment. Detailed information on specific employee benefits may be found online at: https://www.hr.uillinois.edu/benefits/ . Minimum Qualifications * MD or DO from accredited medical school or foreign equivalent medical degree. * Unrestricted Illinois license to practice medicine or Illinois license eligible. * Board certification/eligibility in Pediatrics required. * Board certification/eligibility in Medical Genetics required. * Board certification/eligibility in Biochemical Genetics or Clinical Biochemical Genetics preferred. * ASMGG eligibility. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/17070?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76bbceffc20c65409970fa24192b997e ","@type":"JobPosting","responsibilities":" ","valid Through":"2026-02-07T00:00:00-05:00","title":"Open Rank Faculty (Metabolic Geneticist)","date Posted":"2026-01-07T16:24:10-05:00"} Return to Search Results Expand Show Other Jobs Job Saved Save Job Open Rank Faculty (Metabolic Geneticist) University of Illinois - Chicago APPLY NOW Application First Name Last Name Email address Captcha / Bot check: Copy from here ...to here Click to hear these letters. What is this? Apply on Employer's Site The application opened in a new tab. You may close this popup. By using this feature you agree to our Terms and Conditions and Privacy Policy. Details Posted: 07-Jan-26 Location: Chicago, Illinois Type: Full Time Years of Experience: Less than 2 Internal Number: 6833760 Open Rank Faculty (Metabolic Geneticist) Open Rank Faculty (Metabolic Geneticist) Search Extended until 4/9/2026 Hiring Department: Department of Pediatrics Location: Chicago, IL USA Requisition ID: 1037363 Posting Close Date: 04.09.2026; For fullest consideration apply by 01.23.2026. Salary: The budgeted salary for this position is up to $200,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. About UI Health The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. About the Department of Pediatrics The Department of Pediatrics provides comprehensive family-centered health care to all children, multi-level professional education to students, physicians, and allied health care workers in all aspects of pediatrics, and a voice of advocacy for children of the state of Illinois. We are also actively engaged in the community to improve the health status of children through preventative and educational efforts, and to lead with basic and clinical research into childhood diseases to move the field of pediatrics forward. Our diverse medical teams bring the world's latest advancements to patient care, research, and teaching. About the Section of Genetics The section of Pediatric Genetics provides state-of-the-art diagnostic and clinical evaluation services and treatment for children and adults who have birth defects and genetic disorders. Services also include genetic counseling; carrier testing; and prenatal diagnosis for prospective parents. We have an on-site comprehensive diagnostic biochemical and molecular genetics laboratory to provide fast, reliable diagnosis and treatment. We have an active newborn screen follow up program for inborn errors of metabolism funded by a grant from the Illinois Department of Public Health (IDPH). We also provide genetics education for pediatric house staff, medical students, and genetic counseling students. Job Summary: The Department of Pediatrics at the University of Illinois Chicago is seeking a board-certified Metabolic Geneticist with expertise in biochemical genetics. Faculty rank and tenure will be commensurate with experience. Duties and Responsibilities: Diagnosis and Genetic Counseling: Identifying and diagnosing inherited metabolic disorders through genetic testing and clinical evaluation. Providing genetic counseling to patients and families regarding the nature of the disorder, inheritance patterns, and implications for future pregnancies. Medical Management: Developing and implementing treatment plans for patients with metabolic disorders. This may include dietary modifications, medication management, enzyme replacement therapy, or other specialized treatments. Research and Clinical Trials: Conducting or participating in research studies and clinical trials aimed at advancing the understanding and treatment of metabolic disorders. This could involve basic science research, translational research, or clinical research. Patient Care and Follow-up: Monitoring patients with metabolic disorders over time to assess their progress, manage any complications, and adjust treatment plans as needed. Providing ongoing support and guidance to patients and their families. Collaboration: Working closely with other healthcare professionals, such as genetic counselors, pediatricians, internists, dietitians, and specialized nurses, to coordinate comprehensive care for patients with metabolic disorders. Education: Educating medical students, residents, fellows, and other healthcare professionals about metabolic disorders, their diagnosis, management, and the latest advancements in the field. The University of Illinois Chicago offer competitive wages, benefit programs and resources for employees. UIC is strongly committed to providing equitable benefit options throughout each stage of employment. Detailed information on specific employee benefits may be found online at: https://www.hr.uillinois.edu/benefits/. Minimum Qualifications * MD or DO from accredited medical school or foreign equivalent medical degree. * Unrestricted Illinois license to practice medicine or Illinois license eligible. * Board certification/eligibility in Pediatrics required. * Board certification/eligibility in Medical Genetics required. * Board certification/eligibility in Biochemical Genetics or Clinical Biochemical Genetics preferred. * ASMGG eligibility. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/17070?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-76bbceffc20c65409970fa24192b997e

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to our Director, Contact Center Operations, the Vendor Performance Manager is responsible for managing the performance, compliance, and strategic alignment of multiple third-party vendor partners. This role leads performance evaluations, ensures adherence to SLAs, and provides regular reporting to senior leadership. It also involves vendor relationship management, cost oversight, and contract negotiations to drive operational efficiency and business alignment. This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Oversee the performance and compliance of multiple third-party vendor partners, ensuring alignment with contractual service level agreements (SLAs) and key performance indicators (KPIs). Develop and maintain vendor scorecards and dashboards to track performance, cost efficiency, and service quality. Lead weekly and monthly business reviews with vendor senior leadership to assess performance, address issues, and align on strategic goals. Serve as the primary liaison between OHS and vendor leadership, fostering strong, collaborative relationships and ensuring clear communication. Partner with internal stakeholders (e.g., Finance, Legal, Compliance, Training, Customer Experience) to support vendor-related initiatives and resolve escalations. Analyze vendor data to identify trends, risks, and opportunities for improvement, and provide actionable insights to leadership. Manage vendor-related costs, including budget tracking, invoice validation, and cost-per-contact analysis. Support contract negotiations and renewals in collaboration with Legal and Procurement to ensure favorable terms and alignment with business needs. Monitor and support vendor onboarding, offboarding, and contingency planning processes. Drive continuous improvement by identifying and implementing process enhancements and value-added services from vendor partners. Ensure vendor adherence to compliance standards, including data security, regulatory requirements, and internal policies. Up to 15% (2 weeks per quarter) travel required could increase depending on the vendor performance and business requirements. Domestic and international travel, passport is required. Other duties as assigned by Leadership. We're Excited If This Is You Experience and Qualifications of the Role Minimum of 3 years of experience in vendor contact center management, outsourcing, or a related operations leadership role. Proven ability to manage multiple projects and priorities independently in a fast-paced environment. Strong experience in building and managing business relationships with internal stakeholders and external vendor partners. Demonstrated success as a change agent, driving transformation and continuous improvement initiatives. Strong analytical and problem-solving skills, with the ability to collect and interpret data, identify trends, and develop actionable insights. Ability to influence and communicate effectively across all levels of the organization, including senior leadership and external partners. Ability to manage multiple priorities in a fast-paced environment and drive continuous improvement initiatives. Flexible and adaptable, with a track record of maintaining effectiveness in dynamic and diverse work environments. Strong problem-solving, analytical, and organizational skills. Experience in budgeting and needs analysis. Computer Skills Needed to Perform the Job Proficiency in Microsoft and Google Suites. Strong Excel skills required. Basic understanding of telephony systems. Proficient with reporting out of Looker. Familiarity with Verint (QA/ Performance Management and WFM). Education Bachelor's degree in business, data analytics, or operations management (or equivalent work experience) required. Certificates, Licenses, Registrations Preferred: Certified Professional in Supply Management, Certified Outsourcing Professional or other quality-related certifications. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $89,675 - $125,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.Managing Diversity: Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and gender; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Pay/Benefits This position is a union position with Illinois American Water and the starting pay rate is $32.38 per hour. This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water employees also receive learning opportunities and work experiences to grow professionally. Primary Role Work Schedule: Monday to Friday 6:00 a.m. to 2:30 p.m. Perform J.U.L.I.E. locates. Perform b-box and valveinspections and maintenance/exercising, fire hydrant flushing inspections, leak detection, reads, tests, and/orinstalls water meters when needed and performs customer service functions when needed. Work with utility crewsand customers performing various water and sewer utility repairs, maintenance, installs, and a high level ofcustomer service/awareness. This includes working on main breaks, sanitary sewer backups, and jet flushingsewers. Willingness to perform any and all job related functions when needed. Maintain and keep equipment inproper and safe operating condition. Complete required paperwork and investigations. Information must beaccurate, complete, detailed, and on time. Works with teams or alone to complete assigned projects on time.Operate various heavy equipment and vehicles such as dump trucks, water pumps, jackhammers, sewer jetcleaning, vacuum, equipment, tv equipment, etc. Effectively operate various equipment such as line locators,metal locators, pressure gauges, sawz all, augers, b-box keys, and valve insertion machines. Knowledge/Skills Knowledge of, and ability to use, basic computer/field laptops and programs. Knowledge of sewer repair, rehab, replacement and maintenance preferred. Experience/Education H.S. Diploma/GED. Qualified candidates must possess a high school diploma or the equivalent, the ability to perform mathematical calculations related to the job with accuracy, and the ability to communicate effectively with external andinternal customers. Possession of a CDL - class A license with air break endorsement. Tanker endorsement license preferred. Ability to read, install and test water meters. Ability to walk routes and use meter reading equipment. Ability to effectively operate, adjust and repair b-box, hydrants and value boxes. Other Ability to physically perform manual labor including working overtime when required. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

The Process Engineer is responsible for standardizing global manufacturing processes, driving continuous improvement, and ensuring operational excellence across extrusion, blending, press, and labeling operations. This role focuses on process governance, preventive maintenance frameworks, and technology advancement to support strategic initiatives such as PCR (post-consumer recycled resin) transition and CBI (customer back innovation) pipeline execution. The Process Engineer collaborates with cross-functional teams to align global standards, optimize equipment performance, and implement process tracking systems for improved reliability and efficiency. Key Responsibilities Standardization & Governance: * Standardize 80 processes across global operations. * Align global SOPs for extrusion, blending, press, and labeling. * Define operating standard conditions for extrusion through capability analysis. Asset & Performance Management: * Develop a comprehensive equipment inventory and global capability matrix. * Establish throughput benchmarks for each asset to ensure performance consistency. * Conduct global audits of extrusion and press assets; identify rebuild priorities and timelines. Preventive Maintenance & Continuous Improvement: * Develop a global preventative maintenance framework and PM schedule in collaboration with maintenance, quality, and engineering teams. * Implement PM standards in Brightly for all facilities. * Drive technology advancement and continuous improvement initiatives aligned with ITW toolbox application. Process Monitoring & Innovation Support: * Implement process condition tracking systems to detect and resolve deviations. * Assess system capability to meet 55% PCR processing requirements under supply chain variability. * Investigate process impacts of alternate material development projects to support CBI initiatives. Education and Experience * Bachelor's degree in mechanical / industrial engineering, or related field, required. * 3-5 years of experience in manufacturing process engineering. * Strong knowledge of cast extrusion, material blending, and/or punch press operations. * Experience with preventive maintenance systems and process audits. * Familiarity with continuous improvement methodologies (Lean, Six Sigma preferred). * Familiarity with industrial control systems and data acquisition, preferred. * Experience with CAD, SolidWorks or AutoCAD preferred. Character Capabilities Required * Learning Agility: Quickly understand and apply new concepts to drive execution. * Analytical Thinking: Evaluate and interpret complex data to define desired outcomes and potential solutions. * Collaborative: Strong team-oriented approach to problem analysis and resolution. * Adaptability: Ability to adjust to changing project requirements, emerging technologies, and evolving industry trends. * Strategic Mindset: Ability to anticipate future trends, align decisions with long-term objectives, and prioritize actions that create sustainable value. Credibility Capabilities Required * Project Management: Demonstrated ability to consistently execute projects and meet objectives/timelines. * Manufacturing Methods: Strong background in manufacturing processes with capability to identify key requirements in method selection. * Standardization: Clear, focused approach to aligning processes and products to reduce variability and ensure consistency across lines/facilities. * Product Testing: Proficient in evaluation, instrumentation, and data analysis to ensure compliance with specifications and standards. Physical Demands * Frequently required to reach with hands and arms. * Regularly required to sit and walk. * Occasionally required to stoop, kneel, crouch, or crawl. * The employee must frequently lift and/or move up to 35 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions * Regularly will work in an office setting * Regularly will work in a manufacturing setting and required to wear personal protective equipment (hearing protection, safety shoes, safety gloves, safety glasses, hi-viz apparel). Hours of Work * Normal business hours with occasional extended hours as needed * Flexibility with schedule to meet critical deadlines * Travel to other divisional and vendor locations, domestic and international, up to 40% as needed Pay Transparency The base salary range for this position is $100,000 - $120,000 annually. Actual compensation will be determined based on factors such as the candidate's skills, qualifications, experience, and geographic location (this range is for successful candidates in the Chicago, Illinois metro area), and may fall outside of this range in certain circumstances. Additionally, the successful and their eligible family members will be eligible for ITW's generous benefits. Our comprehensive plans currently include Medical and Prescription Drug, Dental, Flexible Spending, Wellness, Basic and Voluntary Life and Accident Insurance, Dependent Life, Disability, and more. Learn more about our full benefit offerings by visiting https://myitwhr.com/. ","@type":"JobPosting","responsibilities":" ","valid Through":"2026-02-09T00:00:00-05:00","title":"Process Engineer","date Posted":"2026-01-09T13:48:28-05:00"} Return to Search Results Expand Show Other Jobs Job Saved Save Job Process Engineer Hi-Cone APPLY NOW Application First Name Last Name Email address Captcha / Bot check: Copy from here ...to here Click to hear these letters. What is this? Apply on Employer's Site The application opened in a new tab. You may close this popup. By using this feature you agree to our Terms and Conditions and Privacy Policy. Details Posted: 09-Jan-26 Location: Itasca, Illinois Type: Full Time Salary: $100,000 - $120,000 annually Years of Experience: 2 - 4 Salary Details: The base salary range for this position is $100,000 - $120,000 annually. Actual compensation will be determined based on factors such as the candidate's skills, qualifications, experience, and geographic location (this range is for successful candidates in the Chicago, Illinois metro area), and may fall outside of this range in certain circumstances. Additionally, the successful and their eligible family members will be eligible for ITW's generous benefits. Our comprehensive plans currently include Medical and Prescription Drug, Dental, Flexible Spending, Wellness, Basic and Voluntary Life and Accident Insurance, Dependent Life, Disability, and more. Learn more about our full benefit offerings by visiting https://myitwhr.com/. Required Education: 4 Year Degree Internal Number: JR5706 Position Summary The Process Engineer is responsible for standardizing global manufacturing processes, driving continuous improvement, and ensuring operational excellence across extrusion, blending, press, and labeling operations. This role focuses on process governance, preventive maintenance frameworks, and technology advancement to support strategic initiatives such as PCR (post-consumer recycled resin) transition and CBI (customer back innovation) pipeline execution. The Process Engineer collaborates with cross-functional teams to align global standards, optimize equipment performance, and implement process tracking systems for improved reliability and efficiency. Key Responsibilities Standardization & Governance: * Standardize 80 processes across global operations. * Align global SOPs for extrusion, blending, press, and labeling. * Define operating standard conditions for extrusion through capability analysis. Asset & Performance Management: * Develop a comprehensive equipment inventory and global capability matrix. * Establish throughput benchmarks for each asset to ensure performance consistency. * Conduct global audits of extrusion and press assets; identify rebuild priorities and timelines. Preventive Maintenance & Continuous Improvement: * Develop a global preventative maintenance framework and PM schedule in collaboration with maintenance, quality, and engineering teams. * Implement PM standards in Brightly for all facilities. * Drive technology advancement and continuous improvement initiatives aligned with ITW toolbox application. Process Monitoring & Innovation Support: * Implement process condition tracking systems to detect and resolve deviations. * Assess system capability to meet 55% PCR processing requirements under supply chain variability. * Investigate process impacts of alternate material development projects to support CBI initiatives. Education and Experience * Bachelor's degree in mechanical / industrial engineering, or related field, required. * 3-5 years of experience in manufacturing process engineering. * Strong knowledge of cast extrusion, material blending, and/or punch press operations. * Experience with preventive maintenance systems and process audits. * Familiarity with continuous improvement methodologies (Lean, Six Sigma preferred). * Familiarity with industrial control systems and data acquisition, preferred. * Experience with CAD, SolidWorks or AutoCAD preferred. Character Capabilities Required * Learning Agility: Quickly understand and apply new concepts to drive execution. * Analytical Thinking: Evaluate and interpret complex data to define desired outcomes and potential solutions. * Collaborative: Strong team-oriented approach to problem analysis and resolution. * Adaptability: Ability to adjust to changing project requirements, emerging technologies, and evolving industry trends. * Strategic Mindset: Ability to anticipate future trends, align decisions with long-term objectives, and prioritize actions that create sustainable value. Credibility Capabilities Required * Project Management: Demonstrated ability to consistently execute projects and meet objectives/timelines. * Manufacturing Methods: Strong background in manufacturing processes with capability to identify key requirements in method selection. * Standardization: Clear, focused approach to aligning processes and products to reduce variability and ensure consistency across lines/facilities. * Product Testing: Proficient in evaluation, instrumentation, and data analysis to ensure compliance with specifications and standards. Physical Demands * Frequently required to reach with hands and arms. * Regularly required to sit and walk. * Occasionally required to stoop, kneel, crouch, or crawl. * The employee must frequently lift and/or move up to 35 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions * Regularly will work in an office setting * Regularly will work in a manufacturing setting and required to wear personal protective equipment (hearing protection, safety shoes, safety gloves, safety glasses, hi-viz apparel). Hours of Work * Normal business hours with occasional extended hours as needed * Flexibility with schedule to meet critical deadlines * Travel to other divisional and vendor locations, domestic and international, up to 40% as needed Pay Transparency The base salary range for this position is $100,000 - $120,000 annually. Actual compensation will be determined based on factors such as the candidate's skills, qualifications, experience, and geographic location (this range is for successful candidates in the Chicago, Illinois metro area), and may fall outside of this range in certain circumstances. Additionally, the successful and their eligible family members will be eligible for ITW's generous benefits. Our comprehensive plans currently include Medical and Prescription Drug, Dental, Flexible Spending, Wellness, Basic and Voluntary Life and Accident Insurance, Dependent Life, Disability, and more. Learn more about our full benefit offerings by visiting https://myitwhr.com/.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Head of Brand Strategy, the Copywriter will bring our brand voice to life across a wide range of marketing and customer communication materials, with a strong focus on direct mail and acquisition-driven messaging. This role requires the ability to craft clear, compelling, and strategically structured copy that resonates with current customers while helping us reach new audiences. They must be highly adaptable - shifting between technical, customer-friendly, playful, and brand-forward tones depending on the channel and objective. The Copywriter will collaborate closely with design, marketing, social media, and PR teams to ensure all messaging is aligned, accurate, and on-brand. This role demands strong writing discipline, quick responsiveness, and the ability to manage urgent requests with professionalism and creativity. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Develop copy for a variety of marketing channels, including direct mail, website content, digital ads, email campaigns, social media, and internal communications. Create strategically structured messaging that supports, but is not limited to, acquisition, retention, education, and partner communication goals. Concept and collaborate with the Head of Brand Strategy, Creative Manager and Graphic Designers to ensure copy and visuals work together seamlessly. Craft and refine brand tone of voice across materials, ensuring consistency and effectiveness for different audience segments. Write and structure high-performing direct mail pieces, leveraging insights, clarity, and storytelling to guide reader engagement. Adapt messaging based on demographics, customer needs, and campaign intent while staying within brand architecture and compliance requirements. Proofread and edit copy for grammar, accuracy, clarity, and tone, ensuring all content meets brand and quality standards Support the social media team in developing or refining captions, paid copy variations, content themes, and timely messaging. Assist the PR team by editing, refining, or adapting press releases and statements to ensure alignment with brand tone. Respond quickly to urgent or time-sensitive requests - such as website updates, customer notifications, or operational messages - with accuracy and clarity. Comfortable working in a fast-paced environment with shifting priorities and tight deadlines. Present copy concepts, rationales, and structural recommendations to leadership and cross-functional partners. We're Excited If This Is You Experience and Qualifications of the Role 2+ years of professional copywriting experience, preferably in marketing, direct response, advertising, or brand communications. Experience writing for multiple formats, including direct mail, digital, social media, email, and website content. Ability to switch between technical writing, customer-friendly explanations, and creative or playful brand messaging. Strong understanding of audience segmentation, customer psychology, and tailoring tone to meet different marketing objectives. Experience collaborating with designers, marketers, and PR teams to develop cohesive, integrated creative work. Exceptional writing, editing, and proofreading skills, with attention to structure, clarity, and narrative flow. Comfortable working in a fast-paced environment with shifting priorities and tight deadlines. Strong presentation and communication skills, with the ability to explain messaging decisions and articulate creative approaches. Experience in the home services, utilities, or warranty industry is a plus but not required. A portfolio showcasing versatility across tones, platforms, and campaign types. Computer Skills Needed to Perform the Job Proficiency in Microsoft O365. Education Bachelor's degree in Journalism, Communications, English, Marketing, Public Relations, Advertising, or equivalent work experience required. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $64,515 - $86,600 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Illinois American Water is seeking a Lead Operations Support Representative to join our team in Woodridge, IL. As an administrative professional, you will get the opportunity to support our internal and external customers in many ways. The Lead Operations Support Representative will be responsible for local payroll processing, ordering office and Union items, handling incoming/outgoing mail, and a variety of key office functions. Our ideal candidate will have experience working in an office setting, be a team player and a strong communicator. Position Details Posted Range: $18.50/hour-$29.38/hour The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! *Note that we are hiring for multiple vacancies for this position. Primary Role Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance. Key Accountabilities Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders. Research, compile and update information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers. Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and my Time. Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. Performs other duties as assigned. Knowledge/Skills Microsoft Office Suite, especially Excel. Excellent knowledge of office procedures Excellent math knowledge. Excellent working knowledge of computer programs. Excellent knowledge of network and maintenance related issues. Knowledge of company billing guidelines and state billing regulations preferred. Experience/Education High School Diploma or GED required. Some college courses preferred. Clerical Certification preferred. Minimum of 3+ years related clerical experience preferred. Certifications & Licenses Valid state driver's license with ability to pass motor vehicle background check. Work Schedule Full-time, on-site Monday-Friday, 7am-3:30pm Overtime as needed Work Environment General office environment In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items. Competencies Champions safety CollaboratesCultivates innovation Customer obsessed Drives ResultsNimble learning Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. American Water is currently seeking a Manager, Water Quality & Environmental Compliance to work in our IL office location. In this role, you will initiate and control the overall wastewater compliance program for IL American Water. Position Information $81,120.00 - $133,380.00 annually The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! Primary Role Responsibilities for this position establishes the day-to-day management of personnel and implementation of water quality, laboratory programs, environmental stewardship and environmental rules and regulations to ensure compliance with pertinent state and federal regulations. Responsible for maintaining budgets, committing expenditures, and setting priorities. Maintains liaisons with individuals within and outside of the organization - key regulatory officials and company personnel. Responsible for acting independently on technical and environmental matters. Key Accountabilities Initiates and controls the overall environmental compliance program for drinking water in the Northern Division. This includes oversight of all required monitoring and reporting of sample results required under the Safe Drinking Water Act and/or Clean Water Act. Ensuring that the environmental program requirements are met in accordance with the Environmental Management Plans. Coordinates resolution of environmental issues with State regulatory personnel and local operations. Makes decisions and recommendations that are recognized as authoritative and have far-reaching impact on environmental activities. Directs supportive workforce to maintain compliance with environmental regulations and laboratory procedures which may include accreditation/certification for specialized parameters. Reviewing and determining the impact on company activities from existing and proposed regulations at the local, state and federal level. Executes departmental business plans and contributes to the development of functional strategies. Assisting in preparing capital and O&M budgets for environmental compliance related items. Assuring that policies, programs, standards of performance and approved objectives related to environmental compliance are adhered to including those involving health and safety, affirmative action, corporate responsibility and labor relations. Knowledge/Skills Knowledge of science, theory and application of water treatment and operations, water quality monitoring and quality assurance programs Must possess knowledge of current and emerging environmental issues and environmental regulations impacting water resources and facility operations Knowledge of industry trade organizations to include participation in related activities aimed at improving environmental program awareness and stewardship opportunities. Experience/Education Bachelors or equivalent experience. A minimum of 5 years experience, depending on the level of the position in environmental management, project planning or other public programs. Experience in the management of people, processes, technologies and budgets. Travel Requirements Travel may be 15% Other Drinking water license preferred Must hold a valid state issued driver's license Work Environment Field and office environment Competencies Develops TalentDrives EngagementDecision QualityPlans, Aligns, & DirectsPolitical & Organizational SavvySelf-Awareness Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Provide emergency repairs to leaking, loose, clogged, or plumbing components in disrepair. Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. Responsibilities include but are not limited to: Continuously provide the customer with the highest levels of customer service. Tests for gas leaks in existing or new installations. Provide emergency repairs to leaking, loose, clogged, or plumbing components in disrepair. Duties to include, but not limited to, all types of plumbing repairs, minor steam line repairs and re-routing, natural gas pipe repairs and re-routing, storm and sewage line maintenance and repairs and preventative maintenance. Perform plumbing repairs and plumbing upgrades that include sinks, faucets, radiator valves, and traps, toilets, bathtubs, drain lines, water supply lines, and natural gas line risers. Installs and maintains appliances such as hot water heaters, pumps, sump, and sewage pumps and ejectors. Requisitions materials and supplies using in-house procedures as needed. Lays out, installs, repairs, or maintains pipelines for water, gas, or compressed air. Must be able to cycle count inventory upon procurement's request. Maintain expected productivity, quality and safety metrics as outlined by the PHS Field Operations Department We're Excited if This is You Experience and Qualifications of the Role: Minimum of 2 years' experience on plumbing license. Valid driver's license. Computer Skills Needed to Perform the Job Preferred ability to operate iPad Education High School, GED, must continue education of Plumbing through classes the company requests attendance Certificates, Licenses, Registrations Hold a current Apprentices License for applicable state We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $27.78 - $40.86 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary We are seeking a skilled and experienced Senior Finance Manager to join our Commercial Finance team and support our Commercial and Pricing/Growth functions. In this role, you will act as a co-pilot to the business - translating operational data to financial impact and using that knowledge to help brainstorm, model solutions, and find opportunities for growth and efficiency. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: In conjunction with the Senior Financial Analyst, develop monthly financial variance packages to enable General Management & Operations business partners to provide commentary on how their accounts impact overall company P&L and how the business is run. Act as an expert on our P&L, deeply understanding the unit economics of each product and market and utilizing that understanding to manage and lead company-wide strategic projects and functional deep-dives. Partner with our Commercial function (General Management & Operations, Existing Partnerships, and Business Development teams) to evaluate financial impact of new growth initiatives and sales opportunities. Manage and oversee financial aspects for all utility partnership contract renewals and renegotiations, providing financial analysis and strategic thought partnership throughout the process. Work with Pricing/Growth and Business Intelligence teams to advance our data sets/structures, leading to a deeper understanding of our customer, agent, and discounting behavior to better inform our pricing forecast and strategy. Collaborate with our Financial Planning & Analysis function to drive continuous improvements in our Pricing and Long Range Models, driving improved decision-making within the business. Collaborate with other Commercial Finance team members for quarterly forecasts to ensure market and product specific nuances are captured in financial projections. Lead, mentor, and manage one senior financial analyst, providing guidance on analysis, prioritization, and professional development to ensure high-quality deliverables that support business goals. Implement standardized processes, cadence, and performance views across the finance organization to help streamline work and provide insight more quickly to the business. We're Excited if this is You! Experience and Qualifications of the Role: Minimum of 5 years of progressive experience in a finance role with strategic and/or commercial finance or FP&A experience preferred. 3+ years of experience leading, mentoring, and building high-performing teams, allocating and managing resources and setting/managing performance goals. This includes a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay. Excellent data, analytical, financial modeling and problem-solving skills, with the ability to succinctly interpret data for executives and frame business issues in a straightforward manner. Demonstrated experience building new processes, models (e.g. new partnership business cases, existing partner contract renewals, pricing), and analyses from scratch (e.g. deep dives into operational trend drivers), and improving ones that already exist. Outstanding interpersonal and communication/presentation skills, with the ability to partner well with other team members (across a wide variety of functional areas) and interface effectively with all levels of management. Solid organizational and time management skills, with ability to multi-task in a complex and deadline-driven environment. Have a bias for action and an ownership mindset. Proficiency in Microsoft Office products (Excel, PowerPoint), with expertise in advanced Microsoft Excel modeling and complex functions. Computer Skills Needed to Perform the Job: Proficiency in Microsoft O365 (Excel, PowerPoint), with expertise in advanced Microsoft Excel functionalities. Looker (will train), Tableau, or SQL experience a plus. Education: Bachelor's degree in Economics, Business, Finance or related field or equivalent experience. Certificates, Licenses, Registrations: N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $139,145 - $201,400 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority. Problem Solving - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Job DescriptionWho we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary As a key member of the Customer Operations team, the Sr. Analyst, Operations will report to the Sr. Manager, Strategy & Operations and will be tasked with developing reporting and analytics to bring insights and optimizations to our contact center and operations, and customer experience organizations. They will use their strong data and analytical skills to establish reporting and information for key stakeholders to determine the strategy for Customer Operations. The Sr. Analyst, Operations will be adept at performing independent analyses across multiple data platforms, including Looker, Salesforce, and Excel. Additionally, they will coordinate business review materials on a weekly, monthly, and quarterly basis, engaging with various stakeholder groups. This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience. Responsibilities include but are not limited to: Establish and manage key performance indicators (KPIs) to monitor and evaluate the effectiveness of business strategies. Own regular performance reports to senior management - in the form of weekly and monthly business reviews. Develop and implement new reporting tools and dashboards, while guiding process documentation and redesign efforts. Evaluate potential data risks and gaps - develop strategies to mitigate them; preparing reports to present to senior leadership. Work closely with various departments such as Call Center, Finance, Business Intelligence and Claims to ensure alignment with overall business strategies Track and manage action items across various data projects to ensure timely completion and alignment with organizational goals. We're Excited If This Is You Experience and Qualifications of the Role Minimum of 4+ years as an analyst with a preference given to financial analysts and operations analysts. 3+ years of experience using data analysis tools (SQL, Tableau, Excel, etc.), data query reporting, in addition, intermediate to advanced skills in Microsoft Excel is required. Expertise with data visualization tools such as Looker, Tableau or Microsoft Power BI. Experience synthesizing data and analysis into insights and takeaways for business owners. Strong analytical and problem-solving skills with ability to think creatively. Ability to function independently and efficiently in carrying out assigned tasks of interpreting large amounts of data to accurately identify business needs, delivering recommendations for different audiences into digestible material. Highly organized, detail-oriented, and driven with a strong work ethic and demonstrated teamwork skills. Self-starter with the ability to multitask and work effectively in a dynamic environment with fluctuating workload and aggressive timelines while promptly delivering timely and accurate analysis. Computer Skills Needed to Perform the Job Proficiency in Microsoft O365. Tableau or Looker experience. Education Bachelor's degree (or equivalent work experience) required. Certificates, Licenses, Registrations N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $70,040 - $111,000 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty. Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Intellectual horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile Drives Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Job Description Who We Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Manager, Workforce Optimization the Senior Analyst, Workforce Optimization is an integral member of the Operations team with heightened responsibilities. This role involves advanced reporting duties, encompassing the creation and maintenance of comprehensive reports on agent and business performance, including intricate analysis and forecasting of critical metrics such as contact volumes, average handle times, and agent conversion rates. Serving as the primary subject matter expert in workforce analytics, the Senior Analyst collaborates with business leaders to provide data-driven insights and solutions while operating autonomously in a dynamic environment. The ideal candidate is motivated, analytical and has excellent organizational and problem-solving skills. The position's impact is profound, directly influencing the cost-effectiveness and quality of our contact center operations across the OHS footprint. Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Data analysis and reporting by extracting and analyzing workforce and agent performance data to generate reports and identify patterns. Collaborate with internal customers; teams, departments, and contact center leadership to identify opportunities for improvement of resource utilization and to achieve service goals. Create and design ad hoc reports for data pertaining to agent performance and deliver insights and recommendations based on that data. Identifying opportunities to streamline processes, reduce costs and improve operational efficiency. Identify and determine opportunities for staffing optimization based upon volume and agent performance. Understand long-term staffing needs based on projected business growth, new initiatives or changes in market conditions using statistical models and historical data. Identify and communicate bottlenecks, capacity constraints and resources gaps to ensure optimal allocation of resources and prevent over or underutilization to leadership. Generating and evaluating staffing schedules and maintaining data updates into scheduling system. Generating short and long-term staffing models and providing recommendations based on analysis. Identifying, analyzing, and reporting service deviations to improve performance results. Apply statistical techniques and data visualization tools to present findings and recommendations to management. Update historical volume data to ensure accuracy of future forecasts. Conduct “What If” capacity plan scenarios to optimize overall site performance. Streamlining and automating manual processes, implementing new technologies and leveraging data-driven insights to enhance efficiency and accuracy. Delivering timely standardized reporting on business / agent performance for routine business reviews. Partners with Business Intelligence Team to design / complete larger reporting requests. Regularly validates data sources to ensure accuracy of all reports. Other duties as assigned by leadership. We're Excited if this is You! Experience and Qualifications of the Role: 4+ years of experience in workforce management or analytics (i.e. business, data science, statistics, mathematics). 2+ years of working with one or more workforce management systems or 2+ years forecasting experience. Strong analytical skills with the ability to utilize data effectively to identify potential problems after they occur; develop models for forecasting demand; analyze trends in volume patterns; optimize schedules. Experience building reporting using various visualization tools for trend analysis. Strong presentation & communication skills; able to present to both individual contributors and high-level leadership. Excellent communication skills both written and verbal. Proven track record in building WFM specific analysis and implementing actions that produce results and drive continuous improvement. Familiarity with labor laws and regulations. Proficient with phone system reporting and scheduling tools such as Verint or similar systems. Ability to demonstrate and articulate understanding of key workforce management concepts as related to forecasting, capacity planning, scheduling, real-time monitoring, call routing and performance improvement. Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities. Computer Skills Needed to Perform the Job: Advanced Excel skills required. Proficiency in Microsoft and Google Suites. Working knowledge of a WFM tool; Verint preferred. Database querying: Basic understanding of SQL preferred. Competency in data analysis tools like Microsoft BI, Looker, Tableau, Python. Basic understanding of telephony systems (ACD, AOD and IVR / IVA). Proficient with phone system reporting (AWS). Education: Bachelor's degree or comparable and relevant work experience required Certificates, Licenses, Registrations: N/A We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $74,630 - $111,000 USD Yearly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Communicate Effectively- Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect. Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Creativity- Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Strategic Agility- Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans Process Management- Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources. Command Skills- Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Job Description Who we Are Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.9+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER'-Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don't have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. Position Summary Reporting to the Vice President of Strategy & Growth, the Senior Manager, Growth Marketing (Strategy) will focus primarily on developing and executing OHS cross-sell strategy. This will include ownership over existing cross-sell campaigns as well as innovation focused on new campaigns and go-to-market strategies to drive add-on purchasing behavior. We are seeking a highly analytical leader who will collaborate closely with internal teams across the business to drive cross-sell strategy and activation - this requires a general manager-mindset to take ownership of all aspects of cross-sell marketing. This Hybrid role is based in our Naperville, IL office. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: Identify opportunities to implement new, and refine existing, growth strategies to improve cross-sell and up-sell marketing taking a holistic view of the customer experience. Analyze data and prepare and present quarterly and monthly business reviews to deliver insights, trends, and key takeaways of all cross-sell marketing campaigns, working in partnership with commercial finance, business intelligence and marketing analytics. Obtain the necessary visibility to manage cross-sell efforts on a daily, weekly, monthly and longer-term basis. Build accurate campaign forecasts - ensure they reflect all known inputs and variables. As we test new cross-sell tactics, ensure that we are instrumenting measurements and controls so that we can gauge our success. Analyze performance trends and collaborate with cross-functional stakeholders to diagnose and proactively address issues or anomalies. Leverage customer data and market insights to refine marketing strategies and identify growth opportunities. Test and validate new marketing strategies to upsell and/or cross-sell existing customers into additional products, including bundled offers, loyalty offers, and outbound dialing campaigns. Lead A/B testing to refine initiatives and improve conversion rates. Partner with brand team to operationalize the customer value proposition - this includes key customer messages to help purchasers understand why having warranty products is important, as well as the breadth and depth of our home warranty product offerings. Cascade key value messaging across all touchpoints along the customer journey. Experience and Qualifications of the Role: 5+ years of experience in growth marketing, performance marketing or product marketing (B2B2C experience a plus). Proven track record of successfully developing growth marketing plans / roadmaps, executing strategies, evaluating / measuring impact and achieving measurable growth. Experience managing (or closely influencing / navigating) a P&L. Strong analytical skills, comfortable using BI tools (Looker experience is a plus) to build reports and extract data. Experience in Excel for analysis and modeling is highly desirable. Expert knowledge of marketing processes, creative & marketing campaign execution (traditional and digital). Proficiency in analytics tools (Google Analytics, Tableau, etc.) and marketing platforms (HubSpot, Salesforce). Experience with loyalty programs and cross-selling / up-selling techniques. Consulting and/or start-up experience a plus. Comfortable operating independently - a confident problem solver, self-starter and communicator who is comfortable influencing others, including C-level executives. Strong business acumen, analytically driven and detail-oriented with a roll-up-your-sleeves mentality. Computer Skills Needed to Perform the Job Proficiency in Microsoft Office Suite (Word, Excel) Proficiency in Looker (or similar BI / data analytics platforms) Education Bachelor's degree or equivalent experience required, MBA preferred. We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $125,000 to $160,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Join our SUPER Team and Enjoy Amazing Benefits! Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected. Competencies: Drive for Results- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Strategic Agility- Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Innovation Management- Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace. Intellectual Horsepower- Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. Comfort Around Higher Management- Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can draft approaches likely to be seen as appropriate and positive.